Funeral arrangement and reception system

Abstract

We provide a funeral arrangement and reception system that allows for consultation and arrangement support for funerals and other related matters without the need for an operator. [Solution] In the funeral arrangement reception system 1, the request confirmation unit extracts request information and funeral request details from natural language conversations with the requester via the requester telephone unit. The request details include the arrangement of a hearse, and the request information and request details are extracted through questions. The request information includes at least the requester's name, telephone number, and relationship to the deceased, and the request details include at least the address or facility name of the transport source, the transport deadline time, and the destination address or mortuary. The hearse transport company list included in the database unit includes the company's address, business hours, and telephone number. When selecting a company, the control unit selects candidates based on whether the business hours match, and then selects a company from the candidates that is estimated to have the earliest arrival time at the transport source based on the company's address and the address or facility name of the transport source.

Claims

1. It is a funeral arrangement and reception system. It consists of a control unit, a request confirmation unit, a request instruction unit, a database unit, a telephone unit for the requester, and a telephone unit for the vendor. The request confirmation unit extracts the requester's information and the details of the funeral request from the natural language conversation with the requester via the call received by the requester's telephone unit, and transmits them to the control unit. The control unit selects a funeral service provider from the client information, the request details, and the information in the database unit, retrieves information about the selected funeral service provider, including its telephone number, from the database unit, and transmits the information about the funeral service provider and the request details to the request details instruction unit. The request instruction unit makes a call to the funeral service provider via the service provider's telephone unit, communicates the request to the funeral service provider through natural language conversation, confirms whether the request can be accepted, and obtains the conditions for the request if it can be accepted. The control unit instructs the request confirmation unit to notify the requester that the funeral service provider can accept the request and to provide the request conditions, and to confirm whether or not to request the funeral service provider. When the requester approves the request, the control unit instructs the request content instruction unit to notify the funeral service provider of the service request and the requester's telephone number. The request confirmation unit and the request instruction unit use a speech recognition unit and a speech synthesis unit in their conversation with the requester or the funeral service provider. The request included arranging a hearse, and when extracting the details of the request, questions were asked that included inquiries about the source and destination of the transport. The database contains a list of funeral transport companies, including their addresses, business hours, and telephone numbers. When selecting a funeral transport company, the control unit uses a list of funeral transport companies. A funeral arrangement and reception system characterized by selecting candidates based on whether their business hours match, and then selecting the funeral hearse transport company from among the candidates that is estimated to have the shortest arrival time at the transport location, based on the company's address and the address or facility name of the transport location.

2. The aforementioned questions include whether or not direct cremation is desired. The aforementioned list of funeral hearse transport companies includes a list of funeral hearse transport companies for those who wish for direct cremation, consisting only of companies that offer direct cremation services. The funeral arrangement reception system according to claim 1, characterized in that when the control unit selects the hearse transport company, if the client requests a direct cremation, it uses a list of hearse transport companies for those who request a direct cremation.

3. The aforementioned request includes the arrangement of a morgue. The aforementioned database section includes a list of morgue operators, including their addresses, business hours, and telephone numbers. The control unit selects a mortuary operator based on the operator's business hours and address. The funeral arrangement reception system according to claim 1 or 2, characterized in that the details of the request to the hearse transport company can be changed according to the information of the selected mortuary provider.

4. The funeral arrangement and reception system according to claim 3, characterized in that the control unit selects a mortuary operator, including whether or not a direct cremation is desired.

5. The funeral arrangement reception system according to claim 1, characterized in that multiple telephone units for service providers are provided for one telephone unit for clients, and each can make a call simultaneously, and the request content instruction unit can communicate with multiple funeral service providers simultaneously.

6. Some of the questions asked to the aforementioned client will be used as provisional information to identify the vendor. The control unit selects the funeral service provider from the provisional information identifying the provider and the information in the database unit. The aforementioned funeral service provider will be notified of the provisional identification information of the provider and asked to confirm whether or not they can tentatively accept the request. The provisional information identifying the contractor includes the fact that the requested service is the arrangement of a hearse, and information about the source of the transport. The funeral arrangement and reception system according to claim 1, characterized in that the aforementioned questions regarding the provisional information identifying the business operator are asked first.

7. The funeral arrangement reception system according to claim 5 or 6, characterized in that, while the call from the client is ongoing, a call is made to the funeral-related business operator, and the client's approval of the business operator's request is carried out while the call from the client is still ongoing.

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