Network information consultation system and method

By introducing standardized and personalized consultation, payment and evaluation mechanisms into the network information consultation system, the problem of low consultation quality in the existing technology is solved, the consultants' sense of responsibility and service quality are improved, and the industry's service level is improved.

CN106101244AInactive Publication Date: 2016-11-09XIANTAO JINBO INFORMATION CONSULTING CO LTD
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Patent Information

Authority / Receiving Office
CN · China
Patent Type
Applications(China)
Current Assignee / Owner
XIANTAO JINBO INFORMATION CONSULTING CO LTD
Filing Date
2016-06-25
Publication Date
2016-11-09
Estimated Expiration
Not applicable · inactive patent

AI Technical Summary

Technical Problem

The quality of consultation in the existing online consultation system is not high, and consultants lack enthusiasm and do not take responsibility, resulting in inaccurate answers to questions, and customers cannot confirm the accuracy of the answers.

Method used

A network information consulting system and method is designed, including an information consulting platform, data storage module and control module. Through standardized and personalized information consulting, customers can choose a consultant and pay the consulting fee, enter the formal consulting room, and provide an evaluation mechanism. Make sure the counselor is accountable for the quality of the answers.

Benefits of technology

It improves the quality of consultation, ensures that consultants are responsible for the information provided by clients, increases the credibility of consultants through the evaluation mechanism, and promotes the improvement of industry service levels.

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Abstract

The invention discloses a network information consultation system and method. The system comprises an information consultation platform and a data storage module set on a webpage, and a control module. The consultation platform comprises a consultation instruction, a judgment instruction, a selection instruction, a primary information negotiation instruction, a signature instruction, a payment confirmation instruction, a formal negotiation room entering instruction and an evaluation instruction. The data storage module comprises a standard information module, a data update module, a storage module and an evaluation module. The control module comprises a judgment module, a display control module, a bargain control module, a signature control module, a payment control module, a password payment module and the evaluation module. The consultation method comprises a selection step, an individual consultation entering step, a bargain step, a signature step, a charging payment step, a payment password step, a formal consultation step and an evaluation step. The information consultation method and the consultation system are organically combined together, and a concise and transparent network information consultation platform is provided for a customer.
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Citation Information

Cited By

  • Information service platform processing system and method thereof

    CN114117176A