Operation guiding method and device, electronic equipment and storage medium

Abstract

The present disclosure provides an operation guidance method and device, electronic equipment and storage medium, which can be applied to the fields of big data and finance. The operation guidance method comprises: in response to an operation of ending a transaction process, in a case where it is determined that the transaction process has a transaction error, obtaining transaction error information, wherein the transaction error information contains transaction process identification information; according to the transaction process identification information and preset operation field information, obtaining target operation data corresponding to the transaction process from a transaction log, wherein the target operation data contains operation data corresponding to the preset operation field; according to the target operation data, determining a target scene number corresponding to the target operation data from a preset scene library; and according to the target scene number, determining a target operation guidance scheme corresponding to the target scene number from a preset operation guidance scheme library.

Description

TECHNICAL FIELD

[0001] The present disclosure relates to the field of big data and the field of finance, and more particularly to an operation guiding method, device, equipment, medium and program product. BACKGROUND

[0002] In the related art, an operation guiding method generally includes: numbering each page, and a developer of the related art manually adding page guiding prompt information in the code according to feedback results of a related telephone operator or a test personnel, thereby providing corresponding guiding prompts according to a page number where a user is located when the user encounters a problem.

[0003] In the process of implementing the present disclosure, the inventors have found at least the following problems in the related art:

[0004] The operation guiding method in the related art is difficult to provide guiding prompts for problems encountered by users, thereby leading to inaccurate guiding prompts. SUMMARY

[0005] In view of the above problems, the present disclosure provides an operation guiding method, device, equipment, medium and program product.

[0006] According to one aspect of the present disclosure, an operation guiding method is provided, including: in response to an operation of ending a transaction process, in a case where it is determined that a transaction error occurs in the transaction process, obtaining transaction error information, wherein the transaction error information contains transaction process identification information; according to the transaction process identification information and preset operation field information, obtaining target operation data corresponding to the transaction process from a transaction log, wherein the target operation data contains operation data corresponding to a preset operation field; according to the target operation data, determining a target scene number corresponding to the target operation data from a preset scene library; and according to the target scene number, determining a target operation guiding scheme corresponding to the target scene number from a preset operation guiding scheme library.

[0007] According to an embodiment of the present disclosure, each scene number in the scene library corresponds to an operation standard value; and the determining of the target scene number corresponding to the target operation data from the preset scene library according to the target operation data includes: parameterizing the target operation data to obtain a target operation value corresponding to the target operation data; and according to a similarity between the target operation value and the operation standard value, determining the target scene number corresponding to the target operation value from the scene library.

[0008] According to an embodiment of the present disclosure, the target operation data includes at least one operation data; the parameterization of the target operation data to obtain the target operation value corresponding to the target operation data includes: for each operation data in the at least one operation data, parameterizing the operation data to obtain a single operation value, and finally obtaining at least one single operation value; and arranging the at least one single operation value in a preset order to form an operation value sequence, where the operation value sequence is the target operation value.

[0009] According to an embodiment of the present disclosure, the determining of the target scene number corresponding to the target operation value from the scene library according to the similarity between the target operation value and the operation standard value includes: for each scene number in the scene library, determining a similarity value between the target operation value and an operation standard value corresponding to the scene number, to obtain at least two similarity values; determining a maximum similarity value in the at least two similarity values to obtain a target similarity value; in a case where it is determined that the target similarity value satisfies a preset similarity threshold, determining an operation standard value corresponding to the target similarity value to obtain a target operation standard value; and determining the scene number corresponding to the target operation standard value as the target scene number.

[0010] According to an embodiment of the present disclosure, the operation guiding method further includes: in a case where it is determined that the target similarity value does not satisfy the preset similarity threshold, recording the target operation data in an operation record table, and sending an operation guiding request to a customer service end, so that the customer service end provides a corresponding guiding scheme.

[0011] According to an embodiment of the present disclosure, the determining method of the operation guiding scheme library includes: obtaining an operation record table, where the operation record table includes n pieces of transaction failure data, and n is greater than or equal to 2; classifying the n pieces of transaction failure data to generate at least one final category, to obtain the scene library, where the scene library includes scene numbers, and each scene number corresponds to one final category; for each scene number in the scene library, determining an operation guiding scheme corresponding to the scene number by using the transaction failure data in the operation record table that belongs to the scene number, to finally obtain the operation guiding scheme library.

[0012] According to an embodiment of the present disclosure, each piece of transaction failure data comprises a transaction name, an error code, and sample operation data corresponding to the preset operation field; the classifying the n pieces of transaction failure data to generate at least one final category comprises: classifying the n pieces of transaction failure data according to the error codes to generate at least one first category; for each first category in the at least one first category, classifying the transaction failure data belonging to the first category according to the transaction names to generate at least one second category; and for each second category in the at least one second category, classifying the transaction failure data belonging to the second category by using the sample operation data corresponding to the preset field to generate at least one final category.

[0013] According to an embodiment of the present disclosure, the operation guiding method further comprises: after determining the operation guiding scheme corresponding to the scenario number, determining an operation standard value corresponding to the scenario number by using the transaction failure data belonging to the scenario number.

[0014] According to an embodiment of the present disclosure, the transaction failure data belonging to the scenario number comprises i pieces, the preset operation field comprises m pieces, i≥1, and m≥1; and the determining the operation standard value corresponding to the scenario number by using the transaction failure data belonging to the scenario number comprises: for each preset operation field in the m preset operation fields, obtaining sample operation data corresponding to the preset operation field from the transaction failure data belonging to the scenario number to obtain to-be-processed data; parameterizing the to-be-processed data to obtain parameterized to-be-processed data; determining an average value of the parameterized to-be-processed data to obtain an operation data average value corresponding to the preset operation field, and finally obtaining m operation data average values; arranging the m operation data average values in a preset order to form an operation data average value sequence; and determining the operation data average value sequence as the operation standard value corresponding to the scenario number.

[0015] Another aspect of the present disclosure provides an operation guiding method, comprising: in response to an operation of ending a transaction process, acquiring transaction error information in a case where a transaction error occurs in the transaction process, wherein the transaction error information comprises transaction process identification information; acquiring target operation data corresponding to the transaction process from a transaction log according to the transaction process identification information and preset operation field information, wherein the target operation data comprises operation data corresponding to a preset operation field; determining a target scene number corresponding to the target operation data from a preset scene library according to the target operation data; and determining a target operation guiding scheme corresponding to the target scene number from a preset operation guiding scheme library according to the target scene number.

[0016] Another aspect of the present disclosure provides an electronic device, comprising: one or more processors; and a memory storing one or more programs, wherein the one or more programs, when executed by the one or more processors, cause the one or more processors to perform the operation guiding method.

[0017] Another aspect of the present disclosure also provides a computer-readable storage medium having stored thereon executable instructions that, when executed by a processor, cause the processor to perform the operation guiding method.

[0018] Another aspect of the present disclosure also provides a computer program product comprising a computer program that, when executed by a processor, implements the operation guiding method.

[0019] According to an embodiment of the present disclosure, according to the operation in response to the end of the transaction process, in a case where it is determined that the transaction process occurs a transaction error, transaction error information of the transaction process is acquired, and then the target operation data corresponding to the transaction process can be acquired from the transaction log according to the transaction process identification information and the preset operation field information in the transaction error information, wherein the target operation data contains operation data corresponding to the preset operation field, so as to realize the correspondence between the transaction error information and the target operation data, and then the target scene number corresponding to the target operation data is determined from the preset scene library according to the target operation data, so as to realize the correspondence between the transaction error information, the target operation data and the target scene number, and then the target operation guidance scheme corresponding to the target scene number is determined from the preset operation guidance scheme library according to the target scene number, so as to realize the correspondence between the transaction error information, the target operation data, the target scene number and the target operation guidance scheme, and then the target operation guidance scheme corresponding to the transaction error information is displayed on the display interface. Because the transaction error information is accurately corresponded to the operation guidance scheme, at least part of the technical problem that the operation guidance scheme is not accurate is overcome, and the technical effect that the accuracy of the operation guidance scheme is improved is achieved. BRIEF DESCRIPTION OF DRAWINGS

[0020] The above and other objects, features and advantages of the present disclosure will become more apparent from the following description when taken in conjunction with the accompanying drawings, in which:

[0021] Figure 1 An application scenario diagram of an operation guidance method, device, equipment, medium and program product according to an embodiment of the present disclosure is schematically shown;

[0022] Figure 2 A flowchart of an operation guidance method according to an embodiment of the present disclosure is schematically shown;

[0023] Figure 3 A flowchart of another operation guidance method according to an embodiment of the present disclosure is schematically shown;

[0024] Figure 4 A schematic diagram of an operation guidance scheme library according to an embodiment of the present disclosure is schematically shown;

[0025] Figure 5 A schematic diagram of an operation record table according to an embodiment of the present disclosure is schematically shown;

[0026] Figure 6 A flowchart of an operation guidance scheme library determination method according to an embodiment of the present disclosure is schematically shown;

[0027] Figure 7 A flowchart of an operation standard value determination method according to an embodiment of the present disclosure is schematically shown;

[0028] Figure 8 a structural block diagram of an operation guide device according to an embodiment of the present disclosure is schematically shown; and

[0029] Figure 9 a block diagram of an electronic device suitable for implementing an operation guide method according to an embodiment of the present disclosure is schematically shown. DETAILED DESCRIPTION

[0030] Hereinafter, embodiments of the present disclosure will be described with reference to the accompanying drawings. It is to be understood, however, that the description is merely exemplary of the present disclosure, but is not intended to limit the present disclosure. In the following detailed description of the embodiments of the present disclosure, numerous specific details are set forth in order to provide a thorough understanding of the present disclosure. However, it would be apparent to those skilled in the art that the present disclosure can be practiced without these specific details. In other instances, well-known structures and functions have not been described in detail in order to avoid obscuring aspects of the present disclosure.

[0031] The terms used herein are merely used to describe specific embodiments, and are not intended to limit the present disclosure. The terms "include" and "have" and the like used herein indicate the presence of the described features, steps, operations, and / or components, but do not exclude the presence or addition of one or more other features, steps, operations, or components.

[0032] All terms used herein, including technical and scientific terms, have the same meanings as those generally understood by those skilled in the art, unless otherwise defined. It should be noted that the terms used herein should be interpreted as having meanings consistent with the context of the present description, and should not be interpreted in an idealized or excessively formal manner.

[0033] In the case of using expressions similar to "at least one of A, B, and C, etc.", it should generally be interpreted to include at least one of A, B, and C, etc. (e.g., "a system having at least one of A, B, and C" should include but not be limited to a system having A alone, a system having B alone, a system having C alone, a system having both A and B, a system having both A and C, a system having both B and C, and / or a system having A, B, and C, etc.).

[0034] In the related art, the accuracy of operation guidance is not enough, often cannot effectively help customers solve the problems encountered, in addition, in the case that operation guidance cannot effectively help customers solve the problems, it also increases the pressure of telephone agents and increases the complaint rate, therefore, it is necessary to improve the accuracy of operation guidance.

[0035] Therefore, the present disclosure aims at the above technical problems. When a transaction error occurs in a transaction process, target operation information corresponding to the transaction process is obtained according to the error information, and then a scene number corresponding to the error information is determined from a preset operation guide scheme library according to the target operation data, and then a corresponding target operation guide scheme is output according to the scene number, so as to solve the problem of insufficient operation guide accuracy and achieve the effect of improving operation guide accuracy.

[0036] Specifically, the embodiment of the present disclosure provides an operation guide method, comprising:

[0037] In response to the operation of ending the transaction process, in the case where it is determined that a transaction error occurs in the transaction process, transaction error information is obtained, wherein the transaction error information contains transaction process identification information;

[0038] According to the transaction process identification information and the preset operation field information, target operation data corresponding to the transaction process is obtained from the transaction log, wherein the target operation data contains operation data corresponding to the preset operation field;

[0039] According to the target operation data, a target scene number corresponding to the target operation data is determined from a preset scene library;

[0040] According to the target scene number, a target operation guide scheme corresponding to the target scene number is determined from a preset operation guide scheme library.

[0041] It should be noted that the operation guide method and device provided by the embodiment of the present disclosure can be used in the field of big data and the field of finance. The operation guide method and device provided by the embodiment of the present disclosure can also be used in any field other than the field of big data and the field of finance, for example, the field of computer technology. The application field of the operation guide method and device provided by the embodiment of the present disclosure is not limited.

[0042] In the technical solution of the present disclosure, the authorization or consent of the user is obtained before the personal information of the user is obtained or collected.

[0043] In the technical solution of the present disclosure, the acquisition, collection, storage, use, processing, transmission, provision, disclosure and application of data comply with the relevant legal regulations, necessary security measures are taken, and the public order and good customs are not violated.

[0044] Figure 1 The application scenario of the operation guide method, device, equipment, medium and program product according to the embodiment of the present disclosure is schematically shown.

[0045] As Figure 1As shown, the application scenario 100 according to this embodiment can include a network, terminal devices and a server. The network 104 is a medium for providing communication links between the first terminal device 101, the second terminal device 102, the third terminal device 103 and the server 105. The network 104 can include various connection types, such as wired, wireless communication links or optical fiber cables, etc.

[0046] The user can use the first terminal device 101, the second terminal device 102, the third terminal device 103 to interact with the server 105 through the network 104 to receive or send messages, etc. Various communication client applications can be installed on the first terminal device 101, the second terminal device 102, the third terminal device 103, such as shopping applications, web browser applications, search applications, instant messaging tools, email clients, social platform software, etc. (only as examples).

[0047] The first terminal device 101, the second terminal device 102, the third terminal device 103 can be various electronic devices with display screens and supporting web browsing, including but not limited to smartphones, tablet computers, laptop computers and desktop computers, etc.

[0048] The server 105 can be a server providing various services, such as a background management server supporting the website browsed by the user using the first terminal device 101, the second terminal device 102, the third terminal device 103 (only as an example). The background management server can analyze and process the received user request data, etc., and feed back the processing results (such as web pages, information or data, etc. obtained or generated according to the user request) to the terminal device.

[0049] It should be noted that the operation guidance method provided in this embodiment can generally be executed by server 105. Correspondingly, the operation guidance device provided in this embodiment can generally be located in server 105. The operation guidance method provided in this embodiment can also be executed by a server or server cluster that is different from server 105 and capable of communicating with the first terminal device 101, the second terminal device 102, the third terminal device 103, and / or server 105. Correspondingly, the operation guidance device provided in this embodiment can also be located in a server or server cluster that is different from server 105 and capable of communicating with the first terminal device 101, the second terminal device 102, the third terminal device 103, and / or server 105. Alternatively, the operation guidance method provided in this embodiment can also be executed by the first terminal device 101, the second terminal device 102, or the third terminal device 103, or by other terminal devices different from the first terminal device 101, the second terminal device 102, or the third terminal device 103. Accordingly, the operation guidance device provided in this embodiment may also be disposed in the first terminal device 101, the second terminal device 102, or the third terminal device 103, or in other terminal devices different from the first terminal device 101, the second terminal device 102, or the third terminal device 103.

[0050] It should be understood that Figure 1 The number of terminal devices, networks, and servers shown is merely illustrative. Depending on implementation needs, any number of terminal devices, networks, and servers can be included.

[0051] The following will be based on Figure 1 The described scene, through Figures 2-7 The operation guidance method of the disclosed embodiments will be described in detail.

[0052] Figure 2 A flowchart illustrating an operation guidance method according to an embodiment of the present disclosure is shown schematically.

[0053] like Figure 2 As shown, the operation guidance method of this embodiment includes operations S210 to S250.

[0054] In operation S210, in response to the operation of ending the transaction process, if it is determined that a transaction error has occurred in the transaction process, the transaction error information is obtained, which includes transaction process identification information.

[0055] According to embodiments of this disclosure, for example, transaction process identification information can be information used to identify a stage in a transaction process, and may include transaction name information. The transaction process in which the error occurred can be determined based on the transaction process identification information. Transaction error information may include transaction code and transaction process information, etc.

[0056] In operation S220, target operation data corresponding to the transaction process is obtained from the transaction log according to the transaction process identification information and preset operation field information, where the target operation data contains operation data corresponding to the preset operation field.

[0057] According to an embodiment of the present disclosure, the preset operation field information can be a predetermined field, and data corresponding to the field can be extracted from the transaction log according to the field. The preset operation field information may, for example, include blink time, nod time, shake time, total operation time information, same scene stay time information, and transaction failure number information.

[0058] It should be noted that the information such as blink, shake, and nod of the user is obtained under the condition of obtaining permission authorization. The data of different fields can be obtained through eye tracking and screen touch technology.

[0059] The above-described preset field of the present embodiment is only an example, and the specific field can be expanded according to different actual use conditions.

[0060] According to an embodiment of the present disclosure, for example, the target operation data can be obtained from all operation data before the transaction process occurs an error according to the preset operation field information.

[0061] According to an embodiment of the present disclosure, for example, in the case of starting a transaction, operation data in the transaction process is started to be recorded, and all recorded operation data is stored into the transaction log after the transaction ends. Then, the target operation data can be determined from the transaction log according to the transaction process identification information.

[0062] In operation S230, a target scene number corresponding to the target operation data is determined from a preset scene library according to the target operation data.

[0063] According to an embodiment of the present disclosure, the scene library can include a plurality of different scenes, and each scene has a corresponding scene number, for example, a blink timeout scene, a shake timeout scene, a nod timeout scene, a page stay time timeout scene, and a scene where the number of transaction failures exceeds a preset number of times.

[0064] According to an embodiment of the present disclosure, for example, the target operation data can be operation data obtained according to transaction error information, and then the scene of the transaction error can be determined from the preset scene library according to the target operation data, to obtain the target scene number. Since the target operation data is obtained according to the transaction error information, the target scene number corresponding to the target operation data is determined from the scene library according to the target operation data, so as to obtain the scene where the transaction error information is located.

[0065] In operation S240, a target operation guide scheme corresponding to the target scene number is determined from the preset operation guide scheme library according to the target scene number.

[0066] According to an embodiment of the present disclosure, the operation guide scheme library can include a plurality of operation guide schemes, each of which corresponds to a scene number. After the target scene number is determined, the target operation guide scheme can be determined according to the target scene number.

[0067] According to an embodiment of the present disclosure, for example, the target scene number can be determined according to the target operation data, and then the target operation guide scheme corresponding to the target operation data and the target scene number can be determined. The target operation data associated with the transaction error, the target scene number corresponding to the target operation data, and the corresponding target operation guide scheme can improve the accuracy of the target operation guide scheme in solving the transaction error.

[0068] According to an embodiment of the present disclosure, for example, in the case of a transaction timeout error, the corresponding target operation guide scheme can be determined according to the same scene dwell time information and the blink scene.

[0069] According to an embodiment of the present disclosure, the target operation guide scheme may, for example, include an error operation, an error reason, and an operation step. Specifically, the target operation guide scheme includes a nod time timeout, please nod again.

[0070] According to an embodiment of the present disclosure, according to the operation in response to the end of the transaction process, in the case where the transaction error of the transaction process is determined, the transaction error information of the transaction process is obtained, and then the target operation data corresponding to the transaction process can be obtained from the transaction log according to the transaction process identification information and the preset operation field information in the transaction error information, wherein the target operation data contains operation data corresponding to the preset operation field, which realizes the correspondence between the transaction error information and the target operation data. Then, according to the target operation data, the target scene number corresponding to the target operation data is determined from the preset scene library, which realizes the correspondence between the transaction error information, the target operation data, and the target scene number. Then, according to the target scene number, the target operation guide scheme corresponding to the target scene number is determined from the preset operation guide scheme library, which realizes the correspondence between the transaction error information, the target operation data, the target scene number, and the target operation guide scheme, and then the target operation guide scheme corresponding to the transaction error information is displayed on the display interface. Because the transaction error information is accurately matched with the operation guide scheme, the technical problem of inaccurate operation guide scheme is at least partially overcome, and the technical effect of improving the accuracy of the operation guide scheme is achieved.

[0071] According to an embodiment of the present disclosure, the operation guide method further includes displaying the target operation guide scheme on the display interface.

[0072] According to an embodiment of the present disclosure, each scene number in the scene library corresponds to an operation standard value.

[0073] According to the target operation data, a target scene number corresponding to the target operation data is determined from a preset scene library.

[0074] The target operation data is parameterized to obtain a target operation value corresponding to the target operation data.

[0075] According to the similarity between the target operation value and the operation standard value, a target scene number corresponding to the target operation value is determined from the scene library.

[0076] According to an embodiment of the present disclosure, for example, the method of parameterizing the target operation data can include normalization and parameterization.

[0077] According to an embodiment of the present disclosure, for example, the operation standard value can be a set of sequences, and by parameterizing the target operation data, a sequence corresponding to the target operation data is formed, so that the similarity between the target operation value and the operation standard value can be determined, and then the similarity between the target operation data and the scene number can be determined, and then the target scene number corresponding to the target operation data can be determined.

[0078] According to an embodiment of the present disclosure, for example, the operation standard value corresponding to the target scene number can be a sequence x1, x2, x3... x n .

[0079] According to an embodiment of the present disclosure, by parameterizing the target operation data to obtain a target operation value corresponding to the target operation data, the similarity between the target operation value and the operation standard value can be determined, and according to the similarity, a target scene number corresponding to the target operation value can be determined from the scene library, so that the target operation data is matched with the target scene number, the target scene is determined by the target operation, and the technical effect of improving the accuracy of the target operation guide scheme is achieved.

[0080] According to an embodiment of the present disclosure, the target operation data includes at least one operation data.

[0081] The target operation data is parameterized to obtain a target operation value corresponding to the target operation data.

[0082] For each operation data in the at least one operation data, the operation data is parameterized to obtain a single operation value, and finally at least one single operation value is obtained.

[0083] The at least one single operation value is arranged in a preset order to form an operation value sequence, wherein the operation value sequence is the target operation value.

[0084] According to an embodiment of the present disclosure, for example, the single operation value can be an operation value corresponding to a group of operation data in the target operation data, and at least the single operation value can be arranged in a preset order to form an operation value sequence, which can be used as the target operation value.

[0085] According to an embodiment of the present disclosure, for example, the target operation data can be parameterized and normalized, and the target operation value corresponding to the target operation data can be a sequence y1, y2, y3... y n .

[0086] Specifically, the target operation data includes total operation time, page stay time and failure times, the total operation time is one of the operation data, and the value corresponding to the total operation time is one of the single operation values; the page stay time is another of the operation data, and the value corresponding to the page stay time is another of the single operation values.

[0087] According to an embodiment of the present disclosure, the preset order can be arranged according to the field arrangement order.

[0088] According to an embodiment of the present disclosure, by parameterizing each operation data in the at least one operation data to obtain a single operation value, at least one single operation value is finally obtained, and the at least one single operation value obtained can be arranged in a preset order to form an operation value sequence, and the operation value sequence can be used as the target operation value. Since the target operation value corresponding to the operation data is obtained, the transaction error information can be corresponded to the target scene number through the target operation value, and the technical effect of improving the accuracy of the target operation guide scheme can be achieved.

[0089] According to an embodiment of the present disclosure, wherein the target scene number corresponding to the target operation value is determined from the scene library according to the similarity between the target operation value and the operation standard value, comprising:

[0090] For each scene number in the scene library, a similarity value between the target operation value and the operation standard value corresponding to the scene number is determined, and at least two similarity values are obtained;

[0091] The maximum similarity value in the at least two similarity values is determined to obtain a target similarity value;

[0092] In a case where the target similarity value meets a preset similarity threshold, the operation standard value corresponding to the target similarity value is determined to obtain a target operation standard value;

[0093] The scene number corresponding to the target operation standard value is determined as the target scene number.

[0094] According to an embodiment of the present disclosure, for example, the target operation value is y1, y2, y3... y n wherein the operation standard value corresponding to one scene number A is x1, x2, x3... x n The similarity value between the target operation value and the operation standard value can be determined by formula (1):

[0095]

[0096] In the formula, Cov(x, y) can represent the similarity between the target operation value and the operation standard value, n can represent the upper limit of summation, i can represent the lower limit of summation, E(x) can represent the expected value of the x sequence, E(y) can represent the expected value of the y sequence, and x i Corresponding to the above operation standard value, it can be an element in the operation standard value sequence, y i Corresponding to the above target operation value, it can be an element in the target operation value sequence.

[0097] According to an embodiment of the present disclosure, according to the above similarity calculation method, the similarity value between the target operation value and the operation standard value corresponding to each scene number in the scene library is calculated in turn, and then the maximum similarity value is determined from the plurality of similarity values to obtain a target similarity value. In the case where the target similarity value is greater than a preset similarity threshold, the operation standard value corresponding to the target similarity value is taken as the target operation standard value.

[0098] According to an embodiment of the present disclosure, for example, the similarity of the target operation value and the operation standard value corresponding to scene A is 50%, the similarity of the target operation value and the operation standard value corresponding to scene B is 70%, the similarity of the target operation value and the operation standard value corresponding to scene C is 60%, and the similarity of the target operation value and the operation standard value corresponding to scene D is 80%. Therefore, the operation standard value corresponding to scene D can be determined as the target operation standard value. In the case where the preset similarity threshold is 60%, since the similarity of the target operation value and the operation standard value corresponding to scene D is 80%, which satisfies the preset similarity threshold, the scene number of scene D can be determined as the target scene number.

[0099] According to an embodiment of the present disclosure, by determining the similarity value between the target operation value and the operation standard value corresponding to the scene number for each scene number in the scene library, at least two similarity values can be obtained, the maximum similarity value is determined among the at least two similarity values, and then the maximum similarity value can be taken as the target similarity value. In the case where the target similarity value meets the preset similarity threshold, the operation standard value corresponding to the target similarity value is determined, and then the operation standard value can be taken as the target operation standard value. The scene number corresponding to the target operation standard value is determined according to the target operation standard value. Since the target operation value is corresponding to the target operation standard value, the target scene can be determined through the target operation value, and then the technical effect of improving the accuracy of the target operation guidance scheme can be realized.

[0100] According to an embodiment of the present disclosure, the operation guidance method further comprises:

[0101] In the case where the target similarity value does not meet the preset similarity threshold, the target operation data is recorded in the operation record table, and an operation guidance request is sent to the customer service end, so that the customer service end provides a corresponding guidance scheme.

[0102] According to an embodiment of the present disclosure, for example, in the case where the target similarity value does not meet the preset similarity threshold, it can be considered that there is no scene number in the scene library corresponding to the target operation data.

[0103] According to an embodiment of the present disclosure, in the case where the target similarity value does not meet the preset similarity threshold, it means that the similarity of the target operation data to each scene in the scene library is lower than the similarity threshold. Since the current data amount is insufficient to support matching the target operation data with the target scene number, it is possible that the guidance scheme will deviate from the scene. Therefore, the target operation data will not be divided into any scene, but only recorded. Subsequently, in the case where the target operation data increases to a preset data amount, a new scene is established to divide the target operation data into a corresponding new scene.

[0104] According to an embodiment of the present disclosure, in the case where the target operation information does not correspond to any existing scene number, the target operation data is recorded in the operation record table, and then an operation guidance request is sent to the customer service end, so that the customer service end provides a corresponding guidance scheme. The guidance scheme can be to create a new scene for the target operation information in the case where the target operation information does not correspond to any existing scene number, so that the target operation information has a corresponding target scene. The creation of the new scene can be performed in the case where the data amount of the target operation data meets a preset condition.

[0105] According to an embodiment of the present disclosure, for example, an operation record table can be established, and then target operation data corresponding to different transaction processes can be obtained from the transaction log and recorded in the operation record table. The operation record table can only record transaction process identification information and target operation data when an error occurs.

[0106] According to an embodiment of the present disclosure, by recording the target operation data in the operation record table and sending an operation guidance request to the customer service end when it is determined that the target similarity value does not meet the preset similarity threshold, the customer service end can determine the corresponding guidance scheme according to the target operation data, thereby achieving the technical effect of improving the accuracy of the target operation guidance scheme.

[0107] Figure 3 A flowchart of another operation guidance method according to an embodiment of the present disclosure is schematically shown.

[0108] As shown in Figure 3 The operation guidance request sending method of this embodiment includes operation S301 to operation S312.

[0109] In operation S301, in response to the end of the transaction process, when it is determined that a transaction error occurs in the transaction process, transaction error information is obtained.

[0110] In operation S302, target operation data corresponding to the transaction process is obtained from the transaction log according to the transaction process identification information and the preset operation field information, and the target operation data includes operation data corresponding to the preset operation field.

[0111] In operation S303, for each operation data in the at least one operation data, the operation data is parameterized to obtain a single operation value, and finally at least one single operation value is obtained.

[0112] In operation S304, the at least one single operation value is arranged in a preset order to form an operation value sequence, and the operation value sequence is the target operation value.

[0113] In operation S305, for each scene number in the scene library, a similarity value between the target operation value and an operation standard value corresponding to the scene number is determined, and at least two similarity values are obtained.

[0114] In operation S306, the maximum similarity value in the at least two similarity values is determined to obtain a target similarity value.

[0115] In operation S307, it is determined whether the target similarity value meets a preset similarity threshold. In a case where it is determined that the target similarity value meets the preset threshold, operation S308 to operation S311 are performed; in a case where it is determined that the target similarity value does not meet the preset threshold, operation S312 is performed.

[0116] In operation S308, a target operation standard value corresponding to the target similarity value is determined.

[0117] In operation S309, a target scene number corresponding to the target operation standard value is determined.

[0118] In operation S310, a target operation guide scheme corresponding to the target scene number is determined from a preset operation guide scheme library according to the target scene number.

[0119] In operation S311, the target operation guide scheme is displayed on the display interface.

[0120] In operation S312, the target operation data is recorded in the operation record table, and an operation guide request is sent to the customer service end.

[0121] According to an embodiment of the present disclosure, the method for determining the operation guide scheme library comprises:

[0122] An operation record table is obtained, wherein the operation record table contains n pieces of transaction failure data, and n≥2;

[0123] The n pieces of transaction failure data are classified to generate at least one final category, and a scene library is obtained, wherein the scene library includes scene numbers, and one scene number corresponds to one final category.

[0124] For each scene number in the scene library, an operation guide scheme corresponding to the scene number is determined by using the transaction failure data belonging to the scene number in the operation record table, and finally an operation guide scheme library is obtained.

[0125] According to an embodiment of the present disclosure, for example, a final category corresponding to the transaction failure data in the operation record table can be generated according to the transaction failure data, and then a scene number corresponding to the transaction failure data can be determined according to the final category, and then an operation guide scheme can be formulated according to the transaction failure data of a certain category.

[0126] According to an embodiment of the present disclosure, for example, the final category corresponding to j pieces of transaction failure data is category A, the scene number corresponding to the final category A can be 1, and then the j pieces of transaction failure data can be corresponded to scene 1 to determine an operation guide scheme corresponding to the scene number. The obtained operation guide scheme can be stored in the operation guide scheme library. The operation guide scheme library can be a table recording the scene number, the error code and the operation guide scheme.

[0127] It should be noted that in the operation guide scheme library, the transaction error codes in different scenarios may be consistent. For example, when a transaction is performed from column A, a password needs to be input for verification, and if the verification fails, an error code "error code C" will be reported. However, when a transaction is performed from column B, a password also needs to be input for verification, and if the verification fails, an error code "error code C" will also be reported.

[0128] Figure 4 A schematic diagram of an operation guide scheme library according to an embodiment of the present disclosure is schematically shown.

[0129] As Figure 4 shown, the data in the operation guide scheme library can include a scene number, an error code corresponding to the scene number, and a corresponding operation guide scheme.

[0130] According to an embodiment of the present disclosure, by obtaining an operation record table, and then classifying n pieces of transaction failure data in the operation record table to generate at least one final category, a scene library is obtained. According to the scene number in the scene library, the transaction failure data belonging to the scene number in the operation record table is used to determine the operation guide scheme corresponding to the scene number, and finally an operation guide scheme library is obtained. Since the transaction failure data, the final category, the scene number, and the operation guide scheme are corresponded, the operation guide scheme corresponding to the transaction failure data is determined, and thus the technical effect of improving the accuracy of the target operation guide scheme can be achieved.

[0131] According to an embodiment of the present disclosure, each piece of transaction failure data includes a transaction name, an error code, and sample operation data corresponding to a preset operation field;

[0132] Classifying the n pieces of transaction failure data to generate at least one final category includes:

[0133] Classifying the n pieces of transaction failure data according to the error code to generate at least one first category;

[0134] For each first category in the at least one first category, classifying the transaction failure data belonging to the first category according to the transaction name to generate at least one second category;

[0135] For each second category in the at least one second category, classifying the transaction failure data belonging to the second category using the sample operation data corresponding to the preset field to generate at least one final category.

[0136] Figure 5 A schematic diagram of an operation record table according to an embodiment of the present disclosure is schematically shown.

[0137] As Figure 5As shown, the operation record table can include a number, a transaction name, an error code, and operation information (i.e., an operation field). The operation information can include operation information 1, operation information 2, and operation information 3. Specifically, the operation information 1 can be total operation time information, the operation information 2 can be the same scene stay time information, and the operation information 3 can be transaction failure number information. The transaction name can include processes such as searching for a payee bank, viewing transaction details, and viewing transfer records. It should be noted that the above operation information can be expanded according to the introduction of the use scenario.

[0138] According to an embodiment of the present disclosure, for example, the transaction failure data can be classified according to the error code to generate a first category, the transaction failure information in the first category can be classified according to the transaction name to generate a second category, and the transaction failure data in the second category can be classified according to the sample operation data to generate a final category. The error code, the transaction name, and the sample operation data corresponding to the transaction failure information in the final category are consistent.

[0139] According to an embodiment of the present disclosure, for example, different scenarios can correspond to consistent error codes. In the case of a transaction in scenario 1, the card password is input for verification, and in the case of verification failure, error code C can be prompted. In the case of a transaction in scenario 2, the card password is input for verification, and in the case of verification failure, error code C can also be prompted.

[0140] According to an embodiment of the present disclosure, for example, the error code and the target operation guide scheme can be displayed on a display interface to promote the completion of the transaction process according to the accurate operation guide scheme.

[0141] According to an embodiment of the present disclosure, by classifying n pieces of transaction failure data according to the error code to generate at least one first category, it is realized that the transaction failure data in the first category includes consistent error codes. For each of the at least one first category, the transaction failure data belonging to the first category is classified according to the transaction name to generate at least one second category, it is realized that the transaction failure data in the second category includes consistent error codes and transaction names. For each of the at least one second category, the transaction failure data belonging to the second category can be classified using sample operation data corresponding to a preset field to generate at least one final category, it is realized that the transaction failure data in the final category includes consistent error codes, transaction names, and sample operation data. Since the transaction failure data, the error code, the transaction name, and the sample operation data are classified by the error code, the transaction name, and the sample operation data, the transaction failure data in the final category includes consistent error codes, transaction names, and sample operation data, thereby achieving the technical effect of improving the accuracy of the target operation guide scheme.

[0142] According to an embodiment of the present disclosure, the operation guidance method further includes:

[0143] After determining the operation guidance scheme corresponding to the scene number, the operation standard value corresponding to the scene number is determined by using the transaction failure data belonging to the scene number.

[0144] According to an embodiment of the present disclosure, for example, after determining the operation guidance scheme corresponding to the scene number, the operation standard value corresponding to the scene number can be determined by using the transaction failure data corresponding to the scene number, so that the scene number and the operation standard value are corresponded, and then the similarity between the target operation value and the operation standard value is determined by using the operation standard value. According to an embodiment of the present disclosure, after determining the operation guidance scheme corresponding to the scene number, the operation standard value corresponding to the scene number is determined by using the transaction failure data belonging to the scene number, so that the scene number and the operation standard value are corresponded, and then the target operation value corresponding to the scene number can be determined according to the operation standard value, and the technical effect of improving the accuracy of the target operation guidance scheme can be achieved.

[0145] According to an embodiment of the present disclosure, the transaction failure data belonging to the scene number includes i, and the preset operation field includes m, i≥1, m≥1;

[0146] The operation standard value corresponding to the scene number is determined by using the transaction failure data belonging to the scene number, including:

[0147] For each preset operation field in the m preset operation fields, sample operation data corresponding to the preset operation field is obtained from the transaction failure data belonging to the scene number, and the obtained sample operation data is obtained as the to-be-processed data;

[0148] The to-be-processed data is parameterized to obtain the parameterized to-be-processed data;

[0149] The average value of the parameterized to-be-processed data is determined to obtain the operation data average value corresponding to the preset operation field, and finally m operation data average values are obtained;

[0150] The m operation data average values are arranged in a preset order to form an operation data average value sequence;

[0151] The operation data average value sequence is determined as the operation standard value corresponding to the scene number.

[0152] According to an embodiment of the present disclosure, for example, sample operation data corresponding to the operation field can be obtained from the transaction failure data, and then the obtained sample operation data can be taken as the to-be-processed data. Then, by parameterizing the to-be-processed data, the average value of the parameterized to-be-processed data can be formed into an average value sequence according to a preset arrangement order, and then the average value sequence can be determined as the operation standard value corresponding to the scene number.

[0153] According to an embodiment of the present disclosure, for example, scene 1 contains i groups of transaction failure operation data, each transaction failure data includes m operation fields, for the first operation field, the operation data corresponding to the first operation field in the first group to the i group is obtained to obtain a first data set, and then the average value of the data in the first data set is calculated to obtain the operation data average value corresponding to the first operation field Then, the average values of all operation fields are calculated to form a sequence Then, the average values of all operation fields are calculated to form a sequence

[0154] According to an embodiment of the present disclosure, by obtaining sample operation data corresponding to each of the m preset operation fields from the transaction failure data belonging to the scene number, the sample operation data can be taken as to-be-processed data, and then the to-be-processed data can be parameterized to determine the average value of the parameterized to-be-processed data, and then the operation data average value corresponding to the preset operation field is obtained, and finally the m operation data average values are obtained, and then the m operation data average values are arranged in a preset order to form an operation data average value sequence, and the operation data average value sequence is determined as the operation standard value corresponding to the scene number. Since the operation standard value is determined from the transaction failure data of the scene number through the preset operation field, the correspondence between the scene number and the operation standard value is realized, and the technical effect of improving the accuracy of the target operation guide scheme can be realized by determining the target operation data corresponding to the scene number through the similarity between the operation standard value and the target operation value.

[0155] Figure 6 A flowchart of an operation guide scheme library determination method according to an embodiment of the present disclosure is schematically shown.

[0156] As Figure 6 shown, the operation guide scheme library determination method of this embodiment includes operation S601 to operation S605.

[0157] In operation S601, an operation record table is obtained.

[0158] In operation S602, n pieces of transaction failure data are classified according to error codes to generate at least one first category.

[0159] In operation S603, for each first category in the at least one first category, the transaction failure data belonging to the first category is classified according to the transaction name to generate at least one second category.

[0160] In operation S604, for each second category in the at least one second category, the transaction failure data belonging to the second category is classified by using the sample operation data corresponding to the preset field to generate at least one final category, and one final category corresponds to one scene number.

[0161] In operation S605, for each scene number in the scene library, the operation guide scheme corresponding to the scene number is determined by using the transaction failure data belonging to the scene number in the operation record table, and finally the operation guide scheme library is obtained.

[0162] Figure 7 A flowchart of an operation standard value determination method according to an embodiment of the present disclosure is schematically shown.

[0163] As shown in Figure 7 The operation standard value determination method of this embodiment includes operations S701-S705, where this embodiment takes determining the operation standard value corresponding to scene A as an example, the transaction failure data of scene A includes i pieces, the preset operation field includes m pieces, i≥1, m≥1.

[0164] In operation S701, for each preset operation field in the m preset operation fields, sample operation data corresponding to the preset operation field is obtained from the transaction failure data of scene A to obtain to-be-processed data.

[0165] In operation S702, the to-be-processed data is parameterized to obtain parameterized to-be-processed data.

[0166] In operation S703, the average value of the parameterized to-be-processed data is determined to obtain the operation data average value corresponding to the preset operation field, and finally m operation data average values are obtained.

[0167] In operation S704, the m operation data average values are arranged in a preset order to form an operation data average value sequence.

[0168] In operation S705, the operation data average value sequence is determined as the operation standard value corresponding to scene A.

[0169] It should be noted that, unless it is explicitly stated that there is an execution sequence between different operations or there is an execution sequence in the technical implementation of different operations, the execution sequence of multiple operations can not be distinguished, and multiple operations can be executed simultaneously.

[0170] Based on the above operation guiding method, the disclosure further provides an operation guiding device. The following will be described in combination with Figure 8 The device is described in detail.

[0171] Figure 8 The structure block diagram of the operation guiding device according to the embodiment of the disclosure is schematically shown.

[0172] As Figure 8 shown, the operation guiding device 800 of the embodiment includes a first acquisition module 810, a second acquisition module 820, a first determination module 830, and a second determination module 840.

[0173] The first acquisition module 810 is configured to, in response to the operation of ending the transaction process, acquire transaction error information in a case where it is determined that the transaction process has a transaction error, wherein the transaction error information contains transaction process identification information. In an embodiment, the first acquisition module 810 can be configured to perform the operation S210 described above, and details are not repeated here.

[0174] The second acquisition module 820 is configured to acquire target operation data corresponding to the transaction process from the transaction log according to the transaction process identification information and preset operation field information, wherein the target operation data contains operation data corresponding to the preset operation field. In an embodiment, the second acquisition module 820 can be configured to perform the operation S220 described above, and details are not repeated here.

[0175] The first determination module 830 is configured to determine a target scene number corresponding to the target operation data from a preset scene library according to the target operation data. In an embodiment, the first determination module 830 can be configured to perform the operation S230 described above, and details are not repeated here.

[0176] The second determination module 840 is configured to determine a target operation guiding scheme corresponding to the target scene number from a preset operation guiding scheme library according to the target scene number. In an embodiment, the second determination module 840 can be configured to perform the operation S240 described above, and details are not repeated here.

[0177] According to the embodiment of the disclosure, the operation guiding device further includes a display module configured to display the target operation guiding scheme on a display interface.

[0178] According to the embodiment of the disclosure, the first determination module includes a first acquisition unit and a first determination unit. The first acquisition unit is configured to parameterize the target operation data to obtain a target operation value corresponding to the target operation data; and the first determination unit is configured to determine a target scene number corresponding to the target operation value from the scene library according to the similarity between the target operation value and the operation standard value.

[0179] According to an embodiment of the present disclosure, the first obtaining unit comprises an obtaining subunit and an arrangement subunit. The obtaining subunit is configured to parameterize each operation data in the at least one operation data to obtain a single operation value, and finally obtain at least one single operation value. The arrangement subunit is configured to arrange the at least one single operation value in a preset order to form an operation value sequence, wherein the operation value sequence is the target operation value.

[0180] According to an embodiment of the present disclosure, the second determining module comprises a second obtaining unit, a third obtaining unit, a fourth obtaining unit and a second determining unit. The second obtaining unit is configured to determine, for each scene number in the scene library, a similarity value between the target operation value and an operation standard value corresponding to the scene number, to obtain at least two similarity values. The third obtaining unit is configured to determine a maximum similarity value in the at least two similarity values to obtain a target similarity value. The fourth obtaining unit is configured to determine the operation standard value corresponding to the target similarity value in a case where the target similarity value satisfies a preset similarity threshold value, to obtain a target operation standard value. The second determining unit is configured to determine the scene number corresponding to the target operation standard value as a target scene number.

[0181] According to an embodiment of the present disclosure, the operation guiding device further comprises a sending module. In a case where the target similarity value does not satisfy the preset similarity threshold value, the sending module is configured to record the target operation data in the operation record table, and send an operation guiding request to the customer service end, so as to facilitate the customer service end to provide a corresponding guiding scheme.

[0182] According to an embodiment of the present disclosure, the first determining module comprises a fifth obtaining unit, a generating unit and a third determining unit. The fifth obtaining unit is configured to obtain an operation record table, wherein the operation record table comprises n pieces of transaction failure data, and n≥2. The generating unit is configured to classify the n pieces of transaction failure data to generate at least one final category, to obtain a scene library, wherein the scene library comprises scene numbers, and one scene number corresponds to one final category. The third determining unit is configured to, for each scene number in the scene library, determine an operation guiding scheme corresponding to the scene number by using the transaction failure data belonging to the scene number in the operation record table, to finally obtain an operation guiding scheme library.

[0183] According to an embodiment of the present disclosure, the generating unit comprises a first generating subunit, a second generating subunit and a third generating subunit. The first generating subunit is configured to classify n pieces of transaction failure data according to error codes to generate at least one first category; the second generating subunit is configured to classify, for each of the at least one first category, transaction failure data belonging to the first category according to transaction names to generate at least one second category; and the third generating subunit is configured to classify, for each of the at least one second category, transaction failure data belonging to the second category by using sample operation data corresponding to a preset field to generate at least one final category.

[0184] According to an embodiment of the present disclosure, the operation guiding device further comprises a third determining module. The third determining module is configured to determine an operation standard value corresponding to the scene number by using transaction failure data belonging to the scene number after determining the operation guiding scheme corresponding to the scene number.

[0185] According to an embodiment of the present disclosure, the third determining module comprises a sixth obtaining unit, a seventh obtaining unit, an eighth obtaining unit, an arranging unit and a fourth determining unit. The sixth obtaining unit is configured to obtain, for each of m preset operation fields, sample operation data corresponding to the preset operation field from transaction failure data belonging to the scene number to obtain to-be-processed data; the seventh obtaining unit is configured to parameterize the to-be-processed data to obtain parameterized to-be-processed data; the eighth obtaining unit is configured to determine an average value of the parameterized to-be-processed data to obtain operation data average values corresponding to the preset operation field, and finally obtain m operation data average values; the arranging unit is configured to arrange the m operation data average values in a preset order to form an operation data average value sequence; and the fourth determining unit is configured to determine that the operation data average value sequence is the operation standard value corresponding to the scene number.

[0186] Any of the modules, sub-modules, units, sub-units, or at least part of any of them according to the embodiments of the present disclosure can be implemented in one module. Any of the modules, sub-modules, units, sub-units according to the embodiments of the present disclosure can be split into multiple modules. Any of the modules, sub-modules, units, sub-units according to the embodiments of the present disclosure can be implemented at least in part as a hardware circuit, for example, a field programmable gate array (FPGA), a programmable logic array (PLA), a system on chip, a system on board, a system on package, an application specific integrated circuit (ASIC), or any other reasonable way of hardware or firmware by integrating or packaging circuits, or in any one of software, hardware and firmware, or in a proper combination of any of them. Alternatively, one or more of the modules, sub-modules, units, sub-units according to the embodiments of the present disclosure can be implemented at least in part as computer program modules, which can perform corresponding functions when running.

[0187] According to the embodiments of the present disclosure, any of the modules of the first obtaining module 810, the second obtaining module 820, the first determining module 830 and the second determining module 840 can be combined in one module, or any of them can be split into multiple modules. Alternatively, at least part of the functions of one or more of the modules can be combined with at least part of the functions of other modules, and implemented in one module. According to the embodiments of the present disclosure, at least one of the first obtaining module 810, the second obtaining module 820, the first determining module 830 and the second determining module 840 can be implemented at least in part as a hardware circuit, for example, a field programmable gate array (FPGA), a programmable logic array (PLA), a system on chip, a system on board, a system on package, an application specific integrated circuit (ASIC), or any other reasonable way of hardware or firmware by integrating or packaging circuits, or in any one of software, hardware and firmware, or in a proper combination of any of them. Alternatively, at least one of the first obtaining module 810, the second obtaining module 820, the first determining module 830 and the second determining module 840 can be implemented at least in part as computer program modules, which can perform corresponding functions when running.

[0188] It should be noted that the operation guiding device part in the embodiments of the present disclosure corresponds to the operation guiding method part in the embodiments of the present disclosure, and the description of the operation guiding device part is specifically referred to the operation guiding method part, which will not be repeated here.

[0189] Figure 9 A block diagram of an electronic device suitable for implementing the operation guiding method according to the embodiments of the present disclosure is schematically shown.

[0190] As Figure 9 shown, the electronic device 900 according to embodiments of the present disclosure includes a processor 901 that can perform various appropriate actions and processes in accordance with programs stored in a read only memory (ROM) 902 or loaded from a storage section 908 into a random access memory (RAM) 903. The processor 901 can include, for example, a general purpose microprocessor (e.g., a CPU), an instruction set processor, and / or a related chipset and / or a dedicated microprocessor (e.g., an application specific integrated circuit (ASIC)), and the like. The processor 901 can also include an on-board memory for cache use. The processor 901 can include a single processing unit or multiple processing units for executing different actions of the method processes according to embodiments of the present disclosure.

[0191] In the RAM 903, various programs and data required for the operation of the electronic device 900 are stored. The processor 901, the ROM 902, and the RAM 903 are connected to each other via a bus 904. The processor 901 performs various operations of the method processes according to embodiments of the present disclosure by executing the programs in the ROM 902 and / or the RAM 903. Note that the programs can also be stored in one or more memories other than the ROM 902 and the RAM 903. The processor 901 can also perform various operations of the method processes according to embodiments of the present disclosure by executing the programs stored in the one or more memories.

[0192] According to embodiments of the present disclosure, the electronic device 900 can further include an input / output (I / O) interface 905 that is also connected to the bus 904. The electronic device 900 can further include one or more of the following components connected to the I / O interface 905: an input section 906 including a keyboard, a mouse, etc.; an output section 907 including a display such as a cathode ray tube (CRT), a liquid crystal display (LCD), etc., and a speaker, etc.; a storage section 908 including a hard disk, etc.; and a communication section 909 including a network interface card such as a LAN card, a modem, etc. The communication section 909 performs communication processing via a network such as the Internet. A drive 910 is also connected to the I / O interface 905 as necessary. A removable recording medium 911 such as a magnetic disk, an optical disk, a magneto-optical disk, a semiconductor memory, etc. is attached to the drive 910 as necessary, so that a computer program read out therefrom is installed in the storage section 908 as necessary.

[0193] The present disclosure also provides a computer readable storage medium, which can be included in the device / apparatus / system described in the above embodiments, or exist separately without being assembled into the device / apparatus / system. The above computer readable storage medium carries one or more programs, which, when executed, implement the method according to the embodiments of the present disclosure.

[0194] According to the embodiments of the present disclosure, the computer readable storage medium can be a non-volatile computer readable storage medium, which can include, but is not limited to, a portable computer diskette, a hard disk, a random access memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), a portable compact disc read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any appropriate combination thereof. In the present disclosure, the computer readable storage medium can be any tangible medium that contains or stores a program, which can be used by or in connection with an instruction execution system, apparatus, or device. For example, according to the embodiments of the present disclosure, the computer readable storage medium can include one or more memories of the ROM 902 and / or the RAM 903 described above and / or one or more memories other than the ROM 902 and the RAM 903.

[0195] The embodiments of the present disclosure also include a computer program product, which includes a computer program containing program codes for executing the methods shown in the flowcharts. When the computer program product is run in a computer system, the program codes are used to make the computer system implement the operation guiding method provided by the embodiments of the present disclosure.

[0196] The above functions defined in the system / apparatus of the embodiments of the present disclosure are performed when the computer program is executed by the processor 901. According to the embodiments of the present disclosure, the above described system, apparatus, module, unit, etc. can be implemented by computer program modules.

[0197] In one embodiment, the computer program can rely on a tangible storage medium such as an optical storage medium, a magnetic storage medium, etc. In another embodiment, the computer program can also be transmitted, distributed, and downloaded in the form of a signal via a network medium, and be downloaded and installed via the communication part 909 and / or installed from the detachable medium 911. The program codes contained in the computer program can be transmitted via any appropriate network medium, including but not limited to wireless, wired, etc., or any appropriate combination thereof.

[0198] In such embodiments, the computer program can be downloaded and installed from the network through the communication part 909, and / or installed from the detachable medium 911. When the computer program is executed by the processor 901, the above-described functions defined in the system of the embodiments of the present disclosure are executed. According to the embodiments of the present disclosure, the system, device, apparatus, module, unit, and the like described above can be implemented by computer program modules.

[0199] According to the embodiments of the present disclosure, the program code for executing the computer program provided by the embodiments of the present disclosure can be written in any combination of one or more programming languages, and specifically, these computer programs can be implemented using high-level procedural and / or object-oriented programming language, and / or assembly / machine language. The programming language includes, but is not limited to, such as Java, C++, python, "C" language or similar programming language. The program code can be executed entirely on the user computing device, partially on the user device, partially on a remote computing device, or entirely on a remote computing device or server. In the case involving a remote computing device, the remote computing device can be connected to the user computing device through any kind of network, including a local area network (LAN) or a wide area network (WAN), or can be connected to an external computing device (for example, connected through the Internet by using an Internet service provider).

[0200] The flowcharts and block diagrams in the drawings illustrate the architecture, functionality, and operation of possible implementations of systems, methods and computer program products according to various embodiments of the present disclosure. In this regard, each block in the flowcharts or block diagrams can represent a module, a segment, or a portion of code, which comprises one or more executable instructions for implementing the specified logical functions. It should also be noted that in some alternative implementations, the functions noted in the blocks can occur in a different order than that shown in the figures. For example, two blocks noted in succession can actually be executed substantially concurrently, or they can sometimes be executed in reverse order, depending on the functionality involved. It should also be noted that each block in the flowcharts or block diagrams, and combinations of blocks in the flowcharts or block diagrams, can be implemented by special-purpose hardware-based systems that perform the specified functions or operations, or can be implemented by a combination of special-purpose hardware and computer instructions.

[0201] Those skilled in the art can understand that the features described in various embodiments of the present disclosure and / or claims can be combined or / and integrated, even if such combinations or integrations are not explicitly described in the present disclosure. In particular, the features described in various embodiments of the present disclosure and / or claims can be combined and / or integrated in various combinations, without departing from the spirit and teachings of the present disclosure. All these combinations and / or integrations fall within the scope of the present disclosure.

[0202] The above describes embodiments of the present disclosure. However, these embodiments are merely for illustrative purposes, and are not intended to limit the scope of the present disclosure. Although each embodiment is described above separately, this does not mean that the measures in each embodiment cannot be used advantageously in combination. The scope of the present disclosure is defined by the appended claims and their equivalents. Those skilled in the art can make various substitutions and modifications without departing from the scope of the present disclosure, and all such substitutions and modifications shall fall within the scope of the present disclosure.

Claims

1. An operation guidance method, comprising: in response to an operation of ending a transaction process, obtaining transaction error information in a case where a transaction error occurs in the transaction process, wherein the transaction error information comprises transaction process identification information; obtaining target operation data corresponding to the transaction process from a transaction log according to the transaction process identification information and preset operation field information, wherein the target operation data comprises operation data corresponding to a preset operation field; the transaction log records operation data of a user in the transaction process; and the operation data of the user comprises data collected by an eye tracker; determining a target scene number corresponding to the target operation data from a preset scene library according to the target operation data; the target scene number is a number of a scene in which the error occurs in the transaction process; and the preset scene library comprises an eye blink timeout scene; determining a target operation guidance scheme corresponding to the target scene number from a preset operation guidance scheme library according to the target scene number.

2. The method of claim 1, wherein, Each scene number in the scene library corresponds to an operation standard value; the determining of the target scene number corresponding to the target operation data from the preset scene library according to the target operation data comprises: parameterizing the target operation data to obtain a target operation value corresponding to the target operation data; determining the target scene number corresponding to the target operation value from the scene library according to a similarity between the target operation value and the operation standard value.

3. The method of claim 2, wherein, The target operation data comprises at least one operation data; the parameterizing of the target operation data to obtain the target operation value corresponding to the target operation data comprises: parameterizing each operation data in the at least one operation data to obtain a single operation value, and finally obtaining at least one single operation value; arranging the at least one single operation value in a preset order to form an operation value sequence, wherein the operation value sequence is the target operation value.

4. The method of claim 3, wherein, The determining of the target scene number corresponding to the target operation value from the scene library according to the similarity between the target operation value and the operation standard value comprises: determining a similarity value between the target operation value and an operation standard value corresponding to each scene number in the scene library to obtain at least two similarity values; determining a maximum similarity value in the at least two similarity values to obtain a target similarity value; in a case where it is determined that the target similarity value satisfies a preset similarity threshold, determining an operation standard value corresponding to the target similarity value to obtain a target operation standard value; determining a scene number corresponding to the target operation standard value as the target scene number.

5. The method of claim 4, further comprising: in a case where it is determined that the target similarity value does not satisfy the preset similarity threshold, recording the target operation data in an operation record table, and sending an operation guidance request to a customer service end so as to facilitate the customer service end to provide a corresponding guidance scheme.

6. The method of claim 1, wherein, The method for determining the operation guidance scheme library comprises: acquire an operation record table, wherein the operation record table contains n pieces of transaction failure data, and n≥2; classify the n pieces of transaction failure data to generate at least one final category, and obtain a scenario library, wherein the scenario library includes scenario numbers, and one scenario number corresponds to one final category; for each scenario number in the scenario library, determine an operation guide scheme corresponding to the scenario number by using the transaction failure data belonging to the scenario number in the operation record table, and finally obtain an operation guide scheme library.

7. The method of claim 6, wherein, Each piece of transaction failure data includes a transaction name, an error code, and sample operation data corresponding to the preset operation field. The classification of the n pieces of transaction failure data to generate at least one final category includes: classifying the n pieces of transaction failure data according to the error codes to generate at least one first category; for each first category in the at least one first category, classifying the transaction failure data belonging to the first category according to the transaction names to generate at least one second category; for each second category in the at least one second category, classifying the transaction failure data belonging to the second category by using the sample operation data corresponding to the preset field to generate at least one final category.

8. The method of claim 7, further comprising: after determining the operation guide scheme corresponding to the scenario number, determining an operation standard value corresponding to the scenario number by using the transaction failure data belonging to the scenario number.

9. The method of claim 8, wherein, The transaction failure data belonging to the scenario number includes i pieces, and the preset operation field includes m, i≥1, and m≥1; The determination of the operation standard value corresponding to the scenario number by using the transaction failure data belonging to the scenario number includes: for each preset operation field in the m preset operation fields, obtaining sample operation data corresponding to the preset operation field from the transaction failure data belonging to the scenario number to obtain to-be-processed data; parameterizing the to-be-processed data to obtain parameterized to-be-processed data; determining the average value of the parameterized to-be-processed data to obtain an operation data average value corresponding to the preset operation field, and finally obtaining m operation data average values; arranging the m operation data average values in a preset order to form an operation data average value sequence; determining the operation data average value sequence as the operation standard value corresponding to the scenario number.

10. An operation guide device, comprising: a first acquisition module configured to, in response to an operation of ending a transaction process, acquire transaction error information in a case where transaction error occurs in the transaction process, wherein the transaction error information includes transaction process identification information. A second obtaining module is configured to obtain target operation data corresponding to a transaction process from a transaction log according to the transaction process identification information and preset operation field information, wherein the target operation data comprises operation data corresponding to a preset operation field; the transaction log records operation data of a user in the transaction process; and the operation data of the user comprises data collected by an eye tracker. A first determining module is configured to determine a target scene number corresponding to the target operation data from a preset scene library according to the target operation data; the target scene number is a number of a scene in which an error occurs in the transaction process; and the preset scene library comprises a blink timeout scene. A second determining module is configured to determine a target operation guide scheme corresponding to the target scene number from a preset operation guide scheme library according to the target scene number. 11.An electronic device, comprising: one or more processors; a storage device for storing one or more programs, wherein the one or more programs, when executed by the one or more processors, enable the one or more processors to perform the method according to any one of claims 1-9. 12.A computer-readable storage medium having stored thereon executable instructions that, when executed by a processor, cause the processor to perform the method according to any one of claims 1-9. 13.A computer program product comprising a computer program that, when executed by a processor, implements the method according to any one of claims 1-9.

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