System, display control device, and program

Abstract

To support facility staff in efficiently guiding customers waiting in line.SOLUTION: One aspect of the present invention includes a system for registering reservation information indicating reservations for using a facility, and the system includes display control means and reception means. The display control means displays, in a first display area within a display screen including the first display area, a second display area, and a third display area, reservation information registered by a first terminal device in the facility, and causes a display unit to display, in the second display area, reservation information registered by a second terminal device different from the first terminal device. The reception means receives, from an operator, a selection of the reservation information that has come to its turn of being guided from among the reservation information displayed in the first display area and the reservation information displayed in the second display area. The display control means displays by moving the reservation information that has come to its turn of being guided to the third display area.SELECTED DRAWING: Figure 8

Description

Technical Field

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[0001] The present invention relates to a system, a display control device, and a program.

Background Art

[0002] In recent years, various systems for managing the order of customers waiting in line have been introduced in facilities such as stores, banks, hospitals, and government offices. As an example, a queue management system that gives priority to the order of specific customers over that of general customers waiting in line has been disclosed (see, for example, Patent Document 1 below). In addition, depending on the facility, there are cases where multiple reservation modes are adopted, such as a reservation mode using the Internet, a reservation mode using a ticket vending machine, or a reservation mode using a phone call.

Prior Art Documents

Patent Documents

[0003]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0004] However, when multiple reservation modes are adopted, the facility staff has to call the customers waiting in line considering each reservation mode. For this reason, there has been a problem that the calling of customers becomes complicated for the facility staff, and the facility staff may not be able to efficiently guide the customers waiting in line.

[0005] The present invention has been made in view of such circumstances, and an object thereof is to provide a technique for assisting the facility staff in efficiently guiding the customers waiting in line. <​​​​​To solve the above-mentioned problems, one aspect of the present invention is a system for registering reservation information indicating a reservation for the use of a facility, comprising: a display screen including a first display area, a second display area, and a third display area, the first display area displays reservation information registered by a first terminal device within the facility, and the second display area displays reservation information registered by a second terminal device different from the first terminal device on the display unit; and a reception means that receives from the operator the selection of the reservation information that is in the order of guidance from among the reservation information displayed in the first display area and the reservation information displayed in the second display area, wherein the display control means moves the reservation information that is in the order of guidance to the third display area and displays it.

[0007] To solve the above-mentioned problems, another aspect of the present invention is a display control device used in a system for registering reservation information indicating a reservation for the use of a facility, and comprising: a display screen including a first display area, a second display area, and a third display area, the first display area displays reservation information registered by a first terminal device in the facility, and the second display area displays reservation information registered by a second terminal device different from the first terminal device on the display unit; and a reception means that receives from the operator the selection of the reservation information that is in the order of guidance from among the reservation information displayed in the first display area and the reservation information displayed in the second display area, wherein the display control means moves the reservation information that is in the order of guidance to the third display area and displays it.

[0008] To solve the above-mentioned problems, another aspect of the present invention is a program that causes a computer to function as a system for registering reservation information indicating a reservation for the use of a facility, wherein the computer functions as a display control means that displays reservation information registered by a first terminal device in the facility in the first display area of ​​a display screen including a first display area, a second display area, and a third display area, and displays reservation information registered by a second terminal device different from the first terminal device in the second display area, and accepts from the operator to select the reservation information that is in the order of guidance from among the reservation information displayed in the first display area and the reservation information displayed in the second display area, and the display control means moves the reservation information that is in the order of guidance to the third display area and displays it. [Brief explanation of the drawing]

[0009] [Figure 1] This is an explanatory diagram showing the network configuration of the reservation guidance system 1 according to the embodiment. [Figure 2] Block diagram showing an example of the hardware configuration of store terminal 20. [Figure 3] This is an explanatory diagram illustrating an example of the process from making a reservation to being guided to your seat in Reservation Guidance System 1. [Figure 4] This is an explanatory diagram showing an example of the screen on the customer terminal 30 when making an app-based ticket reservation S311a. [Figure 5] This is an explanatory diagram showing an example of the screen of the store terminal 20 when making a customer terminal date and time reservation S312a and a telephone reservation 302. [Figure 6] This is an explanatory diagram showing an example of the check-in process using the check-in terminal 40. [Figure 7] This is a block diagram showing an example of the functional configuration of reservation guidance system 1. [Figure 8] This is an explanatory diagram showing an example of a screen displayed on the store terminal 20. [Figure 9] This is an explanatory diagram showing an example of a screen displayed on the information terminal 50. [Figure 10] This is an explanatory diagram showing the mode switching of check-in terminal 40. [Figure 11] This is an explanatory diagram showing an example of the processing performed by the store terminal 20. [Figure 12] This flowchart shows an example of the mode switching process performed by the store terminal 20. [Figure 13] This flowchart shows an example of the reservation icon display process performed by the store terminal 20. [Figure 14] This flowchart shows an example of the reservation icon change process performed by the store terminal 20. [Modes for carrying out the invention]

[0010] (Embodiment) (Network configuration of reservation guidance system 1) Figure 1 is an explanatory diagram showing the network configuration of the reservation guidance system 1 according to an embodiment. The reservation guidance system 1 (an example of a system) is a system for managing the order of customers waiting in line. The reservation guidance system 1 is installed in a store St. However, the reservation guidance system 1 is not limited to being installed in a store St, but can also be installed in various facilities such as hospitals, government offices, and theme parks. A store St is, for example, a restaurant. However, a store St is not limited to a restaurant, but may also be a department store, supermarket, home center, convenience store, general store, etc. A store St is, for example, a chain store or affiliated store and is under the control of the store headquarters that manages the store St.

[0011] In FIG. 1, the reservation guidance system 1 includes a reservation server 10, a store terminal 20, a customer terminal 30, a check-in terminal 40, and a guidance terminal 50. These devices are communicably connected via a network 140. These devices are computer devices equipped with a CPU (Central Processing Unit), a ROM (Read Only Memory), a RAM (Random Access Memory), a communication unit, and the like. The store terminal 20, the check-in terminal 40, and the guidance terminal 50 are provided within the store St.

[0012] The reservation server 10 includes a reservation management DB (database) 11 and comprehensively manages the use reservations of each store St. The use reservation is made by any one of the store terminal 20, the customer terminal 30, and the check-in terminal 40. The use reservation includes the date, time, number of people, presence or absence of a course meal, content of the course meal, name of the customer, contact information, and the like when the customer visits the store. The reservation management DB 11 manages the use reservations and vacancy status for each time period for each store St.

[0013] The reservation server 10 is a server device provided outside the store St. However, the reservation server 10 may be provided, for example, at the headquarters of the store St or within the store St. Further, the reservation server 10 is not limited to comprehensively managing the use reservations of each store St, and may be provided for each store St to manage the use reservations for each store St. Further, the reservation management DB 11 is not limited to being provided in the reservation server 10, and may be provided in a device other than the reservation server 10, such as an external device or the store terminal 20.

[0014] The store terminal 20 is an example of a display control device. The store terminal 20 is a terminal device used by store staff when calling customers waiting in line to enter the store. That is, the store terminal 20 is operated by store staff who call customers waiting to enter the store. The store terminal 20 is, for example, a tablet terminal. However, the store terminal 20 is not limited to a tablet terminal and may be a POS (Point of sales) terminal, a personal computer, or a smartphone. The store terminal 20 displays a reservation number (order number) issued when a reservation is made. The reservation number is, for example, a number, but it may also be a symbol or a character, or a combination of numbers, symbols, and characters.

[0015] In addition, the store terminal 20 can also accept usage reservations. Specifically, when there is a usage reservation by phone, the store terminal 20 accepts the usage reservation from the store staff. More specifically, the store staff inputs the reservation details based on a request from a customer via phone into the store terminal 20. The store terminal 20 inquiries the usage reservation server 10 about the reservation details received from the store staff and causes the usage reservation server 10 to register the reservation details according to the result of the inquiry.

[0016] Note that the store terminal 20 can also display a schedule screen showing the reservation status for each time period. In this case, while looking at the schedule screen, the store staff checks whether a usage reservation corresponding to a request from a customer is possible. When the store staff confirms that a usage reservation is possible, the store staff inputs the reservation details into the store terminal 20. Thereby, the store terminal 20 can also cause the usage reservation server 10 to register the reservation details.

[0017] The customer terminal 30 is a computer device owned by the customer. The customer terminal 30 is, for example, a smartphone, a tablet terminal, a personal computer, etc. A reservation app (application software) related to the usage reservation of store St is installed on the customer terminal 30. The customer terminal 30 starts the reservation app and accepts an operation related to the usage reservation of store St from the customer.

[0018] Furthermore, the customer terminal 30 is not limited to accepting reservations using a reservation application; it can also accept reservations using a web browser. The customer terminal 30 queries the reservation server 10 for reservation details received from the customer and registers the reservation details in the reservation server 10 according to the query results. The customer terminal 30 can display a reservation code (e.g., QR code: registered trademark) related to the reservation. The reservation code includes, for example, a reservation number. The reservation code only needs to contain information that can identify the reservation details registered in the reservation server 10. In the case of reservations using a non-portable customer terminal 30, the reservation code can be printed on paper or similar media.

[0019] The check-in terminal 40 is located near the entrance / exit of the store St and performs a check-in process to indicate the customer's arrival when the customer enters the store. The check-in terminal 40 is equipped with a ticket dispenser, a touch panel display, and a code reader that reads codes such as QR codes (registered trademark). The ticket dispenser can issue numbered tickets when the store St is crowded. The touch panel receives instructions from the operator to issue a numbered ticket. The code reader reads the reservation code displayed on the customer terminal 30. In this embodiment, the check-in terminal 40 is implemented by a single device, but it is not limited to this and may be implemented by multiple devices (simple devices) such as a tablet terminal and a printer.

[0020] The information terminal 50 is a display that shows the reservation number of the person whose turn it is to be served. The information terminal 50 is positioned in a location that is easily visible from the waiting area where customers are waiting their turn. For example, the information terminal 50 is positioned so that it is suspended from the ceiling. Note that the check-in terminal 40 can also be used as a substitute for the information terminal 50. Specifically, the check-in terminal 40 can be used as the information terminal 50 by displaying the reservation number of the person whose turn it is on the display of the check-in terminal 40.

[0021] (Hardware configuration of store terminal 20) Figure 2 is a block diagram showing an example of the hardware configuration of a store terminal 20. In Figure 2, the store terminal 20 comprises a CPU 201, memory 202, communication interface 203, storage medium interface 204, input device 205, and display 206. Each component is connected by a bus 220.

[0022] The CPU 201 controls the entire store terminal 20. The memory 202 includes, for example, ROM, RAM, and flash ROM. For example, the flash ROM and ROM store various programs. These programs include the display control program according to this embodiment. These programs also include application software (hereinafter sometimes referred to as "app"). The store terminal 20 has a display control app (display control program) pre-installed. The display control app is an app that displays the reservation number assigned to the waiting customer. Note that the display of the reservation number is not limited to being done using this app; it may also be done using a web browser. In other words, it is possible to display the reservation number even if this app is not installed on the store terminal 20.

[0023] RAM is used as the work area for CPU 201. Programs stored in memory 202 are loaded into CPU 201, causing CPU 201 to execute the coded processes.

[0024] The communication interface 203 is connected to a network 140, such as the Internet, via a communication line, and connects to other devices via the network 140. The communication interface 203 also manages the interface between the network 140 and the inside of the device, and controls the input and output of data from other devices (for example, the reservation server 10, the check-in terminal 40, the information terminal 50, etc.).

[0025] The storage medium interface 204 controls data reading and writing to storage media not shown, such as USB (Universal Serial Bus) flash memory, SSD (Solid State Drive), magnetic disks, and optical disks, according to the control of the CPU 201. Input devices 205 include touch panels and control buttons. Input devices 205 also include keyboards, mice, microphones, etc. Display 206 is an output device that displays images. In addition to Display 206, the output device also includes a speaker. In addition to the above, the store terminal 20 is also equipped with a camera and a scanner.

[0026] (The process from making a reservation in Reservation Guidance System 1 to being guided to your seat) Figure 3 is an explanatory diagram illustrating an example of the flow from reservation to seating in the reservation guidance system 1. As shown in Figure 3, in this embodiment, the reservation includes the following three aspects. • Customer terminal reservation 301: Reservation made via customer terminal 30. • Telephone Reservation 302: Reservations made by the customer calling the store (St). • Store visit reservation 303: Reservation made by visiting the store (St) and obtaining a numbered ticket.

[0027] (Customer terminal reservation 301) Customer terminal reservation 301 includes app reservation 301a via a reservation app and web reservation 301b via a web browser. App reservation 301a includes app ticketing reservation S311a and customer terminal date and time reservation S312a. Web reservation 301b includes customer terminal date and time reservation S312a.

[0028] (App ticket reservation S311a) In app-based reservation S311a, the reservation app issues a reservation number similar to the queue ticket issued by the check-in terminal 40. In app-based reservation S311a, the customer terminal 30 accepts the customer's reservation details, such as the time of arrival and the number of people in the party. In app-based reservation S311a, it is not possible to specify dates for the following day or whether or not to include a set course meal. Once the reservation details are specified, the reservation server 10 confirms the reservation based on the reservation status managed by the customer.

[0029] Check-in S313: Once a reservation is confirmed, the customer terminal 30 receives reservation information, including the reservation number and reservation details (number of people, arrival time, etc.), from the reservation server 10. The reservation information includes at least the reservation number. The customer terminal 30 receives the reservation information via the reservation application. Upon arrival, the customer displays a reservation code (QR code) containing the reservation information on the customer terminal 30 for the check-in terminal 40 to read. This causes the check-in terminal 40 to perform a check-in process to indicate that the customer has arrived.

[0030] (Customer terminal date and time reservation S312a) Customer terminal date and time reservation S312a is a date and time reservation where the customer specifies the reservation details for the day or later via a reservation app or a web browser such as a gourmet website. The specified reservation details include the time of arrival on the day or later, the number of people attending, whether or not a set course meal is included, and the details of the set course meal. Once the reservation details are received, a provisional reservation is completed according to the reservation status managed by the reservation server 10. Telephone confirmation S312b: Once a provisional reservation is completed, a telephone confirmation will be made to the customer by the store staff (St) afterwards (for example, the day before the reservation date). If the intention to visit the store is confirmed through the telephone confirmation, the store staff will perform a prescribed operation on the store terminal 20 to request a final reservation, thereby completing the final reservation. In the case of the app ticketing reservation S311a mentioned above, the reservation (final reservation) is completed without telephone confirmation.

[0031] Check-in S313: Once the reservation is confirmed, the customer terminal 30 receives reservation information, including the reservation number and reservation details (number of people, arrival time, etc.), from the reservation server 10. For example, if it is an app reservation 311a, the customer terminal 30 can receive the reservation information on the reservation app, or if it is a web reservation 301b, it can receive the reservation information via email or SMS. When the customer arrives, they display a reservation code (QR code) containing the reservation information on the customer terminal 30 and have the check-in terminal 40 read it. As a result, the check-in terminal 40 performs a check-in process to indicate that the customer has arrived.

[0032] (Call S320 in customer terminal reservation 301) Call S320: Customers wait in line according to their reservation number, depending on the congestion level of store St. Store staff check the reservation information displayed on store terminal 20 to find the reservation number to be called. Then, the store staff identify the reservation number to be guided and whether or not check-in has been completed, and call the reservation number. Calling includes verbal announcements by store staff and output from the guidance terminal 50 (display on the screen and audio output to the speaker). When a call is made, the customer is guided to the designated seat by store staff. The waiting time for this queue is only a few minutes, as reservations have been made in advance. Also, if store St is not busy, the customer is guided to a seat without waiting in line. Reservation numbers for which check-in has not been completed are clearly indicated as reservations for which the customer has not visited. Therefore, store staff can easily exclude reservation numbers for which check-in has not been completed from being guided.

[0033] (Telephone reservation 302) Telephone reservation 302 is when a customer calls the store (St) to make a reservation for use on the same day or later (a reservation specifying the date and time). Specifically, the customer tells the store staff their desired arrival time on the same day or later, whether they want a set course meal, and what the set course meal will be. Store Staff Terminal Reservation S315: Store staff member St enters the reservation details requested by the customer into the store terminal 20. When the store terminal 20 sends the reservation details to the reservation server 10, a provisional reservation is completed with those reservation details according to the reservation status managed by the reservation server 10. After that, the intention to visit is confirmed as a final reservation, similar to the previous telephone confirmation, and the reservation is finalized. The store terminal 20 receives reservation information, including the reservation number and reservation details, from the reservation server 10. The store staff member may also inform the customer of the reservation number.

[0034] (Call S320 in telephone reservation 302) Call S320: When the customer arrives at store St at the time of their reservation, they notify the store staff of their arrival. The store staff checks the reservation information displayed on the store terminal 20, notifies the customer of their reservation number, and performs a check-in process on the store terminal 20. Depending on the congestion of store St, the customer waits in line according to the reservation number they were notified of. When the reservation number becomes a callable number, the store staff calls out that reservation number. When the customer is called, the store staff guides them to their designated seat. This waiting time is only a few minutes because a reservation has been made in advance. If store St is not crowded, the customer is guided to their seat without waiting in line. If a customer is given a reservation number by store staff when making a reservation by phone, they can also enter that reservation number into the check-in terminal 40 and complete the check-in process. In this case, the customer does not need to notify store staff of their arrival.

[0035] (Reservation 303) Reservation 303 includes in-store ticket issuance reservation S316. In-store ticket reservation S316: When a customer visits the store, they operate the check-in terminal 40 to issue a numbered ticket, depending on the congestion level of the store St. This confirms the reservation. The reservation number written on the numbered ticket is a reservation number managed by the reservation server 10. Once the reservation is confirmed, the check-in terminal 40 transmits the reservation information to the store terminal 20. This transmission may be performed via the reservation server 10 or without going through the reservation server 10. Unlike other reservations, in-store reservations 303 are processed simultaneously with the reservation. This is because a numbered ticket is issued by operating the check-in terminal 40 installed in the store St.

[0036] (Call S320 in store visit reservation 303) Call S320: The store staff checks the reservation information displayed on the store terminal 20 and finds the reservation number to be called. The store staff then identifies the reservation number to be called and makes the call. The customer waits in line according to their reservation number, and when called, is guided to their designated seat. The waiting time for this queue varies depending on how busy the store St is; for example, it may be only a few minutes during off-peak hours, but it may be more than an hour during peak hours.

[0037] Next, I will explain what happens after the call. Reservation number deletion S321: When guiding a customer corresponding to a called reservation number to their seat, the store staff operates the store terminal 20 to delete the reservation number. As a result, the reservation number is deleted from the store terminal 20 and simultaneously deleted from the guidance terminal 50.

[0038] Hold Processing S322: On the other hand, there are cases where the customer corresponding to the reservation number to be called is not at the waiting location and does not respond to the call. In this case, the store staff operates the store terminal 20 to move the reservation number to be called (the unassigned reservation number) to a designated hold area. As a result, the unassigned reservation number is displayed in the hold area as being on hold. The unassigned reservation number displayed on the guidance terminal 50 may be displayed as is on the guidance terminal 50, or it may be moved to a designated area on the guidance terminal 50 that indicates a hold for guidance and displayed there. The reservation number may also be deleted from the guidance terminal 50.

[0039] Cancellation S323: After a hold process has been performed, the reservation will be canceled once a predetermined time (e.g., 30 minutes) has elapsed. The cancellation of the reservation may be performed automatically, or it may be performed manually by store staff after a message indicating that 30 minutes have elapsed has been displayed on the screen of the store terminal 20 and the option to proceed with the cancellation operation has been presented. When a reservation is canceled, the reservation number corresponding to that reservation is deleted from the store terminal 20 and simultaneously deleted from the information terminal 50.

[0040] In-store dining S324: Customers order food and drinks at the seat they are shown to. Accounting S325: After finishing their meal, customers pay and leave the restaurant. As shown in Figure 3, the reservation guidance system 1 allows for the registration of reservations in multiple reservation types and enables the system to guide customers to their seats.

[0041] (Example of the screen on customer terminal 30 when making an app-based ticket reservation S311a) Next, we will explain an example of the screen displayed on the customer terminal 30 when making an app-based ticket reservation S311a. Figure 4 is an explanatory diagram showing an example of the screen of the customer terminal 30 when making an app-based ticket reservation S311a. The screen shown in Figure 4 is displayed when a predetermined operation is accepted in the reservation app launched by the customer.

[0042] Figure 4(A) shows the reservation selection screen 410. The reservation selection screen 410 includes a date and time reservation button 411 for making a customer terminal date and time reservation S312a using the reservation app, and an app ticket issuance reservation button 412 for making an app ticket issuance reservation S311a. When the date and time reservation button 411 is pressed, the user transitions to a screen (not shown) that accepts various information. When the app ticket issuance reservation button 412 is pressed, the user transitions to the reservation details specification screen 420 shown in Figure 4(B).

[0043] Figure 4(B) shows the reservation details specification screen 420. The reservation details specification screen 420 includes a number of people specification field 421, a seat selection field 422, an arrival time specification field 423, a waiting notification 424, and a confirmation button 425. The number of people specification field 421 accepts the specification of the number of people in the reservation and the age group (adult, child, etc.). The seat selection field 422 accepts the specification of table seats or tatami rooms. The arrival time specification field 423 accepts the specification of the arrival time. In the arrival time specification field 423, it is not possible to specify time slots that are already booked. The waiting notification 424 shows the current reservation waiting status. The confirmation button 425 accepts the confirmation of the contents specified in each field. Once the contents are entered in each field and the confirmation button 425 is pressed, the screen transitions to the confirmation screen 430 shown in Figure 4(C).

[0044] Figure 4(C) shows the confirmation screen 430. The confirmation screen 430 shows the content specified in the reservation details specification screen 420 in Figure 4(B). When the confirmation button 431 is pressed on the confirmation screen 430, the check-in screen 440 shown in Figure 4(D) becomes available.

[0045] Figure 4(D) shows the check-in screen 440. The check-in screen 440 is the screen displayed when a customer arrives at the store. The check-in screen 440 includes a reservation code 441 which encodes the reservation information. When a customer arrives at the store, they have the reservation code 441 read by the check-in terminal 40, and the check-in process at the check-in terminal 40 (described later using Figure 6) is completed.

[0046] (Example screen of store terminal 20 in customer terminal date and time reservation S312a and telephone reservation 302) Figure 5 is an explanatory diagram showing an example of the screen of the store terminal 20 when making a customer terminal date and time reservation S312a and a telephone reservation 302. The screen shown in Figure 5 is displayed when a store staff member performs a predetermined operation.

[0047] As shown in Figure 5, the display 206 shows the reservation details specification screen 500. The reservation details specification screen 500 includes input fields 511 for receiving various information. This information includes the reservation date and time, number of people, seating (table or tatami room), the name of the person making the reservation, telephone number, email address, whether or not a course meal is included and its contents, and the name of the store staff member making the input. In the case of a telephone reservation 302, the store staff member enters the details requested by the customer in the telephone reservation 302 into the input fields 511. In the case of a customer terminal date and time reservation S312a using a customer terminal 30, the store terminal 20 receives the information entered into the customer terminal 30 via the reservation server 10 and enters the received information into the input fields 511.

[0048] The provisional / final reservation button 512 indicates either a provisional reservation or a completed final reservation. When various details are entered in the input field 511, the provisional / final reservation button 512 displays "provisional reservation". Subsequently, after a store staff member makes a phone call to confirm with the customer, the provisional / final reservation button 512 is switched to display "final reservation" by the store staff member.

[0049] (Regarding check-in processing via check-in terminal 40) Figure 6 is an explanatory diagram showing an example of the check-in process using the check-in terminal 40. There are two types of check-in processes: in-store ticketing check-in and electronic ticketing check-in. First, we will explain the in-store ticketing check-in process. As shown in Figure 6(A), the check-in terminal 40 displays a waiting screen 610 as its top screen. The waiting screen 610 is an example of a first screen that can acquire visitor information indicating that a customer has arrived.

[0050] The waiting screen 610 includes a counter ticketing button 611, an electronic ticketing arrival button 612, and a guidance notification 613. The counter ticketing button 611 is a button that accepts the issuance of a queue ticket 620. The electronic ticketing arrival button 612 is a button that accepts the transition to a screen for reading the reservation code 441 (see Figure 4(D)) displayed on the customer terminal 30. The guidance notification 613 indicates a reservation number for which seating is possible, specifically the reservation number of the customer who has been called. When the counter ticketing button 611 is pressed, the system transitions to a screen (not shown) for specifying the number of people and seats, and once these specifications are made on that screen, the reservation is registered and a queue ticket 620 is issued.

[0051] Figure 6(B) shows a queue ticket 620. The queue ticket 620 includes the reservation number, the number of people using the service, and the seat assignment received from the customer. The queue ticket 620 also has a notice printed on it stating that the ticket will become invalid after a predetermined time (e.g., 30 minutes) has elapsed since being called. Customers wait in line until it is their turn according to the reservation number shown on the queue ticket 620 they were issued.

[0052] Next, the electronic ticketing check-in process will be explained. The electronic ticketing check-in process is performed when a customer arrives at the store terminal 20 or customer terminal 30 after making a reservation for use. The customer presses the electronic ticketing arrival button 612 on the waiting screen 610. When the electronic ticketing arrival button 612 is pressed, the check-in terminal 40 displays a prompt screen (not shown) that encourages the customer to enter reservation information. This prompt screen, for example, prompts the customer to have the reservation code 441 (see Figure 4(D)) displayed on the customer terminal 30 read by the code reader of the check-in terminal 40. However, this prompt screen may also be a screen that prompts the customer to input a reservation number.

[0053] When reservation information is entered, the check-in terminal 40 displays the check-in completion screen 630 shown in Figure 6(C). The check-in completion screen 630 includes a statement that the electronic ticketing check-in process is complete and that a push notification may be sent. Push notifications include, for example, notifications via the notification function of a calling application or notifications via various types of email (email, SMS, etc.). The above notifications are not limited to push notifications and may also include telephone calls with voice guidance.

[0054] (Regarding the adoption of multiple reservation methods) As in this embodiment, when multiple reservation methods are adopted, store staff will have to consider the details of each reservation when calling waiting customers. This can make calling customers complicated for facility staff, and they may not be able to efficiently guide waiting customers to their seats. In addition, it was sometimes difficult for less experienced store staff to pass on the call order they had created. Therefore, in this embodiment, facility staff are able to guide waiting customers efficiently. The functional configuration of the reservation guidance system 1 will be explained below with reference to Figure 4.

[0055] (An example of the functional configuration of reservation guidance system 1) Figure 7 is a block diagram showing an example of the functional configuration of the reservation guidance system 1. In Figure 7, the store terminal 20 comprises a display control unit 701, a reception unit 702, a visitor information acquisition unit 703, and a reservation unit 704. Each unit is realized by the CPU 201 of the store terminal 20. That is, the CPU 201 realizes the function of each unit by executing a display control program stored in the memory 202. The units shown in Figure 7 will be described below with reference to Figure 8. Figure 8 is an explanatory diagram showing an example of a screen displayed on the store terminal 20.

[0056] (Regarding the display area of ​​the reservation information screen 800 shown on display 206) First, let's explain the display area of ​​the reservation information screen 800 that is displayed on display 206. The display control unit 701 controls the screen to be displayed on the display 206 and displays the reservation guidance screen 800 shown in Figure 8. The reservation guidance screen 800 includes each area AR (AR1 to AR5), an edit selection area 820, an upper bar 830, and a congestion level display 840. Each area AR includes the in-store ticketing reservation area AR1, the app ticketing reservation area AR2, the date and time specified reservation area AR3, the call area AR4, and the hold area AR5.

[0057] The in-store ticketing reservation area AR1 is an example of the first display area. The in-store ticketing reservation area AR1 is an area that displays reservation information registered by the check-in terminal 40 (an example of the first terminal device). In other words, the in-store ticketing reservation area AR1 is an area that shows reservation information received within the store St. The reservation information includes the information indicated by the reservation icon 810, which will be described later.

[0058] The app ticketing reservation area AR2 and the date and time reservation area AR3 are examples of second display areas. The app ticketing reservation area AR2 and the date and time reservation area AR3 are areas that display reservation information registered by a second terminal device different from the check-in terminal 40. Here, the second terminal device includes, for example, a store terminal 20 and a customer terminal 30. The store terminal 20 accepts operations from store staff and registers reservation information, and therefore mainly accepts reservation information within the store. However, the store terminal 20 can also accept reservation information outside the store. The customer terminal 30 accepts operations from customers at home or elsewhere and registers reservation information, and therefore mainly accepts reservation information outside the store. However, the customer terminal 30 can also accept reservation information within the store.

[0059] The app ticketing reservation area AR2 is an area that displays reservation information registered by the app ticketing reservation S311a. The date and time reservation area AR3 is an area that displays reservation information registered via customer terminal date and time reservation S312a or telephone reservation 302. The call-out area AR4 is an area that displays reservation information in the order of calls to be made. The hold area AR5 is an area that displays reservation information of customers who have been called but have not made a request.

[0060] The edit selection area 820 is an area that accepts the movement and deletion of reservation information (reservation icon 810) displayed in the call-out area AR4. The upper bar 830 is an area that accepts the switching of the mode of the check-in terminal 40 (described later) and accepts various setting changes. The congestion level display 840 is an area that indicates the congestion level of the store St. For example, it indicates the current total number of reservations and the number of available seats. If the number of available seats is greater than or equal to the total number of reservations, it indicates that it is available. By checking the congestion level display 840, the store staff can easily grasp the current congestion level.

[0061] (Regarding the reservation icon) In the illustration, reservation icons 810 are respectively displayed in each of the areas AR1 to AR5. The reservation icon 810 includes a terminal image 811, a reservation number 812, an arrival image 813, a non-call-out image 814, and a scheduled arrival time 815. Note that the reservation information includes various information indicated by the reservation icon 810.

[0062] The terminal image 811 is an image that shows the terminal device on which the reservation information was registered corresponding to the reservation number 812. The terminal image 81 that shows the check-in terminal 40 is, for example, a "ticket-issuing" mark image that indicates ticket issuance. The terminal image 811 that shows the customer terminal 30 is, for example, a "smartphone" mark image that indicates a smartphone. The terminal image 811 that shows the store terminal 20 is, for example, a "store" mark image that indicates a reservation (phone reservation 302) made by the input of the store staff.

[0063] Reservation number 812 represents a number assigned sequentially by the reservation server 10, regardless of the type of reservation. In other words, reservation number 812 is a number assigned in the order in which the reservation information is registered with the reservation server 10, regardless of the type of reservation, such as app ticketing reservation S311a, customer terminal date and time reservation S312a, telephone reservation 302, and in-store reservation 303.

[0064] The arrival image 813 is an image that indicates that the customer has already arrived at the store. If the arrival image 813 is displayed, it indicates that the customer has already arrived at the store; on the other hand, if the arrival image 813 is not displayed, it indicates that the customer has not arrived at the store. Specifically, when the check-in terminal 40 completes the check-in process shown in Figure 6, it sends arrival information to the store terminal 20 indicating that the customer corresponding to the reservation number has arrived. The arrival information acquisition unit 703 acquires the arrival information sent from the check-in terminal 40. When the arrival information is acquired, the display control unit 701 displays the reservation icon 810 with the arrival image 813 included. In the case of telephone reservations 302, the arrival information acquisition unit 703 acquires the arrival information through operation input by the store staff in response to the customer's request. Alternatively, the customer may input the reservation number received during telephone confirmation into the check-in terminal 40.

[0065] Here, the store terminal 20 can contact the customer via push notification. The "No Call Required" image 814 is an image indicating that the customer does not wish to receive a push notification. The telephone number used for push notifications is entered when making a reservation using the store terminal 20 or the customer terminal 30. Therefore, the store terminal 20 can use this telephone number to make a push notification to the customer terminal 30. However, if a reservation is made without entering a telephone number, if the customer refuses the call, or if the reservation was made using the check-in terminal 40, the store terminal 20 will not make a push notification.

[0066] It is also possible to enable push notifications for reservations made using the check-in terminal 40. In this case, when issuing the ticket, the check-in terminal 40 should accept a phone number and send the accepted phone number to the store terminal 20. The "No Call Required" image 814 is displayed when push notifications are not sent.

[0067] Furthermore, the customer most desired to be called is the customer corresponding to reservation number 812 in the hold area AR5. For this reason, it is possible to control the display of the non-call image 814 only for the reservation icon 810 displayed in the hold area AR5. In other words, it is possible to prevent the non-call image 814 from being included for reservation icons 810 displayed in areas other than the hold area AR5.

[0068] The scheduled arrival time 815 indicates the scheduled arrival time registered in the reservation server 10. The reservation icon 810 in the in-store ticketing reservation area AR1 indicates the reservation information from the visit reservation 303. Therefore, the scheduled arrival time 815 in the reservation icon 810 indicates the same time as when the numbered ticket 620 (see Figure 6) was issued.

[0069] The reception unit 702 can accept the selection of each area's AR reservation icon 810 in response to the store staff's operation. Specifically, the reception unit 702 accepts drag operations (an operation to grab the icon by tapping the screen) and drop operations (an operation to lift the finger from the screen at the desired location) for each reservation icon 810. As a result, the display control unit 701 can move and display each reservation icon 810.

[0070] Although not shown in Figure 8, the reservation icon 810 can also display other reservation information, such as the number of people and the designated table. This allows store staff to easily grasp reservation information in more detail, enabling them to efficiently plan the order in which to seat customers.

[0071] (Regarding the display of reservation icon 810) The reservation icon 810 is displayed in a display mode corresponding to the type of reservation. The display mode corresponding to the type of reservation is, for example, a display color corresponding to the type of reservation. The reservation icon 810 is displayed in a display color based on the control of the display control unit 701. The reservation icon 810 indicating a store visit reservation 303, the reservation icon 810 indicating a customer terminal reservation 301, and the reservation icon 810 indicating a telephone reservation 302 are each displayed in different display colors. In addition, within the reservation icon 810 indicating a customer terminal reservation 301, the reservation icon 810 indicating an app ticketing reservation S311a and the reservation icon 810 indicating a customer terminal date and time reservation S312a are displayed in different display colors.

[0072] The display control unit 701 may display the entire reservation icon 810 in a color corresponding to the reservation type, or it may display only a part of the image constituting the reservation icon 810 (for example, only the terminal image 811) in a color corresponding to the reservation type. In this way, by displaying the reservation icon 810 in a display mode corresponding to the reservation type, the store terminal 20 can easily grasp the reservation type simply by checking the display mode of the reservation icon 810.

[0073] (Regarding moving reservation icon 810 to call area AR4) The reception unit 702 receives a selection (drag and drop operation) from the operator (store staff) of the reservation icon 810 that is in the order of notification (calling) from the in-store ticket reservation area AR1, the app ticket reservation area AR2, and the date and time specified reservation area AR3. For example, the store staff checks the current time and the scheduled arrival time 815 for each reservation icon and selects the reservation icon 810 to be called. When selecting the reservation icon 810, the store staff prioritizes customer terminal reservations 301 and telephone reservations 302 over in-store reservations 303. Furthermore, if an error occurs during the move operation, it is naturally possible to move the reservation icon 810, which was moved to the call area AR4, back to its original area.

[0074] The display control unit 701, upon receiving a drag-and-drop operation of the reservation icon 810 from the reception unit 702, moves the reservation icon 810 to the call area AR4 and displays it. The moved reservation icon 810 is removed from the area where it was originally displayed. Note that the operation to move the reservation icon 810 to the call area AR4 is not limited to a drag-and-drop operation. For example, this operation can be a pre-configured operation such as pressing a predetermined button or double-clicking, or it can be an operation to input the reservation number 812 of the reservation icon 810 to be moved.

[0075] The movement of reservation icons 810 to the call area AR4 can also be done automatically. For example, in the case of the reservation guidance screen 800 in Figure 8, the store terminal 20 can guide 13 groups of customers based on the number "Number of available seats: 13" displayed on the congestion level display 840. Specifically, the store terminal 20 moves 10 more reservation icons 810 to the call area AR4 in addition to the 3 reservation icons 810 that have already been moved there. This allows the store terminal 20 to automatically move all 13 reservation icons 810 to be displayed in the call area AR4.

[0076] When performing automatic redirection, the store terminal 20 may prioritize redirecting reservations for which check-in processing has been performed, i.e., reservations for which the arrival image 813 is displayed. Furthermore, the store terminal 20 may also prioritize the scheduled arrival time 815 as the next most important piece of information for automatic redirection. In the illustration, "Number of available seats: 13" only shows the number of available seats, but it may also include detailed information such as the number of available seats for each seat and the type of table. In this case, the store terminal 20 should also consider the number of people who have made a reservation and the type of table, and automatically move and display the reservation icon 810 (reservation information) that should be automatically redirected to the call area AR4.

[0077] Store staff can also choose to rearrange the order of the 13 reservation icons 810 (reservation information) displayed in the call area AR4, move them to the hold area AR5, or make only minor adjustments.

[0078] (Regarding the removal of reservation icon 810 displayed in the call area AR4) The reception unit 702 receives a selection from the store staff for the reservation icons 810 that are to be called, that is, the reservation icons 810 displayed in the call area AR4, for which the guidance has been completed. On the reservation guidance screen 800, the reservation icon 810a in the call area AR4 indicates that the selection from the store staff has been received.

[0079] When the reservation icon 810a is selected, the display control unit 701 displays the edit selection area 820. The edit selection area 820 includes a guidance completion button 821 and a hold button 822. When the guidance completion button 821 is pressed, the display control unit 701 removes the reservation icon 810a from the reservation guidance screen 800. That is, the display control unit 701 removes the reservation icon 810a from the call area AR4.

[0080] (Regarding the move of reservation icon 810 in call area AR4 to hold area AR5) Even if a store staff member calls a customer, there may be cases where the customer does not come forward after some time, such as when the customer is not in the waiting area. In this case, the store staff member will advance the next reservation number in line and call the customer. If the customer does not come forward, the store staff member presses the hold button 822 to put the reservation icon 810 on hold. When the hold button 822 is pressed, the display control unit 701 moves the reservation icon 810a from the call area AR4 to the hold area AR5 and displays it. In other words, the display control unit 701 removes the reservation icon 810a from the call area AR4.

[0081] Furthermore, it is possible to move the reservation icon 810 from the holding area AR5 back to the call area AR4. Specifically, the reception unit 702 receives the selection of the reservation icon 810 from the store staff in the holding area AR5 and accepts the drag-and-drop operation. The display control unit 701 can then move the reservation icon 810 from the holding area AR5 to the call area AR4 and display it based on this operation.

[0082] For example, suppose a customer who was absent returns and informs a store staff member that they have returned. In this case, the store staff member operates the store terminal 20 to move the reservation icon 810 corresponding to that customer from the hold area AR5 to the call area AR4. After guiding the customer, the store staff member performs an operation to remove the reservation icon 810a from the reservation guidance screen 800.

[0083] (Regarding reservations made via store terminal 20) The reservation unit 704 receives input in the telephone reservation 302 (staff terminal date and time reservation S315). The display control unit 701 displays the reservation details specification screen 500 shown in Figure 5 on the display 206. The reservation unit 704 accepts the reservation by receiving operations from the store staff via the reservation details specification screen 500. The reservation unit 704 also receives the input content from the customer terminal 30 in the customer terminal date and time reservation S312a and makes the final reservation of the input content in response to the operations of the store staff.

[0084] Furthermore, the reservation unit 704 is not limited to being installed on the store terminal 20, but may also be installed on another device dedicated to reservations, such as a separate tablet terminal. In other words, the reservation details specification screen 500 shown in Figure 5 is not limited to being displayed on the store terminal 20, but may also be displayed on another device dedicated to reservations.

[0085] (Example of a screen displayed on the information terminal 50) Figure 9 is an explanatory diagram showing an example of a screen displayed on the information terminal 50. As shown in Figure 9, the information terminal 50 displays a call number area 901 and a waiting number area 902. The call number area 901 is the area where the reservation number of the call to be made is displayed. Based on the instructions from the store terminal 20, the information terminal 50 displays the reservation number in the call number area 901. Specifically, when the store terminal 20 moves the reservation icon 810 to the call area AR4 and displays it, it sends information indicating the reservation number 812 of the reservation icon 810 to the information terminal 50. When the information terminal 50 receives the information indicating the reservation number 812 from the store terminal 20, it displays the reservation number of the call to be made in the call number area 901. As a result, the call number area 901 displays the same number as the reservation number 812 of the reservation icon 810 displayed in the call area AR4 of the store terminal 20 (see Figure 8).

[0086] The waiting number area 902 is the area where reservation numbers for which the electronic ticketing check-in process has been completed are displayed. The information terminal 50 displays the reservation number in the waiting number area 902 based on instructions from the store terminal 20. Specifically, when the store terminal 20 displays the visitor image 813 on the reservation icon 810, it sends information indicating the reservation number 812 of that reservation icon 810 to the information terminal 50. When the information terminal 50 receives the information indicating the reservation number 812 from the store terminal 20, it displays the reservation number in the waiting number area 902. As a result, the waiting number area 902 displays the same reservation number 812 as the reservation icon 810 on which the visitor image 813 is displayed on the store terminal 20.

[0087] Furthermore, the information terminal 50 may display the reservation number in the waiting number area 902 based on instructions from the check-in terminal 40. That is, when the check-in terminal 40 completes the electronic ticketing check-in process, it may transmit the reservation number that was the subject of the process to the information terminal 50. When the information terminal 50 receives the reservation number, it should display the reservation number in the waiting number area 902.

[0088] (Regarding switching modes on check-in terminal 40) In this embodiment, the check-in terminal 40 processes check-ins according to the congestion level. Specifically, the check-in terminal 40 processes check-ins in normal mode when it is busy, and does not process check-ins in immediate guidance mode when it is not busy. Store staff check whether it is busy or not using the congestion level display 840 on the reservation guidance screen 800 and switch modes. The reception unit 702 then receives the mode switch from the store staff. When the store terminal 20 receives the mode switch operation, it sends an instruction to the check-in terminal 40 to switch to the received mode. The check-in terminal 40 switches modes in response to the instruction from the store terminal 20.

[0089] Furthermore, mode switching is not limited to manual switching in response to store staff operations; it can also be automated. Specifically, the store terminal 20 may send an instruction to the check-in terminal 40 to switch to immediate guidance mode when the number of available seats shown on the congestion level display 840 is equal to or greater than the total number of reservations, and send an instruction to the check-in terminal 40 to switch to normal mode when the number of available seats is less than the total number of reservations.

[0090] Figure 10 is an explanatory diagram showing the mode switching of the check-in terminal 40. In Figure 10, the upper bar 830 of the reservation guidance screen 800 (see Figure 8) displayed by the store terminal 20 and the display screen of the check-in terminal 40 are shown. Figure 10(A) shows the normal mode. The upper bar 830 includes a mode switching button 831. The mode switching button 831 is a button that can switch between OFF, which indicates the normal mode, and ON, which indicates the immediate guidance mode. In Figure 10(A), the mode switching button 831 is set to OFF. Also, in the normal mode, the check-in terminal 40 displays the standby screen 610 shown in Figure 6(A) as the top screen.

[0091] Figure 10(B) shows the instant guidance mode. In Figure 10(B), the mode switching button 831 is set to ON. The check-in terminal 40 displays the notification screen 1000 as the top screen. The notification screen 1000 is an example of a second screen where visitor information cannot be obtained. It indicates that check-in processing by the check-in terminal 40 is not required. In this case, the customer is guided directly to their seat by store staff without waiting to be called.

[0092] Here, if a reservation has been made using a reservation method other than the in-store reservation 303 (app ticket reservation S311a, customer terminal date and time reservation S312a, or telephone reservation 302), a reservation number has been issued, and if a call is not made, it is necessary to clear the reservation number. Therefore, in the immediate guidance mode, when guiding a customer, the store staff asks the customer whether they have a reservation and what their reservation number is. If there is a reservation, the store staff prompts the customer to show the check-in screen 440 (see Figure 4(D)). The store staff refers to the check-in screen 440 shown by the customer and clears the reservation number from the reservation guidance screen 800 (see Figure 8) on the store terminal 20.

[0093] (An example of processing performed by store terminal 20) Next, we will explain the processes performed by the store terminal 20 using Figures 11-14. Figure 11 is an explanatory diagram showing an example of the processing performed by the store terminal 20. The processing shown in Figure 11 is a process that is started periodically at short intervals according to the processing capacity of the store terminal 20. In Figure 11, the store terminal 20 performs a mode switching process (see Figure 12) to switch between the normal mode and the immediate guidance mode of the check-in terminal 40 (step S1101).

[0094] Then, the store terminal 20 performs a reservation icon display process (see Figure 13) to display the reservation icon 810 on the display 206 (step S1102). Next, the store terminal 20 performs a reservation icon change process (see Figure 14) to change the display area of ​​the reservation icon 810 (step S1103), and then terminates the series of processes.

[0095] (An example of mode switching process) Figure 12 is a flowchart showing an example of the mode switching process performed by the store terminal 20. In Figure 12, the store terminal 20 determines whether or not a mode switch has been accepted by operating the mode switching button 831 (see Figure 10) (step S1201). If the mode switch is not accepted (step S1201: NO), the store terminal 20 terminates the mode switching process.

[0096] On the other hand, if a mode switch is accepted (step S1201: YES), the store terminal 20 sends an instruction to the check-in terminal 40 to change the top screen according to the accepted mode (step S1202). As a result, the check-in terminal 40 changes the top screen. Next, the store terminal 20 stores the changed mode of the check-in terminal 40 in memory 202 (step S1203) and terminates the mode switching process.

[0097] (Example of how to display a reservation icon) Figure 13 is a flowchart illustrating an example of the reservation icon display process performed by the store terminal 20. In Figure 13, the store terminal 20 determines whether a new reservation has been confirmed (step S1301). A new reservation being confirmed means receiving reservation information registered by the customer terminal 30 or check-in terminal 40 from the reservation server 10, or confirming a reservation received by the device (reservation unit 704).

[0098] If a new reservation is confirmed (step S1301: YES), the store terminal 20 determines whether the type of reservation for the new reservation is an in-store reservation S303 (in-store ticket issuance reservation S316) (step S1302). If the type of reservation for the new reservation is an in-store reservation S303 (step S1302: YES), the store terminal 20 displays a reservation icon 810 in the in-store ticket issuance reservation area AR1 (see Figure 8) (step S1303) and terminates the reservation icon display process.

[0099] On the other hand, if the reservation type of the new reservation is not an in-store reservation S303 (step S1302: NO), the store terminal 20 determines whether the reservation type of the new reservation is an app ticket reservation S311a (step S1304). If the reservation type of the new reservation is an app ticket reservation S311a (step S1304: YES), the store terminal 20 displays the reservation icon 810 in the app ticket reservation area AR2 (see Figure 8) (step S1305) and terminates the reservation icon display process.

[0100] On the other hand, if the reservation type of the new reservation is not an app ticketing reservation S311a (step S1304: NO), the store terminal 20 determines whether the reservation type of the new reservation is a date and time reservation (customer terminal date and time reservation S312a or telephone reservation 302) (step S1306). If the reservation type of the new reservation is a date and time reservation (step S1306: YES), the store terminal 20 displays the reservation icon 810 in the date and time reservation area AR3 (see Figure 8) (step S1307) and terminates the reservation icon display process. On the other hand, if the reservation type of the new reservation is not a date and time reservation (step S1306: NO), the store terminal 20 terminates the reservation icon display process.

[0101] In step S1301, if a new reservation is not confirmed (step S1301: NO), the store terminal 20 determines whether or not it has acquired visitor information (step S1308). Visitor information is acquired from the check-in terminal 40 through the check-in process, or, in the case of telephone reservations 302, through operation input from the store staff to the store terminal 20. Note that if the mode set on the check-in terminal 40 is normal mode, visitor information is not acquired. If visitor information is not acquired (step S1308: NO), the store terminal 20 terminates the reservation icon display process. On the other hand, if visitor information is acquired (step S1308: YES), the store terminal 20 displays the reservation icon 810 with the visitor image 813 (see Figure 8) included (step S1309), and terminates the reservation icon display process.

[0102] (Example of changing reservation icon) Figure 14 is a flowchart illustrating an example of the reservation icon change process performed by the store terminal 20. In Figure 14, the store terminal 20 determines whether it has accepted the selection of a reservation icon 810 to be moved to the call area AR4 from among the reservation icons 810 displayed in the in-store ticketing reservation area AR1, the app ticketing reservation area AR2, and the date and time specified reservation area AR3 (step S1401). If the selection of a reservation icon 810 is not accepted (step S1401: NO), the store terminal 20 proceeds to the process in step S1403.

[0103] On the other hand, if the selection of the reservation icon 810 is accepted (step S1401: YES), the store terminal 20 moves the accepted reservation icon 810 to the call area AR4 (step S1402). Next, the store terminal 20 determines whether or not the guidance completion has been accepted (step S1403). Specifically, acceptance of guidance completion means that the reservation icon 810 in the call area AR4 is selected and the guidance completion button 821 (see Figure 8) is pressed.

[0104] If the store terminal 20 does not accept confirmation of completion of guidance (step S1403: NO), it proceeds to the process in step S1405. On the other hand, if the store terminal 20 accepts confirmation of completion of guidance (step S1403: YES), it removes the reservation icon 810 from the call area AR4 (reservation guidance screen 800) (step S1404).

[0105] Next, the store terminal 20 determines whether or not the hold request has been accepted (step S1405). Accepting the hold request specifically means that the reservation icon 810 in the call area AR4 is selected and the hold button 822 (see Figure 8) is pressed. If the hold request is not accepted (step S1405: NO), the store terminal 20 proceeds to step S1407. On the other hand, if the hold request has been accepted (step S1405: YES), the store terminal 20 moves the reservation icon 810 from the call area AR4 to the hold area AR5 and displays it (step S1406).

[0106] Next, the store terminal 20 determines whether or not it has received confirmation of the reservation icon 810 (step S1407). Confirmation of the reservation icon 810 is required when electronic ticketing check-in processing is not performed. Specifically, this confirmation is required when an app ticketing reservation S311a or a date and time reservation (customer terminal date and time reservation S312a or telephone reservation 302) has been made, but electronic ticketing check-in processing is not performed because the check-in terminal 40 is in immediate guidance mode.

[0107] If the cancellation of reservation icon 810 is not accepted (step S1407: NO), the store terminal 20 terminates the reservation icon change process. On the other hand, if the cancellation of reservation icon 810 is accepted (step S1407: YES), the store terminal 20 cancels the accepted reservation icon 810 (step S1408) and terminates the reservation icon change process.

[0108] As described above, the store terminal 20 according to this embodiment receives a selection from the store staff of the reservation icon 810 that is in the order of guidance from among the reservation icons 810 displayed in the in-store ticketing reservation area AR1 and the reservation icons 810 displayed in the app ticketing reservation area AR2, and moves the reservation icon 810 to the call area AR4 for display. This allows the store staff to easily understand the reservation details for each reservation type in the reservation guidance system 1 which employs multiple reservation types by checking the reservation guidance screen 800. Therefore, the store staff can easily identify the reservation number 812 to be called from among the in-store ticketing reservation area AR1 and the app ticketing reservation area AR2. Furthermore, since the reservation icon 810 is moved to the call area AR4 for display, even if the customer does not respond to the call, the store staff can easily check the reservation number 812 in the call area AR4 and call the customer again. Thus, according to this embodiment, it is possible to support the store staff in efficiently guiding customers.

[0109] Furthermore, the store terminal 20 according to this embodiment accepts the selection of a reservation icon 810 that indicates a customer has been served from among the reservation icons 810 displayed in the call area AR4, and removes the selected reservation icon 810 from the call area AR4. As a result, only the reservation icon 810 for the unserved reservation number 812 can be displayed in the call area AR4. Therefore, the store staff can efficiently call the customer with the unserved reservation number 812.

[0110] Furthermore, the store terminal 20 according to this embodiment receives a selection from the store staff of reservation icons 810 displayed in the call area AR4 for which guidance has not yet been completed, and moves the selected reservation icons 810 to the hold area AR5 for display. This allows the store staff to easily find out the reservation number 812 of a customer who is not present.

[0111] Furthermore, the store terminal 20 according to this embodiment displays a terminal image 811 indicating the terminal device that made the reservation, including it within the reservation icon 810. This allows store staff to easily understand the reservation type. Therefore, customers with reservation number 812, corresponding to app-issued reservations S311a or date and time-specified reservations (customer terminal date and time reservations S312a or telephone reservations 302), can be called with priority over customers with in-store reservations 303.

[0112] Furthermore, the store terminal 20 according to this embodiment displays an arrival image 813, which indicates that a customer corresponding to a reservation number has arrived, within the reservation icon 810. This allows store staff to easily determine whether or not a customer corresponding to reservation number 812 has arrived.

[0113] Furthermore, the store terminal 20 according to this embodiment accepts a selection of the top screen displayed on the check-in terminal 40 from the store staff, and is capable of switching between the standby screen 610 (see Figure 10) and the notification screen 1000. This allows for immediate guidance mode during off-peak hours, eliminating the need for check-in processing on the check-in terminal 40. Therefore, during off-peak hours, store staff can quickly guide customers who enter the store to their seats. On the other hand, during busy periods, store staff can efficiently guide customers.

[0114] Furthermore, the store terminal 20 according to this embodiment can also refer to the call area AR4 and the hold area AR5 as operation history. This reduces the workload of handing over customer calls when store staff take over duties. Specifically, when there is a change in store staff performing guidance duties, the next staff member can easily understand the order in which calls are being considered, and which calls were put on hold without a response, from the call area AR4 and the hold area AR5, even without handwritten notes or instructions from the previous staff member to the next staff member. Also, even when a less experienced store staff member takes over a call order set up by a more experienced staff member, they can easily understand the content to be handed over. Therefore, the workload of handing over customer calls can be reduced.

[0115] The following is a summary of the embodiments. [Title of Invention] System, Display Control Device, and Program [Technical field] The present invention relates to a system, a display control device, and a program. [Background technology] In recent years, various systems for managing the queues of customers have been introduced in facilities such as stores, banks, hospitals, and government offices. For example, a queue management system has been disclosed that prioritizes the queues of specific customers over those of general customers (see, for example, Patent Document 1 below). In addition, some facilities employ multiple reservation methods, such as reservations made via the internet, reservations made using ticket machines, and reservations made by telephone. [Prior art document] [Patent] [Patent Document 1] Japanese Unexamined Patent Publication No. 2017-142616 [Overview of the prefecture] [Problems the invention aims to solve] However, when multiple reservation methods are employed, facility staff have to consider each reservation method when calling customers in line. This can make calling customers complicated for facility staff, and there was a problem in that facility staff were sometimes unable to efficiently guide customers in line to their seats. This invention has been made in view of these circumstances, and its purpose is to provide a technology that helps facility staff efficiently guide customers who are waiting in line.

[0116] [Means for solving the problem] (1) In order to solve the above-mentioned problems, one aspect of the present invention is a system for registering reservation information indicating a reservation for the use of a facility, comprising: a display screen including a first display area, a second display area, and a third display area, the first display area which displays reservation information registered by a first terminal device in the facility, and the second display area which displays reservation information registered by a second terminal device different from the first terminal device on the display unit, and a reception means which receives from the operator the selection of the reservation information that is in the order of guidance from among the reservation information displayed in the first display area and the reservation information displayed in the second display area, wherein the display control means moves the reservation information that is in the order of guidance to the third display area and displays it. According to the above configuration, in the reservation guidance system 1 that employs multiple reservation types, store staff can easily grasp the reservation details for each reservation type by checking the reservation guidance screen 800. Therefore, store staff can easily identify the reservation number 812 to be called from the in-store ticketing reservation area AR1 and the app ticketing reservation area AR2. Furthermore, since the reservation icon 810 is moved and displayed in the calling area AR4, even if the customer does not respond to the call, store staff can easily check the reservation number 812 in the calling area AR4 and call the customer again. Thus, it is possible to support store staff in efficiently guiding customers.

[0117] (2) In the configuration of (1) above, the reception means may receive from the operator the selection of reservation information for which the guidance has been completed from among the reservation information displayed in the third display area, and the display control means may delete the reservation information for which the guidance has been completed from the third display area. With the above configuration, the call area AR4 can display only the reservation icon 810 for the unassigned reservation number 812. Therefore, store staff can efficiently call the customer with the unassigned reservation number 812.

[0118] (3) In the configuration of (1) or (2) above, the display screen may include a fourth display area, the receiving means may receive from the operator the selection of reservation information for which the guidance has not been completed from among the reservation information displayed in the third display area, and the display control means may move the reservation information for which the guidance has not been completed to the fourth display area and display it. According to the above configuration, store staff can easily find the reservation number 812 of a customer who is absent.

[0119] (4) In any of the configurations described in (1) to (3) above, the display control means may include in the reservation information a terminal image indicating which of the first terminal device and the second terminal device has registered the reservation. With the above configuration, store staff can easily understand the reservation type. Therefore, customers with reservation number 812, which corresponds to app-issued reservations S311a or date and time-specified reservations (customer terminal date and time reservations S312a or telephone reservations 302), can be called with priority over customers with in-store reservations 303.

[0120] (5) In any of the configurations described in (1) to (4) above, the facility may be equipped with a means for acquiring visitor information that indicates that a customer corresponding to the reservation information has arrived, and the display control means may include a visitor image indicating the visitor information in the reservation information and display it. With the above configuration, store staff can easily determine whether or not the customer corresponding to reservation number 812 has arrived at the store.

[0121] (6) In any of the configurations described in (1) to (5) above, the system may include a visitor procedure terminal that displays either a first screen capable of acquiring visitor information indicating that a customer has arrived, or a second screen from which the visitor information cannot be acquired, wherein the reception means accepts a switching operation between the first screen and the second screen from the operator, and the visitor procedure terminal switches between the first screen and the second screen in response to the switching operation. With the above configuration, the system can be switched to instant guidance mode during off-peak hours, eliminating the need for check-in processing at the check-in terminal 40. Therefore, during off-peak hours, store staff can quickly guide customers to their seats. On the other hand, during busy periods, store staff can efficiently guide customers.

[0122] (7) In order to solve the above-mentioned problems, another aspect of the present invention is a display control device used in a system for registering reservation information indicating a reservation for the use of a facility, and comprising: a display screen including a first display area, a second display area, and a third display area, the first display area displays reservation information registered by a first terminal device in the facility, and the second display area displays reservation information registered by a second terminal device different from the first terminal device on the display unit; and a reception means that receives from the operator the selection of the reservation information that is in the order of guidance from among the reservation information displayed in the first display area and the reservation information displayed in the second display area, wherein the display control means moves the reservation information that is in the order of guidance to the third display area and displays it. According to the above configuration, in the reservation guidance system 1 that employs multiple reservation types, store staff can easily grasp the reservation details for each reservation type by checking the reservation guidance screen 800. Therefore, store staff can easily identify the reservation number 812 to be called from the in-store ticketing reservation area AR1 and the app ticketing reservation area AR2. Furthermore, since the reservation icon 810 is moved and displayed in the calling area AR4, even if the customer does not respond to the call, store staff can easily check the reservation number 812 in the calling area AR4 and call the customer again. Thus, it is possible to support store staff in efficiently guiding customers.

[0123] (8) In order to solve the above-mentioned problems, another aspect of the present invention is a program that causes a computer to function as a system for registering reservation information indicating a reservation for the use of a facility, wherein the computer functions as a display control means that displays reservation information registered by a first terminal device in the facility in the first display area of ​​a display screen including a first display area, a second display area and a third display area, and displays reservation information registered by a second terminal device different from the first terminal device in the second display area, and a reception means that receives from the operator the selection of the reservation information that is in the order of guidance from among the reservation information displayed in the first display area and the reservation information displayed in the second display area, and the display control means moves the reservation information that is in the order of guidance to the third display area and displays it. According to the above configuration, in the reservation guidance system 1 that employs multiple reservation types, store staff can easily grasp the reservation details for each reservation type by checking the reservation guidance screen 800. Therefore, store staff can easily identify the reservation number 812 to be called from the in-store ticketing reservation area AR1 and the app ticketing reservation area AR2. Furthermore, since the reservation icon 810 is moved and displayed in the calling area AR4, even if the customer does not respond to the call, store staff can easily check the reservation number 812 in the calling area AR4 and call the customer again. Thus, it is possible to support store staff in efficiently guiding customers.

[0124] Furthermore, all or part of the functions (input / output, storage, processing (including decision-making)) of the store terminal 20 described above may be implemented in a device other than the device described as the entity that executes the said function.

[0125] Specifically, the above description described a configuration in which the store terminal 20 comprises a display control unit 701, a reception unit 702, a visitor information acquisition unit 703, and a reservation unit 704. All or part of each functional unit may be provided on other computer devices. For example, all or part of each functional unit may be provided on the reservation server 10, on the check-in terminal 40, or on other computer devices. Furthermore, there may be multiple computer devices or just one computer device providing each functional unit.

[0126] In relation to the above, the store terminal 20 may function as a so-called thin client specializing in the input / output interface portion, in that it receives the selection of the reservation icon 810 in the order of guidance from the store staff and moves the reservation icon 810 to the call area AR4 for display. In other words, the store terminal 20 may receive various inputs (operation by the operator, detection by a device such as a scanner), send the input information (operation information, etc.) to the reservation server 10, receive the processing results from the reservation server 10 based on the input information (updated screen information, device control information, etc.), and perform various outputs (display on the display unit, device control).

[0127] Furthermore, the program for implementing the reservation guidance system 1 and the store terminal 20 described above may be recorded on a computer-readable storage medium, and the program may be loaded into a computer system and executed. Here, "computer system" includes hardware such as the OS and peripheral devices. "Computer-readable storage medium" refers to portable media such as USB (Universal Serial Bus) flash memory, SSD (Solid State Drive), flexible disk, magneto-optical disk, ROM, CD-ROM, and storage devices such as hard disks built into a computer system. Moreover, "computer-readable storage medium" also includes volatile memory (RAM) inside a computer system that acts as a server or client when a program is transmitted via a network such as the Internet or a communication line such as a telephone line, which retains the program for a certain period of time. Furthermore, the above program may be transmitted from the computer system that stores the program in a storage device, etc., to another computer system via a transmission medium or by transmission waves in the transmission medium. Here, "transmission medium" for transmitting the program refers to a medium that has the function of transmitting information, such as a network such as the Internet or a communication line such as a telephone line. Furthermore, the above program may be intended to implement some of the functions described above. It may also be a so-called differential file (differential program) that can implement the aforementioned functions in combination with programs already recorded in the computer system. [Explanation of symbols]

[0128] 1...Reservation guidance system, 10...Reservation server, 20...Store terminal, 30...Customer terminal, 40...Check-in terminal, 50...Guidance terminal, 201...CPU, 202...Memory, 205...Input device, 206...Display, 701...Display control unit, 702...Reception unit, 703...Visitor information acquisition unit, 704...Reservation unit

Claims

1. A system for registering reservation information indicating a reservation for the use of a facility, A display control means that displays reservation information registered by a first terminal device within the facility in the first display area of ​​a display screen including a first display area, a second display area, and a third display area, and displays reservation information registered by a second terminal device different from the first terminal device in the second display area of ​​the display unit. A reception means that receives from the operator the selection of the reservation information that is in the order of the guidance from among the reservation information displayed in the first display area and the reservation information displayed in the second display area, Equipped with, The display control means moves the reservation information in the order of the guidance to the third display area and displays it. A system characterized by the following features.

2. The reception means receives from the operator the selection of reservation information for which the guidance has been completed from among the reservation information displayed in the third display area. The display control means deletes the reservation information for which the guidance has been completed from the third display area. The system according to feature 1.

3. The aforementioned display screen includes a fourth display area, The reception means receives from the operator the selection of reservation information from the reservation information displayed in the third display area for which the notification has not been completed. The display control means moves the reservation information for which the guidance has not been completed to the fourth display area and displays it. The system according to claim 1 or 2, characterized in that it is the same as described in claim 1 or 2.

4. The display control means includes and displays a terminal image of one of the first and second terminal devices that registered the reservation, along with the reservation information. A system according to claim 1 or 2, characterized in that it is a system according to claim 1 or 2.

5. The system includes a means for obtaining visitor information that indicates that a customer corresponding to a reservation has arrived. The display control means includes the visitor image showing the visitor information in the reservation information and displays it. A system according to claim 1 or 2, characterized in that it is a system according to claim 1 or 2.

6. The visitor procedure terminal is equipped with a first screen that can acquire visitor information indicating that a customer has arrived, and a second screen that cannot acquire the aforementioned visitor information, and displays either one of these screens. The reception means receives a request from the operator to switch between the first screen and the second screen. The visitor procedure terminal switches between the first screen and the second screen in response to the switching operation. The system according to claim 1 or 2, characterized in that it is the same as described in claim 1 or 2.

7. A display control device used in a system for registering reservation information indicating a reservation for the use of a facility, A display control means that displays reservation information registered by a first terminal device within the facility in the first display area of ​​a display screen including a first display area, a second display area, and a third display area, and displays reservation information registered by a second terminal device different from the first terminal device in the second display area of ​​the display unit. A reception means that receives from the operator the selection of the reservation information that is in the order of the guidance from among the reservation information displayed in the first display area and the reservation information displayed in the second display area, Equipped with, The display control means moves the reservation information in the order of the guidance to the third display area and displays it. A display control device characterized by comprising:

8. A program that causes a computer to function as a system for registering reservation information indicating a reservation for the use of a facility, The aforementioned computer, A display control means that displays reservation information registered by a first terminal device within the facility in the first display area of ​​a display screen including a first display area, a second display area, and a third display area, and displays reservation information registered by a second terminal device different from the first terminal device in the second display area. A reception means that receives from the operator the selection of the reservation information that is in the order of the guidance from among the reservation information displayed in the first display area and the reservation information displayed in the second display area. To make it function as, The display control means moves the reservation information in the order of the guidance to the third display area and displays it. A program characterized by the following features.

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