Prize purchase device

Abstract

To provide a prize purchasing device which encourages improvement of customer service force with a customer service image of the prize purchasing device in a prize purchasing place and adds a crime prevention effect.SOLUTION: A customer service image of a customer service display machine 2 of a prize purchasing device 1 is provided as a still image or moving image obtained by imaging a customer service person and the clothing or background of the customer service person in the customer service image is changed according to annual seasons or events, or other tastes to improve the customer service force and crime prevention effect. The customer service image is automatically changed in a preset arbitrary period by a timer control circuit, the benefit for a prize purchasing person is achieved in the application of the prize purchasing device.SELECTED DRAWING: Figure 8

Description

[Technical Field]

[0001] The present invention relates to a prize redemption device installed at a prize redemption center. [Background technology]

[0002] Conventionally, prizes won at amusement facilities have been taken to a prize buying center that specializes in buying prizes and exchanged for cash.

[0003] The conventional prize redemption center shown in Figures 1 and 2 is known to have a customer service display device 2 with a function for exchanging prizes 3 for cash. (For example, Patent Document 1) As shown in Figure 1, a conventional customer service display device 2 is composed of a drawer section 4 for storing prizes 3 and a display section 5 for displaying customer service images.As shown in Figure 2, this customer service display device 2 is installed at a prize purchase center, dividing the area into an area 6 for prize sellers and an area 7 for prize purchasers. When the prize seller puts the prize 3 in the drawer section 4 in the prize selling area 6 and pushes it out to the prize buyer area 7, the prize buyer takes out the prize 3 from the drawer section 4, identifies its authenticity and quantity, calculates the exchange amount and displays it on the display section 5, and the prize buyer puts the exchange amount in cash into the drawer section 4 and pushes it out to the prize seller, who receives the cash from the drawer section 4 and completes the exchange of the prize 3 for cash.

[0004] In addition, the customer service display device 2 displays the series of purchasing procedure instructions on the display unit 5 as animation images that do not change at all times. [Prior art documents] [Patent documents]

[0005] [Patent Document 1] Patent Publication No. 2020-120939 Summary of the Invention Problem to be solved by the invention

[0006] However, in the above-mentioned Patent Document 1, the prizes are exchanged for cash manually by the prize seller or prize buyer, so the prize seller has little concern about security.However, if the prize exchange process is automated, there is a concern that the prize seller may become confused or make a mistake if detailed customer service images are not provided. Furthermore, if the process of redeeming prizes for cash is automated, prize sellers may mistakenly believe that the prize purchasing center is unmanned and become concerned about security. On the other hand, the customer service images in Patent Document 1 are animated images that lack a sense of realism, so in prize purchasing devices where the exchange of prizes for cash is automated, it is not possible to provide accurate detailed instructions on how to operate the device or detailed guidance on the procedure for exchanging prizes, so it is not appropriate to use customer service images of a similar level as they are. Furthermore, if the prize seller makes a mistake or is unable to exchange the prize for cash due to the low level of the conventional customer service images, it will cause problems in the operation of the business itself, which directly handles cash. Furthermore, since the background of the customer service image is always fixed to the same image, customer service to prize sellers can become monotonous.

[0007] On the other hand, if the background of the customer service person in the customer service image is changed, the operation of inputting the customer service image will have to be performed by the prize buyer, which will add to the complicated work. Furthermore, the background of the customer service image can be changed to match the season or an event, but if the user forgets to change the background, an image of an event that is out of season or has already occurred may be displayed.

[0008] The prize redemption device of this invention is attached to a partition wall separating an area for prize sellers from an area for prize buyers at a prize redemption place, and comprises a prize counter that automatically transports prizes from the prize sellers to the prize buyers, identifies and counts the prizes, and calculates the redemption amount; an external display that displays the redemption amount of the prizes; a cash dispenser that dispenses cash to the prize sellers based on the redemption amount of the prizes counted by the prize counter; a customer service display that displays a customer service image in response to a signal from each step of the cash dispenser; and a prize counter and an external display that display a customer service image in response to a signal from each step of the cash dispenser. In this prize buying device, which is composed of a control circuit that electrically connects and controls a cash dispenser and customer service display device, and a memory control circuit that is provided in the control circuit so that the customer service image of the customer service display device is stored, the customer service image is a still image or video of a customer service person, and is stored in the memory control circuit so that the customer service person's clothing or background can be changed according to the season of the year, an event, or other preference, and the customer service image stored in the memory control circuit is selected and displayed on the customer service display device.

[0009] Furthermore, the storage control circuit is provided with a timer circuit so that the customer service image is automatically switched within a predetermined arbitrary period.

[0010] The prize buying device of this invention has the above-mentioned configuration, and a still or moving image of the person selling the prize is displayed on the customer service display, so that the series of steps for exchanging the prize is displayed realistically and in detail, improving customer service, and the prize seller does not get confused about how to store the prize or take out the cash, and the prize can be bought safely. Furthermore, if the prize purchasing device is automated, there is a risk that the prize seller may mistakenly believe that the prize purchasing place is being operated unmanned, which may cause anxiety regarding security, but since the customer service image is displayed as a realistic still image or video of the customer service person, this dispels the seller's anxiety and also has the added effect of preventing security against people other than the prize seller. In addition, by changing the clothing of the staff or the background in the customer service images at any time, the atmosphere of the prize exchange center changes each time, conveying to prize sellers that the prize purchasing business is being carried out with a sense of urgency and without becoming monotonous, which has a significant effect on crime prevention. In addition, a timer control circuit is provided so that the customer service image can be switched at any predetermined period, so that the timing of switching the customer service image is not shifted or missed, and the customer service image can be provided in a timely manner. In addition, the timer control circuit is configured to switch the customer service image at any predetermined period, so that the prize buyer does not need to perform any switching input operation, which is beneficial for the operation of the prize buyer device. [Brief explanation of the drawings]

[0011] [Figure 1] FIG. 1 is a front view of a conventional prize redemption device installed at a prize exchange center. [Figure 2] FIG. 2 is a longitudinal cross-sectional view taken along line AA in FIG. [Figure 3] A cross-sectional view of the prize purchasing center. [Figure 4] FIG. [Figure 5] System diagram of the prize purchase device. [Figure 6] 10 is a flowchart showing the procedure for purchasing prizes. [Figure 7] Customer service image on the customer service display. [Figure 8] Various types of customer service images. DETAILED DESCRIPTION OF THE INVENTION

[0012] The present invention relates to a prize buying device, and the present invention will be described below with reference to FIGS. 3 and 4 show the prize redemption device 1 installed at a prize redemption point. As shown in Figure 3, the prize exchange center is divided into an area 6 for prize sellers and an area 7 for prize buyers by a partition wall 8 in the center, and the prize buying device 1 is attached to the partition wall 8. The prize purchasing device 1 is composed of a prize counting machine 9, a cash dispensing machine 10, a customer service display device 2, and an external display device 11. Each device and display device has its own established technology, but they are electrically connected via a control circuit to form the purchasing system. The prize counting machine 9 and the prize dispensing machine 10 are attached to the partition wall 8 so as to connect the prize seller's area 6 with the prize buyer's area 7. The prize counting machine 9 has a prize storage case 14 with a cover 13 that can be opened and closed facing the prize seller's area 6 side, and a start button 15 and a total button 16 are provided on the side.

[0013] In addition, on the prize buyer area 6 side of the prize counting machine 9, there are provided a counting unit 17 for identifying the authenticity and quantity of the prizes 3, and a display unit 18 for displaying the counted value. The cash dispensing machine 10 has a cash dispensing section 19 facing the prize seller's area 6, and a cash storage section 20 for storing the dispensing money is provided in the prize buyer's area 7. In addition, the customer service display device 2 is installed on the front side of the partition wall 8 and is provided with a display unit 5 on which a customer service image is displayed.

[0014] Figures 5 and 6 show the configuration of the prize buying device 1 and the system for selling and buying prizes 3. When the prize seller opens the cover 13 of the prize storage case 14 upward, places the prizes 3 in the prize storage case 14 so that they overlap, closes the cover 13 and presses the start button 15, the prizes 3 are automatically transported to the counting section 17 of the prize counting machine 9, where the authenticity and type of the prizes 3 are identified, counted, and the redemption amount is calculated. After the counting and calculation of the prizes 3 is completed, the type and number of the prizes 3 and the exchange amount are displayed on an external display 11, and when the prize seller presses a total button 16, cash equivalent to the exchange amount is dispensed from a cash dispenser 10. In the above-mentioned series of systems of the prize purchasing device 1, the prize seller exchanges the prize 3 for cash using the customer service image 2a on the customer service display device 2, and this customer service image 2a is set to change with each step of the prize purchasing device 1 and each operation switch.

[0015] FIG. 7 shows the following a) and j) of the customer service image 2a in the above step. The customer service image 2a is a realistic still image or video of the customer service staff, and the following text a) to j) and images of the customer service staff are not limited to the content of the customer service image 2a, as long as the prize purchasing device 1 allows for smooth sale and purchase of prizes 3. a) Instructions for handling (types of prizes handled and information on no exchange or repayment) b) Place the cover. c) Place the prizes one on top of the other. d) Close the cover. e) Press the start button. f) Press the Total button. g), please wait a moment. h) Cash will be dispensed. i) Please check the amount. j), thank you. The above customer service image 2a shows the standard operation of the prize purchasing device 1, but the individual contents, the series of configurations, or the order are not limited to these images.

[0016] FIG. 8 shows an example of the customer service image 2a in which the background and clothing of the customer service person in the customer service image 2a are changed in a timely manner. The background can be a photograph of a real landscape or object, or it can be an illustration. a) Spring cherry blossom background b) Summer blue sky background and swimsuit wear c) Autumn maple background d) Winter landscape background and Santa costume e) New Year's background and wearing kimono f) Halloween background and costumes By providing a variety of customer service images 2a in a timely manner, not limited to the above images, the customer service ability of the prize buyers is improved, and the atmosphere of the prize exchange place is operated with a sense of tension without becoming monotonous, which is effective in crime prevention.

[0017] As shown in Figure 5, the customer service image 2a is displayed by switching the customer service image 2a input in the memory control circuit 21 of the control circuit 12. However, by providing a timer circuit 22 in the memory control circuit 21, the customer service image 2a can be automatically switched in advance according to the seasons of the year, events, or preferences, thereby reducing the input effort on the part of the prize purchaser and preventing them from forgetting to switch. [Explanation of symbols]

[0018] 1. Prize purchase device 2...Customer service display machine 2a···Customer service image 3. Prizes 5...Display section 6. Prize Seller Area 7. Prize Buyer Area 8. Partition wall 9 Prize counting machine 10. Cash dispenser 11...External display 12. Control circuit 13···Cover 14 Prize storage case 15 Start button 16... Total button 17. Counting unit 18...Display section 19. Cash dispensing section 20. Cash storage section 21 Memory control circuit 22. Timer circuit

Claims

1. It is attached to a partition wall that separates the prize seller's area from the prize buyer's area at the prize purchase office, a prize counting machine that automatically transports the prizes from the prize seller to the prize buyer, and identifies, counts, and calculates the redemption amount; an external display that displays the redemption amount of the prize; a cash dispenser that dispenses cash to the prize seller based on the redemption amount of the prize counted by the prize counter; a customer service display device that displays a customer service image in response to a signal from each step of the prize counting machine, the external display device, and the cash dispenser; a control circuit that electrically connects and controls the prize counting machine, the external display device, the cash dispenser, and the customer service display device; a storage control circuit provided in the control circuit so that the customer service image of the customer service display device is stored; In the prize purchasing device comprising: The prize counting machine is The prize storage device comprises a counting unit that identifies and counts prizes and calculates the exchange amount, and a prize storage case. the counting unit is attached to the partition wall through the partition wall so as to face the prize buyer's area and the prize storage case is attached to the prize seller's area, A cover is provided on the top of the prize storage case so as to be able to be opened and closed freely, The customer service display device is The partition wall is provided on the front side of the partition wall so as to face the prize seller's area, The service image displayed on the service display device is a video of a service person, The clothing of the customer service person in the customer service image is The information is stored in the memory control circuit so that it can be changed according to the seasons of the year, events, or other preferences, A prize buying device characterized in that the customer service image stored in the memory control circuit is selected and displayed on the customer service display device.

2. 2. The prize buying device according to claim 1, wherein the memory control circuit is provided with a timer circuit so that the customer service image is automatically switched within a predetermined arbitrary period.

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