Medical information collection support device, medical information collection support method, and program

Abstract

To provide a medical information collection support device, a medical information collection support method, and a program, which enable a customer to timely acquire medical information.SOLUTION: In a medical information collection support system in which a plurality of MR terminals and a plurality of customer terminals are connected to a medical information collection support device, the medical information collection support device 10 includes: a schedule data storage section 32 that stores schedule data on a plurality of MRs; a MR retrieval section 23 that retrieves MRs who are currently available on the basis of the schedule data stored in the schedule data storage section 32; a display processing section 21 that displays the MRs retrieved by the retrieval section on a customer terminal; a MR selection receiving section 24 that receives selection of MR from MRs displayed on the customer terminal; an alert transmission section 25 that transmits an alert to a MR terminal of the selected MR; and an interview setting information transmission section 26 that transmits setting information of an interview to the customer terminal and the MR terminal when receiving a reply of acceptance of an interview with a customer from the MR terminal.SELECTED DRAWING: Figure 2

Description

[Technical field]

[0001] The present invention relates to a medical information collection support device that supports medical professionals such as doctors in collecting medical information. [Background technology]

[0002] Medical representatives (hereinafter referred to as "MR") are experts who provide medical information to medical professionals, and access to MRs has become indispensable in modern medical activities. In recent years in particular, the speed at which medical information is accumulated has been so rapid that the role of MRs in medical activities has become greater than ever before.

[0003] Until now, the main way for medical professionals to obtain information from MRs was to wait for an MR to visit the hospital or pharmacy where they worked and obtain information by listening to what the MR had to say when they visited, or to attend information sessions held by the MRs or the companies they worked for.

[0004] Recently, systems that arrange meeting schedules with medical representatives via the Internet have also appeared. Patent Document 1 discloses an invention of a schedule reservation server that provides a mechanism for easily setting schedules when providing information on the proper use of medical drugs to medical professionals using Internet videophones, Web conference systems, etc. Patent Document 2 discloses an invention of a meeting schedule adjustment system that easily adjusts meeting schedules between medical professionals such as doctors and sales representatives such as medical representatives. [Prior art documents] [Patent documents]

[0005] [Patent Document 1] JP 2020-87081 A [Patent Document 2] JP 2016-110600 A Summary of the Invention [Problem to be solved by the invention]

[0006] The interview schedule reservation system described in the above-mentioned Patent Documents 1 and 2 is one method of making it easier for medical professionals to access MRs, and is expected to be effective to a certain extent, but it remains difficult to obtain information in a timely manner.

[0007] Medical professionals who want to obtain information may contact a MR they know by telephone, email, or other means of communication, but if the MR is not available and cannot be contacted, or if the MR does not have time to respond when contacted, they may not be able to obtain the necessary information in a timely manner.

[0008] Even if MRs had the time, the information that customers, including healthcare professionals, request from pharmaceutical manufacturers is diverse, making it difficult for them to respond to all of the questions and requests that healthcare professionals ask. Pharmaceutical manufacturers need to respond to all of their customers' questions and requests for information, but it is rare for them to have someone who is familiar with all of the information. For this reason, in the past, it was sometimes difficult to provide healthcare professionals with the information they really needed in a timely manner.

[0009] On the other hand, MRs cannot know that medical professionals need information until they receive a consultation from them. Therefore, even if they have free time, they are unable to use it effectively.

[0010] This system was completed as a result of intensive research by the inventors based on the mission of "providing necessary but neglected medicines." [Means for solving the problem]

[0011] The medical information collection support device of the present invention is configured to include a schedule memory unit in which schedule data for multiple MRs is stored, an MR search unit that searches for MRs that are currently available based on the schedule data stored in the schedule memory unit, a display processing unit that displays the MRs searched for by the search unit on a customer terminal, a selection reception unit that accepts the selection of an MR from the MRs displayed on the customer terminal, an alert sending unit that sends an alert to the MR terminal of the selected MR, and an interview setting information sending unit that sends interview setting information to the customer terminal and the MR terminal when a reply is received from the MR terminal to the effect that the MR will accept an interview with the customer.

[0012] In this way, MRs currently available are searched for and displayed on the customer terminal based on the MR schedule data, so that the customer can obtain medical information in a timely manner by contacting the MR displayed on the customer terminal. Here, the customer is a person who directly receives information provided by the MR, and is, for example, a medical professional such as a doctor, nurse, technician, or pharmacist. When the MR replies to the alert that he or she will accept the interview, the medical information collection support device transmits the interview setting information to both the customer terminal and the MR terminal, so that the interview can be realized smoothly.

[0013] The medical information collection support device of the present invention includes an MR information storage unit that stores pharmaceuticals for which MRs can provide information, and a search condition input unit that accepts input of information identifying pharmaceuticals from the customer terminal, and the MR search unit may search for MRs that can provide information on the input pharmaceuticals based on the information stored in the MR information storage unit.

[0014] This configuration makes it easier for customers to select a medical representative that meets their needs. In other words, customers can search for medical representatives who can provide information on the drug they want to know about, and can obtain the information they need in a timely manner.

[0015] In the medical information collection support device of the present invention, the search condition input unit may receive an input of an interview format with an MR, and the interview setting information transmission unit may transmit setting information for an interview in the specified interview format.

[0016] This configuration allows the customer to decide the desired consultation format, which can be, for example, a face-to-face meeting, a web conference, a phone call, or a chat.

[0017] In the medical information collection support device of the present invention, the interview setting information transmission unit may transmit access information to the Web interview to the customer terminal and the MR terminal when a Web interview format is selected as the interview format. Here, the access information to the Web interview may be, for example, a URL to a conference space in a virtual space set up by a specific application and a password for accessing the conference space.

[0018] The medical information collection support device of the present invention is equipped with an MR location acquisition unit that acquires information regarding the location of an MR, and when the interview format input in the search condition input unit is a face-to-face interview, the MR search unit may use the information regarding the MR's location to search for MRs who are currently available.

[0019] With this configuration, MRs who can immediately visit the customer and interview can be displayed on the customer terminal. Note that, as information regarding the location of the MR, location information stored as part of the schedule data may be used, or the location information of the MR terminal obtained by GPS may be used.

[0020] In the medical information collection support device of the present invention, the alert transmission unit may transmit an alert to the MR terminal of the non-selected MR that is different from the alert transmitted to the selected MR.

[0021] By sending an alert to the MR terminals of the MRs who were not selected, the other MRs can be aware of the customer's request for an interview. This allows other MRs to back up if the MR selected by the customer is away from their desk and is late in checking the alert, or if an urgent matter makes it difficult to respond immediately, ensuring the immediacy of data provision.

[0022] In the medical information collection support device of the present invention, the MR search unit may search for an MR that has no current schedule and for which the time until the start time of the next schedule is equal to or longer than a predetermined threshold, based on the schedule data.

[0023] This structure makes it possible to search for a MR who can secure the time necessary to provide information. Since sufficient time can be secured for the interview, information is not rushed due to time crunch or the explanation is not cut off, and substantial information can be provided to the customer.

[0024] The medical information collection support device of the present invention includes an evaluation information input unit that allows a customer to input an evaluation of an MR on the customer terminal, and an evaluation memory unit that stores the input evaluation of the MR, and the display processing unit may display the evaluation of the MR stored in the evaluation memory unit when displaying the MR on the customer terminal.

[0025] By displaying the MR ratings in this way, customers can select an MR while referring to the ratings.

[0026] In the medical information collection support device of the present invention, the evaluation may include an evaluation value, and the evaluation storage unit may store therein an evaluation value calculated based on evaluation points inputted from a plurality of customers.

[0027] In this way, by storing the evaluation of MRs as a quantitative evaluation value and displaying the evaluation including the evaluation value when displaying MRs, the customer can easily select the MR with whom he / she wishes to deal, which results in contributing to the immediate resolution of the problem. The evaluation value may be the average value, the evaluation distribution, or the maximum and minimum values ​​of the evaluation points obtained from multiple customers.

[0028] In the medical information collection support device of the present invention, the evaluation information input unit may input an evaluation of the MR's information provision along with information identifying the drug for which information was provided, and the evaluation memory unit may store an evaluation value for each drug.

[0029] Although the same MR may have particular expertise in certain drugs, this structure allows for an evaluation of each drug, making it possible to select the appropriate MR depending on the drug.

[0030] The medical information collection support device of the present invention may include a response information input unit that inputs response information when the MR provides information to a customer, and a response information storage unit that stores the input response information.

[0031] By storing and accumulating correspondence information in this way, useful information such as frequently asked questions and answers to those questions can be obtained based on the accumulated correspondence information. Also, by collecting and consolidating correspondence information, it is possible to build a database related to products.

[0032] Furthermore, by selecting from this database information that can be disclosed to non-medical professionals and publishing it in a comprehensive manner, patients will be able to obtain information on pharmaceuticals. It is difficult to obtain reliable information on rare diseases, but by constructing such a database, reliable information can be provided. This will ultimately contribute to society by providing necessary but neglected pharmaceuticals and medical devices.

[0033] In the medical information collection support device of the present invention, the display processing unit may cause the customer terminal to display a predetermined message.

[0034] The message may be, for example, a patient-first philosophy. By displaying such a philosophy, medical staff are encouraged to always take care of themselves, which contributes to the benefit of patients. The message may be changed periodically and displayed. By changing the message periodically, the message remains fresh and attracts the attention of medical staff.

[0035] In the medical information collection support device of the present invention, the display processing unit may display schedule data of MRs on the client terminal. With this configuration, it is possible to make an appointment with an MR by referring to the schedule data.

[0036] The medical information collection support method of the present invention is a method of supporting a customer in collecting medical information using a medical information collection support device, and includes a step of searching for an MR who is currently available based on schedule data of a plurality of MRs stored in a schedule memory unit, and a step of displaying the searched MR on a customer terminal.

[0037] The program of the present invention is a program for assisting customers in collecting medical information, and causes a computer to execute a step of searching for MRs who are currently available based on the schedule data of multiple MRs stored in a schedule memory unit, and a step of displaying the searched MRs on a customer terminal. Effect of the Invention

[0038] According to the present invention, a customer can obtain medical information in a timely manner. [Brief description of the drawings]

[0039] [Figure 1] 1 is a diagram showing a configuration of a medical information collection support system according to an embodiment. [Diagram 2] FIG. 2 is a diagram illustrating a configuration of a medical information collection support device. [Diagram 3] FIG. 11 is a diagram showing an example of data stored in an MR information storage unit. [Figure 4] FIG. 4 is a diagram showing an example of data stored in a schedule data storage unit. [Diagram 5] FIG. 11 is a diagram illustrating an example of data stored in a customer information storage unit. [Figure 6] FIG. 4 is a diagram illustrating an example of data stored in an evaluation information storage unit. [Figure 7] 13 is an example of a search condition input screen displayed on a customer terminal. [Figure 8] FIG. 13 is a diagram showing an example of an MR selection screen. [Figure 9] FIG. 13 is a diagram showing another example of the MR selection screen. [Figure 10] 13A is a diagram showing an example of a display screen for an alert, and FIG. 13B is a diagram showing an example of interview setting information when the interview format is a Web interview. [Figure 11] 13A is a diagram showing an example of a display screen for a backup alert, and FIG.13B is a diagram showing a display screen for a backup alert that a customer requests to be addressed. [Figure 12] FIG. 13 is a diagram showing an example of a questionnaire screen for inputting an evaluation. [Figure 13] FIG. 13 is a diagram showing an example of a screen for inputting corresponding information. [Figure 14] 4 is a flowchart showing an operation of the medical information collection support device. [Figure 15] 4 is a flowchart showing an operation of the medical information collection support device. [Figure 16] 13 is a flowchart showing a detailed operation of determining an interview format. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0040] Hereinafter, a medical information collection support system according to an embodiment of the present invention will be described with reference to the drawings. Note that the following description is merely an example of a preferred embodiment, and is not intended to limit the technical scope of the present invention. FIG. 1 is a diagram showing the configuration of a medical information collection support system 1 according to an embodiment. The medical information collection support system 1 is configured by connecting an MR terminal 60 used by a plurality of MRs and a customer terminal 50 used by a plurality of medical professionals to a medical information collection support device 10. The medical information collection support device 10 is a device that supports medical professionals such as doctors in collecting medical information. When a medical professional wishes to receive information (detailing) about a drug, the medical information collection support device 10 realizes an interview with an MR who has information about the drug, and supports the timely collection of medical information.

[0041] The medical information collection support device 10 includes a communication unit 40 that communicates between a customer terminal 50 and an MR terminal 60, a database 30 that stores various data, and a control unit 20 that performs processing based on input from the customer terminal 50 and the MR terminal 60.

[0042] 2 is a diagram showing the configuration of the medical information collection support device 10. The control unit 20 has a display processing unit 21, a search condition input unit 22, an MR search unit 23, an MR selection receiving unit 24, an alert transmission unit 25, an interview setting information transmission unit 26, an evaluation information input unit 27, and a response information input unit 28. In addition, the database 30 stores MR information, schedule data, customer information, evaluation information, and response information. Each file of the database 30 that stores these data constitutes an MR information storage unit 31, a schedule data storage unit 32, a customer information storage unit 33, an evaluation information storage unit 34, and a response information storage unit 35.

[0043] First, the data stored in database 30 will be described. 3 is a diagram showing an example of data stored in the MR information storage unit 31. The MR information storage unit 31 stores the MR's ID, name, affiliation, telephone number, email address, specialty items, visitable areas, face image, and message.

[0044] The ID is identification information that identifies the MR in this system. The affiliation is data that indicates the company or research institute to which the MR belongs. The specialty items are the pharmaceutical items for which the MR can provide information, and are registered as MR information through the MR's self-declaration. The visitable areas are areas that the MR can visit to provide information. The facial image is the facial image of the MR, and is an image used when displaying candidate MRs. The message is a message from the MR to the medical staff. Note that the data stored in the MR information storage unit 31 is not limited to the data listed in FIG. 3, and may include other data.

[0045] Fig. 4 is a diagram showing an example of data stored in the schedule data storage unit 32. Fig. 4 shows schedule data for one person. In Fig. 4, the schedule of an MR from 10:00 to 12:00 is stored in 30-minute increments. The schedules for 10:00-10:30, 10:30-11:00, and 11:30-12:00 are marked "-", which means that there are no meetings or other scheduled times, and that inquiries from medical professionals can be handled. The period from 11:00 to 11:30 is marked with a "meeting," and this is the time period during which an MR cannot meet with a client.

[0046] The schedule data storage unit 32 also stores information about the location where the MR is scheduled to be during that time period. In FIG. 4, it can be seen that the MR is scheduled to be in Otemachi from 10:00 to 12:00. By having information about the location of the MR in this way, it is possible to determine whether or not a visit is possible when a customer requests a face-to-face interview. Note that location data is not essential, and in particular when the location of the MR can be determined using the GPS function of the MR terminal 60, location data does not need to be included in the schedule data.

[0047] 5 is a diagram showing an example of data stored in the customer information storage unit 33. The customer information storage unit 33 stores ID, name, affiliation, phone number, address, email address, password, specialty, and detailing history.

[0048] The ID is identification information that identifies the customer in this system. The affiliation is the name of the hospital, university, etc. to which the customer belongs. The password is a password for logging in to the medical information collection support device 10. The specialty is information about the specialty of the medical professional, such as a subject such as internal medicine, surgery, ophthalmology, dermatology, etc. The detailing history is a history of detailing that the customer has received. By storing the detailing history in this way, it is possible to understand what knowledge the customer has, and to provide information smoothly. The data stored in the customer information storage unit 33 is not limited to the data listed in FIG. 5, and may include other data.

[0049] FIG. 6 is a diagram showing an example of data stored in the evaluation information storage unit 34. The evaluation information storage unit 34 has an evaluation value of the MR for each drug. This is because, among items that the same MR can handle, there may be drugs for which the MR has particularly detailed knowledge. The evaluation value items have data on the date and time of the response, a five-point rating, and customer comments as detailed information. The date and time of the response is the date and time when information about the drug was provided, the five-point rating is the score given on a five-point rating scale by the user, and the customer comments are comments from the customer. Here, a five-point rating is given for each information provision, but the number of levels is not limited to five, and may be, for example, three levels or a rating with a maximum score of 100 points.

[0050] The evaluation value for a drug is calculated based on a 5-point evaluation of each information provision and the number of cases. For example, for each drug, "the number of cases × a 5-point evaluation (for example, a satisfaction score from -2 to +2, with 0 being the middle)" may be calculated. Note that the calculation example of the evaluation value shown here is only one example. The evaluation value may be calculated by other methods as long as they can objectively express the evaluation of the MR for each drug. In addition, when the system is utilized more in the future and more data is obtained, the evaluation items may be further subdivided. For example, the MR may be evaluated on detailed items such as precautions for prescribing the drug, efficacy and effects, and side effects.

[0051] Returning to FIG. 2, the configuration of the control unit 20 of the medical information collection support device 10 will be described. The display processing unit 21 has a function of generating a screen to be displayed on the customer terminal 50, transmitting the generated screen to the customer terminal 50, and displaying the screen on the customer terminal 50. In addition, by prompting the customer to input information on the displayed screen, the customer terminal 50 can input information. For example, the display processing unit 21 prompts the customer to input search conditions for MRs and accepts the selection of an MR. In other words, the display processing unit 21 has a function of generating a UI screen for inputting information and displaying it on the customer terminal 50.

[0052] Similarly, the display processing unit 21 has a function of generating a screen to be displayed on the MR terminal 60, transmitting the generated screen to the MR terminal 60, and displaying the screen on the MR terminal 60.

[0053] The search condition input unit 22 has a function of accepting input of search conditions for a customer to search for an MR. The customer inputs the search conditions through a screen displayed on the customer terminal 50, and the customer terminal 50 transmits the input search conditions to the medical information collection support device 10. The search condition input unit 22 accepts input of the search conditions transmitted from the customer terminal 50.

[0054] FIG. 7 is an example of a search condition input screen displayed on the customer terminal 50. The search condition input screen "MR search screen" has three search condition items: "Drug name," "Interview format," and "When." "Drug name" is an item for specifying the drug for which the customer wants to receive information by drug name. By pressing the button on the right end of the input box, a pull-down list of drug candidates is displayed, allowing the customer to select a drug. In addition, the system may have an auto-complete function that displays drug name candidates containing a partial character string of the drug name when the customer enters that character string. This prevents input errors in the drug name.

[0055] In "interview format," the customer can select the interview format they desire using a radio box. The available interview formats include "web conference," "telephone," "face-to-face interview," "email," and "mail." Although "email" and "mail" are not instantaneous methods, the medical information collection support device 10 of this embodiment is capable of requesting information in these formats.

[0056] "When" is the item for specifying when you would like to have the interview. The default is "Now", which allows you to connect with the MR immediately and receive information. The search condition input screen has an option to arrange an information interview at a specified time by specifying the date and time.

[0057] By pressing the "Search" button at the bottom of the screen, the entered search criteria data is sent to the medical information collection support device 10, and a search is conducted for MRs that meet the search criteria. The message at the top of the screen, "When in doubt, put the patient's interests first," is the applicant's philosophy. By displaying the philosophy as a message, the applicant's philosophy is disseminated to system users, and patient interests are further protected. This message is not fixed and may be changed periodically.

[0058] The search condition input unit 22 receives data of search conditions transmitted from the customer terminal 50. Here, the search conditions include, for example, medicines for which information is desired and an interview format.

[0059] The MR search unit 23 has a function of searching the MR information and schedule data in the database 30 based on the search conditions inputted in the search condition input unit 22, and searching for MRs who are currently available. Here, the processing of the MR search unit 23 will be explained using an example in which the search conditions are "drug A." First, the MR search unit 23 refers to the MR information to extract MRs who specialize in "drug A."

[0060] Next, the MR search unit 23 refers to the schedule data, checks the current schedule of the extracted MRs, and narrows down the search to MRs who do not have any scheduled appointments such as meetings. In this case, in a preferred embodiment, the MR search unit 23 narrows down the search to MRs who do not have any scheduled appointments, not only those who do not have any scheduled appointments at present, but also those who do not have any scheduled appointments for the next 30 minutes. This is because even if there is no scheduled appointment at present, if there is a scheduled appointment in, for example, 10 minutes, there is a risk that the MR will not be able to calmly provide information. Through the above process, the MR search unit 23 searches for MRs who are currently available and can provide information on "drug A."

[0061] If the search conditions include the interview format "face-to-face interview", the MR search unit 23 searches for MRs who can immediately visit the customer. Specifically, the MR search unit 23 refers to the customer's address included in the customer information, and narrows down the search to MRs who are within a predetermined range from the address.

[0062] The display processing unit 21 transmits screen data displaying the MR searched for by the MR search unit 23 to the customer terminal 50, and causes the customer terminal 50 to display the MR capable of providing information in real time.

[0063] Fig. 8 is a diagram showing an example of an MR selection screen. The "MRs capable of handling drug A" screen displays available MRs. In Fig. 8, "MR1", "MR2", and "MR3" are displayed as candidates. As information about each MR, the MR's affiliation is displayed in parentheses below the MR's name.

[0064] Additionally, "Until 5pm" displayed next to the MR's name indicates the hours the MR is available. By displaying available hours in this way, customers can estimate the response time to the question they want to ask and choose which MR to contact. MR evaluation information is also displayed. The evaluation is an evaluation of the "Drug A" that is the subject of the search, and an "overall" evaluation of all the drugs handled by that MR. MR evaluation information is an important clue for customers to select an MR. Although not shown in the figure, comments from customers who have received information from the MR in the past may be displayed as evaluations of the MR.

[0065] On the MR selection screen, an MR can be selected by clicking the boxes "MR1," "MR2," and "MR3." In this state, pressing the "Contact" button at the bottom of the screen will cause the customer terminal 50 to send the MR selection data to the medical information provision support device. The "Next Page" button at the bottom of the screen is displayed if there are further MR candidates. Pressing the "Next Page" button will move to the next page, where further MR candidates will be displayed.

[0066] FIG. 8 shows an example of an MR selection screen when a Web interview is selected as the interview format, but when a face-to-face interview is selected as the interview format, the screen shown in FIG. 9 is displayed. When a face-to-face interview is selected, the time required for a candidate MR to arrive at the customer's location is displayed. This required time is calculated based on the customer's location and the MR's current location. This allows the customer to select an MR taking the required time into consideration. Although not shown in FIG. 9, in a preferred embodiment, when a face-to-face interview is selected, the available time may also be displayed, as in the case of a Web interview.

[0067] The MR selection receiving unit 24 has a function of receiving the selection of an MR from a customer. That is, the MR selection receiving unit 24 receives the selection data of the MR transmitted from the customer terminal 50. The alert transmitting unit 25 transmits an alert to the MR terminal 60 of the selected MR. The alert includes the customer for whom information is requested, the medicine, and interview format data.

[0068] FIG. 10(a) is a diagram showing an example of an alert display screen. The alert is displayed as a pop-up on the screen of the MR terminal 60 so that the MR does not overlook it. At this time, some kind of voice or vibration function may be used to call attention. The message of the alert is "A detailing request for drug A has been received from Dr. XX of XX Hospital (Web conference)." and includes the above-mentioned information on the customer, drug, and interview format. The alert screen has two buttons, "Decline" and "Accept." Pressing the "Accept" button transitions to setting up an interview with the customer. If the MR cannot accept the interview due to an urgent matter, etc., he or she can select "Decline" and decline the interview.

[0069] The alert transmission unit 25 also transmits an alert to the MR terminal 60 of the MR that was not selected. This alert is called a "backup alert." FIG. 11(a) is a diagram showing a screen of the backup alert. The backup alert may be transmitted to all MRs, or may be transmitted only to some MRs. For example, it may be transmitted to all MRs that were not selected among the MRs searched by the MR search unit 23. In addition, particularly when a face-to-face interview is selected, it may be transmitted to MRs that have the customer's location as a visitable area among the MRs that were not selected, or may be transmitted to a predetermined number of MRs that are in a nearby location. In addition, a predetermined number of MRs may be selected at random. The alert is transmitted to the MR that was not selected as a backup when the selected MR cannot respond, and in many cases, it is sufficient to transmit to a predetermined number of MRs, for example, about five. In the following description, the MR to which this backup alert was transmitted may be called the "MR to which the backup alert was transmitted." When an interview is set between the customer terminal 50 and the selected MR terminal 60, the backup alert (FIG. 11(a)) may be erased from the MR terminal 60 of the MR to which the backup alert was transmitted. Details of the response by the backup will be described later.

[0070] Returning to the explanation of the alert display screen in Fig. 10(a), when the MR presses the "Accept" button on the MR terminal 60, the consultation setting information transmission unit 26 of the medical information provision support device transmits consultation setting information to both the customer terminal 50 and the MR terminal 60.

[0071] FIG. 10(b) is a diagram showing an example of interview setting information when the interview format is a Web interview. The interview setting information includes the URL of the conference space in the virtual space, a conference code, and a password. The Web conference begins when both the customer and the MR click on the URL and enter the same conference space. In a Web conference, not only can each party see each other's images, but it is also possible to share materials. Here, an example of interview setting information for a Web conference is shown, but in the case of a telephone call, for example, the interview setting information would be the telephone numbers of the customer and the MR, and in the case of a chat, it would be the URL of the chat room.

[0072] On the other hand, if "Decline" is selected in Fig. 10(a), a notification to that effect is sent to the customer terminal 50 and the MR terminal 60 of the MR to which the backup alert was sent, and a screen is displayed on the customer terminal 50 to prompt the customer to select a desired response. Specifically, a screen is displayed on the customer terminal 50 to prompt the customer to select one of the following responses, such as "I want information immediately" or "I want to be contacted by the selected MR."

[0073] When a response such as "I want information immediately" is selected, that fact is notified to the MR terminal 60 of the MR to which the backup alert was sent. FIG. 11(b) is a diagram showing a display screen of a backup alert for which a customer requests a response. On the backup alert screen, an "Accept" button is displayed to notify that the request can be accepted. The backup alert shown in FIG. 11(a) is a preparation screen in consideration of the possibility that the selected MR may not be able to accept the request, whereas the backup alert shown in FIG. 11(b) has an interface that can accept the customer's request.

[0074] When one of the MRs who received the notification and is available to handle the request presses the "Accept" button to notify that he or she is available to handle the request, a notification to that effect is sent to the customer terminal 50, and the interview setting information sending unit 26 of the medical information provision support device 10 sends interview setting information to both the customer terminal 50 and the MR terminal 60, in the same manner as when the "Accept" button is pressed on the alert screen shown in FIG. 10(a). At this time, the backup alert (FIG. 11(b)) for which the customer is requesting a response may be deleted from the MR terminal 60 of the MR to which the backup alert was sent. This prevents other MRs from notifying again that they are available to handle the request when one of the MRs to which the backup alert was sent accepts the request.

[0075] On the other hand, if the customer selects a response such as "I want information from a selected MR," the MR terminal 60 of the selected MR is notified of the same. The MR who receives the notification contacts the customer when it is available and provides the requested information. In this case, the backup alert may also be erased from the MR terminal 60 of the MR to which the backup alert was sent.

[0076] Returning to FIG. 2, the functions of the control unit 20 of the medical information collection support device 10 will be described. The evaluation information input unit 27 has a function of accepting an input of an evaluation of the MR from the customer after the information provision is completed. FIG. 12 is a diagram showing an example of a questionnaire screen for inputting an evaluation. The questionnaire screen is displayed on the customer terminal 50 following the end of the interview for information provision. The questionnaire screen has an input item for identifying the drug for which information was provided, an input item for evaluating the information provision on a five-point scale, and a free-form entry field. Since the MR who provided the information is identified when the MR is selected, there is no input item for information identifying the MR on the questionnaire screen. When the customer answers the questionnaire and presses the "send" button at the bottom of the screen, the input evaluation information is transmitted to the medical information collection support device 10. The medical information collection support device 10 receives the evaluation information transmitted from the customer terminal 50 at the evaluation information input unit 27 and stores it in the evaluation information storage unit 34.

[0077] The response information input unit 28 has a function of accepting input of the content of information provided to the customer. FIG. 13 is a diagram showing an example of a screen for inputting response information. The response information input screen is displayed on the MR terminal 60 following the end of the information provision interview. The response information input screen has an input item for identifying the drug for which information was provided, and a description field for entering the response content. Furthermore, to make it easier to classify the response content, a tag that concisely represents the response content may be attached. Examples of tags include "prescription," "effects," "side effects," and "contraindications."

[0078] When the MR inputs the response details and presses the “Send” button at the bottom of the screen, the input response details information is sent to the medical information collection support device 10. The medical information collection support device 10 receives the response information sent from the MR terminal 60 at the response information input unit 28 and stores it in the response information storage unit 35.

[0079] 14 and 15 are flowcharts showing the operation of the medical information collection support device 10. In a preferred embodiment, first, a customer accesses the medical information collection support device 10 with the customer terminal 50 and logs in (S10). The customer logs in by inputting the customer's ID and password, but the customer may be allowed to omit inputting the ID and password when logging in from the same customer terminal for the second time or later. When the customer logs in to the customer terminal 50, the medical information collection support device 10 transmits an MR search screen (FIG. 7) to the customer terminal 50 and causes the customer terminal 50 to display the MR search screen.

[0080] When a customer inputs the specific information of the drug and the interview format on the MR search screen and presses the search button (S11), the customer terminal 50 transmits the specific information of the drug and the information of the interview format to the medical information collection support device 10. Note that the customer can also request an interview at a future date and time, but in this embodiment, an example is given in which an immediate interview is requested.

[0081] The medical information collection support device 10 searches for available MRs based on the specific information of the medicine transmitted from the customer terminal 50 (S12). Specifically, the medical information collection support device 10 searches for MRs who specialize in the medicine related to the specific information, and searches for MRs who are not currently scheduled among the searched MRs. In addition, the medical information collection support device 10 determines whether the interview format is a face-to-face interview (S13), and if the interview format is a face-to-face interview (YES in S13), it further narrows down the MRs based on the location of the MRs and the location of the customer (S14).

[0082] The medical information collection support device 10 generates a screen (FIG. 8) displaying the searched MRs as available MRs, transmits it to the customer terminal 50, and causes the customer terminal 50 to display candidates for available MRs (S15). On this screen, the customer selects an MR with whom the customer wishes to meet (S16), and when the customer presses a contact button, the customer terminal 50 transmits specific information of the selected MR to the medical information collection support device 10.

[0083] When the medical information collection support device 10 receives the specific information of the MR transmitted from the customer terminal 50, it determines whether to issue an alert based on whether the interview format is an immediate interview format (S17). If it is determined that an alert should be issued, the medical information collection support device 10 transmits the alert to the MR terminal 60 of the MR related to the specific information (S18).

[0084] FIG. 16 is a flowchart showing the detailed operation of determining the interview format (S17). The medical information collection support device 10 determines whether the interview format is a face-to-face interview (S30), and if it is determined to be a face-to-face interview (YES in S30), selects an alert (S36). If it is determined not to be a face-to-face interview (NO in S30), the medical information collection support device 10 determines whether the interview format is a Web conference (S31). If it is determined to be a Web conference (YES in S31), selects an alert. Similarly, if it is determined not to be a Web conference (NO in S31), it determines whether a phone call is desired (S32), and whether a chat is desired (S33). If a phone call is desired (YES in S32), or if a chat is desired (YES in S33), selects an alert (S36). If a chat is not desired (NO in S33), it determines whether an email is desired (S34), and whether mail is desired (S35). If these determinations indicate that the user wishes to receive information by email (YES in S34) or by post (YES in S35), the user selects email (S37). If email is selected, an alert is not sent to the MR terminal, but an email is sent to notify the user that the user wishes to receive information by email or post.

[0085] Returning to the explanation of FIG. 15, the MR terminal 60 that has received an alert from the medical information collection support device 10 displays the alert (FIG. 10(a)). When the MR presses the "Accept" button on the alert screen (YES in S19), that information is sent to the medical information collection support device 10, which then sends consultation setting information to both the customer terminal 50 and the MR terminal 60 (S20). The customer terminal 50 and the MR terminal 60 display a screen showing the consultation setting information (FIG. 10(b)). In this embodiment, a case where the consultation format is a Web consultation is described as an example.

[0086] The Web interview begins when the client and the MR access the URL indicated in the interview setting information (S21). When the Web interview ends (S22), a notification indicating the end of the Web interview is sent to the medical information collection support device 10.

[0087] Upon receiving the notification of the end of the Web interview, the medical information collection support device 10 transmits a questionnaire screen (FIG. 12) for inputting evaluation information of the MR to the customer terminal 50. When the evaluation information of the MR is input in the customer terminal 50 and transmitted to the medical information collection support device 10, the medical information collection support device 10 stores the evaluation information of the MR in the database 30 (S23).

[0088] Furthermore, upon receiving the notification of the end of the Web consultation, the medical information collection support device 10 transmits a screen (FIG. 13) for inputting response information to the MR terminal 60. When the response information is input in the MR terminal 60 and transmitted to the medical information collection support device 10, the medical information collection support device 10 stores the response information in the database 30 (S24).

[0089] The medical information collection support system 1 including the medical information collection support device 10 of the present embodiment has been described above, and an example of the hardware of the medical information collection support device 10 is a computer equipped with a CPU, RAM, ROM, hard disk, display, keyboard, mouse, communication interface, etc. A program having modules for realizing each of the above-mentioned functions is stored in the RAM or ROM, and the control unit 20 of the medical information collection support device 10 is realized by executing the program by the CPU. Such programs are also included in the scope of the present invention.

[0090] In the medical information collection support device 10 of this embodiment, when a customer selects a desired MR from among available MRs, an alert is sent to the MR terminal 60 and an interview is arranged, so that medical information can be obtained in a timely manner.

[0091] In addition, when an MR has an interview, the medical information collection support device 10 transmits interview setting information to both the customer terminal 50 and the MR terminal 60, so that the customer and the MR can conduct the interview simply by accessing the transmitted interview setting information.

[0092] After the interview is completed, the medical information collection support device 10 accepts input of the MR's evaluation information, accumulates the MR's evaluation information, and displays the MR's evaluation value for each drug on the MR selection screen (Figure 8), so that the customer can use it as a reference when selecting an MR.

[0093] After the interview, the medical information collection support device 10 receives input of the response content from the MR and stores the response information for each drug, so that information on frequently asked questions can be accumulated. In particular, when there is a lot of highly specialized information, such as drugs for rare diseases, it is important to have a system that can organize and consolidate information and provide requested information immediately, so this is suitable for accumulating information on drugs for rare diseases.

[0094] Although the medical information collection support system including the medical information collection support device of the present invention has been described above with reference to the embodiment, the present invention is not limited to the above-mentioned embodiment.

[0095] In the above embodiment, the conditions for searching for MRs are the drug name and the interview format, but the search conditions are not limited to these. For example, the evaluation value of the MR may be used as a search condition, and it may be specified as "MRs with an evaluation value of XX points or more."

[0096] Also, the time required estimated from the information the customer wants to obtain may be specified as a search condition. For example, the selection may be made from options such as within 10 minutes, 10 to 30 minutes, or over 30 minutes. In the above embodiment, the search is narrowed down to MRs who are not only not currently scheduled, but also have no schedules for the next 30 minutes. However, if the question can be completed within 10 minutes, for example, the number of MRs who can respond will increase, expanding the possibility of selecting an MR who better matches the customer's needs.

[0097] In the present embodiment, a configuration for searching and selecting from MRs belonging to multiple companies has been described, but a configuration for searching only MRs within a single company may be used. In this case, the branch office or sales office to which the MR belongs may be registered in the "affiliation" recorded in the MR information storage unit 31. [Industrial Applicability]

[0098] The present invention is useful as an apparatus for supporting medical professionals such as doctors in collecting medical information. [Explanation of symbols]

[0099] 1. Medical information collection support system 10 Medical information collection support device 20 Control section 21 Display processing section 23 MR Search Department 24 MR Selection Reception Department 25 Alert sending section 26 Interview setting information transmission unit 27 Evaluation information input section 28 Corresponding information input section 30 Databases 31 MR information storage section 32 Schedule data storage unit 33 Customer information storage section 34 Evaluation information storage unit 35 Corresponding information storage unit

Claims

1. A schedule storage unit in which schedule data of a plurality of MRs is stored; A search condition input unit that accepts input in the form of an interview with an MR from a customer terminal; an MR search unit that searches for an MR currently available based on the schedule data stored in the schedule storage unit; a display processing unit that displays the MR searched for by the MR search unit on the customer terminal; a selection receiving unit that receives a selection of an MR from among the MRs displayed on the customer terminal; an alert transmission unit that transmits an alert to the MR terminal of the selected MR; an interview setting information transmission unit that transmits interview setting information in the interview format designated by the customer terminal and the MR terminal when a reply is received from the MR terminal indicating that the interview with the customer will be accepted in a case where a web conference, telephone, or chat interview format is selected as the interview format; A medical information collection support device equipped with the above-mentioned.

2. an MR information storage unit that stores medicines for which an MR can provide information; A search condition input unit that accepts input of information for identifying a medicine from the customer terminal; Equipped with 2. The medical information collection support device according to claim 1, wherein the MR search unit searches for an MR capable of providing information on the inputted medicine based on the information stored in the MR information storage unit.

3. An MR location acquisition unit for acquiring information regarding the location of an MR, The medical information collection support device according to claim 1 , wherein when the interview format input in the search condition input unit is a face-to-face interview, the MR search unit searches for MRs who are currently available using information regarding the locations of the MRs.

4. The medical information collection support device according to claim 1 , wherein the alert transmission unit transmits an alert to the MR terminal of an unselected MR that is different from an alert transmitted to a selected MR.

5. 5. The medical information collection support device according to claim 1, wherein the MR search unit searches for an MR that has no current schedule and has a time until the start time of the next schedule that is equal to or longer than a predetermined threshold, based on the schedule data.

6. an evaluation information input unit that allows the customer to input an evaluation of the MR on the customer terminal; an evaluation information storage unit that stores the input MR evaluation; Equipped with The medical information collection support device according to claim 1 , wherein the display processing unit displays the evaluation of the MR stored in the evaluation information storage unit when displaying the MR on the customer terminal.

7. the evaluation includes an evaluation value; 7. The medical information collection support device according to claim 6, wherein the evaluation information storage unit stores an evaluation value calculated based on evaluation points inputted from a plurality of customers.

8. The evaluation information input unit inputs the MR's evaluation of the information provided together with information identifying the drug for which the information was provided, The medical information collection support device according to claim 6 , wherein the evaluation information storage unit stores an evaluation value for each medicine.

9. a response information input unit for inputting the content of the provided information as response information when the MR provides the information to the customer; a correspondence information storage unit that stores the input correspondence information; The medical information collection support device according to claim 1 , further comprising:

10. The medical information collection support device according to claim 1 , wherein the display processing unit causes the customer terminal to display a predetermined message.

11. The medical information collection support device according to claim 1 , wherein the display processing unit displays schedule data of MRs on the client terminal.

12. A medical information collection support method for supporting a customer in collecting medical information by a medical information collection support device, comprising: A step of accepting input of an interview format with an MR from a customer terminal; A step of searching for a currently available MR based on schedule data of a plurality of MRs stored in a schedule storage unit; A step of displaying the searched MR on the customer terminal; accepting a selection of an MR from among the MRs displayed on the customer terminal; sending an alert to the MR terminal of the selected MR; When a Web conference, telephone or chat interview format is selected as the interview format, when a reply is received from the MR terminal indicating that the interview with the customer will be accepted, transmitting interview setting information in the designated interview format to the customer terminal and the MR terminal; A medical information collection support method comprising:

13. A program for assisting a customer in collecting medical information, the program comprising: A step of accepting input of an interview format with an MR from a customer terminal; A step of searching for a currently available MR based on schedule data of a plurality of MRs stored in a schedule storage unit; A step of displaying the searched MR on the customer terminal; accepting a selection of an MR from among the MRs displayed on the customer terminal; sending an alert to the MR terminal of the selected MR; When a Web conference, telephone or chat interview format is selected as the interview format, when a reply is received from the MR terminal indicating that the interview with the customer will be accepted, transmitting interview setting information in the designated interview format to the customer terminal and the MR terminal; A program that executes the following.

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