Provisioning device, provisioning method, and provisioning program

Abstract

To provide packaged products in an appropriate manner. [Solution] When a user selects a package product that combines a group of products to address a predetermined problem with counseling to address that problem using that product group, the providing device sets up a contact between the user and the counselor who will provide the counseling for the package product selected by the user. The providing device also acquires product group information indicating the selected product group based on the results of the contact, and plan information indicating a plan to address the predetermined problem using that product group. The providing device then provides the user U with the contents of the plan indicated in the plan information.

Description

Technical Field

[0001] The present invention relates to a providing device, a providing method, and a providing program.

Background Art

[0002] In recent years, with the remarkable spread of the Internet, e-commerce has been actively carried out. For example, Patent Document 1 discloses a technique for proposing a package product consisting of a plurality of products according to the purchase purpose of a user.

Prior Art Documents

Patent Documents

[0003]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0004] However, in the above prior art, the package product is not always provided in an appropriate manner.

[0005] For example, in the above prior art, only a group of products that match the purpose of the user is proposed as a package product, and how to use the group of products proposed as the package product to achieve the purpose of the user is not considered. For this reason, in the prior art, for example, when a user desires to reduce various physical discomfort associated with physiology, premenstrual syndrome, or menopause, etc., only a group of corresponding products is provided, and how to reduce the discomfort using such a group of products is not presented to the user. As a result, in the prior art, there is a risk that the purpose of the user cannot be achieved.

[0006] The present application has been made in view of the above, and an object thereof is to provide a package product in an appropriate manner.

Means for Solving the Problems

[0007] The providing device according to this application, when a user selects a package product that combines a group of products for addressing a predetermined problem with counseling to address that problem using that product group, sets up a contact between the user and the counselor who will provide the counseling for the package product selected by the user. The providing device also acquires product group information indicating the selected product group based on the results of the contact, and plan information indicating a plan to address the predetermined problem using that product group. The providing device then provides the user U with the contents of the plan indicated in the plan information. [Effects of the Invention]

[0008] According to one embodiment, packaged goods can be provided in an appropriate manner. [Brief explanation of the drawing]

[0009] [Figure 1] Figure 1 shows an example of the process flow according to the embodiment. [Figure 2] Figure 2 shows an example of information about packaged products provided on a website. [Figure 3] Figure 3 is a flowchart showing an example of the flow of supplying packaged products. [Figure 4] Figure 4 is a flowchart showing an example of the progress check process. [Figure 5] Figure 5 shows an example of a concept for selecting a product group. [Figure 6] Figure 6 shows an example of an information processing system. [Figure 7] Figure 7 shows an example of the functional configuration of the provided device. [Figure 8] Figure 8 shows an example of information registered in the package product information storage unit. [Figure 9] Figure 9 shows an example of information registered in the sales information storage unit. [Figure 10] Figure 10 shows an example of information registered in the user information storage unit. [Figure 11] Figure 11 shows an example of information registered in the counselor information storage unit. [Figure 12] Figure 12 is a flowchart showing an example of the processing flow performed by the providing device. [Figure 13] Figure 13 shows an example of a hardware configuration. [Modes for carrying out the invention]

[0010] This specification and the accompanying drawings make it clear at least the following:

[0011] When user U selects a package product that combines a product group to address a predetermined problem with counseling to address that problem using that product group, the providing device 100 sets up contact between user U and counselor C who will provide counseling for the package product selected by user U. The providing device 100 also obtains product group information indicating the product group selected by counselor C based on the results of the contact, and plan information indicating a plan to address the predetermined problem using that product group, from counselor C. The providing device 100 then provides user U with the contents of the plan indicated in the plan information.

[0012] According to such a providing device 100, for example, when a user purchases a package product for solving various physical or mental discomforts caused by menopause, by enabling contact between the counselor and the user (for example, through chat, phone call, meeting directly, etc.), it is possible to realize that the counselor appropriately selects a group of products (specifically, at least any one of food and drink products such as various Chinese herbal medicines and supplements, non-woven fabric products including absorbent articles such as napkins and pads, and auxiliary devices such as low-frequency therapeutic devices for reducing PMS and devices for assisting training) for alleviating these discomforts. Especially in the case of food and drink products such as Chinese herbal medicines and supplements, the physical patterns are categorized into multiple categories according to the user's physical characteristics, lifestyle rhythm, and the actual content of the discomfort, and Chinese herbal medicines corresponding to this category are provided. Therefore, the providing device 100 can realize the appropriate selection of Chinese herbal medicines through the conversation between the user and the counselor corresponding to the discomfort to be solved.

[0013] In addition, the providing device 100 provides product group information to the distributor who provides the product group indicated by the product group information to the user. For this reason, the providing device 100 can, for example, cause the selected product group to be delivered to the user based on the result of the contact.

[0014] In addition, the providing device 100 sets a chat room between the counselor and the user. For this reason, the providing device 100 can, for example, realize the selection of the product group and the selection of the plan through the chat between the user who purchases the package product and the counselor.

[0015] In addition, the providing device 100 enables a counselor to appropriately select plan information indicating how to use such a product group to reduce discomfort (for example, the timing and schedule such as when to take herbal medicine during the day, when to use auxiliary equipment, how to use auxiliary equipment and the usage time when training, etc.). For example, the providing device 100 enables a counselor to appropriately select an appropriate usage plan for a product group such as when to take herbal medicine or supplements and when to perform training using auxiliary equipment according to the lifestyle of the user U.

[0016] Then, the providing device 100 provides the product group information created by the counselor to the deliverer D, thereby providing an appropriate product group to the user U and providing the plan indicated by the plan information to the user U in the form of, for example, printed matter or content. Note that the providing device 100 may, for example, notify an administrator who manages the product warehouse of the product group information, cause the products indicated by such product group information to be prepared, and notify only the information of the user who is the delivery destination to the deliverer D. As a result, the providing device 100 can not only provide a product group for simply responding to problems, but also provide the user U with a plan regarding the use of the product group suitable for the user U together with the product group selected according to the user U, so that it is possible to provide a package product for solving various problems such as discomfort in an appropriate manner.

[0017] In addition, the providing device 100 provides content indicating the content of the plan indicated by the plan information to the user terminal of the user U. Further, the providing device 100 provides the plan information to the deliverer D and causes a printed matter printed with the content of the plan indicated by the plan information to be delivered together with the product group. For this reason, the providing device 100 can appropriately assist the user U to use the product group in an appropriate manner and solve the problem.

[0018] Furthermore, the providing device 100 acquires product group information, which includes nonwoven fabric products selected by counselor C to address a predetermined problem, and the quantity of said nonwoven fabric products. Therefore, the providing device 100 can provide the nonwoven fabric products selected by counselor C based on their chat conversation with user U as a packaged product, without any excess or deficiency.

[0019] Furthermore, the providing device 100 acquires information as product group information, indicating support products that provide support when addressing a specific problem using the selected nonwoven fabric product. Therefore, the providing device 100 can show user U how to use the nonwoven fabric product selected by counselor C to address the problem, thereby appropriately assisting in solving the problem.

[0020] Furthermore, the providing device 100 acquires information indicating at least one of either assistive devices or food and beverages as information indicating a support product. Therefore, the providing device 100 can, for example, provide user U with assistive devices such as training equipment or various supplements selected by counselor C to solve a problem, as a product package.

[0021] Furthermore, the providing device 100 acquires information indicating the usage plan for the nonwoven fabric product and the support product as plan information. Therefore, the providing device 100 enables users who have purchased the packaged product to appropriately use the nonwoven fabric product and the support product to address problems.

[0022] Furthermore, the providing device 100 sets up a chat room between user U and counselor C by notifying the information processing device providing the predetermined chat service of the identification information of user U and the identification information of counselor C in the predetermined chat service. As a result, the providing device 100 can set up a chat room with an appropriate counselor C for user U who has purchased a product package, and can provide product packages tailored to the user.

[0023] Furthermore, if it is estimated that there is no specific package product that user U is considering purchasing, the providing device 100 sets up a chat room between user U and an advisor who will advise on selecting a package product. Also, when user U accesses a website that sells package products, the providing device 100 estimates whether or not user U is considering purchasing a specific package product, and if it is estimated that user U is not considering purchasing a specific package product, it sets up a chat room between user U and an advisor.

[0024] For example, when user U accesses a website that sells product packages, if user U does not click on an advertisement for a specific package product, or if user U accesses the website multiple times but does not purchase a product package, or if user U searches for product packages multiple times but does not purchase any of them, or if user U repeatedly views multiple product packages that address a common problem, or if user U engages in any of these behaviors that can be presumed to indicate that user U is hesitant about purchasing a product package, then the device 100 presumes that there is no specific package product that user U is considering purchasing. The device 100 then sets up a chat room between user U and an advisor who advises on selecting a package product, allowing the advisor to provide advice to user U on what problem they want to solve and whether there is a product package that can address that problem.

[0025] Furthermore, the providing device 100 sets up a new chat room to support user U in addressing a predetermined problem using the product group delivered to user U, specifically between user U and counselor C who selected the delivered product group. Therefore, the providing device 100 can provide support after the purchase of the product package. For example, the providing device 100 can appropriately support problem-solving using the product group by confirming how the delivered product group is actually being used, confirming the usage schedule, checking the progress of tasks such as the improvement of various problems and training.

[0026] Furthermore, the providing device 100 acquires the newly selected plan information from counselor C based on the chat in the new chat room as updated plan information and provides the updated plan information to user U. Therefore, when a plan is updated through support, the providing device 100 can present the contents of the updated plan to the user and appropriately support problem solving using the product group.

[0027] Furthermore, the providing device 100 presents package products to a user U who accesses a website selling package products, based on information about the user U. For example, the providing device 100 prioritizes presenting package products that match the user's demographic and psychographic attributes, such as age and gender, as well as problems such as various ailments addressed by package products the user has purchased in the past. In this way, the providing device 100 can present appropriate package products to the user.

[0028] Furthermore, the providing device 100 presents package products selected based on the degree of match between information about user U and information about counselor C, who selects product groups for each package product. For example, the providing device 100 presents package products selected based on the degree of match based on the chat history between user U and counselor C. Therefore, the providing device 100 can present package products in which counselor C, who is a good match for user U, selects the product groups and plans.

[0029] Furthermore, the providing device 100 sets up a chat room between user U and a counselor C selected based on predetermined rules from among multiple counselors C who provide counseling for the package product chosen by user U. For example, if there are multiple counselors who provide counseling for the package product, the providing device 100 can select a counselor who is a good match for user U and have them select the product group and plan.

[0030] The following describes in detail, with reference to the drawings, an example of an embodiment for implementing a provisioning device, a provisioning method, a program product related to the provisioning program, and a storage medium for storing the provisioning program. Note that the information processing device, information processing method, and information processing program are not limited by this embodiment. Furthermore, the same parts are denoted by the same reference numerals in the following embodiments, and redundant descriptions are omitted.

[0031] [Embodiment] [1. Overall view of the process according to the embodiment] First, let's describe the overall picture of the processing according to this embodiment. As a premise for the information processing according to this embodiment, for example, a package product consisting of multiple products is being sold. In this case, a package product consisting of a group of products selected by the user according to their own purpose is provided.

[0032] On the other hand, many women, in particular, complain of physical ailments such as urinary incontinence, insomnia, and skin problems depending on their life stage, such as menstruation, trying to conceive, pregnancy, childcare, and menopause, and there is a demand for services tailored to women themselves. Therefore, package products are offered that combine various product groups, such as food and beverages like herbal medicines and supplements, nonwoven fabric products including absorbent items like napkins and pads, and assistive devices such as low-frequency therapy devices to alleviate PMS and equipment to support exercise.

[0033] However, simply providing packaged products is not sufficient. For example, the appropriate combination of food, beverages, assistive devices, and non-woven fabric products, as well as their respective usage methods, will differ depending on the nature and severity of the user's ailments. Therefore, it is necessary to show users how to alleviate their ailments using these product groups. Furthermore, it is necessary to optimize the timing of assistive device use based on the user's lifestyle, such as their work schedule, and to update the plan based on whether or not their ailments have improved as the care progresses.

[0034] Therefore, the information processing according to this embodiment provides a means of communication between packaged products and the corresponding counselor. Through this communication, the system selects food and beverages, assistive devices, and nonwoven fabric products according to the user, and optimizes the quantities of these product groups. It also selects a plan on how to solve problems using these product groups, such as a schedule and timing for taking medication, how to use training, how to use assistive devices and their timing, and presents this plan to the user.

[0035] Here, Figure 1 is a diagram showing an example of the processing flow according to the embodiment. For example, the providing device 100 that performs the processing according to the embodiment presents information on a package product that combines a group of products for addressing a predetermined problem and counseling to address the predetermined problem using the group of products to the user terminal UT used by user U (step S1). If there are multiple package products, the providing device 100 may calculate a matching score between the package product and the user according to the user's attributes, etc., and present the package products in an order according to the matching score. In such a matching logic, the matching score may be calculated according to the user's purchase history, the purchase history and evaluation history of other users with similar attributes to the user, whether the package product addresses the ailment the user has, the compatibility based on the chat history between the user or users with similar attributes to the user (hereinafter sometimes referred to as "similar users") and the counselor corresponding to the package product, and evaluations of the counselor by the user or similar users.

[0036] Then, when user U selects (purchases) a package product from the information of the package products presented (step S2), the providing device 100 selects a counselor C for the package product selected by user U (step S3). For example, the providing device 100 selects a counselor (e.g., C2) from among the counselors C1 to C3 corresponding to each of the multiple package products P1 to P3 that is pre-associated with the package product selected by the user. Here, a counselor associated with a package product is, for example, a counselor who is qualified to provide various advice regarding the physical and mental ailments of the user that the package product aims to alleviate. To give a more specific example, if user U selects a package product to alleviate urinary incontinence caused by menopause, the providing device 100 selects a counselor who is qualified to deal with urinary incontinence caused by menopause. The providing device 100 then identifies the terminal CT2 that counselor C2 will use. In this case, the providing device 100 may provide user U's information in advance for the selection of the product group and plan described later.

[0037] Then, the providing device 100 sets up a chat room on the chat server 200 between the user U and counselor C2 who will provide counseling for the package product selected by the user U (step S4). For example, the providing device 100 sends the chat ID of user U and the chat ID of counselor C2 to the chat server 200 (for example, via an API) to enable chat between user U and counselor C2. If user U or counselor C2 does not have a chat ID for the predetermined chat service, the providing device 100 may suggest to user U or counselor C2 that they set up a chat ID (for example, by installing a chat application or registering as a user), and obtain the chat ID set by user U or counselor C2.

[0038] Furthermore, counselor C2 selects a product group and a plan to address the specified problem using that product group, based on the chat in the chat room (step S5). For example, counselor C2 inquires via chat about the nature of the ailment the user is trying to resolve (e.g., the type and severity of the ailment, such as urinary incontinence or insomnia, and the user's physical type in traditional Chinese medicine), and selects a plan including the type of product, the quantity of product, how to use it, and the schedule, based on the results of the inquiry.

[0039] The providing device 100 obtains from counselor C2, as a chat result, product group information indicating the product group selected by counselor C2, and plan information indicating a plan to address a predetermined problem using the product group (step S6).

[0040] The providing device 100 then provides the product group information and plan information to the delivery person D who delivers the product group indicated by the product group information to the user U (step S7). For example, the providing device 100 transmits the product group information and plan information to the delivery terminal 300 used by the delivery person D.

[0041] Delivery person D picks up the product group according to the product group information. Delivery person D also prints the plan indicated by the plan information (step S8). Delivery person D then delivers the product group and the printed plan to user U (step S9), and user U receives the delivered product group and printed plan (step S10). As a result, user U can use the product group selected by counselor C2 and take action to address the problem according to the plan selected by counselor C2. The plan selected by counselor C2 may also be provided to user U as electronic data from the provisioning device 100 or the chat server 200. This embodiment describes an example where delivery person D has a product warehouse and is a delivery company that delivers directly from such warehouse, but the embodiment is not limited to this. For example, the term "delivery company" is a concept that includes the person who provides the product group to the delivery company, that is, the shipper of the product group. In such cases, the sender packages the product group indicated in the product group information and delivers the product group to the user by providing the package to the delivery company.

[0042] Next, Figure 2 shows an example of information on package products provided on a website. Figure 2 illustrates content showing information on package products presented to the user terminal UT in step S1. In the example shown in Figure 2, a package product called "30-Day Sleep Improvement" is presented to improve sleep quality in 30 days. In addition, as variations of the package product, package products with different usage plans are presented. Figure 2 shows a plan to address one problem in 7 days and a plan to address multiple problems in 7 days. Thus, on a website, information on the most popular package product may be presented preferentially (for example, placed at the top of the screen or displayed with a larger display area than other package products). Furthermore, on a website, in addition to information on a main package product, information on other related package products (for example, other package products to resolve the same ailment or other package products with similar product sets) may be displayed side by side. These other related package products may be selected not only based on information about the package product but also based on information about the user. For example, other package products may be selected based on the user's search history, user attributes, purchase history of similar users, chat history, purchase rate when advice was given, etc., and may be sorted in order based on this information.

[0043] Next, using Figure 3, we will explain an example of the flow of providing information about package products to users regarding the selection of package products. Figure 3 is a flowchart illustrating an example of the flow of providing package products. As illustrated in Figure 3, the providing device 100 sets up a chat room with either a counselor or an advisor depending on whether user U has purchased a package product or not. Here, the counselor selects the product group and plan corresponding to the package product. In response, the advisor advises user U on which package product to choose. The advisor may be a counselor who corresponds to any of the package products.

[0044] For example, if user U purchases a package product (step S101, Yes), the service provider 100 selects a dedicated counselor corresponding to the package product (step S102) and sets up a chat room between the dedicated counselor and user U (step S103).

[0045] In the chat room, counseling is provided by a dedicated counselor (Step S104). During the counseling session, the dedicated counselor selects a product group that is appropriately personalized for user U, along with a plan to address the specific problem using that product group. For example, the counselor selects a plan via chat that includes the type of product (such as nonwoven fabric products like sanitary napkins or incontinence pads, various herbal medicines and supplements), the quantity of the product, how to use it, and a schedule.

[0046] Next, the providing device 100 obtains information on the selected product group (package information) and plan information from the counselor (step S105). The providing device 100 also provides the product group information and plan information to the delivery person D who will deliver the product group indicated by the product group information to the user U. For example, the providing device 100 transmits the product group information and plan information to the delivery terminal 300 used by the delivery person D.

[0047] Delivery person D picks up the product group according to the product group information. Delivery person D also prints the plan indicated by the plan information. Then, delivery person D delivers the product group and the printed plan to user U (step S106). This completes the series of processes.

[0048] On the other hand, if user U has not purchased a package product (step S101, No), it is presumed that user U is interested in the package product but is unable to make a selection. Therefore, the providing device 100 selects an advisor to provide advice on selecting a package product so that user U can select and purchase a package product, and sets up a chat room between the advisor and user U (step S107). Here, the advisor may be different from or the same as the counselor. For example, the providing device 100 selects an advisor who is presumed to be able to select and purchase an appropriate package product for user U based on user attributes, purchase history of similar users, chat history, purchase rate when advice was given, etc.

[0049] In the chat room, counseling is conducted by an advisor (Step S108). During the counseling, the advisor may suggest package products based on the nature of the ailments that user U is experiencing, the ailments they are trying to resolve, user U's lifestyle, etc., and may also advise user U on which package product to choose. If there is a suitable package product for user U (Step S109, Yes), the advisor proposes that package product to user U (Step S111) and returns the process to Step S101. On the other hand, if there is no suitable product (Step S109, No), the advisor provides regular follow-up to user U, such as informing them about new products (Step S110), and returns the process to Step S101.

[0050] Furthermore, in the process of step S101 described above, the providing device 100 may branch the process to set up a chat room between user U and an advisor if user U is considering a purchase. For example, if the providing device 100 estimates that there is no specific package product that user U is considering purchasing, it sets up a chat room between user U and an advisor who advises on selecting a package product. Also, when user U accesses a website that sells package products, the providing device 100 estimates whether user U is considering purchasing a specific package product, and if it is estimated that user U is not considering purchasing a specific package product, it sets up a chat room between user U and an advisor.

[0051] For example, when user U accesses a website selling product packages, if user U does not click on an advertisement for a specific package product, or if user U accesses the website multiple times but does not purchase a product package, or if user U searches for product packages multiple times but does not purchase any of them, or if user U repeatedly views multiple product packages addressing a common problem, the device 100 will estimate that there is no specific package product that user U is considering purchasing. The device 100 then sets up a chat room between user U and an advisor who advises on selecting a package product. This allows the advisor to advise user U on what problem they want to solve and whether there is a product package that can address that problem.

[0052] Figure 4 is a flowchart illustrating an example of the progress confirmation process. As shown in Figure 4, after user U purchases a package product, the providing device 100 sets up a chat room between user U and a dedicated counselor to support a plan for addressing a predetermined problem using the product group delivered to user U. In the chat room, for example, the dedicated counselor explains the plan, including how to use the product group and the usage schedule (step S201). The dedicated counselor also inquires about user U's health status, such as the progress of improvement in various ailments, and lifestyle habits such as training (step S202).

[0053] The dedicated counselor repeatedly chats until an answer is received to the inquiry (Step S203, No), and once an answer is received (Step S203, Yes), a new plan is selected based on the answer and becomes the updated plan (Step S204). The providing device 100 obtains the updated plan and provides it to user U, presenting its contents (coaching) (Step S205).

[0054] Furthermore, at the appropriate time (Step S206, No → Step S206, Yes), the dedicated counselor will inquire about the progress (implementation) of the plan provided (Step S207). The dedicated counselor will repeatedly chat until a response is received (Step S208, No), and once a response is received (Step S208, Yes), the process will return to Step S204. This allows the counselor to inquire about progress at predetermined times, adjust the plan, create updated plans, and continue to support problem solving. Therefore, it becomes possible to appropriately support problem solving using the product suite.

[0055] Next, using Figure 5, we will explain an example of the process by which a counselor selects product groups and plans. Figure 5 is a diagram illustrating an example of the concept of selecting product groups. Note that, following the process shown in Figure 5, the service provider 100 may perform functions similar to those of a counselor using a rule-based system or AI. When a counselor selects product groups and plans, as shown in step 1 of Figure 5, the first step is to select the problem to be solved. In the example shown in Figure 5, urinary incontinence, sleep, and hot flashes are given as examples of problems to be solved, but the embodiment is not limited to these. For example, any problem to be solved can be adopted, such as dieting, muscle training, beauty, fertility treatment, total care to enrich one's life, end-of-life planning, obtaining qualifications, menstrual cycle management, how to spend time with pets (training methods, etc.), disease prevention, immune system strengthening, etc.

[0056] Once a problem is defined, as shown in Figure 5, Step 2, the counselor conducts an interview to identify the symptoms (mild, moderate, severe) and causes (pelvis, inflammation, etc.) of the problem. The contents of the package product (product group, quantity of products, etc.) are then determined based on the combination of the identified problem and cause. The counselor then interviews the user about their health status and lifestyle to select a plan for using the package product, according to its contents. For example, the counselor determines the timing of taking absorbent materials, herbal medicines, and supplements, as well as the timing of using various assistive devices.

[0057] [2. Configuration of the Information Processing Device] Next, the service provider 100 according to the embodiment will be described using Figures 6 to 11. First, Figure 6 is a diagram showing an example of an information processing system. The information processing system including the service provider 100 of the embodiment is configured so that the service provider 100, the chat server 200, the delivery terminal 300, and the user's terminal device T can communicate with each other via a network N.

[0058] Next, Figure 7 shows an example of the functional configuration of the supplying device. As shown in Figure 7, the supplying device 100 has a communication unit 110, a storage unit 120, and a control unit 130.

[0059] (Regarding Communications Unit 110) The communication unit 110 is implemented, for example, by a NIC (Network Interface Card). The communication unit 110 is connected to the network N by wire or wireless connection and transmits and receives information between it and, for example, the chat server 200, the delivery terminal 300, and the terminal device T.

[0060] (Regarding memory unit 120) The memory unit 120 is implemented by, for example, semiconductor memory elements such as RAM and flash memory, or storage devices such as hard disks and optical discs. The memory unit 120 includes a package product information storage unit 121, a sales information storage unit 122, a user information storage unit 123, and a counselor information storage unit 124.

[0061] (Regarding the package product information storage unit 121) The package product information storage unit 121 stores information about package products. Figure 8 shows an example of the information registered in the package product information storage unit. In the example shown in Figure 8, the items include "Package ID," "Content Data," "Corresponding Symptoms," "Package Information," and "Counselor ID."

[0062] "Package ID" indicates identification information that identifies the package product. "Content Data" indicates the actual data used to present the package product on the web. "Targeted Symptoms" indicates the symptoms that can be treated using the package product. For example, target symptoms include urinary incontinence, sleep problems, and hot flashes. "Package Information" indicates the actual data of the package product identified by the "Package ID". "Counselor ID" indicates identification information that identifies the counselor.

[0063] (Regarding the sales information storage unit 122) The sales information storage unit 122 stores sales-related information. Figure 9 shows an example of the information registered in the sales information storage unit. In the example shown in Figure 9, the items include "Package ID," "User ID," "Purchase Date and Time," "Delivery Information," "Package Contents," and "Usage Plan."

[0064] "Package ID" indicates identification information that identifies the package product. "User ID" indicates identification information that identifies the user. "Purchase Date and Time" indicates the date and time when the user with the "User ID" purchased the package product. "Delivery Information" indicates the delivery status (completed / incomplete) for the user with the "User ID" who purchased the package product. "Package Contents" indicates the group of products that make up the package product identified by the "Package ID". "Usage Plan" indicates the plan selected for the user with the "User ID".

[0065] (Regarding the user information storage unit 123) The user information storage unit 123 stores information about the user. Figure 10 shows an example of the information registered in the user information storage unit. In the example shown in Figure 10, the items include "User ID," "User Information," "Purchase History," and "Chat Account."

[0066] "User ID" indicates identification information that identifies a user. "User Information" indicates actual data about the user identified by "User ID". "User Information" may include, for example, the user's age and gender. "Purchase History" indicates the purchase history of the package product by the user identified by "User ID". "Chat Account" indicates the account used by the user identified by "User ID" when using a chat room set up on the chat server. In addition, the user information storage unit 123 may also register various histories related to the use of the package product as usage history, such as the user's execution status of the usage plan, changes in physical condition after use, and evaluations of the package product, usage plan, and counselor.

[0067] (Regarding counselor information memory unit 124) The counselor information storage unit 124 stores information about the counselor. Figure 11 shows an example of the information registered in the counselor information storage unit. In the example shown in Figure 11, the items include "Counselor ID," "Counselor Information," and "Chat Account."

[0068] "Counselor ID" indicates identification information that identifies a counselor. "Counselor Information" indicates actual data about the counselor identified by "Counselor ID". "Counselor Information" includes, for example, package products etc. that the counselor is in charge of. "Chat Account" indicates the account used by the counselor identified by "Counselor ID" when using the chat room set up on the chat server.

[0069] (Regarding the control unit 130) Returning to Figure 7, the control unit 130 is implemented by a CPU (Central Processing Unit) or MPU (Micro Processing Unit), etc., which executes various programs stored in the memory device inside the supply device 100 using RAM as the working area. The control unit 130 is also implemented by an integrated circuit such as an ASIC (Application Specific Integrated Circuit) or FPGA (Field Programmable Gate Array).

[0070] As shown in Figure 7, the control unit 130 includes a presentation unit 131, a sales control unit 132, a selection unit 133, a setting unit 134, an acquisition unit 135, and a provision unit 136, and realizes or executes the information processing functions and operations described below. Note that the internal configuration of the control unit 130 is not limited to the configuration shown in Figure 7, and other configurations are also possible as long as they perform the information processing described later. Also, the connection relationships of the various processing units in the control unit 130 are not limited to the connection relationships shown in Figure 7, and other connection relationships are also possible.

[0071] (Regarding the presentation section 131) The presentation unit 131 presents package products to users who access a website selling package products, based on information about the user. Here, a package product is a combination of a product group to address a predetermined problem and counseling to address that predetermined problem using that product group. For example, the presentation unit 131 uses the user ID of a user who accesses the package product sales site to refer to the user information storage unit 123 and preferentially presents package products to the user's terminal device T that match the user's demographic attributes such as age and gender, psychographic attributes, and symptoms addressed by package products the user has previously purchased.

[0072] Furthermore, the presentation unit 131 may present package products selected based on the degree of match between information about the user and information about the counselor who selects the product group for each package product. For example, the presentation unit 131 may present package products selected based on the degree of match based on the chat history between the user and the counselor. This allows, for example, the user to be presented with package products in which a counselor who is a good match for the user selects the product group and plan.

[0073] (Regarding the sales control unit 132) The sales control unit 132 performs the sales process for a package product when the user selects one of the presented package products and instructs the user to purchase it. The sales control unit 132 also stores sales-related information in the sales information storage unit 122. The sales control unit 132 may perform the sales process by executing various known electronic commerce settlement processes.

[0074] (Regarding selection section 133) The selection unit 133 selects a dedicated counselor corresponding to the package product purchased by the user. For example, if the user selects a package product, the selection unit 133 identifies the counselor ID of the counselor associated with that package product. If multiple counselor IDs are associated with the user, the selection unit 133 may select one of the counselor IDs using various selection logics. For example, the selection unit 133 may select a counselor from a package product previously purchased by user U, or a counselor similar to that counselor (for example, a counselor with similar evaluation content, a counselor highly rated by users similar to user U, or a counselor estimated to be a good match for user U based on chat history, etc.).

[0075] (Regarding setting section 134) When a user selects a package product that combines a group of products to address a specific problem with counseling to address that problem using that product group, the configuration unit 134 sets up a contact between the user and the counselor who will provide the counseling for the package product selected by the user. For example, when a user selects one of the package products presented by the presentation unit 131, the configuration unit 134 sets up a chat room on the chat server 200 between the user and the dedicated counselor for that package product.

[0076] Specifically, the configuration unit 134 sets up a chat room between a user and a counselor by notifying the information processing device providing the predetermined chat service of the user's identification information and the counselor's identification information. For example, the configuration unit 134 sends the user's user ID and chat account, and the counselor ID and chat account of the dedicated counselor for the package product to the chat server 200, for example via an API, to set up a chat room between the user and the counselor.

[0077] The settings unit 134 sets up a chat room with either a counselor or an advisor, depending on whether user U has purchased a package product. In this chat room, the counselor selects the product group and plan corresponding to the package product. The advisor then advises user U on which package product to choose. The advisor may be a counselor who specializes in any of the package products.

[0078] Furthermore, the configuration unit 134 may set up a chat room between the user and an advisor when the user is considering a purchase. For example, if the configuration unit 134 estimates that there is no specific package product that the user is considering purchasing, it sets up a chat room between the user U and an advisor who advises on selecting a package product.

[0079] Furthermore, when a user accesses a website selling packaged products, the configuration unit 134 estimates whether the user is considering purchasing a specific packaged product. If it is estimated that the user is not considering purchasing a specific packaged product, it sets up a chat room between the advisor and the user.

[0080] For example, when user U accesses a website that sells product packages, if user U does not click on an advertisement for a specific package product, or if user U accesses the website multiple times but does not purchase a product package, or if user U searches for product packages multiple times but does not purchase any of them, or if user U repeatedly views multiple product packages that address a common problem, the configuration unit 134 will assume that there is no specific package product that user U is considering purchasing. The configuration unit 134 will then set up a chat room between user U and an advisor who advises on selecting a package product, allowing the advisor to advise user U on what problem they want to solve and whether there is a product package that can address that problem.

[0081] Furthermore, the configuration unit 134 sets up a new chat room to support the user in addressing a predetermined problem using the product group delivered to the user, specifically a chat room between the user and the counselor who selected the delivered product group. For example, when the product group of a package purchased by the user is delivered to the user through the processing of the delivery unit 136 described later, the configuration unit 134 sets up a chat room to support problem solving using the delivered product group. This allows for confirmation of how to use the delivered product group, confirmation of the usage schedule, confirmation of progress on tasks such as the improvement of various problems and training, and support for problem solving using the product group.

[0082] Furthermore, the settings unit 134 may set up a chat room between the user and a counselor selected based on predetermined rules from among multiple counselors who provide counseling for the package product chosen by the user. For example, if there are multiple counselors who provide counseling for a package product, a chat room may be set up between the user and a counselor with whom the user is a good match.

[0083] (Regarding acquisition section 135) The acquisition unit 135 acquires from the counselor product group information, which indicates the product group selected by the counselor based on the chat in the chat room, and plan information, which indicates a plan to address a predetermined problem using the product group. For example, the counselor stores the product group and plan of the package product selected by the counselor based on the chat in the chat room in the sales information storage unit 122. The acquisition unit 135 then acquires the product group and plan of the package product selected by the counselor from the sales information storage unit 122.

[0084] For example, the acquisition unit 135 acquires product group information that includes nonwoven fabric products selected by the counselor from among the nonwoven fabric products to address a predetermined problem, and the quantity of said nonwoven fabric products.

[0085] Furthermore, the acquisition unit 135 acquires information as product group information, indicating support products that provide support when addressing a predetermined problem using the selected nonwoven fabric product. Specifically, the acquisition unit 135 acquires information indicating at least one of either auxiliary equipment or food and beverages as information indicating support products. In addition, the acquisition unit 135 acquires information as plan information, indicating the usage plan for the nonwoven fabric product and the support product.

[0086] (Regarding Section 136) The provisioning unit 136 provides product group information to the delivery person who delivers the product group indicated by the product group information to the user, and also provides the user with the contents of the plan indicated by the plan information. For example, the provisioning unit 136 provides the user's terminal with content indicating the contents of the plan indicated by the plan information. Alternatively, the provisioning unit 136 provides the plan information to the delivery person and has them deliver a printed document containing the contents of the plan indicated by the plan information along with the product group.

[0087] Specifically, the provisioning unit 136 provides plan information. For example, the provisioning device 100 transmits product group information and plan information to the delivery terminal 300 used by the delivery person D. The provisioning device 100 may also transmit the plan information to the user's user terminal.

[0088] The delivery person picks up the product group according to the product group information. The delivery person also prints the plan indicated by the plan information. The delivery person then delivers the product group and the printed plan to the user. If the delivery person is a delivery company that only handles delivery, the provision unit 136 may notify the person who picks up the products (for example, the shipper) of the product group information and notify the delivery company of the user's address, etc., to be the delivery destination. In such a case, the shipper can deliver the product group to the user by picking up the products and providing them to the delivery company.

[0089] Furthermore, if the configuration unit 134 sets up a new chat room to support the user in addressing a specific problem using the product group delivered to the user, the acquisition unit 135 acquires the newly selected plan information from the counselor based on the chat in the new chat room as updated plan information. In that case, the provision unit 136 provides the updated plan information to the user.

[0090] [3. Processing Procedure] Next, the information processing procedure according to the embodiment will be explained using Figure 12. Figure 12 is a flowchart showing an example of the processing flow performed by the providing device.

[0091] First, if a user accesses a website that sells product packages (Step S301, No → Yes), the presentation unit 131 selects products based on information about the user (Step S302). For example, the presentation unit 131 uses the user ID of the user who accessed the package sales site to refer to the user information storage unit 123 and lists package products that match the user's demographic attributes such as age and gender, psychographic attributes, and symptoms corresponding to package products the user has purchased in the past. Then, the presentation unit 131 presents the listed package products to the user's terminal device T (Step S303).

[0092] If the user purchases any of the package products offered (Step S304, Yes), the settings unit 134 sets up a chat room between the user and the counselor who will provide counseling for that package product (Step S305).

[0093] In the chat room, counseling is provided by a dedicated counselor. During the counseling session, the dedicated counselor selects a product group and a plan to address a specific problem using that product group, which are appropriately personalized for user U. The counselor stores the product group and plan of the packaged products selected based on the chat in the chat room, for example, in the sales information storage unit 122.

[0094] Next, the acquisition unit 135 acquires from the counselor product group information, which indicates the product group selected by the counselor based on the chat in the chat room, and plan information, which indicates a plan to address a predetermined problem using that product group (step S306). For example, the acquisition unit 135 acquires product group information and plan information for packaged products from the sales information storage unit 122.

[0095] Subsequently, the delivery unit 136 provides the product group information, plan information, and user information to the delivery person who will deliver the product group indicated by the product group information to the user (step S307). This completes the series of processes.

[0096] On the other hand, if the user does not purchase any of the package products offered (Step S304, No), but it is presumed that the user is considering purchasing one (Step S308, Yes), the configuration unit 134 selects a counselor (advisor) who will advise the user on selecting a package product based on the user information (Step S309). The configuration unit 134 also sets up a chat room between the counselor and the user (Step S310) and returns to Step S301.

[0097] Furthermore, if the user does not purchase any of the presented package products (step S304, No), and the setting unit 134 estimates that the likelihood of the user making a purchase is low (step S308, No), the process returns to step S301.

[0098] [4. Variations] The contents of the packaged products, the method of selecting the product group, and the processing performed by the providing device 100 described above are merely examples and are not limited to those described above. Below, an example of a variation of the processing described above will be explained, but these explanations are within the scope of the variations of the embodiment described above, and the embodiment is not limited to this.

[0099] [4-1. Examples of packaged products] The contents of the packaged product can be anything. For example, the packaged product may be for women who suffer from urinary incontinence due to age-related changes, or different packaged products may be offered depending on the cause of urinary incontinence, such as weight, cough, or sneezing. In other words, the dispensing device 100 may consist of multiple packaged products that address the same ailment, and different packaged products may be offered depending on the cause or combination of causes of that ailment.

[0100] Furthermore, the product range and plan information included in the package product may be selected to suit the user's actions to alleviate their discomfort. For example, if the package product addresses urinary incontinence, the product range and plan may be designed to have user U perform actions such as tightening (strengthening pelvic floor muscle function) and releasing (reducing abdominal pressure). For example, the counselor may select training equipment for tightening, herbal medicine, food, supplements to support tightening and / or release, and pads to address urinary incontinence.

[0101] Here, the selection of product groups and plans for a package product can be arbitrarily determined. For example, a package product may have a standard plan with pre-selected basic products and plans. The counselor may select additional products from this basic plan, add optional products, or even select products from scratch. Furthermore, the counselor may add plans that are more appropriate for the user based on the basic plan (for example, the use of additional products or additional training).

[0102] [4-2. Regarding the selection of the plan] Counselors may create plans based on their own policies or select plans based on basic guidelines. Ideally, counselors should select plans that are manageable for the client, that include assessments to ensure effectiveness, and that provide appropriate emotional support, based on the results of their chats with the client.

[0103] [4-3. About Chat] In the example described above, the providing device 100 set up a chat room between the counselor and the user, but the embodiment is not limited to this. For example, the providing device 100 may notify the counselor of the user's mobile phone number, etc., and have the counselor call the user. The providing device 100 may also provide content that allows the counselor and the user to share their schedules, and on such content, the counselor and the user may coordinate schedules for meeting in person for consultation. In addition, the counselor may chat with user U on any topic, but it is desirable to limit chats to the selection of products and plans, suggestions and support based on expert knowledge, various guidance, and sales talks for purchasing package products. For example, the chat server 200 may analyze the chat content between user U and the counselor, and if a conversation that does not fall under the prescribed rules regarding the sale of package products (e.g., personal chat) is detected, a warning may be displayed on the chat screen.

[0104] Here, the content of the chat between the counselor and user U should ideally include, for example, advice on resolving discomfort, exercise, lifestyle, and conversations to search for the root cause. In addition, the counselor will use the chat, which will be conducted regularly after the purchase, to check the degree of improvement in discomfort and the progress of the plan, and will make adjustments to the plan based on a phased assessment and the creation of reports.

[0105] Here, the counselor may suggest repeat purchases of the package product based on the content of the chats that take place regularly after the initial purchase. For example, if the client's symptoms persist, a new cause for the symptoms is identified, or the progress of the plan is unsatisfactory, the counselor may suggest repeating the same or a similar product. The counselor may also conduct satisfaction surveys via chat. The results of such satisfaction surveys will serve as the user's evaluation of the counselor and the package product, and will be used when suggesting package products to the user and selecting a counselor.

[0106] [4-4. Regarding community proposals] If no suitable package product exists for user U, the service provider 100 may guide the user to a designated community. Such a community may be tailored to the type of ailment the user wishes to resolve, or to the user's attributes. When a new package product corresponding to such a community is added, it becomes possible to propose the package product to users belonging to that community. Furthermore, by facilitating chats between users of such communities and counselors or advisors corresponding to the ailments associated with those communities, the needs of each user can be collected, and new package products can be efficiently set up.

[0107] [4-5. Regarding the addition of tests] The service provider 100 may suggest to the user U that they take a test to collect information about the user's physical and mental characteristics (particularly those related to the ailment they wish to resolve) when purchasing a package product or before purchasing one. For example, the service provider 100 may inquire about the ailment U wishes to resolve via chat or various web content, and provide the user with the acquired information about the ailment and corresponding test content. For example, the service provider 100 may ask the user to input their physical and mental characteristics, the type and severity of their ailment, etc., into the test content, and collect such information. Based on the collected information, the service provider 100 may estimate the type, severity, and cause of the user's ailment, and may suggest a corresponding package product or set up a chat between the package product and the corresponding counselor. The test content may be in the form of a medical interview or an AI-powered chat. The test results may be provided to the counselor when the user purchases a package product and used to customize the package product.

[0108] [4-6. Selection Logic] The optimization of product sets and plans in packaged products may be performed on a per-user basis, or on a segment basis according to user attributes. For example, the service provider 100 classifies users into multiple segments based on user attributes, purchase history, chat content, and attributes of highly-rated counselors. Counselors may then optimize product sets and plans in packaged products according to the user segment. Alternatively, the service provider 100 may select basic product sets and plans in packaged products according to the user segment, present the contents of these basic product sets and plans to the counselor, and the counselor may make fine adjustments according to the user.

[0109] [4-7. Regarding proposals using AI] The processing performed by counselors and advisors in the above description may be implemented by the providing device 100 using rule-based or AI-based processing. For example, the providing device 100 may use LLM technology such as GPT to implement information processing as a counselor or advisor by prompting the device to select a product group optimized for the user, select a plan, and generate advice based on user information, package products, candidate product groups to be selected, and the basic policy of the plan.

[0110] [4-8. Regarding the proposed logic] When proposing package products to a user, the providing device 100 may select the package products to propose using any proposal logic. For example, the providing device 100 may prioritize proposing package products that address ailments corresponding to the user's attributes, such as age, or it may prioritize proposing package products purchased by similar users. The providing device 100 may also propose package products associated with counselors highly rated by the user, or it may prioritize proposing package products associated with counselors highly rated by similar users. Furthermore, the providing device 100 calculates a matching score between the user and the counselor from the chat history between the user and the counselor, and uses a model trained to output a matching score when the user's attributes and the counselor's attributes are input to calculate a score indicating the compatibility between the user and the counselor. The providing device 100 may then prioritize proposing package products with higher scores.

[0111] [5. Other] Of the processes described above as being performed automatically, all or part of them may be performed manually. Furthermore, all or part of the processes described as being performed manually may be performed automatically using known methods. In addition, the processing procedures, specific names, and various data and parameters shown in the above documents and drawings may be changed at will unless otherwise specified. For example, the various information shown in each drawing is not limited to the information illustrated.

[0112] Furthermore, each component of the illustrated device is a functional concept and does not necessarily have to be physically configured as shown. In other words, the specific forms of distribution and integration of each device are not limited to those shown. Moreover, each component may be configured by functionally or physically distributing and integrating all or part of it in any unit, depending on various loads and usage conditions. In addition, the processes described above may be combined and executed as appropriate, within a non-contradictory range.

[0113] [6. Hardware Configuration] Furthermore, the providing device 100 according to the above-described embodiment is realized by a computer 1000 having a configuration such as that shown in Figure 13. Figure 13 is a diagram showing an example of a hardware configuration. The computer 1000 is connected to an output device 1010 and an input device 1020, and an arithmetic unit 1030, a cache 1040, a memory 1050, an output interface 1060, an input interface 1070, and a network interface 1080 are connected by a bus 1090.

[0114] The arithmetic unit 1030 operates based on programs stored in the cache 1040 and memory 1050, as well as programs read from the input device 1020, and executes various processes. The cache 1040 is a cache that temporarily stores data used by the arithmetic unit 1030 for various calculations, such as RAM. The memory 1050 is a storage device in which data used by the arithmetic unit 1030 for various calculations and various databases are registered, and is implemented as ROM (Read Only Memory), HDD (Hard Disk Drive), flash memory, etc.

[0115] The output IF1060 is an interface for transmitting information to be output to output devices 1010 that output various types of information, such as monitors and printers. This interface may be implemented using connectors of standards such as USB (Universal Serial Bus), DVI (Digital Visual Interface), or HDMI (High Definition Multimedia Interface). On the other hand, the input IF1070 is an interface for receiving information from various input devices 1020, such as mice, keyboards, and scanners. This interface may be implemented using USB, for example.

[0116] For example, the input device 1020 may be implemented by a device that reads information from optical recording media such as CDs (Compact Discs), DVDs (Digital Versatile Discs), PDs (Phase Change Rewritable Disks), magneto-optical recording media such as MOs (Magneto-Optical disks), tape media, magnetic recording media, or semiconductor memory. Alternatively, the input device 1020 may be implemented by an external storage medium such as a USB memory stick.

[0117] The network IF1080 has the function of receiving data from other devices via network N and sending it to the arithmetic unit 1030, and also transmitting data generated by the arithmetic unit 1030 to other devices via network N.

[0118] Here, the arithmetic unit 1030 controls the output device 1010 and the input device 1020 via the output IF 1060 and the input IF 1070. For example, the arithmetic unit 1030 loads a program from the input device 1020 or memory 1050 onto the cache 1040 and executes the loaded program. For example, if the computer 1000 functions as an information processing device 200, the arithmetic unit 1030 of the computer 1000 will realize the functions of the control unit 230 by executing the program loaded onto the cache 1040.

[0119] Although embodiments of the present application have been described in detail above with reference to several drawings, these are illustrative examples, and the present invention can be implemented in various other forms with modifications and improvements based on the knowledge of those skilled in the art, starting with the embodiments described in the disclosure section of the invention.

[0120] (Note 1) When a user selects a package product that combines a product group for addressing a specific problem with counseling using that product group to address the specific problem, a setting unit is provided to configure contact between the user and the counselor who provides the counseling in the package product selected by the user. An acquisition unit that acquires product group information indicating the selected product group based on the results of the contact, and plan information indicating a plan to address the predetermined problem using the product group, A provision unit that provides the user with the contents of the plan indicated by the aforementioned plan information. A providing device characterized by having the following features. (Note 2) The aforementioned provisioning unit provides the product group information to the delivery person who provides the product group indicated by the product group information to the user. The supply device described in Appendix 1, characterized by the features described herein. (Note 3) The aforementioned settings unit sets up a chat room between the user and the counselor as a setting for making contact. The supplying device according to Appendix 1 or 2, characterized by the features described herein. (Note 4) The aforementioned provisioning unit provides the user's terminal with content that shows the details of the plan indicated by the plan information. A supplying device as described in any one of the appendices 1 to 3, characterized by the above. (Note 5) The provisioning unit provides the plan information to the delivery person and has them deliver printed materials containing the contents of the plan indicated by the plan information together with the product group. A supplying device as described in any one of the appendices 1 to 3, characterized by the above. (Note 6) The acquisition unit acquires product group information that includes nonwoven fabric products selected by the counselor from among the nonwoven fabric products to address the predetermined problem, and the quantity of said nonwoven fabric products. A supplying device as described in any one of the appendices 1 to 5, characterized by the above. (Note 7) The acquisition unit further acquires information as product group information, indicating support products that provide support when addressing the predetermined problem using the selected nonwoven fabric product. The supply device described in Appendix 6, characterized by the features described herein. (Note 8) The acquisition unit further acquires information indicating at least one of the following as information indicating the support product: auxiliary equipment or food and beverages. The supply device described in Appendix 7, characterized by the features described herein. (Note 9) The acquisition unit acquires information indicating the usage plan for the nonwoven fabric product and the support product as the plan information. The supply device described in Appendix 7, characterized by the features described herein. (Note 10) The setting unit sets up a chat room between the user and the counselor by notifying the information processing device providing the predetermined chat service of the user's identification information and the counselor's identification information in the predetermined chat service. A supplying device as described in any one of the appendices 1 to 9, characterized by the above. (Note 11) If the settings unit estimates that there is no specific package product the user is considering purchasing, it sets up a chat room between the user and an advisor who will advise on selecting a package product. A supplying device as described in any one of the appendices 1 to 10, characterized by the above. (Note 12) The configuration unit estimates whether the user is considering purchasing a specific package product when the user accesses the website selling the package product. If it is estimated that the user is not considering purchasing a specific package product, it sets up a chat room between the advisor and the user. The supply device described in Appendix 11, characterized by the features described herein. (Note 13) The configuration unit sets up a new chat room for supporting the user's actions in addressing the predetermined problem using the product group delivered to the user, and configures a chat room between the user and the counselor who selected the delivered product group. A supplying device as described in any one of the appendices 1 to 12, characterized by the above. (Note 14) The acquisition unit acquires the newly selected plan information from the counselor based on the chat in the new chat room as updated plan information. The aforementioned provision unit provides the aforementioned update plan information to the aforementioned user. The supply device described in Appendix 13, characterized by the features described herein. (Note 15) A display unit that presents selected package products to users who access the website selling the aforementioned package products, based on information about the user. A supplying device according to any one of appendices 1 to 14, further comprising the above. (Note 16) The display unit presents the selected package products based on the degree of matching between the user information and the information of the counselor who selects the product group for each package product. The supplying device described in Appendix 15, characterized by the features described herein. (Note 17) The display unit presents package products selected based on the degree of matching based on the chat history between the user and the counselor. The supply device described in Appendix 16, characterized by the features described herein. (Note 18) The setting unit sets up a chat room between the user and a counselor selected from among several counselors who provide counseling for the package product chosen by the user, based on predetermined rules. A presentation device as described in any one of the appendices 1 to 17, characterized by the features described herein. (Note 19) A method of provision performed by a providing device, If a user selects a package product that combines a product group to address a specified problem with counseling to address the said specified problem using that product group, the process includes a setup step to establish contact between the user and the counselor who will provide the counseling in the package product selected by the user. An acquisition step of acquiring product group information indicating the selected product group based on the results of the contact, and plan information indicating a plan to address the predetermined problem using the product group, A provision process that provides the user with the contents of the plan indicated by the aforementioned plan information. A method of providing a product characterized by including the following: (Note 20) When a user selects a package product that combines a product group for addressing a specific problem with counseling using that product group to address the same problem, a setup procedure is provided to establish contact between the user and the counselor who provides the counseling in the package product selected by the user. A procedure for obtaining product group information indicating the selected product group based on the results of the contact, and plan information indicating a plan to address the predetermined problem using the product group, The procedure for providing the user with the contents of the plan indicated by the aforementioned plan information. A program product characterized by causing a computer to execute it. (Note 21) When a user selects a package product that combines a product group for addressing a specific problem with counseling using that product group to address the same problem, a setup procedure is provided to establish contact between the user and the counselor who provides the counseling in the package product selected by the user. A procedure for obtaining product group information indicating the selected product group based on the results of the contact, and plan information indicating a plan to address the predetermined problem using the product group, The procedure for providing the user with the contents of the plan indicated by the aforementioned plan information. A storage medium on which a program is registered that is characterized by causing a computer to execute it. [Explanation of symbols]

[0121] 100 Providing equipment 110 Communications Department 120 Storage section 121 Package Product Information Storage Unit 122 Sales Information Storage Unit 123 User information storage unit 124 Counselor Information Memory Department 130 Control Unit 131 Presentation section 132 Sales Control Unit 133 Selection Section 134 Settings Section 135 Acquisition Department 136 Provision Department 200 chat servers 300 delivery terminals

Claims

1. When a user selects a package product that combines a product group for addressing a specific problem with counseling using that product group to address the specific problem, a setting unit is provided to configure contact between the user and the counselor who provides the counseling in the package product selected by the user. An acquisition unit that acquires product group information indicating the selected product group based on the results of the contact, and plan information indicating a plan to address the predetermined problem using the product group, A provision unit that provides the user with the contents of the plan indicated by the aforementioned plan information. A providing device characterized by having the following features.

2. The aforementioned provisioning unit provides the product group information to the delivery person who provides the product group indicated by the product group information to the user. The supplying device according to feature 1.

3. The aforementioned settings unit sets up a chat room between the user and the counselor as a setting for making contact. The supplying device according to feature 1.

4. The aforementioned provisioning unit provides the user's terminal with content that shows the details of the plan indicated by the plan information. The supplying device according to feature 1.

5. The provisioning unit provides the plan information to the delivery person and has them deliver printed materials containing the contents of the plan indicated by the plan information together with the product group. The supplying device according to feature 1.

6. The acquisition unit acquires product group information that includes nonwoven fabric products selected by the counselor from among the nonwoven fabric products to address the predetermined problem, and the quantity of said nonwoven fabric products. A serving device according to any one of features 1 to 5.

7. The acquisition unit further acquires information as product group information, indicating support products that provide support when addressing the predetermined problem using the selected nonwoven fabric product. The supplying device according to feature 6.

8. The acquisition unit further acquires information indicating at least one of either auxiliary equipment or food and beverages as information indicating the support product. The serving device according to feature 7.

9. The acquisition unit acquires information indicating the usage plan for the nonwoven fabric product and the support product as the plan information. The serving device according to feature 7.

10. The setting unit sets up a chat room between the user and the counselor by notifying the information processing device providing the predetermined chat service of the user's identification information and the counselor's identification information in the predetermined chat service. The supplying device according to feature 1.

11. If the settings unit estimates that there is no specific package product the user is considering purchasing, it sets up a chat room between the user and an advisor who will advise on selecting a package product. The supplying device according to feature 1.

12. The configuration unit estimates whether the user is considering purchasing a specific package product when the user accesses the website selling the package product. If it is estimated that the user is not considering purchasing a specific package product, it sets up a chat room between the advisor and the user. The serving device according to feature 11.

13. The configuration unit sets up a new chat room for supporting the user's actions in addressing the predetermined problem using the product group delivered to the user, and configures a chat room between the user and the counselor who selected the delivered product group. The supplying device according to feature 1.

14. The acquisition unit acquires the newly selected plan information from the counselor based on the chat in the new chat room as updated plan information. The aforementioned provision unit provides the aforementioned update plan information to the aforementioned user. The serving device according to feature 13.

15. A display unit that presents selected package products to users who access the website selling the aforementioned package products, based on information about the user. The supplying device according to claim 1, further comprising the above.

16. The display unit presents the selected package products based on the degree of matching between the user information and the information of the counselor who selects the product group for each package product. The serving device according to feature 15.

17. The display unit presents package products selected based on the degree of matching based on the chat history between the user and the counselor. The supplying device according to feature 16.

18. The setting unit sets up a chat room between the user and a counselor selected from among several counselors who provide counseling for the package product chosen by the user, based on predetermined rules. The display device according to feature 1.

19. A method of provision performed by a providing device, If a user selects a package product that combines a product group to address a specified problem with counseling to address the said specified problem using that product group, the process includes a setup step to establish contact between the user and the counselor who will provide the counseling in the package product selected by the user. An acquisition step of acquiring product group information indicating the selected product group based on the results of the contact, and plan information indicating a plan to address the predetermined problem using the product group, A provision process that provides the user with the contents of the plan indicated by the aforementioned plan information. A method of providing a product characterized by including the following:

20. When a user selects a package product that combines a product group for addressing a specific problem with counseling using that product group to address the same problem, a setup procedure is provided to establish contact between the user and the counselor who provides the counseling in the package product selected by the user. A procedure for obtaining product group information indicating the selected product group based on the results of the contact, and plan information indicating a plan to address the predetermined problem using the product group, The procedure for providing the user with the contents of the plan indicated by the aforementioned plan information. A program provided that is characterized by causing a computer to execute it.

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