COMMUNICATION SUPPORT DEVICE, COMMUNICATION SUPPORT METHOD, AND COMPUTER PROGRAM

Abstract

To facilitate communication between a pharmacy and a patient to allow medication instruction and pharmaceutical management to be performed through smoother communication.SOLUTION: A communication facilitation device 1 which facilitates communication between a pharmacy and a patient on a certain social networking service (SNS) includes: a medication history information storage unit 1E which stores information regarding the patient's medication history; an account information storage unit 1C which stores the pharmacy's account and the patient's account on the certain SNS; a post reception processing unit which receives message posts to the patient on a screen with the patient's medication history being displayed on a pharmacy terminal 3 used by the pharmacy; and an information processing unit 11 which operates to cause an SNS server 2 which provides the certain SNS, to post messages from the pharmacy's account to the patient's account.SELECTED DRAWING: Figure 1

Description

[Technical field]

[0001] The present invention relates to a communication support device, a communication support method, and a computer program. [Background technology]

[0002] Recently, pharmacies have been expected to provide continuous pharmaceutical management and support to patients throughout the period of use, as well as provide information to doctors and others regarding medication status, etc.

[0003] In this regard, for example, Patent Document 1 discloses a pharmacist support system that supports pharmacists in providing medication instructions to patients, the system comprising: a characteristic information selection unit that selects characteristic information to be explained to the patient by the pharmacist when providing medication instructions from a database that stores characteristic information of medicines prescribed to the patient; a characteristic information output unit that outputs the characteristic information to be explained to the patient to an information terminal used by the pharmacist when providing medication instructions; and an instruction completion memory unit that stores information to the effect that medication instructions regarding the characteristic information have been completed; when selecting characteristic information to be explained to the patient, the characteristic information selection unit does not select the characteristic information selected during the previous medication instructions to the patient, and instead selects characteristic information different from the characteristic information selected. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] Patent Publication No. 6730485 Summary of the Invention [Problem to be solved by the invention]

[0005] In order to provide medication instructions when dispensing a prescription and to provide pharmaceutical management during the medication period, it is desirable for there to be smooth communication between the pharmacy and the patient, and it is also desirable for such communication to contribute to medication instructions and pharmaceutical management.

[0006] One of the objects of the present invention is to support communication between pharmacies and patients, and to realize medication instructions and pharmaceutical management through smoother communication. [Means for solving the problem]

[0007] In order to achieve the above-mentioned object, a communication support device according to one aspect of the present invention is a device that supports communication between a pharmacy and a patient on a specified SNS, and includes a medication history information storage unit that stores information related to the patient's medication history, an account information storage unit that stores the pharmacy's account and the patient's account on the specified SNS, a post reception processing unit that accepts messages to be posted to the patient from a screen that displays the patient's medication history on a pharmacy terminal used by the pharmacy, and an information processing unit that causes the message to be posted from the pharmacy's account to the patient's account on an SNS server that provides the specified SNS.

[0008] The pharmacy may further include a drug information storage unit that stores information related to prescription drugs prescribed to the patient and instruction notes for the prescription drugs, and the post reception processing unit may accept, as a message to the patient, an instruction note selected arbitrarily by the pharmacy from among the instruction notes associated with prescription drugs registered as the patient's medical history.

[0009] The information processing unit may further include an alarm processing unit that causes a specified message to be posted from the pharmacy's account to the patient's account on an SNS server that provides the specified SNS at a specified date and time, and the post acceptance unit processing may accept a reservation for posting a message to the patient at the specified date and time.

[0010] The medical history information storage unit may further include an import processing unit that imports messages posted between the pharmacy's account and the patient's account on the SNS into the medical history information storage unit.

[0011] In addition, the post reception processing unit may accept posts of messages to the patient and reply options to the messages from a screen displaying the patient's medical history on a pharmacy terminal used by the pharmacy, and the messages posted between the pharmacy's account and the patient's account, which are imported into the medical history information storage unit by the import processing unit, may include a reply to the message selected by the patient.

[0012] The pharmacy may further include a ToDo list memory unit that stores a ToDo list registered by the pharmacy, and the post reception processing unit may accept messages posted to the patient from a screen on a pharmacy terminal used by the pharmacy that displays the patient's medical history and the ToDo list registered by the pharmacy.

[0013] The post reception processing unit may also receive a post requesting payment of a dispensing fee for a prescription drug for the patient as a message to the patient.

[0014] In addition, a communication support method according to another aspect of the present invention is a method of supporting communication between a pharmacy and a patient on a specified SNS, wherein a computer having a medication history information storage unit storing information related to the patient's medication history and an account information storage unit storing the pharmacy's account and the patient's account on the specified SNS executes, on a pharmacy terminal used by the pharmacy, a post acceptance process that accepts the posting of a message to the patient from a screen displaying the patient's medication history, and information processing that causes the message to be posted from the pharmacy's account to the patient's account on an SNS server providing the specified SNS.

[0015] In addition, a computer program according to another aspect of the present invention is a computer program for supporting communication between pharmacies and patients on a specified SNS, which causes a computer having a medication history information storage unit that stores information related to the patient's medication history, and an account information storage unit that stores the pharmacy's account and the patient's account on the specified SNS to execute a post acceptance process on a pharmacy terminal used by the pharmacy that accepts messages to be posted to the patient from a screen that displays the patient's medication history, and information processing that causes an SNS server that provides the specified SNS to post the message from the pharmacy's account to the patient's account. The computer program can be provided by downloading via a network such as the Internet, or can be provided by recording it on various computer-readable recording media such as a CD-ROM. Effect of the Invention

[0016] According to the present invention, communication between pharmacies and patients is supported, and medication instructions and pharmaceutical management can be achieved through smoother communication. [Brief description of the drawings]

[0017] [Figure 1] 2 is a functional block diagram showing functions of a communication support device according to an embodiment of the present invention. FIG. [Diagram 2] FIG. 1 is a sequence diagram showing the flow of interactions between a pharmacy and a patient up to the point where a prescribed drug is provided. [Diagram 3] FIG. 1 is a sequence diagram showing the flow of interactions between a pharmacy and a patient during the period when the patient is taking a prescribed drug. [Figure 4] FIG. 4 is a sequence diagram showing a flow of processing executed by the communication support device according to the embodiment of the present invention. [Diagram 5] FIG. 4 is a sequence diagram showing a flow of processing executed by the communication support device according to the embodiment of the present invention. [Figure 6]FIG. 13 is a diagram showing an example of a screen displayed on a pharmacy terminal. [Figure 7] FIG. 13 is a diagram showing an example of a screen displayed on a pharmacy terminal. [Figure 8] FIG. 13 is a diagram showing an example of a screen displayed on a pharmacy terminal. [Figure 9] FIG. 13 is a diagram showing an example of a screen displayed on a pharmacy terminal. [Figure 10] FIG. 13 is a diagram showing an example of a screen displayed on a patient terminal. [Figure 11] FIG. 13 is a diagram showing an example of a screen displayed on a patient terminal. [Figure 12] FIG. 13 is a diagram showing an example of a screen displayed on a patient terminal. [Figure 13] FIG. 13 is a diagram showing an example of a screen displayed on a patient terminal. [Figure 14] FIG. 13 is a diagram showing an example of a screen displayed on a pharmacy terminal. [Figure 15] FIG. 13 is a diagram showing an example of a screen displayed on a pharmacy terminal. [Figure 16] FIG. 13 is a diagram showing an example of a screen displayed on a pharmacy terminal. [Figure 17] FIG. 13 is a diagram showing an example of a screen displayed on a patient terminal. [Figure 18] FIG. 13 is a diagram showing an example of a screen displayed on a pharmacy terminal. [Figure 19] FIG. 13 is a diagram showing an example of a screen displayed on a patient terminal. [Figure 20] FIG. 13 is a diagram showing an example of a screen displayed on a pharmacy terminal. [Figure 21] FIG. 13 is a diagram showing an example of a screen displayed on a pharmacy terminal. [Figure 22] FIG. 13 is a diagram showing an example of a screen displayed on a pharmacy terminal. [Diagram 23] FIG. 13 is a diagram showing an example of a screen displayed on a patient terminal. [Figure 24] FIG. 13 is a diagram showing an example of a screen displayed on a pharmacy terminal. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0018] Hereinafter, a communication support device according to an embodiment of the present invention will be described with reference to the drawings.

[0019] Overview The communication support device 1 according to the embodiment of the present invention is a device for supporting communication between a pharmacy and a patient, and for providing medication instruction and pharmaceutical management to the patient during the communication. More specifically, the medication instruction and pharmaceutical management are provided in a social networking service (SNS) provided by executing a predetermined application program.

[0020] An example of an SNS in this embodiment is LINE (registered trademark), which has a chat function called "talk" and a video call function. Chatting using the chat function can be carried out between people who are registered as "friends" on the SNS, that is, between accounts that are associated with each other.

[0021] A prescription is primarily a piece of paper on which information about a prescribed drug is written, including the name of the issuing medical institution, the patient's name, the name of the prescribed drug, its usage, dosage, etc. The layout of this prescription differs for each issuing medical institution, so by referring to the layout of each medical institution, it is possible to understand what information is written in which part of the prescription.

[0022] As shown in FIG. 1, a communication support device 1 is configured to be able to communicate with an SNS server 2, a pharmacy terminal 3, and a patient terminal 4 via a network NW such as the Internet. It should be noted that communication support device 1 may be configured integrally with pharmacy terminal 3. Furthermore, communication support device 1 may be configured as a hardware device, or may be realized by a cloud computer.

[0023] ●SNS Server 2 The SNS server 2 is a server that provides a predetermined SNS, and by executing the functions of this SNS server 2, pharmacies and patients can post messages to each other on the predetermined SNS.

[0024] ●Pharmacy terminal 3 The pharmacy terminal 3 is a terminal installed in a pharmacy and is viewed and operated by a person in charge of prescribing medicines to patients, such as a pharmacist. The pharmacy terminal 3 is realized, for example, by a stationary computer or a tablet terminal installed in the pharmacy, and has functional units such as an input / output unit for inputting and outputting information, and a communication processing unit for transmitting and receiving information via the network NW.

[0025] There may be a plurality of pharmacy terminals 3. A plurality of pharmacy terminals 3 may be provided in one pharmacy, or each may be provided in a different pharmacy. In a configuration in which pharmacy terminals 3 are provided in a plurality of pharmacies, it is possible to centrally manage medicines prescribed at a plurality of pharmacies, and appropriate medication instructions can be provided to a patient even if the patient has received prescriptions from various pharmacies.

[0026] In addition, the pharmacy terminal 3 may have some or all of the functions of the communication support device 1 installed as a specified application program, and may hold some or all of the data held by the communication support device 1.

[0027] ● Patient terminal 4 The patient terminal 4 is a terminal that is viewed and operated by a patient visiting the pharmacy. The patient terminal 4 is realized, for example, by a so-called personal computer, a tablet terminal, a mobile phone capable of data communication, etc., and has functional units such as an input / output unit for inputting and outputting information, and a communication processing unit for transmitting and receiving information via the network NW.

[0028] In addition, an application program for executing the SNS provided by the SNS server 2 on the terminal is installed in the patient terminal 4. If the SNS provided by the SNS server 2 can be executed by a browser program, it is not necessarily required to install the application program. Furthermore, the patient terminal 4 preferably has functional units such as an imaging unit that reads two-dimensional codes or the like that encode prescriptions and various information, and a decoding processing unit that decodes the two-dimensional codes or the like.

[0029] There may be a plurality of pharmacy terminals 3. A plurality of pharmacy terminals 3 may be provided in one pharmacy, or each may be provided in a different pharmacy. In a configuration in which pharmacy terminals 3 are provided in a plurality of pharmacies, it is possible to centrally manage medicines prescribed at a plurality of pharmacies, and appropriate medication instructions can be provided to a patient even if the patient has received prescriptions from various pharmacies.

[0030] ●Communication support device 1 The communication support device 1 is equipped with an arithmetic unit such as a CPU (Central Processing Unit) for executing information processing, and storage devices such as a RAM (Random Access Memory) and a ROM (Read Only Memory), and thereby includes at least a patient information storage unit 1A, a pharmacy information storage unit 1B, an account information storage unit 1C, a drug information storage unit 1D, a medication history information storage unit 1E, a ToDo list storage unit 1F, an alarm information storage unit 1G, an information processing unit 11, a collaboration processing unit 12, an alarm processing unit 13, a communication processing unit 14, and an import processing unit 15 as software resources.

[0031] The patient information storage unit 1A is a storage unit that stores information about patients who receive prescriptions for medicines; Information about a patient may include attribute information such as the patient's name, age, and gender, insurance information such as the insured person's name and the date of qualification, personal information such as address and contact information, and may also include information about other patients who are family members of the patient.

[0032] The pharmacy information storage unit 1B is a storage unit that stores information about pharmacies that dispense prescribed drugs and that use the communication support device 1 according to this embodiment. This pharmacy information storage unit 1B includes, for example, the name and address of the pharmacy, information on the pharmacist who belongs to the pharmacy and is in charge of dispensing, and information for managing stores in the same chain.

[0033] The account information storage unit 1C is a storage unit that stores information about the pharmacy's SNS account on a specified SNS (hereinafter referred to as the "pharmacy account") and information about the patient's SNS account (hereinafter referred to as the "patient account"). Information about the pharmacy account or patient account includes, for example, the pharmacy ID and the patient ID, as well as association information between the pharmacy account and the patient account on the SNS. Association information is information related to patient accounts to which messages can be posted from the pharmacy account, and accounts are associated with each other when they are registered as "friends" on the SNS.

[0034] The medicine information storage unit 1D is a storage unit that stores medicine information. Drug information includes, for example, the name of the drug, drug classification, drug taking conditions, drug explanation, etc. Drug taking conditions are information for determining whether or not a drug can be taken, and are information regarding contraindications for drug interactions. Drug explanations are information related to the general instructions for a drug, and are information related to precautions for taking the drug, such as efficacy, usage, dosage, and side effects.

[0035] The medical history information storage unit 1E is a functional unit that stores information on the medical history of prescription drugs prescribed to a patient, and on the progress of taking the drug during and after taking the drug. The information on the medical history includes, for example, past or present prescription drug names, prescription dates, prescription period, information on the prescribing doctor, as well as various information associated with the patient's taking medicines, such as the patient's medical history and drug contraindications. Furthermore, the history of prescribed medicines is not limited to the history of medicines prescribed at the pharmacy that uses the communication support device 1, but may also record medicines prescribed at other pharmacies, or over-the-counter medicines. The dosage of each medicine may also be registered.

[0036] The ToDo list storage unit 1F is a storage unit that stores a ToDo list set by the pharmacy. Various tasks can be registered in the ToDo list, such as follow-up and guidance for a specific patient, such as checking whether the patient is taking the medicine appropriately or whether there are any side effects. In addition, tasks can be registered on a pharmacy or pharmacist basis in the ToDo list.

[0037] The alarm information storage unit 1G is a storage unit that stores information related to the timing of notifying a patient of the timing of taking a prescribed medicine. The timing of taking the medicine is generally morning, afternoon, evening, before going to bed, etc., and the timing of the notification is a predetermined date, time, or hour before the timing of taking the medicine. The notification of the timing of taking the medicine is posted as a message to the patient on a specified SNS. The pharmacy reserves the posting of this message, and at the specified date and time, the alarm processor 13 notifies the patient of this message.

[0038] The information processing unit 11 is an interface that executes communication with and control of the SNS. This information processing unit 11 can post messages based on data stored in the communication support device 1 or messages received from the pharmacy terminal 3 to chats between a pharmacy account and a patient account that are associated with each other on the SNS, and can import the contents of the chats into the medication history information storage unit 1E. Such an interface is realized, for example, by an API (Application Programming Interface).

[0039] The link processing unit 12 causes the information processing unit 11 to link patient information in the communication support device 1 with a patient account for a patient who is a "friend" of the pharmacy on the SNS. This allows the communication support device 1 to link with the pharmacy-patient chat function on the SNS.

[0040] The alarm processing unit 13 refers to the alarm information storage unit 1G and causes the information processing unit 11 to post a predetermined message from the pharmacy account to the patient account at a predetermined date and time set by the pharmacy. This will cause a pre-set message to be posted from the pharmacy account to the patient account at a pre-set date and time.

[0041] The communication processing unit 14 is a functional unit for executing transmission and reception of data with the SNS server 2, the pharmacy terminal 3, and the patient terminal 4 via a network NW such as the Internet.

[0042] The import processing unit 15 imports messages posted between the pharmacy account and the patient account on the SNS into the medical history information storage unit 1E. That is, the contents of the communication between the pharmacy and the patient on the SNS are registered as medical history.

[0043] ●Processing flow When a customer visits a pharmacy, the pharmacist typically checks the customer's medication, provides medication instructions, prepares the medication, administers the medication, and handles the payment, in that order. Among these, the communication support device 1 according to this embodiment can take charge of the part corresponding to the communication carried out between the pharmacy and the patient.

[0044] FIG. 2 shows communication between a pharmacy and a patient mediated by the communication support device 1 according to this embodiment, which is carried out before a prescribed drug is provided. Of the processes described below, steps S101, S102, S105, and S106 can be executed on the SNS if the patient is "friends" with the pharmacy on the SNS. A patient can submit a prescription to a pharmacy by capturing an image of the prescription using the patient terminal 4 and transmitting the image to the pharmacy terminal 3 (S101). However, the prescription can be submitted directly to the pharmacy by the patient visiting the pharmacy, or can be sent to the pharmacy terminal 3 from a hospital terminal.

[0045] The pharmacy conducts a preliminary interview with a patient visiting the pharmacy for the first time (S102). The results of the preliminary interview are stored in the patient information storage unit 1A and / or the medication history information storage unit 1E depending on the type of information.

[0046] The pharmacy creates a medical history of the patient and registers it in the medical history information storage unit 1E (S103), and also creates a ToDo list and registers it in the ToDo list storage unit 1F (S104). The pharmacy also provides medication instructions to the patient according to the prescription (S105).

[0047] When the pharmacy has completed dispensing the prescription (S106), the patient is notified of the completion of dispensing, and the patient then receives the prescribed drug (S107). The prescription drugs may be received by the patient directly from the pharmacist at the pharmacy, or may be mailed from the pharmacy to the patient, who then receives the drugs by mail.

[0048] Figure 3 shows communication between a pharmacy and a patient mediated by the communication support device 1 in this embodiment, which takes place after the prescription drug is provided, while the patient is taking the prescribed drug, or after the patient has finished taking the drug. The pharmacy sends the patient a message thanking them for visiting, along with instructions on the prescribed medication (S201). In addition, the efficacy of the prescribed drug is notified, and the occurrence of side effects due to the prescribed drug is confirmed (S202). Furthermore, the patient is encouraged to visit the doctor again (S203). These notifications may be created by the pharmacy as messages on the SNS and posted at the time of creation, or they may be registered in the communication support device 1 as messages to be sent at a specified date and time and then automatically sent at the specified date and time.

[0049] Figure 4 shows the process flow for exchanging messages on an SNS. When a pharmacy inputs a specific message on the pharmacy terminal 3 to send to a patient, the pharmacy terminal 3 accepts the specific message (S301) and requests the communication support device 1 to post the specific message (S302).

[0050] The communication support device 1 requests the SNS server 2 to post the specified message that has been requested to be posted (S303). At this time, the communication support device 1 transmits to the SNS server 2, together with the message requesting posting, information related to the pharmacy account that will post the message and the patient account that will receive the message (at least information that can identify the pharmacy account and the patient account). In response to this, the SNS server 2 posts a predetermined message from the pharmacy account to the patient account on the SNS (S304). This allows patients to check messages posted by pharmacies on social media.

[0051] Messages exchanged between the pharmacy and the patient on the SNS are timely imported by the import processing unit 15 and registered in the medical history information storage unit 1E (S305). In addition, if patients wish to post a message, they should post it directly on the social media platform.

[0052] As shown in Figure 5, messages from the pharmacy can be set to be posted at a specific date and time. That is, when the pharmacy inputs a message to be posted on the SNS along with a scheduled sending date and time (S401) and schedules the posting (S402), a school attendance summary of the message is registered in the alarm information storage unit 1G in the communication support device 1 (S403).

[0053] When the communication support device 1 determines by the alarm processing unit 13 that the specified date and time for posting a message has arrived by referring to the alarm information storage unit 1G (S404), it requests the SNS server 2 to post the specified message that has been requested to be posted (S405). At this time, the communication support device 1 transmits to the SNS server 2, together with the message requesting posting, information relating to the pharmacy account that will post the message and the patient account that will receive the message (at least information that can identify these pharmacy account and patient account). In response to this, the SNS server 2 posts a predetermined message from the pharmacy account to the patient account on the SNS (S406). This allows patients to check messages posted by pharmacies on social media.

[0054] Messages exchanged between the pharmacy and the patient on the SNS are timely imported by the import processing unit 15 and registered in the medical history information storage unit 1E (S407).

[0055] ●Screen example The functions provided to the pharmacy by the communication support device 1 will be described with reference to screens displayed on the pharmacy terminal 3 and the patient terminal 4. FIG. 6 is an example of a screen displayed on the pharmacy terminal 3, and a predetermined item can be selected from the menu to select and display various information such as the patient's medication history. On this screen, a button G111 is provided for executing a function for the pharmacy to communicate with the patient via SNS. In this embodiment, this function is provided under the name of "Followcare."

[0056] FIG. 7 is an example of a screen for managing patient information individually, and the patient information is based on information stored in the patient information storage unit 1A. On this screen, when a chat between a pharmacy and a predetermined patient on a predetermined SNS is linked to the communication support device 1, the chat exchange is displayed.

[0057] In addition, a button G111 is provided on the screen for checking new messages from patients on the SNS. When a new message has been posted by a patient, this button G111 is configured to display a mark indicating that there is a new message. In the example of FIG. 7, when there is a new message, a red circular mark is displayed, and a number indicating the number of new messages is displayed inside the mark. Pressing this button G111 transitions to a screen for checking new messages. In addition, the patient's medical history, information on medicines prescribed to the patient, etc. can be read from various information storage units and displayed on this screen. In this case, the pharmacy can communicate with the patient through chat while referring to the patient's medical history and medicine information, and can insert the read information into a message.

[0058] Figure 8 shows the patient search results screen. Patient information can be searched for using a specified search tool, and by selecting any patient from among the patients displayed as search results, the information of the selected patient can be output on the screen. The patient search result screen also displays a mark for each patient indicating whether or not there are any new messages.

[0059] Figure 9 is an example of a screen displayed on the pharmacy terminal 3, showing a case where a chat with a patient is linked to the communication support device 1, with a chat between the pharmacy and the patient on a specified SNS being displayed in the chat display section G131 on the screen. The pharmacy can post a new message by inputting a message in the message input field G132 while checking the content of the chat displayed in the chat display field G131.

[0060] In addition, a ToDo list display field G133 is provided on this screen, and information stored in the ToDo list storage unit 1F is displayed. The pharmacy can post necessary messages such as medication instructions while referring to the ToDo list displayed in this ToDo list display field G133.

[0061] 10 is an example of a screen of the patient terminal 4, which displays a chat function of a predetermined SNS. The patient can communicate with the pharmacy through chat by inputting and posting a message in the message input field G141 on this screen. In addition, the pharmacy terminal 3 can exchange messages with patients through the chat display section G131 on the screen shown in Figure 9 via the communication support device 1, but regardless of this, it can also directly access a specified SNS and exchange messages with patients.

[0062] FIG. 11 is an example of a screen that enables a patient to register a pharmacy as a "friend" on a specific SNS. On this screen, the pharmacy's account is displayed, and an add button G151 is provided for requesting "friend" registration. Furthermore, a predetermined message is input by default in the message input field G152 on this screen so that it can be posted. The predetermined message is information for linking chats between the pharmacy and the patient on the SNS to the communication support device 1, and is composed of information that can identify the patient, such as the patient's account on the SNS and the patient's ID, and the linking processing unit 12 of the communication support device 1 executes linking processing when this information is posted by the patient.

[0063] FIG. 12 is an example of a screen that appears when the add button G151 is pressed on the screen shown in FIG. This screen displays a message that is automatically sent in response to pressing the Add button G151.

[0064] When a patient posts a message that was entered by default in the message input field G152 on the screen of FIG. 12, as shown in the screen of FIG. 13, the collaboration processing unit 12 executes collaboration processing based on the information constituted as the message.

[0065] Note that the operation of linking chat with a patient on an SNS to the communication support device 1 is not limited to this, and can also be performed from the screen of the pharmacy terminal 3 shown in FIG. This screen has a link button G171 that links patients who are already registered as "friends" with the pharmacy on the SNS. When the link button G171 is pressed, a list of patients registered as "friends" on the SNS is displayed, and when one of the patients is selected, the patient account is linked to that patient's account.

[0066] Also provided is a code display button G172 that displays a QR code (registered trademark) for registering the patient as a "friend" of the pharmacy on the SNS. When the code display button G172 is pressed, a QR code (registered trademark) for registering the patient as a "friend" of the pharmacy on the SNS is displayed on the pharmacy terminal 3, which is read by the customer terminal. For example, a screen displayed by this QR code (registered trademark) is the screen shown in the example of FIG. 11, and the patient registers the pharmacy as a "friend" from that screen.

[0067] In addition, the patient information display screen shown in FIG. 14 is provided with an information input field G173 for appropriately setting and inputting patient information, and the pharmacy appropriately inputs patient information and registers it in the patient information storage unit 1A.

[0068] The pharmacy can post a message to the patient from the screen shown in the example of Figure 9 on the pharmacy terminal 3. When providing medication instructions by posting a message, the pharmacy can appropriately refer to the medication history information storage unit 1E and the drug information storage unit 1D and send an instruction letter associated with the patient's prescribed medication to the patient.

[0069] FIG. 15 is an example of a screen of the pharmacy terminal 3 that displays information stored in the drug information storage unit 1D regarding drugs prescribed to patients. When the pharmacy selects any item, the selected items are displayed in a list ready to be posted as a message, as shown in Figure 16. When the pharmacy presses the send button, the message is posted on the SNS, and medication instructions are provided to the patient. As will be described later, it is possible to reserve a message for posting from this screen. When a message is reserved for posting, the message will be posted at the specified date and time. In addition, a choice of answers can be set for the message.

[0070] As shown in the example screen of the patient terminal 4 in FIG. 17, the instruction message posted from the pharmacy can be viewed on the chat of the SNS. If answer options are set in the message, the patient can select a predetermined answer option from the message.

[0071] FIG. 18 shows a screen displayed on the pharmacy terminal 3, which is used to create a message requesting the customer to pay the prescription fee after prescription has been dispensed at the pharmacy. On this screen, dispensing fees can be entered along with a breakdown, and the pharmacy enters cost information such as the amount. A post button for posting this information as a message is provided on the screen, and when the pharmacy presses the post button, information regarding the payment is posted as a message on the SNS.

[0072] FIG. 19 is a screen displayed on the patient terminal 4, which notifies the patient of a dispensing fee payment request posted by a pharmacy via a message on an SNS. Although the method of payment is not particularly limited, the communication support device 1 can receive payment information (e.g., credit card information) of the customer from the SNS and execute the payment process. In addition, payment can be executed using a payment service provided by the SNS operator.

[0073] FIG. 20 is an example of a screen displaying a ToDo list on the pharmacy terminal 3. On this screen, a ToDo list stored in the ToDo list storage unit 1F is displayed, and the status of each task, such as not started, in progress, or completed, is displayed. The pharmacy refers to the ToDo list, identifies the necessary tasks (e.g., providing medication instructions to the patient), and carries out the tasks. This ToDo list can be created or edited by the pharmacy at will, for example, from the screen shown in FIG.

[0074] FIG. 22 shows an example of a screen that enables a pharmacy to schedule the posting of a message on an SNS. On the posting schedule screen, you can set the date and time the message will be sent, the message content, and create a selection of selectable response messages. A message that has been scheduled for posting is registered in the alarm information storage unit 1G, and when the alarm processing unit 13 determines that a predetermined sending date and time has arrived, the message is posted.

[0075] For messages created by the pharmacy, options of selectable reply messages are displayed on the customer terminal as shown in the example of Figure 23. Options are provided for messages posted by the pharmacy, and the customer can select one of them as a reply to the message from the pharmacy.

[0076] The chat exchange between the pharmacy and the patient on the SNS is imported by the import processing unit 15 into the medication history information storage unit 1E. FIG. 24 is an example of a screen displaying a patient's medical history. Here, messages exchanged between the pharmacy and the patient, imported by the import processing unit 15, are displayed as medication instruction content in the medication instruction information display field G281. This makes it possible to manage and review interactions on social media as medication instructions.

[0077] According to the communication support device 1 according to the present embodiment, communication between pharmacies and patients can be supported, and medication instructions and pharmaceutical management can be achieved through smoother communication. [Explanation of symbols]

[0078] 1: Communication support device 11: Information Processing Section 12: Link processing section 13: Alarm processing section 14: Communication processing unit 15: Import processing section 1A: Patient information storage unit 1B: Pharmacy information storage section 1C: Account information storage section 1D: Drug information storage section 1E: Medication history information storage section 1F: ToDo list storage section 1G: Alarm information storage section 2: SNS server 3: Pharmacy terminal 4: Patient terminal NW: Network

Claims

1. A device for supporting communication between pharmacies and patients on a specific SNS, A medication history information storage unit that stores information related to the patient's medication history; an account information storage unit that stores the account of the pharmacy and the account of the patient on the predetermined SNS; a message reception processing unit that receives messages to the patient from a screen displaying the medical history of the patient in a pharmacy terminal used by the pharmacy; and an information processing unit that causes an SNS server that provides the predetermined SNS to post the message from the pharmacy's account to the patient's account. Communication support device.

2. The method further includes a drug information storage unit that stores information related to prescription drugs prescribed to the patient and instruction sheets for the prescription drugs, The submission reception processing unit: accepting, as a message to the patient, a message arbitrarily selected by the pharmacy from among messages associated with prescription drugs registered as the patient's medical history; 2. The communication support device according to claim 1.

3. The method further includes an alarm processing unit that causes the information processing unit to post a predetermined message from the pharmacy's account to the patient's account on an SNS server that provides the predetermined SNS at a predetermined date and time, The submission reception processing unit: Accepting a reservation for posting a message to the patient at the specified date and time; 3. The communication support device according to claim 1 or 2.

4. The method further includes an import processing unit that imports messages posted between the account of the pharmacy and the account of the patient on the SNS into the medical history information storage unit. The communication support device according to any one of claims 1 to 3.

5. The submission reception processing unit: a pharmacy terminal used by the pharmacy accepts messages to the patient and reply options to the messages from a screen displaying the patient's medical history; The message posted between the pharmacy's account and the patient's account, which is imported into the medical history information storage unit by the import processing unit, includes a reply to the message selected by the patient.

5. The communication support device according to claim 4.

6. The pharmacy further includes a to-do list storage unit that stores a to-do list registered by the pharmacy, The submission reception processing unit: A pharmacy terminal used by the pharmacy accepts messages to the patient from a screen displaying the patient's medical history and a to-do list registered by the pharmacy.

6. A communication support device according to claim 1.

7. The submission reception processing unit: Accepting a posting of a payment request for the dispensing cost of the prescription drug for the patient as a message to the patient; 7. A communication support device according to claim 1.

8. A method for supporting communication between pharmacies and patients on a predetermined SNS, comprising: A medication history information storage unit that stores information related to the patient's medication history; an account information storage unit that stores the account of the pharmacy and the account of the patient on the predetermined SNS, a message reception process for receiving a message to the patient from a screen displaying the medical history of the patient on a pharmacy terminal used by the pharmacy; and executing information processing for causing an SNS server that provides the predetermined SNS to post the message from the account of the pharmacy to the account of the patient. Communication support methods.

9. A computer program for supporting communication between pharmacies and patients on a specific SNS, A medication history information storage unit that stores information related to the patient's medication history; and an account information storage unit that stores the account of the pharmacy and the account of the patient on the predetermined SNS. a message reception process for receiving a message to the patient from a screen displaying the medical history of the patient on a pharmacy terminal used by the pharmacy; and executing information processing for causing an SNS server providing the predetermined SNS to post the message from the account of the pharmacy to the account of the patient. Computer program.

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