Change work order circulation method and device

Abstract

The invention provides a change work order circulation method and device. The change work order circulation method comprises the steps of establishing a change work order; obtaining a change quantification auditing table; quantifying the risk of the change work order for the current field based on the change quantification check table to obtain a first risk value; if the first risk value is smaller than a risk threshold value corresponding to the current field, transferring the change work order to other fields and quantifying the risk of the change work order to each other field to obtain each second risk value; calculating a total risk value based on the first risk value, the second risk value and the risk weight; if the total risk value is smaller than the total risk threshold value, the work order is changed. According to the scheme, the change work order is transferred to other fields online to meet the change collaborative management requirement, operation and maintenance personnel fill in the change work order according to the content requirement in the change quantitative check table and then carry out quantitative evaluation, subjective deviation existing in risk evaluation of the change work order is reduced, and the risk evaluation efficiency of the change work order is improved in combination with the cross quantitative check table. The purpose of risk assessment from the overall perspective of the bank core business system is achieved.

Description

Technical Field

[0001] The present invention relates to the technical field of change management of information systems, and in particular to a method and device for circulating a change work order. Background Art

[0002] After the distributed transformation of the core banking business system, the system complexity increased, the number of software and hardware components of the system increased dramatically, and the number of change orders in operation and maintenance increased accordingly. The workload and difficulty of change management have changed significantly compared with the core banking business system under the original centralized architecture. In the core banking business system based on a distributed architecture, a change order usually involves multiple technical fields, and the operation and maintenance teams in multiple technical fields need to work together to complete the implementation of a change order.

[0003] In the existing change work order flow method, including work order creation, work order approval, work order implementation, etc., each work order is mostly limited to the operation and maintenance team in the same technical field. During the work order approval, experts usually conduct risk assessment based on their experience.

[0004] The shortcomings of the existing technology mainly include two aspects. On the one hand, the change work order usually cannot be transferred to the operation and maintenance teams in other technical fields through online means, and cannot meet the change collaborative management requirements across multiple operation and maintenance teams of the same application system. On the other hand, the risk assessment of the change work order may have subjective bias, and it is impossible to conduct risk assessment from the overall perspective of the bank's core business system, which is one-sided. Summary of the invention

[0005] In view of this, an embodiment of the present invention provides a method and device for the circulation of change work orders to meet the requirements of change collaborative management, reduce subjective bias in risk assessment of change work orders, and conduct risk assessment from the overall perspective of the bank's core business system.

[0006] To achieve the above objectives, the embodiments of the present invention provide the following technical solutions:

[0007] A first aspect of an embodiment of the present invention discloses a method for transferring a change work order, the method comprising:

[0008] Obtain a change coordination control form corresponding to the current field filled out by the operation and maintenance personnel, and create a change work order based on the change coordination control form;

[0009] Obtaining a change quantitative review form corresponding to the current field filled in by an operation and maintenance personnel; the change quantitative review form includes: a plurality of impact indicators, a weight corresponding to each of the impact indicators, and an indicator score corresponding to each of the impact indicators;

[0010] Based on the weights corresponding to the influencing indicators and the indicator scores corresponding to the influencing indicators, the risk of the change work order to the current field is quantified to obtain a first risk value;

[0011] If the first risk value is less than the risk threshold corresponding to the current field, the change work order is transferred to each other field in an online manner, and the risk of the change work order to each other field is quantified to obtain each second risk value;

[0012] Calculate a total risk value based on the first risk value, each of the second risk values ​​and each pre-set risk weight corresponding to each of the other fields;

[0013] If the total risk value is less than the total risk threshold, the change operation corresponding to the change work order is implemented.

[0014] Preferably, the step of quantifying the risk of the change work order to the current field based on the weight corresponding to each of the impact indicators and the indicator score corresponding to each of the impact indicators to obtain a first risk value includes:

[0015] For each of the influencing indicators, calculate the product of the weight corresponding to the influencing indicator and the indicator score corresponding to the influencing indicator to obtain the weight score of the influencing indicator;

[0016] Based on the weight scores corresponding to the various influencing indicators, a first risk value is obtained by summing them up.

[0017] Preferably, quantifying the risk of the change work order to each of the other fields to obtain each second risk value includes:

[0018] For each of the other fields, determine whether there is a collaborative change work order for the other fields; the collaborative change work order is established by the current field based on the collaborative change requirements and at the same time as the change work order is established;

[0019] If yes, obtain the change quantitative review table corresponding to the other fields; quantify the risk of the collaborative change work order to the other fields based on the weights corresponding to the impact indicators and the indicator scores corresponding to the impact indicators in the change quantitative review table corresponding to the other fields, and obtain a second risk value;

[0020] If not, obtain a cross-change quantitative review table; the cross-change quantitative review table includes: multiple cross-impact indicators, the weight corresponding to each of the cross-impact indicators, and the indicator score corresponding to each of the cross-impact indicators; based on the weights corresponding to each of the cross-impact indicators and the indicator scores corresponding to each of the cross-impact indicators in the cross-change quantitative review table, quantify the risk of the change work order to the other areas to obtain a second risk value.

[0021] Preferably, before implementing the change operation corresponding to the change work order, the method further includes:

[0022] For each of the other fields, an emergency response plan for the change work order is set based on the corresponding second risk value, so that when an abnormality occurs during the implementation of the change operation corresponding to the change work order, the emergency response plan is executed.

[0023] Preferably, after the change operation corresponding to the change work order is implemented, the method further includes:

[0024] Quantitatively evaluate the change quantitative scores of the change work order in the current field and each of the other fields;

[0025] Based on the change quantification score corresponding to the current field, modify the weight corresponding to the impact indicator in the change quantification review table corresponding to the current field;

[0026] For each of the other fields, based on the corresponding change quantification score, the weight corresponding to the impact indicator in the change quantification review table corresponding to the other field is modified.

[0027] Preferably, the method further comprises:

[0028] If the first risk value is greater than or equal to the risk threshold, or the total risk value is greater than or equal to the total risk threshold, adjusting the change work order;

[0029] Based on the adjusted change work order, return to the step of obtaining the change quantitative review form corresponding to the current field filled out by the operation and maintenance personnel until the first risk value is less than the risk threshold, or the total risk value is less than the total risk threshold.

[0030] A second aspect of an embodiment of the present invention discloses a flow device for changing a work order, the device comprising:

[0031] A creation unit, used to obtain a change coordination control table corresponding to the current field filled in by the operation and maintenance personnel, and to create a change work order based on the change coordination control table;

[0032] An acquisition unit is used to acquire a change quantitative review form corresponding to the current field filled in by an operation and maintenance personnel; the change quantitative review form includes: a plurality of impact indicators, a weight corresponding to each of the impact indicators, and an indicator score corresponding to each of the impact indicators;

[0033] A first quantification unit, configured to quantify the risk of the change work order to the current field based on the weight corresponding to each of the impact indicators and the indicator score corresponding to each of the impact indicators, to obtain a first risk value;

[0034] A second quantification unit is configured to transfer the change work order to each other field in an online manner if the first risk value is less than a risk threshold corresponding to the current field, and quantify the risk of the change work order to each other field to obtain each second risk value;

[0035] a total risk calculation unit, configured to calculate a total risk value based on the first risk value, each of the second risk values ​​and each pre-set risk weight corresponding to each of the other fields;

[0036] An implementation unit is used to implement the change operation corresponding to the change work order if the total risk value is less than the total risk threshold.

[0037] Preferably, the first quantization unit is specifically used for:

[0038] For each of the influencing indicators, calculate the product of the weight corresponding to the influencing indicator and the indicator score corresponding to the influencing indicator to obtain the weight score of the influencing indicator;

[0039] Based on the weight scores corresponding to the various influencing indicators, a first risk value is obtained by summing them up.

[0040] Preferably, the second quantization unit is specifically used for:

[0041] For each of the other fields, determine whether there is a collaborative change work order for the other fields; the collaborative change work order is established by the current field based on the collaborative change requirements and at the same time as the change work order is established;

[0042] If yes, obtain the change quantitative review table corresponding to the other fields; quantify the risk of the collaborative change work order to the other fields based on the weights corresponding to the impact indicators and the indicator scores corresponding to the impact indicators in the change quantitative review table corresponding to the other fields, and obtain a second risk value;

[0043] If not, obtain a cross-change quantitative review table; the cross-change quantitative review table includes: multiple cross-impact indicators, the weight corresponding to each of the cross-impact indicators, and the indicator score corresponding to each of the cross-impact indicators; based on the weights corresponding to each of the cross-impact indicators and the indicator scores corresponding to each of the cross-impact indicators in the cross-change quantitative review table, quantify the risk of the change work order to the other areas to obtain a second risk value.

[0044] Preferably, the device further comprises:

[0045] The emergency unit is used to set an emergency response plan for the change work order for each of the other fields based on the corresponding second risk value before implementing the change operation corresponding to the change work order, so as to execute the emergency response plan when an abnormality occurs during the implementation of the change operation corresponding to the change work order.

[0046] Based on a change work order circulation method and device provided by the above-mentioned embodiment of the present invention, a change coordination control table corresponding to the current field filled out by the operation and maintenance personnel is obtained, and a change work order is established based on the change coordination control table; a change quantitative review table corresponding to the current field filled out by the operation and maintenance personnel is obtained; the change quantitative review table includes: multiple impact indicators, a weight corresponding to each of the impact indicators, and an indicator score corresponding to each of the impact indicators; based on the weights corresponding to each of the impact indicators and the indicator scores corresponding to each of the impact indicators, the risk of the change work order to the current field is quantified to obtain a first risk value; if the first risk value is less than the risk threshold corresponding to the current field, the change work order is circulated to each other field in an online manner, and the risk of the change work order to each of the other fields is quantified to obtain each second risk value; based on the first risk value, each of the second risk values ​​and the pre-set risk weights corresponding to each of the other fields, a total risk value is calculated; if the total risk value is less than the total risk threshold, the change operation corresponding to the change work order is implemented. In this solution, change work orders are transferred online to various other areas to meet the requirements of collaborative change management across multiple operation and maintenance teams for the same application system. By pre-setting a change quantitative review form, the operation and maintenance personnel can fill in the form according to the content requirements and then conduct a quantitative assessment, thereby reducing the subjective bias in the risk assessment of change work orders. In combination with the cross-quantitative review form, the purpose of risk assessment from the overall perspective of the bank's core business system can be achieved. BRIEF DESCRIPTION OF THE DRAWINGS

[0047] In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings required for use in the embodiments or the description of the prior art will be briefly introduced below. Obviously, the drawings described below are only embodiments of the present invention. For ordinary technicians in this field, other drawings can be obtained based on the provided drawings without paying creative work.

[0048] Figure 1 A possible technical field division scheme of a banking core business system disclosed in an embodiment of the present invention;

[0049] Figure 2 A possible operation and maintenance team composition scheme for a core banking business system disclosed in an embodiment of the present invention;

[0050] Figure 3 A flow chart of a method for changing a work order disclosed in an embodiment of the present invention;

[0051] Figure 4 The present invention is a structural diagram of a flow device for changing a work order disclosed in an embodiment of the present invention. DETAILED DESCRIPTION

[0052] The following will be combined with the drawings in the embodiments of the present invention to clearly and completely describe the technical solutions in the embodiments of the present invention. Obviously, the described embodiments are only part of the embodiments of the present invention, not all of the embodiments. Based on the embodiments of the present invention, all other embodiments obtained by ordinary technicians in this field without creative work are within the scope of protection of the present invention.

[0053] In this application, the terms "comprises", "comprising" or any other variations thereof are intended to cover non-exclusive inclusion, so that a process, method, article or device comprising a series of elements includes not only those elements, but also other elements not explicitly listed, or also includes elements inherent to such process, method, article or device. In the absence of further restrictions, an element defined by the sentence "comprising a ..." does not exclude the presence of other identical elements in the process, method, article or device comprising the element.

[0054] First, the background technology of the present invention is further described in detail:

[0055] With the increase of core business system equipment in banks, smaller operation and maintenance teams are no longer competent, which will inevitably lead to a larger increase in the number of people involved in operation and maintenance compared to centralized systems. The division of labor in operation and maintenance management must be more detailed to ensure that the operation and maintenance work can be completed.

[0056] In order to achieve the operation and maintenance requirements of refined management, the current main management method is to first divide the work according to the technical fields that constitute the bank's core system, and then form different operation and maintenance teams according to the technical fields. Different operation and maintenance teams will carry out operation and maintenance work for a specific technical field.

[0057] like Figure 1 As shown, a possible technical field division scheme of a banking core business system disclosed in an embodiment of the present invention includes application field, basic software field, hardware storage field, security field, application development field, testing field, network field, disaster recovery field, batch scheduling field, monitoring tool field, etc.

[0058] like Figure 2 The figure shows a possible operation and maintenance team composition scheme for a core banking business system disclosed in an embodiment of the present invention. After obtaining the technical field division scheme, the operation and maintenance management team usually establishes multiple operation and maintenance teams in corresponding fields according to the technical field division results, and each operation and maintenance team is responsible for completing the operation and maintenance work in a specific technical field.

[0059] The advantages of this organizational division method are: first, each operation and maintenance team has clear work goals and the objects of their work are clear; second, each technical field is completed by a professional operation and maintenance team to complete the operation and maintenance work in a specific technical field. As their proficiency improves, the overall operation and maintenance efficiency will also be improved.

[0060] The application area is mainly responsible for taking the lead in capacity management of the bank's core business systems, application version management, support for important business activities (such as quarterly and annual interest settlement and year-end transfer of the bank's core business systems), daily monitoring of transaction operation status, and organizing emergency response in various technical areas when system transaction anomalies occur.

[0061] The basic software area is mainly responsible for the operation and maintenance management of basic software. The scope of basic software for the bank's core business system may include database software, middleware software, operating system software, open source software, tool software, monitoring software, etc.

[0062] The hardware storage area is mainly responsible for hardware equipment management, computer room management, storage management, etc.

[0063] The security area mainly completes the management of various encryption hardware and security software used in the bank's core business systems, key management, intrusion detection management, etc.

[0064] The application development area mainly completes the functional development of the bank's core business system application software based on the needs of the business departments, and completes the delivery of the application software to the application field after completing the testing in the testing area.

[0065] The testing area is mainly responsible for completing the application software delivered by the development area, conducting functional and non-functional testing processes, and ensuring the delivery quality of the application software.

[0066] The network area is mainly responsible for the management of network infrastructure, completing network capacity management and network operation monitoring of the bank's core business systems.

[0067] The main tasks in the disaster recovery area include planned and unplanned disaster recovery switching and disaster recovery drills for the bank's core business systems, including confirmation of switching plans and external reporting of switching results.

[0068] The batch scheduling area is mainly responsible for completing centralized batch processing tasks such as internal account entry within the daytime non-business peak window of the bank's core business system, and promoting the use of batch scheduling tools to other application systems of the bank.

[0069] The monitoring tool area is mainly responsible for the research and development, operation and maintenance of monitoring tools, including basic monitoring, transaction monitoring, operation and maintenance tools, etc.

[0070] In the core business system of a bank based on a distributed architecture, a change work order usually involves multiple technical fields, and the implementation of a change work order requires the collaborative operation of operation and maintenance teams in multiple technical fields.

[0071] Taking the process of upgrading the network card microcode of a host in the storage hardware field as an example, before the storage hardware operation and maintenance team starts the change, the application field operation and maintenance team needs to implement coordinated changes to migrate the application process instance on the host. The basic software operation and maintenance team needs to coordinate changes to adjust the master-slave replica relationship of the database and complete the downtime of basic software such as the operating system.

[0072] During the period when the storage hardware operation and maintenance team implements the network card microcode upgrade operation, the network operation and maintenance team will monitor the corresponding host network traffic jitter, the corresponding IP address communication is unavailable, etc. For the alarms during this period, the network operation and maintenance team should regard them as planned situations and no action is required.

[0073] After the storage hardware operation and maintenance team completes the network card microcode upgrade, the basic software operation and maintenance team and the application operation and maintenance team need to complete recovery operations such as switching back the primary and backup copies of the database and starting the application process instance. If a network alarm occurs again after a period of time after the change is completed, the network field should initiate the emergency response process to troubleshoot the problem.

[0074] In the existing change work order flow method, including work order creation, work order approval, work order implementation, etc., each work order is mostly limited to the operation and maintenance team in the same technical field. During the work order approval, experts usually conduct risk assessment based on their experience.

[0075] The shortcomings of the existing technology mainly include two aspects. On the one hand, the change work order usually cannot be transferred to the operation and maintenance teams in other technical fields through online means, and cannot meet the change collaborative management requirements across multiple operation and maintenance teams of the same application system. On the other hand, the risk assessment of the change work order may have subjective bias, and it is impossible to conduct risk assessment from the overall perspective of the bank's core business system, which is one-sided.

[0076] In order to solve the problems existing in the above-mentioned prior art, Figure 3 FIG. 1 is a flow chart of a method for transferring a work order according to an embodiment of the present invention, which mainly includes the following steps:

[0077] Step S301: Obtain a change coordination control table corresponding to the current field filled in by the operation and maintenance personnel, and create a change work order based on the change coordination control table.

[0078] In step S301, the current field refers to the technical field where the change is initiated, and a change work order is established by obtaining a change coordination control table filled in by the operation and maintenance team in the technical field.

[0079] Exemplarily, the change coordination control table is as follows:

[0080]

[0081]

[0082] The basic components of the change coordination control table include four parts: preparation stage, change stage, verification stage, rollback and emergency process.

[0083] The components of each stage include the change items, implementation methods, operating environment, start time, end time, specific collaborative areas, etc. Furthermore, it can also include: implementer, reviewer, whether collaboration is involved and change date.

[0084] Step S302: Obtain a change quantification review form corresponding to the current field filled in by the operation and maintenance personnel.

[0085] In step S302, the change quantitative review table includes: multiple impact indicators, the weight corresponding to each impact indicator, and the indicator score corresponding to each impact indicator.

[0086] It should be noted that the operation and maintenance personnel only need to fill in the indicator results of each influencing indicator in the change quantitative review table. According to the preset rules in the table, the indicator score corresponding to each indicator result can be obtained.

[0087] Taking the application field as an example, the corresponding change quantitative review table is as follows:

[0088]

[0089]

[0090] The basic components of the change quantitative review form include impact indicators, weights, levels, and weighted scores.

[0091] Among them, the impact indicators can be subdivided into sub-indicators such as data risk, operational risk, and operational impact.

[0092] If necessary, each influencing indicator can be further subdivided. Taking data risk as an example, data risk can be further broken down into two sub-indicators: number of records and branch scope.

[0093] The weight indicates the degree of impact that a change operation on this sub-item may have on the normal operation of the bank's core business system. This value can be assigned an initial value based on the experience of domain experts, and can be continuously iterated and optimized during the change work order processing.

[0094] The grades are divided into three levels: high-end, mid-range and low-end. The determination of high, medium and low grades is based on the filled-in indicator results. The indicator scores mapped to high-end, mid-range and low-end are 4, 2 and 0.5 respectively.

[0095] Step S303: Based on the weights corresponding to the various influencing indicators and the indicator scores corresponding to the various influencing indicators, the risk of the change work order to the current field is quantified to obtain a first risk value.

[0096] In the specific implementation process of step S303, for each influencing indicator, the product of the weight corresponding to the influencing indicator and the indicator score corresponding to the influencing indicator is calculated to obtain the weight score of the influencing indicator; based on the weight scores corresponding to each influencing indicator, the first risk value is obtained by summing them up.

[0097] Taking the above-mentioned change quantitative review table as an example, the first risk value is the sum of the scores after each weighting.

[0098] Assume that after further subdivision, there are n impact indicators for change order evaluation in a certain technical field, and the weight of each impact indicator is w i , the corresponding level is l i Among them l i ={4,2,0.5}, where i is a positive integer and 1<=i<=n, then the risk quantitative assessment value r in the technical field where the change work order is located can be described as:

[0099]

[0100] In an embodiment of the present invention, a quantitative risk assessment process for the change work order in the technical field to which it belongs is completed, and no domain experts are required to make subsequent manual judgments, so that the risk identification process of all change work orders has quantitative standards to rely on, thus solving the problem of insufficient change risk assessment due to subjective bias in manual judgment.

[0101] Step S304: If the first risk value is less than the risk threshold corresponding to the current field, the change order is transferred to each other field online, and the risk of the change order to each other field is quantified to obtain each second risk value.

[0102] In step S304, after the bank's core business system is divided into various technical areas, the operation and maintenance system is also divided into various technical areas accordingly, and the corresponding operation and maintenance team is responsible for it. The change work order is circulated online through the operation and maintenance system. When the change work order is circulated to other areas, the corresponding operation and maintenance personnel fill in the change quantitative review form or the cross-quantitative review form, so as to quantitatively evaluate the risks of the change work order to other areas based on the change quantitative review form or the cross-quantitative review form.

[0103] It should be noted that the change risk quantification assessment process carried out during the change work order establishment phase can be regarded as the first-level approval process for change work orders in the existing change process, namely, the expert review process in the technical field.

[0104] If it is found during the first-level approval process of the change order that the quantitative risk assessment value of the change order has exceeded the tolerance threshold of the change order set in the technical field (that is, the first risk value is greater than or equal to the risk threshold corresponding to the current field), then the change plan of the change order should first be adjusted within the management scope of the technical field, such as disassembling the change items, selecting another change window (including the change start time, the application downtime window, etc.) to actively reduce the change risk, and then return to step S302 to re-perform the quantitative change risk assessment.

[0105] If the first-level approval process finds that the risk assessment quantitative value of the change work order does not exceed the change work order tolerance threshold set for the technical field (that is, the first risk value is less than the risk threshold corresponding to the current field), then the change work order can be transferred to other technical fields, and the cross-technical field change order cross-risk assessment stage can be started, thus finally entering the overall quantitative assessment stage.

[0106] In the specific implementation process of step S304, for each other field, it is determined whether there is a collaborative change work order in the other field.

[0107] It should be noted that the collaborative change work order is established by the current field based on the collaborative change requirements at the same time as the change work order is established. The specific process is: when the change work order is established, the establishment requirement of the collaborative change work order can initiate a service request online to other fields that need to be coordinated through the data center responsible for operation and maintenance. The operation and maintenance personnel of other fields that need to be coordinated implement the establishment process of the collaborative change work order based on the change system control table in this technical field. The implementation process is the same as step S301.

[0108] If so, obtain the corresponding quantitative change review table for other areas; based on the weights corresponding to each influencing indicator in the quantitative change review table for other areas and the indicator scores corresponding to each influencing indicator, quantify the risks of the collaborative change work order to other areas to obtain a second risk value.

[0109] It should be noted that if other fields need to implement collaborative change orders, the risk of the change order to the other field can be judged by the risk of the collaborative change order to the other field. The risk quantification method of the collaborative change order to other fields is consistent with the risk quantification method of the change order to the current field, that is, the content corresponding to steps S302 to S303 is that the risk quantification review table uses the change quantification review table corresponding to other fields, which is equivalent to using the first risk value of the collaborative change order to other fields as the second risk value of the change order to the other field.

[0110] If not, obtain a cross-change quantitative review table; based on the weights corresponding to each cross-impact indicator and the indicator scores corresponding to each cross-impact indicator in the cross-change quantitative review table, quantify the risks of the change work order to other areas to obtain a second risk value.

[0111] Among them, the cross-change quantitative review table is the cross-change quantitative review table corresponding to other fields, which includes: multiple cross-impact indicators, the weight corresponding to each cross-impact indicator, and the indicator score corresponding to each cross-impact indicator. The indicator score corresponding to each cross-impact indicator is filled in by the operation and maintenance personnel of other fields.

[0112] It should be noted that if the change order initiated in the current field does not introduce the collaborative change orders that need to be implemented in other fields, the risk of the change order to each other field should be quantified from the perspective of the current field. The risk identification process of the change order that needs to be carried out across technical fields from the current field can be regarded as a secondary review process in the original change order management process.

[0113] Taking the application field as an example of other fields, the cross-quantification review table used to quantify the risk of change work orders initiated in the current field is as follows (extracted part):

[0114]

[0115]

[0116] The application field conducts cross-risk quantification on the change work orders initiated in the current field. The basic structure of the change quantification review form used may include four items: impact indicator, weight, importance, and weighted score.

[0117] Among them, the influencing indicators can be subdivided into architecture and application audit, high availability audit, performance capacity audit, monitoring audit, security control audit, basic component / framework changes, version-related and other indicators.

[0118] If necessary, each influencing indicator can be further subdivided. For example, the architecture and application review indicators are further subdivided into 10 sub-indicators, including deployment architecture, transaction line transformation, transaction addition, deletion, and modification, database table structure change, database table addition and deletion, data initialization / data conversion / content modification, database important parameter changes, job flow dependency adjustment, job addition and deletion, and job dependency adjustment.

[0119] Among them, the weight and importance indicate the possible impact on the normal operation of the bank's core business system if the sub-item is changed. The value can be assigned an initial value based on the experience of domain experts, and can be optimized through continuous iteration during the change work order processing.

[0120] Among them, the importance can be divided into three levels: important, involved, and not involved. The indicator scores mapped to the three levels are 2, 1, and 0 respectively.

[0121] After calculation using the same weighted algorithm as the first-level review process, the cross-quantified risk of the change work order initiated by the application field to the current field can be obtained, realizing the process of quantitative assessment of cross-risks in the technical field.

[0122] Step S305: Calculate a total risk value based on the first risk value, each second risk value and each pre-set risk weight corresponding to each other field.

[0123] In the specific implementation process of step S305, it is assumed that the core business system of the bank is divided into m different technical fields for operation and maintenance, and the weight of the cross-risk quantitative assessment of the cross-technical field change work order in each technical field is (i.e., risk weight), the quantitative assessment value of each technical field for the risk quantitative assessment of the cross-technical field change work order is (i.e., each second risk value), where j is a positive integer and 1<=j<=m, the total risk value after completing the cross-technical change order risk assessment in all other fields for:

[0124]

[0125] The overall risk quantification assessment stage of the change work order can be regarded as the three-level approval process of the existing change management.

[0126] The change work order has gone through the first-level quantitative review process within the technical field, the second-level quantitative review process of cross-technical field review, and the third-level review stage of overall risk quantitative assessment. The change work order has completed the circulation and risk quantitative assessment in all technical fields of the bank's core business system.

[0127] In the embodiments of the present invention, firstly, information synchronization of the change work order is performed among all technical fields, so that all technical fields are synchronized to the existence of the change work order; secondly, a quantitative evaluation process of the change work order is realized, and each technical field has a specific quantitative grasp of the degree of influence of the change work order on the technical field to which it belongs; thirdly, after the final overall risk quantitative evaluation process, the data center responsible for the operation and maintenance of the core business system of the bank has a manageable quantitative basis for the management of all change work orders in the change management system, which is convenient for improving the overall change management efficiency and level.

[0128] In one embodiment, if the total risk value is greater than or equal to the total risk threshold, the change order is adjusted; based on the adjusted change order, the process returns to step S302 until the total risk value is less than the total risk threshold.

[0129] Step S306: If the total risk value is less than the total risk threshold, the change operation corresponding to the change work order is implemented.

[0130] In step S306, the operation and maintenance teams of the current field and other fields that need to be coordinated synchronously and collaboratively implement specific change operations within a specified period of time according to the change coordination control table.

[0131] In one embodiment, before implementing the change operation corresponding to the change work order, the method further includes:

[0132] For each other field, an emergency response plan for the change work order is set based on the corresponding second risk value, so that when an abnormality occurs during the implementation of the change operation corresponding to the change work order, the emergency response plan is executed.

[0133] It should be noted that the operation and maintenance teams in other areas that do not require coordination will be on standby during the change implementation phase and the specified period after the change is completed. If any abnormality occurs in the transaction processing of the bank's core business system during the above period, the emergency response plan prepared in advance will be immediately activated to achieve the operation and maintenance goal of transaction recovery as quickly as possible.

[0134] For example, the application field is other fields, and different levels of emergency response measures can be formulated according to the interval distribution of the second risk value, and the technical fields for implementing the response measures are clearly defined, as shown in the following table:

[0135] Second Value at Risk Distribution Disposal measures Implementer Below 50 Transaction Limit Application field operation and maintenance team 50～80 Fault Isolation Change the work order to initiate the technical area operation and maintenance team 80 and above Disaster recovery switch Disaster recovery operation and maintenance team

[0136] It should be noted that in the original method of implementing the change work order flow, except for the current field where the change is initiated, it is difficult for other fields to grasp the scope of the change work orders to be implemented every day in the bank's core business system. Therefore, it is impossible to formulate emergency plans in advance for specific change work orders, and the bank is in a passive situation for a long time in the emergency response work when encountering unexpected situations.

[0137] Therefore, in the embodiment of the present invention, each other field prepares in advance an emergency response plan that may be activated during and after the implementation of the change work order based on the corresponding second risk value, thereby improving the efficiency of emergency response.

[0138] In one embodiment, after implementing the change operation corresponding to the change work order, the post-quantitative evaluation stage is entered, including: quantitatively evaluating the change quantitative scores of the change work order in the current field and each other field; based on the change quantitative scores corresponding to the current field, modifying the weights corresponding to the influencing indicators in the change quantitative review table corresponding to the current field; for each other field, based on the corresponding change quantitative scores, modifying the weights corresponding to the influencing indicators in the change quantitative review table corresponding to the other fields.

[0139] Furthermore, based on the corresponding change quantification scores, the weights in the corresponding cross-quantification review table for other fields, as well as the weights of the cross-risk quantitative assessment of change orders across technical fields in other fields are: Make modifications.

[0140] Furthermore, after completing the post-quantitative evaluation stage of the change work order, the change work order is closed and the circulation of the change work order ends.

[0141] It should be noted that the purpose of the quantitative evaluation after the change is, firstly, to summarize the possible deficiencies in the implementation plan in the change coordination control table, such as whether the implementation steps and implementation windows need to be adjusted; secondly, to further evaluate the accuracy of the quantitative evaluation of the change work order at each stage; thirdly, if the emergency response plan is activated during the change implementation stage or within a specific period of time after the implementation is completed, the operation and maintenance teams in various technical fields should re-analyze the effectiveness of the emergency response plan formulated in the early stage and make timely improvements to the deficiencies of the emergency response plan.

[0142] The post-quantitative assessment method of the change work order can be implemented in the same way as the risk quantitative assessment process before the change, which includes the post-quantitative assessment of the technical field of the change work order establishment, the cross-technical field post-quantitative assessment, and the overall post-quantitative assessment. The main implementation components of each stage are the post-quantitative review form for each technical field, the post-quantitative review form for cross-technical fields, and the preset weights for the post-quantitative assessment between each technical field.

[0143] Correspondingly, each technical operation and maintenance field needs to build a corresponding post-quantitative evaluation table to realize the evaluation process of post-quantitative evaluation of change work orders. At the same time, corresponding evaluation weights can be configured for each technical field in the overall post-quantitative evaluation stage as needed.

[0144] Based on the change work order circulation method disclosed in the above-mentioned embodiment of the present invention, in this scheme, the change work order is circulated online to various other fields to meet the change collaborative management requirements across multiple operation and maintenance teams of the same application system. By presetting the change quantitative review form, the operation and maintenance personnel can fill in the change quantitative review form according to the content requirements and then conduct quantitative evaluation, thereby reducing the possible subjective deviation in the risk assessment of the change work order, and combining with the cross-quantitative review form to achieve the purpose of risk assessment from the overall perspective of the bank's core business system.

[0145] Corresponding to the method for transferring a work order disclosed in the above embodiment of the present invention, Figure 4 As shown, it is a structural diagram of a flow device for changing a work order disclosed in an embodiment of the present invention, including: a creation unit 401, an acquisition unit 402, a first quantification unit 403, a second quantification unit 404, a total risk calculation unit 405 and an implementation unit 406.

[0146] The creation unit 401 is used to obtain a change coordination control table corresponding to the current field filled in by the operation and maintenance personnel, and to create a change work order based on the change coordination control table.

[0147] The acquisition unit 402 is used to acquire a change quantitative review form corresponding to the current field filled in by the operation and maintenance personnel; the change quantitative review form includes: multiple impact indicators, the weight corresponding to each impact indicator, and the indicator score corresponding to each impact indicator.

[0148] The first quantification unit 403 is used to quantify the risk of the change work order to the current field based on the weight corresponding to each impact indicator and the indicator score corresponding to each impact indicator to obtain a first risk value.

[0149] The second quantification unit 404 is used to transfer the change work order to each other field in an online manner if the first risk value is less than the risk threshold corresponding to the current field, and quantify the risk of the change work order to each other field to obtain each second risk value.

[0150] The total risk calculation unit 405 is used to calculate the total risk value based on the first risk value, each second risk value and each pre-set risk weight corresponding to each other field.

[0151] The implementation unit 406 is used to implement the change operation corresponding to the change work order if the total risk value is less than the total risk threshold.

[0152] In one embodiment, the first quantization unit 403 is specifically configured to:

[0153] For each influencing indicator, the product of the weight corresponding to the influencing indicator and the indicator score corresponding to the influencing indicator is calculated to obtain the weight score of the influencing indicator;

[0154] Based on the weight scores corresponding to the various influencing indicators, the first risk value is obtained by summing them up.

[0155] In one embodiment, the second quantization unit 404 is specifically configured to:

[0156] For each other field, determine whether there is a collaborative change work order in other fields; the collaborative change work order is established by the current field based on the collaborative change requirements when the change work order is established;

[0157] If yes, then obtain the change quantitative review table corresponding to other fields; based on the weights corresponding to each influencing indicator in the change quantitative review table corresponding to other fields and the indicator scores corresponding to each influencing indicator, quantify the risk of the collaborative change work order to other fields to obtain a second risk value;

[0158] If not, obtain the cross-change quantitative review table; the cross-change quantitative review table includes: multiple cross-impact indicators, the weight corresponding to each cross-impact indicator and the indicator score corresponding to each cross-impact indicator; based on the weights corresponding to each cross-impact indicator and the indicator score corresponding to each cross-impact indicator in the cross-change quantitative review table, quantify the risk of the change work order to other areas and obtain the second risk value.

[0159] In one embodiment, the device further comprises:

[0160] The emergency unit is used to set an emergency response plan for the change work order for each other field based on the corresponding second risk value before implementing the change operation corresponding to the change work order, so as to execute the emergency response plan when an abnormality occurs during the implementation of the change operation corresponding to the change work order.

[0161] In one embodiment, the device further comprises:

[0162] The post-quantification unit is used to quantitatively evaluate the change quantification scores of the change work order in the current field and each other field after the change operation corresponding to the change work order is implemented; based on the change quantification score corresponding to the current field, the weights corresponding to the influencing indicators in the change quantification review table corresponding to the current field are modified; for each other field, based on the corresponding change quantification score, the weights corresponding to the influencing indicators in the change quantification review table corresponding to the other fields are modified.

[0163] In one embodiment, the device further comprises:

[0164] The adjustment unit is used to adjust the change work order if the first risk value is greater than or equal to the risk threshold, or the total risk value is greater than or equal to the total risk threshold; based on the adjusted change work order, return to execute the step of obtaining the change quantitative review form corresponding to the current field filled out by the operation and maintenance personnel until the first risk value is less than the risk threshold, or the total risk value is less than the total risk threshold.

[0165] Based on the change work order circulation device disclosed in the above-mentioned embodiment of the present invention, in this scheme, the change work order is circulated online to various other fields to meet the change collaborative management requirements across multiple operation and maintenance teams of the same application system. By presetting the change quantitative review form, the operation and maintenance personnel can fill in the change quantitative review form according to the content requirements and then conduct quantitative evaluation, thereby reducing the possible subjective deviation in the risk assessment of the change work order, and combining with the cross-quantitative review form to achieve the purpose of risk assessment from the overall perspective of the bank's core business system.

[0166] Each embodiment in this specification is described in a progressive manner, and the same or similar parts between the embodiments can refer to each other, and each embodiment focuses on the differences from other embodiments. In particular, for the system or system embodiment, since it is basically similar to the method embodiment, the description is relatively simple, and the relevant parts can refer to the partial description of the method embodiment. The system and system embodiments described above are merely schematic, wherein the units described as separate components may or may not be physically separated, and the components displayed as units may or may not be physical units, that is, they may be located in one place, or they may be distributed on multiple network units. Some or all of the modules may be selected according to actual needs to achieve the purpose of the scheme of this embodiment. Ordinary technicians in this field can understand and implement it without creative work.

[0167] Professionals may further appreciate that the units and algorithm steps of each example described in conjunction with the embodiments disclosed herein can be implemented in electronic hardware, computer software, or a combination of the two. In order to clearly illustrate the interchangeability of hardware and software, the composition and steps of each example have been generally described in the above description according to function. Whether these functions are performed in hardware or software depends on the specific application and design constraints of the technical solution. Professionals and technicians may use different methods to implement the described functions for each specific application, but such implementation should not be considered to be beyond the scope of the present invention.

[0168] The above description of the disclosed embodiments enables one skilled in the art to implement or use the present invention. Various modifications to these embodiments will be apparent to one skilled in the art, and the general principles defined herein may be implemented in other embodiments without departing from the spirit or scope of the present invention. Therefore, the present invention will not be limited to the embodiments shown herein, but rather to the widest scope consistent with the principles and novel features disclosed herein.

Claims

1. A method for changing a work order, characterized in that: The method comprises: Obtain a change coordination control form corresponding to the current field filled out by the operation and maintenance personnel, and create a change work order based on the change coordination control form; Obtaining a change quantitative review form corresponding to the current field filled in by an operation and maintenance personnel; the change quantitative review form includes: a plurality of impact indicators, a weight corresponding to each of the impact indicators, and an indicator score corresponding to each of the impact indicators; Based on the weights corresponding to the influencing indicators and the indicator scores corresponding to the influencing indicators, the risk of the change work order to the current field is quantified to obtain a first risk value; If the first risk value is less than the risk threshold corresponding to the current field, the change work order is transferred to each other field in an online manner, and the risk of the change work order to each other field is quantified to obtain each second risk value; Calculate a total risk value based on the first risk value, each of the second risk values ​​and each pre-set risk weight corresponding to each of the other fields; If the total risk value is less than the total risk threshold, the change operation corresponding to the change work order is implemented.

2. The method according to claim 1, characterized in that The step of quantifying the risk of the change work order to the current field based on the weight corresponding to each of the impact indicators and the indicator score corresponding to each of the impact indicators to obtain a first risk value includes: For each of the influencing indicators, calculate the product of the weight corresponding to the influencing indicator and the indicator score corresponding to the influencing indicator to obtain the weight score of the influencing indicator; Based on the weight scores corresponding to the various influencing indicators, a first risk value is obtained by summing them up.

3. The method according to claim 1, characterized in that The quantifying the risk of the change work order to each of the other fields to obtain each second risk value includes: For each of the other fields, determine whether there is a collaborative change work order for the other fields; the collaborative change work order is established by the current field based on the collaborative change requirements and at the same time as the change work order is established; If yes, obtain the change quantitative review table corresponding to the other fields; quantify the risk of the collaborative change work order to the other fields based on the weights corresponding to the impact indicators and the indicator scores corresponding to the impact indicators in the change quantitative review table corresponding to the other fields, and obtain a second risk value; If not, obtain a cross-change quantitative review table; the cross-change quantitative review table includes: multiple cross-impact indicators, the weight corresponding to each of the cross-impact indicators, and the indicator score corresponding to each of the cross-impact indicators; based on the weights corresponding to each of the cross-impact indicators and the indicator scores corresponding to each of the cross-impact indicators in the cross-change quantitative review table, quantify the risk of the change work order to the other areas to obtain a second risk value.

4. The method according to claim 1, characterized in that: Before implementing the change operation corresponding to the change work order, the method further includes: For each of the other fields, an emergency response plan for the change work order is set based on the corresponding second risk value, so that when an abnormality occurs during the implementation of the change operation corresponding to the change work order, the emergency response plan is executed.

5. The method according to claim 1, characterized in that After the change operation corresponding to the change work order is implemented, the method further includes: Quantitatively evaluate the change quantitative scores of the change work order in the current field and each of the other fields; Based on the change quantification score corresponding to the current field, modify the weight corresponding to the impact indicator in the change quantification review table corresponding to the current field; For each of the other fields, based on the corresponding change quantification score, the weight corresponding to the impact indicator in the change quantification review table corresponding to the other field is modified.

6. The method according to any one of claims 1 to 5, characterized in that: The method further comprises: If the first risk value is greater than or equal to the risk threshold, or the total risk value is greater than or equal to the total risk threshold, adjusting the change work order; Based on the adjusted change work order, return to the step of obtaining the change quantitative review form corresponding to the current field filled out by the operation and maintenance personnel until the first risk value is less than the risk threshold, or the total risk value is less than the total risk threshold.

7. A circulation device for changing a work order, characterized in that: The device comprises: A creation unit, used to obtain a change coordination control table corresponding to the current field filled in by the operation and maintenance personnel, and to create a change work order based on the change coordination control table; An acquisition unit is used to acquire a change quantitative review form corresponding to the current field filled in by an operation and maintenance personnel; the change quantitative review form includes: a plurality of impact indicators, a weight corresponding to each of the impact indicators, and an indicator score corresponding to each of the impact indicators; A first quantification unit, configured to quantify the risk of the change work order to the current field based on the weight corresponding to each of the impact indicators and the indicator score corresponding to each of the impact indicators, to obtain a first risk value; A second quantification unit is configured to transfer the change work order to each other field in an online manner if the first risk value is less than a risk threshold corresponding to the current field, and quantify the risk of the change work order to each other field to obtain each second risk value; a total risk calculation unit, configured to calculate a total risk value based on the first risk value, each of the second risk values ​​and each pre-set risk weight corresponding to each of the other fields; An implementation unit is used to implement the change operation corresponding to the change work order if the total risk value is less than the total risk threshold.

8. The device according to claim 7, characterized in that The first quantization unit is specifically used for: For each of the influencing indicators, calculate the product of the weight corresponding to the influencing indicator and the indicator score corresponding to the influencing indicator to obtain the weight score of the influencing indicator; Based on the weight scores corresponding to the various influencing indicators, a first risk value is obtained by summing them up.

9. The device according to claim 7, characterized in that The second quantization unit is specifically used for: For each of the other fields, determine whether there is a collaborative change work order for the other fields; the collaborative change work order is established by the current field based on the collaborative change requirements and at the same time as the change work order is established; If yes, then obtain the change quantitative review table corresponding to the other fields; Quantify the risk of the collaborative change work order to the other field based on the weight corresponding to each of the impact indicators and the indicator score corresponding to each of the impact indicators in the change quantitative review table corresponding to the other field, and obtain a second risk value; If not, obtain the cross-change quantitative review form; The cross-change quantitative review table includes: multiple cross-impact indicators, the weight corresponding to each cross-impact indicator, and the indicator score corresponding to each cross-impact indicator; Based on the weights corresponding to the respective cross-impact indicators and the indicator scores corresponding to the respective cross-impact indicators in the cross-change quantitative review table, the risks of the change work order to the other areas are quantified to obtain a second risk value.

10. The device according to claim 7, characterized in that The device also includes: The emergency unit is used to set an emergency response plan for the change work order for each of the other fields based on the corresponding second risk value before implementing the change operation corresponding to the change work order, so as to execute the emergency response plan when an abnormality occurs during the implementation of the change operation corresponding to the change work order.

Images