Enterprise knowledge base management system and method

Abstract

The invention relates to an enterprise knowledge base management system and method, which comprises portal display, business processing, basic configuration and business support which are mutually connected through standardized interfaces and processes to form a complete and efficient knowledge management system. The system can reduce the problem of knowledge dispersion, improve the retrieval efficiency and quickly position the required information.

Description

Technical Field

[0001] The present invention belongs to the technical field of knowledge management, and particularly relates to an enterprise knowledge base management system and method. Background Art

[0002] In modern enterprise operations, knowledge management is an important means to enhance the core competitiveness of enterprises. However, traditional knowledge management practices face a series of challenges, including the difficulty of centralized management and retrieval due to the decentralized storage of knowledge, information chaos caused by non-standard knowledge version control, and knowledge security risks due to lax permission management. These deficiencies limit the efficient utilization of knowledge and the exertion of innovation potential, thus urgently requiring an enterprise knowledge base management system and method that can centrally store, be easily retrievable, have clear versions, and have strict permission management to optimize the integration and utilization of knowledge resources and enhance the enterprise's decision-making ability and market response speed. Summary of the Invention

[0003] (I) Object of the Invention

[0004] In order to overcome the above deficiencies, the object of the present invention is to provide an enterprise knowledge base management system and method to solve the above technical problems.

[0005] (II) Technical Solution

[0006] To achieve the above object, the technical solution provided by the present application is as follows:

[0007] An enterprise knowledge base management system includes portal display, business processing, basic configuration, and business support, which are interconnected through standardized interfaces and processes to form a complete and efficient knowledge management system.

[0008] The portal display is the main interface for users to interact with the system, providing multiple portal types to meet the needs of different user groups;

[0009] Business processing is the core of knowledge base management, responsible for the full life cycle management of files such as creation, release, update, borrowing, recycling, and revocation;

[0010] The basic configuration is responsible for the basic settings and process configuration of the system to ensure the flexibility and scalability of the system;

[0011] Business support provides technical support and services for the stable operation and efficient management of the system.

[0012] Preferably, the portal display includes at least one portal type, and the portal types include:

[0013] The PC portal is suitable for users who access the knowledge base using a computer in a fixed working environment, and its interface design focuses on the richness of information and the convenience of operation;

[0014] A mobile portal optimized for mobile devices, with a simple and clear interface, supporting touch operations, facilitating users to access the knowledge base anytime and anywhere;

[0015] An intelligent portal that utilizes artificial intelligence technology to intelligently recommend relevant knowledge resources based on the user's access history, preferences, and context information, enhancing the user experience;

[0016] The portal display also includes a personalized setting function, allowing users to select portal templates, adjust layouts, and set themes according to the corporate brand image and actual needs;

[0017] The function integration of the portal display includes knowledge search, knowledge classification, and knowledge recommendation functions. Among them, knowledge search supports keywords, tags, and attributes, knowledge classification is presented according to the attributes and business scenarios of knowledge, and knowledge recommendation intelligently recommends knowledge resources based on the user's access history and preferences.

[0018] Preferably, the portal display includes the following steps:

[0019] A1 Portal selection step. When users first access the system, they can select the portal type according to their device type and access scenario, including PC portal, mobile portal, or intelligent portal;

[0020] A2 Personalized setting step. After users enter the portal, they can perform personalized settings including selecting templates, adjusting layouts, and setting themes. The system saves the users' personalized settings for automatic loading during the next access;

[0021] A3 Knowledge browsing and search step. Users can find knowledge resources by browsing categories or using the search engine, and the search results are sorted according to dimensions such as relevance and time;

[0022] A4 Knowledge acquisition and sharing step. Users can preview, download, or collaboratively edit knowledge resources online. The system supports sharing knowledge resources with external personnel or partners and allows users to like, collect, and subscribe to knowledge resources;

[0023] A5 Permission management and log auditing step. The system displays knowledge resources according to the user's role and permissions, and records the user's access logs and operation records for auditing and accountability.

[0024] Preferably, the business processing includes the following components:

[0025] Registration and login module, providing user registration and login functions, supporting multiple authentication methods, including username and password, SMS verification code, and third-party login;

[0026] Article management module, which allows users to create, edit, delete and publish articles, and provides article classification and tag management functions;

[0027] Data management module, which manages the uploading, downloading and sharing of documents, reports, charts and other materials, and supports version control of materials;

[0028] Multimedia management module, which manages the uploading, playing and sharing of pictures, videos and audios, and provides classification and tag management functions for multimedia files;

[0029] User center module, which provides user personal information management, favorites management and message notification functions, and supports user-defined interfaces and tools;

[0030] Backend management module, which provides monitoring and management functions for the knowledge base management system for administrators, including user management, permission management, content review and data statistics functions.

[0031] Preferably, the business processing includes the following operation steps:

[0032] B1 Knowledge capture and extraction, capturing and extracting knowledge from experts, documents, databases and the network, and transforming the captured knowledge into a manageable form, including text, pictures and videos;

[0033] B2 Knowledge classification and indexing, classifying the captured knowledge, including classification according to business fields, project types and document types, and establishing indexes for the classified knowledge so that users can quickly retrieve the required information;

[0034] B3 Knowledge storage and management, storing the classified and indexed knowledge in the knowledge base, managing the update, correction and version control of knowledge to ensure the accuracy and timeliness of knowledge;

[0035] B4 Knowledge retrieval and query, providing user-friendly interfaces and tools, enabling users to efficiently query and retrieve information in the knowledge base, and supporting retrieval methods such as full-text search, semantic search and question-and-answer systems;

[0036] B5 Knowledge application and sharing, applying the knowledge in the knowledge base to actual scenarios, including supporting decision-making, automated processes and providing customer service, and promoting knowledge sharing within or across organizations, enhancing team collaboration and innovation capabilities.

[0037] Preferably, the basic configuration module includes the following components:

[0038] Document management module, which is used to manage various documents, including articles, white papers and press releases, and provides functions for uploading, downloading, editing and deleting documents;

[0039] The classification management module is used to manage the classification of knowledge base documents. The categories include frequently asked questions, troubleshooting, and product support, and it provides functions for creating, modifying, and deleting classifications.

[0040] The search engine module uses a keyword-based search engine to provide fast and accurate search results and supports search methods such as full-text search and tag search.

[0041] The tag management module uses tags to classify documents for convenient future retrieval operations and provides functions for creating, modifying, and deleting tags.

[0042] The permission management module manages users in the knowledge base, can set different access permissions to control who can access which documents, and provides functions for creating, modifying, deleting user roles, and permission allocation.

[0043] The report function module views popular documents, latest documents, and most popular tags in the knowledge base and provides functions for generating and exporting reports to support the decision-making analysis of the enterprise.

[0044] The data backup and security module ensures that important data in the knowledge base is regularly backed up and stored in a reliable location to prevent data loss, and takes appropriate measures, including access control and data encryption, to protect sensitive information from unauthorized access.

[0045] Preferably, the basic configuration includes the following steps:

[0046] C1 Requirement analysis step: clarify the specific requirements and goals of the enterprise knowledge base management system, including requirements for the classification, storage, retrieval, sharing, and security of the knowledge base, and determine the content of the knowledge base, user groups, information update frequency, and access permissions.

[0047] C2 Software selection step: according to the results of the requirement analysis, select a knowledge base management software suitable for the enterprise's needs, considering factors such as software performance, security, ease of use, and scalability, and can choose mature commercial software on the market or consider open-source software or custom development.

[0048] C3 System design step: design the overall architecture and database structure of the knowledge base management system, including the design of the classification, structure, permissions, and interface of the knowledge base, and fully consider the actual situation and needs of the enterprise.

[0049] C4 System configuration step: perform configurations in system installation, database configuration, and system settings, and ensure the stability and security of the system.

[0050] C5 Knowledge Classification and Organization Steps: Classify and organize the knowledge within the enterprise, classify and organize relevant knowledge content according to a certain logical structure, and compile appropriate titles and descriptions.

[0051] C6 Content Input and Editing Steps: Use the selected knowledge base management software to input the organized knowledge content into the knowledge base, and maintain the accuracy and integrity of the content. Appropriately add auxiliary information such as tags and pictures.

[0052] C7 System Testing and Optimization Steps: Conduct system function testing, performance testing, and security testing, and optimize and adjust the system according to the test results.

[0053] C8 System Launch and Promotion Steps: Launch the knowledge base management system for internal enterprise users, provide system usage training to users, and actively promote the value and advantages of the system, encouraging employees to use and contribute knowledge.

[0054] Preferably, the business support consists of the following parts:

[0055] Knowledge Storage and Management Module: Responsible for the centralized storage and management of knowledge, including functions such as document upload, download, editing, and deletion, and providing classification, tagging, and directories to facilitate users to quickly locate the required knowledge.

[0056] Knowledge Search and Query Module: Provide a powerful search engine and query function, support keyword search, full-text search, and multi-dimensional conditional search, and automatically recommend relevant search terms by intelligently analyzing the user's search intent to improve search accuracy and usability, including inverted index, grid coding index, and deep learning index technologies.

[0057] Matching Algorithm: Determine the matching method and result sorting rules between the query request and the index database, including algorithms such as Boolean matching, vector space model, TF-IDF, and BM25.

[0058] Knowledge Presentation and Interaction Module: Adopt an Internet-based operation interface and UED design to enhance the user experience and operation efficiency, and provide the ability to quickly classify and locate knowledge.

[0059] Knowledge Sharing and Collaboration Module: Support knowledge sharing and collaboration, including functions such as knowledge forwarding, commenting, and liking, and provide a mutual assistance community and question answering platform.

[0060] Security Management Module: Introduce a anti-disclosure mechanism to prevent knowledge leakage, including system-level security and document-level security, strictly control the access rights of various roles, and achieve the traceability and security of knowledge through technical means such as watermarking.

[0061] Knowledge operation and evaluation module, which establishes a knowledge evaluation system and an integral management system, evaluates and warns the knowledge operation effect from multiple dimensions, and provides a statistical report function to help enterprises understand the usage and effect of the knowledge base.

[0062] Preferably, the business support includes the following steps:

[0063] D1 Requirement analysis, clarify the specific requirements and objectives of the enterprise knowledge base management system, including functional requirements, performance requirements and user requirements, and determine the scale and complexity of the knowledge base management system according to the business characteristics and actual needs of the enterprise;

[0064] D2 System selection and design, select the knowledge base management system software suitable for the enterprise, and design the overall architecture and database structure of the knowledge base management system to ensure the scalability, security and performance of the system;

[0065] D3 Knowledge collection and organization, collect the knowledge resources required by the enterprise through various channels, and organize, classify and summarize the collected knowledge to form a structured knowledge base;

[0066] D4 System development and customization, carry out system development and customization work according to the system design, including front-end interface design, back-end function development and database configuration, and ensure that each module of the system can be seamlessly integrated to achieve centralized storage, management and sharing of knowledge;

[0067] D5 Testing and optimization, conduct comprehensive testing on the system, including functional testing, performance testing and security testing, and optimize and improve the system according to the test results to ensure the stability and reliability of the system;

[0068] D6 Training and promotion, train users on how to use the functions of the system and how to maintain and update the knowledge base, and actively promote the value and advantages of the system, encourage employees and customers to use the knowledge base for knowledge sharing and learning;

[0069] D7 Continuous maintenance and update, regularly maintain and update the system, including fixing vulnerabilities, upgrading software versions, etc., and continuously optimize the content and structure of the knowledge base to improve the efficiency of knowledge search and acquisition.

[0070] A method

[0071] Step 1 User login and portal selection, after the user passes the authentication, select the portal type suitable for himself to access;

[0072] Step 2 Knowledge retrieval and browsing, the user enters the knowledge base through the portal display module and uses tags, attributes, keywords to perform knowledge retrieval and browsing;

[0073] Step 3 File operation and management. According to business requirements, users perform operations such as file creation, release, update, borrowing, recycling, and revocation in the business processing module, and the system approves and records according to the preset process configuration;

[0074] Step 4 System configuration and optimization. Administrators perform basic system settings and process configuration through the basic configuration module to ensure the flexibility and scalability of the system, and provide technical support and services for the system through the business support module to ensure the stable operation and efficient management of the system;

[0075] Step 5 Knowledge dissemination and application. Users convert the knowledge in the knowledge base into personal capabilities and enterprise competitiveness through learning and training, online examinations, and at the same time promote the dissemination and sharing of knowledge through functions such as sharing, forwarding, liking, and collecting.

[0076] Beneficial effects:

[0077] 1. Improve knowledge management efficiency: By centrally storing and managing knowledge, the system can reduce the problem of knowledge dispersion, improve retrieval efficiency, and quickly locate the required information.

[0078] 2. Enhance knowledge sharing and collaboration: The system supports knowledge sharing, commenting, and collaborative editing, promotes communication and cooperation among teams, and enhances the knowledge sharing culture within the organization.

[0079] 3. Optimize knowledge life cycle management: The system covers the full life cycle management of files such as creation, release, update, borrowing, recycling, and revocation to ensure the timeliness and accuracy of knowledge.

[0080] 4. Improve decision-making support capabilities: The system supports rapid retrieval and in-depth analysis through knowledge classification, indexing, and intelligent recommendation, providing strong support for decision-making.

[0081] 5. Ensure knowledge security and compliance: Through strict permission management and security measures, the system protects knowledge assets from unauthorized access and leakage, meeting enterprise compliance requirements. Specific implementation manners

[0082] To make the objectives, technical solutions, and advantages of the present invention clearer and more understandable, the present invention will be further described in detail below in conjunction with specific implementation manners. It should be understood that these descriptions are merely exemplary and are not intended to limit the scope of the present invention. In addition, in the following descriptions, the descriptions of well-known structures and technologies are omitted to avoid unnecessarily confusing the concepts of the present invention.

[0083] An enterprise knowledge base management system includes portal display, business processing, basic configuration, and business support, which are interconnected through standardized interfaces and processes to form a complete and efficient knowledge management system.

[0084] The portal display is the main interface for users to interact with the system, providing multiple portal types to meet the needs of different user groups;

[0085] Business processing is the core of knowledge base management, responsible for the full life cycle management of files such as creation, publication, update, borrowing, recycling, and revocation;

[0086] Basic configuration is responsible for the basic settings and process configuration of the system, ensuring the flexibility and scalability of the system;

[0087] Business support provides technical support and services for the stable operation and efficient management of the system.

[0088] The portal display includes at least one portal type, and the portal types include:

[0089] PC portal, suitable for users who access the knowledge base using a computer in a fixed working environment, with an interface design that focuses on the richness of information and the convenience of operation;

[0090] Mobile portal, optimized for mobile devices, with a simple and clear interface, supporting touch operations, and facilitating users to access the knowledge base anytime and anywhere;

[0091] Intelligent portal, using artificial intelligence technology, intelligently recommends relevant knowledge resources based on the user's access history, preferences, and context information to enhance the user experience;

[0092] The portal display also includes a personalized setting function, allowing users to select portal templates, adjust layouts, and set themes according to the corporate brand image and actual needs;

[0093] The function integration of the portal display includes knowledge search, knowledge classification, and knowledge recommendation functions. Among them, knowledge search supports keywords, tags, and attributes, knowledge classification is displayed according to the attributes and business scenarios of knowledge, and knowledge recommendation intelligently recommends knowledge resources based on the user's access history and preferences.

[0094] The portal display includes the following steps:

[0095] A1 Portal selection step, when users first access the system, they can select the portal type according to their device type and access scenario, including PC portal, mobile portal, or intelligent portal;

[0096] A2 Personalized setting step, after users enter the portal, they can perform personalized settings including selecting templates, adjusting layouts, and setting themes. The system saves the user's personalized settings for automatic loading during the next visit;

[0097] A3 Knowledge browsing and search steps. Users can find knowledge resources by browsing categories or using a search engine, and the search results are sorted according to dimensions such as relevance and time;

[0098] A4 Knowledge acquisition and sharing steps. Users can preview, download or co-edit knowledge resources online. The system supports sharing knowledge resources with external personnel or partners and allows users to like, collect and subscribe to knowledge resources;

[0099] A5 Permission management and log auditing steps. The system displays knowledge resources according to user roles and permissions, and records users' access logs and operation records for auditing and accountability.

[0100] The business processing includes the following components:

[0101] Registration and login module, which provides user registration and login functions and supports multiple authentication methods, including username and password, SMS verification code, and third-party login;

[0102] Article management module, which allows users to create, edit, delete and publish articles and provides article classification and tag management functions;

[0103] Data management module, which manages the upload, download and sharing of materials such as documents, reports and charts and supports version control of materials;

[0104] Multimedia management module, which manages the upload, playback and sharing of pictures, videos and audios and provides classification and tag management functions for multimedia files;

[0105] User center module, which provides user personal information management, favorites management and message notification functions and supports user-defined interfaces and tools;

[0106] Backend management module, which provides monitoring and management functions for the knowledge base management system for administrators, including user management, permission management, content review and data statistics functions.

[0107] The business processing includes the following operation steps:

[0108] B1 Knowledge capture and extraction, capturing and extracting knowledge from experts, documents, databases and the network and converting the captured knowledge into a manageable form, including text, pictures and videos;

[0109] B2 Knowledge classification and indexing, classifying the captured knowledge, including classification according to business fields, project types and document types, and establishing indexes for the classified knowledge so that users can quickly retrieve the required information;

[0110] B3 Knowledge storage and management, storing the classified and indexed knowledge in a knowledge base, managing knowledge updates, corrections, and version control to ensure the accuracy and timeliness of knowledge;

[0111] B4 Knowledge retrieval and query, providing user-friendly interfaces and tools that enable users to efficiently query and retrieve information from the knowledge base, supporting full-text search, semantic search, and retrieval methods for question-and-answer systems;

[0112] B5 Knowledge application and sharing, applying the knowledge in the knowledge base to actual scenarios, which include supporting decision-making, automating processes, and providing customer service, and promoting knowledge sharing within or across organizations to enhance teamwork and innovation capabilities.

[0113] The basic configuration module includes the following components:

[0114] Document management module, used to manage various types of documents, including articles, white papers, and press releases, and providing functions for uploading, downloading, editing, and deleting documents;

[0115] Classification management module, used to manage the classification of knowledge base documents, with categories including frequently asked questions, troubleshooting, and product support, and providing functions for creating, modifying, and deleting classifications;

[0116] Search engine module, using a keyword-based search engine to provide fast and accurate search results and supporting full-text search and tag search methods;

[0117] Tag management module, using tags to classify documents for easy future retrieval operations and providing functions for creating, modifying, and deleting tags;

[0118] Permission management module, managing users in the knowledge base, where different access permissions can be set to control who can access which documents, and providing functions for creating, modifying, deleting user roles, and allocating permissions;

[0119] Report function module, viewing popular documents, latest documents, and most popular tags in the knowledge base, and providing functions for generating and exporting reports to support enterprise decision-making analysis;

[0120] Data backup and security module, ensuring that important data in the knowledge base is regularly backed up and stored in a reliable location to prevent data loss, and taking appropriate measures, including access control and data encryption, to protect sensitive information from unauthorized access.

[0121] The basic configuration includes the following steps:

[0122] C1 Requirement analysis step, clarify the specific requirements and objectives of the enterprise knowledge base management system, including requirements for the classification, storage, retrieval, sharing, and security of the knowledge base, and determine the content of the knowledge base, user groups, information update frequency, and access permissions;

[0123] C2 Software selection step, according to the results of the requirement analysis, select a knowledge base management software suitable for the enterprise's needs, considering factors such as software performance, security, ease of use, and scalability, and you can choose mature commercial software on the market or consider open-source software or custom development;

[0124] C3 System design step, design the overall architecture and database structure of the knowledge base management system, including the design of the classification, structure, permissions, and interface of the knowledge base, and fully consider the actual situation and needs of the enterprise;

[0125] C4 System configuration step, perform configurations in system installation, database configuration, and system settings, and ensure the stability and security of the system;

[0126] C5 Knowledge classification and organization step, classify and organize the knowledge within the enterprise, classify and organize the relevant knowledge content according to a certain logical structure, and write appropriate titles and descriptions;

[0127] C6 Content entry and editing step, use the selected knowledge base management software to enter the organized knowledge content into the knowledge base, and maintain the accuracy and integrity of the content, and appropriately add auxiliary information such as tags and pictures;

[0128] C7 System testing and optimization step, conduct functional testing, performance testing, and security testing of the system, and optimize and adjust the system according to the test results;

[0129] C8 System launch and promotion step, launch the knowledge base management system for internal users of the enterprise, provide system usage training to users, and actively promote the value and advantages of the system, and encourage employees to use and contribute knowledge.

[0130] The business support consists of the following parts:

[0131] Knowledge storage and management module, responsible for the centralized storage and management of knowledge, including functions such as document upload, download, editing, and deletion, and provides classification, tags, and directories to facilitate users to quickly locate the required knowledge;

[0132] Knowledge search and query module, provides a powerful search engine and query function, supports keyword search, full-text search, multi-dimensional conditional search, and automatically recommends relevant search terms by intelligently analyzing the user's search intent to improve search accuracy and ease of use, including inverted index, grid coding index, and deep learning index technologies;

[0133] Matching algorithms that determine the matching method and result sorting rules between query requests and the index database, including algorithms such as Boolean matching, vector space model, TF-IDF, and BM25;

[0134] Knowledge presentation and interaction module, adopting an Internet-based operation interface and UED design to enhance user experience and operation efficiency, and providing the ability to quickly classify and locate knowledge;

[0135] Knowledge sharing and collaboration module, supporting knowledge sharing and collaboration, including functions such as knowledge forwarding, commenting, and liking, and providing a mutual assistance community and a question answering platform;

[0136] Security management module, introducing a leakage prevention mechanism to avoid knowledge leakage, including system-level security and document-level security, strictly controlling the access rights of various roles, and achieving the traceability and security of knowledge through technical means such as watermark identification;

[0137] Knowledge operation and evaluation module, establishing a knowledge evaluation system and an integral management system, evaluating and warning the knowledge operation effect from multiple dimensions, and providing a statistical report function to help enterprises understand the usage situation and effect of the knowledge base.

[0138] The business support includes the following steps:

[0139] D1 Requirement analysis, clarifying the specific requirements and goals of the enterprise knowledge base management system, including functional requirements, performance requirements, and user requirements, and determining the scale and complexity of the knowledge base management system according to the business characteristics and actual needs of the enterprise;

[0140] D2 System selection and design, selecting a knowledge base management system software suitable for the enterprise, and designing the overall architecture and database structure of the knowledge base management system to ensure the scalability, security, and performance of the system;

[0141] D3 Knowledge collection and organization, collecting the knowledge resources required by the enterprise through various channels, and organizing, classifying, and summarizing the collected knowledge to form a structured knowledge base;

[0142] D4 System development and customization, carrying out system development and customization work according to the system design, including front-end interface design, back-end function development, and database configuration, and ensuring that all modules of the system can be seamlessly integrated to achieve centralized storage, management, and sharing of knowledge;

[0143] D5 Testing and optimization, comprehensively testing the system, including functional testing, performance testing, and security testing, and optimizing and improving the system according to the test results to ensure the stability and reliability of the system;

[0144] D6 Training and Promotion: Train users on how to use the various functions of the system, as well as how to maintain and update the knowledge base, and actively promote the value and advantages of the system, encouraging employees and customers to use the knowledge base for knowledge sharing and learning;

[0145] D7 Continuous Maintenance and Update: Regularly maintain and update the system, including fixing vulnerabilities, upgrading software versions, etc., and continuously optimize the content and structure of the knowledge base to improve the efficiency of knowledge search and acquisition.

[0146] A method, characterized in that

[0147] Step 1: User Login and Portal Selection. After user authentication, the user selects a suitable portal type for access;

[0148] Step 2: Knowledge Retrieval and Browsing. The user enters the knowledge base through the portal display module and uses tags, attributes, and keywords to retrieve and browse knowledge;

[0149] Step 3: File Operation and Management. According to business requirements, the user performs operations such as creating, publishing, updating, borrowing, recycling, and abolishing files in the business processing module, and the system approves and records according to the preset process configuration;

[0150] Step 4: System Configuration and Optimization. The administrator performs basic settings and process configurations of the system through the basic configuration module to ensure the flexibility and scalability of the system, and provides technical support and services for the system through the business support module to ensure the stable operation and efficient management of the system;

[0151] Step 5: Knowledge Dissemination and Application. The user converts the knowledge in the knowledge base into personal ability and enterprise competitiveness through learning and training, online examinations, and at the same time promotes the dissemination and sharing of knowledge through functions such as sharing, forwarding, liking, and collecting.

[0152] By integrating the four core modules of portal display, business processing, basic configuration, and business support, the efficient management and application of enterprise knowledge are realized. The system supports multiple portal types and personalized settings, provides full-life-cycle knowledge management, including capture, classification, indexing, storage, retrieval, and sharing, and has a powerful search engine and matching algorithm to optimize the accuracy of knowledge retrieval. At the same time, the system emphasizes user experience, provides knowledge presentation, sharing, and collaboration functions, as well as security management and operation evaluation tools to ensure the security of knowledge and the optimization of system performance, thereby enhancing the core competitiveness of the enterprise.

[0153] It should be noted that in this text, relational terms such as first and second are only used to distinguish one entity or operation from another entity or operation, and do not necessarily require or imply any actual relationship or order between these entities or operations. Moreover, the term "comprising", "including" or any other variation thereof is intended to cover non-exclusive inclusion, so that a process, method, article or device comprising a series of elements not only includes those elements, but also includes other elements not expressly listed, or also includes elements inherent to such process, method, article or device. Without further limitation, an element defined by the statement "comprising an..." does not exclude the presence of additional identical elements in the process, method, article or device comprising the said element.

[0154] The above embodiments are only used to illustrate the technical solutions of the present invention, rather than to limit them; although the present invention has been described in detail with reference to the foregoing embodiments, those of ordinary skill in the art should understand that they can still modify the technical solutions described in the foregoing embodiments, or perform equivalent replacements for some of the technical features; and these modifications or replacements do not cause the essence of the corresponding technical solutions to deviate from the spirit and scope of the technical solutions of the embodiments of the present invention.

Claims

1. An enterprise knowledge base management system, characterized in that: It includes portal display, business processing, basic configuration and business support, which are interconnected through standardized interfaces and processes to form a complete and efficient knowledge management system. The portal display is the main interface for users to interact with the system, and a variety of portal types are provided to meet the needs of different user groups; Business processing is the core of knowledge base management, responsible for the full life cycle management of document creation, publishing, updating, borrowing, recycling and abolition; Basic configuration is responsible for the basic settings and process configuration of the system to ensure the flexibility and scalability of the system; Business support provides technical support and services for the stable operation and efficient management of the system.

2. An enterprise knowledge base management system according to claim 1, characterized in that: The portal display includes at least one portal type, and the portal type includes: PC portal is suitable for users who use computers to access the knowledge base in a fixed working environment. Its interface design focuses on rich information and convenient operation. Mobile portal, optimized for mobile devices, with a simple and clear interface and touch-enabled operation, allowing users to access the knowledge base anytime, anywhere; Smart portals use artificial intelligence technology to intelligently recommend relevant knowledge resources based on users’ access history, preferences, and contextual information, thus improving user experience; The portal display also includes a personalized setting function, allowing users to select portal templates, adjust layouts and set themes according to corporate brand image and actual needs; The portal displays integrated functions including knowledge search, knowledge classification and knowledge recommendation, wherein knowledge search supports keywords, tags and attributes, knowledge classification is displayed according to knowledge attributes and business scenarios, and knowledge recommendation intelligently recommends knowledge resources based on user access history and preferences.

3. An enterprise knowledge base management system according to claim 1, characterized in that: The portal display comprises the following steps: A1 portal selection step: When users access the system for the first time, they can select the portal type based on their device type and access scenario, including PC portal, mobile portal or smart portal; A2 Personalization step: After entering the portal, users can perform personalized settings including selecting templates, adjusting layouts, and setting themes. The system saves the user's personalized settings for automatic loading the next time the user visits the portal. A3 Knowledge browsing and searching step: users can find knowledge resources by browsing categories or using search engines. Search results are sorted based on relevance, time and other dimensions. A4 knowledge acquisition and sharing step: users can preview, download or collaboratively edit knowledge resources online. The system supports sharing knowledge resources with external personnel or partners, and allows users to like, collect and subscribe to knowledge resources. A5 permission management and log auditing steps: The system displays knowledge resources according to user roles and permissions, and records user access logs and operation records for easy auditing and accountability.

4. The enterprise knowledge base management system according to claim 1, characterized in that: The business process includes the following components: The registration and login module provides user registration and login functions and supports multiple identity authentication methods, including username and password, SMS verification code, and third-party login; Article management module allows users to create, edit, delete and publish articles, and provides article classification and tag management functions; Data management module manages the upload, download and sharing of documents, reports, charts and other data, and supports version control of data; Multimedia management module manages the uploading, playing and sharing of pictures, videos and audios, and provides classification and tag management functions for multimedia files; The user center module provides user personal information management, favorites management, message notification functions, and supports user-defined interfaces and tools; The backend management module provides administrators with monitoring and management functions of the knowledge base management system, including user management, permission management, content review, and data statistics functions.

5. The enterprise knowledge base management system according to claim 1, characterized in that: The business process includes the following steps: B1 Knowledge capture and extraction: Capture and extract knowledge from experts, documents, databases and the Internet, and convert the captured knowledge into manageable forms, including text, pictures and videos; B2 Knowledge classification and indexing: Classify the captured knowledge by business field, project type, and document type, and create indexes for the classified knowledge so that users can quickly retrieve the required information; B3 Knowledge storage and management: storing classified and indexed knowledge in the knowledge base, managing knowledge updates, revisions and version control, and ensuring the accuracy and timeliness of knowledge; B4 Knowledge Retrieval and Query provides a user-friendly interface and tools that enable users to efficiently query and retrieve information in the knowledge base, supporting full-text search, semantic search, and question-answering system retrieval methods; B5 Knowledge application and sharing: Apply the knowledge in the knowledge base to practical scenarios, including supporting decision making, automating processes, and providing customer service. It also promotes knowledge sharing within or across organizations, and enhances team collaboration and innovation capabilities.

6. An enterprise knowledge base management system according to claim 1, characterized in that: The basic configuration module includes the following components: The document management module is used to manage various documents, including articles, white papers and press releases, and provides functions for uploading, downloading, editing and deleting documents; Category management module, which is used to manage the categories of knowledge base documents, including FAQ, troubleshooting and product support, and provides the functions of creating, modifying and deleting categories; The search engine module uses a keyword-based search engine to provide fast and accurate search results, and supports full-text search and tag search; The tag management module uses tags to classify documents to facilitate future retrieval operations, and provides the functions of creating, modifying, and deleting tags; The permission management module manages users in the knowledge base and can set different access rights to control who can access which documents. It also provides the functions of creating, modifying, deleting user roles and assigning permissions. Report function module, which checks the hot documents, latest documents and most popular tags in the knowledge base, and provides report generation and export functions to support enterprise decision-making analysis; The data backup and security module ensures that important data in the knowledge base is backed up regularly and stored in a reliable location to prevent data loss, and takes appropriate measures, including access control and data encryption, to protect sensitive information from unauthorized access.

7. An enterprise knowledge base management system according to claim 1, characterized in that: The basic configuration includes the following steps: C1 Requirements analysis step, clarify the specific requirements and goals of the enterprise knowledge base management system, including the classification, storage, retrieval, sharing, and security requirements of the knowledge base, and determine the content of the knowledge base, user groups, information update frequency, and access rights; C2 software selection step: based on the results of demand analysis, select knowledge base management software that suits the needs of the enterprise, taking into account factors such as software performance, security, ease of use, and scalability. You can choose mature commercial software on the market or consider open source software or custom development; C3 system design steps, design the overall architecture and database structure of the knowledge base management system, including the classification, structure, authority, and interface design of the knowledge base, and fully consider the actual situation and needs of the enterprise; C4 system configuration step, to perform system installation, database configuration, system settings configuration, and ensure system stability and security; C5 Knowledge classification and organization step: classify and organize the knowledge within the enterprise, classify and organize the relevant knowledge content according to a certain logical structure, and write appropriate titles and descriptions; C6 content entry and editing step: use the selected knowledge base management software to enter the organized knowledge content into the knowledge base, maintain the accuracy and completeness of the content, and appropriately add auxiliary information such as labels and pictures; C7 system testing and optimization steps: perform system function testing, performance testing, and safety testing, and optimize and adjust the system based on the test results; The C8 system launch and promotion steps include launching the knowledge base management system for internal enterprise users, training users on how to use the system, and actively promoting the value and advantages of the system to encourage employees to use and contribute knowledge.

8. An enterprise knowledge base management system according to claim 1, characterized in that: The business support consists of the following parts: The knowledge storage and management module is responsible for the centralized storage and management of knowledge, including the functions of uploading, downloading, editing and deleting documents, and provides classification, labeling and cataloging to facilitate users to quickly locate the required knowledge; The knowledge search and query module provides a powerful search engine and query function, supports keyword search, full-text search, and multi-dimensional conditional search, and automatically recommends relevant search terms through intelligent analysis of user search intent to improve search accuracy and ease of use, including inverted index, grid coding index, and deep learning index technology; Matching algorithm, which determines the matching method between query requests and index databases and the result sorting rules, including Boolean matching, vector space model, TF-IDF and BM25 algorithms; The knowledge display and interaction module adopts an Internet-based operation interface and UED design to improve user experience and operation efficiency, and provide the ability to quickly classify and locate knowledge; The knowledge sharing and collaboration module supports knowledge sharing and collaboration, including the functions of forwarding, commenting, and liking knowledge, and provides a mutual assistance community and question-answering platform; The security management module introduces an anti-leakage mechanism to prevent knowledge leakage, including system-level security and document-level security, strictly controls the access rights of various roles, and achieves knowledge traceability and security through watermark identification technology; The knowledge operation and evaluation module establishes a knowledge evaluation system and a points management system, evaluates and warns the effectiveness of knowledge operations from multiple dimensions, and provides statistical reporting functions to help companies understand the use and effectiveness of the knowledge base.

9. An enterprise knowledge base management system according to claim 1, characterized in that: The business support includes the following steps: D1 Requirements analysis: clarify the specific requirements and goals of the enterprise knowledge base management system, including functional requirements, performance requirements and user requirements, and determine the scale and complexity of the knowledge base management system based on the business characteristics and actual needs of the enterprise; D2 system selection and design: select the knowledge base management system software suitable for the enterprise, and design the overall architecture and database structure of the knowledge base management system to ensure the scalability, security and performance of the system; D3 Knowledge collection and organization: collect the knowledge resources needed by the enterprise through various channels, and organize, classify and summarize the collected knowledge to form a structured knowledge base; D4 system development and customization: carry out system development and customization according to system design, including front-end interface design, back-end function development and database configuration, and ensure that each module of the system can be seamlessly integrated to achieve centralized storage, management and sharing of knowledge; D5 testing and optimization: conduct comprehensive testing on the system, including functional testing, performance testing and safety testing, and optimize and improve the system based on the test results to ensure the stability and reliability of the system; D6 Training and promotion: training users on how to use the various functions of the system and how to maintain and update the knowledge base, actively promoting the value and advantages of the system, and encouraging employees and customers to use the knowledge base for knowledge sharing and learning; D7 continuously maintains and updates the system regularly, including fixing vulnerabilities, upgrading software versions, etc., and continuously optimizes the content and structure of the knowledge base to improve the efficiency of knowledge search and acquisition.

10. A method for managing an enterprise knowledge base management system according to any one of claims 1 to 9, characterized in that: Step 1: User login and portal selection. After passing identity authentication, the user selects the portal type that suits him / her for access. Step 2: Knowledge retrieval and browsing: users enter the knowledge base through the portal display module and use tags, attributes, and keywords to retrieve and browse knowledge; Step 3: File operation and management: users create, publish, update, borrow, recycle and cancel files in the business processing module according to business needs, and the system approves and records them according to the preset process configuration; Step 4: System configuration and optimization: The administrator uses the basic configuration module to perform basic system settings and process configuration to ensure the flexibility and scalability of the system, and provides technical support and services for the system through the business support module to ensure stable operation and efficient management of the system. Step 5: Knowledge dissemination and application. Users transform the knowledge in the knowledge base into personal capabilities and corporate competitiveness through learning, training, and online exams. At the same time, they promote the dissemination and sharing of knowledge through functions such as sharing, forwarding, liking, and collecting.