A method for multi-role collaborative handling of emergencies

Abstract

The present invention discloses a method for collaboratively handling emergencies by multiple roles, comprising: receiving alarm information, reporting the alarm information to each preset role, and providing decision-making suggestions for each role; each preset role includes at least a person in charge; confirming whether the information is true, and if not, directly ending the processing; if so, the person in charge uniformly dispatches and issues an instruction to execute an emergency plan, wherein the instruction to execute the emergency plan includes the type of emergency; after receiving the instruction to execute the emergency plan, each preset role other than the person in charge executes the emergency handling plan that matches its own role based on the emergency type and the system decision suggestion, and reports the processing completion result to the person in charge; after each preset role has completed the processing, the person in charge issues a message that the emergency handling is completed and issues an instruction to resume operations. The present invention realizes accurate, efficient, and barrier-free collaborative processing of each scheduling role, reducing the impact.

Description

Technical Field

[0001] The present invention relates to the technical field of subway emergency incident processing, and in particular to a method for multi-role collaborative processing of emergency incidents. Background Art

[0002] my country's rail transit system is developing rapidly, with many cities experiencing expansion, particularly in urban subways. With the completion and commissioning of numerous rail transit projects, emergencies are becoming increasingly common, with a trend towards concurrency. These emergencies are primarily characterized by a large number of devices, multiple system types, and complex handling procedures. Furthermore, due to the random nature of emergencies (including temporal, spatial, and impact), their far-reaching impact, and their variable causes, emergency handling is particularly crucial. This is especially true when dealing with a large number of stakeholders, enabling collaborative efforts across all roles to avoid unsuccessful, ineffective, and inefficient emergency handling due to duplication, omissions, or other factors.

[0003] For example, the current process for handling rail transit emergencies generally goes like this: On-site staff report to their superiors, who then contact and arrange for relevant personnel to intervene. However, this process lacks a systematic approach to collaborative emergency response among all relevant personnel, making it difficult to achieve intuitive and visual division of responsibilities and efficient dispatch allocation. Information is often not shared promptly or in a timely manner, resulting in a lack of accurate, efficient, and barrier-free collaborative processing, often failing to achieve ideal efficiency and effectiveness. Summary of the Invention

[0004] In view of the deficiencies of the prior art, the purpose of the present invention is to provide a method for multi-role collaborative processing of emergencies, which can solve the problems mentioned in the background technology.

[0005] The technical solution for achieving the purpose of the present invention is: a method for multi-role collaborative processing of emergencies, comprising the following steps:

[0006] Step 1: Receive alarm information and report it to each preset role, which at least includes the person in charge;

[0007] Step 2: Check whether one or more confirmation information in each preset role is true. If not, the process ends directly. If so, the person in charge will coordinate and issue instructions for executing the emergency plan. The instructions for executing the emergency plan include the type of emergency, which includes train platform fire, track failure, and terrorist attack.

[0008] Step 3: After receiving the instruction to execute the emergency plan, each preset role except the person in charge will execute the emergency handling plan that matches their own role according to the type of emergency, and report the completion results to the person in charge. After the person in charge has completed the handling of each preset role, he / she will issue a message that the emergency handling is completed and issue an instruction to resume operations.

[0009] Furthermore, when the emergency event type is a train platform fire emergency event, the emergency event handling plan includes the following steps:

[0010] Step H101: An alarm is triggered by sensors in the FAS and / or BAS subsystems, or is reported by station staff. Upon receipt of the alarm, it is pushed to the electrical dispatcher, environmental dispatcher, traffic dispatcher, duty officer, and duty officer assistant via ICE callback.

[0011] Step H102: The dispatcher learns of the fire emergency through the visual interface and performs the alarm response operation;

[0012] Step H103: The dispatcher reconfirms the authenticity and level of the emergency by phone and / or by viewing the CCTV video of the train platform. If the train platform fire emergency is true, the process proceeds to the next step. If the train platform fire emergency is false, the current train platform fire emergency process is terminated.

[0013] Step H104: The dispatcher reports the fire situation to the duty room director and enters and supplements the incident-related information into the system;

[0014] Step H105: The duty room director announces the activation of the preset train platform fire emergency plan and automatically executes the preset train platform fire emergency plan and the scheduling sub-plans of each preset role based on the fire area, related equipment, and severity.

[0015] Step H106: Each preset role executes its corresponding dispatch sub-plan. Each preset role completes relevant event handling actions according to system prompts or takes over the train platform fire emergency event handling plan process when necessary;

[0016] Step H107: The duty room director tracks and checks the fire handling results;

[0017] Step H108: The duty room director checks whether the fire has been extinguished based on the completion status of each dispatch sub-plan and the reports of each preset role, and assesses whether the conditions for resuming operations are met. If not, the director continues to track and inspect the fire handling results.

[0018] Step H109: The duty room director notifies each preset role that they can start resuming operations;

[0019] Step H100: After receiving the notification, the power dispatcher issues a regional power restoration plan. After receiving the notification, the environmental dispatcher implements the normal environmental control mode. After receiving the notification, the assistant director of the duty room assists in canceling the fire PIDS information and issues the PIDS information for resuming operations. After receiving the notification, the traffic dispatcher resumes normal traffic dispatch.

[0020] Step H101: The duty room director confirms that operations have returned to normal and announces the end of the train platform fire emergency response plan process.

[0021] Furthermore, when the emergency event type is a track failure emergency event, the emergency event handling plan includes the following steps:

[0022] Step G101: Receive train track fault information triggered by FAS / BAS professional subsystem sensors or reported by platform staff, and push it to the environmental dispatcher, duty room director, train dispatcher, electrical dispatcher, and duty room assistant through ICE callback;

[0023] Step G102: The train dispatcher learns of the train track fault emergency event through the visual interface and performs an alarm response operation;

[0024] Step G103: The train dispatcher reconfirms the authenticity and severity of the track fault emergency event by phone and / or by viewing the platform CCTV video. If the event is true, the process proceeds to the next step. If not, the handling of the track fault emergency event is terminated.

[0025] Step G104: The train dispatcher reports the train failure to the duty room director and enters and supplements relevant information about the train failure event;

[0026] Step G105: The duty room director announces the activation of the track fault emergency response plan for the track fault emergency. Based on the area, related equipment, and severity of the track fault emergency, the preset track fault emergency response plan and the scheduling sub-plans of the relevant preset roles are automatically executed.

[0027] Step G106: Each preset role completes the relevant event handling actions according to the prompts or takes over the process of the track fault emergency handling plan when necessary;

[0028] Step G107: The duty room director tracks and checks the results of the track failure emergency response plan;

[0029] Step G108: The duty room director checks whether the track fault has been repaired and whether the conditions for resuming operations are met based on the completion and reporting status of the dispatch sub-plans of other preset roles. If not, the director continues to track and check the repair results of the track fault.

[0030] Step G109: The duty room director notifies each preset role, and the train resumes operation;

[0031] Step G110: After receiving the notification that the train has resumed operation, the electrical dispatch personnel will issue a regional power restoration plan. The environmental dispatch personnel will implement normal environmental control mode. The assistant director of the duty room will assist in canceling the train track fault PIDS information and issue the PIDS information for resuming operation.

[0032] Step G111: The dispatcher resumes normal train dispatching;

[0033] Step G112: The duty room director confirms that operations have returned to normal and announces the end of the track fault emergency response plan process.

[0034] Furthermore, when the emergency event type is a terrorist attack emergency event, the emergency event handling plan includes the following steps:

[0035] Step K101: Receive terrorist attack reports from platform staff or station attendants, and record the area where the terrorist attack occurred, the nature of the incident, and the affected facilities. After receiving the terrorist attack information, push it to the environmental dispatcher, the duty room director, the train dispatcher, the telephone dispatcher, and the duty room director assistant through ICE callback;

[0036] Step K102: The train dispatcher learns about the train terrorist attack incident through the decision-making support visualization interface and performs the alarm response operation;

[0037] Step K103: The dispatcher reconfirms the authenticity and severity of the terrorist attack incident by phone and / or by viewing the station CCTV video. If it is true, the process proceeds to the next step; if it is false, the incident handling ends.

[0038] Step K104: The dispatcher reports the terrorist attack to the duty room director and enters and supplements relevant information about the incident;

[0039] Step K105: The duty room director announces the launch of the terrorist attack emergency response plan and executes the terrorist attack emergency response plan process. Based on the fault location, associated equipment, and severity, the preset terrorist attack emergency response plan and the scheduling sub-plans for related preset roles are automatically executed.

[0040] Step K106: Each preset role completes the relevant event processing actions or takes over the plan process processing when necessary;

[0041] Step K107: The duty room director tracks and checks the results of the handling of the terrorist attack;

[0042] Step K108: The duty room director checks whether the terrorist attack has been lifted and whether the damaged facilities have been repaired based on the completion and reporting status of each pre-set role's dispatch sub-plans, and assesses whether the conditions for resuming operations are met. If not, the director continues to track and review the accident handling results. If so, the director notifies each dispatcher to begin resuming operations.

[0043] Step K109: After receiving the notice of resumption of operations, the power dispatch personnel will issue a regional power restoration plan. The environmental dispatch personnel will implement normal environmental control mode. The assistant director of the duty room will assist in revoking the terrorist attack PIDS information and issue the PIDS information for resumption of operations.

[0044] Step K110: The dispatcher resumes normal train dispatching;

[0045] Step K111: The duty room director confirms that operations have returned to normal and announces the completion of the terrorist attack emergency plan process.

[0046] Furthermore, in the event of a fire on a train platform, the dispatch sub-plan of the electric dispatcher includes the following steps:

[0047] Step HD101: Automatically associate the area and power equipment related to the train platform where the alarm occurred based on the alarm information, equipment information, and area information;

[0048] Step HD102: Using a preset correlation method, correlation statistics are performed based on the alarm information, alarm area, and dispatch request information of other preset roles, thereby forming a list of devices and areas that require power outages. The list is pushed to the human-computer interaction interface, where the power dispatcher confirms and makes decisions.

[0049] Step HD103: Confirm whether the power outage area is reasonable. If it cannot be confirmed, send a power outage review application to the duty room director for further evaluation;

[0050] Step HD104: Receive the evaluation result of the duty room director. If the evaluation result does not agree with the power outage application, re-initiate the power outage execution application and re-confirm whether to execute the power outage operation. If so, perform the power outage according to the equipment and area in the power outage application.

[0051] In the case of a track failure emergency, the dispatch sub-plan for the electric dispatcher includes the following steps:

[0052] Step GD101: After the dispatch sub-plan of the electric dispatcher is activated, the area and power equipment related to the track fault are automatically associated based on the alarm information, equipment information, and fault track area information. The system also receives power outage requests from other preset roles, including the line dispatcher and the environmental dispatcher, to perform power outage operations on specific areas and equipment.

[0053] Step GD102: Using a preset correlation method, a list of devices and areas requiring power outages is generated based on the alarm information, alarm area, and application information of other preset roles. The list is then pushed to the human-computer interaction interface for confirmation and decision-making by the power dispatcher.

[0054] Step GD103: After receiving the push information of the list of power outage equipment and power outage areas, the power dispatcher carefully verifies and analyzes it to confirm whether the power outage areas and power outage equipment are reasonable. If it cannot be confirmed, the power dispatcher sends a power outage review application to the duty room director for further evaluation. If it can be confirmed, the process jumps to step GD105;

[0055] Step GD104: Receive the review result of the power outage application from the duty room director. If the review result is that the power outage application is approved, re-initiate the power outage execution application. If the review result is not approved, further confirm the power outage equipment and power outage area or directly terminate the process.

[0056] Step GD105: The power dispatcher confirms again whether to execute the power outage operation. If so, the regional power outage plan is implemented.

[0057] In the event of a terrorist attack, the dispatch sub-plan for the dispatch personnel includes the following steps:

[0058] Step KD101: Automatically associate relevant areas and power equipment based on alarm information, equipment information, and information about the area where the terrorist attack occurred, and receive emergency response requests from other preset roles, including dispatchers and environmental dispatchers. Emergency response requests include requests for power outages in specific areas and equipment.

[0059] Step KD102: Using a preset correlation method, a list of devices and areas requiring power outages and power supplies is generated based on the nature of the terrorist incident, the area where it occurred, and the application information of other preset roles. This list is then pushed to the human-computer interaction interface for confirmation and decision-making by the power dispatcher.

[0060] Step KD103: The power dispatcher carefully verifies and analyzes to confirm whether the power outage area is reasonable. If the confirmation is not possible, a power outage review application is sent to the duty room director for further evaluation.

[0061] Step KD104: The duty room director receives the review application from the telephone dispatcher and makes an assessment and confirmation based on the information about the terrorist attack incident;

[0062] Step KD105: The duty room director approves the power outage and power supply application and issues the approval result;

[0063] Step KD106: After receiving the approval result, apply again to initiate the power outage execution and power supply plan execution, and confirm again whether to execute the power outage operation. If confirmed, execute the regional power outage and power supply plan.

[0064] Furthermore, in the event of a fire on a train platform, the dispatching sub-plan of the train dispatcher includes the following steps:

[0065] Step HX101: Count the associated gates and access control devices based on the area of ​​the accident;

[0066] Step HX102: Confirm and generate a list of devices that need to be released for passenger evacuation according to a preset calculation method;

[0067] Step HX103: Specific gate and access control release requirements generated by other preset roles;

[0068] Step HX104: After receiving the gate and access control release request information, the dispatcher confirms whether the access control and gate emergency release range is reasonable. If the release range does not need to be adjusted, it is directly confirmed. After confirmation, the gate and access control are automatically released in an emergency, thereby opening the passenger evacuation channel;

[0069] Step HX105: If the range of gate and access control emergency release is unreasonable, the dispatcher will make adjustments and upload the adjusted gate and access control release list, thereby refreshing and reading the new release device list. The gate and access control emergency release is executed according to the new release device list, and the passenger evacuation channel is opened. At the same time, the dispatcher organizes the station attendant and staff to evacuate passengers on site.

[0070] Step HX106: triggering an emergency train service plan request according to a preset process;

[0071] Step HX107: The train dispatcher evaluates whether limited train dispatch service is available based on the severity of the fire and the progress of the fire handling. If the severity of the fire is low and the handling progress is fast, the request is approved and the emergency train service plan is automatically executed.

[0072] In the case of a track failure emergency, the dispatch sub-plan for train dispatchers includes the following steps:

[0073] Step GX101: After the dispatch sub-plan of the dispatcher is triggered, the associated gates and access control devices are counted according to the area of ​​the accident;

[0074] Step GX102: Generate a list of devices that need to be released for passenger evacuation according to a preset calculation method;

[0075] Step GX103: receiving specific gate and access control release request requests generated by other preset roles in handling track failure emergencies;

[0076] Step GX104: After receiving the release request, confirm whether the equipment release range is reasonable. If no adjustment is required, directly confirm it and automatically execute the emergency release of the gate and access control to open the passenger evacuation channel. If the equipment release range is unreasonable, the dispatcher will make adjustments, update the equipment release request, execute the emergency release of the gate and access control according to the updated equipment release request, open the passenger evacuation channel, and organize station attendants and staff to evacuate passengers.

[0077] Step GX105: triggering an emergency train service plan request according to a preset process;

[0078] Step GX106: The train dispatcher assesses whether the track is still capable of carrying traffic based on the track fault condition and the progress of the repair.

[0079] Step GX107: If the severity of the train track is low and the train can still pass, the train is allowed to pass at a reduced speed; then the request is confirmed and the emergency train service plan is automatically executed to implement limited train passage service.

[0080] When the emergency event type is a terrorist attack emergency event, the dispatcher's dispatch sub-plan includes the following steps:

[0081] Step KX101: After the dispatch sub-plan of the dispatcher is triggered, the associated gates and access control devices are counted according to the area of ​​the accident;

[0082] Step KX102: Generate a list of devices that need to be released for passenger evacuation according to a preset calculation method;

[0083] Step KX103: receiving a release request application for a specific gate or access control system generated by other preset roles in the process of handling a terrorist attack emergency;

[0084] Step KX104: After receiving the release request, the dispatcher confirms whether the scope of the equipment emergency release is reasonable. If no adjustment is required, the dispatcher directly confirms and executes the emergency release of the gate and access control, opening the passenger evacuation channel. If the scope of the equipment emergency release is unreasonable, the dispatcher makes adjustments, executes the adjusted emergency release of the gate and access control, and opens the passenger evacuation channel.

[0085] Step KX105: The dispatcher organizes the station attendants and staff to evacuate passengers;

[0086] Step KX106: According to the preset process, the emergency train service plan request is triggered; the train dispatcher evaluates whether the track is still capable of traffic based on the track fault situation and the progress of the handling;

[0087] Step KX107: If the severity of the train track is low and the train can still pass, the train is allowed to pass at a reduced speed; then confirm the request, the system will automatically execute the emergency train service plan and perform limited train passage service.

[0088] Furthermore, in the event of a fire on a train platform, the duty room director's dispatch sub-plan includes the following steps:

[0089] Step HZ101: According to the severity of the fire, report to public rescue agencies including 119 and 120;

[0090] Step HZ102: Execute fire notification decision;

[0091] Step HZ103: Review the relevant review requirements for fire emergency handling initiated by other preset roles;

[0092] Step HZ104: Feedback the review results of the review requirements to the corresponding preset roles;

[0093] Step HZ105: receiving reports from various preset roles on the progress of handling the emergency;

[0094] Step H106: Summarize the progress of other preset roles in handling the current train platform fire emergency, and coordinate the preset roles to quickly handle the train platform fire emergency;

[0095] Step HZ107: Evaluate whether the fire emergency has been handled based on the summary information. If the handling is not completed, continue to track and evaluate in real time.

[0096] In the case of a track failure emergency, the duty officer's dispatch sub-plan includes the following steps:

[0097] Step GZ101: Based on the train track fault, determine whether a fire has occurred and whether there are any injuries, and report to public rescue agencies including 119 and 120;

[0098] Step GZ102: Notify the train track fault;

[0099] Step GZ103: Receive the review of requirements related to handling of train track failure emergencies from other preset roles;

[0100] Step GZ104: receiving the handling progress of the track fault emergency event reported by the other preset roles;

[0101] Step GZ105: Summarize the progress of each preset role in handling the current track fault emergency event, and coordinate each preset role to quickly handle the track fault emergency event;

[0102] Step GZ106: The duty room director evaluates whether the train track fault has been repaired based on the summary information; if the repair is not completed, continue to track and evaluate in real time.

[0103] When the emergency event type is a terrorist attack, the duty room director's dispatch sub-plan includes the following steps:

[0104] Step KZ101: Based on the circumstances of the terrorist attack, whether a fire occurred, and whether there were any injuries, report to public rescue agencies including the subway police, 119, and 120.

[0105] Step KZ102: Report the terrorist attack and receive a review of the requirements related to the terrorist attack handled by other preset roles;

[0106] Step KZ103: Receive the progress of handling the terrorist attack incident reported by other preset roles;

[0107] Step KZ104: Summarize the current terrorist attack incident handling progress of other preset roles, obtain summary information, and coordinate various dispatches to quickly handle the terrorist attack incident;

[0108] Step KZ105: Based on the summary information, evaluate whether the handling of the terrorist attack incident has been completed. If the handling is not completed, continue real-time tracking and evaluation.

[0109] Furthermore, when the emergency event type is a terrorist attack emergency event, the dispatch sub-plan of the environmental dispatch personnel includes the following steps:

[0110] Step KH101: After the dispatch sub-plan of the environmental control personnel is triggered, apply to shut down the exhaust mode of the station and the ventilation mode of the adjacent stations;

[0111] Step KH102: Determine whether the station exhaust mode and the ventilation mode of adjacent stations need to be shut down based on whether the terrorist attack produced toxic gas, and confirm whether further approval is required;

[0112] Step KH103: If the impact of the environmental control mode execution requirement is too significant and cannot be confirmed, the operator applies for approval from the duty room director at the next higher level and receives the approval result. If the review result is approval, the operator initiates a request to shut down the exhaust mode of the station and the ventilation mode of adjacent stations and confirms the request.

[0113] Step KH104: If the execution is confirmed, the exhaust mode of the station and the ventilation mode of the adjacent stations are turned off.

[0114] In the event of a train platform fire emergency, the dispatch sub-plan of the environmental dispatch personnel includes the following steps:

[0115] Step HH101: Apply for execution of environmental control fire mode and tunnel ventilation mode, and receive requests from other preset roles to execute related environmental control modes on specific subsystems when handling fire emergencies;

[0116] Step HH102: Confirm whether further approval is required to implement the environmental control mode. If the impact of the environmental control mode implementation is too significant to be confirmed, apply to the next higher-level duty room director for approval.

[0117] Step HH103: Receive the review result evaluated and confirmed by the duty room director or other auxiliary leaders. If the review result is approval, initiate a mode request for executing the fire mode and tunnel ventilation mode;

[0118] Step HH104: Confirm the request to execute the fire mode and tunnel ventilation mode. After confirmation, the fire mode and tunnel ventilation mode are automatically executed.

[0119] In the case of a track failure emergency, the dispatch sub-plan for the environmental coordination personnel includes the following steps:

[0120] Step GH101: After the dispatch sub-plan of the environmental dispatch personnel is triggered, apply for execution of blocking mode;

[0121] Step GH102: The environmental control personnel confirm whether further approval is required. If the impact of the blocking mode execution requirement is too great to be confirmed, the next level of approval is required.

[0122] Step GH103: Receive the approval result evaluated and confirmed by the duty room director or other auxiliary leaders;

[0123] Step GH104: Receive the review results and initiate a request to execute the train track failure mode and tunnel ventilation mode;

[0124] Step GH105: The environmental control personnel confirms the request to execute the blocking mode. After the environmental control personnel confirms the execution, the blocking mode is automatically executed.

[0125] Furthermore, in the event of a fire on a train platform, the dispatch sub-plan of the assistant director of the duty room includes the following steps:

[0126] Step HZZ101: Automatically trigger the emergency repair notification request;

[0127] Step HZZ102: Determine whether emergency repairs are required based on the fire emergency information and actual conditions;

[0128] Step HZZ103: When emergency repair is confirmed, an emergency repair notice is issued and sent to each maintenance person in charge;

[0129] Step HZZ104: Receive the fire situation notification issued by the duty room director, generate a PIDS text delivery request, and receive the pushed fire situation notification PIDS text message;

[0130] Step HZZ105: Confirm whether the PIDS text is correct and whether it has been issued. If so, trigger the fire situation notification PIDS text to be issued.

[0131] In the case of a track failure emergency, the dispatch sub-plan of the assistant duty officer includes the following steps:

[0132] Step GZZ101: After the dispatch sub-plan of the duty room assistant director is triggered, a request for issuing an emergency repair notice is triggered;

[0133] Step GZZ102: The assistant director of the duty room confirms whether emergency repair is required based on the track fault emergency event information and the actual situation. If emergency repair is required, an emergency repair notice is issued and sent to each maintenance person in charge;

[0134] Step GZZ103: Receive the track fault notification issued by the duty room director, and generate a PIDS text delivery request in case of fire;

[0135] Step GZZ104: Confirm whether the PIDS text is correct and whether it is sent to other preset roles. If so, send the PIDS text of the track fault notification.

[0136] When the emergency event type is a terrorist attack, the dispatch sub-plan of the assistant director of the duty room includes the following steps:

[0137] Step KZZ101: After the dispatch sub-plan of the duty room assistant director is triggered, the emergency repair notice issuance request is automatically triggered;

[0138] Step KZZ102: Determine whether emergency repairs are needed based on whether the terrorist attack has damaged relevant facilities. If emergency repairs are needed, issue an emergency repair notice and send the emergency repair notice to each maintenance person in charge.

[0139] Step KZZ103: Receive a terrorist attack situation report from the duty room director, and simultaneously generate a PIDS text delivery request;

[0140] Step KZZ104: Implement the terrorist attack notification and confirm whether the PIDS text is correct and whether it has been issued. If so, issue the terrorist attack notification PIDS text.

[0141] The beneficial effects of the present invention are as follows: the present invention formulates a corresponding emergency event handling process, fully considering the responsibilities that each role should bear in the event; it is managed through a visual human-computer interaction system, tracked in real time, interactively collaborated, and guided in execution. In the process of emergency event handling, each dispatching role can clarify its own tasks through the human-computer interaction interface; share and obtain information to avoid information islands. It achieves accurate, efficient, and barrier-free collaborative processing of each dispatching role; through the efficient collaborative processing of each preset dispatching role and the guidance and auxiliary functions of the auxiliary decision-making system, the emergency collaborative processing of emergencies is completed with the highest efficiency and the highest quality, minimizing the impact of emergencies on passenger travel and safety, and reducing the impact on line operations. BRIEF DESCRIPTION OF THE DRAWINGS

[0142] Figure 1 It is a schematic diagram of the process of the present invention;

[0143] Figure 2 This is a schematic diagram of the process of handling fire emergencies on train platforms;

[0144] Figure 3 This is a schematic diagram of the process for handling track failure emergencies;

[0145] Figure 4 This is a flowchart for handling terrorist attack emergencies. DETAILED DESCRIPTION

[0146] In order to make the purpose, technical solutions and advantages of the present application clearer, the specific embodiments of the present application are further described in detail below in conjunction with the accompanying drawings. It is understood that the specific embodiments described herein are only used to explain the present application and are not intended to limit the present application. It should also be noted that, for ease of description, only parts related to the present application, not all of the contents, are shown in the accompanying drawings. Before discussing the exemplary embodiments in more detail, it should be mentioned that some exemplary embodiments are described as processes or methods depicted as flow charts. Although the flow charts describe each operation (or step) as a sequential process, many of the operations therein can be implemented in parallel, concurrently or simultaneously. In addition, the order of the operations can be rearranged. The process can be terminated when its operation is completed, but can also have additional steps not included in the accompanying drawings. The process can correspond to a method, function, procedure, subroutine, subprogram, etc.

[0147] like Figures 1-4 As shown, a method for multi-role collaborative processing of emergencies includes the following steps:

[0148] Step 1: Receive alarm information and report the alarm information to each preset role, which at least includes a person in charge.

[0149] Alarm information can be reported by various on-site monitoring devices, such as sensors and cameras, or by on-site staff. For example, fire sensors and real-time crowd monitoring cameras installed along subway lines can automatically upload information when they detect a fire or excessive crowds exceeding warning lines. Alternatively, if on-site staff detect a fire, excessive crowds, or even a terrorist attack, they can enter the relevant information into the system, which then automatically reports the alarm.

[0150] In the subway transportation system, the existing FAS system (fire automatic alarm system), BAS system (environment and equipment monitoring system), PSCADA system (power monitoring system), and ISCS system (integrated monitoring system) can all collect relevant information, thereby obtaining alarm information, and the FAS system, BAS system, PSCADA system, and ISCS system are used to upload the alarm information.

[0151] In this embodiment, the preset roles include the duty room director, telephone dispatcher, environmental dispatcher, line dispatcher, and duty room director assistant, with the duty room director serving as the person in charge. In actual use, the preset roles can also be increased, decreased, or modified according to actual conditions.

[0152] Step 2: Check whether one or more confirmation information of each preset role is true. If not, the processing is terminated directly. If so, the person in charge will coordinate and issue instructions for executing the emergency plan. The instructions for executing the emergency plan include the type of emergency, which includes train platform fire emergency, track failure emergency, terrorist attack emergency, etc.

[0153] The person in charge can be the duty room director. After the duty room director and / or other preset roles confirm that the alarm information is true, they can issue instructions to the other preset roles to execute the emergency plan. If the alarm information is confirmed to be false, the processing can be terminated directly.

[0154] Step 3: After receiving the instruction to execute the emergency plan, each preset role except the person in charge will execute the emergency handling plan that matches its own role according to the type of emergency, and report the completion results to the person in charge. After each preset role has completed the handling, the person in charge will issue a message that the emergency handling is completed and issue an instruction to resume operations.

[0155] In this step, different preset roles have corresponding emergency response plans that match their roles. The same preset role also has different emergency response plans for different emergency types. For example, in the case of a train platform fire emergency, the telephone dispatcher, the train dispatcher, and so on would each have their own corresponding train platform fire emergency plan.

[0156] When the emergency event type is a train platform fire emergency, the emergency event handling plan includes the following steps:

[0157] Step H101: An alarm is triggered by sensors in the FAS and / or BAS subsystems, or reported by station staff. Upon receipt of the alarm, it is pushed to pre-defined roles such as the electrical dispatcher, environmental dispatcher, traffic dispatcher, duty room supervisor, and duty room supervisor assistant via ICE callback.

[0158] Step H102: The dispatcher learns of the fire emergency through the visual interface and performs the alarm response operation;

[0159] Step H103: The dispatcher reconfirms the authenticity, level, and other information of the emergency incident by phone or by checking the CCTV video of the platform. If the train platform fire emergency incident is true, the process proceeds to the next step. If the train platform fire emergency incident is not true, the current train platform fire emergency incident processing is terminated directly.

[0160] Step H104: The dispatcher reports the fire situation to the duty room director and enters and supplements the incident-related information into the system;

[0161] Step H105: The duty room director announces the activation of the preset train platform fire emergency plan and automatically executes the preset train platform fire emergency plan and the scheduling sub-plans of each preset role based on the fire area, related equipment, and severity.

[0162] Step H106: Each preset role executes its corresponding dispatch sub-plan. Each preset role completes relevant event handling actions according to system prompts or takes over the train platform fire emergency event handling plan process when necessary;

[0163] Step H107: The duty room director tracks and checks the fire handling results;

[0164] Step H108: The duty room director checks whether the fire has been extinguished based on the completion status of each dispatch sub-plan and the reports of each preset role, and assesses whether the conditions for resuming operations are met. If not, the director continues to track and inspect the fire handling results.

[0165] Step H109: The duty room director notifies each preset role that they can start resuming operations;

[0166] Step H100: After receiving the notification, the power dispatcher issues a regional power restoration plan. After receiving the notification, the environmental dispatcher implements the normal environmental control mode. After receiving the notification, the assistant director of the duty room assists in canceling the fire PIDS information and issues the PIDS information for resuming operations. After receiving the notification, the traffic dispatcher resumes normal traffic dispatch.

[0167] Step H101: The duty room director confirms that operations have returned to normal and announces the end of the train platform fire emergency response plan process.

[0168] The dispatch sub-plan for the dispatch personnel includes the following steps:

[0169] Step HD101: Automatically associate the area and power equipment related to the train platform where the alarm occurs based on the alarm information, equipment information, area information, etc.

[0170] Step HD102: Using the preset association method, association statistics are performed based on the alarm information, alarm area, and dispatch application information of other preset roles, thereby forming the equipment and areas that need power outages, and pushing them to the human-computer interaction interface in the form of a list, so that the power dispatch personnel can confirm and make decisions on the human-computer interaction interface.

[0171] Step HD103: Confirm whether the power outage area is reasonable; if it cannot be confirmed, send a power outage review application to the duty room director for further evaluation.

[0172] Step HD104: Receive the evaluation result of the duty room director. If the evaluation result does not agree with the power outage application, initiate the power outage execution application again and confirm again whether to execute the power outage operation. If so, perform the power outage according to the equipment and area in the power outage application.

[0173] The dispatch sub-plan for dispatch personnel includes the following steps:

[0174] Step HX101: Count the associated gates and access control devices based on the area of ​​the accident;

[0175] Step HX102: Confirm and generate a list of devices that need to be released for passenger evacuation according to a preset calculation method;

[0176] Step HX103: Specific gate and access control release requirements generated by other preset roles;

[0177] Step HX104: After receiving the gate and access control release request information, the dispatcher confirms whether the emergency release range of the access control, gate and other equipment is reasonable. If the release range does not need to be adjusted, it is directly confirmed. After confirmation, the gate and access control equipment are automatically released in an emergency, thereby opening the passenger evacuation channel;

[0178] Step HX105: If the range of emergency release of gates, access control and other equipment is unreasonable, the dispatcher will make adjustments and upload the adjusted gates and access control release list, thereby refreshing and reading the new release device list, and executing the emergency release of gates, access control and other equipment according to the new release device list to open the passenger evacuation channel;

[0179] At the same time, the dispatchers organized station attendants, staff and other relevant personnel to evacuate passengers on site;

[0180] Step HX106: triggering an emergency train service plan request according to a preset process;

[0181] Step HX107: The train dispatcher evaluates whether limited train dispatch service is available based on the severity of the fire and the progress of the fire handling. If the severity of the fire is low and the handling progress is fast, the request is approved and the emergency train service plan is automatically executed.

[0182] The duty room director's dispatch sub-plan includes the following steps:

[0183] Step HZ101: According to the severity of the fire, report to public rescue agencies such as 119 and 120;

[0184] Step HZ102: Execute fire notification decision;

[0185] Step HZ103: Review the relevant review requirements for fire emergency handling initiated by other preset roles;

[0186] Step HZ104: Feedback the review results of the review requirements to the corresponding preset roles;

[0187] Step HZ105: receiving reports from various preset roles on the progress of handling the emergency;

[0188] Step H106: Summarize the progress of other preset roles in handling the current train platform fire emergency, and coordinate the preset roles to quickly handle the train platform fire emergency;

[0189] Step HZ107: Evaluate whether the fire emergency has been handled based on the summary information. If the handling is not completed, continue real-time tracking and evaluation.

[0190] The dispatch sub-plan for environmental coordination personnel includes the following steps:

[0191] Step HH101: Apply for execution of environmental control fire mode and tunnel ventilation mode, and receive requests from other preset roles to execute related environmental control modes on specific subsystems when handling fire emergencies;

[0192] Step HH102: Confirm whether further approval is required to implement the environmental control mode. If the impact of the environmental control mode implementation is too significant to be confirmed, apply to the next higher-level duty room director for approval.

[0193] Step HH103: Receive the review result evaluated and confirmed by the duty room director or other auxiliary leaders. If the review result is approval, initiate a mode request for executing the fire mode and tunnel ventilation mode;

[0194] Step HH104: Confirm the mode request for executing the fire mode and tunnel ventilation. After confirmation, the fire mode and tunnel ventilation mode are automatically executed.

[0195] The dispatch sub-plan for the assistant duty officer includes the following steps:

[0196] Step HZZ101: Automatically trigger the emergency repair notification request;

[0197] Step HZZ102: Determine whether emergency repairs are required based on the fire emergency information and actual conditions;

[0198] Step HZZ103: When emergency repair is confirmed, an emergency repair notice is issued and sent to each maintenance person in charge;

[0199] Step HZZ104: Receive the fire situation notification issued by the duty room director, generate a PIDS text delivery request, and receive the pushed fire situation notification PIDS text message;

[0200] Step HZZ105: Confirm whether the PIDS text is correct and whether it has been issued. If so, trigger the issuance of the fire situation notification PIDS text.

[0201] When the emergency event type is a track failure emergency event, the emergency event handling plan includes the following steps:

[0202] Step G101: Receive train track fault information triggered by FAS / BAS professional subsystem sensors or reported by platform staff, and push it to pre-set dispatching-related roles such as environmental dispatchers, duty room supervisors, train dispatchers, electrical dispatchers, and duty room assistants through ICE callback;

[0203] Step G102: The train dispatcher learns of the train track fault emergency event through the visual interface and performs an alarm response operation;

[0204] Step G103: The dispatcher reconfirms the authenticity, severity, and other information of the track fault incident by phone or by viewing the platform CCTV video. If the incident is true, the process proceeds to the next step. If not, the handling of the track fault incident ends immediately.

[0205] Step G104: The train dispatcher reports the train failure to the duty room director and enters and supplements relevant information about the train failure event;

[0206] Step G105: The duty room director announces the activation of the track fault emergency response plan for the track fault emergency. Based on the area, related equipment, and severity of the track fault emergency, the preset track fault emergency response plan and the scheduling sub-plans of the relevant preset roles are automatically executed.

[0207] Step G106: Each preset role completes the relevant event handling actions according to the prompts or takes over the process of the track fault emergency handling plan when necessary;

[0208] Step G107: The duty room director tracks and checks the results of the track failure emergency response plan;

[0209] Step G108: The duty room director checks whether the track fault has been repaired and whether the conditions for resuming operations are met based on the completion and reporting status of the dispatch sub-plans of other preset roles. If not, the director continues to track and check the repair results of the track fault.

[0210] Step G109: The duty room director notifies each preset role, and the train resumes operation;

[0211] Step G110: After receiving the notification that the train has resumed operation, the electrical dispatch personnel will issue a regional power restoration plan. The environmental dispatch personnel will implement normal environmental control mode. The assistant director of the duty room will assist in canceling the train track fault PIDS information and issue the PIDS information for resuming operation.

[0212] Step G111: The dispatcher resumes normal train dispatching;

[0213] Step G112: The duty room director confirms that operations have returned to normal and announces the end of the track fault emergency response plan process.

[0214] The dispatch sub-plan for the dispatch personnel includes the following steps:

[0215] Step GD101: After the dispatch sub-plan of the electric dispatcher is activated, the area and power equipment related to the track fault are automatically associated based on the alarm information, equipment information, fault track area information, etc., and power outage requests for specific areas and equipment are received from other preset roles, including train dispatchers and environmental dispatchers.

[0216] Step GD102: Using a preset correlation method, a list of devices and areas requiring power outages is generated based on the alarm information, alarm area, and application information of other preset roles. The list is then pushed to the human-computer interaction interface for confirmation and decision-making by the power dispatcher.

[0217] Step GD103: After receiving the push notification of the list of outage equipment and areas, the power dispatcher will carefully verify and analyze the information to confirm whether the outage areas and equipment are reasonable. If they cannot be confirmed, they will send a power outage review application to the duty room director for further evaluation. If they can be confirmed, they will jump to step GD105.

[0218] Step GD104: Receive the review result of the power outage application from the duty room director. If the review result is that the power outage application is approved, re-initiate the power outage execution application. If the review result is not approved, further confirm the power outage equipment and power outage area or directly terminate the process.

[0219] Step GD105: The power dispatcher confirms again whether to execute the power outage operation. If so, the regional power outage plan is implemented.

[0220] The dispatch sub-plan for dispatch personnel includes the following steps:

[0221] Step GX101: After the dispatch sub-plan of the dispatcher is triggered, the associated gates and access control devices are counted according to the area of ​​the accident;

[0222] Step GX102: Generate a list of devices that need to be released for passenger evacuation according to a preset calculation method;

[0223] Step GX103: Receive specific release requests for gates, access control devices, etc. generated by other preset roles in handling track failure emergencies;

[0224] Step GX104: After receiving the release request, confirm whether the scope of equipment release is reasonable. If no adjustment is required, directly confirm and automatically execute the emergency release of gates, access control, etc., and open the passenger evacuation channel. If the scope of equipment release is unreasonable, the dispatcher will make adjustments, update the equipment release request, execute the emergency release of gates, access control, etc. according to the updated equipment release request, open the passenger evacuation channel, and organize station attendants and staff to evacuate passengers.

[0225] Step GX105: triggering an emergency train service plan request according to a preset process;

[0226] Step GX106: The train dispatcher assesses whether the track is still capable of traffic based on the track fault condition and the progress of the repair.

[0227] Step GX107: If the severity of the train track is low and the train can still pass, the train is allowed to pass at a reduced speed; the request is confirmed, and the emergency train service plan is automatically executed to perform limited train passage services.

[0228] The duty room director's dispatch sub-plan includes the following steps:

[0229] Step GZ101: Based on the train track fault, determine whether a fire has occurred and whether there are any injuries, and report to public rescue agencies such as 119 and 120;

[0230] Step GZ102: Notify the train track fault;

[0231] Step GZ103: Receive reviews of requirements related to handling of train track failure emergencies from other preset roles, for example, a review of train dispatch requirements after a train failure has occurred, requested by a dispatcher. Review the received reviews and provide feedback to each preset role.

[0232] Step GZ104: receiving the handling progress of the track fault emergency event reported by the other preset roles;

[0233] Step GZ105: Summarize the progress of each preset role in handling the current track fault emergency event, and coordinate each preset role to quickly handle the track fault emergency event;

[0234] Step GZ106: The duty room director evaluates whether the train track fault has been repaired based on the summarized information; if the repair is not completed, continue real-time tracking and evaluation.

[0235] The dispatch sub-plan for environmental coordination personnel includes the following steps:

[0236] Step GH101: After the dispatch sub-plan of the environmental dispatch personnel is triggered, apply for execution of blocking mode;

[0237] Step GH102: The environmental control personnel confirm whether further approval is required. If the impact of the blocking mode execution requirement is too great to be confirmed, the next level of approval is required.

[0238] Step GH103: Receive the approval result evaluated and confirmed by the duty room director or other auxiliary leaders;

[0239] Step GH104: Receive the review results and initiate a request to execute the train track failure mode and tunnel ventilation mode;

[0240] Step GH105: The environmental control personnel confirms the request to execute the blocking mode. After the environmental control personnel confirms the execution, the blocking mode is automatically executed.

[0241] The dispatch sub-plan for the assistant duty officer includes the following steps:

[0242] Step GZZ101: After the dispatch sub-plan of the duty room assistant director is triggered, a request for issuing an emergency repair notice is triggered;

[0243] Step GZZ102: The assistant director of the duty room confirms whether emergency repair is needed based on the track fault emergency information and actual situation. If emergency repair is confirmed to be necessary, an emergency repair notice is issued and sent to each maintenance person in charge;

[0244] Step GZZ103: Receive the track fault notification issued by the duty room director, and generate a PIDS text delivery request in case of fire;

[0245] Step GZZ104: Confirm whether the PIDS text is correct and whether it is sent to other preset roles. If so, send the PIDS text of the track fault situation notification.

[0246] When the emergency event is a terrorist attack, the emergency response plan includes the following steps:

[0247] Step K101: Receive terrorist attack incidents reported by platform staff or station attendants, and simultaneously record the area where the terrorist attack occurred, the nature of the incident, and the affected facilities. After receiving the terrorist attack incident information, push it to various preset dispatch-related roles such as environmental dispatch personnel, duty room supervisors, train dispatch personnel, electronic dispatch personnel, and duty room supervisor assistants through ICE callback;

[0248] Step K102: The train dispatcher learns about the train terrorist attack incident through the decision-making support visualization interface and performs the alarm response operation;

[0249] Step K103: The dispatcher reconfirms the authenticity, level, and other information of the terrorist attack incident by phone or by checking the CCTV video of the station. If the information is true, the process proceeds to the next step; if not, the incident handling ends.

[0250] Step K104: The dispatcher reports the terrorist attack to the duty room director and enters and supplements relevant information about the incident;

[0251] Step K105: The duty room director announces the launch of the terrorist attack emergency response plan and executes the terrorist attack emergency response plan process. Based on the fault location, associated equipment, and severity, the preset terrorist attack emergency response plan and the scheduling sub-plans for related preset roles are automatically executed.

[0252] Step K106: Each preset role completes the relevant event processing actions or takes over the plan process processing when necessary;

[0253] Step K107: The duty room director tracks and checks the results of the handling of the terrorist attack;

[0254] Step K108: The duty room director checks whether the terrorist attack has been lifted and whether the damaged facilities have been repaired based on the completion and reporting status of each pre-set role's dispatch sub-plans, and assesses whether the conditions for resuming operations are met. If not, the director continues to track and review the accident handling results. If so, the director notifies each dispatcher to begin resuming operations.

[0255] Step K109: After receiving the notice of resumption of operations, the power dispatch personnel will issue a regional power restoration plan. The environmental dispatch personnel will implement normal environmental control mode. The assistant director of the duty room will assist in revoking the terrorist attack PIDS information and issue the PIDS information for resumption of operations.

[0256] Step K110: The dispatcher resumes normal train dispatching;

[0257] Step K111: The duty room director confirms that operations have returned to normal and announces the completion of the terrorist attack emergency plan process.

[0258] The dispatch sub-plan for the dispatch personnel includes the following steps:

[0259] Step KD101: Automatically associate relevant areas and power equipment based on alarm information, equipment information, and information about the area where the terrorist attack occurred, and receive emergency response requests from other preset roles such as line dispatchers and environmental dispatchers. Emergency response requests include requests for power outages in specific areas and equipment.

[0260] Step KD102: Using a preset correlation method, a list of equipment and areas requiring power outages and power supplies is generated based on the nature of the terrorist incident, the area where it occurred, and the application information of other preset roles. This list is then pushed to the human-computer interaction interface for confirmation and decision-making by the power dispatcher. For example, if a terrorist attack damages the track, a power outage and maintenance of the high-voltage area of ​​the track is required. The auxiliary low-voltage system and backup power supply system in the track area must be kept in normal operation to provide power support for the maintenance.

[0261] Step KD103: The power dispatcher carefully verifies and analyzes the power outage area to confirm whether it is reasonable. If the confirmation is not possible, the power outage review application is sent to the duty room director for further evaluation.

[0262] Step KD104: The duty room director receives the review application from the telephone dispatcher and makes an assessment and confirmation based on the information about the terrorist attack incident;

[0263] Step KD105: The duty room director approves the power outage and power supply application and issues the approval result;

[0264] Step KD106: After receiving the approval result, apply again to initiate the power outage execution and power supply plan execution, and confirm again whether to execute the power outage operation. If confirmed, execute the regional power outage and power supply plan.

[0265] The dispatch sub-plan for dispatch personnel includes the following steps:

[0266] Step KX101: After the dispatch sub-plan of the dispatcher is triggered, the associated gates and access control devices are counted according to the area of ​​the accident;

[0267] Step KX102: Generate a list of devices that need to be released for passenger evacuation according to a preset calculation method;

[0268] Step KX103: receiving a release request application for a specific gate or access control system generated by other preset roles in the process of handling a terrorist attack emergency;

[0269] Step KX104: After receiving the release request, the dispatcher confirms whether the scope of the equipment emergency release is reasonable. If no adjustment is required, the dispatcher directly confirms and executes the emergency release of the gate and access control, etc., and opens the passenger evacuation channel. If the scope of the equipment emergency release is unreasonable, the dispatcher makes adjustments and executes the adjusted emergency release of the gate and access control, etc., and opens the passenger evacuation channel.

[0270] Step KX105: The dispatcher organizes station attendants and staff to evacuate passengers;

[0271] Step KX106: According to the preset process, the emergency train service plan request is triggered; the train dispatcher evaluates whether the track is still capable of traffic based on the track fault status and handling progress;

[0272] Step KX107: If the severity of the train track is low and the train can still pass, the train is allowed to pass at a reduced speed; then confirm the request, the system will automatically execute the emergency train service plan and perform limited train passage service.

[0273] The duty room director's dispatch sub-plan includes the following steps:

[0274] Step KZ101: Report the incident to the subway police department, 119, 120, and other public rescue agencies based on the circumstances of the terrorist attack, whether a fire occurred, and whether there were any injuries.

[0275] Step KZ102: Notify the terrorist attack and receive reviews of requirements related to the terrorist attack handled by other preset roles, such as the train dispatcher's decision on whether to continue organizing limited train dispatching after the terrorist attack, and provide feedback on the review results to each other preset role.

[0276] Step KZ103: Receive the progress of handling the terrorist attack incident reported by other preset roles;

[0277] Step KZ104: Summarize the current terrorist attack incident handling progress of other preset roles, obtain summary information, and coordinate various dispatches to quickly handle the terrorist attack incident;

[0278] Step KZ105: Based on the summary information, evaluate whether the handling of the terrorist attack incident has been completed. If the handling is not completed, continue real-time tracking and evaluation.

[0279] The dispatch sub-plan for environmental coordination personnel includes the following steps:

[0280] Step KH101: After the dispatch sub-plan of the environmental control personnel is triggered, apply to shut down the exhaust mode of the station and the ventilation mode of the adjacent stations;

[0281] Step KH102: Determine whether the station's exhaust mode and the ventilation mode of adjacent stations need to be shut down based on whether the terrorist attack produced toxic gases, and confirm whether further approval is required;

[0282] Step KH103: If the impact of the environmental control mode execution requirement is too significant and cannot be confirmed, the operator applies for approval from the duty room director at the next higher level and receives the approval result. If the review result is approval, the operator initiates a request to shut down the exhaust mode of the station and the ventilation mode of adjacent stations and confirms the request.

[0283] Step KH104: If the execution is confirmed, the exhaust mode of this station and the ventilation mode of the adjacent stations are turned off.

[0284] The dispatch sub-plan for the assistant duty officer includes the following steps:

[0285] Step KZZ101: After the dispatch sub-plan of the duty room assistant director is triggered, the emergency repair notice issuance request is automatically triggered;

[0286] Step KZZ102: Determine whether emergency repairs are needed based on whether the terrorist attack has damaged relevant facilities. If emergency repairs are needed, issue an emergency repair notice and send the emergency repair notice to each maintenance person in charge.

[0287] Step KZZ103: Receive a terrorist attack situation report from the duty room director, and simultaneously generate a PIDS text delivery request;

[0288] Step KZZ104: Implement the terrorist attack notification and confirm whether the PIDS text is correct and whether it has been issued. If so, issue the terrorist attack notification PIDS text.

[0289] The present invention can solve the problems of clarifying responsibilities, guiding processing and communication difficulties in the multi-role coordinated processing process during emergency handling, among which the guidance processing and communication difficulties are common difficulties in the current multi-role collaborative processing of emergencies.

[0290] By establishing a complete emergency handling process and handling guidance, relying on the visual interface and NotifyAgent real-time messaging service, when the emergency handling process is initiated, the responsibilities and handling suggestions of each role are pushed to the corresponding personnel, which plays a role in clarifying responsibilities and guiding handling.

[0291] Through the decision-making support system, specific emergency response methods and processes are pre-set. When an incident occurs, the system compiles and summarizes relevant information according to the pre-set process, initiates notifications for the execution of relevant sub-plans, and prompts relevant preset scheduling roles to handle related tasks, thus providing guidance and supporting decision-making, and improving the accuracy and efficiency of emergency response.

[0292] Through a visual interface and the NotifyAgent real-time messaging service, the connections between the interdependent processing steps of each pre-defined scheduling role are optimized, achieving a seamless transition. Coordination between these roles is no longer limited to exchanging information and instructions through face-to-face or telephone communication. Instead, information can be exchanged through real-time messaging and a visual interface. Exchanging information and instructions through real-time messaging and a visual interface is more efficient, accurate, clear, and traceable. This avoids the problems associated with non-textual communication methods like telephone conversations, which can lead to misunderstandings leading to incorrect information and instructions, delays caused by untimely communication, and the subsequent lack of records and traceability.

[0293] The present invention develops a corresponding emergency handling process, fully considering the responsibilities of each role in the event; it uses a visual human-computer interaction system for management, real-time tracking, interactive collaboration, and execution guidance. This allows each dispatching role to clarify their own tasks through the human-computer interaction interface during emergency handling; information is shared and obtained, avoiding information silos. This enables precise, efficient, and barrier-free collaborative processing among each dispatching role; through the efficient collaborative processing of each preset dispatching role and the guidance and assistance functions of the auxiliary decision-making system, emergency collaborative processing of emergencies is completed with the highest efficiency and quality, minimizing the impact of emergencies on passenger travel and safety, and reducing the impact on line operations.

[0294] The present invention is described with reference to flowcharts and / or block diagrams of methods, devices (systems), and computer program products according to embodiments of the present invention. It should be understood that each process and / or block in the flowcharts and / or block diagrams, as well as combinations of processes and / or blocks in the flowcharts and / or block diagrams, can be implemented by computer program instructions. These computer program instructions can be provided to a processor of a general-purpose computer, a special-purpose computer, an embedded processor, or other programmable data processing device to produce a machine, so that the instructions executed by the processor of the computer or other programmable data processing device generate instructions for implementing the processes in the flowcharts and / or block diagrams. Figure 1 a process or multiple processes and / or boxes Figure 1 A device that provides the functions specified in a block or multiple blocks.

[0295] These computer program instructions may also be stored in a computer readable memory that can direct a computer or other programmable data processing device to work in a specific manner, so that the instructions stored in the computer readable memory produce an article of manufacture comprising an instruction device, which implements the process Figure 1 a process or multiple processes and / or boxes Figure 1 The function specified in one or more boxes.

[0296] These computer program instructions can also be loaded onto a computer or other programmable data processing device so that a series of operational steps are executed on the computer or other programmable device to produce a computer-implemented process, thereby providing the instructions executed on the computer or other programmable device for implementing the process. Figure 1 a process or multiple processes and / or boxes Figure 1 A step that specifies a function in one or more boxes.

[0297] Although the preferred embodiments of the present invention have been described, those skilled in the art may make additional changes and modifications to these embodiments once they have learned the basic creative concept. Therefore, the appended claims are intended to be interpreted as including the preferred embodiments and all changes and modifications that fall within the scope of the present invention.

[0298] Obviously, those skilled in the art may make various changes and modifications to the present invention without departing from the spirit and scope of the present invention. Thus, if such changes and modifications fall within the scope of the claims and their equivalents, the present invention is intended to include such changes and modifications.

Claims

1. A method for multi-role collaborative processing of emergencies, characterized in that: The following steps are involved: Step 1: Receive alarm information and report it to each preset role, which at least includes a person in charge. The preset roles include the duty room director, telephone dispatcher, environmental dispatcher, traffic dispatcher, and duty room director assistant. The duty room director is the person in charge. Step 2: Check whether one or more confirmation information in each preset role is true. If not, the process ends directly. If so, the person in charge will coordinate and issue instructions for executing the emergency plan. The instructions for executing the emergency plan include the type of emergency, which includes train platform fire, track failure, and terrorist attack. Step 3: After receiving the instruction to execute the emergency plan, each other preset role except the person in charge will execute the emergency handling plan that matches their own role according to the type of emergency, and report the completion result to the person in charge. After each preset role has completed the handling, the person in charge will issue a message that the emergency handling is completed and issue an instruction to resume operations. When the emergency event type is a train platform fire emergency, the emergency event handling plan includes the following steps: Step H101: An alarm is triggered by sensors in the FAS and / or BAS subsystems, or is reported by station staff. Upon receipt of the alarm, it is pushed to the electrical dispatcher, environmental dispatcher, traffic dispatcher, duty officer, and duty officer assistant via ICE callback. Step H102: The dispatcher learns of the fire emergency through the visual interface and performs the alarm response operation; Step H103: The dispatcher reconfirms the authenticity and level of the emergency by phone and / or by viewing the CCTV video of the train platform. If the train platform fire emergency is true, the process proceeds to the next step. If the train platform fire emergency is false, the current train platform fire emergency process is terminated. Step H104: The dispatcher reports the fire situation to the duty room director and enters and supplements the incident-related information into the system; Step H105: The duty room director announces the activation of the preset train platform fire emergency plan and automatically executes the preset train platform fire emergency plan and the scheduling sub-plans of each preset role based on the fire area, related equipment, and severity. Step H106: Each preset role executes its corresponding dispatch sub-plan. Each preset role completes relevant event handling actions according to system prompts or actively takes over the train platform fire emergency event handling plan process; Step H107: The duty room director tracks and checks the fire handling results; Step H108: The duty room director checks whether the fire has been extinguished based on the completion status of each dispatch sub-plan and the reports of each preset role, and assesses whether the conditions for resuming operations are met. If not, the director continues to track and inspect the fire handling results. Step H109: The duty room director notifies each preset role that they can start resuming operations; Step H100: After receiving the notification, the power dispatcher issues a regional power restoration plan. After receiving the notification, the environmental dispatcher implements the normal environmental control mode. After receiving the notification, the assistant director of the duty room assists in canceling the fire PIDS information and issues the PIDS information for resuming operations. After receiving the notification, the traffic dispatcher resumes normal traffic dispatch. Step H101: The duty room director confirms that operations have returned to normal and announces the end of the train platform fire emergency response plan process.

2. The method for multi-role collaborative handling of emergencies according to claim 1, characterized in that: When the emergency event type is a track failure emergency event, the emergency event handling plan includes the following steps: Step G101: Receive train track fault information triggered by FAS / BAS professional subsystem sensors or reported by platform staff, and push it to the environmental dispatcher, duty room director, train dispatcher, electrical dispatcher, and duty room assistant through ICE callback; Step G102: The train dispatcher learns of the train track fault emergency event through the visual interface and performs an alarm response operation; Step G103: The train dispatcher reconfirms the authenticity and severity of the track fault emergency event by phone and / or by viewing the platform CCTV video. If the event is true, the process proceeds to the next step. If not, the handling of the track fault emergency event is terminated. Step G104: The train dispatcher reports the train failure to the duty room director and enters and supplements relevant information about the train failure event; Step G105: The duty room director announces the activation of the track fault emergency response plan for the track fault emergency. Based on the area, related equipment, and severity of the track fault emergency, the preset track fault emergency response plan and the scheduling sub-plans of the relevant preset roles are automatically executed. Step G106: Each preset role completes the relevant event handling actions according to the prompts or actively takes over the process processing of the track fault emergency event handling plan; Step G107: The duty room director tracks and checks the results of the track failure emergency response plan; Step G108: The duty room director checks whether the track fault has been repaired and whether the conditions for resuming operations are met based on the completion and reporting status of the dispatch sub-plans of other preset roles. If not, the director continues to track and check the repair results of the track fault. Step G109: The duty room director notifies each preset role, and the train resumes operation; Step G110: After receiving the notification that the train has resumed operation, the electrical dispatch personnel will issue a regional power restoration plan. The environmental dispatch personnel will implement normal environmental control mode. The assistant director of the duty room will assist in canceling the train track fault PIDS information and issue the PIDS information for resuming operation. Step G111: The dispatcher resumes normal train dispatching; Step G112: The duty room director confirms that operations have returned to normal and announces the end of the track failure emergency response plan process.

3. The method for multi-role collaborative handling of emergencies according to claim 1, characterized in that: When the emergency event is a terrorist attack, the emergency response plan includes the following steps: Step K101: Receive terrorist attack reports from platform staff or station attendants, and record the area where the terrorist attack occurred, the nature of the incident, and the affected facilities. After receiving the terrorist attack information, push it to the environmental dispatcher, the duty room director, the train dispatcher, the telephone dispatcher, and the duty room director assistant through ICE callback; Step K102: The train dispatcher learns about the train terrorist attack incident through the decision-making support visualization interface and performs the alarm response operation; Step K103: The dispatcher reconfirms the authenticity and severity of the terrorist attack incident by phone and / or by viewing the station CCTV video. If it is true, the process proceeds to the next step; if it is false, the incident handling ends. Step K104: The dispatcher reports the terrorist attack to the duty room director and enters and supplements relevant information about the incident; Step K105: The duty room director announces the launch of the terrorist attack emergency response plan and executes the terrorist attack emergency response plan process. Based on the fault location, associated equipment, and severity, the preset terrorist attack emergency response plan and the scheduling sub-plans for related preset roles are automatically executed. Step K106: Each preset role completes the relevant event processing action or actively takes over the plan process processing; Step K107: The duty room director tracks and checks the results of the handling of the terrorist attack; Step K108: The duty room director checks whether the terrorist attack has been lifted and whether the damaged facilities have been repaired based on the completion and reporting status of each pre-set role's dispatch sub-plans, and assesses whether the conditions for resuming operations are met. If not, the director continues to track and review the accident handling results. If so, the director notifies each dispatcher to begin resuming operations. Step K109: After receiving the notice of resumption of operations, the power dispatch personnel will issue a regional power restoration plan. The environmental dispatch personnel will implement normal environmental control mode. The assistant director of the duty room will assist in revoking the terrorist attack PIDS information and issue the PIDS information for resumption of operations. Step K110: The dispatcher resumes normal train dispatching; Step K111: The duty room director confirms that operations have returned to normal and announces the completion of the terrorist attack emergency plan process.

4. The method for multi-role collaborative emergency handling according to any one of claims 1 to 3, characterized in that: In the event of a train platform fire emergency, the dispatch sub-plan of the dispatch personnel includes the following steps: Step HD101: Automatically associate the area and power equipment related to the train platform where the alarm occurred based on the alarm information, equipment information, and area information; Step HD102: Using a preset correlation method, correlation statistics are performed based on the alarm information, alarm area, and dispatch request information of other preset roles, thereby forming a list of devices and areas that require power outages. The list is pushed to the human-computer interaction interface, where the power dispatcher confirms and makes decisions. Step HD103: Confirm whether the power outage area is reasonable. If it cannot be confirmed, send a power outage review application to the duty room director for further evaluation; Step HD104: Receive the evaluation result of the duty room director. If the evaluation result does not agree with the power outage application, re-initiate the power outage execution application and re-confirm whether to execute the power outage operation. If so, perform the power outage according to the equipment and area in the power outage application. In the case of a track failure emergency, the dispatch sub-plan for the electric dispatcher includes the following steps: Step GD101: After the dispatch sub-plan of the electric dispatcher is activated, the area and power equipment related to the track fault are automatically associated based on the alarm information, equipment information, and fault track area information. The system also receives power outage requests from other preset roles, including the line dispatcher and the environmental dispatcher, to perform power outage operations on specific areas and equipment. Step GD102: Using a preset correlation method, a list of devices and areas requiring power outages is generated based on the alarm information, alarm area, and application information of other preset roles. The list is then pushed to the human-computer interaction interface for confirmation and decision-making by the power dispatcher. Step GD103: After receiving the push information of the list of power outage equipment and power outage areas, the power dispatcher carefully verifies and analyzes it to confirm whether the power outage areas and power outage equipment are reasonable. If it cannot be confirmed, the power dispatcher sends a power outage review application to the duty room director for further evaluation. If it can be confirmed, the process jumps to step GD105; Step GD104: Receive the review result of the power outage application from the duty room director. If the review result is that the power outage application is approved, re-initiate the power outage execution application. If the review result is not approved, further confirm the power outage equipment and power outage area or directly terminate the process. Step GD105: The power dispatcher confirms again whether to execute the power outage operation. If so, the regional power outage plan is implemented. In the event of a terrorist attack, the dispatch sub-plan for the dispatch personnel includes the following steps: Step KD101: Automatically associate relevant areas and power equipment based on alarm information, equipment information, and information about the area where the terrorist attack occurred, and receive emergency response requests from other preset roles, including dispatchers and environmental dispatchers. Emergency response requests include requests for power outages in specific areas and equipment. Step KD102: Using a preset correlation method, a list of devices and areas requiring power outages and power supplies is generated based on the nature of the terrorist incident, the area where it occurred, and the application information of other preset roles. This list is then pushed to the human-computer interaction interface for confirmation and decision-making by the power dispatcher. Step KD103: The power dispatcher carefully verifies and analyzes to confirm whether the power outage area is reasonable. If the confirmation is not possible, a power outage review application is sent to the duty room director for further evaluation. Step KD104: The duty room director receives the review application from the telephone dispatcher and makes an assessment and confirmation based on the information about the terrorist attack incident; Step KD105: The duty room director approves the power outage and power supply application and issues the approval result; Step KD106: After receiving the approval result, apply again to initiate the power outage execution and power supply plan execution, and confirm again whether to execute the power outage operation. If confirmed, execute the regional power outage and power supply plan.

5. The method for multi-role collaborative emergency handling according to any one of claims 1 to 3, characterized in that: In the event of a fire on a train platform, the dispatcher's dispatch sub-plan includes the following steps: Step HX101: Count the associated gates and access control devices based on the area of ​​the accident; Step HX102: Confirm and generate a list of devices that need to be released for passenger evacuation according to a preset calculation method; Step HX103: Specific gate and access control release requirements generated by other preset roles; Step HX104: After receiving the gate and access control release request information, the dispatcher confirms whether the access control and gate emergency release range is reasonable. If the release range does not need to be adjusted, it is directly confirmed. After confirmation, the gate and access control are automatically released in an emergency, thereby opening the passenger evacuation channel; Step HX105: If the range of gate and access control emergency release is unreasonable, the dispatcher will make adjustments and upload the adjusted gate and access control release list, thereby refreshing and reading the new release device list. The gate and access control emergency release is executed according to the new release device list, and the passenger evacuation channel is opened. At the same time, the dispatcher organizes the station attendant and staff to evacuate passengers on site. Step HX106: triggering an emergency train service plan request according to a preset process; Step HX107: The train dispatcher evaluates whether limited train dispatch service is available based on the severity of the fire and the progress of the fire handling. If the severity of the fire is low and the handling progress is fast, the request is approved and the emergency train service plan is automatically executed. In the case of a track failure emergency, the dispatch sub-plan for train dispatchers includes the following steps: Step GX101: After the dispatch sub-plan of the dispatcher is triggered, the associated gates and access control devices are counted according to the area of ​​the accident; Step GX102: Generate a list of devices that need to be released for passenger evacuation according to a preset calculation method; Step GX103: receiving specific gate and access control release request requests generated by other preset roles in handling track failure emergencies; Step GX104: After receiving the release request, confirm whether the equipment release range is reasonable. If no adjustment is required, directly confirm it and automatically execute the emergency release of the gate and access control to open the passenger evacuation channel. If the equipment release range is unreasonable, the dispatcher will make adjustments, update the equipment release request, execute the emergency release of the gate and access control according to the updated equipment release request, open the passenger evacuation channel, and organize station attendants and staff to evacuate passengers. Step GX105: triggering an emergency train service plan request according to a preset process; Step GX106: The train dispatcher assesses whether the track is still capable of carrying traffic based on the track fault condition and the progress of the repair. Step GX107: If the severity of the train track is low and the train can still pass, the train is allowed to pass at a reduced speed; then the request is confirmed and the emergency train service plan is automatically executed to implement limited train passage service. When the emergency event type is a terrorist attack emergency event, the dispatcher's dispatch sub-plan includes the following steps: Step KX101: After the dispatch sub-plan of the dispatcher is triggered, the associated gates and access control devices are counted according to the area of ​​the accident; Step KX102: Generate a list of devices that need to be released for passenger evacuation according to a preset calculation method; Step KX103: receiving a release request application for a specific gate or access control system generated by other preset roles in the process of handling a terrorist attack emergency; Step KX104: After receiving the release request, the dispatcher confirms whether the scope of the equipment emergency release is reasonable. If no adjustment is required, the dispatcher directly confirms and executes the emergency release of the gate and access control, opening the passenger evacuation channel. If the scope of the equipment emergency release is unreasonable, the dispatcher makes adjustments, executes the adjusted emergency release of the gate and access control, and opens the passenger evacuation channel. Step KX105: The dispatcher organizes the station attendants and staff to evacuate passengers; Step KX106: According to the preset process, the emergency train service plan request is triggered; the train dispatcher evaluates whether the track is still capable of traffic based on the track fault situation and the progress of the handling; Step KX107: If the severity of the train track is low and the train can still pass, the train is allowed to pass at a reduced speed; then confirm the request, the system will automatically execute the emergency train service plan and perform limited train passage service.

6. The method for multi-role collaborative emergency handling according to any one of claims 1 to 3, characterized in that: In the event of a fire on a train platform, the duty officer's dispatch sub-plan includes the following steps: Step HZ101: According to the severity of the fire, report to public rescue agencies including 119 and 120; Step HZ102: Execute fire notification decision; Step HZ103: Review the relevant review requirements for fire emergency handling initiated by other preset roles; Step HZ104: Feedback the review results of the review requirements to the corresponding preset roles; Step HZ105: receiving reports from various preset roles on the progress of handling the emergency; Step H106: Summarize the progress of other preset roles in handling the current train platform fire emergency, and coordinate the preset roles to quickly handle the train platform fire emergency; Step HZ107: Evaluate whether the fire emergency has been handled based on the summary information. If the handling is not completed, continue to track and evaluate in real time. In the case of a track failure emergency, the duty officer's dispatch sub-plan includes the following steps: Step GZ101: Based on the train track fault, determine whether a fire has occurred and whether there are any injuries, and report to public rescue agencies including 119 and 120; Step GZ102: Notify the train track fault; Step GZ103: Receive the review of requirements related to handling of train track failure emergencies from other preset roles; Step GZ104: receiving the handling progress of the track fault emergency event reported by the other preset roles; Step GZ105: Summarize the progress of each preset role in handling the current track fault emergency event, and coordinate each preset role to quickly handle the track fault emergency event; Step GZ106: The duty room director evaluates whether the train track fault has been repaired based on the summary information; if the repair is not completed, continue to track and evaluate in real time. When the emergency event type is a terrorist attack, the duty room director's dispatch sub-plan includes the following steps: Step KZ101: Based on the circumstances of the terrorist attack, whether a fire occurred, and whether there were any injuries, report to public rescue agencies including the subway police, 119, and 120. Step KZ102: Report the terrorist attack and receive a review of the requirements related to the terrorist attack handled by other preset roles; Step KZ103: Receive the progress of handling the terrorist attack incident reported by other preset roles; Step KZ104: Summarize the current terrorist attack incident handling progress of other preset roles, obtain summary information, and coordinate various dispatches to quickly handle the terrorist attack incident; Step KZ105: Based on the summary information, evaluate whether the handling of the terrorist attack incident has been completed. If the handling is not completed, continue real-time tracking and evaluation.

7. The method for multi-role collaborative emergency handling according to any one of claims 1 to 3, characterized in that: When the emergency event type is a terrorist attack, the dispatch sub-plan of the environmental dispatch personnel includes the following steps: Step KH101: After the dispatch sub-plan of the environmental control personnel is triggered, apply to shut down the exhaust mode of the station and the ventilation mode of the adjacent stations; Step KH102: Determine whether the station exhaust mode and the ventilation mode of adjacent stations need to be shut down based on whether the terrorist attack produced toxic gas, and confirm whether further approval is required; Step KH103: If the impact of the environmental control mode execution requirement is too significant and cannot be confirmed, the operator applies for approval from the duty room director at the next higher level and receives the approval result. If the review result is approval, the operator initiates a request to shut down the exhaust mode of the station and the ventilation mode of adjacent stations and confirms the request. Step KH104: If the execution is confirmed, the exhaust mode of the station and the ventilation mode of the adjacent stations are turned off. In the event of a train platform fire emergency, the dispatch sub-plan of the environmental dispatch personnel includes the following steps: Step HH101: Apply for execution of environmental control fire mode and tunnel ventilation mode, and receive other preset roles that need to execute relevant environmental control modes for specific subsystems during the process of handling fire emergencies; Step HH102: Confirm whether further approval is required to implement the environmental control mode. If the impact of the environmental control mode implementation is too significant to be confirmed, apply to the next higher-level duty room director for approval. Step HH103: Receive the review result evaluated and confirmed by the duty room director or other auxiliary leaders. If the review result is approval, initiate a mode request for executing the fire mode and tunnel ventilation mode; Step HH104: Confirm the request to execute the fire mode and tunnel ventilation mode. After confirmation, the fire mode and tunnel ventilation mode are automatically executed. In the case of a track failure emergency, the dispatch sub-plan for the environmental coordination personnel includes the following steps: Step GH101: After the dispatch sub-plan of the environmental dispatch personnel is triggered, apply for execution of blocking mode; Step GH102: The environmental control personnel confirm whether further approval is required. If the impact of the blocking mode execution requirement is too great to be confirmed, the next level of approval is required. Step GH103: Receive the approval result evaluated and confirmed by the duty room director or other auxiliary leaders; Step GH104: Receive the review results and initiate a request to execute the train track failure mode and tunnel ventilation mode; Step GH105: The environmental control personnel confirms the request to execute the blocking mode. After the environmental control personnel confirms the execution, the blocking mode is automatically executed.

8. The method for multi-role collaborative emergency handling according to any one of claims 1 to 3, characterized in that: In the event of a fire on a train platform, the assistant director's dispatch sub-plan includes the following steps: Step HZZ101: Automatically trigger the emergency repair notification request; Step HZZ102: Determine whether emergency repairs are required based on the fire emergency information and actual conditions; Step HZZ103: When emergency repair is confirmed, an emergency repair notice is issued and sent to each maintenance person in charge; Step HZZ104: Receive the fire situation notification issued by the duty room director, generate a PIDS text delivery request, and receive the pushed fire situation notification PIDS text message; Step HZZ105: Confirm whether the PIDS text is correct and whether it has been issued. If so, trigger the fire situation notification PIDS text to be issued. In the case of a track failure emergency, the dispatch sub-plan of the assistant duty officer includes the following steps: Step GZZ101: After the dispatch sub-plan of the duty room assistant director is triggered, a request for issuing an emergency repair notice is triggered; Step GZZ102: The assistant director of the duty room confirms whether emergency repair is required based on the track fault emergency event information and the actual situation. If emergency repair is required, an emergency repair notice is issued and sent to each maintenance person in charge; Step GZZ103: Receive the track fault notification issued by the duty room director, and generate a PIDS text delivery request in case of fire; Step GZZ104: Confirm whether the PIDS text is correct and whether it is sent to other preset roles. If so, send the PIDS text of the track fault notification. When the emergency event type is a terrorist attack, the dispatch sub-plan of the assistant director of the duty room includes the following steps: Step KZZ101: After the dispatch sub-plan of the duty room assistant director is triggered, the emergency repair notice issuance request is automatically triggered; Step KZZ102: Determine whether emergency repairs are needed based on whether the terrorist attack has damaged relevant facilities. If emergency repairs are needed, issue an emergency repair notice and send the emergency repair notice to each maintenance person in charge. Step KZZ103: Receive a terrorist attack situation report from the duty room director, and simultaneously generate a PIDS text delivery request; Step KZZ104: Implement the terrorist attack notification and confirm whether the PIDS text is correct and whether it has been issued. If so, issue the terrorist attack notification PIDS text.

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