Solution Support System

Abstract

To provide a system suitable for supporting the use of conversational AI to solve a problem faced by a consulter.SOLUTION: A solution support system includes: a first input reception unit 103 for accepting the input of a question created by a respondent who was consulted by a consulter or provided information regarding consultation contents; a first transmission unit 104 for transmitting the accepted question to a computer which controls conversational artificial intelligence; a first reception unit 105 for receiving an answer by the artificial intelligence to the transmitted question; a first output unit 106 for outputting information about the received answer to be provided to the respondent; a second input reception unit 107 for accepting the input of a question created by the respondent who received the answer by the artificial intelligence; a second transmission unit 108 for transmitting the accepted question to the computer which controls the conversational artificial intelligence; a second reception unit 109 for receiving an answer by the artificial intelligence to the transmitted question; and a second output unit 110 for outputting information about the received answer to be provided to the respondent.SELECTED DRAWING: Figure 4

Description

[Technical field]

[0001] The present invention relates to a system for responding to consultations by utilizing interactive artificial intelligence. [Background technology]

[0002] Recently, AI that generates text, pictures, music, etc. in response to human requests has been attracting much attention. Conversational AI such as ChatGPT (internationally registered trademark), Bard, and ChatSonic are generated by using large-scale language models to learn huge amounts of data, and are capable of providing sophisticated responses to questions posed by humans (see, for example, the prior art documents listed below). This type of conversational AI is already being used for customer support, legal consultations, and the like. [Prior art documents] [Non-patent literature]

[0003] [Non-Patent Document 1] Kazuki Yoshikawa, Masaaki Imaizumi (cooperation), "Special feature: Talking AI, Drawing AI", Nikkei Science, Nikkei Science Publishing, May 1, 2023, Vol. 53, No. 5, pp. 32-50 Summary of the Invention [Problem to be solved by the invention]

[0004] The progress of AI technology is astounding, and in the future it is expected to be applied to an even wider range of fields, including medical consultations, management consulting, valuation of assets (including intangible assets such as intellectual property) and resources (including biological resources, microorganisms, genes, etc.), business feasibility evaluation, and investment decisions.

[0005] On the other hand, when a person who wants to solve a problem and needs advice accesses a conversational AI to ask a question and get a response, there are a few things to be careful of. First, it is necessary to input the appropriate question and the necessary accompanying information to the AI. Otherwise, there is a risk that an accurate response will not be obtained. In addition, a single question alone does not necessarily bring about a sufficient response, and rather, multiple questions will usually be asked, and the ability to select the next question based on the AI's response to the previous question is also essential.

[0006] Furthermore, there is no guarantee that the answers generated by AI will always be correct. Therefore, both the creation of questions and the examination of answers require specialized knowledge in the relevant field, but it is impossible and unreasonable to expect all consultants to have such capabilities.

[0007] In view of the above, the present invention aims to provide a suitable system that uses AI to help clients solve their problems. [Means for solving the problem]

[0008] The present invention is a system for an answerer to answer a consultation made by a consulter using an interactive AI, which stores information that can be referenced by the answerer who has been consulted by the consulter or has been provided with information related to the consultation content when asking the interactive AI or answering the consulter, and includes a search input receiving unit that receives an input of a search key for searching a database separate from the AI, an information output unit that outputs information that matches the search key from among the information stored in the database so as to present it to the answerer, a first input receiving unit that receives an input of a question created by the answerer, and a computer that controls the interactive AI that receives the question received by the first input receiving unit. a first transmission unit that transmits a response generated by the artificial intelligence to the question transmitted by the first transmission unit from the computer; a first output unit that outputs information on the response received by the first reception unit to be presented to the answerer; a second input reception unit that receives an input of a follow-up question created by the answerer who has received the response generated by the artificial intelligence presented by the first output unit; a second transmission unit that transmits the question received by the second input reception unit to a computer that controls an interactive artificial intelligence; a second reception unit that receives from the computer a response generated by the artificial intelligence to the question transmitted by the second transmission unit; and a second output unit that outputs information on the response received by the second reception unit to be presented to the answerer. a third input receiving unit that receives an input of a question created by an answerer who has been consulted by a consultant or who has been provided with information related to the consultation content, or who has received a reply by the artificial intelligence; a third transmission unit that transmits the question received by the third input receiving unit to a computer used by an external expert; a third reception unit that receives from the computer a reply by the external expert to the question transmitted by the third transmission unit; and a third output unit that outputs information on the reply received by the third reception unit so as to present it to the answerer. We have constructed a solution support system equipped with the above.

[0009] The system according to the present invention may further comprise a consultation receiving unit that receives a consultation by a seeker or information related to the consultation content from a computer used by the seeker, a consultation output unit that outputs the consultation or information related to the consultation content received by the consultation receiving unit to present to an answerer, an answer input receiving unit that receives an input of an answer to the consultation created by an answerer who asks the AI ​​a number of questions based on the consultation by the seeker or the information related to the consultation content and receives the answers, and an answer sending unit that sends the answer received by the answer input receiving unit to the computer used by the seeker.

[0012] The program (or program product) used to construct the system according to the present invention comprises a computer used by an answerer, a search input receiving unit that receives input of a search key for searching a database separate from the artificial intelligence, which stores information that can be referenced by the answerer who has received a consultation from a client or information related to the consultation content when asking a question to the interactive artificial intelligence or answering the client, an information output unit that outputs information that matches the search key from among the information stored in the database in order to present it to the answerer, a first input receiving unit that receives input of a question created by the answerer, and a computer that controls the interactive artificial intelligence that receives the question received by the first input receiving unit. a first transmission unit that transmits the answer to a computer that controls an interactive artificial intelligence; a first reception unit that receives from the computer a response by the artificial intelligence to the question transmitted by the first transmission unit; a first output unit that outputs information on the response received by the first reception unit to be presented to the answerer; a second input reception unit that receives an input of a follow-up question created by the answerer who has received the response by the artificial intelligence presented by the first output unit; a second transmission unit that transmits the question received by the second input reception unit to a computer that controls an interactive artificial intelligence; a second reception unit that receives from the computer a response by the artificial intelligence to the question transmitted by the second transmission unit; and a second output unit that outputs information on the response received by the second reception unit to be presented to the answerer. a third input receiving unit that receives an input of a question created by an answerer who has been consulted by a person seeking advice or who has been provided with information related to the content of the consultation, or who has received a reply by the artificial intelligence; a third transmission unit that transmits the question received by the third input receiving unit to a computer used by an external expert; a third reception unit that receives from the computer a reply by the external expert to the question transmitted by the third transmission unit; and a third output unit that outputs information on the reply received by the third reception unit so as to present it to the answerer. Function as.

[0013] The program may further cause the computer used by the answerer to function as a consultation receiving unit that receives a consultation by a consulter or information related to the consultation content from the computer used by the consulter, a consultation output unit that outputs the consultation or information related to the consultation content received by the consultation receiving unit to present to the answerer, an answer input receiving unit that receives an input of an answer to the consultation created by the answerer who asks the artificial intelligence a number of questions based on the consultation by the consulter or information related to the consultation content and receives the answers, and an answer sending unit that sends the answers received by the answer input receiving unit to the computer used by the consulter. 。 Effect of the Invention

[0014] According to the present invention, a suitable system is realized that uses AI to help clients solve their problems. [Brief description of the drawings]

[0015] [Figure 1] 1 is a diagram showing the overall configuration of a solution support system according to an embodiment of the present invention; [Diagram 2] 2 is a diagram showing hardware resources of computers used by a consultant, a respondent, and an external expert in the system of the embodiment. FIG. [Diagram 3] FIG. 2 is a diagram showing hardware resources of a computer that embodies an interactive AI and a database in the system of the embodiment. [Figure 4] FIG. 2 is a functional block diagram of the system according to the embodiment. [Diagram 5] FIG. 4 is a flowchart showing an example of a procedure of a process executed by the system of the embodiment. [Figure 6] FIG. 13 is a diagram showing an example of a question input by an answerer and a reply output by an interactive AI in the system of the embodiment. [Figure 7] FIG. 13 is a diagram showing an example of a question input by an answerer and a reply output by an interactive AI in the system of the embodiment. [Figure 8] FIG. 13 is a diagram showing an example of a question input by an answerer and a reply output by an interactive AI in the system of the embodiment. [Figure 9] FIG. 13 is a diagram showing an example of a question input by an answerer and a reply output by an interactive AI in the system of the embodiment. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0016] An embodiment of the present invention will be described with reference to the drawings. The solution support system of this embodiment aims to provide useful answers to the consultations of the consultees using a dialogue-type AI, thereby resolving the consultations. However, the consultees themselves do not necessarily interact with the dialogue-type AI, but rather an answerer who has sufficient knowledge of the field to which the consultation belongs and the AI ​​to be used acts as an intermediary between the consultees and the AI, inputs multiple questions to the AI ​​on behalf of the consultee, elicits replies from the AI, and answers the consultee by referring to the replies.

[0017] In addition, when responding to the consultation, the respondent may make inquiries of external experts in the relevant field (which may be management consultants, lawyers, scientists and engineers, financial institutions, etc.) or refer to a database that stores past performance and other information.

[0018] The field and contents of the consultation are not limited. In this embodiment, it is assumed that the business feasibility evaluation is performed for a new business that the client is about to launch, but the system can be used to receive consultations in various fields, such as customer support, legal consultation, medical consultation, management consulting, valuation of assets and resources, and investment decisions.

[0019] As shown in FIG. 1, the system is composed of a computer 2 used by the consultant, a computer 1 used by the respondent, a computer 3 used by an external expert, a computer 4 embodying an interactive AI, a computer 5 embodying a database, and the like, which are communicatively connected via an electric communication line 6. Specific examples of the electric communication line 6 include public networks such as the Internet, a public telephone network, a mobile phone network, a PHS (Personal Handyphone System) network, a public wireless LAN (Local Area Network), or WiMAX (registered trademark) or other mobile wireless communication networks. However, the entire communication path connecting the computers 1, 2, 3, 4, and 5 is not necessarily a public network. For example, the computers 1, 2, 3, 4, and 5 may be directly connected to a private wired LAN or wireless LAN, and may be indirectly connected to a public network such as the Internet via the LAN.

[0020] The computers 1, 2, and 3 used by the consultant, respondent, and external expert are, for example, general-purpose personal computers (desktop computers and laptop (notebook) computers), tablets, and mobile phone terminals such as smartphones. As shown in Fig. 2, the computers 1, 2, and 3 are equipped with hardware resources such as a CPU (Central Processing Unit) a, main memory b, auxiliary storage device c, operation input device d, audio codec e, video codec f, communication interface g, speaker h, display i, microphone j, and camera (image sensor) k, which are controlled by a controller (system controller, I / O controller, etc.) l to operate in conjunction with each other.

[0021] The auxiliary storage device c is a flash memory, a hard disk drive, an optical disk drive, or the like. The operation input device d is a touch panel, a track pad, a pointing device such as a mouse, which can be operated with fingers, a push button, a keyboard, or the like. The touch panel d may be provided over the screen of the display i. The audio codec e encodes the sound input through the microphone j, while decoding the encoded sound data and outputting the sound from the speaker h. The video codec f includes a GPU (Graphics Processing Unit) that generates a screen to be displayed based on a drawing instruction received from the CPU a and sends the screen signal to the display i, a video memory that temporarily stores screen and image data, and other elements. The audio codec e and the video codec f can also be implemented as software instead of hardware.

[0022] The communication interface g is a device for transmitting and receiving information to and from other computers 1, 2, 3, 4, and 5 via an electric communication line 6, and is a Wi-Fi (registered trademark) device for wireless LAN, a wireless device for a mobile wireless communication network, a Bluetooth (registered trademark) transceiver for short-range communication, a NIC (Network Interface Card) for Ethernet (registered trademark), etc. In addition to these, an interface such as a USB (Universal Serial Bus) may also be implemented.

[0023] A program to be executed by the CPUa is stored in the auxiliary storage device c, and when the program is executed, it is read from the auxiliary storage device c to the main memory b and decoded by the CPUa. In this embodiment, a known OS (Operating System) program and various associated device driver programs, as well as application programs such as a web browser, an e-mail client, a message client, and a video call (or video conference) client, are pre-installed and mediate the use of hardware resources by other programs.

[0024] The person seeking advice may meet with the person responding directly without using the telecommunications line 6, in which case the computer 2 used by the person seeking advice becomes unnecessary. The person responding may respond to a consultation without relying on an outside expert, in which case the computer 3 used by the outside expert becomes unnecessary.

[0025] The computer 4 that embodies the interactive AI and the computer that embodies the database 5 are, for example, general-purpose personal computers, server computers, workstations, etc. As shown in FIG. 3, the computers 4 and 5 are equipped with hardware resources such as a CPU a, a main memory b, an auxiliary storage device c, an operation input device d, an audio codec e, a video codec f, a communication interface g, a speaker h, and a display i, which are controlled by a controller l to operate in cooperation with each other. The computer 4 that embodies the interactive AI and the computer 5 that embodies the database may be a cluster in which multiple computer hardware units are connected to each other via high-speed lines so that they can communicate with each other, or may be a so-called cloud.

[0026] The database referred to by the respondent may exist in the computer 1 used by the respondent, in which case the computer 5 embodying the database is not required. Also, the respondent may answer inquiries without referring to a database, in which case the computer 5 embodying the database is also not required.

[0027] A program required for constructing the solution support system of this embodiment is installed in the computer 1 used by the respondent. This program is provided via an electric communication line 6 from a web server or other external computer (particularly, a computer 4 that embodies an interactive AI and a computer 5 that embodies a database), and may be a script written in HTML (HyperText Markup Language) or JavaScript (registered trademark) that is started on a web browser (interpreted and executed by the web browser), or may utilize some functions of a known application program. In accordance with the program, the computer 1 performs the functions of a consultation receiving unit 101, a consultation output unit 102, a first input receiving unit 103, a first transmitting unit 104, a first receiving unit 105, a first output unit 106, a second input receiving unit 107, a second transmitting unit 108, a second receiving unit 109, a second output unit 110, a search input receiving unit 111, an information output unit 112, a third input receiving unit 113, a third transmitting unit 114, a third receiving unit 115, a third output unit 116, a response input receiving unit 117, and a response transmitting unit 118, as shown in FIG. 4.

[0028] The consultation receiving unit 101 receives a consultation by a consultant or information related to the contents of the consultation from the computer 2 used by the consultant via the telecommunications line 6. The information on the consultation contents or information related to the consultation contents is provided in the form of text data, document data, audio data, still images, video data, etc. In other words, the consultant transmits the consultation or information related to the consultation contents to the answerer, for example, as an email, a message, a chat, a video call (audio, video), etc.

[0029] The consultation output unit 102 outputs the consultation or information related to the consultation content received by the consultation receiving unit 101 to present to the answerer. That is, the text, document, audio, still image, moving image, etc. constituting the consultation content and related information are displayed on the screen of the display i of the computer 1 used by the answerer, or output as audio from the speaker h.

[0030] The first input receiving unit 103 receives input of a question prepared by the answerer who has received a consultation from the client or has been provided with information related to the consultation content, to be given to the dialogue AI. The first input receiving unit 103 receives manual input of a question sentence by the answerer via the operation input device d, and receives voice input of a question sentence via the microphone j. Note that the answerer may receive document data, image data, etc. from the client, store the data in the auxiliary storage device c of the computer 1, and input the data to the dialogue AI. In such a case, the first input receiving unit 103 also receives operation input by the answerer to specify the target data.

[0031] The first transmission unit 104 transmits the question received by the first input reception unit 103 to the computer 4 that manages the interactive AI via the telecommunication line 6. The question is transmitted in the form of text data, voice data, etc. In addition, document data, image data, etc. provided by the person seeking advice and specified by the person answering may also be transmitted.

[0032] The first receiving unit 105 receives a response generated and output by the conversational AI in response to a previously transmitted question from the computer 4 that manages the AI ​​via the telecommunications line 6. The response is provided in the form of text data, document data, audio data, still image or video data, etc.

[0033] The first output unit 106 outputs the response by the interactive AI received by the first receiving unit 105 to present to the respondent. That is, the text, document, audio, still image, video image, etc. constituting the response are displayed on the screen of the display i of the computer 1 used by the respondent, or output as audio from the speaker h.

[0034] The second input receiving unit 107 receives input of a new question created by the answerer who has received a response from the dialogue AI to give to the dialogue AI. The second input receiving unit 107 receives manual input of a question text by the answerer via the operation input device d, and receives voice input of the question text via the microphone j. Note that text data, image data, etc. associated with the new question are stored in the auxiliary storage device c of the computer 1, and the data may be input to the dialogue AI. In this case, the second input receiving unit 107 also receives operation input by the answerer to specify the target data.

[0035] The second transmission unit 108 transmits the question received by the second input reception unit 107 to the computer 4 that manages the interactive AI via the telecommunication line 6. The question is transmitted in the form of text data, voice data, etc. In addition, document data, image data, etc. specified by the answerer may also be transmitted.

[0036] The second receiving unit 109 receives a response generated and output by the conversational AI in response to the previously transmitted question from the computer 4 that controls the AI ​​via the telecommunications line 6. The response is provided in the form of text data, document data, audio data, still image or video data, etc.

[0037] The second output unit 110 outputs the response by the interactive AI received by the second receiving unit 109 to present to the respondent. That is, the text, document, audio, still image, video image, etc. constituting the response are displayed on the screen of the display i of the computer 1 used by the respondent, or output as audio from the speaker h.

[0038] The above-mentioned second input receiving unit 107, second transmitting unit 108, second receiving unit 109, and second output unit 110 may be common to the first input receiving unit 103, first transmitting unit 104, first receiving unit 105, and first output unit 106, respectively (in terms of hardware and software entities).

[0039] The search input receiving unit 111 receives input of a search key (keyword, key sentence, search formula, etc.) for searching a database that stores information that the respondent can refer to when asking a question to the interactive AI or when answering a client. The search input receiving unit 111 receives the search key manually input by the respondent via the operation input device d, and receives the search key voice input via the microphone j. Then, the search key is transmitted to the computer 5 that manages the database, and if a database is constructed in the computer 1 used by the respondent, the database is searched.

[0040] The information output unit 112 outputs information that matches the search key from among the information stored in the database to present it to the respondent. That is, the search result information received from the computer 5 or the search result information in the database inside the computer 1, such as text, document, audio, still image, or moving image, is displayed on the screen of the display i of the computer 1 used by the respondent, or output as audio from the speaker h.

[0041] The third input receiving unit 113 receives input of a question that the respondent wants to ask the conversational AI or a question that the respondent wants to ask an external expert before answering the client. The third input receiving unit 113 receives manual input of a question by the respondent via the operation input device d, and receives voice input of a question via the microphone j. Note that document data, image data, etc. related to a question addressed to an external expert are stored in the auxiliary storage device c of the computer 1, and the data may be provided to the external expert. In such a case, the third input receiving unit 113 also receives operation input by the respondent to specify the target data.

[0042] The third transmission unit 114 transmits the question received by the third input reception unit 113 to the computer 3 used by the external expert via the telecommunication line 6. The question takes the form of text data, document data, audio data, still image or video data, etc. In other words, the answerer transmits the question to the external expert as, for example, an email, a message, a chat, a video call, etc. In addition, the answerer may transmit document data, image data, etc. specified by the answerer as information related to the content of the question.

[0043] The third receiving unit 115 receives a response from an external expert to a previously transmitted question from the computer 3 used by the expert via the telecommunication line 6. The response is provided in the form of text data, document data, audio data, still image or video data, etc. In other words, the external expert transmits information on the response to the question to the respondent as, for example, an email, a message, a chat, a video call, etc.

[0044] The third output unit 116 outputs the response from the external expert received by the third receiving unit 115 to present to the respondent. That is, the text, document, audio, still image, video image, etc. constituting the response are displayed on the screen of the display i of the computer 1 used by the respondent, or output as audio from the speaker h.

[0045] The answer input receiving unit 117 receives input of an answer to a consultation made by a consultant, which is created by a respondent who has asked the dialogue AI multiple times and received responses. The answer input receiving unit 117 receives a manual input of a question from the respondent via the operation input device d, and receives a voice input of a question via the microphone j. Note that document data, image data, etc. related to the answer are stored in the auxiliary storage device c of the computer 1, and the data may be provided to the consultant. In such a case, the operation input specifying the target data from the respondent is also received.

[0046] The answer sending unit 118 transmits the answer received by the answer input receiving unit 117 to the computer 2 used by the client via the telecommunications line 6. The answer takes the form of text data, document data, audio data, still image or video data, etc. In other words, the answerer transmits the answer to the client as, for example, an email, a message, a chat, a video call, etc. In addition, the answerer may transmit document data, image data, etc. specified by the answerer as information related to the content of the answer.

[0047] The procedure for the consultation resolution support method using this system is shown in Figure 5. First, the content of the consultation and related information are sent from the computer 2 used by the seeker to the computer 1 used by the answerer (step S1). The answerer's computer 1, which receives this, outputs the content of the consultation and related information in a manner that appeals to the answerer's visual or auditory senses (step S2).

[0048] The answerer, who has understood the content of the consultation by the consultant, inputs a question to be given to the dialogue AI and related information to computer 1 in order to solve the consultation (step S3). Computer 1, which receives this, transmits the question and related information to computer 4 that controls the AI ​​(step S4), and receives a reply to the question generated by the AI ​​(step S5). Then, the content of the reply is output in a manner that appeals to the answerer's visual or auditory senses (step S6).

[0049] Next, the respondent, having referred to the response from the AI, creates a new question based on the content of the response, and inputs the question and related information to computer 1 (step S7). Computer 1 then transmits the question and related information to computer 4, which controls the AI ​​(step S8), and receives a response to the question generated by the AI ​​(step S9). The content of the response is then output in a manner that appeals to the respondent's visual or auditory senses (step S10).

[0050] The process of the answerer asking a question to the dialogue AI and receiving a response to the question from the AI ​​is repeated multiple times. During this time, the answerer can search a database to refer to necessary information or ask external experts. After obtaining sufficient information and knowledge to respond to the consultation from the person seeking advice (step S11), the answer and related information to be conveyed to the person seeking advice are input to computer 1 (step S12). Computer 1 then transmits the answer to the consultation and related information to computer 2 used by the person seeking advice (step S13).

[0051] Figures 6 to 9 show examples of multiple questions input by the answerer to the dialogue AI and the replies output by the AI ​​to those questions. Question Q1 in Figure 6 is the first question created by the answerer after receiving a consultation from the consultant and given to the AI, and reply A1 is the one generated by the AI ​​in response to question Q1. Question Q2 in Figure 7 is the question created by the answerer in response to the previous reply A1 and given to the AI, and reply A2 is the one generated by the AI ​​in response to question Q2. Question Q3 in Figure 8 is the question created by the answerer in response to the previous replies A1 and A2 and given to the AI, and reply A3 is the one generated by the AI ​​in response to question Q3. Question Q4 in Figure 9 is the question created by the answerer in response to the previous replies A1, A2, and A3 and given to the AI, and reply A4 is the one generated by the AI ​​in response to question Q4.

[0052] According to the solution support system of this embodiment, the answerer who is consulted by the consultee can ask multiple questions to the dialogue AI and obtain a response from the AI. The answerer can then repeat the process of asking further questions by referring to the responses to the previous questions, thereby enriching the content of the response to the consultee. Recently realized dialogue AIs generate responses to a given question by taking into account the content of one or more past questions and the content of the responses to those questions, so asking multiple questions increases the possibility of eliciting a more substantial response.

[0053] In addition, when asking questions to the conversational AI or responding to the client, the respondent can refer to a database that stores various information such as past similar consultation cases, track record, scientific knowledge, papers, court cases, etc. It is also possible to hear and obtain the opinions of external experts other than the conversational AI at any time, which can further enrich the answers to the client's consultation.

[0054] The present invention is not limited to the embodiment described above in detail. In particular, the functions of the units shown in Fig. 4 may be distributed among multiple computers, and the solutions support system according to the present invention may be realized by the cooperation of the multiple computers.

[0055] In addition, the specific configuration of each part and the processing procedure can be modified in various ways without departing from the spirit of the present invention. [Explanation of symbols]

[0056] 1. The computer used by the respondent 101...Consultation input section 102...Consultation output unit 103...First input reception unit 104...First transmission unit 105…First receiving unit 106…First output section 107...Second input reception unit 108...Second transmitter 109…Second receiving unit 110...Second output section 111…Search input reception section 112...Information output section 113...Third input reception unit 114…Third transmitter 115…Third receiving unit 116…Third output section 117…Answer input reception section 118…Reply sending department 2. Computer used by the consultant 3. Computers used by external experts 4. Computers that embody conversational AI 5. A computer that embodies a database 6. Telecommunications lines A1, A2, A3, A4… Responses output by conversational AI Q1, Q2, Q3, Q4…Questions entered by the respondent into the conversational AI

Claims

1. A system in which an answerer uses an interactive artificial intelligence to answer a consultation made by a consultant, a search input receiving unit that receives input of a search key for searching a database separate from the artificial intelligence, the database storing information that can be referenced by a person who has received a consultation from a person seeking advice or information related to the consultation content when asking a question to the interactive artificial intelligence or when answering the person seeking advice; an information output unit that outputs information that matches the search key from among the information stored in the database so as to present it to the respondent; a first input receiving unit that receives an input of a question created by an answerer; a first transmission unit that transmits the question received by the first input reception unit to a computer that controls an interactive artificial intelligence; a first receiving unit that receives from the computer a response by the artificial intelligence to the question transmitted by the first transmitting unit; a first output unit that outputs the reply information received by the first receiving unit so as to present it to a respondent; a second input receiving unit that receives an input of a follow-up question created by a respondent who has received the answer provided by the artificial intelligence provided by the first output unit; a second transmission unit that transmits the question received by the second input reception unit to a computer that controls an interactive artificial intelligence; a second receiving unit that receives from the computer a response by the artificial intelligence to the question transmitted by the second transmitting unit; a second output unit that outputs the reply information received by the second receiving unit so as to present it to the respondent; a third input receiving unit that receives an input of a question created by a respondent who has received a consultation from a consultant or information related to the consultation content, or who has received a reply from the artificial intelligence; a third transmission unit that transmits the question received by the third input reception unit to a computer used by an external expert; a third receiving unit that receives from the computer a response by an external expert to the question transmitted by the third transmitting unit; a third output unit that outputs the reply information received by the third receiving unit so as to present it to the respondent; A solution support system comprising:

2. a consultation receiving unit for receiving information related to a consultation by a consultant or the contents of the consultation from a computer used by the consultant; a consultation output unit that outputs the consultation or information related to the consultation content received by the consultation receiving unit so as to present it to a respondent; an answer input receiving unit that receives an input of an answer to the consultation created by an answerer who has received a response from the answerer by asking the answerer a number of questions to the artificial intelligence based on information related to the consultation or the content of the consultation; a reply sending unit for sending the reply received by the reply input receiving unit to a computer used by the client; 2. The solution support system according to claim 1, comprising:

3. A method for constructing a solution support system according to claim 1 or 2, comprising the steps of: a search input receiving unit which receives input of a search key for searching a database separate from the artificial intelligence, the database storing information that can be referred to by a person who has received a consultation from a person seeking advice or information related to the consultation content when asking a question to the interactive artificial intelligence or when answering the person seeking advice; an information output unit that outputs information that matches the search key from among the information stored in the database so as to present it to the respondent; a first input receiving unit for receiving an input of a question created by an answerer; a first transmission unit that transmits the question received by the first input reception unit to a computer that controls an interactive artificial intelligence; a first receiving unit that receives from the computer a response by the artificial intelligence to the question transmitted by the first transmitting unit; a first output unit that outputs the reply information received by the first receiving unit so as to present it to the respondent; a second input receiving unit that receives an input of a follow-up question created by a respondent who has received the answer provided by the artificial intelligence and presented by the first output unit; a second transmission unit that transmits the question received by the second input reception unit to a computer that controls an interactive artificial intelligence; a second receiving unit that receives from the computer a response by the artificial intelligence to the question transmitted by the second transmitting unit; a third input receiving unit that receives an input of a question created by a respondent who has received a consultation from a consultant or information related to the consultation content, or who has received a reply from the artificial intelligence; a third transmission unit that transmits the question received by the third input reception unit to a computer used by an external expert; a third receiving unit that receives from the computer a response by an external expert to the question transmitted by the third transmitting unit; and a third output section for outputting the reply information received by the third receiving section so as to present it to the respondent; A program that functions as a

4. In addition, the computers used by the respondents a consultation receiving unit for receiving information related to a consultation by a consultant or the contents of the consultation from a computer used by the consultant; a consultation output unit that outputs the consultation or information related to the consultation content received by the consultation receiving unit so as to present it to a respondent; an answer input receiving unit that receives an input of an answer to the consultation created by an answerer who has received a response from the answerer by asking the answerer a number of questions to the artificial intelligence based on information related to the consultation or the content of the consultation; a reply sending section for sending the reply received by the reply input receiving section to a computer used by the client; The program according to claim 3, which causes the program to function as follows:

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