system

Abstract

We provide the system. [Solution] A means of receiving inquiry information from users, A means of accessing an information management device that stores past inquiry history and analyzing the inquiry information, A means for analyzing inquiry information and historical information using a knowledge system module to generate the optimal solution, A means of sending the generated solution to the user, A means of generating and sending personalized supplementary materials to users in response to multiple inquiries, A means for analyzing and solving technical problems related to electronic transactions, comprising a knowledge system module for identifying problems and providing optimal solutions, A system that includes this.

Claims

1. A means of receiving inquiry information from users, A means of accessing an information management device that stores past inquiry history and analyzing the inquiry information, A means for analyzing inquiry information and historical information using a knowledge system module to generate the optimal solution, A means of sending the generated solution to the user, A means of generating and sending personalized supplementary materials to users in response to multiple inquiries, A means for analyzing and solving technical problems related to electronic transactions, comprising a knowledge system module for identifying problems and providing optimal solutions, A system that includes this.

2. The system according to claim 1, comprising means for the knowledge system module to continuously learn and improve the accuracy of the analysis.

3. The system according to claim 1, comprising means for analyzing user evaluation information and reflecting it in improving the solution.

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