Information processing device and information processing method

Abstract

To shorten the time until a user can receive a prescription drug. [Solution] The information processing device 1 has a reception unit 131 that receives prescription information indicating a prescription issued to a user by a medical institution and receives a request from the user to receive medication instructions for the prescription drug corresponding to the prescription, and a transmission unit 132 that, when the reception unit 131 receives the prescription information, transmits instruction information to a delivery source of the prescription drug to be provided to the user, instructing the delivery source to deliver the prescription drug to the delivery destination of the prescription drug before medication instructions are executed based on the request received by the reception unit 131.

Description

[Technical Field]

[0001] The present invention relates to an information processing device and an information processing method. [Background technology]

[0002] Conventionally, medical services have been provided online. For example, Patent Document 1 discloses a system in which a doctor examines a patient and a pharmacist provides medication instructions to the patient remotely, and the dispensed prescription drugs are delivered to the patient after the medication instructions have been provided. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Japanese Patent Publication No. 2022-41363 Summary of the Invention [Problem to be solved by the invention]

[0004] In conventional technology, prescription drugs were delivered to patients, who were users of the system, after receiving medication instructions, which meant that it took a long time for users to be able to receive their prescription drugs.

[0005] The present invention has been made in consideration of these points, and aims to shorten the time it takes for a user to receive a prescribed drug. [Means for solving the problem]

[0006] An information processing device according to a first aspect of the present invention includes a reception unit that receives prescription information indicating a prescription issued to a user by a medical institution and receives a request from the user to receive medication instructions for a prescription drug corresponding to the prescription, and a transmission unit that, when the reception unit receives the prescription information, transmits instruction information to a delivery source of the prescription drug to be provided to the user, instructing the delivery source to deliver the prescription drug to a delivery destination of the prescription drug before the medication instructions are executed based on the request received by the reception unit.

[0007] The information processing device may have an acquisition unit that acquires result information indicating the results of the medication instruction to the user, and the transmission unit may, if the result information acquired by the acquisition unit indicates that the prescription drug is permitted to be provided to the user, transmit permission information indicating that the prescription drug is permitted to be handed over to the user to the delivery destination or a user terminal used by the user.

[0008] If the result information acquired by the acquisition unit indicates that the prescription drug is not permitted to be provided to the user, the transmission unit may send instruction information to the delivery destination of the prescription drug instructing the prescription drug to be returned to the delivery source.

[0009] The information processing device may have an acquisition unit that acquires result information indicating the results of the medication instruction for the user, and the transmission unit may compare the result information acquired by the acquisition unit with the contents of the prescription drug and transmit information indicating whether or not to deliver the prescription drug to the user to the delivery destination or a user terminal used by the user.

[0010] The information processing device may have a memory unit that stores prescription history information indicating a history of delivery of the prescription drug to the user based on prescription information, including prescription information previously received from the user by the reception unit, and the transmission unit may determine a timing for delivering the prescription drug to the delivery destination based on the prescription content corresponding to the prescription information received by the reception unit and the prescription content corresponding to the prescription information included in the prescription history information, and transmit the instruction information indicating that the prescription drug should be delivered to the delivery destination at the determined timing.

[0011] The transmission unit may identify the arrival date and time of the prescription drug at the delivery destination based on the determined timing, and transmit information indicating that the prescription drug will arrive at the delivery destination at the identified arrival date and time to a user terminal used by the user.

[0012] The sending unit may identify the degree of similarity between the prescription content corresponding to the prescription information received by the receiving unit and the prescription content corresponding to the prescription information included in the prescription history information, and determine the timing of delivering the prescription drug to the delivery destination based on the identified degree of similarity.

[0013] The information processing device may have a memory unit that stores prescription history information indicating a history of delivery of the prescription drug to the user based on the prescription information, including prescription information previously received from the user by the reception unit, and the transmission unit may identify a similarity between the prescription content corresponding to the prescription information received by the reception unit and the prescription content corresponding to the prescription information included in the prescription history information, and if the identified similarity exceeds a predetermined threshold, receive from a user terminal used by the user whether the user wishes to be provided with the same prescription drug as the prescription information included in the prescription history information that is similar to the prescription information received by the reception unit, and in response to receiving the request to be provided with the same prescription drug, transmit the instruction information instructing the prescription drug to be delivered to the delivery destination.

[0014] The reception unit may receive the prescription information from a user terminal used by the user or a terminal of a medical institution that generated the prescription information. The reception unit may acquire delivery destination information indicating the delivery destination from a user terminal used by the user, a terminal of the medical institution that generated the prescription information, or a management device that manages the delivery destination corresponding to the user, and the transmission unit may transmit the instruction information instructing the prescription drug to be delivered to the delivery destination indicated by the delivery destination information acquired by the reception unit.

[0015] The reception unit may accept from the user terminal a selection of a delivery destination from one or more delivery destinations to which the prescription drug can be delivered, and obtain information indicating the selected delivery destination as delivery destination information indicating the delivery destination.

[0016] The information processing device may have an acquisition unit that acquires information indicating that the prescription indicated by the prescription information has been received after the medication instruction has been completed from a terminal at a medication instruction location where the medication instruction is provided.

[0017] The request to receive medication instructions is a request to make an appointment for the medication instructions, including the date and time of the medication instructions, and the reception unit receives a request to change the medication instructions from the user, including the changed date and time of the medication instructions, and the transmission unit, if the changed date and time of the medication instructions is earlier than the date and time of the medication instructions before the change, transmits the instruction information instructing the prescription drug to be delivered to the delivery destination before the changed date and time of the medication instructions, and if the changed date and time of the medication instructions is later than the date and time of the medication instructions before the change, does not need to resend the instruction information.

[0018] An information processing method according to a second aspect of the present invention includes the steps of receiving prescription information indicating a prescription issued to a user by a medical institution and receiving a request from the user to receive medication instructions for a prescription drug corresponding to the prescription, and, upon receiving the prescription information, sending instruction information to a delivery source of the prescription drug to be provided to the user, instructing the delivery source to deliver the prescription drug to a delivery destination of the prescription drug before the medication instructions are executed based on the received request. [Effects of the Invention]

[0019] The present invention has the effect of reducing the time it takes for a user to receive a prescribed drug. [Brief explanation of the drawings]

[0020] [Figure 1] FIG. 1 is a diagram illustrating an overview of an information processing device. [Figure 2] FIG. 2 is a diagram illustrating a functional configuration of an information processing device. [Figure 3] 10 is information showing an example of prescription history information. [Figure 4] FIG. 10 is a sequence diagram showing a processing flow in a healthcare service. DETAILED DESCRIPTION OF THE INVENTION

[0021] [Overview of information processing device 1] 1 is a diagram showing an overview of an information processing device 1. The information processing device 1 is, for example, a computer for providing a healthcare service that enables a user as a patient to receive prescription drugs corresponding to a prescription issued to the user at a medical institution at a store such as a convenience store. The information processing device 1 is communicatively connected to at least a user terminal 2 used by the user, a delivery source terminal 3 provided at a delivery source that delivers the prescription drugs, and a delivery destination terminal 4 provided at a delivery destination of the prescription drugs.

[0022] First, when a user visits a medical institution, the medical institution issues a prescription ((1) and (2) in Figure 1), and the user is notified of an exchange number as prescription information indicating the prescription ((3) in Figure 1).

[0023] The user uses the user terminal 2 to transmit to the information processing device 1 an exchange number as prescription information and a medication instruction request for the user to receive medication instruction for the prescription drug corresponding to the prescription ((4) in FIG. 1). The information processing device 1 accepts the exchange number and the medication instruction request.

[0024] When the information processing device 1 receives the exchange number and the medication instruction request, it transmits instruction information to the delivery source terminal 3, which is provided at the delivery source of the prescription drug to be provided to the user, instructing the delivery of the prescription drug to the delivery destination before medication instruction is given based on the received medication instruction request ((5) in FIG. 1). Based on the instruction information, the delivery source proceeds with delivery of the prescription drug to the store that is the delivery destination ((6) in FIG. 1). Therefore, the information processing device 1 can shorten the time until the user can receive the prescription drug compared to when delivery is made after the medication instruction request is made.

[0025] The user then visits the store and receives medication instructions corresponding to the medication instruction request using the delivery destination terminal 4 installed in the store ((7) in FIG. 1). After that, the user can receive the prescription medicine delivered to the store in response to the completion of the medication instruction ((8) in FIG. 1).

[0026] [Functional configuration of information processing device 1] Next, a description will be given of the functions of the information processing device 1. Fig. 2 is a diagram showing the functional configuration of the information processing device 1. The information processing device 1 has a communication unit 11, a storage unit 12, and a control unit 13.

[0027] The communication unit 11 is a communication interface for transmitting and receiving data to and from external devices such as the user terminal 2, the source terminal 3, and the destination terminal 4 via a communication network such as the Internet or a mobile phone line.

[0028] The storage unit 12 is a storage medium that stores various types of data, and includes a ROM (Read Only Memory), a RAM (Random Access Memory), a hard disk, etc. The storage unit 12 stores a program executed by the control unit 13. The storage unit 12 stores a program that causes the control unit 13 to function as a reception unit 131, a transmission unit 132, and an acquisition unit 133.

[0029] The storage unit 12 also stores prescription history information indicating a delivery history of prescription drugs to users based on prescription information, including prescription information previously received from the user. FIG. 3 shows an example of prescription history information. As shown in FIG. 3, the prescription history information is information that associates at least a user ID as user identification information for identifying the user, a reception date and time indicating the date and time when the information processing device 1 received the prescription information, prescription information, prescription drug information indicating the prescribed drug, and a delivery date and time indicating the date and time when the prescription drug was delivered to the user. The prescription information includes, for example, an exchange number, patient information, prescription content, and prescribing doctor information indicating information about the prescribing doctor.

[0030] The control unit 13 is, for example, a CPU (Central Processing Unit). The control unit 13 executes the programs stored in the storage unit 12, thereby functioning as a reception unit 131, a transmission unit 132, and an acquisition unit 133.

[0031] The receiving unit 131 receives prescription information indicating a prescription issued to a user by a medical institution, and also receives a medication instruction request, which is a request for the user to receive medication instruction regarding a prescription drug corresponding to the prescription.

[0032] For example, when a user visits a medical institution, the medical institution issues a prescription to the user. In this embodiment, the medical institution issues an electronic prescription and an exchange number for identifying the electronic prescription, and notifies the user of the exchange number.

[0033] After the prescription is issued, when a pre-installed application related to the healthcare service or a web application related to the healthcare service is executed on the user terminal 2, the user terminal 2 transmits a display request for a reception screen that receives prescription information and the date and time of medication instruction desired by the user to the information processing device 1. The display request includes a user ID that is assigned to the user by the healthcare service and is used to identify the user.

[0034] When the reception unit 131 receives the display request, it displays a reception screen on the user terminal 2. On the reception screen, it is possible to input an exchange number as prescription information, and to select one of the dates and times when the online pharmacy that provides medication instruction online can provide medication instruction, and a medication instruction location where the user can receive medication instruction.

[0035] The medication instruction location is, for example, a location where a terminal is installed that allows online interviews with qualified professionals such as pharmacists, and where prescription drugs can be delivered to the user, i.e., a delivery destination for prescription drugs, such as a convenience store. In this embodiment, medication instruction is provided by an online pharmacy, but this is not limited to this; medication instruction may also be provided by a pharmacy with a physical store. In this case, the medication instruction location is a pharmacy, and the prescription drug delivery location may be the pharmacy itself or another store, such as the nearest convenience store. In this embodiment, the delivery destination for prescription drugs does not include the user's home.

[0036] The reception unit 131 selects a plurality of candidates for the medication instruction location based on the address information of the user associated with the user ID, and causes the user terminal 2 to display a reception screen including the selected plurality of candidates.

[0037] The reception unit 131 receives an input of an exchange number as prescription information from the user terminal 2 via the reception screen. The reception unit 131 also receives a selection of the date and time of medication instruction desired by the user via the reception screen, and a selection of a medication instruction location from among one or more medication instruction locations as delivery destinations to which prescription drugs can be delivered, thereby receiving a medication instruction reservation. The reception unit 131 receives a medication instruction request that requests a medication instruction reservation, and that includes the exchange number, the selected date and time of medication instruction, and delivery destination information indicating the selected medication instruction location.

[0038] When the reception unit 131 acquires an exchange number by acquiring a medication instruction request, it acquires prescription content information, patient information, and prescribing doctor information associated with the exchange number. For example, when a prescription is issued at a medical institution, the prescription information of the prescription is stored in a management server (not shown) that manages prescription information. The reception unit 131 refers to the management server and acquires the prescription content information, patient information, and prescribing doctor information for the received exchange number.

[0039] Note that the reception unit 131 receives the exchange number as prescription information from the user terminal 2, but is not limited to this, and may also receive the exchange number as prescription information from a terminal of the medical institution that generated the prescription information. In this case, the reception unit 131 may also receive prescription content information, patient information, and prescribing doctor information of the prescription corresponding to the exchange number in addition to the exchange number.

[0040] Furthermore, the reception unit 131 acquires delivery destination information indicating a delivery destination of the prescription drug from the user terminal 2, but this is not limited thereto. The reception unit 131 may acquire delivery destination information indicating a delivery destination from a terminal of the medical institution that generated the prescription information or a management device that manages delivery destinations corresponding to the user. In this case, the user is assumed to previously register their user ID and the delivery destination corresponding to the user in the terminal of the medical institution or the management device, associating the delivery destination information with the delivery destination information. Here, the management device is, for example, a server that manages My Number cards and manages the user's personal information by linking it to the My Number card. Then, the reception unit 131 acquires delivery destination information stored in the terminal of the medical institution or the management device in association with the user ID of the user included in the display request for the reception screen. This eliminates the need for the user to select delivery destination information each time a medication instruction is requested, thereby reducing the burden on the user.

[0041] The reception unit 131 associates the user ID with the acquired exchange number, prescription content information, patient information, and prescribing doctor information, i.e., prescription information, and stores the associated information as part of prescription history information in the storage unit 12. The reception unit 131 also associates the user ID with the prescription information and the date and time of medication instruction, and stores the associated information as medication instruction reservation information in the storage unit 12. A person qualified to provide medication instruction at an online pharmacy can refer to the medication instruction reservation information and confirm the date and time of medication instruction and the prescription information.

[0042] When the reception unit 131 receives the exchange number as prescription information, the transmission unit 132 transmits delivery instruction information to the delivery source of the prescription drug to be provided to the user, instructing the delivery source to deliver the prescription drug to the delivery destination of the prescription drug before the medication instruction is performed based on the medication instruction request received by the reception unit 131.

[0043] Specifically, when the receiving unit 131 receives the exchange number and the medication instruction request, the transmitting unit 132 identifies the dispensing location corresponding to the online pharmacy as the delivery source of the prescription drug. For example, the memory unit 12 stores dispensing location information indicating the dispensing location corresponding to the online pharmacy, and the transmitting unit 132 identifies the dispensing location indicated by the dispensing location information as the delivery source of the prescription drug.

[0044] When there are multiple dispensing locations corresponding to the online pharmacy, the transmission unit 132 identifies, as the delivery source of the prescription drug, a dispensing location that is relatively close to the medication instruction location (prescribed drug delivery location) accepted by the reception unit 131. The transmission unit 132 transmits delivery instruction information to the delivery source terminal 3 provided at the identified delivery source, instructing the delivery of the prescription drug to the delivery destination indicated in the delivery destination information acquired by the reception unit 131, before medication instruction is performed based on the medication instruction request accepted by the reception unit 131.

[0045] The delivery instruction information includes the exchange number received by the reception unit 131, and prescription content information, patient information, and prescribing doctor information corresponding to the exchange number. When the delivery source receives the delivery instruction information, it delivers the prescription drug to the delivery destination, for example, in association with the exchange number. This allows the delivery destination to identify the prescription drug corresponding to the prescription information corresponding to the exchange number based on the exchange number.

[0046] In response to the prescription drug being delivered to the delivery destination, the acquisition unit 133 acquires prescription drug information indicating the delivered prescription drug in association with the exchange number, for example, from the delivery source terminal 3. The acquisition unit 133 stores the acquired prescription drug information in association with the acquired exchange number in the prescription history information stored in the storage unit 12.

[0047] In addition, the transmitting unit 132 may determine the timing for delivering the prescription drug corresponding to the exchange number to the delivery destination based on the prescription content corresponding to the exchange number received by the receiving unit 131 and the prescription content corresponding to the prescription history information stored in the memory unit 12, and transmit delivery instruction information to the delivery source terminal 3.

[0048] In this case, the transmission unit 132 determines the degree of similarity between the prescription content corresponding to the exchange number accepted by the acceptance unit 131 and the prescription content corresponding to the prescription information included in the prescription history information stored in the storage unit 12, and determines the timing of delivering the prescription drug to the delivery destination based on the determined similarity. For example, if the determined similarity is equal to or greater than a predetermined threshold, the transmission unit 132 determines the timing of delivering the prescription drug to the delivery destination to be before medication instructions are given, and if the determined similarity is less than the predetermined threshold, the transmission unit 132 determines the timing of delivering the prescription drug to the delivery destination to be after medication instructions. Then, the transmission unit 132 transmits delivery instruction information including the determined timing to the delivery source terminal 3. In this way, the information processing device 1 can prevent the prescription drug from being re-delivered due to a different prescription drug being prescribed.

[0049] Furthermore, the transmission unit 132 may specify the date and time of arrival of the prescription drug at the delivery destination based on the determined timing, and transmit information indicating that the prescription drug will arrive at the delivery destination at the specified date and time to the user terminal 2 used by the user. For example, the number of days required for delivery of the prescription drug is stored in the memory unit 12, and the transmission unit 132 specifies the date and time of arrival of the prescription drug at the delivery destination by adding the number of days required for delivery of the prescription drug to the determined timing. Then, the transmission unit 132 transmits to the user terminal 2 used by the user arrival schedule information indicating that the prescription drug will arrive at the delivery destination at the specified date and time. In this way, the user can know the date and time that the prescription drug will arrive at the delivery destination before receiving medication instructions.

[0050] Furthermore, when the degree of similarity between the prescription content corresponding to the prescription information received by the receiving unit 131 and the prescription content corresponding to the prescription information included in the prescription history information stored in the storage unit 12 exceeds a predetermined threshold, the transmission unit 132 may receive from the user terminal 2 a request as to whether the user wishes to be provided with the same prescription drug as the prescription drug corresponding to the prescription information included in the prescription history information similar to the prescription information received by the receiving unit 131. Then, in response to receiving from the user terminal 2 a request to be provided with the same prescription drug, the transmission unit 132 may transmit delivery instruction information instructing the user to deliver the prescription drug to a delivery destination before medication instruction is executed.

[0051] If the similarity between the prescription content corresponding to the received prescription information and the prescription content corresponding to the prescription information included in the prescription history information exceeds a predetermined threshold, there is a high probability that the same prescription drug is prescribed to the user on a regular basis. In such a case, delivery instruction information is sent to the user in response to receiving a request as to whether the user wishes to receive the same prescription drug, so the information processing device 1 can prevent the prescription drug from being re-delivered due to a different prescription drug being prescribed.

[0052] In addition, the transmission unit 132 transmits medication instruction reservation information, including prescription information corresponding to the exchange number included in the medication instruction request and the date and time of medication instruction selected by the user, to a pharmacy terminal (not shown) used at the online pharmacy. This allows the online pharmacy to know the schedule for medication instruction based on the medication instruction reservation information.

[0053] The reception unit 131 may receive a request to change medication instruction from the user, including the date and time of the medication instruction after the change. In this case, the reception unit 131 receives, from the user terminal 2 via the reception screen, an exchange number as prescription information corresponding to the medication instruction, a selection of the date and time of the medication instruction after the change desired by the user, and a selection of the medication instruction location, thereby receiving a change to the medication instruction reservation.

[0054] Then, the transmission unit 132 refers to the instruction reservation information stored in the memory unit 12, determines whether there is medication instruction associated with the received exchange number, and if there is medication instruction, determines whether the date and time of the changed medication instruction is earlier than the date and time of the medication instruction before the change.

[0055] If the date and time of the changed medication instruction is earlier than the date and time of the previous medication instruction, the transmission unit 132 transmits to the source delivery terminal 3 delivery instruction information instructing that the prescription drug be delivered to the delivery destination before the date and time of the changed medication instruction. Furthermore, the transmission unit 132 may be controlled so as not to resend the delivery instruction information if the date and time of the changed medication instruction is later than the date and time of the previous medication instruction. In this way, when the date and time of the medication instruction is brought forward, the information processing device 1 transmits to the source delivery terminal 3 delivery instruction information instructing that delivery be made before the date and time of the changed medication instruction, thereby preventing the prescription drug from not arriving at the delivery destination when medication instruction is given.

[0056] After making a medication instruction request, the user receives medication instruction from a qualified person at the online pharmacy using the delivery destination terminal 4 installed at the medication instruction location on the date and time of medication instruction selected by the user. After medication instruction is provided to the user, the acquisition unit 133 acquires instruction result information indicating the results of the medication instruction. For example, the acquisition unit 133 acquires instruction result information indicating the results of the medication instruction from the qualified person terminal (not shown) of the qualified person who provided medication instruction to the user. The instruction result information includes, for example, the exchange number included in the medication instruction request and information indicating whether the user is permitted to receive the prescription drug based on the prescription.

[0057] When the instruction result information acquired by the acquisition unit 133 indicates that provision of the prescription drug to the user is permitted, the transmission unit 132 transmits permission information indicating that delivery of the prescription drug to the user is permitted to the delivery destination terminal 4 at the delivery destination used by the user to receive medication instruction or the user terminal 2 used by the user. For example, the permission information is permission certificate information that the user presents to a store clerk at a store or the like that is the delivery destination. The permission certificate information includes, for example, the exchange number included in the medication instruction request. Here, when the transmission unit 132 transmits the permission information to the delivery destination terminal 4, the delivery destination terminal 4 may print and output the permission information. This allows the user to present the permission information displayed on the user terminal 2 or the printed permission information at the delivery destination and receive the prescription drug corresponding to the exchange number included in the permission information.

[0058] Furthermore, if the result information acquired by the acquisition unit 133 indicates that provision of the prescription drug to the user is not permitted, the transmission unit 132 transmits return instruction information to the delivery destination of the prescription drug, instructing the delivery destination to return the prescription drug to the delivery source. The return instruction information includes, for example, the exchange number included in the medication instruction request. In this case, the transmission unit 132 transmits the return instruction information to the delivery destination of the prescription drug to a store terminal (not shown) used by a store clerk at the delivery destination of the prescription drug. This allows the store clerk to return the prescription drug based on the exchange number included in the return instruction information.

[0059] Although the instruction result information includes information indicating whether or not to permit provision of a prescription drug to the user based on a prescription, the information is not limited to this. For example, the instruction result information may include information indicating a prescription drug to be prescribed to the user. In this case, the sending unit 132 may compare the instruction result information acquired by the acquiring unit 133 with the contents of the prescription drug indicated in the prescription information to determine whether or not to provide the prescription drug to the user.

[0060] Specifically, if the prescription drug prescribed for the user indicated in the guidance result information matches the prescription drug indicated in the prescription information, or if the efficacy of these prescription drugs matches, the sending unit 132 determines to deliver the prescription drug to the user, and if the prescription drug prescribed for the user does not match the prescription drug indicated in the prescription information and if the efficacy of these prescription drugs does not match, the sending unit 132 determines not to deliver the prescription drug to the user. Then, the sending unit 132 may send information indicating whether to deliver the prescription drug to the delivery destination terminal 4 of the delivery destination used by the user to receive medication guidance or to the user terminal 2 used by the user.

[0061] After the user receives the prescription drug at the delivery destination, the acquisition unit 133 acquires, for example, from a terminal at the medication instruction location, i.e., a store terminal at the delivery destination, delivery completion information including an exchange number corresponding to the prescription drug and indicating that the prescription drug has been delivered. Upon acquiring the delivery completion information, the acquisition unit 133 stores a delivery date and time indicating the time when the delivery completion information was acquired in association with the acquired exchange number in the prescription history information stored in the storage unit 12. Note that the acquisition unit 133 may also acquire information from the terminal at the medication instruction location indicating that the prescription indicated in the prescription information was received after the medication instruction was completed.

[0062] [Processing Sequence] Next, the flow of processing in the healthcare service will be described. Fig. 4 is a sequence diagram showing the flow of processing in the healthcare service.

[0063] First, after a user visits a medical institution and is issued a prescription, the user terminal 2, in response to a user operation, transmits a display request for a reception screen for receiving an exchange number and a medication instruction reservation, including a user ID, to the information processing device 1 (S1). Upon receiving the display request, the reception unit 131 transmits the reception screen to the user terminal 2 and causes the user terminal 2 to display the reception screen (S2).

[0064] The reception unit 131 acquires a medication instruction request from the user terminal 2 via the reception screen, which includes the exchange number and delivery destination information indicating the date, time and location of the medication instruction selected by the user, and requests a reservation for medication instruction (S3).

[0065] When the reception unit 131 acquires the exchange number by acquiring the medication instruction request, it refers to the management server that manages the prescription information and acquires the prescription content information, patient information, and prescribing doctor information associated with the exchange number (S4). The reception unit 131 associates the user ID included in the display request with the acquired prescription information (exchange number, prescription content information, patient information, and prescribing doctor information), and stores them in the storage unit 12 as part of the prescription history information.

[0066] When the receiving unit 131 receives the exchange number as prescription information, the transmitting unit 132 transmits delivery instruction information to the delivery source terminal 3 of the prescription drug delivery source, which instructs the delivery of the prescription drug to the delivery destination of the prescription drug before the medication instruction based on the medication instruction request is executed (S5). The delivery instruction information includes the exchange number received by the receiving unit 131, and prescription content information, patient information, and prescribing doctor information corresponding to the exchange number. As a result, when the delivery source terminal 3 receives the delivery instruction information, the delivery source delivers the prescription drug to the delivery destination in association with the exchange number.

[0067] After making a medication instruction request, the user receives medication instructions from a qualified person of the online pharmacy using the delivery destination terminal 4 installed at the medication instruction location on the date and time of medication instruction selected by the user. In this case, communication related to the medication instruction interview is performed between the delivery destination terminal 4 and the qualified person terminal used by the qualified person of the online pharmacy, and the user receives medication instructions from the qualified person of the online pharmacy (S6).

[0068] The acquisition unit 133 acquires instruction result information indicating the results of the medication instruction from the qualified person terminal of the qualified person who provided the medication instruction to the user (S7). The transmission unit 132 determines whether to permit delivery of the delivered prescription drug to the user based on the instruction result information acquired by the acquisition unit 133 (S8). If the transmission unit 132 determines that delivery of the prescription drug to the user is permitted (YES in S8), it transmits permission information indicating that delivery of the prescription drug to the user is permitted to the user terminal 2 (S9). If the transmission unit 132 determines that delivery of the prescription drug to the user is not permitted (NO in S8), it transmits return instruction information to the prescription drug delivery destination, instructing the user to return the prescription drug to the delivery source (S10).

[0069] [Variation 1] In the above-described embodiment, an example has been described in which medication instruction is received using the delivery destination terminal 4 installed in a store such as a convenience store, but this is not limiting. The user may receive medication instruction using their own terminal. For example, the reception unit 131 may receive from the user an instruction to receive medication instruction using the user terminal 2 and also receive a prescription drug delivery destination, without receiving a selection of a medication instruction location via the reception screen.

[0070] Alternatively, the reception unit 131 may not accept the selection of the date and time of medication instruction on the reception screen, but may accept from the user that they wish to receive medication instruction when they receive the exchange number as prescription information. In this case, in response to the reception unit 131 accepting the exchange number as prescription information, the transmission unit 132 transmits delivery instruction information to the delivery source terminal 3, and medication instruction is provided by communication related to the medication instruction interview between the user terminal 2 and the qualified person terminal used by the qualified person at the online pharmacy. This allows the user to receive medication instruction from the qualified person at the online pharmacy before the date and time the prescription drug is delivered to the delivery destination.

[0071] [Variation 2] Furthermore, the transmitting unit 132 may identify prescription information for prescription drugs that are periodically prescribed and delivered to a user based on the prescription drug prescription history for the user. Then, the transmitting unit 132 may identify the next delivery time for the prescription drug of the identified prescription information based on the delivery times for the prescription drugs of the identified prescription information and prescription information similar to the identified prescription information, and transmit delivery instruction information for delivering the prescription drug of the prescription information to a delivery destination to the delivery source terminal 3 before newly accepting the prescription information.

[0072] In this case, the prescription drug delivered in advance, prescription information similar to the prescription drug, and the user ID are associated with each other and stored as advance delivery information in the storage unit 12. When the reception unit 131 receives an exchange number as prescription information and a request for medication instructions from the user and acquires the prescription content corresponding to the exchange number, the transmission unit 132 refers to the advance delivery information and determines whether the prescription content included in the prescription information associated with the delivered prescription drug, which is associated with the user's user ID, is the same as the acquired prescription content.

[0073] If the transmission unit 132 determines that the prescription contents are the same, it associates the requested prescription information with the delivered prescription drug. For example, the transmission unit 132 transmits information indicating that the prescription drug already delivered is the prescription drug corresponding to the received exchange number to the prescription drug delivery destination. Thereafter, if the transmission unit 132 determines to permit provision of the prescription drug to the user based on the guidance result information acquired by the acquisition unit 133, it transmits permission to receive the delivered prescription drug. In this way, the information processing device 1 can shorten the time it takes for the user to receive the prescription drug.

[0074] [Effects of information processing device 1] As described above, the information processing device 1 according to this embodiment accepts prescription information indicating a prescription issued to a user by a medical institution, and also accepts a request for the user to receive medication instructions for the prescription drug corresponding to the prescription. Upon accepting the prescription information, the information processing device 1 transmits instruction information to a delivery source of the prescription drug to be provided to the user, instructing the delivery source to deliver the prescription drug to a delivery destination before medication instructions are given based on the accepted request. In this way, the information processing device 1 can shorten the time until the user can receive the prescription drug.

[0075] Furthermore, this invention will make it possible to contribute to Goal 9 of the United Nations' Sustainable Development Goals (SDGs), which is "Build resilient infrastructure, promote inclusive and sustainable industrialization, and promote innovation and resilience."

[0076] The present invention has been described above using embodiments, but the technical scope of the present invention is not limited to the scope described in the above embodiments, and various modifications and changes are possible within the scope of the gist of the present invention. For example, all or part of the device can be configured by functionally or physically distributing or integrating in any unit. Furthermore, new embodiments resulting from any combination of multiple embodiments are also included in the embodiments of the present invention. The effects of the new embodiments resulting from the combination also have the effects of the original embodiments. [Explanation of symbols]

[0077] 1. Information processing equipment 2. User terminal 3. Delivery source terminal 4 Delivery destination terminal 11 Communications Department 12 Storage section 13 Control Unit 131 Reception 132 Transmitter 133 Acquisition Department

Claims

1. a reception unit that receives prescription information indicating a prescription issued to a user by a medical institution, and receives a request for the user to make a reservation for medication guidance for a prescription drug corresponding to the prescription, and acquires delivery destination information indicating the delivery destination different from the user's home from a user terminal used by the user, a terminal of the medical institution that generated the prescription information, or a management device that manages delivery destinations of prescription drugs corresponding to the user; a transmitting unit that, in response to the reception unit receiving the prescription information, transmits instruction information to a delivery source of the prescription drug to be provided to the user, instructing the delivery source to deliver the prescription drug to a delivery destination indicated in the delivery destination information acquired by the reception unit, which is a delivery destination of the prescription drug before the medication instruction is performed based on the request received by the reception unit; An information processing device having the above.

2. an acquisition unit that acquires result information indicating a result of the medication instruction to the user, When the result information acquired by the acquisition unit indicates that provision of the prescription drug to the user is permitted, the transmission unit transmits permission information indicating that delivery of the prescription drug to the user is permitted to the delivery destination or a user terminal used by the user. The information processing device according to claim 1 .

3. the transmitting unit, when the result information acquired by the acquiring unit indicates that the prescription drug is not permitted to be provided to the user, transmits instruction information to a delivery destination of the prescription drug instructing the delivery destination to return the prescription drug to the delivery source; The information processing device according to claim 2 .

4. an acquisition unit that acquires result information indicating a result of the medication instruction to the user, The transmitting unit compares the result information acquired by the acquiring unit with the contents of the prescription drug, and transmits information indicating whether or not to deliver the prescription drug to the user to the delivery destination or a user terminal used by the user. The information processing device according to claim 1 .

5. a storage unit that stores prescription history information including prescription information previously received from the user by the reception unit, the prescription history information indicating a delivery history of the prescription drug to the user based on the prescription information; the transmitting unit determines a timing for delivering the prescription drug to the delivery destination based on prescription content corresponding to the prescription information received by the receiving unit and prescription content corresponding to the prescription information included in the prescription history information, and transmits the instruction information indicating that the prescription drug should be delivered to the delivery destination at the determined timing. The information processing device according to claim 1 .

6. The transmission unit specifies an arrival date and time of the prescription drug at the delivery destination based on the determined timing, and transmits information indicating that the prescription drug will arrive at the delivery destination at the specified arrival date and time to a user terminal used by the user. The information processing device according to claim 5 .

7. the transmitting unit identifies a similarity between prescription content corresponding to the prescription information received by the receiving unit and prescription content corresponding to the prescription information included in the prescription history information, and determines a timing for delivering the prescription drug to the delivery destination based on the identified similarity; The information processing device according to claim 5 .

8. a storage unit that stores prescription history information including prescription information previously received from the user by the reception unit, the prescription history information indicating a delivery history of the prescription drug to the user based on the prescription information; the transmitting unit specifies a similarity between prescription content corresponding to the prescription information received by the receiving unit and prescription content corresponding to prescription information included in the prescription history information, and if the specified similarity exceeds a predetermined threshold, receives a request from the user terminal used by the user as to whether the user wishes to be provided with the same prescription drug as the prescription information included in the prescription history information that is similar to the prescription information received by the receiving unit, and transmits the instruction information instructing the prescription drug to be delivered to the delivery destination in response to receiving the request to be provided with the same prescription drug. The information processing device according to claim 1 .

9. The reception unit receives the prescription information from a user terminal used by the user or a terminal of a medical institution that generated the prescription information. The information processing device according to claim 1 .

10. the reception unit receives, from the user terminal, a selection of a delivery destination from one or more delivery destinations to which the prescription drug can be delivered, and acquires information indicating the selected delivery destination as delivery destination information indicating the delivery destination; The information processing device according to claim 8 .

11. an acquisition unit that acquires, from a terminal at a medication instruction location where the medication instruction is performed, information indicating that the prescription indicated by the prescription information has been received after the medication instruction has been completed; The information processing device according to claim 1 .

12. the request to receive medication guidance is a request for an appointment for the medication guidance, including a date and time for the medication guidance; the receiving unit receives a request to change medication instruction from a user, the request including the date and time of the changed medication instruction; the transmitting unit transmits the instruction information instructing the delivery of the prescription drug to the delivery destination before the date and time of the changed medication instruction if the date and time of the changed medication instruction is earlier than the date and time of the medication instruction before the change, and does not retransmit the instruction information if the date and time of the changed medication instruction is later than the date and time of the medication instruction before the change; The information processing device according to claim 1 .

13. The computer executes receiving prescription information indicating a prescription issued to a user by a medical institution, and receiving a request for the user to make a reservation for medication guidance for a prescription drug corresponding to the prescription; and acquiring delivery destination information indicating the delivery destination different from the user's home from a user terminal used by the user, a terminal of the medical institution that generated the prescription information, or a management device that manages delivery destinations of prescription drugs corresponding to the user; In response to receiving the prescription information, a step of sending instruction information to a delivery source of the prescription drug to be provided to the user, the instruction information instructing the delivery source to deliver the prescription drug to a delivery destination indicated by the acquired delivery destination information, which is a delivery destination of the prescription drug, before the medication instruction is performed based on the received request; An information processing method comprising:

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