Segmented quality inspection method and system for recorded data

Abstract

The invention provides a segmented quality inspection method and system for recorded data, which can be used in the technical field of cloud computing or other fields, and the method comprises the following steps: converting audio data into text data; performing similarity detection on the text data and a preset standard verbal skill template, and outputting a similarity; comparing the output similarity with a set threshold value, and if the similarity is larger than the set threshold value, judging that quality inspection of the audio data is qualified; converting the audio data into the text data, the text data and the preset standard verbal skill template being subjected to similarity detection, extra manpower does not need to be input for manual rechecking, and the service value of the quality inspection system is improved.

Description

technical field

[0001] The present application relates to the technical field of cloud computing, and in particular to a method and system for segmented quality inspection of recorded data. Background technique

[0002] In order to protect the rights and interests of consumers, regulatory agencies such as the China Banking and Insurance Regulatory Commission and the China Securities Regulatory Commission require financial institutions to record synchronous audio and video recordings of the sales process (abbreviation: double recording) when selling their own or consignment wealth management, funds, insurance and other products to prevent misleading sales, private Sales of "flying orders" and so on. According to regulatory requirements and their own business processes, financial institutions formulate the double-recording steps and standard speech templates for each step when selling related products, and check whether the double-recording videos meet the requirements one by ...

Examples

Embodiment Construction

[0059] In order to make the purpose, technical solutions and advantages of the embodiments of the present application clearer, the technical solutions in the embodiments of the present application will be clearly and completely described below in conjunction with the drawings in the embodiments of the present application. Obviously, the described embodiments It is a part of the embodiments of this application, not all of them. Based on the embodiments in this application, all other embodiments obtained by persons of ordinary skill in the art without creative efforts fall within the protection scope of this application.

[0060] It should be noted that the recording data segmentation quality inspection method and system disclosed in this application can be used in the field of cloud computing technology, and can also be used in any field other than the cloud computing technology field. The recording data segmentation quality inspection method disclosed in this application And t...

technical field

[0001] The present application relates to the technical field of cloud computing, and in particular to a method and system for segmented quality inspection of recorded data. Background technique

[0002] In order to protect the rights and interests of consumers, regulatory agencies such as the China Banking and Insurance Regulatory Commission and the China Securities Regulatory Commission require financial institutions to record synchronous audio and video recordings of the sales process (abbreviation: double recording) when selling their own or consignment wealth management, funds, insurance and other products to prevent misleading sales, private Sales of "flying orders" and so on. According to regulatory requirements and their own business processes, financial institutions formulate the double-recording steps and standard speech templates for each step when selling related products, and check whether the double-recording videos meet the requirements one by ...

Examples

Embodiment Construction

[0059] In order to make the purpose, technical solutions and advantages of the embodiments of the present application clearer, the technical solutions in the embodiments of the present application will be clearly and completely described below in conjunction with the drawings in the embodiments of the present application. Obviously, the described embodiments It is a part of the embodiments of this application, not all of them. Based on the embodiments in this application, all other embodiments obtained by persons of ordinary skill in the art without creative efforts fall within the protection scope of this application.

[0060] It should be noted that the recording data segmentation quality inspection method and system disclosed in this application can be used in the field of cloud computing technology, and can also be used in any field other than the cloud computing technology field. The recording data segmentation quality inspection method disclosed in this application And t...

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