Support systems, methods, and programs

Abstract

To provide a support system which supports formulating a business continuity plan so as to properly reflect anticipated disasters.SOLUTION: A support system includes: a business operator information acquisition unit which acquires business operator information; a disaster information acquisition unit which acquires disaster information including hazard map information from a predetermined device; a first impact acquisition unit which acquires, based on operation input of a user, a first degree of impact indicating a degree of impact to customers of business and society at each elapsed time from the occurrence of a supposed disaster; a target recovery time specifying unit which specifies, based on the first degree of impact, a target recovery time which is an estimated time at which the business should be recovered from the occurrence of the supposed disaster; a priority specifying unit which specifies priority levels of measures against the supposed disaster in each of managerial resources, on the basis of the target recovery time and estimated recovery time which is estimated time required by each of the managerial resources for recovery; and a display processing unit which causes a display unit to display the priority levels in association with the managerial resources, respectively.SELECTED DRAWING: Figure 1

Description

Technical Field

[0001] The present invention relates to a support system, method, and program.

Background Art

[0002] For example, as described in Patent Document 1, a technique for formulating a business continuity plan is known. .

Prior Art Document

Patent Document

[0003]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0004] In the business continuity plan support device described in Patent Document 1, for each of a plurality of countermeasures against at least one of disasters and terrorism to a building, an individual score assigned to each countermeasure, and a correction score regarding the influence between each of the plurality of countermeasures are used to determine the priority order of each of the plurality of countermeasures. As a result, the business continuity plan support device can prioritize countermeasures considering the relationships between the characteristics of various countermeasures, and can create an effective business continuity plan. However, in the business continuity plan support device described in Patent Document 1, since the impact of disasters on the business cannot be appropriately reflected in the business continuity plan, there arises a problem that an appropriate business continuity plan cannot be created. Therefore, in order to solve the above problems, the present invention appropriately reflects possible disasters.

[0005] However, in the business continuity plan support device described in Patent Document 1, the impact of disasters on the business cannot be appropriately reflected in the business continuity plan, so there is a problem that an appropriate business continuity plan cannot be created. Therefore, the present invention, in order to solve the above problems, appropriately reflects possible disasters in the business continuity plan.

[0006] Therefore, in order to solve the above problems, the present invention appropriately reflects possible disasters.​​​​ The objective is to provide a system that supports the creation of business continuity plans. [Means for solving the problem]

[0007] A support system according to one aspect of the present invention relates to at least one process in the business of the target business operator. A business information acquisition unit acquires business information, which includes information on business resources, and a predetermined device, Hazard map information including the location of the business or the aforementioned business resources The disaster information acquisition unit acquires disaster information including top information, and the anticipated disaster is the anticipated disaster. The customers and society of the said business at each of several elapsed time periods since the time it was supposed to have occurred. The first impact level, which indicates the degree of impact on at least one of the following, is determined based on user input. The first impact acquisition unit acquires the first impact, and when it is assumed that a disaster has occurred based on the first impact, The target recovery time is the estimated time elapsed before the aforementioned business should be restored. The designated area, the target recovery time, and the degree of disaster indicated by the hazard map are identified. The estimated recovery time is the estimated time required for each of the aforementioned at least one management resource to recover. Based on time, and the assumed disasters in each of the aforementioned at least one management resource A priority identification unit that identifies the priority of the countermeasures, and each of the at least one management resource The system includes a display processing unit that displays the aforementioned priority levels in association with the display unit.

[0008] A method according to one aspect of the present invention involves a computer in which at least one of the business operations of the target business operator The acquisition of business information, which includes one management resource, and the acquisition of the aforementioned information from a designated device. Hazard maps are information that includes the location of a business or the aforementioned business resources. The acquisition of disaster information, including information, and the assumption that a predicted disaster has occurred. At each of the multiple elapsed time periods from that time, at least the customers and society of the said business The first level of impact, which indicates the degree of influence on each, is obtained based on the user's input. Based on the aforementioned first degree of impact, the time at which the project should be restored from the time the assumed disaster occurred is determined. Identifying the target recovery time, which is the elapsed time of the hazard, and the target recovery time and the hazard Based on the degree of disaster shown on the map, each of the at least one of the aforementioned management resources is identified. Based on the estimated recovery time, which is the estimated time required for recovery, the at least one Identifying the priority of countermeasures against anticipated disasters for each of the management resources, and the aforementioned small At the very least, the priority level is associated with each of the management resources and displayed on the display unit. Execute this.

[0009] A program according to one aspect of the present invention provides a computer with a small portion of the business of the target business operator. At the very least, acquiring business information, which includes information on one management resource, and from a designated device, Hazard information is information on a hazard map that includes the location of the aforementioned business or the aforementioned management resources. The process involves obtaining disaster information, including map information, and the occurrence of a predicted disaster. At each of the multiple time intervals since that time, the customers and society of the said business are less The first level of impact, which indicates the degree of influence on either one of the factors, is obtained based on the user's input. Furthermore, based on the aforementioned first degree of impact, the business will be restored from the time the assumed disaster occurred. Identifying the target recovery time, which is the estimated elapsed time, and the target recovery time and the H Based on the degree of disaster indicated by the hazard map, at least one of the aforementioned management resources Based on the assumed recovery time, which is the assumed time required for each to recover, the priority of the countermeasures for the assumed disasters in each of the at least one business resources is specified, and the priority is associated with each of the at least one business resources and displayed on the display unit.

Effect of the Invention

[0010] According to the present invention, a system for supporting the creation of a business continuity plan that appropriately reflects possible disasters can be provided.

Brief Description of the Drawings

[0011] [Figure 1] It is a diagram showing a configuration example of the support system. [Figure 2] It is a diagram showing an example of the configuration of the operator information table D111. [Figure 3] It is a diagram showing an example of the configuration of the business resource recovery time table D112. [Figure 4] It is a diagram showing an example of the operator information display screen T10. [Figure 5] It is a diagram showing an example of the operator function selection screen T20. [Figure 6] It is a diagram showing an example of the function analysis screen T30. [Figure 7] It is a diagram showing an example of the unaddressed selection screen T40. [Figure 8] It is a diagram showing an example of the countermeasure list screen T50. <了 [Figure 9] It is a flowchart showing an example of the processing of the support system. [Figure 10] It is a diagram showing an example of the hardware configuration of a computer. [[ID=5l]]

Mode for Carrying Out the Invention

[0012] Hereinafter, the support system 100 in an embodiment of the present invention will be described in detail with reference to the drawings.​ I will explain in detail. However, the embodiments described below are merely examples and are not explicitly stated below. There is no intention to exclude various modifications or applications of techniques that do not apply. In other words, the present invention is intended to convey the spirit of the present invention. It can be implemented by making various modifications or combining each embodiment, as long as it does not deviate from the original design. Furthermore, in the following drawings, identical or similar parts are indicated by the same or similar reference numerals. It is indicated by adding a symbol.

[0013] ===Overview of Support System 100=== Support system 100 is used, for example, in business continuity planning (BCP) within companies. This system supports the formulation and improvement of disaster information. The support system 100 provides information related to disasters. Based on the report (hereinafter referred to as "disaster information"), the business under analysis will be analyzed in response to the anticipated disaster. Each of the businesses of the person (hereinafter referred to as the "Target Business Operator") and the management resources in said business By analyzing the vulnerabilities, we will identify the priority of countermeasures. This will enable support system 1 00 is to clarify the recovery strategy and identify the necessary preparatory measures to implement that strategy. can.

[0014] Specifically, the support system 100, for example, supports important business activities of the target business operator (hereinafter, (This refers to "important projects") and projects that are not expected to be seriously affected by disasters. Identify the time (hereinafter referred to as "target recovery time") and perform a vulnerability analysis of the critical business selection function. After clarifying the recovery strategy, we will identify preventative measures to ensure the continued execution of critical projects. The support system 100 then prioritizes the implementation of preventative measures and assesses the status of the measures taken by the target businesses. The recovery strategy, including the recovery strategy, is presented to the user's user terminal (not shown). This allows the user to... Using the terminal, appropriate measures against disasters can be implemented for the business and management resources of the target businesses. It can be done.

[0015] Disaster information is information that links a location or region with the expected disaster. Hazard map information, which is information about hazard maps, and the impact of infectious diseases on employee work. This includes infectious disease information showing the degree of impact. Hazard map information includes earthquakes, tsunamis, floods, etc. This refers to information about various natural disasters. For example, hazard map information is information about the land on an electronic map. Information showing the distribution of seismic intensity, the distribution of expected tsunami inundation depths, and the distribution of inundation depths due to flooding. Infectious disease information includes, for example, the area where the infection is spreading, the severity of the infection, and the effects of the infection. It may also include information regarding periods of employee inability to work.

[0016] Management resources are, for example, the elements necessary for various functions within the target business to work. Various functions include, for example, a function for receiving orders from customers (hereinafter referred to as the "order receiving function"), and inventory management. Functions for managing inventory (hereinafter referred to as "inventory management function"), logistics functions, and products These are functions for production, etc. And management resources are components at a lower level of each function. Yes, for example, the order management function includes categories such as "personnel," "buildings," "office equipment," and "systems." This includes the resources necessary to make the function work.

[0017] Support system 100 is not limited to, but includes, as an example, server computers, cloud computers Computers, personal computers (not limited to desktops, laptops, etc.) (e.g., tablets), media computer platforms (e.g., cable, satellite) Set-top boxes, digital video recorders, handheld computer devices (For example, PDA (Personal Digital Assistant), email client, etc.), This could be any other type of computer or communication platform.

[0018] ===Configuration of Support System 100===

[0019] Figure 1 is a diagram showing an example configuration of the support system 100. As shown in Figure 1, the support system For example, unit 100 includes a storage unit 101, a display processing unit 102, and a business information acquisition unit 103. , quantitative evaluation identification unit 104, disaster information acquisition unit 105, first impact acquisition unit 106, target The recovery time determination unit 107, the second impact acquisition unit 108, the estimated recovery time determination unit 109, and disaster It includes a harmful effect identification unit 110 and a priority identification unit 111.

[0020] The memory unit 101 stores the business information table D111 and the business resource recovery time table D112. This includes BCP table D113.

[0021] Refer to Figure 2 to explain the business information table D111. Figure 2 shows the business information This diagram shows an example of the structure of Table D111. The business information table D111 contains information about businesses. The system stores information, using the company ID, which is an identifier that can identify a company, as the primary key, along with the name and address. Representative, capital, number of employees, industry, corporate number, date of establishment, overview of business activities, sales, Gross profit, gross profit margin, cash on hand, functions (including the location of the function and the management resources included in the function) (May be included), includes items such as disaster information including hazard map information. The top information includes hazard maps related to the business operator, various functions, and management resources. It is information.

[0022] Refer to Figure 3 to explain the Management Resource Recovery Time Table D112. Figure 3 shows the management This figure shows an example of the configuration of resource recovery time table D112. (Management Resource Recovery Time Table) D112 uses the business resource ID, which is identification information that can identify business resources, as the primary key. This includes items such as sources, earthquakes, tsunamis, floods, and infectious diseases. Management resources constitute the business of the operator. This item stores information indicating the management resources that may be included in each function. For earthquakes, the seismic intensity and assumptions are... This is an item to remember in relation to the recovery time. For tsunamis, the inundation depth of the tsunami and the estimated recovery time. These are items that are stored in association with each other. For floods, the flood depth and the estimated recovery time are associated with each other. These are items that are memorized. Infectious diseases are classified by the severity of the infection (e.g., a three-level scale) and the expected recovery. These items are stored in relation to the previous time. Each item is evaluated on a three-level scale according to the recovery time. (For example, "1" to "3", and "1" is omitted in Figure 3) is set.

[0023] This section explains BCP Table D113. BCP Table D113 can identify companies. Using the company ID, which is a form of identification information, as the primary key, we have business, quantitative indicators, primary impact, key business, This includes items such as target recovery time, secondary impact, estimated recovery time, and priority.

[0024] Quantitative indicators are information related to sales revenue. Specifically, quantitative indicators are sales within a company. Ratio, gross profit margin within the company, gross profit, whether or not it is a target of the company's medium- to long-term strategy, sales This includes information showing the growth rate, competitive landscape, market growth potential, and impact on cash flow. The quantitative indicator is the information displayed in the "Quantitative Indicator Display Area T12" in Figure 4, which will be described later. be.

[0025] The first level of impact is a qualitative indicator, providing information about external disruptions to a company. Specifically, the first level of impact indicates inconvenience to customers, inconvenience to society, and the possibility of customer loss. This is information. The first level of impact is shown in the "Qualitative Indicator Display Area T13" in Figure 4, which will be described later. This is the information that is presented.

[0026] Key projects are important projects for the target business operator, and are referred to as "Project Selection" in Figure 4, which will be discussed later. This business corresponds to the item selected by the user in column T16. The businesses are automatically extracted based on their ranking displayed in the business priority display area T15. It's okay to have it.

[0027] The target recovery time is the information displayed in "Item T17f" in Figure 4, which will be described later. The target recovery time will be explained in the target recovery time specification area T17 of the display processing unit 102. ru.

[0028] The second level of impact is shown in "Importance Item T33d of Management Resources" in Figure 6, which will be described later. This is information. The second level of impact will be explained in the second level of impact acquisition unit 108.

[0029] The estimated recovery time is shown in the "Recovery Time" column of D112 in the Management Resource Recovery Time Table in Figure 3. This is information. The estimated recovery time will be explained in the estimated recovery time specification section 109.

[0030] The priority is the information displayed in "Priority Item T33e for Countermeasures" in Figure 6, which will be described later. Priority will be explained in the priority identification section 111.

[0031] The display processing unit 102 generates various screens and displays them on the display unit or display device of the user terminal (not shown). Displayed on location 1007. Various screens receive user input, for example, on a user terminal. The screen to be attached includes a business information display screen T10 and a business function selection screen T20, and This includes the performance analysis screen T30, the selection screen for unaddressed issues T40, and the list of countermeasures screen T50.

[0032] The following explains the various screens, referring to Figures 4 to 8. Figure 4 shows the display of business information. This figure shows an example of screen T10. Figure 5 shows an example of the business function selection screen T20. Yes. Figure 6 shows an example of the function analysis screen T30. Figure 7 shows the selection screen for unaddressed issues T Figure 40 shows an example. Figure 8 shows an example of the countermeasures list screen T50.

[0033] As shown in Figure 4, the business information display screen T10 shows the business of the target business. This screen displays the critical projects selected by the system and their target recovery times.

[0034] The business information display screen T10 consists of a basic information display area T11 and a quantitative indicator display area T12. , the qualitative indicator display area T13, the qualitative and quantitative total T14, and the business priority display area T15, This includes the business selection field T16 and the target recovery time specific area T17.

[0035] The basic information display area T11 displays the basic information of the business operator, such as sales, gross profit margin, gross profit margin, and savings. Information such as cache status is displayed. This information is displayed to the user on a screen that is not shown. Therefore, the information displayed is based on the information that has been entered in advance.

[0036] The quantitative indicator display area T12 can display quantitative indicators such as "scale," "efficiency," "future potential," and "key." The item "Impact on Cash Flow" is displayed. Each item's cell contains, for example, three rows. The tiered evaluation will determine the overall performance of each business (in this case, parts A and B, home appliance parts, and other products). If the ratio of each is high, "3" is entered; if it is low, "1" is entered.

[0037] The qualitative indicator display area T13 includes, for example, items that cause inconvenience to customers T13a and items that cause inconvenience to society. T13b and the customer churn potential item T13c are displayed. Qualitative indicator display area T13 Each item includes, for example, the degree of impact on the customer at each of several elapsed time points. The degree of influence is entered.

[0038] Here, the first level of impact is, for example, "1: Small" for something that has no impact at all on customers or society. The setting "2: Medium" is assigned to those that have some impact, and have a broader influence on important customers and society. A "3: Large" value is set for the element that has an impact. The first influence level is determined in the first influence level acquisition section described later. Identified based on the information obtained.

[0039] Multiple elapsed times are calculated from the time the user has set a hypothetical disaster to occur. Yes, and in Figure 4, as an example, "1W (1 week)", "2W (2 weeks)", and "1M (1 month)" are shown. It is set.

[0040] Customer inconvenience item T13a is, for example, when multiple elapsed times are entered by the user. For each of these, the negative impact on customers of the suspension of business operations or product supply (for example, products The degree to which a customer's business will be interrupted due to the inability to supply is set. For example, in Figure 4 Regarding "Part A," the degree of impact within one week of the disaster was "2: Medium," If it exceeds one week (two weeks and one month), the degree of impact becomes "3: Large". In other words, Figure 4 shows that the impact on "Part A" is relatively small if it is within one week. .

[0041] Item T13b, which is a nuisance to society, is, for example, when multiple elapsed times are entered by the user. In each case, the cessation of business operations or product supply would have an impact on an unspecified number of people or society. The degree of negative impact (for example, for telecommunications companies, the impact of network disruption) The settings are configured.

[0042] The customer churn potential item T13c is, for example, triggered by user input over multiple elapsed times. For each of these, the cessation of business operations or product supply would have a negative impact on continuing business with customers. The degree of impact (for example, loss of market share or termination of business) is set.

[0043] The qualitative-quantitative sum T14 is, for example, the sum of the evaluation scores for each item in the quantitative indicator, and 1. The sum of the evaluation scores for each item in the impact (qualitative indicator) is converted to a score out of 100. These are the items that are entered. Note that when converting quantitative indicators and the first impact into points, each item You can also calculate the average value by setting coefficients according to the importance of each eye.

[0044] The business priority display area T15 is ordered from the items with the highest values ​​when converted to a 100-point scale. This is an item where a ranking is entered. This allows the support system 100 to provide the user with information. This allows us to provide users with an appropriate ranking of the importance of each business within the target company, enabling them to make informed decisions. The project to be included in the plan can be selected.

[0045] The business selection field T16 accepts user input, allowing users to formulate a BCP (Business Continuity Plan). This is an item used to select the important projects that will be targeted.

[0046] Target Recovery Time Specific Area T17 is an item that displays the target recovery time for critical operations. The target recovery time is calculated assuming that the business will not be severely affected by the disaster, as described above. This is within the specified time range. The target recovery time specific area T17 is, for example, a qualitative indicator item (here The first level of impact for each of the following (1) (inconvenience to customers, inconvenience to society, potential for customer loss) Based on the evaluation of (up to 3), the estimated recovery time for each qualitative indicator item is displayed. This includes items T17a to T17c. Furthermore, the target recovery time specific area T17 is, for example, a quantitative index. The evaluation (1-3) entered for some of the items in the target (in this case, "Impact on Cash Flow") Item T17d displays the estimated recovery time for quantitative evaluation items, which are identified based on the evaluation. It may include the following. The target recovery time specific area T17 is, for example, items T17a to T17d. Based on the entered recovery time, item T17e,T1 displays the target recovery time for critical operations. Includes 7f. The evaluation (recovery time) entered in items T17a to T17f is the target recovery described later. This is information identified by the time-specific unit 107.

[0047] As shown in Figure 5, the business operator function selection screen T20 is the business operator selection screen T10. Select the functions that perform various analyses related to BCP in the important business selected in option T16. This is the screen for doing so. The business function selection screen T20 is, for example, the business category T21 and the function It includes category T22, selection field T23, and analysis start button T24. Business category T21 is each This item indicates the higher-level content for each function. Functional category T22 indicates the content of each function. This is an item. Note that functional category T22 includes the target business operator pre-configured by the user. Functions corresponding to the industry (for example, industries as shown in the "Japan Standard Industrial Classification") may be displayed. This allows the support system 100 to more easily select the functions to be included in the BCP formulation. It allows users to make selections. Selection field T23 allows users to evaluate BCPs in critical business operations. This is an item for selecting the function to represent. For convenience, the selected function will be referred to as the "selected function" below. "The analysis start button T24 is a button to transition to the function analysis screen T30, which will be described later. It is.

[0048] As shown in Figure 6, the function analysis screen T30 (first screen) shows the functions of each important business. Prioritizing disaster response measures, including local recovery strategies (strategies based on the premise of restoring damaged facilities). This screen displays the content and the need for measures other than the local recovery strategy. The function analysis screen T30 is It includes a basic information display area T31, a disaster information display area T32, and a functional analysis area T33. .

[0049] Basic information display area T31 shows the key business operations that are subject to evaluation of the BCP for the target business operator. This is the area where basic information is displayed. Each item in the basic information display area T31 contains the business information table. The critical projects and target recovery times identified and displayed on screen T10 are shown.

[0050] The disaster information display area T32 is the area that displays hazard map information in the selection function. The disaster information display area T32 includes, for example, a function item T32a that indicates the name of the selected function, and Location address field T32b, which indicates the address of the location of the selection function, and hazard map field T32c ( For example, earthquakes, tsunamis, and floods, and infectious disease assumption item T32d which shows the impact of infectious diseases. include.

[0051] Functional analysis area T33 focuses on prioritizing countermeasures and local recovery among the management resources that constitute the selected function. The content of the old strategy (a strategy based on the premise of restoring the damaged bases), and the need for measures other than local recovery strategies. This is the area that displays the function. Functional analysis area T33 consists of functional item T33a and impairment item T33 b, disaster impact item T33c, importance of management resources item T33d, and priority of countermeasures item T Includes item 33e, alternative item T33f, workaround item T33g, and necessity item T33h. .

[0052] Functional item T33a is an area where the selectable function and the management resources related to the selectable function are displayed. Yes. Functional item T33a, for example, uses the selection function as a major item and management resources as a medium and minor item. It is structured as an item. Specifically, if the selection function is "Order function", then "Order function" The subcategories include "Personnel," "Buildings," "Office Equipment," and "Systems," and "Personnel" The sub-items include "approver," "skills," and "number of personnel."

[0053] Item T33b concerns the impact on management resources constituting the selected function due to anticipated disasters. The degree of the problem is entered. The problem item T33b is based on the information in the hazard map item T32c. Therefore, for example, the more severe the damage caused by the anticipated disaster, the higher the value entered. The problem item T33b is entered with a value that will be determined by the estimated recovery time determination unit 109, which will be described later. It can be done.

[0054] Disaster impact item T33c indicates that the management resources constituting the selected function can be restored within the target recovery time. This is the area where it is displayed whether or not. Disaster impact item T33c is on the business information display screen T10 Based on the target recovery time entered in the target recovery time specific area T17, within the target recovery time Whether or not recovery is possible is displayed using, for example, a three-level numerical scale. Disaster impact item T33c will be described later. The values ​​identified by the disaster impact identification unit 110 are input.

[0055] The importance item T33d for management resources is that if it becomes non-functional in the event of a foreseeable disaster... The degree to which each of the assumed management resources can be replaced by human labor (hereinafter referred to as "2 This is the area that displays the "degree of impact."

[0056] Prioritization item T33e for countermeasures is related to anticipated disasters in the management resources that constitute the selected function. This area displays the priority of countermeasures. The priority item T33e for countermeasures is described later. The priority identification unit 111 inputs the evaluation (value) and management resources into disaster impact item T33c. The value identified based on the evaluation (value) entered in the importance item T33d is entered.

[0057] Alternative item T33f is a solution where each of the management resources that make up the selected function becomes non-functional during a disaster. In the event that this occurs, the business or management resources will be located at the site of the affected base. This is the area where alternative measures are entered. The alternative item T33f includes, for example, each of the management resources. Multiple alternatives are displayed, and the user can select one of these alternatives from the selection field T. Includes 33f1. Also, alternative item T33f includes, for example, the alternative selected by the user. This includes the "Completed" column T33f2, which allows you to check if the business operator has already taken action. Therefore, the support system 100 will determine whether or not countermeasures have been taken on the countermeasures list screen T50 in Figure 8, which will be described later. Because it can be displayed in this way, it can prevent users from overlooking countermeasures.

[0058] Workaround item T33g addresses the functional failure of each of the management resources that constitute the selection function. This area displays workarounds to avoid the problem. Workaround item T33g includes, for example, management resources Each of these will display the contents of multiple workarounds, and each of the contents of those workarounds will be used The selection field T33g1 contains the option "The". Additionally, the workaround item T33g includes, for example, the user The "Completed" column allows you to check if the workaround selected by the target business has been addressed. Contains T33g2

[0059] Necessity item T33h (item regarding the necessity of measures other than local recovery strategies) indicates a high priority for countermeasures. Regarding the selection function (where "3" is entered in the priority item T33e for countermeasures), the affected bases will take There are no alternatives (check the "No alternatives" option in the alternatives section T33f1). In some cases, this indicates the need for a strategy that can be implemented without waiting for the recovery of the affected base (on-site). This is the area where the arrows (black circles in Figure 5) and numerical values ​​are displayed. As a result, the support system 100 Regarding management resources that constitute select functions that have a high impact on business operations during a disaster, at the affected locations In the absence of suitable alternatives, a strategy should be implemented for users without waiting for the recovery of the affected facilities. This can encourage consideration.

[0060] As shown in Figure 7, the selection screen T40 (second screen) for unaddressed cases is the same as the function analysis screen T30. In this case, the selection function for countermeasures with high priority (where "3" is entered in the countermeasure priority item T33e) There are no alternative measures that can be taken at the affected base (selection of "No alternative measures" in alternative measures item T33f). If you check box T33f1, select the strategy to proceed without waiting for the damaged base to be restored. This screen is for that purpose. The selection screen T40 for unaddressed cases contains the same content as the basic information display area T31. The basic information display area T41, the strategy selection area T42, and the strategy concretization display area T 43 is included.

[0061] The strategic selection area T42 represents strategies that are implemented without waiting for the recovery of multiple damaged locations, for example. Specifically, in the strategic selection area T42, for example, necessity item T33 in Figure 6. The function of displaying objects in h (items including unaddressed management resources) and the location of management resources. (At the affected location) there are several strategies that differ from the recovery strategies for the anticipated disaster, and A selection field T42a is associated with which a predetermined strategy from among the multiple strategies can be selected. The concretization display area T43 displays the alternative selected in the selection field T42a, and the alternative The "specific details" and "necessary preventative measures" will be displayed. For high-priority selection functions for which there are no readily available alternatives, we will proceed without waiting for the recovery of the affected facilities. This prevents omissions in strategy formulation. Note that the selection screen T40 for unaddressed issues is, for example, the function analysis screen T User requirements for objects (e.g., marks) displayed in 30 required items T33h This may be a screen that appears when an operation input is received. This helps prevent omissions in formulating formulations for functions that have a high need to be formulated.

[0062] As shown in Figure 8, the countermeasures list screen T50 is the business information display screen T10, business function selection In the selection screen T20, the function analysis screen T30, and the selection screen for unaddressed items T40, the selection and This screen displays a list summarizing the selected options (hereinafter referred to as the "List of Measures"). The strategy list screen T50 includes key business items T51, strategic items T52, functional items T53, and Resources item T54, priority item for countermeasures T55, countermeasure classification item T56, and countermeasure content item. T57a, detailed item of countermeasures T57b, item of completed countermeasures T58, and item of responsible department T59 Includes.

[0063] The key business item T51 displays the key business selected by the user in the business selection field T16. This is the area in which it is selected. Functional item T53 is selected by the user on the service provider function selection screen T20. This is the area where the selected function is displayed. Management resource item T54 is the management resource corresponding to the selected function. This area displays the same content as the sub-items and minor items of the functional item T33a, which is a business resource. The priority item T55 for countermeasures is displayed in the same area as the priority item T33e for countermeasures. Yes. Is the countermeasure category T56 related to the content of alternative measure T33f or workaround measure T33g? This is the area that displays the information in an identifiable manner. Item T57a of the countermeasures is the content of item T33f of the alternative measures. Alternatively, this is the area where the content of workaround item T33g is displayed. The detailed countermeasure item T57b is , in advance, the content of alternative item T33f or workaround item T33g This is the area where the specified content is displayed. Item T58, which has been addressed, is moved to the "Addressed" column T33f2. This is the area where the checkmark in column T33g2 (checked or completed) is reflected. (Department item) T59 is the area where the department responsible for resolving each of the management resource challenges of the target business is displayed. Therefore, the support system 100 makes it easier to assign an implementing body to the management resources that have not yet been addressed. Because it is possible to provide users with information that can be grasped, proactive measures can be taken against problems. It can prompt users.

[0064] In this way, the support system 100, through user input and automatic calculation, targets Identify the operator's critical operations and target recovery times, and assess the vulnerability of the ability to select critical operations in the event of a disaster. After clarifying the recovery strategy based on the analysis, the preparatory measures for implementing the recovery strategy will be displayed. This enables users to develop appropriate Business Continuity Plans (BCPs).

[0065] The business information acquisition unit 103 acquires information including at least one management resource of the target business. (Hereinafter referred to as "business information") is obtained based on user input. For example, business The business information acquisition unit 103 refers to the business information table D111 and retrieves the business information table D1 You may obtain the business information that is already stored in 11, or the items included in the business information ( For example, the user's operation on a screen (not shown) that displays each item in the business information table D111. Business information may be obtained by accepting input from the operator.

[0066] The quantitative evaluation and identification unit 104 calculates and identifies quantitative indicators based on business information. The quantitative evaluation unit 104 inputs the quantitative indicators into the business information display screen T10. The quantitative indicators that form the basis of the numerical values ​​are calculated.

[0067] The disaster information acquisition unit 105 uses a designated device (an external device that provides hazard map information). From this, obtain hazard map information including the location of the selected business or management resources. Specifically The disaster information acquisition unit 105 has entered the address of the location into the disaster information display area T32. Triggered by (or by pressing a designated button), a hazard map is displayed from a designated device. The information is retrieved. The retrieved hazard map information is stored in the business information table D111. It is also displayed in hazard map item T32c.

[0068] The first impact acquisition unit 106 acquires information when a anticipated disaster (hereinafter referred to as "anticipated disaster") occurs. For each of the multiple time periods that have elapsed since that time, the business suspension of the business in question affects customers and companies. The first level of impact, which indicates the degree of the internal impact, is obtained based on the user's input. Specifically, the first impact acquisition unit 106 determines the customer inconvenience in the qualitative indicator display area T13. Cells T13a, T13b (causes inconvenience to society as a whole), and T13c (potential for customer loss) The system accepts user input and retrieves information indicating the first level of influence selected by the user. do.

[0069] The target recovery time specification unit 107 determines the time when the assumed disaster occurs based on the first impact level. Next, identify the target recovery time, which is the estimated time elapsed before the business of the target company should be restored. The target recovery time identification unit 107 determines the first elapsed time (for example, "2 weeks") from among a plurality of elapsed times. The degree of influence during the interval (for example, the first degree of influence being "large") is among several elapsed time periods. The degree of influence in the second elapsed time (e.g., "1 week") prior to the first elapsed time. For example, if the first impact level is greater than "medium", the first elapsed time (in this case, "2 weeks") The target recovery time is identified as the first impact level. From the inputs for each item (T13 in Figure 4) and the cash flow item (T12 in Figure 4) (It is also acceptable to input only the content for each item of the first impact level), for each item The elapsed time at which a serious impact is expected to occur is calculated, and the earliest of the calculated elapsed time is... The elapsed time is identified as the target recovery time.

[0070] Specifically, first, the target recovery time identification unit 107 uses the qualitative indicator items (items T13a to T13a). 13c) Set the estimated recovery time for each item in the respective cells T17a to T17c. For example, the target recovery time identification unit 107 determines the "partial impact" of customer inconvenience item T17a. In the cell, among the elapsed time for which "Medium" is set in the customer inconvenience item T13a, the most Choose the shortest elapsed time (for example, if "medium" is set for 1 week and 2 weeks, choose "1 week"). Set. Then, the target recovery time specification unit 107 determines, for example, the customer inconvenience item T17a. In the "Serious Impact" cell, the customer inconvenience item T13a is set to "Major". The shortest elapsed time among the elapsed times (for example, if "Large" is set for 2 weeks and 1 month) Set the timeframe to "2 weeks". Then, the target recovery time specification unit 107 will determine the items causing inconvenience to society as a whole. The same applies to T17b, customer churn item T17c, and cash flow item T17d. The process will be executed. Note that for the cash flow item T17d, the quantitative indicator display area T The elapsed time is determined based on the evaluation set for the 12 "Impact on Cash Flow" items. It will be done.

[0071] Next, the target recovery time identification unit 107 identifies items based on the first impact level (qualitative indicators). Of the elapsed time set in the "Severe Impact" cells T17a to T17c, the longest elapsed time The earliest possible time is identified as the target recovery time. In other words, the support system 100 determines the customer and company The goal is to restore all functions before the impact on the organization becomes significant, and the target recovery time is set accordingly. Determined. As a result, the support system 100 will restore its functions in BCP formulation. This allows us to provide users with an estimated timeframe, enabling them to create a BCP (Business Continuity Plan) appropriately. It is possible.

[0072] The second impact acquisition unit 108 acquires information indicating the second impact based on the user's operation input. The second level of impact is entered into the importance item T33d of the management resources in Figure 6, as described above. Each of the business resources that would cease to function in the event of a anticipated disaster can be replaced by human resources. This refers to the degree to which something can be replaced. Specifically, for example, a user has the management resources shown in Figure 6. Select each cell in the importance item T33d, and the three rows displayed in the dropdown menu will appear. Select one of the ranks (e.g., 1-3). For example, the second influence is "1". This indicates "management resources that have little impact on the target business's operations," and "2" indicates "substitutes such as manpower." "Management resources that can be partially replaced and used for business operations" is indicated, and "3" is indicated as "management resources that cannot be replaced by manpower, etc." This indicates that the second impact level is such that the higher the value, the less effective manual substitution becomes. This demonstrates that it is a crucial management resource.

[0073] The estimated recovery time determination unit 109 determines the degree of each disaster indicated by the hazard map information. The "estimated recovery time," which is the time required for recovery, is identified. Specifically, Estimated Recovery Time Identification Unit 1 09 refers to the business information table D111 and identifies important businesses based on hazard map information. The degree of disaster at the address is identified. The estimated recovery time identification unit 109 determines the time of recovery of business resources. Refer to Table D112 to determine the estimated recovery time corresponding to the severity of the disaster. For example, the estimated recovery time specification unit 109 determines the "business information table D111" The earthquake was identified as having a seismic intensity of 6-minus, and management was carried out based on the management resource recovery time table D112. For resource "systems," the estimated recovery time is 5 days, corresponding to an earthquake of magnitude 6 or lower. Identify. The estimated recovery time identification unit 109 evaluates "2" corresponding to the identified "recovery time of 5 days". "(Some issues)" corresponds to the issue item T33b on the business function selection screen T20 shown in Figure 5. This is set to allow the support system 100 to perform appropriate expected recovery with less processing load. The interval can be identified.

[0074] The Disaster Impact Identification Unit 110 determines the impact of anticipated disasters on each business resource (hereinafter, This is called the "degree of disaster impact." The Disaster Impact Identification Department 110 identifies the target of important projects. Based on the estimated recovery time and the estimated recovery time for each of the management resources included in critical operations, the estimated... Identify the degree of disaster impact that a disaster will have on each business resource. Specifically, the disaster impact The specific unit 110 is for the critical business "home appliance parts" identified in the target recovery time specific unit 107. The target recovery time is "2 weeks," and the management resource "system" for the "order processing function" in "home appliance parts." Estimated recovery time for an earthquake with a magnitude of "6-minus" is "5 days" (Business Resource Recovery Time Table) (See D112) Compared to this, the estimated recovery time is within the target recovery time, therefore, disaster impact The impact level will be assessed as "2," which is the middle level. Disaster Impact Identification Unit 110 will assign the identified priority level "2" to the following: Set this item to disaster impact item T33c in Figure 6.

[0075] Furthermore, the disaster impact identification unit 110 determines the target recovery time and the respective damages from earthquakes, tsunamis, and floods. The time that represents the longest estimated recovery time corresponding to the degree (hereinafter referred to as "maximum estimated recovery time") The degree of disaster impact may be determined based on the relationship between the old time period and the relative magnitudes of the two factors. Specifically, The disaster impact identification unit 110 identifies the critical business "home appliance parts" as identified by the target recovery time identification unit 107. The target recovery time in "2 weeks" and the management resources of the "order processing function" in "home appliance parts" The estimated recovery time for the "STEM" system in response to an earthquake of magnitude 6 (weak) is 5 days, and the estimated tsunami is also estimated. Estimated recovery time for "flood depth of 50cm or more" is "14 days", expected flood damage "flood depth 50 The longest estimated recovery time for cases with "cm or more" is "14 days". The maximum estimated recovery time is identified. The disaster impact identification unit 110 determines the target recovery time and the maximum estimated time. Compared to the actual recovery time, the maximum estimated recovery time is within the target recovery time, therefore the disaster impact is... The evaluation will be set to the intermediate "2". This means that support system 100 was the most affected by the disaster. This allows for the consideration of countermeasures based on the largest factors.

[0076] Here, the disaster impact identification unit 110 evaluates the magnitude relationship in, for example, three stages, and the disaster in Figure 6 Enter the damage item T33c. Specifically, the disaster impact identification unit 110 enters the estimated recovery time. If it is "0 days", enter "1" in disaster impact item T33c and within the target recovery time If the estimated recovery time is included, enter "2" in disaster impact item T33c and enter the target recovery time. If the estimated recovery time exceeds the maximum expected time, enter "3" in disaster impact item T33c.

[0077] Furthermore, the disaster impact identification section 110 corresponds to the degree of earthquake, tsunami, and flood damage. Correspond to the estimated recovery time and the degree of impact on employee work due to the infectious disease as indicated by the infectious disease information. The largest of the estimated recovery times will be used as the maximum estimated recovery time, and the above process will be executed. This may be done. This allows the support system 100 to take into account the inactivity of employees due to infectious diseases. This allows us to show users the impact on their business resources, enabling them to consider appropriate countermeasures. It becomes possible to do so.

[0078] The priority identification unit 111 determines the priority of countermeasures for anticipated disasters in each of the management resources. Identify. Prioritize each function, taking into account, for example, the time required for recovery in the event of a disaster. This is an indicator that shows the level of the risk of serious impact. The priority identification unit 111 is used when the target recovery is achieved. The relationship between the interval and the maximum estimated recovery time (specifically, the assumed disaster etc. and the respective management resources) Based on the relative magnitude of the impact and the second degree of impact, the superiority of each management resource of key businesses The priority is identified. Specifically, the priority identification unit 111 identifies the important business "home appliance parts" as described above. Regarding the "system" management resource for the "order processing function" in "[ ]", the maximum expected recovery time is the target recovery time. The relationship between magnitude and time (in other words, the impact that a hypothetical disaster or similar event will have on the management resources) This is the relationship between the magnitude of the impact; for example, disaster impact item T33c in Figure 6 is "2") and user operation input The second level of influence, set by force, is "2" (management resources that can be partially operated by substitutes such as manpower). Based on the combination of the above, there are some alternative means and recovery is possible within the target recovery time. Therefore, priority "2" (intermediate priority) is set. Mu100 refers to business resources that are difficult to restore within the target recovery time and that are difficult to replace by human resources. This makes it possible to recommend to users that they prioritize countermeasures using their business resources.

[0079] Thus, the support system 100 provides information on each of the management resources included in the important business. By identifying the priorities of countermeasures, we can determine which management resources should be prioritized for disaster response. This allows for easy identification of the problem, enabling users to quickly and easily implement countermeasures.

[0080] ===Processing Flow=== The processing flow of the support system 100 will be explained with reference to Figures 5 to 9. Figure 9 shows This is a flowchart showing an example of the processing performed by support system 100.

[0081] In step S100, the support system 100 acquires business information. The information is obtained, for example, based on user input, and is stored in the business information table D1. Includes information stored in 11.

[0082] In step S101, the support system 100 uses the business information table D111 as a basis. It calculates quantitative indicators (such as sales ratio and growth rate). Support system 100 calculates The calculated quantitative indicators are stored in the business information table D111.

[0083] In step S102, the support system 100 displays the customer information on the business information display screen T10. T13a: Annoyance to [person / group], T13b: Annoyance to society as a whole, and T13b: Potential for customer loss. Based on user input for each of the 3c factors, the first impact level is obtained, and the inconvenience to the customer is assessed. Item T13a, Item T13b concerning inconvenience to society as a whole, and Item T13c concerning the possibility of customer loss. A first impact level is assigned to each. The support system 100 stores the first impact level in the business information table. Store in D111.

[0084] In step S103, the support system 100 displays the business information on the business information display screen T10. The system identifies key business activities based on user input in selection field T16. (Support System 10) 0 stores important projects in the business information table D111.

[0085] In step S104, the support system 100 processes important matters selected by the user. Identify the target recovery time for the business (the business selected in the business selection column T16 in Figure 4). The support system 100 uses items T17a to T based on the first degree of influence in the qualitative indicator display area T13. The recovery time to be entered into 17f is determined. The support system 100 determines the recovery time The latest of these times is identified as the target recovery time (item T17f in Figure 4).

[0086] In step S105, the support system 100 selects the business function selection screen T20. A selection function is available based on user input in column T23 (in this case, "Order Processing Function" and "Inventory Management"). Identify the function.

[0087] In step S106, the support system 100 displays the location address of the function analysis screen T30. Information indicating the location of each selection function based on user input for item T32b. The support system 100 retrieves the location information in the business information table D111. To deliver.

[0088] In step S107, the support system 100 receives disaster information based on location information. Information is obtained from an external device. Support system 100 receives disaster information from business operator information table D1. Store in 11.

[0089] In step S108, the support system 100 uses the management resource recovery time table D11. In section 2, each disaster (including infectious diseases) is displayed in disaster impact item T33c, which indicates disaster information. The estimated recovery time is determined based on the degree of the disaster (estimated seismic intensity and estimated flood depth). The support system 100 evaluates the problem items using an evaluation (e.g., a three-level numerical scale) corresponding to the expected recovery time. Display it on T33b.

[0090] In step S109, the support system 100, for each of the management resources, The maximum estimated recovery time in the event of a disaster (here, earthquakes, tsunamis, floods, and infectious diseases) Identify the maximum estimated recovery time within that range.

[0091] In step S110, the support system 100, for each of the management resources, Identify the relationship between the target recovery time (item T17f in Figure 4) and the maximum estimated recovery time. System 100 displays evaluations indicating magnitude relationships (for example, a 3-level numerical scale) on the function analysis screen T30. Display this in disaster impact item T33c.

[0092] In step S111, the support system 100, for each of the management resources, Based on user input for the importance item T33d of management resources on the performance analysis screen T30, Obtain the impact score and display the second impact score in the importance item T33d of the management resources.

[0093] In step S112, the support system 100, for each of the management resources, The evaluation showing the magnitude of the adverse effects shown in item T33c, and the importance of management resources item T33d Priority is identified based on the combination with the second impact level displayed, and the priority item T of the countermeasures is determined. The priority is displayed on 33e. The method for determining the priority is as described in the priority determination unit 111. Variations in the processing in this case may be adopted.

[0094] In step S113, the support system 100 will check the damage to each of the management resources. Please select the alternative and avoidance measures that can be taken at the point (on-site) in selection fields T33f1 and T33g1. Check the box to select it. At this time, the support system 100 will select priority item T33e for countermeasures. For management resources whose priority is "3_Priority: High", in alternative item T33f, If "No alternatives" is selected, a mark will be displayed in the necessity item T33h.

[0095] In step S114, the support system 100 responds to the above "no alternative solution". Regarding the selection function that includes management resources, the unaddressed selection screen T40 is displayed for the affected base A strategy to be implemented without waiting for point-by-point recovery (a strategy different from one that can be implemented at the affected locations). The user is given an alternative to on-site recovery.

[0096] In step S115, the support system 100 displays the countermeasures list screen T50.

[0097] As a result, the support system 100, through user input and automatic calculation, Identify the operator's critical operations and target recovery time, and analyze the vulnerability of the critical operations' selection function to develop recovery strategies. After clarifying the details, it becomes possible to display the preparatory measures for implementing the recovery strategy. Therefore, it enables users to develop appropriate Business Continuity Plans (BCPs).

[0098] ===Hardware Configuration=== Referring to Figure 10, when the support system 100 is implemented by computer 1000 An example of a hardware configuration is described below. Note that the functions of the support system 100 are those of multiple devices. It can also be implemented by dividing it into parts.

[0099] Figure 10 shows an example of a computer hardware configuration. Computer 1000 includes a processor 1001, memory 1002, and storage device 10 03, input I / F section 1004, data I / F section 1005, communication I / F section 1006, and includes a display device 1007.

[0100] The processor 1001 executes the program stored in memory 1002. This is a control unit that controls various processes in computer 1000.

[0101] Memory 1002 is, for example, RAM (Random Access Memory), etc. It is a storage medium. Memory 1002 is a program executed by processor 1001. It temporarily stores program code and data required when the program is executed.

[0102] The storage device 1003 is, for example, a hard disk drive (HDD) or flash memory. It is a non-volatile storage medium. The storage device 1003 is an operating system, and each of the above It stores various programs necessary to implement the configuration, as well as the various databases mentioned above.

[0103] The input interface unit 1004 (input unit) receives input from administrators or delivery personnel, etc. It is a device for that purpose. Specific examples of the input I / F section 1004 include a keyboard and a mouse. Examples include touch panels, buttons, barcode readers, various sensors, and wearable devices. It can be done. The input I / F section 1004 is, for example, USB (Universal Serial It may also be connected to computer 1000 via an interface such as a bus.

[0104] The data I / F unit 1005 is for inputting data from outside the computer 1000. It is a device. A specific example of the data I / F unit 1005 is that it stores data on various storage media. There is a drive device for reading the data. The data I / F unit 1005 is a computer It is also conceivable that it be located outside the computer 1000. In that case, the data I / F section 100 Device 5 is connected to computer 1000 via an interface such as USB.

[0105] The communication interface unit 1006 communicates with external devices of the computer 1000 via wired or wireless connection. This is a device for performing data communication via the Internet N. Communication I / F section 100 6 may also be located outside of computer 1000. In that case, communication I / Section F 1006 is connected to the computer 1000 via an interface such as USB. It will be done.

[0106] Display device 1007 is a device for displaying various information. Specific examples include liquid crystal displays and organic EL (electroluminescent) displays. Examples include displays for displays in wearable devices, etc. (Table) The display device 1007 may be located outside the computer 1000. In that case, the display device Device 1007 is connected to computer 1000, for example, via a display cable. Furthermore, if a touch panel is used as the input I / F unit 1004, the display device 1 007 can be configured as an integrated unit with the input I / F section 1004.

[0107] ===Summary=== <1> The support system 100 provides at least one management resource in the business of the target business operator. The business information acquisition unit 103 acquires business information, which is included in the information, and the business information acquisition unit 103 acquires business information from a predetermined device. Alternatively, hazard map information, which includes information about the location of business resources. The disaster information acquisition unit 105 acquires disaster information, and the assumed disaster occurs. At each of the multiple time intervals since that time, the business's customers and society The first level of impact, which indicates the degree of influence on either one of the factors, is obtained based on the user's input. The first impact acquisition unit 106 and, based on the first impact, from the time when the assumed disaster occurred... Target recovery time identification unit 107 identifies the target recovery time, which is the estimated elapsed time required to restore operations. Based on the target recovery time and the degree of disaster indicated by the hazard map, at least Another management resource is the estimated recovery time, which is the estimated time required for each of these resources to recover, and based on that... Then, identify the priority of countermeasures for anticipated disasters in each of at least one management resource. The priority identification unit 111 assigns a priority to each of at least one management resource. It comprises a display processing unit 102 that displays on the display device 1007 (display unit). Support system 100 identifies management resources that should be prioritized for countermeasures against foreseeable disasters. This makes it possible to create business continuity plans that appropriately reflect foreseeable disasters. do.

[0108] <2> Furthermore, in the support system 100, hazard map information is used for multiple natural disasters ( For example, it includes information about disasters such as earthquakes, tsunamis, and floods, and the priority identification unit 111 is The target recovery time and the estimated recovery time for each degree of multiple natural disasters, the most Based on the relationship between the maximum estimated recovery time, which also represents a large amount of time, and the management Identify the priority of disaster response measures for each resource. This will enable support systems Mu-100 allows for the consideration of countermeasures based on the disaster with the greatest impact. To make someone capable.

[0109] <3> Furthermore, the support system 100 ensures that at least one management resource functions as a result of the anticipated disaster. If this were to cease, at least one of the management resources would have the potential to be replaced by a person. Second Influence Acquisition Unit 108 acquires a second influence level indicating the degree of influence based on user input. Furthermore, the priority identification unit 111, based on the magnitude relationship and the second degree of influence, At the very least, we must identify the priority of disaster response measures for each of our business resources. Therefore, the support system 100 is for business resources that are difficult to restore within the target recovery time, and for people It becomes possible to recommend to users that they prioritize addressing management resources that are difficult to replace. .

[0110] <4> Furthermore, in the support system 100, the display processing unit 102 displays the function analysis screen T30 As shown, if at least one management resource becomes non-functional due to the anticipated disaster, At least one alternative measure that can replace the said at least one management resource (alternative measure item T33) f) and a check mark indicating that the business operator has already taken action regarding the countermeasures in question. The selection field T33f1 (check area) to be displayed and related to at least one of the management resources The system then displays the option for the user to select. This allows the support system 100 to determine whether or not the countermeasures have been taken. This can be displayed on the countermeasures list screen T50 in Figure 8, thus preventing users from missing countermeasures. This can prevent that.

[0111] <5> Furthermore, in the support system 100, the display processing unit 102 displays the function analysis screen T30 As shown, in at least one of the management resources, priority This is the highest level, and it is set to indicate that no countermeasure has been selected or there is no countermeasure. If there are management resources that have been affected (management resources that have not been addressed), the affected bases of those management resources An object (need) that indicates the need for a strategy (measure) to be implemented without waiting for recovery. The mark for item T33h indicates the item containing the relevant management resource (for example, "Inventory" in functional item T33a). The function analysis screen T30, which is related to functions such as "management functions," is displayed on the display device 1007 (display unit). This allows the support system 100 to select functions that have a high impact on business during a disaster and Regarding business resources, if there are no alternative measures at the affected locations, the user will be responsible for the affected locations. This can encourage the consideration of other alternative strategies that can be implemented without waiting for recovery.

[0112] <6> Furthermore, in the support system 100, the display processing unit 102 selects a countermeasure. This includes management resources that are not present or for which no countermeasures have been set (unaddressed management resources). The items (for example, the "Function" item in strategic selection area T42 in Figure 7) and the affected bases (business or Multiple strategies different from recovery strategies for anticipated disasters that can be implemented (based on the location of management resources), Object (Marking the "Necessity of measures other than local recovery strategies" item in the strategic selection area T42) ) and a selection field T42a (selection area) in which a predetermined strategy can be selected from among multiple strategies, and The connected selection screen T40 (second screen) for unaddressed issues is displayed on the display device 1007 (display unit). This allows support system 100 to prioritize situations where there are no alternative measures available at the affected locations. Due to its high selection capabilities, it prevents the oversight of formulating strategies that can be implemented without waiting for the recovery of disaster-stricken bases. Cut.

[0113] <7> Furthermore, in the support system 100, disaster information is used to inform the operations of the affected businesses due to infectious diseases. Further includes infectious disease information, which is information regarding the impact on operations, and the priority determination unit 111 determines the target recovery time and the respective degrees of impact of a plurality of natural disasters and infectious diseases on the work of the target business operator among the assumed recovery times, and based on the magnitude relationship with the maximum assumed recovery time, which indicates the largest time among them, determines the priority of the countermeasures for each of at least one management resource against the occurrence of disasters. As a result, the support system 100 can present to the user the impact on the management resources considering the inactive state of employees due to infectious diseases, enabling the user to consider appropriate countermeasures.

[0114] <8> Also, in the support system 100, the target recovery time determination unit 107 determines that if the first degree of impact at the first elapsed time among a plurality of elapsed times is greater than the first degree of impact at the second elapsed time before the first elapsed time among the plurality of elapsed times, the first elapsed time is specified as the target recovery time. As a result, the support system 100 can present to the user an appropriate standard time for restoring functions in BCP formulation, enabling the user to appropriately formulate BCP.

[0115] <9> Also, the support system 100 further includes an assumed recovery time determination unit 109 that determines an assumed recovery time corresponding to the degree of disaster indicated by the hazard map based on the management resource recovery time table D1 12 (recovery time information) that associates the degree of disaster with the time assumed to be required for a predetermined management resource to recover at the time of an assumed disaster occurrence. As a result, the support system 100 can determine an appropriate assumed recovery time with a small processing amount.

Explanation of Signs

[0116] ​​​​​​ 100...Support system, 101...Storage unit, 102...Display processing unit, 103...Business information acquisition 104...Quantitative evaluation identification unit, 105...Disaster information acquisition unit, 106...First impact acquisition unit, 107...Target recovery time determination unit, 108...Second impact acquisition unit, 109...Estimated recovery time determination unit , 110...Disaster Impact Identification Department, 111...Priority Identification Department.

Claims

1. A business information acquisition unit that acquires business information including a target management resource, which is at least one management resource in the target business of the target business, A disaster information acquisition unit acquires disaster information, including hazard map information relating to hazard maps that include the location of the target management resources, from a predetermined device. The unit for determining the estimated recovery time, Based on the aforementioned hazard map information, the degree of disaster in the target management resources is identified. An estimated recovery time identification unit identifies the estimated recovery time, which is the recovery time for the target management resources in the event of a disaster, by referring to a management resource recovery time table that correlates the management resources of a business, the degree of disaster, and the recovery time. A display processing unit that outputs the aforementioned target management resources and the information regarding the estimated recovery time in association with each other to a display unit, A support system equipped with these features.

2. A first impact acquisition unit acquires a first impact level indicating the degree of impact on at least one of the customers and society of the target business at each of several elapsed time periods from the time the hypothetical disaster occurs, The aforementioned estimated recovery time identification unit identifies the estimated recovery time for the target management resources in the critical business, which is one of the target businesses of the target business operator and is identified based on the first impact level. The support system according to claim 1.

3. A first impact acquisition unit acquires a first impact level indicating the degree of impact on at least one of the customers and society of the target business at each of several elapsed time periods from the time the hypothetical disaster occurs, Based on the aforementioned first impact level, a target recovery time determination unit determines a target recovery time, which is the estimated elapsed time from the time the assumed disaster occurred until the target business should be restored. A disaster impact identification unit identifies the degree of disaster impact, which indicates the extent to which the anticipated disaster will affect the target management resources, based on the assumed recovery time and the target recovery time. Furthermore, The display processing unit outputs to the display unit the relevant management resources and the degree of disaster impact in relation to each other. The support system according to claim 1.

4. A priority identification unit that identifies the priority of countermeasures against the assumed disaster in each of the multiple businesses of the target business operator based on the target recovery time and the assumed recovery time, Furthermore, The disaster impact identification unit identifies the degree of disaster impact on the target management resources in the critical business which corresponds to the business with the highest priority among the multiple businesses of the target business operator. The support system according to claim 3.

5. Computers To obtain business information that includes at least one management resource in the target business of the target business, To obtain disaster information, including hazard map information relating to the location of the target management resource, from a designated device, Based on the aforementioned hazard map information, the degree of disaster in the target management resources is identified, By referring to a management resource recovery time table that correlates business resources, the degree of disaster, and recovery time, the estimated recovery time, which is the recovery time for the aforementioned business resources in the event of a disaster, is identified. The aforementioned target management resources and the information regarding the estimated recovery time are associated and output to the display unit. How to do it.

6. On the computer, To obtain business information that includes at least one management resource in the target business of the target business, To obtain disaster information, including hazard map information relating to the location of the target management resource, from a designated device, Based on the aforementioned hazard map information, the degree of disaster in the target management resources is identified, By referring to a management resource recovery time table that correlates business resources, the degree of disaster, and recovery time, the estimated recovery time, which is the recovery time for the aforementioned business resources in the event of a disaster, is identified. The aforementioned target management resources and the information regarding the estimated recovery time are associated and output to the display unit. A program that executes the command.

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