Delivery management device, delivery management method, and program

Abstract

To facilitate the securing of relief supplies after a disaster. [Solution] The delivery management device of this disclosure includes: disaster information acquisition means for acquiring information about a disaster that has occurred; product information acquisition means for acquiring information about a first product that the user has ordered before the disaster occurred; designation information acquisition means for acquiring information about a second product that the user has designated to be provided as disaster relief supplies; relief supplies selection means for selecting a third product that is at least a part of the products designated as the second product in the first product when disaster information has been acquired; and output means for outputting information about the third product.

Description

Technical Field

[0001] The present disclosure relates to a delivery management device, a delivery management method, and a program.

Background Art

[0002] Patent Document 1 discloses a system for purchasing relief supplies, in which, as relief supplies to be sent to a disaster area, the amount to be delivered to the orderer himself / herself and the amount to be delivered to the disaster area are input from among the relief supplies determined by the sales business entity.

Prior Art Document

Patent Document

[0003]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0004] When purchasing and delivering relief supplies after a disaster occurs, it is assumed that it may be difficult to secure the relief supplies to be purchased.

[0005] An object of the present disclosure is to provide a delivery management device and the like that facilitate securing of relief supplies after a disaster occurs.

Means for Solving the Problems

[0006] A delivery management device according to one aspect of the present disclosure includes: a disaster information acquisition unit that acquires information on a disaster that has occurred; a product information acquisition unit that acquires information on a first product ordered by a user before the occurrence of the disaster; a designated information acquisition unit that acquires information on a second product designated by the user to be provided as relief supplies for the disaster; a relief supply selection unit that selects a third product, which is at least a part of the product designated as the second product in the first product, when information on the disaster is acquired; and an output unit that outputs information on the third product.

[0007] A delivery management method in one form of this disclosure acquires information about a disaster that has occurred, acquires information about a first product that the user ordered before the disaster occurred, acquires information about a second product that the user has designated to be provided as relief supplies for the disaster, and, when information about the disaster is acquired, selects a third product that is at least a part of the product designated as the second product in the first product, and outputs information about the third product.

[0008] A program in one form of this disclosure causes a computer to perform the following processes: acquiring information about a disaster that has occurred; acquiring information about a first product that the user has ordered before the disaster occurred; acquiring information about a second product that the user has designated to be provided as relief supplies for the disaster; selecting a third product that is at least a part of the first product that is designated as the second product, when information about the disaster has been acquired; and outputting information about the third product. [Effects of the Invention]

[0009] This disclosure can facilitate the securing of relief supplies after a disaster occurs. [Brief explanation of the drawing]

[0010] [Figure 1] This is a block diagram showing an example of the configuration of a delivery management device. [Figure 2] This diagram shows the relationships between products. [Figure 3] This block diagram shows an example of the configuration of a delivery management device equipped with a request acquisition unit. [Figure 4] This is a flowchart illustrating an example of the operation of a delivery management device. [Figure 5] This is a block diagram showing a computer configuration, which is an example of the hardware configuration of a delivery management system. [Modes for carrying out the invention]

[0011] Embodiments in this disclosure will be described with reference to the drawings. Similar components in multiple drawings will be denoted by the same reference numerals, and repeated descriptions may be omitted. However, embodiments are not limited to those shown in the drawings. For example, lines connecting components in the drawings are included to facilitate understanding of the description. Therefore, connections between components are not limited to the connecting lines shown in the drawings, and may be different from those shown in the drawings.

[0012] • First Embodiment Figure 1 is a block diagram showing an example of the configuration of the delivery management device 10. The delivery management device 10 includes a disaster information acquisition unit 110, a product information acquisition unit 120, a designated information acquisition unit 130, a relief supplies selection unit 140, and an output unit 150.

[0013] The disaster information acquisition unit 110 acquires information regarding a disaster that has occurred. Hereinafter, information regarding a disaster that has occurred may simply be referred to as "disaster information." Disaster information includes information about the disaster that has occurred and information regarding the impact of the disaster. Information about the disaster that has occurred includes, but is not limited to, notification of the occurrence of the disaster, the type and time of occurrence of the disaster, the scale and scope of the disaster, and the extent and condition of the damage. Information regarding the impact of the disaster includes, but is not limited to, information regarding evacuation, information regarding damage to and restoration of infrastructure such as water supply, and prediction information such as aftershocks and secondary disasters. Information regarding evacuation includes, but is not limited to, information about evacuation shelters set up in response to the disaster and information about evacuation routes. Evacuation shelters are not limited to indoor buildings such as temporary housing, gymnasiums, or community centers, but may also be outdoor locations such as parks or schoolyards.

[0014] The disaster information acquisition unit 110 is not limited to any sources of information from which it can acquire disaster-related information, as long as it can acquire available disaster-related information. For example, the disaster information acquisition unit 110 may acquire disaster-related information issued by public institutions such as the Japan Meteorological Agency or local governments. Alternatively, the disaster information acquisition unit 110 may acquire disaster-related information from organizations that disseminate disaster-related information, such as broadcasting stations or weather information provider companies.

[0015] The product information acquisition unit 120 acquires information about products that the user ordered before the disaster occurred. Product information is information for identifying the product, such as the product name or product code, but is not limited to these. Furthermore, product information may also include other information such as the quantity of the product and information on its storage location. Hereinafter, products ordered by the user before the disaster will also be referred to as the first product.

[0016] For example, the product information acquisition unit 120 acquires information about the first product ordered by the user using a communication network such as the internet. However, the information about the first product acquired by the product information acquisition unit 120 is not limited to information about products ordered using a communication network, as long as it is information about products ordered before the disaster; it may also include information about products ordered using other ordering methods. For example, the product information acquisition unit 120 may acquire information about products ordered using a handwritten order form, and information about products ordered using telephone or facsimile as the information about the first product.

[0017] The range of users from whom the product information acquisition unit 120 can acquire information on the first product is not limited. For example, the product information acquisition unit 120 may acquire information on the first product for all registered users. Alternatively, the product information acquisition unit 120 may acquire information on the first product for a specific user based on user conditions. Hereinafter, user conditions will also be referred to as user conditions.

[0018] The user conditions are not limited in content as long as they are conditions available to the product information acquisition unit 120. For example, the product information acquisition unit 120 may use conditions related to disasters as user conditions. For example, it is assumed that products ordered by users in areas close to the disaster area are often stored in warehouses close to evacuation shelters. On the other hand, it is assumed that products ordered by users in areas far from the disaster area are often stored in warehouses far from evacuation shelters. Therefore, for example, the product information acquisition unit 120 may acquire information on the first product ordered by users in areas adjacent to or close to the disaster area. Thus, the product information acquisition unit 120 may acquire information on the first product of the user determined based on the disaster area of the occurred disaster and the address of the user.

[0019] Alternatively, when the user has been affected by a disaster, it is often better to deliver the products ordered by the user to the user rather than to the disaster area. Therefore, the product information acquisition unit 120 may use information related to evacuees or disaster victims as user conditions. For example, when the user is evacuating or has been affected by a disaster, such as when the user's address is included in the evacuation range or the disaster range, the product information acquisition unit 120 may acquire information on the first product of users excluding that user. Alternatively, the product information acquisition unit 120 may acquire information on the first product of users excluding users estimated to be evacuating or affected by a disaster using information related to the disaster.

[0020] In the above cases, the product information acquisition unit 120 may use information included in the information related to the disaster acquired by the disaster information acquisition unit 110, such as information on the evacuation range, the disaster range, information on the area including the disaster area, or information on the area adjacent to the disaster area. However, the product information acquisition unit 120 may also use other information, such as information acquired from local governments, etc.

[0021] Alternatively, the product information acquisition unit 120 may acquire information on the user's first product determined based on the delivery carrier. For example, if the warehouse storing the first product is included in the delivery area, it is easier for the delivery carrier to deliver the product to the evacuation site. On the other hand, if the warehouse storing the first product is not included in the delivery area, the delivery carrier needs to move outside the assigned area to deliver the product to the evacuation site. Therefore, the product information acquisition unit 120 may acquire, for example, information on the first product of a user whose first product is stored in the delivery area of a carrier that delivers products to the evacuation site. Thus, the product information acquisition unit 120 may acquire information on the user's first product determined based on the delivery area of the delivery carrier.

[0022] Alternatively, the product information acquisition unit 120 may acquire information on the user's first product determined based on the storage of the first product. For example, products in a damaged warehouse are likely to be unusable. On the other hand, products in a warehouse that has not been damaged are likely to be usable. Therefore, for example, the product information acquisition unit 120 may acquire information on the first product of a user whose ordered first product is stored in a warehouse in an undamaged area.

[0023] The specified information acquisition unit 130 acquires information on products specified by the user to be provided as disaster relief supplies. Hereinafter, products specified by the user to be provided as disaster relief supplies are also referred to as second products. The specified information acquisition unit 130 is not limited to the information source for acquiring information as long as it can acquire information on the second product. For example, the specified information acquisition unit 130 may acquire information on the second product from the user in advance before the disaster occurs. Alternatively, the specified information acquisition unit 130 may acquire information on the second product from the user after the disaster occurs. Thus, the timing for the specified information acquisition unit 130 to acquire information on the second product from the user is not limited.

[0024] Alternatively, if the user is permitted to select relief supplies from the first product in the event of a disaster, the designated information acquisition unit 130 may acquire information on products designated by local governments, etc., for delivery to the disaster area as information on the second product. In this case, even after acquiring information on the second product, the designated information acquisition unit 130 may, as appropriate, obtain instructions from local governments, etc., to change the information on the second product and change the information on the second product based on those instructions.

[0025] The designated information acquisition unit 130 may acquire information from users, etc., about products that will not be provided as relief supplies, and use the information of the products excluding those products as information of the second product. For example, the designated information acquisition unit 130 may acquire information on products that are designated as perishable, requiring refrigeration, and requiring freezing as information on products that will not be provided as relief supplies. In this case, the designated information acquisition unit 130 can use the information of the products excluding those products as information of the second product.

[0026] If a user's home is damaged but they are still able to live there, they may wish to cancel the delivery of at least a portion of the second product, which is being delivered as relief supplies to the disaster area, and have it delivered to their home instead. In such cases, the designated information acquisition unit 130 may obtain instructions from the user to cancel or change the second product after the disaster occurs, and change the information of the second product based on those instructions.

[0027] Alternatively, the user may not have evacuated, but their family, relatives, or acquaintances may have. In such cases, the designated information acquisition unit 130 may acquire information about the evacuation centers to which the second product will be delivered, in addition to information about the second product. If family members or others have evacuated to multiple evacuation centers, the designated information acquisition unit 130 may acquire information about multiple evacuation centers and information about the second product to be delivered to each evacuation center. In this case, the designated information acquisition unit 130 may acquire the quantity of the second product to be delivered to each evacuation center.

[0028] The relief supplies selection unit 140, upon acquiring information regarding a disaster, selects items from the first product category to be delivered to evacuation centers. Hereinafter, the items delivered to evacuation centers will also be referred to as the third product category. To explain the operation of the relief supplies selection unit 140, the relationship between the first product category, the second product category, and the third product category will be explained. The second product category consists of items that the user has designated to be provided as relief supplies. However, the user may not have ordered all of the second product category items before the disaster occurred. In other words, at least some of the second product category items may not be included in the first product category items ordered before the disaster occurred.

[0029] Figure 2 shows the relationships between products in such a case. The ellipse on the left of Figure 2 represents the first product ordered before the disaster occurred. The ellipse on the right of Figure 2 represents the second product designated as relief supplies. The products in the overlapping area of ​​the two ellipses are the third product to be delivered to the evacuation center. As shown in Figure 2, the relief supplies selection unit 140 selects the third product from among the products included in the first product, which is at least a part of the second product. In other words, when the relief supplies selection unit 140 obtains information about the disaster, it selects the third product, which is at least a part of the products designated as the second product in the first product.

[0030] However, if the user orders all of the second products as the first product, that is, if all of the second products are included in the first product, the third product may be the same as the second product. Alternatively, if all of the first products ordered by the user are included in the second product, the third product may be the same as the first product.

[0031] The relief supplies selection unit 140 may select third products using information about third products at the evacuation center to be delivered. For example, at least some of the designated second products may include items that require storage facilities such as refrigerators. On the other hand, some evacuation centers may not have refrigerators, or may be unable to use refrigerators due to power outages, etc. Therefore, the relief supplies selection unit 140 may select third products using information about the storage of third products at the evacuation center, for example. For example, if there is no refrigerator at the evacuation center, the relief supplies selection unit 140 may use information about the evacuation center to select information about second products excluding frozen and refrigerated items as third product information.

[0032] Information regarding the storage of the third product includes, but is not limited to, the size of the storage location for the third product, information regarding the storage equipment, and at least one of the best-before or expiration date of the third product. Information regarding the storage equipment includes, but is not limited to, the presence or absence of storage rooms, refrigerators, and freezers installed in the evacuation center, the number of installed facilities, and their capacities.

[0033] Depending on the quantity of supplies stockpiled at the evacuation center and the number of evacuees, it is conceivable that some items designated as "item 2" may not need to be delivered to the evacuation center. Therefore, the support supplies selection unit 140 may use information regarding at least one of the stockpiling and consumption of item 3 at the evacuation center as information regarding item 3 at the evacuation center. Information regarding the stockpiling of item 3 at the evacuation center may include, but is not limited to, the type and quantity of stockpiled items, storage conditions, and expiration dates. Storage conditions are storage conditions that affect the quality or effectiveness of item 3, and may include, but are not limited to, at least one of the storage temperature and humidity, the amount of sunlight exposed during storage (such as direct sunlight), and ventilation conditions. Information related to the consumption of item 3 at the evacuation center may include, but is not limited to, the number of evacuees sheltering at the evacuation center, the attributes of each evacuee, and at least one of the attributes of the evacuees as a whole. The attributes of each evacuee may include, but are not limited to, age, gender, nationality, family composition of those sheltering together, and at least one of the evacuee's belongings. The overall attributes of the evacuees include, but are not limited to, the distribution of at least one of the following: age, gender, and nationality.

[0034] It is conceivable that the necessary relief supplies may differ depending on the type of disaster. Therefore, the relief supplies selection unit 140 may select a third item using information about the disaster. The relief supplies selection unit 140 may also select a third item based on its storage condition. For example, a third item stored in a warehouse that escaped damage from the disaster is presumed to be in better storage condition than a third item stored in a warehouse that was damaged by the disaster. Therefore, the relief supplies selection unit 140 may select a third item stored in a warehouse that escaped damage from the disaster.

[0035] The relief supplies selection unit 140 may select a third item based on the requests of the evacuation center. Figure 3 is a block diagram showing an example of the configuration of a delivery management device 11 equipped with a request acquisition unit 160 that acquires requests from evacuation centers. In the delivery management device 11 shown in Figure 3, the other components operate similarly except for the operations related to the request acquisition unit 160, so the operations related to the request acquisition unit 160 will be explained.

[0036] The request acquisition unit 160 acquires information on the products that evacuation centers request to be delivered. Hereinafter, the products that evacuation centers request to be delivered will also be referred to as the fourth product. When the request acquisition unit 160 acquires information on the fourth product, the support supplies selection unit 140 selects the product requested as the fourth product from among the products designated as the second product in the first product, as the third product. However, if the user has authorized the provision of products other than those designated as the second product in response to a request from the evacuation center, the support supplies selection unit 140 may select the product requested as the fourth product from among the first products as the third product.

[0037] The degree to which each item is needed as relief supplies in evacuation shelters may vary. Furthermore, in times of disaster, it may not be possible to deliver all supplies due to limitations in delivery capacity. Therefore, the request acquisition unit 160 may acquire the priority of each item included in the fourth category. The priority of each item included in the fourth category indicates the degree to which that item is needed in evacuation shelters, that is, the priority for delivery to evacuation shelters. In other words, items with a high priority are items for which priority delivery to evacuation shelters is requested. If the priority is acquired, the relief supplies selection unit 140 may use the priority to select the third category. For example, the relief supplies selection unit 140 may select the fourth category, which has the highest priority, as the third category. Alternatively, the relief supplies selection unit 140 may select the fourth category, which has a predetermined number of priorities from the highest priority, as the third category. Alternatively, the relief supplies selection unit 140 may select the fourth category, which has a quantity that can be delivered from the highest priority, as the third category.

[0038] The output unit 150 outputs information about the third product. The output destination of the output unit 150 is not limited. For example, if a delivery company receives an order for the first product from a user, the delivery company knows where the first product is stored. Therefore, the delivery company can use the acquired information about the third product to deliver the third product to the evacuation center. For example, the output unit 150 may output information about the third product to the delivery company. In this case, the output unit 150 may output information about the third product to the delivery company, for example, the name or product code of the third product. If the information about the evacuation center is unknown, the delivery company can obtain information about the evacuation center to which the third product should be delivered, for example, from a local government or other source, regarding evacuation centers established in response to disasters.

[0039] If there are multiple users, each user may specify different products to be provided as relief supplies. Therefore, the output unit 150 may output a combination of user information and information on the third product specified by that user. In this case, the delivery company only needs to deliver the third product specified by the user whose information it has obtained to the evacuation center.

[0040] However, the output destination of the output unit 150 is not limited to delivery companies. For example, the output unit 150 may output information about the third product to a local government. In this case, the local government that receives the information can instruct delivery personnel or delivery companies to deliver the third product to evacuation centers using the acquired information about the third product.

[0041] The third product is at least a part of the product designated as the second product. In other words, the delivery destination for the third product is the delivery destination for the second product. Therefore, if the designated information acquisition unit 130 has acquired information on the evacuation shelters to which the second product is delivered, the output unit 150 may output information on the evacuation shelters to which the second product corresponding to the third product is delivered, in addition to the information on the third product. If there are multiple evacuation shelters to which the second product is delivered, the output unit 150 may output information on the multiple evacuation shelters and information on the third product to which each evacuation shelter is delivered. The output unit 150 may also output the quantity of the third product to be delivered to each evacuation shelter.

[0042] The output unit 150 may output other information in addition to the third product information. For example, the delivery company in the event of a disaster may be different from the company that received the order for the first product. Alternatively, if the output unit 150 outputs information about the third product to a local government, the local government may not know the storage location where the third product is stored. However, the third product is part of the first product. In other words, the storage location of the third product is the storage location of the first product. Therefore, for example, if the product information acquisition unit 120 has acquired information about the storage location of the first product as information about the first product, the output unit 150 may output information about the storage location of the first product as information about the storage location of the third product.

[0043] If the designated information acquisition unit 130 has acquired information about the evacuation shelters to which the second product will be delivered, the output unit 150 may output information about the evacuation shelters to which the third product will be delivered, in addition to the information about the third product. If delivery is to multiple evacuation shelters, the output unit 150 may output a combination of information about the third product and information about the evacuation shelters to which each of the third product will be delivered.

[0044] The output unit 150 may output information on the delivery route for delivering the third product to the evacuation center. The delivery route information may include, for example, information on the third product, information on the storage location of the third product, information on the evacuation center, and the delivery route, but is not limited to these. The output unit 150 may also output information on the delivery route generated by another device. Alternatively, the delivery management device 10 may be configured to generate a delivery route, and the output unit 150 may output information on the delivery route generated by that configuration. In this case, the delivery route may be, for example, a route that prioritizes the delivery of the third product to the evacuation center, or a route determined using the condition of roads damaged by the disaster.

[0045] The output unit 150 may output notifications related to the third product. For example, the output unit 150 may output a notification to the evacuation center indicating that the third product will be delivered to the evacuation center. Hereinafter, the notification output to the evacuation center may be referred to as the first notification. The first notification may include, for example, information about the third product and information including the scheduled delivery date and time, but is not limited to these.

[0046] The output unit 150 may output a notification to the user indicating that the products excluding the third product from the first product will be delivered to the user. Hereinafter, the notification output to the user may be referred to as the second notification. For example, the second notification may include, but is not limited to, information about the products to be delivered to the user excluding the third product from the first product, and the scheduled delivery date and time to the user. Furthermore, the second notification may also include, for example, information about the third product to be delivered to the evacuation center, information about the evacuation center to which the third product will be delivered, and the scheduled delivery date and time for the third product as information for the user.

[0047] Figure 4 is a flowchart showing an example of the operation of the delivery management device 10. The disaster information acquisition unit 110 acquires information about the disaster that has occurred (step S201). The product information acquisition unit 120 acquires information about the first product that the user ordered before the disaster occurred (step S202). The designated information acquisition unit 130 acquires information about the second product that the user has designated to be provided as disaster relief supplies (step S203). The relief supplies selection unit 140, upon acquiring information about the disaster, selects a third product that is at least a part of the product designated as the second product in the first product (step S204). The output unit 150 outputs information about the third product (step S205).

[0048] Thus, the delivery management device 10 comprises a disaster information acquisition unit 110, a product information acquisition unit 120, a designated information acquisition unit 130, a relief supplies selection unit 140, and an output unit 150. The disaster information acquisition unit 110 acquires information about the disaster that has occurred. The product information acquisition unit 120 acquires information about the first product that the user ordered before the disaster occurred. The designated information acquisition unit 130 acquires information about the second product that the user has designated to be provided as relief supplies for the disaster. When the relief supplies selection unit 140 acquires information about the disaster, it selects a third product that is at least a part of the product designated as the second product in the first product. The output unit 150 outputs information about the third product.

[0049] The third product for which the delivery management device 10, configured in this way, outputs information is selected from the first product that the user ordered before the disaster. In other words, the delivery management device 10 does not need to order new products after the disaster as relief supplies to be delivered to evacuation centers set up due to the disaster, and outputs information on the third product selected from the first product that was already ordered before the disaster occurred. Thus, the third product for which the delivery management device 10 outputs information is a product that is more likely to already be secured than a product that will be ordered after the disaster, that is, a product that is easier to secure than a product that will be newly ordered after the disaster. In this way, by outputting information on the third product selected from the first product that was ordered before the disaster, the delivery management device 10 can facilitate the securing of relief supplies after a disaster.

[0050] For example, a delivery company or local government can use the information on the third product output by the delivery management device 10 to deliver the third product to an evacuation center. In this way, the delivery management device 10 can facilitate the securing of relief supplies after a disaster by providing information for delivering the third product, which is more likely to be available than the products ordered after the disaster, to the evacuation center.

[0051] If the designated information acquisition unit 130 has already acquired information on the second product, when a disaster occurs, the relief supplies selection unit 140 can select the third product without requiring any action from the user, and the output unit 150 can output information on the third product. In this way, the delivery management device 10 can output information on products that can be quickly provided as relief supplies after a disaster occurs. Similarly, if the user has permitted to select relief supplies from the first product when a disaster occurs, the delivery management device 10 can output information on products that can be quickly provided as relief supplies after a disaster occurs. In this way, the delivery management device 10 can quickly provide information that is useful for relief activities after a disaster occurs.

[0052] Furthermore, when the request acquisition unit 160 acquires a request from an evacuation center, the relief supplies selection unit 140 can select information on a third product based on the evacuation center's request. In other words, the delivery management device 10 can flexibly output information on a third product as relief supplies in accordance with the evacuation center's request. For example, selecting a third product in accordance with the evacuation center's request can prevent the delivery of unnecessary relief supplies to the evacuation center. In this way, the delivery management device 10 can reduce waste of relief supplies and achieve efficient resource allocation.

[0053] Hardware configuration The hardware configuration of the delivery management devices 10 and 11 will now be described. Each configuration of the delivery management devices 10 and 11 may be made up of hardware circuits. Alternatively, each configuration in the delivery management devices 10 and 11 may be made up of multiple devices connected via a network. For example, the delivery management devices 10 and 11 may be made up using cloud computing. Alternatively, in the delivery management devices 10 and 11, multiple configurations may be made up of a single piece of hardware.

[0054] Alternatively, the delivery management devices 10 and 11 may be configured using a computer equipped with a processor and memory. The processor is, for example, a central processing unit (CPU), but is not limited to that. The memory is, for example, read-only memory (ROM) and random access memory (RAM), but is not limited to those.

[0055] Figure 5 is a block diagram showing the configuration of a computer 600, which is an example of the hardware configuration of the delivery management devices 10 and 11. The computer 600 includes a CPU 610, a ROM 620, a RAM 630, a storage device 640, and a network interface 650. The computer 600 may also be configured using a virtual machine (VM) that virtually realizes these configurations using software.

[0056] The CPU 610 reads a program from at least one of the ROM 620 and the storage device 640. Then, the CPU 610 controls the RAM 630, the storage device 640, and the network interface 650 based on the read program. The computer 600 then controls these configurations to realize the functions of the disaster information acquisition unit 110, the product information acquisition unit 120, the designated information acquisition unit 130, the relief supplies selection unit 140, the output unit 150, and the request acquisition unit 160. In this way, the computer 600 may realize its functions as a combination of hardware and software.

[0057] The CPU 610 may read the program contained in the recording medium 690, which stores the program in a computer-readable format, using a recording medium reader (not shown). Alternatively, the CPU 610 may receive a program from an external device (not shown) via the network interface 650, store it in the RAM 630 or storage device 640, and operate based on the stored program.

[0058] ROM 620 stores programs executed by the CPU 610 and static data. ROM 620 is, for example, a programmable ROM (P-ROM) or flash ROM. RAM 630 temporarily stores programs executed by the CPU 610 and data. RAM 630 is, for example, dynamic RAM (D-RAM). Storage device 640 stores data and programs that the computer 600 will store long-term. Storage device 640 may also function as temporary storage for the CPU 610. Storage device 640 is, for example, a hard disk drive, a magneto-optical disk drive, a solid-state drive (SSD), or a disk array.

[0059] ROM 620 and storage device 640 are non-transitory recording media. On the other hand, RAM 630 is a volatile recording media. The CPU 610 can operate based on programs stored in ROM 620, storage device 640, and RAM 630. In other words, the CPU 610 can operate using programs stored on either non-volatile or volatile recording media. When implementing each function, the CPU 610 may use at least one of RAM 630 and storage device 640 as a temporary recording medium for programs and data.

[0060] The network interface 650 relays data exchange with external devices (not shown) via the network. The network interface 650 is, for example, a local area network (LAN) card. Furthermore, the network interface 650 may use wireless technology, not just wired connections.

[0061] The computer 600 configured in this way executes the operations of each component in the delivery management device 10, thereby realizing the functions of the delivery management device 10.

[0062] Some or all of the above embodiments may also be described as follows, but are not limited to the following:

[0063] (Note 1) A means of acquiring disaster information to obtain information about a disaster that has occurred, A means for acquiring product information to acquire information on the first product that the user ordered before the occurrence of the aforementioned disaster, A means for acquiring designated information to acquire information on a second product that the user has designated to be provided as relief supplies for the aforementioned disaster, A means for selecting relief supplies that, upon obtaining information regarding the aforementioned disaster, selects a third product which is at least a part of the products designated as the second product in the first product, An output means for outputting information on the third product, A delivery management device equipped with the following features.

[0064] (Note 2) The aforementioned means for selecting relief supplies selects the third product using information about the third product at the evacuation center. The delivery management device described in Appendix 1.

[0065] (Note 3) Information regarding the third product in evacuation shelters is information regarding the storage of the third product. The delivery management device described in Appendix 2.

[0066] (Note 4) The information relating to the storage of the third product includes the size of the storage location for the third product, information on the storage equipment, and at least one of the best-before date or expiration date of the third product. The delivery management device described in Appendix 3.

[0067] (Note 5) Information on storage facilities includes the number and capacity of storage rooms, refrigerators, and freezers installed in evacuation centers. The delivery management device described in Appendix 4.

[0068] (Note 6) Information regarding the third product in evacuation shelters is information regarding at least one of the stockpiling and consumption of the third product in evacuation shelters. A delivery management device as described in any one of the items 2 through 5 of the appendix.

[0069] (Note 7) Information relating to the consumption of the aforementioned third product in evacuation shelters includes at least one of the number of evacuees in the shelter, the attributes of each evacuee, and the attributes of the evacuees as a whole. The delivery management device described in Appendix 6.

[0070] (Note 8) Each evacuee's attributes include age, gender, nationality, family composition (if evacuated together), and at least one of their personal belongings. The delivery management device described in Appendix 6.

[0071] (Note 9) The overall attributes of the evacuees include the distribution of at least one of the following: age, gender, and nationality. The delivery management device described in Appendix 7.

[0072] (Note 10) The designated information acquisition means acquires information on the evacuation center to which the second product will be delivered, The output means outputs information about evacuation centers that deliver the third product, as information about evacuation centers that deliver the second product corresponding to the third product. A delivery management device as described in any one of the items 1 through 9 of the appendix.

[0073] (Note 11) If there are multiple evacuation centers to which the second product is delivered, the output means outputs information about the multiple evacuation centers and information about the third product to which each evacuation center is delivered. The delivery management device described in Appendix 10.

[0074] (Note 12) The aforementioned support supplies selection means selects the third product using information regarding the disaster that has occurred. A delivery management device as described in any one of the items 1 through 11 of the appendix.

[0075] (Note 13) The information relating to the disaster is at least one of the following: information relating to the disaster that occurred, and information relating to the effects of the disaster that occurred. The delivery management device described in Appendix 12.

[0076] (Note 14) The information of the disaster includes at least one of the type of disaster, the scale of the disaster, and the area where the disaster occurred. Delivery management device as described in Appendix 12 or 13.

[0077] (Note 15) Information regarding the impact of the aforementioned disaster includes information on evacuation shelters established in response to the disaster, information regarding evacuation, and one of the prediction information items such as aftershocks and secondary disasters. A delivery management device as described in any one of the items 11 to 14 of the appendix.

[0078] (Note 16) The support supplies selection means selects the third product based on the storage condition of the third product. A delivery management device as described in any one of the items 1 through 15 of the appendix.

[0079] (Note 17) The means for selecting the relief supplies selects the third product which is stored in a warehouse that escaped damage from the disaster. The delivery management device described in Appendix 16.

[0080] (Note 18) Equipped with a means of obtaining requests to acquire information on the fourth item that evacuation centers request to be delivered, The means for selecting the support supplies selects the fourth product as the third product from among the products designated as the second product in the first product. A delivery management device as described in any one of the items 1 through 17 of the appendix.

[0081] (Note 19) The aforementioned request acquisition means acquires the priority of each product included in the fourth product, The support supplies selection means selects the third product using the priority order. The delivery management device described in Appendix 18.

[0082] (Note 20) The product information acquisition means acquires information on the storage location of the first product, The output means outputs information about the storage location of the first product as information about the storage location of the third product. A delivery management device as described in any one of the items 1 through 19 of the appendix.

[0083] (Note 21) The output means outputs information about the delivery route for delivering the third product to the evacuation center. A delivery management device as described in any one of the items 1 through 20 of the appendix.

[0084] (Note 22) The output means outputs a notification related to the third product. A delivery management device as described in any one of the items 1 through 21 of the appendix.

[0085] (Note 23) The output means outputs a first notification to the evacuation center indicating that the third product will be delivered to the evacuation center. The delivery management device described in Appendix 22.

[0086] (Note 24) The aforementioned first notice includes information about the aforementioned third product and the scheduled delivery date and time. The delivery management device described in Appendix 23.

[0087] (Note 25) The output means outputs a second notification to the user indicating that the products excluding the third product from the first product will be delivered to the user. A delivery management device as described in any one of the items 1 through 24 of the appendix.

[0088] (Note 26) The aforementioned second notice includes information on the shelters to which the aforementioned third product will be delivered and information on the aforementioned third product, The delivery management device described in Appendix 25.

[0089] (Note 27) The product information acquisition means acquires information on the user's first product, which is determined based on the disaster-stricken area. A delivery management device as described in any one of the items 1 through 26 of the appendix.

[0090] (Note 28) The product information acquisition means acquires information on the user's first product, which is determined based on the delivery company. A delivery management device as described in any one of the items 1 through 27 of the appendix.

[0091] (Note 29) The product information acquisition means acquires information about the user's first product, which is determined based on the storage of the first product. A delivery management device as described in any one of the items 1 through 28 of the appendix.

[0092] (Note 30) Obtain information about the disaster that occurred, The system obtains information on the first product that the user ordered before the aforementioned disaster occurred. We obtain information on the second product that the user has designated to be provided as relief supplies for the aforementioned disaster. When information regarding the aforementioned disaster is obtained, a third product is selected, which is at least a part of the products designated as the second product in the first product. Output information about the third product mentioned above. Delivery management method.

[0093] (Note 31) The process of obtaining information about the disaster that occurred, A process to obtain information on the first product that the user ordered before the aforementioned disaster occurred, A process for obtaining information on the second product that the user has designated as to be provided as relief supplies for the aforementioned disaster, When information regarding the aforementioned disaster is obtained, the process of selecting a third product which is at least a part of the products designated as the second product in the first product, The process of outputting information about the third product, A program that causes a computer to execute something.

[0094] Although the present invention has been described above with reference to embodiments, the present invention is not limited to the above embodiments. Various modifications to the structure and details of the present invention can be made that can be understood by those skilled in the art within the scope of the present invention. [Explanation of Symbols]

[0095] 10 Delivery management device 11 Delivery management device 110 Disaster Information Acquisition Department 120 Product information acquisition department 130 Specified information acquisition unit 140 Relief Supplies Selection Department 150 Output section 160 Request Acquisition Department 600 Computer 610 CPU 620 ROM 630 RAM 640 Storage device 650 Network Interfaces 690 recording media

Claims

1. A means of acquiring disaster information to obtain information about a disaster that has occurred, A means for acquiring product information to acquire information on the first product that the user ordered before the occurrence of the aforementioned disaster, A means for acquiring designated information to acquire information on a second product that the user has designated to be provided as relief supplies for the aforementioned disaster, A means for selecting relief supplies that, upon obtaining information regarding the aforementioned disaster, selects a third product which is at least a part of the products designated as the second product in the first product, An output means for outputting information on the third product, A delivery management device equipped with the following features.

2. The aforementioned support supplies selection means selects the third product using information about the third product at the evacuation center. The delivery management device according to claim 1.

3. Information regarding the third product in evacuation shelters includes information regarding the storage of the third product, the stockpiling of the third product in evacuation shelters, and information regarding the consumption of the third product in evacuation shelters. The delivery management device according to claim 2.

4. The designated information acquisition means acquires information on the evacuation center to which the second product will be delivered, The output means outputs information about evacuation shelters that deliver the third product, as information about evacuation shelters that deliver the second product corresponding to the third product. The delivery management device according to claim 1.

5. The aforementioned support supplies selection means selects the third product using information regarding the disaster that has occurred. The delivery management device according to claim 1.

6. The support supplies selection means selects the third product based on the storage condition of the third product. The delivery management device according to claim 1.

7. Equipped with a means of obtaining requests to acquire information on the fourth product that evacuation centers request to be delivered, The aforementioned means for selecting relief supplies selects the fourth product as the third product from among the products designated as the second product in the first product. The delivery management device according to claim 1.

8. The output means outputs a notification related to the third product. A delivery management device according to any one of claims 1 to 7.

9. Obtain information about the disaster that occurred, The system obtains information on the first product that the user ordered before the aforementioned disaster occurred. We obtain information on the second product that the user has designated to be provided as relief supplies for the aforementioned disaster. When information regarding the aforementioned disaster is obtained, a third product is selected, which is at least a part of the products designated as the second product in the first product. Output the information of the third product mentioned above. Delivery management method.

10. The process of obtaining information about the disaster that occurred, A process to obtain information on the first product that the user ordered before the aforementioned disaster occurred, A process for obtaining information on the second product that the user has designated as to be provided as relief supplies for the aforementioned disaster, When information regarding the aforementioned disaster is obtained, the process of selecting a third product which is at least a part of the products designated as the second product in the first product, The process of outputting information about the third product, A program that causes a computer to execute something.

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