Information transmission system and management server

Abstract

To provide an information transmission system capable of providing a user with information according to the usage status of an object.SOLUTION: A system comprises a management server 3 for managing the usage status of an object by a user, a messaging server 5 for sending / receiving messages to / from the user through a messaging service and sending a menu M according to the usage status of the user, and a user terminal 7 of a user that can display information according to the messages and the usage status on a same screen by an application of the messaging service. The management server 3 monitors changes in the usage status of the user and sends notifications to the messaging server 5 when the usage status changes. The messaging server 5 switches the menu M to be send to the user according to the notifications from the management server 3.SELECTED DRAWING: Figure 9

Description

Technical Field

[0001] The present invention relates to an information transmission system and a management server that transmit information according to the usage status of messages and objects to users.

Background Art

[0002] As a conventional information transmission system of this type, for example, there is one described in Patent Document 1. This information transmission system includes a terminal, a server, and an external server, and uses an instant messaging service provided by the server to transmit messages and information to the user's terminal. On the terminal, a menu can be displayed together with the messages received in the chat room.

[0003] The menu is provided for each operator who operates the external server, and various types of information from the operator can be displayed on the terminal by the user's selection. This menu can be switched according to attributes such as the age and gender of the user input on the chat room, and a more appropriate menu according to the user's attributes can be displayed.

[0004] The display of information through such a menu is performed by various operators. And for some operators, for example, the usage status of objects such as reservation, check-in, and check-out of accommodation facilities changes, and the information to be provided to the user may differ depending on the usage status.

[0005] However, in the conventional system, it was not possible to provide information according to the usage status of such objects to the user.

Prior Art Documents

Patent Documents

[0006]

Patent Document 1

Summary of the Invention

[0007] The problem that this invention aims to solve is the inability to provide users with information tailored to the usage status of the object. [Means for solving the problem]

[0008] The present invention comprises a management server that manages the usage status of an object by a user, a messaging server that sends and receives messages to the user and transmits information according to the user's usage status via a messaging service, and a user terminal of the user that can display the messages and the information according to the usage status on the same screen using an application of the messaging service, wherein the management server monitors changes in the user's usage status and notifies the messaging server when there is a change in the usage status, and the messaging server responds to the notification from the management server 、 Switch the information to be sent to the aforementioned user. and send a message to the user terminal notifying it of the confirmation of the change in the usage status. We provide an information transmission system.

[0009] Furthermore, the present invention relates to a management server for managing the usage status of an object by a user, which monitors changes in the user's usage status, and when there is a change in the usage status, notifies a messaging server that sends and receives messages to the user via a messaging service and sends information according to the user's usage status, and the messaging server responds to the notification. 、 The user is made to switch the information to be sent to the user. and cause the user terminal to send a message notifying it of the confirmation of the change in the usage status. Provides a management server. [Effects of the Invention]

[0010] According to the present invention, information tailored to the usage status of the object can be provided to the user. [Brief explanation of the drawing]

[0011] [Figure 1] A block diagram showing an information transmission system according to one embodiment of the present invention. [Figure 2] This is a block diagram showing the management server used in the information transmission system shown in Figure 1. [Figure 3] Figure 1 is a block diagram showing the hotel terminal used in the information transmission system. [Figure 4] This is a block diagram showing the messaging server used in the information transmission system shown in Figure 1. [Figure 5] This block diagram shows the user terminals used in the information transmission system shown in Figure 1. [Figure 6] The following are examples of menu displays: Figure 6(A) shows the reservation status, Figure 6(B) shows the check-in status, and Figure 6(C) shows the check-out status. [Figure 7] Figure 1 is a flowchart showing the reservation processing by the information transmission system. [Figure 8] Figure 1 is a flowchart showing the check-in process by the information transmission system. [Figure 9] Figure 1 is a flowchart showing the checkout process using the information transmission system. [Figure 10] Figure 1 is a sequence diagram showing the menu switching process by the information transmission system. [Modes for carrying out the invention]

[0012] The objective of providing users with information tailored to the usage status of the object was achieved through an information transmission system that monitors changes in the user's usage status of the object and switches the information sent to the user when there are changes in usage status.

[0013] As shown in the figure, the information transmission system 1 includes a management server 3, a messaging server 5, and a user terminal 7. The management server 3 manages the usage status of the object by the user. The messaging server 5 performs message transmission and reception for the user by the messaging service and transmits information M according to the user's usage status. The user terminal 7 is a terminal of the user that can display the message and the information M according to the usage status on the same screen by the application AP2 of the messaging service.

[0014] Then, the management server 3 monitors changes in the user's usage status, notifies the messaging server 5 when there is a change in the usage status, and the messaging server 5 switches the information M to be transmitted to the user in response to the notification from the management server 3.

[0015] The messaging server 5 may transmit a message to the user terminal 7 to notify the determination of the change in the usage status and the switching of the information M in response to the notification from the management server 3.

[0016] The object can be various things if the usage status changes, such as usage reservation, usage start, usage end, etc. For example, it can be an accommodation facility such as a hotel. The usage status of the accommodation facility includes at least reservation, check-in, and check-out.

[0017] In this case, the user terminal 7 may receive check-in information for check-in on the application AP2 of the messaging service from reservation to check-in, and transmit the received check-in information together with the user identification information of the messaging service. In response, the management server 3 acquires the check-in information and the user identification information of the messaging service transmitted from the user terminal 7, associates the user who made the reservation with the user identification information of the messaging service, and can notify the messaging server 5 that the usage status has changed to a reservation regarding the user identification information.

[0018] Furthermore, the management server 3 may acquire reservation information, including the user's personal information, upon completion of the reservation, search for user identification information associated with the user based on the personal information, and if user identification information associated with the user is found, notify the messaging server 5 that the usage status has changed to a reservation regarding the found user identification information.

[0019] When displaying information M on the user terminal 7 according to usage status, it is preferable to separate information M that changes according to usage status from information M that does not change. [Examples]

[0020] [Information transmission system] Figure 1 is a block diagram showing the schematic configuration of an information transmission system according to one embodiment of the present invention.

[0021] The information transmission system 1 of this embodiment comprises a management server 3, a messaging server 5, and a user terminal 7, and is configured so that the management server 3, the messaging server 5, and the user terminal 7 can communicate with each other via a network 8.

[0022] This information transmission system 1 allows the information sent from the messaging server 5 to the user terminal 7 and displayed to be switched according to the usage status of the target object by the user managed by the management server 3.

[0023] In the following, "user" refers to a user who utilizes the object. Also, although only one user terminal 7 is shown in Figure 1 for illustrative purposes, in reality, each user has their own user terminal 7, and a single user may have multiple user terminals.

[0024] Information is transmitted using a messaging service. In this embodiment, the messaging service refers to an instant messaging service within a Social Networking Service (SNS). However, the messaging service is not limited to an instant messaging service; any service that sends and receives messages between information processing devices is acceptable. The transmitted information is a menu M for obtaining specific information, as will be described later, but it may also be the specific information itself.

[0025] The subject of this embodiment is a hotel, which is an accommodation facility, and the usage status is a hotel reservation (reservation), check-in (start of use), and check-out (end of use). However, the subject can also be facilities other than hotels and other accommodation facilities, such as theme parks, hospitals, bicycles, rental cars, taxis, airplanes, and other vehicles whose usage status changes. The usage status refers to multiple mutually distinguishable usage statuses, and depending on the nature of the subject, it may also be usage suspension or resumption other than reservation, start of use, and end of use.

[0026] [Management Server] Figure 2 is a block diagram showing the management server 3 used in the information transmission system 1 of Figure 1.

[0027] The management server 3 is an information processing device that manages the usage status of the hotel, which is the target property, by users. In this embodiment, the management server 3 is a server for a PMS (Property Management System), which is a management system for accommodation facilities such as hotels and inns. This management server 3 is equipped with a processor 9 such as a CPU (Central Processing Unit), memory devices 11 such as RAM (Random Access Memory), ROM (Read Only Memory), HDD (Hard Disk Drive), SSD (Solid State Drive), and a communication interface 13.

[0028] The processor 9 controls the various parts of the management server 3, and the memory device 11 stores various programs and information. The communication interface 13 is a communication device that enables the transmission and reception of information with other information processing devices and devices via the network 8.

[0029] This management server 3 has a monitoring function that monitors changes in user usage by executing a program in the memory device 11 using the processor 9, and a notification function that notifies the messaging server 5 when there is a change in usage.

[0030] In the monitoring function, management server 3 acquires the user's hotel usage status. The acquired usage status includes hotel reservation information, check-in information, and check-out information.

[0031] Reservation information is the information used to book a hotel and is entered on the user terminal 7 via a reservation website or similar. This reservation information is then retrieved into the management server 3, which is the PMS (Property Management System), via an API (Application Programming Interface) or similar. The reservation website or similar can be provided by an external server operated by an intermediary such as a travel agency or online travel agent (not shown in the diagram), or by the hotel itself.

[0032] Reservation information includes personal information such as the user's name and address, the name of the hotel where they will be staying, and the start and end dates of their stay, as well as information that identifies the user, the item, and the period of use. When making a reservation for multiple users, each user may enter their own reservation information, or only one representative may enter their own reservation information.

[0033] When the management server 3 receives reservation information, it assigns user identification information (hereinafter referred to as "user management ID") and records the reservation information in memory device 11, associating it with the user management ID.

[0034] Check-in information includes personal information such as the user's name and address, which can identify the user who made the reservation, and is used when checking into the hotel. This check-in information is entered through the hotel terminal 17 or the user terminal 7 and imported into the management server 3, which is the PMS.

[0035] The management server 3 receives check-in information or check-in information from the hotel terminal 17, allows the user to check in, and records this check-in information or check-in information in the memory device 11, associating it with a user management ID.

[0036] Figure 3 is a block diagram of the hotel terminal 17.

[0037] The hotel terminal 17 refers to an information processing device such as a smartphone, tablet, or personal computer installed within the hotel. Although only one hotel terminal 17 is shown in Figure 1, multiple hotel terminals can be provided. This hotel terminal 17 includes a processor 19, a memory device 21, a communication interface 23, and a user interface 25.

[0038] The processor 19, memory device 21, and communication interface 23 are the same as those of the management server 3, specifically the processor 9, memory device 11, and communication interface 13.

[0039] The user interface 25 is, for example, a touch panel display that allows employees and users to input and display information. Check-in information is entered through this user interface 25.

[0040] The user interface 25 can also be configured using a standard keyboard or keypad and a display, etc.

[0041] When a user enters check-in information on the user terminal 7, the management server 3 acquires the check-in information entered on the user terminal 7, as described later, and adds check-in information such as a two-dimensional code or identification string corresponding to the check-in information. The check-in information is stored in the memory device 11 and transmitted to the user terminal 7. By entering this check-in information at the hotel terminal 17, the check-in process can be simplified.

[0042] Checkout information is information that can identify a user staying at the hotel. Checkout information may include personal information such as the user's name and address, as well as room number and date of birth, as long as it can identify the user using the hotel.

[0043] This checkout information is entered through the hotel terminal 17 or user terminal 7 and received by the management server 3, which is the PMS. The management server 3 receives the checkout information, processes the checkout, associates the checkout information with the user management ID, and records it in the memory device 11.

[0044] When entering checkout information at the hotel terminal 17, the management server 3 retrieves the checkout information entered through the user interface 25 of the hotel terminal 17, similar to check-in information, to perform the checkout. When entering checkout information at the user terminal 7, the management server 3 retrieves the checkout information entered on the user terminal 7, as described later, to perform the checkout.

[0045] The management server 3, using its notification function, sends notifications to the messaging server 5 when a reservation, check-in, or check-out is completed. The notifications concern the user identification information of the messaging server 5's instant messaging service (hereinafter referred to as the "messaging user ID"). The messaging user ID is a string of characters and symbols assigned when registering for the messaging service.

[0046] On the management server 3, users are associated with messaging user IDs. In this embodiment, such association is made when the user enters check-in information on the user terminal 7, which will be described later.

[0047] In other words, when check-in information is entered on the user terminal 7, the management server 3 retrieves the messaging user ID along with the check-in information, as described later. The management server 3 associates the retrieved messaging user ID with the user management ID based on the check-in information and stores it in the memory device 11.

[0048] Please note that if a user has previously used the hotel and their messaging user ID is already associated with that user at the time of booking, the above association will not be made.

[0049] The reservation completion notification is sent when the management server 3 receives the reservation information, provided that the user and messaging user ID are associated at the time of reservation. For new users, the notification is sent when the user and messaging user ID are associated by entering check-in information on the user terminal 7.

[0050] Specifically, when a reservation is completed, the management server 3 retrieves reservation information, including the user's personal information, and searches the memory device 11 for the messaging user ID associated with the user based on the personal information. If a messaging user ID associated with the user is found, the management server 3 notifies the messaging server 5 that the usage status has changed to a reservation for the found messaging user ID.

[0051] When the management server 3 receives check-in information or check-in information from the hotel terminal 17, it sends a notification to the messaging user ID associated with the user (user ID) retrieved from the memory device 11.

[0052] When the management server 3 receives checkout information from the hotel terminal 17 or user terminal 7, it sends a notification to the messaging user ID associated with the user (user ID) retrieved from the memory device 11.

[0053] [Messaging server] Figure 4 is a block diagram showing the messaging server 5 used in the information transmission system 1 shown in Figure 1.

[0054] The messaging server 5 is an information processing device that sends and receives messages to users via messaging services and sends menus M, which are information tailored to the user's usage status. Similar to the management server 3, the messaging server 5 in this embodiment includes a processor 29, a memory device 31, and a communication interface 33.

[0055] This messaging server 5, by executing a program in the memory device 31 via the processor 29, has a messaging service function as well as a switching function that switches menu M, which is information sent to the user.

[0056] The messaging service function is an inherent function of the messaging server 5, enabling the sending and receiving of messages between messaging users, and between individuals and businesses. In this embodiment, the messaging service function also sends menu M to the messaging user. Note that a messaging user refers to a user of the messaging service.

[0057] Multiple menus M are provided for each service provider, and these menus M are appropriately combined and sent to the user according to the user's usage. Each menu M in this embodiment contains information including an image and a link such as a URL, and secondary information such as the linked website can be obtained by selecting an image on the user terminal 7.

[0058] The switching function, upon receiving a notification from the management server 3, switches menu M according to the type of notification. In this embodiment, the types of notifications are reservation, check-in, and check-out. Switching menu M means switching combinations of menu M.

[0059] The combination patterns for menu M are set in advance by the service provider through the information processing device. Each set combination pattern is assigned pattern identification information (pattern ID), which is stored in the memory device 31 in association with service provider identification information (service provider ID) and messaging user ID. The messaging server 5 can also send the secondary information itself to the user instead of menu M, in which case the combination of secondary information is switched.

[0060] When the messaging server 5 switches menu M in response to a notification from the management server 3, it uses the messaging service function to send a message to the user notifying them of the change in usage status and the switch to menu M.

[0061] This message combines messages that indicate a change in usage status, such as "Reservation complete," "Check-in complete," and "Check-out complete," with messages that indicate a change in menu M, such as "Menu has been updated with XX."

[0062] This message allows users to recognize a confirmed change in their usage status and prompts them to access Menu M and related secondary information. The appropriate message is selected from the message information depending on the type of notification (usage status).

[0063] [User terminal] Figure 5 is a block diagram of the user terminal 7 used in the information transmission system 1 of Figure 1. Figures 6(A) to 6(C) show examples of the display of menu M, where Figure 6(A) shows the reservation status, Figure 6(B) shows the check-in status, and Figure 6(C) shows the check-out status.

[0064] The user terminal 7 is an information processing device such as a user's smartphone, tablet, or personal computer. In this embodiment, the user terminal 7 includes a processor 35, a memory device 37, a communication interface 39, and a user interface 41.

[0065] The processor 35, memory device 37, communication interface 39, and user interface 41 are the same as those in the hotel terminal 17.

[0066] This user terminal 7 has a reservation function by executing a browser application AP1, which is a program in the memory device 37, via the processor 35, and has messaging, check-in, and check-out functions by executing another program, a messaging application AP2 (hereinafter referred to as "messaging app AP2").

[0067] The reservation function displays reservation websites on the user interface 41 of the user terminal 7 and allows users to make hotel reservations through these websites. During the reservation process, the system accepts reservation information and transmits the received information to the operator of the reservation website.

[0068] The messaging function allows users to send and receive messages, and displays the talk room TR of the running messaging application AP2 on the user interface 41. Messages are sent and received between users within this talk room TR.

[0069] Within the chat room TR with the hotel booked by the user, menu M sent from messaging server 5 can be displayed. This allows the user terminal 7 to display messages notifying it of changes in usage status and menu M switching, as well as menu M according to usage status, on the same screen via messaging application AP2. Therefore, it becomes easier for the user to recognize menu M and its switching.

[0070] In this embodiment, menu M is displayed at the bottom of the talk room TR, with the message display area C above it. Furthermore, menu M is divided into two sections: one that changes depending on usage and another that does not. "Divided" means separating the changing menu M from the non-changing menu M so that they do not mix, and this separation can be done horizontally as well as vertically. This makes it easier for users to recognize when switching between menus. The lower section of menu M changes depending on usage.

[0071] The check-in function accepts check-in information between the time of booking and the actual check-in date. Specifically, within the hotel's chat room TR, selecting a link in menu M or within a message will display an input form for the check-in site in the browser on the messaging app AP2, allowing the user to enter their check-in information.

[0072] The received check-in information is sent along with the messaging user ID held by the messaging app AP2 and retrieved by the management server 3.

[0073] The checkout function accepts checkout information for the checkout process. Similar to check-in, the user terminal 7 displays an input form for the checkout site, etc., within the hotel's chat room TR, and accepts the input of checkout information. Once the accepted checkout information is transmitted, it is retrieved by the management server 3.

[0074] [Processing at the time of booking] Figure 7 is a flowchart showing the reservation processing by the information transmission system 1 shown in Figure 1.

[0075] In the reservation processing of this embodiment, first, in step S1, the management server 3 acquires the reservation information. The reservation information is entered by the user terminal 7 through a reservation site or the like and is taken into the management server 3.

[0076] In step S2, the management server 3 searches for the associated user management ID within the memory device 11 based on the user's personal information included in the reservation information obtained in step S1. If the user management ID is found, the process proceeds to step S3; otherwise, it proceeds to step S4.

[0077] In step S3, the management server 3 stores the reservation information in the memory device 11, associating it with the retrieved user management ID.

[0078] In step S4, since the user is a new user who does not have an existing user management ID, a user management ID is assigned to the user. This allows the process to proceed to step S3, where the reservation information is stored in the memory device 11 in association with the user management ID.

[0079] In step S5, the management server 3 determines whether or not there is a messaging user ID associated with the user management ID within the memory device 11.

[0080] If a messaging ID is associated with a user management ID on management server 3, the process proceeds to step S6; otherwise, the process terminates. Note that if the process proceeds from step S4 to step S3 and then to step S5, there will be no messaging user ID associated with a user management ID.

[0081] In step S6, the management server 3 notifies the messaging server 5 that the user's usage status has been changed to a reservation. The notification is made for the messaging user ID associated with the business ID of the reserved hotel. The association of the messaging user ID with the business ID can be done in advance on the messaging application AP2.

[0082] Once this notification is sent, the reservation process is complete.

[0083] [Processing at check-in] Figure 8 is a flowchart showing the check-in process by the information transmission system 1 shown in Figure 1.

[0084] In the check-in process of this embodiment, in step S11, the management server 3 acquires check-in information. The check-in information, entered by the hotel terminal 17 or the user terminal 7, is received by the management server 3.

[0085] In step S12, the management server 3 determines whether check-in is complete based on the acquired check-in information. This determination can be made by including information indicating check-in completion in the check-in information. However, whether check-in is complete can also be determined by whether or not check-in information was issued or by identifying the source of the check-in information. The source can be identified by including terminal identification information such as device ID and product ID in the check-in information.

[0086] If check-in is complete, proceed to step S13; otherwise, proceed to step S14.

[0087] In step S13, the management server 3 notifies the messaging server 5 that the user's status has been changed to check-in. The notification is made for the messaging user ID associated with the hotel's operator ID, similar to the notification made at the time of booking.

[0088] Meanwhile, in step S14, the management server 3 determines whether or not check-in information has been assigned to the memory device 11 regarding the user management ID. If check-in information has been assigned, the process proceeds to step S15; otherwise, the process proceeds to step S16.

[0089] In step S15, once the management server 3 receives the check-in information, the process proceeds to step S13. In other words, when check-in information is entered from the user terminal 11, the assigned check-in information is entered and retrieved by the hotel terminal 17. As a result, the user's usage status becomes check-in, and in step S13, a check-in notification is sent to the messaging server 5.

[0090] In step S16, the management server 3 assigns check-in information to the user management ID corresponding to the personal information in the check-in information. In other words, the management server 3 assigns check-in information because the check-in information received in step S11 is newly entered at the user terminal 7. The assigned check-in information is sent to the user terminal 7 and stored in the memory device 11 in association with the user management ID.

[0091] In step S17, in response to the provision of check-in information, the messaging server 5 is notified that the user's usage status has become a reservation, similar to step S6. Once step S17 is completed, the process returns to step S14.

[0092] Therefore, after providing the check-in information, the process moves from step S14 to step S15, and when the management server 3 receives the check-in information, it sends a check-in notification to the messaging server 5 in step S13.

[0093] [Processing at checkout] Figure 9 is a flowchart showing the checkout process by the information transmission system 1 shown in Figure 1.

[0094] In the checkout process of this embodiment, in step S21, the management server 3 acquires checkout information. The checkout information is entered by the hotel terminal 17 or the user terminal 7 and is received by the management server 3.

[0095] In step S22, the management server 3 notifies the messaging server 5 that the user's usage status has been checked out.

[0096] [Menu switching process] Figure 10 is a sequence diagram showing the menu switching process by the information transmission system 1 shown in Figure 1.

[0097] The menu switching process in this embodiment will be explained using the checkout process as an example.

[0098] When the management server 3 obtains checkout information in step S21, it notifies the messaging server 5 in step S22 that the user's usage status has been checked out.

[0099] In response to this notification, the messaging server 5 switches menu M in step S31. The menu M switch is performed by notifying the messaging user ID associated with the carrier ID of the pattern ID for menu M according to the usage status of the user who received the notification.

[0100] In step S32, the messaging server 5 sends a message to the talk room TR with the hotel operator notifying them of the confirmation of a change in the user's usage status and the switching of menu M.

[0101] In step S33, when the user runs the messaging application AP2 on the user terminal 7 and performs an operation to display the talk room TR with the hotel operator, in step S34, the user terminal 7 requests the messaging server 5 to retrieve the information of the talk room TR.

[0102] In step S35, the messaging server 5 sends menu M to the user terminal 7 along with a message notifying the user of the change in their usage status and the switch of menu M, as information for the talk room TR.

[0103] In step S36, the user terminal 7 displays menu M along with a message in the talk room TR with the hotel.

[0104] [Effects of the Example] As described above, in this embodiment, the management server 3 monitors the user's hotel usage status, notifies the messaging server 5 when there is a change in usage status, and the messaging server 5 switches the menu M that is sent to the user in response to the notification from the management server 3.

[0105] Therefore, it is possible to provide users with menus M tailored to the usage status of the object, as well as secondary information derived from them.

[0106] Furthermore, in response to notifications from the management server 3, the messaging server 5 sends a message to the user terminal 7 notifying it of the change in usage status and the switch to menu M.

[0107] Therefore, it is possible to make the user aware of the confirmed change in usage status and to encourage the user to access the switched menu M. In particular, in this embodiment, since the message and menu M are displayed on the same screen, it is easier to encourage the user to access the switched menu M.

[0108] Furthermore, user terminal 7 receives check-in information via messaging app AP2 between the time of booking and check-in, and sends the received check-in information along with the messaging user ID. The management server 3 then obtains the check-in information and messaging user ID sent from user terminal 7, associates the user who made the booking with the messaging user ID, and notifies the messaging server 5 that the usage status of the messaging user ID has changed to a booking.

[0109] Therefore, by using an operation that allows new users to easily check in on their user terminal 7, it is possible to associate the user who made the reservation with their messaging user ID. Furthermore, as a result of this association, it is possible to notify the messaging server 5 that the user's usage status has changed to a reservation.

[0110] Therefore, even new users can easily and reliably notify the messaging server 5 that their usage status has changed to a reservation.

[0111] Furthermore, when a reservation is completed, the management server 3 retrieves the reservation information, including the user's personal information, and searches for the messaging user ID associated with the user based on the personal information. If a messaging user ID associated with the user is found, the management server 3 notifies the messaging server 5 that the usage status has changed to a reservation for the found messaging user ID.

[0112] Therefore, existing users can be reliably notified via messaging server 5 that their usage status has changed to a reservation as soon as the reservation is completed.

[0113] The display of menu M on the user terminal 7 is divided into menu M that changes according to usage and menu M that does not change. Therefore, it is possible to make it easier for the user to recognize when menu M is being switched. [Explanation of Symbols]

[0114] 1. Information transmission system 3. Management Server 5 Messaging Servers 7 User terminals M Menu (Information) AP2 Messaging App (Application)

Claims

1. A management server that manages the usage status of objects by users, A messaging server that sends and receives messages to the user via a messaging service and sends information according to the user's usage status, The system comprises a user terminal of the user capable of displaying the aforementioned message and information corresponding to the usage status on the same screen using the messaging service application, The management server monitors changes in the user's usage status and notifies the messaging server when there is a change in the usage status. The messaging server, in response to the notification from the management server, switches the information to be sent to the user and sends a message to the user terminal notifying it of the confirmation of the change in the usage status. Information transmission system.

2. A management server that manages the usage status of objects by users, A messaging server that sends and receives messages to the user via a messaging service and sends information according to the user's usage status, The system comprises a user terminal of the user capable of displaying the aforementioned message and information corresponding to the usage status on the same screen using the messaging service application, The management server monitors changes in the user's usage status and notifies the messaging server when there is a change in the usage status. The messaging server, in response to the notification from the management server, switches the information to be sent to the user and sends a message to the user terminal notifying it of the confirmation of the change in usage status and the switch in information. Information transmission system.

3. An information transmission system according to claim 1 or 2, The aforementioned usage includes at least reservation, check-in, and check-out. The user terminal receives check-in information for the check-in on the application between the time of the reservation and the check-in, and transmits the received check-in information together with the user identification information of the messaging service. The management server obtains the check-in information and the user identification information of the messaging service transmitted from the user terminal, associates the user who made the reservation with the user identification information of the messaging service, and notifies the messaging server that the usage status of the user identification information has changed to the reservation. Information transmission system.

4. The information transmission system according to claim 3, The management server acquires reservation information, including the user's personal information, upon completion of the reservation, searches for user identification information associated with the user based on the personal information, and, if user identification information associated with the user is found, notifies the messaging server that the usage status has changed to the reservation with respect to the found user identification information. Information transmission system.

5. An information transmission system according to claim 1 or 2, The display of information on the user terminal according to the usage status is performed by separating information that changes according to the usage status from information that does not change. Information transmission system.

6. A management server that manages the usage status of an object by a user, The user monitors changes in the aforementioned usage status of the user, When there is a change in the aforementioned usage status, the messaging server that sends and receives messages to the user and sends information according to the user's usage status via the messaging service is notified. The notification causes the messaging server to switch the information to be sent to the user and to send a message to the user terminal notifying it of the confirmed change in the usage status. Management server.

7. A management server that manages the usage status of an object by a user, The user monitors changes in the aforementioned usage status of the user, When there is a change in the aforementioned usage status, the messaging server that sends and receives messages to the user and sends information according to the user's usage status via the messaging service is notified. The notification causes the messaging server to switch the information to be sent to the user, and to send a message to the user terminal notifying it of the confirmation of the change in usage status and the switch in information. Management server.

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