system

Abstract

We provide the system. [Solution] A means for receiving procedural information from an input device, A means for obtaining necessary additional information based on the input information, A means of processing the acquired information and presenting appropriate procedures, Means for displaying the presented procedure on a display device, A system that includes this.

Description

Technical Field

[0001] The technology of the present disclosure relates to a system.

Background Art

[0002] Patent Document 1 discloses a method for controlling a persona chatbot, which is performed by at least one processor, including steps of receiving a user utterance, adding the user utterance to a prompt including an instruction sentence related to an explanation of a character of the chatbot, encoding the prompt, and inputting the encoded prompt into a language model to generate a chatbot utterance as a response to the user utterance.

Prior Art Documents

Patent Documents

[0003]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0004] In procedures at the government office, there is a problem that both residents and the administration waste time due to lack of necessary information and complexity of the procedures. This problem is significant for residents lacking knowledge about the procedures and administrative staff with increased workloads. In such a situation, the procedures do not proceed smoothly, and inconveniences such as having to visit the government office many times if there is something unclear occur.

Means for Solving the Problems

[0005] This invention provides a system that receives procedure-related information input from residents, acquires necessary additional information based on this information, and presents appropriate procedures. Specifically, it supports the smooth progress of procedures by acquiring additional information based on information from an input device and determining the appropriate procedure based on that information. Furthermore, by considering acquired user information and information related to time and season, and determining the optimal procedure and presenting it on a display device, it reduces the burden on both residents and the administration.

[0006] An "input device" is a device used to receive procedural information from the user.

[0007] "Procedure-related information" refers to information necessary for residents to proceed with government procedures, specifically information about the type and content of the procedures.

[0008] "Additional information" refers to related information obtained based on the user's input, and is additional information necessary to facilitate the process.

[0009] "Acquisition" refers to the process by which a system receives necessary information from an external or internal database and makes it available for use.

[0010] "Procedure" refers to the formal tasks and procedures carried out by institutions, including government offices, and includes the creation of various documents and the processing of applications.

[0011] "Decision-making" refers to the process by which a system determines the appropriate procedure from several options based on the information it has acquired.

[0012] A "display device" is a device used to visually show the user the results of a determined procedure, and includes screens and displays.

[0013] "User information" refers to information about the resident performing the procedure, including age, gender, and past procedure history.

[0014] "Time information" refers to information related to the time zone for performing procedures, including classifications such as morning or afternoon.

[0015] "Seasonal information" is information regarding the four seasons throughout the year or specific months, and is used when determining specific conditions and events necessary for procedures.

Brief Explanation of Drawings

[0016] [Figure 1] It is a conceptual diagram showing an example of the configuration of a data processing system according to the first embodiment. [Figure 2] It is a conceptual diagram showing an example of the main functions of a data processing device and a smart device according to the first embodiment. [Figure 3] It is a conceptual diagram showing an example of the configuration of a data processing system according to the second embodiment. [Figure 4] It is a conceptual diagram showing an example of the main functions of a data processing device and smart glasses according to the second embodiment. [Figure 5] It is a conceptual diagram showing an example of the configuration of a data processing system according to the third embodiment. [Figure 6] It is a conceptual diagram showing an example of the main functions of a data processing device and a headset-type terminal according to the third embodiment. [Figure 7] It is a conceptual diagram showing an example of the configuration of a data processing system according to the fourth embodiment. [Figure 8] It is a conceptual diagram showing an example of the main functions of a data processing device and a robot according to the fourth embodiment. [Figure 9] It shows an emotion map to which multiple emotions are mapped. [Figure 10] It shows an emotion map to which multiple emotions are mapped. [Figure 11] It is a sequence diagram showing the processing flow of the data processing system in Example 1. [Figure 12] It is a sequence diagram showing the processing flow of the data processing system in Application Example 1. [Figure 13]It is a sequence diagram showing the processing flow of the data processing system in Embodiment 2 when the emotion engine is combined. [Figure 14] It is a sequence diagram showing the processing flow of the data processing system in Application Example 2 when the emotion engine is combined.

Modes for Carrying Out the Invention

[0017] Hereinafter, an example of an embodiment of the system according to the technology of the present disclosure will be described with reference to the accompanying drawings.

[0018] First, the terms used in the following description will be explained.

[0019] In the following embodiments, the numbered processor (hereinafter simply referred to as "processor") may be a single arithmetic unit or a combination of multiple arithmetic units. Also, the processor may be a single type of arithmetic unit or a combination of multiple types of arithmetic units. Examples of arithmetic units include a CPU (Central Processing Unit), a GPU (Graphics Processing Unit), a GPGPU (General-Purpose computing on Graphics Processing Units), an APU (Accelerated Processing Unit), and the like.

[0020] In the following embodiments, the numbered RAM (Random Access Memory) is a memory in which information is temporarily stored and is used as a work memory by the processor.

[0021] In the following embodiments, the numbered storage is one or more non-volatile storage devices that store various programs and various parameters, etc. Examples of non-volatile storage devices include flash memory (SSD (Solid State Drive)), magnetic disks (e.g., hard disks), or magnetic tapes, etc.

[0022] In the following embodiments, the signed communication interface (I / F) is an interface that includes a communication processor and an antenna, etc. The communication interface manages communication between multiple computers. Examples of communication standards applicable to the communication interface include wireless communication standards such as 5G (5th Generation Mobile Communication System), Wi-Fi (registered trademark), or Bluetooth (registered trademark).

[0023] In the following embodiments, "A and / or B" is synonymous with "at least one of A and B." That is, "A and / or B" means that it may be A alone, or B alone, or a combination of A and B. Furthermore, in this specification, the same concept as "A and / or B" applies when expressing three or more things linked by "and / or."

[0024] [First Embodiment]

[0025] Figure 1 shows an example of the configuration of the data processing system 10 according to the first embodiment.

[0026] As shown in Figure 1, the data processing system 10 includes a data processing device 12 and a smart device 14. An example of the data processing device 12 is a server.

[0027] The data processing device 12 comprises a computer 22, a database 24, and a communication interface 26. The computer 22 is an example of a "computer" related to the technology of this disclosure. The computer 22 comprises a processor 28, RAM 30, and storage 32. The processor 28, RAM 30, and storage 32 are connected to a bus 34. The database 24 and the communication interface 26 are also connected to the bus 34. The communication interface 26 is connected to a network 54. An example of the network 54 is a WAN (Wide Area Network) and / or a LAN (Local Area Network).

[0028] The smart device 14 comprises a computer 36, a reception device 38, an output device 40, a camera 42, and a communication interface 44. The computer 36 comprises a processor 46, RAM 48, and storage 50. The processor 46, RAM 48, and storage 50 are connected to a bus 52. The reception device 38, output device 40, and camera 42 are also connected to the bus 52.

[0029] The reception device 38 is equipped with a touch panel 38A and a microphone 38B, etc., and receives user input. The touch panel 38A receives user input by detecting contact with an object (e.g., a pen or finger). The microphone 38B receives user input by detecting the user's voice. The control unit 46A transmits data indicating the user input received by the touch panel 38A and microphone 38B to the data processing device 12. In the data processing device 12, the specific processing unit 290 acquires the data indicating the user input.

[0030] The output device 40 includes a display 40A and a speaker 40B, and presents data to the user 20 by outputting the data in a form perceptible to the user 20 (e.g., audio and / or text). The display 40A displays visible information such as text and images according to instructions from the processor 46. The speaker 40B outputs audio according to instructions from the processor 46. The camera 42 is a small digital camera equipped with an optical system such as a lens, aperture, and shutter, and an image sensor such as a CMOS (Complementary Metal-Oxide-Semiconductor) image sensor or a CCD (Charge Coupled Device) image sensor.

[0031] Communication interface 44 is connected to network 54. Communication interfaces 44 and 26 are responsible for the exchange of various types of information between processor 46 and processor 28 via network 54.

[0032] Figure 2 shows an example of the main functions of the data processing device 12 and the smart device 14.

[0033] As shown in Figure 2, in the data processing device 12, a specific processing is performed by the processor 28. A specific processing program 56 is stored in the storage 32. The specific processing program 56 is an example of a "program" related to the technology of this disclosure. The processor 28 reads the specific processing program 56 from the storage 32 and executes the read specific processing program 56 on the RAM 30. The specific processing is realized by the processor 28 operating as a specific processing unit 290 according to the specific processing program 56 executed on the RAM 30.

[0034] The storage 32 stores the data generation model 58 and the emotion identification model 59. The data generation model 58 and the emotion identification model 59 are used by the identification processing unit 290.

[0035] In the smart device 14, the processor 46 performs the reception output processing. The storage 50 stores the reception output program 60. The reception output program 60 is used in conjunction with a specific processing program 56 by the data processing system 10. The processor 46 reads the reception output program 60 from the storage 50 and executes the read reception output program 60 on the RAM 48. The reception output processing is realized by the processor 46 operating as a control unit 46A according to the reception output program 60 executed on the RAM 48.

[0036] Next, the specific processing performed by the specific processing unit 290 of the data processing device 12 will be described. In the following description, the data processing device 12 will be referred to as the "server" and the smart device 14 as the "terminal".

[0037] This invention is a system for streamlining procedures at government offices, processing information based on user input and promptly presenting the appropriate procedure. The following describes specific embodiments for carrying out this invention.

[0038] The user uses an input device on the terminal to enter keywords related to procedures at the government office. For example, terms indicating procedures such as "resident registration" or "transfer of residence" might be used. The input device sends this information to the server.

[0039] The server uses the user's My Number (social security number) based on the received keywords to retrieve user information. This user information includes the user's age, gender, and recent relevant events (such as moving). The server also checks the current time and season information and combines this information to determine what procedures the user needs to take.

[0040] When making this decision, the server uses an embedded AI model to collect additional information necessary for the procedure as it processes the information. For example, it might determine that a transfer certificate and identification documents are required for a "transfer in" procedure and then present these as the corresponding procedure.

[0041] After processing is complete on the server, the results are sent back to the terminal and displayed to the user on a display device. This allows the user to immediately obtain the necessary procedural information and prepare accordingly. This system reduces errors caused by insufficient procedural information and facilitates smoother procedures at government offices.

[0042] The system of this invention allows users to understand the necessary procedures in advance and visit government offices with the required documents prepared, thereby significantly reducing the time wasted due to procedural errors.

[0043] The following describes the processing flow.

[0044] Step 1:

[0045] The user enters keywords related to a specific procedure using the terminal's input device. The entered information becomes basic information necessary for subsequent processing.

[0046] Step 2:

[0047] The terminal sends a request packet to the server containing the keywords entered by the user and the user ID. This causes the server, which is the central hub of the system, to begin processing the information.

[0048] Step 3:

[0049] Based on the received request, the server retrieves user identification information via the My Number Card system. This information includes the user's age, gender, and recent event history.

[0050] Step 4:

[0051] The server retrieves current time and seasonal information. This information, combined with user-specific information, helps determine the appropriate course of action.

[0052] Step 5:

[0053] The AI ​​agent on the server determines the type of procedure the user needs based on the keywords entered and the various information it retrieves. This determination includes details such as which documents are required and what the specific procedure should be.

[0054] Step 6:

[0055] The server sends procedural guidance generated by the AI ​​agent to the terminal as text data. This information includes specific actions the user should take next.

[0056] Step 7:

[0057] The terminal displays the received procedural instructions on its display device. This allows the user to understand the procedure and decide on their next course of action.

[0058] (Example 1)

[0059] Next, we will describe Example 1. In the following description, the data processing device 12 will be referred to as the "server," and the smart device 14 will be referred to as the "terminal."

[0060] Traditional government procedures were extremely complex, and frequent errors in required documents and procedural mistakes led to a decrease in overall efficiency. Furthermore, the inability to quickly provide necessary information resulted in users having to visit government offices multiple times, leading to significant wasted time.

[0061] The identification process performed by the identification processing unit 290 of the data processing device 12 in Example 1 is realized by the following means.

[0062] In this invention, the server includes means for acquiring user identification information based on input information, means for collecting additional information using a generative AI model, and means for determining necessary procedural information considering timing information. This enables the user to quickly and accurately acquire the necessary procedural information, improving the efficiency and accuracy of the procedure.

[0063] A "terminal" is a device used by a user to input information, and is equipped with input devices including a keyboard or touchscreen.

[0064] An "input device" is a device used by a user to input procedural information and constitutes part of a terminal.

[0065] A "server" is a computer system that receives and processes information sent from a terminal.

[0066] "User identification information" refers to information used to identify a user, and includes My Number (social security number) and personal information.

[0067] A "generative AI model" is a system that uses machine learning and artificial intelligence algorithms to analyze information and generate necessary additional information.

[0068] "Additional information" refers to additional information necessary for the procedure, and is data collected by the AI ​​model.

[0069] "Time information" refers to information that includes the current time and season, and is taken into consideration when determining the necessity and conditions of a procedure.

[0070] This invention provides a system for streamlining procedures at government offices. This system allows users to input procedure-related information using a terminal, and by processing that information on a server, it quickly provides the necessary procedural information.

[0071] The user enters keywords related to the procedure through the input device on the terminal. The terminal is a device including a computer or smartphone, and it sends the entered information to the server. For example, by entering the keyword "transfer of residence," the user can obtain information about the relevant procedure.

[0072] The server is a powerful computer system that, upon receiving input information, retrieves user identification information. During this process, database queries are performed, and the user's personal information is accessed. Next, a generative AI model is used to collect additional information necessary for the procedure. The generative AI model utilizes artificial intelligence technology to automatically generate and organize information related to the procedure.

[0073] As a concrete example, if a user enters "moving," the server will suggest "changing residency registration" as a related procedure and provide information on the necessary "transfer certificate" and "identity verification documents." The server also considers the current time of year to determine the priority of procedures based on season and time. This information is transmitted to the terminal and presented to the user.

[0074] The generation AI model is used via prompts. For example, a prompt such as "Please tell me the necessary government procedures when a user moves" can be input into the generation AI model to obtain the corresponding procedural information.

[0075] The system described above provides users with the information necessary for government procedures quickly, allowing them to prepare for these procedures in advance. As a result, the efficiency and accuracy of procedures are improved, and the burden on users is reduced.

[0076] The flow of the specific processing in Example 1 will be explained using Figure 11.

[0077] Step 1:

[0078] The user enters keywords related to procedures at the government office into the terminal's input device. For example, they might enter keywords such as "resident registration" or "transfer of residence." The terminal captures this input and prepares it as data in the form of a string.

[0079] Step 2:

[0080] The terminal sends the entered keyword to the server. Specifically, it generates an HTTP request and sends the input string as the payload to the server. This request may also include user identification information and a session ID.

[0081] Step 3:

[0082] The server parses the received HTTP request. First, it extracts keywords and user identification information from the request. Next, it executes an SQL query to retrieve detailed user information (such as age and address) from the database. In this step, the user information returned from the database is organized as structured data.

[0083] Step 4:

[0084] The server uses a generative AI model to collect necessary additional information based on the acquired user information and keywords. At this point, a prompt is sent to the AI ​​model. The prompt "What documents are required for the transfer procedure?" is entered, and the AI ​​model generates a list of required documents.

[0085] Step 5:

[0086] The server checks the current date, time, and seasonal information, and analyzes factors that affect the priority and necessity of procedures. This determines any additional procedural requirements related to specific seasons or times. It then links the procedures that should be prioritized according to the time of year to the user's information.

[0087] Step 6:

[0088] The server aggregates all processing results and generates a list of procedures to suggest to the user. These suggestions include necessary documents and step-by-step procedural guides. This information is then formatted as structured data, such as JSON, and prepared for transmission to the terminal.

[0089] Step 7:

[0090] The terminal receives a response from the server. It decodes the response data and displays it in a user-friendly format. The display device presents the information on the screen as a list or guide, clearly indicating the next action the user should take.

[0091] This series of steps allows users to efficiently obtain the information necessary for procedures at government offices and prepare accordingly.

[0092] (Application Example 1)

[0093] Next, we will explain Application Example 1. In the following explanation, the data processing device 12 will be referred to as the "server," and the smart device 14 will be referred to as the "terminal."

[0094] Government procedures often require users to understand the necessary documents and procedures, which can cause anxiety and confusion, especially for first-time users. Furthermore, current systems rely heavily on visual information and lack sufficient voice support. Therefore, there is a need for efficient and intuitive procedural support, such as that provided by home robots.

[0095] The specific processing performed by the specific processing unit 290 of the data processing device 12 in Application Example 1 is realized by the following means.

[0096] In this invention, the server includes means for receiving procedure-related information input from a speech recognition device, means for converting the input speech information into text and obtaining necessary additional information, and means for processing the converted information and presenting appropriate procedures. This enables the provision of procedural assistance to the user via voice through a home robot, allowing the user to quickly and easily obtain the necessary information and make appropriate preparations.

[0097] A "speech recognition device" is a device that converts a user's speech into digital signals, analyzes the speech data, and converts it into meaningful text information.

[0098] "Procedural information" refers to information required to carry out necessary administrative procedures at government offices, and includes specific procedural items and types of related documents.

[0099] "Converting to text" is the process of converting audio signals into written information, and in most cases, this is achieved by combining the analysis of acoustic features and natural language processing.

[0100] An "audio output device" is a device that reproduces digital information as sound, providing information in a form that users can hear and understand.

[0101] "User information" refers to information about an individual that the system acquires and uses, and includes information related to the identification of an individual, such as name, date of birth, and address.

[0102] The system for implementing this invention is a voice-interactive procedural support system primarily using a household robot. The server incorporates a speech recognition device, an AI model, and a voice output device. When the user speaks procedural information, the speech recognition device converts the utterance into a digital signal and then into text. The converted text information is analyzed by the AI ​​model in the server, and the appropriate procedure is determined along with any relevant additional information. The server transmits the processing results to the voice output device, and finally provides the user with the procedural information in voice.

[0103] Specifically, this system uses Python and a speech recognition library (e.g., speech_recognition) to convert speech input into text. The converted information is analyzed by an AI model, which generates a list of necessary procedures. The speech output device transmits the procedure information generated through the conversion converter to the user.

[0104] For example, if a user asks the robot, "Tell me about the procedure for renewing my driver's license," the robot will respond verbally, "You will need to visit your nearest driver's license center and bring a photo and your old license." An example of a prompt to the generative AI model used in this process would be, "The user is asking about the procedure related to 'driver's license renewal.' Please tell me what documents are needed and the steps of the procedure."

[0105] The flow of a specific process in Application Example 1 will be explained using Figure 12.

[0106] Step 1:

[0107] The user speaks procedural information through a speech recognition device. The spoken information is input as digital audio data. The server sends this audio data to the speech recognition device and converts it into text data. This results in natural language text being obtained from the acoustic signal.

[0108] Step 2:

[0109] The server inputs the procedure-related information, converted into text, into an AI model. The AI ​​model analyzes this information and collects additional information about the relevant procedures. In this process, keywords are extracted from the input text, and based on these keywords, the procedures and associated necessary documents are generated computationally, determining which procedures the user requires.

[0110] Step 3:

[0111] The server transmits the procedural information determined as the output of the AI ​​model to the speech output device. This information includes the necessary procedures, the documents to be handled, and the specific steps of the procedures. The server then synthesizes the text information into speech and provides it in a format that the user can understand.

[0112] Step 4:

[0113] The audio output device plays back the procedural information received from the server as audio and notifies the user. This allows the user to understand the necessary information by voice before going to the government office, thus streamlining the procedures.

[0114] Furthermore, an emotion engine that estimates the user's emotions may be incorporated. That is, the identification processing unit 290 may use the emotion identification model 59 to estimate the user's emotions and perform identification processing using the user's emotions.

[0115] This invention combines a system that efficiently presents necessary procedures based on user input information with an emotion engine that recognizes user emotions. The aim of this system is to support users in comfortably performing procedures and to ensure their smooth progress. The following describes specific embodiments of this invention.

[0116] The user enters keywords related to the required procedure via the terminal's input device. The input device sends this information to the server, which retrieves the user's information based on the received information. This information includes age, gender, and relevant recent events, and the appropriate procedure is determined based on this information.

[0117] Furthermore, this system incorporates an emotion engine that analyzes the user's emotions. The emotion engine uses the user's facial expressions and voice data to analyze the user's current emotional state. For example, if the user is feeling stressed, the interface uses that information to simplify the procedure and add consideration to the guidance provided.

[0118] The server acquires and analyzes emotional information, enabling it to take appropriate action based on the user's emotions. For example, if a user is feeling anxious, it will provide more detailed explanations or documents. Furthermore, procedural guidance is adjusted to the user's emotions, making it easier for them to proceed calmly.

[0119] Once processing is complete on the server, the results are sent to the terminal and displayed to the user on the display device. This allows the user to receive specific procedural guidance that is tailored to their emotional needs, enabling them to complete the procedure with confidence. In this way, the present invention can efficiently support procedures at government offices while flexibly responding to the user's emotions.

[0120] The following describes the processing flow.

[0121] Step 1:

[0122] The user enters keywords related to the required procedure into the terminal's input device. The entered information is immediately sent to the server.

[0123] Step 2:

[0124] The terminal sends the keyword information and user identification information entered by the user to the server. The information provided forms the basis for detailed processing on the server side.

[0125] Step 3:

[0126] Based on the received keywords, the server retrieves the user's basic information (age, gender, etc.) from the My Number database or other related systems. This enables more personalized procedural guidance.

[0127] Step 4:

[0128] An emotion engine integrated into the server analyzes the user's facial expressions and voice data transmitted from the terminal. The emotion engine recognizes the user's emotional state (e.g., tension, stress, relief).

[0129] Step 5:

[0130] The server combines the acquired user information with the emotional state analyzed by the emotion engine to determine the appropriate procedure for the user. If the user is experiencing anxiety or stress, the server may modify the procedure instructions to be more polite and easier to understand.

[0131] Step 6:

[0132] The server processes the information necessary for the procedure and generates appropriate guidance tailored to the user's emotional state. This guidance includes detailed explanations of the required documents and steps.

[0133] Step 7:

[0134] The server sends the generated procedural instructions to the terminal. The terminal displays the received instructions on its display device, allowing the user to see information that takes their emotional state into consideration.

[0135] Step 8:

[0136] The user proceeds with the necessary procedures based on the displayed instructions. Through this process, the user can complete the procedures with a sense of security.

[0137] (Example 2)

[0138] Next, we will describe Example 2. In the following description, the data processing device 12 will be referred to as the "server," and the smart device 14 will be referred to as the "terminal."

[0139] When users go through procedures at government offices and other public institutions, they often experience stress due to the complexity of the process, and there is a lack of guidance tailored to their individual circumstances and feelings. As a result, users are often unable to complete procedures smoothly, leading to wasted time and effort.

[0140] The identification process performed by the identification processing unit 290 of the data processing device 12 in Example 2 is realized by the following means.

[0141] In this invention, the server includes means for receiving process-related data from an input device, means for acquiring the user's emotional state using an analysis engine for analyzing the user's emotions, and means for adjusting process guidance based on the emotional state. This makes it possible to provide optimal process guidance according to the user's individual emotional state and to complete the procedure smoothly.

[0142] An "input device" is a device used by users to input process-related data.

[0143] "Process-related data" refers to data that represents the procedures and related information that the user wants to perform.

[0144] A "server" is a central information processing device that processes incoming data, retrieves necessary additional data, and presents the appropriate process.

[0145] "Additional data" refers to additional information obtained based on the input process-related data.

[0146] An "analysis engine" is a program or device used to analyze a user's emotional state.

[0147] "Emotional state" refers to information that indicates the user's current emotions and psychological state.

[0148] "Process guidance" refers to instructions or guidelines provided to help users proceed with a procedure.

[0149] A "display device" is a device that visually presents processes presented by a server to the user.

[0150] The following describes embodiments for carrying out the invention.

[0151] This system aims to support users in smoothly navigating procedures at government offices. Specifically, users input necessary process-related data using a terminal's input device, and this data is sent to a server. The server operates as a high-performance information processing device, analyzing the input data and retrieving any necessary additional data from a database or external sources.

[0152] The server uses an analysis engine to analyze the user's emotional state. This analysis engine employs advanced algorithms to detect emotions from the user's facial expressions and voice data. For example, it can use input devices such as cameras and microphones to identify the user's emotions in real time.

[0153] Based on the results of the emotion analysis, the server adjusts the process guidance and provides the user with optimized process guidelines. This allows the user to efficiently proceed with the procedure while receiving support tailored to their individual emotional state. The guidance sent from the server is visually presented to the user on the terminal's display device.

[0154] For example, when a user enters a keyword like "moving" into their device, the server receives that information and presents the necessary steps for submitting a relocation notice. If the server analyzes that the user is experiencing stress, it provides additional information to simplify the process and also displays a Q&A section to address any unclear points.

[0155] An example of a prompt to input into a generative AI model is, "Please explain the flow of an emotion-responsive system that allows users to comfortably complete government procedures." This prompt can be used to understand the overall flow of the system.

[0156] The flow of the specific processing in Example 2 will be explained using Figure 13.

[0157] Step 1:

[0158] The user enters process-related data using the terminal's input device. For example, they might enter the keyword "address change" related to a government procedure. This input data is sent to the server. The data entered by the input device is sent to the server in digital format, allowing the server to collect the basic information needed to initiate the procedure.

[0159] Step 2:

[0160] The server receives the input process-related data and retrieves necessary additional data by referring to the database. During this process, data such as the user's age, gender, and recent relevant events are examined to gather information for identifying the appropriate procedure. Input includes user information and keywords, and output is an appropriate procedure summary.

[0161] Step 3:

[0162] The server uses an analysis engine to analyze the user's emotional state based on their facial expressions and voice data. Facial recognition technology and voice analysis algorithms are used to determine whether the user is experiencing stress or anxiety. The results of this analysis are returned to the server in the form of an emotional state.

[0163] Step 4:

[0164] The server adjusts process guidance based on the analyzed emotional state. If it determines that the user is experiencing stress, it prepares to provide a simplified explanation of the procedure and offer additional guidance. The emotional state is the input, and the adjusted process guidance is generated as the output.

[0165] Step 5:

[0166] The server sends coordinated process instructions to the terminal. The terminal uses a display device to visually present this guidance to the user. The user can proceed with the procedure by following the instructions displayed on the terminal. At this stage, the process initiated by the user's input is nearing completion.

[0167] (Application Example 2)

[0168] Next, we will explain application example 2. In the following explanation, the data processing device 12 will be referred to as the "server," and the smart device 14 will be referred to as the "terminal."

[0169] Conventional procedural systems fail to address the emotional anxiety and stress experienced by users, which can hinder the smooth progress of procedures. Security-related procedures, in particular, are often complex and can increase user stress. This invention aims to provide a system that addresses such emotional states of users, enabling smoother and more comfortable procedures.

[0170] The specific processing performed by the specific processing unit 290 of the data processing device 12 in Application Example 2 is realized by the following means.

[0171] In this invention, the server includes means for receiving procedure-related information from an input device, means for acquiring necessary additional information based on the input information, means for processing the acquired information and presenting an appropriate procedure, means for analyzing the user's emotional state, means for adjusting the flow of the procedure based on the analyzed emotional state, and means for displaying the presented procedure on a display device. This makes it possible to provide procedure guidance that is sensitive to the user's emotions and to complete the procedure with peace of mind.

[0172] An "input device" is a device used to receive procedural information from the user.

[0173] "Procedure-related information" refers to various pieces of information necessary for the procedure the user is attempting to perform.

[0174] "Additional information" refers to additional information necessary to proceed with a specific procedure, based on the procedure-related information entered by the user.

[0175] "Emotional state" refers to the psychological and emotional state that a user is currently experiencing, and includes information such as the degree of stress or anxiety.

[0176] A "display device" is a device used to visually present processed procedural information and other guidance to the user.

[0177] A "server" is a central computer that processes information received from users and provides the necessary data.

[0178] "Means for adjusting the flow of procedures" refers to functions that optimize the way procedures are carried out and the order of those procedures based on the analyzed emotional state of the user.

[0179] The system implementing this invention consists of a series of processes that perform information input, sentiment analysis, and procedural guidance to help users comfortably complete procedures. Its specific form is described below.

[0180] First, the user enters procedure-related information using a terminal. This terminal includes smartphones and personal computers, and uses a touchscreen or keyboard as the input device. The entered information is then sent to a server, which retrieves any necessary additional information from its database.

[0181] Next, the server analyzes the user's emotional state using an emotion recognition engine. This engine uses image processing software and voice analysis software to determine the user's current emotions from their facial expressions and voice. Specifically, it uses NVIDIA GPUs to perform data processing in real time.

[0182] After the emotional state is analyzed, the server adjusts the procedure flow according to the user's condition. This adjustment allows for simplifying procedural steps or adding detailed explanations if the user is experiencing stress. The system incorporates features to improve the user experience, drawing inspiration from Expedia's UX design guidelines.

[0183] Ultimately, the procedural information presented by the server is transmitted to the terminal's display device and presented to the user in a clear and reassuring manner. This display includes interactive guides and audio feedback, providing a more user-friendly interface.

[0184] As a concrete example, consider a scenario where a user uses this system when performing online security procedures. The system, through emotion recognition, determines that the user is feeling anxious and provides additional safeguard information and step-by-step explanations. This allows the user to proceed with the procedure with confidence.

[0185] Examples of prompts to input into a generative AI model:

[0186] "Please generate a guide to assist users who are experiencing stress."

[0187] The flow of a specific process in Application Example 2 will be explained using Figure 14.

[0188] Step 1:

[0189] The user enters procedure-related information on a terminal. Using an input device, the user enters the necessary information for the procedure, and the terminal sends this information to the server. The input data includes user identification information and the type of procedure.

[0190] Step 2:

[0191] The server retrieves necessary additional information from the database based on the procedure-related information received from the terminal. During the retrieval process, it uses SQL queries and other methods to match user information and extract relevant additional information. The output is a set of data necessary for completing the procedure.

[0192] Step 3:

[0193] The server analyzes the user's emotional state using an emotion recognition engine. Real-time facial expression and audio data transmitted from the terminal are used as input, and a machine learning model (e.g., TENSORFLOW®) performs image and audio analysis to quantify the user's emotions. The output is an emotional state (e.g., stress level, comfort level).

[0194] Step 4:

[0195] The server adjusts the procedure flow based on the analyzed emotional state. It may simplify or elaborate the procedure steps based on the emotional state score. For example, if the user is stressed, it will generate simplified instructions. The adjusted procedure steps are then output.

[0196] Step 5:

[0197] The server finally sends the coordinated procedural information to the terminal and displays it on the display device. This allows the user to receive visualized guidance and complete the procedure by following the instructions. As output, an interface that enhances the user experience is provided.

[0198] The specific processing unit 290 transmits the result of the specific processing to the smart device 14. In the smart device 14, the control unit 46A causes the output device 40 to output the result of the specific processing. The microphone 38B acquires audio indicating user input for the result of the specific processing. The control unit 46A transmits the audio data indicating user input acquired by the microphone 38B to the data processing device 12. In the data processing device 12, the specific processing unit 290 acquires the audio data.

[0199] Data generation model 58 is a so-called generative AI (Artificial Intelligence). An example of data generation model 58 is ChatGPT (registered trademark) (Internet search).<URL: https: / / openai.com / blog / chatgpt> ), Gemini (registered trademark) (Internet search) <url: https: gemini.google.com ?hl="ja">Examples of generative AI include the following. The data generation model 58 is obtained by performing deep learning on a neural network. The data generation model 58 is input with prompts containing instructions, and with inference data such as audio data representing speech, text data representing text, and image data representing images. The data generation model 58 infers from the input inference data according to the instructions indicated by the prompts, and outputs the inference results in data formats such as audio data and text data. Here, inference refers to, for example, analysis, classification, prediction, and / or summarization.

[0200] In the above embodiment, an example was given in which specific processing is performed by the data processing device 12, but the technology of this disclosure is not limited thereto, and the specific processing may also be performed by the smart device 14.

[0201] [Second Embodiment]

[0202] Figure 3 shows an example of the configuration of the data processing system 210 according to the second embodiment.

[0203] As shown in Figure 3, the data processing system 210 includes a data processing device 12 and smart glasses 214. An example of the data processing device 12 is a server.

[0204] The data processing device 12 comprises a computer 22, a database 24, and a communication interface 26. The computer 22 is an example of a "computer" related to the technology of this disclosure. The computer 22 comprises a processor 28, RAM 30, and storage 32. The processor 28, RAM 30, and storage 32 are connected to a bus 34. The database 24 and the communication interface 26 are also connected to the bus 34. The communication interface 26 is connected to a network 54. An example of the network 54 is a WAN (Wide Area Network) and / or a LAN (Local Area Network).

[0205] The smart glasses 214 include a computer 36, a microphone 238, a speaker 240, a camera 42, and a communication interface 44. The computer 36 includes a processor 46, RAM 48, and storage 50. The processor 46, RAM 48, and storage 50 are connected to a bus 52. The microphone 238, speaker 240, and camera 42 are also connected to the bus 52.

[0206] The microphone 238 receives voice signals from the user 20 and receives instructions from the user 20. The microphone 238 captures the voice signals from the user 20, converts the captured voice into audio data, and outputs it to the processor 46. The speaker 240 outputs audio according to the instructions from the processor 46.

[0207] Camera 42 is a small digital camera equipped with an optical system including a lens, aperture, and shutter, and an image sensor such as a CMOS (Complementary Metal-Oxide-Semiconductor) image sensor or a CCD (Charge Coupled Device) image sensor, and captures images of the area around the user 20 (for example, an imaging range defined by a field of view equivalent to the width of a typical healthy person's field of vision).

[0208] Communication interface 44 is connected to network 54. Communication interfaces 44 and 26 are responsible for the exchange of various information between processor 46 and processor 28 via network 54. The exchange of various information between processor 46 and processor 28 using communication interfaces 44 and 26 is performed in a secure manner.

[0209] Figure 4 shows an example of the main functions of the data processing device 12 and the smart glasses 214. As shown in Figure 4, the data processing device 12 performs specific processing using the processor 28. The storage 32 stores the specific processing program 56.

[0210] The specific processing program 56 is an example of a "program" relating to the technology of this disclosure. The processor 28 reads the specific processing program 56 from the storage 32 and executes the read specific processing program 56 on the RAM 30. The specific processing is realized by the processor 28 operating as a specific processing unit 290 in accordance with the specific processing program 56 executed on the RAM 30.

[0211] The storage 32 stores the data generation model 58 and the emotion identification model 59. The data generation model 58 and the emotion identification model 59 are used by the identification processing unit 290.

[0212] In the smart glasses 214, the processor 46 performs the reception output processing. The storage 50 stores the reception output program 60. The processor 46 reads the reception output program 60 from the storage 50 and executes the read reception output program 60 on the RAM 48. The reception output processing is realized by the processor 46 operating as a control unit 46A according to the reception output program 60 executed on the RAM 48.

[0213] Next, the identification processing performed by the identification processing unit 290 of the data processing device 12 will be described. In the following description, the data processing device 12 will be referred to as the "server" and the smart glasses 214 will be referred to as the "terminal".

[0214] This invention is a system for streamlining procedures at government offices, processing information based on user input and promptly presenting the appropriate procedure. The following describes specific embodiments for carrying out this invention.

[0215] The user uses an input device on the terminal to enter keywords related to procedures at the government office. For example, terms indicating procedures such as "resident registration" or "transfer of residence" might be used. The input device sends this information to the server.

[0216] The server uses the user's My Number (social security number) based on the received keywords to retrieve user information. This user information includes the user's age, gender, and recent relevant events (such as moving). The server also checks the current time and season information and combines this information to determine what procedures the user needs to take.

[0217] When making this decision, the server uses an embedded AI model to collect additional information necessary for the procedure as it processes the information. For example, it might determine that a transfer certificate and identification documents are required for a "transfer in" procedure and then present these as the corresponding procedure.

[0218] After processing is complete on the server, the results are sent back to the terminal and displayed to the user on a display device. This allows the user to immediately obtain the necessary procedural information and prepare accordingly. This system reduces errors caused by insufficient procedural information and facilitates smoother procedures at government offices.

[0219] The system of this invention allows users to understand the necessary procedures in advance and visit government offices with the required documents prepared, thereby significantly reducing the time wasted due to procedural errors.

[0220] The following describes the processing flow.

[0221] Step 1:

[0222] The user enters keywords related to a specific procedure using the terminal's input device. The entered information becomes basic information necessary for subsequent processing.

[0223] Step 2:

[0224] The terminal sends a request packet to the server containing the keywords entered by the user and the user ID. This causes the server, which is the central hub of the system, to begin processing the information.

[0225] Step 3:

[0226] Based on the received request, the server retrieves user identification information via the My Number Card system. This information includes the user's age, gender, and recent event history.

[0227] Step 4:

[0228] The server retrieves current time and seasonal information. This information, combined with user-specific information, helps determine the appropriate course of action.

[0229] Step 5:

[0230] The AI ​​agent on the server determines the type of procedure the user needs based on the keywords entered and the various information it retrieves. This determination includes details such as which documents are required and what the specific procedure should be.

[0231] Step 6:

[0232] The server sends procedural guidance generated by the AI ​​agent to the terminal as text data. This information includes specific actions the user should take next.

[0233] Step 7:

[0234] The terminal displays the received procedural instructions on its display device. This allows the user to understand the procedure and decide on their next course of action.

[0235] (Example 1)

[0236] Next, we will describe Example 1. In the following description, the data processing device 12 will be referred to as the "server," and the smart glasses 214 will be referred to as the "terminal."

[0237] Traditional government procedures were extremely complex, and frequent errors in required documents and procedural mistakes led to a decrease in overall efficiency. Furthermore, the inability to quickly provide necessary information resulted in users having to visit government offices multiple times, leading to significant wasted time.

[0238] The identification process performed by the identification processing unit 290 of the data processing device 12 in Example 1 is realized by the following means.

[0239] In this invention, the server includes means for acquiring user identification information based on input information, means for collecting additional information using a generative AI model, and means for determining necessary procedural information considering timing information. This enables the user to quickly and accurately acquire the necessary procedural information, improving the efficiency and accuracy of the procedure.

[0240] A "terminal" is a device used by a user to input information, and is equipped with input devices including a keyboard or touchscreen.

[0241] An "input device" is a device used by a user to input procedural information and constitutes part of a terminal.

[0242] A "server" is a computer system that receives and processes information sent from a terminal.

[0243] "User identification information" refers to information used to identify a user, and includes My Number (social security number) and personal information.

[0244] A "generative AI model" is a system that uses machine learning and artificial intelligence algorithms to analyze information and generate necessary additional information.

[0245] "Additional information" refers to additional information necessary for the procedure, and is data collected by the AI ​​model.

[0246] "Time information" refers to information that includes the current time and season, and is taken into consideration when determining the necessity and conditions of a procedure.

[0247] This invention provides a system for streamlining procedures at government offices. This system allows users to input procedure-related information using a terminal, and by processing that information on a server, it quickly provides the necessary procedural information.

[0248] The user enters keywords related to the procedure through the input device on the terminal. The terminal is a device including a computer or smartphone, and it sends the entered information to the server. For example, by entering the keyword "transfer of residence," the user can obtain information about the relevant procedure.

[0249] The server is a powerful computer system that, upon receiving input information, retrieves user identification information. During this process, database queries are performed, and the user's personal information is accessed. Next, a generative AI model is used to collect additional information necessary for the procedure. The generative AI model utilizes artificial intelligence technology to automatically generate and organize information related to the procedure.

[0250] As a concrete example, if a user enters "moving," the server will suggest "changing residency registration" as a related procedure and provide information on the necessary "transfer certificate" and "identity verification documents." The server also considers the current time of year to determine the priority of procedures based on season and time. This information is transmitted to the terminal and presented to the user.

[0251] The generation AI model is used via prompts. For example, a prompt such as "Please tell me the necessary government procedures when a user moves" can be input into the generation AI model to obtain the corresponding procedural information.

[0252] The system described above provides users with the information necessary for government procedures quickly, allowing them to prepare for these procedures in advance. As a result, the efficiency and accuracy of procedures are improved, and the burden on users is reduced.

[0253] The flow of the specific processing in Example 1 will be explained using Figure 11.

[0254] Step 1:

[0255] The user enters keywords related to procedures at the government office into the terminal's input device. For example, they might enter keywords such as "resident registration" or "transfer of residence." The terminal captures this input and prepares it as data in the form of a string.

[0256] Step 2:

[0257] The terminal sends the entered keyword to the server. Specifically, it generates an HTTP request and sends the input string as the payload to the server. This request may also include user identification information and a session ID.

[0258] Step 3:

[0259] The server parses the received HTTP request. First, it extracts keywords and user identification information from the request. Next, it executes an SQL query to retrieve detailed user information (such as age and address) from the database. In this step, the user information returned from the database is organized as structured data.

[0260] Step 4:

[0261] The server uses a generative AI model to collect necessary additional information based on the acquired user information and keywords. At this point, a prompt is sent to the AI ​​model. The prompt "What documents are required for the transfer procedure?" is entered, and the AI ​​model generates a list of required documents.

[0262] Step 5:

[0263] The server checks the current date, time, and seasonal information, and analyzes factors that affect the priority and necessity of procedures. This determines any additional procedural requirements related to specific seasons or times. It then links the procedures that should be prioritized according to the time of year to the user's information.

[0264] Step 6:

[0265] The server aggregates all processing results and generates a list of procedures to suggest to the user. These suggestions include necessary documents and step-by-step procedural guides. This information is then formatted as structured data, such as JSON, and prepared for transmission to the terminal.

[0266] Step 7:

[0267] The terminal receives a response from the server. It decodes the response data and displays it in a user-friendly format. The display device presents the information on the screen as a list or guide, clearly indicating the next action the user should take.

[0268] This series of steps allows users to efficiently obtain the information necessary for procedures at government offices and prepare accordingly.

[0269] (Application Example 1)

[0270] Next, we will explain Application Example 1. In the following explanation, the data processing device 12 will be referred to as the "server," and the smart glasses 214 will be referred to as the "terminal."

[0271] Government procedures often require users to understand the necessary documents and procedures, which can cause anxiety and confusion, especially for first-time users. Furthermore, current systems rely heavily on visual information and lack sufficient voice support. Therefore, there is a need for efficient and intuitive procedural support, such as that provided by home robots.

[0272] The specific processing performed by the specific processing unit 290 of the data processing device 12 in Application Example 1 is realized by the following means.

[0273] In this invention, the server includes means for receiving procedure-related information input from a speech recognition device, means for converting the input speech information into text and obtaining necessary additional information, and means for processing the converted information and presenting appropriate procedures. This enables the provision of procedural assistance to the user via voice through a home robot, allowing the user to quickly and easily obtain the necessary information and make appropriate preparations.

[0274] A "speech recognition device" is a device that converts a user's speech into digital signals, analyzes the speech data, and converts it into meaningful text information.

[0275] "Procedural information" refers to information required to carry out necessary administrative procedures at government offices, and includes specific procedural items and types of related documents.

[0276] "Converting to text" is the process of converting audio signals into written information, and in most cases, this is achieved by combining the analysis of acoustic features and natural language processing.

[0277] An "audio output device" is a device that reproduces digital information as sound, providing information in a form that users can hear and understand.

[0278] "User information" refers to information about an individual that the system acquires and uses, and includes information related to the identification of an individual, such as name, date of birth, and address.

[0279] The system for implementing this invention is mainly a voice interaction-based procedure support system using a household robot. The server incorporates a voice recognition device, an AI model, and a voice output device. When the user speaks procedure-related information, the voice recognition device converts the speech into a digital signal and then into text. The converted text information is analyzed by the AI model in the server, and an appropriate procedure is determined along with relevant additional information. The server transmits the processing result to the voice output device and finally provides the procedure information to the user in voice.

[0280] Specifically, in this system, Python is used to employ a voice recognition library (e.g., speech_recognition) to convert voice input into text. The converted information is analyzed by the AI model, and a list of necessary procedures is generated. The voice output device conveys the procedure information generated through a conversion converter to the user.

[0281] For example, when the user asks the robot "Tell me about the procedure for renewing my driver's license", the robot responds verbally with "Visit the nearest driver's license center. You need a photo and your old license." Examples of prompt texts for the generative AI model used in this process include "The user is asking for procedures related to 'renewing a driver's license'. Please tell me the required documents and the steps of the procedure."

[0282] The flow of specific processing in Application Example 1 will be described using FIG. 12.

[0283] Step 1:

[0284] The user speaks procedure-related information via the voice recognition device. The spoken information is input as digital voice data. The server transmits this voice data to the voice recognition device and converts it into text data. Thereby, natural language text is obtained from the acoustic signal.

[0285] Step 2:

[0286] The server inputs the procedure-related information converted into text into the AI model. The AI model analyzes the information and collects additional information on the related procedure. In this process, keywords are extracted from the input text, the necessary documents related to the procedure based on the keywords are generated through calculation, and it is determined which procedure the user requires.

[0287] Step 3:

[0288] The server transmits the procedure information determined as the output of the AI model to the voice output device. This information includes the necessary procedures, the documents to be handled, and the specific steps of the procedure. Thereby, the server synthesizes the text information and provides it in a form that can be understood by the user.

[0289] Step 4:

[0290] The voice output device plays the procedure information received from the server as voice and notifies the user. Through this operation, the user can grasp the necessary information in voice before going to the government office, and the smooth progress of the procedure is achieved.

[0291] Furthermore, an emotion engine for estimating the user's emotion may be combined. That is, the specific processing unit 290 may estimate the user's emotion using the emotion recognition model 59 and perform specific processing using the user's emotion.

[0292] The present invention combines an emotion engine that recognizes the user's emotion with a system that efficiently presents the necessary procedures based on the user's input information. This system aims to support the user to perform the procedure comfortably and realize the smooth progress of the procedure. Hereinafter, the embodiments for specifically implementing the present invention will be described.

[0293] The user enters keywords related to the required procedure via the terminal's input device. The input device sends this information to the server, which retrieves the user's information based on the received information. This information includes age, gender, and relevant recent events, and the appropriate procedure is determined based on this information.

[0294] Furthermore, this system incorporates an emotion engine that analyzes the user's emotions. The emotion engine uses the user's facial expressions and voice data to analyze the user's current emotional state. For example, if the user is feeling stressed, the interface uses that information to simplify the procedure and add consideration to the guidance provided.

[0295] The server acquires and analyzes emotional information, enabling it to take appropriate action based on the user's emotions. For example, if a user is feeling anxious, it will provide more detailed explanations or documents. Furthermore, procedural guidance is adjusted to the user's emotions, making it easier for them to proceed calmly.

[0296] Once processing is complete on the server, the results are sent to the terminal and displayed to the user on the display device. This allows the user to receive specific procedural guidance that is tailored to their emotional needs, enabling them to complete the procedure with confidence. In this way, the present invention can efficiently support procedures at government offices while flexibly responding to the user's emotions.

[0297] The following describes the processing flow.

[0298] Step 1:

[0299] The user enters keywords related to the required procedure into the terminal's input device. The entered information is immediately sent to the server.

[0300] Step 2:

[0301] The terminal sends the keyword information and user identification information input by the user to the server. The information described serves as the basis for detailed processing on the server side.

[0302] Step 3:

[0303] Based on the received keyword, the server obtains the user's basic information (such as age, gender, etc.) from the My Number database or other related systems. This enables more personalized procedure guidance.

[0304] Step 4:

[0305] The emotion engine integrated in the server analyzes the user's facial expression and voice data transmitted from the terminal. The emotion engine recognizes the user's emotional state (such as tension, stress, relief).

[0306] Step 5:

[0307] The server combines the obtained user information and the emotional state analyzed by the emotion engine to determine a procedure suitable for the user. At this time, if the user is feeling anxious or stressed, the procedure guidance may be changed to a more detailed and understandable expression.

[0308] Step 6:

[0309] The server processes the information required for the procedure and generates appropriate guidance according to the user's emotional state. This guidance includes detailed explanations of the necessary documents and steps.

[0310] Step 7:

[0311] The server sends the generated procedure guidance to the terminal. The terminal displays the received guidance information on the display device so that the user can confirm the information considering their own emotional state.

[0312] Step 8:

[0313] The user proceeds with the necessary procedures based on the displayed instructions. Through this process, the user can complete the procedures with a sense of security.

[0314] (Example 2)

[0315] Next, we will describe Example 2. In the following description, the data processing device 12 will be referred to as the "server" and the smart glasses 214 will be referred to as the "terminal".

[0316] When users go through procedures at government offices and other public institutions, they often experience stress due to the complexity of the process, and there is a lack of guidance tailored to their individual circumstances and feelings. As a result, users are often unable to complete procedures smoothly, leading to wasted time and effort.

[0317] The identification process performed by the identification processing unit 290 of the data processing device 12 in Example 2 is realized by the following means.

[0318] In this invention, the server includes means for receiving process-related data from an input device, means for acquiring the user's emotional state using an analysis engine for analyzing the user's emotions, and means for adjusting process guidance based on the emotional state. This makes it possible to provide optimal process guidance according to the user's individual emotional state and to complete the procedure smoothly.

[0319] An "input device" is a device used by users to input process-related data.

[0320] "Process-related data" refers to data that represents the procedures and related information that the user wants to perform.

[0321] A "server" is a central information processing device that processes incoming data, retrieves necessary additional data, and presents the appropriate process.

[0322] "Additional data" refers to additional information obtained based on the input process-related data.

[0323] An "analysis engine" is a program or device used to analyze a user's emotional state.

[0324] "Emotional state" refers to information that indicates the user's current emotions and psychological state.

[0325] "Process guidance" refers to instructions or guidelines provided to help users proceed with a procedure.

[0326] A "display device" is a device that visually presents processes presented by a server to the user.

[0327] The following describes embodiments for carrying out the invention.

[0328] This system aims to support users in smoothly navigating procedures at government offices. Specifically, users input necessary process-related data using a terminal's input device, and this data is sent to a server. The server operates as a high-performance information processing device, analyzing the input data and retrieving any necessary additional data from a database or external sources.

[0329] The server uses an analysis engine to analyze the user's emotional state. This analysis engine employs advanced algorithms to detect emotions from the user's facial expressions and voice data. For example, it can use input devices such as cameras and microphones to identify the user's emotions in real time.

[0330] Based on the results of the emotion analysis, the server adjusts the process guidance and provides the user with optimized process guidelines. This allows the user to efficiently proceed with the procedure while receiving support tailored to their individual emotional state. The guidance sent from the server is visually presented to the user on the terminal's display device.

[0331] For example, when a user enters a keyword like "moving" into their device, the server receives that information and presents the necessary steps for submitting a relocation notice. If the server analyzes that the user is experiencing stress, it provides additional information to simplify the process and also displays a Q&A section to address any unclear points.

[0332] An example of a prompt to input into a generative AI model is, "Please explain the flow of an emotion-responsive system that allows users to comfortably complete government procedures." This prompt can be used to understand the overall flow of the system.

[0333] The flow of the specific processing in Example 2 will be explained using Figure 13.

[0334] Step 1:

[0335] The user enters process-related data using the terminal's input device. For example, they might enter the keyword "address change" related to a government procedure. This input data is sent to the server. The data entered by the input device is sent to the server in digital format, allowing the server to collect the basic information needed to initiate the procedure.

[0336] Step 2:

[0337] The server receives the input process-related data and retrieves necessary additional data by referring to the database. During this process, data such as the user's age, gender, and recent relevant events are examined to gather information for identifying the appropriate procedure. Input includes user information and keywords, and output is an appropriate procedure summary.

[0338] Step 3:

[0339] The server uses an analysis engine to analyze the user's emotional state based on their facial expressions and voice data. Facial recognition technology and voice analysis algorithms are used to determine whether the user is experiencing stress or anxiety. The results of this analysis are returned to the server in the form of an emotional state.

[0340] Step 4:

[0341] The server adjusts process guidance based on the analyzed emotional state. If it determines that the user is experiencing stress, it prepares to provide a simplified explanation of the procedure and offer additional guidance. The emotional state is the input, and the adjusted process guidance is generated as the output.

[0342] Step 5:

[0343] The server sends coordinated process instructions to the terminal. The terminal uses a display device to visually present this guidance to the user. The user can proceed with the procedure by following the instructions displayed on the terminal. At this stage, the process initiated by the user's input is nearing completion.

[0344] (Application Example 2)

[0345] Next, we will explain application example 2. In the following explanation, the data processing device 12 will be referred to as the "server," and the smart glasses 214 will be referred to as the "terminal."

[0346] Conventional procedural systems fail to address the emotional anxiety and stress experienced by users, which can hinder the smooth progress of procedures. Security-related procedures, in particular, are often complex and can increase user stress. This invention aims to provide a system that addresses such emotional states of users, enabling smoother and more comfortable procedures.

[0347] The specific processing performed by the specific processing unit 290 of the data processing device 12 in Application Example 2 is realized by the following means.

[0348] In this invention, the server includes means for receiving procedure-related information from an input device, means for acquiring necessary additional information based on the input information, means for processing the acquired information and presenting an appropriate procedure, means for analyzing the user's emotional state, means for adjusting the flow of the procedure based on the analyzed emotional state, and means for displaying the presented procedure on a display device. This makes it possible to provide procedure guidance that is sensitive to the user's emotions and to complete the procedure with peace of mind.

[0349] An "input device" is a device used to receive procedural information from the user.

[0350] "Procedure-related information" refers to various pieces of information necessary for the procedure the user is attempting to perform.

[0351] "Additional information" refers to additional information necessary to proceed with a specific procedure, based on the procedure-related information entered by the user.

[0352] "Emotional state" refers to the psychological and emotional state that a user is currently experiencing, and includes information such as the degree of stress or anxiety.

[0353] A "display device" is a device used to visually present processed procedural information and other guidance to the user.

[0354] A "server" is a central computer that processes information received from users and provides the necessary data.

[0355] "Means for adjusting the flow of procedures" refers to functions that optimize the way procedures are carried out and the order of those procedures based on the analyzed emotional state of the user.

[0356] The system implementing this invention consists of a series of processes that perform information input, sentiment analysis, and procedural guidance to help users comfortably complete procedures. Its specific form is described below.

[0357] First, the user enters procedure-related information using a terminal. This terminal includes smartphones and personal computers, and uses a touchscreen or keyboard as the input device. The entered information is then sent to a server, which retrieves any necessary additional information from its database.

[0358] Next, the server analyzes the user's emotional state using an emotion recognition engine. This engine uses image processing software and voice analysis software to determine the user's current emotions from their facial expressions and voice. Specifically, it uses NVIDIA GPUs to perform data processing in real time.

[0359] After the emotional state is analyzed, the server adjusts the procedure flow according to the user's condition. This adjustment allows for simplifying procedural steps or adding detailed explanations if the user is experiencing stress. The system incorporates features to improve the user experience, drawing inspiration from Expedia's UX design guidelines.

[0360] Ultimately, the procedural information presented by the server is transmitted to the terminal's display device and presented to the user in a clear and reassuring manner. This display includes interactive guides and audio feedback, providing a more user-friendly interface.

[0361] As a concrete example, consider a scenario where a user uses this system when performing online security procedures. The system, through emotion recognition, determines that the user is feeling anxious and provides additional safeguard information and step-by-step explanations. This allows the user to proceed with the procedure with confidence.

[0362] Examples of prompts to input into a generative AI model:

[0363] "Please generate a guide to assist users who are experiencing stress."

[0364] The flow of a specific process in Application Example 2 will be explained using Figure 14.

[0365] Step 1:

[0366] The user enters procedure-related information on a terminal. Using an input device, the user enters the necessary information for the procedure, and the terminal sends this information to the server. The input data includes user identification information and the type of procedure.

[0367] Step 2:

[0368] The server retrieves necessary additional information from the database based on the procedure-related information received from the terminal. During the retrieval process, it uses SQL queries and other methods to match user information and extract relevant additional information. The output is a set of data necessary for completing the procedure.

[0369] Step 3:

[0370] The server analyzes the user's emotional state using an emotion recognition engine. Real-time facial expression and audio data sent from the terminal are used as input, and a machine learning model (e.g., TensorFlow) performs image and audio analysis to quantify the user's emotions. The output is an emotional state (e.g., stress level, comfort level).

[0371] Step 4:

[0372] The server adjusts the procedure flow based on the analyzed emotional state. It may simplify or elaborate the procedure steps based on the emotional state score. For example, if the user is stressed, it will generate simplified instructions. The adjusted procedure steps are then output.

[0373] Step 5:

[0374] The server finally sends the coordinated procedural information to the terminal and displays it on the display device. This allows the user to receive visualized guidance and complete the procedure by following the instructions. As output, an interface that enhances the user experience is provided.

[0375] The specific processing unit 290 transmits the result of the specific processing to the smart glasses 214. In the smart glasses 214, the control unit 46A causes the speaker 240 to output the result of the specific processing. The microphone 238 acquires audio indicating user input for the result of the specific processing. The control unit 46A transmits the audio data indicating user input acquired by the microphone 238 to the data processing unit 12. In the data processing unit 12, the specific processing unit 290 acquires the audio data.

[0376] Data generation model 58 is a type of so-called generative AI (Artificial Intelligence). An example of data generation model 58 is ChatGPT (Internet Search<URL: https: / / openai.com / blog / chatgpt> ), Gemini (Internet search) <url: https: gemini.google.com ?hl="ja">Examples of generative AI include the following. The data generation model 58 is obtained by performing deep learning on a neural network. The data generation model 58 is input with prompts containing instructions, and with inference data such as audio data representing speech, text data representing text, and image data representing images. The data generation model 58 infers from the input inference data according to the instructions indicated by the prompts, and outputs the inference results in data formats such as audio data and text data. Here, inference refers to, for example, analysis, classification, prediction, and / or summarization.

[0377] In the above embodiment, an example was given in which specific processing is performed by the data processing device 12, but the technology of this disclosure is not limited thereto, and the specific processing may also be performed by the smart glasses 214.

[0378] [Third Embodiment]

[0379] Figure 5 shows an example of the configuration of the data processing system 310 according to the third embodiment.

[0380] As shown in Figure 5, the data processing system 310 includes a data processing device 12 and a headset terminal 314. An example of the data processing device 12 is a server.

[0381] The data processing device 12 comprises a computer 22, a database 24, and a communication interface 26. The computer 22 is an example of a "computer" related to the technology of this disclosure. The computer 22 comprises a processor 28, RAM 30, and storage 32. The processor 28, RAM 30, and storage 32 are connected to a bus 34. The database 24 and the communication interface 26 are also connected to the bus 34. The communication interface 26 is connected to a network 54. An example of the network 54 is a WAN (Wide Area Network) and / or a LAN (Local Area Network).

[0382] The headset terminal 314 includes a computer 36, a microphone 238, a speaker 240, a camera 42, a communication interface 44, and a display 343. The computer 36 includes a processor 46, RAM 48, and storage 50. The processor 46, RAM 48, and storage 50 are connected to a bus 52. The microphone 238, speaker 240, camera 42, and display 343 are also connected to the bus 52.

[0383] The microphone 238 receives voice signals from the user 20 and receives instructions from the user 20. The microphone 238 captures the voice signals from the user 20, converts the captured voice into audio data, and outputs it to the processor 46. The speaker 240 outputs audio according to the instructions from the processor 46.

[0384] Camera 42 is a small digital camera equipped with an optical system including a lens, aperture, and shutter, and an image sensor such as a CMOS (Complementary Metal-Oxide-Semiconductor) image sensor or a CCD (Charge Coupled Device) image sensor, and captures images of the area around the user 20 (for example, an imaging range defined by a field of view equivalent to the width of a typical healthy person's field of vision).

[0385] Communication interface 44 is connected to network 54. Communication interfaces 44 and 26 are responsible for the exchange of various information between processor 46 and processor 28 via network 54. The exchange of various information between processor 46 and processor 28 using communication interfaces 44 and 26 is performed in a secure manner.

[0386] Figure 6 shows an example of the main functions of the data processing device 12 and the headset terminal 314. As shown in Figure 6, the data processing device 12 performs specific processing using the processor 28. The storage 32 stores the specific processing program 56.

[0387] The specific processing program 56 is an example of a "program" relating to the technology of this disclosure. The processor 28 reads the specific processing program 56 from the storage 32 and executes the read specific processing program 56 on the RAM 30. The specific processing is realized by the processor 28 operating as a specific processing unit 290 in accordance with the specific processing program 56 executed on the RAM 30.

[0388] The storage 32 stores the data generation model 58 and the emotion identification model 59. The data generation model 58 and the emotion identification model 59 are used by the identification processing unit 290.

[0389] In the headset terminal 314, the processor 46 performs the reception output processing. The storage 50 stores the reception output program 60. The processor 46 reads the reception output program 60 from the storage 50 and executes the read reception output program 60 on the RAM 48. The reception output processing is realized by the processor 46 operating as a control unit 46A according to the reception output program 60 executed on the RAM 48.

[0390] Next, the specific processing performed by the specific processing unit 290 of the data processing device 12 will be described. In the following description, the data processing device 12 will be referred to as the "server" and the headset terminal 314 will be referred to as the "terminal".

[0391] This invention is a system for streamlining procedures at government offices, processing information based on user input and promptly presenting the appropriate procedure. The following describes specific embodiments for carrying out this invention.

[0392] The user uses an input device on the terminal to enter keywords related to procedures at the government office. For example, terms indicating procedures such as "resident registration" or "transfer of residence" might be used. The input device sends this information to the server.

[0393] The server uses the user's My Number (social security number) based on the received keywords to retrieve user information. This user information includes the user's age, gender, and recent relevant events (such as moving). The server also checks the current time and season information and combines this information to determine what procedures the user needs to take.

[0394] When making this decision, the server uses an embedded AI model to collect additional information necessary for the procedure as it processes the information. For example, it might determine that a transfer certificate and identification documents are required for a "transfer in" procedure and then present these as the corresponding procedure.

[0395] After processing is complete on the server, the results are sent back to the terminal and displayed to the user on a display device. This allows the user to immediately obtain the necessary procedural information and prepare accordingly. This system reduces errors caused by insufficient procedural information and facilitates smoother procedures at government offices.

[0396] The system of this invention allows users to understand the necessary procedures in advance and visit government offices with the required documents prepared, thereby significantly reducing the time wasted due to procedural errors.

[0397] The following describes the processing flow.

[0398] Step 1:

[0399] The user enters keywords related to a specific procedure using the terminal's input device. The entered information becomes basic information necessary for subsequent processing.

[0400] Step 2:

[0401] The terminal sends a request packet to the server containing the keywords entered by the user and the user ID. This causes the server, which is the central hub of the system, to begin processing the information.

[0402] Step 3:

[0403] Based on the received request, the server retrieves user identification information via the My Number Card system. This information includes the user's age, gender, and recent event history.

[0404] Step 4:

[0405] The server retrieves current time and seasonal information. This information, combined with user-specific information, helps determine the appropriate course of action.

[0406] Step 5:

[0407] The AI ​​agent on the server determines the type of procedure the user needs based on the keywords entered and the various information it retrieves. This determination includes details such as which documents are required and what the specific procedure should be.

[0408] Step 6:

[0409] The server sends procedural guidance generated by the AI ​​agent to the terminal as text data. This information includes specific actions the user should take next.

[0410] Step 7:

[0411] The terminal displays the received procedural instructions on its display device. This allows the user to understand the procedure and decide on their next course of action.

[0412] (Example 1)

[0413] Next, we will describe Example 1. In the following description, the data processing device 12 will be referred to as the "server," and the headset-type terminal 314 will be referred to as the "terminal."

[0414] Traditional government procedures were extremely complex, and frequent errors in required documents and procedural mistakes led to a decrease in overall efficiency. Furthermore, the inability to quickly provide necessary information resulted in users having to visit government offices multiple times, leading to significant wasted time.

[0415] The identification process performed by the identification processing unit 290 of the data processing device 12 in Example 1 is realized by the following means.

[0416] In this invention, the server includes means for acquiring user identification information based on input information, means for collecting additional information using a generative AI model, and means for determining necessary procedural information considering timing information. This enables the user to quickly and accurately acquire the necessary procedural information, improving the efficiency and accuracy of the procedure.

[0417] A "terminal" is a device used by a user to input information, and is equipped with input devices including a keyboard or touchscreen.

[0418] An "input device" is a device used by a user to input procedural information and constitutes part of a terminal.

[0419] A "server" is a computer system that receives and processes information sent from a terminal.

[0420] "User identification information" refers to information used to identify a user, and includes My Number (social security number) and personal information.

[0421] A "generative AI model" is a system that uses machine learning and artificial intelligence algorithms to analyze information and generate necessary additional information.

[0422] "Additional information" refers to additional information necessary for the procedure, and is data collected by the AI ​​model.

[0423] "Time information" refers to information that includes the current time and season, and is taken into consideration when determining the necessity and conditions of a procedure.

[0424] This invention provides a system for streamlining procedures at government offices. This system allows users to input procedure-related information using a terminal, and by processing that information on a server, it quickly provides the necessary procedural information.

[0425] The user enters keywords related to the procedure through the input device on the terminal. The terminal is a device including a computer or smartphone, and it sends the entered information to the server. For example, by entering the keyword "transfer of residence," the user can obtain information about the relevant procedure.

[0426] The server is a powerful computer system that, upon receiving input information, retrieves user identification information. During this process, database queries are performed, and the user's personal information is accessed. Next, a generative AI model is used to collect additional information necessary for the procedure. The generative AI model utilizes artificial intelligence technology to automatically generate and organize information related to the procedure.

[0427] As a concrete example, if a user enters "moving," the server will suggest "changing residency registration" as a related procedure and provide information on the necessary "transfer certificate" and "identity verification documents." The server also considers the current time of year to determine the priority of procedures based on season and time. This information is transmitted to the terminal and presented to the user.

[0428] The generation AI model is used via prompts. For example, a prompt such as "Please tell me the necessary government procedures when a user moves" can be input into the generation AI model to obtain the corresponding procedural information.

[0429] The system described above provides users with the information necessary for government procedures quickly, allowing them to prepare for these procedures in advance. As a result, the efficiency and accuracy of procedures are improved, and the burden on users is reduced.

[0430] The flow of the specific processing in Example 1 will be explained using Figure 11.

[0431] Step 1:

[0432] The user enters keywords related to procedures at the government office into the terminal's input device. For example, they might enter keywords such as "resident registration" or "transfer of residence." The terminal captures this input and prepares it as data in the form of a string.

[0433] Step 2:

[0434] The terminal sends the entered keyword to the server. Specifically, it generates an HTTP request and sends the input string as the payload to the server. This request may also include user identification information and a session ID.

[0435] Step 3:

[0436] The server parses the received HTTP request. First, it extracts keywords and user identification information from the request. Next, it executes an SQL query to retrieve detailed user information (such as age and address) from the database. In this step, the user information returned from the database is organized as structured data.

[0437] Step 4:

[0438] The server uses a generative AI model to collect necessary additional information based on the acquired user information and keywords. At this point, a prompt is sent to the AI ​​model. The prompt "What documents are required for the transfer procedure?" is entered, and the AI ​​model generates a list of required documents.

[0439] Step 5:

[0440] The server checks the current date, time, and seasonal information, and analyzes factors that affect the priority and necessity of procedures. This determines any additional procedural requirements related to specific seasons or times. It then links the procedures that should be prioritized according to the time of year to the user's information.

[0441] Step 6:

[0442] The server aggregates all processing results and generates a list of procedures to suggest to the user. These suggestions include necessary documents and step-by-step procedural guides. This information is then formatted as structured data, such as JSON, and prepared for transmission to the terminal.

[0443] Step 7:

[0444] The terminal receives a response from the server. It decodes the response data and displays it in a user-friendly format. The display device presents the information on the screen as a list or guide, clearly indicating the next action the user should take.

[0445] This series of steps allows users to efficiently obtain the information necessary for procedures at government offices and prepare accordingly.

[0446] (Application Example 1)

[0447] Next, we will explain Application Example 1. In the following explanation, the data processing device 12 will be referred to as the "server," and the headset-type terminal 314 will be referred to as the "terminal."

[0448] Government procedures often require users to understand the necessary documents and procedures, which can cause anxiety and confusion, especially for first-time users. Furthermore, current systems rely heavily on visual information and lack sufficient voice support. Therefore, there is a need for efficient and intuitive procedural support, such as that provided by home robots.

[0449] The specific processing performed by the specific processing unit 290 of the data processing device 12 in Application Example 1 is realized by the following means.

[0450] In this invention, the server includes means for receiving procedure-related information input from a speech recognition device, means for converting the input speech information into text and obtaining necessary additional information, and means for processing the converted information and presenting appropriate procedures. This enables the provision of procedural assistance to the user via voice through a home robot, allowing the user to quickly and easily obtain the necessary information and make appropriate preparations.

[0451] A "speech recognition device" is a device that converts a user's speech into digital signals, analyzes the speech data, and converts it into meaningful text information.

[0452] "Procedural information" refers to information required to carry out necessary administrative procedures at government offices, and includes specific procedural items and types of related documents.

[0453] "Converting to text" is the process of converting audio signals into written information, and in most cases, this is achieved by combining the analysis of acoustic features and natural language processing.

[0454] An "audio output device" is a device that reproduces digital information as sound, providing information in a form that users can hear and understand.

[0455] "User information" refers to information about an individual that the system acquires and uses, and includes information related to the identification of an individual, such as name, date of birth, and address.

[0456] The system for implementing this invention is a voice-interactive procedural support system primarily using a household robot. The server incorporates a speech recognition device, an AI model, and a voice output device. When the user speaks procedural information, the speech recognition device converts the utterance into a digital signal and then into text. The converted text information is analyzed by the AI ​​model in the server, and the appropriate procedure is determined along with any relevant additional information. The server transmits the processing results to the voice output device, and finally provides the user with the procedural information in voice.

[0457] Specifically, this system uses Python and a speech recognition library (e.g., speech_recognition) to convert speech input into text. The converted information is analyzed by an AI model, which generates a list of necessary procedures. The speech output device transmits the procedure information generated through the conversion converter to the user.

[0458] For example, if a user asks the robot, "Tell me about the procedure for renewing my driver's license," the robot will respond verbally, "You will need to visit your nearest driver's license center and bring a photo and your old license." An example of a prompt to the generative AI model used in this process would be, "The user is asking about the procedure related to 'driver's license renewal.' Please tell me what documents are needed and the steps of the procedure."

[0459] The flow of a specific process in Application Example 1 will be explained using Figure 12.

[0460] Step 1:

[0461] The user speaks procedural information through a speech recognition device. The spoken information is input as digital audio data. The server sends this audio data to the speech recognition device and converts it into text data. This results in natural language text being obtained from the acoustic signal.

[0462] Step 2:

[0463] The server inputs the procedure-related information, converted into text, into an AI model. The AI ​​model analyzes this information and collects additional information about the relevant procedures. In this process, keywords are extracted from the input text, and based on these keywords, the procedures and associated necessary documents are generated computationally, determining which procedures the user requires.

[0464] Step 3:

[0465] The server transmits the procedural information determined as the output of the AI ​​model to the speech output device. This information includes the necessary procedures, the documents to be handled, and the specific steps of the procedures. The server then synthesizes the text information into speech and provides it in a format that the user can understand.

[0466] Step 4:

[0467] The audio output device plays back the procedural information received from the server as audio and notifies the user. This allows the user to understand the necessary information by voice before going to the government office, thus streamlining the procedures.

[0468] Furthermore, an emotion engine that estimates the user's emotions may be incorporated. That is, the identification processing unit 290 may use the emotion identification model 59 to estimate the user's emotions and perform identification processing using the user's emotions.

[0469] This invention combines a system that efficiently presents necessary procedures based on user input information with an emotion engine that recognizes user emotions. The aim of this system is to support users in comfortably performing procedures and to ensure their smooth progress. The following describes specific embodiments of this invention.

[0470] The user enters keywords related to the required procedure via the terminal's input device. The input device sends this information to the server, which retrieves the user's information based on the received information. This information includes age, gender, and relevant recent events, and the appropriate procedure is determined based on this information.

[0471] Furthermore, this system incorporates an emotion engine that analyzes the user's emotions. The emotion engine uses the user's facial expressions and voice data to analyze the user's current emotional state. For example, if the user is feeling stressed, the interface uses that information to simplify the procedure and add consideration to the guidance provided.

[0472] The server acquires and analyzes emotional information, enabling it to take appropriate action based on the user's emotions. For example, if a user is feeling anxious, it will provide more detailed explanations or documents. Furthermore, procedural guidance is adjusted to the user's emotions, making it easier for them to proceed calmly.

[0473] Once processing is complete on the server, the results are sent to the terminal and displayed to the user on the display device. This allows the user to receive specific procedural guidance that is tailored to their emotional needs, enabling them to complete the procedure with confidence. In this way, the present invention can efficiently support procedures at government offices while flexibly responding to the user's emotions.

[0474] The following describes the processing flow.

[0475] Step 1:

[0476] The user enters keywords related to the required procedure into the terminal's input device. The entered information is immediately sent to the server.

[0477] Step 2:

[0478] The terminal sends the keyword information and user identification information entered by the user to the server. The information provided forms the basis for detailed processing on the server side.

[0479] Step 3:

[0480] Based on the received keywords, the server retrieves the user's basic information (age, gender, etc.) from the My Number database or other related systems. This enables more personalized procedural guidance.

[0481] Step 4:

[0482] An emotion engine integrated into the server analyzes the user's facial expressions and voice data transmitted from the terminal. The emotion engine recognizes the user's emotional state (e.g., tension, stress, relief).

[0483] Step 5:

[0484] The server combines the acquired user information with the emotional state analyzed by the emotion engine to determine the appropriate procedure for the user. If the user is experiencing anxiety or stress, the server may modify the procedure instructions to be more polite and easier to understand.

[0485] Step 6:

[0486] The server processes the information necessary for the procedure and generates appropriate guidance tailored to the user's emotional state. This guidance includes detailed explanations of the required documents and steps.

[0487] Step 7:

[0488] The server sends the generated procedural instructions to the terminal. The terminal displays the received instructions on its display device, allowing the user to see information that takes their emotional state into consideration.

[0489] Step 8:

[0490] The user proceeds with the necessary procedures based on the displayed instructions. Through this process, the user can complete the procedures with a sense of security.

[0491] (Example 2)

[0492] Next, we will describe Example 2. In the following description, the data processing device 12 will be referred to as the "server," and the headset-type terminal 314 will be referred to as the "terminal."

[0493] When users go through procedures at government offices and other public institutions, they often experience stress due to the complexity of the process, and there is a lack of guidance tailored to their individual circumstances and feelings. As a result, users are often unable to complete procedures smoothly, leading to wasted time and effort.

[0494] The identification process performed by the identification processing unit 290 of the data processing device 12 in Example 2 is realized by the following means.

[0495] In this invention, the server includes means for receiving process-related data from an input device, means for acquiring the user's emotional state using an analysis engine for analyzing the user's emotions, and means for adjusting process guidance based on the emotional state. This makes it possible to provide optimal process guidance according to the user's individual emotional state and to complete the procedure smoothly.

[0496] An "input device" is a device used by users to input process-related data.

[0497] "Process-related data" refers to data that represents the procedures and related information that the user wants to perform.

[0498] A "server" is a central information processing device that processes incoming data, retrieves necessary additional data, and presents the appropriate process.

[0499] "Additional data" refers to additional information obtained based on the input process-related data.

[0500] An "analysis engine" is a program or device used to analyze a user's emotional state.

[0501] "Emotional state" refers to information that indicates the user's current emotions and psychological state.

[0502] "Process guidance" refers to instructions or guidelines provided to help users proceed with a procedure.

[0503] A "display device" is a device that visually presents processes presented by a server to the user.

[0504] The following describes embodiments for carrying out the invention.

[0505] This system aims to support users in smoothly navigating procedures at government offices. Specifically, users input necessary process-related data using a terminal's input device, and this data is sent to a server. The server operates as a high-performance information processing device, analyzing the input data and retrieving any necessary additional data from a database or external sources.

[0506] The server uses an analysis engine to analyze the user's emotional state. This analysis engine employs advanced algorithms to detect emotions from the user's facial expressions and voice data. For example, it can use input devices such as cameras and microphones to identify the user's emotions in real time.

[0507] Based on the results of the emotion analysis, the server adjusts the process guidance and provides the user with optimized process guidelines. This allows the user to efficiently proceed with the procedure while receiving support tailored to their individual emotional state. The guidance sent from the server is visually presented to the user on the terminal's display device.

[0508] For example, when a user enters a keyword like "moving" into their device, the server receives that information and presents the necessary steps for submitting a relocation notice. If the server analyzes that the user is experiencing stress, it provides additional information to simplify the process and also displays a Q&A section to address any unclear points.

[0509] An example of a prompt to input into a generative AI model is, "Please explain the flow of an emotion-responsive system that allows users to comfortably complete government procedures." This prompt can be used to understand the overall flow of the system.

[0510] The flow of the specific processing in Example 2 will be explained using Figure 13.

[0511] Step 1:

[0512] The user enters process-related data using the terminal's input device. For example, they might enter the keyword "address change" related to a government procedure. This input data is sent to the server. The data entered by the input device is sent to the server in digital format, allowing the server to collect the basic information needed to initiate the procedure.

[0513] Step 2:

[0514] The server receives the input process-related data and retrieves necessary additional data by referring to the database. During this process, data such as the user's age, gender, and recent relevant events are examined to gather information for identifying the appropriate procedure. Input includes user information and keywords, and output is an appropriate procedure summary.

[0515] Step 3:

[0516] The server uses an analysis engine to analyze the user's emotional state based on their facial expressions and voice data. Facial recognition technology and voice analysis algorithms are used to determine whether the user is experiencing stress or anxiety. The results of this analysis are returned to the server in the form of an emotional state.

[0517] Step 4:

[0518] The server adjusts process guidance based on the analyzed emotional state. If it determines that the user is experiencing stress, it prepares to provide a simplified explanation of the procedure and offer additional guidance. The emotional state is the input, and the adjusted process guidance is generated as the output.

[0519] Step 5:

[0520] The server sends coordinated process instructions to the terminal. The terminal uses a display device to visually present this guidance to the user. The user can proceed with the procedure by following the instructions displayed on the terminal. At this stage, the process initiated by the user's input is nearing completion.

[0521] (Application Example 2)

[0522] Next, we will explain application example 2. In the following explanation, the data processing device 12 will be referred to as the "server," and the headset-type terminal 314 will be referred to as the "terminal."

[0523] Conventional procedural systems fail to address the emotional anxiety and stress experienced by users, which can hinder the smooth progress of procedures. Security-related procedures, in particular, are often complex and can increase user stress. This invention aims to provide a system that addresses such emotional states of users, enabling smoother and more comfortable procedures.

[0524] The specific processing performed by the specific processing unit 290 of the data processing device 12 in Application Example 2 is realized by the following means.

[0525] In this invention, the server includes means for receiving procedure-related information from an input device, means for acquiring necessary additional information based on the input information, means for processing the acquired information and presenting an appropriate procedure, means for analyzing the user's emotional state, means for adjusting the flow of the procedure based on the analyzed emotional state, and means for displaying the presented procedure on a display device. This makes it possible to provide procedure guidance that is sensitive to the user's emotions and to complete the procedure with peace of mind.

[0526] An "input device" is a device used to receive procedural information from the user.

[0527] "Procedure-related information" refers to various pieces of information necessary for the procedure the user is attempting to perform.

[0528] "Additional information" refers to additional information necessary to proceed with a specific procedure, based on the procedure-related information entered by the user.

[0529] "Emotional state" refers to the psychological and emotional state that a user is currently experiencing, and includes information such as the degree of stress or anxiety.

[0530] A "display device" is a device used to visually present processed procedural information and other guidance to the user.

[0531] A "server" is a central computer that processes information received from users and provides the necessary data.

[0532] "Means for adjusting the flow of procedures" refers to functions that optimize the way procedures are carried out and the order of those procedures based on the analyzed emotional state of the user.

[0533] The system implementing this invention consists of a series of processes that perform information input, sentiment analysis, and procedural guidance to help users comfortably complete procedures. Its specific form is described below.

[0534] First, the user enters procedure-related information using a terminal. This terminal includes smartphones and personal computers, and uses a touchscreen or keyboard as the input device. The entered information is then sent to a server, which retrieves any necessary additional information from its database.

[0535] Next, the server analyzes the user's emotional state using an emotion recognition engine. This engine uses image processing software and voice analysis software to determine the user's current emotions from their facial expressions and voice. Specifically, it uses NVIDIA GPUs to perform data processing in real time.

[0536] After the emotional state is analyzed, the server adjusts the procedure flow according to the user's condition. This adjustment allows for simplifying procedural steps or adding detailed explanations if the user is experiencing stress. The system incorporates features to improve the user experience, drawing inspiration from Expedia's UX design guidelines.

[0537] Ultimately, the procedural information presented by the server is transmitted to the terminal's display device and presented to the user in a clear and reassuring manner. This display includes interactive guides and audio feedback, providing a more user-friendly interface.

[0538] As a concrete example, consider a scenario where a user uses this system when performing online security procedures. The system, through emotion recognition, determines that the user is feeling anxious and provides additional safeguard information and step-by-step explanations. This allows the user to proceed with the procedure with confidence.

[0539] Examples of prompts to input into a generative AI model:

[0540] "Please generate a guide to assist users who are experiencing stress."

[0541] The flow of a specific process in Application Example 2 will be explained using Figure 14.

[0542] Step 1:

[0543] The user enters procedure-related information on a terminal. Using an input device, the user enters the necessary information for the procedure, and the terminal sends this information to the server. The input data includes user identification information and the type of procedure.

[0544] Step 2:

[0545] The server retrieves necessary additional information from the database based on the procedure-related information received from the terminal. During the retrieval process, it uses SQL queries and other methods to match user information and extract relevant additional information. The output is a set of data necessary for completing the procedure.

[0546] Step 3:

[0547] The server analyzes the user's emotional state using an emotion recognition engine. Real-time facial expression and audio data sent from the terminal are used as input, and a machine learning model (e.g., TensorFlow) performs image and audio analysis to quantify the user's emotions. The output is an emotional state (e.g., stress level, comfort level).

[0548] Step 4:

[0549] The server adjusts the procedure flow based on the analyzed emotional state. It may simplify or elaborate the procedure steps based on the emotional state score. For example, if the user is stressed, it will generate simplified instructions. The adjusted procedure steps are then output.

[0550] Step 5:

[0551] The server finally sends the coordinated procedural information to the terminal and displays it on the display device. This allows the user to receive visualized guidance and complete the procedure by following the instructions. As output, an interface that enhances the user experience is provided.

[0552] The specific processing unit 290 transmits the result of the specific processing to the headset terminal 314. In the headset terminal 314, the control unit 46A causes the speaker 240 and display 343 to output the result of the specific processing. The microphone 238 acquires audio indicating user input for the result of the specific processing. The control unit 46A transmits the audio data indicating user input acquired by the microphone 238 to the data processing unit 12. In the data processing unit 12, the specific processing unit 290 acquires the audio data.

[0553] Data generation model 58 is a type of so-called generative AI (Artificial Intelligence). An example of data generation model 58 is ChatGPT (Internet Search<URL: https: / / openai.com / blog / chatgpt> ), Gemini (Internet search) <url: https: gemini.google.com ?hl="ja">Examples of generative AI include the following. The data generation model 58 is obtained by performing deep learning on a neural network. The data generation model 58 is input with prompts containing instructions, and with inference data such as audio data representing speech, text data representing text, and image data representing images. The data generation model 58 infers from the input inference data according to the instructions indicated by the prompts, and outputs the inference results in data formats such as audio data and text data. Here, inference refers to, for example, analysis, classification, prediction, and / or summarization.

[0554] In the above embodiment, an example was given in which specific processing is performed by the data processing device 12, but the technology of this disclosure is not limited thereto, and specific processing may also be performed by the headset terminal 314.

[0555] [Fourth Embodiment]

[0556] Figure 7 shows an example of the configuration of the data processing system 410 according to the fourth embodiment.

[0557] As shown in Figure 7, the data processing system 410 includes a data processing device 12 and a robot 414. An example of the data processing device 12 is a server.

[0558] The data processing device 12 comprises a computer 22, a database 24, and a communication interface 26. The computer 22 is an example of a "computer" related to the technology of this disclosure. The computer 22 comprises a processor 28, RAM 30, and storage 32. The processor 28, RAM 30, and storage 32 are connected to a bus 34. The database 24 and the communication interface 26 are also connected to the bus 34. The communication interface 26 is connected to a network 54. An example of the network 54 is a WAN (Wide Area Network) and / or a LAN (Local Area Network).

[0559] The robot 414 includes a computer 36, a microphone 238, a speaker 240, a camera 42, a communication interface 44, and a controlled object 443. The computer 36 includes a processor 46, RAM 48, and storage 50. The processor 46, RAM 48, and storage 50 are connected to a bus 52. The microphone 238, speaker 240, camera 42, and controlled object 443 are also connected to the bus 52.

[0560] The microphone 238 receives voice signals from the user 20 and receives instructions from the user 20. The microphone 238 captures the voice signals from the user 20, converts the captured voice into audio data, and outputs it to the processor 46. The speaker 240 outputs audio according to the instructions from the processor 46.

[0561] Camera 42 is a small digital camera equipped with an optical system including a lens, aperture, and shutter, and an image sensor such as a CMOS (Complementary Metal-Oxide-Semiconductor) image sensor or a CCD (Charge Coupled Device) image sensor, and captures images of the area around the user 20 (for example, an imaging range defined by a field of view equivalent to the width of a typical healthy person's field of vision).

[0562] Communication interface 44 is connected to network 54. Communication interfaces 44 and 26 are responsible for the exchange of various information between processor 46 and processor 28 via network 54. The exchange of various information between processor 46 and processor 28 using communication interfaces 44 and 26 is performed in a secure manner.

[0563] The controlled object 443 includes a display device, LEDs in the eyes, and motors that drive the arms, hands, and feet. The posture and gestures of the robot 414 are controlled by controlling the motors of the arms, hands, and feet. Some of the robot 414's emotions can be expressed by controlling these motors. Furthermore, the robot 414's facial expressions can also be expressed by controlling the illumination state of the LEDs in its eyes.

[0564] Figure 8 shows an example of the main functions of the data processing device 12 and the robot 414. As shown in Figure 8, the data processing device 12 performs specific processing using the processor 28. The storage 32 stores the specific processing program 56.

[0565] The specific processing program 56 is an example of a "program" relating to the technology of this disclosure. The processor 28 reads the specific processing program 56 from the storage 32 and executes the read specific processing program 56 on the RAM 30. The specific processing is realized by the processor 28 operating as a specific processing unit 290 in accordance with the specific processing program 56 executed on the RAM 30.

[0566] The storage 32 stores the data generation model 58 and the emotion identification model 59. The data generation model 58 and the emotion identification model 59 are used by the identification processing unit 290.

[0567] In robot 414, the processor 46 performs the reception output processing. The storage 50 stores the reception output program 60. The processor 46 reads the reception output program 60 from the storage 50 and executes the read reception output program 60 on the RAM 48. The reception output processing is realized by the processor 46 operating as a control unit 46A according to the reception output program 60 executed on the RAM 48.

[0568] Next, the specific processing performed by the specific processing unit 290 of the data processing device 12 will be described. In the following description, the data processing device 12 will be referred to as the "server" and the robot 414 as the "terminal".

[0569] This invention is a system for streamlining procedures at government offices, processing information based on user input and promptly presenting the appropriate procedure. The following describes specific embodiments for carrying out this invention.

[0570] The user uses an input device on the terminal to enter keywords related to procedures at the government office. For example, terms indicating procedures such as "resident registration" or "transfer of residence" might be used. The input device sends this information to the server.

[0571] The server uses the user's My Number (social security number) based on the received keywords to retrieve user information. This user information includes the user's age, gender, and recent relevant events (such as moving). The server also checks the current time and season information and combines this information to determine what procedures the user needs to take.

[0572] When making this decision, the server uses an embedded AI model to collect additional information necessary for the procedure as it processes the information. For example, it might determine that a transfer certificate and identification documents are required for a "transfer in" procedure and then present these as the corresponding procedure.

[0573] After processing is complete on the server, the results are sent back to the terminal and displayed to the user on a display device. This allows the user to immediately obtain the necessary procedural information and prepare accordingly. This system reduces errors caused by insufficient procedural information and facilitates smoother procedures at government offices.

[0574] The system of this invention allows users to understand the necessary procedures in advance and visit government offices with the required documents prepared, thereby significantly reducing the time wasted due to procedural errors.

[0575] The following describes the processing flow.

[0576] Step 1:

[0577] The user enters keywords related to a specific procedure using the terminal's input device. The entered information becomes basic information necessary for subsequent processing.

[0578] Step 2:

[0579] The terminal sends a request packet to the server containing the keywords entered by the user and the user ID. This causes the server, which is the central hub of the system, to begin processing the information.

[0580] Step 3:

[0581] Based on the received request, the server retrieves user identification information via the My Number Card system. This information includes the user's age, gender, and recent event history.

[0582] Step 4:

[0583] The server retrieves current time and seasonal information. This information, combined with user-specific information, helps determine the appropriate course of action.

[0584] Step 5:

[0585] The AI ​​agent on the server determines the type of procedure the user needs based on the keywords entered and the various information it retrieves. This determination includes details such as which documents are required and what the specific procedure should be.

[0586] Step 6:

[0587] The server sends procedural guidance generated by the AI ​​agent to the terminal as text data. This information includes specific actions the user should take next.

[0588] Step 7:

[0589] The terminal displays the received procedural instructions on its display device. This allows the user to understand the procedure and decide on their next course of action.

[0590] (Example 1)

[0591] Next, we will describe Example 1. In the following description, the data processing device 12 will be referred to as the "server" and the robot 414 as the "terminal".

[0592] Traditional government procedures were extremely complex, and frequent errors in required documents and procedural mistakes led to a decrease in overall efficiency. Furthermore, the inability to quickly provide necessary information resulted in users having to visit government offices multiple times, leading to significant wasted time.

[0593] The identification process performed by the identification processing unit 290 of the data processing device 12 in Example 1 is realized by the following means.

[0594] In this invention, the server includes means for acquiring user identification information based on input information, means for collecting additional information using a generative AI model, and means for determining necessary procedural information considering timing information. This enables the user to quickly and accurately acquire the necessary procedural information, improving the efficiency and accuracy of the procedure.

[0595] A "terminal" is a device used by a user to input information, and is equipped with input devices including a keyboard or touchscreen.

[0596] An "input device" is a device used by a user to input procedural information and constitutes part of a terminal.

[0597] A "server" is a computer system that receives and processes information sent from a terminal.

[0598] "User identification information" refers to information used to identify a user, and includes My Number (social security number) and personal information.

[0599] A "generative AI model" is a system that uses machine learning and artificial intelligence algorithms to analyze information and generate necessary additional information.

[0600] "Additional information" refers to additional information necessary for the procedure, and is data collected by the AI ​​model.

[0601] "Time information" refers to information that includes the current time and season, and is taken into consideration when determining the necessity and conditions of a procedure.

[0602] This invention provides a system for streamlining procedures at government offices. This system allows users to input procedure-related information using a terminal, and by processing that information on a server, it quickly provides the necessary procedural information.

[0603] The user enters keywords related to the procedure through the input device on the terminal. The terminal is a device including a computer or smartphone, and it sends the entered information to the server. For example, by entering the keyword "transfer of residence," the user can obtain information about the relevant procedure.

[0604] The server is a powerful computer system that, upon receiving input information, retrieves user identification information. During this process, database queries are performed, and the user's personal information is accessed. Next, a generative AI model is used to collect additional information necessary for the procedure. The generative AI model utilizes artificial intelligence technology to automatically generate and organize information related to the procedure.

[0605] As a concrete example, if a user enters "moving," the server will suggest "changing residency registration" as a related procedure and provide information on the necessary "transfer certificate" and "identity verification documents." The server also considers the current time of year to determine the priority of procedures based on season and time. This information is transmitted to the terminal and presented to the user.

[0606] The generation AI model is used via prompts. For example, a prompt such as "Please tell me the necessary government procedures when a user moves" can be input into the generation AI model to obtain the corresponding procedural information.

[0607] The system described above provides users with the information necessary for government procedures quickly, allowing them to prepare for these procedures in advance. As a result, the efficiency and accuracy of procedures are improved, and the burden on users is reduced.

[0608] The flow of the specific processing in Example 1 will be explained using Figure 11.

[0609] Step 1:

[0610] The user enters keywords related to procedures at the government office into the terminal's input device. For example, they might enter keywords such as "resident registration" or "transfer of residence." The terminal captures this input and prepares it as data in the form of a string.

[0611] Step 2:

[0612] The terminal sends the entered keyword to the server. Specifically, it generates an HTTP request and sends the input string as the payload to the server. This request may also include user identification information and a session ID.

[0613] Step 3:

[0614] The server parses the received HTTP request. First, it extracts keywords and user identification information from the request. Next, it executes an SQL query to retrieve detailed user information (such as age and address) from the database. In this step, the user information returned from the database is organized as structured data.

[0615] Step 4:

[0616] The server uses a generative AI model to collect necessary additional information based on the acquired user information and keywords. At this point, a prompt is sent to the AI ​​model. The prompt "What documents are required for the transfer procedure?" is entered, and the AI ​​model generates a list of required documents.

[0617] Step 5:

[0618] The server checks the current date, time, and seasonal information, and analyzes factors that affect the priority and necessity of procedures. This determines any additional procedural requirements related to specific seasons or times. It then links the procedures that should be prioritized according to the time of year to the user's information.

[0619] Step 6:

[0620] The server aggregates all processing results and generates a list of procedures to suggest to the user. These suggestions include necessary documents and step-by-step procedural guides. This information is then formatted as structured data, such as JSON, and prepared for transmission to the terminal.

[0621] Step 7:

[0622] The terminal receives a response from the server. It decodes the response data and displays it in a user-friendly format. The display device presents the information on the screen as a list or guide, clearly indicating the next action the user should take.

[0623] This series of steps allows users to efficiently obtain the information necessary for procedures at government offices and prepare accordingly.

[0624] (Application Example 1)

[0625] Next, we will explain Application Example 1. In the following explanation, the data processing device 12 will be referred to as the "server" and the robot 414 as the "terminal".

[0626] Government procedures often require users to understand the necessary documents and procedures, which can cause anxiety and confusion, especially for first-time users. Furthermore, current systems rely heavily on visual information and lack sufficient voice support. Therefore, there is a need for efficient and intuitive procedural support, such as that provided by home robots.

[0627] The specific processing performed by the specific processing unit 290 of the data processing device 12 in Application Example 1 is realized by the following means.

[0628] In this invention, the server includes means for receiving procedure-related information input from a speech recognition device, means for converting the input speech information into text and obtaining necessary additional information, and means for processing the converted information and presenting appropriate procedures. This enables the provision of procedural assistance to the user via voice through a home robot, allowing the user to quickly and easily obtain the necessary information and make appropriate preparations.

[0629] A "speech recognition device" is a device that converts a user's speech into digital signals, analyzes the speech data, and converts it into meaningful text information.

[0630] "Procedural information" refers to information required to carry out necessary administrative procedures at government offices, and includes specific procedural items and types of related documents.

[0631] "Converting to text" is the process of converting audio signals into written information, and in most cases, this is achieved by combining the analysis of acoustic features and natural language processing.

[0632] An "audio output device" is a device that reproduces digital information as sound, providing information in a form that users can hear and understand.

[0633] "User information" refers to information about an individual that the system acquires and uses, and includes information related to the identification of an individual, such as name, date of birth, and address.

[0634] The system for implementing this invention is a voice-interactive procedural support system primarily using a household robot. The server incorporates a speech recognition device, an AI model, and a voice output device. When the user speaks procedural information, the speech recognition device converts the utterance into a digital signal and then into text. The converted text information is analyzed by the AI ​​model in the server, and the appropriate procedure is determined along with any relevant additional information. The server transmits the processing results to the voice output device, and finally provides the user with the procedural information in voice.

[0635] Specifically, this system uses Python and a speech recognition library (e.g., speech_recognition) to convert speech input into text. The converted information is analyzed by an AI model, which generates a list of necessary procedures. The speech output device transmits the procedure information generated through the conversion converter to the user.

[0636] For example, if a user asks the robot, "Tell me about the procedure for renewing my driver's license," the robot will respond verbally, "You will need to visit your nearest driver's license center and bring a photo and your old license." An example of a prompt to the generative AI model used in this process would be, "The user is asking about the procedure related to 'driver's license renewal.' Please tell me what documents are needed and the steps of the procedure."

[0637] The flow of a specific process in Application Example 1 will be explained using Figure 12.

[0638] Step 1:

[0639] The user speaks procedural information through a speech recognition device. The spoken information is input as digital audio data. The server sends this audio data to the speech recognition device and converts it into text data. This results in natural language text being obtained from the acoustic signal.

[0640] Step 2:

[0641] The server inputs the procedure-related information, converted into text, into an AI model. The AI ​​model analyzes this information and collects additional information about the relevant procedures. In this process, keywords are extracted from the input text, and based on these keywords, the procedures and associated necessary documents are generated computationally, determining which procedures the user requires.

[0642] Step 3:

[0643] The server transmits the procedural information determined as the output of the AI ​​model to the speech output device. This information includes the necessary procedures, the documents to be handled, and the specific steps of the procedures. The server then synthesizes the text information into speech and provides it in a format that the user can understand.

[0644] Step 4:

[0645] The audio output device plays back the procedural information received from the server as audio and notifies the user. This allows the user to understand the necessary information by voice before going to the government office, thus streamlining the procedures.

[0646] Furthermore, an emotion engine that estimates the user's emotions may be incorporated. That is, the identification processing unit 290 may use the emotion identification model 59 to estimate the user's emotions and perform identification processing using the user's emotions.

[0647] This invention combines a system that efficiently presents necessary procedures based on user input information with an emotion engine that recognizes user emotions. The aim of this system is to support users in comfortably performing procedures and to ensure their smooth progress. The following describes specific embodiments of this invention.

[0648] The user enters keywords related to the required procedure via the terminal's input device. The input device sends this information to the server, which retrieves the user's information based on the received information. This information includes age, gender, and relevant recent events, and the appropriate procedure is determined based on this information.

[0649] Furthermore, this system incorporates an emotion engine that analyzes the user's emotions. The emotion engine uses the user's facial expressions and voice data to analyze the user's current emotional state. For example, if the user is feeling stressed, the interface uses that information to simplify the procedure and add consideration to the guidance provided.

[0650] The server acquires and analyzes emotional information, enabling it to take appropriate action based on the user's emotions. For example, if a user is feeling anxious, it will provide more detailed explanations or documents. Furthermore, procedural guidance is adjusted to the user's emotions, making it easier for them to proceed calmly.

[0651] Once processing is complete on the server, the results are sent to the terminal and displayed to the user on the display device. This allows the user to receive specific procedural guidance that is tailored to their emotional needs, enabling them to complete the procedure with confidence. In this way, the present invention can efficiently support procedures at government offices while flexibly responding to the user's emotions.

[0652] The following describes the processing flow.

[0653] Step 1:

[0654] The user enters keywords related to the required procedure into the terminal's input device. The entered information is immediately sent to the server.

[0655] Step 2:

[0656] The terminal sends the keyword information and user identification information entered by the user to the server. The information provided forms the basis for detailed processing on the server side.

[0657] Step 3:

[0658] Based on the received keywords, the server retrieves the user's basic information (age, gender, etc.) from the My Number database or other related systems. This enables more personalized procedural guidance.

[0659] Step 4:

[0660] An emotion engine integrated into the server analyzes the user's facial expressions and voice data transmitted from the terminal. The emotion engine recognizes the user's emotional state (e.g., tension, stress, relief).

[0661] Step 5:

[0662] The server combines the acquired user information with the emotional state analyzed by the emotion engine to determine the appropriate procedure for the user. If the user is experiencing anxiety or stress, the server may modify the procedure instructions to be more polite and easier to understand.

[0663] Step 6:

[0664] The server processes the information necessary for the procedure and generates appropriate guidance tailored to the user's emotional state. This guidance includes detailed explanations of the required documents and steps.

[0665] Step 7:

[0666] The server sends the generated procedural instructions to the terminal. The terminal displays the received instructions on its display device, allowing the user to see information that takes their emotional state into consideration.

[0667] Step 8:

[0668] The user proceeds with the necessary procedures based on the displayed instructions. Through this process, the user can complete the procedures with a sense of security.

[0669] (Example 2)

[0670] Next, we will describe Example 2. In the following description, the data processing device 12 will be referred to as the "server" and the robot 414 as the "terminal".

[0671] When users go through procedures at government offices and other public institutions, they often experience stress due to the complexity of the process, and there is a lack of guidance tailored to their individual circumstances and feelings. As a result, users are often unable to complete procedures smoothly, leading to wasted time and effort.

[0672] The identification process performed by the identification processing unit 290 of the data processing device 12 in Example 2 is realized by the following means.

[0673] In this invention, the server includes means for receiving process-related data from an input device, means for acquiring the user's emotional state using an analysis engine for analyzing the user's emotions, and means for adjusting process guidance based on the emotional state. This makes it possible to provide optimal process guidance according to the user's individual emotional state and to complete the procedure smoothly.

[0674] An "input device" is a device used by users to input process-related data.

[0675] "Process-related data" refers to data that represents the procedures and related information that the user wants to perform.

[0676] A "server" is a central information processing device that processes incoming data, retrieves necessary additional data, and presents the appropriate process.

[0677] "Additional data" refers to additional information obtained based on the input process-related data.

[0678] An "analysis engine" is a program or device used to analyze a user's emotional state.

[0679] "Emotional state" refers to information that indicates the user's current emotions and psychological state.

[0680] "Process guidance" refers to instructions or guidelines provided to help users proceed with a procedure.

[0681] A "display device" is a device that visually presents processes presented by a server to the user.

[0682] The following describes embodiments for carrying out the invention.

[0683] This system aims to support users in smoothly navigating procedures at government offices. Specifically, users input necessary process-related data using a terminal's input device, and this data is sent to a server. The server operates as a high-performance information processing device, analyzing the input data and retrieving any necessary additional data from a database or external sources.

[0684] The server uses an analysis engine to analyze the user's emotional state. This analysis engine employs advanced algorithms to detect emotions from the user's facial expressions and voice data. For example, it can use input devices such as cameras and microphones to identify the user's emotions in real time.

[0685] Based on the results of the emotion analysis, the server adjusts the process guidance and provides the user with optimized process guidelines. This allows the user to efficiently proceed with the procedure while receiving support tailored to their individual emotional state. The guidance sent from the server is visually presented to the user on the terminal's display device.

[0686] For example, when a user enters a keyword like "moving" into their device, the server receives that information and presents the necessary steps for submitting a relocation notice. If the server analyzes that the user is experiencing stress, it provides additional information to simplify the process and also displays a Q&A section to address any unclear points.

[0687] An example of a prompt to input into a generative AI model is, "Please explain the flow of an emotion-responsive system that allows users to comfortably complete government procedures." This prompt can be used to understand the overall flow of the system.

[0688] The flow of the specific processing in Example 2 will be explained using Figure 13.

[0689] Step 1:

[0690] The user enters process-related data using the terminal's input device. For example, they might enter the keyword "address change" related to a government procedure. This input data is sent to the server. The data entered by the input device is sent to the server in digital format, allowing the server to collect the basic information needed to initiate the procedure.

[0691] Step 2:

[0692] The server receives the input process-related data and retrieves necessary additional data by referring to the database. During this process, data such as the user's age, gender, and recent relevant events are examined to gather information for identifying the appropriate procedure. Input includes user information and keywords, and output is an appropriate procedure summary.

[0693] Step 3:

[0694] The server uses an analysis engine to analyze the user's emotional state based on their facial expressions and voice data. Facial recognition technology and voice analysis algorithms are used to determine whether the user is experiencing stress or anxiety. The results of this analysis are returned to the server in the form of an emotional state.

[0695] Step 4:

[0696] The server adjusts process guidance based on the analyzed emotional state. If it determines that the user is experiencing stress, it prepares to provide a simplified explanation of the procedure and offer additional guidance. The emotional state is the input, and the adjusted process guidance is generated as the output.

[0697] Step 5:

[0698] The server sends coordinated process instructions to the terminal. The terminal uses a display device to visually present this guidance to the user. The user can proceed with the procedure by following the instructions displayed on the terminal. At this stage, the process initiated by the user's input is nearing completion.

[0699] (Application Example 2)

[0700] Next, we will explain application example 2. In the following explanation, the data processing device 12 will be referred to as the "server" and the robot 414 as the "terminal".

[0701] Conventional procedural systems fail to address the emotional anxiety and stress experienced by users, which can hinder the smooth progress of procedures. Security-related procedures, in particular, are often complex and can increase user stress. This invention aims to provide a system that addresses such emotional states of users, enabling smoother and more comfortable procedures.

[0702] The specific processing performed by the specific processing unit 290 of the data processing device 12 in Application Example 2 is realized by the following means.

[0703] In this invention, the server includes means for receiving procedure-related information from an input device, means for acquiring necessary additional information based on the input information, means for processing the acquired information and presenting an appropriate procedure, means for analyzing the user's emotional state, means for adjusting the flow of the procedure based on the analyzed emotional state, and means for displaying the presented procedure on a display device. This makes it possible to provide procedure guidance that is sensitive to the user's emotions and to complete the procedure with peace of mind.

[0704] An "input device" is a device used to receive procedural information from the user.

[0705] "Procedure-related information" refers to various pieces of information necessary for the procedure the user is attempting to perform.

[0706] "Additional information" refers to additional information necessary to proceed with a specific procedure, based on the procedure-related information entered by the user.

[0707] "Emotional state" refers to the psychological and emotional state that a user is currently experiencing, and includes information such as the degree of stress or anxiety.

[0708] A "display device" is a device used to visually present processed procedural information and other guidance to the user.

[0709] A "server" is a central computer that processes information received from users and provides the necessary data.

[0710] "Means for adjusting the flow of procedures" refers to functions that optimize the way procedures are carried out and the order of those procedures based on the analyzed emotional state of the user.

[0711] The system implementing this invention consists of a series of processes that perform information input, sentiment analysis, and procedural guidance to help users comfortably complete procedures. Its specific form is described below.

[0712] First, the user enters procedure-related information using a terminal. This terminal includes smartphones and personal computers, and uses a touchscreen or keyboard as the input device. The entered information is then sent to a server, which retrieves any necessary additional information from its database.

[0713] Next, the server analyzes the user's emotional state using an emotion recognition engine. This engine uses image processing software and voice analysis software to determine the user's current emotions from their facial expressions and voice. Specifically, it uses NVIDIA GPUs to perform data processing in real time.

[0714] After the emotional state is analyzed, the server adjusts the procedure flow according to the user's condition. This adjustment allows for simplifying procedural steps or adding detailed explanations if the user is experiencing stress. The system incorporates features to improve the user experience, drawing inspiration from Expedia's UX design guidelines.

[0715] Ultimately, the procedural information presented by the server is transmitted to the terminal's display device and presented to the user in a clear and reassuring manner. This display includes interactive guides and audio feedback, providing a more user-friendly interface.

[0716] As a concrete example, consider a scenario where a user uses this system when performing online security procedures. The system, through emotion recognition, determines that the user is feeling anxious and provides additional safeguard information and step-by-step explanations. This allows the user to proceed with the procedure with confidence.

[0717] Examples of prompts to input into a generative AI model:

[0718] "Please generate a guide to assist users who are experiencing stress."

[0719] The flow of a specific process in Application Example 2 will be explained using Figure 14.

[0720] Step 1:

[0721] The user enters procedure-related information on a terminal. Using an input device, the user enters the necessary information for the procedure, and the terminal sends this information to the server. The input data includes user identification information and the type of procedure.

[0722] Step 2:

[0723] The server retrieves necessary additional information from the database based on the procedure-related information received from the terminal. During the retrieval process, it uses SQL queries and other methods to match user information and extract relevant additional information. The output is a set of data necessary for completing the procedure.

[0724] Step 3:

[0725] The server analyzes the user's emotional state using an emotion recognition engine. Real-time facial expression and audio data sent from the terminal are used as input, and a machine learning model (e.g., TensorFlow) performs image and audio analysis to quantify the user's emotions. The output is an emotional state (e.g., stress level, comfort level).

[0726] Step 4:

[0727] The server adjusts the procedure flow based on the analyzed emotional state. It may simplify or elaborate the procedure steps based on the emotional state score. For example, if the user is stressed, it will generate simplified instructions. The adjusted procedure steps are then output.

[0728] Step 5:

[0729] The server finally sends the coordinated procedural information to the terminal and displays it on the display device. This allows the user to receive visualized guidance and complete the procedure by following the instructions. As output, an interface that enhances the user experience is provided.

[0730] The specific processing unit 290 transmits the result of the specific processing to the robot 414. In the robot 414, the control unit 46A causes the speaker 240 and the controlled object 443 to output the result of the specific processing. The microphone 238 acquires audio indicating user input for the result of the specific processing. The control unit 46A transmits the audio data indicating user input acquired by the microphone 238 to the data processing unit 12. In the data processing unit 12, the specific processing unit 290 acquires the audio data.

[0731] Data generation model 58 is a type of so-called generative AI (Artificial Intelligence). An example of data generation model 58 is ChatGPT (Internet Search<URL: https: / / openai.com / blog / chatgpt> ), Gemini (Internet search) <url: https: gemini.google.com ?hl="ja">Examples of generative AI include the following. The data generation model 58 is obtained by performing deep learning on a neural network. The data generation model 58 is input with prompts containing instructions, and with inference data such as audio data representing speech, text data representing text, and image data representing images. The data generation model 58 infers from the input inference data according to the instructions indicated by the prompts, and outputs the inference results in data formats such as audio data and text data. Here, inference refers to, for example, analysis, classification, prediction, and / or summarization.

[0732] In the above embodiment, an example was given in which the specific processing is performed by the data processing device 12, but the technology of this disclosure is not limited thereto, and the specific processing may also be performed by the robot 414.

[0733] Furthermore, the emotion identification model 59, acting as an emotion engine, may determine the user's emotion according to a specific mapping. Specifically, the emotion identification model 59 may determine the user's emotion according to a specific mapping, which is an emotion map (see Figure 9). Similarly, the emotion identification model 59 may also determine the robot's emotion, and the identification processing unit 290 may perform identification processing using the robot's emotion.

[0734] Figure 9 shows an emotion map 400 in which multiple emotions are mapped. In the emotion map 400, emotions are arranged in concentric circles radiating from the center. The closer to the center of the concentric circles, the more primitive the emotions are located. Further out of the concentric circles, emotions representing states and actions arising from mental states are located. Emotion is a concept that includes feelings and mental states. On the left side of the concentric circles, emotions that are generally generated from reactions occurring in the brain are located. On the right side of the concentric circles, emotions that are generally induced by situational judgment are located. Above and below the concentric circles, emotions that are generally generated from reactions occurring in the brain and induced by situational judgment are located. In addition, the emotion of "pleasure" is located on the upper side of the concentric circles, and the emotion of "displeasure" is located on the lower side. Thus, in the emotion map 400, multiple emotions are mapped based on the structure in which emotions arise, and emotions that are likely to occur simultaneously are mapped close together.

[0735] These emotions are distributed at the 3 o'clock position on the Emotion Map 400, and usually fluctuate between feelings of security and anxiety. In the right half of the Emotion Map 400, situational awareness takes precedence over internal feelings, resulting in a calm impression.

[0736] The inside of the Emotion Map 400 represents inner thoughts, while the outside represents actions. Therefore, the further you go from the outside of the Emotion Map 400, the more visible (expressed in actions) your emotions become.

[0737] Here, human emotions are based on various balances, such as posture and blood sugar levels. When these balances deviate from the ideal, it results in discomfort, and when they approach the ideal, it results in pleasure. Similarly, in robots, cars, motorcycles, etc., emotions can be created based on various balances, such as posture and battery level. When these balances deviate from the ideal, it results in discomfort, and when they approach the ideal, it results in pleasure. The emotion map can be generated, for example, based on Dr. Mitsuyoshi's emotion map (Research on a system for analyzing brain physiological signals of speech emotion recognition and emotion, Tokushima University, doctoral dissertation: https: / / ci.nii.ac.jp / naid / 500000375379). The left half of the emotion map contains emotions belonging to a region called "response," where sensation is dominant. The right half of the emotion map contains emotions belonging to a region called "situation," where situational awareness is dominant.

[0738] The emotion map defines two emotions that promote learning. One is the emotion around the middle of the negative "repentance" and "reflection" on the situation side. In other words, it is when the robot experiences negative emotions such as "I never want to feel this way again" or "I don't want to be scolded again." The other is the emotion around the positive "desire" on the reaction side. In other words, it is when the robot has positive feelings such as "I want more" or "I want to know more."

[0739] The emotion identification model 59 inputs user input into a pre-trained neural network, obtains emotion values ​​representing each emotion shown in the emotion map 400, and determines the user's emotion. This neural network is pre-trained based on multiple training data sets, which are combinations of user input and emotion values ​​representing each emotion shown in the emotion map 400. Furthermore, this neural network is trained so that emotions located close together have similar values, as shown in the emotion map 900 in Figure 10. Figure 10 shows an example where multiple emotions such as "reassured," "calm," and "confident" have similar emotion values.

[0740] The above description primarily focuses on the functions of the data processing device 12 in relation to this disclosure. However, the system related to this disclosure is not necessarily implemented on a server. The system related to this disclosure may be implemented as a general information processing system. This disclosure may be implemented, for example, as a software program that runs on a personal computer or as an application that runs on a smartphone. The method related to this disclosure may be provided to users in SaaS (Software as a Service) format.

[0741] In the above embodiment, an example was given in which a specific process is performed by a single computer 22. However, the technology of this disclosure is not limited thereto, and a distributed processing of the specific process may be performed by multiple computers, including computer 22. For example, a data generation model 58 may be provided in an external device of the data processing device 12, and the external device may generate data according to the input data.

[0742] In the above embodiment, an example was given in which the specific processing program 56 is stored in the storage 32, but the technology of this disclosure is not limited thereto. For example, the specific processing program 56 may be stored in a portable, computer-readable, non-temporary storage medium such as a USB (Universal Serial Bus) memory. The specific processing program 56 stored in the non-temporary storage medium is installed in the computer 22 of the data processing device 12. The processor 28 executes specific processing according to the specific processing program 56.

[0743] Alternatively, the specific processing program 56 may be stored in a storage device such as a server connected to the data processing device 12 via the network 54, and the specific processing program 56 may be downloaded and installed on the computer 22 in response to a request from the data processing device 12.

[0744] Furthermore, it is not necessary to store the entirety of the specific processing program 56 in a storage device such as a server connected to the data processing device 12 via the network 54, or to store the entirety of the specific processing program 56 in the storage 32; it is acceptable to store only a portion of the specific processing program 56.

[0745] The following types of processors can be used as hardware resources to perform specific processing. Examples of processors include a CPU, a general-purpose processor that functions as a hardware resource to perform specific processing by executing software, i.e., a program. Other examples of processors include dedicated electrical circuits, such as FPGAs (Field-Programmable Gate Arrays), PLDs (Programmable Logic Devices), or ASICs (Application Specific Integrated Circuits), which have circuit configurations specifically designed to perform specific processing. All of these processors have built-in or connected memory, and all of them perform specific processing by using memory.

[0746] The hardware resource that performs a specific process may consist of one of these various processors, or it may consist of a combination of two or more processors of the same or different types (for example, a combination of multiple FPGAs, or a combination of a CPU and an FPGA). Alternatively, the hardware resource that performs a specific process may consist of a single processor.

[0747] Examples of configurations using a single processor include, firstly, a configuration in which one or more CPUs and software are combined to form a single processor, and this processor functions as a hardware resource that performs a specific process. Secondly, there is a configuration using a processor that realizes the functions of the entire system, including multiple hardware resources that perform a specific process, on a single IC chip, as exemplified by SoCs (System-on-a-chip). In this way, a specific process is realized using one or more of the above types of processors as hardware resources.

[0748] Furthermore, the hardware structure of these various processors can more specifically utilize electrical circuits that combine circuit elements such as semiconductor devices. Also, the specific processing described above is merely an example. Therefore, it goes without saying that unnecessary steps can be deleted, new steps added, or the processing order rearranged, as long as it does not deviate from the main purpose.

[0749] The descriptions and illustrations presented above are detailed explanations of the technical aspects of this disclosure and are merely examples of the technical aspects. For example, the above descriptions of the structure, function, operation, and effect are examples of the structure, function, operation, and effect of the technical aspects of this disclosure. Therefore, it goes without saying that you may delete unnecessary parts, add new elements, or replace elements in the descriptions and illustrations presented above, as long as you do not deviate from the essence of the technical aspects of this disclosure. Furthermore, in order to avoid confusion and facilitate understanding of the technical aspects of this disclosure, explanations of common technical knowledge and the like that do not require special explanation to enable the implementation of the technical aspects of this disclosure have been omitted from the descriptions and illustrations presented above.

[0750] All documents, patent applications, and technical standards described herein are incorporated by reference to the same extent as if each individual document, patent application, and technical standard were specifically and individually noted to be incorporated by reference.

[0751] The following is further disclosed regarding the embodiments described above.

[0752] (Claim 1)

[0753] A means for receiving procedural information from an input device,

[0754] A means for obtaining necessary additional information based on the input information,

[0755] A means of processing the acquired information and presenting appropriate procedures,

[0756] Means for displaying the presented procedure on a display device,

[0757] A system that includes this.

[0758] (Claim 2)

[0759] The system according to claim 1, which determines a procedure based on acquired user information.

[0760] (Claim 3)

[0761] The system according to claim 1, which determines the procedure taking into account information regarding time and season.

[0762] "Example 1"

[0763] (Claim 1)

[0764] A means of receiving information from the terminal's input device,

[0765] A means of sending the received information to the server,

[0766] The server has means for obtaining user identification information based on the input information,

[0767] A means of collecting additional information using an AI model generated on a server,

[0768] A means for the server to determine the necessary procedural information while considering the timing information,

[0769] A means of transmitting the determined information to a terminal and displaying it on a display device,

[0770] A system that includes this.

[0771] (Claim 2)

[0772] The system according to claim 1, which determines a procedure based on acquired user identification information and additional information.

[0773] (Claim 3)

[0774] The system according to claim 1, which optimizes information and determines procedures by using a generated AI model on the server.

[0775] "Application Example 1"

[0776] (Claim 1)

[0777] A means for receiving procedural information input from a voice recognition device,

[0778] A means for converting input audio information into text and obtaining necessary additional information,

[0779] A means of processing the transformed information and presenting appropriate procedures,

[0780] A means for outputting the presented procedure using an audio output device,

[0781] A system that includes this.

[0782] (Claim 2)

[0783] The system according to claim 1, which determines a procedure based on user information obtained via a robot.

[0784] (Claim 3)

[0785] The system according to claim 1, which determines a procedure taking into account time and seasonal information obtained by speech recognition.

[0786] "Example 2 of combining an emotion engine"

[0787] (Claim 1)

[0788] A means for receiving process-related data input from an input device,

[0789] A means for obtaining necessary additional data based on the input data,

[0790] A means of processing the acquired data and presenting an appropriate process,

[0791] Means for generating the presented process on a display device,

[0792] A means of obtaining an emotional state using an analysis engine for analyzing user emotions,

[0793] A means of adjusting the process guidance based on emotional state,

[0794] A system that includes this.

[0795] (Claim 2)

[0796] The system according to claim 1, which determines a process based on acquired user data.

[0797] (Claim 3)

[0798] The system according to claim 1, which determines the process by taking into account data related to time and season.

[0799] "Application example 2 when combining with an emotional engine"

[0800] (Claim 1)

[0801] A means for receiving procedural information from an input device,

[0802] A means for obtaining necessary additional information based on the input information,

[0803] A means of processing the acquired information and presenting appropriate procedures,

[0804] A means of analyzing the emotional state of users,

[0805] A means of adjusting the flow of procedures based on the analyzed emotional state,

[0806] Means for displaying the presented procedure on a display device,

[0807] A system that includes this.

[0808] (Claim 2)

[0809] The system according to claim 1, which determines a procedure based on acquired user information and emotional state.

[0810] (Claim 3)

[0811] The system according to claim 1, which determines a procedure taking into consideration information regarding time, season, and the user's emotional state. [Explanation of Symbols]

[0812] 10, 210, 310, 410 Data Processing Systems 12 Data Processing Devices 14 Smart Devices 214 Smart Glasses 314 Headset-type terminal 414 Robots< / url:> < / url:> < / url:> < / url:>

Claims

1. A means for receiving procedural information from an input device, A means for obtaining necessary additional information based on the input information, A means of processing the acquired information and presenting appropriate procedures, Means for displaying the presented procedure on a display device, A system that includes this.

2. The system according to claim 1, which determines a procedure based on acquired user information.

3. The system according to claim 1, which determines the procedure taking into account information regarding time and season.

Images