Information processing device

Abstract

Improve the technology related to displaying work manuals. [Solution] An information processing device 10 comprising a control unit 100 and a storage unit 104, wherein the control unit 100 receives a first request from a terminal device 20 indicating a request to present information regarding a selected task selected by the worker, acquires skill information regarding the worker's skills, performance information regarding the worker's work performance, and work information regarding the content of the selected task from the storage unit 104, determines the presentation information regarding the selected task to be presented to the worker based on the skill information, performance information, and work information, and displays the presentation information on the display unit 204 of the terminal device 20.

Description

Technical Field

[0001] This disclosure relates to an information processing apparatus.

Background Art

[0002] Conventionally, technologies related to the display of work manuals are known. For example, Patent Document 1 discloses a maintenance work support system that stores in advance a maintenance manual describing the content of each process of maintenance work, and transmits work information indicating the work content in each process of maintenance work to the terminal device of the worker for display.

Prior Art Documents

Patent Documents

[0003]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0004] A work manual may include detailed information such as information related to safety or work education in addition to the minimum necessary information such as work procedures or work data. The detailed information may be unnecessary for skilled or experienced workers. Also, when all the information is displayed together in the same image, the amount of information is large, so it may be difficult for the worker to grasp the main points of the work manual.

[0005] In view of such circumstances, an object of the present disclosure is to improve the technology related to the display of work manuals.

Means for Solving the Problems

[0006] An information processing apparatus according to an embodiment of the present disclosure includes a control unit and a storage unit. The control unit receives a first request from a terminal device indicating a request for presenting information related to a selected work selected by a worker, Skill information relating to the worker's skills, performance information relating to the worker's work performance, and work information relating to the content of the selected work are obtained from the storage unit. Based on the aforementioned skill information, performance information, and work information, the information to be presented to the worker regarding the selected work is determined. The aforementioned information is displayed on the display unit of the terminal device. [Effects of the Invention]

[0007] According to one embodiment of this disclosure, the technology for displaying work manuals is improved. [Brief explanation of the drawing]

[0008] [Figure 1] This block diagram shows a schematic configuration of a system according to one embodiment of the present disclosure. [Figure 2] This is a flowchart showing the operation of an information processing device according to one embodiment of this disclosure. [Modes for carrying out the invention]

[0009] (Summary of this embodiment) Referring to Figure 1, an overview of System 1 according to one embodiment of this disclosure will be described. System 1 comprises an information processing device 10 and a terminal device 20. The information processing device 10 and the terminal device 20 are connected to a network 30 including the Internet or a mobile communication network.

[0010] The information processing device 10 includes one server device or multiple computers that can communicate with each other. In response to a request from the terminal device 20, the information processing device 10 displays information related to work such as automobile maintenance on the display unit 204 of the terminal device 20.

[0011] The terminal device 20 includes any information processing terminal such as a mobile phone, smartphone, tablet, or PC (Personal Computer). The terminal device 20 is operated by a worker.

[0012] First, an overview of this embodiment will be described, and details will be described later. An information processing device 10 according to one embodiment of this disclosure comprises a control unit 100 and a storage unit 104. The control unit 100 receives a first request from a terminal device 20 indicating a request to present information regarding a selected task selected by a worker, acquires skill information regarding the worker's skills, performance information regarding the worker's work performance, and work information regarding the content of the selected task from the storage unit 104, determines the presentation information regarding the selected task to be presented to the worker based on the skill information, performance information, and work information, and displays the presentation information on the display unit 204 of the terminal device 20.

[0013] The information processing device 10 according to this embodiment can select and provide information to be presented to each worker based on the worker's skills, work performance, and work content.

[0014] (Configuration of the information processing device 10) As shown in Figure 1, the information processing device 10 comprises a control unit 100, a communication unit 102, and a storage unit 104.

[0015] The control unit 100 includes one or more processors, one or more programmable circuits, one or more dedicated circuits, or a combination thereof. The processor is a general-purpose processor such as a CPU (Central Processing Unit) or GPU (Graphics Processing Unit), or a dedicated processor specialized for a specific process, but is not limited to these. The programmable circuit is an FPGA (Field-Programmable Gate Array), but is not limited to this. The dedicated circuit is an ASIC (Application Specific Integrated Circuit), but is not limited to this. The control unit 100 controls each part of the information processing device 10 and performs processing related to the operation of the information processing device 10.

[0016] The communication unit 102 includes at least one communication interface for connecting to the network 30. The communication interface may conform to, for example, a mobile communication standard such as 4G (4th generation) or 5G (5th generation), or a wired LAN (Local Area Network) communication standard or a wireless LAN communication standard, but is not limited thereto and may conform to any communication standard.

[0017] The storage unit 104 includes one or more memories. Each memory included in the storage unit 104 may function as, for example, a main storage device, an auxiliary storage device, or a cache memory. The storage unit 104 stores any information used for the operation of the information processing device 10. The storage unit 104 may store, for example, a system program, an application program, and embedded software. The storage unit 104 may store any information regarding an operator and work, such as a learning model. The information stored in the storage unit 104 may be updated based on, for example, information acquired from the network 30 via the communication unit 102.

[0018] (Configuration of the terminal device 20) As shown in FIG. 1, the terminal device 20 includes a control unit 200, a communication unit 202, a display unit 204, and an input unit 206.

[0019] The control unit 200 includes one or more processors, one or more programmable circuits, one or more dedicated circuits, or a combination thereof. The processor is, for example, a general-purpose processor such as a CPU or a GPU, or a dedicated processor specialized for a specific process, but is not limited thereto. The programmable circuit is, for example, an FPGA, but is not limited thereto. The dedicated circuit is, for example, an ASIC, but is not limited thereto. The control unit 200 executes processes related to the operation of the terminal device 20 while controlling each part of the terminal device 20.

[0020] The communication unit 202 includes at least one communication interface for connecting to the network 30. The communication interface corresponds to, for example, mobile communication standards such as 4G or 5G, or wired LAN communication standards or wireless LAN communication standards, but is not limited thereto and may correspond to any communication standard.

[0021] The display unit 204 includes one or more display interfaces. The display interface is, for example, a display that displays information as an image. The display is, for example, an LCD (Liquid Crystal Display) or an organic EL (Electro Luminescence) display. The display unit 204 displays information obtained by the operation of the terminal device 20. Instead of being provided in the terminal device 20, the display unit 204 may be connected to the terminal device 20 as an external display device. As a connection method, any method such as USB (Universal Serial Bus), HDMI (registered trademark) (High-Definition Multimedia Interface), or Bluetooth (registered trademark) can be used.

[0022] The input unit 206 includes one or more input interfaces. The input interface includes a microphone for receiving the operator's voice input. The input interface may include, for example, physical keys, capacitive keys, a pointing device, a touch screen provided integrally with the display of the display unit 204, or a microphone for receiving the operator's voice input. The input unit 206 receives an operation for inputting information used in the operation of the terminal device 20. Instead of being provided in the terminal device 20, the input unit 206 may be connected to the terminal device 20 as an external input device. As a connection method, any method such as USB, HDMI (registered trademark) or Bluetooth (registered trademark) can be used.

[0023] (Operation flow of the information processing apparatus 10) Referring to Figure 2, the operation of the information processing device 10 according to one embodiment will be described. In the following, communication between the information processing device 10 and the terminal device 20 is performed via the communication units 102, 202 and the network 30.

[0024] S101: The control unit 100 of the information processing device 10 receives a first request from the terminal device 20 indicating a request for presentation of information regarding the selected task chosen by the worker.

[0025] Selection work includes tasks related to vehicle parts (such as headlights) (such as replacement).

[0026] S102: The control unit 100 acquires skill information regarding the worker's skills, performance information regarding the worker's work performance, and work information regarding the content of the selected work from the storage unit 104.

[0027] Skill information includes a skill level indicating the degree of the worker's skill. The skill level is pre-set based, for example, on the worker's qualifications or skills (e.g., tasks they can perform). Qualifications include publicly recognized qualifications and company-specific qualifications. Work history includes information on tasks the worker has performed in the past, such as whether or not a task has been performed. In this embodiment, the memory unit 104 further stores a learning model, which will be described later. Work information includes a work level indicating the difficulty level of the selected task. The work level is pre-set for each task.

[0028] S103: The control unit 100 determines whether the skill level is equal to or greater than the work level. If the condition is met (S103-YES), the process proceeds to S104. If the condition is not met (S103-NO), the process proceeds to S106.

[0029] Skilled workers understand the information required for the task, so they do not need to see any information beyond the minimum necessary. The information processing device 10 presents only common information to skilled workers, as described later. This eliminates the need for workers to repeatedly review information they already understand.

[0030] S104: The control unit 100 determines whether the performance information includes past work performance within a predetermined period relating to the selected work or similar work similar to the selected work. If the condition is met (S104-YES), the process proceeds to S105. If the condition is not met (S104-NO), the process proceeds to S106.

[0031] If a long period of time has passed since the last time a selection task was performed, the worker may forget the details of the selection task. In this embodiment, the information processing device 10 presents detailed information to the worker if the worker forgets the details of the selection task. The predetermined period is, for example, one year.

[0032] In some cases, an employee may perform a similar task rather than a selected task within a predetermined period. The information processing device 10 according to this embodiment also performs a determination for similar tasks.

[0033] The control unit 100 may search for similar tasks from the memory unit 104 based on the work information. For example, if the selected task relates to a part of an object (vehicle, etc.), the analogy judgment between the selected task and a similar task may be performed based on elements such as, for example, the type of part (headlight, etc.), the classification of the object (automobile, etc.), the type of object (vehicle model, such as Vitz), the tools (wrench, etc.) or devices (sensor, etc.) used for the work, the content of the work (replacement, etc.), and the work process (disconnecting a connector, adjusting the optical axis, etc.). The analogy judgment may also be performed based on the number of elements that are identical or similar to each other among these elements. For example, if 90% or more of these elements are identical or similar to each other, the control unit 100 may determine that the similar task is similar to the selected task. The control unit 100 may use one or more of these elements as features and search for similar tasks similar to the selected task from the memory unit 104 using a trained model that uses the results of the analogy judgment for each task as the correct label. These elements may be extracted from a work manual using a predetermined trained model.

[0034] S105: The control unit 100 displays common information to assist in the selection process on the display unit 204 of the terminal device 20.

[0035] Common information is information that is presented to all workers. The decision of whether or not to display common information does not depend on skill information or performance information. Common information includes the work procedure for the selected task and data set in advance for each selected task (e.g., reference values ​​such as torque values). The information processing device 10 presents only common information to skilled workers who have recent work experience with the selected task. This eliminates the need for such workers to view unnecessary information.

[0036] S106: The control unit 100 causes the display unit 204 to display information indicating a safety warning regarding the selection process and a recommendation to view detailed information to support the selection process.

[0037] The detailed information includes training materials related to the selection process, such as work manuals. These training materials may also be videos. The information processing device 10 displays information indicating a warning and a recommendation to view the detailed information before displaying the common information. This reduces the amount of information the worker needs to see at once, making the information easier to understand. It also allows the worker to understand which information related to the task they should understand first. The recommendation information may include a button linking to the detailed information.

[0038] S107: The control unit 100 displays detailed information on the display unit 204.

[0039] The control unit 100 may display detailed information when a button indicating a link to detailed information is operated via the input unit 206 of the terminal device 20. If the close button displayed on the display unit 204 is operated, the process may proceed to S105 without displaying detailed information.

[0040] S108: The control unit 100 closes the detailed information. The process then proceeds to S105.

[0041] The control unit 100 may close the detailed information, for example, when the close button displayed on the display unit 204 is operated.

[0042] The control unit 100 may display common information in a window separate from the window that displays detailed information.

[0043] S109: The control unit 100 may determine whether it has received a second request from the terminal device 20 indicating a request for the presentation of information indicating the warning and recommendation. If the second information is received (S109-YES), the process returns to S106. If the second information is not received (S109-NO), the process terminates.

[0044] If, as a result of the determination in S109, for example, the common information alone is insufficient, or the worker cannot understand the content of the detailed information, the worker can view the information indicating the warning and recommendation, as well as the detailed information. After displaying all the presented information, including the common information, the terminal device 20 may transmit the second request to the information processing device 10 by operating a button related to the second request displayed on the display unit 204 by the control unit 100 via the input unit 206.

[0045] While this disclosure has been described based on the drawings and embodiments, it should be noted that those skilled in the art may make various modifications and alterations based on this disclosure. Therefore, it should be noted that these modifications and alterations are within the scope of this disclosure. For example, the functions included in each component or step can be rearranged in a logically consistent manner, and multiple components or steps can be combined into one or divided. For example, in the embodiments described above, an embodiment is also possible in which the configuration and operation of the information processing device 10 are distributed among multiple computers that can communicate with each other.

[0046] The predetermined period in S104 may be set by a trained learning model that uses the content of the selection task and similar task, and the number of days elapsed since the execution date of each of the selection task and similar task, as features, and the presence or absence of a past second request as the ground truth label. The fact that the command is entered means that the set predetermined period is too long for the worker to remember the content of the selection task. The learning model may, for example, gradually lengthen or shorten the predetermined period to set the optimal predetermined period. The learning model can set the optimal predetermined period for each worker and / or for each selection task. [Explanation of symbols]

[0047] 1 System, Information Processing Device 10, Control Unit 100, Communication Unit 102, Storage Unit 104, Terminal Device 20, Control Unit 200, Communication Unit 202, Display Unit 204, Input Unit 206, Network 30

Claims

1. An information processing device comprising a control unit and a storage unit, The control unit, The terminal device receives a first request indicating a request for information regarding the selected task chosen by the worker. Skill information relating to the worker's skills, performance information relating to the worker's work performance, and work information relating to the content of the selected work are obtained from the storage unit. Based on the aforementioned skill information, performance information, and work information, the information to be presented to the worker regarding the selected work is determined. An information processing device that causes the aforementioned presentation information to be displayed on the display unit of the terminal device.

2. An information processing device according to claim 1, wherein the skill information includes a skill level indicating the degree of the worker's skill, The aforementioned work information includes a work level indicating the difficulty level of the selected work, Determining the aforementioned information includes determining whether the skill level is equal to or greater than the work level, The aforementioned information is, If the skill level is equal to or higher than the work level, the selection includes common information to support the selected work. If the skill level is below the work level, an information processing device including the common information, information indicating a safety warning for the selected work and a recommendation to view detailed information to support the selected work, and the detailed information.

3. An information processing apparatus according to claim 1, Determining the information to be presented includes determining, based on the performance information and the work information, whether the worker has performed the selected work or a similar work similar to the selected work within a predetermined period in the past. If the worker is performing the selection task or a similar task within the predetermined period, the presented information includes common information that supports the selection task. If the worker has not performed either the selection task or the similar task within the predetermined period, the information provided includes the common information, information indicating a safety warning for the selection task and a recommendation to view detailed information to support the selection task, and the detailed information, in the information processing device.

4. An information processing device according to claim 3, wherein, when the selection operation relates to a part of an object, the control unit searches for the similar operation from the storage unit using a learning model trained with one or more of the following as features: the type of part, the classification of the object, the type of the object, the tools or devices used for the operation, the content of the operation, and the operation process, and using the analogy judgment made by the operator for each operation as the correct label.

5. An information processing apparatus according to claim 3, wherein, after displaying the presented information, the control unit receives a second request from the terminal device indicating a warning and recommendation information and a request for the presentation of detailed information, and causes the warning and recommendation information to be displayed on the display unit. The predetermined period is set by a learning model trained with the content of the selection task and the similar task, and the number of days elapsed since the date of implementation of each of the selection task and the similar task, as features, and the presence or absence of the past second request as the correct label.

Images