Response system, information terminal, and control method

Abstract

To provide a reception system capable of supporting a visitor to unlock or open a door such as an auto-locking door.SOLUTION: A reception system 10 include: a first acquisition unit 23a that acquires first information through an intercom system installed in apartment 100; a second acquisition unit 23b that acquires second information of a visitor visiting the apartment 100; and a control unit 23c that has operation mode for controlling at least one of unlocking and opening a door in a common area of the apartment 100 based on the acquired second information when the acquired first information satisfies prescribed conditions.SELECTED DRAWING: Figure 1

Description

[Technical Field]

[0001] The present invention relates to a response system used to unlock or open a door provided in a common area of ​​a public facility. [Background technology]

[0002] Various technologies relating to auto-locking doors installed in public facilities have been proposed (see, for example, Patent Documents 1 and 2). [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Japanese Patent Publication No. 2020-53047 [Patent Document 2] Patent No. 6765147 Summary of the Invention [Problem to be solved by the invention]

[0004] There is room for consideration regarding how visitors to a collective facility can unlock or open the auto-locking doors installed in the collective facility.

[0005] The present invention provides a response system and the like that can assist visitors in unlocking or opening doors such as auto-locking doors. [Means for solving the problem]

[0006] A response system according to one embodiment of the present invention comprises a first acquisition unit that acquires first information through an intercom system installed in a collective facility, a second acquisition unit that acquires second information of visitors to the collective facility, and a control unit having an operating mode that controls at least one of unlocking and opening a door installed in a common area of ​​the collective facility based on the acquired second information when the acquired first information satisfies a predetermined condition.

[0007] An information terminal according to one embodiment of the present invention comprises a first acquisition unit that acquires first information of a visitor visiting a collective facility, a second acquisition unit that acquires second information of the visitor, and a control unit having an operating mode that controls at least one of unlocking and opening a door provided in a common area of ​​the collective facility based on the acquired second information when the acquired first information satisfies a predetermined condition.

[0008] A control method according to one embodiment of the present invention includes a first acquisition step of acquiring first information through an intercom system installed in an apartment complex, a second acquisition step of acquiring second information of visitors to the apartment complex, and a control step having an operating mode of controlling at least one of unlocking and opening a door installed in a common area of ​​the apartment complex based on the acquired second information when the acquired first information satisfies a predetermined condition.

[0009] A program according to one aspect of the present invention is a program for causing a computer to execute the control method. [Effects of the Invention]

[0010] The response system etc. of the present invention can assist visitors in unlocking or opening doors such as auto-locking doors. [Brief explanation of the drawings]

[0011] [Figure 1] FIG. 1 is a block diagram showing a first example of a configuration of a response system according to an embodiment. [Figure 2] FIG. 2 is a block diagram showing a second example of the configuration of the response system according to the embodiment. [Figure 3] FIG. 3 is a block diagram showing a third example of the configuration of the response system according to the embodiment. [Figure 4] FIG. 4 is a sequence diagram of an operation example 1 of the response system according to the embodiment. [Figure 5] FIG. 5 is a diagram illustrating an example of delivery schedule information. [Figure 6]FIG. 6 is a block diagram illustrating a functional configuration of the intercom master unit according to the embodiment. [Figure 7] FIG. 7 is a sequence diagram of a second operation example of the response system according to the embodiment. DETAILED DESCRIPTION OF THE INVENTION

[0012] Hereinafter, the embodiments will be described in detail with reference to the drawings. Note that the embodiments described below are all comprehensive or specific examples. The numerical values, shapes, materials, components, component placement and connection forms, steps, and step order shown in the following embodiments are merely examples and are not intended to limit the present invention. Furthermore, among the components in the following embodiments, components not recited in independent claims will be described as optional components.

[0013] It should be noted that the drawings are schematic diagrams and are not necessarily strict illustrations. In addition, in the drawings, substantially the same components are denoted by the same reference numerals, and overlapping descriptions may be omitted or simplified.

[0014] (Embodiment) [composition] First, the configuration of a response system according to an embodiment will be described. FIG. 1 is a block diagram showing a first configuration example of a response system according to an embodiment. As shown in FIG. 1, the response system 10 includes a lobby intercom 20, a control device 30, a gateway device 40, multiple intercom master units 50, a management device 60, an auto-locking door 70, and a server system 80. Note that the response system 10 does not need to include all of the devices shown in FIG. 1, and may not include some of the devices. Furthermore, instead of the multiple devices shown in FIG. 1, the response system 10 may include a single device that integrates the functions of the multiple devices.

[0015] The response system 10 is a system applied to an apartment building 100. The apartment building 100 is an example of a collective facility, such as an apartment building, a dormitory, or company housing. Here, service providers such as delivery services, home care services, and housekeeping services may dispatch visitors to the apartment building 100. Generally, in order to open an auto-locking door 70 installed in a common area of ​​the apartment building 100, the visitor must operate the lobby intercom 20 to call a user at the destination, and have the user unlock (or open) the auto-locking door 70.

[0016] When calling a user at a visit destination, a ring tone is output from intercom master unit 50 installed in the private area where the user resides. However, the user may not want the ring tone to ring when they want to concentrate on work in the private area, when they are putting their baby to sleep, or when they themselves are resting (such as while sleeping).

[0017] In response to this, the response system 10 is provided with an operating mode called silent unlocking mode. By using the silent unlocking mode, a visitor can unlock (or open) the auto-locking door 70 without ringing the doorbell and reach the private area where the visited user resides. Note that in the silent unlocking mode, the doorbell may sound at a volume lower than a predetermined volume (for example, a volume that does not interfere with work, etc.). Below, each device (component) provided in the response system 10 will be described.

[0018] First, we will explain the lobby intercom 20. The lobby intercom 20 is an information terminal installed outside (outdoors) of the entrance (i.e., the common area) of the apartment building 100. The lobby intercom 20 controls, for example, the auto-lock door 70. The lobby intercom 20 includes an input receiving unit 21, a communication unit 22, an information processing unit 23, a memory unit 24, an imaging unit 25, and a wireless communication unit 26.

[0019] The input receiving unit 21 receives manual input (operation) from a visitor. The input receiving unit 21 is realized by, for example, a numeric keypad and a call button, but may also be realized by a touch panel. The numeric keypad buttons are buttons that a visitor to the apartment complex 100 uses to input the number of the private area they are visiting, and the call button is a button that, after pressing the number of the private area they are visiting, calls (rings) the intercom master unit 50 installed in that private area. The input receiving unit 21 may also receive voice input from the visitor, and in this case, the input receiving unit 21 includes a microphone. Specific examples of the microphone include, but are not limited to, a condenser microphone, a dynamic microphone, or a MEMS (Micro Electro Mechanical Systems) microphone.

[0020] The communication unit 22 is a communication circuit (communication module) that enables the lobby intercom 20 to communicate with the control device 30, the intercom master unit 50, the auto-lock door 70, and the like via a local communication network. The communication performed by the communication unit 22 is, for example, wired communication, but may also be wireless communication. The communication standard of the communication performed by the communication unit 22 is not particularly limited. The communication standard of the communication performed by the communication unit 22 may differ depending on the device of the other party of communication.

[0021] The information processing unit 23 processes information related to the control of the auto-locking door 70. The information processing unit 23 is realized, for example, by a microcomputer, but may also be realized by a processor. The information processing unit 23 has, as functional components, a first acquisition unit 23a, a second acquisition unit 23b, and a control unit 23c. The functions of the first acquisition unit 23a, the second acquisition unit 23b, and the control unit 23c are realized, for example, by the microcomputer or processor constituting the information processing unit 23 executing a computer program stored in the storage unit 24. The detailed functions of the first acquisition unit 23a, the second acquisition unit 23b, and the control unit 23c will be described later.

[0022] The storage unit 24 is a storage device that stores information necessary for information processing related to the control of the auto-locking door 70, computer programs executed by the information processing unit 23, etc. The storage unit 24 is realized by, for example, a semiconductor memory.

[0023] The imaging unit 25 is a camera that captures images (moving images) of the visitor, and is realized by an image sensor or the like.

[0024] The wireless communication unit 26 is a communication circuit (communication module) that enables the lobby intercom 20 to perform short-range wireless communication with a mobile terminal (not shown) or IC card held by a visitor. The wireless communication unit 26 performs wireless communication in accordance with a communication standard such as BLE (Bluetooth (registered trademark) Low Energy) or NFC (Near Field Communication).

[0025] Next, the control device 30 will be described. The control device 30 is a device that controls the devices installed in the apartment building 100 and controls communication between the devices installed in the apartment building 100 (for example, communication between the lobby intercom 20 and the intercom master unit 50). The control device 30 is a device located between the server system 80 and the lobby intercom 20 on the communication network. The control device 30 includes a first communication unit 31, a second communication unit 32, an information processing unit 33, and a memory unit 34.

[0026] The first communication unit 31 is a communication circuit (communication module) that enables the control device 30 to communicate with the lobby intercom 20, the multiple intercom master units 50, and the management device 60 via a local communication network. The communication performed by the first communication unit 31 is, for example, wired communication, but may also be wireless communication. The communication standard of the communication performed by the first communication unit 31 is not particularly limited. The communication standard of the communication performed by the first communication unit 31 may differ depending on the device with which the communication is being made. Also, in FIG. 1, the intercom master unit 50 and the management device 60 are both connected to a single first communication unit 31, but they may also be connected to different first communication units 31 (communication circuits). In other words, the control device 30 may be provided with multiple first communication units 31 depending on the device with which the communication is being made.

[0027] The second communication unit 32 is a communication circuit (communication module) for the control device 30 to communicate with the server system 80 via the gateway device 40. The communication performed by the second communication unit 32 is, for example, wired communication, but may also be wireless communication. The communication standard of the communication performed by the second communication unit 32 is not particularly limited.

[0028] The information processing unit 33 processes information related to the control of devices installed in the apartment building 100, and information related to the control of communications within the apartment building 100. The information processing unit 33 is realized, for example, by a microcomputer, but may also be realized by a processor. The functions of the information processing unit 33 are realized, for example, by the microcomputer or processor constituting the information processing unit 33 executing a computer program stored in the memory unit 34.

[0029] The storage unit 34 is a storage device that stores information necessary for the above information processing, computer programs executed by the information processing unit 33, etc. The storage unit 34 is realized by, for example, a semiconductor memory.

[0030] Next, the gateway device 40, the intercom master unit 50, the management device 60, and the auto-locking door 70 will be described. The gateway device 40 is a communication device that enables devices installed in the apartment building 100, such as the lobby intercom 20 and the control device 30, to communicate with the server system 80 via a wide area communication network such as the Internet. The gateway device 40 is a device located between the server system 80 and the lobby intercom 20 on the communication network. The gateway device 40 includes a first communication unit 41, a second communication unit 42, an information processing unit 43, and a storage unit 44.

[0031] The first communication unit 41 is a communication circuit (communication module) for the gateway device 40 to communicate with the control device 30. The communication performed by the first communication unit 41 is, for example, wired communication, but may also be wireless communication. The communication standard of the communication performed by the first communication unit 41 is not particularly limited. The communication standard of the communication performed by the first communication unit 41 may differ depending on the device of the other party of communication.

[0032] The second communication unit 42 is a communication circuit (communication module) for the gateway device 40 to communicate with the server system 80 via a wide area communication network. The communication performed by the second communication unit 42 is, for example, wired communication, but may also be wireless communication. There are no particular limitations on the communication standard of the communication performed by the second communication unit 42.

[0033] The information processing unit 43 performs information processing related to the relay of communications between the devices installed in the apartment building 100 and the server system 80. The information processing unit 43 is realized, for example, by a microcomputer, but may also be realized by a processor. The functions of the information processing unit 43 are realized, for example, by the microcomputer or processor constituting the information processing unit 43 executing a computer program stored in the storage unit 44.

[0034] The storage unit 44 is a storage device that stores information necessary for the above information processing, computer programs executed by the information processing unit 43, etc. The storage unit 44 is realized by, for example, a semiconductor memory.

[0035] The intercom master unit 50 is an information terminal fixedly installed in a private area of ​​the apartment building 100. For example, an intercom master unit 50 is provided in each of a plurality of private areas. The private areas are an example of facilities included in an apartment facility. The intercom master unit 50 has a display unit (not shown) and can display on the display unit an image of a visitor captured by the imaging unit 25 provided in the intercom slave unit (in other words, a door phone, not shown) or the lobby intercom 20.

[0036] The management device 60 is installed in the manager's room where the manager of the apartment complex 100 stays, and is used by the manager to manage the intercom system (e.g., a system including the lobby intercom 20, the control device 30, the intercom base unit 50, and the management device 60).

[0037] The auto-locking door 70 is a door provided at the entrance (i.e., common area) of the apartment building 100. The auto-locking door 70 is automatically locked (or closed) a certain time after it is unlocked (or opened). The door that the auto-locking door 70 has may be a sliding door or a swing door. Note that unlocking here means, for example, releasing the locking mechanism (such as an electric lock) of the auto-locking door 70. Opening means, for example, releasing the locking mechanism and then opening the auto-locking door 70.

[0038] Next, the server system 80 will be described. The server system 80 is a server system provided outside the apartment building 100. The server system 80 includes a first server 81 and a second server 82. Note that it is not essential for the server system 80 to include multiple servers in this manner, and the server system 80 may be configured by a single server.

[0039] The first server 81 is a cloud server installed outside the apartment building 100. The first server 81 is used, for example, by a business operator different from the above-mentioned service provider. Such a business operator is, for example, a business operator that provides devices (such as the gateway device 40) installed in the apartment building 100.

[0040] The second server 82 is a cloud server provided outside the apartment building 100. The second server 82 is used, for example, by a service provider that provides a visiting service. The second server 82 specifically includes a communication unit 83, an information processing unit 84, and a storage unit 85.

[0041] The communication unit 83 is a communication module (communication circuit) that enables the second server 82 to communicate with other devices via a wide area communication network. The communication performed by the communication unit 83 is, for example, wired communication, but may also be wireless communication. There is no particular limitation on the communication standard used for the communication.

[0042] The information processing unit 84 performs information processing such as authentication processing, which will be described later, etc. The information processing unit 84 is realized by, for example, a microcomputer, but may also be realized by a processor.

[0043] The information processing unit 84 has, as functional components, an acquisition unit 84a, an authentication unit 84b, and an output unit 84c. The functions of the acquisition unit 84a, the authentication unit 84b, and the output unit 84c are realized, for example, by a microcomputer or a processor constituting the information processing unit 84 executing a computer program stored in the storage unit 85. The detailed functions of the acquisition unit 84a, the authentication unit 84b, and the output unit 84c will be described later.

[0044] The storage unit 85 is a storage device that stores information necessary for the above information processing, computer programs executed by the information processing unit 84, etc. The storage unit 85 is realized by, for example, an HDD (Hard Disk Drive), but may also be realized by a semiconductor memory or the like.

[0045] The configuration of the response system 10 has been described above. In Fig. 1, the response system 10 includes one lobby intercom 20 and one control device 30. However, if two or more auto-locking doors 70 are installed in the apartment building 100, the response system 10 may include multiple lobby intercoms 20. Fig. 2 is a block diagram showing a second configuration example of such a response system 10.

[0046] Furthermore, when the apartment building 100 includes multiple buildings, the response system 10 may include multiple lobby intercoms 20 and multiple control devices 30. FIG. 3 is a block diagram showing a third configuration example of such a response system 10. Specifically, FIG. 3 shows a case where the apartment building 100 includes a first building 101 and a second building 102. Note that, although the gateway device 40 and the two control devices 30 are directly connected in FIG. 3, a switching hub may be interposed between the gateway device 40 and the two control devices 30.

[0047] [Example 1] Next, a description will be given of an operation example 1 of the response system 10. Fig. 4 is a sequence diagram of the operation example 1 of the response system 10. In the following operation example 1, the visitor to the apartment building 100 is a delivery person dispatched by a delivery company, and the second server 82 included in the server system 80 is described as being used by the delivery company.

[0048] When a delivery person from the delivery company arrives at the entrance (common area) of the apartment building 100, he / she inputs first information into the lobby intercom 20. The input of the first information is an input for transitioning the response system 10 to the silent unlocking mode, and is performed, for example, by pressing a plurality of buttons (such as numeric keypad buttons) included in the input receiving unit 21 in a predetermined order. The input receiving unit 21 may be provided with a dedicated button (such as a function key) for transitioning to the silent unlocking mode, and the input of the first information may be performed by pressing the dedicated button. The input receiving unit 21 of the lobby intercom 20 receives the input of the first information from the delivery person (S11).

[0049] The first acquisition unit 23a acquires the first information input to the input acceptance unit 21 (S12), and if the acquired first information satisfies a predetermined condition, the lobby intercom 20 (control unit 23c) transitions to the silent unlocking mode (S13). The predetermined condition is, for example, whether or not multiple buttons (such as numeric keypad buttons) included in the input acceptance unit 21 are pressed in a predetermined order. If the predetermined condition is not met, the lobby intercom 20 does not transition to the silent unlocking mode.

[0050] Next, the delivery person inputs the slip number, and the input receiving unit 21 receives the input of the slip number from the delivery person (S14). The slip number is an example of second information, and is an example of information associated with the service provided by the visitor. In Operation Example 1, the slip number functions as a PIN code for unlocking or opening the auto-lock door 70.

[0051] When the entry of the slip number is completed, the second acquisition unit 23b acquires the entered slip number as the first slip number (S15) and stores the acquired first slip number in the memory unit 24 (S16). Next, the communication unit 22 transmits an authentication request to the control device 30 (S17). The authentication request is an example of a request to unlock or open the auto-lock door 70. The authentication request includes the first slip number acquired in step S15.

[0052] The first communication unit 31 of the control device 30 receives the authentication request from the lobby intercom 20. The second communication unit 32 transmits the authentication request received by the first communication unit 31 to the gateway device 40 (S18). As will be described later, the authentication request is ultimately received by the server system 80, and therefore the processing of step S18 can be said to be processing of transmitting the authentication request to the server system 80 via the gateway device 40.

[0053] The first communication unit 41 of the gateway device 40 receives an authentication request from the control device 30. The information processing unit 43 includes a gateway ID in the received authentication request (S19). The gateway ID is an example of gateway identification information for identifying the gateway device 40, in other words, information for distinguishing the gateway device 40 from other gateway devices. The gateway ID is stored in advance in, for example, the storage unit 44. Furthermore, the second communication unit 42 transmits the authentication request including the gateway ID to the server system 80 (S20). In other words, the second communication unit 42 transmits the authentication request including the gateway ID.

[0054] In the server system 80, the communication unit 83 of the second server 82 receives an authentication request via the first server 81. The acquisition unit 84a acquires the received authentication request (S21). The authentication unit 84b performs authentication based on the slip number and gateway ID included in the authentication request (S22).

[0055] The authentication method in step S22 will be specifically described below. As described above, the second server 82 is a server used by the delivery company, and delivery schedule information is pre-stored in the storage unit 85 of the second server 82. FIG. 5 is a diagram showing an example of delivery schedule information. As shown in FIG. 5, the delivery schedule information associates delivery destination information indicating the delivery destination building with the shipping slip number of the package to be delivered to the delivery destination building. The delivery destination information includes, for example, the building name, building number, room number, and gateway ID of the gateway device installed in the building. In other words, the delivery schedule information associates the gateway ID with the shipping slip number.

[0056] In step S22, the authentication unit 84b specifically performs authentication by comparing the slip number and gateway ID included in the authentication request with the delivery schedule information stored in the storage unit 85. The authentication unit 84b determines that authentication is successful when the first slip number and gateway ID included in the authentication request are associated (paired) in the delivery schedule information. In other words, the authentication unit 84b determines that authentication is successful when the package is about to be delivered to the correct delivery destination (building).

[0057] When the authentication unit 84b determines that the authentication is successful, the output unit 84c outputs response information (S23). The response information includes authentication success / failure information indicating that the authentication is successful, and the second slip number that is the same as the first slip number. The authentication success / failure information is information regarding whether the authentication is successful or not.

[0058] If it is determined in step S22 that the authentication is not successful, the output unit 84c outputs response information that includes, for example, authentication success / failure information indicating that the authentication is not successful and that does not include the second invoice number. Alternatively, the output unit 84c may output response information that includes, for example, authentication success / failure information indicating that the authentication is not successful and that includes the second invoice number. As described above, if the response system 10 includes multiple lobby intercoms 20, if the response information includes the second invoice number, only the lobby intercom 20 whose first invoice number is stored in the memory unit 24 can report that the authentication is not successful by comparing the first invoice number with the received second invoice number. It is not essential that the response information include authentication success / failure information; for example, the response information may be output only when authentication is successful.

[0059] As described below, the response information is ultimately received by the lobby intercom 20, the control device 30, and the gateway device 40, so the processing of step S23 can be said to be processing of outputting the response information to the lobby intercom 20 or to a device (control device 30 or gateway device 40) located between the server system 80 and the lobby intercom 20 on the communication network.

[0060] The response information output by the output unit 84c is transmitted by the communication unit 83 to the gateway device 40 via the first server 81 (S24). The response information transmitted in step S24 is designated with the gateway ID included in the authentication request as its destination. Therefore, the response information is transmitted to the gateway device 40, not to a gateway device installed in another building. The destination may be designated by the second server 82 (output unit 84c) or the first server 81.

[0061] The second communication unit 42 of the gateway device 40 receives the response information from the server system 80 (first server 81). The first communication unit 41 transmits the response information received by the second communication unit 42 to the control device 30 (S25).

[0062] The second communication unit 32 of the control device 30 receives the response information from the control device 30. Furthermore, the first communication unit 31 transmits the response information received by the second communication unit 32 to the lobby intercom 20 (S26).

[0063] The communication unit 22 of the lobby intercom 20 receives the response information from the control device 30. The control unit 23c determines whether the first slip number stored in the memory unit 24 in step S16 matches the second slip number included in the response information (information received by the communication unit 22 as a response to the authentication request) (S27). If the control unit 23c determines that the first slip number and the second slip number match, the control unit 23c unlocks (or opens) the auto-locking door 70 (S28). Although not shown, if the control unit 23c determines that the first slip number and the second slip number do not match, the control unit 23c does not unlock (or open) the auto-locking door 70. Furthermore, if the control unit 23c receives response information including authentication success / failure information indicating that authentication was not successful in step S26, the control unit 23c also does not unlock (or open) the auto-locking door 70.

[0064] The first slip number stored in memory unit 24 in step S16 may be deleted when auto-locking door 70 is unlocked (or opened) or after a certain period of time has passed since auto-locking door 70 was unlocked (or opened). The first slip number stored in memory unit 24 in step S16 may be deleted when no response information is received for a certain period of time after the authentication request was sent. In other words, the first slip number stored in memory unit 24 in step S16 may be deleted when a predetermined condition is met.

[0065] As described above, the response system 10 (control unit 23c) has a silent unlocking mode, which is an operating mode that controls at least one of unlocking and opening of the autolocking door 70 installed in the common area of ​​the apartment building 100 based on the slip number (an example of the second information) acquired in step S15 when the first information acquired in step S12 satisfies a predetermined condition. With the response system 10 transitioning to the silent unlocking mode, a delivery person can unlock (or open) the autolocking door 70 by entering the slip number into the lobby intercom 20 without calling the user of the delivery destination, and can arrive in front of the entrance to the private area where the user resides. In other words, with the response system 10, the user can invite the delivery person to the private area where the user resides without ringing the intercom base unit 50. The response system 10 can provide a service that leaves a package in front of the entrance to the private area (a so-called drop-off and delivery service).

[0066] The automatic door response system described in Patent Document 1 (JP 2020-53047 A) identifies the unlocking device using building identification information, and can be said to be a system that assumes that one automatic door is installed in one building. If multiple automatic doors are installed in one building, the automatic door response system described in Patent Document 1 is thought to be unable to identify which automatic door should be unlocked.

[0067] In contrast, even when the response system 10 is equipped with a plurality of lobby intercoms 20, it can appropriately unlock (or open) only the auto-locking door 70 near the delivery person (visitor).

[0068] For example, as shown in FIG. 2 above, the response system 10 may include multiple lobby intercoms 20. In this case, in step S26, the first communication unit 31 of the control device 30 transmits response information to, for example, all of the multiple lobby intercoms 20 that are communicatively connected to the first communication unit 31 of the control device 30. In other words, all of the lobby intercoms 20 included in the response system 10 receive the response information and attempt the determination in step S28. However, since only the lobby intercom 20 into which the delivery person inputs the slip number succeeds in the determination in step S28, only the auto-locking door 70 near the delivery person is properly unlocked (or opened).

[0069] Possible methods for sending response information to all of the multiple lobby intercoms 20 include a method in which the response information sent from the gateway device 40 to the control device 30 includes an instruction to send the response information to all lobby intercoms 20 under the control of the control device 30 (such as specifying a broadcast address), and a method in which the control device 30 has an algorithm that sends the response information to all of the subordinate lobby intercoms 20 when it receives the response information.If the IDs of the lobby intercoms 20 are managed in the server system 80, another possible method is to specify the ID of the destination lobby intercom 20 in the response information sent from the server system 80.

[0070] 3, the response system 10 may include a plurality of lobby intercoms 20 and a plurality of control devices 30. In this case, in step S25, the first communication unit 41 of the gateway device 40 transmits response information to, for example, all of the plurality of control devices 30 that are communicatively connected to the first communication unit 41 of the gateway device 40. In addition, in step S26, each of the plurality of control devices 30 transmits response information to, for example, all of the plurality of lobby intercoms 20 that are communicatively connected to the first communication unit 31 of the control device 30. In other words, all of the lobby intercoms 20 included in the response system 10 receive the response information and attempt the determination in step S28. However, only the lobby intercom 20 into which the delivery person inputs the slip number succeeds in the determination in step S28, and therefore only the autolocking door 70 near the delivery person is properly unlocked (or opened).

[0071] Possible methods for transmitting response information to all of the multiple control devices 30 include a method in which the response information transmitted from the server system 80 to the gateway device 40 includes an instruction to transmit the response information to all of the control devices 30 under the gateway device 40 (such as by specifying a broadcast address), and a method in which the gateway device 40 has an algorithm that causes the response information to be transmitted to all of the control devices 30 under the gateway device 40 when the response information is received. If the IDs of the control devices 30 are managed in the server system 80, another possible method is to specify the ID of the destination control device 30 in the response information transmitted from the server system 80. The method for transmitting response information from the control device 30 to all of the multiple lobby intercoms 20 is as described above.

[0072] In this way, even when the response system 10 is equipped with a plurality of lobby intercoms 20, it can appropriately unlock (or open) only the auto-locking door 70 near the delivery person (visitor).

[0073] In addition, in the door unlocking system described in Patent Document 2 (Japanese Patent No. 6765147), the server device receives an unlocking request that includes the device ID of the door control device. In other words, the unlocking request includes information indicating which door will be unlocked, and if the unlocking request is intercepted, it will be possible to determine which door will be unlocked.

[0074] In contrast, the response system 10 does not need to transmit information indicating which auto-locking door in the apartment building 100 is to be unlocked (or opened). In other words, the response system 10 can be said to have high security.

[0075] [Modification of the first information] In the first operational example, the first information is input in step S11 by pressing a plurality of buttons (such as numeric keypad buttons) included in the input receiving unit 21 in a predetermined order, but may be input by other operations. For example, if the input receiving unit 21 includes a button for selecting the visitor's business, the operation may be to select the business. In other words, the first information may include information indicating the business.

[0076] In this case, the predetermined condition is, for example, that the matter indicated by the first information is a predetermined matter. For example, the response system 10 can determine whether to switch to the silent unlocking mode depending on the matter, such as switching to the silent unlocking mode only when the matter is a delivery.

[0077] Furthermore, for example, the operation may be to select an attribute if the input receiving unit 21 includes a button for selecting an attribute of the visitor. In other words, the first information may include information indicating the attribute of the visitor.

[0078] In this case, the predetermined condition is, for example, that the attribute indicated by the first information is a predetermined attribute. For example, the response system 10 can determine whether to switch to the silent unlocking mode depending on the attribute of the visitor, such as switching to the silent unlocking mode only if the attribute is a friend of the user.

[0079] Furthermore, the first information does not necessarily have to be input manually, but may be input by the visitor's voice. In other words, the first information may include voice. For example, when a visitor inputs the number of the private room they are visiting, the lobby intercom 20 outputs a message encouraging the visitor to speak their purpose, allowing the input receiving unit 21 to receive voice input indicating the visitor's purpose. Similarly, the input receiving unit 21 can also receive voice input indicating the visitor's attributes. In this case, the input receiving unit 21 includes a microphone, and the control unit 23c can determine whether to transition to silent unlocking mode by performing voice recognition processing on the first information.

[0080] The first information may also include an image of the visitor captured by the imaging unit 25. For example, if a facial image of a specific visitor is registered in advance in the lobby intercom 20, the control unit 23c can transition to the silent unlocking mode only when the facial image of the specific visitor is captured. The control unit 23c can determine whether to transition to the silent unlocking mode by, for example, performing image processing to compare the facial image of the visitor captured by the imaging unit 25 with the registered facial image.

[0081] Furthermore, if feature information indicating the characteristics of the visitor's clothing (such as the delivery person's clothing or a mark) shown in the image captured by the imaging unit 25 is registered in advance in the lobby intercom 20, the control unit 23c can transition to the silent unlocking mode only when a facial image of a visitor wearing specific clothing is captured. The control unit 23c can determine whether to transition to the silent unlocking mode, for example, by performing image processing to compare the feature information of the clothing extracted from the image of the visitor captured by the imaging unit 25 with the registered feature information.

[0082] The first information may also include information received (acquired) by the wireless communication unit 26 from a device carried by the visitor via short-range wireless communication. For example, the wireless communication unit 26 may transition to the silent unlocking mode when it receives predetermined identification information from an IC card. In this case, the control unit 23c can transition to the silent unlocking mode only if the visitor has an IC card. Note that the IC card may be distributed in advance only to specific delivery companies, for example. The wireless communication unit 26 may receive the predetermined identification information from a mobile terminal carried by the visitor instead of an IC card.

[0083] In this way, the first information may be input manually, by voice, by imaging, or by short-range wireless communication. The first information may include at least one of information input by manual operation, voice, an image, and information input by short-range wireless communication.

[0084] Furthermore, the determination of whether to transition to silent unlock mode may be made based on at least one of the order in which the buttons are pressed, the purpose of the visitor, the attributes of the visitor, a facial image of the visitor, the clothing of the visitor, and identification information obtained from a device carried by the visitor. The predetermined condition may be a condition related to at least one of the order in which the buttons are pressed, the purpose of the visitor, the attributes of the visitor, a facial image of the visitor, the clothing of the visitor, and identification information obtained from a device carried by the visitor.

[0085] [Variations regarding the second information] In the above-described operation example 1, the slip number was manually entered. However, the method for inputting the slip number into the lobby intercom 20 is not limited to this method. For example, the delivery person may connect a mobile terminal carried by the delivery person to the wireless communication unit 26 of the lobby intercom 20, and input the slip number into the lobby intercom 20 via the mobile terminal by wireless communication.

[0086] Furthermore, if a two-dimensional barcode indicating the slip number is attached to the slip attached to the package, the imaging unit 25 may capture an image of the two-dimensional barcode, and the slip number may be input to the lobby intercom 20. In this case, the information processing unit 23 of the lobby intercom 20 has a two-dimensional barcode recognition function (a function of converting the two-dimensional barcode into a slip number).

[0087] Alternatively, the imaging unit 25 may capture an image of the slip number itself (a string of numbers) written on the slip attached to the package, and the slip number may be input to the lobby intercom 20. In this case, the information processing unit 23 of the lobby intercom 20 has a character recognition function.

[0088] In addition, in the above-described Operation Example 1, a slip number is used as the second information used for authentication, but information other than a slip number may be used as the second information. For example, facial image information of a delivery person may be used as the second information. In other words, in the above-described Operation Example 1, the slip number may be replaced with facial image information.

[0089] For example, when a delivery person from a delivery company arrives at the entrance (common area) of the apartment complex 100, he or she makes a predetermined input to the lobby intercom 20, causing the imaging unit 25 to capture an image of his or her face. First facial image information indicating the captured facial image is stored in the storage unit 24. Thereafter, an authentication request including the first facial image information is transmitted to the server system 80. In the second server 82 (a server used by the delivery company) of the server system 80, facial image information of delivery people belonging to the delivery company is registered in advance, and the authentication unit 84b can verify whether the first facial image information indicates the facial image of the delivery person. In other words, the authentication unit 84b can perform authentication based on the first facial image information.

[0090] Thereafter, response information including the second facial image information is transmitted to the lobby intercom 20. When the control unit 23c determines that the facial image indicated by the first facial image information stored in the storage unit 24 and the facial image indicated by the second facial image information included in the received response information represent the same person, the control unit 23c unlocks (or opens) the auto-locking door 70.

[0091] As described above, the facial image information of the delivery person may be used as the second information instead of the slip number.

[0092] The second information may be information relating to a service related to the apartment complex 100. The second information may be information identified at the service level provided to the exclusive use area, such as a service number (such as a slip number), or may be information identified at the service provider level, such as an ID given to a service provider. Examples of services related to the apartment complex 100 include delivery services, home care services, and housekeeping services.

[0093] [Example 2] Next, a second operational example of the response system 10 will be described. In the second operational example, an example in which the intercom master unit 50 transitions to silent unlocking mode will be described. First, a detailed configuration of the intercom master unit 50 will be described. FIG. 6 is a block diagram showing the functional configuration of the intercom master unit 50. As shown in FIG. 6, the intercom master unit 50 includes an input receiving unit 51, a communication unit 52, an information processing unit 53, and a memory unit 54.

[0094] The input accepting unit 51 accepts manual input (operation) from the user. The input accepting unit 51 is realized by a response button (call button) or the like, but may also be realized by a touch panel. The input accepting unit 51 may also accept voice input from the user, in which case the input accepting unit 51 includes a microphone.

[0095] The communication unit 52 is a communication circuit (communication module) that enables the intercom master unit 50 to communicate with the lobby intercom 20 via the control device 30. The communication performed by the communication unit 52 is, for example, wired communication, but may also be wireless communication. There are no particular limitations on the communication standard of the communication performed by the communication unit 52.

[0096] The information processing unit 53 processes information related to communication (calls) between the intercom master unit 50 (user) and the lobby intercom 20 (visitor). The information processing unit 53 is realized, for example, by a microcomputer, but may also be realized by a processor. The information processing unit 53 has, as functional components, a first acquisition unit 53a, a second acquisition unit 53b, and a control unit 53c. The functions of the first acquisition unit 53a, the second acquisition unit 53b, and the control unit 53c are realized, for example, by the microcomputer or processor constituting the information processing unit 53 executing a computer program stored in the storage unit 54. The detailed functions of the first acquisition unit 53a, the second acquisition unit 53b, and the control unit 53c will be described later.

[0097] The storage unit 54 is a storage device that stores information necessary for the above information processing, computer programs executed by the information processing unit 53, etc. The storage unit 54 is realized by, for example, a semiconductor memory.

[0098] Next, an operation example 2 of the response system 10 will be described. Fig. 7 is a sequence diagram of the operation example 2 of the response system 10. In the operation example 2, the visitor to the apartment building 100 is assumed to be a delivery person dispatched by a delivery company.

[0099] A user residing in the private area inputs first information into intercom master unit 50. The input of the first information is an input for transitioning intercom master unit 50 to silent unlock mode, and is performed, for example, by manual operation to input reception unit 51. Input reception unit 51 receives the input of the first information from the user (S31).

[0100] The first acquisition unit 53a acquires the first information input to the input acceptance unit 51 (S32), and if the acquired first information satisfies a predetermined condition, the intercom master unit 50 (control unit 53c) transitions to the silent unlocking mode (S33). The predetermined condition in this case is, for example, whether or not a predetermined operation for transitioning to the silent unlocking mode has been performed on the input acceptance unit 51. If the predetermined condition is not met, the intercom master unit 50 does not transition to the silent unlocking mode.

[0101] Thereafter, the delivery person arrives at the entrance (common area) of the apartment building 100 and makes a predetermined input to call the user to the lobby intercom 20. The input receiving unit 51 receives the predetermined input from the delivery person (S34). The predetermined input includes, for example, the room number of the user to be visited.

[0102] When the predetermined input is completed, the communication unit 22 sends a call request to the control device 30, addressed to the input room number (S35). The first communication unit 31 of the control device 30 receives the call request from the lobby intercom 20, and sends the received call request to the intercom master unit 50 installed in the room indicated by the room number included in the call request (S36).

[0103] The communication unit 52 of the intercom master unit 50 receives a call request from the control device 30. In the normal mode, the information processing unit 53 sounds a call sound based on the received call request to call the user. However, because the intercom master unit 50 has transitioned from the normal mode to the silent unlocking mode in step S33, the information processing unit 53 does not sound a call sound even though the call request has been received (S37). Note that in step S37, the intercom master unit 50 may sound the call sound at a volume lower than that in the normal mode (a volume that does not interfere with work, etc.). After receiving the call request, the communication unit 52 also transmits response information to the control device 30 (S38). The response information is information for requesting second information from the lobby intercom 20. Note that the user does not need to operate the intercom master unit 50 during steps S36 to S38. The fact that the call request has been received is stored as history information in the storage unit 54, allowing the user to confirm afterwards that a call request has been made.

[0104] The first communication unit 31 of the control device 30 receives the response information from the intercom master unit 50, and transmits the received response information to the lobby intercom 20 (S39).

[0105] The communication unit 22 of the lobby intercom 20 receives the response information. Based on the received response information, the information processing unit 23 prompts the delivery person to input the second information (S40). This prompt is performed, for example, by outputting a sound and / or displaying an image.

[0106] Thereafter, when the delivery person arrives at the entrance (common area) of the apartment building 100, he / she inputs the second information into the lobby intercom 20. The input receiving unit 21 receives the input of the second information from the delivery person (S41). The second information is, for example, information that functions as a personal identification number, which is composed of a combination of a room number and a multi-digit number. In this case, the second information includes the room number as information for identifying a specific residence included in the apartment building 100. The user of the intercom base unit 50 provides the second information to a specific visitor (in this case, the delivery person) that the delivery person wishes to invite to the private area while the intercom base unit 50 is operating in silent unlocking mode. This allows the delivery person to input the second information into the input receiving unit 21.

[0107] When the input of the second information is completed, the communication unit 22 transmits an unlocking request including the input second information to the control device 30 (S42). The first communication unit 31 of the control device 30 receives the unlocking request from the lobby intercom 20 and transmits the received unlocking request to the intercom master unit 50 (S43).

[0108] The communication unit 52 of the intercom master unit 50 receives an unlocking request from the control device 30. The second acquisition unit 53b acquires the second information included in the received unlocking request (S44). Here, the user not only provides the second information to a specific visitor as described above, but also registers the second information as registration information in the lobby intercom 20. The control unit 53c performs authentication to determine whether the second information acquired in step S43 matches the registration information stored (registered) in the memory unit 54 (S45).

[0109] When the control unit 53c determines that the authentication is successful (the second information matches the registration information), it outputs an unlock command, and the communication unit 52 transmits the output unlock command to the control device 30 (S46). The first communication unit 31 of the control device 30 receives the unlock command from the intercom master unit 50 and transmits the received unlock command to the lobby intercom 20 (S47).

[0110] The communication unit 22 of the lobby intercom 20 receives the unlock command. The information processing unit 23 unlocks (or opens) the auto-locking door 70 based on the received unlock command (S48). Although not shown, when the control unit 53c determines that the second information does not match the registered information, the communication unit 52 does not send the unlock command, but instead sends notification information to notify that authentication has not been established. In other words, when the control unit 53c determines that the second information does not match the registered information, the auto-locking door 70 is not unlocked (or opened).

[0111] As described above, the response system 10 (control unit 53c) has a silent unlocking mode, which is an operating mode that controls at least one of unlocking and opening of the autolocking door 70 provided in the common area of ​​the apartment building 100 based on the second information acquired in step S44 when the first information acquired in step S32 satisfies a predetermined condition. With the response system 10 transitioning to the silent unlocking mode, the delivery person can unlock (or open) the autolocking door 70 by inputting the second information without having to call the user of the delivery destination, and can reach the entrance to the private area where the user resides. In other words, with the response system 10, the user can invite the delivery person to the private area where the user resides without sounding a ringing sound on the intercom base unit 50. The response system 10 can provide a service that leaves a package in front of the entrance to the private area (a so-called drop-off and delivery service).

[0112] [Other variations] In the above embodiment, the lobby intercom 20 or the intercom master unit 50 transitions to the silent unlocking mode, but in the response system 10, it is sufficient that at least one device included in the intercom system transitions to the silent unlocking mode. For example, the control device 30 may transition to the silent unlocking mode. In this case, the first information is input by an administrator's operation into the management device 60 and acquired by the control device 30. If the control device 30 is capable of wireless communication with a mobile terminal (not shown) carried by the administrator, the first information may be input by an administrator's operation into the mobile terminal and acquired by the control device 30.

[0113] Furthermore, the silent unlocking mode may be set or not set independently for each private section, or may be set for the entire apartment building 100.

[0114] [Effects, etc.] As described above, the response system 10 includes a first acquisition unit 23a (first acquisition unit 53a) that acquires first information through an intercom system installed in the apartment building 100, a second acquisition unit 23b (second acquisition unit 53b) that acquires second information about a visitor to the apartment building 100, and a control unit 23c (control unit 53c) having an operation mode that controls at least one of unlocking and opening a door provided in a common area of ​​the apartment building 100 based on the acquired second information when the acquired first information satisfies a predetermined condition. The apartment building 100 is an example of a collective facility, and the auto-locking door 70 is an example of a door provided in a common area of ​​the apartment building 100. In the above embodiment, the operation mode that controls at least one of unlocking and opening a door provided in a common area of ​​the apartment building 100 based on the acquired second information is a silent unlocking mode.

[0115] When the first information satisfies a predetermined condition, the response system 10 can transition to an operation mode in which the response system 10 unlocks or opens the auto-locking door 70 based on the visitor's second information. When the response system 10 is operating in this operation mode, the visitor can unlock or open the auto-locking door 70 by inputting the second information. In other words, the response system 10 can assist the visitor in unlocking or opening the auto-locking door 70.

[0116] The first information also includes information input based on an operation by the visitor.

[0117] Such a response system 10 can transition to the above-mentioned operation mode when information input based on the operation of a visitor satisfies a predetermined condition.

[0118] The first information also includes at least one of the voice of the visitor and an image of the visitor.

[0119] Such a response system 10 can transition to the above-described operation mode when the voice and image of the visitor satisfy predetermined conditions.

[0120] The first information includes information indicating the visitor's business, and the predetermined condition includes a condition that the business indicated by the first information is the predetermined business.

[0121] Such a response system 10 can transition to the above-described operation mode when the visitor's business is a predetermined business.

[0122] Furthermore, the first information includes information indicating an attribute of the visitor, and the predetermined condition includes a condition that the attribute indicated by the first information is a predetermined attribute.

[0123] Such a response system 10 can transition to the above operation mode when the visitor's attributes are predetermined attributes.

[0124] The second information also includes information input based on an operation by the visitor.

[0125] Such a response system 10 can unlock or open the auto-locking door 70 based on information input through the visitor's operation.

[0126] The second information also includes information associated with the service provided by the visitor, which in the above embodiment is the slip number.

[0127] Such a reception system 10 can unlock or open the auto-locking door 70 based on information associated with the service provided by the visitor.

[0128] The second information also includes information for identifying a specific residence included in the apartment complex 100. In the above embodiment, such information is a room number.

[0129] Such a response system 10 can unlock or open the auto-locking door 70 based on information for identifying a specific residence included in the apartment complex 100.

[0130] Furthermore, the lobby intercom 20 (or intercom base unit 50) includes a first acquisition unit 23a (first acquisition unit 53a) that acquires first information of a visitor to the apartment building 100, a second acquisition unit 23b (second acquisition unit 53b) that acquires second information of the visitor, and a control unit 23c (control unit 53c) that has an operation mode that controls at least one of unlocking and opening a door provided in a common area of ​​the apartment building 100 based on the acquired second information when the acquired first information satisfies a predetermined condition. The lobby intercom 20 (or intercom base unit 50) is an example of an information terminal.

[0131] Such a lobby intercom 20 (or intercom master unit 50) can assist a visitor in unlocking or opening the auto-locking door 70.

[0132] In addition, the control method executed by a computer such as the response system 10 includes a first acquisition step of acquiring first information through an intercom system installed in the apartment building 100, a second acquisition step of acquiring second information of visitors to the apartment building 100, and a control step having an operation mode of controlling at least one of unlocking and opening a door installed in a common area of ​​the apartment building 100 based on the acquired second information when the acquired first information satisfies a predetermined condition.

[0133] Such a control method can assist visitors in unlocking or opening the auto-locking door 70.

[0134] (Other embodiments) Although the embodiments have been described above, the present invention is not limited to the above-described embodiments.

[0135] For example, in the above embodiment, the response system is applied to an apartment building, but it may also be applied to a collective facility other than an apartment building. For example, the response system can be applied to a collective facility that includes multiple facilities (multiple companies, departments, divisions, etc.), such as an office, factory, research facility, medical facility, or accommodation facility, and that has a shared entrance.

[0136] For example, in the above embodiment, the response system is realized by multiple devices, but it may also be realized as a single device. For example, the response system may be realized as a single device corresponding to any of the lobby intercom, the control device, and the intercom master unit. When the response system is realized by multiple devices, the components (especially functional components) of the response system may be allocated in any way among the multiple devices.

[0137] For example, the communication method between the devices in the above-described embodiments is not particularly limited. Furthermore, a relay device (such as a broadband router) (not shown) may be involved in the communication between the devices.

[0138] In the above-described embodiment, the processing performed by a specific processing unit may be performed by another processing unit. The order of multiple processing operations may be changed, or multiple processing operations may be performed in parallel.

[0139] In the above-described embodiments, each component may be realized by executing a software program suitable for that component, or by a program execution unit such as a CPU or processor reading and executing a software program recorded on a recording medium such as a hard disk or semiconductor memory.

[0140] Furthermore, each component may be realized by hardware. For example, each component may be a circuit (or integrated circuit). These circuits may form a single circuit as a whole, or each may be a separate circuit. Furthermore, each of these circuits may be a general-purpose circuit or a dedicated circuit.

[0141] Furthermore, the general or specific aspects of the present invention may be realized as a system, an apparatus, a method, an integrated circuit, a computer program, or a computer-readable recording medium such as a CD-ROM, or as any combination of a system, an apparatus, a method, an integrated circuit, a computer program, and a recording medium.

[0142] For example, the present invention may be realized as a method corresponding to the information processing executed by the lobby intercom, the control device, or the intercom master unit of the above-described embodiments, or as a program for causing a computer to execute these methods. Furthermore, the present invention may be realized as a computer-readable non-transitory recording medium on which such a program is recorded.

[0143] In addition, the present invention also includes forms obtained by applying various modifications to each embodiment that a person skilled in the art would think of, or forms realized by arbitrarily combining the components and functions of each embodiment within the scope of the present invention. [Explanation of symbols]

[0144] 10 Response System 20 Lobby intercom (information terminal) 23a, 53a 1st acquisition part 23b, 53b 2nd acquisition part 23c, 53c Control section 50 Intercom base unit (information terminal) 70 Auto-locking door 100 Apartment complexes (community facilities)

Claims

1. a first acquisition unit that acquires first information through an intercom system installed in the collective facility; a second acquisition unit that acquires second information of visitors who visit the collective facility; a control unit having an operation mode for controlling at least one of unlocking and opening a door provided in a common area of ​​the collective facility based on the acquired second information when the acquired first information satisfies a predetermined condition, The visitor provides a package delivery service; the second information includes a slip number assigned to the package, In the operation mode, from the time when the first information is acquired until at least one of unlocking and opening of the door is controlled, no call tone is output from an intercom master unit installed in the private area of ​​the complex to which the package is delivered. Response system.

2. The first information is input based on an operation by the visitor. The response system according to claim 1 .

3. The first information includes at least one of a voice of the visitor and an image of the visitor. The response system according to claim 1 or 2.

4. the first information includes information indicating the purpose of the visitor; The predetermined condition includes a condition that the matter indicated by the first information is a predetermined matter. The response system according to any one of claims 1 to 3.

5. the first information includes information indicating attributes of the visitor; The predetermined condition includes a condition that the attribute indicated by the first information is a predetermined attribute. The response system according to any one of claims 1 to 4.

6. The second information is input based on an operation by the visitor. The response system according to any one of claims 1 to 5.

7. a first acquisition unit that acquires first information of visitors who visit the collective facility; a second acquisition unit that acquires second information about the visitor; a control unit having an operation mode for controlling at least one of unlocking and opening a door provided in a common area of ​​the collective facility based on the acquired second information when the acquired first information satisfies a predetermined condition, The visitor provides a package delivery service; the second information includes a slip number assigned to the package, In the operation mode, from the time when the first information is acquired until at least one of unlocking and opening of the door is controlled, no call tone is output from an intercom master unit installed in the private area of ​​the complex to which the package is delivered. Information terminal.

8. a first acquisition step of acquiring first information through an intercom system installed in the collective facility; a second acquisition step of acquiring second information of visitors visiting the collective facility; a control step having an operation mode of controlling at least one of unlocking and opening of a door provided in a common area of ​​the collective facility based on the acquired second information when the acquired first information satisfies a predetermined condition, The visitor provides a package delivery service; the second information includes a slip number assigned to the package, In the operation mode, from the time when the first information is acquired until at least one of unlocking and opening of the door is controlled, no call tone is output from an intercom master unit installed in the private area of ​​the complex to which the package is delivered. Control method.

9. A program for causing a computer to execute the control method according to claim 8.

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