Store Operations Core System
The core store operation system automates key store management tasks and incentivizes repeat visits, enhancing operational efficiency and customer satisfaction to boost revenue.
Patent Information
- Authority / Receiving Office
- JP · JP
- Patent Type
- Patents
- Current Assignee / Owner
- XSHOP CO LTD
- Filing Date
- 2021-09-28
- Publication Date
- 2026-06-08
Smart Images
Figure 0007870937000001 
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Abstract
Description
Technical Field
[0001] The present invention relates to a core store operation system that supports store operations.
Background Art
[0002] Service industries such as the food and beverage industry and the accommodation industry are so-called labor-intensive industries that rely on human labor for most of their business activities. For example, in the case of the food and beverage industry, manufacturing and sales are carried out in a single store, and the operations and processes are diverse. Specifically, the staff in the hall is responsible for customer service, product provision, accounting, and hygiene management. In addition, the kitchen staff is responsible for preparation, processing, plating, and hygiene management. The store manager conducts management operations while communicating with each staff member after fully understanding the operations of the hall and the kitchen, and cycles through the PDCA cycle. Thus, service industries such as the food and beverage industry have many operations and processes, making IT implementation more difficult compared to office work, and are more likely to have lower labor productivity than other industries.
[0003] Due to such an industry structure, there are few stores that can continuously operate at a profit even after opening. Without appropriate operations, many stores continue to run at a loss and are not infrequently forced into bankruptcy. Among food and beverage stores, cafes in particular are relatively easy to open, but have a low customer unit price and a low turnover rate, resulting in a low sales per labor hour and a high bankruptcy rate. On the other hand, there are also companies, including restaurants and cafes, that have increased their profits by establishing their own know-how and taking various measures according to the situation of the world, achieving and continuing profitable operations.
[0004] As a means of increasing profits, for example, Patent Document 1 describes a point management system for common points aimed at promoting sales by increasing the number of customers visiting the store.
[0005] For the purpose of promoting sales, discount tickets are also sold. Here, a discount ticket is a ticket that can be used to purchase goods with a total amount greater than the amount paid at the time of purchasing the ticket. In order to encourage customers to visit the store multiple times, it may be sold as a multi-visit ticket.
[0006] Furthermore, Patent Document 2 describes a system that uses an internet-based distribution system to enable the distribution of electronic coupons, such as discount vouchers, that users want, to users in real time when they want to use them, or a system that allows users to use such coupons.
[0007] As another means of increasing revenue, for example, Patent Document 3 describes a store management system aimed at improving productivity (store operation efficiency) in stores, which enables even inexperienced and unfamiliar part-time or temporary employees to reliably perform a series of opening and closing procedures in the correct order without making mistakes. [Prior art documents] [Patent Documents]
[0008] [Patent Document 1] Patent No. 6813405 [Patent Document 2] Japanese Patent Publication No. 2002-92451 [Patent Document 3] Japanese Patent Publication No. 2008-15598 [Overview of the Initiative] [Problems that the invention aims to solve]
[0009] In the case of the systems described in Patent Documents 1 and 2, the use of common points and electronic coupons becomes easier, improving convenience for customers and potentially increasing the number of visitors to stores. However, such systems are not expected to improve the efficiency of store operations, and therefore their effect on increasing revenue is considered insufficient. Furthermore, methods such as coupons and discount tickets may increase the number of visitors temporarily, but they do not necessarily lead to acquiring repeat customers who continue to visit the store.
[0010] In the case of the store management system described in Patent Document 3, it is possible to streamline a series of opening and closing procedures, significantly reduce the workload on workers, and potentially improve store operational efficiency. However, since this store management system is not expected to improve the number of customers, its effect on increasing revenue is considered insufficient.
[0011] Furthermore, effective store operations require proper management by the store manager. However, store managers are often overwhelmed with daily tasks such as ordering and shift management, leaving them with no time to dedicate to formulating and implementing store-wide improvement measures, which are their primary focus.
[0012] This invention has been made in view of the above-mentioned problems, and aims to provide a core store operation system that contributes to acquiring repeat customers and improving store operation efficiency. [Means for solving the problem]
[0013] The present invention is a core store operation system that supports store operations, comprising: a group store terminal used in each of the multiple group stores that utilize the core store operation system; a user electronic information terminal used by members of the group of stores consisting of the multiple group stores; and a management server (hereinafter also simply referred to as "server") connected to the group store terminal and the user electronic information terminal via a network, wherein the management server includes a member information registration means for registering member information through the user electronic information terminal and a management server for managing the member information registered by the member information registration means. The system comprises a means for managing member information and a means for providing support services for store operations to the group store terminals, wherein the member information management means has a function to bill and collect membership fees from the member based on their member information, and the group store terminal has a payment means provided in or connected to the terminal, and the payment means is a means of deducting the regular fee after member authentication by the member information management means on the management server based on the member's member information obtained from the user electronic information terminal or other means when the member makes a payment at the group store.
[0014] The above-described member information registration means is characterized by registering unique identification information that does not contain personal information as member information when the member's information is registered for the first time through the above-described user electronic information terminal, and the above-described member information management means is characterized by authenticating the member's identity from the above-described identification information when the member makes their first payment using the above-described payment means, and acquiring the above-described personal information via the above-described member information registration means when the member makes their second payment using the above-described payment means and adding the personal information to the above-described member information.
[0015] The above-mentioned group stores are restaurants, and the above-mentioned service provision means is characterized by being a means of providing at least one service selected from the following as a service to support store operations: automatic ordering of ingredients for goods sold at the store, automatic creation of employee shifts at the store, automatic creation of business plans at the store, recipe presentation, automatic consultation response, and store operation status management.
[0016] The above-mentioned core store operation system includes an electronic information terminal for staff used by staff working at the above-mentioned group stores, and the service provision means of the management server is characterized in that it provides at least one of the above-mentioned services for supporting store operations, or a part of the functions of such services, to the electronic information terminal for staff.
[0017] The above-described automated ordering service is characterized in that the management server, based on the transaction products recorded on the group store terminals, breaks down the materials required for the transaction products into groups of materials linked to the recipe of the transaction products, calculates the total amount used for each group of materials, and places orders with the corresponding suppliers for each group of materials.
[0018] The above-mentioned automatic shift creation service is characterized by the management server automatically creating shifts based on staff information, including the skills, personality qualities, and working conditions of registered staff, and automatically transmitting the created shifts to the electronic information terminals used by the managers of the group stores (hereinafter also simply referred to as "store managers") and to the electronic information terminals used by the staff.
[0019] The above-mentioned automatic shift creation is characterized by the fact that the management server sends motivational messages based on the staff information, in addition to the shift schedule, to the staff's electronic information terminals. [Effects of the Invention]
[0020] The core store operation system of the present invention has a service provision means on the management server that provides support services for store operations to terminals for group stores, so that even if store managers have little experience in store operations or are not proficient in certain tasks, store operation efficiency can be improved. Furthermore, the management server has a member information registration means for registering member information through user electronic information terminals, and a member information management means for managing the member information registered by the member information registration means. The member information management means has the function of billing and collecting membership fees from members based on their member information. The terminals for group stores have a payment means provided in the terminal itself or connected to the terminal. The payment means is a means of deducting the regular price from the regular price after member authentication by the member information management means on the management server based on the member information of the member obtained from the user electronic information terminal or other means when a member makes a payment at a group store. As a result, members can easily receive services from group stores at a low price, which contributes to group stores acquiring repeat customers. Furthermore, the management server's ability to continuously collect membership fees from members is expected to improve the quality of support services provided to group stores, thereby enhancing the quality of services offered at the stores themselves. This, in turn, is expected to increase customer satisfaction, leading to more repeat customers and ultimately boosting revenue for both the administrators of the core store management system and the group stores.
[0021] The member information registration method registers unique identification information that does not contain personal information as member information when a member registers their information for the first time through a user electronic information terminal. The member information management method authenticates the member's identity from the identification information when the member makes their first payment using the payment method, and when the member makes their second payment using the payment method, it acquires personal information via the member information registration method and adds that personal information to the member information. As a result, members can easily register for the first time, and it is easier to acquire repeat customers.
[0022] The group store is a food and beverage store, and the service providing means, as a service for supporting store operations, provides at least one service selected from automatic ordering of materials for transaction goods provided at the store, automatic shift creation for employees working at the store, automatic plan creation for business plans at the store, presentation of recipes, automatic consultation response, and store operation status management. Therefore, the store manager can easily improve store operation efficiency by entrusting the services essential for the operation of the food and beverage store to the service providing means. As a result, the store manager can focus not only on the daily business operations but also on formulating and implementing improvement measures for the entire store.
[0023] The store operation core system includes a staff electronic information terminal used by the staff working at the group store. Since the service providing means of the management side server provides at least one service for supporting store operations or some functions of such services to the staff electronic information terminal, the staff can view and confirm various information provided by the service providing means at locations such as in the kitchen without a group store terminal or at home outside the store without browsing through the group store terminal. As a result, mistakes in recipes and incomplete attention to matters are reduced, and store operation efficiency is further improved.
[0024] Automatic ordering is a service in which the management side server decomposes the materials required for the transaction goods based on the transaction goods recorded in the group store terminal into each material group linked to the recipe of the transaction goods, calculates the total usage amount for each material group respectively, and places an order with the corresponding business operator for each material group. Therefore, the store manager and staff can reduce the time spent on the ordering business and further improve store operation efficiency.
[0025] Automatic shift creation is a service in which the management server automatically creates shifts based on staff information including the skills, personality traits, and working conditions of the registered staff, and automatically sends the created shifts to the electronic information terminals for store managers used by store managers and the electronic information terminals for staff used by staff. Therefore, store managers can reduce the time spent on creating shifts and the time spent on individually sending shifts to each staff, and can further improve store operation efficiency.
[0026] Automatic shift creation is a service in which the management server sends a motivation-boosting message based on staff information to the staff's electronic information terminal in addition to the shift. Therefore, it is considered that the motivation of the staff is improved and their immediate combat effectiveness is promoted. As a result, further improvement in store operation efficiency can be expected.
Brief Description of the Drawings
[0027] [Figure 1] It is a conceptual diagram of the store operation backbone system of the present invention. [Figure 2] It is a conceptual diagram of the operation using the store operation backbone system of the present invention. [Figure 3] It is a conceptual diagram of the service provided by the service providing means. [Figure 4] It is an explanatory diagram showing an example of automatic ordering. [Figure 5] It is a flowchart of automatic shift creation and automatic plan creation.
Modes for Carrying Out the Invention
[0028] The store operation core system of the present invention will be described with reference to Figure 1. Figure 1 is a conceptual diagram of one embodiment of the store operation core system that supports store operations. As shown in Figure 1, the store operation core system 100 includes a group store terminal 2 used in each of the multiple group stores 1 (1a to 1e) that utilize the system, and a user electronic information terminal 5 used by members 4 (4a to 4e) of the store group 3 consisting of the multiple group stores 1 (1a to 1e). The store operation core system 100 further includes a management server 7 connected to the group store terminal 2 and the user electronic information terminal 5 via a network 6. The network 6 may be wired or wireless, as long as communication is possible.
[0029] The management server 7 includes a member information registration means 8 for registering member information 4 through user electronic information terminals 5, a member information management means 9 for managing member information registered by the member information registration means 8, and a service provision means 10 for providing support services for store operations to group store terminals 2. The management server 7 may have the member information registration means 8, the member information management means 9, and the service provision means 10 within a single information processing means, rather than separating them into separate means. The management server 7 may be a single server, or a group of servers, as long as it is a server related to the core store operation system 100, either in substance or virtually. The management server 7 may also have a payment management unit that performs member information registration, management, and settlement, and this payment management unit may include the member information registration means 8 and the member information management means 9.
[0030] As described above, the management server 7 has a service provision means 10 that provides support services for store operations to the group store terminals 2. Therefore, the store operation management system 100 can improve the efficiency of store operations even if the manager of the group store 1 has little experience in store operations or is not proficient in certain tasks.
[0031] The member information management means 9 has the function of billing and collecting membership fees from member 4 based on their member information. The group store terminal 2 has a payment means provided in the terminal itself or connected to the terminal (not shown). The payment means is a means of deducting the regular fee after member authentication by the member information management means 9 on the management server 7 based on member information of member 4 obtained from the user electronic information terminal 5 when member 4 makes a payment at the group store 1.
[0032] Furthermore, when a member 4 makes a payment at a group store 1, the payment method may not be limited to the user's electronic information terminal 5. Instead, the member information may be obtained from other means such as a card with a QR code (registered trademark) or barcode printed on it, or an IC card. After member authentication by the member information management means 9 on the management server 7, the discount may be applied to the regular price. In addition, member 4 may receive the aforementioned discount service at any group store 1 within the group of stores 3 that utilize the store operation core system 100.
[0033] Member 4 can easily receive services from Group Store 1 at a low cost, and the store operation management system 100 contributes to Group Store 1 acquiring repeat customers. Furthermore, the management server 7 can continuously collect membership fees from Member 4, which is expected to improve the quality of the store operation support services provided to Group Store 1, and consequently, the quality of services provided by Group Store 1. This is expected to lead to increased customer satisfaction, an increase in repeat customers, and increased revenue for the administrator of the store operation core system 100 and Group Store 1. The store operation core system 100 of the present invention is expected to have a significant improvement effect when introduced to coffee shops, which tend to have low average customer spending and low turnover rates, and therefore require particularly efficient store operations.
[0034] The operation using the store operation core system of the present invention will be explained with reference to Figure 2. Figure 2 is a conceptual diagram of an example of operation using the store operation core system. In Figure 2, the eight ellipses represent each entity, and the arrows connecting each entity represent goods, money, information, and other actions performed by each entity. The area enclosed by the dotted line is the scope included in the operation using the store operation core system.
[0035] Owner 11 adds newly opened and existing stores to a group of stores within the core store management system. Group stores 1, once added to the group, receive support services from the management server 7, including automated ordering, automated shift scheduling, automated plan creation, recipe suggestions, automated consultation, and store operation status management. This improves the operational efficiency of group store 1, increasing profits and allowing owner 11 to earn more revenue. Group store 1 not only provides compensation to its staff 12 but also offers store management know-how and a sense of fulfillment. Staff 12, in turn, not only provide labor to group store 1 but can also propose more efficient operational ideas.
[0036] Group store 1 provides the management server 7 with the information necessary to receive support services for store operations. As described above, the management server 7 provides Group store 1 with information regarding support services for store operations and automatically places orders for ingredients with ingredient supplier 13. Ingredient supplier 13 delivers ingredients to Group store 1 and provides the management server 7 with information on new ingredients and introductions to stores not yet part of the group.
[0037] A user 14 who uses Group Store 1 purchases goods at Group Store 1 by paying the regular price. In contrast, a regular member 15 who has registered as a regular member for Group Store 1 in the store operation core system can purchase goods at Group Store 1 by paying a discounted price which is a reduction from the regular price. Here, "user" means "customer or potential customer." A user who registers as a member, or who has registered as a member, is also called a "member."
[0038] Users 14 who are interested in the products and operational know-how of Group Store 1 can also register as premium members for Group Store 1 through the store's core operations system. Premium members 16 who register as premium members for Group Store 1 can participate in study sessions and training sessions held at Group Store 1, and can obtain product information and operational know-how. As a result, premium members 16 may be able to become staff members at Group Store 1, or even become independent in the future.
[0039] A user 14 who uses Group Store 1 can register as a member of the store management core system to which Group Store 1 belongs by registering their membership information with the management server 7 and paying a membership fee. The amount to be paid for regular membership (membership fee) can be, for example, around 50 to 500 yen per month. From the perspective of giving users 14 a sense of value and increasing repeat customers, it is preferable to pay 100 to 200 yen per month, and more preferably 100 yen per month.
[0040] Furthermore, when user 14 visits Group Store 1 and registers as a member, they can immediately receive a discount on their order and payment during that visit. Therefore, by setting the discount amount at the time of payment to the same amount as the membership fee, users can register as members for virtually free, and within one month of registration, they are guaranteed to receive the discount on each subsequent visit. Thus, if a user intends to visit more than twice within a month, they will definitely receive the discount each time they visit, giving them a sense of value. Also, from the store's perspective, a user registering as a member indicates that the user intends to visit more than twice within a month, and an increase in sales due to increased user visit frequency can be almost certainly expected.
[0041] There are no specific limits on the amount (membership fee) that customers pay to register as a premium member; it can be set appropriately depending on the services provided. This makes it easier for businesses to offer new, high-value-added services that differentiate them from those offered to regular members. Furthermore, businesses do not need to offer both regular and premium memberships; they can offer only one.
[0042] Here, we will again use Figure 1 to explain the details of member registration from the perspective of system configuration. When the member information registration means 8 registers member 4's information for the first time through the user's electronic information terminal 5, it registers unique identification information that does not contain personal information as member information. Examples of unique identification information include sequences of numbers or letters, or images, which are identifiable information that does not lead to the identification of an individual. As for sequences of numbers or letters, credit card information is preferred from the viewpoint of simplifying payment. Note that one or more unique identification information may be registered.
[0043] The member information management means 9 can authenticate that a member is a member based on identification information when the member 4 makes their first payment using a payment means provided in or connected to the group store terminal 2. When the member makes their second payment using the payment means, the member information management means 9 can acquire personal information via the member information registration means 8 and add that personal information to the member information.
[0044] This makes it easier for users to register their membership information for the first time, leading to a higher likelihood of acquiring repeat customers. When users make their second payment, they are likely to have enjoyed the group's stores enough to visit again, and are therefore more likely to register additional personal information without hesitation.
[0045] When member 4 registers member information via network 6 from user electronic information terminal 5 to member information registration means 8, the member information may be transmitted directly from user electronic information terminal 5 to member information registration means 8 on management server 7, or it may be transmitted from user electronic information terminal 5 to member information registration means 8 via group store terminal 2 of Grape store 1.
[0046] Figure 3 illustrates the core store management system for a group of stores, for example, restaurants. Figure 3 is a conceptual diagram of one embodiment of the services provided by the service provider when the group of stores are restaurants. In Figure 3, the squares represent the skills necessary for a store manager to operate the store. These necessary skills can be divided into four categories: A: communication skills for smooth communication with store users and food suppliers, B: numerical management skills for managing figures such as income and expenses and salaries, C: guidance skills for instructing staff, and D: operational skills for managing the store according to the situation. As shown in Figure 3, when the square is divided into four areas from A to D, the store manager may not cover all areas (possess all skills) because they have little experience in store operations or have tasks they are not good at. In this case, the service provider can support the store manager's work by configuring the service provider as follows.
[0047] The service delivery means may be a means of providing at least one service selected from the following, as a service to support store operations: automatic ordering of materials for traded goods sold at the store, automatic creation of employee shifts at the store, automatic creation of sales plans for the store, recipe presentation, automatic consultation response, and store operation status management.
[0048] Store managers can easily improve the efficiency of store operations by entrusting essential restaurant management tasks to service delivery methods. This allows store managers to focus not only on performing daily tasks but also on more difficult and important tasks in store management, such as formulating and implementing overall store improvement measures. In Figure 3, the area inside the dotted square represents essential restaurant management tasks. The area outside the dotted square, indicated by the diagonal lines, represents tasks that are more difficult and important in store management.
[0049] The core store operations system includes staff electronic information terminals used by staff working at group stores, and the service provision means of the management server can provide at least one of the services for supporting store operations, or a part of the functions of such services, to the staff electronic information terminals.
[0050] The staff's electronic information terminals provide support services for store operations, such as recipe suggestions, automated consultations, and store operation status management. Staff can access and check this information, including recipe suggestions, automated consultations, and store operation status management, from locations without a group store terminal, such as the kitchen or their homes. This reduces recipe errors and insufficient adherence to instructions, thereby improving store operation efficiency.
[0051] The automated ordering service for materials of traded products will be explained using Figure 4. Figure 4 is an explanatory diagram showing an example of automated ordering. At the time of payment, staff members record the traded products and quantities ordered by customers using a group store terminal and register the POS data. Based on the traded products recorded on the group store terminal, the management server breaks down the materials required for each traded product into material groups linked to the recipe of that traded product. The server calculates the total amount used for each material group and rearranges it into order units for each material group. The server places orders with the corresponding suppliers for each material group, for example, by sending a supplier-specific order form. This allows store managers and staff to reduce the time spent on ordering and further improve the efficiency of store operations. Note that POS data may be registered (saved) on both the group store terminal and the management server, or on either one.
[0052] Automatic shift creation and automatic plan creation will be explained using Figure 5. Figure 5 is a flowchart of automatic shift creation and automatic plan creation. As shown in Figure 5, automatic shift creation and automatic plan creation are performed by the service provision means of the management server 7 and operate based on information input from the store manager's electronic information terminal 17 operated by the store manager and the staff's electronic information terminal 18 operated by the staff. Note that the service provision means does not provide both automatic shift creation and automatic plan creation, but may provide only one of them. For example, if the service provision means only provides automatic plan creation, the store manager will create the shifts and send them to the staff.
[0053] Automatic shift creation allows, for example, the management server 7 to automatically create shifts based on staff information, including the skills, personality traits, and working conditions of registered staff. Automatic shift creation can take into account not only the available working days and times of staff members, but also their skills and personality traits, creating shifts that allow them to compensate for each other's weaknesses and maximize the team's work performance. Automatic shift creation can automatically transmit the created shifts to the store manager's electronic information terminal 17 used by store managers and the staff's electronic information terminal 18 used by staff members.
[0054] Specifically, when creating an automated shift schedule, the store manager inputs staff information, including each staff member's skills, personality, and working conditions, as well as the shift creation period (the future operating period for which the shifts should be created) and sales forecast information, such as the expected daily sales for that future operating period, into the store manager's electronic information terminal 17. The store manager's electronic information terminal 17 sends a shift creation instruction to the management server 7, and the management server 7, upon receiving the shift creation instruction, sends an instruction to input available working dates and times to the staff's electronic information terminal 18 held by the staff member. The staff member inputs their available working dates and times into the staff's electronic information terminal 18, and the staff's electronic information terminal 18 sends the staff member's available working dates and times to the management server 7.
[0055] The store manager's electronic information terminal 17 transmits sales forecast information to the management server 7. The management server 7 receives the sales forecast information from the store manager's electronic information terminal 17 and also receives the available working days and times for each staff member from the staff's electronic information terminal 18. As a result, the management server 7 automatically calculates and creates the optimal shift based on each staff member's staff information and available working days and times. The management server 7 transmits the created shift to the store manager's electronic information terminal 17 and also transmits the working days and times for each staff member based on the shift to each staff member's electronic information terminal 18.
[0056] Next, we will explain automated plan creation. The management server 7 can create work plans based on the staff combinations for each business day on the created shifts and the staff information of each staff member. Specifically, automated plan creation can take into account, for example, each staff member's skills and personal qualities, and create work plans that include points to be careful about and points to focus on in the staff combinations for each business day.
[0057] The management server 7 transmits the plan to the store manager's electronic information terminal 17 and the staff's electronic information terminal 18. When the staff's electronic information terminal 18 receives the above shift and plan, the staff report to work according to their shift and conduct business according to the plan. Also, when the store manager's electronic information terminal 17 receives the above shift and plan, the store manager verifies that the staff report to work according to their shift and conduct business according to the plan.
[0058] Store managers can improve operational efficiency by utilizing automated shift and plan creation services, reducing the time spent creating shifts and plans, as well as the time spent individually sending them to each staff member. Furthermore, staff members can focus on key points while performing their duties, leading to a reduction in errors.
[0059] Automatic shift scheduling can also be implemented as a service where the management server sends motivational messages based on staff information, in addition to the shift schedule, to staff electronic information terminals. This is expected to improve staff motivation and encourage them to become productive immediately, leading to further improvements in store operational efficiency.
[0060] Information entered on terminals for group stores, electronic information terminals for store managers, electronic information terminals for staff, and electronic information terminals for users is transmitted, for example, via the application on each terminal to a management server, where it is processed. The information output from the processing on the server is then transmitted to designated terminals for store managers, staff, and members, where it is viewed.
[0061] Applications for inputting, sending, and receiving various types of information can be partially or entirely used, such as applications for smartphones or personal computers. For smartphone and personal computer applications, it is preferable to use LINE®, as it is widely available and easy to operate.
[0062] Although embodiments of the present invention have been described above using the figures, the store operation core system of the present invention is not limited thereto. For example, the store operation core system may be applied not only to restaurants such as cafes, restaurants, and bars, but also to service industries such as hotels and retail stores. [Industrial applicability]
[0063] The core store management system of the present invention contributes to acquiring repeat customers and improving store operational efficiency, and is therefore expected to increase revenue for both the system administrator and the store, making it widely applicable to the service industry in general. [Explanation of Symbols]
[0064] 1 Group Stores 2. Terminals for group stores 3 store clusters 4 Members 5. Electronic information terminals for users 6 Network 7. Management Server 8. Member Information Registration Method 9. Member Information Management Methods 10 Service Delivery Methods 11 Owners 12 Staff 13 Food retailers 14 users 15 Regular Members 16 Premium Members 17. Electronic information terminal for store managers 18. Electronic information terminals for staff 100 Store Management Core System
Claims
1. A core store management system that supports store operations, The system comprises a group store terminal used by each of the multiple group stores subscribed to the aforementioned core store operation system, a user electronic information terminal used by members of the group of stores comprising the multiple group stores, and a management server of the core store operation system connected to the group store terminal and the user electronic information terminal via a network. The management server includes a member information registration means for registering member information through the user electronic information terminal, a member information management means that manages the member information registered by the member information registration means and has the function of billing and collecting membership fees from the member based on that member information, and a service provision means that provides at least one service selected from automatic ordering of materials for traded goods offered at the store, automatic shift creation for employees working at the store, automatic plan creation for sales plans at the store, recipe presentation, automatic consultation response, and store operation status management as a service to support store operations, to the group store terminals of the group stores that are subscribed to the store operation core system, The group store terminal has a payment means provided in the terminal itself or connected to the terminal, and the payment means is a means of deducting the regular price after member authentication by the member information management means of the management server based on the member information of the member obtained from the user electronic information terminal or other means when the member makes a payment at the group store. A core store operation system characterized by the following features.
2. The aforementioned member information registration means, when registering the member's information for the first time through the user's electronic information terminal, registers unique identification information that does not include personal information as member information. The store operation core system according to claim 1, characterized in that the member information management means authenticates the member's identity from the identification information at the time of the member's first payment by the payment means, and acquires the personal information via the member information registration means at the time of the member's second payment by the payment means and adds the personal information to the member information.
3. The core store operation system according to claim 1 or 2, characterized in that the group stores are restaurants.
4. The aforementioned store operation core system includes staff electronic information terminals used by staff working at the group stores. The core store operation system according to claim 3, characterized in that the service provision means of the management server provides at least one of the services for supporting store operations, or a part of the functions of the services, to the staff electronic information terminal.
5. The store operation core system according to claim 3 or 4, characterized in that the automated ordering service is a service in which the management server, based on the transaction products recorded on the group store terminals, breaks down the materials required for the transaction products into groups of materials linked to the recipe of the transaction products, calculates the total amount used for each group of materials, and places an order with the business operator corresponding to each group of materials.
6. The store operation core system according to any one of claims 3 to 5, characterized in that the automatic shift creation is a service in which the management server automatically creates shifts based on staff information including the skills, personality qualities, and working conditions of registered staff, and automatically transmits the created shifts to an electronic information terminal for store managers used by the managers of the group stores and an electronic information terminal for staff used by the staff.
7. The store operation core system according to claim 6, characterized in that the automatic shift creation is a service in which the management server sends motivational messages based on the staff information, in addition to the shifts, to the staff's electronic information terminals.