Work support system, information processing device, terminal device, work support method, and program

Abstract

A work support system is provided that improves the support system for workers who are in charge of maintenance work on a plurality of different target devices. The system compares the elapsed time from the start of work with a standard work time, and determines whether to output an alarm based on the comparison. If a work support request is detected in response to the output of the alarm, the system outputs the work support request.

Description

[Technical Field]

[0001] The present disclosure relates to a work support system, an information processing device, a terminal device, a work support method, and a program. [Background technology]

[0002] Workers who perform maintenance work on various equipment may be assigned to perform maintenance work at multiple locations in one day. Maintenance workers (hereafter referred to as "workers") perform maintenance work on various equipment while traveling between multiple locations. In this type of maintenance work, time management is necessary to complete each maintenance task efficiently.

[0003] Patent document 1 discloses a technology that measures the elapsed work time of a worker based on work start registration and work completion registration, compares it with a standard work time, and issues a warning if it detects that the elapsed work time has exceeded the standard work time. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] Japanese Utility Model Application Publication No. 60-87094 Summary of the Invention [Problem to be solved by the invention]

[0005] When a worker is responsible for maintenance work on multiple different target devices, the worker needs to be familiar with the maintenance procedures for all of the target devices. However, in reality, there are cases where the worker is not familiar with the maintenance procedures for all of the different target devices, so there is a need to improve the support system for the workers.

[0006] An object of the present disclosure is to provide a work assistance system, an information processing device, a terminal device, a work assistance method, and a program that solve the above-mentioned problems. [Means for solving the problem]

[0007] An information processing system according to one aspect of the present disclosure includes a comparison means for comparing an elapsed time from a work start time with a standard work time, a determination means for determining whether to output an alarm based on a comparison of the elapsed time with the standard work time, and a work support request means for outputting a work support request when a work support request is detected in response to the output of the alarm.

[0008] An information processing device according to one aspect of the present disclosure includes a comparison means for comparing an elapsed time from a work start time with a standard work time, a determination means for determining whether to output an alarm based on a comparison of the elapsed time with the standard work time, and a work support request means for outputting a work support request when a work support request is detected in response to the output of the alarm.

[0009] A terminal device according to one aspect of the present disclosure includes a comparison means for comparing the elapsed time from the work start time with a standard work time, a determination means for determining whether to output an alarm based on the comparison between the elapsed time and the standard work time, and a work support request means for outputting a work support request when a work support request is detected in response to the output of the alarm.

[0010] An information processing method according to one aspect of the present disclosure compares an elapsed time from a work start time with a standard work time, determines whether to output an alarm based on the comparison between the elapsed time and the standard work time, and outputs a work support request if a work support request is detected in response to the output of the alarm.

[0011] A program according to one aspect of the present disclosure causes a computer of an information processing device to function as a comparison means for comparing the elapsed time from the work start time with a standard work time, a determination means for determining whether to output an alarm based on a comparison between the elapsed time and the standard work time, and a work support request means for outputting a work support request when a work support request is detected in response to the output of the alarm. [Effects of the Invention]

[0012] According to the above aspect, it is possible to provide a work support system, an information processing device, a terminal device, a work support method, and a program that improve the support system for workers who are in charge of maintenance work on multiple different target devices. [Brief explanation of the drawings]

[0013] [Figure 1] 1 is a diagram illustrating a system configuration of a work support system according to an embodiment of the present disclosure. [Figure 2] FIG. 1 is a diagram illustrating a hardware configuration of an information processing device according to an embodiment of the present disclosure. [Figure 3] FIG. 1 is a diagram illustrating functional blocks of an information processing device according to an embodiment of the present disclosure. [Figure 4] FIG. 1 is a first diagram illustrating a processing flow of an information processing device according to an embodiment of the present disclosure. [Figure 5] FIG. 2 is a second diagram illustrating the processing flow of the information processing device according to an embodiment of the present disclosure. [Figure 6] FIG. 3 is a third diagram illustrating a processing flow of the information processing device according to an embodiment of the present disclosure. [Figure 7] FIG. 10 is a diagram illustrating functional blocks of an information processing device according to another embodiment. [Figure 8] FIG. 10 is a diagram illustrating a processing flow according to another embodiment of the information processing device. DETAILED DESCRIPTION OF THE INVENTION

[0014] Each embodiment will be described below with reference to the drawings. FIG. 1 is a diagram showing the system configuration of a work support system according to an embodiment of the present disclosure. 1, the work support system 1000 includes an information processing device 100 and a server device 200. The information processing device 100 and the server device 200 are connected via a communication network 300 so as to be able to communicate with each other.

[0015] The information processing device 100 is a computer carried by a worker. The information processing device 100 may be a personal computer in the form of a terminal device such as a smartphone or tablet terminal carried by the worker.

[0016] The server device 200 stores information such as the work procedure and standard work time for each work item, the name and contact information of the support staff assigned to each model, and the scheduled start time and scheduled completion time of the work.

[0017] FIG. 2 is a diagram illustrating a hardware configuration of an information processing device according to an embodiment of the present disclosure. 2, the information processing device 100 is a computer equipped with hardware such as a CPU (Central Processing Unit) 101, a ROM (Read Only Memory) 102, a RAM (Random Access Memory) 103, a storage device 104, a communication module 105, and an input device 106. The server device 200 is also a computer equipped with similar hardware.

[0018] FIG. 3 is a functional block diagram of an information processing device according to an embodiment of the present disclosure. The information processing device 100 executes the task assistance program to thereby realize the functions of a communication unit 110, a storage unit 120, a measurement unit 130, an operation unit 140, an output unit 150, and the like.

[0019] The communication unit 110 performs wireless communication with the server device 200 using the communication module 105 . The storage unit 120 stores information used in various processes. As an example, the storage unit 120 stores information related to timestamps specified by the operation unit 140 (described later) and information such as standard work times set for each work item. The information related to timestamps is information for confirming when each work item started and finished, and is information that links the work start time, work completion time, and work item. The storage unit 120 may store a series of work items grouped together, linking the scheduled work start time and scheduled work completion time for each of these work items.

[0020] The measuring unit 130 is a so-called timer, and upon receiving an operation signal from the operating unit 140 (described later), it records the measurement result, which is the work start time or work completion time, in the memory unit 120. The operation signal includes data that identifies the work item, and the memory unit 120 can store the work start time and work completion time for each work item.

[0021] Specifically, for example, if the measurement unit 130 does not receive an operation signal indicating completion of a certain task from the operation unit 140 even after the standard task time has elapsed since the task start time for that task, the measurement unit 130 determines that the task has not been completed within the standard task time. In this case, the measurement unit 130 instructs the output unit 150, which will be described later, to output an alarm or display a response as to whether or not to accept a support request.

[0022] Furthermore, if the measurement unit 130 does not receive an operation signal indicating the start of work on the next work item even after a predetermined time has elapsed since receiving an operation signal indicating the completion of work on a certain work item, it may determine that some kind of trouble has occurred and instruct the output unit 150 to output an alarm or display a response as to whether or not to accept a request for assistance. The timing of issuing the instruction can be changed as appropriate, and may be after a predetermined time has elapsed since the standard work time was exceeded, or immediately after the exceedance.

[0023] Furthermore, the measurement unit 130 can acquire data on the scheduled work start time and the scheduled work completion time from the storage unit 120 and check whether the work has started by the scheduled work start time and whether the work has been completed by the scheduled work completion time. If the measurement unit 130 determines that the work has not started by the scheduled work start time or has not been completed by the scheduled work completion time, the measurement unit 130 may instruct the output unit 150 to issue an alarm or request assistance.

[0024] The operation unit 140 acquires operation signals based on operations on the touch screen or operation buttons of the display panel, for example. The operation signals include an operation signal indicating the start time of the work and an operation signal indicating the completion time of the work.

[0025] The output unit 150 outputs an alarm notification based on the alarm instruction acquired from the measurement unit 130 to a liquid crystal display, speaker, or the like provided in the information processing device 100. As another process, the output unit 150 outputs question information to confirm whether or not to request assistance from the worker based on the instruction to request assistance acquired from the measurement unit 130. The alarm notification may be displayed not only by voice but also on a screen, and the assistance request may be announced not only by voice but also on a screen. In this case, the voice of the worker's response is received by a microphone (not shown) and sent to the communication unit 110 as an audio signal.

[0026] FIG. 4 is a first diagram illustrating a processing flow of an information processing device according to an embodiment of the present disclosure. FIG. 5 is a second diagram illustrating the processing flow of the information processing device according to an embodiment of the present disclosure. FIG. 6 is a third diagram illustrating the processing flow of the information processing device according to an embodiment of the present disclosure. Next, a processing flow of the information processing device 100 according to an embodiment of the present disclosure will be described with reference to the flowcharts of FIGS.

[0027] Before starting work, the information processing device 100 establishes a communication connection with the server device 200 and acquires the work items, work procedures, scheduled work start times, scheduled work completion times, and standard work times for each work item. The information processing device 100 associates the work items, work procedures, scheduled work start times, scheduled work completion times, and standard work times for each work item and records them in the storage unit 120 (step S101).

[0028] When starting work, the worker inputs the start of work using an input device such as a touch panel display or keyboard of the information processing device 100. The operation unit 140 of the information processing device 100 determines whether an operation signal (first operation signal) indicating the start of work has been received from the input device (step S102). If the operation signal has been received, the measurement unit 130 starts measuring the work time (step S103). The measurement unit 130 may associate the work item included in the operation signal with the work start time, which is the time when the operation signal was received, and record them in the storage unit 120.

[0029] The measurement unit 130 acquires data on the scheduled work start time and the scheduled work completion time corresponding to the work item from the storage unit 120. The measurement unit 130 compares the current time with the scheduled work start time to determine whether the scheduled work start time corresponding to the work item has been exceeded (whether the work has started by the scheduled work start time) (step S104). If the work has not been started by the scheduled work start time, the process proceeds to step S106. Note that the measurement unit 130 also determines whether the scheduled work start time has been exceeded if it has not received an operation signal indicating the start of work from the input device in step S102 (step S105).

[0030] If the measurement unit 130 determines in step S104 or step S105 that the scheduled work start time has passed (the work has not started by the scheduled work start time), the process proceeds to step S110, which will be described later.

[0031] For the task for which an operation signal indicating the start of the task was received in step S102, the measurement unit 130 compares the task time indicating the elapsed time from the task start time when the operation signal indicating the start of the task was received with the standard task time to determine whether the task time exceeds the standard task time (step S106). If the measurement unit 130 does not receive an operation signal indicating the completion of the task even though the standard task time has elapsed since the task started (since the operation signal indicating the start of the task was sent in step S102), the measurement unit 130 determines that the task time has exceeded the standard task time, and proceeds to step S110, which will be described later.

[0032] The measurement unit 130 determines whether an operation signal (second operation signal) indicating the completion of the work has been received (step S107). The measurement unit 130 repeats the processes from step S106 to step S107 until an operation signal indicating the completion of the work is received from the input device, until the standard work time has elapsed since the work started. When the measurement unit 130 receives an operation signal indicating the completion of the work, it reads the identifier of the work item and the work completion time included in the operation signal, associates them, and records them in the storage unit 120.

[0033] When the measurement unit 130 receives an operation signal indicating that the work has been completed without exceeding the standard work time in step S107, it determines whether the scheduled work completion time has been exceeded at that point, even if all work items have not been completed (step S108). If the current time has exceeded the scheduled work completion time, the measurement unit 130 proceeds to step S110, which will be described later.

[0034] If the current time has not passed the scheduled task completion time, the measurement unit 130 determines whether all task items have been completed (step S109). Specifically, the measurement unit 130 determines whether timestamps (task completion times) have been recorded for all task items. If timestamps (task completion times) have been recorded for all task items, the measurement unit 130 ends the process. On the other hand, if timestamps (task completion times) have not been recorded for all task items, the measurement unit 130 waits until an operation signal indicating the start of task for the next task item is transmitted.

[0035] If the measurement unit 130 determines in step S104 or step S105 that the scheduled work start time has been exceeded, if the measurement unit 130 determines in step S108 that the scheduled work completion time has been exceeded, or if the measurement unit 130 determines in step S106 that the standard work time for each work item has been exceeded, it instructs the output unit 150 to issue an alarm notification. The output unit 150 outputs the alarm notification based on the instruction from the measurement unit 130 (step S110). As an example, the output unit 150 displays a screen (question information) indicating that the time has been exceeded as the alarm notification on the touch panel display. The screen displays a button icon for the worker to input a request for work support. When the worker wishes to receive work support, he or she designates the button icon to request work support. The touch panel display outputs an operation signal indicating the request for work support.

[0036] The operation unit 140 of the information processing device 100 determines whether or not it has acquired an operation signal indicating a request for work support (step S111). When the operation unit 140 has acquired an operation signal indicating a request for work support, it determines that the worker desires work support. It is assumed that the operation signal indicating a request for work support includes a task item. The operation unit 140 acquires the operation signal indicating the request for work support. When the operation unit 140 acquires the operation signal indicating a request for work support, it generates support request information including the task item included in the operation signal. The operation unit 140 outputs the support request information to the communication unit 110. The communication unit 110 transmits the support request information to the server device 200.

[0037] The above-described processes from step S101 to step S111 may be performed by the server device 200. In this case, the server device 200 may receive an operation signal from the information processing device 100 and perform the same process as above.

[0038] The server device 200 reads the work items included in the support information. The server device 200 reads from the storage device the identification information of supporters who are not registered with an in-work flag, among the supporters recorded in association with the work items. Based on the read identification information of the supporters, the server device 200 generates support request information to be sent to a terminal device carried by the supporter. The support request information may include the work item, the support work destination (identification information of the worker to be supported, the work time, and the work location), etc. The server device 200 sends the work support information to the terminal device of the identified supporter. As a result, the supporter who receives the work support information on the terminal device goes to the location where the worker is working and supports the worker's maintenance work.

[0039] The generation of work support information for the server device 200 and the generation of work support information for the supporters may also be performed by the information processing device 100. In this case, the information processing device 100 may read, from its own storage device, the identification information of a supporter who is not registered and associated with an in-work flag, among the supporters who are associated with task items and stored in advance, and generate support request information to be sent to a terminal device carried by the supporter, etc., based on the identification information of the supporter. In this case, the operation unit 140 of the information processing device 100 may send the support request information to the terminal device of the supporter.

[0040] According to the processing of the information processing device 100 and the server device 200 described above, when a worker has a question or concern about a task, the worker can quickly request assistance from a support person. This allows the worker to smoothly receive support for the task, improving work efficiency. In addition, an alarm is automatically sent to the worker when the standard task time is exceeded, so the worker does not need to watch the clock while working and can concentrate on the task.

[0041] FIG. 7 is a diagram showing functional blocks of a work support system according to another embodiment. FIG. 8 is a diagram showing a processing flow according to another embodiment of the work support system. The work support system 1000 includes at least a comparison means 71, a determination means 72, and a work support request means 73. The comparison means 71 compares the time elapsed since the work start time with the standard work time (step S801). The determination means 72 determines whether or not to output an alarm based on a comparison between the elapsed time and the standard work time (step S802). The work support request means 73 outputs a work support request when a work support request is detected in response to the output of the alarm (step S803).

[0042] Although the present disclosure has been described above with reference to the embodiments, the present disclosure is not limited to the above-described embodiments. Various modifications that can be understood by those skilled in the art can be made to the configuration and details of the present disclosure within the scope of the present disclosure.

[0043] Some or all of the above-described embodiments can be described as, but are not limited to, the following supplementary notes.

[0044] (Appendix 1) A comparison means for comparing the elapsed time from the start time of the work with the standard work time; a determination means for determining whether to output an alarm based on a comparison between the elapsed time and the standard work time; a work support requesting means for outputting a work support request when a work support request is detected in response to the output of the alarm; A work support system comprising:

[0045] (Appendix 2) The comparison means compares a pre-stored scheduled work start time with a timing at which a first operation signal including the work start time is acquired, The determining means determines that the alarm should be output when the first operation signal is not received at the scheduled work start time. 10. The work support system according to claim 1.

[0046] (Appendix 3) the comparison means compares a pre-stored scheduled task completion time with a timing at which a second operation signal including the task completion time is acquired, The determining means determines that the alarm should be output when the second operation signal is not received at the scheduled task completion time. 1. A work support system as described in Appendix 2.

[0047] (Appendix 4) The determination means determines whether to output the alarm based on at least one of the scheduled work start time, the scheduled work completion time, and the standard work time for a plurality of different work items. 4. A work assistance system as described in appendix 3.

[0048] (Appendix 5) The support request information is output to the output destination of the support staff identified based on the work support request. 5. A work assistance system as described in appendix 4.

[0049] (Appendix 6) The first operation signal and the second operation signal are acquired based on an operation by an operator. 6. A work support system as described in appendix 5.

[0050] (Appendix 7) A comparison means for comparing the elapsed time from the start time of the work with the standard work time; a determination means for determining whether to output an alarm based on a comparison between the elapsed time and the standard work time; a work support requesting means for outputting a work support request when a work support request is detected in response to the output of the alarm; An information processing device comprising:

[0051] (Appendix 8) The comparison means compares a pre-stored scheduled work start time with a timing at which a first operation signal including the work start time is acquired, The determining means determines that the alarm should be output when the first operation signal is not received at the scheduled work start time. 8. The information processing device according to claim 7.

[0052] (Appendix 9) the comparison means compares a pre-stored scheduled task completion time with a timing at which a second operation signal including the task completion time is acquired, The determining means determines that the alarm should be output when the second operation signal is not received at the scheduled task completion time. 9. The information processing device according to claim 8.

[0053] (Appendix 10) The determination means determines whether to output the alarm based on at least one of the scheduled work start time, the scheduled work completion time, and the standard work time for a plurality of different work items. 10. The information processing device according to claim 9.

[0054] (Appendix 11) The support request information is output to the output destination of the support staff identified based on the work support request. 11. The information processing device according to claim 10.

[0055] (Appendix 12) The first operation signal and the second operation signal are acquired based on an operation by an operator. 12. The information processing device according to claim 11.

[0056] (Appendix 13) A comparison means for comparing the elapsed time from the start time of the work with the standard work time; a determination means for determining whether to output an alarm based on a comparison between the elapsed time and the standard work time; a work support requesting means for outputting a work support request when a work support request is detected in response to the output of the alarm; A terminal device comprising:

[0057] (Appendix 14) The comparison means compares a pre-stored scheduled work start time with a timing at which a first operation signal including the work start time is acquired, The determining means determines that the alarm should be output when the first operation signal is not received at the scheduled work start time. 14. The terminal device of claim 13.

[0058] (Appendix 15) the comparison means compares a pre-stored scheduled task completion time with a timing at which a second operation signal including the task completion time is acquired, The determining means determines that the alarm should be output when the second operation signal is not received at the scheduled task completion time. 15. The terminal device of claim 14.

[0059] (Appendix 16) The determination means determines whether to output the alarm based on at least one of the scheduled work start time, the scheduled work completion time, and the standard work time for a plurality of different work items. 16. The terminal device of claim 15.

[0060] (Appendix 17) The support request information is output to the output destination of the support staff identified based on the work support request. 17. The terminal device of claim 16.

[0061] (Appendix 18) The first operation signal and the second operation signal are acquired based on an operation by an operator. 18. The terminal device of claim 17.

[0062] (Appendix 19) Compare the elapsed time from the start of work with the standard work time, determining whether to output an alarm based on a comparison of the elapsed time and the standard work time; When a work support request is detected in response to the output of the alarm, the work support request is output. Work support method.

[0063] (Appendix 20) comparing a pre-stored scheduled work start time with the timing at which a first operation signal including the work start time was acquired; When the first operation signal is not received at the scheduled work start time, it is determined that the alarm should be output. 19. A work assistance method according to claim 19.

[0064] (Appendix 21) comparing a pre-stored scheduled work completion time with the timing at which the second operation signal including the work completion time was acquired; When the second operation signal is not received at the scheduled work completion time, it is determined that the alarm should be output. 21. A work assistance method as described in Appendix 20.

[0065] (Appendix 22) Whether or not to output the alarm is determined based on at least one of the scheduled work start time, the scheduled work completion time, and the standard work time for a plurality of different work items. 22. A work assistance method as described in Appendix 21.

[0066] (Appendix 23) The support request information is output to the output destination of the support staff identified based on the work support request. 23. A work assistance method as described in Appendix 22.

[0067] (Appendix 24) The first operation signal and the second operation signal are acquired based on an operation by an operator. 24. A work assistance method as described in Appendix 23.

[0068] (Appendix 25) The computer of the information processing device, A comparison means for comparing the elapsed time from the start of work with the standard work time; a determination means for determining whether to output an alarm based on a comparison between the elapsed time and the standard work time; a work support requesting means for outputting a work support request when a work support request is detected in response to the output of the alarm; A program that functions as a

[0069] (Appendix 26) The comparison means compares a pre-stored scheduled work start time with a timing at which a first operation signal including the work start time is acquired, The determining means determines that the alarm should be output when the first operation signal is not received at the scheduled work start time. 2. The program described in Appendix 25.

[0070] (Appendix 27) the comparison means compares a pre-stored scheduled task completion time with a timing at which a second operation signal including the task completion time is acquired, The determining means determines that the alarm should be output when the second operation signal is not received at the scheduled task completion time. 26. The program described in Appendix 26.

[0071] (Appendix 28) The determination means determines whether to output the alarm based on at least one of the scheduled work start time, the scheduled work completion time, and the standard work time for a plurality of different work items. 27. The program described in Appendix 27.

[0072] (Appendix 29) The support request information is output to the output destination of the support staff identified based on the work support request. 28. The program described in Appendix 28.

[0073] (Appendix 30) The first operation signal and the second operation signal are acquired based on an operation by an operator. 29. The program described in Appendix 29. [Explanation of symbols]

[0074] 100 Information processing device (terminal device) 200 Server device 1000····Work Support System 110 Communications Department 120...Storage section 130... Measurement unit (comparison means, judgment means) 140 Operation unit (work support request means) 150···Output section

Claims

1. A comparison means for comparing the elapsed time from the start time of the work with the standard work time; a determination means for determining whether to output an alarm based on a comparison between the elapsed time and the standard work time; a work support request means for outputting a screen indicating that the time has elapsed as the alarm on a display, and for outputting a request operation signal indicating a request for work support when detecting a push operation by the worker on a button icon displayed on the display for instructing a request for work support; Equipped with The comparison means compares a pre-stored scheduled work start time with a timing at which a first operation signal including the work start time is acquired, The determination means determines to output the alarm when the first operation signal is not received at the scheduled work start time.

2. the comparison means compares a pre-stored scheduled task completion time with a timing at which a second operation signal including the task completion time is acquired, The determining means determines that the alarm should be output when the second operation signal is not received at the scheduled task completion time. The work support system according to claim 1 .

3. The determination means determines whether to output the alarm based on at least one of the scheduled work start time, the scheduled work completion time, and the standard work time for a plurality of different work items. The work support system according to claim 2 .

4. The work support system according to claim 3, wherein a support person for whom an in-work flag is not registered is identified from among the support people recorded in association with the work item included in the requested operation signal, and support request information is output to an output destination of the support person.

5. The first operation signal and the second operation signal are acquired based on an operation by an operator. The work support system according to claim 4 .

6. A comparison means for comparing the elapsed time from the start time of the work with the standard work time; a determination means for determining whether to output an alarm based on a comparison between the elapsed time and the standard work time; a work support request means for outputting a screen indicating that the time has elapsed as the alarm on a display, and for outputting a request operation signal indicating a request for work support when detecting a push operation by the worker on a button icon displayed on the display for instructing a request for work support; Equipped with The comparison means compares a pre-stored scheduled work start time with a timing at which a first operation signal including the work start time is acquired, The determination means determines to output the alarm when the first operation signal is not received at the scheduled work start time.

7. A comparison means for comparing the elapsed time from the start time of the work with the standard work time; a determination means for determining whether to output an alarm based on a comparison between the elapsed time and the standard work time; a work support request means for outputting a screen indicating that the time has elapsed as the alarm on a display, and for outputting a request operation signal indicating a request for work support when detecting a push operation by the worker on a button icon displayed on the display for instructing a request for work support; Equipped with The comparison means compares a pre-stored scheduled work start time with a timing at which a first operation signal including the work start time is acquired, The determination means determines that the alarm should be output when the first operation signal is not received at the scheduled work start time.

8. A work support system, comparing the elapsed time from the work start time with a standard work time, and comparing a pre-stored scheduled work start time with the timing of acquiring a first operation signal including the work start time; determining whether to output an alarm based on a comparison of the elapsed time and the standard work time, and determining to output the alarm if the first operation signal is not received at the scheduled work start time; A work support method in which a screen indicating that the time has expired is output and displayed on a display as the alarm, and a request operation signal indicating a request for work support is output when it is detected that the worker has pressed a button icon displayed on the display that indicates a request for work support.

9. The computer of the information processing device, A comparison means for comparing the elapsed time from the start of work with the standard work time; a determination means for determining whether to output an alarm based on a comparison between the elapsed time and the standard work time; a work support request means for outputting a screen indicating that the time has elapsed as the alarm on a display, and for outputting a request operation signal indicating a request for work support when detecting a push operation by the worker on a button icon displayed on the display for instructing a request for work support; It functions as The comparison means compares a pre-stored scheduled work start time with a timing at which a first operation signal including the work start time is acquired, The determining means determines that the alarm should be output when the first operation signal is not received at the scheduled work start time. program.

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