Information processing systems, information processing methods, and programs

Abstract

To provide an information processing system, information processing method, and program that can efficiently handle the process of responding to multiple reviews displayed on a review management interface, following a predetermined processing order. [Solution] The information processing system identifies multiple reviews that are the target of a reply from among multiple reviews displayed on the review management interface, manages the multiple reviews according to a predetermined processing order, obtains a draft reply corresponding to the review currently being processed, and accepts user input to reflect the draft reply in the reply input area corresponding to the review currently being processed. Then, in response to the user input, the information processing system reflects the draft reply in the reply input area corresponding to the review currently being processed and sets the next review as the next target of processing.

Claims

1. A user terminal, A storage unit that stores programs corresponding to extension modules, add-ons, or plugins that run on a web browser, One or more control units that perform processing based on the program, It has, The control unit, In a review management interface provided by an external platform server and displayed on the web browser, when an operation on an operation element displayed on the review management interface, or a shortcut key input, is received as a batch start operation for identifying multiple unanswered reviews as targets for reply, The document object model constituting the review management interface is analyzed, Based on the hierarchical or positional relationships of the elements including the review body, the elements indicating the reply status, and the input form elements or editable elements included in the document object model, the plurality of unreplied reviews that have not yet been replied to and the reply input area corresponding to each of the plurality of unreplied reviews are identified in association. The identified plurality of unanswered reviews are stored as queue information including information about the reply input area and processing order information corresponding to each of the plurality of unanswered reviews. Based on the queue information, the multiple unanswered reviews are managed according to a predetermined processing order. Obtain the draft reply corresponding to the review currently being processed from among the multiple unanswered reviews mentioned above. The system accepts user input to reflect the draft reply text in the reply input field corresponding to the review currently being processed. The user operation includes a confirmation operation to reflect the reply draft in the reply input area, a skip operation to set the next review as the next processing target without reflecting the reply draft to the current processing target, and a termination operation to end the process. In response to the confirmation operation, the reply draft is reflected in the reply input area corresponding to the review currently being processed, and the next highest-ranking review in the queue information is set as the next processing target. In response to the skip operation, the next highest-ranking review in the queue information is set as the next processing target without reflecting the draft reply message in the current processing target. In response to the termination operation, the process of responding to the multiple unanswered reviews is terminated. User terminal.

2. A user terminal according to claim 1, The control unit, The progress information indicating the current processing target is displayed on the review management interface. User terminal.

3. A user terminal according to claim 1, The control unit, Prior to the processing of reflecting the draft reply corresponding to the currently processed review, the next candidate draft reply corresponding to the next ranked review in the queue information is obtained. User terminal.

4. A user terminal according to claim 1, The control unit, After the aforementioned reply draft is reflected in the reply input area, the operation to send the reply will not be performed automatically. User terminal.

5. A user terminal according to claim 1, The control unit, After the aforementioned reply draft is reflected in the reply input area, the operation to send the reply is automatically executed, conditional on the user confirming the message. User terminal.

6. An information processing method performed by a user terminal based on a program corresponding to an extension module, add-on, or plugin that runs on a web browser, In a review management interface provided by an external platform server and displayed on the web browser, when an operation on an operation element displayed on the review management interface, or a shortcut key input, is received as a batch start operation for identifying multiple unanswered reviews as targets for reply, The document object model constituting the review management interface is analyzed, Based on the hierarchical or positional relationships of the elements including the review body, the elements indicating the reply status, and the input form elements or editable elements included in the document object model, the plurality of unreplied reviews that have not yet been replied to and the reply input area corresponding to each of the plurality of unreplied reviews are identified in association. The identified plurality of unanswered reviews are stored as queue information including information about the reply input area and processing order information corresponding to each of the plurality of unanswered reviews. Based on the queue information, the multiple unanswered reviews are managed according to a predetermined processing order. Obtain the draft reply corresponding to the review currently being processed from among the multiple unanswered reviews mentioned above. The system accepts user input to reflect the draft reply text in the reply input field corresponding to the review currently being processed. The user operation includes a confirmation operation to reflect the reply draft in the reply input area, a skip operation to set the next review as the next processing target without reflecting the reply draft to the current processing target, and a termination operation to end the process. In response to the confirmation operation, the reply draft is reflected in the reply input area corresponding to the review currently being processed, and the next highest-ranking review in the queue information is set as the next processing target. In response to the skip operation, the next highest-ranking review in the queue information is set as the next processing target without reflecting the draft reply message in the current processing target. In response to the termination operation, the process of responding to the multiple unanswered reviews is terminated. Information processing methods.

7. Computers, A program for causing a user terminal to function as described in any one of claims 1 to 5.

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