Counter application system, counter application method, and counter application program

Abstract

To provide a technology for providing an on-line application service suitable for counter application operations.SOLUTION: A counter application system 100, which brings counter application operations for public services online, comprises: an acquisition unit 210 that acquires information on a series of online application screens for public services; a screen generation unit 220 that generates a series of counter application screens based on the information on the series of online application screens; and an output unit 230 that outputs the series of counter application screens in accordance with an application flow. The screen generation unit 220 adds counter application screens used at government counters to the series of counter application screens.SELECTED DRAWING: Figure 2

Description

[Technical field]

[0001] The present disclosure relates to an application system for public services, and more particularly to the onlineization of over-the-counter application procedures. [Background technology]

[0002] Services provided by the national and local governments are increasingly being provided online. Users can apply for various services on web pages provided by the national or local governments. However, applications for various services are still mainly made on paper at the counters of public facilities such as city halls. As a result, employees at public facilities have had to handle both online and counter application procedures separately. For this reason, it is desirable to reduce the burden on employees by standardizing the work flow of counter application procedures as much as possible with online application procedures and promoting a paperless society.

[0003] Regarding the onlineization of public services, for example, Japanese Patent Application Laid-Open No. 2002-133033 (Patent Document 1) discloses a public service system which "includes a center server which is connected via a communications network to shared terminals installed in stores, public facilities, etc. and to a local government server, and when the center server is accessed from a shared terminal, the center server presents a menu screen to the shared terminal to select a local government that can provide online services. When a local government-designated GUI is selected on the shared terminal, a relay connection server determines location data indicating the installation location of the shared terminal, and connects the shared terminal to the local government server that has jurisdiction over that installation location" (see [Abstract]). [Prior art documents] [Patent documents]

[0004] [Patent Document 1] JP 2002-133033 A Summary of the Invention [Problem to be solved by the invention]

[0005] According to the technology disclosed in Patent Document 1, it may be possible to provide online services on terminals installed in public facilities. However, the technology described in Patent Document 1 does not take into consideration the standardization of the workflow between online application operations and over-the-counter application operations. Therefore, there is a need for technology that can promote the standardization of the workflow between online application operations and over-the-counter application operations and provide an online application service that is suitable for over-the-counter application operations.

[0006] The present disclosure has been made in consideration of the above-described background, and an objective in one aspect is to provide technology that promotes the standardization of flows between online application procedures and over-the-counter application procedures, and provides an online application service suitable for over-the-counter application procedures. [Means for solving the problem]

[0007] According to one embodiment, there is provided a counter application system that makes counter application procedures for public services online. The counter application system includes an acquisition unit that acquires information about a series of online application screens for public services, a screen generation unit that generates a series of counter application screens based on the information about the series of online application screens, and an output unit that outputs the series of counter application screens according to an application flow. The screen generation unit adds a counter application screen used at an administrative counter to the series of counter application screens.

[0008] In one aspect, the series of counter application screens includes a screen that prompts the user to hand over the terminal that outputs the counter application screens to an administrative staff member, and a screen that allows the administrative staff member to confirm the items entered by the user.

[0009] In one aspect, when converting a series of online application screens into a series of over-the-counter application screens, the screen generation unit deletes screens that are not necessary for over-the-counter application operations.

[0010] In one aspect, when converting a series of online application screens into a series of over-the-counter application screens, the screen generation unit replaces one or more screens of the series of online application screens with one or more screens suitable for over-the-counter application operations.

[0011] In one aspect, the over-the-counter application system further includes a customization unit that acquires customization information for the series of over-the-counter application screens. The screen generation unit customizes some or all of the series of over-the-counter application screens based on the customization information.

[0012] In one aspect, the customization unit outputs a template of customization information in a CSV (Comma Separated Values) format, and acquires customization information created based on the template.

[0013] In one aspect, the customization information includes information for adding an item to the counter application screen to enable information input on another screen to be reused as input information on the current screen.

[0014] In one aspect, the customization information includes information for adding explanatory text and / or explanatory images for input items to at least a portion of one or more forms included in the counter application screen.

[0015] In one aspect, the customization information includes information for changing labels and / or placeholders of at least some of the one or more forms included in the counter application screen.

[0016] In one aspect, the customization information includes information for adding one or more character strings before and / or after one or more forms included on the counter application screen.

[0017] In one aspect, the customization information includes information for changing input restrictions for at least a portion of one or more forms included in the counter application screen.

[0018] According to another embodiment, there is provided a method for making public service over-the-counter application procedures online. The method includes acquiring information about a series of online application screens for public services, generating a series of over-the-counter application screens based on the information about the series of online application screens, adding screens used at administrative counters to the series of over-the-counter application screens, and outputting the series of over-the-counter application screens according to an application flow.

[0019] According to another embodiment, there is provided a program for making public service application procedures online. The program causes a computer to obtain information about a series of online application screens for public services, generate a series of public service application screens based on the information about the series of online application screens, add screens used at administrative counters to the series of public service application screens, and output the series of public service application screens according to an application flow. Effect of the Invention

[0020] According to an embodiment, it is possible to promote the standardization of flows between online application procedures and over-the-counter application procedures, and provide an online application service suitable for over-the-counter application procedures.

[0021] The above and other objects, features, aspects and advantages of the present disclosure will become apparent from the following detailed description of the disclosure taken in conjunction with the accompanying drawings. [Brief description of the drawings]

[0022] [Figure 1] FIG. 1 shows an example of a configuration of an over-the-counter application system 100 according to the present embodiment. [Diagram 2] FIG. 2 is a diagram illustrating an example of functional blocks of the counter application system 100. [Diagram 3] FIG. 2 is a diagram illustrating an example of a hardware configuration of the at-counter application system 100. [Figure 4] FIG. 11 is a diagram showing a first example of a series of over-the-counter application screens. [Diagram 5] It is a diagram showing a second example of a series of counter application screens. [Figure 6] It is a diagram showing a third example of a series of counter application screens. [Figure 7] It is a diagram showing an example of a customization function of a counter application screen. [Figure 8] It is a diagram showing an example of customization information of a counter application screen. [Figure 9] It is a diagram showing a first example of a customization screen. [Figure 10] It is a diagram showing a second example of a customization screen. [Figure 11] It is a diagram showing a third example of a customization screen. [Figure 12] It is a diagram showing a fourth example of a customization screen. [Figure 13] It is a diagram showing a fifth example of a customization screen. [Figure 14] It is a diagram showing a sixth example of a customization screen. [Figure 15] It is a diagram showing an example of a procedure for applying for a public service using the counter application system 100.

Embodiments for Carrying Out the Invention

[0023] Hereinafter, embodiments of the technical idea according to the present disclosure will be described with reference to the drawings. In the following description, the same parts are denoted by the same reference numerals. Their names and functions are also the same. Therefore, detailed descriptions thereof will not be repeated. Also, each embodiment and each modification example etc. may be selectively combined as appropriate.

[0024] <A. System Configuration> FIG. 1 is a diagram showing an example of the configuration of an over-the-counter application system 100 according to this embodiment. The over-the-counter application system 100 according to this embodiment enables a user to make various applications at a counter in a procedure similar to that of an online application. The over-the-counter application system 100 also has a function of adding a screen for over-the-counter application operations to a series of application screens. Furthermore, the over-the-counter application system 100 provides a function of customizing the online application screen to suit over-the-counter application operations.

[0025] In this specification, "online application" refers to a user applying for a public service via the Internet or the like using a terminal. In addition, in this specification, "public service" refers to any service provided to the public by the government or a private company. Since public services include various services provided by the government, public services may be read as administrative services. In addition, in this specification, "online application service" refers to a service for applying for a public service via the Internet or the like. In this specification, "over-the-counter application" refers to applying for a public service at a counter of a government facility or a private company. In this specification, "online application screen" refers to a series of screens for applying for a public service via the Internet or one of the screens. "A series of online application screens" refers to the entire series of screens for applying for a public service. In this specification, "over-the-counter application screen" refers to a series of screens for applying online for a public service at a counter of a public facility or one of the screens. "A series of over-the-counter application screens" refers to the entire series of screens for applying online for a public service at a counter. In this specification, "onlineization" refers to making it possible to carry out various procedures via the Internet or the like. For example, making it possible for a user to apply online for a public service is onlineization. Also, allowing one system to send data to another system is going online.

[0026] The counter application system 100 utilizes the functions of an existing online application service 160. First, the configuration of the existing online application service 160 will be described. The online application service 160 includes a national system 130, a local government application management system 140, and a local government core system 150. The national system 130 may include multiple systems. As an example, the national system 130 includes a Pittari service 132 and a My Number Portal application management system 134. In some cases, depending on the local government, the local government application management system 140 and the local government core system 150 may not be connected online. Therefore, the online application service 160 may not include the local government application management system 140 and / or the local government core system 150.

[0027] The national system 130 mainly provides a unified application form for public services. The local government application management system 140 is operated by each local government and accepts applications for public services from users. The local government application management system 140 provides users with an application function for public services via the national system 130. In this way, each local government can provide an online application service using a common application form. The local government core system 150 ultimately stores application information for public services. The application information registered in the local government core system 150 is used for various public services.

[0028] Next, the operation of the existing online application service 160 will be described. A user applies for public services via the Internet or the like using a user terminal 110. The user terminal 110 is a terminal owned by the user. The user terminal 110 is, for example, a smartphone, a tablet, a personal computer, or the like. Next, a national system 130 such as the Pittari Service 132 and the My Number Portal application management system 134 accepts a request from the user. The national system 130 generates various application screens. Furthermore, the national system 130 transmits these generated application screens to the user terminal 110.

[0029] The user fills in the necessary information on the application screen sent to them. The user also sends the filled-in application information to the national system 130 by performing operations specified on the application screen. The application information includes any information filled in by the user to apply for public services. The national system 130 sends the acquired application information to the local government application management system 140. The application information of each user is temporarily stored in the local government application management system 140. The local government application management system 140 sends the acquired application information of each user to the local government core system 150. The local government core system 150 registers the received application information of each user in a database.

[0030] Next, the over-the-counter application system 100 will be described. The over-the-counter application system 100 is used for applying for public services at a counter. The over-the-counter application system 100 also acts as an intermediary between the national system 130 and a over-the-counter terminal 120 used at the counter of a public facility. More specifically, first, a user uses the over-the-counter terminal 120 to apply for public services via the Internet or the like. The over-the-counter terminal 120 is a terminal placed at the counter of a public facility. The over-the-counter terminal 120 is, for example, a smartphone, a tablet, a personal computer, or the like.

[0031] The counter terminal 120 requests an application screen from the counter application system 100. The counter application system 100 requests information on a series of online application screens from the national system 130. The national system 130 receives the request and transmits information on the series of online application screens to the counter application system 100. The counter application system 100 generates a series of counter application screens based on the information on the series of online application screens acquired from the national system 130. Hereinafter, the screens generated by the counter application system 100 are referred to as counter application screens. It can also be said that the counter application system 100 converts the series of online application screens into a series of counter application screens based on the information on the series of online application screens. The counter application system 100 transmits the series of counter application screens to the counter terminal 120. The "series of online application screens" is a series of application screens used when applying for a certain public service. The information on the series of online application screens includes information on items required for applying for each public service and / or information on the form of the application screen. The "series of counter application screens" is a series of application screens used when applying for a public service at a counter.

[0032] The over-the-counter application system 100 may generate a series of over-the-counter application screens by customizing a series of online application screens into a format suitable for a counter. The series of over-the-counter application screens includes additional screens suitable for over-the-counter application work. For example, the series of over-the-counter application screens includes a screen that prompts a counter staff member to confirm input items. In one aspect, the over-the-counter application system 100 may delete screens that are not necessary for over-the-counter application work from the online application screens when generating the series of over-the-counter application screens. In another aspect, the over-the-counter application system 100 may change some of the screens into a format suitable for over-the-counter application work when generating the series of over-the-counter application screens based on information on the series of online application screens.

[0033] In addition, the counter application system 100 has a function for customizing one or more counter application screens. As an example, each counter application screen may include customized labels, instructions, placeholders, and the like. In addition, a function for reusing items entered on one screen on another screen may be added to each counter application screen through customization. Furthermore, a function such as an input restriction may be added to each counter application screen as a customization function.

[0034] The user fills in the necessary information on the over-the-counter application screen that is sent to them. The user can enter the application items with the help of a counter staff member, following instructions on additional screens, etc. An administrator of the over-the-counter application system 100 can make over-the-counter application procedures smoother by customizing the items that users often make mistakes entering at the counter. For example, the administrator can add input samples to the top of the form.

[0035] A user sends application information to the counter application system 100 by performing operations specified on the counter application screen. The counter application system 100 transfers the acquired application information to the national system 130. The national system 130 sends the acquired application information to the local government application management system 140. The application information of each user is temporarily stored in the local government application management system 140. The local government application management system 140 sends the acquired application information of each user to the local government core system 150. The local government core system 150 registers the received application information of each user in a database.

[0036] As described above, the over-the-counter application system 100 makes it possible to carry out over-the-counter application procedures using the same procedures as the existing online application service 160. Public service employees can carry out online operations and over-the-counter application procedures using the same flow. The unification of the work flow reduces the burden on employees at the counter who carry out applications for public services.

[0037] In addition, the over-the-counter application system 100 can replace the existing application screen with a over-the-counter application screen suitable for over-the-counter application operations. This improves the usability of the over-the-counter application system 100. For example, a user can easily make an online government application while being prompted by the over-the-counter application screen and receiving help from a counter staff member.

[0038] In one aspect, the over-the-counter application system 100 may be a configuration or server made up of one or more devices. The over-the-counter application system 100 may also be made up of a virtual machine or a container built in a cloud environment, or at least a part of these. Furthermore, when the over-the-counter application system 100 is made up of one device, the over-the-counter application system 100 may be read as an over-the-counter application device.

[0039] Fig. 2 is a diagram showing an example of functional blocks of the over-the-counter application system 100. Each functional block shown in Fig. 2 may be realized by a program. In this case, each functional block is realized by executing a program on the hardware shown in Fig. 3.

[0040] The counter application system 100 comprises an acquisition unit 210, a screen generation unit 220, an output unit 230, a customization unit 240, an input unit 250, and a registration unit 260.

[0041] The acquisition unit 210 acquires information about a series of online application screens for public services from the national system 130. The acquisition unit 210 is configured to be able to communicate with the national system 130 via the Internet or the like. The information about the series of online application screens may include HTML (Hyper Text Markup Language), XML (Extensible Markup Language), CSS (Cascading Style Sheets), images, Javascript (registered trademark), any other information, and / or a combination thereof. The acquisition unit 210 outputs the acquired information about the series of online application screens to the screen generation unit 220.

[0042] The screen generating unit 220 generates a series of counter application screens based on information on a series of online application screens. More specifically, the screen generating unit 220 may generate a form based on items (input items, etc.) of application information included in information on a series of online application screens. The screen generating unit 220 also adds a counter application screen used at a government counter to the series of counter application screens. The screen generating unit 220 also customizes at least a part of the series of counter application screens based on customization data acquired from the customization unit 240. If customization data is not registered in the counter application system 100, the screen generating unit 220 may not customize at least a part of the series of counter application screens. The screen generating unit 220 may set individual conversion rules for each public service. For example, the individual conversion rules may include information on the counter application screen to be added, information on the format of the counter application screen, and any other information. In this case, the screen generating unit 220 may generate a counter application screen based on the conversion rules of the local government based on, for example, receiving a request for a counter application screen from the counter terminal 120 of each local government.

[0043] The output unit 230 outputs a series of counter application screens in accordance with the application flow. The output unit 230 is configured to be able to communicate with the counter terminal 120 via the Internet or the like. For example, it is assumed that the series of counter application screens includes counter application screens 1 to 3. In this case, the output unit 230 outputs counter application screen 1 to the counter terminal 120. The user performs a necessary operation (application flow) on the counter application screen 1. Based on the completion of the application flow on the counter application screen 1, the output unit 230 outputs counter application screen 2 to the counter terminal 120. Similarly, the user performs a necessary operation (application flow) on the counter application screen 2. Based on the completion of the application flow on the counter application screen 2, the output unit 230 outputs counter application screen 3 to the counter terminal 120. The user performs a necessary operation (application flow) on the counter application screen 3. In this way, the user can enter necessary information on the counter application screens sent in order according to the application flow. In one aspect, based on the completion of the application flow on each counter application screen, the counter terminal 120 may transmit a request for the next counter application screen to the output unit 230. In another aspect, the output unit 230 may acquire information related to the user's operation input from the input unit 250. Furthermore, the output unit 230 may output an updated screen based on the information related to the user's input. The information related to the user's input here includes, for example, information entered into the form on the counter application screen.

[0044] The customization unit 240 acquires a series of customization information for the counter application screen from another device. The other device is, for example, a terminal of an administrator of the counter application system 100, or a terminal of a local government employee. The customization information may be acquired in any format, such as CSV, JSON (JavaScript Object Notation), or XML. The customization unit 240 outputs the acquired customization information to the screen generation unit 220. Alternatively, the customization unit 240 stores the acquired customization information in the storage 303 (see FIG. 3). In this case, the screen generation unit 220 may refer to the customization information stored in the storage 303 as appropriate. The customization unit 240 may also register individual customization information for each public service of each local government. The screen generation unit 220 applies the customization information of each local government to the counter application screen based on receiving a request for the counter application screen from the counter terminal 120 of each local government. In a certain aspect, the customization unit 240 may be configured to be able to transmit a template of the customization information (CSV, etc.) to another device. In another aspect, the customization unit 240 may transmit a form for inputting customization information to another device. In this case, the customization unit 240 acquires the customization information inputted into the form from the other device. In addition, the customization unit 240 outputs the acquired customization information to the screen generation unit 220 or stores it in the storage 303.

[0045] The input unit 250 accepts input of various information from an external terminal. For example, the input unit 250 accepts a request for a counter application screen. The input unit 250 also accepts application information input to the counter application screen. The input unit 250 outputs the acquired application information to the registration unit 260.

[0046] The registration unit 260 transmits the application information acquired via a series of window application screens to the national system 130. The application information transmitted to the national system 130 is registered in the local government core system 150 according to the procedure described with reference to FIG.

[0047] Fig. 3 is a diagram showing an example of the hardware configuration of the over-the-counter application system 100. The over-the-counter application system 100 includes a processor 301, a memory 302, a storage 303, an external device IF 304, a communication IF 305, an input IF 306, and an output IF 307. In one aspect, the over-the-counter application system 100 may not include some of the components shown in Fig. 3. In another aspect, the over-the-counter application system 100 may include any components other than the components shown in Fig. 3.

[0048] The processor 301 may execute a program for implementing various functions of the counter application system 100. The processor 301 is, for example, configured with at least one integrated circuit. According to an embodiment, the integrated circuit may include at least one central processing unit (CPU), at least one graphics processing unit (GPU), at least one field programmable gate array (FPGA), at least one application specific integrated circuit (ASIC), at least one artificial intelligence (AI) chip, or a combination thereof.

[0049] The memory 302 stores programs executed by the processor 301 and data referenced by the processor 301. In one aspect, the memory 302 can be realized by a dynamic random access memory (DRAM), a static random access memory (SRAM), or the like.

[0050] Storage 303 is a non-volatile memory, and stores programs executed by processor 301 and data referenced by processor 301. Processor 301 executes programs read from storage 303 to memory 302, and references data read from storage 303 to memory 302. In one aspect, storage 303 can be realized by a hard disk drive (HDD), a solid state drive (SSD), an erasable programmable read only memory (EPROM), an electrically erasable programmable read only memory (EEPROM), a flash memory, or the like.

[0051] The external device IF 304 can be connected to any external device such as a printer, a scanner, an external HDD, etc. In one aspect, the external device IF 304 can be realized by a USB (Universal Serial Bus) terminal or the like.

[0052] The communication IF 305 is connected to other devices via a wired network or a wireless network. In one aspect, the communication IF 305 may be realized by a wired local area network (LAN) port, a Wi-Fi (registered trademark) (Wireless Fidelity) module, or the like. In another aspect, the communication IF 305 may transmit and receive data using a communication protocol such as TCP / IP (Transmission Control Protocol / Internet Protocol) or UDP (User Datagram Protocol).

[0053] The input IF 306 is connected to the input device 320. The input device 320 can be any input device such as a keyboard, a mouse, a touch pad, or a game pad. In certain aspects, the input IF 306 can be implemented by a USB terminal, a PS / 2 terminal, a Bluetooth (registered trademark) module, etc. In other aspects, the window application system 100 may be configured integrally with the input device 320.

[0054] The output IF 307 is connected to the output device 330. The output device 330 can be any output device such as a cathode ray tube display, a liquid crystal display, or an organic EL (Electro-Luminescence) display. In certain aspects, the output IF 307 can be implemented by a USB terminal, a D-sub terminal, a DVI (Digital Visual Interface) terminal, an HDMI (registered trademark) (High-Definition Multimedia Interface) terminal, a DisplayPort terminal, etc. In other aspects, the window application system 100 may be configured integrally with the output device 330.

[0055] <B. Flow of Online Application at the Window> Next, a series of window application screens output by the window application system 100 will be described with reference to FIGS. 4 to 6. For comparison, FIGS. 4 to 6 depict both a conventional series of online application screens and a series of window application screens output by the window application system 100. The online application screens 400, 410, 420, 430, 440, 450, 460, 470, 480 are individual screens included in the conventional series of online application screens. The window application screens 500, 510, 520, 530, 540, 550, 560, 570 are individual screens included in the series of window application screens.

[0056] FIG. 4 is a diagram showing a first example of a series of window application screens. The window application screens 500, 510 will be described while comparing them with the corresponding online application screens 400, 410, 420, 430.

[0057] The procedure for a user to make an online application for public services using user terminal 110 will be described below. The user opens online application screen 410 from a link on a national or local government web page. Online application screen 400 is a procedure information screen, and includes information on the procedure for applying for public services. When the user presses a button or link on online application screen 400, online application screen 400 transitions to online application screen 410.

[0058] The online application screen 410 is a confirmation screen for the prerequisites for an electronic signature, and includes information on the equipment required for the electronic signature. When the user presses a button or link on the online application screen 410, the online application screen 410 transitions to an online application screen 420.

[0059] The online application screen 420 is a confirmation screen for the application procedure for public services, and includes the application procedure for public services. When the user presses a button or link on the online application screen 420, the online application screen 420 transitions to an online application screen 430.

[0060] Online application screen 430 is an input screen for applicant information and includes an applicant information input form. The user fills in the necessary items in the form on online application screen 430. Furthermore, when the user presses a button or link, online application screen 430 transitions to online application screen 440 in FIG. 5.

[0061] Next, the procedure for a user to use the counter terminal 120 to make an online application for a public service will be described. The user goes to the counter of a public facility and tells a counter clerk what procedure they wish to apply for. The counter clerk operates the counter terminal 120 to display a counter application screen 500 on the counter terminal 120. The counter application screen 500 is a procedure selection screen, and includes links to application screens for each public service. Based on what the counter clerk has heard from the user, the counter clerk selects a link from the counter application screen 500 to an application screen for the appropriate public service. When the link to the application screen for the public service is selected, the counter application screen 500 transitions to a counter application screen 510.

[0062] The counter application screen 510 is an input screen for applicant information, and includes an input form for applicant information. In some aspects, the counter application screen 510 may be customized to suit the counter terminal 120. The counter staff hands the counter terminal 120 displaying the counter application screen 510 to the user. The counter staff then prompts the user to input applicant information. The user fills in the necessary information in the form on the counter application screen 510. Furthermore, when the user presses a button or link, the counter application screen 510 transitions to the counter application screen 520 of FIG. 5.

[0063] As described above, the series of online application screens includes online application screens 400, 410, and 420, which are assumed to be operated by a single user. In contrast to this, the series of over-the-counter application screens includes over-the-counter application screen 500, which is assumed to be operated by a counter staff member. In other words, the over-the-counter application system 100 converts the series of online application screens into a series of over-the-counter application screens, and adds screens suitable for over-the-counter applications. Alternatively, it can be said that the over-the-counter application system 100 replaces some of the series of online application screens with screens suitable for over-the-counter applications. In the example of FIG. 4, the over-the-counter application system 100 replaces the online application screens 400, 410, and 420 with the over-the-counter application screen 500.

[0064] In this way, the counter application system 100 generates and outputs a series of counter application screens suitable for counter application work based on information on a series of online application screens. This allows counter staff to easily perform public service guidance work. Also, a user can make an online application for a public service at a counter with the assistance of a counter staff. For example, even if a user is not familiar with IT, such as an elderly person, the counter staff can assist the user in the application process for public services.

[0065] Fig. 5 is a diagram showing a second example of a series of over-the-counter application screens. Online application screens 440, 450 shown in Fig. 5 are subsequent screens of online application screens 400, 410, 420, 430 shown in Fig. 4. Over-the-counter application screens 520, 530, 540, 550 shown in Fig. 5 are subsequent screens of over-the-counter application screens 500, 510 shown in Fig. 4.

[0066] The following describes the procedure when a user uses user terminal 110 to make an online application for public services. Online application screen 440 is an input screen for application details, and includes an input form for the application details for public services. The user fills in the required items in the form on online application screen 440. Furthermore, when the user presses a button or link, online application screen 440 transitions to online application screen 450.

[0067] Online application screen 450 is a confirmation screen, and includes a display of the input contents entered via the input form. The user confirms the display of the input contents on online application screen 450. Furthermore, when the user presses a button or link, etc., online application screen 440 transitions to online application screen 460 of FIG. 6.

[0068] Next, the rest of the procedure will be described when a user uses the counter terminal 120 to make an online application for public services. The counter application screen 520 is an input screen for the application details, and includes an input form for the application details for public services. In a certain aspect, the counter application screen 520 may be customized to match the counter terminal 120. The user enters the necessary information in the form on the counter application screen 520. Furthermore, when the user presses a button or link, the counter application screen 520 transitions to a counter application screen 530.

[0069] The counter application screen 530 is a confirmation screen, and includes a display of the contents entered in the input form. In some aspects, the counter application screen 530 may be customized to suit the counter terminal 120. The user confirms the display of the contents entered in the input form of the counter application screen 530. Furthermore, when the user presses a button or link, the counter application screen 530 transitions to a counter application screen 540.

[0070] The counter application screen 540 is a screen that prompts the user to hand over the counter terminal 120 to a counter clerk. The user follows the display of the counter application screen 540 and hands over the counter terminal 120 to the clerk. The counter clerk receives the counter terminal 120. Furthermore, when the counter clerk presses a button or a link, the counter application screen 540 transitions to a counter application screen 550.

[0071] The counter application screen 550 is a confirmation screen for the counter clerk, and includes a display of the input contents entered via the input form. The counter clerk checks the display of the input contents on the counter application screen 550 on behalf of the user. Furthermore, when the user presses a button or link, the counter application screen 550 transitions to the counter application screen 560 of FIG. 6.

[0072] As described above, the series of online application screens includes online application screen 450, which is intended for the user to check the contents of the form by themselves. In contrast, the series of counter application screens further includes counter application screens 540, 550. Counter application screens 540, 550 are screens that allow a counter clerk to check the contents of the form on behalf of the user.

[0073] In this way, the over-the-counter application system 100 adds a screen for the counter clerk to check the contents entered in the input form to the series of over-the-counter application screens. This allows the counter clerk to naturally receive the over-the-counter terminal 120 from the user and check whether there are any errors in the input contents. Furthermore, a user who is unfamiliar with the procedures can reduce input omissions by having the counter clerk check the contents of their input.

[0074] Fig. 6 is a diagram showing a third example of a series of over-the-counter application screens. Online application screens 460, 470, and 480 shown in Fig. 6 are subsequent screens of online application screens 440 and 450 shown in Fig. 5. Over-the-counter application screens 560 and 570 shown in Fig. 6 are subsequent screens of over-the-counter application screens 520, 530, 540, and 550 shown in Fig. 5.

[0075] The following describes the procedure when a user uses user terminal 110 to make an online application for public services. Online application screen 460 is an upload screen for required documents. The user uploads various documents required for applying for public services to online application screen 460. Furthermore, when the user presses a button or link, online application screen 460 transitions to online application screen 470.

[0076] Online application screen 470 is an explanation screen for electronic signatures. The user reads the explanation for electronic signatures written on online application screen 470. Furthermore, when the user presses a button or a link, online application screen 460 transitions to online application screen 470.

[0077] Online application screen 480 is a screen for electronic signature. The user applies electronic signature in accordance with the method presented on online application screen 480. As an example, the user executes electronic signature 490 by reading a QR (Quick Response) code (registered trademark) displayed on online application screen 480 with a smartphone or the like. The user can apply online for public services from home or the like via online application screens 400-480.

[0078] Next, the rest of the procedure will be described when a user uses the counter terminal 120 to make an online application for public services. The counter application screen 560 is an upload screen for necessary documents. The user uploads various documents required for applying for public services to the counter application screen 560. Furthermore, when the user presses a button or link, the counter application screen 560 transitions to a counter application screen 570.

[0079] The over-the-counter application screen 570 is a screen for electronic signatures. The user applies electronic signatures according to the method presented on the over-the-counter application screen 570. As an example, the user executes electronic signature 580 by reading a QR code (registered trademark) displayed on the over-the-counter application screen 570 with a smartphone or the like. The user can apply online for public services at the counter through the over-the-counter application screens 500 to 570. In a certain aspect, the over-the-counter application screen 570 may include a description encouraging the user to ask a counter clerk about electronic signatures as necessary. This allows the user to ask a counter clerk a question even if the user does not understand the procedure for electronic signatures.

[0080] As described above, the series of online application screens includes online application screen 470, which is intended to allow the user to confirm the method of electronic signature by himself / herself. In contrast, the series of at-counter application screens does not include a screen which is intended to allow the user to confirm the method of electronic signature by himself / herself. This is because even if the user does not know how to sign electronically, he / she can ask a staff member at the counter in question.

[0081] In this way, the counter application system 100 can delete the screens that are considered unnecessary when assistance from the counter staff can be obtained from a series of counter application screens. Also, instead of deleting a certain explanation screen, the counter application system 100 can add a description prompting questions to the staff to other screens. By doing so, the user can apply for public services while receiving assistance from the counter staff without performing complicated confirmation operations.

[0082] As described above, the counter application system 100 onlineizes the counter application operations for public services. The counter application system 100 includes an acquisition unit 210 that acquires information regarding a series of online application screens for public services. The counter application system 100 includes a screen generation unit 220 that generates a series of counter application screens based on the information regarding the series of online application screens. The counter application system 100 includes an output unit 230 that outputs a series of counter application screens according to the application flow. The screen generation unit 220 adds the counter application screens used at the administrative counter to the series of counter application screens.

[0083] In a certain situation, the series of counter application screens may include a screen prompting the user to hand the terminal for outputting the counter application screen to the counter staff. Also, the series of counter application screens may include a screen for the counter staff to confirm the user's input items.

[0084] Also, in other situations, when converting the series of online application screens into a series of counter application screens, the screen generation unit 220 can delete the screens unnecessary for the counter application operations. Also, instead of the deleted screens, the screen generation unit 220 can add a description prompting questions to the staff to some of the screens.

[0085] Furthermore, in other situations, when converting the series of online application screens into a series of counter application screens, the screen generation unit 220 can replace one or more of the series of online application screens with one or more screens suitable for the counter application operations.

[0086] <C. Screen customization function of the counter application system> Next, a customization function of the over-the-counter application screen provided by the over-the-counter application system 100 will be described with reference to FIGS.

[0087] 7 is a diagram showing an example of a customization function of a counter application screen. The counter application system 100 may acquire customization information 700 from another device. The counter application system 100 may customize a part or all of a series of counter application screens based on the customization information 700. In addition, the counter application system 100 may be configured to be able to transmit a template of the customization information 700 to another device.

[0088] The counter application system 100 acquires online application information 810 (see FIG. 8) from the national system 130. The "online application information" includes information such as input items of application information in a series of online application screens. In one aspect, the online application information 810 may be provided in XML format. The counter application system 100 generates customized information 700 from the online application information 810. The online application information 810 includes input item IDs (Identifiers), item names, standard labels, and the like. The customized information 700 is information in which setting items are added to the input item (Identifiers), item names, standard labels, and the like. In another aspect, the online application information 810 may be information related to a series of online application screens. Also, in another aspect, the online application information 810 may be part of information related to a series of online application screens.

[0089] As described above, the over-the-counter application system 100 further includes a customization unit 240 that acquires customization information for a series of over-the-counter application screens. In addition, the screen generation unit 220 may customize some or all of the series of over-the-counter application screens based on the customization information 700.

[0090] FIG. 8 is a diagram showing an example of customization information of a counter application screen. As described above, the counter application system 100 generates a template of the customization information 700 from the online application information 810. The customization information 700 is provided as information in any format such as CSV. A table 820 is an example of the customization information 700. Each row of the table 820 corresponds to an individual input item. The table 820 also includes one or more setting items 850. A user 830 can customize each counter application screen by editing the setting item 850 of the row corresponding to the input item to be customized. The user 830 here is, for example, an administrator of the counter application system 100 or an employee of an administrative agency. The user 830 can edit the customization information 700 using existing spreadsheet software or the like. The user 830 uploads the edited customization information 700 to the counter application system 100. The counter application system 100 can customize a part or all of a series of counter application screens based on the acquired customization information 700.

[0091] As described above, the customization unit 240 outputs a template of the customization information 700 in CSV format or the like. The customization unit 240 can also obtain the customization information 700 created based on the template from the terminal of the user 830.

[0092] FIG. 9 is a diagram showing a first example of a customized screen. Screen 900 is a customized over-the-counter application screen. Screen 900 includes a quote input button 910. Quote input button 910 is an item added to screen 900 by over-the-counter application system 100. When a user presses quote input button 910, the user can quote information that has already been entered on another screen. For example, a user can input information entered on another screen into a form by pressing an input button in quote information dialog 920.

[0093] In this way, the over-the-counter application system 100 can add a function to quote information already entered on another screen to the over-the-counter application screen based on the customization information 700. In other words, the customization information 700 can include information for adding to the over-the-counter application screen an item that enables information entered on another screen to be reused as input information for the current screen.

[0094] FIG. 10 is a diagram showing a second example of a customized screen. Screen 1000 is a customized over-the-counter application screen. Screen 1000 includes explanation 1010 and explanation 1020. Explanation 1010 and explanation 1020 are items added to screen 1000 by over-the-counter application system 100. Explanation 1010 and explanation 1020 include explanations of input items. Explanation 1020 also includes images to explain the input items. By referring to explanation 1010 and explanation 1020, a user can easily understand what to input into the form.

[0095] In this way, the counter application system 100 may add explanatory text and / or explanatory images of input items to the counter application screen based on the customization information 700. In one aspect, the counter application system 100 may add both explanatory text of a certain input item and explanatory image of a certain input item to the counter application screen. In another aspect, the counter application system 100 may add either explanatory text of a certain input item or explanatory image of a certain input item to the counter application screen. That is, the customization information 700 may include information for adding explanatory text and / or explanatory images of input items to at least a part of one or more forms included in the counter application screen. Furthermore, in another aspect, the counter application system 100 may change existing explanatory text on the counter application screen based on the customization information 700.

[0096] FIG. 11 is a diagram showing a third example of a customization screen. The screen 1100 is a customized counter application screen. The screen 1100 includes placeholders 1102, 1104, 1106, and 1108 set in each form. The placeholders 1102, 1104, 1106, and 1108 are items added to the screen 1100 by the counter application system 100. By referring to the placeholders 1102, 1104, 1106, and 1108, the user can easily understand what to enter in the form. In this way, the counter application system 100 can change the placeholder of the counter application screen based on the customization information 700. In addition, the counter application system 100 may add a placeholder to a form in which no placeholder is set based on the customization information 700. That is, the customization information 700 can include information for changing at least a part of the placeholders of one or more forms included in the counter application screen.

[0097] FIG. 12 is a diagram showing a fourth example of a customized screen. The screen 1200 is a customized over-the-counter application screen. The screen 1200 includes character strings 1202 and 1204 before and after each form. The character strings 1202 and 1204 are items added to the screen 1200 by the over-the-counter application system 100. By referring to the character strings 1202 and 1204, the user can easily understand what to enter in the form. In this way, the over-the-counter application system 100 can add a character string of one or more characters before and / or after each form of the over-the-counter application screen based on the customization information 700. That is, the customization information 700 can include information for adding a character string of one or more characters before and / or after one or more forms included in the over-the-counter application screen.

[0098] FIG. 13 is a diagram showing a fifth example of a customization screen. Screen 1300 is a customized counter application screen. Screen 1300 includes customized labels 1302 and 1304. Labels 1302 and 1304 are items added to screen 1300 by the counter application system 100. By referring to labels 1302 and 1304, the user can more easily understand what to enter in the form. In this way, the counter application system 100 can change the labels associated with each form on the counter application screen based on the customization information 700. The label associated with each form may include the name of the input item of the form and / or the explanatory text of the input item. That is, the customization information 700 may include information for changing at least some of the labels of one or more forms included in the counter application screen.

[0099] FIG. 14 is a diagram showing a sixth example of a customization screen. Screen 1400A is a counter application screen before customization. Screen 1400B is a counter application screen after customization. Comparing screen 1400A and screen 1400B, it can be seen that the input dialog associated with form 1410 has changed. The input dialog 1420A before the change is a dialog for kana input. In contrast, the input dialog 1420B after the change is a dialog for numeric input. In the example of FIG. 14, the counter application system 100 changes the input dialog in order to allow only numbers to be entered in form 1410. In other words, the counter application system 100 changes the input restriction of the form from kana to numbers by changing the dialog. In this way, the counter application system 100 can change at least some of the input restrictions of one or more forms included in the counter application screen based on the customization information 700. That is, the customization information 700 may include information for changing at least some of the input restrictions of one or more forms included in the counter application screen.

[0100] <D. Procedure for Applying for Public Services Using the Counter Application System> FIG. 15 is a diagram showing an example of the procedure for application processing for public services using the counter application system 100. In one aspect, the processor 301 may load a program for performing the processing of FIG. 15 from the storage 303 into the memory 302 and execute the program. In another aspect, a part or all of the processing may be realized as a combination of circuit elements configured to perform the processing. A resident (user) 1510 and a counter staff member 1520 in FIG. 15 use the counter terminal 120 to perform a part of the processing shown in FIG. 15.

[0101] In step S1505, a resident 1510 goes to the counter of a government facility and informs a counter staff member 1520 of the procedure for applying for a desired public service.

[0102] In step S1510, the counter clerk 1520 selects a procedure for applying for a public service from the screen displayed on the counter terminal 120. The counter terminal 120 requests an application screen for the selected public service from the counter application system 100. The processing of this step corresponds to processing using the counter application screen 500.

[0103] In step S1515, the counter application system 100 requests information regarding a series of online application screens from the national system 130 (Pittari Service 132). In one aspect, the counter application system 100 may obtain information regarding the series of online application screens before accepting a request for an application screen for a selected public service.

[0104] In step S1520, the national system 130 (Pittari Service 132) transmits information regarding a series of online application screens to the counter application system 100.

[0105] In step S1525, the over-the-counter application system 100 generates a series of over-the-counter application screens based on information regarding the series of online application screens. The over-the-counter application system 100 transmits at least a part of the series of over-the-counter application screens to the over-the-counter terminal 120. For example, the over-the-counter application system 100 may transmit an input screen for inputting applicant information and an input screen for inputting application details to the over-the-counter terminal 120. In one aspect, the over-the-counter application system 100 may transmit the entire series of over-the-counter application screens to the over-the-counter terminal 120.

[0106] In step S 1530 , the counter clerk 1520 hands over the counter terminal 120 to the resident 1510 .

[0107] In step S1535, the resident 1510 enters information into the input items in the counter terminal 120, following the guidance on a series of counter application screens. The resident 1510 also presses a button or link, etc., displayed on the counter terminal 120. Based on the button or link being pressed, the counter terminal 120 requests the next counter application screen from the counter application system 100. At this point, the counter terminal 120 may also transmit the entered information to the counter application system 100. The processing of this step corresponds to processing using the counter application screens 510-530.

[0108] In step S1540, the counter application system 100 transmits to the counter terminal 120 a screen prompting the counter clerk 1520 to hand over the counter terminal 120. In step S1545, the resident 1510 hands over the counter terminal 120 to the counter clerk 1520. The processing of steps S1540 and 1545 corresponds to processing using the counter application screen 540.

[0109] In step S1545, the counter staff 1520 checks the input items entered by the resident 1510 into the counter terminal 120. If there are no problems with the input items, the counter staff 1520 presses a button or link, etc. displayed on the counter terminal 120. Based on the button or link being pressed, the counter terminal 120 transmits the input items to the counter application system 100. The counter application system 100 acquires the input items as at least part of the application information. The processing of this step corresponds to processing using the counter application screen 550.

[0110] In step S1550, the resident 1510 or the counter clerk 1520 attaches the necessary documents to the counter terminal 120. The resident 1510 or the counter clerk 1520 also presses a button or the like displayed on the counter terminal 120. Based on the button or the like being pressed, the counter terminal 120 uploads the attached necessary documents to the counter application system 100. The processing of step S1550 may be performed by either the resident 1510 or the counter clerk 1520. The processing of this step corresponds to the processing using the counter application screen 560.

[0111] In step S1555, the at-counter application system 100 transmits a screen for the electronic signature to the at-counter terminal 120. In one aspect, the at-counter application system 100 may transmit to the at-counter terminal 120 an identity verification screen that does not use a digital signature.

[0112] In step S1560, the resident 1510 performs identity verification processing using the counter terminal 120. The counter terminal 120 transmits authentication data to the counter application system 100. The counter application system 100 proceeds with the registration processing of the application information based on the successful completion of identity verification. The processing of this step corresponds to the processing using the counter application screen 570.

[0113] In step S1565, the counter application system 100 transmits the application information to the Pittari Service 132. In step S1570, the Pittari Service 132 transmits the application information to the My Number Portal application management system 134.

[0114] In step S1575, the local government application management system 140 requests application information from the Minor Portal application management system 134. For example, the local government application management system 140 may request the status of multiple applications submitted during a certain period from the Minor Portal application management system 134.

[0115] In step S1580, the My Number Portal application management system 134 transmits the requested one or more pieces of application information to the local government application management system 140.

[0116] In step S1585, the local government application management system 140 transmits the acquired one or more pieces of application information to the local government core system 150. The application information is registered in the local government core system 150 and used to provide various public services.

[0117] As described above, processor 301 may execute the process shown in FIG. 15 by executing a program that brings over-the-counter application procedures for public services online. That is, the program may cause the computer to obtain information about a series of online application screens for public services. The program may also cause the computer to generate a series of over-the-counter application screens based on information about the series of online application screens. The program may also cause the computer to add screens used at government counters to the series of over-the-counter application screens. The program may also cause the computer to output the series of over-the-counter application screens in accordance with an application flow.

[0118] As described above, the over-the-counter application system 100 according to this embodiment can generate a series of over-the-counter application screens suitable for over-the-counter application work. Moreover, the over-the-counter application system 100 can add a over-the-counter application screen used at an administrative counter to the series of over-the-counter application screens. Moreover, when converting a series of online application screens into a series of over-the-counter application screens, the over-the-counter application system 100 can delete screens that are not necessary for over-the-counter application work. Moreover, when converting a series of online application screens into a series of over-the-counter application screens, the over-the-counter application system 100 can replace one or more screens of the series of online application screens with one or more screens suitable for over-the-counter application work. Furthermore, the over-the-counter application system 100 can customize a part or all of the series of over-the-counter application screens.

[0119] By using the over-the-counter application system 100, counter staff can use the same work flow to perform online application procedures and over-the-counter application procedures. This reduces the burden on counter staff. Furthermore, by using the over-the-counter application system 100, users who come to the counter of a public facility can easily apply for public services with the assistance of the counter staff.

[0120] The embodiments disclosed herein should be considered to be illustrative and not restrictive in all respects. The scope of the present disclosure is indicated by the claims, not by the above description, and is intended to include all modifications within the meaning and scope of the claims. In addition, the disclosure contents described in the embodiments and each modified example are intended to be implemented, as far as possible, either alone or in combination. [Explanation of symbols]

[0121] 100 counter application system, 110 user terminal, 120 counter terminal, 130 national system, 132 perfect service, 134 My Number Portal application management system, 140 local government application management system, 150 local government core system, 160 online application service, 210 acquisition unit, 220 screen generation unit, 230 output unit, 240 customization unit, 250 input unit, 260 registration unit, 301 processor, 302 memory, 303 storage, 304 external device IF, 305 communication IF, 306 input IF, 307 output IF, 320 input device, 330 output device, 400, 410, 420, 430, 440, 450, 460, 470, 480 online application screen, 490, 580 Electronic signature, 500,510,520,530,540,550,560,570 Counter application screen, 700 Customization information, 810 Online application information, 820 Table, 830 User, 850 Setting item, 900,1000,1100,1200,1300,1400A,1400B Screen, 910 Quote input button, 920 Dialog, 1010,1020 Description, 1102,1104,1106,1108 Placeholder, 1202,1204 String, 1302,1304 Label, 1410 Form, 1420A,1420B Input dialog, 1510 Resident, 1520 Counter staff.

Claims

1. A system for applying for public services online, An acquisition unit that acquires information regarding a series of online application screens for the public service; a screen generation unit that generates a series of counter application screens intended for use by a user based on information regarding the series of online application screens; an output unit that outputs the series of window application screens in accordance with an application flow, The screen generation unit displays the series of window application screens, a screen that prompts the user to hand over the terminal that outputs the application screen to a staff member at the administrative office; The counter application system further includes a screen for administrative counter staff to confirm the user's input items.

2. 2. The over-the-counter application system according to claim 1, wherein said screen generation unit deletes screens that are not necessary for over-the-counter application work when converting said series of online application screens into said series of over-the-counter application screens.

3. The counter application system of claim 1, wherein the screen generation unit, when converting the series of online application screens into the series of counter application screens, replaces one or more screens of the series of online application screens with one or more screens suitable for counter application operations.

4. A customization unit for acquiring customization information for the series of window application screens, 4. The system for application at the counter according to claim 1, wherein the screen generation unit customizes a part or all of the series of application at the counter screens based on the customization information.

5. The customization unit includes: Outputting a template of the customization information in CSV (Comma Separated Values) format; The system for application at a counter according to claim 4 , further comprising: acquiring the customization information created based on the template.

6. The counter application system according to claim 4, wherein the customization information includes information for adding an item to the counter application screen to enable information input on another screen to be reused as input information for the current screen.

7. The counter application system according to claim 4 , wherein the customization information includes information for adding explanatory text and / or explanatory images for input items to at least a portion of one or more forms included in the counter application screen.

8. The over-the-counter application system according to claim 4 , wherein the customization information includes information for changing at least a part of labels and / or placeholders of one or more forms included in the over-the-counter application screen.

9. The over-the-counter application system according to claim 4 , wherein the customization information includes information for adding one or more character strings before and / or after one or more forms included in the over-the-counter application screen.

10. The over-the-counter application system according to claim 4 , wherein the customization information includes information for changing input restrictions for at least a part of one or more forms included in the over-the-counter application screen.

11. A method for online application of public services, comprising: obtaining information regarding a series of online application screens for said public service; generating a series of counter application screens intended for use by a user based on information regarding the series of online application screens; On the series of window application screens mentioned above, a screen that prompts the user to hand over the terminal that outputs the application screen to a staff member at the administrative office; Adding a screen for the administrative staff to confirm the input items of the user; and and outputting the series of counter application screens in accordance with an application flow.

12. A program for online application of public services, obtaining information regarding a series of online application screens for said public service; generating a series of counter application screens intended for use by a user based on information regarding the series of online application screens; On the series of window application screens mentioned above, a screen that prompts the user to hand over the terminal that outputs the application screen to a staff member at the administrative office; Adding a screen for the administrative staff to confirm the input items of the user; and and outputting the series of over-the-counter application screens in accordance with an application flow.

Images