Personal information authentication system and information processing method for personal information authentication system

Abstract

During a call with an operator, the user simply notifies the center of the reservation information they have issued, and the operator completes the personal authentication process, allowing them to quickly begin handling the inquiry. [Solution] A personal information authentication system in which a first data terminal 3-1 etc., a server device 1, and a second data terminal 4-1 etc. communicate via a predetermined communication medium, wherein the server device 1 includes a first acquisition unit 1-4-1 that acquires contract information of a contract user and personal information for authenticating the contract user input from the first data terminal 3-1 etc., an external memory 1-5 that stores pre-registration information for the second data terminal 4-1 etc. to authenticate the contract user based on the contract information and personal information acquired by the first acquisition unit 1-4-1, and a first issuing unit 1-4-2 that issues access information that makes the pre-registration information accessible.

Description

Technical Field

[0001] The present invention relates to a personal information authentication system in which a first data terminal operated by a user communicates with a server device that issues authentication information for authenticating the user and a second data terminal operated by an operator of a call center, and an information processing method of the personal information authentication system.

Background Art

[0002] Due to the development of the network environment in recent years, various online transaction affairs are generally carried out by operating network devices. For example, when a user operates a web browser to connect to a shopping site, a card issuance site, etc., when the transaction side performs identity verification, the following transaction processing as described in Patent Document 1 below may be performed.

[0003] Patent Document 1 below discloses, as an example of a personal information authentication system, "In order to provide a call center system that can easily and quickly identify a customer and present customer information to an operator, the call center server stores and manages a telephone number assigned to any customer terminal and customer personal information, and includes a telephone number assignment means for assigning an available telephone number to a customer terminal and associating the customer personal information with the telephone number. The customer terminal incorporates and transmits the telephone number assigned to the call establishment request signal. The call center server includes a customer information presentation means for obtaining customer personal information related to the assigned telephone number when receiving a call establishment request signal accompanied by the assigned telephone number from the customer terminal and presenting the customer personal information to the operator device."

Prior Art Documents

Patent Documents

[0004]

Patent Document 1

Summary of the Invention

[0005] Here, when a user makes a call to the call center using the phone function of their data terminal, the operator will ask for the registered personal information under the guise of identity verification, and then the call will proceed to the actual inquiry service. In particular, if the call center has set up routines that include certain verification processes for customer responses, and the same person needs to contact the call center multiple times, users who have contracts with a specific site will have to repeat the same cumbersome personal information verification process. This results in contract users and operators spending excessive time on voice response processing, and other users waiting their turn for a voice response have to listen to automated voice responses while paying unnecessary communication charges. On the other hand, while systems that use digital certificates issued from blockchains for identity verification are also in practical use, a considerable amount of work is required to manage them on the blockchain, and calls with operators cannot be initiated quickly in response to user requests.

[0006] The present invention was made to solve the above problems, and the object of the present invention is to provide a personal information authentication system and an information processing method for a personal information authentication system, which, instead of personal information required for call center operations, issues reservation information to the user by registering in advance that is linked to identity verification information and contract information, so that when the user is on a call with an operator, the operator can complete the personal authentication work by simply notifying the center of the reservation information issued by the user, and then quickly start handling the actual inquiry. [Means for solving the problem]

[0007] The personal information authentication system of the present invention for achieving the above objectives has the following configuration.

[0008] A personal information authentication system comprising a first data terminal operated by a contract user via a predetermined communication medium, a server device that manages authentication information of the contract user, and a second data terminal operated by an operator performing voice call services, wherein the server device comprises: a first acquisition means for acquiring contract information of the contract user and personal information for authenticating the contract user input from the first data terminal; a pre-registration database for storing pre-registration information for the second data terminal to authenticate the contract user based on the contract information and personal information acquired by the first acquisition means; and a first issuing means for issuing access information that enables access to the pre-registration information registered in the pre-registration database. [Effects of the Invention]

[0009] According to the present invention, instead of providing personal information required for call center operations, reservation information is issued to the user by pre-registering and linking identity verification information and contract information. As a result, during a call with an operator, the user simply notifies the call center of the reservation information they have received, and the operator can complete the personal authentication process and quickly begin handling the inquiry. [Brief explanation of the drawing]

[0010] The drawings illustrate specific embodiments of the present invention, including not only essential components of the invention but also optional and preferred embodiments. [Figure 1] A block diagram illustrating the configuration of the personal information authentication system shown in this embodiment. [Figure 2] A block diagram illustrating the hardware configuration of the server device and the first data terminal shown in Figure 1. [Figure 3] This block diagram illustrates the hardware configuration of the server device and the second data terminal shown in Figure 1. [Figure 4] Figure 1 illustrates the structure of the program deployed in the RAM of the server device shown in Figure 1. [Figure 5]Figure 4 shows an example of a management table stored in external memory. [Figure 6] This diagram illustrates the structure of the program deployed in the RAM of the first data terminal shown in Figure 1. [Figure 7] Figure 1 illustrates the structure of the program deployed in the RAM of the second data terminal. [Figure 8] A flowchart illustrating an example of data processing by a server device in the personal information authentication system shown in this embodiment. [Figure 9] A flowchart illustrating an example of data processing by the first data terminal in the personal information authentication system shown in this embodiment. [Figure 10] A flowchart illustrating an example of data processing by a second data terminal in the personal information authentication system shown in this embodiment. [Figure 11] A flowchart illustrating an example of data processing by a second data terminal in the personal information authentication system shown in this embodiment. [Modes for carrying out the invention]

[0011] Next, the best mode for carrying out the present invention will be described with reference to the drawings. In this embodiment, a personal information authentication system is provided as an example, in which a first data terminal 3-1 to 3-N operated by a contract user via a predetermined communication medium (network 21), a server device 1 that manages information authenticated by the contract user, and a second data terminal 4-1 to 4-N operated by an operator performing voice call services and the contract user operating the first data terminal 3-1 to 3-N communicate.

[0012] <System Configuration Description> [First Embodiment] Figure 1 is a block diagram illustrating the configuration of the personal information authentication system shown in this embodiment.

[0013] In FIG. 1, reference numeral 1 denotes a server device, which is configured to be capable of two-way communication with hardware resources to be described later, and the first data terminals 3-1 to 3-N and the second data terminals 4-1 to 4-N that are connected to the network 21 based on the procedures shown in the flowchart.

[0014] Here, the first data terminals 3-1 to 3-N are configured by, for example, smartphones operated by users, and in addition to the call function, they are configured to be able to access a website browsable on the network 21 by operating a browser.

[0015] Also, the second data terminals 4-1 to 4-N function as terminals installed in a call center, and are configured such that a plurality of operators of the call center can communicate with a plurality of users through a telephone exchange.

[0016] Here, the second data terminals 4-1 to 4-N provided in the call center provide various services in accordance with a contract related to electronic transactions with each user operating the first data terminals 3-1 to 3-N. At that time, the second data terminals 4-1 to 4-N operated by the operators of the call center only need to transmit the access information issued from the server device 1 from the first data terminals 3-1 to 3-N to the second data terminals 4-1 to 4-N, and by simply clicking on the transmitted access information, the second data terminals 4-1 to 4-N can obtain contract information and personal information from the management table stored in the external memory 1-5 in association with the access information from the server device 1, and complete the authentication process of the users operating the first data terminals 3-1 to 3-N during the call.

[0017] As described above, the second data terminals 4-1 to 4-N shown in this embodiment can simultaneously perform a telephone call function and a data communication function, and when making a call in accordance with an incoming call from the first data terminals 3-1 to 3-N, it is configured to be able to perform an identity verification process based on regulations based on various contracts with access information issued by the server device 1 to be described later.

[0018] Figure 2 is a block diagram illustrating the hardware configuration of the server device 1 and the first data terminals 3-1 to 3-N shown in Figure 1.

[0019] In the first data terminals 3-1 to 3-N shown in Figure 2, 3-1-1 is the communication unit, which performs bidirectional data communication processing with the communication unit 1-1 on the server device 1 side via the network 21 according to a predetermined protocol.

[0020] 3-1-2 is the CPU, which executes the BIOS stored in ROM 3-1-3 and controls the input / output of each device connected to the internal bus 3-1-7. The CPU 3-1-2 also performs various data processing, web browsing, etc., by loading applications stored in external memory 3-1-6 into RAM 3-1-4 and executing them. Furthermore, external memory 3-1-6 stores the operating system (OS), and is configured to be updated as needed.

[0021] 3-1-5 is a touch panel display that shows various GUIs (Graphical User Interfaces) provided by applications run by CPU 3-1-2, and accepts instructions for the applications in sync with user touch actions.

[0022] In the server device 1 shown in Figure 2, 1-2 is the CPU, which executes the BIOS stored in ROM 1-3 and comprehensively controls the input and output of each device connected via the internal bus 1-6.

[0023] 1-5 are external memory, and CPU1-2 loads applications into the application deployment area of ​​RAM1-4 as needed to perform various data processing. CPU1-2 also performs processing such as simultaneously running multiple applications corresponding to the memory area of ​​RAM1-4, and presenting various service screens to the first data terminals 3-1 to 3-N according to instructions from the browser.

[0024] Figure 3 is a block diagram illustrating the hardware configuration of server device 1 and the second data terminals 4-1 to 4-N shown in Figure 1. Note that the configuration of server device 1 is identical to the hardware configuration shown in Figure 2, so redundant explanations are omitted.

[0025] In the second data terminals 4-1 to 4-N shown in Figure 3, 4-1-1 is the communication unit, which performs bidirectional data communication processing with the communication unit 1-1 on the server device 1 side via the network 21 according to a predetermined protocol.

[0026] 4-1-2 is the CPU, which executes the BIOS stored in ROM 4-1-3 and controls the input / output of each device connected to the internal bus 4-1-7. The CPU 4-1-2 also performs various data processing, web browsing, etc., by loading applications stored in external memory 4-1-6 into RAM 4-1-4 and executing them. Furthermore, the external memory 4-1-6 stores the operating system (OS) and is configured to be updated as needed.

[0027] 4-1-5 is a touch panel display that shows various GUIs (Graphical User Interfaces) provided by applications run by CPU 4-1-2, and accepts instructions for the applications in sync with user touch actions.

[0028] Figure 4 is a diagram illustrating the program configuration deployed in RAM1-4 of server device 1 shown in Figure 1, and components identical to those in Figure 2 are denoted by the same reference numerals.

[0029] In Figure 4, 1-4-1 is the first acquisition unit, which executes the process of acquiring contract information of contract users and personal information used to authenticate the contract users, which are input from the first data terminals 3-1 to 3-N.

[0030] 1-4-2 is the first issuing unit, which executes a process to issue access information that allows access to the pre-registration information registered in the pre-registration database allocated in external memory 1-5.

[0031] Furthermore, the external memory 1-5 stores pre-registration information that the second data terminals 4-1 to 4-N use to authenticate contract users based on the contract information and personal information acquired by the first acquisition unit 1-4-1. Here, the pre-registration information stored in the external memory 1-5 is managed so that the stored pre-registration information is updated or deleted periodically or for a limited time. The system may also incorporate a configuration that deletes access information if the number of uses exceeds a pre-stored usage limit (threshold), or if the usage period has elapsed after a pre-stored period has passed. Furthermore, the system may incorporate a function to automatically renew the usage period if the registered user continues to use the access information.

[0032] 1-4-4 is the notification unit, which executes the process of notifying one of the first data terminals 3-1 to 3-N of the access information issued by the first issuing unit 1-4-2.

[0033] Figure 5 shows an example of a management table stored in the external memory 1-5 shown in Figure 4.

[0034] In Figure 5, each user of one of the first data terminals 3-1 to 3-N is assigned an identification code, and their name, various contract dates handled by the call center, contract numbers, an access information flag that manages issued access information, and personal information issued to them are stored. In Figure 5, an example of an access information flag is shown as an example of an access code flag.

[0035] Figure 6 is a diagram illustrating the program configuration deployed in RAM 3-1-4 of the first data terminals 3-1 to 3-N shown in Figure 1.

[0036] In Figure 6, 3-4-1 is a receiving unit that processes access information issued from the server device 1 via the network 21, such as a multi-digit number, a symbol, or a combination thereof. Here, the access information issued by the receiving unit 3-4-1 is temporarily stored and managed in the external memory 3-1-6.

[0037] 3-4-2 is a transmission unit that performs the process of transmitting access information read from external memory 3-1-6 as voice data or access information data to second data terminals 4-1 to 4-N operated by operators on the call center side via network 21.

[0038] Figure 7 is a diagram illustrating the structure of the programs deployed in RAM 4-1-4 of the second data terminals 4-1 to 4-N shown in Figure 1.

[0039] In Figure 7, 4-4-1 is the second acquisition unit, which executes the process of acquiring contract information and personal information associated with contract users from the server device 1 based on access information transmitted from the first data terminals 3-1 to 3-N via the previous network 21.

[0040] 4-4-2 is the authentication unit, which performs a process to authenticate the identity of the contract user during communication by a call center operator based on the contract information and personal information acquired by the second acquisition unit 4-4-1 via the network 21. In this embodiment, the case where the integrated information of contract information and personal information is used as access information is shown, but when authenticating contract information and personal information individually, a configuration that authenticates multiple pieces of access information is also possible.

[0041] [Example of data processing on server device 1] Figure 8 is a flowchart illustrating an example of data processing by the server device 1 in the personal information authentication system shown in this embodiment. (1) to (8) represent the respective steps, and each step is realized by the CPU 1-2 loading the program stored in the external memory 1-5 into the RAM 1-4 and executing it.

[0042] CPU1-2 receives a connection request from a user of one of the first data terminals 3-1 to 3-N connected via network 21 and determines whether the login is OK (1). After determining that the login is OK, CPU1-2 obtains the contract information and personal information transmitted from one of the first data terminals 3-1 to 3-N (2). Then, CPU1-2 registers the necessary information in each item of the management table shown as an example in Figure 5, which is stored in external memory 1-5, for authenticating each user obtained from one of the first data terminals 3-1 to 3-N (3).

[0043] Next, CPU1-2 issues access information, for example, several digits (four digits or more), to access the registered contract information and personal information (4). Next, if access information is requested via the network 21, CPU1-2 determines whether the requesting data terminal is one of the first data terminals 3-1 to 3-N (5). If CPU1-2 determines that it is one of the first data terminals 3-1 to 3-N, CPU1-2 sends the user's access information, identified according to the identification information registered in the management table of external memory 1-5, to one of the first data terminals 3-1 to 3-N (6), and then terminates this process.

[0044] On the other hand, in step (5), if CPU1-2 determines that it is not one of the first data terminals 3-1 to 3-N, CPU1-2 determines that it is one of the second data terminals 4-1 to 4-N (7). If CPU1-2 determines that it is not one of the second data terminals 4-1 to 4-N, CPU1-2 terminates this process.

[0045] On the other hand, in step (7), if CPU1-2 determines that it is one of the second data terminals 4-1 to 4-N, CPU1-2 sends the access information of the identified user according to the identification information registered in the management table of external memory 1-5 to one of the second data terminals 4-1 to 4-N (8), and terminates this process.

[0046] As a result, even if inquiries from registered users concentrate at the call center, the time required for identity verification processing before the actual inquiry is completed is extremely short. This allows call center operators to respond quickly to normal inquiries, reduce the waiting time for other users waiting to connect, and minimize communication costs.

[0047] [Example of data processing on the first data terminal 3-1 to 3-N side] Figure 9 is a flowchart illustrating an example of data processing by the first data terminals 3-1 to 3-N in the personal information authentication system shown in this embodiment. (11) to (19) represent the respective steps, and each step is realized by the CPU 3-1-2 loading the program stored in the external memory 3-1-6 into the RAM 3-1-4 and executing it.

[0048] First, the user operating the first data terminals 3-1 to 3-N connects to the server device 1 shown in Figure 1 by operating the touch panel display 3-1-5 (11).

[0049] Next, the system determines whether the first user registration is OK based on the response from server device 1 to the login process performed based on the identification information registered with server device 1 (12). At this point, CPU 3-1-2 uploads to server device 1 the contract information and user authentication information details that the registered user should verbally provide when verifying personal information with the call center (13). In response to this, access information issued by server device 1 is notified to one of the first data terminals 3-1 to 3-N that are currently accessing, according to the procedure shown in Figure 8.

[0050] Therefore, if CPU 3-1-2 determines that it has received access information transmitted from server device 1 via network 21 (14), CPU 3-1-2 registers the received access information in external memory 3-1-6 (15). Next, a call connection is established with the second data terminals 4-1 to 4-N, and once it is confirmed that a call connection has been established with an operator at one of the call centers (16), the access information read from the external memory CPU 3-1-6 is verbally communicated to the operator (17).

[0051] Next, after waiting for confirmation of authentication OK based on access information verbally transmitted by one of the operators operating the second data terminals 4-1 to 4-N (18), a call negotiation is conducted with the call center operator (19), and the process is terminated.

[0052] As a result, when a user accesses the call center, they read the access information stored in the external memory CPU 3-1-6 and verbally inform the call center operator of the access information, which then notifies the server device 1 of an inquiry regarding the access information from the second data terminals 4-1 to 4-N, described later.

[0053] In response, the call center operator can immediately complete the verification of the user's personal information received from server device 1 during the call.

[0054] Furthermore, if a user has a large number of contracts, it is unlikely that they will remember each contract individually. However, according to this embodiment, the user is relieved of the burden of remembering the contract information for each individual case that is uploaded to the server device 1.

[0055] [Example of data processing on the second data terminal 4-1 to 4-N side] Figures 10 and 11 are flowcharts illustrating an example of data processing by the second data terminals 4-1 to 4-N in the personal information authentication system shown in this embodiment. (21) to (35) indicate the respective steps, and each step is realized by the CPU 4-1-2 loading the program stored in the external memory 4-1-6 into the RAM 4-1-4 and executing it.

[0056] Furthermore, this example describes a case in which users of the first data terminals 3-1 to 3-N verbally transmit registered access information to an operator using the call function of the second data terminals 4-1 to 4-N on the call center side. However, it is also possible to configure the system so that users of the first data terminals 3-1 to 3-N transmit, for example, a multi-digit access code (access information data) as access information to the second data terminals 4-1 to 4-N on the call center side.

[0057] First, CPU 4-1-2 determines whether the user of the first data terminal 3-1 to 3-N is requesting a call connection via the call function of the second data terminal 4-1 to 4-N on the call center side, that is, whether an operator call request has been made (21). If CPU 4-1-2 determines that an operator call has been requested, it then determines whether the selection number assigned to the call center has been confirmed (22).

[0058] Furthermore, it is assumed that the call center's selection number is determined by a pre-configured automated voice response system that analyzes the user's input (tone) and uses this analysis to enable communication with a specific operator.

[0059] In step (22), if the CPU 4-1-2 determines that the selected number has been confirmed, it determines whether the responding operator is currently on a call with another user (23). If the CPU 4-1-2 determines that the operator is on a call, it starts a hold timer (24). Furthermore, the CPU 4-1-2 determines whether the started hold timer has timed out (25). If the CPU 4-1-2 determines that a timeout has occurred, it disconnects the call line (26) and terminates this process. Note that control may be incorporated to execute step (25) after several timeouts.

[0060] On the other hand, if CPU4-1-2 determines in step (25) that no timeout has occurred, it returns to step (24).

[0061] On the other hand, in step (23), if CPU 4-1-2 determines that the responding operator is not on another call, it checks the content of the inquiry during the call with the other party (27), then determines whether the inquiry requires confirmation of personal information (28), and if CPU 4-1-2 determines that confirmation of personal information is not required, it determines that the operator is available to answer the call (29), and terminates this process.

[0062] On the other hand, in step (28), if CPU 4-1-2 determines that the case requires verification of personal information, it determines whether it has received access information verbally from the user themselves from one of the first data terminals 3-1 to 3-N operated by the user during the call (30). Here, if software that converts voice responses to text is running, the operator may not need to perform separate text input processing to obtain access information from server device 1.

[0063] Next, CPU 4-1-2 notifies server device 1 of the access received from any of the first data terminals 3-1 to 3-N (31). Next, when CPU 4-1-2 receives personal information from server device 1 that is associated with the user in the call (32), it determines whether the caller's authentication is OK based on the personal information (33). If CPU 4-1-2 determines that the authentication is not OK, it makes a voice response based on a predetermined message (34) and terminates this process.

[0064] On the other hand, in step (33), if CPU 4-1-2 determines that authentication is OK, it transitions to a state that allows the operator to give a verbal response (35) and terminates this process.

[0065] [Effects of the First Embodiment] According to this embodiment, even in situations where a user connecting to a call center is unable to accurately provide contract information or personal information, or a user does not wish to verbally provide personal information, the call center operator can smoothly and quickly verify the caller's identity while maintaining security, simply by verbally providing the operator with access information issued in advance by the server device 1. This allows the operator to perform their regular duties without disruption.

[0066] [Second Embodiment] In the above embodiment, we have described the process of verifying personal information when the subscriber makes a call to the call center. However, there may be situations where an agent needs to contact the call center on behalf of the subscriber, such as when the subscriber cannot provide any verbal response due to illness, after-effects, etc.

[0067] Therefore, as an "app for managing digital certificates," it may be possible to utilize the functions and services of proovy (trademark application no. 2024-89704) to construct a system that highly balances convenience and security for access information.

[0068] In recent years, the use of digital identification has been increasing in all aspects of society, and there is a need to centrally manage a wide range of identification documents, including My Number cards issued by public institutions, driver's licenses, health insurance cards, student IDs, and qualification certificates.

[0069] Furthermore, new uses are being explored in other countries, such as using digitized bank customer information as digital certificates for identity verification and payment registration.

[0070] As such a tool, it boasts a high level of security that allows for safe use in the digital age, and can be said to be the optimal tool for a next-generation digital ID wallet at present.

[0071] Specifically, the first data terminals 3-1 to 3-N shown in Figure 1 launch an application for managing digital certificates, and the second issuing unit 1-4-3 (see Figure 4) issues a digital certificate for information including contract information and identity verification information stored in the external memory 1-5. This certificate is then transferred to a third data terminal (not shown) operated by a third party, thereby enabling the flexible construction of a system in which identity verification is performed on behalf of the third party (the person to whom the proxy certificate was issued) at the third data terminal.

[0072] Here, the contents of the rights transfer VC shall include the content of the rights granted, the name of the contracting party, the name of the third party to whom the rights are transferred, and the date of issuance. The third party shall adopt a configuration in which they attach their verified name and the date of receipt to the above rights transfer VC.

[0073] [Effects of the second embodiment] According to this embodiment, as the digital society evolves, it will be possible to flexibly respond to situations in which personal information is handled in an environment where personal information handling becomes more sophisticated and secure, by presenting a highly trustworthy digital certificate and entrusting the verification of personal information to a third party on behalf of the individual.

[0074] The present invention can also be realized by supplying a program that implements one or more of the functions of the above-described embodiments to a system or device via a network or storage medium, and by a process in which one or more processors in the computer of that system or device read and execute the program. It can also be realized by a circuit (e.g., ASIC) that implements one or more functions.

[0075] (1) A personal information authentication system comprising: a first data terminal operated by a contract user via a predetermined communication medium; a server device that manages authentication information of the contract user; and a second data terminal operated by an operator performing voice call services, wherein the server device comprises: a first acquisition means for acquiring contract information of the contract user and personal information for authenticating the contract user input from the first data terminal; a pre-registration database for storing pre-registration information for the second data terminal to authenticate the contract user based on the contract information and personal information acquired by the first acquisition means; and a first issuing means for issuing access information that enables access to the pre-registration information registered in the pre-registration database.

[0076] (2) A personal information authentication system in which a first data terminal operated by a contract user via a predetermined communication medium, a server device that issues authentication information for authenticating the contract user, and a second data terminal operated by an operator who provides voice support services to the registered contract user communicate, wherein the server device includes a first acquisition means for acquiring contract information of the contract user and personal information for authenticating the contract user input from the first data terminal, a pre-registration database that stores pre-registration information for the second data terminal to authenticate the contract user based on the contract information and personal information acquired by the acquisition means, and the pre-registration information registered in the pre-registration database is accessible The system comprises a first issuing means for issuing access information, and a first notification means for notifying the first data terminal of the access information issued by the first issuing means, wherein the first data terminal comprises a receiving means for receiving the access information issued from the server device, and a transmitting means for transmitting the access information to the second data terminal, wherein the second data terminal comprises a second acquisition means for acquiring the contract information and personal information associated with the contract user from the server device based on the access information transmitted from the first data terminal, and an authentication means for verifying the identity of the contract user during communication based on the contract information and personal information acquired by the second acquisition means.

[0077] (3) The communication between the first data terminal and the second data terminal is characterized by using a telephone line that is capable of voice response.

[0078] (4) The server device is characterized in that it manages the access information stored in the pre-registration database with a time limit.

[0079] (5) The transmission means is characterized by transmitting the access information to the second data terminal as voice data or access information data.

[0080] (6) The server device is characterized by having a second issuing means for issuing a certificate that can be used on a third data terminal operated by a third party acting as an agent designated by the contract user registered in the pre-registration database.

[0081] (7) Information processing method for a personal information authentication system in which a first data terminal operated by a contract user via a predetermined communication medium, a server device that issues authentication information for authenticating the contract user, and a second data terminal operated by an operator that provides voice support services to the registered contract user communicate, wherein the server device comprises: a first acquisition step of acquiring contract information of the contract user and personal information for authenticating the contract user input from the first data terminal; a registration step of registering pre-registration information for the second data terminal to authenticate the contract user in a pre-registration database based on the contract information and personal information acquired in the acquisition step; a first issuance step of issuing access information that enables access to the pre-registration information registered in the pre-registration database; and a first notification step of notifying the first data terminal of the access information issued in the first issuance step.

[0082] (8) Information processing method for a personal information authentication system in which a first data terminal operated by a contract user via a predetermined communication medium, a server device that issues authentication information for authenticating the contract user, and a second data terminal operated by an operator that provides voice support services to the registered contract user communicate, wherein the first data terminal comprises a receiving step of receiving access information issued by the server device and a transmitting step of transmitting the access information to the second data terminal.

[0083] (9) Information processing method for a personal information authentication system in which a first data terminal operated by a contract user via a predetermined communication medium, a server device that issues authentication information for authenticating the contract user, and a second data terminal operated by an operator that provides voice support services to the registered contract user communicate, wherein the second data terminal comprises a second acquisition step of acquiring contract information and personal information associated with the contract user from the server device based on access information transmitted from the first data terminal, and an authentication step of authenticating the personal information of the contract user during communication based on the contract information and personal information acquired by the second acquisition step.

[0084] (10) A plurality of operators operating the plurality of second data terminals make calls simultaneously with each contract user of the plurality of first data terminals via a telephone exchange. [Industrial applicability]

[0085] In the embodiments described above, we have shown examples that assume a call center as the service for handling personal information. However, the service is not limited to call centers and can be applied to any service that handles personal information, including service systems tailored to electronic transaction verification operations. [Explanation of Symbols]

[0086] 1 Server device 3-1~3-N First data terminal 4-1~4-N Second data terminal

Claims

1. A personal information authentication system comprising: a first data terminal operated by a contract user via a predetermined communication medium; a server device that manages information authenticated by the contract user; and a second data terminal operated by an operator performing voice call services, wherein the contract user operating the first data terminal communicates with the contract user. The server device is A first acquisition means for acquiring contract information of the contract user input from the first data terminal and personal information for authenticating the contract user, A pre-registration database in which the second data terminal stores pre-registration information for authenticating the contract user based on the contract information and personal information acquired by the first acquisition means, A first issuing means that issues access information that enables access to the pre-registration information registered in the pre-registration database, A personal information authentication system characterized by having the following features.

2. A personal information authentication system comprising a first data terminal operated by a contract user via a predetermined communication medium, a server device that issues authentication information for authenticating the contract user, and a second data terminal operated by an operator who provides voice support services to the registered contract user, wherein the two terminals communicate with each other, The server device is A first acquisition means for acquiring contract information of the contract user input from the first data terminal and personal information for authenticating the contract user, A pre-registration database in which the second data terminal stores pre-registration information for authenticating the contract user based on the contract information and personal information acquired by the acquisition means, A first issuing means that issues access information that enables access to the pre-registration information registered in the pre-registration database, The system comprises a first notification means for notifying the first data terminal of the access information issued by the first issuing means, The first data terminal is, A receiving means for receiving the access information issued from the server device, The system includes a transmission means for transmitting the access information to the second data terminal, The second data terminal is, A second acquisition means for acquiring the contract information and personal information associated with the contract user from the server device based on the access information transmitted from the first data terminal, An authentication means that verifies the identity of the contract user during communication based on the contract information and personal information acquired by the second acquisition means, A personal information authentication system characterized by having the following features.

3. The personal information authentication system according to claim 2, characterized in that the communication between the first data terminal and the second data terminal uses a telephone line capable of voice response.

4. The server device is The personal information authentication system according to claim 2, characterized in that the access information stored in the pre-registration database is managed with a time limit.

5. The personal information authentication system according to claim 2, characterized in that the transmission means transmits the access information to the second data terminal as voice data or access information data.

6. The server device is The personal information authentication system according to claim 2, further comprising a second issuing means for issuing a certificate that can be used on a third data terminal operated by a third party acting as an agent designated by the contract user registered in the pre-registration database.

7. An information processing method for a personal information authentication system in which a first data terminal operated by a contract user via a predetermined communication medium, a server device that issues authentication information for authenticating the contract user, and a second data terminal operated by an operator who provides voice support services to the registered contract user communicate, The server device is A first acquisition step of acquiring contract information of the contract user and personal information for authenticating the contract user, input from the first data terminal, A registration step in which the second data terminal registers pre-registration information for authenticating the contract user in a pre-registration database based on the contract information and personal information acquired in the acquisition step, A first issuance step of issuing access information that makes the pre-registration information registered in the pre-registration database accessible, Information processing method for a personal information authentication system, characterized by comprising: a first notification step of notifying the first data terminal of the access information issued in the first issuance step.

8. An information processing method for a personal information authentication system in which a first data terminal operated by a contract user via a predetermined communication medium, a server device that issues authentication information for authenticating the contract user, and a second data terminal operated by an operator who provides voice support services to the registered contract user communicate, The first data terminal is, A receiving step of receiving access information issued from the server device, An information processing method for a personal information authentication system, characterized by comprising a transmission step of transmitting access information to the second data terminal.

9. An information processing method for a personal information authentication system in which a first data terminal operated by a contract user via a predetermined communication medium, a server device that issues authentication information for authenticating the contract user, and a second data terminal operated by an operator who provides voice support services to the registered contract user communicate, The second data terminal is, A second acquisition step involves acquiring contract information and personal information associated with the contract user from the server device based on access information transmitted from the first data terminal, The second acquisition step includes an authentication step that authenticates the personal information of the contract user in communication based on the contract information and personal information acquired in the second acquisition step, A method for processing information in a personal information authentication system, characterized by comprising the following features.

10. The information processing method for a personal information authentication system according to claims 7 to 9, characterized in that multiple operators operating multiple second data terminals make simultaneous calls to each contract user of multiple first data terminals via a telephone exchange.

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