Quantitative analysis method, device and equipment for operation and maintenance work

Abstract

The invention provides an operation and maintenance work quantitative analysis method, device and equipment, and relates to the technical field of computers, and the method comprises the steps: obtaining the workload of each operation and maintenance work of operation and maintenance personnel; determining the workload score of each operation and maintenance field of the operation and maintenance personnel in a preset period, wherein the operation and maintenance fields are formed by classifying multiple items of operation and maintenance work; constructing a matrix of workload scores of operation and maintenance fields corresponding to different periods, and standardizing the matrix; and setting a weight corresponding to each operation and maintenance field, and evaluating the total score of the operation and maintenance personnel in each operation and maintenance field and the overall operation and maintenance score of the operation and maintenance personnel. In this way, multiple operation and maintenance work can be divided into multiple operation and maintenance fields for workload statistics, work quantification is achieved, operation and maintenance personnel can know the working capacity conditions of different fields, and improvement of the working capacity of the operation and maintenance personnel is facilitated.

Description

Technical Field

[0001] The present application relates to the field of computer technology, and in particular to a method, device and equipment for quantitative analysis of operation and maintenance work. Background Art

[0002] The operation and maintenance personnel are responsible for the daily operation and maintenance of the system to ensure that the system can provide continuous services to users and guarantee the stability of the services.

[0003] At present, due to the rapid iteration and increasing complexity of software products, the requirements for business continuity are also constantly increasing. How to quantitatively evaluate the operation and maintenance work of operation and maintenance personnel, and then give full play to and reflect the value of front-line operation and maintenance personnel, and reliably evaluate the ability level and work quality and efficiency of front-line operation and maintenance personnel, is of great significance to improving the overall operation and maintenance level. Summary of the invention

[0004] In view of this, the present application provides a method, device and equipment for quantitative analysis of operation and maintenance work, aiming to solve the technical problem of how to quantitatively evaluate the operation and maintenance work of operation and maintenance personnel.

[0005] In a first aspect, the present application provides a method for quantitative analysis of operation and maintenance work, including:

[0006] Obtain the workload of various operation and maintenance tasks of operation and maintenance personnel;

[0007] Determine the workload score of each operation and maintenance field of the operation and maintenance personnel within a preset period, wherein the operation and maintenance field is formed by classifying a plurality of the operation and maintenance tasks;

[0008] Construct a matrix of workload scores of operation and maintenance fields corresponding to different periods and standardize them; set weights corresponding to each of the operation and maintenance fields, and evaluate the overall operation and maintenance scores of the operation and maintenance personnel and the total scores of each operation and maintenance field.

[0009] Optionally, obtaining the workload of various operation and maintenance tasks of the operation and maintenance personnel includes:

[0010] Obtaining a processing workload of a first operation and maintenance work of an operation and maintenance personnel in an operation and maintenance work platform, where the first operation and maintenance work includes one or more operation and maintenance work of events, alarms, problems, service requests, changes, emergency operations, and equipment maintenance;

[0011] Obtain the additional workload of the second operation and maintenance work supplemented and approved by the operation and maintenance personnel;

[0012] Obtaining the basic score and error score of the third operation and maintenance work of the operation and maintenance personnel, wherein the third operation and maintenance work includes on-duty performance work and emergency performance work;

[0013] The quality and efficiency improvement scores of each system maintained by the operation and maintenance personnel are obtained, and the quality and efficiency improvement scores are determined according to the maturity level of the operation and maintenance system, the compliance status, the number of pending tasks, and the urgency of the operation and maintenance system.

[0014] Optionally, the event processing workload includes: the total number of events processed and the total number of events processed with timeout;

[0015] The processing workload of the service request includes: the total number of service requests processed and the total number of service requests processed with timeout;

[0016] The workload of the said issues includes: the total number of issues submitted and resolved;

[0017] The alarm processing workload includes: the total number of alarms handled, the total number of alarms closed, the total number of alarms that were handled overtime, the total number of alarms that were closed overtime, the total number of alarms of the handled system, and the total number of alarms of the system closed by the user;

[0018] The processing workload of the changes includes: the total number of data changes implemented, the total number of assembly line changes implemented, the total number of data changes reviewed, and the total number of assembly line changes reviewed;

[0019] The processing workload of the equipment maintenance includes: the workload of the initiated equipment maintenance process, the workload of the closed equipment maintenance process, the workload of the feedback equipment maintenance process, the workload of the initiated equipment maintenance verification process and the workload of the closed equipment maintenance verification process;

[0020] The supplementary workload of the second operation and maintenance work includes: the workload of data extraction, the workload of upgrade and maintenance, the workload of year-end settlement, the workload of cooperating with stress testing, and the workload of participating in drills;

[0021] The processing workload of the emergency operation includes: the total number of fuse operations implemented, the total number of current limiting operations implemented, and the total number of degradation operations implemented.

[0022] Optionally, the operation and maintenance areas include daily operation and maintenance areas, duty areas, emergency areas and quality and efficiency improvement areas.

[0023] Optionally, determining the workload score of the operation and maintenance personnel in each operation and maintenance field within a preset period includes:

[0024] The workload score of the daily operation and maintenance field is determined by counting the processing workload score of the first operation and maintenance work, the supplementary workload score of the second operation and maintenance work, the basic score and the error score of the third operation and maintenance work, and the score of the operation and maintenance personnel for improving the quality and efficiency of the operation and maintenance system within a preset period, wherein the processing workload score of the first operation and maintenance work is determined according to the processing workload of the first operation and maintenance work, and the supplementary workload score of the second operation and maintenance work is determined according to the supplementary workload of the second operation and maintenance work;

[0025] Counting the basic score and error score of the on-duty work within the preset period to determine the workload score of the on-duty area;

[0026] The processing workload score of the emergency operation and the basic score and error score of the emergency performance work within the preset period are counted to determine the workload score of the emergency field; the processing workload score of the emergency operation is determined according to the processing workload of the emergency operation;

[0027] The scores of quality improvement and efficiency enhancement of all systems maintained by the operation and maintenance personnel within the preset period are counted to determine the workload scores in the quality improvement and efficiency enhancement areas.

[0028] Optionally, constructing a matrix of workload scores of operation and maintenance fields corresponding to different periods and standardizing the matrix; setting weights corresponding to the operation and maintenance fields, and evaluating the overall operation and maintenance scores of the operation and maintenance personnel and the total scores of the operation and maintenance fields include:

[0029] Select the workload of each operation and maintenance field within multiple consecutive preset periods to build a data matrix;

[0030] The Delphi method is used to determine the first weight of each operation and maintenance field, and the data matrix is ​​standardized based on the first weight;

[0031] Based on the standardized data matrix, the entropy method is used to estimate the second weight of each operation and maintenance field, and the total score of each operation and maintenance field in multiple consecutive preset periods and the overall operation and maintenance score of the operation and maintenance personnel are determined by weighted summation.

[0032] Optionally, the calculation method for normalizing the data matrix in combination with the first weight is:

[0033]

[0034] Among them, E i ' j is the standardized index value of the jth field in the i-th period, E ij is the original value of the jth field in the ith period, E ijmax is the original highest score of the jth field in the i-th cycle, e jis the first weight of the jth field.

[0035] In a second aspect, the present application also provides a device for quantitative analysis of operation and maintenance work, including:

[0036] The acquisition module is used to obtain the workload of various operation and maintenance tasks of the operation and maintenance personnel;

[0037] A calculation module, used to determine the workload score of each operation and maintenance field of the operation and maintenance personnel within a preset period, wherein the operation and maintenance field is formed by classifying a plurality of the operation and maintenance tasks;

[0038] The evaluation module is used to construct a matrix of workload scores of operation and maintenance fields corresponding to different periods and standardize them; set weights corresponding to each operation and maintenance field, and evaluate the total score of the operation and maintenance personnel in each operation and maintenance field and the overall operation and maintenance score of the operation and maintenance personnel.

[0039] In a third aspect, the present application provides an operation and maintenance work quantitative analysis device, including a memory and a processor, the memory being used to store instructions or codes, and the processor being used to execute the instructions or codes so that the device performs an operation and maintenance work quantitative analysis method as described in any one of the above.

[0040] Optionally, the device further comprises a display screen.

[0041] The display screen is used to display the total scores of the operation and maintenance personnel in each operation and maintenance field and the overall operation and maintenance score of the operation and maintenance personnel within a continuous target preset period; and / or, to display the total scores of multiple operation and maintenance personnel included in the operation and maintenance personnel group in each operation and maintenance field and the overall operation and maintenance score of the operation and maintenance personnel.

[0042] The present application provides a method, device and equipment for quantitative analysis of operation and maintenance work, which relates to the field of computer technology, including: obtaining the workload of various operation and maintenance work of operation and maintenance personnel; determining the workload score of the operation and maintenance personnel in each operation and maintenance field within a preset period, and the operation and maintenance field is formed by classifying multiple operation and maintenance work; constructing a matrix of workload scores of operation and maintenance fields corresponding to different periods and standardizing them; setting weights corresponding to each operation and maintenance field, and evaluating the total score of the operation and maintenance personnel in each operation and maintenance field and the overall operation and maintenance score of the operation and maintenance personnel. Divide multiple operation and maintenance tasks into multiple operation and maintenance areas to conduct workload statistics and realize work quantification, so that the operation and maintenance personnel can understand the work situation in each area. Furthermore, through weighted summation, the operation and maintenance personnel can understand their overall operation and maintenance work situation. In this way, not only the analysis of the operation and maintenance capabilities of the operation and maintenance personnel can be realized, but also the statistical comparison of the operation and maintenance workload of the operation and maintenance personnel for multiple consecutive cycles can be realized; furthermore, the analysis of different operation and maintenance personnel can also be realized, and the operation and maintenance personnel can be compared with other operation and maintenance personnel, and the work situation of the operation and maintenance personnel in the same group or department can be quantitatively analyzed, which helps the operation and maintenance personnel to know from horizontal and vertical comparisons where their own operation and maintenance capabilities need to be learned and improved. BRIEF DESCRIPTION OF THE DRAWINGS

[0043] In order to more clearly illustrate the technical solutions in this embodiment or the prior art, the drawings required for use in the embodiments or the description of the prior art will be briefly introduced below. Obviously, the drawings described below are only some embodiments of the present application. For ordinary technicians in this field, other drawings can be obtained based on these drawings without paying creative work.

[0044] Figure 1 A schematic diagram of a method for quantitative analysis of operation and maintenance work provided in an embodiment of the present application;

[0045] Figure 2 A schematic diagram of a process for evaluating the overall operation and maintenance score of the operation and maintenance personnel and the total score of each operation and maintenance field provided in an embodiment of the present application;

[0046] Figure 3 A schematic diagram of the structure of a device for quantitative analysis of operation and maintenance work provided in an embodiment of the present application. DETAILED DESCRIPTION

[0047] In order to be able to understand the features and technical contents of the embodiments of the present disclosure in more detail, the implementation of the embodiments of the present disclosure is described in detail below in conjunction with the accompanying drawings. The attached drawings are for reference only and are not used to limit the embodiments of the present disclosure. In the following technical description, for the convenience of explanation, a full understanding of the disclosed embodiments is provided through multiple details. However, one or more embodiments can still be implemented without these details. In other cases, to simplify the drawings, well-known structures and devices can be simplified for display.

[0048] The terms "first", "second", etc. in the specification and claims of the embodiments of the present disclosure and the above-mentioned drawings are used to distinguish similar objects, and are not necessarily used to describe a specific order or sequence. It should be understood that the terms used in this way can be interchanged where appropriate, so that the embodiments of the embodiments of the present disclosure described herein. In addition, the terms "including" and "having" and any variations thereof are intended to cover non-exclusive inclusions.

[0049] Unless otherwise stated, the term "plurality" means two or more.

[0050] In the embodiment of the present disclosure, the character " / " indicates that the preceding and following objects are in an "or" relationship. For example, A / B indicates: A or B.

[0051] The term "and / or" is a description of the association relationship between objects, indicating that three relationships can exist. For example, A and / or B means: A or B, or, A and B.

[0052] It should be noted that the user information (including but not limited to user device information, user personal information, etc.) and data (including but not limited to data used for analysis, stored data, displayed data, etc.) involved in this application are all information and data authorized by the user or fully authorized by all parties, and the collection, use and processing of relevant data must comply with relevant laws, regulations and standards of relevant countries and regions.

[0053] In order to make the purpose, technical solution and advantages of the embodiments of the present application clearer, the technical solution in the embodiments of the present application will be clearly and completely described below in conjunction with the drawings in the embodiments of the present application. Obviously, the described embodiments are only part of the embodiments of the present application, not all of the embodiments. Based on the embodiments in the present application, all other embodiments obtained by ordinary technicians in this field without creative work are within the scope of protection of this application.

[0054] See also Figure 1 , Figure 1 A flowchart of a method for quantitative analysis of operation and maintenance work provided in an embodiment of the present application, wherein the method for quantitative analysis of operation and maintenance work includes:

[0055] S101. Obtain the workload of various operation and maintenance tasks of the operation and maintenance personnel.

[0056] It is understandable that the selection of various operation and maintenance tasks can collect operation and maintenance work information in different operation and maintenance fields based on the scale, technical level, job responsibilities and assessment focus of different companies.

[0057] S102, determining the workload score of each operation and maintenance field of the operation and maintenance personnel within a preset period, wherein the operation and maintenance field is formed by classifying a plurality of the operation and maintenance tasks;

[0058] It is understandable that the operation and maintenance field can divide various operation and maintenance tasks as needed, and the operation and maintenance tasks included in each operation and maintenance field may overlap, or of course, they may be different from each other. For example, the operation and maintenance field can be divided based on different positions, such as emergency positions, daily maintenance positions, etc., and different operation and maintenance workloads are obtained for different positions. The workload of each operation and maintenance task is multiplied by a preset coefficient to obtain the workload score of the operation and maintenance task.

[0059] S103, construct a matrix of workload scores of operation and maintenance fields corresponding to different periods and standardize them; set weights corresponding to each of the operation and maintenance fields, and evaluate the total scores of the operation and maintenance personnel in each operation and maintenance field and the overall operation and maintenance scores of the operation and maintenance personnel.

[0060] Based on the above prevention, multiple operation and maintenance tasks are divided into multiple operation and maintenance areas for workload statistics, so as to realize work quantification and enable the operation and maintenance personnel to understand the work situation in each area. Furthermore, through weighted summation, the operation and maintenance personnel can understand their overall operation and maintenance work situation. In this way, not only the analysis of the operation and maintenance capabilities of the operation and maintenance personnel can be realized, but also the statistical comparison of the operation and maintenance workload of the operation and maintenance personnel for multiple consecutive cycles can be realized; furthermore, the analysis of different operation and maintenance personnel can also be realized, and the operation and maintenance personnel can be compared with other operation and maintenance personnel, and the work situation of the operation and maintenance personnel in the same group or department can be quantitatively analyzed, which helps the operation and maintenance personnel to know from horizontal and vertical comparisons where their own operation and maintenance capabilities need to be learned and improved.

[0061] In the embodiment of the present application, the above Figure 1 There are possible implementations of step S101, which are described below. It should be noted that the implementations described below are only exemplary and do not represent all implementations of the embodiments of the present application.

[0062] In the above step S101, the workload of various operation and maintenance tasks of the operation and maintenance personnel is obtained, including:

[0063] Obtaining a processing workload of a first operation and maintenance work of an operation and maintenance personnel in an operation and maintenance work platform, where the first operation and maintenance work includes one or more operation and maintenance work of events, alarms, problems, service requests, changes, emergency operations, and equipment maintenance;

[0064] The above events are production and operation activities that cause or may cause service interruption or decline in service quality during the operation of the information system, including production failure events, operational risk items and service requests. The above changes refer to the conscious changes to anything caused by the service environment in information technology IT service management. These changes can include hardware, software, network equipment, configuration files, processes or projects. The above problems are defined in ITIL (IT infrastructure library) as unknown causes of one or more failures. Generally speaking, recurring events, events that may recur, and all major events are considered problems. The above emergency response is to take necessary response measures immediately for conditions that exceed the normal operating status to reduce the threats and impacts of emergencies on system availability and continuity.

[0065] The workload of the first operation and maintenance work can be collected through the operation and maintenance work platform of the operation and maintenance personnel.

[0066] Obtain the supplementary workload of the second operation and maintenance work supplemented and approved by the operation and maintenance personnel.

[0067] The above-mentioned second operation and maintenance work may include data extraction, upgrade maintenance, year-end settlement, cooperation with stress testing, and participation in drills. The operation and maintenance personnel shall fill in the form by themselves and, after approval by the superior supervisor, shall be recorded in the database.

[0068] Obtain the basic score and error score of the third operation and maintenance work of the operation and maintenance personnel, wherein the third operation and maintenance work includes on-duty performance work and emergency performance work.

[0069] Specifically, the basic score and error score of the third operation and maintenance work may include the basic score and error score of the duty performance work, and the basic score and error score of the emergency performance work. The error score is the deducted score and can be set to a negative value.

[0070] The above-mentioned additional workload is determined by the management team of the operation and maintenance personnel and filled in and entered by the administrator.

[0071] The quality improvement and efficiency enhancement score T1 of each system maintained by the operation and maintenance personnel is obtained, and the quality improvement and efficiency enhancement score is determined according to the maturity level of the operation and maintenance system, the compliance status, the number of pending tasks and the urgency of the operation and maintenance system.

[0072] The systems operated and maintained by the above-mentioned operation and maintenance personnel may include one or more. The workload of improving quality and efficiency may be a score determined based on the maturity level of the operation and maintenance system, the compliance status, the number of pending tasks, and the urgency of the operation and maintenance system.

[0073] Taking full account of various operation and maintenance information for quantification improves the reliability of the quantification results of operation and maintenance work and facilitates software implementation.

[0074] Based on the above embodiment, the workload of the above multiple operation and maintenance tasks may be obtained, specifically:

[0075] The event processing workload includes: the total number of events processed and the total number of events processed with timeout;

[0076] The processing workload of the service request includes: the total number of service requests processed and the total number of service requests processed with timeout;

[0077] The workload of the said issues includes: the total number of issues submitted and resolved;

[0078] The alarm processing workload includes: the total number of alarms handled, the total number of alarms closed, the total number of alarms that were handled overtime, the total number of alarms that were closed overtime, the total number of alarms of the handled system, and the total number of alarms of the system closed by the user;

[0079] The processing workload of the changes includes: the total number of data changes implemented, the total number of assembly line changes implemented, the total number of data changes reviewed, and the total number of assembly line changes reviewed;

[0080] The processing workload of the equipment maintenance includes: the workload of the initiated equipment maintenance process, the workload of the closed equipment maintenance process, the workload of the feedback equipment maintenance process, the workload of the initiated equipment maintenance verification process and the workload of the closed equipment maintenance verification process;

[0081] The supplementary workload of the second operation and maintenance work includes: the workload of data extraction, the workload of upgrade and maintenance, the workload of year-end settlement, the workload of cooperating with stress testing, and the workload of participating in drills;

[0082] The processing workload of the emergency operation includes: the total number of fuse operations implemented, the total number of current limiting operations implemented, and the total number of degradation operations implemented.

[0083] Further, in order to determine the workload scores of the operation and maintenance personnel in each operation and maintenance field within a preset period, the workload scores of the operation and maintenance work can be determined online, specifically:

[0084] The event processing workload score includes: the total number of events processed multiplied by the event coefficient to obtain the corresponding score X1; the total number of timeout events processed multiplied by the event coefficient to obtain the corresponding workload score X2;

[0085] The processing workload score of the service request includes: the total number of service requests processed multiplied by the service request coefficient to obtain the corresponding workload score X3 and the total number of timed service requests processed multiplied by the service request coefficient to obtain the corresponding workload score X4;

[0086] The processing workload score of the problem includes: the total number of submitted and solved problems multiplied by the problem coefficient to obtain the corresponding workload score X5;

[0087] The workload score for handling the alarms includes: the total number of alarms handled multiplied by the alarm coefficient to obtain the corresponding workload score X6, the total number of closed alarms multiplied by the alarm coefficient to obtain the corresponding workload score X7, the total number of handled timeout alarms multiplied by the alarm coefficient to obtain the corresponding workload score X8, the total number of closed timeout alarms multiplied by the alarm coefficient to obtain the corresponding workload score X9, the total number of system alarms handled multiplied by the alarm coefficient to obtain the corresponding workload score X 10 The total number of alarms of the closed system multiplied by the alarm coefficient gives the corresponding workload score X 11 ;

[0088] The workload score of the change processing includes: the total number of data changes implemented multiplied by the change coefficient to obtain the corresponding workload score X 12 , the total number of pipeline changes implemented multiplied by the change coefficient to get the corresponding workload score X 13 , multiply the total number of data changes reviewed by the change coefficient to get the corresponding workload score X 14 The total number of pipeline changes reviewed and multiplied by the change coefficient gives the corresponding workload score X 15 ;

[0089] The above pipeline DevOps is a continuous delivery and deployment method that delivers changes from development to production environments through automated processes. DevOps pipelines usually include all steps from code submission to production deployment. Frontline operation and maintenance personnel are mainly responsible for completing the work of code deployment in production.

[0090] The processing workload score of the equipment maintenance includes: the workload of the initiated equipment maintenance process multiplied by the equipment maintenance coefficient to obtain the corresponding workload score X 16 , multiply the workload of the closed equipment maintenance process by the equipment maintenance coefficient to get the corresponding workload score X 17 , multiply the workload of the equipment maintenance process by the equipment maintenance coefficient to get the corresponding workload score X 18 , the workload of the initiated equipment maintenance verification process is multiplied by the equipment maintenance coefficient to obtain the corresponding workload score X 19 The workload of the equipment maintenance verification process and the closed equipment maintenance coefficient are multiplied to obtain the corresponding workload score X 20 ;

[0091] The supplementary workload score of the second operation and maintenance work includes: the workload of data extraction multiplied by the equipment supplement coefficient to obtain the corresponding workload score X 21, the workload of upgrading and maintenance is multiplied by the equipment supplement coefficient to get the corresponding workload score X 22 , multiply the workload of the year-end settlement by the equipment replenishment coefficient to get the corresponding workload score X 23 , multiply the workload of the stress test by the equipment supplement coefficient to get the corresponding workload score X 24 The workload involved in the drill is multiplied by the equipment supplement coefficient to get the corresponding workload score X 25 ; Of course, when filling in the supplementary workload of the second operation and maintenance work, you can also directly fill in the workload score for review.

[0092] The processing workload of the emergency operation includes: the total number of fuse operations implemented multiplied by the emergency operation coefficient to obtain the corresponding workload score X 26 , the total number of current limiting operations implemented is multiplied by the emergency operation coefficient to obtain the corresponding workload score X 27 , the total number of downgrade operations implemented multiplied by the emergency operation coefficient to obtain the corresponding workload score X 28 ;

[0093] The score for the on-duty performance of duties includes: a basic score Y1 determined based on the on-duty performance of the operation and maintenance personnel, and a corresponding deduction score Y2 given by the management team based on the on-duty dereliction of duty of the operation and maintenance personnel; the score for the emergency performance of duties includes: a basic score Z1 determined based on the emergency performance of the operation and maintenance personnel, and a corresponding deduction score Z2 given by the management team based on the emergency dereliction of duty of the operation and maintenance personnel.

[0094] Furthermore, in step S102, the operation and maintenance areas may include daily operation and maintenance areas, duty areas, emergency areas, and quality and efficiency improvement areas.

[0095] Therefore, the determination of the workload of each operation and maintenance field in the above step S102 may include:

[0096] First, the processing workload score of the first operation and maintenance work, the supplementary workload score of the second operation and maintenance work, the basic score and error score of the third operation and maintenance work, and the score of the quality improvement and efficiency enhancement of the operation and maintenance system by the operation and maintenance personnel are statistically calculated within a preset period to determine the workload score of the daily operation and maintenance field.

[0097] The processing workload score of the first operation and maintenance work is determined according to the processing workload of the first operation and maintenance work, and the supplementary workload score of the second operation and maintenance work is determined according to the supplementary workload of the second operation and maintenance work.

[0098] Exemplarily, the preset period may be one day or one week, etc.

[0099] For example, the workload scores in the daily operation and maintenance field on the same day can be calculated by counting the workload scores from X1 to X1 on the same day. 28, and the sum of Y1, Y2, Z1, Z2, and T1.

[0100] Secondly, the workload of the on-duty duties within the preset period is counted to determine the workload of the on-duty area.

[0101] Specifically, Among them, E i2 is the sum of all scores in the duty area in the i-th cycle, Y ij It is the score of the maintenance personnel on duty in the i-th cycle for each duty performance task.

[0102] Then, the processing workload of the emergency operation and the workload of the emergency duty performance work within the preset period are counted to determine the workload in the emergency field.

[0103] Where E i3 is the sum of all workloads in the emergency field in the i-th cycle, Z ij is the score of each emergency duty performed by the maintenance personnel in the i-th period, and D is the processing workload of emergency operations in the i-th period.

[0104] Finally, the workload of improving the quality and efficiency of all systems maintained by the operation and maintenance personnel within the preset period is counted to determine the workload in the area of ​​improving the quality and efficiency.

[0105] In the embodiment of the present application, the above Figure 1 There are possible implementations of step S103.

[0106] It should be noted that the implementation methods given in the following introduction are only exemplary and do not represent all implementation methods of the embodiments of the present application.

[0107] See also Figure 2 A flow chart of evaluating the overall operation and maintenance score of the operation and maintenance personnel and the total score of each operation and maintenance field is shown. The matrix of workload scores of the operation and maintenance fields corresponding to different periods is constructed and standardized; the weight corresponding to each operation and maintenance field is set, and the overall operation and maintenance score of the operation and maintenance personnel and the total score of each operation and maintenance field are evaluated, including:

[0108] S201. Select the workload in each operation and maintenance field within a plurality of consecutive preset periods to construct a data matrix.

[0109] For example, each row of the matrix A may represent a day, and each column may represent a corresponding maintenance area.

[0110] S202, using the Delphi method to determine the first weight of each operation and maintenance field, and performing standardization processing on the data matrix based on the first weight;

[0111] In a possible implementation, a calculation method for normalizing the data matrix in combination with the first weight is:

[0112]

[0113] Among them, E i ' j is the standardized index value of the jth field in the i-th period, E ij is the original value of the jth field in the ith period, E ijmax is the original highest score of the jth field in the i-th cycle, e j is the first weight of the jth field.

[0114] The Delphi method is an important expert survey method. It invites operation and maintenance experts to combine the experience gained from long-term operation and maintenance work with assessment work, and then quantifies the status of each operation and maintenance work. At the same time, it increases the human allocation of weights for each maintenance field, and conducts a more comprehensive evaluation of the work status of each operation and maintenance field.

[0115] Optionally, according to the Delphi method, we invite operation and maintenance experts to use the experience gained from long-term operation and maintenance work and refer to the company's performance appraisal work plan to develop the following weight indicators:

[0116] e1=40,e2=20,e3=20,e4=20 and

[0117] S203. Based on the standardized data matrix, the second weight of each operation and maintenance field is estimated using the entropy method, and the total score of each operation and maintenance field in multiple consecutive preset periods and the overall operation and maintenance score of the operation and maintenance personnel are determined by weighted summation.

[0118] In this way, we can understand the maintenance personnel in different time periods (multiple consecutive cycles form a time period). For example, the above matrix A corresponds to 30 rows of data statistics for one month, and the total score of user personnel in each maintenance field in that month can be evaluated. In addition, through weighted summation, the overall operation and maintenance score of the maintenance personnel in that month can be evaluated as a whole.

[0119] Optionally, based on the above embodiment, a visualization interface may be provided to display the total scores of the operation and maintenance personnel in each operation and maintenance field and the overall operation and maintenance score of the operation and maintenance personnel within a continuous target preset period; to display the total scores of multiple operation and maintenance personnel included in the operation and maintenance personnel group in each operation and maintenance field and the overall operation and maintenance score of the operation and maintenance personnel. Of course, the total scores of the operation and maintenance personnel included in the operation and maintenance personnel group in each operation and maintenance field may also be counted (to obtain the total scores of the operation and maintenance personnel group in each operation and maintenance field) and displayed; the operation and maintenance included in the operation and maintenance personnel group may also be counted. Of course, the operation and maintenance personnel group may also be an operation and maintenance department.

[0120] The above display can be displayed in the form of a list or a statistical chart, and there is no limitation here.

[0121] In this way, the operation and maintenance work status of the operation and maintenance personnel / operation and maintenance personnel group / department in multiple dimensions is statistically displayed, and each field of operation and maintenance work is graphically displayed, compared, and analyzed. It can clearly see the difference in operation and maintenance workload between the individual and the same period in history or with other operation and maintenance personnel in different fields, and also see the work contribution of different operation and maintenance personnel in the same system.

[0122] Optionally, you can also set up downloads to support downloading quantitative work lists for any historical period in multiple dimensions of individuals, functional groups, and departments to facilitate the preparation of analytical reports.

[0123] The above are some specific implementations of a method for quantitative analysis of operation and maintenance work provided by the embodiment of the present application. Based on this, the present application also provides a corresponding device. The device provided by the embodiment of the present application will be introduced from the perspective of functional modularization.

[0124] See also Figure 3 The structural diagram of a maintenance work quantitative analysis device shown in the figure, a maintenance work quantitative analysis device, comprising:

[0125] The acquisition module 301 is used to acquire the workload of various operation and maintenance tasks of the operation and maintenance personnel;

[0126] A calculation module 302 is used to determine the workload score of the operation and maintenance personnel in each operation and maintenance field within a preset period, where the operation and maintenance field is formed by classifying a plurality of the operation and maintenance tasks;

[0127] The evaluation module 303 is used to construct a matrix of workload scores of operation and maintenance fields corresponding to different periods and standardize them; set weights corresponding to each operation and maintenance field, and evaluate the total score of the operation and maintenance personnel in each operation and maintenance field and the overall operation and maintenance score of the operation and maintenance personnel.

[0128] In a specific implementation, the acquisition module 301 is further used to:

[0129] Obtaining a processing workload of a first operation and maintenance work of an operation and maintenance personnel in an operation and maintenance work platform, where the first operation and maintenance work includes one or more operation and maintenance work of events, alarms, problems, service requests, changes, emergency operations, and equipment maintenance;

[0130] Obtain the additional workload of the second operation and maintenance work supplemented and approved by the operation and maintenance personnel;

[0131] Obtaining the basic score and error score of the third operation and maintenance work of the operation and maintenance personnel, wherein the third operation and maintenance work includes on-duty performance work and emergency performance work;

[0132] The quality and efficiency improvement scores of each system maintained by the operation and maintenance personnel are obtained, and the quality and efficiency improvement scores are determined according to the maturity level of the operation and maintenance system, the compliance status, the number of pending tasks, and the urgency of the operation and maintenance system.

[0133] Optionally, the event processing workload includes: the total number of events processed and the total number of events processed with timeout;

[0134] The processing workload of the service request includes: the total number of service requests processed and the total number of service requests processed with timeout;

[0135] The workload of the said issues includes: the total number of issues submitted and resolved;

[0136] The alarm processing workload includes: the total number of alarms handled, the total number of alarms closed, the total number of alarms that were handled overtime, the total number of alarms that were closed overtime, the total number of alarms of the handled system, and the total number of alarms of the system closed by the user;

[0137] The processing workload of the changes includes: the total number of data changes implemented, the total number of assembly line changes implemented, the total number of data changes reviewed, and the total number of assembly line changes reviewed;

[0138] The processing workload of the equipment maintenance includes: the workload of the initiated equipment maintenance process, the workload of the closed equipment maintenance process, the workload of the feedback equipment maintenance process, the workload of the initiated equipment maintenance verification process and the workload of the closed equipment maintenance verification process;

[0139] The supplementary workload of the second operation and maintenance work includes: the workload of data extraction, the workload of upgrade and maintenance, the workload of year-end settlement, the workload of cooperating with stress testing, and the workload of participating in drills;

[0140] The processing workload of the emergency operation includes: the total number of fuse operations implemented, the total number of current limiting operations implemented, and the total number of degradation operations implemented.

[0141] The operation and maintenance areas include daily operation and maintenance areas, duty areas, emergency areas and quality and efficiency improvement areas.

[0142] Optionally, the computing module is further used for:

[0143] The workload score of the daily operation and maintenance field is determined by counting the processing workload score of the first operation and maintenance work, the supplementary workload score of the second operation and maintenance work, the basic score and the error score of the third operation and maintenance work, and the score of the operation and maintenance personnel for improving the quality and efficiency of the operation and maintenance system within a preset period, wherein the processing workload score of the first operation and maintenance work is determined according to the processing workload of the first operation and maintenance work, and the supplementary workload score of the second operation and maintenance work is determined according to the supplementary workload of the second operation and maintenance work;

[0144] Counting the basic score and error score of the on-duty work within the preset period to determine the workload score of the on-duty area;

[0145] The processing workload score of the emergency operation and the basic score and error score of the emergency performance work within the preset period are counted to determine the workload score of the emergency field; the processing workload score of the emergency operation is determined according to the processing workload of the emergency operation;

[0146] The scores of quality improvement and efficiency enhancement of all systems maintained by the operation and maintenance personnel within the preset period are counted to determine the workload scores in the quality improvement and efficiency enhancement areas.

[0147] In a specific implementation, the evaluation module is further used to:

[0148] Select the workload of each operation and maintenance field within multiple consecutive preset periods to build a data matrix;

[0149] The Delphi method is used to determine the first weight of each operation and maintenance field, and the data matrix is ​​standardized based on the first weight;

[0150] Based on the standardized data matrix, the entropy method is used to estimate the second weight of each operation and maintenance field, and the total score of each operation and maintenance field in multiple consecutive preset periods and the overall operation and maintenance score of the operation and maintenance personnel are determined by weighted summation.

[0151] Optionally, the calculation method for normalizing the data matrix in combination with the first weight is:

[0152]

[0153] Among them, E i ' j is the standardized index value of the jth field in the i-th period, E ij is the original value of the jth field in the ith period, E ijmax is the original highest score of the jth field in the i-th cycle, e j is the first weight of the jth field.

[0154] The embodiment of the present application also provides a corresponding operation and maintenance work quantitative analysis device and a computer storage medium for implementing the solution provided in the embodiment of the present application.

[0155] The device includes a memory and a processor, the memory is used to store instructions or codes, and the processor is used to execute the instructions or codes so that the device executes a method for quantitative analysis of operation and maintenance work described in any embodiment of the present application.

[0156] The device also includes a display screen for displaying the total scores of the operation and maintenance personnel in each operation and maintenance field and the overall operation and maintenance score of the operation and maintenance personnel within a continuous target number of preset periods; and / or, displaying the total scores of multiple operation and maintenance personnel included in the operation and maintenance personnel group in each operation and maintenance field and the overall operation and maintenance score of the operation and maintenance personnel.

[0157] The computer storage medium stores codes, and when the codes are executed, the device executing the codes implements a method for quantitative analysis of operation and maintenance work described in any embodiment of the present application.

[0158] The "first" and "second" in the names such as "first" and "second" (if any) mentioned in the embodiments of the present application are only used as name identifiers and do not represent the first or second in order.

[0159] Through the description of the above implementation methods, it can be known that those skilled in the art can clearly understand that all or part of the steps in the above-mentioned embodiment method can be implemented by means of software plus a general hardware platform. Based on such an understanding, the technical solution of the present application can be embodied in the form of a software product, which can be stored in a storage medium, such as a read-only memory (ROM) / RAM, a magnetic disk, an optical disk, etc., including a number of instructions for a computer device (which can be a personal computer, a server, or a network communication device such as a router) to execute the methods described in each embodiment of the present application or some parts of the embodiments.

[0160] Each embodiment in this specification is described in a progressive manner, and the same and similar parts between the embodiments can be referred to each other, and each embodiment focuses on the differences from other embodiments. In particular, for the device embodiment, since it is basically similar to the method embodiment, the description is relatively simple, and the relevant parts can be referred to the partial description of the method embodiment. Some or all of the modules can be selected according to actual needs to achieve the purpose of the scheme of this embodiment. Ordinary technicians in this field can understand and implement it without paying creative work.

[0161] The above description is merely an exemplary embodiment of the present application and is not intended to limit the protection scope of the present application.

Claims

1. A quantitative analysis method for operation and maintenance work, characterized in that: include: Obtain the workload of various operation and maintenance tasks of operation and maintenance personnel; Determine the workload score of each operation and maintenance field of the operation and maintenance personnel within a preset period, wherein the operation and maintenance field is formed by classifying a plurality of the operation and maintenance tasks; Construct a matrix of workload scores of operation and maintenance fields corresponding to different periods and standardize them; set weights corresponding to each of the operation and maintenance fields, and evaluate the overall operation and maintenance scores of the operation and maintenance personnel and the total scores of each operation and maintenance field.

2. The method according to claim 1, characterized in that The workload of various operation and maintenance tasks of the operation and maintenance personnel is obtained, including: Obtaining a processing workload of a first operation and maintenance work of an operation and maintenance personnel in an operation and maintenance work platform, where the first operation and maintenance work includes one or more operation and maintenance work of events, alarms, problems, service requests, changes, emergency operations, and equipment maintenance; Obtain the additional workload of the second operation and maintenance work supplemented and approved by the operation and maintenance personnel; Obtaining the basic score and error score of the third operation and maintenance work of the operation and maintenance personnel, wherein the third operation and maintenance work includes on-duty performance work and emergency performance work; The quality and efficiency improvement scores of each system maintained by the operation and maintenance personnel are obtained, and the quality and efficiency improvement scores are determined according to the maturity level of the operation and maintenance system, the compliance status, the number of pending tasks, and the urgency of the operation and maintenance system.

3. The method according to claim 2, characterized in that The event processing workload includes: the total number of events processed and the total number of events processed with timeout; The processing workload of the service request includes: the total number of service requests processed and the total number of service requests processed with timeout; The workload of the said issues includes: the total number of issues submitted and resolved; The alarm processing workload includes: the total number of alarms handled, the total number of alarms closed, the total number of alarms that were handled overtime, the total number of alarms that were closed overtime, the total number of alarms of the handled system, and the total number of alarms of the system closed by the user; The processing workload of the changes includes: the total number of data changes implemented, the total number of assembly line changes implemented, the total number of data changes reviewed, and the total number of assembly line changes reviewed; The processing workload of the equipment maintenance includes: the workload of the initiated equipment maintenance process, the workload of the closed equipment maintenance process, the workload of the feedback equipment maintenance process, the workload of the initiated equipment maintenance verification process and the workload of the closed equipment maintenance verification process; The supplementary workload of the second operation and maintenance work includes: the workload of data extraction, the workload of upgrade and maintenance, the workload of year-end settlement, the workload of cooperating with stress testing, and the workload of participating in drills; The processing workload of the emergency operation includes: the total number of implemented fuse operations, the total number of implemented current limiting operations, and the total number of implemented downgrade operations.

4. The method according to claim 3, characterized in that: The operation and maintenance areas include daily operation and maintenance areas, duty areas, emergency areas and quality and efficiency improvement areas.

5. The method according to claim 4, characterized in that Determining the workload score of the operation and maintenance personnel in each operation and maintenance field within a preset period includes: The workload score of the daily operation and maintenance field is determined by counting the processing workload score of the first operation and maintenance work, the supplementary workload score of the second operation and maintenance work, the basic score and the error score of the third operation and maintenance work, and the score of the operation and maintenance personnel for improving the quality and efficiency of the operation and maintenance system within a preset period, wherein the processing workload score of the first operation and maintenance work is determined according to the processing workload of the first operation and maintenance work, and the supplementary workload score of the second operation and maintenance work is determined according to the supplementary workload of the second operation and maintenance work; Counting the basic score and error score of the on-duty work within the preset period to determine the workload score of the on-duty area; The processing workload score of the emergency operation and the basic score and error score of the emergency performance work within the preset period are counted to determine the workload score of the emergency field; the processing workload score of the emergency operation is determined according to the processing workload of the emergency operation; The scores of quality improvement and efficiency enhancement of all systems maintained by the operation and maintenance personnel within the preset period are counted to determine the workload scores in the quality improvement and efficiency enhancement areas.

6. The method according to claim 5, characterized in that The matrix of workload scores of the operation and maintenance fields corresponding to different periods is constructed and standardized; the weight corresponding to each of the operation and maintenance fields is set, and the overall operation and maintenance score of the operation and maintenance personnel and the total score of each operation and maintenance field are evaluated, including: Select the workload of each operation and maintenance field within multiple consecutive preset periods to build a data matrix; The Delphi method is used to determine the first weight of each operation and maintenance field, and the data matrix is ​​standardized based on the first weight; Based on the standardized data matrix, the entropy method is used to estimate the second weight of each operation and maintenance field, and the total score of each operation and maintenance field in multiple consecutive preset periods and the overall operation and maintenance score of the operation and maintenance personnel are determined by weighted summation.

7. The method according to claim 6, characterized in that The calculation method for normalizing the data matrix in combination with the first weight is: Among them, E′ ij is the standardized index value of the jth field in the i-th period, E ij is the original value of the jth field in the ith period, E ijmax is the original highest score of the jth field in the i-th cycle, e j is the first weight of the jth field.

8. A quantitative analysis device for operation and maintenance work, characterized in that: include: The acquisition module is used to obtain the workload of various operation and maintenance tasks of the operation and maintenance personnel; A calculation module, used to determine the workload score of each operation and maintenance field of the operation and maintenance personnel within a preset period, wherein the operation and maintenance field is formed by classifying a plurality of the operation and maintenance tasks; The evaluation module is used to construct a matrix of workload scores of operation and maintenance fields corresponding to different periods and standardize them; set weights corresponding to each operation and maintenance field, and evaluate the total score of the operation and maintenance personnel in each operation and maintenance field and the overall operation and maintenance score of the operation and maintenance personnel.

9. A quantitative analysis device for operation and maintenance work, characterized in that: It includes a memory and a processor, wherein the memory is used to store instructions or codes, and the processor is used to execute the instructions or codes so that the device executes a quantitative analysis method for operation and maintenance work as described in any one of claims 1 to 7.

10. The device according to claim 9, characterized in that Also includes a display screen, The display screen is used to display the total scores of the operation and maintenance personnel in each operation and maintenance field and the overall operation and maintenance score of the operation and maintenance personnel within a continuous target preset period; and / or, to display the total scores of multiple operation and maintenance personnel included in the operation and maintenance personnel group in each operation and maintenance field and the overall operation and maintenance score of the operation and maintenance personnel.

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