Emergency call method, device, equipment and storage medium for door lock failure

Abstract

The present invention provides an emergency call method and device, equipment, and storage medium for door lock failure. The call method includes: when receiving an unlocking command and an emergency call command, performing fault detection on the lock body of the smart door lock to obtain fault information; determining whether the communication control unit of the smart door lock has a fault; if the communication control unit does not have a fault, establishing an emergency communication connection between the first communication unit and the first client terminal through the server; if the communication control unit has a fault, establishing an emergency communication connection between the second communication unit and the second client terminal through the server. The present invention can quickly establish emergency communication between the user and the client terminal, handle door lock failure events in a timely manner, and thus improve user experience by establishing a communication connection between the first client terminal and the first communication unit when the communication control unit does not have a fault; and establishing a communication connection between the second client terminal and the second communication unit when the communication control unit has a fault.

Description

Technical Field

[0001] The present invention relates to the technical field of intelligent door locks, and in particular to an emergency call method and device, equipment, and storage medium for door lock failure. Background Art

[0002] The smart door lock industry is developing rapidly, providing multiple ways to open the door, such as password, fingerprint, face, mobile phone, iris, Near Field Communication (NFC), Bluetooth key, etc. When the smart door lock fails, and the user does not bring the mobile phone, does not know the manufacturer's customer service phone number, or the user is an elderly person who is not familiar with smart phones, the user may be locked out of the door for a long time due to the inability to report the problem in time, which poses a certain personal safety hazard. There is no effective solution to the above problems.

[0003] Therefore, there is an urgent need for a technical solution that can promptly issue an emergency call when a smart door lock fails. Summary of the invention

[0004] In order to achieve the above object, a first aspect of an embodiment of the present invention provides an emergency call method for door lock failure, comprising:

[0005] When receiving the unlocking command and the emergency call command, the lock body of the smart door lock is tested for faults to obtain fault information;

[0006] Determine whether the communication control unit of the smart door lock has a fault;

[0007] If there is no fault in the communication control unit, the communication control unit calls the first communication unit to send the first emergency call information and the fault information to the server, so that the server allocates the corresponding first client terminal according to the first emergency call information and the fault information, and the first client terminal is used to establish an emergency communication connection with the first communication unit;

[0008] If there is a fault in the communication control unit, the second communication unit is called through the emergency control device to send a second emergency call information and the fault information to the server, so that the server allocates the corresponding second client terminal according to the second emergency call information and the fault information. The second client terminal is used to establish an emergency communication connection with the second communication unit.

[0009] The emergency call method for door lock failure provided by the present invention can quickly establish emergency communication between the user and the client terminal, handle door lock failure events in a timely manner, and thus improve user experience by establishing a communication connection between the first client terminal and the first communication unit when there is no failure in the communication control unit; and establishing a communication connection between the second client terminal and the second communication unit when there is a failure in the communication control unit.

[0010] Preferably, after the communication control unit calls the first communication unit to send the first emergency call information and the fault information to the server, the method further includes:

[0011] Determining whether the first audio intercom unit is faulty;

[0012] If the first audio intercom unit does not have a fault, establishing a communication connection between the first audio intercom unit and the first communication unit, wherein the first communication unit is used to establish a communication connection between the first audio intercom unit and the first client terminal;

[0013] If the first audio intercom unit fails, a communication connection is established between the second audio intercom unit and the first communication unit, and the first communication unit is used to establish a communication connection between the second audio intercom unit and the first client terminal;

[0014] After the emergency control device calls the second communication unit to send the second emergency call information and the fault information to the server, the method further includes:

[0015] Determining whether the first audio intercom unit is faulty;

[0016] If the first audio intercom unit does not have a fault, establishing a communication connection between the first audio intercom unit and the second communication unit, wherein the second communication unit is used to establish a communication connection between the first audio intercom unit and the second client terminal;

[0017] If the first audio intercom unit fails, a communication connection is established between the second audio intercom unit and the second communication unit, and the second communication unit is used to establish a communication connection between the second audio intercom unit and the second client terminal.

[0018] The emergency call method for door lock failure provided by the present invention first determines whether there is a fault in the communication control unit, and then determines whether there is a fault in the first audio intercom unit. According to the fault situation, a communication connection is established between the corresponding audio intercom unit, the corresponding communication unit and the corresponding customer service end, so as to achieve the purpose of timely and rapid establishment of a communication connection between the user and the customer service, and saving communication resources.

[0019] If there is no fault in the first audio intercom unit, a communication connection is established between the first audio intercom unit and the first communication unit.

[0020] Preferably, the method further comprises:

[0021] The unlocking instruction is generated based on the user's operation of the mechanical password lock of the smart door lock.

[0022] Preferably, when receiving the unlocking command and the emergency call command, performing fault detection on the lock body of the smart door lock includes:

[0023] Determine whether the unlocking password entered by the user through the mechanical password lock is consistent with the preset password;

[0024] If they are consistent, the emergency call button is unlocked;

[0025] When an emergency call instruction generated by the emergency call button after the user operates the unlocking operation, a fault detection is performed on the lock body of the smart door lock.

[0026] The emergency call method for door lock failure provided by the present invention can effectively avoid the situation where the emergency communication line is occupied without reason due to the user accidentally touching the emergency call button, by allowing the user to operate the emergency call button when the mechanical password verification is successful, thereby greatly improving the connectivity rate of emergency communications.

[0027] Preferably, the first audio intercom unit includes a first camera, a first microphone and a first speaker, and the second audio intercom unit includes a second microphone and a second speaker.

[0028] Preferably, the first communication unit is identical to the second communication unit.

[0029] Preferably, before receiving the unlocking instruction and the emergency call instruction, the method further includes:

[0030] Receiving unlocking information input by a user, wherein the unlocking information includes at least one of password information, fingerprint information and face information;

[0031] Comparing the unlocking information with preset unlocking information;

[0032] If the smart door lock fails to unlock after successful comparison, a reminder message will be issued to remind the user to enter the mechanical password.

[0033] According to a second aspect of an embodiment of the present invention, there is provided an emergency call device for door lock failure, comprising:

[0034] The command receiving module is used to perform fault detection on the lock body of the smart door lock and obtain fault information when receiving the unlocking command and the emergency call command;

[0035] A fault judgment module, used to judge whether there is a fault in the communication control unit of the smart door lock;

[0036] A first communication connection module, used for, if there is no fault in the communication control unit, calling the first communication unit through the communication control unit to send the first emergency call information and the fault information to the server, so that the server allocates the corresponding first client terminal according to the first emergency call information and the fault information, and the first client terminal is used to establish an emergency communication connection with the first communication unit;

[0037] The second communication connection module is used to call the second communication unit through the emergency control device to send the second emergency call information and the fault information to the server if there is a fault in the communication control unit, so that the server can allocate the corresponding second client terminal according to the second emergency call information and the fault information. The second client terminal is used to establish an emergency communication connection with the second communication unit.

[0038] According to a third aspect of an embodiment of the present invention, a computer device is provided, including a memory and a processor, wherein the memory stores a computer program executable on the processor, and the processor implements the steps in the above-mentioned method embodiments when executing the computer program.

[0039] According to a fourth aspect of an embodiment of the present invention, a readable storage medium is provided, in which a computer program is stored. When the computer program is executed by a processor, it is used to implement the steps of the method of the first aspect of the present invention and various possible designs of the first aspect. BRIEF DESCRIPTION OF THE DRAWINGS

[0040] In order to more clearly illustrate the specific implementation methods of the present invention or the technical solutions in the prior art, the drawings required for use in the specific implementation methods or the description of the prior art will be briefly introduced below. Obviously, the drawings described below are some implementation methods of the present invention. For ordinary technicians in this field, other drawings can be obtained based on these drawings without paying creative work.

[0041] Figure 1 The figure is a flow chart of an emergency call method for door lock failure according to Embodiment 1 of the present invention.

[0042] Figure 2 The figure is a flowchart of a specific implementation of the emergency call method for door lock failure according to the first embodiment of the present invention.

[0043] Figure 3 Schematic diagram of a mechanical combination lock.

[0044] Figure 4This is a principle block diagram of an emergency call device for door lock failure according to embodiment 2 of the present invention.

[0045] Figure 5 This is a structural diagram of the computer device in Example 3 of the present invention. DETAILED DESCRIPTION

[0046] The technical solution of the present invention will be described clearly and completely below in conjunction with the accompanying drawings. Obviously, the described embodiments are only part of the embodiments of the present invention, not all of the embodiments. Based on the embodiments of the present invention, all other embodiments obtained by ordinary technicians in this field without creative work are within the scope of protection of the present invention.

[0047] In the description of the present invention, it should be noted that the terms "center", "upper", "lower", "left", "right", "vertical", "horizontal", "inner", "outer", etc., indicating the orientation or positional relationship, are based on the orientation or positional relationship shown in the drawings, and are only for the convenience of describing the present invention and simplifying the description, rather than indicating or implying that the device or element referred to must have a specific orientation, be constructed and operated in a specific orientation, and therefore cannot be understood as limiting the present invention. In addition, the terms "first", "second", and "third" are used for descriptive purposes only, and cannot be understood as indicating or implying relative importance.

[0048] In the description of the present invention, it should be noted that, unless otherwise clearly specified and limited, the terms "installed", "connected", and "connected" should be understood in a broad sense, for example, it can be a fixed connection, a detachable connection, or an integral connection; it can be a mechanical connection or an electrical connection; it can be a direct connection, or it can be indirectly connected through an intermediate medium, it can also be the internal connection of two components, it can be a wireless connection, or it can be a wired connection. For ordinary technicians in this field, the specific meanings of the above terms in the present invention can be understood according to specific circumstances.

[0049] In addition, the technical features involved in the different embodiments of the present invention described below can be combined with each other as long as they do not conflict with each other.

[0050] Example 1

[0051] This embodiment provides an emergency call method for door lock failure, which is applied to a door lock control unit of a smart door lock, such as Figure 1 , 2 As shown, Figure 1 is a schematic diagram of the method flow chart, Figure 2 The emergency call method includes but is not limited to the following steps:

[0052] S100: When an unlocking command and an emergency call command are received, a fault detection is performed on the lock body of the smart door lock to obtain fault information.

[0053] Specifically, the unlocking instruction is generated based on the user's operation on the mechanical password lock of the smart door lock. For example, the unlocking instruction is generated after the user enters the correct mechanical password on the mechanical password lock. The structure of the mechanical password lock is not specifically limited and can be set according to actual conditions. For example, Figure 3 The password knob "1" located at the side position in the figure can be used by the user to input the corresponding mechanical password by twisting each password knob; the emergency call instruction is generated based on the user's operation of the emergency call button, wherein the structure of the emergency call button is not specifically limited and can be set according to actual conditions, for example Figure 3 The user can issue an emergency call command by pressing the button "2" in the middle of the emergency call button.

[0054] Preferably, before receiving the unlocking instruction and the emergency call instruction, the method further includes:

[0055] Step 1: receiving unlocking information input by a user, wherein the unlocking information includes at least one of password information, fingerprint information and face information;

[0056] Specifically, the received unlocking information can be generated by a variety of unlocking methods, such as password, fingerprint, face, mobile phone, iris, Near Field Communication (NFC) and Bluetooth key;

[0057] Step 2: Compare the unlocking information with the preset unlocking information; if the smart door lock fails to unlock after the comparison, a reminder message is issued to remind the user to enter the mechanical password.

[0058] Specifically, by comparing the unlocking information input by the user with the preset unlocking information, the smart door lock can be successfully unlocked; but if the smart door lock fails to unlock successfully after the comparison is successful, it can be determined that there is a fault in the smart door lock, and a reminder message is issued to remind the user to enter the mechanical password for an emergency call.

[0059] Step S100 also includes steps S110 to S130, which are specifically as follows:

[0060] S110: Determine whether the unlocking password input by the user through the mechanical password lock is consistent with the preset password;

[0061] S120: If they are consistent, unlock the emergency call button; if they are inconsistent, issue a reminder message to prompt the user to re-enter the mechanical password;

[0062] S130: When receiving an emergency call instruction generated by the emergency call button after the user operates the unlocking, a fault detection is performed on the lock body of the smart door lock.

[0063] Specifically, the unlocking password is input by the user through the operation of the mechanical password lock; the preset password is set by the user and is not specifically limited here; the emergency call button is the button used for emergency calls based on mechanical password unlocking in the emergency call system of the emergency control device in the smart door lock. Figure 2 shown.

[0064] Specifically, when the user generates an unlocking password by operating multiple password knobs of the mechanical password lock, the generated unlocking password will be compared with the pre-set password; if the two are consistent, the emergency call button will be unlocked to allow the user to generate an emergency call instruction by pressing the emergency call button. The above steps are as follows: Figure 2 "Mechanical password → Emergency call button"; after receiving the emergency call command, the fault detection system in the emergency control device is called to perform fault detection on the lock body of the smart door lock.

[0065] More specifically, the fault detection of the lock body of the smart door lock includes: detecting one or more relevant parameters of the mechanism constituting the lock body through the fault detection system in the emergency control device; wherein the mechanism of the lock body mainly includes a main body, a lock tongue and a lock core; and judging whether the mechanism has a fault based on the detection results of the one or more relevant parameters.

[0066] S200: Determine whether there is a fault in the communication control unit of the smart door lock.

[0067] Specifically, the communication control unit is a part of the door lock control unit MCU, such as Figure 2 As shown, it is mainly used to control the communication unit (ie, the first communication unit) of the smart door lock.

[0068] S300: If there is no fault in the communication control unit, the communication control unit calls the first communication unit to send the first emergency call information and the fault information to the server, so that the server allocates the corresponding first client terminal according to the first emergency call information and the fault information, and the first client terminal is used to establish an emergency communication connection with the first communication unit.

[0069] Specifically, the first communication unit is a communication unit of the smart door lock used to establish a communication connection with the server; when there is no fault in the communication control unit used to control the first communication unit, the first communication unit can be controlled by the communication control unit to establish a communication connection between the first communication unit and the server, and a first emergency call information and fault information are sent to the server through the communication connection, so that the server can match the first customer service terminal in the idle queue according to the first emergency call information, thereby establishing a "first communication unit-server-first customer service terminal" communication connection through the server, so that the user can conduct emergency communication with the customer service through the communication connection.

[0070] More specifically, after receiving the fault information of the door lock, the server will send the fault information to the matched first customer service end, so that the customer service can quickly determine the fault and arrange corresponding after-sales service based on the fault type in the fault information and the communication with the customer.

[0071] Preferably, after the communication control unit calls the first communication unit to send the first emergency call information and the fault information to the server, the method further includes:

[0072] Step 1: Determine whether the first audio intercom unit has a fault; if the first audio intercom unit does not have a fault, establish a communication connection between the first audio intercom unit and the first communication unit, where the first communication unit is used to establish a communication connection between the first audio intercom unit and the first client terminal;

[0073] Step 2: If the first audio intercom unit fails, a communication connection is established between the second audio intercom unit and the first communication unit, and the first communication unit is used to establish a communication connection between the second audio intercom unit and the first client terminal.

[0074] In the above steps 1 and 2, the first audio intercom unit refers to the first camera, the first microphone and the first speaker of the smart door lock. Figure 2 The camera, microphone and speaker corresponding to the communication control unit in the emergency control device; the second audio intercom unit refers to the first microphone and the second speaker of the emergency call system in the emergency control device, such as Figure 2 The speaker and microphone corresponding to the emergency call system can allow the user to communicate and interact with the customer service of the customer service end through the first audio intercom unit or the second audio corresponding unit.

[0075] When establishing emergency communication between the user and the client, it is necessary to establish "audio intercom unit-communication unit-server-client". In consideration of saving communication resources, when selecting the audio intercom unit and the communication unit, it is necessary to follow the first audio intercom unit and the first communication unit of the smart door lock itself. However, when a failure occurs, the second audio intercom unit and the second communication unit of the emergency call system can be called according to the failure situation. For example: when the first audio intercom unit of the smart door lock itself is not faulty, a communication connection between the first audio intercom unit and the first communication unit can be established; when the first audio intercom unit of the smart door lock itself is faulty, a communication connection between the second audio intercom unit and the first communication unit is established.

[0076] S400: If there is a fault in the communication control unit, the second communication unit is called through the emergency control device to send a second emergency call information and the fault information to the server, so that the server allocates a corresponding second client terminal according to the second emergency call information and the fault information, and the second client terminal is used to establish an emergency communication connection with the second communication unit.

[0077] Specifically, the first communication unit is a communication unit in the emergency control system used to establish a communication connection with the server. When a fault occurs in the communication control unit used to control the first communication unit, the second communication unit can be called through the emergency control device to establish a communication connection between the second communication unit and the server, and a second emergency call message and a fault message can be sent to the server through the communication connection, so that the server can match the second client terminal in the idle queue according to the second emergency call information, thereby establishing a "second communication unit-server-second client terminal" communication connection through the server, so that the user can conduct emergency communication with the customer service through the communication connection.

[0078] Preferably, after the emergency control device calls the second communication unit to send the second emergency call information and the fault information to the server, the method further comprises:

[0079] Step 1: Determine whether the first audio intercom unit has a fault; if the first audio intercom unit does not have a fault, establish a communication connection between the first audio intercom unit and the second communication unit, and the second communication unit is used to establish a communication connection between the first audio intercom unit and the second client;

[0080] Step 2: If the first audio intercom unit fails, a communication connection is established between the second audio intercom unit and the second communication unit, and the second communication unit is used to establish a communication connection between the second audio intercom unit and the second client.

[0081] In the above steps 1-2, it is considered that when selecting the audio intercom unit and the communication unit, it is necessary to first use the first audio intercom unit and the first communication unit of the smart door lock itself, but when it fails, the second audio intercom unit and the second communication unit of the emergency call system can be called according to the fault situation. Therefore, when it is determined that the first audio intercom unit of the smart door lock is not faulty, a communication connection can be established between the first audio intercom unit and the second communication unit to obtain an emergency communication connection of "first audio intercom unit-second communication unit-server-second client end"; when it is determined that the first audio intercom unit of the smart door lock is faulty, a communication connection can be established between the second audio intercom unit and the second communication unit to obtain an emergency communication connection of "second audio intercom unit-second communication unit-server-second client end".

[0082] Preferably, the first communication unit is the same as the second communication unit. Specifically, to save communication resources, the smart door lock and the emergency call system can share a communication unit.

[0083] Example 2

[0084] This embodiment provides an emergency call device for door lock failure, such as Figure 4 As shown, including:

[0085] The command receiving module is used to perform fault detection on the lock body of the smart door lock and obtain fault information when receiving the unlocking command and the emergency call command;

[0086] A fault judgment module, used to judge whether there is a fault in the communication control unit of the smart door lock;

[0087] A first communication connection module, used for, if there is no fault in the communication control unit, calling the first communication unit through the communication control unit to send the first emergency call information and the fault information to the server, so that the server allocates the corresponding first client terminal according to the first emergency call information and the fault information, and the first client terminal is used to establish an emergency communication connection with the first communication unit;

[0088] The second communication connection module is used to call the second communication unit through the emergency control device to send the second emergency call information and the fault information to the server if there is a fault in the communication control unit, so that the server can allocate the corresponding second client terminal according to the second emergency call information and the fault information. The second client terminal is used to establish an emergency communication connection with the second communication unit.

[0089] Preferably, the emergency call device for door lock failure comprises:

[0090] A first audio fault judgment module, used to judge whether the first audio intercom unit has a fault;

[0091] A third communication connection module, used for establishing a communication connection between the first audio intercom unit and the first communication unit if there is no fault in the first audio intercom unit, the first communication unit being used for establishing a communication connection between the first audio intercom unit and the first client terminal;

[0092] a fourth communication connection module, configured to establish a communication connection between the second audio intercom unit and the first communication unit if the first audio intercom unit fails, wherein the first communication unit is configured to establish a communication connection between the second audio intercom unit and the first client terminal;

[0093] The second audio fault judgment module is used to judge whether the first audio intercom unit has a fault;

[0094] a fifth communication connection module, configured to establish a communication connection between the first audio intercom unit and the second communication unit if the first audio intercom unit is not faulty, wherein the second communication unit is configured to establish a communication connection between the first audio intercom unit and the second client terminal;

[0095] The sixth communication connection module is used to establish a communication connection between the second audio intercom unit and the second communication unit if the first audio intercom unit fails, and the second communication unit is used to establish a communication connection between the second audio intercom unit and the second client.

[0096] Preferably, the emergency call device for door lock failure comprises:

[0097] The unlocking instruction generating module is used to generate the unlocking instruction based on the user's operation on the mechanical password lock of the smart door lock.

[0098] Preferably, the instruction receiving module includes:

[0099] A password judgment unit is used to judge whether the unlocking password input by the user through the mechanical password lock is consistent with the preset password;

[0100] An unlocking unit, used for unlocking the emergency call button if they are consistent;

[0101] A fault detection unit is used to perform fault detection on the lock body of the smart door lock when receiving an emergency call instruction generated by the emergency call button after the user operates the unlocking.

[0102] Preferably, the first audio intercom unit includes a first camera, a first microphone and a first speaker, and the second audio intercom unit includes a second microphone and a second speaker.

[0103] Preferably, the first communication unit is identical to the second communication unit.

[0104] Preferably, the emergency call device for door lock failure comprises:

[0105] An information receiving module, used to receive unlocking information input by a user, wherein the unlocking information includes at least one of password information, fingerprint information and face information;

[0106] An information comparison module, used to compare the unlocking information with preset unlocking information;

[0107] The information reminder module is used to send a reminder message to remind the user to enter the mechanical password if the smart door lock fails to unlock after successful comparison.

[0108] Example 3

[0109] The present invention also provides a computer device, such as Figure 5 As shown, it includes a memory and a processor, the memory stores a computer program that can be run on the processor, and when the processor executes the computer program, the emergency call method for door lock failure provided by the above-mentioned various embodiments is implemented.

[0110] The present invention also provides a computer-readable storage medium having a computer program stored thereon. When the computer program is executed by a processor, the emergency call method for door lock failure provided by the above-mentioned various embodiments is implemented.

[0111] Those skilled in the art will appreciate that embodiments of the present invention may be provided as methods, systems, or computer program products. Therefore, the present invention may take the form of a complete hardware embodiment, a complete software embodiment, or an embodiment combining software and hardware. Moreover, the present invention may take the form of a computer program product implemented on one or more computer-usable storage media (including but not limited to disk storage, CD-ROM, optical storage, etc.) containing computer-usable program code.

[0112] The present invention is described with reference to flowcharts and / or block diagrams of methods, devices (systems), and computer program products according to embodiments of the present invention. It should be understood that each process and / or block in the flowchart and / or block diagram, as well as the combination of processes and / or blocks in the flowchart and / or block diagram, can be implemented by computer program instructions. These computer program instructions can be provided to a processor of a general-purpose computer, a special-purpose computer, an embedded processor, or other programmable data processing device to produce a machine, so that the instructions executed by the processor of the computer or other programmable data processing device generate instructions for implementing the processes in the flowchart and / or block diagram. Figure 1 A process or multiple processes and / or boxes Figure 1 A device that provides the functions specified in a block or multiple blocks.

[0113] These computer program instructions may also be stored in a computer-readable memory capable of directing a computer or other programmable data processing device to operate in a specific manner, so that the instructions stored in the computer-readable memory produce an article of manufacture comprising an instruction device, which implements the process Figure 1 A process or multiple processes and / or boxes Figure 1 A function specified in one or more boxes.

[0114] These computer program instructions can also be loaded onto a computer or other programmable data processing device so that a series of operating steps are executed on the computer or other programmable device to produce a computer-implemented process, thereby providing instructions for implementing the process. Figure 1 A process or multiple processes and / or boxes Figure 1 A step that specifies a function in one or more boxes.

[0115] Obviously, the above embodiments are merely examples for the purpose of clear explanation, and are not intended to limit the implementation methods. For those skilled in the art, other different forms of changes or modifications can be made based on the above description. It is not necessary and impossible to list all the implementation methods here. The obvious changes or modifications derived therefrom are still within the scope of protection of the invention.

Claims

1. An emergency call method for door lock failure, characterized in that: include: When receiving the unlocking command and the emergency call command, the lock body of the smart door lock is tested for faults to obtain fault information; Determine whether the communication control unit of the smart door lock has a fault; If there is no fault in the communication control unit, the communication control unit calls the first communication unit to send the first emergency call information and the fault information to the server, so that the server allocates the corresponding first client terminal according to the first emergency call information and the fault information, and the first client terminal is used to establish an emergency communication connection with the first communication unit; determine whether there is a fault in the first audio intercom unit; if there is no fault in the first audio intercom unit, establish a communication connection between the first audio intercom unit and the first communication unit, and the first communication unit is used to establish a communication connection between the first audio intercom unit and the first client terminal; if there is a fault in the first audio intercom unit, establish a communication connection between the second audio intercom unit and the first communication unit, and the first communication unit is used to establish a communication connection between the second audio intercom unit and the first client terminal; If there is a fault in the communication control unit, the second communication unit is called through the emergency control device to send a second emergency call information and the fault information to the server, so that the server allocates the corresponding second client terminal according to the second emergency call information and the fault information, and the second client terminal is used to establish an emergency communication connection with the second communication unit; determine whether there is a fault in the first audio intercom unit; if there is no fault in the first audio intercom unit, a communication connection is established between the first audio intercom unit and the second communication unit, and the second communication unit is used to establish a communication connection between the first audio intercom unit and the second client terminal; if there is a fault in the first audio intercom unit, a communication connection is established between the second audio intercom unit and the second communication unit, and the second communication unit is used to establish a communication connection between the second audio intercom unit and the second client terminal.

2. The emergency call method for door lock failure according to claim 1, characterized in that: The method further comprises: The unlocking instruction is generated based on the user's operation of the mechanical password lock of the smart door lock.

3. The emergency call method for door lock failure according to claim 2, characterized in that: When receiving the unlocking command and the emergency call command, performing fault detection on the lock body of the smart door lock includes: Determine whether the unlocking password entered by the user through the mechanical password lock is consistent with the preset password; If they are consistent, the emergency call button is unlocked; When an emergency call instruction generated by the emergency call button after the user operates the unlocking operation, a fault detection is performed on the lock body of the smart door lock.

4. The emergency call method for door lock failure according to claim 1, characterized in that: The first audio intercom unit includes a first camera, a first microphone and a first speaker, and the second audio intercom unit includes a second microphone and a second speaker.

5. The emergency call method for door lock failure according to claim 1, characterized in that: The first communication unit is identical to the second communication unit.

6. The emergency call method for door lock failure according to claim 1, characterized in that: Before receiving the unlocking instruction and the emergency call instruction, the method further includes: Receiving unlocking information input by a user, wherein the unlocking information includes at least one of password information, fingerprint information and face information; Comparing the unlocking information with preset unlocking information; If the smart door lock fails to unlock after successful comparison, a reminder message will be issued to remind the user to enter the mechanical password.

7. An emergency call device for door lock failure, characterized in that: include: The command receiving module is used to perform fault detection on the lock body of the smart door lock and obtain fault information when receiving the unlocking command and the emergency call command; A fault judgment module, used to judge whether there is a fault in the communication control unit of the smart door lock; A first communication connection module is used for, if the communication control unit does not have a fault, calling the first communication unit through the communication control unit to send a first emergency call information and the fault information to the server, so that the server allocates a corresponding first client terminal according to the first emergency call information and the fault information, and the first client terminal is used to establish an emergency communication connection with the first communication unit; judging whether the first audio intercom unit has a fault; if the first audio intercom unit does not have a fault, establishing a communication connection between the first audio intercom unit and the first communication unit, and the first communication unit is used to establish a communication connection between the first audio intercom unit and the first client terminal; if the first audio intercom unit has a fault, establishing a communication connection between the second audio intercom unit and the first communication unit, and the first communication unit is used to establish a communication connection between the second audio intercom unit and the first client terminal; A second communication connection module is used for, if there is a fault in the communication control unit, calling the second communication unit through the emergency control device to send a second emergency call information and the fault information to the server, so that the server allocates the corresponding second client terminal according to the second emergency call information and the fault information, and the second client terminal is used to establish an emergency communication connection with the second communication unit; judging whether there is a fault in the first audio intercom unit; if there is no fault in the first audio intercom unit, establishing a communication connection between the first audio intercom unit and the second communication unit, and the second communication unit is used to establish a communication connection between the first audio intercom unit and the second client terminal; if there is a fault in the first audio intercom unit, establishing a communication connection between the second audio intercom unit and the second communication unit, and the second communication unit is used to establish a communication connection between the second audio intercom unit and the second client terminal.

8. A computer device comprising a memory and a processor, wherein the memory stores a computer program executable on the processor, wherein: When the processor executes the computer program, the steps of the emergency call method for door lock failure described in any one of claims 1 to 6 are implemented.

9. A computer-readable storage medium having a computer program stored thereon, characterized in that: When the computer program is executed by a processor, the steps of the emergency call method for door lock failure described in any one of claims 1 to 6 are implemented.

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