An IT operation and maintenance service information integration service management system

Abstract

The invention discloses an IT operation and maintenance service information integrated service management system, which belongs to the technical field of IT operation and maintenance integrated service management, and comprises a data docking module, a display module and an operation and maintenance management module; the data docking module is used for docking various IT devices in an enterprise; a basic operation and maintenance library and an external operation and maintenance library are established; various IT devices in the enterprise are identified, and various IT devices are divided into basic devices and external devices according to the basic operation and maintenance library and the external operation and maintenance library, and corresponding collection units are configured for various basic devices; various external devices and corresponding collection methods are displayed to enterprise management personnel, target external devices are determined, and collection and processing are performed on the target external devices; operation and maintenance collection data of various basic devices and target external devices are collected in real time; the display module is used for display, a display model is set according to display requirements, and the acquired operation and maintenance collection data is input into the display model for real-time display; the operation and maintenance management module is used for operation and maintenance management.

Description

Technical Field

[0001] The present invention belongs to the technical field of IT operation and maintenance integrated service management, and in particular is an IT operation and maintenance service information integrated service management system. Background Art

[0002] In the current era of rapid development of informatization, enterprises have widely adopted various IT equipment, including but not limited to mobile phones, computers, and time clock machines, in order to improve operational efficiency and management level. These devices play a vital role in daily operations. They not only promote the rapid transmission of information, but also realize the automation and intelligence of work processes. However, with the expansion of enterprise scale and the increase of IT equipment, the traditional operation and maintenance system has gradually exposed the disadvantage of difficult unified operation and maintenance. This problem has become a key factor restricting the further development of enterprise informatization.

[0003] Most existing operation and maintenance systems adopt a decentralized management model, that is, each device or system is independent and lacks a unified operation and maintenance management platform. In this model, operation and maintenance personnel need to log in to multiple systems or platforms to monitor and manage equipment, which is not only inefficient but also prone to omissions and errors. In addition, decentralized management also leads to data silos, that is, data between different systems is difficult to share and integrate, further exacerbating the difficulty of unified operation and maintenance. With the continuous expansion and changes in corporate business, the operation and maintenance needs of IT equipment are also increasing. Traditional operation and maintenance systems are often difficult to adapt to such rapidly changing needs, resulting in problems such as slow operation and maintenance response speed and low processing efficiency.

[0004] In summary, the existing IT operation and maintenance systems of enterprises face multiple challenges such as a wide variety of equipment, strong isolation, decentralized management modes, and rapidly changing operation and maintenance requirements. In order to overcome these difficulties and realize unified operation and maintenance management of enterprises, the present invention provides an IT operation and maintenance service information integrated service management system. Summary of the invention

[0005] In order to solve the problems existing in the above solutions, the present invention provides an IT operation and maintenance service information integration service management system.

[0006] The purpose of the present invention can be achieved through the following technical solutions:

[0007] An IT operation and maintenance service information integrated service management system, comprising a data docking module, a display module and an operation and maintenance management module;

[0008] The data docking module is used to dock with various IT devices in the enterprise; establish a basic operation and maintenance library and an external operation and maintenance library; the basic operation and maintenance library is used to store various basic devices; the external operation and maintenance library is used to store various external devices and the corresponding collection methods of each external device;

[0009] Identify each IT device in the enterprise, divide each IT device into basic devices and external devices according to the basic operation and maintenance library and the external operation and maintenance library, and configure corresponding collection units for each basic device;

[0010] Display each external device and the corresponding collection method to the enterprise management personnel, determine the target external device, and perform corresponding collection processing on the target external device according to the corresponding collection method;

[0011] Collect operation and maintenance data of each basic equipment and target external equipment in real time.

[0012] Furthermore, the method for establishing the basic operation and maintenance library and the external operation and maintenance library includes:

[0013] Obtain all IT equipment, classify each IT equipment, and obtain self-connection classification and external classification; set up a collection unit corresponding to each IT equipment in the self-connection classification, integrate each IT equipment corresponding to the self-connection classification to establish a basic operation and maintenance library; mark the IT equipment in the basic operation and maintenance library as a basic device;

[0014] Mark each IT device in the external category as an external candidate device, evaluate and screen each external candidate device, obtain each external device, and set a corresponding collection method for each external device; integrate each external device and collection method to establish an external operation and maintenance library.

[0015] Furthermore, the method of classifying each IT device includes:

[0016] Obtain the historical operation and maintenance records of each IT device, extract features from each historical operation and maintenance record, and obtain the corresponding equipment operation and maintenance features;

[0017] Set the self-connection standard and establish the self-connection judgment model according to the self-connection standard. The expression of the self-connection judgment model is:

[0018]

[0019] Where: s is the input data, which is the equipment operation and maintenance characteristics of the corresponding IT equipment; the output data is the self-judgment value PA(s);

[0020] Analyze the equipment operation and maintenance characteristics of each IT device through the self-connection judgment model to obtain the self-connection judgment value corresponding to each IT device;

[0021] Classify each IT device with a self-connection judgment value of 1 into the self-connection category;

[0022] Each IT device with a self-connection judgment value of 0 is classified into the external connection category.

[0023] Furthermore, the method for evaluating and screening each of the outsourced selected equipment includes:

[0024] Determine the operation and maintenance data range corresponding to each outsourced selected device, and determine each collection method to be selected based on the operation and maintenance data range and the outsourced selected device;

[0025] Estimate the collection cost corresponding to each collection method to be selected;

[0026] Obtain the equipment operation and maintenance characteristics of each pair of selected equipment, analyze the equipment operation and maintenance characteristics, and obtain the corresponding operation and maintenance demand value; the value range of the operation and maintenance demand value is [1, 100];

[0027] According to the formula Calculate the mode value of each collection mode to be selected;

[0028] In the formula: KA is the mode value; e is the natural constant; XQ is the operation and maintenance demand value; CB is the collection cost of the corresponding collection method;

[0029] Eliminate the collection methods whose values ​​are less than the threshold value X1;

[0030] The external reception devices that have not collected the selected method are eliminated, and the remaining external reception devices are marked as external devices.

[0031] The display module is used for display. A display model is set according to display requirements. The display model is used for corresponding data display. Operation and maintenance collection data is acquired in real time, and the operation and maintenance collection data is input into the display model for real-time display.

[0032] The operation and maintenance management module is used to perform operation and maintenance management, uniformly mark the basic equipment and the target external equipment as operation and maintenance equipment, set the operation and maintenance standards corresponding to each operation and maintenance equipment, and establish a corresponding operation and maintenance monitoring model according to each operation and maintenance standard. The expression of the operation and maintenance monitoring model is:

[0033]

[0034] Where: q is the input data, the input data is the operation and maintenance collection data of the corresponding operation and maintenance equipment; the output data is the operation and maintenance monitoring value PC(q);

[0035] The operation and maintenance collection data of each operation and maintenance device in the display model is analyzed through the operation and maintenance monitoring model to obtain the operation and maintenance monitoring value of each operation and maintenance device;

[0036] When the operation and maintenance monitoring value is 1, a corresponding operation and maintenance warning is issued;

[0037] When the operation and maintenance monitoring value is 0, no corresponding operation is performed.

[0038] Furthermore, it also includes an external monitoring module, which is used to monitor the access status of each target external device in real time, set each security monitoring item, perform security monitoring according to each security monitoring item, and obtain risk monitoring results; perform corresponding risk processing according to the risk monitoring results;

[0039] Acquire the collection status of the operation and maintenance collection data of each target external device in real time, and set the corresponding delay value according to the collection status; generate the corresponding delay curve according to each delay value, where the horizontal axis of the delay curve is time and the vertical axis is the delay value; determine the transmission monitoring result of the target external device according to the delay curve; and perform corresponding processing according to the transmission monitoring result.

[0040] Furthermore, the method for performing safety monitoring according to each safety monitoring item includes:

[0041] A risk identification model is established based on each safety monitoring item. The expression of the risk identification model is:

[0042]

[0043] Where: p is the input data, the input data is the monitoring data of the corresponding safety monitoring item; the output data is the risk identification value PD(p);

[0044] Each safety monitoring item is monitored through the risk identification model to obtain the risk identification value corresponding to each safety monitoring item, and the risk monitoring result is determined based on the obtained risk identification value.

[0045] Furthermore, the method for determining the transmission monitoring result of the target external device according to the delay curve includes:

[0046] Fit the delay curve to obtain the corresponding delay function, and mark the delay function as RL(t);

[0047] Set the evaluation duration, mark the current time as t2, and determine the evaluation period [t1, t2] according to the evaluation duration;

[0048] According to the formula Calculate the corresponding transmission evaluation value;

[0049] Where: PH is the transmission evaluation value;

[0050] When the transmission evaluation value is greater than the threshold value X2, the transmission is evaluated as unqualified;

[0051] When the transmission evaluation value is not greater than the threshold value X2, the transmission is evaluated as qualified.

[0052] Compared with the prior art, the present invention has the following beneficial effects:

[0053] Through the cooperation among the data docking module, display module, operation and maintenance management module and external monitoring module, centralized management of various IT equipment within the enterprise is realized, breaking the isolation of operation and maintenance; while ensuring the operation and maintenance management needs of conventional IT equipment, it supports additional operation and maintenance monitoring of unconventional IT equipment according to enterprise needs to avoid data inconsistency and difficulty in operation and maintenance; at the same time, real-time monitoring of each target external device is carried out to achieve system security. BRIEF DESCRIPTION OF THE DRAWINGS

[0054] In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings required for use in the embodiments or the description of the prior art will be briefly introduced below. Obviously, the drawings described below are only some embodiments of the present invention. For ordinary technicians in this field, other drawings can be obtained based on these drawings without paying creative work.

[0055] Figure 1 This is a principle block diagram of the present invention. DETAILED DESCRIPTION

[0056] The technical solution of the present invention will be clearly and completely described below in conjunction with the embodiments. Obviously, the described embodiments are only part of the embodiments of the present invention, not all of the embodiments. Based on the embodiments of the present invention, all other embodiments obtained by ordinary technicians in this field without creative work are within the scope of protection of the present invention.

[0057] like Figure 1 As shown, an IT operation and maintenance service information integration service management system includes a data docking module, a display module, an operation and maintenance management module and an external monitoring module;

[0058] The data docking module is used to dock with various IT devices in the enterprise;

[0059] Obtain various IT equipment with operation and maintenance requirements in the current context, classify each IT equipment, and obtain self-connected classification and external classification; set up a collection unit corresponding to each IT equipment in the self-connected classification, and set up the collection unit in the way that the traditional operation and maintenance system performs operation and maintenance collection on each corresponding IT equipment, so as to realize the operation and maintenance data collection of the corresponding IT equipment; mark each IT equipment in the external classification as an external reception candidate equipment, evaluate and screen each external reception candidate equipment, obtain each external device, and set up a corresponding collection method for each external device; the above processes are all implemented on the platform side; integrate each external device and collection method to establish an external operation and maintenance library; integrate each IT equipment corresponding to the self-connected classification to establish a basic operation and maintenance library; mark the IT equipment in the basic operation and maintenance library as basic equipment; storage refers to the information of the corresponding equipment stored, not the physical equipment.

[0060] Identify each IT device in the enterprise, input each IT device into the basic operation and maintenance library and the external operation and maintenance library for matching, divide each IT device into basic equipment and external equipment, and configure corresponding collection units for each basic equipment;

[0061] Display each external device and the corresponding collection method to the enterprise management personnel, determine each external device for operation and maintenance monitoring, mark the external devices that need to be monitored as target external devices, and perform corresponding collection processing on the target external devices according to the corresponding collection method;

[0062] Collect operation and maintenance data of each basic equipment and target external equipment in real time.

[0063] By setting up a data docking module, centralized management of various IT equipment within the enterprise can be achieved, breaking the isolation of operation and maintenance; while ensuring the operation and maintenance management needs of conventional IT equipment, it supports additional operation and maintenance monitoring of unconventional IT equipment according to enterprise needs, avoiding data inconsistency and difficulty in operation and maintenance.

[0064] Methods for classifying various IT equipment include:

[0065] Obtain the historical operation and maintenance records of each IT device, including relevant data such as the impact of failures, the probability of enterprises in various fields performing operation and maintenance management on them, the proportion of corresponding operation and maintenance selection, and the method of implementing operation and maintenance monitoring, so as to summarize and collect operation and maintenance data based on the existing traditional operation and maintenance system; extract features from historical operation and maintenance records to obtain corresponding equipment operation and maintenance features, such as operation and maintenance proportion, operation and maintenance probability, degree of impact of failures on enterprises, operation and maintenance difficulty, and other relevant features; the platform party shall set the specific collection method and feature extraction method;

[0066] The platform sets the self-connection standard, that is, it is set according to the platform's operation and maintenance expectations, business objectives, etc., and uses IT equipment that meets the self-connection standard as basic operation and maintenance, that is, shared operation and maintenance for user enterprises, which can be set based on IT equipment that is routinely operated and maintained by the existing operation and maintenance system; it is equivalent to screening out operation and maintenance equipment that meets the existing operation and maintenance system; according to the self-connection standard, a corresponding self-connection judgment model is established, and the expression of the self-connection judgment model is Where: s is the input data, which is the equipment operation and maintenance characteristics of the corresponding IT equipment; the output data is the self-judgment value PA(s);

[0067] Analyze the equipment operation and maintenance characteristics of each IT device through the self-connection judgment model to obtain the self-connection judgment value corresponding to each IT device;

[0068] Classify each IT device with a self-connection judgment value of 1 into the self-connection category;

[0069] Each IT device with a self-connection judgment value of 0 is classified into the external connection category.

[0070] The methods for evaluating and screening the various outsourced equipment include:

[0071] Determine the data scope that needs to be collected when each external receptionist selects equipment for operation and maintenance, that is, assume that it is operated and maintained; determine the possible docking and collection methods based on the data scope and the external receptionist selects equipment, and mark them as collection methods to be selected; for example, the docking and collection methods for shared mobile phones, clock-in devices, etc. within the enterprise, that is, automatically collect and transmit the data within the corresponding data range of the equipment;

[0072] Estimate the collection cost corresponding to each collection method to be selected; obtain the equipment operation and maintenance characteristics of each pair of selected equipment, analyze the equipment operation and maintenance characteristics, and obtain the corresponding operation and maintenance demand value; the value range of the operation and maintenance demand value is [1, 100], and it is set according to the impact of the failure of the IT equipment on the enterprise and the probability of operation and maintenance management. The greater the impact and the greater the probability, the greater the operation and maintenance demand value, the maximum is 100 and the minimum is 1; specifically, a corresponding demand analysis model is established based on a neural network such as a CNN network or a DNN network, and a corresponding training set is established manually for training. The training set includes input data and output data, the input data is the equipment operation and maintenance characteristics, and the output data is the operation and maintenance demand value; the corresponding operation and maintenance demand value is obtained by analyzing the demand analysis model after successful training;

[0073] According to the formula Calculate the mode value of each collection mode to be selected;

[0074] In the formula: KA is the mode value; e is the natural constant; XQ is the operation and maintenance demand value; CB is the collection cost of the corresponding collection method;

[0075] Eliminate the collection methods whose values ​​are less than the threshold value X1;

[0076] The outsourced selected devices without a collection method to be selected are eliminated, and the remaining outsourced selected devices are marked as external devices; the platform selects one from the remaining collection methods to be selected as the collection method for the external device.

[0077] The display module is used for display. The corresponding display model is set according to the display requirements of the enterprise. It is used for data display and is set based on existing display technologies, such as charts, three-dimensional and other technologies; the operation and maintenance collection data is acquired in real time, and the acquired operation and maintenance collection data is input into the display model for real-time display.

[0078] The operation and maintenance management module is used to perform operation and maintenance management, uniformly mark the basic equipment and target external equipment as operation and maintenance equipment, set the operation and maintenance standards corresponding to each operation and maintenance equipment, and the platform party sets them according to the operation and maintenance needs of the enterprise; establish a corresponding operation and maintenance monitoring model according to each operation and maintenance standard, and the operation and maintenance monitoring model is used to evaluate the operation and maintenance collection data based on the corresponding operation and maintenance standard to determine whether it meets the operation and maintenance standard. If not, it is deemed that it does not meet the corresponding operation and maintenance standard; the expression of the operation and maintenance monitoring model is Where: q is the input data, the input data is the operation and maintenance collection data of the corresponding operation and maintenance equipment; the output data is the operation and maintenance monitoring value PC(q);

[0079] The operation and maintenance collection data of each operation and maintenance device in the display model is analyzed through the operation and maintenance monitoring model to obtain the operation and maintenance monitoring value of each operation and maintenance device;

[0080] When the operation and maintenance monitoring value is 1, a corresponding operation and maintenance warning is issued;

[0081] When the operation and maintenance monitoring value is 0, no corresponding operation is performed.

[0082] The external monitoring module is used to monitor the access status of each target external device in real time, mainly from the security status and transmission status, and set various security monitoring items according to the security risks that the target external device may bring to the operation and maintenance system, such as security risks such as virus carrying and data theft; establish a risk identification model according to each security monitoring item, that is, set the risk identification features when abnormal risks occur according to the security monitoring items, and establish a risk identification model based on this. When the corresponding risk identification features are identified, it is considered to meet the risk abnormality requirements; the expression of the risk identification model is Where: p is the input data, the input data is the monitoring data of the corresponding safety monitoring item; the output data is the risk identification value PD(p);

[0083] Monitor each safety monitoring item through the risk identification model, obtain the risk identification value corresponding to each safety monitoring item, and perform corresponding risk processing according to the obtained risk identification value, such as disconnecting the transmission channel, issuing early warning, etc.

[0084] Acquire the acquisition status of each target external device in real time. The acquisition status mainly includes data transmission delay and other related conditions. Set the corresponding delay value according to the acquisition status, that is, the delay length; generate the corresponding delay curve according to the delay value corresponding to each time, with the horizontal axis being time and the vertical axis being the delay value;

[0085] Fit the delay curve to obtain the corresponding delay function, and mark the delay function as RL(t);

[0086] Set the evaluation duration, that is, evaluate based on a period of time rather than a single data, such as one hour, half a day, one day, etc.; mark the current time as t2, and determine the evaluation period [t1, t2] according to the evaluation duration;

[0087] According to the formula Calculate the corresponding transmission evaluation value;

[0088] Where: PH is the transmission evaluation value;

[0089] When the transmission evaluation value is greater than the threshold value X2, the transmission is evaluated as unqualified;

[0090] When the transmission evaluation value is not greater than the threshold value X2, the transmission is evaluated as qualified.

[0091] The above formulas are all calculated by removing dimensions and taking numerical values. The formula is a formula that is closest to the actual situation obtained by collecting a large amount of data and performing software simulation. The preset parameters and preset thresholds in the formula are set by technical personnel in this field according to actual conditions or obtained by simulating a large amount of data.

[0092] The above embodiments are only used to illustrate the technical method of the present invention rather than to limit it. Although the present invention has been described in detail with reference to the preferred embodiments, those skilled in the art should understand that the technical method of the present invention may be modified or replaced by equivalents without departing from the spirit and scope of the technical method of the present invention.

Claims

1. An IT operation and maintenance service information integration service management system, characterized in that: Including data docking module, display module and operation and maintenance management module; The data docking module is used to dock with various IT devices in the enterprise; establish a basic operation and maintenance library and an external operation and maintenance library; the basic operation and maintenance library is used to store various basic devices; the external operation and maintenance library is used to store various external devices and the corresponding collection methods of each external device; Identify each IT device in the enterprise, divide each IT device into basic devices and external devices according to the basic operation and maintenance library and the external operation and maintenance library, and configure corresponding collection units for each basic device; Display each external device and the corresponding collection method to the enterprise management personnel, determine the target external device, and perform corresponding collection processing on the target external device according to the corresponding collection method; Collect operation and maintenance data of each basic equipment and target external equipment in real time; The display module is used for display, and a display model is set according to display requirements, and the display model is used for displaying corresponding data; the operation and maintenance collection data is acquired in real time, and the operation and maintenance collection data is input into the display model for real-time display; The operation and maintenance management module is used to perform operation and maintenance management, uniformly mark the basic equipment and the target external equipment as operation and maintenance equipment, set the operation and maintenance standards corresponding to each operation and maintenance equipment, and establish a corresponding operation and maintenance monitoring model according to each operation and maintenance standard. The expression of the operation and maintenance monitoring model is: ; Where: q is the input data, the input data is the operation and maintenance collection data of the corresponding operation and maintenance equipment; the output data is the operation and maintenance monitoring value PC(q); The operation and maintenance collection data of each operation and maintenance device in the display model is analyzed through the operation and maintenance monitoring model to obtain the operation and maintenance monitoring value of each operation and maintenance device; When the operation and maintenance monitoring value is 1, a corresponding operation and maintenance warning is issued; When the operation and maintenance monitoring value is 0, no corresponding operation is performed; It also includes an external monitoring module, which is used to monitor the access status of each target external device in real time, set each security monitoring item, perform security monitoring according to each security monitoring item, and obtain risk monitoring results; perform corresponding risk processing according to the risk monitoring results; Acquire the collection status of the operation and maintenance collection data of each target external device in real time, and set the corresponding delay value according to the collection status; generate the corresponding delay curve according to each delay value, where the horizontal axis of the delay curve is time and the vertical axis is the delay value; Determine the transmission monitoring result of the target external device according to the delay curve; Take corresponding actions according to the transmission monitoring results; The methods for performing safety monitoring according to each safety monitoring item include: A risk identification model is established based on each safety monitoring item. The expression of the risk identification model is: ; Where: p is the input data, the input data is the monitoring data of the corresponding safety monitoring item; the output data is the risk identification value PD(p); Monitor each safety monitoring item through the risk identification model, obtain the risk identification value corresponding to each safety monitoring item, and determine the risk monitoring result according to the obtained risk identification value; The method for determining the transmission monitoring result of the target external device according to the delay curve includes: Fit the delay curve to obtain the corresponding delay function, and mark the delay function as RL(t); Set the evaluation duration, mark the current time as t2, and determine the evaluation period [t1, t2] according to the evaluation duration; According to the formula Calculate the corresponding transmission evaluation value; Where: PH is the transmission evaluation value; When the transmission evaluation value is greater than the threshold value X2, the transmission is evaluated as unqualified; When the transmission evaluation value is not greater than the threshold value X2, the transmission is evaluated as qualified.

2. The IT operation and maintenance service information integrated service management system according to claim 1, characterized in that: The methods for establishing the basic operation and maintenance library and the external operation and maintenance library include: Obtain all IT equipment, classify each IT equipment, and obtain self-connection classification and external classification; set up a collection unit corresponding to each IT equipment in the self-connection classification, integrate each IT equipment corresponding to the self-connection classification to establish a basic operation and maintenance library; mark the IT equipment in the basic operation and maintenance library as a basic device; Mark each IT device in the external category as an external candidate device, evaluate and screen each external candidate device, obtain each external device, and set a corresponding collection method for each external device; integrate each external device and collection method to establish an external operation and maintenance library.

3. The IT operation and maintenance service information integrated service management system according to claim 2, characterized in that: Methods for classifying various IT equipment include: Obtain the historical operation and maintenance records of each IT device, extract features from each historical operation and maintenance record, and obtain the corresponding equipment operation and maintenance features; Set the self-connection standard and establish the self-connection judgment model according to the self-connection standard. The expression of the self-connection judgment model is: ; Where: s is the input data, which is the equipment operation and maintenance characteristics of the corresponding IT equipment; the output data is the self-judgment value PA(s); Analyze the equipment operation and maintenance characteristics of each IT device through the self-connection judgment model to obtain the self-connection judgment value corresponding to each IT device; Classify each IT device with a self-connection judgment value of 1 into the self-connection category; Each IT device with a self-connection judgment value of 0 is classified into the external connection category.

4. The IT operation and maintenance service information integrated service management system according to claim 2, characterized in that: The methods for evaluating and screening the various outsourced equipment include: Determine the operation and maintenance data range corresponding to each outsourced selected device, and determine each collection method to be selected based on the operation and maintenance data range and the outsourced selected device; Estimate the collection cost corresponding to each collection method to be selected; Obtain the equipment operation and maintenance characteristics of each pair of selected equipment, analyze the equipment operation and maintenance characteristics, and obtain the corresponding operation and maintenance demand value; the value range of the operation and maintenance demand value is [1, 100]; According to the formula Calculate the mode value of each collection mode to be selected; In the formula: KA is the mode value; e is the natural constant; XQ is the operation and maintenance demand value; CB is the collection cost of the corresponding collection method; Eliminate the collection methods whose values ​​are less than the threshold value X1; The external reception devices that have not collected the selected method are eliminated, and the remaining external reception devices are marked as external devices.

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