Online medical service provision support system, online medical service provision support method, and program

Abstract

To provide an on-line medical service provision support technology that can appropriately provide an on-line medical service.SOLUTION: An on-line medical service provision support system being an on-line medical service provision support system that supports provision of an on-line medical service comprises: an information acquisition unit 12 that acquires provider information PI associated with a service provider and service content information SCI associated with service content; an electronic key generation unit 13 that generates an electronic key K according to service content of the provider on the basis of the provider information PI and the service content information SCI; and a service provision support unit 16 that supports provision of a service corresponding to the electronic key K on the basis of a request from a user terminal device 3 operated by a user.SELECTED DRAWING: Figure 1

Description

Technical Field

[0001] The present invention relates to an online medical service provision support system, an online medical service provision support method, and a program.

Background Art

[0002] In recent years, medical-related applications that can manage information related to medical services online via smartphones and tablet terminals are known.

Summary of the Invention

Problems to be Solved by the Invention

[0003] In conventional medical-related applications, it is possible to make a reservation for medical treatment online, and it is also possible to settle the fee for medical treatment with a credit card or the like. However, it has been difficult to say that online medical services are being provided appropriately.

[0004] Therefore, some aspects of the present invention have been made in view of such circumstances, and an object thereof is to provide an online medical service provision support technology capable of appropriately providing online medical services.

Means for Solving the Problems

[0005] An online medical service provision support system according to an aspect of the present invention is an online medical service provision support system for supporting the provision of online medical services, and includes an acquisition unit that acquires provider information regarding a service provider and service content information regarding the content of the service, and, based on the provider information and the service content information, according to the content of the provider's service. ​​​​​​​​​An electronic key generation unit that generates an electronic key, and a provision support unit that supports the provision of a service corresponding to the electronic key based on a request from a user terminal device operated by a user. It includes a provision support unit that supports the provision of a service corresponding to the electronic key based on a request from a user terminal device operated by a user.

[0006] An online medical service provision support method according to an aspect of the present invention is an online medical service provision support method executed by a computer that supports the provision of online medical services, including steps of obtaining provider information regarding a service provider and service content information regarding the content of the service, generating an electronic key corresponding to the content of the service provided by the provider based on the provider information and the service content information, and supporting the provision of the service corresponding to the electronic key based on a request from a user terminal device operated by a user. An online medical service provision support method according to an aspect of the present invention is an online medical service provision support method executed by a computer that supports the provision of online medical services, including steps of obtaining provider information regarding a service provider and service content information regarding the content of the service, generating an electronic key corresponding to the content of the service provided by the provider based on the provider information and the service content information, and supporting the provision of the service corresponding to the electronic key based on a request from a user terminal device operated by a user. An online medical service provision support method according to an aspect of the present invention is an online medical service provision support method executed by a computer that supports the provision of online medical services, including steps of obtaining provider information regarding a service provider and service content information regarding the content of the service, generating an electronic key corresponding to the content of the service provided by the provider based on the provider information and the service content information, and supporting the provision of the service corresponding to the electronic key based on a request from a user terminal device operated by a user.

[0007] A program according to an aspect of the present invention causes a computer that supports the provision of online medical services to function as an acquisition unit that acquires provider information regarding a service provider and service content information regarding the content of the service, a generation unit that generates an electronic key corresponding to the content of the service provided by the provider based on the provider information and the service content information, and a provision support unit that supports the provision of the service corresponding to the electronic key based on a request from a user terminal device operated by a user. A program according to an aspect of the present invention causes a computer that supports the provision of online medical services to function as an acquisition unit that acquires provider information regarding a service provider and service content information regarding the content of the service, a generation unit that generates an electronic key corresponding to the content of the service provided by the provider based on the provider information and the service content information, and a provision support unit that supports the provision of the service corresponding to the electronic key based on a request from a user terminal device operated by a user. A program according to an aspect of the present invention causes a computer that supports the provision of online medical services to function as an acquisition unit that acquires provider information regarding a service provider and service content information regarding the content of the service, a generation unit that generates an electronic key corresponding to the content of the service provided by the provider based on the provider information and the service content information, and a provision support unit that supports the provision of the service corresponding to the electronic key based on a request from a user terminal device operated by a user. A program according to an aspect of the present invention causes a computer that supports the provision of online medical services to function as an acquisition unit that acquires provider information regarding a service provider and service content information regarding the content of the service, a generation unit that generates an electronic key corresponding to the content of the service provided by the provider based on the provider information and the service content information, and a provision support unit that supports the provision of the service corresponding to the electronic key based on a request from a user terminal device operated by a user. A program according to an aspect of the present invention causes a computer that supports the provision of online medical services to function as an acquisition unit that acquires provider information regarding a service provider and service content information regarding the content of the service, a generation unit that generates an electronic key corresponding to the content of the service provided by the provider based on the provider information and the service content information, and a provision support unit that supports the provision of the service corresponding to the electronic key based on a request from a user terminal device operated by a user. A program for causing the functions to be performed.

[0008] In the present invention, the "unit" does not simply mean a physical means, but also includes cases where the function of the "unit" is realized by software. Also, even if the function of one "unit" or device is realized by two or more physical means or devices, or the functions of two or more "units" or devices are realized by one physical means or device, it is acceptable. In the present invention, the "unit" does not simply mean a physical means, but also includes cases where the function of the "unit" is realized by software. Also, even if the function of one "unit" or device is realized by two or more physical means or devices, or the functions of two or more "units" or devices are realized by one physical means or device, it is acceptable. In the present invention, the "unit" does not simply mean a physical means, but also includes cases where the function of the "unit" is realized by software. Also, even if the function of one "unit" or device is realized by two or more physical means or devices, or the functions of two or more "units" or devices are realized by one physical means or device, it is acceptable. In the present invention, the "unit" does not simply mean a physical means, but also includes cases where the function of the "unit" is realized by software. Also, even if the function of one "unit" or device is realized by two or more physical means or devices, or the functions of two or more "units" or devices are realized by one physical means or device, it is acceptable.

Advantages of the Invention

[0009] According to the present invention, it is possible to appropriately provide online medical services.

Brief Description of the Drawings

[0010]

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Embodiments for Carrying Out the Invention

[0011] Hereinafter, embodiments of the present invention will be described with reference to the accompanying drawings. The following embodiments are examples for explaining the present invention, and are not intended to limit the present invention only to those embodiments. Moreover, the present invention can be variously modified without departing from its gist. Further more, in each drawing, the same reference numerals are given to the same components as much as possible, and duplicate explanations are omitted.

[0012] FIG. 1 is a diagram showing the network configuration of an online medical service provision support system 100 according to an embodiment of the present invention. The online medical service provision support system 100 can connect a provider of online medical services and a service user. The on-line medical service provider and the service recipient can be connected. The online medical service provision support system 100 is a system that supports service providers in providing online medical services to service recipients. It is a system that supports the provision of online medical services.

[0013] "Online medical service" refers to medical-related services provided online. Online medical services include, for example, "online consultations" where consultations (such as health consultations) that are not medical acts are carried out online while connected to the Internet (for example, in a state of being connected to the Internet). The provision form of online medical services includes, for example, at least one of sending and receiving emails on a communication network, chatting on the network, voice calls, and video calls. "Online medical service" includes "online consultations" which are other acts that do not fall under medical acts. It may also include online consultations (such as health consultations) which are other acts that do not fall under medical acts. The provision form of online medical services includes, for example, at least one of sending and receiving emails on a communication network, chatting on the network, voice calls, and video calls.

[0014] "Provider" includes, for example, doctors and medical institutions. "Service recipient" (user) includes, for example, a consultee, a patient, or a medical worker such as a pharmacist or a nurse. Note that "provider" may also include medical workers.

[0015] As shown in FIG. 1, the online medical service provision support system 100 illustratively includes n user terminal devices 3a to 3n operated by n users Ua to Un (n is an arbitrary integer value of 1 or more), n doctor terminal devices 5a to 5n operated by n doctors Da to Dn, and an online medical service provision support device 1 that supports the provision of online medical services. It is provided with.

[0016] In FIG. 1, user Ua and Un are illustrated as n users U, and doctors Da and Dn are illustrated as n doctors D. However, in the following description, these n users ​​​​ When explaining without distinguishing the users U, the reference signs are partially omitted and they are simply referred to as "user U". Similarly, when explaining without distinguishing these n doctors D, the reference signs are partially omitted and they are simply referred to as "doctor D".

[0017] Also, as the n user terminal devices 3, user terminals 3a and 3n are illustrated, and as the n doctor terminal devices 5, doctor terminal devices 5a and 5n are illustrated. However, in the following description when explaining without distinguishing these n user terminal devices 3, the reference signs are partially omitted and they are simply referred to as "user terminal device 3", and similarly, when explaining without distinguishing these n doctor terminal devices 5, the reference signs are partially omitted and they are simply referred to as "doctor terminal device 5".

[0018] The user terminal device 3 shown in FIG. 1 receives an operation of the user U and requests the doctor D (doctor terminal device 5) to provide an online medical service. The user terminal device 3 is connected to the first communication network N1. The first communication network N1 may be a wired communication network or a wireless communication network. Note that the user terminal device 3 is an information processing device such as a smartphone, a tablet terminal, a laptop computer, etc., but may also be a desktop computer. The online medical service providing support device 1 is a device that supports the doctor D in providing an online medical service to the user U. For example, the online medical service providing support device 1 receives a request for providing an online medical service from the user terminal device 3 via the first communication network N1, and via the second communication network N2, a specific doctor D operates It may be a wired communication network, or it may be a wireless communication network. For example, the user terminal device 3 is an information processing device such as a smartphone, a tablet terminal, a laptop computer, etc., but it may also be a desktop computer.

[0019] The online medical service providing support device 1 is a device that supports the doctor D in providing an online medical service to the user U. For example, the online medical service providing support device 1 receives a request for providing an online medical service from the user terminal device 3 via the first communication network N1, and via the second communication network N2, a specific doctor D operates the online medical service providing request received from the user terminal device 3 via the first communication network N1, and It is transferred to the doctor terminal device 5. The second communication network N2 may be a wired communication network or may be a wireless communication network. Note that there is no limit on the number of online medical service providing support devices 1.

[0020] The doctor terminal device 5 is a device for doctor D to provide an online medical service to user U in response to a request for providing an online medical service transmitted via the second communication network N2 from the user terminal device 1 (online medical service providing support device 1). Note that the doctor terminal device 5 is an information processing device such as a desktop computer, for example, but it may be an information processing device such as a smartphone, a tablet terminal, a laptop computer, etc.

[0021] FIG. 2 is a diagram showing an example of an electronic key according to an embodiment of the present invention. The online medical service providing support system 100 shown in FIG. 1 can connect a doctor D who is a provider of an online medical service and a user U who is a service recipient via the "electronic key" K shown in FIG. 2.

[0022] The "electronic key" is an electronic key according to the content of the online medical service that doctor D (provider) can provide. The "electronic key" includes, for example, an electronic ticket or the like that user U acquires in order to receive an online medical service such as consultation from doctor D on a medical-related application downloaded on user terminal device 3. User U can obtain the electronic key by registering the key code distributed by a company, a store, or a medical institution in the medical-related application.

[0023] ​​​​​​​​​​​As shown in FIG. 2, the electronic key K corresponds to, for example, the consultation content (service name), video call (presence or absence of consultation according to the service form), consultation time (10 minutes), number of consultations (up to 2 times) , and the service content such as the expiration date (provision period) of the consultation (October 1, 2020 to March 31, 2021). The online medical service provision support system 100 is capable of issuing a plurality of different types of electronic keys, and can issue the same type or same content electronic key multiple times.

[0024] FIG. 3 is a conceptual diagram showing an example of the utilization of an electronic key according to an embodiment of the present invention. As shown in FIG. 3, the electronic key is issued for providing to employees employed by a specific company. For example, the electronic key is used by an employee (user) for himself or herself, or for his or her family (another user having a certain relationship with the user) to consult a doctor (provider) via chat. The electronic key may be issued for a video interview between the employee and the doctor as a follow-up after the employee's stress check, or for a video interview between the employee and the doctor as mental care during the employee's new employee training period.

[0025] FIG. 4 is a diagram showing an example of a functional block of the online medical service provision support device 1 according to an embodiment of the present invention. The online medical service provision support device 1 includes, illustratively, an information processing unit 11 that executes information processing for supporting the provision of online medical services, and a recording unit 20 that records information for executing the information processing.

[0026] Functionally, the information processing unit 11 includes an information acquisition unit 12 (acquisition unit), an electronic key generation unit 13, and ​​​​​A provider search unit 14 (search unit), an output information generation unit 15, and a service provision support unit 16 (provision support unit) are provided. Each of the above units of the information processing unit 11 can be realized, for example, by using a storage area such as a memory or a hard disk, or by a processor executing a program stored in the storage area. The recording unit 20 records, for example, provider information PI regarding one or more providers capable of providing an online medical service, service content information SCI regarding the content of the online medical service, electronic key information EKI regarding an electronic key K, and output information OI regarding the output information. For example, the recording unit 20 records, for each one or more electronic keys, the provider information PI regarding one or more providers capable of providing the online medical service corresponding to the electronic key, and the service content information SCI in association with each other. The provider information PI includes information regarding at least one of, for example, the address (location) of the provider, the company where the provider works (affiliation), the gender of the provider, the evaluation of the provider, and the specialized field of the provider.

[0027] The evaluation of the provider is, for example, the evaluation input by a plurality of users to the provider who provides the online medical service on a medical-related application. Further, the evaluation of the provider may include the evaluation input by the provider to other providers on the medical-related application. The evaluation of the provider is expressed, for example, by the number of marks of a specific shape such as a circle. For example, five circle marks represent the highest evaluation. Note that the circle marks do not have to be an integer number, and three circle marks

[0028]

[0029]

[0029]

[0030]

[0030] It may be expressed by three round marks and a half (0.5) round mark, such as 0.5. That is, the provider's evaluation does not have to be a five - level evaluation, and a ten - level evaluation or other evaluation methods may be adopted. That is, the provider's evaluation does not have to be a five - level evaluation, and a ten - level evaluation or other evaluation methods may be adopted.

[0031] The provider's field of expertise is, for example, when the provider is a doctor, the medical department that the doctor specializes in. There is. The medical departments include, for example, internal medicine, psychosomatic medicine, neurology, respiratory medicine, digestive medicine, cardiovascular medicine, allergy, pediatrics, surgery, and orthopedics, etc.

[0032] The service content information SCI includes information related to at least one of the provision form of the online medical service, the provision period of the service, and the number of times of providing the service. Also, the information related to the provision form of the online medical service includes, for example, information related to whether the service is provided using at least one of sending and receiving emails on the communication network, chatting on the network, voice calls, and video calls. The service content information SCI includes information related to at least one of the provision form of the online medical service, the provision period of the service, and the number of times of providing the service. Also, the information related to the provision form of the online medical service includes, for example, information related to whether the service is provided using at least one of sending and receiving emails on the communication network, chatting on the network, voice calls, and video calls. The information related to the provision form of the online medical service includes, for example, information related to whether the service is provided using at least one of sending and receiving emails on the communication network, chatting on the network, voice calls, and video calls. The information related to the provision form of the online medical service includes, for example, information related to whether the service is provided using at least one of sending and receiving emails on the communication network, chatting on the network, voice calls, and video calls. The information related to the provision form of the online medical service includes, for example, information related to whether the service is provided using at least one of sending and receiving emails on the communication network, chatting on the network, voice calls, and video calls.

[0033] The information acquisition unit 12 acquires provider information PI related to providers including doctor D of the online medical service and service content information SCI related to the content of the online medical service. The information acquisition unit 12 acquires provider information PI related to providers including doctor D of the online medical service and service content information SCI related to the content of the online medical service.

[0034] Based on the provider information PI and the service content information SCI acquired by the information acquisition unit 12, the electronic key generation unit 13 generates an electronic key K shown in FIG. 2 according to the content of the provider's online medical service. Based on the provider information PI and the service content information SCI acquired by the information acquisition unit 12, the electronic key generation unit 13 generates an electronic key K shown in FIG. 2 according to the content of the provider's online medical service. The electronic key generation unit 13 generates an electronic key K shown in FIG. 2 according to the content of the provider's online medical service.

[0035] The electronic key generation unit 13 generates an electronic key K shown in FIG. 2 according to the content of the provider's online medical service. ​The price of the electronic key K may be determined based on, for example, the provider information PI. Based on the evaluation of the provider included in the information PI, the price of the electronic key that enables receiving the provision of online medical services from a highly evaluated provider may be set higher than the price of the electronic key that enables receiving the provision of online medical services from a lowly evaluated provider.

[0036] In addition, based on the service provision period included in the service content information SCI, the electronic key generation unit 13 may set the price of the electronic key with a long service provision period of the online medical service higher than the price of the electronic key with a short service provision period.

[0037] Furthermore, based on the service provision form included in the service content information SCI, the electronic key generation unit 13 may set the price of the electronic key for which the online medical service is provided via at least one of voice call and video call higher than the price of the electronic key for which the online medical service is provided only via the sending and receiving of emails on the communication network.

[0038] The provider search unit 14 searches for one or more providers (for example, providers near the address of the user U) that meet a predetermined search condition from one or more providers based on a search request including a predetermined search condition (for example, the address information of the user U) from the user terminal device 3 shown in FIG. 1. The predetermined search condition is a condition for searching for a specific provider, and includes information related to at least one of, in addition to the location information, for example, the form of consultation, the subject (the user U himself / herself or others, or an adult or a child, etc.), the treatment period, the onset time of symptoms, the consultation content, the gender, the evaluation of the provider, and the specialty area of the provider.

[0039] ​​​​​​​​​​​​​ The provider search unit 14 calculates a degree of fitness for each one or more providers that meet a predetermined search condition. The provider search unit 14 preferentially extracts one or more providers with a higher degree of fitness. For example, the provider search unit 14 calculates a higher degree of fitness for a provider closer to the address of the user U, or a provider belonging to a medical institution closer to the address of the user U.

[0040] In addition, when the user U inputs the department of medicine that the user U desires as a search condition, the provider search unit 14 calculates a higher degree of fitness for a provider specializing in the department of medicine. Further, when a plurality of search conditions (for example, evaluation of a provider and specialized field of a provider) are input to the provider search unit 14, the provider search unit 14 calculates the degree of fitness of the provider based on each search condition. When using a plurality of search conditions, the provider search unit 14 may calculate the degree of fitness of the provider after assigning weights to each condition as necessary. The plurality of search conditions is not limited to two, and may be three or more.

[0041] The output information generation unit 15 generates output information for output on the user terminal device 3. The output information generation unit 15 may generate output information for outputting the provider in an output form corresponding to the degree of fitness calculated by the provider search unit 14. The output information generation unit 15 may generate output information for associating the service content information SCI corresponding to the electronic key K with the electronic key K and outputting it on the user terminal device 3.

[0042] The service provision support unit 16 supports the provision of the online medical service corresponding to the electronic key K based on a request from the user terminal device 3 operated by the user.

[0043] <Online medical service provision support process> (First example) Referring to FIGS. 5 to 10, a first example of the support process for providing an online medical service according to an embodiment of the present invention will be described. The first example of the support process for providing an online medical service according to an embodiment of the present invention will be described.

[0044] FIG. 5 is a flowchart showing an example of the support process for providing an online medical service according to an embodiment of the present invention. As a premise, for example, from a predetermined site on the network or a recording medium, a medical-related application including the support process for providing an online medical service according to the embodiment of the present invention is downloaded and saved in a manner executable on the online medical service support device 1 shown in FIG. 1. Then, when the execution of the medical-related application is instructed, the program operation based on the application starts. FIG. 5 is a flowchart showing an example of the support process for providing an online medical service according to an embodiment of the present invention. As a premise, for example, from a predetermined site on the network or a recording medium, a medical-related application including the support process for providing an online medical service according to the embodiment of the present invention is downloaded and saved in a manner executable on the online medical service support device 1 shown in FIG. 1. Then, when the execution of the medical-related application is instructed, the program operation based on the application starts. From a predetermined site on the network or a recording medium, a medical-related application including the support process for providing an online medical service according to the embodiment of the present invention is downloaded and saved in a manner executable on the online medical service support device 1 shown in FIG. 1. Then, when the execution of the medical-related application is instructed, the program operation based on the application starts. From a predetermined site on the network or a recording medium, a medical-related application including the support process for providing an online medical service according to the embodiment of the present invention is downloaded and saved in a manner executable on the online medical service support device 1 shown in FIG. 1. Then, when the execution of the medical-related application is instructed, the program operation based on the application starts. And when the execution of the medical-related application is instructed, the program operation based on the application starts. And when the execution of the medical-related application is instructed, the program operation based on the application starts.

[0045] Note that also in the user terminal device 3 and the doctor terminal device 5, the medical-related application is executed in advance so as to operate appropriately as elements of the online medical service support system 100. Here, first, an example of new user registration in the medical-related application will be described. Note that also in the user terminal device 3 and the doctor terminal device 5, the medical-related application is executed in advance so as to operate appropriately as elements of the online medical service support system 100. Here, first, an example of new user registration in the medical-related application will be described. Here, first, an example of new user registration in the medical-related application will be described.

[0046] FIG. 6 is a diagram showing an example of new user registration in a medical-related application according to an embodiment of the present invention. By the operation of the user U shown in FIG. 1, the medical-related application is downloaded on the user terminal device 3. When the user U presses the "Consultant" (user) button B1 on the home screen G1 of the medical-related application displayed on the user terminal device 3 (step S11), the membership registration screen G3 is displayed. FIG. 6 is a diagram showing an example of new user registration in a medical-related application according to an embodiment of the present invention. By the operation of the user U shown in FIG. 1, the medical-related application is downloaded on the user terminal device 3. When the user U presses the "Consultant" (user) button B1 on the home screen G1 of the medical-related application displayed on the user terminal device 3 (step S11), the membership registration screen G3 is displayed. By the operation of the user U shown in FIG. 1, the medical-related application is downloaded on the user terminal device 3. When the user U presses the "Consultant" (user) button B1 on the home screen G1 of the medical-related application displayed on the user terminal device 3 (step S11), the membership registration screen G3 is displayed. When the user U presses the "Consultant" (user) button B1 on the home screen G1 of the medical-related application displayed on the user terminal device 3 (step S11), the membership registration screen G3 is displayed. When the user U presses the "Consultant" (user) button B1 on the home screen G1 of the medical-related application displayed on the user terminal device 3 (step S11), the membership registration screen G3 is displayed.

[0047] When the user U presses the "Membership Registration" button B3 on the membership registration screen G3 (step S13), the email address input screen G5 is displayed. When the user U inputs an email address on the email address input screen... When the user U presses the "Membership Registration" button B3 on the membership registration screen G3 (step S13), the email address input screen G5 is displayed. When the user U inputs an email address on the email address input screen... On the surface G5, after entering the email address, press the "Send" button B5 (step S15), and the password input screen G7 is displayed. When the user U enters the password on the password input screen G7 and then presses the "Send" button B7 (step S17), a confirmation screen G9 for checking the input information is displayed. When the user U presses the "Confirm" button B9 on the confirmation screen G9 (step S19) and finishes checking the input information, the user registration is completed.

[0048] Return to FIG. 5. The online medical service providing support system 100 shown in FIG. 1 includes provider information PI regarding providers including doctors D of online medical services and service content information SCI regarding the content of online medical services, and acquires them (step S1). The online medical service providing support system 100 generates an electronic key K corresponding to the content of the provider's online medical service based on the acquired provider information PI and service content information SCI (step S3). The online medical service providing support system 100 supports the provision of the online medical service corresponding to the electronic key K based on a request from the user terminal device 3 (step S5).

[0049] An example of the information acquisition process in step S1 shown in FIG. 5 and the electronic key K generation process in step S3 will be specifically described with reference to FIGS. 7 and 8. FIG. 7 is a diagram showing an example of an input screen G2 for inputting information necessary for electronic key issuance (generation) according to an embodiment of the present invention. FIG. 8 is a diagram showing an example of an input result screen G4 showing the result input on the input screen G2 shown in FIG. 7.

[0050] ​​​​​​​​​​As shown in FIG. 7, the administrator of the online medical service providing support device 1 shown in FIG. 1 inputs various types of information for issuing an electronic key K in a display device (such as the input / output interface shown in FIG. 12) provided in the device 1.

[0051] Among the various types of information to be input, for example, information regarding "number of keys that can be issued", "number of available times per key", "provided services", "start date of use", "end date of use", "start date of disclosure", "disclosure end date", and "outline", etc. is included in the service content information SCI regarding the content of the online medical service.

[0052] Also, among the various types of information to be input, for example, "consultation destination - medical institution", "consultation destination - doctor's gender ", and "consultation destination - doctor's department", etc. are included in the provider information PI regarding providers including the doctor D of the online medical service.

[0053] As shown in FIG. 7, when the administrator of the online medical service providing support device 1 inputs various types of information on the input screen G2 and presses the "confirm" button B2, the input result screen G4 shown in FIG. 8 is displayed. When the administrator finishes confirming the input information on the input result screen G4 shown in FIG. 8 and presses the " issue" button B4, an electronic key is issued.

[0054] Next, an example of the online medical service providing support process in step S5 shown in FIG. 5 will be specifically described with reference to FIGS. 9 and 10. FIG. 9 is a diagram showing an example of the registration process of the electronic key K according to an embodiment of the present invention to a medical-related application and the consultation item selection process.

[0055] As shown in FIG. 9, if no electronic key held by the user U is registered in the medical-related application​​​​​​​ When not, if user U presses the "Consultation" button B11 on the consultation selection screen G11 of the medical-related application displayed on user terminal device 3 (step S21), a key registration screen G13 for registering an electronic key is displayed. On the other hand, if one or more electronic keys owned by user U are registered in the medical-related application, when user U presses the "Consultation" button B11 on the consultation selection screen G11 of the medical-related application displayed on user terminal device 3 (step S21), a list screen for displaying the registered electronic keys may be displayed. When not, if user U presses the "Consultation" button B11 on the consultation selection screen G11 of the medical-related application displayed on user terminal device 3 (step S21), a key registration screen G13 for registering an electronic key is displayed. On the other hand, if one or more electronic keys owned by user U are registered in the medical-related application, when user U presses the "Consultation" button B11 on the consultation selection screen G11 of the medical-related application displayed on user terminal device 3 (step S21), a list screen for displaying the registered electronic keys may be displayed. When not, if user U presses the "Consultation" button B11 on the consultation selection screen G11 of the medical-related application displayed on user terminal device 3 (step S21), a key registration screen G13 for registering an electronic key is displayed. On the other hand, if one or more electronic keys owned by user U are registered in the medical-related application, when user U presses the "Consultation" button B11 on the consultation selection screen G11 of the medical-related application displayed on user terminal device 3 (step S21), a list screen for displaying the registered electronic keys may be displayed. When not, if user U presses the "Consultation" button B11 on the consultation selection screen G11 of the medical-related application displayed on user terminal device 3 (step S21), a key registration screen G13 for registering an electronic key is displayed. On the other hand, if one or more electronic keys owned by user U are registered in the medical-related application, when user U presses the "Consultation" button B11 on the consultation selection screen G11 of the medical-related application displayed on user terminal device 3 (step S21), a list screen for displaying the registered electronic keys may be displayed. When not, if user U presses the "Consultation" button B11 on the consultation selection screen G11 of the medical-related application displayed on user terminal device 3 (step S21), a key registration screen G13 for registering an electronic key is displayed. On the other hand, if one or more electronic keys owned by user U are registered in the medical-related application, when user U presses the "Consultation" button B11 on the consultation selection screen G11 of the medical-related application displayed on user terminal device 3 (step S21), a list screen for displaying the registered electronic keys may be displayed. When not, if user U presses the "Consultation" button B11 on the consultation selection screen G11 of the medical-related application displayed on user terminal device 3 (step S21), a key registration screen G13 for registering an electronic key is displayed. On the other hand, if one or more electronic keys owned by user U are registered in the medical-related application, when user U presses the "Consultation" button B11 on the consultation selection screen G11 of the medical-related application displayed on user terminal device 3 (step S21), a list screen for displaying the registered electronic keys may be displayed. When not, if user U presses the "Consultation" button B11 on the consultation selection screen G11 of the medical-related application displayed on user terminal device 3 (step S21), a key registration screen G13 for registering an electronic key is displayed. On the other hand, if one or more electronic keys owned by user U are registered in the medical-related application, when user U presses the "Consultation" button B11 on the consultation selection screen G11 of the medical-related application displayed on user terminal device 3 (step S21), a list screen for displaying the registered electronic keys may be displayed.

[0056] When user U presses the "QR code scan" button B13 on the code selection screen G23 (step S23), a QR code scan screen G14 is displayed. User U causes, for example, the camera of user terminal device 3 (such as the input / output interface 44 shown in FIG. 12) to read a QR code (registered trademark) for issuing an electronic key obtained separately from a medical institution, store, etc. (step S25). When user U presses the "QR code scan" button B13 on the code selection screen G23 (step S23), a QR code scan screen G14 is displayed. User U causes, for example, the camera of user terminal device 3 (such as the input / output interface 44 shown in FIG. 12) to read a QR code (registered trademark) for issuing an electronic key obtained separately from a medical institution, store, etc. (step S25). When user U presses the "QR code scan" button B13 on the code selection screen G23 (step S23), a QR code scan screen G14 is displayed. User U causes, for example, the camera of user terminal device 3 (such as the input / output interface 44 shown in FIG. 12) to read a QR code (registered trademark) for issuing an electronic key obtained separately from a medical institution, store, etc. (step S25). When user U presses the "QR code scan" button B13 on the code selection screen G23 (step S23), a QR code scan screen G14 is displayed. User U causes, for example, the camera of user terminal device 3 (such as the input / output interface 44 shown in FIG. 12) to read a QR code (registered trademark) for issuing an electronic key obtained separately from a medical institution, store, etc. (step S25). When user U presses the "QR code scan" button B13 on the code selection screen G23 (step S23), a QR code scan screen G14 is displayed. User U causes, for example, the camera of user terminal device 3 (such as the input / output interface 44 shown in FIG. 12) to read a QR code (registered trademark) for issuing an electronic key obtained separately from a medical institution, store, etc. (step S25).

[0057] On the other hand, when user U presses the "Alphanumeric input" button B12 on the key registration screen G13 (step S23), a code input screen G15 is displayed. User U inputs a text code for issuing an electronic key obtained separately from a medical institution, store, etc. on the code input screen G15 and presses the "Send" button B15 (step S25). On the other hand, when user U presses the "Alphanumeric input" button B12 on the key registration screen G13 (step S23), a code input screen G15 is displayed. User U inputs a text code for issuing an electronic key obtained separately from a medical institution, store, etc. on the code input screen G15 and presses the "Send" button B15 (step S25). On the other hand, when user U presses the "Alphanumeric input" button B12 on the key registration screen G13 (step S23), a code input screen G15 is displayed. User U inputs a text code for issuing an electronic key obtained separately from a medical institution, store, etc. on the code input screen G15 and presses the "Send" button B15 (step S25). On the other hand, when user U presses the "Alphanumeric input" button B12 on the key registration screen G13 (step S23), a code input screen G15 is displayed. User U inputs a text code for issuing an electronic key obtained separately from a medical institution, store, etc. on the code input screen G15 and presses the "Send" button B15 (step S25).

[0058] Next, the online medical service provision support device 1 outputs output information for associating service content information SCI corresponding to the electronic key with the electronic key and outputting it on user terminal device 3. Next, the online medical service provision support device 1 outputs output information for associating service content information SCI corresponding to the electronic key with the electronic key and outputting it on user terminal device 3. For example, the user terminal device 3 generates a user ID for the user U on the electronic key display screen G17. The contents of the online medical service provided by the electronic key K1 owned by , the number of services, the service period, and a service summary T, etc. are displayed. Therefore, the user U can easily understand the service contents of the electronic key K1 that he / she owns.

[0059] In addition, the user terminal device 3 displays multiple electronic keys owned by the user U on the electronic key display screen G17. The number of electronic keys K1, K2, K3, etc. can be switched and displayed by the user U's swipe operation, etc. According to this configuration, when a user U has multiple electronic keys, The contents of each section can be easily understood.

[0060] When the user U wishes to receive services using the electronic key K1, the electronic key display screen G17 While displaying the electronic key K1, press the "Consult with this key" button B17 ( Step S27) and the consultation topic selection screen G19 is displayed.

[0061] In step S29, the user U selects “Consultation method” on the consultation item selection screen G19. "Target of consultation" (for example, user U or a relative who has a certain relationship with user U) ), "Subject information", and "Type of consultation" (e.g. "Medical department" "Symptoms" and "Body part" can be selected in a pull-down menu. When the user U presses the "Next" button B19, the user U continues to select a consultation topic. For this purpose, a consultation item selection screen G21 shown in FIG. 10 is displayed.

[0062] FIG. 10 shows a process for consulting with a doctor in a medical-related application according to an embodiment of the present invention. This is a diagram showing an example of a flow.

[0063] As step S31, user U can input "Consultation Title", "Since When" (e.g., the onset time of symptoms), "Details of Consultation Content" (e.g., text information), "Treatment Period", and "Drug Name" (e.g., the name of the drug currently being taken) on the consultation item selection screen G19. When user U presses the "Next" button B21, the confirmation screen G23 for the input consultation content is displayed.

[0064] As step S33, after user U confirms the consultation content on the consultation content confirmation screen G23 and presses the "Consult with this content" button B23, information regarding the input consultation content is sent from the user terminal device 3 to the online medical service provision support 1 shown in FIG. 1 (request from the user terminal device 3). The online medical service provision support 1 searches for a provider to provide an online medical service to user U based on the information regarding the input consultation content (referring to the calculated fitness etc. as necessary). Also, when user U makes multiple consultation requests, the online medical service provision support 1 manages each consultation request and can provide information regarding each consultation request to the user terminal device 3.

[0065] As step S35, for example, when user U presses the "Health List" button B25 on the user terminal device 3, the consultation request list screen G25 that displays the content of multiple consultation requests requested by user U in a list can be displayed. Also, in the online medical service provision support 1, for the consultation request (title "Low fever has continued for more than 10 days") input by user U, the provider ​​​​​​​​​​​​​​When it is determined, on the user terminal device 3, a chat screen G27 for consultation is displayed.

[0066] As step S37, user U can chat with provider "Doctor Hanako Sato" about the condition of user U's son "Takkun" via the chat screen G27. User U and the provider can transmit and receive at least one of text information, image information, and video information on the chat screen G27.

[0067] In the first example of the online medical service provision support process according to an embodiment of the present invention, the online medical service provision support system 100 acquires provider information PI regarding the provider of the service and service content information SCI regarding the content of the service, generates an electronic key K corresponding to the content of the provider's service based on the provider information PI and the service content information SCI, and supports the provision of the service corresponding to the electronic key K based on a request from the user terminal device 3 operated by user U. Therefore, user U can enjoy the online medical service from the provider that user U desires based on the acquired electronic key K. Thus, it is possible to appropriately provide the online medical service to user U.

[0068] (Second Example) Referring to FIG. 11, a second example of the online medical service provision support process according to an embodiment of the present invention will be described. In the second example of the online medical service provision support process, first, the online medical service provision support device 1 presents a plurality of providers suitable for user U (prioritizing providers with a high degree of suitability) to user U, and then user U selects the desired provider. Hereinafter, ​​​​​​​​The differences from the first example will be particularly described.

[0069] FIG. 11 illustrates a process for selecting a specific doctor in a medical-related application according to an embodiment of the present invention. As shown in FIG. 11, the registration of the electronic key K to the medical-related application is completed. After that, the user terminal device 3 can display the consultation start screen G31.

[0070] In step S41, when the user U presses the “Select a doctor and consult” button B31, The online medical service provision support device 1 performs step S29 in FIG. 9 and step S30 in FIG. A degree of suitability is calculated for each provider or providers that meet the predetermined search criteria entered in step S31. Then, output information is generated for outputting the provider in an output form according to the degree of suitability. For example, The user terminal device 3 receives the output information generated by the online medical service provision support device 1. The doctor selection screen G33 is then output.

[0071] The doctor selection screen G33 displays a list of doctors with higher suitability from top to bottom. For example, Doctor A has a higher fitness, followed by Doctor B, Doctor C, Doctor D, and Doctor E. The output form according to the degree of suitability is not limited to the above. For example, the user terminal device 3 may output a more suitable In order to make it easier for user U to select doctors with high suitability, the items of doctors with higher suitability are highlighted. According to this configuration, the user U can select the most suitable provider that meets his / her needs. It is possible to select:

[0072] On the other hand, if the user U presses the “Consult with any doctor” button B32, the same as in the first example Then, the online medical service provision support device 1 searches for a provider that matches the user U. Make a decision.

[0073] As step S43, when user U selects, for example, doctor A on the doctor selection screen G33 on user terminal device 3, the consultation start screen G35 is displayed.

[0074] As step S45, when user U presses the "Consult this doctor" button B35 on the consultation start screen G35, the consultation with doctor A can be started. For example, since doctor A has "Call OK", user U can consult with doctor A via chat, email, phone call, video call, etc.

[0075] In the second example of the online medical service provision support process according to an embodiment of the present invention, in the online medical service provision support system 100, after the online medical service provision support device 1 presents a plurality of providers suitable for user U to user U in an output form according to the degree of suitability, user U selects the provider desired by user U. Therefore, it is possible to select the optimal provider desired by user U from among a plurality of providers capable of providing online medical services. Thus, it is possible to more appropriately provide online medical services to user U.

[0076] (Third example) Referring to FIG. 12, a third example of the online medical service provision support process according to an embodiment of the present invention will be described. In the third example of the online medical service provision support process, the online medical service provision support system 100 can further manage an online medical electronic key (for example, an electronic medical certificate) for online diagnosis on a medical-related application. The online medical service provision support system 100 manages the pre-registered online medical electronic keys is used to execute the reservation process for online medical consultations by a doctor (provider) (affiliated with a medical institution) corresponding to the electronic key. In the following, the differences from the first example and the second example will be specifically described herein.

[0077] FIG. 12 is a diagram showing an example of the reservation process for online medical consultations using an online medical consultation electronic key according to an embodiment of the present invention. As shown in FIG. 12, when no online medical consultation electronic key held by the user U is registered in the medical-related application (a case similar to step S 21 shown in FIG. 9), when the user U operates the user terminal device 3 and presses the "Medical Visit" button B42 on the consultation selection screen G41 of the medical-related application displayed on the user terminal device 3 (step S51), a key registration screen G43 is displayed. Here, when the "Consultation" button B 41 is pressed, the subsequent screens are displayed for reserving an online health consultation . Also, when the "Medical Visit" button B42 is pressed, the subsequent screens are displayed for reserving an online medical consultation .

[0078] When the user U presses the "Select Medical Facility [Medical Consultation]" button B43 on the key registration screen G43 (step S53), a medical facility selection screen G45 for the user U to select one or more medical facilities is displayed. On the other hand, when the "QR Code Scan" button or the "Alphanumeric Input" button on the key registration screen G43 is pressed, various screens such as the QR code scan screen G14 or the code input screen G15 shown in FIG. 9 are displayed. On the other hand, when one or more online medical consultation electronic keys held by the user U are registered in the medical-related application , the user U can operate the consultation selection screen G41 of the medical-related application displayed on the user terminal device 3 ​​​​​​​​Press the "Consultation" button B41 or the "Medical Examination" button B42 (step S51). A list screen for displaying a list of registered electronic keys may be displayed.

[0079] On the medical facility selection screen G45, the user U can, if necessary, press the "Search by Prefecture" button B45 or the "Search by Department" button B46 to sort medical facilities in a specific "prefecture", or sort medical facilities where doctors handling a specific "department" are registered. On the medical facility selection screen G45 where a plurality of medical facilities such as "1. A Clinic" are presented, for example, if the user U selects "4. Door. Clinic" (step S55), an electronic key display screen G47 for displaying the online medical treatment electronic key K corresponding to "4. Door. Clinic" held by the user U is displayed.

[0080] In addition, the user terminal device 3 can switch and display a plurality of online medical treatment electronic keys owned by the user U by a swipe operation or the like of the user U, similar to the electronic key display screen G17 shown in FIG. 9. According to this configuration, when the user U owns a plurality of online medical treatment electronic keys, the contents of each of the plurality of online medical treatment electronic keys can be easily grasped.

[0081] When the user U wants to receive the service of the online medical treatment electronic key K, on the electronic key display screen G47, while displaying the online medical treatment electronic key K, press the "Consult with this key" button B47 (step S57), and a patient registration screen G59 for registering a patient is displayed. When the user U registers a patient or the like on the patient registration screen G59, the reservation for online medical treatment is completed. ​​​​​

[0082] FIG. 13 is a diagram showing an example of a hardware configuration of a computer according to an embodiment of the present invention. Referring to FIG. 13, the online medical service provision support system 100 shown in FIG. An online medical service provision support device 1, a user terminal device 3, and a doctor terminal device 5 in An example of a computer hardware configuration that can be used to configure the do.

[0083] As shown in FIG. 13, the computer 40 mainly includes a processor as a hardware resource. A main recording device 41, a main recording device 42, an auxiliary recording device 43, an input / output interface 44, and a communication The 10-bit data bus and 10-bit control signal bus are connected to the 10-bit data bus. The devices are connected to each other via a bus line 46 including a system bus. Between the hardware resources and the computer, an interface circuit (not shown) is provided as appropriate. There are cases like this.

[0084] The processor 41 controls the entire computer. For example, the processor 41 is This corresponds to the information processing unit 11 of the online medical service provision support apparatus 1 shown in FIG.

[0085] The main storage device 42 provides a working area for the processor 41 and stores static random access memory (SRAM). c Random Access Memory) and DRAM (Dynamic Random Access Memory) and volatile memory such as DDR3 (Universal Distributed Access Memory).

[0086] The auxiliary storage device 43 is a hard disk drive (HDD) that stores software programs and data. The programs and data are stored in non-volatile memory such as SSDs and flash memory. At any time, it is loaded from the auxiliary recording device 43 to the main recording device 42 via the bus line 46. The auxiliary recording device 43 corresponds to, for example, the recording unit 20 of the online medical service providing support device 1 shown in FIG. 4.

[0087] The input / output interface 44 performs one or both of presenting information and receiving input of information, and is a camera, keyboard, mouse, display, touch panel display, microphone, speaker, etc.

[0088] The communication interface 45 is for each of the online medical service providing support device 1, user terminal device 3, and doctor terminal device 5 in the online medical service providing support system 100 to send and receive various data via the first and second communication networks N1 and N2 shown in FIG. 1. The communication interface 45 and the first and second communication networks N1, N2 can be connected by wire or wirelessly. The communication interface 45 may also acquire information related to the network, for example, information related to a Wi-Fi access point, information related to a communication carrier's base station, etc.

[0089] By the cooperation of the hardware resources and software exemplified above, it is obvious to those skilled in the art that the computer 40 can function as a desired means, execute desired steps, and realize desired functions.

[0090] Note that each of the above embodiments is for facilitating the understanding of the present invention and is not to be construed as limiting the present invention. The present invention can be changed / improved without departing from its gist. ​​​​​​​​​In addition, the present invention also includes equivalents thereof. Further, the present invention can form various disclosures by appropriately combining a plurality of components disclosed in each of the above embodiments. For example, some components may be deleted from all the components shown in the embodiments. Furthermore, components may be appropriately combined from different embodiments. Referring to FIGS. 14 to 19, another example of the online medical service provision support process according to an embodiment of the present invention will be described. FIG. 14 is a diagram showing an example of the functional blocks of an online medical service provision support apparatus 1A according to another embodiment of the present invention. The online medical service provision support apparatus 1A is different from the online medical service provision support apparatus 1 shown in FIG. 4 in that it further includes, for example, a questionnaire management unit 17. Hereinafter, the online medical service provision support apparatus 1A will be particularly described with respect to the points different from the online medical service provision support apparatus 1. The questionnaire management unit 17 requests a user terminal device 3 operated by a user who receives the provision of an offline medical service corresponding to an electronic key to answer a questionnaire regarding the provision of the offline medical service, and receives the result of the questionnaire from the user terminal device 3. "Offline medical service" refers to a medical-related service executed in an offline state, that is, a state without connection to the Internet (for example, a state not connected to a computer or a node). The offline medical service includes, for example, "offline medical treatment" in which medical treatment or examination, which is a so-called medical act, is executed offline (such as in a medical institution).

[0091] In addition, the present invention includes its equivalents. Also, the present invention can form various disclosures by appropriately combining a plurality of components disclosed in each of the above embodiments. For example, some of the components shown in the embodiments may be deleted. Further, components from different embodiments may be appropriately combined. Referring to FIGS. 14 to 19, another example of the online medical service provision support process according to an embodiment of the present invention will be described. FIG. 14 is a diagram showing an example of the functional blocks of an online medical service provision support apparatus 1A according to another embodiment of the present invention. The online medical service provision support apparatus 1A is different from the online medical service provision support apparatus 1 shown in FIG. 4 in that it further includes, for example, a questionnaire management unit 17. Hereinafter, the online medical service provision support apparatus 1A will be particularly described with respect to the points different from the online medical service provision support apparatus 1. The online medical service provision support apparatus 1A is different from the online medical service provision support apparatus 1 shown in FIG. 4 in that it further includes, for example, a questionnaire management unit 17. Hereinafter, the online medical service provision support apparatus 1A will be particularly described with respect to the points different from the online medical service provision support apparatus 1. The questionnaire management unit 17 requests a user terminal device 3 operated by a user who receives the provision of an offline medical service corresponding to an electronic key to answer a questionnaire regarding the provision of the offline medical service, and receives the result of the questionnaire from the user terminal device 3. "Offline medical service" refers to a medical-related service executed in an offline state, that is, a state without connection to the Internet (for example, a state not connected to a computer or a node). The offline medical service includes, for example, "offline medical treatment" in which medical treatment or examination, which is a so-called medical act, is executed offline (such as in a medical institution). The questionnaire management unit 17 requests a user terminal device 3 operated by a user who receives the provision of an offline medical service corresponding to an electronic key to answer a questionnaire regarding the provision of the offline medical service, and receives the result of the questionnaire from the user terminal device 3. "Offline medical service" refers to a medical-related service executed in an offline state, that is, a state without connection to the Internet (for example, a state not connected to a computer or a node). The offline medical service includes, for example, "offline medical treatment" in which medical treatment or examination, which is a so-called medical act, is executed offline (such as in a medical institution).

[0092] The questionnaire management unit 17 requests a user terminal device 3 operated by a user who receives the provision of an offline medical service corresponding to an electronic key to answer a questionnaire regarding the provision of the offline medical service, and receives the result of the questionnaire from the user terminal device 3. "Offline medical service" refers to a medical-related service executed in an offline state, that is, a state without connection to the Internet (for example, a state not connected to a computer or a node). The offline medical service includes, for example, "offline medical treatment" in which medical treatment or examination, which is a so-called medical act, is executed offline (such as in a medical institution). The questionnaire management unit 17 requests a user terminal device 3 operated by a user who receives the provision of an offline medical service corresponding to an electronic key to answer a questionnaire regarding the provision of the offline medical service, and receives the result of the questionnaire from the user terminal device 3.

[0093] "Offline medical service" refers to a medical-related service executed in an offline state, that is, a state without connection to the Internet (for example, a state not connected to a computer or a node). The offline medical service includes, for example, "offline medical treatment" in which medical treatment or examination, which is a so-called medical act, is executed offline (such as in a medical institution). The questionnaire management unit 17 requests a user terminal device 3 operated by a user who receives the provision of an offline medical service corresponding to an electronic key to answer a questionnaire regarding the provision of the offline medical service, and receives the result of the questionnaire from the user terminal device 3. "Offline medical service" refers to a medical-related service executed in an offline state, that is, a state without connection to the Internet (for example, a state not connected to a computer or a node). The offline medical service includes, for example, "offline medical treatment" in which medical treatment or examination, which is a so-called medical act, is executed offline (such as in a medical institution). The questionnaire management unit 17 requests a user terminal device 3 operated by a user who receives the provision of an offline medical service corresponding to an electronic key to answer a questionnaire regarding the provision of the offline medical service, and receives the result of the questionnaire from the user terminal device 3. The service includes, for example, the user receiving an influenza or COVID-19 vaccine. Note that "offline medical service" may include offline consultations (such as health consultations) that are other activities not related to medical practices.

[0094] The electronic key generation unit 13 of the online medical service provision support device 1A generates an electronic key according to the content of the offline medical service provided by the provider. The electronic key generation unit 13 generates an electronic key according to the content of the offline medical service. For example, based on the provider information PI and the service content information SCI including information related to the content of the offline medical service, the electronic key generation unit 13 generates an electronic key according to the content of the provider's offline medical service.

[0095] As described above, the electronic key generation unit 13 can generate an electronic key associated with the online medical service or the offline medical service. Also, the electronic key generation unit 13 may generate an electronic key associated with both the online medical service and the offline medical service.

[0096] Hereinafter, an example will be described in which the online medical service provision support device 1A requests the user terminal device 3 operated by the user who receives the offline medical service to answer a questionnaire regarding the provision of the offline medical service, and receives the result of the questionnaire from the user terminal device 3. Also, as an example of the questionnaire regarding the provision of the offline medical service, a questionnaire regarding COVID-19 vaccination will be described.

[0097] The questionnaire management unit 17 determines that the questionnaire regarding COVID-19 vaccination is a one-time It can be carried out multiple times. For example, the questionnaire management unit 17 can conduct a questionnaire on the day when the user is vaccinated with the COVID-19 vaccine (the vaccination day). Also, the questionnaire management unit 17 can, after a predetermined period has elapsed based on the time when the user received the offline medical service, request the user terminal device 3 to answer a questionnaire regarding the provision of the offline medical service. The questionnaire management unit 17 can, for example, conduct another questionnaire at least one of the timings after one week has elapsed from the vaccination day and after two weeks has elapsed from the vaccination day. It can be carried out multiple times. For example, the questionnaire management unit 17 can conduct a questionnaire on the day when the user is vaccinated with the COVID-19 vaccine (the vaccination day). Also, the questionnaire management unit 17 can, after a predetermined period has elapsed based on the time when the user received the offline medical service, request the user terminal device 3 to answer a questionnaire regarding the provision of the offline medical service. The questionnaire management unit 17 can, for example, conduct another questionnaire at least one of the timings after one week has elapsed from the vaccination day and after two weeks has elapsed from the vaccination day. It can be carried out multiple times. For example, the questionnaire management unit 17 can conduct a questionnaire on the day when the user is vaccinated with the COVID-19 vaccine (the vaccination day). Also, the questionnaire management unit 17 can, after a predetermined period has elapsed based on the time when the user received the offline medical service, request the user terminal device 3 to answer a questionnaire regarding the provision of the offline medical service. The questionnaire management unit 17 can, for example, conduct another questionnaire at least one of the timings after one week has elapsed from the vaccination day and after two weeks has elapsed from the vaccination day. It can be carried out multiple times. For example, the questionnaire management unit 17 can conduct a questionnaire on the day when the user is vaccinated with the COVID-19 vaccine (the vaccination day). Also, the questionnaire

[0098] Note that the online medical service provision support device 1A may request the user terminal device 3 operated by the user who receives the online medical service to answer a questionnaire regarding the provision of the online medical service, and receive the result of the questionnaire from the user terminal device 3. Note that the online medical service provision support device 1A may request the user terminal device 3 operated by the user who receives the online medical service to answer a questionnaire regarding the provision of the online medical service, and receive the result of the questionnaire from the user terminal device 3. Note that the online medical service provision support device 1A may request the user terminal device 3 operated by the user who receives the online medical service to answer a questionnaire regarding the provision of the online medical service, and receive the result of the questionnaire from the user terminal device 3. Note that the online medical service provision support device 1A may request the user terminal device 3 operated by the user who receives the online medical service to answer a questionnaire regarding the provision of the online medical service, and receive the result of the questionnaire from the user terminal device 3.

[0099] FIG. 15 is a diagram showing an example of questionnaire answer processing in a medical-related application according to an embodiment of the present invention. First, as a premise, an electronic key K associated with the COVID-19 vaccine inoculation (offline medical service) is pre-registered in the medical-related application. The electronic key K associated with the COVID-19 vaccine inoculation (offline medical service) may be further associated with an online medical service such as an online consultation with a specific doctor or the like. As shown in FIG. 15, when the "Consultation / Answer" button B61 on the home screen G61 is pressed by the user (step S61), an electronic key selection screen G63 for selecting an electronic key is displayed (step S63). The user terminal device 3 is the electronic device shown in FIG. 9. FIG. 15 is a diagram showing an example of questionnaire answer processing in a medical-related application according to an embodiment of the present invention. First, as a premise, an electronic key K associated with the COVID-19 vaccine inoculation (offline medical service) is pre-registered in the medical-related application. The electronic key K associated with the COVID-19 vaccine inoculation (offline medical service) may be further associated with an online medical service such as an online consultation with a specific doctor or the like. As shown in FIG. 15, when the "Consultation / Answer" button B61 on the home screen G61 is pressed by the user (step S61), an electronic key selection screen G63 for selecting an electronic key is displayed (step S63). The user terminal device 3 is the electronic device shown in FIG. 9. FIG. 15 is a diagram showing an example of questionnaire answer processing in a medical-related application according to an embodiment of the present invention. First, as a premise, an electronic key K associated with the COVID-19 vaccine inoculation (offline medical service) is pre-registered in the medical-related application. The electronic key K associated with the COVID-19 vaccine inoculation (offline medical service) may be further associated with an online medical service such as an online consultation with a specific doctor or the like. As shown in FIG. 15, when the "Consultation / Answer" button B61 on the home screen G61 is pressed by the user (step S61), an electronic key selection screen G63 for selecting an electronic key is displayed (step S63). The user terminal device 3 is the electronic device shown in FIG. 9. FIG. 15 is a diagram showing an example of questionnaire answer processing in a medical-related application according to an embodiment of the present invention. First, as a premise, an electronic key K associated with the COVID-19 vaccine inoculation (offline medical service) is pre-registered in the medical-related application. The electronic key K associated with the COVID-19 vaccine inoculation (offline medical service) may be further associated with an online medical service such as an online consultation with a specific doctor or the like. As shown in FIG. 15, when the "Consultation / Answer" button B61 on the home screen G61 is pressed by the user (step S61), an electronic key selection screen G63 for selecting an electronic key is displayed (step S63). The user terminal device 3 is the electronic device shown in FIG. 9. FIG. 15 is a diagram showing an example of questionnaire answer processing in a medical-related application according to an embodiment of the present invention. First, as a premise, an electronic key K associated with the COVID-19 vaccine inoculation (offline medical service) is pre-registered in the medical-related application. The electronic key K associated with the COVID-19 vaccine inoculation (offline medical service) may be further associated with an online medical service such as an online consultation with a specific doctor or the like. As shown in FIG. 15, when the "Consultation / Answer" button B61 on the home screen G61 is pressed by the user (step S61), an electronic key selection screen G63 for selecting an electronic key is displayed (step S63). The user terminal device 3 is the electronic device shown in FIG. 9. FIG. 15 is a diagram showing an example of questionnaire answer processing in a medical-related application according to an embodiment of the present invention. First, as a premise, an electronic key K associated with the COVID-19 vaccine inoculation (offline medical service) is pre-registered in the medical-related application. The electronic key K associated with the COVID-19 vaccine inoculation (offline medical service) may be further associated with an online medical service such as an online consultation with a specific doctor or the like. As shown in FIG. 15, when the "Consultation / Answer" button B61 on the home screen G61 is pressed by the user (step S61), an electronic key selection screen G63 for selecting an electronic key is displayed (step S63). The user terminal device 3 is the electronic device shown in FIG. 9. FIG. 15 is a diagram showing an example of questionnaire answer processing in a medical-related application according to an embodiment of the present invention. First, as a premise, an electronic key K associated with the COVID-19 vaccine inoculation (offline medical service) is pre-registered in the medical-related application. The electronic key K associated with the COVID-19 vaccine inoculation (offline medical service) may be further associated with an online medical service such as an online consultation with a specific doctor or the like. As shown in FIG. 15, when the "Consultation / Answer" button B61 on the home screen G61 is pressed by the user (step S61), an electronic key selection screen G63 for selecting an electronic key is displayed (step S63). The user terminal device 3 is the electronic device shown in FIG. 9. FIG. 15 is a diagram showing an example of questionnaire answer processing in a medical-related application according to an embodiment of the present invention. First, as a premise, an electronic key K associated with the COVID-19 vaccine inoculation (offline medical service) is pre-registered in the medical-related application. The electronic key K associated with the COVID-19 vaccine inoculation (offline medical service) may be further associated with an online medical service such as an online consultation with a specific doctor or the like. As shown in FIG. 15, when the "Consultation / Answer" button B61 on the home screen G61 is pressed by the user (step S61), an electronic key selection screen G63 for selecting an electronic key is displayed (step S63). The user terminal device 3 is the electronic device shown in FIG. 9. Similar to the key display screen G17, a plurality of electronic keys K owned by the user can be switched and displayed by the user's swiping operation or the like. Note that the issuer of the electronic key K may be a specific medical institution or a specific administrative institution such as the Ministry of Health, Labour and Welfare. In the electronic key selection screen G63, when the user selects (while displaying) an electronic key K for answering a questionnaire regarding the COVID-19 vaccination and presses the "Answer" button B63, a decision screen G65 for determining the "type of consultation" is displayed (step S65). The user determines "Adverse reaction questionnaire for COVID-19 vaccine" as the "type of consultation" on the decision screen G65. In the example of FIG. 15, only "Adverse reaction questionnaire for COVID-19 vaccine" is displayed as the "type of consultation" on the decision screen G65, but other types of "consultations" such as "Online consultation regarding adverse reactions of COVID-19 vaccine" may also be displayed and selectable in addition to the "Adverse reaction questionnaire for COVID-19 vaccine". Also, on the decision screen G65, the user can input information such as "person to be consulted" and "information of the person to be consulted" (for example, date of birth, gender, address). When the user presses the "Next" button B65 on the decision screen G65, a chat screen G67 regarding the "First COVID-19 vaccine questionnaire" is displayed (step S67). When the user presses the "Answer" button B67 on the chat screen G67, a questionnaire input screen G69 shown in FIG. 16 is displayed.

[0100] In the electronic key selection screen G63, when the user selects (while displaying) an electronic key K for answering a questionnaire regarding the COVID-19 vaccination and presses the "Answer" button B63, a decision screen G65 for determining the "type of consultation" is displayed (step S65). The user determines "Adverse reaction questionnaire for COVID-19 vaccine" as the "type of consultation" on the decision screen G65. In the example of FIG. 15, only "Adverse reaction questionnaire for COVID-19 vaccine" is displayed as the "type of consultation" on the decision screen G65, but other types of "consultations" such as "Online consultation regarding adverse reactions of COVID-19 vaccine" may also be displayed and selectable in addition to the "Adverse reaction questionnaire for COVID-19 vaccine". Also, on the decision screen G65, the user can input information such as "person to be consulted" and "information of the person to be consulted" (for example, date of birth, gender, address). When the user presses the "Next" button B65 on the decision screen G65, a chat screen G67 regarding the "First COVID-19 vaccine questionnaire" is displayed (step S67). When the user presses the "Answer" button B67 on the chat screen G67, a questionnaire input screen G69 shown in FIG. 16 is displayed. FIG. 16 shows an example of a questionnaire answer on the day of vaccination according to an embodiment of the present invention. In the electronic key selection screen G63, when the user selects (while displaying) an electronic key K for answering a questionnaire regarding the COVID-19 vaccination and presses the "Answer" button B63, a decision screen G65 for determining the "type of consultation" is displayed (step S65). The user determines "Adverse reaction questionnaire for COVID-19 vaccine" as the "type of consultation" on the decision screen G65. In the example of FIG. 15, only "Adverse reaction questionnaire for COVID-19 vaccine" is displayed as the "type of consultation" on the decision screen G65, but other types of "consultations" such as "Online consultation regarding adverse reactions of COVID-19 vaccine" may also be displayed and selectable in addition to the "Adverse reaction questionnaire for COVID-19 vaccine". Also, on the decision screen G65, the user can input information such as "person to be consulted" and "information of the person to be consulted" (for example, date of birth, gender, address).

[0101] When the user presses the "Next" button B65 on the decision screen G65, a chat screen G67 regarding the "First COVID-19 vaccine questionnaire" is displayed (step S67). When the user presses the "Answer" button B67 on the chat screen G67, a questionnaire input screen G69 shown in FIG. 16 is displayed. When the user presses the "Answer" button B67 on the chat screen G67, a questionnaire input screen G69 shown in FIG. 16 is displayed. FIG. 16 shows an example of a questionnaire answer on the day of vaccination according to an embodiment of the present invention.

[0102] FIG. 16 shows an example of a questionnaire answer on the day of vaccination according to an embodiment of the present invention. It is a figure. On the questionnaire input screen G69, the user inputs information such as, for example, the vaccination date (August 25, 2021), the vaccination certificate number, the presence or absence of fever, the presence or absence of measles, and the presence or absence of fatigue. These questionnaire items on the questionnaire input screen G69 are merely examples, and the questionnaire items may include other items. Also, the user can use the user terminal device 3 to capture an image of the vaccination certificate and upload the generated image information to the medical-related application. When the user completes answering the questionnaire on the vaccination day on the questionnaire input screen G69, a comment "Thank you for your answer." is displayed on the chat screen G67 in FIG. 15. The questionnaire management unit 17 shown in FIG. 14 requests the user terminal device 3 to answer a first questionnaire (for example, the content of the questionnaire input screen shown in FIG. 18 described later) regarding the provision of offline medical services after a first predetermined period (for example, one week) has elapsed based on the time when the user received the offline medical service, and requests the user terminal device 3 to answer a second questionnaire (for example, the content of the questionnaire input screen shown in FIG. 19 described later) regarding the provision of offline medical services after a second predetermined period (for example, two weeks), which is longer than the first predetermined period, has elapsed based on the time when the user received the offline medical service. Also, the items of the first questionnaire and the items of the second questionnaire are different. FIG. 17 shows another example of the questionnaire answer processing in the medical-related application according to an embodiment of the present invention. These are just examples, and the questionnaire items may include other items. Also, the user can use the user terminal device 3 to capture an image of the vaccination certificate and upload the generated image information to the medical-related application. When the user completes answering the questionnaire on the vaccination day on the questionnaire input screen G69, a comment "Thank you for your answer." is displayed on the chat screen G67 in FIG. 15. The questionnaire management unit 17 shown in FIG. 14 requests the user terminal device 3 to answer a first questionnaire (for example, the content of the questionnaire input screen shown in FIG. 18 described later) regarding the provision of offline medical services after a first predetermined period (for example, one week) has elapsed based on the time when the user received the offline medical service, and requests the user terminal device 3 to answer a second questionnaire (for example, the content of the questionnaire input screen shown in FIG. 19 described later) regarding the provision of offline medical services after a second predetermined period (for example, two weeks), which is longer than the first predetermined period, has elapsed based on the time when the user received the offline medical service. Also, the items of the first questionnaire and the items of the second questionnaire are different. When the user completes answering the questionnaire on the vaccination day on the questionnaire input screen G69, a comment "Thank you for your answer." is displayed on the chat screen G67 in FIG. 15. a comment "Thank you for your answer." is displayed on the chat screen G67 in FIG. 15.

[0103] The questionnaire management unit 17 shown in FIG. 14 requests the user terminal device 3 to answer a first questionnaire (for example, the content of the questionnaire input screen shown in FIG. 18 described later) regarding the provision of offline medical services after a first predetermined period (for example, one week) has elapsed based on the time when the user received the offline medical service, and requests the user terminal device 3 to answer a second questionnaire (for example, the content of the questionnaire input screen shown in FIG. 19 described later) regarding the provision of offline medical services after a second predetermined period (for example, two weeks), which is longer than the first predetermined period, has elapsed based on the time when the user received the offline medical service. Also, the items of the first questionnaire and the items of the second questionnaire are different. after a first predetermined period (for example, one week) has elapsed based on the time when the user received the offline medical service, requests the user terminal device 3 to answer a first questionnaire (for example, the content of the questionnaire input screen shown in FIG. 18 described later) regarding the provision of offline medical services, and after a second predetermined period (for example, two weeks), which is longer than the first predetermined period, has elapsed based on the time when the user received the offline medical service, requests the user terminal device 3 to answer a second questionnaire (for example, the content of the questionnaire input screen shown in FIG. 19 described later) regarding the provision of offline medical services. Also, the items of the first questionnaire and the items of the second questionnaire are different. after a second predetermined period (for example, two weeks), which is longer than the first predetermined period, has elapsed based on the time when the user received the offline medical service, requests the user terminal device 3 to answer a second questionnaire (for example, the content of the questionnaire input screen shown in FIG. 19 described later) regarding the provision of offline medical services. Also, the items of the first questionnaire and the items of the second questionnaire are different.

[0104] FIG. 17 shows another example of the questionnaire answer processing in the medical-related application according to an embodiment of the present invention. ​It is a diagram showing an example. Specifically, FIG. 17 shows that the questionnaire management unit 17 shown in FIG. 14 asks the user terminal device 3 to answer a questionnaire regarding the provision of offline medical services after a predetermined period (one week and two weeks) has elapsed based on the time when the user received the offline medical service (August 25, 2021). This is an example of the case. As a premise, in the example of the chat screen G71 regarding the "Questionnaire on Side Effects of the New Coronavirus Vaccine" shown in FIG. 17, the answer to the questionnaire on the day of vaccination has been completed.

[0105] Thus, on the chat screen G71, a "Answer" button B71 is displayed together with a comment for asking the user to answer a questionnaire regarding the second dose of the new coronavirus vaccine on September 1, 2021, which is one week after the vaccination date of August 25, 2021 (step S71). When the user presses the "Answer" button B71 on the chat screen G71, the questionnaire input screen G81 shown in FIG. 18 is displayed.

[0106] FIG. 18 is a diagram showing an example of the questionnaire response one week after the vaccination date according to an embodiment of the present invention. On the questionnaire input screen G81, the user inputs information such as the presence or absence of fever, the duration of the continued fever, the maximum body temperature, and the injection site. Note that these questionnaire items on the questionnaire input screen G81 are merely examples, and the questionnaire items may include other items. When the user completes answering the questionnaire one week after the vaccination date on the questionnaire input screen G81, a comment "Thank you for your answer" is displayed on the chat screen G73 in FIG. 17.

[0107] In the chat screen G71, on September 1, 2021, along with a comment for requesting a questionnaire regarding the second dose of the COVID-19 vaccine from the user, a "Reply" button B71 was displayed. After that, if there is no reply to the questionnaire by September 6, 2021, the questionnaire management department 17 may display a comment "Tomorrow is the deadline. Please reply." for reminding the reply to the questionnaire on the chat screen G73 in FIG. 17. Also, the reminder may be carried out not only on the day before the reply deadline but also one or more times at other specific timings. Furthermore, the reminder may be carried out when there is no reply to the questionnaire on the day of vaccination, or when there is no reply to the third questionnaire two weeks after the vaccination date.

[0108] Next, on the chat screen G73, on September 8, 2021, two weeks after the vaccination date of August 25, 2021, a "Reply" button B73 is displayed along with a comment for requesting a questionnaire regarding the third dose of the COVID-19 vaccine from the user (step S73). When the user presses the "Reply" button B73 on the chat screen 73, the questionnaire input screen G83 shown in FIG. 19 is displayed.

[0109] FIG. 19 is a diagram showing an example of a questionnaire response two weeks after the vaccination date according to an embodiment of the present invention. On the questionnaire input screen G81, the user inputs information such as, for example, the presence or absence of a medical institution visit after vaccination, the visit date, and the presence or absence of hospitalization. Note that these questionnaire items on the questionnaire input screen G83 are merely examples. ​​​​​​​​​​​​​​​The questionnaire items may include other items. As described above, the questionnaire input screen G81 shown in FIG. 18 and the questionnaire items of the questionnaire input screen G83 shown in FIG. 19 are different. According to this configuration, it is for the service provider to accurately grasp the temporal changes in the user's physical condition and the like after the service is provided.

[0110] When the user completes the questionnaire two weeks after the vaccination date on the questionnaire input screen G83 in FIG. 19, in the chat screen G75 of FIG. 17, "Thank you for your response. We will present you with a key code for free chat consultation with a doctor." is displayed together with the comment, and the "Consultation Key Acquisition" button B75 is displayed. When the user presses the "Consultation Key Acquisition" button B75, as a reward for answering the questionnaire, an electronic key different from the electronic key for vaccination can be obtained. For vaccination, a different electronic key can be obtained.

[0111] In this way, when the user answers the questionnaire via the user terminal device 3, the service provision support unit 16 shown in FIG. 14 assists in providing an electronic key different from the electronic key K for the offline medical service shown in FIG. 15 as a reward to the user. The electronic key different from the electronic key K is, for example, an electronic key associated with a service of a different type from the novel coronavirus vaccination (offline medical service ). The said electronic key includes, for example, an electronic key associated with a paid or free online consultation with a doctor regarding vaccination or a specific disease, etc. (online medical service). ).

[0112] Note that the service provision support unit 16 requires the user to answer all three scheduled questionnaires Not only when answering, but also every time the questionnaire response is completed, as a reward to the user , it is possible to provide an electronic key associated with a service of a type different from the COVID-19 vaccination (offline medical service).

Explanation of symbols

[0113] 1, 1A… Online medical service provision support device, 3a… 3n… User terminal device, 5a … 5n… Provider terminal, 11… Information processing unit, 12… Information acquisition unit, 13… Electronic key generation unit, 1 4… Provider search unit, 15… Output information generation unit, 16… Service provision support unit, 17… Questionnaire management unit, 20… Recording unit, 40… Computer, 41… Processor, 42… Main recording device, 43… Auxiliary recording device, 44… Input / output interface, 45… Communication interface, 4 6… Bus line, 100… Online medical service provision support system​

Claims

1. A medical service provision support system for supporting the provision of medical services, an acquisition unit that acquires provider information regarding the provider of the service and service content information regarding the content of the service; an electronic ticket generation unit that generates an electronic ticket for receiving the service according to the content of the service of the provider based on the provider information and the service content information; a questionnaire management unit that requests an answer to a questionnaire regarding the provision of the service to a user terminal device operated by a first user who receives the provision of the service corresponding to the electronic ticket, and receives the result of the questionnaire and personal information for identifying the first user from the user terminal device, The questionnaire management unit requests an answer to a first questionnaire regarding the provision of the service to the user terminal device after a first predetermined period has elapsed based on the time when the first user received the provision of the service, and requests an answer to a second questionnaire regarding the provision of the service to the user terminal device after a second predetermined period longer than the first predetermined period has elapsed based on the time when the first user received the provision of the service. A medical service provision support system.

2. The medical service provision support system according to claim 1, wherein the items of the first questionnaire are different from the items of the second questionnaire.

3. The electronic ticket includes an electronic ticket for receiving an online medical service, The medical service provision support system according to claim 1 or 2, wherein the electronic ticket includes an electronic ticket that enables a second user different from the first user to consult with a provider who provides the online medical service regarding the first user.

4. The medical service provision support system according to any one of claims 1 to 3, wherein the service includes the first user consulting with the provider regarding pharmaceuticals.

5. The medical service provision support system according to any one of claims 1 to 4, wherein the service includes vaccination of the first user by the provider.

6. A medical service provision support system for supporting the provision of medical services, an acquisition unit that acquires provider information regarding the provider of the service and service content information regarding the content of the service; an electronic ticket generation unit that generates an electronic ticket for receiving the service according to the content of the service of the provider based on the provider information and the service content information; a questionnaire management unit that requests an answer to a questionnaire regarding the provision of the service from a user terminal device operated by a user who receives the service corresponding to the electronic ticket, and receives the result of the questionnaire from the user terminal device; a provision support unit that, when the user answers the questionnaire via the user terminal device, provides an electronic ticket different from the electronic ticket corresponding to the service as a reward to the user and supports the provision of an electronic ticket for receiving medical services; A medical service provision support system.

7. A medical service provision support method executed by a computer for supporting the provision of medical services, a step of acquiring provider information regarding the provider of the service and service content information regarding the content of the service; a step of generating an electronic ticket for receiving the service according to the content of the service of the provider based on the provider information and the service content information; including a step of requesting an answer to a questionnaire regarding the provision of the service from a user terminal device operated by a first user who receives the service corresponding to the electronic ticket, and receiving the result of the questionnaire and personal information for identifying the first user from the user terminal device; The step of receiving the results of the questionnaire includes, after a first predetermined period has elapsed based on the time when the first user received the service, requesting the user terminal device to answer a first questionnaire regarding the provision of the service, and after a second predetermined period longer than the first predetermined period has elapsed based on the time when the first user received the service, requesting the user terminal device to answer a second questionnaire regarding the provision of the service. A medical service provision support method.

8. A computer for assisting in the provision of medical services, An acquisition unit that acquires provider information regarding the provider of the service and service content information regarding the content of the service, An electronic ticket generation unit that generates an electronic ticket for receiving the service according to the content of the service of the provider based on the provider information and the service content information, Request the user terminal device operated by the first user who receives the service corresponding to the electronic ticket to answer a questionnaire regarding the provision of the service, and receive the results of the questionnaire and personal information for identifying the first user from the user terminal device, and function as a questionnaire management unit, The questionnaire management unit requests the user terminal device to answer a first questionnaire regarding the provision of the service after a first predetermined period has elapsed based on the time when the first user received the service, and after a second predetermined period longer than the first predetermined period has elapsed based on the time when the first user received the service, requests the user terminal device to answer a second questionnaire regarding the provision of the service. A program.

9. A medical service provision support method executed by a computer for assisting in the provision of medical services, The step of acquiring provider information regarding the provider of the service and service content information regarding the content of the service, Based on the provider information and the service content information, generating an electronic ticket for receiving the service according to the content of the service provided by the provider; Requesting a user who operates a user terminal device that receives the service corresponding to the electronic ticket to answer a questionnaire regarding the provision of the service, and receiving the result of the questionnaire from the user terminal device; When the user answers the questionnaire via the user terminal device, assisting in providing an electronic ticket for receiving a medical service, which is an electronic ticket different from the electronic ticket corresponding to the service, as a reward for the user. A method for assisting in providing medical services.

10. A computer for assisting in providing medical services, An acquisition unit that acquires provider information regarding the provider of the service and service content information regarding the content of the service; An electronic ticket generation unit that generates an electronic ticket for receiving the service according to the content of the service provided by the provider based on the provider information and the service content information; A questionnaire management unit that requests a user who operates a user terminal device that receives the service corresponding to the electronic ticket to answer a questionnaire regarding the provision of the service, and receives the result of the questionnaire from the user terminal device; A program that causes the computer to function as a provision support unit that, when the user answers the questionnaire via the user terminal device, assists in providing an electronic ticket for receiving a medical service, which is an electronic ticket different from the electronic ticket corresponding to the service, as a reward for the user.

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