An environment safety maintenance system based on networked devices

Abstract

The present application relates to the field of Internet of Things, and more particularly to an environment safety maintenance system based on networked equipment, which comprises a monitor for real-time monitoring of room temperature and uploading data, a one-key repair terminal for sending a repair request to a user information server, the user information server for pre-storing user information corresponding to the one-key repair terminal, a customer service server for receiving the repair request and judging a repair request transfer mode according to the repair condition, a transfer server for judging the repair request that needs to be transferred and sending the repair request obtained after the judgment to a maintenance terminal, the maintenance terminal for consulting user opinions and selecting a maintenance mode according to the user opinions, and a follow-up visit server for deciding whether to repair again according to the follow-up visit condition. The present application enables the user to timely and accurately repair the room heating facility, ensures the normal work of the heating facility, and improves the maintenance work efficiency and user service quality.

Description

Technical Field

[0001] This invention relates to the field of the Internet of Things (IoT), and more particularly to an environmental safety maintenance system based on networked devices. Background Technology

[0002] With the development of centralized urban heating, various problems have emerged. Many cities have implemented unified centralized heating systems within the city, but the existing customer service systems suffer from low levels of informatization and management efficiency. Most areas still rely on call centers and human operators as the primary customer service method, resulting in inefficient and unreliable service, especially for elderly users. Heating equipment is an integrated system, and the various users interact and influence each other. Therefore, timely troubleshooting of individual nodes within the integrated system is crucial. Failure to address a fault in a single node can, in some cases, affect the heating efficiency of the entire system.

[0003] Patent document CN108428040A discloses a centralized heating Internet of Things (IoT) integrated application system, including a data acquisition system, a safety production monitoring system, and a heat metering management service platform. Both the data acquisition system and the safety production monitoring system are connected to the heat metering management service platform. The data acquisition system includes interconnected heat meters and an LSN (Laser Sensor Network). The safety production monitoring system includes a heating equipment management system, intelligent inspection and recording instruments, a production environment monitoring and alarm system, and a transmission network. The heating equipment management system, intelligent inspection and recording instruments, and the production environment monitoring and alarm system are all connected to the transmission network. The heat metering management service platform includes a query and statistics system, an energy efficiency analysis system, and an energy-saving management system.

[0004] However, existing technologies are prone to generating false alarms, resulting in low maintenance efficiency for integrated heating systems. Summary of the Invention

[0005] To address this issue, the present invention provides an environmental safety maintenance system based on networked devices, which solves the problems of false alarms and low maintenance efficiency.

[0006] To achieve the above objectives, the present invention provides an environmental security maintenance system based on networked devices, comprising:

[0007] The monitor, which is installed in the room to be monitored, has a coded identifier and is used to obtain the actual temperature and humidity of the room to be monitored.

[0008] A one-click repair terminal is wirelessly connected to the monitor and has a display panel that shows the actual temperature and humidity of the room to be monitored. It has a built-in SIM card, and the SIM card information is bound to the coded identifier to send a first repair request and a third repair request. The first repair request includes a repair signal, the real-time time of the repair signal, and the SIM card information.

[0009] The user information server is used to pre-store the SIM card information of multiple one-click repair terminals and the user information corresponding to the SIM card information. The user information includes: user's house number, number of users, user's age and user's mobile phone number.

[0010] The customer service server is connected to the one-click repair terminal and the user information server respectively, and is used to receive the first repair request and determine the transfer method of the first repair request based on the repair signal, the user's age and the number of users. The transfer method includes a first transfer method and a second transfer method.

[0011] The forwarding server is connected to the customer service server. When the judgment result is the first forwarding method, it analyzes the first repair request based on the number of users, user age and room heating status, and sends the third repair request obtained after analysis to the maintenance terminal.

[0012] The repair terminal is connected to the user information server, the customer service server, and the transfer server respectively. It is used to receive the first repair request and the third repair request when the judgment result is the second transfer method, retrieve the corresponding user address and the user mobile phone number, solicit the user's opinion based on the user's mobile phone number, and select the first repair instruction to carry out the repair based on the user's opinion. The first repair instruction includes an on-site repair instruction or a remote online guidance repair instruction.

[0013] The callback server is connected to the maintenance terminal, the customer service server, and the monitor, respectively. The callback server determines whether to perform the second maintenance instruction after the maintenance corresponding to the first maintenance instruction has been performed based on the actual temperature and humidity of the room to be monitored, so as to perform on-site maintenance according to the second maintenance instruction.

[0014] Furthermore, the monitor includes a sensor module, a computing module, and an upload module;

[0015] The sensor module consists of a series of n sensor units arranged vertically at equal intervals, installed in the room to be monitored, to obtain the room temperature ti and room humidity wi, where i is the number of the sensor unit from bottom to top, and the value is an integer less than n;

[0016] The calculation module is installed in the room to be monitored and connected to the sensor module. It obtains the actual temperature t of the room to be monitored according to formula (1) and the actual humidity w of the room to be monitored according to formula (2).

[0017]

[0018]

[0019] The upload module is connected to the calculation module and is used to upload the actual temperature and humidity of the room to the one-click repair terminal.

[0020] Furthermore, the one-click repair terminal includes:

[0021] The one-click repair terminal consists of a motherboard, a display board, and a casing. The display board shows the actual temperature and humidity of the room to be monitored, as detected by the monitor. The motherboard internally includes a storage module, an alarm module, a timekeeping module, a communication module, a signal detection module, and indicator lights.

[0022] The storage module is used to store the built-in SIM card. When the one-click repair terminal leaves the factory, the SIM card information is bound to the encoding identifier.

[0023] The timekeeping module has an additional power supply to provide real-time time even when the power supply to the one-click repair terminal is insufficient.

[0024] The alarm module is connected to the outer casing and the timekeeping module respectively. The user can use the button on the outer casing to make the alarm module output a repair signal, which includes a room not heating signal and a room leaking signal.

[0025] The communication module is connected to the storage module, the timekeeping module, and the alarm module, respectively, to upload the first repair request and the actual temperature and humidity of the room detected by the monitor to the customer service server, and to upload the third repair request and the actual temperature and humidity of the room detected by the monitor to the transfer server. The first repair request is the alarm request generated by the first repair signal issued by the alarm module; the third repair request is the alarm request generated by the second alarm signal issued by the alarm module.

[0026] The signal detection module is connected to the customer service server and the indicator light respectively, and is used to detect whether the repair request has been uploaded to the customer service server;

[0027] The indicator light is connected to the housing and is used to output the indicator light color according to the result of the signal detection module, so that the user knows whether the repair request has been successfully uploaded.

[0028] Furthermore, the user information server includes a query unit and a storage unit;

[0029] The query unit is connected to the database of the community property management department. Before the user obtains the one-click repair terminal, with the user's consent, the corresponding house number is obtained. By querying the database of the community property management department, the number of users, the user's age and the user's mobile phone number are obtained according to the corresponding house number.

[0030] The storage unit is used to store the SIM card information of multiple users who obtain one-click repair terminal, as well as the corresponding house number, the number of users, the age of the users and the mobile phone number of the users.

[0031] Furthermore, the customer service server includes a receiving unit, a data acquisition unit, a judgment unit, a feedback unit, and a sending unit:

[0032] The receiving unit is used to receive the first repair request;

[0033] The acquisition unit is connected to the receiving unit and the user information server respectively. It retrieves the corresponding user information based on the SIM card information in the first repair request and stores the corresponding user information.

[0034] The judgment unit is connected to the acquisition unit, and determines the first repair request transfer method based on the repair signal and the number of users and user ages retrieved based on the SIM card information.

[0035] The feedback unit is connected to the judgment unit and is used to send the judgment result to the user's mobile phone via SMS.

[0036] The sending unit is connected to the judgment unit and the maintenance terminal respectively. It sends the repair request that is judged to adopt the first transfer method to the transfer server and sends the repair request that is judged to adopt the second transfer method to the maintenance terminal.

[0037] Furthermore, the method for transferring the first repair request based on the repair signal and the number of users and their ages retrieved from the SIM card information includes:

[0038] When the corresponding user information meets the first judgment condition, the judgment result is that the first repair request will be transferred to the second method.

[0039] When the corresponding user information does not meet the first judgment condition, the judgment result is that the first repair request will be transferred in the first manner.

[0040] The first judgment condition is that the repair signal is a room water leakage signal, the number of users is less than three, and there are users over sixty years old in the room to be monitored.

[0041] Furthermore, the transfer server includes an extraction unit, an analysis unit, a reconfirmation unit, and a dispatch unit;

[0042] The extraction unit is used to receive a repair request that adopts the first transfer method and extract relevant information of the repair request. The relevant information includes user information retrieved based on the SIM card information in the repair request that adopts the first transfer method.

[0043] The analysis unit includes a setting subunit, a comparison subunit, and an analysis subunit. The analysis unit is connected to the extraction unit and is used to analyze whether further confirmation is needed based on the relevant information in the repair request.

[0044] The setting subunit is configured with the minimum allowable room temperature t. min and the highest humidity in the room w max ;

[0045] The comparison subunit is used to determine the minimum allowable room temperature t set by the setting subunit. min and the highest humidity in the room w max The comparison is performed, the comparison result is confirmed, and a repair request is output.

[0046] When t≤t min If it is determined that a repair request using the first transfer method does not require further analysis, a third repair request is sent to the dispatching unit.

[0047] When t > t min If a repair request that has been assigned to the first transfer method is deemed to require further analysis, a third repair request is output to the analysis subunit.

[0048] When w≥w max If it is determined that a repair request using the first transfer method does not require further analysis, a third repair request is sent to the dispatching unit.

[0049] When w < w max If a repair request that has been assigned to the first transfer method is deemed to require further analysis, a third repair request is output to the analysis subunit.

[0050] Furthermore, the analysis subunit is connected to both the extraction unit and the dispatch unit, and is used to further confirm the third repair request based on the user's age in the user information, including:

[0051] When the user age corresponding to the third repair request includes a child aged 10 or younger, it is determined that the third repair request needs to be reconfirmed, and the assessed repair request is output to the reconfirmation unit.

[0052] When all users corresponding to the third repair request are older than ten, it is determined that the third repair request does not need to be confirmed again, and the assessed repair request is output to the dispatch unit.

[0053] The reconfirmation unit is used to confirm the repair request that has been assessed and output by the assessment subunit.

[0054] The dispatching unit is used to send the received repair dispatch information to the maintenance terminal.

[0055] Furthermore, the reconfirmation unit includes a receiving subunit and a dispatch subunit;

[0056] The receiving and sending subunit is used to receive the repair request output by the analysis subunit after analysis, find the corresponding user mobile phone number by searching the SIM card information in the analyzed repair request, send a third repair request and then confirm to the corresponding user mobile phone number. If a third repair request is received within a set time, the third repair request is output to the dispatch subunit.

[0057] The dispatch subunit is used to send the third repair request to the maintenance terminal;

[0058] The maintenance terminal includes:

[0059] The information classification and retrieval sub-terminal is used to classify the received repair requests, retrieve the user information server through the corresponding SIM card information, and send the first repair request with the second transfer method and the corresponding door number to the on-site repair terminal, and send the third repair request to the user opinion solicitation terminal.

[0060] The user feedback collection terminal, upon receiving a repair request and the user's address and mobile phone number corresponding to the SIM card information, solicits the user's opinion via SMS, inquiring whether they are willing to receive remote repair guidance. If the user replies that they are willing to accept remote repair guidance, the repair request and the user's address and mobile phone number corresponding to the SIM card information are sent to the remote guidance terminal; if no reply is received or the user is unwilling to accept remote repair guidance, the repair request and the corresponding address are sent to the on-site repair terminal.

[0061] The remote guidance terminal is used to arrange maintenance experts to provide remote guidance to users via video based on the received repair request and corresponding address number.

[0062] The on-site repair terminal is used to arrange on-site repair personnel to perform on-site repairs for users based on the received repair request and corresponding address.

[0063] Furthermore, the return visit server includes a maintenance status assessment unit and a third repair request sending unit;

[0064] The maintenance status assessment unit determines the post-maintenance status by analyzing the room temperature and humidity after the maintenance terminal has processed the data.

[0065] The third repair request sending unit sends a third repair request based on the status after repair.

[0066] When t≥t min And w < w max The room was judged to be in good heating condition after the repairs.

[0067] When t≥t min And w≥w max If it is determined that there is still a water leak in the room heating after the repair, the third repair request sending unit sends a third repair request to the on-site repair terminal.

[0068] When t < t min And w < w max If it is determined that the room heating is still not working properly after the repair, the third repair request sending unit sends a third repair request to the on-site repair terminal.

[0069] When t < t min And w≥w max If it is determined that the room heating is still not working properly and is leaking after the repair, the third repair request sending unit sends a third repair request to the on-site repair terminal.

[0070] Compared with existing technologies, the advantages of this invention lie in that it acquires the room heating status through a monitor and sends a repair request through a one-click repair terminal. A user information server stores user information bound to the monitor and the one-click repair terminal. A customer service server receives the repair request and checks the corresponding user information obtained from the user information server. Based on the corresponding user information, it determines whether the repair request should be forwarded. A forwarding server analyzes repair requests that need to be forwarded to re-determine the repair request. A maintenance terminal processes the repair request and selects a repair method based on the user information. A follow-up server determines whether to send a repair request based on the room heating status. This allows users to report room heating problems promptly and accurately, protecting the normal operation of the room heating system and improving maintenance efficiency and user service quality.

[0071] In particular, the monitors installed in the rooms to be monitored have coded identifiers to monitor the room heating in real time and obtain the room heating status, realizing real-time monitoring of the room heating status, which greatly improves the safety of room heating, provides a basis for judging whether the repair request is a false alarm, and improves the efficiency of maintenance work.

[0072] In particular, by using a built-in SIM card, the SIM card information is bound to the coded identifier to send a repair request. The one-click repair terminal has a built-in time reporting module that provides the real-time time of the repair request, enabling timely sending of repair requests and improving the quality of user service.

[0073] In particular, by pre-storing user information corresponding to the one-click repair terminal and the monitor, the information confirmation of the repair signal can be realized, providing information assistance for subsequent repairs and improving the efficiency of repair work.

[0074] In particular, by receiving the repair request, determining whether to forward the repair request based on the user's age, and sending the repair request to the forwarding server or the maintenance terminal based on the determination result, the efficiency of maintenance work is improved by judging the urgency of the repair signal and extracting repair requests that may be false alarms.

[0075] In particular, by using the method of analyzing the number of users, user age and room heating status when the first repair request needs to be transferred, and sending the third repair request obtained after analysis to the maintenance terminal, the repair request that may be a false alarm can be reconfirmed, thereby improving the efficiency of maintenance work.

[0076] In particular, by retrieving the corresponding user's address and mobile phone number from the received repair information, the system solicits the user's opinion based on the mobile phone number, and selects on-site repair or remote online guidance repair based on the user's opinion. This allows the user to choose the repair method, and provides a faster and more efficient repair method with the user's permission, thereby improving the efficiency of repair work and ensuring the quality of user service.

[0077] In particular, by determining whether to conduct a second maintenance after the first one based on the room's heating status, the room's heating status is brought to a qualified state, protecting the normal operation of the room's heating system and improving maintenance efficiency and user service quality. Attached Figure Description

[0078] Figure 1 A schematic diagram of an environmental security maintenance system based on networked devices provided in an embodiment of the present invention;

[0079] Figure 2 This is another structural schematic diagram of an environmental security maintenance system based on networked devices provided in an embodiment of the present invention;

[0080] Figure 3 This is a schematic diagram of a third structure of an environmental security maintenance system based on networked devices provided in an embodiment of the present invention. Detailed Implementation

[0081] To make the objectives and advantages of the present invention clearer, the present invention will be further described below with reference to embodiments; it should be understood that the specific embodiments described herein are merely for explaining the present invention and are not intended to limit the present invention.

[0082] Preferred embodiments of the present invention will now be described with reference to the accompanying drawings. Those skilled in the art should understand that these embodiments are merely illustrative of the technical principles of the present invention and are not intended to limit the scope of protection of the present invention.

[0083] It should be noted that in the description of this invention, the terms "upper", "lower", "left", "right", "inner", "outer", etc., which indicate directions or positional relationships, are based on the directions or positional relationships shown in the accompanying drawings. This is only for the convenience of description and is not intended to indicate or imply that the device or element must have a specific orientation, or be constructed and operated in a specific orientation. Therefore, it should not be construed as a limitation of this invention.

[0084] Furthermore, it should be noted that, in the description of this invention, unless otherwise explicitly specified and limited, the terms "installation," "connection," and "linking" should be interpreted broadly. For example, they can refer to a fixed connection, a detachable connection, or an integral connection; they can refer to a mechanical connection or an electrical connection; they can refer to a direct connection or an indirect connection through an intermediate medium; and they can refer to the internal connection of two components. Those skilled in the art can understand the specific meaning of the above terms in this invention according to the specific circumstances.

[0085] Please see Figure 1 As shown, the environmental security maintenance system based on networked devices provided in this embodiment of the invention includes:

[0086] The monitor 10 is installed in the room to be monitored and has a coded identifier to obtain the actual temperature and the actual humidity of the room to be monitored.

[0087] The one-click repair terminal 20 is wirelessly connected to the monitor and has a display panel that shows the actual temperature and humidity of the room. It has a built-in SIM card, and the SIM card information is bound to the coded identifier to send the first repair request and the third repair request.

[0088] User information server 30 is used to pre-store SIM card information of multiple one-click repair terminals and user information corresponding to the SIM card information. The user information includes: user address, number of users, user age and user mobile phone number.

[0089] Customer service server 40 is connected to the one-click repair terminal and the user information server respectively, and is used to receive the first repair request and determine the transfer method of the first repair request based on the repair signal, the user's age and the number of users. The transfer method includes a first transfer method and a second transfer method.

[0090] The transfer server 50 is connected to the customer service server. When the judgment result is the first transfer method, it analyzes the first repair request based on the number of users, the age of users and the room heating status, and sends the third repair request obtained after analysis to the maintenance terminal.

[0091] The maintenance terminal 60 is connected to the user information server, the customer service server and the transfer server respectively. It is used to receive the first repair request and the third repair request when the judgment result is the second transfer method, retrieve the corresponding user address number and the user mobile phone number, solicit the user's opinion based on the user's mobile phone number, and select the first repair instruction to carry out the repair based on the user's opinion. The first repair instruction includes an on-site repair instruction or a remote online guidance repair instruction.

[0092] The callback server 70 is connected to the maintenance terminal, the customer service server, and the monitor. The callback server determines whether to perform the second maintenance instruction after the maintenance is carried out based on the room temperature and humidity monitored by the monitor after the maintenance, so as to carry out on-site maintenance according to the second maintenance instruction.

[0093] Specifically, this invention uses a monitor installed in the room to obtain the room's heating status and sends an alarm request through the user's one-click repair terminal. The user information server has pre-set user information corresponding to the one-click repair terminal and the monitor. When the customer service server receives the alarm request, it retrieves the corresponding user information from the user information server and determines whether to transfer the case based on the information. The transfer server analyzes the user information that needs to be transferred to determine whether it is a false alarm signal and receives a reconfirmation alarm request. The repair terminal uses the user information to determine the repair method, and the follow-up server determines the repair status based on the room's heating status to ensure the normality of real-time transmission of status data.

[0094] Specifically, the monitor, installed in the room to be monitored, has a coded identifier for obtaining the actual temperature and humidity of the room:

[0095] The monitor includes a sensor module, a computing module, and an upload module;

[0096] The sensor module consists of a series of n sensor units arranged vertically at equal intervals, installed in the room to be monitored, to obtain the room temperature ti and room humidity wi, where i is the number of the sensor unit from bottom to top, and the value is an integer less than n;

[0097] The calculation module is installed in the room to be monitored and connected to the sensor module. It obtains the actual temperature t of the room to be monitored according to formula (1) and the actual humidity w of the room to be monitored according to formula (2).

[0098]

[0099]

[0100] The upload module is connected to the calculation module and is used to upload the actual temperature and humidity of the room to the one-click repair terminal.

[0101] Specifically, this invention uses a monitor installed in the room to obtain the room's heating status, enabling real-time monitoring of the room's heating status. This allows both users and customer service to understand the room's heating status in real time, thereby determining the authenticity of user repair requests.

[0102] Specifically, the one-click repair terminal is wirelessly connected to the monitor, has a display panel showing the actual temperature and humidity of the room, and a built-in SIM card. The SIM card information is bound to the coded identifier to send first and third repair requests, including:

[0103] The one-click repair terminal consists of a motherboard, a display board, and a casing. The display board shows the actual temperature and humidity of the room as monitored by the monitor. The motherboard is equipped with a storage module, an alarm module, a timekeeping module, a communication module, a signal detection module, and indicator lights.

[0104] The storage module is used to store the built-in SIM card. When the one-click repair terminal leaves the factory, the SIM card information is bound to the encoding identifier.

[0105] The timekeeping module has an additional power supply to provide real-time time even when the power supply to the one-click repair terminal is insufficient.

[0106] The alarm module is connected to the outer casing and the timekeeping module respectively. The user can use the button on the outer casing to make the alarm module output a repair signal, which includes a room not heating signal and a room leaking signal.

[0107] The communication module is connected to the storage module, the timekeeping module, and the alarm module, respectively, to upload the first repair request and the actual temperature and humidity of the room detected by the monitor to the customer service server, and to upload the third repair request and the actual temperature and humidity of the room detected by the monitor to the transfer server. The first repair request refers to the alarm request generated by the first repair signal issued by the alarm module; the third repair request refers to the alarm request generated by the second alarm signal issued by the alarm module within the set period of the first repair signal issued by the alarm module.

[0108] The signal detection module is connected to the customer service server and the indicator light respectively, and is used to detect whether the repair request has been uploaded to the customer service server;

[0109] The indicator light is connected to the housing and is used to output the indicator light color according to the result of the signal detection module, so that the user knows whether the repair request has been successfully uploaded.

[0110] This invention enables users to actively send repair requests through a one-click repair terminal that is wirelessly connected to the monitor. The one-click repair terminal is equipped with a time reporting module to know the specific time when the user sends the repair request and upload the repair request to the customer service server.

[0111] Specifically, this invention allows users to proactively send repair requests using a one-click repair terminal, and an indicator light to inform users whether the repair request has been successfully uploaded, enabling users to promptly report room heating problems, saving users time and improving the quality of service.

[0112] Specifically, the user information server is used to pre-store SIM card information of multiple one-click repair terminals and user information corresponding to the SIM card information. The user information includes: user address, number of users, user age and user mobile phone number.

[0113] The user information server includes a query unit and a storage unit;

[0114] The query unit is connected to the database of the community property management department. Before the user obtains the one-click repair terminal, with the user's consent, the corresponding house number is obtained. By querying the database of the community property management department, the number of users, the user's age and the user's mobile phone number are obtained based on the corresponding house number.

[0115] The storage unit is used to store the SIM card information of multiple users who obtain one-click repair terminal information, as well as the corresponding house number, the number of users, the age of the users, and the mobile phone number of the users.

[0116] This invention binds the SIM card information in the one-click repair terminal to the encoding identifier of the monitor, records the user's address number during the monitor installation process, and stores the corresponding user information with the user's permission.

[0117] Specifically, this invention allows customer service and maintenance personnel to have a detailed understanding of the user who sent the repair request by pre-storing user information, and to make judgments on the repair request based on the user information, thereby improving the efficiency of repair work.

[0118] Specifically, such as Figure 2 As shown, the customer service server includes a receiving unit 41, a collection unit 42, a judgment unit 43, a feedback unit 44, and a sending unit 45;

[0119] The receiving unit is used to receive the first repair request;

[0120] The acquisition unit is connected to the receiving unit and the user information server respectively. It retrieves the corresponding user information based on the SIM card information in the first repair request and stores the corresponding user information.

[0121] The judgment unit is connected to the acquisition unit, and determines the first repair request transfer method based on the repair signal and the number of users and user ages retrieved from the SIM card information.

[0122] The feedback unit is connected to the judgment unit and is used to send the judgment result to the user's mobile phone via SMS.

[0123] The sending unit is connected to the judgment unit and the maintenance terminal respectively, and sends the repair request that is judged to adopt the first transfer method to the transfer server, and sends the repair request that is judged to adopt the second transfer method to the maintenance terminal.

[0124] This invention retrieves the corresponding user information after receiving a repair request, and judges the user's age. If the user who sent the repair request has an elderly person in their family, the repair request is directly sent to the maintenance terminal. Repair requests without an elderly person in the family are further forwarded to eliminate the possibility of false alarms.

[0125] Specifically, this invention uses a customer service server to assess received repair requests, prioritizes requests requiring urgent handling, bypasses the transfer process, improves repair efficiency, and enhances the user experience for the elderly.

[0126] Specifically, such as Figure 3 As shown, the transfer server includes an extraction unit 51, an analysis unit 52, a reconfirmation unit 53, and a dispatch unit 54.

[0127] The extraction unit is used to receive the repair request that adopts the first transfer method and extract the relevant information of the repair request, wherein the relevant information is the user information corresponding to the repair request that adopts the first transfer method.

[0128] The analysis unit includes a setting subunit, a comparison subunit, and an analysis subunit. The analysis unit is connected to the extraction unit and is used to analyze whether further confirmation is needed based on the relevant information of the repair request, including:

[0129] The setting subunit is configured with the minimum allowable room temperature t. min and the highest humidity in the room w max ;

[0130] The comparison subunit is used to determine the minimum allowable room temperature t set by the setting subunit. min and the highest humidity in the room w max The comparison, used to confirm the comparison result and output a repair request, includes:

[0131] When t≤t min If it is determined that the repair request using the first transfer method does not require further analysis, the third repair request is output to the dispatching unit.

[0132] When > t min If it is determined that the repair request that adopts the first transfer method needs further analysis, the third repair request is output to the analysis subunit.

[0133] When w≥w max If it is determined that the repair request using the first transfer method does not require further analysis, the third repair request is output to the dispatching unit.

[0134] When w < w max If it is determined that the repair request that adopts the first transfer method needs further analysis, the third repair request is output to the analysis subunit.

[0135] The analysis subunit is connected to both the extraction unit and the dispatch unit, and is used to further confirm the third repair request based on the user's age in the user information, including:

[0136] When the user age corresponding to the third repair request includes a child aged 10 or younger, it is determined that the third repair request needs to be reconfirmed, and the assessed repair request is output to the reconfirmation unit.

[0137] When all users corresponding to the third repair request are older than ten, it is determined that the third repair request does not need to be confirmed again, and the assessed repair request is output to the dispatch unit.

[0138] The reconfirmation unit is used to confirm the assessed repair request output by the assessment subunit.

[0139] The dispatching unit is used to send the received repair dispatch information to the maintenance terminal.

[0140] Specifically, this invention further analyzes received repair requests, assesses the risk of false alarms based on the room's heating status, and considers repair requests with good heating status as potentially false alarms. It then determines whether reconfirmation is needed based on the number of users and their ages. If reconfirmation is required, a reconfirmation request is sent to the customer. If the user's report is false, the repair request will not be sent again, thus avoiding the potential waste of repair resources due to false alarms and improving repair efficiency.

[0141] Specifically, the repair terminal includes: an information classification and retrieval sub-terminal for classifying received repair requests, retrieving user information from the user information server using the corresponding SIM card information, sending the first repair request using the second transfer method and the corresponding door number to the on-site repair terminal, and sending the third repair request to the user feedback solicitation terminal.

[0142] The user feedback collection terminal receives a repair request along with the user's address and mobile phone number corresponding to the SIM card information and solicits the user's opinion via SMS, inquiring whether the user is willing to accept remote repair guidance. If the user feedback collection terminal receives a reply from the user indicating willingness to accept remote repair guidance, it forwards the repair request along with the user's address and mobile phone number to the remote guidance terminal. If the user feedback collection terminal does not receive a reply from the user or the user is unwilling to accept remote repair guidance, it forwards the repair request along with the corresponding address to the on-site repair terminal.

[0143] The remote guidance terminal is used to arrange for maintenance experts to provide remote guidance to users for repairs via video, based on the received repair request and the corresponding address number.

[0144] The on-site repair terminal is used to arrange on-site repair personnel to perform on-site repairs for users based on the received repair request and the corresponding address number.

[0145] Specifically, this invention identifies users who might be willing to accept online repair guidance by judging their age, consults with users via their mobile phone numbers, and determines the repair method based on their opinions. This improves the efficiency of repair work while ensuring the quality of service for users.

[0146] Specifically, the return visit server includes a maintenance status assessment unit and a third repair request sending unit;

[0147] The maintenance status assessment unit determines the post-maintenance status by measuring the room temperature and humidity after the maintenance terminal has processed the data, and sends a third repair request based on the post-maintenance status.

[0148] When t≥t min And w < w max The room was judged to be in good heating condition after the repairs.

[0149] When t≥t min And w≥w max If it is determined that there is still a water leak in the room heating after the repair, a third repair request is sent to the on-site repair terminal.

[0150] When t < t min And w < w max If it is determined that the room heating is still not working properly after the repair, a third repair request is sent to the on-site repair terminal.

[0151] When t < t min And w≥w max If it is determined that the room heating is still not working properly and there is a water leak after the repair, a third repair request is sent to the on-site repair terminal.

[0152] Specifically, this invention determines whether the room heating status is up to standard based on the condition of the room after repair. If the status is not up to standard, repairs are carried out again, thus protecting the normal operation of the room heating system, improving repair efficiency, and enhancing the quality of user service.

[0153] The technical solution of the present invention has been described above with reference to the preferred embodiments shown in the accompanying drawings. However, it will be readily understood by those skilled in the art that the scope of protection of the present invention is obviously not limited to these specific embodiments. Without departing from the principles of the present invention, those skilled in the art can make equivalent changes or substitutions to the relevant technical features, and the technical solutions after these changes or substitutions will all fall within the scope of protection of the present invention.

[0154] The above description is merely a preferred embodiment of the present invention and is not intended to limit the invention. Various modifications and variations can be made to the present invention by those skilled in the art. Any modifications, equivalent substitutions, improvements, etc., made within the spirit and principles of the present invention should be included within the scope of protection of the present invention.

Claims

1. An environmental safety maintenance system based on networked devices, characterized in that, include: The monitor, which is installed in the room to be monitored, has a coded identifier and is used to obtain the actual temperature and humidity of the room to be monitored. The one-click repair terminal is wirelessly connected to the monitor and has a display panel that shows the actual temperature and humidity of the room to be monitored. It has a built-in SIM card, and the SIM card information is bound to the coded identifier to send a first repair request and a third repair request. The first repair request includes a repair signal, the real-time time of the repair signal, and the SIM card information. The user information server is used to pre-store SIM card information of multiple one-click repair terminals and user information corresponding to the SIM card information. The user information includes: user address, number of users, user age and user mobile phone number. The customer service server is connected to the one-click repair terminal and the user information server respectively, and is used to receive the first repair request and determine the transfer method of the first repair request based on the repair signal, the user's age and the number of users. The transfer method includes a first transfer method and a second transfer method. The forwarding server is connected to the customer service server. When the judgment result is the first forwarding method, it analyzes the first repair request based on the number of users, user age and room heating status, and sends the third repair request obtained after analysis to the maintenance terminal. The repair terminal is connected to the user information server, the customer service server, and the transfer server respectively. It is used to receive the first repair request and the third repair request when the judgment result is the second transfer method, retrieve the corresponding user address and the user mobile phone number, solicit the user's opinion based on the user's mobile phone number, and select the first repair instruction to carry out the repair based on the user's opinion. The first repair instruction includes an on-site repair instruction or a remote online guidance repair instruction. The callback server is connected to the maintenance terminal, the customer service server and the monitor respectively. The callback server determines whether to perform the second maintenance instruction after the maintenance corresponding to the first maintenance instruction has been performed based on the actual temperature and humidity of the room to be monitored, so as to perform on-site maintenance according to the second maintenance instruction. The transfer server includes an extraction unit, an analysis unit, a reconfirmation unit, and a dispatch unit; The extraction unit is used to receive a repair request that adopts the first transfer method and extract relevant information of the repair request. The relevant information includes user information retrieved based on the SIM card information in the repair request that adopts the first transfer method. The analysis unit includes a setting subunit, a comparison subunit, and an analysis subunit. The analysis unit is connected to the extraction unit and is used to analyze whether further confirmation is needed based on the relevant information of the repair request, including: The setting subunit is configured with the minimum allowable room temperature t. min and the highest humidity in the room w max ; The comparison subunit is used to determine the minimum allowable room temperature t set by the setting subunit. min and the highest humidity in the room w max The comparison, used to confirm the comparison result and output a repair request, includes: When t≤t min If it is determined that a repair request using the first transfer method does not require further analysis, a third repair request is sent to the dispatching unit. When t > t min If a repair request that has been assigned to the first transfer method is deemed to require further analysis, a third repair request is output to the analysis subunit. When w≥w max If it is determined that a repair request using the first transfer method does not require further analysis, a third repair request is sent to the dispatching unit. When w < w max If a repair request that has been assigned to the first transfer method is deemed to require further analysis, a third repair request is sent to the analysis subunit.

2. The environmental security maintenance system based on networked devices according to claim 1, characterized in that, The monitor includes a sensor module, a computing module, and an upload module; The sensor module consists of a series of n sensor units arranged vertically at equal intervals, installed in the room to be monitored, to obtain the room temperature ti and room humidity wi, where i is the number of the sensor unit from bottom to top, and the value is an integer less than n; The calculation module is installed in the room to be monitored and connected to the sensor module. It obtains the actual temperature t of the room to be monitored according to formula (1) and the actual humidity w of the room to be monitored according to formula (2). The upload module is connected to the calculation module and is used to upload the actual temperature and humidity of the room to the one-click repair terminal.

3. The environmental security maintenance system based on networked devices according to claim 2, characterized in that, The one-click repair terminal includes: The one-click repair terminal consists of a motherboard, a display board, and a casing. The display board shows the actual temperature and humidity of the room to be monitored, as detected by the monitor. The motherboard internally includes a storage module, an alarm module, a timekeeping module, a communication module, a signal detection module, and indicator lights. The storage module is used to store the built-in SIM card. When the one-click repair terminal leaves the factory, the SIM card information is bound to the encoding identifier. The timekeeping module has an additional power supply to provide real-time time even when the power supply to the one-click repair terminal is insufficient. The alarm module is connected to the outer casing and the timekeeping module respectively. The user can use the button on the outer casing to make the alarm module output a repair signal, which includes a room not heating signal and a room leaking signal. The communication module is connected to the storage module, the timekeeping module, and the alarm module, respectively, to upload the first repair request and the actual temperature and humidity of the room detected by the monitor to the customer service server, and to upload the third repair request and the actual temperature and humidity of the room detected by the monitor to the transfer server. The first repair request is the alarm request generated by the first repair signal issued by the alarm module; the third repair request is the alarm request generated by the second alarm signal issued by the alarm module. The signal detection module is connected to the customer service server and the indicator light respectively, and is used to detect whether the repair request has been uploaded to the customer service server; The indicator light is connected to the housing and is used to output the indicator light color according to the result of the signal detection module, so that the user knows whether the repair request has been successfully uploaded.

4. The environmental security maintenance system based on networked devices according to claim 3, characterized in that, The user information server includes a query unit and a storage unit; The query unit is connected to the database of the community property management department. Before the user obtains the one-click repair terminal, with the user's consent, the corresponding house number is obtained. By querying the database of the community property management department, the number of users, the user's age and the user's mobile phone number are obtained according to the corresponding house number. The storage unit is used to store the SIM card information of multiple users who obtain one-click repair terminal information, as well as the corresponding house number, the number of users, the age of the users, and the mobile phone number of the users.

5. The environmental security maintenance system based on networked devices according to claim 4, characterized in that, The customer service server includes a receiving unit, a data collection unit, a judgment unit, a feedback unit, and a sending unit. The receiving unit is used to receive the first repair request; The acquisition unit is connected to the receiving unit and the user information server respectively. It retrieves the corresponding user information based on the SIM card information in the first repair request and stores the corresponding user information. The judgment unit is connected to the acquisition unit, and determines the first repair request transfer method based on the repair signal and the number of users and user ages retrieved based on the SIM card information. The feedback unit is connected to the judgment unit and is used to send the judgment result to the user's mobile phone via SMS. The sending unit is connected to the judgment unit and the maintenance terminal respectively. It sends the repair request that is judged to adopt the first transfer method to the transfer server and sends the repair request that is judged to adopt the second transfer method to the maintenance terminal.

6. The environmental security maintenance system based on networked devices according to claim 5, characterized in that, The transfer method is determined based on the user's age retrieved from the repair signal and the SIM card information, including: When the corresponding user information meets the first judgment condition, the judgment result is that the first repair request will be transferred to the second method. When the corresponding user information does not meet the first judgment condition, the judgment result is that the first repair request will be transferred in the first manner. The first judgment condition is that the repair signal is a room water leakage signal and the number of users is less than three, and there are users over sixty years old.

7. The environmental security maintenance system based on networked devices according to claim 6, characterized in that, The analysis subunit is connected to both the extraction unit and the dispatch unit, and is used to further confirm the third repair request based on the user's age in the user information, including: When the user age corresponding to the third repair request includes a child aged 10 or younger, it is determined that the third repair request needs to be reconfirmed, and the assessed repair request is output to the reconfirmation unit. When all users corresponding to the third repair request are older than ten, it is determined that the third repair request does not need to be confirmed again, and the assessed repair request is output to the dispatch unit. The reconfirmation unit is used to confirm the repair request that has been assessed and output by the assessment subunit. The dispatching unit is used to send the received repair dispatch information to the maintenance terminal.

8. The environmental security maintenance system based on networked devices according to claim 7, characterized in that, The reconfirmation unit includes a receiving subunit and a dispatch subunit; The receiving and sending subunit is used to receive the repair request output by the analysis subunit after analysis, find the corresponding user mobile phone number by searching the SIM card information in the analyzed repair request, send a third repair request and then confirm to the corresponding user mobile phone number. If a third repair request is received within a set time, the third repair request is output to the dispatch subunit. The dispatch subunit is used to send the third repair request to the maintenance terminal; The maintenance terminal includes: The information classification and retrieval sub-terminal is used to classify the received repair requests, retrieve the user information server through the corresponding SIM card information, and send the first repair request and the corresponding door number to the on-site repair terminal using the second transfer method, and send the third repair request to the user opinion solicitation terminal. The user feedback collection terminal receives a repair request and the user's address and mobile phone number corresponding to the SIM card information, and then solicits the user's opinion via SMS, asking whether the user is willing to receive remote repair guidance. If the user replies that they are willing to receive remote repair guidance, the repair request and the user's address and mobile phone number corresponding to the SIM card information are sent to the remote guidance terminal. If no reply is received from the user or the user is unwilling to receive remote repair guidance, the repair request and the corresponding address are sent to the on-site repair terminal. The remote guidance terminal is used to arrange maintenance experts to provide remote guidance to users via video based on the received repair request and corresponding address number. The on-site repair terminal is used to arrange on-site repair personnel to perform on-site repairs for users based on the received repair request and corresponding address.

9. The environmental security maintenance system based on networked devices according to claim 8, characterized in that, The return visit server includes a maintenance status assessment unit and a third repair request sending unit; The maintenance status assessment unit determines the post-maintenance status by analyzing the room temperature and humidity after the maintenance terminal has processed the data. The third repair request sending unit sends a third repair request based on the status after repair. When t≥t min And w < w max The room was judged to be in good heating condition after the repairs. When t≥t min And w≥w max If it is determined that there is still a water leak in the room heating after the repair, the third repair request sending unit sends a third repair request to the on-site repair terminal. When t < t min And w < w max If it is determined that the room heating is still not working properly after the repair, the third repair request sending unit sends a third repair request to the on-site repair terminal. When t < t min And w≥w max If it is determined that the room heating is still not working properly and is leaking after the repair, the third repair request sending unit sends a third repair request to the on-site repair terminal.

Images