Information processing apparatus, questionnaire system, and questionnaire method

Abstract

To easily obtain necessary information while improving the accuracy of a questionnaire survey.SOLUTION: The information processing device 20 includes a control unit 21 that acquires a plurality of question items from a questionnaire item database 24, transmits a questionnaire of a first unit period including the acquired plurality of question items to a terminal device 30 via a communication unit 23, receives a response of a first answerer to each question item included in the transmitted questionnaire of the first unit period from the terminal device 30 via the communication unit 23, transmits an alert for prompting the first answerer to redo the response to the terminal device 30 when it is determined that a difference between the response of the first answerer to at least one question item and a response of the second answerer or a response of another question item to the same question item included in the questionnaire of a second unit period before the first unit period exceeds a threshold, and accumulates the received response of the first answerer in a response database 25.SELECTED DRAWING: Figure 1

Description

[Technical Field]

[0001] The present disclosure relates to an information processing device, a questionnaire system, and a questionnaire method. [Background technology]

[0002] Patent document 1 discloses a questionnaire survey device that explains the target item to be surveyed, conducts the survey, then asks questions about the target item to investigate the level of understanding, and corrects the survey results based on the level of understanding. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Japanese Patent Application Laid-Open No. 2008-204044 Summary of the Invention [Problem to be solved by the invention]

[0004] As companies are required to comply with regulations, questionnaire surveys are sometimes used to investigate the status of related companies. However, questionnaire surveys can contain incorrect answers, which poses an issue in terms of accuracy. Incorrect answers require communication to correct the answers, which also requires a lot of time and effort.

[0005] Conventional questionnaire survey devices invalidate responses to target items for which the surveyed level of understanding is below a threshold, which can result in the risk of not obtaining necessary information.

[0006] An object of the present disclosure is to improve the accuracy of questionnaire surveys while making it easier to obtain necessary information. [Means for solving the problem]

[0007] Some aspects of the present disclosure are set forth below.

[0008] (1) a communication unit that communicates with the terminal device of the first respondent; A plurality of questions included in a survey conducted for each unit period are obtained from a survey item database; Create a questionnaire for the first unit period that includes the multiple questions you have obtained, transmitting the created questionnaire for the first unit period to the terminal device via the communication unit; receiving, from the terminal device via the communication unit, answers from the first respondent to each question included in the transmitted questionnaire for the first unit period; when it is determined that a difference between an answer by the first respondent to at least one question item included in the plurality of question items and an answer by a second respondent different from the first respondent to the at least one question item, or an answer by the first respondent to either a question item different from the at least one question item included in the plurality of question items and an identical question item to the at least one question item included in a questionnaire for a second unit period prior to the first unit period, exceeds a threshold, an alert is sent to the terminal device via the communication unit to prompt the first respondent to re-answer the at least one question item, The received answers of the first answerers are stored in an answer database. Control unit and An information processing device comprising: This embodiment makes it possible to improve the accuracy of the questionnaire survey while making it easier to obtain the necessary information.

[0009] (2) The information processing device described in (1), wherein when the control unit compares the difference between the answer of the first respondent to the at least one question item and the answer of the second respondent to the at least one question item with the threshold, the control unit obtains answers of multiple respondents to the at least one question item from the answer database as the answer of the second respondent to the at least one question item. This embodiment can further improve the accuracy of the questionnaire survey.

[0010] (3) The information processing device according to (2), wherein the plurality of respondents are employees who are in the same area as the first respondent and who are engaged in the same field as the first respondent. This embodiment can further improve the accuracy of the questionnaire survey.

[0011] (4) The information processing device described in (2) or (3), wherein when the control unit determines that the number of answers to the at least one question stored in the answer database is less than a certain number, instead of retrieving answers from multiple respondents to the at least one question item from the answer database as the second respondent's answer to the at least one question item, it predicts the second respondent's answer to the at least one question item. This aspect makes it possible to improve the accuracy of the questionnaire survey even if the number of accumulated responses to be compared is small.

[0012] (5) The information processing device described in any one of (1) to (4), wherein when comparing the difference between the first respondent's answer to the at least one question item and the first respondent's answer to a question item other than the at least one question item with the threshold, the control unit sets the threshold depending on the first respondent's answer to the question item other than the at least one question item. This embodiment can further improve the accuracy of the questionnaire survey.

[0013] (6) the at least one question item includes two or more questions; The information processing device described in any one of (1) to (5), wherein the control unit determines, for each question item included in the two or more question items, the difference between the answer of the first answerer and an answer to be compared with the threshold value. This embodiment can further improve the accuracy of the questionnaire survey.

[0014] (7) An information processing device according to any one of (1) to (6), the terminal device; A questionnaire system comprising: This embodiment makes it possible to improve the accuracy of the questionnaire survey while making it easier to obtain the necessary information.

[0015] (8) An information processing device acquires, from a questionnaire item database, a plurality of question items included in a questionnaire conducted for each unit period; the information processing device creates a questionnaire for a first unit period including the acquired plurality of question items; The information processing device transmits the created questionnaire for the first unit period to a terminal device of a first respondent; the information processing device receives from the terminal device answers from the first respondent to each question included in the transmitted questionnaire for the first unit period; when the information processing device determines that a difference between an answer by the first respondent to at least one question item included in the plurality of question items and an answer by a second respondent different from the first respondent to the at least one question item, or an answer by the first respondent to either a question item different from the at least one question item included in the plurality of question items and an identical question item to the at least one question item included in a questionnaire in a second unit period prior to the first unit period, exceeds a threshold, the information processing device sends an alert to the terminal device urging the first respondent to redo the answer to the at least one question item; The information processing device stores the received answers of the first respondents in an answer database. Survey methods including. This embodiment makes it possible to improve the accuracy of the questionnaire survey while making it easier to obtain the necessary information. [Effects of the Invention]

[0016] According to the present disclosure, it is possible to improve the accuracy of questionnaire surveys while making it easier to obtain necessary information. [Brief explanation of the drawings]

[0017] [Figure 1] 1 is a block diagram illustrating a configuration of a questionnaire system according to an embodiment of the present disclosure. [Figure 2] 10 is a flowchart illustrating an operation of an information processing device according to an embodiment of the present disclosure. DETAILED DESCRIPTION OF THE INVENTION

[0018] Hereinafter, an embodiment of the present disclosure will be described with reference to the drawings.

[0019] In each drawing, the same or corresponding parts are denoted by the same reference numerals. In the description of this embodiment, the description of the same or corresponding parts will be omitted or simplified as appropriate.

[0020] The configuration of a questionnaire system 10 according to this embodiment will be described with reference to FIG.

[0021] The questionnaire system 10 includes an information processing device 20 and a plurality of terminal devices including terminal devices 30, 40, and 50. The information processing device 20 is capable of communicating with the plurality of terminal devices via a network 60.

[0022] The information processing device 20 is a computer such as a server that belongs to a cloud computing system or other computing system and is installed in a facility such as a data center. The information processing device 20 has or is connected to multiple databases including a questionnaire item database 24, a response database 25, and a reliability management database 26.

[0023] The terminal device 30 is a mobile device such as a mobile phone, smartphone, or tablet, or a PC used by a respondent 31. "PC" is an abbreviation for personal computer. The respondent 31 is, for example, an employee of a group company, such as a human resources officer.

[0024] The terminal device 40 is a mobile device such as a mobile phone, a smartphone, or a tablet, or a PC used by a viewer 41. The viewer 41 is, for example, an employee of a department that manages the business of each group company.

[0025] The terminal device 50 is a mobile device such as a mobile phone, smartphone, or tablet, or a PC used by the tally person 51. The tally person 51 is, for example, an employee of the head office in each region, an employee of the corporate headquarters, or a manager. Regions may be defined arbitrarily. For example, countries in the world may be classified into multiple regions, such as Japan, China, Asia, Oceania, the Americas, and Europe, Russia, the Middle East, India, and Africa, or a single country, such as Japan, may be divided into multiple regions. The head office in each region is an organization that oversees the group companies in that region. The corporate headquarters is an organization that oversees the group companies in all regions.

[0026] Network 60 may include the Internet, at least one WAN, at least one MAN, or any combination thereof. "WAN" is an abbreviation for wide area network. "MAN" is an abbreviation for metropolitan area network. Network 60 may include at least one wireless network, at least one optical network, or any combination thereof. A wireless network may be, for example, an ad-hoc network, a cellular network, a wireless LAN, a satellite communication network, or a terrestrial microwave network. "LAN" is an abbreviation for local area network.

[0027] An overview of this embodiment will be described with reference to FIG.

[0028] The information processing device 20 acquires a plurality of question items Qs included in a questionnaire conducted for each unit period from the questionnaire item database 24. The unit period is, for example, a year or fiscal year.

[0029] The information processing device 20 creates a questionnaire for a first unit period including the acquired plurality of question items Qs. The first unit period is, for example, the current year or the current fiscal year.

[0030] The information processing device 20 transmits the created questionnaire for the first unit period to the terminal device 30 of the first respondent. The first respondent is one of the respondents 31. When the terminal device 30 receives the questionnaire for the first unit period from the information processing device 20, it outputs the received questionnaire for the first unit period to the first respondent.

[0031] When the answers to the questions included in the output questionnaire for the first unit period are input, the terminal device 30 transmits the input answers to the information processing device 20. The information processing device 20 receives the answers from the terminal device 30. That is, the information processing device 20 receives from the terminal device 30 the answers of the first respondent to the questions included in the transmitted questionnaire for the first unit period.

[0032] The information processing device 20 compares a difference between a first respondent's answer to at least one question Q1 included in the multiple question items Qs and a second respondent other than the first respondent to at least one question Q1, or between the first respondent's answer to either a question Q2 included in the multiple question items Qs and another question item that is the same as at least one question Q1 included in a questionnaire for a second unit period that precedes the first unit period, with a threshold. The second respondent is one of the respondents 31, just like the first respondent. Alternatively, the second respondent may be multiple respondents corresponding to the respondents 31. The second unit period is, for example, the previous year or the fiscal year.

[0033] At least one question item Q1 may include two or more question items. For each question item included in the two or more question items, the information processing device 20 may determine which answer to compare the difference between the answer of the first respondent and a threshold value. The criteria for this determination may be defined in the reliability management database 26.

[0034] When the information processing device 20 determines that the difference exceeds the threshold, it transmits an alert to the terminal device 30, urging the first respondent to re-answer at least one question item Q1. When the terminal device 30 receives the alert from the information processing device 20, it outputs the received alert to the first respondent.

[0035] The information processing device 20 stores the received answers from the first respondents in the answer database 25.

[0036] As described above, in this embodiment, when the information processing device 20 detects an incorrect answer, it prompts the respondent 31 to correct the answer rather than invalidating the answer. Therefore, according to this embodiment, it is possible to improve the accuracy of the questionnaire survey, make it easier to follow up with the respondent 31, and collect information effectively. The answers may be checked for each question item, or may be checked all at once after answers have been entered for some or all of the questions, and notify the respondent 31 of any items that are suspected to be incorrect answers.

[0037] For example, the items requiring data entry may be the same every year. Data from previous years for each company may be stored in the response database 25, or only the latest data may be stored in the response database 25, and past data may be stored in a separate database.

[0038] Respondents 31 are granted access rights and use terminal device 30 to input the necessary data. During input, terminal device 30 may impose restrictions on data input, such as allowing only numeric values ​​or only characters to be input, or allowing only values ​​within a range below the answer value of the previous question. Information processing device 20 compares the input data with the answer to the previous question, or with answers from previous years or other group companies stored in a database such as answer database 25, and issues an alert if there is a possibility of a discrepancy in the data. AI may be used to determine the possibility of a discrepancy in the data. "AI" is an abbreviation for artificial intelligence.

[0039] It is desirable that the aggregator 51 can notify the respondents 31 of the period during which data entry is possible for each group company or individual notices using a message function. After the data for each company has been entered, it is desirable that the aggregated results can be output by region or globally all at once using the terminal device 50.

[0040] The configuration of an information processing device 20 according to this embodiment will be described with reference to FIG.

[0041] The information processing device 20 includes a control unit 21, a storage unit 22, and a communication unit 23.

[0042] The control unit 21 includes at least one processor, at least one programmable circuit, at least one dedicated circuit, or any combination thereof. The processor is a general-purpose processor such as a CPU or GPU, or a dedicated processor specialized for specific processing. "CPU" is an abbreviation for central processing unit. "GPU" is an abbreviation for graphics processing unit. An example of the programmable circuit is an FPGA. "FPGA" is an abbreviation for field-programmable gate array. An example of the dedicated circuit is an ASIC. "ASIC" is an abbreviation for application specific integrated circuit. The control unit 21 controls each unit of the information processing device 20 and executes processing related to the operation of the information processing device 20.

[0043] The storage unit 22 includes at least one semiconductor memory, at least one magnetic memory, at least one optical memory, or any combination thereof. The semiconductor memory is, for example, a RAM, a ROM, or a flash memory. "RAM" is an abbreviation for random access memory. "ROM" is an abbreviation for read only memory. RAM is, for example, an SRAM or a DRAM. "SRAM" is an abbreviation for static random access memory. "DRAM" is an abbreviation for dynamic random access memory. ROM is, for example, an EEPROM. "EEPROM" is an abbreviation for electrically erasable programmable read only memory. Flash memory is, for example, an SSD. "SSD" is an abbreviation for solid-state drive. Magnetic memory is, for example, an HDD. "HDD" is an abbreviation for hard disk drive. The storage unit 22 functions, for example, as a main storage device, an auxiliary storage device, or a cache memory. The storage unit 22 stores data used in the operation of the information processing device 20 and data obtained by the operation of the information processing device 20. The storage unit 22 may have multiple databases, such as a questionnaire item database 24, a response database 25, and a reliability management database 26, constructed therein.

[0044] The communication unit 23 includes at least one communication module. The communication module is, for example, a module compatible with a wired LAN communication standard such as Ethernet (registered trademark) or a wireless LAN communication standard such as IEEE802.11. "IEEE" is an abbreviation for Institute of Electrical and Electronics Engineers. The communication unit 23 communicates with multiple terminal devices such as terminal devices 30, 40, and 50 via a network 60. The communication unit 23 may be connected to multiple databases such as a questionnaire item database 24, a response database 25, and a reliability management database 26 via the network 60. The communication unit 23 receives data used in the operation of the information processing device 20 and transmits data obtained by the operation of the information processing device 20.

[0045] The functions of the information processing device 20 are realized by executing a program according to this embodiment on a processor serving as the control unit 21. That is, the functions of the information processing device 20 are realized by software. The program causes a computer to execute the operations of the information processing device 20, thereby causing the computer to function as the information processing device 20. That is, the computer functions as the information processing device 20 by executing the operations of the information processing device 20 in accordance with the program.

[0046] The program can be stored on a non-transitory computer-readable medium. Examples of non-transitory computer-readable media include flash memory, magnetic recording devices, optical disks, magneto-optical recording media, and ROMs. The program can be distributed by selling, transferring, or lending portable media such as SD cards, DVDs, or CD-ROMs that store the program. "SD" is an abbreviation for Secure Digital. "DVD" is an abbreviation for digital versatile disc. "CD-ROM" is an abbreviation for compact disc read only memory. The program can also be distributed by storing it in the storage of a server and transferring it from the server to another computer. The program can also be provided as a program product.

[0047] A computer temporarily stores a program stored on a portable medium or transferred from a server in its main storage device. The computer then reads the program stored in the main storage device using a processor and executes processing in accordance with the read program. The computer may also read the program directly from a portable medium and execute processing in accordance with the program. The computer may also execute processing in accordance with the received program each time a program is transferred from a server to the computer. Processing may also be executed through a so-called ASP-type service that achieves its function simply by issuing an execution command and obtaining the results, without transferring the program from the server to the computer. "ASP" is an abbreviation for application service provider. Programs include information used for processing by a computer that is equivalent to a program. For example, data that does not directly instruct a computer but has properties that define computer processing falls under the category of "equivalent to a program."

[0048] Some or all of the functions of the information processing device 20 may be realized by a programmable circuit or a dedicated circuit as the control unit 21. In other words, some or all of the functions of the information processing device 20 may be realized by hardware.

[0049] The operation of the information processing device 20 according to this embodiment will be described with reference to Fig. 2. The operation described below corresponds to the survey method according to this embodiment. That is, the survey method according to this embodiment includes steps S1 to S8 shown in Fig. 2.

[0050] In S1, the control unit 21 acquires a plurality of question items Qs to be included in a questionnaire conducted for each unit period from the questionnaire item database 24. The plurality of question items Qs include questions about human capital, such as the number of employees, the ratio of female employees, the voluntary employee turnover rate, the total employee turnover rate, the ratio of employees by age, or the number of hires.

[0051] In S2, the control unit 21 creates a questionnaire for the first unit period that includes the multiple question items Qs acquired in S1. The questionnaire for the first unit period is, for example, a questionnaire about the human capital of each group company for the current year or the current fiscal year.

[0052] In S3, the control unit 21 transmits the questionnaire for the first unit period created in S2 to the terminal device 30 of the first respondent via the communication unit 23. The first respondent is, for example, a human resources officer of each group company. The control unit 21 may perform user authentication of the first respondent before transmitting the questionnaire for the first unit period.

[0053] In S4, the control unit 21 receives the answers of the first respondent to each question included in the questionnaire for the first unit period sent in S3 from the terminal device 30 via the communication unit 23. In this embodiment, each time an answer to one question is received, step S5 is executed individually for the received answer, but after answers to some or all of the questions have been received, step S5 may be executed collectively for the received answers.

[0054] In S5, the control unit 21 compares the difference between the first respondent's answer to at least one question Q1 included in the plurality of questions Qs and one of the following answers A to C with a threshold value. A. Answers to at least one question Q1 by a second respondent who is different from the first respondent B. The first respondent's answer to at least one question Q2 that is different from Q1 and is included in multiple questions Qs C. The first respondent's response to at least one question item that is the same as Q1 in the questionnaire for the second unit period before the first unit period. The second respondent may be, for example, a human resources officer of a group company different from the first respondent. The questionnaire for the second unit period may be, for example, a questionnaire about the human capital of the same group company for the previous year or the year before.

[0055] When comparing the difference between the answer of the first respondent and A's answer to at least one question Q1 with a threshold, the control unit 21 acquires answers of multiple respondents to at least one question Q1 from the answer database 25 as A's answer. The multiple respondents may be all respondents, but preferably are employees who work in the same area as the first respondent and in the same field as the first respondent. The field may be, for example, a business field such as the tire business or the chemical products business. In this embodiment, when the control unit 21 determines that the number of answers to at least one question Q1 stored in the answer database 25 is less than a certain number, the control unit 21 predicts A's answer instead of acquiring answers of multiple respondents to at least one question Q1 from the answer database 25 as A's answer. AI may be used to predict A's answer.

[0056] When comparing the difference between the answer of the first respondent and B's answer to at least one question Q1 with a threshold, the control unit 21 sets the threshold depending on B's answer. For example, if question Q1 asks about the number of female employees and question Q2 asks about the total number of employees, and the answer to question Q2 is 10,000, the answer to question Q1 will not exceed 10,000. Therefore, the control unit 21 sets the threshold to 0. Then, the control unit 21 compares the difference between the answer to question Q1 minus the answer to question Q2 with the set threshold.

[0057] At least one question item Q1 may include two or more question items. The control unit 21 may determine, for each question item included in these two or more question items, which difference between the answer of the first respondent and which of answers A to C to compare with a threshold value. For example, for a question item in which the response value is unlikely to change significantly from the previous year or the previous fiscal year at each group company, such as the cost or number of days invested in training, the control unit 21 may determine to compare the difference between the answer of the first respondent and answer C with a threshold value. Alternatively, the control unit 21 may determine to compare the difference between the answer of the first respondent and each of answers A to C with a threshold value for one or more question items. In such a case, if the difference between the answer of the first respondent and at least one of answers A to C exceeds the threshold value, it may be considered that "the difference exceeds the threshold value."

[0058] The threshold may be common to A to C, or may be set individually for each of A to C. The threshold may be set automatically using AI. In S5, in addition to comparing with the threshold, the input format of the answer, such as whether it is a number or a letter, may also be checked.

[0059] If it is determined in S5 that the difference exceeds the threshold, in S6, the control unit 21 transmits an alert to the terminal device 30 via the communication unit 23, prompting the first respondent to re-answer at least one question item Q1. After S6, step S4 is executed again.

[0060] If it is determined in S5 that the difference does not exceed the threshold, the control unit 21 determines in S7 whether or not answers to all of the questions included in the plurality of questions Qs have been received. If it is determined that answers to all of the questions have not been received, step S4 is executed again.

[0061] If it is determined in S7 that answers to all the questions have been received, the control unit 21 stores in the answer database 25 in S8 each answer from the first answerer received in S4.

[0062] The present disclosure is not limited to the above-described embodiments. For example, two or more blocks shown in the block diagrams may be integrated, or one block may be divided. Two or more steps shown in the flowcharts may be executed in parallel or in a different order, instead of being executed in chronological order as described, depending on the processing capabilities of the device executing each step, or as needed. Other modifications are possible within the scope of the present disclosure.

[0063] [Contribution to the United Nations-led Sustainable Development Goals (SDGs)] The SDGs have been proposed to realize a sustainable society. It is believed that an embodiment of the present disclosure can be a technology that contributes to "No. 9 - Build infrastructure for industry and technological innovation." [Explanation of symbols]

[0064] 10. Survey System 20 Information processing equipment 21 Control section 22 Memory section 23 Communications Department 24 Questionnaire item database 25 Response Database 26 Reliability Management Database 30, 40, 50 terminal equipment 31 respondents 41 viewers 51 Tabulator 60 Network

Claims

1. a communication unit that communicates with the terminal device of the first respondent; A plurality of questions included in a survey conducted for each unit period are obtained from a survey item database; A questionnaire for the first unit period is created that includes the acquired multiple question items, transmitting the created questionnaire for the first unit period to the terminal device via the communication unit; receiving, from the terminal device via the communication unit, answers from the first respondent to each question included in the transmitted questionnaire for the first unit period; when it is determined that a difference between an answer by the first respondent to at least one question item included in the plurality of question items and an answer by a second respondent different from the first respondent to the at least one question item, or an answer by the first respondent to either a question item different from the at least one question item included in the plurality of question items and an identical question item to the at least one question item included in a questionnaire for a second unit period prior to the first unit period, exceeds a threshold, an alert is sent to the terminal device via the communication unit to prompt the first respondent to re-answer the at least one question item, The received answers of the first answerers are stored in an answer database. Control unit and An information processing device comprising:

2. 2. The information processing device according to claim 1, wherein when the control unit compares the difference between the answer of the first respondent to the at least one question item and the answer of the second respondent to the at least one question item with the threshold, the control unit obtains answers of multiple respondents to the at least one question item from the answer database as the answer of the second respondent to the at least one question item.

3. The information processing device according to claim 2 , wherein the plurality of respondents are employees who are in the same area as the first respondent and who are engaged in the same field as the first respondent.

4. 3. The information processing device according to claim 2, wherein when the control unit determines that the number of answers to the at least one question stored in the answer database is less than a certain number, the control unit predicts the answer of the second respondent to the at least one question instead of retrieving answers of multiple respondents to the at least one question from the answer database as the answer of the second respondent to the at least one question.

5. 2. The information processing device according to claim 1, wherein the control unit, when comparing the difference between the first respondent's answer to the at least one question item and the first respondent's answer to a question item other than the at least one question item with the threshold, sets the threshold depending on the first respondent's answer to the question item other than the at least one question item.

6. the at least one question item includes two or more questions; The information processing device according to claim 1 , wherein the control unit determines, for each question item included in the two or more question items, a difference between the answer of the first answerer and an answer to be compared with the threshold value.

7. An information processing device according to any one of claims 1 to 6; the terminal device; A questionnaire system comprising:

8. An information processing device acquires, from a questionnaire item database, a plurality of question items included in a questionnaire conducted for each unit period; the information processing device creates a questionnaire for a first unit period including the acquired plurality of question items; the information processing device transmits the created questionnaire for the first unit period to a terminal device of a first respondent; the information processing device receives from the terminal device answers from the first respondent to each question included in the transmitted questionnaire for the first unit period; when the information processing device determines that a difference between an answer by the first respondent to at least one question item included in the plurality of question items and an answer by a second respondent different from the first respondent to the at least one question item, or an answer by the first respondent to either a question item different from the at least one question item included in the plurality of question items and an identical question item to the at least one question item included in a questionnaire for a second unit period prior to the first unit period, exceeds a threshold, the information processing device transmits an alert to the terminal device urging the first respondent to redo the answer to the at least one question item; The information processing device stores the received answers of the first respondents in an answer database. Survey methods including.

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