Terminal device, product provision management program, product provision management system, and product provision management method

Abstract

To provide a product provision management system that allows a user receiving a subscription service including periodical provision of products to easily select products equivalent to the amount of usage for the contract period. [Solution] The product provision management system disclosed herein is a product provision management server that manages a terminal device and a subscription service that combines the leasing or rental of home appliances with the periodic provision of products, and includes a product provision management server that includes a judgment unit that judges whether a user can be provided with additional products within a predetermined period based on authentication information, and a communication unit that, based on the judgment, transmits image information that displays an available product display screen to the terminal device owned by the user.

Description

[Technical field]

[0001] The present disclosure relates to a terminal device, a product provision management program, a product provision management system, and a product provision management method that allow a user receiving a subscription service that includes regular provision of products to easily select a product that corresponds to the amount of the user's usage. [Background technology]

[0002] Patent Document 1 discloses a product provision management system that improves user satisfaction in a service that provides products through regular purchases or subscriptions. This product provision management system is configured using an information processing device, is communicatively connected to a user device that is a user-side information processing device, and includes an inquiry sending unit that sends to the user device an inquiry message of a product desired to be provided on the next scheduled date, a response receiving unit that receives a response message including requested product information that is information indicating the requested product, which is sent from the user device in response to the inquiry message, and a shipping processing unit that processes information regarding shipping of the product to the user based on the requested product information. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] JP 2020-194363 A Summary of the Invention [Problem to be solved by the invention]

[0004] In the case of a subscription contract, if a user can choose whether or not to receive product provision, it is conceivable that the user may enter the next automatically renewed contract period without receiving products equivalent to the usage fee for the contract period. The present disclosure provides a terminal device, a product provision management program, a product provision management system, and a product provision management method that allow a user receiving a subscription service that includes regular provision of products to easily select products equivalent to the usage fee for the contract period. [Means for solving the problem]

[0005] The terminal device in the present disclosure is a home appliance for lease or rental, Related to the above home appliances A terminal device owned by a user who receives a subscription service that combines a periodic supply of a product, the terminal device having a terminal input unit to which authentication information of the user is input, and a terminal input unit that allows the user to receive the supply of the product within the scope of the subscription service at the timing when the authentication information is input. The product provision management server judged that In this case, the screen is transitioned to an available product display screen, which is a screen that displays information about the product that can be provided. No. 1 Display screen transition selection area and if the product provision management server determines that the user cannot be provided with the product within the scope of the subscription service at the time the authentication information is input, a second screen transition selection area is displayed to transition to a purchasable product display screen, which is a screen that displays information about purchasable products. and a display unit.

[0006] The product provision management program in the present disclosure is a product provision management program executable by a terminal device, and causes the terminal device to function as the above-described terminal device.

[0007] The product provision management system of the present disclosure is a product provision management system comprising the terminal device described above and a product provision management server that manages a subscription service that combines the leasing or rental of home appliances and the periodic provision of products, and the product provision management server comprises a determination unit that determines whether or not a user can be provided with additional products within a predetermined period based on authentication information, and a communication unit that transmits image information for displaying an available product display screen to the terminal device owned by the user based on the determination.

[0008] The present disclosure relates to a product provision management method, and Related to the above home appliances A product provision management method in a terminal device owned by a user receiving a subscription service combined with regular provision of a product, the method comprising: an input step of inputting authentication information of the user; and a step of enabling the user to receive the provision of the product within the scope of the subscription service at the timing when the authentication information is input. The product provision management server judged that In this case, a screen transition selection area for transitioning to an available product display screen, which is a screen that displays information about the product that can be provided, is displayed. and if the product provision management server determines that the user cannot be provided with the product within the scope of the subscription service at the time the authentication information is input, a second screen transition selection area for transitioning to a purchasable product display screen which is a screen displaying information about purchasable products is displayed. and a display step. Effect of the Invention

[0009] The terminal device, the product provision management program, the product provision management system, and the product provision management method disclosed herein can facilitate a user who receives a subscription service including periodic product provision to select a product equivalent to the amount of the usage, thereby achieving an excellent effect of improving customer satisfaction. [Brief description of the drawings]

[0010] [Figure 1] Product provision management system diagram [Diagram 2] Functional configuration diagram of terminal device and product provision management server [Diagram 3] Flowchart of the operation of the product provision management server [Figure 4] FIG. 13 is an explanatory diagram of a first screen displayed on the display unit of the terminal device. [Diagram 5] Illustration of available product display screen [Figure 6] Illustration of the first payment screen [Figure 7] Flowchart of the operation of the product provision management server [Figure 8] FIG. 2 is an explanatory diagram of a second screen displayed on the display unit of the terminal device. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0011] (The knowledge and other information that formed the basis of this disclosure) When the inventors came up with the present disclosure, they discovered a problem with subscription services in that users sometimes forgot to receive the service, and in order to solve that problem, they came up with the subject matter of the present disclosure.

[0012] Therefore, the present disclosure provides a terminal device, a product provision management program, a product provision management system, and a product provision management method that enable a user receiving a subscription service that includes regular provision of products to easily select products equivalent to the amount of the user's usage.

[0013] Hereinafter, the embodiments will be described in detail with reference to the drawings. However, more detailed explanation than necessary may be omitted. For example, detailed explanation of already well-known matters or duplicate explanation of substantially the same configuration may be omitted. This is to avoid the following explanation becoming more redundant than necessary and to facilitate understanding by those skilled in the art. It should be noted that the accompanying drawings and the following description are provided to enable those skilled in the art to fully understand the present disclosure, and are not intended to limit the subject matter described in the claims.

[0014] (Embodiment 1) [1-1. Configuration] 1 is an explanatory diagram of a product provision management system 1 according to a first embodiment of the present disclosure. The product provision management system 1 includes a terminal device 5 owned by a user 7 and a product provision management server 10. Here, the terminal device 5 is a terminal device owned by a user 7 who receives a subscription service that combines leasing or renting a home appliance with periodic provision of a product 20, and includes a terminal communication unit 8 into which authentication information of the user 7 is input, and a display unit 27 that displays a first screen transition selection area 35, which is a screen that displays information about the product 20 that can be provided when the user 7 is able to receive the product 20 within the scope of the subscription service at the time the authentication information is input, and is a screen that transitions to an available product display screen 40 (described later), which is a screen that displays information about the product 20 that can be provided.

[0015] The available product display screen 40 includes a product selection area 45, which will be described later, in which at least one of the products 20 that can be received can be selected.

[0016] The product provision management server 10 is a product provision management server 10 that manages a subscription service that combines the leasing or rental of home appliances and the periodic provision of products 20, and includes a judgment unit 22 that judges whether or not a user 7 can be provided with additional products 20 within a predetermined period based on authentication information, and a communication unit 21 that transmits image information for displaying an available product display screen 40 to a terminal device 5 held by the user 7 based on the judgment.

[0017] In this specification, a subscription service means a business in which a user can use a product or service for a predetermined period of time by paying a usage fee, and includes, for example, a service in which a product equivalent to a fixed amount is provided periodically each month by a user paying a monthly usage fee to a product provider. In addition, a subscription service that combines the lease or rental of the above-mentioned home appliance with the periodic provision of the product 20 can specifically be a combination of the lease or rental of a washing machine with the periodic provision of a washing machine detergent, a combination of a dishwasher with the periodic provision of a dishwasher detergent, a combination of an air purifier with the periodic provision of a filter, a combination of a cooking appliance such as an oven range, a heated steam oven range, or a hot cooker, or a refrigerator with the periodic provision of ingredients, etc.

[0018] Specifically, in the subscription service in this specification, when a user wishes to receive a service, the user selects the service he or she wishes to use from a number of candidate services, for example, as described below. (Candidate Service 1) Lease of home appliance A (microwave) and provision of a set of 5 (frozen food) once a month ··· 4,450 yen / month (Candidate Service 2) Lease of home appliance A (microwave) and provision of a set of 7 (frozen food) once a month ··· 5,340 yen / month (Candidate Service 3) Lease of home appliance B (rice cooker) and provision of a set of 6 rice units once a month: ¥4,450 / month Users can choose the subscription service they want to use from the candidate services 1 to 3 above. Once a month, they can receive products corresponding to the selected service. At this time, users can also choose their preferred product from multiple candidates.

[0019] In the subscription services described above, users must select the products they wish to receive each month, but the benefit is that they can change the products they receive each month to their preferred products. Specifically, if a new product is added, they can change to receive the new product. Another benefit is that users can decide when the product is provided. Specifically, for example, they can receive the current month's product when the previous month's product is about to run out.

[0020] Also, in this specification, user authentication information refers to information that identifies a user and may include, for example, the user's name, a password determined by the user, the card number of a credit card used by the user, information about a subscription service used by the user, etc.

[0021] 2 is a functional block diagram of the terminal device 5 and the product provision management server 10. The terminal device 5 is an information terminal owned by the user 7, and includes a terminal control unit 2 for controlling the terminal, a terminal communication unit 8 for transmitting and receiving information to and from the outside, a terminal input unit 9 for inputting information, and a display unit 27 for outputting and displaying image information and the like. The terminal control unit 2 includes a terminal storage unit 4 for storing information, and a terminal processor 3 for implementing various functions by executing programs stored in a program storage area 13 of the terminal storage unit 4. The terminal processor 3 implements the function of an input / output control unit 11 for controlling image display on the display unit 27, for example. The terminal storage unit 4 includes a contract information storage area 12 for storing the contract period, contract contents, and the like that the user 7 has concluded with the product provider, and a program storage area 13 for storing programs for implementing various functions.

[0022] Here, the terminal device 5 may be a mobile information terminal, specifically a smartphone. The terminal device 5 may be a PC (personal computer) or a tablet PC. The terminal input unit 9 of the terminal device 5 may be an image display device provided as the display unit 27 of the terminal device 5, specifically a touch panel arranged on the surface of a liquid crystal panel, an organic EL panel, or the like. Of course, in the case of a PC, a keyboard, a mouse, or the like may be used as the terminal input unit 9. Selection of the first screen transition selection area 35, the product selection area 45, the offer decision selection area 55, the second screen transition selection area 65, and the product selection area 75 described later may be performed by touching the area of ​​the touch panel corresponding to the area with a finger.

[0023] The product provision management server 10 may be an information processing device such as a computer. Specifically, the product provision management server 10 includes a control unit 14 that controls the entire server, a communication unit 21 that transmits and receives information to and from the outside, an input unit 18 that inputs information, and an output unit 19 that outputs image information and the like. The control unit 14 includes a memory unit 17 that stores information, and a processor 16 that executes programs stored in a program storage area 28 of the memory unit 17 to realize various functions. The processor 16 realizes functions such as a product management unit 23 that manages information about product provision related to a subscription service, an input / output control unit 24 that controls input / output, and a determination unit 22 (described later). The memory unit 17 includes a user information storage area 26 that stores information about the user, such as authentication information input by the user 7, and a program storage area 28 that stores programs for realizing various functions.

[0024] The terminal control unit 2 of the terminal device 5 and the control unit 14 of the product provision management server 10 each have a terminal processor 3 and a processor 16. Specifically, the processor may be, for example, a CPU (Central Processing Unit) or a MPU (Micro-Processing Unit). The storage medium of the terminal storage unit 4 and the storage unit 17 may be, for example, a hard disk, a flash memory, or an optical disk.

[0025] The terminal device 5 and the product provision management server 10 are connected via a network N. The connection 29 to the network N may be a wireless connection conforming to a wireless communication standard such as WiFi (registered trademark) or a wired connection. Information input from the terminal device 5 is transmitted to the product provision management server 10 via the network N, and when the product provider provides the product 20 to the user 7 according to the subscription service, the product provision management server 10 communicates with the order management server 15 for order processing, and the product 20 is delivered from the product storage 25 to the user 7. Here, the product storage 25 may be a place where the actual product is manufactured. The service provider of the subscription service and the product provider may be the same or different. For example, the service provider may only play the role of delivering the product menu provided by the product provider to the user and managing order information to the product provider.

[0026] [1-2. Product provision management server operation] The operation of the product provision management server 10 included in the product provision management system 1 configured as above will be described below.

[0027] FIG. 3 is a flowchart of the operation of the product provision management server 10. When authentication information is input from the terminal input unit 9 of the terminal device 5 of the user 7, the judgment unit 22 of the product provision management server 10 judges whether the product 20 can be provided to the user 7 within the range of regular provision based on the authentication information if the user 7 has the right (step SA1). The range of regular provision means, for example, a limit on the amount of ingredients that can be provided that is predetermined for a monthly usage fee. If the product cannot be provided within the range of regular provision (step SA1: NO), for example, if the user 7 has already received a predetermined amount of ingredients within a period predetermined by the subscription service, a process outside the range of regular provision described later is performed (step SA9). If the judgment unit 22 judges that the product 20 can be provided to the user 7 within the range of regular provision (step SA1: YES), the product provision management server 10 transmits information of the first screen 30 having a first screen transition selection area 35 that is a screen transition selection area for transitioning to a provideable product display screen 40 to the terminal device 5 (step SA2). Of course, the program storage area 13 of the terminal device 5 may have information about the first screen 30 stored therein in advance, and the first screen 30 may be displayed in response to a signal from the product provision management server 10 .

[0028] Now, when the product provision management server 10 receives information that the first screen transition has been selected on the terminal input unit 9 of the terminal device 5 (step SA3: YES), the product provision management server 10 transmits display information of the available product display screen 40 to the terminal device 5 (step SA4). If the product provision management server 10 does not select whether or not to perform a screen transition (step SA3: NO), it waits until a selection is made. If no information is input from the terminal device 5 for a certain period of time or more, the process may be terminated.

[0029] When a product is selected on the available product display screen 40, which includes a product selection area 45 in which the user 7 can select at least one product 20 that can be provided, (step SA5: YES), the product provision management server 10 transmits display information of the first payment screen 50 to the terminal device 5 (step SA6). When no product 20 is selected (step SA5: NO), the server 10 waits until a product is selected. If no information is input from the terminal device 5 for a certain period of time or more, the process may be terminated.

[0030] When "Delivery Decision" is selected on the first payment screen 50 displayed on the display unit 27 of the terminal device 5, specifically when a delivery decision selection area 55A described below is selected (step SA7: YES), order information for ordering the product 20 is transmitted from the product delivery management server 10 to the order management server 15, and the ordering of the product 20 is completed (step SA8). When nothing is selected in the delivery decision selection area 55 (step SA7: NO), the system waits until a selection is made. If no information is input from the terminal device 5 for a certain period of time or more, the process may be terminated.

[0031] To summarize the above, the product provision management system 1 of this embodiment is a product provision management server 10 that manages a subscription service that combines, for example, leasing or renting of home appliances and regular provision of products 20, and is equipped with the product provision management server 10 and the terminal device 5 owned by the user, which includes a judgment unit 22 that judges whether or not the user 7 can be provided with additional products 20 within a predetermined period based on authentication information, and a communication unit 21 that transmits image information for displaying an available product display screen 40 to the terminal device 5 owned by the user 7 based on the judgment.

[0032] For example, if the contract period for providing a service starts on the 1st of each month and runs until the last day of that month, and the service continues automatically unless the user cancels the contract, if the product has not yet been provided one week before the last day of the month, it is possible that the product provision management server 10 sends an email or the like to the terminal device 5, urging the user to select a product. Of course, it is also possible to display a sales promotion screen on the display unit 27 urging the user to select a product, based on the information stored in the contract information storage area 12 of the terminal storage unit 4, in accordance with the program stored in the program storage area 13.

[0033] [1-3. Display screen] 4 to 6 will explain examples of display screens displayed on the display unit 27 of the terminal device 5 included in the product provision management system 1 according to the embodiment 1. Note that while Figs. 4 to 6 below show examples of display screens assuming a subscription service for a combination of cooking appliances and refrigerators, and regular provision of ingredients, they are not intended to limit the subject matter described in the claims.

[0034] 4 is an explanatory diagram of a first screen 30 displayed on the display unit 27 of the terminal device 5. The first screen 30 is a screen that is transmitted to the terminal device 5 of the user 7 who has the right to receive the product at the time of accessing the product provision management server 10 from the terminal device 5 owned by the user 7 and displayed on the display unit 27, based on the authentication information entered by the user 7.

[0035] Specifically, the first screen 30 includes a first screen transition selection area 35 that transitions to an available product display screen 40, which is a screen that displays information about the products 20 that can be received, if the user 7 is able to receive products within the scope of the subscription service at the time the authentication information is entered.

[0036] For example, when the user 7 selects "No" in the first screen transition selection area 35 shown in FIG. 4, information about a newly available service or product may be displayed (see FIG. 8 described later).

[0037] FIG. 5 is an explanatory diagram of an available product display screen 40 that is displayed on the display unit 27 when the user 7 decides to select a product in the first screen transition selection area 35 of FIG. 4 and inputs that information from the terminal input unit 9.

[0038] The available product display screen 40 includes a product selection area 45 where at least one available product can be selected. Figure 5 shows that three products can be provided: "Japanese food set of 5 A," "Western food set of 5 B," and "Soup set of 5 C." For example, if the user 7 selects the product selection area 45A, the product provider will provide "Japanese food set of 5 A" within the scope of regular provision.

[0039] 6 shows a first payment screen 50 displayed on the display unit 27 when product selection area 45A is selected in product selection area 45 on available product display screen 40. Here, information 52 is provided to inform user 7 that no additional payment will be incurred since the product is within the scope of regular provision based on the subscription service. First payment screen 50 includes a provision decision selection area 55 for selecting the provision of a product, and user 7 may be able to input whether or not to accept the provision of the product.

[0040] As a modified embodiment, if the user 7 needs to pay a separate shipping fee, the first payment screen 50 may display a message indicating that the shipping fee needs to be paid.

[0041] [1-4. Processing outside the scope of regular provision] Fig. 7 is a flowchart of the operation of the product provision management server 10. Specifically, Figs. 7 and 8 will explain the processing outside the regular provision range, which corresponds to step SA9 in the flowchart of Fig. 3 described above. In other words, the processing will be explained when the product cannot be provided within the regular provision range (step SA1 in Fig. 3: NO), for example, when a predetermined amount of ingredients has already been provided within a period predetermined by the subscription service.

[0042] If the determination unit 22 of the product provision management server 10 determines that the product 20 cannot be provided to the user 7 within the range of regular provision (step SB1: NO), the product provision management server 10 transmits to the terminal device 5 information on the second screen 60 having a second screen transition selection area 65 which is a screen transition selection area for transitioning to a purchasable product display screen or the like (step SB1). Of course, it is also possible that the program storage area 13 of the terminal device 5 has information on the second screen 60 in advance, and the second screen 60 is displayed in response to a signal from the product provision management server 10.

[0043] Now, when the product provision management server 10 receives information that the purchase of the product has been selected at the terminal input unit 9 of the terminal device 5 (step SB2: YES), the product provision management server 10 transmits display information of a purchasable product display screen to the terminal device 5 (step SB3). If the product provision management server 10 does not select whether or not to transition between screens (step SB2: NO), it waits until a selection is made. If no information is input from the terminal device 5 for a certain period of time or more, the process may be terminated.

[0044] When a product is selected on the purchasable product display screen including a product selection area in which the user 7 can select at least one purchasable product 20 (step SB4: YES), the product provision management server 10 transmits display information of the second payment screen to the terminal device 5 (step SB6). When none of the products 20 is selected (step SB4: NO), the server waits until a product is selected. If no information is input from the terminal device 5 for a certain period of time or more, the process may be terminated.

[0045] When "Purchase Confirmation" is selected on the second payment screen displayed on the display unit 27 of the terminal device 5, specifically when "Purchase" is selected in the "Purchase Confirmation" selection area (step SB6: YES), order information for ordering the product 20 is sent from the product provision management server 10 to the order management server 15, and the ordering of the product 20 is completed (step SB7). When no selection is made as to whether to purchase (step SB6: NO), the process waits until a selection is made. If no information is entered from the terminal device 5 for a certain period of time or more, the process may be terminated.

[0046] [1-5. Display screen for processing outside the scope of regular provision] Fig. 8 describes an example of a display screen displayed on the display unit 27 of the terminal device 5 in the out-of-regular-provision processing shown in Fig. 7. Note that Fig. 8 below shows an example of a display screen assuming a subscription service for a combination of a cooking appliance or a refrigerator and regular provision of ingredients, but is not intended to limit the subject matter described in the claims.

[0047] 8 is an explanatory diagram of the second screen 60 displayed on the display unit 27 of the terminal device 5. The second screen 60 is a screen that is transmitted to the terminal device 5 of the user 7 who has accessed the product provision management server 10 from the terminal device 5 and who does not have the right to purchase products within the regular provision range at the time of access, but is able to purchase products outside the regular provision range, and is displayed on the display unit 27. At this time, the user 7 may be authenticated based on the authentication information.

[0048] Specifically, the second screen 60 may include a second screen transition selection area 65 for switching to another screen for applying for a subscription service, purchasing a product, or receiving information about new products.

[0049] In the above-described embodiment, information is provided to the user 7 in the form of visually recognizable images, but information may be provided by voice. In this case, the display unit 27 may be provided with a speaker that generates voice. For input, a microphone may be provided as the terminal input unit 9.

[0050] [1-6. Effects, etc.] As described above, in this embodiment, the product provision management system 1 comprises a terminal device 5 and a product provision management server 10 that manages a subscription service that combines leasing or rental of home appliances and periodic provision of products 20, and includes a judgment unit 22 that judges whether or not a user 7 can be provided with additional products 20 within a predetermined period based on authentication information, and a communication unit 21 that transmits image information for displaying an available product display screen 40 to the terminal device 5 owned by the user based on the judgment.

[0051] This reduces the loss of opportunities for users to receive regular product deliveries, which has the effect of improving customer satisfaction.

[0052] (Embodiment 2) [2-1. Configuration] The terminal device according to the second embodiment of the present disclosure is a terminal device 5 owned by a user who is receiving a subscription service that combines the leasing or rental of home appliances and the periodic provision of products, and includes a terminal input unit into which the user's authentication information is input, and a display unit that displays a first screen transition selection area, which is a screen transition selection area that transitions to an available product display screen, which is a screen that displays information about products that can be provided, if the user is able to receive products within the scope of the subscription service at the time the authentication information is input.

[0053] Furthermore, in the terminal device according to the second embodiment, the available product display screen includes a product selection area in which at least one available product can be selected.

[0054] The physical configuration and basic operation of the terminal device according to embodiment 2 of the present disclosure are similar to those of the terminal device 5 included in the product provision management system 1 according to embodiment 1 above, and therefore will not be described again (see Figures 2, 3, 7, etc.).

[0055] [2-2. Display screen of terminal device, etc.] The display screen displayed by the display unit of the terminal device according to embodiment 2 of the present disclosure is similar to the display screen displayed by the display unit 27 of the terminal device 5 included in the product provision management system 1 according to embodiment 1 above, so a description thereof will be omitted (see Figures 4 to 6, Figure 8, etc.).

[0056] [2-3. Effects, etc.] By using the terminal device 5 according to the second embodiment, the user is less likely to miss an opportunity to receive a regular product, which leads to an improvement in customer satisfaction.

[0057] (Embodiment 3) [3-1. Configuration] A product provision management program according to a third embodiment of the present disclosure is a product provision management program executable by a terminal device, and causes the terminal device to function as a terminal device owned by a user who receives a subscription service that combines the leasing or rental of home appliances and the periodic provision of products, and which includes a terminal input unit into which user authentication information is input, and a display unit that displays a first screen transition selection area, which is a screen transition selection area that transitions to an available product display screen, which is a screen that displays information about products that can be provided, if the user 7 is able to receive products within the scope of the subscription service at the time the authentication information is input.

[0058] In addition, the product provision management program of this embodiment 2 causes the terminal device to function such that the available product display screen displayed on the display unit of the terminal device includes a product selection area in which at least one product that can be received can be selected.

[0059] The physical configuration and basic operation of the terminal device realized by the product provision management program of embodiment 3 of the present disclosure are similar to those of the terminal device 5 included in the product provision management system 1 of embodiment 1 above, and therefore will not be described again (see Figures 2, 3, 7, etc.). [3-2. Display screen of terminal device, etc.] The display screen displayed by the display unit of the terminal device realized by the product provision management program of embodiment 2 of the present disclosure is similar to the display screen displayed by the display unit 27 of the terminal device 5 included in the product provision management system 1 of embodiment 1 above, so a description thereof will be omitted (see Figures 4 to 6, Figure 8, etc.).

[0060] [3-3. Effects, etc.] The product provision management program according to the second embodiment reduces the opportunity loss for users when they can receive regular product provision, thereby improving customer satisfaction.

[0061] (Embodiment 4) [4-1. Configuration] A product provision management method according to a fourth embodiment of the present disclosure is a product provision management method in a terminal device owned by a user receiving a subscription service that combines leasing or rental of home appliances and periodic provision of products, and includes a terminal input step for inputting authentication information of the user, and a display step for displaying a screen transition selection area that transitions to an available product display screen, which is a screen that displays information about products that can be provided, if the user is able to receive products within the scope of the subscription service at the time the authentication information is input.

[0062] In addition, in this embodiment, the product provision management method includes a determination step of determining whether or not a user can be provided with additional products within a predetermined period based on authentication information, and a transmission step of transmitting image information for displaying an available product display screen to a terminal device owned by the user based on the determination. [4-2.Display screen, etc.] The display screen displayed on the display unit of the terminal device in the display step of the product provision management method according to embodiment 4 of the present disclosure is similar to the display screen displayed on the display unit 27 of the terminal device 5 included in the product provision management method 1 according to embodiment 1 above, and therefore will not be described again (see Figures 4 to 6, 8, etc.).

[0063] [4-3. Effects, etc.] The method for managing product provision according to the fourth embodiment reduces the loss of opportunities for users to receive regular product deliveries, thereby improving customer satisfaction.

[0064] The product provision management method according to the fourth embodiment allows the user to check on the terminal device a list of products that can be selected within the range of regular provision, which has the effect of improving customer satisfaction.

[0065] As described above, the first, second, third, and fourth embodiments have been described as examples of the technology disclosed in this application. However, the technology in this disclosure is not limited to these, and can be applied to embodiments in which modifications, substitutions, additions, omissions, etc. are made. In addition, it is also possible to combine the components described in the first, second, third, and fourth embodiments to create new embodiments.

[0066] For example, the step units of the processing operations shown in Figures 3 and 7 are divided according to the main processing contents in order to facilitate understanding of the operation of the product provision management server 10 included in the product provision management system 1, and the present invention is not limited by the manner in which the processing units are divided or the names thereof. The processing units may be further divided into more step units according to the processing contents. Furthermore, one step unit may be further divided to include more processing. Furthermore, the order of the steps may be appropriately changed within a range that does not impede the spirit of the present invention. [Industrial Applicability]

[0067] The present disclosure is generally applicable to a product provision management program, a product provision management system, a product provision management method, and a terminal device included in a product provision management system, which manages periodic product provision. [Explanation of symbols]

[0068] 1 Product provision management system 1 2 Terminal control unit 2 3 Terminal Processor 3 4 Terminal storage unit 4 5 Terminal device 5 7 Users 7 8 Terminal communication unit 8 9 Terminal input section 9 10 Product provision management server 10 11 Input / Output Control Unit 11 12 Contract information storage area 12 13 Program storage area 13 14 Control section 14 15 Order Management Server 15 16 Processors16 17 Storage section 17 18 Input section 18 19 Output section 19 20 items20 21 Communications Department 21 22 Judgment section 22 23 Product Management Department 23 24 Input / Output Control Unit 24 25 Product storage 25 26 User information storage area 26 27 Display section 27 28 Program storage area 28 29 Connection 29 30 1st screen 30 35 First screen transition selection area 35 40 Available product display screen 40 45 Product Selection Area 45 50 First payment screen 50 55 Provision decision selection area 55 60 2nd screen 60 65 Second screen transition selection area 65 N Network N

Claims

1. A terminal device owned by a user who receives a subscription service that combines leasing or renting a home appliance with the periodic provision of a product related to the home appliance, a terminal input unit into which the user's authentication information is input; When the product provision management server determines that the user can receive the provision of the product within the scope of the subscription service at the time when the authentication information is input, a first screen transition selection area is displayed for transitioning to an available product display screen which is a screen displaying information about the available product; a display unit that displays a second screen transition selection area for transitioning to a purchasable product display screen that displays information about purchasable products when the product provision management server determines that the product cannot be provided to the user within the scope of the subscription service at the time the authentication information is input; and A terminal device comprising:

2. 2. The terminal device according to claim 1, wherein the available product display screen includes a product selection area in which at least one of the available products can be selected.

3. The terminal device according to claim 1 or 2, characterized in that the purchasable product display screen includes a second product selection area in which at least one product available for purchase can be selected.

4. A product provision management program executable by the terminal device, 4. A product provision management program that causes the terminal device to function as the terminal device according to claim 1.

5. A terminal device according to any one of claims 1 to 3; a product provision management server that manages a subscription service that combines leasing or rental of a home appliance with periodic provision of a product related to the home appliance; A product provision management system comprising: The product provision management server includes: a determination unit that determines whether or not the user can be provided with additional products within a predetermined period of time based on the authentication information; a communication unit that transmits image information for displaying the available product display screen to a terminal device of the user based on the determination; A product provision management system comprising:

6. The product provision management server includes a second determination unit that determines whether or not the user has selected a product within a predetermined period of time based on the authentication information, 6. The product provision management system according to claim 5, wherein the communication unit transmits image information for displaying a sales promotion screen for encouraging the selection of the product to the terminal device of the user.

7. A product provision management method in a terminal device owned by a user who receives a subscription service that combines leasing or renting a home appliance and periodic provision of a product related to the home appliance, comprising: an input step in which authentication information of the user is input; When the product provision management server determines that the user can receive the provision of the product within the scope of the subscription service at the time when the authentication information is input, a screen transition selection area is displayed for transitioning to an available product display screen which is a screen displaying information about the available product; a display step of displaying a second screen transition selection area for transitioning to a purchasable product display screen which is a screen displaying information about purchasable products when the product provision management server determines that the user cannot be provided with the product within the scope of the subscription service at the time when the authentication information is input; A product provision management method comprising:

8. a determination step of determining whether or not the user can be provided with additional products within a predetermined period of time based on the authentication information; a transmitting step of transmitting image information for displaying the available product display screen to a terminal device of the user based on the determination; 8. The merchandise provision management method according to claim 7, further comprising:

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