Emergency dispatch guidance method, system and storage medium

Abstract

The present application proposes a method, system and storage medium for emergency dispatch guidance, which includes: sending key information supplementary prompts to the user terminal according to the emergency call request sent by the user terminal; determining and sending the corresponding selection interface of multiple emergency plans according to the received key information; sending multiple preset key questions of the emergency plan selected by the user terminal to the user terminal; receiving the user terminal's answer to each preset key question, and conducting a real-time assessment of the emergency risk according to the answer to each preset key question, and obtaining the plan rating result, or determining the next preset key question, until all assessment results obtain the plan rating result and the real-time assessment is terminated; the dispatch center determines the target guidance content according to the plan rating result with the highest emergency risk level and the preset guidance script set, and sends the target guidance content to the user terminal. The present application shortens the time for on-site situation communication and improves the efficiency of dispatching and executing the plan.

Description

Technical Field

[0001] The present application belongs to the technical field of emergency dispatch guidance, and specifically relates to an emergency dispatch guidance method, system and storage medium. Background Art

[0002] At present, when people dial 120 for emergency calls, the dispatchers who receive the emergency calls usually perform a series of emergency dispatch operations according to the guidance of the dispatch command system, such as asking for the basic information of the caller and the injured, and sending the nearest vehicle based on the information learned.

[0003] The existing dispatch command system focuses more on the dispatcher's solution in the process of dispatching vehicles, but ignores the important role of the dispatcher as the pre-hospital emergency dispatch guide. It does not guide the dispatcher to understand the on-site situation in detail when communicating the alarm, and use this as an analysis method for pre-hospital emergency dispatch guidance. It also cannot assist the dispatcher to give reasonable emergency dispatch guidance suggestions based on the actual situation after understanding the on-site situation. Summary of the invention

[0004] The present application proposes an emergency dispatch guidance method, system and storage medium, which shortens the time for on-site situation communication and improves the efficiency of dispatch execution plan.

[0005] The first embodiment of the present application provides a method for guiding emergency dispatch, the method comprising:

[0006] The user terminal sends an emergency call request to the dispatch center, and the dispatch center sends a key information supplement prompt to the user terminal according to the emergency call request;

[0007] The dispatch center determines the corresponding multiple emergency plan selection interfaces according to the key information supplemented by the user terminal, and sends them to the user terminal for display;

[0008] The dispatch center sequentially sends multiple preset key questions of the emergency plan selected by the user terminal to the user terminal;

[0009] The dispatch center receives the user terminal's answer to each of the preset key questions in turn, and performs a real-time assessment of the emergency risk according to the answer to each of the preset key questions;

[0010] The dispatch center obtains the plan rating result according to the real-time evaluation result, or determines the next preset key issue, until all evaluation results obtain the plan rating result and the real-time evaluation is terminated;

[0011] The dispatch center determines the target guidance content according to the emergency plan rating result with the highest emergency risk level and the preset guidance script set, and sends the target guidance content to the user terminal.

[0012] In some embodiments of the present application, the real-time assessment of the first aid risk according to the answer to each of the preset key questions includes:

[0013] Match the answers to all preset key questions currently received with the preset risk rating rules;

[0014] Conduct real-time assessment of emergency risk based on matching results.

[0015] In some embodiments of the present application, obtaining a plan rating result according to the real-time evaluation result, or determining the next preset key issue, includes:

[0016] Obtaining a plan rating result according to the real-time evaluation result, and determining whether the plan rating result corresponds to a specified emergency risk level;

[0017] If yes, then end the implementation assessment;

[0018] If not, the next preset key question is determined based on the received answer to the preset key question.

[0019] In some embodiments of the present application, determining the next preset key question according to the received answer to the preset key question includes:

[0020] Determine whether the preset skip or jump rule is met based on the received answers to the preset key questions;

[0021] If so, the next preset key question is determined according to the preset skip or jump rules.

[0022] In some embodiments of the present application, the target guidance content is determined according to the emergency plan rating result with the highest emergency risk level and the preset guidance speech set, including:

[0023] Determine all sub-ratings included in the plan rating results;

[0024] Based on the preset guidance speech set, determining the guidance speech group corresponding to each sub-rating respectively;

[0025] The target guidance content is determined based on the guidance script group corresponding to each sub-rating.

[0026] In some embodiments of the present application, determining the target guidance content based on the guidance speech group corresponding to each sub-rating includes:

[0027] According to the priority of risk rating, determine the importance of each sub-rating to the guidance script group;

[0028] Based on the preset guidance speech set, the content corresponding to the guidance speech group with the highest importance is determined as the target guidance content.

[0029] In some embodiments of the present application, the sending the target guidance content to the user terminal includes:

[0030] Sending the home page content of the target guidance content to the user terminal, and receiving feedback results corresponding to the home page content;

[0031] The next page of content is sent according to the feedback results, answers to all preset key questions and preset guidance jump rules.

[0032] In some embodiments of the present application, sending the next page of content according to the feedback result, the answers to all preset key questions and the preset guiding jump rules includes:

[0033] Determine whether the preset guidance jump rules are met according to the feedback results and the answers to all preset key questions;

[0034] If yes, determine the guidance page to be redirected according to the preset guidance jump rule;

[0035] If not, the next page of the target guidance content is sent.

[0036] The embodiment of the second aspect of the present application provides an emergency dispatch guidance system, including a dispatch center and a user terminal, wherein:

[0037] The user terminal sends an emergency call request to the dispatch center, and the dispatch center sends a key information supplement prompt to the user terminal according to the emergency call request;

[0038] The dispatch center determines the corresponding multiple emergency plan selection interfaces according to the key information supplemented by the user terminal, and sends them to the user terminal for display;

[0039] The dispatch center sequentially sends to the user terminal a plurality of preset key questions of the emergency plan selected by the user terminal;

[0040] The dispatch center sequentially receives the user terminal's answer to each of the preset key questions, and performs real-time assessment of the emergency risk according to the answer to each of the preset key questions;

[0041] The dispatch center obtains the plan rating result according to the real-time evaluation result, or determines the next preset key issue, and ends the real-time evaluation after all evaluation results obtain the plan rating result;

[0042] The dispatch center determines the target guidance content according to the emergency plan rating result with the highest emergency risk level and the preset guidance script set, and sends the target guidance content to the user terminal.

[0043] An embodiment of the third aspect of the present application provides a computer-readable storage medium on which a computer program is stored, and the program is executed by a processor to implement the operating steps of the dispatching center in the method described in the first aspect.

[0044] The technical solution provided in the embodiments of the present application has at least the following technical effects or advantages:

[0045] The emergency dispatch guidance method provided in the embodiment of the present application can determine the corresponding multiple emergency plans for the user terminal to choose after the dispatch center receives the key information supplemented by the user terminal, and can send multiple preset key questions to the user terminal according to the emergency plan selected by the user terminal, and conduct real-time assessment of the emergency risk according to the answer of the user terminal, and obtain the plan rating result according to the real-time assessment result, or determine the next preset key question, and end the real-time assessment after all assessment results obtain the plan rating result, so as to be able to obtain the emergency risk level as early as possible, so as to carry out emergency dispatch as soon as possible, and simplify the preset key questions to shorten the question and answer time, and after obtaining the corresponding plan rating result, accurately calculate the target guidance content according to the plan rating result with the highest emergency risk level. BRIEF DESCRIPTION OF THE DRAWINGS

[0046] By reading the detailed description of the preferred embodiment below, various other advantages and benefits will become clear to those of ordinary skill in the art. The accompanying drawings are only used for the purpose of illustrating the preferred embodiment and are not considered to be limitations of the present application. In addition, the same reference symbols are used to represent the same components throughout the accompanying drawings.

[0047] In the attached picture:

[0048] Figure 1 A schematic diagram of a process flow of an emergency dispatch guidance method provided in an embodiment of the present application is shown;

[0049] Figure 2 A schematic diagram of a supplementary prompt interface is shown;

[0050] Figure 3 A schematic diagram of a plan selection interface including multiple emergency plans is shown;

[0051] Figure 4 A schematic diagram of a problem display interface is shown;

[0052] Figure 5 A logical schematic diagram of the emergency dispatch guidance method provided by an embodiment of the present application is shown;

[0053] Figure 6 is a schematic diagram of a display interface showing guidance content;

[0054] Figure 7A schematic diagram of the structure of an electronic device provided by an embodiment of the present application is shown;

[0055] Figure 8 A schematic diagram of a storage medium provided in an embodiment of the present application is shown. DETAILED DESCRIPTION

[0056] The exemplary embodiments of the present application will be described in more detail below with reference to the accompanying drawings. Although the exemplary embodiments of the present application are shown in the accompanying drawings, it should be understood that the present application can be implemented in various forms and should not be limited by the embodiments described herein. On the contrary, these embodiments are provided in order to enable a more thorough understanding of the present application and to fully convey the scope of the present application to those skilled in the art.

[0057] It should be noted that, unless otherwise specified, the technical terms or scientific terms used in this application should have the common meanings understood by technicians in the field to which this application belongs.

[0058] In order to solve the above technical problems, this embodiment studies the existing dispatching command system and its operation process, and finds that: the emergency plans of some emergency dispatching guidance systems do not conform to China's national conditions, there are a lot of invalid problems in the setting of key issues, and they do not conform to the common logic of Chinese people. The design of the guidance words is not personalized enough. According to different on-site situations, the dispatcher needs to make specific judgments on what kind of guidance suggestions need to be given, which has high requirements for the dispatcher's medical knowledge and work experience, and is not suitable for large-scale promotion.

[0059] Based on the above findings, the embodiment of the present application proposes a method, system and storage medium for emergency dispatch guidance. The system may include a dispatch center and a user terminal. The user terminal can be understood as an operating terminal of a dispatcher, and can present key questions and guidance content to the dispatcher through a display interface, and receive various feedbacks from the dispatcher, thereby realizing the emergency dispatch guidance method. Applying this method, after the dispatch center receives the key information supplemented by the user terminal, it can determine the corresponding multiple emergency plans for the user terminal to select, and can send multiple preset key questions to the user terminal according to the emergency plan selected by the user terminal, and perform real-time assessment and problem control of emergency risks according to the answers of the user terminal, so as to be able to obtain the emergency risk level as early as possible, so as to carry out emergency dispatch as soon as possible, and simplify the preset key questions to shorten the question and answer time, and after obtaining the corresponding plan rating results, accurately calculate the target guidance content according to the plan rating results with the highest emergency risk level.

[0060] like Figure 1 As shown, a method for emergency dispatch guidance provided by an embodiment of the present application includes the following steps:

[0061] Step S1: The user terminal sends an emergency call request to the dispatch center, and the dispatch center sends a key information supplement prompt to the user terminal according to the emergency call request.

[0062] Among them, key information includes but is not limited to the identity of the person calling for help (the injured person himself or others), the gender and age of the injured, the number of injured people, etc.

[0063] Matching application services and terminal APPs can be installed at the dispatch center and user terminals respectively to implement the emergency dispatch method. When the dispatcher receives an emergency call from someone, he or she can send an emergency call request to the dispatch center through the terminal APP. The dispatch center calls the application service and sends key information supplement prompts to the user terminal based on the emergency call request. The dispatcher can ask questions to the caller based on the emergency call and supplement key information based on the answers received.

[0064] Step S2: The dispatch center determines a plurality of corresponding emergency plan selection interfaces according to the key information supplemented by the received user terminal, and sends them to the user terminal for display.

[0065] In this embodiment, the Figure 2 The supplementary prompt interface shown in the figure sends a key information supplementary prompt to the user terminal. After the dispatcher completes all the key information supplements, he can click "Select Plan" in the supplementary prompt interface, and the user terminal sends the supplemented key information to the dispatch center. The dispatch center determines the corresponding plan selection interface including multiple emergency plans according to the received key information (such as Figure 3 The dispatcher then asks the caller about the on-site situation and selects the corresponding emergency plan based on experience and execution specifications.

[0066] Step S3: the dispatch center sends a plurality of preset key questions of the emergency plan selected by the user terminal to the user terminal in sequence.

[0067] Among them, the preset key questions are based on the type of emergency plan (refer to Figure 3 Different preset key questions can be set according to the characteristics of each emergency plan. For example, the preset key questions of trauma emergency plans may include but are not limited to the questions shown in Table 1. Other key questions can be preset for childbirth and pregnancy, such as the month of the pregnant woman, the injury, and whether there is bleeding.

[0068] After receiving the emergency plan selected by the user terminal, the dispatch center first selects several relatively important preset key questions corresponding to the emergency plan, such as whether the scene is safe, whether the injured is conscious, etc., and sends these preset key questions to the user terminal in sequence.

[0069] Table 1 Examples of key questions in trauma emergency plans

[0070]

[0071]

[0072] Step S4, the dispatch center receives the user terminal's answer to each preset key question in sequence, and performs a real-time assessment of the emergency risk according to the answer to each preset key question.

[0073] Step S5, the dispatch center obtains the plan rating result according to the real-time evaluation result, or determines the next preset key issue, and ends the real-time evaluation after all evaluation results obtain the plan rating result.

[0074] Among them, the rating rules of the plan rating results are divided into four categories according to the national emergency classification. The emergency priority can be divided according to the degree of severity, recorded as A, B, C, and D respectively, and each major category can be divided into multiple minor categories. The emergency priority rules are: A>B>C>D, 0>1>2...>n, for example: A1>B1, A0>A1.

[0075] After receiving the preset key questions sent by the dispatch center, the user terminal can Figure 4 The question interface shown is displayed to the dispatcher, and the dispatcher can ask the caller the preset key questions in sequence according to the emergency call, and feedback the answers to the preset key questions to the dispatch center based on the answers received.

[0076] The dispatch center receives the user terminal's answer to each preset key question in turn, and can first match all the currently received answers to the preset key questions with the preset risk rating rules, and then conduct a real-time assessment of the emergency risk based on the matching results.

[0077] After obtaining the plan rating result, the plan rating result can be obtained based on the real-time evaluation result, and it can be determined whether the plan rating result corresponds to the specified emergency risk level. If so, the evaluation is terminated; if not, the next preset key question is determined based on the answer to the received preset key question. Among them, the designated emergency risk level is higher (such as A0 level). In this case, the injured person needs to be rescued as soon as possible, and the content can be directly determined without asking subsequent key questions.

[0078] If the plan rating result does not correspond to the specified emergency risk level, it can be determined whether it meets the preset skip or jump rules according to the answers to the preset key questions received. Among them, the specific preset skip or jump rules can be set according to the actual situation. Different plan types can set different skip or jump rules. As shown in Table 2, it is the skip or jump rules of trauma emergency plans. If the current answer corresponds to a row in the logical judgment column in Table 2, then the corresponding jump or skip is performed to determine the next preset key question. If the current answer does not correspond to all rows in the logical judgment column in Table 2 (only the jump rules for some questions are shown), the next preset key question is determined according to the preset order of all preset key questions in the system. For example, when the option of question 1 is B, it can jump to the middle guidance page of question 1, and after completing the middle guidance page, enter the question 2 page. In this way, by setting a variety of jump and skip composite logics for key questions, a flexible question combination method based on specific business scenarios is realized, that is, in different 120 alarm situations, the system will automatically adjust the order of questions, whether to omit, etc. according to the alarm person's answer to the question. Compared with the existing mechanism of asking all the key questions from beginning to end according to the preset plan, the system selection without questions causes a waste of time and unnecessary communication costs. On the premise of retaining necessary questions, it saves the reaction time from alarm to understanding the situation and then to guidance, and improves the efficiency of pre-hospital emergency guidance.

[0079] Table 2 Examples of jump and skip rules for key questions in trauma emergency response plans

[0080] Serial number Question Number Rule Type Judgment Logic Target Page 1 1 Jump Q1-B Q1-Intermediate Guidance 2 3 Jump Rating = A0 Plan Guidance 3 4 Jump Q4-B Q8

[0081] like Figure 5As shown in the figure (Q indicates a question, and the number after Q indicates the sequence number of the question, such as Q2 indicates the second question), taking the trauma type as an example, the dispatch center can first send a question about whether the scene is safe to the user terminal, and then jump to the judgment based on the received answer. If the answer is unsafe, first provide certain safety guidance (such as how to move to a safe area), and then send questions about whether the person is conscious and breathing to the user terminal; if the answer is safe, directly send questions about whether the person is conscious and breathing to the user terminal. At this time, all the currently received answers can be matched with the risk rating rules preset for the trauma type emergency plan shown in Table 3 to determine which of the judgment logic columns all the current answers match, and then evaluate the emergency risk of the emergency task based on the matching result, and obtain the corresponding plan rating result based on the evaluation result. If the plan rating result is A0, the implementation assessment is terminated, and the guidance content corresponding to the plan rating result is determined according to the guidance content number corresponding to each plan level shown in Table 2; if the plan rating result is not A0, the next question is determined according to the above question jump or skip rules, such as the following questions, in order, where is the specific injured part, whether there is active bleeding, whether there are symptoms such as pale face, weakness and sweating, whether part of the body is broken, whether it can move normally, whether there is a wound on the skin surface, etc. (Specifically, one or more preset key questions can be sent to the user terminal at the same time through the display interface). Then, the plan rating result can be obtained according to the real-time evaluation results according to the rating rules shown in Table 3, and the calculation of each risk rating is independent of each other, and multiple rating results can exist at the same time. For example, when the injured person bleeds continuously, that is, when the option of question 5 is A, this case meets the rating A2; if the injured person also has symptoms of limb loss, that is, when the option of question 7 is A, this case also meets the rating A4.

[0082] In addition, the dispatch center may send display interfaces of different colors to the user terminal according to the current plan rating results, and may not distinguish sub-ratings. Of course, it may also be refined to sub-ratings, which is not specifically limited in this embodiment.

[0083] Table 3 Corresponding rules for rating and guidance content of trauma emergency plans

[0084]

[0085] It should be noted that the above steps S4 and S5 are a cyclic process, that is, each time step S4 is executed, the content of step S5 is executed, and after the content of step S5 is executed, step S4 is executed again.

[0086] Step S6: The dispatch center determines the target guidance content according to the emergency plan rating result with the highest emergency risk level and the preset guidance script set, and sends the target guidance content to the user terminal.

[0087] After completing the above-mentioned emergency risk assessment, the dispatch center can first determine the emergency plan rating result with the highest emergency risk level, and then select all the guidance words corresponding to the emergency plan rating result with the highest emergency risk level from the preset guidance words set according to the correspondence between the emergency plan rating results and the preset guidance words shown in Table 3 above. These guidance words can constitute the target guidance content, and then send the target guidance content to the user terminal.

[0088] As shown in Table 3, each plan rating may include multiple sub-ratings. When implementing the above step S6, all sub-ratings included in the plan rating result may be determined first, and then the guidance speech groups corresponding to each sub-rating may be determined based on the preset guidance speech sets corresponding to the trauma emergency plans shown in Tables 4 and 5 below; finally, the target guidance content may be determined based on the guidance speech groups corresponding to each sub-rating. For example, for the A2-hemorrhage rating, the corresponding guidance speech is G05 (1,3), i.e., the guidance content of the first and third items of the guidance speech card 05-trauma guidance card.

[0089] Table 4 Guidance words corresponding to trauma emergency plans: Contents of G26-CPR guidance card

[0090]

[0091]

[0092]

[0093] Table 5 Guidance words corresponding to trauma emergency plans: G05-Trauma Guidance Card

[0094]

[0095] When determining the target guidance content based on the guidance speech groups corresponding to each sub-rating, the importance of the guidance speech group can be determined according to the priority of each sub-rating (0 includes sub-ratings of different main levels), and then based on the preset guidance speech set, the content corresponding to the guidance speech group with the highest importance is determined as the target guidance content. For example, A2-prolonged bleeding corresponds to the guidance speech group G05 (1,3), A3-pale / purple-blue complexion corresponds to the guidance speech group G05 (2,4), and since A2>A3, the order of the guidance speech groups is: G05 (1,3), G05 (2,4). In this way, the cross-plan guidance logic is realized through the matching relationship between the preset risk rating and the guidance speech. That is, even if a certain plan (such as the trauma plan) is selected, after executing the key questions, the system can also provide a suitable solution based on the question options and risk conditions and the guidance content of all plans.

[0096] When the plan rating results include multiple ones, the secondary priority guidance speech group can be removed, but the mandatory display speech content is retained. For example, the A2 rating generates the guidance speech group G05 (1,3), and the A5 rating generates the guidance speech group G05 (1,5). The guidance speech groups are ranked as follows: G05 (1,3), G05 (1,5). The secondary priority speech group G05 (1,5) is removed, but since the G05 (5) speech is a mandatory external speech, it needs to be retained. The processing result is: G05 (1,3,5).

[0097] In addition, the generated guidance speech group can be deduplicated to generate the final guidance speech content. For example, before deduplication, G05(1,3,5,1,3) is obtained, and after deduplication, the result is G05(1,3,5).

[0098] After the guidance content is determined, the homepage content of the target guidance content can be sent to the user terminal first, which can be done by Figure 6 The display interface shown is presented to the dispatcher, who can tell the caller specific instructions through the emergency call, and then communicate further based on the instructions, and provide feedback on the homepage content based on what is heard.

[0099] For the above-mentioned trauma emergency plan, the guidance jump rules shown in Table 6 can be set. After receiving the feedback results, the dispatch center can determine whether it meets the preset guidance jump rules based on the feedback results and the answers to all preset key questions; if so, the guidance page to be jumped is determined according to the preset guidance jump rules; if not, the next page of the target guidance content is sent. For example, when guidance speech 1 and guidance speech 2 exist at the same time, skip guidance speech 1 and directly enter the content of the next guidance speech. In this way, by setting multiple jump and skip composite logics for guidance speech, a flexible guidance combination method based on specific business scenarios is realized, that is, in different 120 pre-hospital guidance situations, the system will automatically adjust the order and content of the guidance speech according to the guidance feedback results given by the caller. And on the premise of retaining necessary guidance, a large amount of invalid mechanical guidance content is omitted, and only the most necessary and targeted guidance content is provided.

[0100] Table 6 Preset guidance jump rules corresponding to trauma emergency plans

[0101] Serial number Guidance Number Rule Type Judgment Logic Target Page 1 1 jump over When there is guidance speech 2 Next guide

[0102] In the emergency dispatch guidance method provided in this embodiment, after the dispatch center receives the key information supplemented by the user terminal, it can determine the corresponding multiple emergency plans for the user terminal to choose, and can send multiple preset key questions to the user terminal according to the emergency plan selected by the user terminal, and perform real-time assessment of the emergency risk according to the answer of the user terminal, and obtain the plan rating result according to the real-time assessment result, or determine the next preset key question, and end the real-time assessment after all assessment results obtain the plan rating result, so as to be able to obtain the emergency risk level as early as possible, so as to carry out emergency dispatch as soon as possible, and simplify the preset key questions to shorten the question and answer time, and after obtaining the corresponding plan rating result, accurately calculate the target guidance content according to the plan rating result with the highest emergency risk level.

[0103] Based on the same concept as the above emergency dispatch guidance method, this embodiment also provides an emergency dispatch guidance system, including a dispatch center and a user terminal, wherein:

[0104] The user terminal sends an emergency call request to the dispatch center, and the dispatch center sends a key information supplement prompt to the user terminal according to the emergency call request;

[0105] The dispatch center determines the corresponding multiple emergency plan selection interfaces according to the key information supplemented by the user terminal, and sends them to the user terminal for display;

[0106] The dispatch center sequentially sends multiple preset key questions of the emergency plan selected by the user terminal to the user terminal;

[0107] The dispatch center receives the user terminal's answer to each preset key question in turn, and performs a real-time assessment of the emergency risk based on the answer to each preset key question;

[0108] The dispatch center obtains the plan rating result based on the real-time evaluation result, or determines the next preset key issue, and ends the real-time evaluation after all evaluation results have obtained the plan rating result;

[0109] The dispatch center determines the target guidance content based on the emergency plan rating results with the highest emergency risk level and the preset guidance script set, and sends the target guidance content to the user terminal.

[0110] The above-mentioned emergency dispatch guidance system has the same concept as the emergency dispatch guidance method, and at least can achieve the beneficial effects that the emergency dispatch guidance method can achieve, which will not be repeated here.

[0111] The present application also provides an electronic device to execute the operation steps of the dispatch center in the above-mentioned emergency dispatch guidance method. Figure 7 , which shows a schematic diagram of an electronic device provided by some embodiments of the present application. Figure 7As shown, the electronic device 8 includes: a capacitive screen (not shown in the figure), a processor 800, a memory 801, a bus 802 and a communication interface 803, and the processor 800, the communication interface 803 and the memory 801 are connected via the bus 802; the memory 801 stores a computer program that can be run on the processor 800, and when the processor 800 runs the computer program, it executes the operating steps of the dispatch center in the emergency dispatch guidance method provided in any of the aforementioned embodiments of the present application.

[0112] The memory 801 may include a high-speed random access memory (RAM), and may also include a non-volatile memory, such as at least one disk storage. The communication connection between the device network element and at least one other network element is realized through at least one communication interface 803 (which may be wired or wireless), and the Internet, wide area network, local area network, metropolitan area network, etc. may be used.

[0113] The bus 802 may be an ISA bus, a PCI bus, or an EISA bus, etc. The bus may be divided into an address bus, a data bus, a control bus, etc. The memory 801 is used to store programs, and the processor 800 executes the programs after receiving the execution instruction. The operation steps of the dispatch center in the emergency dispatch guidance method disclosed in any implementation of the embodiment of the present application may be applied to the processor 800, or implemented by the processor 800.

[0114] The processor 800 may be an integrated circuit chip with signal processing capabilities. In the implementation process, each step of the above method can be completed by the hardware integrated logic circuit or software instructions in the processor 800. The above processor 800 can be a general-purpose processor, including a central processing unit (CPU), a network processor (NP), etc.; it can also be a digital signal processor (DSP), an application-specific integrated circuit (ASIC), a readily available programmable gate array (FPGA) or other programmable logic devices, discrete gates or transistor logic devices, discrete hardware components. The methods, steps and logic block diagrams disclosed in the embodiments of the present application can be implemented or executed. The general-purpose processor can be a microprocessor or the processor can also be any conventional processor, etc. The steps of the method disclosed in the embodiments of the present application can be directly embodied as a hardware decoding processor to be executed, or the hardware and software modules in the decoding processor can be executed. The software module can be located in a mature storage medium in the field such as a random access memory, a flash memory, a read-only memory, a programmable read-only memory or an electrically erasable programmable memory, a register, etc. The storage medium is located in the memory 801, and the processor 800 reads the information in the memory 801 and completes the steps of the above method in combination with its hardware.

[0115] The electronic device provided in the embodiment of the present application and the emergency dispatch guidance method provided in the embodiment of the present application are based on the same inventive concept and have the same beneficial effects as the methods adopted, operated or implemented therein.

[0116] The present application also provides a computer-readable storage medium corresponding to the operation steps of the dispatch center in the emergency dispatch guidance method provided in the above-mentioned embodiment. Figure 8 The computer-readable storage medium shown is a CD 30 on which a computer program (i.e., a program product) is stored. When the computer program is run by the processor, it will execute the operating steps of the dispatch center in the emergency dispatch guidance method provided in any of the aforementioned implementation methods.

[0117] It should be noted that examples of computer-readable storage media may also include, but are not limited to, phase change memory (PRAM), static random access memory (SRAM), dynamic random access memory (DRAM), other types of random access memory (RAM), read-only memory (ROM), electrically erasable programmable read-only memory (EEPROM), flash memory or other optical or magnetic storage media, which are not listed here one by one.

[0118] The computer-readable storage medium provided in the above-mentioned embodiments of the present application and the emergency dispatch guidance method provided in the embodiments of the present application are based on the same inventive concept and have the same beneficial effects as the methods adopted, run or implemented by the application programs stored therein.

[0119] It should be noted that:

[0120] In the description provided herein, a large number of specific details are described. However, it is understood that the embodiments of the present application can be practiced without these specific details. In some instances, well-known structures and technologies are not shown in detail so as not to obscure the understanding of this description.

[0121] Similarly, it should be understood that in order to streamline the present application and help understand one or more of the various inventive aspects, in the above description of the exemplary embodiments of the present application, the various features of the present application are sometimes grouped together into a single embodiment, figure, or description thereof. However, the disclosed method should not be interpreted as reflecting the following schematic diagram: the claimed application requires more features than the features clearly stated in each claim. More specifically, as reflected in the claims below, the inventive aspects are less than all the features of the single embodiment disclosed above. Therefore, the claims following the specific embodiment are hereby expressly incorporated into the specific embodiment, wherein each claim itself serves as a separate embodiment of the present application.

[0122] In addition, those skilled in the art will appreciate that, although some embodiments herein include certain features included in other embodiments but not other features, the combination of features of different embodiments is meant to be within the scope of the present application and form different embodiments. For example, in the claims below, any one of the claimed embodiments may be used in any combination.

Claims

1. A method for guiding emergency dispatch, characterized in that: The method comprises: The user terminal sends an emergency call request to the dispatch center, and the dispatch center sends a key information supplement prompt to the user terminal according to the emergency call request; The dispatch center determines the corresponding selection interface of multiple emergency plans according to the key information supplemented by the user terminal, and sends it to the user terminal for display; The dispatch center sequentially sends multiple preset key questions of the emergency plan selected by the user terminal to the user terminal; The dispatch center receives the user terminal's answer to each of the preset key questions in turn, and performs a real-time assessment of the emergency risk according to the answer to each of the preset key questions; The dispatch center obtains the plan rating result according to the real-time evaluation result, or determines the next preset key issue, until all evaluation results obtain the plan rating result and the real-time evaluation is terminated; The dispatch center determines the target guidance content according to the emergency plan rating result with the highest emergency risk level and the preset guidance script set, and sends the target guidance content to the user terminal.

2. The method according to claim 1, characterized in that The first aid risk is assessed in real time according to the answers to each of the preset key questions, including: Match the answers to all preset key questions currently received with the preset risk rating rules; Conduct real-time assessment of emergency risk based on matching results.

3. The method according to claim 1, characterized in that Obtaining a plan rating result according to the real-time evaluation result, or determining the next preset key issue, includes: Obtaining a plan rating result according to the real-time evaluation result, and determining whether the plan rating result corresponds to a specified emergency risk level; If yes, then end the implementation assessment; If not, the next preset key question is determined based on the received answer to the preset key question.

4. The method according to claim 3, characterized in that Determining the next preset key question according to the received answer to the preset key question includes: Determine whether the preset skip or jump rule is met based on the received answers to the preset key questions; If so, the next preset key question is determined according to the preset skip or jump rules.

5. The method according to claim 1, characterized in that: The target guidance content is determined based on the emergency plan rating results with the highest emergency risk level and the preset guidance script set, including: Determine all sub-ratings included in the plan rating results; Based on the preset guidance speech set, determining the guidance speech group corresponding to each sub-rating respectively; The target guidance content is determined based on the guidance script group corresponding to each sub-rating.

6. The method according to claim 5, characterized in that The target guidance content is determined based on the guidance speech group corresponding to each sub-rating, including: According to the priority of risk rating, determine the importance of each sub-rating to the guidance script group; Based on the preset guidance speech set, the content corresponding to the guidance speech group with the highest importance is determined as the target guidance content.

7. The method according to claim 1, characterized in that The sending the target guidance content to the user terminal includes: Sending the home page content of the target guidance content to the user terminal, and receiving feedback results corresponding to the home page content; The next page of content is sent according to the feedback results, answers to all preset key questions and preset guidance jump rules.

8. The method according to claim 7, characterized in that Send the next page of content based on the feedback results, answers to all preset key questions and preset guidance jump rules, including: Determine whether the preset guidance jump rules are met according to the feedback results and the answers to all preset key questions; If yes, determine the guidance page to be redirected according to the preset guidance jump rule; If not, the next page of the target guidance content is sent.

9. An emergency dispatch guidance system, characterized in that: It includes a dispatch center and user terminals, among which: The user terminal sends an emergency call request to the dispatch center, and the dispatch center sends a key information supplement prompt to the user terminal according to the emergency call request; The dispatch center determines the corresponding multiple emergency plan selection interfaces according to the key information supplemented by the user terminal, and sends them to the user terminal for display; The dispatch center sequentially sends to the user terminal a plurality of preset key questions of the emergency plan selected by the user terminal; The dispatch center sequentially receives the user terminal's answer to each of the preset key questions, and performs real-time assessment of the emergency risk according to the answer to each of the preset key questions; The dispatch center obtains the plan rating result according to the real-time evaluation result, or determines the next preset key issue, and ends the real-time evaluation after all evaluation results obtain the plan rating result; The dispatch center determines the target guidance content according to the emergency plan rating result with the highest emergency risk level and the preset guidance speech set, and sends the target guidance content to the user terminal.

10. A computer-readable storage medium having a computer program stored thereon, characterized in that: The program is executed by the processor to implement the operation steps of the dispatch center in the method as described in any one of claims 1-8.

Images