Recommended management devices, recommended management systems, recommended management methods and programs

Abstract

To solve the following conventional problem: when an introduction object is introduced, it is difficult for a user to check a difference relating to a use history of a user device to which the introduction object has been introduced and a transaction history associated with a transaction or the like of the user.SOLUTION: A recommendation management apparatus 3 is configured to: acquire use history information transmitted by a user device 5, including device identification information identifying the user device 5, the type of the device, information corresponding to a use history (item 1), a use date and time (or period), and the number (amount) of uses (step S33); receive transaction history information transmitted by a history management server 6, including a user identification information, a history type, information corresponding to the transaction history (item 2), a transaction date and time (or period), and the number (amount) of transactions (step S37); and calculate a difference between the sum of the history information (use history or transaction history) before introduction and the sum of the history information (use history or transaction history) after introducing an introduction object (step S81).SELECTED DRAWING: Figure 27

Claims

1. A management means for managing a user device associated with customer identification information that identifies a customer, a user associated with the customer identification information, and an installation target identification information that identifies an installation target installed on the user device and installed in association with the customer identification information. A first acquisition means for acquiring usage history information relating to the usage history, including the functions used on the user device and the number of times the functions were used. A second acquisition means for acquiring transaction history information relating to the transaction history, including the products purchased by the user and the number of those products, A calculation means for calculating difference information that represents the difference between pre-implementation history information relating to a predetermined period before the implementation of the implementation target indicated by the implementation target identification information and post-implementation history information relating to a predetermined period after the implementation of the implementation target indicated by the implementation target identification information, based on the usage history information and the transaction history information. It has, The recommendation management device is characterized in that the difference information includes first difference information showing the difference in the number of uses of the function before and after the introduction of the introduction target identification information, and second difference information showing the difference in the number of the product before and after the introduction of the introduction target identification information.

2. The aforementioned target for implementation is the customer who is encouraged to implement the aforementioned when the aforementioned usage history and transaction history meet the aforementioned recommendation conditions, The calculation means is The difference information is calculated using the post-implementation history information for a predetermined period after the introduction of the target introduced after the introduction was encouraged, and the pre-implementation history information. The recommended management device according to feature 1.

3. The calculation means is The predetermined period before the introduction and the predetermined period after the introduction are calculated and set independently of each other. The recommended management device according to claim 1 or 2.

4. A recommended management device according to any one of claims 1 to 3, further, A generation means that generates the calculated difference information, analysis result storage location information indicating the storage location of the analysis results obtained by analyzing the difference information, and difference information notification screen information. Having, A recommended management device characterized by the following features.

5. The recommended management device according to claim 4, further, A transmission means that sends the generated differential information notification screen information to the destination associated with the customer identification information. Having, A recommended management device characterized by the following features.

6. The aforementioned transmission means is After transmitting the differential information notification screen information, the system transmits alternative installation location information, which indicates the storage location of an alternative installation target that replaces the installation target, to the user's communication terminal or user device. The recommended management device according to feature 5.

7. The aforementioned transaction history information is, This includes purchase history information related to the purchase of the user device, contract history information related to the contract for the user device, and investigation history information related to the investigation of the user device. A recommended management device according to any one of claims 1 to 6, characterized by the following:

8. The user devices include MFPs, scanners, facsimile machines, electronic whiteboards, projectors, PCs, smartphones, and interactive voice control devices. The recommended management device according to any one of claims 1 to 7.

9. A recommendation management device that manages information related to the implemented target, linked to customer identification information that identifies the customer, A communication terminal that displays the information related to the target to be introduced transmitted by the recommended management device, A recommended management system having, The recommended management device is: A management means for managing a user device associated with the customer identification information, a user associated with the customer identification information, and an installation target identification information that identifies an installation target installed on the user device and installed in association with the customer identification information. A first acquisition means for acquiring usage history information relating to the usage history, including the functions used on the user device and the number of times the functions were used. A second acquisition means for acquiring transaction history information relating to the transaction history, including the products purchased by the user and the number of those products, A calculation means for calculating difference information representing the difference between pre-implementation history information relating to a predetermined period before the implementation of the implementation target indicated by the implementation target identification information, and post-implementation history information relating to a predetermined period after the implementation of the implementation target indicated by the implementation target identification information, based on the aforementioned usage history and transaction history. A transmission means for transmitting the aforementioned difference information to the communication terminal, It has, The aforementioned communication terminal is Receiving means for receiving the differential information from the transmitting means It has, The recommendation management system is characterized in that the difference information includes first difference information showing the difference in the number of uses of the function before and after the introduction of the introduction target identification information, and second difference information showing the difference in the number of the product before and after the introduction of the introduction target identification information.

10. A recommendation management method performed by a recommendation management device that manages information related to the target of implementation, which has been introduced in association with customer identification information that identifies a customer, A management step for managing a user device associated with the customer identification information, a user associated with the customer identification information, and an installation target identification information that identifies an installation target installed on the user device and installed in association with the customer identification information. A first acquisition step involves acquiring usage history information related to the usage history, including the functions used on the user device and the number of times those functions were used. A second acquisition step involves acquiring transaction history information related to the transaction history, including the products purchased by the user and the quantity of those products. A calculation step to calculate difference information representing the difference between pre-implementation history information relating to a predetermined period before the implementation of the implementation target indicated by the implementation target identification information and post-implementation history information relating to a predetermined period after the implementation of the implementation target indicated by the implementation target identification information, based on the aforementioned usage history and transaction history. Execute the process that includes, Recommended management method, wherein the difference information includes first difference information showing the difference in the number of uses of the function before and after the introduction of the introduction target identification information, and second difference information showing the difference in the number of the product before and after the introduction of the introduction target identification information.

11. A recommended management device that manages information related to the target of implementation, linked to customer identification information that identifies customers, A management step for managing a user device associated with the customer identification information, a user associated with the customer identification information, and an installation target identification information that identifies an installation target installed on the user device and installed in association with the customer identification information. A first acquisition step involves acquiring usage history information related to the usage history, including the functions used on the user device and the number of times those functions were used. A second acquisition step involves acquiring transaction history information related to the transaction history, including the products purchased by the user and the quantity of those products. A calculation step to calculate difference information representing the difference between pre-implementation history information relating to a predetermined period before the implementation of the implementation target indicated by the implementation target identification information and post-implementation history information relating to a predetermined period after the implementation of the implementation target indicated by the implementation target identification information, based on the aforementioned usage history and transaction history. Perform a process that includes this, The program includes, for the difference information, first difference information showing the difference in the number of uses of the function before and after the introduction of the introduction target identified by the introduction target identification information, and second difference information showing the difference in the number of the product before and after the introduction of the introduction target identified by the introduction target identification information.

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