Automated voice response system, automated voice response device, and automated voice response program

Abstract

This system enables secure and reliable automated reservation and ordering procedures for existing systems without entrusting service provider login information to external parties and without violating access restrictions from external management servers. [Solution] In a system including an automated voice response device 1, a reservation server 3, and a service provider terminal 4, the service provider terminal 4 is equipped with a browser plugin. The automated voice response device 1 receives reservation information through voice interaction with the user terminal 2 and transmits it to the service provider terminal 4. The plugin on the service provider terminal 4 automatically logs in to the reservation server 3 using login information stored on its own terminal, and executes the procedure by inputting the reservation information into a form using DOM manipulation. The automated voice response device 1 notifies the user terminal 2 of the execution result received from the plugin by voice. This enables secure integration with systems that do not have an API.

Claims

[Claim 1] An automated voice response system including an automated voice response device and a service provider terminal connected via a network, The aforementioned automatic voice response device, A means of receiving calls from user terminals, A means for receiving service reservation information through voice interaction with the user terminal, A means for transmitting instructions to the service provider terminal to perform a reservation procedure based on the reservation information by simulating user input operations on a web interface provided by the reservation server, A means for receiving the reservation procedure result, which is the result of the aforementioned instructions, from the service provider terminal, A means for notifying the user terminal of the reservation procedure result by voice, Equipped with, The service provider terminal is Means for receiving the instructions from the automatic voice response device, Means for accessing the web interface of the reservation acceptance server based on the URL included in the instructions, A means for performing a login operation and the reservation procedure by manipulating the DOM element of the web interface using a browser plugin or browser emulator, based on the aforementioned instructions and the login information it holds; An automated voice response system equipped with the following features. [Claim 2] An automated voice response system, Steps for receiving calls from user terminals, The steps include receiving service reservation information through voice interaction with the user terminal, The steps include: sending instructions to the service provider terminal to perform a reservation procedure based on the reservation information by simulating user input operations on a web interface provided by the reservation server; The steps include receiving the reservation procedure result, which is the result of the above instructions, from the service provider terminal, The steps include notifying the user terminal of the reservation procedure result by voice, Execute, The service provider terminal, The step of receiving the instruction from the automatic voice response device, The steps include: accessing the web interface of the reservation acceptance server based on the URL included in the instructions; The steps include: executing a login operation and the reservation procedure by manipulating the DOM element of the web interface using a browser plugin or browser emulator, based on the aforementioned instructions and the login information it holds; An automated voice response method that performs this task. [Claim 3] An automated voice response system and an automated voice response program executed by a service provider terminal, The aforementioned automatic voice response device, Steps for receiving calls from user terminals, The steps include receiving service reservation information through voice interaction with the user terminal, The steps include: sending instructions to the service provider terminal to perform a reservation procedure based on the reservation information by simulating user input operations on a web interface provided by the reservation server; The steps include receiving the reservation procedure result, which is the result of the above instructions, from the service provider terminal, The steps include notifying the user terminal of the reservation procedure result by voice, Make it run, On the aforementioned service provider terminal, The step of receiving the instruction from the automatic voice response device, The steps include: accessing the web interface of the reservation acceptance server based on the URL included in the instructions; The steps include: executing a login operation and the reservation procedure by manipulating the DOM element of the web interface using a browser plugin or browser emulator, based on the aforementioned instructions and the login information it holds; An automated voice response program that executes commands. [Claim 4] An automated voice response system including an automated voice response device and a product provider terminal connected via a network, The aforementioned automatic voice response device, A means of receiving calls from user terminals, A means for receiving product order information through voice interaction with the user terminal, A means for transmitting instructions to the product provider terminal to perform an order procedure based on the order information by simulating user input operations on a web interface provided by the order acceptance server, A means for receiving the order procedure result, which is the result of the aforementioned instructions, from the product provider terminal, A means for notifying the user terminal of the order procedure result by voice, Equipped with, The aforementioned product provider terminal is Means for receiving the instructions from the automatic voice response device, Means for accessing the web interface of the order acceptance server based on the URL included in the instructions, A means for executing a login operation and the order procedure by manipulating the DOM element of the web interface using a browser plugin or browser emulator, based on the aforementioned instructions and the login information it holds; An automated voice response system equipped with the following features. [Claim 5] An automated voice response system, Steps for receiving calls from user terminals, The steps include receiving product order information through voice interaction with the user terminal, The steps include: sending instructions to the product provider terminal to perform an order procedure based on the order information by simulating user input operations on a web interface provided by the order acceptance server; The steps include receiving the order procedure result, which is the result of the above instructions, from the product provider terminal, The steps include notifying the user terminal of the order procedure result by voice, Execute, The aforementioned product provider terminal The step of receiving the instruction from the automatic voice response device, The steps include: accessing the web interface of the order acceptance server based on the URL included in the instructions; The steps include: executing a login operation and the order procedure by manipulating the DOM element of the web interface using a browser plugin or browser emulator, based on the aforementioned instructions and the login information held by the user; An automated voice response method that performs this task. [Claim 6] An automated voice response program executed by an automated voice response device and a product provider terminal, The aforementioned automatic voice response device, Steps for receiving calls from user terminals, The steps include receiving product order information through voice interaction with the user terminal, The steps include: sending instructions to the product provider terminal to perform an order procedure based on the order information by simulating user input operations on a web interface provided by the order acceptance server; The steps include receiving the order procedure result, which is the result of the above instructions, from the product provider terminal, The steps include notifying the user terminal of the order procedure result by voice, Make it run, The aforementioned product provider terminal, The step of receiving the instruction from the automatic voice response device, The steps include: accessing the web interface of the order acceptance server based on the URL included in the instructions; The steps include: executing a login operation and the order procedure by manipulating the DOM element of the web interface using a browser plugin or browser emulator, based on the aforementioned instructions and the login information held by the user; An automated voice response program that executes commands.

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