Order information processing method, device, electronic device and storage medium

Abstract

The present disclosure relates to an order information processing method, device, electronic device and storage medium, and belongs to the field of network technology. The method includes: determining the first virtual resource quantity consumed by the target user for returning the item based on the item return information of the target order; determining the logistics compensation information indicating compensation for the target object based on the resource quantity of the logistics deduction resource and the first virtual resource quantity; providing a resource return interface to the target terminal based on the logistics compensation information to trigger the resource return process. Through the above technical solution, in the event of an item return during the item transaction process, the deduction method and deduction quantity of the logistics deduction resource can be combined to provide users with accurate, transparent and intuitive logistics compensation information, thereby reducing the user's understanding cost, thereby reducing the communication needs between users, effectively simplifying the coordination process, saving human resources, and greatly improving transaction efficiency.

Description

Technical Field

[0001] The present disclosure relates to the field of network technology, and in particular to an order information processing method, device, electronic device and storage medium. Background Art

[0002] With the development of network technology and e-commerce, online shopping has become a popular consumption method. Buyers place e-shopping orders online, and sellers mail the goods to buyers through offline logistics. When buyers need to return goods due to the seller's fault (such as product quality issues), they need to send the goods back to the seller first; after the seller receives the goods, they will return the payment to the buyer and pay the shipping costs incurred by the return. In this process, buyers and sellers often have disputes over the amount of return shipping costs.

[0003] At present, the return shipping fee issue is usually resolved by the buyer and seller through communication. If the buyer and seller cannot reach an agreement, the e-commerce platform will intervene to coordinate. The entire communication and coordination process is complicated and ineffective, which not only consumes a lot of human resources, but also has a great impact on the user experience of both buyers and sellers, resulting in very low transaction efficiency. Summary of the invention

[0004] The present disclosure provides an order information processing method, device, electronic device and storage medium, which can simplify the coordination process, save human resources and improve transaction efficiency. The technical solution of the present disclosure is as follows:

[0005] According to a first aspect of an embodiment of the present disclosure, there is provided an order information processing method, which is applied to a server, and the method includes:

[0006] Determine, based on the item return information of the target order, a first virtual resource quantity, where the first virtual resource quantity refers to the quantity of virtual resources consumed by the target object for returning the item corresponding to the target order;

[0007] If the target order corresponds to a logistics deduction resource, the logistics compensation information of the target order is determined based on the first virtual resource quantity and the resource quantity of the logistics deduction resource, and the logistics compensation information indicates the second virtual resource quantity used to compensate the target object and the method for determining the second virtual resource quantity;

[0008] Based on the logistics compensation information of the target order, a resource return interface is provided to the target terminal, and the resource return interface is used to trigger the resource return process for the target order.

[0009] In a possible implementation, if the target order corresponds to a logistics deduction resource, the logistics compensation information of the target order is determined based on the first virtual resource quantity and the resource quantity of the logistics deduction resource, including any of the following:

[0010] In the case where the resource quantity of the logistics deduction resource is greater than or equal to the first virtual resource quantity, the second virtual resource quantity is determined to be equal to zero, and the second virtual resource quantity is determined as a full deduction;

[0011] When the resource quantity of the logistics deduction resource is less than the first virtual resource quantity, the second virtual resource quantity is determined to be equal to the difference between the resource quantity of the logistics deduction resource and the first virtual resource quantity, and the method for determining the second virtual resource quantity is partial deduction.

[0012] In a possible implementation, if the target order corresponds to a logistics deduction resource, determining the logistics compensation information of the target order based on the first virtual resource quantity and the resource quantity of the logistics deduction resource includes:

[0013] Based on the item return information of the target order, determine the return type of the target order, and the return type indicates the time when the logistics deduction resource corresponding to the target order takes effect;

[0014] Based on the return type of the target order, the quantity of the first virtual resource and the quantity of the logistics deduction resource, the logistics compensation information of the target order is determined.

[0015] In a possible implementation manner, the logistics compensation information of the target order is determined based on the return type of the target order, the quantity of the first virtual resource, and the number of resources of the logistics deduction resource, including any of the following:

[0016] In the case where the resource quantity of the logistics deduction resource is greater than or equal to the first virtual resource quantity, if the return type is the first return type, it is determined that the second virtual resource quantity in the logistics compensation information is equal to zero, and the method for determining the second virtual resource quantity is a pre-full deduction, and the first return type indicates that the logistics deduction resource corresponding to the target order is not effective when the target object returns the item;

[0017] In the case where the resource quantity of the logistics deduction resource is less than the first virtual resource quantity, if the return type is the first return type, the second virtual resource quantity in the logistics compensation information is determined to be equal to the difference between the resource quantity of the logistics deduction resource and the first virtual resource quantity, and the method for determining the second virtual resource quantity is to partially deduct in advance;

[0018] In the case where the resource quantity of the logistics deduction resource is greater than or equal to the first virtual resource quantity, if the return type is the second return type, it is determined that the second virtual resource quantity in the logistics compensation information is equal to zero, and the second virtual resource quantity is determined as fully deducted. The second return type indicates that the logistics deduction resource corresponding to the target order takes effect when the target object returns the item;

[0019] In the case where the resource quantity of the logistics deduction resources is less than the first virtual resource quantity, if the return type is the second return type, the second virtual resource quantity in the logistics compensation information is determined to be equal to the difference between the resource quantity of the logistics deduction resources and the first virtual resource quantity, and the method for determining the second virtual resource quantity is that partial deduction has been made.

[0020] In a possible implementation manner, the resource return interface displays the third virtual resource quantity corresponding to the item, the second virtual resource quantity, and a method for determining the second virtual resource quantity.

[0021] In a possible implementation manner, determining the first virtual resource quantity based on the item return information of the target order includes:

[0022] Based on the logistics number included in the item return information, the first virtual resource quantity is determined.

[0023] In a possible implementation manner, determining the first virtual resource quantity based on the logistics number included in the item return information includes:

[0024] In the case where the logistics number is associated with the target logistics, based on the logistics number, determining the first virtual resource quantity from a logistics database associated with the server;

[0025] When the logistics number is not associated with the target logistics, the non-target logistics associated with the logistics number is determined, and the first virtual resource quantity is determined from a logistics database associated with the non-target logistics.

[0026] In a possible implementation manner, the order information processing method further includes:

[0027] If the target order does not correspond to the logistics deduction resources, the second virtual resource quantity is determined to be equal to the first virtual resource quantity, and the second virtual resource quantity is determined in a manner of full compensation.

[0028] According to a second aspect of an embodiment of the present disclosure, there is provided an order information processing method, which is applied to a terminal, and the method includes:

[0029] Displaying an order after-sales interface, where the order after-sales interface includes at least one order in an after-sales state;

[0030] In response to a confirmation receipt operation for a target order in an after-sales state in the order after-sales interface, a resource return interface for the target order is displayed, and the resource return interface is used to trigger a resource return process for the target order;

[0031] Displaying logistics compensation information of the target order in the resource return interface, the logistics compensation information indicates the amount of the second virtual resource used to compensate the target object corresponding to the target order and the method for determining the amount of the second virtual resource;

[0032] In response to a confirmation operation on the resource return interface, a resource return process for the target order is triggered.

[0033] In a possible implementation manner, the logistics compensation information of the target order displayed in the resource return interface includes:

[0034] The third virtual resource quantity, the second virtual resource quantity, and the method for determining the second virtual resource quantity of the item corresponding to the target order are displayed in the resource return interface.

[0035] In a possible implementation manner, the resource return interface displaying the target order includes:

[0036] Based on the logistics compensation information of the target order, a negotiation option of the target order is displayed in the resource return interface of the target order, and the negotiation option is used to provide feedback on the logistics compensation information.

[0037] In a possible implementation, based on the logistics compensation information of the target order, the negotiation options of the target order displayed in the resource return interface of the target order include:

[0038] When the second virtual resource quantity is greater than zero, a negotiation option of the target order is displayed in the resource return interface.

[0039] In one possible implementation, the negotiation options include a rejection option and an adjustment option;

[0040] The reject option is used to reject the resource return process for the target order;

[0041] The adjustment option is used to adjust the second virtual resource quantity to trigger a resource return process for the target order based on the adjusted second virtual resource quantity.

[0042] According to a third aspect of an embodiment of the present disclosure, there is provided an order information processing device, the device comprising:

[0043] A resource determination unit is configured to execute the item return information based on the target order and determine a first virtual resource quantity, where the first virtual resource quantity refers to the quantity of virtual resources consumed by the target object for returning the item corresponding to the target order;

[0044] A compensation determination unit, configured to determine logistics compensation information of the target order based on the first virtual resource quantity and the resource quantity of the logistics deduction resource if the target order corresponds to the logistics deduction resource, wherein the logistics compensation information indicates the second virtual resource quantity used to compensate the target object and a method for determining the second virtual resource quantity;

[0045] The return unit is configured to execute logistics compensation information based on the target order and provide a resource return interface to the target terminal, where the resource return interface is used to trigger a resource return process for the target order.

[0046] In a possible implementation manner, the compensation determination unit is configured to perform any of the following:

[0047] When the resource quantity of the logistics deduction resource is greater than or equal to the first virtual resource quantity, the second virtual resource quantity is determined to be equal to zero, and the second virtual resource quantity is determined in a manner of full deduction;

[0048] When the resource quantity of the logistics deduction resource is less than the first virtual resource quantity, the second virtual resource quantity is determined to be equal to the difference between the resource quantity of the logistics deduction resource and the first virtual resource quantity, and the second virtual resource quantity is determined by partial deduction.

[0049] In a possible implementation manner, the compensation determination unit includes:

[0050] A first determination module is configured to execute the item return information based on the target order and determine the return type of the target order, where the return type indicates the time when the logistics deduction resource corresponding to the target order takes effect;

[0051] The second determination module is configured to determine the logistics compensation information of the target order based on the return type of the target order, the quantity of the first virtual resource and the quantity of the logistics deduction resources.

[0052] In a possible implementation manner, the second determining module is configured to perform any of the following:

[0053] In the case where the resource quantity of the logistics deduction resource is greater than or equal to the first virtual resource quantity, if the return type is the first return type, it is determined that the second virtual resource quantity in the logistics compensation information is equal to zero, and the method for determining the second virtual resource quantity is a pre-full deduction, and the first return type indicates that the logistics deduction resource corresponding to the target order is not effective when the target object returns the item;

[0054] In the case where the resource quantity of the logistics deduction resource is less than the first virtual resource quantity, if the return type is the first return type, the second virtual resource quantity in the logistics compensation information is determined to be equal to the difference between the resource quantity of the logistics deduction resource and the first virtual resource quantity, and the method for determining the second virtual resource quantity is to partially deduct in advance;

[0055] In the case where the resource quantity of the logistics deduction resource is greater than or equal to the first virtual resource quantity, if the return type is the second return type, it is determined that the second virtual resource quantity in the logistics compensation information is equal to zero, and the second virtual resource quantity is determined as fully deducted. The second return type indicates that the logistics deduction resource corresponding to the target order takes effect when the target object returns the item;

[0056] In the case where the resource quantity of the logistics deduction resources is less than the first virtual resource quantity, if the return type is the second return type, the second virtual resource quantity in the logistics compensation information is determined to be equal to the difference between the resource quantity of the logistics deduction resources and the first virtual resource quantity, and the method for determining the second virtual resource quantity is that partial deduction has been made.

[0057] In a possible implementation manner, the resource return interface displays the third virtual resource quantity corresponding to the item, the second virtual resource quantity, and a method for determining the second virtual resource quantity.

[0058] In one possible implementation, the resource determination unit is configured to execute:

[0059] Based on the logistics number included in the item return information, the first virtual resource quantity is determined.

[0060] In one possible implementation, the resource determination unit is configured to execute:

[0061] In the case where the logistics number is associated with the target logistics, based on the logistics number, determining the first virtual resource quantity from a logistics database associated with the server;

[0062] When the logistics number is not associated with the target logistics, the non-target logistics associated with the logistics number is determined, and the first virtual resource quantity is determined from a logistics database associated with the non-target logistics.

[0063] In a possible implementation manner, the compensation determination unit is further configured to execute:

[0064] If the target order does not correspond to the logistics deduction resources, the second virtual resource quantity is determined to be equal to the first virtual resource quantity, and the second virtual resource quantity is determined in a manner of full compensation.

[0065] According to a fourth aspect of an embodiment of the present disclosure, there is provided an order information processing device, the device comprising:

[0066] A first display unit is configured to execute and display an order after-sales interface, where the order after-sales interface includes at least one order in an after-sales state;

[0067] A second display unit is configured to execute, in response to a confirmation receipt operation for a target order in an after-sales state in the order after-sales interface, display a resource return interface for the target order, the resource return interface being used to trigger a resource return process for the target order;

[0068] A third display unit is configured to display the logistics compensation information of the target order in the resource return interface, where the logistics compensation information indicates the amount of the second virtual resource used to compensate the target object corresponding to the target order and the method for determining the amount of the second virtual resource;

[0069] The fourth display unit is configured to execute a confirmation operation in response to the resource return interface, and trigger a resource return process for the target order.

[0070] In one possible implementation, the third display unit is configured to execute:

[0071] The third virtual resource quantity, the second virtual resource quantity, and the method for determining the second virtual resource quantity of the item corresponding to the target order are displayed in the resource return interface.

[0072] In a possible implementation manner, the third display unit includes:

[0073] The negotiation module is configured to execute logistics compensation information based on the target order, and display the negotiation options of the target order in the resource return interface of the target order, and the negotiation options are used to provide feedback on the logistics compensation information.

[0074] In one possible implementation, the negotiation module is configured to execute:

[0075] When the second virtual resource quantity is greater than zero, a negotiation option of the target order is displayed in the resource return interface.

[0076] In one possible implementation, the negotiation options include a rejection option and an adjustment option;

[0077] The reject option is used to reject the resource return process for the target order;

[0078] The adjustment option is used to adjust the second virtual resource quantity to trigger a resource return process for the target order based on the adjusted second virtual resource quantity.

[0079] According to a fifth aspect of an embodiment of the present disclosure, an electronic device is provided, the electronic device comprising:

[0080] one or more processors;

[0081] A memory for storing program codes executable by the processor;

[0082] The processor is configured to execute the program code to implement the order information processing method provided in the first aspect or the order information processing method provided in the second aspect.

[0083] According to the sixth aspect of an embodiment of the present disclosure, a computer-readable storage medium is provided, which includes: when the program code in the computer-readable storage medium is executed by a processor of an electronic device, the electronic device is enabled to execute the order information processing method provided by the first aspect or the order information processing method provided by the second aspect.

[0084] According to the seventh aspect of an embodiment of the present disclosure, a computer program product is provided, comprising one or more instructions, which are executed by one or more processors of an electronic device, so that the electronic device can execute the order information processing method provided by the first aspect or the order information processing method provided by the second aspect.

[0085] It is to be understood that the foregoing general description and the following detailed description are exemplary and explanatory only and are not restrictive of the present disclosure. BRIEF DESCRIPTION OF THE DRAWINGS

[0086] The drawings herein are incorporated into and constitute a part of the specification, illustrate embodiments consistent with the present disclosure, and together with the description are used to explain the principles of the present disclosure, and do not constitute improper limitations on the present disclosure.

[0087] Figure 1 is a schematic diagram of an implementation environment of an order information processing method according to an exemplary embodiment;

[0088] Figure 2 is a flow chart of a method for processing order information according to an exemplary embodiment;

[0089] Figure 3 is a flow chart of a method for processing order information according to an exemplary embodiment;

[0090] Figure 4 is a flow chart of a method for processing order information according to an exemplary embodiment;

[0091] Figure 5is a schematic diagram of an item return interface according to an exemplary embodiment;

[0092] Figure 6 is a schematic diagram of a resource return interface according to an exemplary embodiment;

[0093] Figure 7 is a schematic diagram showing a negotiation option according to an exemplary embodiment;

[0094] Figure 8 is a schematic diagram showing a successful return of a resource according to an exemplary embodiment;

[0095] Fig. 9 is a flow chart showing a resource return according to an exemplary embodiment;

[0096] Fig.10 is a block diagram of an order information processing device according to an exemplary embodiment;

[0097] Fig.11 is a block diagram of an order information processing device according to an exemplary embodiment;

[0098] Fig.12 is a block diagram of a server according to an exemplary embodiment;

[0099] Fig.13 It is a block diagram of a terminal according to an exemplary embodiment. DETAILED DESCRIPTION

[0100] In order to enable ordinary persons in the art to better understand the technical solutions of the present disclosure, the technical solutions in the embodiments of the present disclosure will be clearly and completely described below in conjunction with the accompanying drawings.

[0101] It should be noted that the terms "first", "second", etc. in the specification and claims of the present disclosure and the above-mentioned drawings are used to distinguish similar objects, and are not necessarily used to describe a specific order or sequence. It should be understood that the data used in this way can be interchanged where appropriate, so that the embodiments of the present disclosure described herein can be implemented in an order other than those illustrated or described herein. The embodiments described in the following exemplary embodiments do not represent all embodiments consistent with the present disclosure. Instead, they are merely examples of devices and methods consistent with some aspects of the present disclosure as detailed in the appended claims.

[0102] It should be noted that the information (including but not limited to user device information, user personal information, etc.), data (including but not limited to data used for analysis, stored data, displayed data, etc.) and signals involved in this disclosure are all authorized by the user or fully authorized by all parties, and the collection, use and processing of relevant data must comply with the relevant laws, regulations and standards of relevant countries and regions. For example, the order information involved in this application is obtained with full authorization.

[0103] Figure 1 is a schematic diagram of an implementation environment of an order information processing method provided by an embodiment of the present disclosure, see Figure 1 The implementation environment includes: an object terminal 110, a target terminal 120 and a server 130.

[0104] In the disclosed embodiment, the server 130 is used to provide background information processing services for the target order, which indicates an ongoing item transaction event. In some embodiments, based on the transaction progress of the item, the target order will be at different stages in the item transaction process, for example, (buyer) paid, (seller) shipped, refunding, or refund successful, etc. The server is used to manage and execute the item transaction process corresponding to the target order, thereby providing information processing services for both parties conducting the item transaction.

[0105] Optionally, server 130 can be an independent physical server, a server cluster or distributed file system composed of multiple physical servers, or a cloud server that provides basic cloud computing services such as cloud services, cloud databases, cloud computing, cloud functions, cloud storage, network services, cloud communications, middleware services, domain name services, security services, content delivery networks (CDN), as well as big data and artificial intelligence platforms.

[0106] In the embodiment of the present disclosure, the object terminal 110 corresponds to the target object, which refers to a buyer user who trades items through a target order. Optionally, an application that supports buyer users to trade items runs in the object terminal 110, for example, an online item trading application, or a short video application that supports online item trading functions.

[0107] In the embodiment of the present disclosure, the target terminal 120 corresponds to the seller user of the target order. Optionally, the target terminal 110 runs an application supporting the item transaction function, such as an online item transaction application, or a short video application supporting the online item transaction function.

[0108] Optionally, the object terminal 110 and the target terminal 120 may be at least one of a smart phone, a smart watch, a desktop computer, a laptop computer, a virtual reality terminal, an augmented reality terminal, a wireless terminal, a laptop computer, etc. The object terminal 110 and the target terminal 120 have a communication function and can access the Internet. The object terminal 110 and the target terminal 120 may generally refer to one of a plurality of terminals. This embodiment only takes the object terminal 110 and the target terminal 120 as examples. Those skilled in the art may know that the number of the above terminals may be more or less.

[0109] Optionally, the server 130, the object terminal 110 and the target terminal 120 may be directly or indirectly connected via wired or wireless communication, which is not limited in the embodiments of the present disclosure. Of course, the server 130 may also include other functional servers to provide more comprehensive and diversified services, which is not limited in the embodiments of the present disclosure.

[0110] Next, based on the above implementation environment, the technical solution provided by the embodiment of the present disclosure is introduced.

[0111] First, an order information processing method provided in an embodiment of the present application is introduced from the perspective of a server providing background information processing services. Figure 2 is a flow chart of a method for processing order information according to an exemplary embodiment. Figure 2 As shown, the method is executed by the server in the above implementation environment, and includes the following steps:

[0112] In step 201, the server determines a first virtual resource quantity based on the item return information of the target order, where the first virtual resource quantity refers to the quantity of virtual resources consumed by the target object for returning the item corresponding to the target order.

[0113] The target order indicates an ongoing item transaction event, for example, a commodity transaction order, indicating that the item has been sold. In some embodiments, the target order is used to record and transmit relevant information involved in the item transaction process, for example, a commodity transaction order records the logistics information of the item shipment, the information of the item, and the user information of the buyer and seller.

[0114] The target object refers to the buyer user who conducts item transactions through the target order. For ease of explanation, in the subsequent explanation process, the buyer user is also the target object.

[0115] In an embodiment of the present application, based on the transaction progress of the item, the target order will be in different stages of the item transaction process, for example, (buyer) has paid, (seller) has shipped, refunding or refunding successfully, etc. Among them, the item corresponding to the target order has been returned by the target object, that is, the target order is currently in the "item return" stage in the item transaction process, for example, "return and refund". Among them, the item return information indicates the relevant information of the buyer user returning the item, for example, the reason for returning the item and the logistics information of the returned item. In some embodiments, the item return information carries the return responsibility type corresponding to the target order. Optionally, the return responsibility type includes types such as buyer responsibility and seller responsibility. In some embodiments, by detecting the return reason option selected by the target object when returning the item, for example, the product quality reason, the return responsibility type corresponding to the target order can be determined according to the return responsibility field of the return reason option. For example, the value of the return responsibility field of the return reason option is 1, indicating that the return responsibility type corresponding to the target order is the seller's responsibility, and the value of the return responsibility field is 0, indicating that the return responsibility type corresponding to the target order is the buyer's responsibility.

[0116] In some embodiments, if the return responsibility type corresponding to the target order is seller responsibility, the virtual resources consumed by the buyer user in returning the item shall be compensated by the seller user. In this example, the buyer user pre-assumes the virtual resources of the first virtual resource quantity for the seller user, and therefore, the first virtual resource quantity indicates the amount of virtual resources that the seller user should compensate the buyer user.

[0117] In step 202, if the target order corresponds to a logistics deduction resource, the server determines the logistics compensation information of the target order based on the first virtual resource quantity and the resource quantity of the logistics deduction resource. The logistics compensation information represents the second virtual resource quantity used to compensate the target object and the method for determining the second virtual resource quantity.

[0118] In the embodiment of the present application, logistics refers to the flow and transportation of goods, that is, the delivery of goods.

[0119] The logistics deduction resource is a special resource for deducting logistics costs, which is used to deduct the resources consumed by the goods distribution during the return process (such as transportation costs). In some embodiments, the logistics deduction resource provides a guarantee for the item transaction event corresponding to the target order in terms of logistics costs. For example, the resource quantity of the logistics deduction resource refers to the guarantee amount of the return freight guarantee service.

[0120] In some embodiments, when the seller user submits the item corresponding to the target order, the logistics deduction resource is configured for the order corresponding to the item. In some embodiments, when the target object (buyer user) submits the target order, the logistics deduction resource is configured for the target order. In other embodiments, the platform that provides the item trading function configures the logistics deduction resource for the order corresponding to the item. The embodiments of the present application do not limit the configuration method of the logistics deduction resource.

[0121] In some embodiments, the second virtual resource quantity indicates the quantity of virtual resources that the seller user should compensate to the buyer user after the deduction of the logistics deduction resources; accordingly, the determination method indicates the process of deducting the first virtual resource quantity based on the logistics deduction resources to obtain the second virtual resource quantity.

[0122] In an embodiment of the present application, if the target order corresponds to a logistics deduction resource, the logistics deduction resource can be used to reduce the amount of virtual resources that the seller user should compensate, and the actual resource deduction process can be indicated through the determination method in the logistics compensation information.

[0123] In step 203, the server provides a resource return interface to the target terminal based on the logistics compensation information of the target order, and the resource return interface is used to trigger the resource return process for the target order.

[0124] The target terminal is a terminal corresponding to the seller user, and the target terminal supports a function of triggering a resource return process for the target order.

[0125] The resource return interface provides a trigger entry for the resource return process for the target order. In some embodiments, the resource return process includes: transferring the second virtual resource quantity of virtual resources from the virtual resource account associated with the seller user to the virtual resource account associated with the buyer user.

[0126] Among them, the target order is currently in the "item return" stage in the item transaction process. After the seller user receives the returned item, the logistics compensation information can be displayed in the resource return interface of the target terminal to show the seller user the quantity of the second virtual resource to be returned and the method for determining the second virtual resource, thereby realizing the transparency of the logistics compensation information on the seller user side.

[0127] Through the technical solution provided by the embodiments of the present disclosure, when an item is returned during the item transaction process, the deduction method and deduction amount of the logistics deduction resources can be combined to provide users with accurate, transparent and intuitive logistics compensation information, thereby reducing the user's understanding cost and thus reducing the communication needs between users, effectively simplifying the coordination process, saving human resources, and greatly improving transaction efficiency.

[0128] Next, based on the above Figure 2 The corresponding technical solution introduces an order information processing method provided in an embodiment of the present application from the perspective that the target terminal displays order information for the seller user of the target order. Figure 3 is a flow chart of a method for processing order information according to an exemplary embodiment. Figure 3 As shown, the method is executed by the target terminal, comprising the following steps:

[0129] In step 301, the target terminal displays an order after-sales interface, which includes at least one order in an after-sales state.

[0130] The target terminal is a terminal corresponding to the seller user, and the target terminal supports a function of triggering a resource return process for the target order.

[0131] The after-sales status means that the item has been sold. In some embodiments, for orders in the after-sales status, multiple options that can trigger corresponding processes are provided to the user according to multiple stages of the item transaction process. For example, if the order has been generated but not paid, the buyer user is provided with an option to cancel the order; if the buyer user has received the item, the buyer user is provided with an option to return the item.

[0132] In step 302, the target terminal responds to the confirmation receipt operation of the target order in the after-sales state in the order after-sales interface by displaying the resource return interface of the target order, and the resource return interface is used to trigger the resource return process for the target order.

[0133] The resource return interface provides a trigger entry for the resource return process for the target order. In some embodiments, the resource return process includes: transferring virtual resources from a virtual resource account associated with the seller user of the target order to a virtual resource account associated with the buyer user of the target order.

[0134] Among them, the target order is currently in the "item return" stage in the item transaction process. After the seller user corresponding to the target terminal receives the returned item, in response to the confirmation of receipt operation, the resource return interface of the target order is displayed in the target terminal to trigger the resource return process for the target order in response to the seller user's operation.

[0135] In step 303, the target terminal displays the logistics compensation information of the target order in the resource return interface, and the logistics compensation information indicates the quantity of the second virtual resource used to compensate the target object corresponding to the target order and the method for determining the quantity of the second virtual resource.

[0136] The logistics compensation information and target object description can be found in Figure 2 The corresponding embodiments are not described in detail here.

[0137] Among them, by displaying the logistics compensation information in the resource return interface, the quantity of the second virtual resource to be returned and the method for determining the second virtual resource can be shown to the seller user, thereby achieving transparency of the logistics compensation information on the seller user side.

[0138] In step 304, the target terminal triggers a resource return process for the target order in response to a confirmation operation on the resource return interface.

[0139] The confirmation operation indicates that the seller user approves the second virtual resource quantity indicated by the logistics compensation information and the method for determining the second virtual resource quantity. In an embodiment of the present application, based on the confirmation operation on the resource return interface, the resource return process for the target order can be quickly triggered when the seller user and the buyer user reach an agreement.

[0140] Through the technical solution provided by the embodiments of the present disclosure, when an item is returned during the item transaction process, the deduction method and deduction amount of the logistics deduction resources can be combined to provide users with accurate, transparent and intuitive logistics compensation information, thereby reducing the user's understanding cost and thus reducing the communication needs between users, effectively simplifying the coordination process, saving human resources, and greatly improving transaction efficiency.

[0141] Above Figure 2 and Figure 3 The technical solution of the present invention is briefly introduced from the perspective of the server providing background information processing services and the target terminal displaying order information for seller users. The technical solution provided by the present invention is further elaborated below based on the interaction process between the object terminal, the server and the target terminal. Figure 4 is a flow chart of a method for processing order information according to an exemplary embodiment. Figure 4 As shown, the method comprises the following steps:

[0142] In step 401, the target terminal sends the item return information of the target order to the server.

[0143] In the embodiment of the present disclosure, the object terminal 110 corresponds to a target object, which refers to a buyer user who conducts an item transaction through a target order. For ease of explanation, in the subsequent explanation process, the buyer user is also the target object.

[0144] The definition of the item return information and the target order refers to step 201 and will not be elaborated here.

[0145] In some embodiments, the object terminal responds to the return initiation operation in the item return interface of the target order, obtains the logistics information entered by the buyer user in the item return interface, for example, the entered logistics number, to send the item return information to the server.

[0146] In other embodiments, after the object terminal sends the item return information of the target order to the server, the object terminal displays compensation prompt information in the item return interface, thereby indicating that a compensation application for logistics resources has been initiated based on the logistics information included in the item return information. Optionally, the compensation prompt information also indicates the responsibility for returning the item.

[0147] This application embodiment provides a schematic diagram of an item return interface, see Figure 5 , where the item return interface displays the progress information of the current item return process of the target order, the information of the seller user, and the logistics information of the returned item; see Figure 5 In the middle (a) figure, the amount of virtual resources consumed by the buyer user for returning the item, that is, the "return shipping fee" is "13 yuan", and the compensation prompt message indicates that "this return is the seller's responsibility, and a compensation of 13 yuan shipping fee has been automatically applied to the seller. Please pay in advance"; see Figure 5 In the middle (b) figure, the compensation prompt information "Return shipping fee application: 13 yuan, refund in progress" indicates that an application has been made to the seller user to compensate the buyer user for the amount of virtual resources consumed by returning the item.

[0148] Through the above technical solution, compensation prompt information for logistics resources can be provided on the buyer user side, thereby instructing the buyer user that there is no need to initiate additional compensation for the virtual resources consumed by logistics returns, reducing the buyer user's communication needs, simplifying the operation process, and greatly improving transaction efficiency.

[0149] In step 402, the server determines a first virtual resource quantity based on the logistics number included in the item return information of the target order, where the first virtual resource quantity refers to the quantity of virtual resources consumed by the target object for returning the item corresponding to the target order.

[0150] The description of the item return information and the quantity of the first virtual resource can be found in step 201 and will not be repeated here.

[0151] The logistics number indicates the logistics service used by the target object to return the item corresponding to the target order. In some embodiments, the logistics number is the number of the logistics order generated by the target user returning the item. Based on the logistics number, the transportation status of the item and the amount of the first virtual resource consumed by returning the item can be queried.

[0152] In some embodiments, the server determines the quantity of the first virtual resource in different ways based on the logistics number according to different logistics service providers. In some embodiments, the server can determine the logistics provider associated with the logistics number based on the logistics service provider identifier carried by the logistics number. For example, the format of the logistics number is: logistics company name abbreviation + logistics order number.

[0153] In some embodiments, when the logistics number is associated with the target logistics, the server determines the first virtual resource quantity from the logistics database associated with the server based on the logistics number. The target logistics refers to a logistics service provider that has a cooperative relationship with the item trading platform corresponding to the server. The target logistics and the item trading platform collaboratively share logistics information and order information, thereby improving the efficiency of information processing and providing users with efficient and convenient item trading services. Based on this, the server can directly query the first virtual resource quantity, such as the amount of transportation costs, from its associated logistics database based on the logistics number associated with the target logistics.

[0154] In other embodiments, when the logistics number is not associated with the above-mentioned target logistics, the server determines the non-target logistics associated with the logistics number, and determines the first virtual resource quantity from the logistics database associated with the non-target logistics. Among them, the server and the logistics service provider corresponding to the non-target logistics do not collaboratively share logistics information and order information. In this example, the server can determine the non-target logistics based on the logistics number, so that by accessing the query interface provided by the non-target logistics, the first virtual resource quantity corresponding to the logistics number, such as the transportation fee amount, can be queried from the logistics database associated with the non-target logistics. Through the above technical solution, based on the logistics number, the first virtual resource quantity can be automatically queried from a variety of logistics service providers, thereby ensuring the accuracy of the logistics information.

[0155] In step 403, if the target order corresponds to a logistics deduction resource, the server determines the logistics compensation information of the target order based on the first virtual resource quantity and the resource quantity of the logistics deduction resource. The logistics compensation information indicates the second virtual resource quantity used to compensate the target object and the method for determining the second virtual resource quantity.

[0156] Among them, the description of the logistics deduction resources and the second virtual resource quantity refers to step 202 and will not be repeated here.

[0157] In some embodiments, when the resource quantity of the logistics deduction resource is greater than or equal to the first virtual resource quantity, the server determines that the second virtual resource quantity is equal to zero, and the second virtual resource quantity is determined by full deduction. In this exemplary embodiment, the logistics deduction resource can fully deduct the first virtual resource quantity, that is, the logistics resistance resource can fully deduct the first virtual resource quantity consumed by the buyer user, so that the seller user does not need to compensate the buyer user for virtual resources.

[0158] In other embodiments, when the resource quantity of the logistics deduction resource is less than the first virtual resource quantity, the second virtual resource quantity is determined to be equal to the difference between the resource quantity of the logistics deduction resource and the first virtual resource quantity, and the second virtual resource quantity is determined by partial deduction. In this exemplary embodiment, the logistics deduction resource can partially deduct the first virtual resource quantity, that is, the logistics resistance resource can deduct a part of the first virtual resource quantity consumed by the buyer user, so that the seller user only needs to compensate the buyer user for the part of the virtual resources that cannot be deducted.

[0159] Through the above technical solution, based on the resource quantity of the logistics deduction resources, the second virtual resource quantity to be compensated by the seller user is accurately determined, and the determination method of the second virtual resource is indicated. Therefore, through the logistics compensation information, the logistics deduction process can be intuitively displayed, effectively reducing the user's understanding cost of the reasons for logistics compensation.

[0160] In some embodiments, based on the above-mentioned determination of logistics compensation information based on resource quantity, the server can determine the logistics compensation information from the perspective of the effective time of logistics deduction resources in combination with the item return information of the target order. The process includes the following steps 1 and 2:

[0161] In step 1, if the target order corresponds to a logistics discount resource, the server determines the return type of the target order based on the item return information of the target order, and the return type indicates the time when the logistics discount resource corresponding to the target order takes effect.

[0162] In some embodiments, the server can determine the return type of the target order based on the return type field in the item return information. For example, a return type field value of 0 indicates a first return type, and a return type field value of 1 indicates a second return type.

[0163] In some embodiments, when the return type is the first return type, the logistics deduction resource corresponding to the target order does not take effect when the target object returns the item, that is, when the target object returns the item, the logistics deduction resource does not deduct the first virtual resource quantity. For example, when the target order is configured with a freight guarantee service, the seller user chooses any logistics company offline to send (return) the item by himself, and the freight guarantee service does not take effect when paying the freight, that is, the freight paid by the buyer user is not deducted.

[0164] In other embodiments, when the return type is the second return type, the logistics deduction resources corresponding to the target order take effect when the target object returns the item, that is, the amount of the first virtual resources consumed when the target object returns the item has been deducted by the logistics deduction resources. For example, when the target order is configured with a freight guarantee service, the buyer user selects a logistics service provider through the item trading platform to pick up the item at home, and the buyer user pays the freight through the platform, the freight guarantee service will take effect, that is, the freight paid by the buyer user has been deducted by the guarantee amount of the freight guarantee service. Optionally, the second return type corresponds to the above-mentioned target logistics, that is, when the target object returns the item based on the target logistics, the logistics deduction resources corresponding to the target order take effect when the target object returns the item.

[0165] In step 2, the server determines a method for determining the second virtual resource quantity included in the logistics compensation information of the target order based on the return type of the target order, the first virtual resource quantity and the resource quantity of the logistics deduction resource.

[0166] In some embodiments, when the resource quantity of the logistics deduction resource is greater than or equal to the first virtual resource quantity, if the return type is the first return type, the server determines that the second virtual resource quantity is equal to zero, and the method for determining the second virtual resource quantity is a full deduction in advance.

[0167] In some embodiments, when the resource quantity of the logistics deduction resource is less than the first virtual resource quantity, if the return type is the first return type, the server determines that the second virtual resource quantity represented by the logistics compensation information is equal to the difference between the resource quantity of the logistics deduction resource and the first virtual resource quantity, and determines that the second virtual resource quantity is determined by partial pre-deduction.

[0168] In other embodiments, when the resource quantity of the logistics deduction resource is greater than or equal to the first virtual resource quantity, if the return type is the second return type, the server determines that the second virtual resource quantity is equal to zero, and determines that the second virtual resource quantity is fully deducted.

[0169] In other embodiments, when the resource quantity of the logistics deduction resources is less than the first virtual resource quantity, if the return type is the second return type, the second virtual resource quantity represented by the logistics compensation information is determined to be equal to the difference between the resource quantity of the logistics deduction resources and the first virtual resource quantity, and the second virtual resource quantity is determined as partially deducted.

[0170] Through the above technical solution, the logistics compensation information is further determined based on the return type, taking into account the effective time of the logistics deduction, so as to provide a more comprehensive and detailed logistics deduction process from multiple angles, thereby improving the applicability of the logistics compensation information in various scenarios.

[0171] In other embodiments, if the target order does not correspond to a logistics deduction resource, the server determines that the quantity of the second virtual resource is equal to the quantity of the first virtual resource, and the method for determining the quantity of the second virtual resource is full compensation. In this example, there is no logistics deduction resource that can be used to deduct the first virtual resource. If the item is returned due to the seller user's reasons, for example, due to product quality reasons, the virtual resources consumed by the buyer user should be fully compensated by the seller user. In some embodiments, the server can determine whether the return responsibility type corresponding to the target order is the seller's responsibility based on the return responsibility type corresponding to the target order carried by the item return information. The determination process refers to the description of the return responsibility field in step 201, which will not be repeated here.

[0172] In step 404, the server sends the logistics compensation information of the target order to the target terminal to provide the target terminal with a resource return interface, which is used to trigger the resource return process for the target order.

[0173] This step refers to step 203 and is not described in detail here.

[0174] In some embodiments, the resource return interface displays the third virtual resource quantity corresponding to the item, the second virtual resource quantity, and the method for determining the second virtual resource quantity. The third virtual resource quantity is the resource quantity determined when the target order is generated, that is, the resource quantity consumed by the target object when trading the item, for example, the commodity price after the commodity discount and shipping fee are added.

[0175] Through the above technical solution, it is possible to display the logistics compensation information when displaying the quantity of resources corresponding to the items in the resource return interface, so that while displaying the quantity of virtual resources of the item type to be returned, the quantity of virtual resources of the logistics type to be compensated can also be displayed. Therefore, based on the resource return interface, the resource return process for the target order can be efficiently triggered.

[0176] In step 405, the target terminal displays an order after-sales interface, which includes at least one order in an after-sales state.

[0177] This step refers to step 301 and is not described in detail here.

[0178] It should be noted that this step can be executed after the target order is generated.

[0179] In step 406, the target terminal displays a resource return interface of the target order in response to the confirmation receipt operation of the target order in the after-sales state in the order after-sales interface.

[0180] This step refers to step 302 and is not described in detail here.

[0181] In step 407, the target terminal displays the logistics compensation information of the target order in the resource return interface.

[0182] In some embodiments, the target terminal displays the third virtual resource quantity, the second virtual resource quantity and the method for determining the second virtual resource quantity of the items corresponding to the target order in the resource return interface based on the logistics compensation information.

[0183] In some embodiments, the resource return interface also displays a prompt message to indicate the seller user the resource transfer method for returning the resource for the logistics compensation information, for example, deducting from the merchant's deposit. In some embodiments, the resource return interface also displays a confirmation button, which is used to trigger the resource return process.

[0184] In some embodiments, the resource return interface also displays a details button, which is used to display a more detailed logistics compensation process, for example, displaying relevant information about logistics deduction resources.

[0185] In other embodiments, the target terminal displays a negotiation option of the target order in the resource return interface of the target order based on the logistics compensation information of the target order, and the negotiation option is used to provide feedback on the logistics compensation information. Optionally, when the second virtual resource quantity is greater than zero, the target terminal displays the negotiation option of the target order in the resource return interface. Wherein, when the second virtual resource is not greater than zero, the seller user does not need to compensate the buyer user, therefore, not displaying the negotiation option can save resources.

[0186] In some embodiments, the negotiation options include an agree option, a reject option, and an adjustment option. Among them, the agree option is used to trigger the resource return process for the target order based on the second virtual resource quantity; the reject option is used to reject the resource return process for the target order; the adjustment option is used to adjust the second virtual resource quantity to execute the resource return process for the target order based on the adjusted second virtual resource quantity. Optionally, the reject option corresponds to a reject description area, and the reject description area is used to obtain information such as the rejection reason entered by the user and the rejection voucher picture. Optionally, the adjustment option corresponds to an adjustment button and an adjustment description area, and the adjustment button is used to increase or decrease the second virtual resource quantity, and the adjustment description area is used to obtain information such as the adjustment reason entered by the user and the adjustment voucher picture. In some embodiments, the lower limit of the quantity adjustment corresponding to the adjustment button is the second virtual resource quantity. In other embodiments, the upper limit of the quantity adjustment corresponding to the adjustment button is the second virtual resource quantity, and the embodiments of the present application are not limited to this.

[0187] Through the above technical solution, a feedback channel for logistics compensation information can be provided to seller users, thereby timely meeting the seller users' communication needs for logistics compensation information, effectively simplifying the coordination process between buyer and seller users, saving human resources, and greatly improving transaction efficiency.

[0188] In order to facilitate the display effect of the above resource return interface, the embodiment of the present application provides a schematic diagram of the resource return interface, see Figure 6 The resource return interface of the target order displays the responsibility information for returning the item this time, "The return of this order is the responsibility of the seller, and the seller must bear the return shipping fee", and also displays a confirmation button and a close button. The confirmation button is used to trigger the resource return process.

[0189] like Figure 6As shown in Figure (a), for the items corresponding to the target order, the amount of the third virtual resource that the seller user should return, that is, the "order refund amount", is "50 yuan"; for the target order, the amount of the second virtual resource that the seller user should compensate to the buyer user, that is, the "return freight compensation amount" is "3 yuan"; the method for determining the amount of the second virtual resource is "the buyer applies for 12 yuan, and the logistics deduction resources are expected to deduct 9 yuan", where the "12 yuan" is the amount of the first virtual resource consumed by the buyer user to return the item; the prompt information in the resource return interface indicates that "if the logistics deduction resources are effective, the return freight compensation amount will be deducted from the seller's deposit, and if the logistics deduction resources cannot be effective, the buyer user's application amount will be fully deducted from the seller's deposit"; wherein, the resource return interface displays a negotiation option "freight opinion", which includes an adjustment option "agree but need to modify the freight" and a rejection option "do not recognize the freight".

[0190] like Figure 6 As shown in Figure (b), the "order refund amount" is "50 yuan"; the "return freight compensation amount" is "3 yuan"; the method of determining the "return freight compensation amount" is "the logistics deduction resource has deducted 9 yuan, and the remaining 3 yuan needs to be borne by the seller"; the prompt information in the resource return interface indicates that "the return freight compensation amount will be deducted from the seller's deposit"; among them, the resource return interface displays a negotiation option "freight opinion", which includes an adjustment option "agree but need to modify the freight" and a rejection option "do not recognize the freight".

[0191] like Figure 6 As shown in Figure (c), the "order refund amount" is "50 yuan"; the "return freight compensation amount" is "0 yuan"; the "return freight compensation amount" is determined as "the buyer applies for 12 yuan, and the logistics deduction resources are expected to fully deduct the amount"; the prompt information in the resource return interface indicates that "if the logistics deduction resources are effective, the return freight compensation amount will be deducted from the seller's deposit; if the logistics deduction resources are not effective, the buyer's user application amount will be fully deducted from the seller's deposit."

[0192] like Figure 6 As shown in Figure (d), the "order refund amount" is "50 yuan"; the "return freight compensation amount" is "12 yuan"; the method of determining the "return freight compensation amount" is "this order has no logistics deduction resource deduction, the buyer applies for 12 yuan and the seller must bear the full amount"; the prompt information in the resource return interface indicates "the return freight compensation amount will be deducted from the seller's deposit"; among them, the resource return interface displays a negotiation option "freight opinion", which includes an adjustment option "agree but need to modify the freight" and a rejection option "do not recognize the freight".

[0193] In order to facilitate understanding of the display effect of the negotiation options, the present application embodiment provides a schematic diagram of the negotiation options, see Figure 7 , where the resource return interface displays a negotiation option "Freight Opinion", which includes the consent option "Agree to return freight", the adjustment option "Agree but need to modify freight" and the rejection option "Do not approve freight"; see Figure 7 In Figure (a), the adjustment option "Agree but need to modify freight" includes an adjustment button "Modify Amount" and an adjustment description area. The adjustment description area includes "Description" for entering the reason for the adjustment and "Voucher Image" for uploading the adjustment voucher image; a prompt message "The amount can only be modified if the amount of the freight refund application is unreasonable" is displayed for the adjustment option. See Figure 7 In Figure (b), the rejection option includes an “explanation” for inputting the rejection reason and a “voucher image” for uploading the rejection voucher image; a prompt message “can only be rejected when the amount of the freight refund application is unreasonable” is displayed for the rejection option.

[0194] In step 408, the target terminal sends a confirmation return message for the target order to the server in response to the confirmation operation for the resource return interface, so as to trigger the resource return process for the target order.

[0195] In some embodiments, the confirmation operation is a click operation of a confirmation button in the resource return interface. The confirmation operation indicates consent to compensate the buyer user based on the second virtual resource quantity displayed in the resource return interface.

[0196] In some embodiments, the confirmation return message carries the order number of the target order and the node identifier of the resource return process to instruct the server to execute the resource return process for the target order.

[0197] In some embodiments, according to the seller user's adjustment operation on the quantity of the second virtual resource in the adjustment option of the resource return interface, the target terminal carries the adjusted quantity of the second virtual resource in the confirmation return message, triggering the resource return process.

[0198] In step 409, the server executes a resource return process for the target order in response to the confirmation return message.

[0199] In some embodiments, the resource return process performed by the server includes the following steps A and B.

[0200] In step A, the server determines the resource transfer source associated with the resource return process in response to the confirmation return message.

[0201] In some embodiments, the server determines the source of the resource transfer based on the effective timing of the logistics deduction resources corresponding to the target order indicated by the return type of the target order.

[0202] In some embodiments, when the return type is the first return type, when the target object returns the item, the logistics deduction resource does not deduct the first virtual resource quantity, and the server determines that the resource transfer source associated with the resource return process includes the logistics deduction resource. In other embodiments, on the basis of determining that the resource transfer source includes the logistics deduction resource based on the return type, the server further determines the resource transfer source based on the resource quantity of the logistics deduction resource and the first virtual resource quantity. Optionally, in the case where the resource quantity of the logistics deduction resource is less than the first virtual resource quantity, the server determines that the resource transfer source includes the virtual resource account corresponding to the seller user of the target order. In some embodiments, if the resource quantity in the virtual resource account is less than the difference between the resource quantity of the logistics deduction resource and the first virtual resource quantity, the server modifies the second virtual resource quantity to the resource quantity of the logistics deduction resource, and executes the subsequent resource return process based on the logistics deduction resource.

[0203] In other embodiments, when the return type is the second return type, the amount of the first virtual resource consumed when the target object returns the item has been deducted by the logistics deduction resource, and the server determines that the resource transfer source associated with the resource return process does not include the logistics deduction resource. Further, the resource transfer source includes the virtual resource account corresponding to the seller user of the target order, for example, the seller user's margin account on the item trading platform. In some embodiments, if the amount of resources in the virtual resource account is less than the first virtual resource amount, the server returns a return failure message to the target terminal, indicating that the resource return process has failed.

[0204] Optionally, the server can perform risk verification based on the user account information corresponding to the target order to ensure the security of the resource transfer process, for example, based on the hedging model, verify the transaction qualifications of the buyer's user account and the seller's user account.

[0205] Optionally, the server can verify the risk of logistics deduction based on the seller user's account information to further ensure the security of the resource deduction process.

[0206] In step B, the server returns the virtual resource to the target object based on the resource transfer source associated with the resource return process.

[0207] In some embodiments, the server returns the virtual resource to the target object based on the physical deduction resource. In some embodiments, the server returns the virtual resource to the target object based on the virtual resource account of the seller user. In some embodiments, the server returns the virtual resource to the target object based on the physical deduction resource and the virtual resource account of the seller user.

[0208] Optionally, after the server returns the virtual resource to the target object, the target terminal displays a return success message in the item return interface of the target order. Figure 8 , in the item return interface corresponding to the target order, it is shown that the refund has been successful.

[0209] In order to facilitate the execution of the above resource return process, the embodiment of the present application provides a resource return flow chart for auxiliary explanation of the above step 409, see Fig. 9 .

[0210] Through the above technical solution, the resource return process is executed according to the effective time of the logistics deduction resources and the account status of the seller user, thereby effectively avoiding the risk of resource damage on the commodity trading platform and effectively improving the standardization and reliability of the transaction process.

[0211] Through the above technical solution, when an item is returned during the item transaction process, the deduction method and deduction amount of the logistics deduction resources can be combined to provide users with accurate, transparent and intuitive logistics compensation information, which reduces the user's understanding cost, thereby reducing the communication needs between users, effectively simplifying the coordination process, and greatly improving transaction efficiency. Furthermore, it can provide seller users with a feedback channel for logistics compensation information, so that the seller users' communication needs for logistics compensation information can be met in a timely manner, effectively simplifying the coordination process between the buyer and seller users, saving human resources, and greatly improving transaction efficiency.

[0212] Fig.10 is a block diagram of an order information processing device according to an exemplary embodiment. Fig.10 , the device comprises:

[0213] The resource determination unit 1001 is configured to execute the item return information based on the target order and determine the first virtual resource quantity, where the first virtual resource quantity refers to the quantity of virtual resources consumed by the target object for returning the item corresponding to the target order;

[0214] The compensation determination unit 1002 is configured to determine the logistics compensation information of the target order based on the first virtual resource quantity and the resource quantity of the logistics discount resource if the target order corresponds to the logistics discount resource, wherein the logistics compensation information indicates the second virtual resource quantity used to compensate the target object and the method for determining the second virtual resource quantity;

[0215] The return unit 1003 is configured to execute logistics compensation information based on the target order and provide a resource return interface to the target terminal, where the resource return interface is used to trigger a resource return process for the target order.

[0216] In a possible implementation manner, the compensation determination unit 1002 is configured to perform any of the following:

[0217] When the resource quantity of the logistics deduction resource is greater than or equal to the first virtual resource quantity, the second virtual resource quantity is determined to be equal to zero, and the second virtual resource quantity is determined in a manner of full deduction;

[0218] When the resource quantity of the logistics deduction resource is less than the first virtual resource quantity, the second virtual resource quantity is determined to be equal to the difference between the resource quantity of the logistics deduction resource and the first virtual resource quantity, and the second virtual resource quantity is determined by partial deduction.

[0219] In a possible implementation manner, the compensation determination unit 1002 includes:

[0220] A first determination module is configured to execute the item return information based on the target order and determine the return type of the target order, where the return type indicates the time when the logistics deduction resource corresponding to the target order takes effect;

[0221] The second determination module is configured to determine the logistics compensation information of the target order based on the return type of the target order, the quantity of the first virtual resource and the quantity of the logistics deduction resources.

[0222] In a possible implementation manner, the second determining module is configured to perform any of the following:

[0223] In the case where the resource quantity of the logistics deduction resource is greater than or equal to the first virtual resource quantity, if the return type is the first return type, it is determined that the second virtual resource quantity in the logistics compensation information is equal to zero, and the method for determining the second virtual resource quantity is a pre-full deduction, and the first return type indicates that the logistics deduction resource corresponding to the target order is not effective when the target object returns the item;

[0224] In the case where the resource quantity of the logistics deduction resource is less than the first virtual resource quantity, if the return type is the first return type, the second virtual resource quantity in the logistics compensation information is determined to be equal to the difference between the resource quantity of the logistics deduction resource and the first virtual resource quantity, and the method for determining the second virtual resource quantity is to partially deduct in advance;

[0225] In the case where the resource quantity of the logistics deduction resource is greater than or equal to the first virtual resource quantity, if the return type is the second return type, it is determined that the second virtual resource quantity in the logistics compensation information is equal to zero, and the second virtual resource quantity is determined as fully deducted. The second return type indicates that the logistics deduction resource corresponding to the target order takes effect when the target object returns the item;

[0226] In the case where the resource quantity of the logistics deduction resources is less than the first virtual resource quantity, if the return type is the second return type, the second virtual resource quantity in the logistics compensation information is determined to be equal to the difference between the resource quantity of the logistics deduction resources and the first virtual resource quantity, and the method for determining the second virtual resource quantity is that partial deduction has been made.

[0227] In a possible implementation manner, the resource return interface displays the third virtual resource quantity corresponding to the item, the second virtual resource quantity, and a method for determining the second virtual resource quantity.

[0228] In a possible implementation manner, the resource determination unit 1001 is configured to execute:

[0229] Based on the logistics number included in the item return information, the first virtual resource quantity is determined.

[0230] In a possible implementation manner, the resource determination unit 1001 is configured to execute:

[0231] In the case where the logistics number is associated with the target logistics, based on the logistics number, determining the first virtual resource quantity from a logistics database associated with the server;

[0232] When the logistics number is not associated with the target logistics, the non-target logistics associated with the logistics number is determined, and the first virtual resource quantity is determined from a logistics database associated with the non-target logistics.

[0233] In a possible implementation manner, the compensation determination unit 1002 is further configured to execute:

[0234] If the target order does not correspond to the logistics deduction resources, the second virtual resource quantity is determined to be equal to the first virtual resource quantity, and the second virtual resource quantity is determined in a manner of full compensation.

[0235] Through the above technical solution, when an item is returned during the item transaction process, the deduction method and deduction amount of the logistics deduction resources can be combined to provide users with accurate, transparent and intuitive logistics compensation information, thereby reducing the user's understanding cost and thus reducing the communication needs between users, effectively simplifying the coordination process, saving human resources, and greatly improving transaction efficiency.

[0236] It should be noted that: when the order information processing device provided in the above embodiment executes the corresponding steps, only the division of the above functional modules is used as an example. In actual applications, the above functions can be assigned to different functional modules as needed, that is, the internal structure of the device is divided into different functional modules to complete all or part of the functions described above. In addition, the order information processing device provided in the above embodiment and the order information processing method embodiment belong to the same concept. The specific implementation process is detailed in the method embodiment and will not be repeated here.

[0237] Fig.11 is a block diagram of an order information processing device according to an exemplary embodiment. Fig.11 , the device comprises:

[0238] The first display unit 1101 is configured to display an order after-sales interface, where the order after-sales interface includes at least one order in an after-sales state;

[0239] The second display unit 1102 is configured to execute, in response to a confirmation receipt operation for a target order in an after-sales state in the order after-sales interface, display a resource return interface for the target order, the resource return interface being used to trigger a resource return process for the target order;

[0240] The third display unit 1103 is configured to display the logistics compensation information of the target order in the resource return interface, where the logistics compensation information indicates the amount of the second virtual resource used to compensate the target object corresponding to the target order and the method for determining the amount of the second virtual resource;

[0241] The fourth display unit 1104 is configured to execute a confirmation operation in response to the resource return interface, and trigger a resource return process for the target order.

[0242] In a possible implementation manner, the third display unit 1103 is configured to execute:

[0243] The third virtual resource quantity, the second virtual resource quantity, and the method for determining the second virtual resource quantity of the item corresponding to the target order are displayed in the resource return interface.

[0244] In a possible implementation manner, the third display unit 1103 includes:

[0245] The negotiation module is configured to execute logistics compensation information based on the target order, and display the negotiation options of the target order in the resource return interface of the target order, and the negotiation options are used to provide feedback on the logistics compensation information.

[0246] In one possible implementation, the negotiation module is configured to execute:

[0247] When the second virtual resource quantity is greater than zero, a negotiation option of the target order is displayed in the resource return interface.

[0248] In one possible implementation, the negotiation options include a rejection option and an adjustment option;

[0249] The reject option is used to reject the resource return process for the target order;

[0250] The adjustment option is used to adjust the second virtual resource quantity to trigger a resource return process for the target order based on the adjusted second virtual resource quantity.

[0251] Through the above technical solution, when an item is returned during the item transaction process, the deduction method and deduction amount of the logistics deduction resources can be combined to provide users with accurate, transparent and intuitive logistics compensation information, thereby reducing the user's understanding cost and thus reducing the communication needs between users, effectively simplifying the coordination process, saving human resources, and greatly improving transaction efficiency.

[0252] It should be noted that: when the order information processing device provided in the above embodiment executes the corresponding steps, only the division of the above functional modules is used as an example. In actual applications, the above functions can be assigned to different functional modules as needed, that is, the internal structure of the device is divided into different functional modules to complete all or part of the functions described above. In addition, the order information processing device provided in the above embodiment and the order information processing method embodiment belong to the same concept. The specific implementation process is detailed in the method embodiment and will not be repeated here.

[0253] An embodiment of the present disclosure provides an electronic device, which includes a processor and a memory, wherein the memory is used to store at least one computer program, and the at least one computer program is loaded and executed by the processor of the electronic device to implement the above-mentioned order information processing method.

[0254] Take the electronic device as a server as an example. Fig.12It is a block diagram of a server according to an exemplary embodiment. The server 1200 may have relatively large differences due to different configurations or performances, and may include one or more processors (Central Processing Units, CPU) 1201 and one or more memories 1202, wherein the one or more memories 1202 store at least one program code, and the at least one program code is loaded and executed by the one or more processors 1201 to implement the process executed by the server in the order information processing method provided by the above-mentioned various method embodiments. Of course, the server 1200 may also have components such as a wired or wireless network interface, a keyboard, and an input and output interface for input and output. The server 1200 may also include other components for implementing device functions, which will not be described in detail here.

[0255] Taking electronic devices as terminals as an example, Fig.13 is a structural block diagram of a terminal according to an exemplary embodiment. Fig.13 The terminal 1300 may be implemented as the above-mentioned object terminal or target terminal, and the terminal 1300 may be: a smart phone, a tablet computer, an MP3 player (Moving Picture Experts Group Audio Layer III), an MP4 player (Moving Picture Experts Group Audio Layer IV), a laptop computer or a desktop computer. The terminal 1300 may also be called a user device, a portable terminal, a laptop terminal, a desktop terminal or other names.

[0256] Typically, the terminal 1300 includes: a processor 1301 and a memory 1302 .

[0257] The processor 1301 may include one or more processing cores, such as a 4-core processor, an 8-core processor, etc. The processor 1301 may be implemented in at least one hardware form of DSP (Digital Signal Processing), FPGA (Field-Progra mmable Gate Array), and PLA (Programmable Logic Array). The processor 1301 may also include a main processor and a coprocessor. The main processor is a processor for processing data in the awake state, also known as a CPU (Central Processing Unit); the coprocessor is a low-power processor for processing data in the standby state. In some embodiments, the processor 1301 may be integrated with a GPU (Graphics Processing Unit), which is responsible for rendering and drawing the content to be displayed on the display screen. In some embodiments, the processor 1301 may also include an AI (Artificial Intelligence) processor, which is used to process computing operations related to machine learning.

[0258] The memory 1302 may include one or more computer-readable storage media, which may be non-transitory. The memory 1302 may also include a high-speed random access memory and a non-volatile memory, such as one or more disk storage devices and flash memory storage devices. In some embodiments, the non-transitory computer-readable storage medium in the memory 1302 is used to store at least one program code, which is used to be executed by the processor 1301 to implement the process executed by the terminal in the online form sharing method provided in the method embodiment of the present disclosure.

[0259] In some embodiments, the terminal 1300 may also optionally include: a peripheral device interface 1303 and at least one peripheral device. The processor 1301, the memory 1302 and the peripheral device interface 1303 may be connected via a bus or a signal line. Each peripheral device may be connected to the peripheral device interface 1303 via a bus, a signal line or a circuit board. Specifically, the peripheral device includes: at least one of a radio frequency circuit 1304, a display screen 1305, a camera assembly 1306, an audio circuit 1307, a positioning assembly 1308 and a power supply 1309.

[0260] The peripheral device interface 1303 may be used to connect at least one peripheral device related to I / O (Input / Output) to the processor 1301 and the memory 1302. In some embodiments, the processor 1301, the memory 1302, and the peripheral device interface 1303 are integrated on the same chip or circuit board; in some other embodiments, any one or two of the processor 1301, the memory 1302, and the peripheral device interface 1303 may be implemented on a separate chip or circuit board, which is not limited in the embodiments of the present disclosure.

[0261] The radio frequency circuit 1304 is used to receive and transmit RF (Radio Frequency) signals, also known as electromagnetic signals. The radio frequency circuit 1304 communicates with the communication network and other communication devices through electromagnetic signals. The radio frequency circuit 1304 converts the electrical signal into an electromagnetic signal for transmission, or converts the received electromagnetic signal into an electrical signal. In some embodiments, the radio frequency circuit 1304 includes: an antenna system, an RF transceiver, one or more amplifiers, a tuner, an oscillator, a digital signal processor, a codec chipset, a user identity module card, and the like. The radio frequency circuit 1304 can communicate with other terminals through at least one wireless communication protocol. The wireless communication protocol includes, but is not limited to: a metropolitan area network, various generations of mobile communication networks (2G, 3G, 4G and 5G), a wireless local area network and / or a WiFi (Wireless Fidelity) network. In some embodiments, the radio frequency circuit 1304 may also include circuits related to NFC (Near Field Communication), which is not limited in the present disclosure.

[0262] The display screen 1305 is used to display the UI (User Interface). The UI may include graphics, text, icons, videos, and any combination thereof. When the display screen 1305 is a touch display screen, the display screen 1305 also has the ability to collect touch signals on the surface or above the surface of the display screen 1305. The touch signal can be input to the processor 1301 as a control signal for processing. At this time, the display screen 1305 can also be used to provide virtual buttons and / or virtual keyboards, also known as soft buttons and / or soft keyboards. In some embodiments, the display screen 1305 can be one, set on the front panel of the terminal 1300; in other embodiments, the display screen 1305 can be at least two, respectively set on different surfaces of the terminal 1300 or in a folding design; in other embodiments, the display screen 1305 can be a flexible display screen, set on the curved surface or folding surface of the terminal 1300. Even, the display screen 1305 can also be set to a non-rectangular irregular shape, that is, a special-shaped screen. The display screen 1305 can be made of materials such as LCD (Liquid Crystal Display) and OLED (Organic Light-Emitting Diode).

[0263] The camera assembly 1306 is used to capture images or videos. In some embodiments, the camera assembly 1306 includes a front camera and a rear camera. Typically, the front camera is disposed on the front panel of the terminal, and the rear camera is disposed on the back of the terminal. In some embodiments, there are at least two rear cameras, which are any one of a main camera, a depth of field camera, a wide-angle camera, and a telephoto camera, so as to realize the fusion of the main camera and the depth of field camera to realize the background blur function, the fusion of the main camera and the wide-angle camera to realize the panoramic shooting and the VR (Virtual Reality) shooting function or other fusion shooting functions. In some embodiments, the camera assembly 1306 may also include a flash. The flash may be a monochrome temperature flash or a dual-color temperature flash. A dual-color temperature flash refers to a combination of a warm light flash and a cold light flash, which can be used for light compensation at different color temperatures.

[0264] The audio circuit 1307 may include a microphone and a speaker. The microphone is used to collect sound waves from the user and the environment, and convert the sound waves into electrical signals and input them into the processor 1301 for processing, or input them into the radio frequency circuit 1304 to achieve voice communication. For the purpose of stereo acquisition or noise reduction, there may be multiple microphones, which are respectively arranged at different parts of the terminal 1300. The microphone may also be an array microphone or an omnidirectional acquisition microphone. The speaker is used to convert the electrical signal from the processor 1301 or the radio frequency circuit 1304 into sound waves. The speaker may be a traditional film speaker or a piezoelectric ceramic speaker. When the speaker is a piezoelectric ceramic speaker, it can not only convert the electrical signal into sound waves audible to humans, but also convert the electrical signal into sound waves inaudible to humans for purposes such as ranging. In some embodiments, the audio circuit 1307 may also include a headphone jack.

[0265] The positioning component 1308 is used to locate the current geographical location of the terminal 1300 to implement navigation or LBS (Location Based Service).

[0266] The power supply 1309 is used to power various components in the terminal 1300. The power supply 1309 can be an alternating current, a direct current, a disposable battery, or a rechargeable battery. When the power supply 1309 includes a rechargeable battery, the rechargeable battery can support wired charging or wireless charging. The rechargeable battery can also be used to support fast charging technology.

[0267] In some embodiments, the terminal 1300 further includes one or more sensors 1310 , including but not limited to: an acceleration sensor 1311 , a gyroscope sensor 1312 , a pressure sensor 1313 , a fingerprint sensor 1314 , an optical sensor 1315 , and a proximity sensor 1316 .

[0268] The acceleration sensor 1311 can detect the magnitude of acceleration on the three coordinate axes of the coordinate system established by the terminal 1300. For example, the acceleration sensor 1311 can be used to detect the components of gravity acceleration on the three coordinate axes. The processor 1301 can control the display screen 1305 to display the user page in a horizontal view or a vertical view according to the gravity acceleration signal collected by the acceleration sensor 1311. The acceleration sensor 1311 can also be used for collecting game or user motion data.

[0269] The gyro sensor 1312 can detect the body direction and rotation angle of the terminal 1300, and the gyro sensor 1312 can cooperate with the acceleration sensor 1311 to collect the user's 3D actions on the terminal 1300. The processor 1301 can implement the following functions based on the data collected by the gyro sensor 1312: motion sensing (such as changing the UI according to the user's tilt operation), image stabilization during shooting, game control, and inertial navigation.

[0270] The pressure sensor 1313 can be set on the side frame of the terminal 1300 and / or the lower layer of the display screen 1305. When the pressure sensor 1313 is set on the side frame of the terminal 1300, the user's holding signal of the terminal 1300 can be detected, and the processor 1301 performs left and right hand recognition or shortcut operations according to the holding signal collected by the pressure sensor 1313. When the pressure sensor 1313 is set on the lower layer of the display screen 1305, the processor 1301 controls the operability controls on the UI page according to the user's pressure operation on the display screen 1305. The operability controls include at least one of a button control, a scroll bar control, an icon control, and a menu control.

[0271] The fingerprint sensor 1314 is used to collect the user's fingerprint, and the processor 1301 identifies the user's identity based on the fingerprint collected by the fingerprint sensor 1314, or the fingerprint sensor 1314 identifies the user's identity based on the collected fingerprint. When the user's identity is identified as a trusted identity, the processor 1301 authorizes the user to perform relevant sensitive operations, which include unlocking the screen, viewing encrypted information, downloading software, paying, and changing settings. The fingerprint sensor 1314 can be set on the front, back, or side of the terminal 1300. When a physical button or a manufacturer logo is set on the terminal 1300, the fingerprint sensor 1314 can be integrated with the physical button or the manufacturer logo.

[0272] The optical sensor 1315 is used to collect the ambient light intensity. In one embodiment, the processor 1301 can control the display brightness of the display screen 1305 according to the ambient light intensity collected by the optical sensor 1315. Specifically, when the ambient light intensity is high, the display brightness of the display screen 1305 is increased; when the ambient light intensity is low, the display brightness of the display screen 1305 is reduced. In another embodiment, the processor 1301 can also dynamically adjust the number of shots of the camera assembly 1306 according to the ambient light intensity collected by the optical sensor 1315.

[0273] The proximity sensor 1316, also called a distance sensor, is usually arranged on the front panel of the terminal 1300. The proximity sensor 1316 is used to collect the distance between the user and the front of the terminal 1300. In one embodiment, when the proximity sensor 1316 detects that the distance between the user and the front of the terminal 1300 is gradually decreasing, the processor 1301 controls the display screen 1305 to switch from the screen-on state to the screen-off state; when the proximity sensor 1316 detects that the distance between the user and the front of the terminal 1300 is gradually increasing, the processor 1301 controls the display screen 1305 to switch from the screen-off state to the screen-on state.

[0274] Those skilled in the art will understand that Fig.13 The structure shown in the figure does not constitute a limitation on the terminal 1300, and the terminal 1300 may include more or less components than those shown in the figure, or combine some components, or adopt a different component arrangement.

[0275] In an exemplary embodiment, a computer-readable storage medium including a program code is also provided, such as a memory including the program code, and the program code can be executed by a processor of an electronic device to complete the above-mentioned order information processing method. Optionally, the computer-readable storage medium can be a read-only memory (ROM), a random access memory (RAM), a compact disc (CD-ROM), a magnetic tape, a floppy disk, an optical data storage device, etc.

[0276] In an exemplary embodiment, a computer program product is also provided, comprising one or more instructions, wherein the one or more instructions are executed by one or more processors of an electronic device, so that the electronic device can execute the above-mentioned order information processing method.

[0277] In some embodiments, the computer program involved in the embodiments of the present disclosure may be deployed and executed on a computer device, or on multiple computer devices located at one location, or on multiple computer devices distributed at multiple locations and interconnected through a communication network. Multiple computer devices distributed at multiple locations and interconnected through a communication network may constitute a blockchain system.

[0278] Those skilled in the art will readily appreciate other embodiments of the present disclosure after considering the specification and practicing the invention disclosed herein. The present disclosure is intended to cover any variations, uses or adaptations of the present disclosure that follow the general principles of the present disclosure and include common knowledge or customary techniques in the art that are not disclosed in the present disclosure. The description and examples are to be considered exemplary only, and the true scope and spirit of the present disclosure are indicated by the following claims.

[0279] It should be understood that the present disclosure is not limited to the exact structures that have been described above and shown in the drawings, and that various modifications and changes may be made without departing from the scope thereof. The scope of the present disclosure is limited only by the appended claims.

Claims

1. A method for processing order information, characterized in that: Applied to a server, the method comprises: Determine a first virtual resource quantity based on the item return information of the target order, where the first virtual resource quantity refers to the quantity of virtual resources consumed by the target object for returning the item corresponding to the target order; If the target order corresponds to a logistics deduction resource, the logistics compensation information of the target order is determined based on the first virtual resource quantity and the resource quantity of the logistics deduction resource, the logistics compensation information indicates the second virtual resource quantity used to compensate the target object and the method for determining the second virtual resource quantity, the method for determining the second virtual resource quantity is any one of the following: full deduction, partial deduction, pre-full deduction, pre-partial deduction, full deduction already, partial deduction already, the logistics deduction resource is a special resource for deduction of logistics costs, and is used to deduct the resources consumed by the delivery of goods during the return process of the item; Based on the logistics compensation information of the target order, a resource return interface is provided to the target terminal, and the resource return interface is used to trigger the resource return process for the target order. The target terminal corresponds to the seller user of the target order, and the target terminal is used to display the logistics compensation information in the resource return interface.

2. The order information processing method according to claim 1, characterized in that: If the target order corresponds to a logistics deduction resource, determining the logistics compensation information of the target order based on the first virtual resource quantity and the resource quantity of the logistics deduction resource includes any of the following: In the case where the resource quantity of the logistics deduction resource is greater than or equal to the first virtual resource quantity, determining that the second virtual resource quantity is equal to zero, and determining the second virtual resource quantity as a full deduction; When the resource quantity of the logistics deduction resources is less than the first virtual resource quantity, the second virtual resource quantity is determined to be equal to the difference between the resource quantity of the logistics deduction resources and the first virtual resource quantity, and the method for determining the second virtual resource quantity is partial deduction.

3. The order information processing method according to claim 1, characterized in that: If the target order corresponds to a logistics deduction resource, determining the logistics compensation information of the target order based on the first virtual resource quantity and the resource quantity of the logistics deduction resource includes: Based on the item return information of the target order, determine the return type of the target order, where the return type indicates the time when the logistics deduction resource corresponding to the target order takes effect; Based on the return type of the target order, the quantity of the first virtual resource and the quantity of the logistics deduction resources, the logistics compensation information of the target order is determined.

4. The order information processing method according to claim 3, characterized in that: The determining of the logistics compensation information of the target order based on the return type of the target order, the quantity of the first virtual resource, and the quantity of the logistics deduction resource includes any one of the following: In the case where the resource quantity of the logistics deduction resource is greater than or equal to the first virtual resource quantity, if the return type is the first return type, it is determined that the second virtual resource quantity in the logistics compensation information is equal to zero, and the method for determining the second virtual resource quantity is a pre-full deduction, and the first return type indicates that the logistics deduction resource corresponding to the target order is not effective when the target object returns the item; In the case where the resource quantity of the logistics deduction resource is less than the first virtual resource quantity, if the return type is the first return type, determining that the second virtual resource quantity in the logistics compensation information is equal to the difference between the resource quantity of the logistics deduction resource and the first virtual resource quantity, and determining that the second virtual resource quantity is determined as a partial pre-deduction; In the case where the resource quantity of the logistics discount resource is greater than or equal to the first virtual resource quantity, if the return type is the second return type, it is determined that the second virtual resource quantity in the logistics compensation information is equal to zero, and the method for determining the second virtual resource quantity is that the second virtual resource quantity has been fully deducted, and the second return type indicates that the logistics discount resource corresponding to the target order takes effect when the target object returns the item; In the case where the resource quantity of the logistics deduction resources is less than the first virtual resource quantity, if the return type is the second return type, it is determined that the second virtual resource quantity in the logistics compensation information is equal to the difference between the resource quantity of the logistics deduction resources and the first virtual resource quantity, and the method for determining the second virtual resource quantity is that partial deduction has been made.

5. The order information processing method according to claim 1, characterized in that: The resource return interface displays the third virtual resource quantity corresponding to the item, the second virtual resource quantity, and the method for determining the second virtual resource quantity.

6. The order information processing method according to claim 1, characterized in that: The determining the first virtual resource quantity based on the item return information of the target order includes: Based on the logistics number included in the item return information, the first virtual resource quantity is determined.

7. The order information processing method according to claim 6, characterized in that: The determining the first virtual resource quantity based on the logistics number included in the item return information includes: In the case where the logistics number is associated with the target logistics, determining the first virtual resource quantity from a logistics database associated with the server based on the logistics number; In the case where the logistics number is not associated with the target logistics, a non-target logistics associated with the logistics number is determined, and the first virtual resource quantity is determined from a logistics database associated with the non-target logistics.

8. The order information processing method according to claim 1, characterized in that: The method further comprises: If the target order does not correspond to the logistics deduction resources, the second virtual resource quantity is determined to be equal to the first virtual resource quantity, and the second virtual resource quantity is determined in a manner of full compensation.

9. A method for processing order information, characterized in that: Applied to a terminal, the method comprises: Displaying an order after-sales interface, wherein the order after-sales interface includes at least one order in an after-sales state; In response to a confirmation receipt operation for a target order in an after-sales state in the order after-sales interface, a resource return interface for the target order is displayed, wherein the resource return interface is used to trigger a resource return process for the target order; The logistics compensation information of the target order is displayed in the resource return interface, wherein the logistics compensation information indicates the amount of the second virtual resource used to compensate the target object corresponding to the target order and a method for determining the amount of the second virtual resource, wherein the method for determining the amount of the second virtual resource is any one of the following: full deduction, partial deduction, pre-full deduction, pre-partial deduction, fully deducted, and partially deducted; In response to a confirmation operation on the resource return interface, a resource return process for the target order is triggered.

10. The order information processing method according to claim 9, characterized in that: The logistics compensation information of the target order displayed in the resource return interface includes: The third virtual resource quantity, the second virtual resource quantity, and the method for determining the second virtual resource quantity of the item corresponding to the target order are displayed in the resource return interface.

11. The order information processing method according to claim 9, characterized in that: The logistics compensation information of the target order displayed in the resource return interface includes: Based on the logistics compensation information of the target order, a negotiation option of the target order is displayed in the resource return interface of the target order, and the negotiation option is used to provide feedback on the logistics compensation information.

12. The order information processing method according to claim 11, characterized in that: The negotiation options for the target order based on the logistics compensation information of the target order in the resource return interface of the target order include: When the quantity of the second virtual resource is greater than zero, a negotiation option of the target order is displayed in the resource return interface.

13. The order information processing method according to claim 11 or 12, characterized in that: The negotiation options include a rejection option and an adjustment option; The reject option is used to reject the resource return process for the target order; The adjustment option is used to adjust the quantity of the second virtual resource to trigger a resource return process for the target order based on the adjusted quantity of the second virtual resource.

14. An order information processing device, characterized in that: The device comprises: A resource determination unit is configured to execute the item return information based on the target order and determine a first virtual resource quantity, where the first virtual resource quantity refers to the quantity of virtual resources consumed by the target object for returning the item corresponding to the target order; a compensation determination unit, configured to determine logistics compensation information of the target order based on the first virtual resource quantity and the resource quantity of the logistics deduction resource if the target order corresponds to the logistics deduction resource, wherein the logistics compensation information indicates the second virtual resource quantity used to compensate the target object and a determination method of the second virtual resource quantity, wherein the determination method of the second virtual resource quantity is any one of the following: full deduction, partial deduction, pre-full deduction, pre-partial deduction, full deduction already, partial deduction already, and the logistics deduction resource is a special resource for deduction of logistics cost, and is used to deduct the resources consumed by the goods distribution during the return process of the item; A return unit is configured to execute logistics compensation information based on the target order, and provide a resource return interface to the target terminal, wherein the resource return interface is used to trigger the resource return process for the target order. The target terminal corresponds to the seller user of the target order, and the target terminal is used to display the logistics compensation information in the resource return interface.

15. An order information processing device, characterized in that: The device comprises: A first display unit is configured to display an order after-sales interface, wherein the order after-sales interface includes at least one order in an after-sales state; A second display unit is configured to execute, in response to a confirmation receipt operation for a target order in an after-sales state in the order after-sales interface, display a resource return interface for the target order, wherein the resource return interface is used to trigger a resource return process for the target order; a third display unit configured to display logistics compensation information of the target order in the resource return interface, wherein the logistics compensation information indicates the amount of the second virtual resource used to compensate the target object corresponding to the target order and a method for determining the amount of the second virtual resource, wherein the method for determining the amount of the second virtual resource is any one of the following: full deduction, partial deduction, pre-full deduction, pre-partial deduction, full deduction completed, and partial deduction completed; The fourth display unit is configured to execute a confirmation operation in response to the resource return interface, thereby triggering a resource return process for the target order.

16. An electronic device, characterized in that: The electronic device comprises: one or more processors; a memory for storing program code executable by the processor; The processor is configured to execute the program code to implement the order information processing method according to any one of claims 1 to 13.

17. A computer-readable storage medium, characterized in that: When the program code in the computer-readable storage medium is executed by a processor of an electronic device, the electronic device is enabled to execute the order information processing method as described in any one of claims 1 to 13.

18. A computer program product, characterized in that It comprises one or more instructions, and the one or more instructions are executed by one or more processors of an electronic device, so that the electronic device can execute the order information processing method as described in any one of claims 1 to claim 13.

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