Communication system

Abstract

To provide a communication system that enables appropriate emergency and medical response in the event of a large-scale disaster. [Solution] This communication system receives notification information from the caller terminal 11, the circuit switching unit 12 performs circuit control, the command device 14 displays the notification information in a list from the management DB 13 which stores the notification information and instructs emergency response, the in-vehicle terminal 15 and medical terminal 16 notify the circuit switching unit 12 of the emergency response in response to the instruction, and the circuit switching unit 12 determines the priority of emergency response based on the content of the notification information received from the caller terminal 11, and displays the notification information in order of priority in the command device 13 in a color corresponding to the priority.

Description

Technical Field

[0001] The present invention relates to a communication system for receiving emergency notifications, and more particularly to a communication system that realizes appropriate emergency response and medical response in the event of a large-scale disaster.

Background Art

[0002] [Conventional Technology] Conventionally, there has been a communication system that receives emergency notifications, issues a dispatch order for emergency vehicles, and gives an acceptance instruction to the receiving hospital.

[0003] In recent years, when disasters such as earthquakes, volcanic eruptions, typhoons, floods, fires, railway and aircraft accidents occur, in order to perform the optimal rescue activities for the victims, "medical triage" is used to classify the injured according to severity and urgency and determine the priority of treatment.

[0004] [Related Technology] Incidentally, as a related prior art, there is Japanese Patent Application Laid-Open No. 2012-058962 "Emergency Transfer Destination Search System" (Patent Document 1). Patent Document 1 shows an emergency transfer system using an electronic triage tag equipped with a sensor network communication module in order to efficiently transfer the injured to a medical facility.

Prior Art Documents

Patent Documents

[0005]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0006] However, in the conventional communication system, when a large-scale disaster occurs, the incoming calls for emergency notifications are congested, and the dispatch order to the emergency vehicle and the acceptance instruction to the receiving destination are delayed, increasing the burden on the operator and making it impossible to take appropriate measures.

[0007] Furthermore, Patent Document 1 does not describe a configuration in a communication system in which a circuit switching unit determines the priority of emergency response based on the content of notification information received from a notification terminal, and displays the notification information in order of priority, using colors corresponding to that priority, on a command device.

[0008] This invention has been made in view of the above circumstances, and aims to provide a communication system that can appropriately handle emergency and medical responses in the event of a large-scale disaster. [Means for solving the problem]

[0009] The present invention, which solves the problems of the above-mentioned conventional example, is a communication system comprising: a circuit switching unit that receives notification information from a caller terminal and performs circuit control; a management database that stores notification information; a command device that displays notification information in a list and instructs emergency response; and an emergency response terminal that notifies the circuit switching unit of emergency response to the instruction, wherein the circuit switching unit determines the priority of emergency response based on the content of the notification information received from the caller terminal and displays the notification information in the command device in order of priority using colors corresponding to the priority.

[0010] The present invention is characterized in that, in the above-mentioned communication system, the circuit switching unit receives notification information from the notification terminal using automated voice response processing.

[0011] The present invention is characterized in that, in the above-mentioned communication system, the circuit switching unit changes the priority based on input from an emergency response terminal and displays the notification information of the changed priority in a list on the command device.

[0012] The present invention is characterized in that, in the above-mentioned communication system, when the circuit switching unit receives input from an emergency response terminal indicating the start of response to the notification information, it displays the notification information in a list on the command device in a color corresponding to the start of response, and when the emergency response terminal receives input indicating the completion of response to the notification information, it deletes the notification information corresponding to the completion of response from the list display.

[0013] The present invention is characterized in that, in the above-mentioned communication system, the circuit switching unit displays notification information in a list on the command device for each priority screen. [Effects of the Invention]

[0014] According to the present invention, the communication system is configured such that the circuit switching unit receives notification information from the caller terminal and controls the circuit, the management database stores the notification information, the command device displays the notification information in a list and instructs emergency response, the emergency response terminal notifies the circuit switching unit of the emergency response in response to the instruction, the circuit switching unit determines the priority of emergency response based on the content of the notification information received from the caller terminal, and displays the notification information in order of priority in the command device in a color corresponding to the priority, thus enabling operators to appropriately carry out emergency and medical responses. [Brief explanation of the drawing]

[0015] [Figure 1] This is a schematic diagram of the system's configuration. [Figure 2] This flowchart illustrates the processing between the notification terminal and the circuit switching unit of this system. [Figure 3] This flowchart illustrates the processing between the in-vehicle terminals, medical terminals, and the management database of this system. [Figure 4] This figure shows an example of the screen (1) displaying a list of reported cases. [Figure 5] This figure shows an example of the screen (2) for displaying a list of reported cases. [Figure 6] This figure shows an example of the screen (3) for displaying a list of reported cases. [Figure 7] This figure shows an example of the screen (4) displaying a list of reported cases. [Modes for carrying out the invention]

[0016] Embodiments of the present invention will be described with reference to the drawings. [Summary of the Embodiment] The communication system (this system) according to an embodiment of the present invention includes a circuit switching unit that receives notification information from a notifier terminal and performs line control, a management database that stores the notification information, a command device that displays the notification information in a list and issues an instruction for emergency response, and an emergency response terminal that notifies the circuit switching unit of an emergency response to the instruction. The circuit switching unit determines the priority of the emergency response based on the content of the notification information received from the notification terminal, and causes the command device to display the notification information in a list in colors corresponding to the priority in order of priority. Therefore, the operator can appropriately perform emergency response and medical response.

[0017] [This system: Figure 1] This system will be described with reference to FIG. 1. FIG. 1 is a schematic configuration diagram of this system. As shown in FIG. 1, this system includes a general subscriber line (notifier) terminal 11, a circuit switching unit 12, a management database (DB) 13, a command console / communication desk (command device) 14, an in-vehicle terminal 15, and a medical terminal 16. Each part is connected to the circuit switching unit 12 by wired or wireless communication.

[0018] Next, each part of this system will be specifically described. [General subscriber line (notifier) terminal 11] The general subscriber line (notifier) terminal 11 is a terminal for making an emergency notification. It is connected to the circuit switching unit 12 wirelessly or by wire, and responds to the automatic voice from the circuit switching unit 12 to input emergency information. The user of the notifier terminal 11 may be the injured person himself or the caregiver.

[0019] [Circuit switching unit 12] The circuit switching unit 12 communicates with the notifier terminal 11, the command device 14, the in-vehicle terminal 15, and the medical terminal 16. The circuit switching unit 12 includes a control unit 121 that performs processing control, and the control unit 121 includes a reception display processing unit 121a and an audio / voice recognition processing unit 121b. The processing content of the control unit 121 will be described later.

[0020] The reception display processing unit 121a performs display processing on the command device 14, and the voice recognition processing unit 121b performs voice responses with the caller terminal 11, the in-vehicle terminal 15, and the medical terminal 16. The voice recognition processing unit 121b performs an automated voice response with the caller terminal 11, and conducts normal voice calls with the in-vehicle terminal 15 and the medical terminal 16. The content of the voice calls (voice data) is stored in the management DB 13 with time information attached.

[0021] [Management Database (DB) 13] The management database (DB) 13 manages data on the status of dispatched emergency response teams and the status of medical institutions accepting injured persons, and is updated in real time by data from the circuit switching unit 12. In addition, the management DB13 stores voice call data from the caller, conversation data with the vehicle-mounted terminal 15 of the responding team, and conversation data with the medical terminal 16.

[0022] [Command device (command board / communications console) 14] The command device 14 is a command console or communication console equipped with a display unit, which communicates and converses with the in-vehicle terminal 15 and the medical terminal 16, and displays the notification data from the caller terminal 11 and the emergency response data from the in-vehicle terminal 15 and the medical terminal 16. The notification data and emergency response data displayed on the command device 14 are sometimes referred to as "notification information".

[0023] The command device 14 allows manual switching between a normal mode (normal mode) and a mode (large-scale disaster mode) for use during normal times when there is no large-scale disaster. In normal mode, the notification information is displayed chronologically, while in large-scale disaster mode, as described later, the notification information is displayed according to the color of the medical triage status (hereinafter simply referred to as "triage").

[0024] [In-vehicle terminal 15] The vehicle-mounted terminal 15 is a terminal installed in the emergency vehicle of an emergency response team or a terminal carried by an emergency response team member. Upon receiving instructions from the command device 14 and dispatching to the scene, the terminal inputs data on the time of departure from headquarters, the time of arrival at the scene, the time of handing over the injured person to a medical institution, the time of return to headquarters, and the status of each event, and stores this data in the management DB 13.

[0025] [Medical terminal 16] When the medical terminal 16 receives an incoming injured person from the dispatching unit in response to an acceptance instruction from the command device 14, the time of acceptance, the injured person's condition, and information on the treatment are entered into the medical terminal 16 and stored in the management DB 13.

[0026] [Processing: Figures 2, 3] Next, the processing of this system will be explained with reference to Figures 2 and 3. Figure 2 is a flowchart showing the processing between the notification terminal and the circuit switching unit of this system, and Figure 3 is a flowchart showing the processing between the in-vehicle terminal / medical terminal and the management database of this system. In this system, as shown in Figure 2, when the caller terminal 11 makes a call to the circuit switching unit 12 (S1), the reception display processing unit 121a receives the call and starts automatic reception (S2).

[0027] Then, when the details of the injured person's symptoms are input as reporting data in audio or video format from the caller terminal 11 (S3), the voice recognition and judgment processing unit 121b starts voice response processing and begins responding (S4). Following processing S4, the voice recognition and determination processing unit 121b converts the input notification data into data in a specific format that allows for emergency response and determines the content of the notification (S5).

[0028] Specifically, the voice recognition and determination processing unit 121b identifies the injured person's gender, appearance, consciousness, breathing, and conversation content in the case of voice from the caller, and identifies the injured person's gender, age, condition, complexion, sweating, etc. in the case of video, to determine the content of the call. The voice recognition and judgment processing unit 121b stores the identified and judged information in the management DB 13, and requests the management DB 13 whether the responding team and medical institutions can respond to the identified and judged injured person, and the management DB 13 searches for it (S6).

[0029] Furthermore, the voice recognition and judgment processing unit 121b outputs the reception information and search information for searching in the form of text information, etc., to the reception display processing unit 121a (S7), and the reception display processing unit 121a classifies the reception information by triage, assigns a triage color, and displays it in a list (S8). Here, reports that have been received but for which no action has been decided will be marked as "In Progress," and will change to "Handling" once the search results (described later) are reflected and an action is decided. The screen display for this report information will be described later.

[0030] Then, when the management DB13 performs a search, it outputs the search results to the reception display processing unit 121a (S9), and the reception display processing unit 121a displays the search results on the command device 14 (S10). The management DB13 searches the location information of the caller's terminal 11 to see if there is a dispatch team available to the scene and if there is a medical facility that can accept the injured. If there is a dispatch team available and a medical facility that can accept the injured, the display changes from "Accepting Requests" to "Handling Requests".

[0031] Furthermore, the management DB13 also stores disease information associated with residents' My Number (social security number), and if an injured person can be identified, the triage classification can be changed based on the identified individual's disease information, and the response can be changed, updating the list of reported information.

[0032] Next, the command device 14 determines whether or not it is permissible to issue instructions to the dispatching team and medical institution shown in the search results (S11). If it is permissible to issue instructions (Yes), it outputs a dispatch instruction to the vehicle terminal 15 and an acceptance instruction to the medical terminal 16 (S12). If the dispatching team or medical institution to be instructed needs to be changed (No), the management DB 13 is instructed to execute process S6 again (re-search).

[0033] Subsequently, when the dispatched team / medical status information (dispatch information, real-time medical information) is updated in the management DB13, the updated dispatched team / medical status information is output to the reception display processing unit 121a (S13), and the reception display processing unit 121a updates the dispatched team / medical status information (S14). From there, the existing processing is carried out.

[0034] Furthermore, as shown in Figure 3, regarding the processing of the in-vehicle terminal 15 and the medical terminal 16, when the in-vehicle terminal 15 receives input regarding the team's status regarding whether or not they can be dispatched (S21), it then determines whether or not there has been a change in the status regarding whether or not they can be dispatched (S22). If there is no change (No), it returns to processing S21, and if there is a change (Yes), it notifies the management DB 13 of the dispatch status and updates the management DB 13. Here, the notification from the in-vehicle terminal 15 to the management DB 13 is made via a circuit switching unit 12 (not shown). Furthermore, if the vehicle is able to exit the premises, the in-vehicle terminal 15 will be set to a state where it can receive instructions from the command device 14.

[0035] Furthermore, when the medical terminal 16 receives input regarding the medical status concerning whether or not it can accept the injured person (S23), it then determines whether or not there has been a change in the current status regarding acceptance (S24). If there is no change (No), it returns to process S23; if there is a change (Yes), it notifies the management DB 13 of the acceptance status and updates the management DB 13. Here, the notification from the medical terminal 16 to the management DB 13 is made via a circuit switching unit 12 (not shown). Furthermore, if the medical terminal 16 is capable of receiving instructions from the command device 14, it will be set to a state where such instructions can be input.

[0036] Furthermore, when a dispatch instruction is input from the reception display processing unit 121a to the dispatch-capable in-vehicle terminal 15, the response to that dispatch instruction is input as the unit's current status and the current status is notified to the management DB 13 (S25). Similarly, when an acceptance instruction is input from the reception display processing unit 121a to a medical terminal 16 capable of receiving such instructions, the response to that acceptance instruction is input as the medical status and the current status is notified to the management DB 13 (S26).

[0037] The management DB 13 updates the data based on the unit status information from the in-vehicle terminal 15 and the medical status information from the medical terminal 16 (S13), and outputs the updated information to the reception display processing unit 121a to update the notification information list display (S14). If the updated information on the unit's current status and medical status necessitates a change in the triage classification of the reported information, the triage will be changed, and the display color will also be changed to the corresponding triage color.

[0038] From this point onward, the in-vehicle terminal 15 and the medical terminal 16 perform the existing processing. However, once the acceptance of the injured person in the reported case is complete and the medical terminal 16 notifies the command device 14 of the completion, the reported case is removed from the list displayed on the command device 14.

[0039] [Display status of command device 14: Figures 4-7] Next, the display state on the command device 14 in this system will be explained with reference to Figures 4 to 7. Figure 4 is an example of the screen (1) for displaying a list of reported cases, Figure 5 is an example of the screen (2) for displaying a list of reported cases, Figure 6 is an example of the screen (3) for displaying a list of reported cases, and Figure 7 is an example of the screen (4) for displaying a list of reported cases.

[0040] [List view screen (1): Figure 4] As shown in Figure 4, the display screen of the command device 14 shows a list of reported cases, color-coded in order of triage priority, after processing by the reception display processing unit 121a. The display items include the item number, reception number (fire, etc. number), area, reception time, important identification information, type of disaster, location of the disaster, and status. In Figure 4, for example, it includes reported cases with a priority of 3 (able to move on their own, minor injuries), and these reported cases (item numbers 01, 02) are displayed in green (black in Figure 4).

[0041] In Figure 4, when the request has been received, the status item will be "Receiving." When the dispatch command is output from the command device 14 to the in-vehicle terminal 15 (the processing has started), the status item will be "Handling." If the corresponding processing has been completed, the status will display the specific details of the processing.

[0042] [List view screen (2): Figure 5] As shown in Figure 5, the display screen of the command device 14 includes, in addition to the notification cases with priority 3 (item numbers 02 and 03), notification cases with priority 2 (vital signs stable, ready to stand by), which are displayed in yellow (light gray in Figure 5) and shown with higher priority (above) than the notification cases with priority 3.

[0043] [List view screen (3): Figure 6] As shown in Figure 6, the display screen of the command device 14 includes, through processing by the reception display processing unit 121a, a notification case with priority 3 (item numbers 03, 04) and a notification case with priority 2 (item number 02), as well as a notification case with priority 1 (unstable vital signs, severe condition). The notification information (item number 01) is displayed in red (dark gray in Figure 6), and is displayed with higher priority (above) than the notification cases with priority 3 and 2.

[0044] [List view screen (4): Figure 7] As shown in Figure 7, the display screen of the command device 14 shows that, due to the processing by the reception display processing unit 121a, action (dispatch) has been taken for item 01, which has the highest priority in Figure 6. As a result, in Figure 7, item 04 is now in a state with no priority, the triage color has been changed to a color indicating no priority, and the specific action "Emergency ◎◎3 Dispatch" is displayed in the status item, indicating that the priority has been lowered. Note that item 01 has the second highest priority, and items 02 and 03 have the third highest priority.

[0045] Here, instead of changing to a color with no priority, it may be displayed in a color that indicates the action has been taken, such as gray. Then, when the notification information is completed, for example, when the injured person is admitted to a medical institution and the dispatched team returns to headquarters (returns to the station), the reception display processing unit 121a removes the notification information from the list.

[0046] In Figures 4-7, the triage statuses are listed in order of priority, from highest to lowest. However, by switching screens, the list can also be displayed by triage priority level. In other words, it displays four screens by switching between them: a list of reports with only priority 1, a list of reports with only priority 2, a list of reports with only priority 3, and a list of reports with no priority.

[0047] [Effects of the embodiment] According to this system, the circuit switching unit 12 receives notification information from the caller terminal 11 and performs circuit control. The command device 14 displays the notification information in a list from the management DB 13 that stores the notification information and issues instructions for emergency response. The in-vehicle terminal 15 and medical terminal 16 notify the circuit switching unit 12 of the emergency response in response to the instructions. The circuit switching unit 12 then determines the priority of the emergency response based on the content of the notification information received from the caller terminal 11 and displays the notification information in order of priority in the command device 13 using colors corresponding to the priority. This has the effect of enabling operators to appropriately carry out emergency and medical responses. [Industrial applicability]

[0048] This invention is suitable for a communication system that can appropriately handle emergency and medical responses in the event of a large-scale disaster. [Explanation of Symbols]

[0049] 11…General subscriber line (caller) terminal, 12…Circuit switching unit, 13…Management database, 14…Command console (communication console), 15…In-vehicle terminal, 16…Medical terminal, 121…Control unit, 121a…Reception display processing unit, 121b…Voice recognition processing unit

Claims

1. It is a communication system, A circuit switching unit that receives reporting information from the reporting terminal and controls the line, A management database that stores the aforementioned notification information, A command device that displays the aforementioned notification information in a list and issues instructions for emergency response, It includes an emergency response terminal that notifies the circuit switching unit of an emergency response to the aforementioned instructions, A communication system characterized in that the circuit switching unit determines the priority of emergency response based on the content of the notification information received from the notification terminal, and displays the notification information in a list on the command device in the order of priority, using colors corresponding to the priority.

2. The communication system according to claim 1, characterized in that the circuit switching unit receives notification information from the notification terminal using automated voice response processing.

3. The communication system according to claim 1 or 2, characterized in that the circuit switching unit changes the priority based on input from the emergency response terminal and displays the notification information of the changed priority in a list on the command device.

4. The communication system according to claim 1 or 2, characterized in that when the circuit switching unit receives input from the emergency response terminal indicating the start of response to the notification information, it displays the notification information in a list on the command device in a color corresponding to the start of response, and when the emergency response terminal receives input indicating the completion of response to the notification information, it deletes the notification information corresponding to the completion of response from the list display.

5. The communication system according to claim 1 or 2, characterized in that the circuit switching unit displays the notification information in a list on the command device for each priority screen.

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