Customer attraction and talent retention management system and talent intensive management method of the customer attraction and talent retention management system

Abstract

To accomplish a customer attraction and manpower fixation managing system which periodically transmits job-hunting information on a job classification desired by a job-hunting person by utilizing a predetermined communication medium, provides the job-hunting information while receiving the feeling to such a transmission, and sufficiently follows the person after getting a job.SOLUTION: A customer attraction and manpower fixation managing system 1 includes a job-hunting person terminal 10 of a job-hunting person and a manpower and customer attraction managing site which provides job-hunting information to the job-hunting person, the job-hunting person terminal and the manpower and customer attraction managing site being communicable with each other via a network. The customer attraction and manpower fixation managing system further includes: associating means for increasing an association between the job-hunting person terminal 10 of the job-hunting person with the manpower and customer attraction managing site 100; and communicating means for establishing a communication between the job-hunting person terminal 10 and the manpower and customer attraction managing site 100, wherein job-hunting information in accordance with the feeling to such a communication is presented.SELECTED DRAWING: Figure 1

Description

[Technical Field]

[0001] The present invention relates to a customer attraction and talent retention management system that adapts to job hunting status, employment status, and work status for SNS and SMS that can be used on data terminals operated by job seekers, and a talent aggregation management method for the customer attraction and talent retention management system. [Background technology]

[0002] In recent years, job hunting has become possible online. Job hunting can be done by people who are still in school, or by people who are already employed and looking to change jobs. There is also job hunting for part-time or casual work.

[0003] Meanwhile, in recent years, job hunting has become possible via the web using smartphones (also known as highly functional mobile terminals), personal computers, etc. The following patent documents are examples of support for such job hunting.

[0004] For example, in Patent Document 1, when a connection between a hiring company terminal and a main system is established via an SNS system, employees of the hiring company who are users of the SNS system are extracted along with the job information, and these are stored as registered SNS user employees.

[0005] In addition, the system obtains a social graph related to employees who are registered as SNS users and searches to see if it contains any job seekers, and if it finds any job seekers, it notifies the hiring company's terminal.

[0006] Once the connection between the job seeker's terminal and the main system is established via the SNS system, desired job information is obtained and stored. In addition, a social graph related to the job seeker is obtained and searched to see if it includes any registered SNS users of the company hiring, and if so, this information is sent to the job seeker's terminal.

[0007] This allows companies to coordinate hiring and job-seeking timing by using an online SNS system. In other words, companies hiring and job-seekers can obtain information about each other without having to come into direct contact with each other.

[0008] On the other hand, Patent Document 2 is a system that presents the expected annual income of engineers on the web. To this end, the skills of the engineers (for example, programming languages ​​they have experience using, software frameworks, etc.) are acquired and predicted using an income prediction model. Recruitment of engineers is carried out based on this prediction.

[0009] Furthermore, Patent Document 3 collects information on users who have accessed multiple sites published on a network, determines attributes based on the frequency of appearance of this word information, and recommends occupations that suit job seekers. [Prior art documents] [Patent documents]

[0010] [Patent Document 1] Patent No. 4798673 [Patent Document 2] Patent No. 6837699 [Patent Document 3] Japanese Patent Publication No. 2020-91539 Summary of the Invention [Problem to be solved by the invention]

[0011] However, even if job-seekers find a company that suits them, they are often unsure and often compare the information on other companies' websites. Even if they do get a job, they may end up quitting because it is not a good fit for them.

[0012] On the other hand, Patent Document 1 primarily uses a social networking system to adjust employment timing between job offers and job searches, Patent Document 2 estimates the annual income of an engineer who accesses the site based on their skills, and Patent Document 3 determines attributes based on the frequency of words contained in the inquiry information of the accessing user, and provides the user with service information contained in those attributes.

[0013] Online job advertisements are expensive if they are posted for a long period of time, so we want to hire the people we want as quickly as possible.

[0014] Also, during job hunting, it is better to explain the characteristics and good points of the company during the interview so that the hiring manager can get a feel for how the job seeker feels about the company, or whether they are also considering other companies.

[0015] However, all of the above patent documents only provide job seekers with information about the company in question, which can be a hassle for job seekers who are considering other companies. Furthermore, the above patent documents do not provide any follow-up services to job seekers after they are hired, so if a job seeker, whom the company has spent time and money to hire, feels that the job is not a good fit for them, they may immediately quit.

[0016] The present invention has been made to solve the above problems, and aims to provide a human resources management system and a human resources management method for a human resources management system that utilizes SNS and SMS to periodically send job hunting information about the type of job and benefits desired by job seekers, receive feedback on the job hunting information, and provide thorough follow-up after employment, thereby improving the retention rate of employees who are hired by a company. [Means for solving the problem]

[0017] In order to solve the above problems, as a first aspect of the present invention, a talent attraction and retention management system is provided in which a company server, a job seeker terminal operated by a job seeker, a counselor terminal that provides job-hunting consultation or support, an employee terminal operated by an employee after joining the company, a company representative terminal operated by a company representative who recruits talent, a pre-employment job hunting processing unit for providing a service of delivering job hunting information according to recruitment requirements collected from the company representative terminal to the job seeker terminal, and a post-employment support processing unit communicate with a talent attraction management site via a predetermined communication medium, the pre-employment job hunting processing unit comprises an associating means for associating the job hunter terminal of the job hunter with the talent attraction management site, and a communication means for communicating between the job hunter terminal and the talent attraction management site; the post-employment support processing unit comprises an entry / exit completion information storage means for receiving and storing entry / exit completion information indicating that the job hunter has joined or left the company from the company server; a message sending means for reading the entry / exit completion information at regular intervals and sending a message inquiring about the status to the employee terminal included in the entry / exit completion information; a response message storage means for storing a response message to the message in association with the entry / exit completion information; and a separation score sending means for determining a separation score based on the response message and sending information about the separation score to the company person terminal; and the talent attraction management site presents job hunting information according to a feeling of communication with the job hunter terminal via the pre-employment job hunting processing unit, and sends the separation score determined based on the response message to the company person terminal via the post-employment support processing unit. .

[0019] The present invention 2 In one aspect, the feeling of the degree of access to the job-hunting related web page on the job-hunting terminal is characterized in that a first predetermined value range is the number of recognitions of the company by the job-hunting person, a second predetermined value range is the number of interested people, a third predetermined value range is the number of people under consideration, a fourth predetermined value range is the number of people expected to join as a quasi-joiner, and a fifth predetermined value range is the number of people expected to join, and these are converted into score values ​​and displayed on the company representative terminal.

[0021] The present invention 3 In one embodiment, the response message The aforementioned The support message sending device may further include a support message sending means for sending a support message to the counselor terminal and then sending the support message to the employee terminal.

[0022] The present invention 4 In one embodiment, the counselor terminal may be characterized by receiving support request information for care of any one of mental care in the work environment, motivation, salary and benefits, and relationships with superiors. The present invention 5 In one embodiment, the above-mentioned communication between the counselor terminal and the employee terminal is mental If, as a result of the care, the person chooses to resign and becomes a job seeker, support that presents job hunting information according to the feel of the interaction with the job seeker's terminal may be made available at the person's own request.

[0023] The present invention 6 In one embodiment, a predetermined communication service is used.

[0024] The present invention 7 In one aspect, the predetermined communication service is a social networking service.

[0025] The present invention 8 In one aspect, the predetermined communication service is SMS.

[0026] The present invention 9 In one aspect, a human resources aggregation management method for a customer attraction and retention management system in which a company server, a job hunter terminal operated by a job hunter, a counselor terminal for providing consultation or support for job hunting, an employee terminal operated by an employee after joining the company, a company representative terminal operated by a company representative who conducts recruitment, and a human resources attraction management site including a pre-employment job hunting processing unit for providing a service of delivering job hunting information according to recruitment requirements collected from the company representative terminal to the job hunter terminal, and a post-employment support processing unit communicate via a predetermined communication medium, the pre-employment job hunting processing unit includes an associating step of associating the job hunter terminal of the job hunter with the human resources attraction management site, and a communication step of communicating between the job hunter terminal and the human resources attraction management site. the post-employment support processing unit has an employment entry / exit completion information storage step of receiving employment entry / exit completion information indicating that the job seeker has joined or left the company from the company server and storing the information in an employment entry / exit completion information storage means; a message sending step of reading the employment entry / exit completion information at regular intervals and sending a message inquiring about the status to the employee terminal included in the employment entry / exit completion information; a response message storage step of storing a response message to the message in response message storage means in association with the employment entry / exit completion information; and a separation score sending step of calculating a separation score based on the response message and sending information about the separation score to the company employee terminal. [Effects of the Invention]

[0027] As described above, according to the present invention, while using a predetermined communication service, job-hunting information about the type of job desired by job-seekers can be periodically sent, and the feeling can be quantitatively communicated to companies. In addition, by providing thorough follow-up after employment, it is possible to improve the retention rate of employees who are employed by a company, and also to periodically send job-hunting information about the type of job desired by former employees, thereby contributing to job creation. [Brief explanation of the drawings]

[0028] The drawings illustrate particular embodiments of the present invention, including essential features of the invention as well as alternative and preferred embodiments. [Figure 1] 1 is a schematic diagram of a customer attraction and personnel retention management system according to an embodiment of the present invention. [Figure 2] 4 is a flowchart illustrating the basic operation of the present embodiment. [Figure 3] 4 is a flowchart illustrating a sequence for explaining the operation of the present embodiment. [Figure 4] 4 is a flowchart illustrating a sequence for explaining the operation of the present embodiment. [Figure 5] 4 is a flowchart illustrating a sequence for explaining the operation of the present embodiment. [Figure 6] 4 is a flowchart illustrating a sequence for explaining the operation of the present embodiment. [Figure 7] An explanatory diagram of the recruitment promotion screen. [Figure 8] An explanatory diagram of the onboarding experience screen. [Figure 9] An explanatory diagram of the support screen after joining the company. [Figure 10] An explanatory diagram of the turnover score screen. [Figure 11] FIG. 3 is an explanatory diagram of an analysis screen according to the present embodiment. [Figure 12] FIG. 3 is an explanatory diagram of an analysis screen according to the present embodiment. DETAILED DESCRIPTION OF THE INVENTION

[0029] The present embodiment will be described below with reference to the drawings.

[0030] The embodiments shown below are merely examples of devices and methods for embodying the technical ideas (structures and arrangements) of the invention, and the technical ideas of the present invention are not limited to those described below. The technical ideas of the present invention can be modified in various ways within the scope of the matters described in the claims. In particular, it should be noted that the drawings are schematic and may differ from the actual product.

[0031] The outline of this embodiment is a customer attraction and talent retention management system 1 that uses a predetermined communication tool, for example, a social networking service (SNS), to register people who are job-hunting, periodically send job-hunting information about the type of job and benefits desired by the registrant, and provides job-hunting information while receiving feedback. Examples of SNS include Line (registered trademark), Facebook (registered trademark), and Instagram (registered trademark), and any of these can be applied to the present invention, including newly provided applications. Therefore, the present invention can be applied without any problems regardless of the operating system used as a data terminal.

[0032] And once the job hunt is successful, the system receives activity reports from the new employer, responds to any concerns in a question-and-answer format, and manages personnel to prevent them from leaving the company too soon.

[0033] Furthermore, the customer attraction and talent retention management system 1 provides continuous support and follow-up via SNS (Social Networking Service) for mental health care in the work environment, motivation, salary and benefits, working conditions, workplace environment, interpersonal relationships, job content, and relationships with superiors. An example will be described below as an embodiment using diagrams.

[0034] 1 is a schematic diagram of a customer attraction and talent retention management system 1 according to this embodiment. The following describes in detail the customer attraction and talent retention management system that adapts to job hunting situations, employment situations, and work situations for SNSs that can be used on data terminals operated by job seekers.

[0035] As shown in FIG. 1, a plurality of smartphones (hereinafter referred to as job-seeker terminals 10) engaged in job hunting activities are connected via an internet network 60, including an SNS server 20, company representative terminals 30 of a plurality of companies, a counselor terminal 40 providing job-hunting consultation or support, a company server 50 that is recruiting employees, a recruitment management site 100 (computer system), and an SNS site 120. Downloaded applications are installed on the job-seeker terminals 10, and a desired application can be launched by tapping the application on the touch panel screen. The desired application can include an SNS or SMS, which will be described later. By registering an account on the SNS, a user of the job-seeker terminal 10 can launch the SNS at any time and exchange information with friends, family, and the like as a communication tool. In the case of SMS, registering a phone number allows the user to exchange information with friends, family, and the like as a communication tool. The job-hunting terminal 10 has installed thereon a job-hunting support application (API-linked on the SNS) that communicates with the recruitment management site 100 from the SNS server 20.

[0036] The job-hunter terminal 10 described above may be a personal computer or a tablet (collectively referred to as a job-hunter computer).

[0037] The counselor may be a person in charge of the recruitment management site 100, or a doctor, therapist, or labor specialist with specialized knowledge.

[0038] The SNS site 120 of the talent acquisition management site 100 includes at least a storage unit 126, a pre-employment job hunting support processing unit 122, and a post-employment support processing unit 124. These are software programs executed by a computer (RAM (Random access memory), ROM (Read only memory), CPU (Central Processing Unit), memory, etc.).

[0039] The storage unit 126 stores company registration information including company name, industry, and employment conditions (age, salary, etc.) from multiple company representative terminals 30. In addition, job-hunter registration information (including name, age, desired job type, region, telephone number, email address, date, time) from job-hunter terminals 10 is collected via the SNS site 120. The recruitment requirements collected from the company employee terminal 30, which functions as the recruiter terminal of the recruiter, are acquired and stored in the storage unit 126 for management.

[0040] The pre-employment job hunting support processing unit 122 is equipped with a means for reading out from a storage unit, each time an access is made from a job hunter terminal 10 to launch the app, company registration information corresponding to the desired job type included in the job hunter registration information (name, age, desired job type, salary, area) corresponding to this access information, and sending it to the job hunter terminal 10; a means for calculating the number of accesses when access to the company registration information is received from the job hunter terminal 10, and storing this in association with the company registration information; and a means for periodically (for example, every 3 days or a week) reading the number of accesses associated with the company registration information, the time spent on the web page transitioned to from the sent message, and the time elapsed since the access, and generating tactile screen information (number of recognitions, number of interests, prospects, etc.) according to the degree of this access and sending it to the company representative terminal 30.

[0041] In addition, if there is no access to the company registration information from the job hunter terminal 10 for a predetermined period (1 day, 3 days), the system is provided with a means for sending to the job hunter terminal the next company registration information that satisfies the job hunter registration information (name, age, desired job type, salary, area) of this job hunter terminal 10. This next company registration information is searched for using AI (artificial intelligence) to find information that is likely to be accessed next by a job hunter.

[0042] On the other hand, when the post-employment support processing unit 124 receives from the company representative terminal 30 joining completion information (name, job seeker registration information, company registration information, date and time) indicating that the job seeker has joined the company, it has a means for treating the job seeker registration information as employee information, associating it with the relevant company registration information and storing it in the memory unit 126, and a means for reading the joining / leaving completion information (name, job seeker registration information, company registration information, date and time) every certain period (one week, one month, three months, six months, one year, two years) and sending a message inquiring about the status to the employee terminal (referring to the job seeker terminal 10 after employment) included in this joining / leaving completion information (name, job seeker registration information, company registration information, date and time). The memory unit 126 receives and stores the joining / leaving completion information indicating that the job seeker has joined or left the company from the company server.

[0043] Furthermore, the post-employment support processing unit 124 has a process for storing a response message to this message in association with the employment completion information (name, job seeker registration information, company registration information, date and time), and a means for analyzing the response message to determine the separation score and transmitting this separation score information to the company representative terminal 30. On the other hand, it has a support message sending means for sending a response message to the counselor terminal 40 and sending a support message to the employee terminal. The counselor terminal 40 accepts support request information for any of mental care in the work environment, motivation, salary and benefits, and supervisor relationships. If, as a result of the care between the counselor terminal 40 and the employee terminal, the employee chooses to resign and becomes a job seeker, the job seeker can once again use support that presents job hunting information that corresponds to the feeling of the exchange with the job seeker terminal 10, at their own discretion.

[0044] 2 is a flowchart illustrating the basic operation of the customer attraction and talent retention management system 1 according to this embodiment. Note that S10, S12, S14, and S16 indicate each step. Below, we will describe in detail the customer attraction and talent retention management system that is equipped with a job seeker terminal 10 of a job seeker who uses SNS and a talent attraction management site 100 that provides job hunting information to the job seeker, so that they can communicate over a network 60.

[0045] First, the third party determines whether or not to register the job seeker's job seeker terminal 10 as an SNS on the talent acquisition management site 100. If it is determined that the job seeker should be registered as an SNS, the process proceeds to step S12. If it is determined that the job seeker should not be registered as an SNS, the process ends (S10).

[0046] When a job seeker registers on an SNS, job hunting information according to the feeling of the interaction is sent to the job seeker terminal 10 from the customer attraction and talent retention management system 1, which is equipped with an association means for increasing the association between the job seeker's job seeker terminal 10 and the talent attraction management site 100 through the SNS (Social Networking Service) and a communication means for exchanging job hunting information between the job seeker terminal 10 and the talent attraction management site 100 (S12).

[0047] In this process, if it is determined that employment has been secured, the process proceeds to step S16. If it is determined that employment has not yet been secured or if the person has left their job, the process returns to step S12 and the job search continues (S14).

[0048] On the other hand, if it is determined in step (S14) that employment has been secured, post-employment support is provided (S16). In this embodiment, if a person is successful in their job search, they will receive activity reports from their new employer, and any worries they may have will be addressed in a question-and-answer format, and human resource management will be carried out to prevent them from quitting their jobs too soon. Furthermore, they will receive continuous support and follow-up via SNS (Social Networking Service) in terms of mental health care in the work environment, motivation, salary, working conditions, workplace environment, interpersonal relationships, job content, and relationships with superiors. Furthermore, when the job-seeker chooses to resign and becomes a job-seeker as a result of the care between the counselor terminal 40 and the employee terminal, the job-seeker can use support to present job-hunting information according to the feeling of the interaction with the job-seeker terminal 10 again at his / her own will.

[0049] The customer attraction and talent retention management system 1 configured as described above will be further described using the sequence diagrams of Figures 3 to 6. The customer attraction and talent retention management system 1 shown in this embodiment is a system that includes a job seeker terminal 10 of a job seeker who uses SNS and a talent attraction management site 100 that provides job hunting information to the job seeker, so that they can communicate over a network. 3 to 6 are flowcharts illustrating the talent acquisition management sequence in the talent acquisition and retention management system according to this embodiment. The job-hunter terminal 10, SNS server 20, company representative terminal 30, counselor terminal 40, company server 50, and talent acquisition management site 100 each include hardware resources such as a CPU, ROM, and RAM (not shown), and are configured to perform various data processing tasks by loading an operating system from an external storage device into RAM. Furthermore, the job-hunter terminal 10, SNS server 20, company representative terminal 30, counselor terminal 40, company server 50, and talent acquisition management site 100 are configured to connect to the Internet 60 via a communication unit (not shown) to browse various websites and send and receive emails. Information exchange between each terminal, PC, and server is achieved via an API. In each figure, the alphanumeric characters following "d" indicate each step.

[0050] (Before joining the company) As shown in FIG. 3, a company recruiter or the like operates a company recruiter terminal 30 (for example, a personal computer) to input recruitment information, transmit it to the talent attraction management site 100, and register it on the SNS site 120 (d10a, ..., d10n). The recruitment information includes the company name, industry, and recruitment conditions (age, salary, address, telephone number, URL (Uniform Resource Locator), date, time, ...), and is stored in the storage unit 126. Note that there are cases where the recruitment information is input and not transmitted to the talent attraction management site 100. In this case, the information is input directly into the talent attraction management site 100.

[0051] Meanwhile, job seekers operate the job seeker terminal 10 to register the app (SNS app) they have downloaded in advance and have stored in the SNS server 120 of the talent attraction management site 100 (d12a, . . . , d12n). At this time, they consent to the handling of personal information and the terms of use of the talent attraction management site 100, and then register their job seeker registration information (including name, age, desired job type, salary, area, telephone number, email address, date and time).

[0052] Then, the job seeker starts, for example, an app on the job seeker terminal 10, and transmits access information (ID, password, smartphone number, date, time, etc.) to the SNS site 120 of the recruitment management site 100 (d15). This information is stored in the storage unit 126.

[0053] The personal computer 110 controls the entire human resource attraction management site 100, which is composed of an SNS site 120, a pre-employment job hunting support processing unit 122, a post-employment support processing unit 124, and a memory unit 126. If this access information and the job-hunting person registration information (including name, age, desired job type, salary, area, telephone number, email address, date and time) in the storage unit 126 indicate that the person is a member, the pre-employment job-hunting support processing unit 122 searches the storage unit 126 for company registration information in the industry desired by the accessing person (job-hunting person) (d16). Note that the customer attraction and personnel retention management system does not need to have a function for registering job vacancies. In this case, job vacancy information held in the company server may be copied.

[0054] The searched company registration information is then sent to the job-hunting terminal 10 as job-hunting information (d18). This transmission is made via a social networking site 120 (e.g., Line (registered trademark)) (see FIG. 7). For example, the screen in FIG. 7 displays messages such as "Thank you for your cooperation" and "Hi, Mr. / Ms. XX, nice to meet you. Thank you for adding us as a friend. We are XX Co., Ltd. We will be sending you the latest job information, special offers, campaign information, and more, so please look forward to it." This screen also displays a job search button, an interview appointment button, a web resume button, and a home button (HOME), or similar menus that are convenient for job hunting, and each function is activated by tapping them. The screen can be configured as desired by company personnel.

[0055] Meanwhile, the job hunter operates the job hunter terminal 10 to access the URL (Uniform Resource Locator) of the company (d20a, . . . d20n).

[0056] The pre-employment job hunting support processing unit 122 of the SNS site 120 of the recruitment management site 100 stores the access information in the storage unit 126 every time there is an access, and determines whether the web page has been viewed (d22).

[0057] In the case of browsing a web page, the number of accesses for applications (interviews) is counted by a counter (not shown) (d24), and this count value is stored in the storage unit 126 in association with the company registration information and job-seeker registration information.

[0058] If it is determined in d22 that the activity is not a web page browsing, it is determined whether a timer (not shown) has measured, for example, one day (for example, 3 hours, 3 days, or 6 days) (d126).

[0059] If the pre-employment job hunting support processing unit 122 determines that one day has passed, it determines that the job hunter is not interested in the company, and searches the storage unit 126 for the next company registration information that satisfies the job hunter registration information (name, age, desired job type, salary, area) that corresponds to the access information (d128). This search for the next company registration information uses AI (artificial intelligence) to search for information that is likely to be accessed next by the job hunter.

[0060] Then, the personal computer 110 transmits the next company search information found to the job seeker terminal 10 (d130). The pre-employment job hunting support processing unit 122 of the SNS site 120 of the human resource attraction management site 100 returns to d20i (d20a, 20b, ...) and enters a state of waiting for access (d132).

[0061] Next, the tactile screen information indicating the job seeker's level of interest in the company will be described with reference to FIG. The pre-employment job hunting support processing unit 122 of the SNS site 120 of the human resource attraction management site 100 reads the count information (webpage access count, company registration information, job seeker registration information, etc.) stored in the memory unit 126 and converts it into a score, for example (d140).

[0062] The score is calculated by multiplying several items including the number of accesses. For example, a first predetermined value or less (e.g., access to job hunting information for two consecutive days) is considered to be the number of people aware of the company by job hunters, a second predetermined value or less (access for three consecutive days) is considered to be the number of people interested, a third predetermined value or less (access for three consecutive days, updating of web resume) is considered to be the number of people under consideration, a fourth predetermined value or less (viewing for three consecutive days and three URL clicks) is considered to be the number of prospective employees, and a fifth predetermined value or more (five URL clicks, URL link visit time of 201 seconds or more) is considered to be the number of people prospective employees. These are then converted into score values ​​and stored as tactile screen information (see Figure 8).

[0063] Then, the company registration information in the storage unit 126 is read, and coefficient information of companies of the same type (by genre) is searched for (d142).

[0064] The retrieved feel screen information (also called application analysis score information) is sent to the company representative terminal 30 of the other company and displayed (d144, d146), and the process returns to d148 in Figure 2. The displayed screen is shown in Figure 8. As shown in Figure 8, the number of recognized applicants, number of interested applicants, application score, and number of prospects are quantified, so other companies will not miss the timing of recruitment. After considering the application, the process returns to d16 shown in Figure 3 (d148).

[0065] (After joining the company) Next, we will explain what happens after joining the company with reference to Figure 5. When a job seeker joins the company, the company's recruiting officer operates the company's personnel terminal 30 to register the job seeker's name and joining information including the date of joining on the SNS site 120 of the human resource attraction management site 100 (d150, d152, d154).

[0066] When the post-employment support processing unit 124 of the SNS site 120 of the human resource attraction management site 100 receives from the company representative terminal 30 joining completion information (name, job seeker registration information, company registration information, date and time) indicating that a job seeker has joined a company, it treats this job seeker registration information as employee information, associates (tags) it with the corresponding company registration information, and stores it in the memory unit 126 (d156).

[0067] The system then reads employee information from the storage unit 126 and sends a message to the employee's smartphone, such as a welcome message (d158a, . . . d158n), which is then displayed (see Figure 9). This screen displays messages such as "Thank you for your hard work" and "Thank you for completing the survey. January has flown by and it's already February. February 4th marks the beginning of spring, so it seems like spring is here according to the calendar. I'm feeling a bit lost, but it looks like the cold weather will continue for a while, so let's make the most of our hot packs and Heattech to get through it. Thank you for your cooperation." Additionally, buttons for survey response history, Q&A, anonymous consultation, external consultation, online resume, and other post-employment support are displayed, and tapping them activates the corresponding functions. These buttons can be configured as desired by the company representative.

[0068] Additionally, employees who have already joined the company can use their employee terminals to send encouraging messages and the like (d160a, . . . , d160n).

[0069] On the other hand, the post-employment support processing unit 124 also provides support after the employee joins the company. The sequence diagram will be explained with reference to FIG.

[0070] As shown in FIG. 6, the post-employment support processing unit 124 sequentially reads employee information from the memory unit 126, and if the information contained in this employee information indicates that the employee joined the company within the last three months, it sends message information (name, name of person in charge, date and time) to the smartphone (employee terminal) inquiring about the status of the employee since joining the company (d160).

[0071] The new employee who receives this message replies with the situation (name, terminal number, name of person in charge, date and time) and stores it in memory (d162).

[0072] In addition, the post-employment support processing unit 124 sequentially reads employee information from the memory unit 126, and if the information contained in this employee information indicates that the employee has been with the company for more than three months (for example, six months, one year, or three years), it sends message information (name, name of person in charge, year, month, date, and time) to the smartphone inquiring about the employee's current situation (d166, d168).

[0073] Employees who receive this message reply with the situation (name, terminal number, name of person in charge, date and time, mental state, physical state, environment, conditions, etc.) and have it memorized (d170).

[0074] These response messages are then analyzed to determine the employee turnover prediction score (d172), and this employee turnover score information is sent in a specified format to the personal computer of a human resources officer (or a recruiting officer) (d174) and displayed (see the employee turnover score screen shown in Figure 10).

[0075] Specifically, depending on the degree of this turnover score, the employee is classified as "Caution," "Slightly Caution," or "No Problem," and the number of employees is associated with each of these and stored, and the data is sent to and displayed on the personal computer of a human resources officer (or a recruiting officer). Note that this screen may be an analysis screen such as those shown in Figures 11 and 12.

[0076] Also, a response message is sent to the counselor terminal 40, which is the supporter terminal (d176).

[0077] Therefore, signs of resignation can be detected early on after an employee joins the company, allowing for appropriate support, which ultimately benefits the company.

[0078] The counselor terminal 40 receives support request information for any of mental care, motivation, salary and benefits, working conditions, work environment, interpersonal relationships, work content, and relationships with superiors.

[0079] When the employee chooses to resign and becomes a job seeker as a result of the care between the counselor terminal 40 and the employee terminal, the job seeker can use support to present job hunting information according to the feeling of the interaction with the job seeker terminal 10 again at his / her own will. According to this embodiment, by providing job seekers with appropriate job hunting information and providing thorough follow-up after employment, a series of human resource support service systems can be constructed that allows recruiters at companies to avoid situations where employees leave their jobs in a short period of time, while enabling the recruited qualified personnel to thrive at the company where they are employed and contribute to the company's profits. Furthermore, even as employment relationships, including those between employees and employers, evolve in the digital transformation era, it is possible to build an optimal human resources support service system that includes job-hunting support, employment support, and mental care for employees after they are employed, via the devices used by employees and employers. It will also be possible to quickly detect when a new employee is unable to adapt to the work environment and is experiencing mental stress, avoiding a short time between employment and leaving the company, and even if the employee does choose to leave the company, it will be possible to support the next job hunter by having them use tools such as SNS or SMS again by having them use the human resources support service system.

[0080] Furthermore, since it is expected that the length of employment will vary depending on the department from which the employee leaves, it is possible to review the evaluation index rather than being limited to a standard message approach, and to use statistical processing based on the index that is most suitable for each department, thereby making it possible to create a work environment that is tailored to each individual employee with a detailed and appropriate approach.

[0081] Other Embodiments In the above embodiment, a customer attraction and personnel retention management system was described that uses a specific communication tool, for example, SNS (Social Networking Service). However, the present invention can also be applied to a customer attraction and personnel retention management system that uses SMS (Short Message Service), a service that allows messages to be exchanged between mobile phones (including smartphones) using telephone numbers as destinations.

[0082] Although the present embodiment has been described above, the present embodiment is not limited to this, and various modifications are possible within the scope of the gist of the present embodiment. [Industrial Applicability]

[0083] The customer attraction and personnel retention management system of this invention is not limited to individual job hunting, but is also expected to be highly useful as a system that can adapt to a wide range of personnel and introduce them to the most suitable employment opportunities by linking it with the student affairs office system that supports the employment of students from universities, vocational schools, and other institutions.

[0084] The disclosure of the present invention described above can be summarized at least as follows.

[0085] ( 1) A talent attraction and talent retention management system in which a company server, a job-hunter terminal operated by a job-hunter, a counselor terminal for providing job-hunting consultation or support, an employee terminal operated by an employee after joining the company, a company representative terminal operated by a company representative who recruits talent, a pre-employment job-hunting processing unit for providing a service of delivering job-hunting information according to recruitment requirements collected from the company representative terminal to the job-hunter terminal, and a talent attraction management site having a post-employment support processing unit communicate through a predetermined communication medium, The pre-employment job hunting processing unit comprises an associating means for associating the job hunter terminal of the job hunter with the human resource attraction management site, and a communication means for communicating between the job hunter terminal and the human resource attraction management site. The post-employment support processing unit comprises an entry / exit completion information storage means for receiving and storing entry / exit completion information indicating that the job hunter has joined or left the company from the company server, a message sending means for reading the entry / exit completion information at regular intervals and sending a message inquiring about the status to the employee terminal included in the entry / exit completion information, a response message storage means for storing a response message to the message in association with the entry / exit completion information, and a separation score sending means for determining a separation score based on the response message and sending information about the separation score to the company representative terminal. The human resource attraction management site is characterized in that it presents job hunting information according to the feel of the interaction with the job hunter terminal via the pre-employment job hunting processing unit, and sends the separation score determined based on the response message to the company representative terminal via the post-employment support processing unit.

[0087] ( 2 ) The feeling of the degree of access to the job-hunting related web page on the job-hunting terminal of the job-hunting person is characterized in that the first predetermined value range is the number of recognitions of the company by the job-hunting person, the second predetermined value range is the number of interested people, the third predetermined value range is the number under consideration, the fourth predetermined value range is the number of prospective employees, and the fifth predetermined value range is the number of prospective employees, and these are converted into score values ​​and displayed on the company representative terminal.

[0089] ( 3 ) the response message The aforementioned and a support message sending means for sending a support message to the counselor terminal and then sending the support message to the employee terminal.

[0090] ( 4 ) The counselor terminal is characterized in that it receives support request information for care of any one of mental care in the work environment, motivation, salary and benefits, and relationships with superiors.

[0091] ( 5 ) The above between the counselor terminal and the employee terminal mental If, as a result of the care, the employee chooses to resign and begin job hunting, the system will provide support that presents job hunting information according to the employee's interaction with the job-hunting device, and the employee will be able to use this support at their own discretion.

[0092] ( 6 ) The communication means is characterized by using a predetermined communication service.

[0093] ( 7) The predetermined communication service is a social networking service.

[0094] ( 8 ) The predetermined communication service is SMS.

[0095] ( 9 ) A human resources aggregation management method for a customer attraction and retention management system in which a company server, a job hunter terminal operated by a job hunter, a counselor terminal for providing consultation or support for job hunting, an employee terminal operated by an employee after joining the company, a company representative terminal operated by a company representative who conducts recruitment, a pre-employment job hunting processing unit for providing a service of delivering job hunting information according to recruitment requirements collected from the company representative terminal to the job hunter terminal, and a human resources attraction management site including a pre-employment job hunting processing unit and a post-employment support processing unit, communicate with each other via a predetermined communication medium, the pre-employment job hunting processing unit performing an association step of associating the job hunter terminal of the job hunter with the human resources attraction management site, and a communication step of performing communication between the job hunter terminal and the human resources attraction management site and the post-employment support processing unit has an employment entry / exit completion information storage step of receiving employment entry / exit completion information indicating that the job seeker has joined or left the company from the company server and storing the information in an employment entry / exit completion information storage means; a message sending step of reading the employment entry / exit completion information at regular intervals and sending a message inquiring about the status to the employee terminal included in the employment entry / exit completion information; a response message storage step of storing a response message to the message in response message storage means in association with the employment entry / exit completion information; and a separation score transmission step of calculating a separation score based on the response message and transmitting information about the separation score to the company employee terminal. [Explanation of symbols]

[0096] 1 Customer attraction and talent retention management system 10 Job-hunting terminals 20 SNS Server 30 Company representative terminals 40 Counselor terminal 50 Corporate Servers 60 Network 100 Talent Attraction Management Site 110 PC 120 social networking sites 122 Pre-employment job hunting support department 124 Post-employment support department 126 Storage section

Claims

1. In a talent attraction and talent retention management system, a company server communicates with a talent attraction management site via a predetermined communication medium, the site comprising a job-hunting terminal operated by the job-hunting person, a counselor terminal for providing consultation or support for the job-hunting, an employee terminal operated by an employee after joining the company, a company representative terminal operated by a company representative who recruits talent, a pre-employment job-hunting processing unit for providing a service of delivering job-hunting information according to recruitment requirements collected from the company representative terminal to the job-hunting person terminal, and a post-employment support processing unit, The pre-employment job hunting processing section an association means for associating the job seeker terminal of the job seeker with the talent acquisition management site; a communication means for communicating between the job-hunting terminal and the human resource acquisition management site, The post-employment support processing unit: a company entry / exit completion information storage means for receiving and storing company entry / exit completion information indicating that the job seeker has entered or left the company from the company server; a message sending means for reading the entry / exit completion information at regular intervals and sending a message inquiring about the status to the employee terminal included in the entry / exit completion information; a response message storage means for storing a response message to the message in association with the entry / exit completion information; and a turnover score transmission means for calculating a turnover score based on the response message and transmitting information about the turnover score to the company employee terminal, The human resource attraction and retention management system is characterized in that the human resource attraction management site presents job hunting information based on the impression of the interaction with the job seeker terminal via the pre-employment job hunting processing unit, and transmits the turnover score calculated based on the response message to the company representative terminal via the post-employment support processing unit.

2. The customer attraction and talent retention management system described in claim 1, characterized in that the feeling of the degree of access to the job hunting related web page on the job seeker's terminal is expressed as a score value displayed on the company representative's terminal, with a first predetermined value range being the number of people aware of the company by the job seeker, a second predetermined value range being the number of people interested, a third predetermined value range being the number of people under consideration, a fourth predetermined value range being the number of people expected to join the company, and a fifth predetermined value range being the number of people expected to join the company.

3. 2. The customer attraction and personnel retention management system according to claim 1, further comprising support message sending means for sending the response message to the counselor terminal and sending a support message to the employee terminal.

4. 4. The customer attraction and personnel retention management system according to claim 3, wherein the counselor terminal receives support request information for any of mental health care in the work environment, motivation, salary and benefits, and relationships with superiors.

5. The customer attraction and personnel retention management system according to claim 4, characterized in that, if, as a result of the mental care between the counselor terminal and the employee terminal, the employee chooses to resign and becomes a job seeker, the job seeker can again use, at his or her own discretion, support to present job hunting information according to the feeling of the interaction with the job seeker terminal.

6. 2. The customer attraction and personnel retention management system according to claim 1, wherein said communication means uses a predetermined communication service.

7. 7. The customer attraction and personnel retention management system according to claim 6, wherein the predetermined communication service is a social networking service.

8. 7. The customer attraction and personnel retention management system according to claim 6, wherein the predetermined communication service is SMS.

9. In a human resource aggregation management method for a customer attraction and human resource retention management system, a company server communicates with a job seeker terminal operated by a job seeker, a counselor terminal that provides job hunting consultation or support, an employee terminal operated by an employee after joining the company, a company representative terminal operated by a company representative who recruits personnel, a pre-employment job hunting processing unit for providing a service of delivering job hunting information according to recruitment requirements collected from the company representative terminal to the job seeker terminal, and a post-employment support processing unit, via a predetermined communication medium, The pre-employment job hunting processing section an associating step of associating the job seeker terminal of the job seeker with the talent acquisition management site; a communication step of communicating between the job-hunting terminal and the human resource acquisition management site, The post-employment support processing unit: a company entry / exit completion information storage step of receiving from the company server company entry / exit completion information indicating that the job seeker has entered or left the company and storing the information in a company entry / exit completion information storage means; a message sending step of reading the entry / exit completion information at regular intervals and sending a message inquiring about the status to the employee terminal included in the entry / exit completion information; a response message storage step of storing a response message to the message in response message storage means in association with the attendance completion information; A human resource aggregation management method for a customer attraction and human resource retention management system, characterized by having a turnover score transmission step of calculating a turnover score based on the response message and transmitting information about the turnover score to the company representative terminal.

Images