Message processing method and device, equipment and storage medium

Abstract

The invention discloses a message processing method, device and equipment and a storage medium, and relates to the field of message processing, the message processing method is applied to a message processing platform, and the method comprises the following steps: performing message classification according to message association parameters corresponding to a to-be-sent message, determining a message docking channel, effective time and an approval mode of the to-be-sent message; examining and approving the message to be sent according to the examining and approving mode to obtain an examining and approving result; and when the approval result is a preset passing result, sending the to-be-sent message according to the effective time and the message docking channel. Through the above mode, docking with different channels is realized through the message processing platform, messages can be pushed to clients and operation personnel in time, the timeliness and quality of business promotion and business processing are improved, an official communication channel between clients and business related personnel is established, messages can be managed in a unified manner, and the efficiency of business promotion and business processing is improved. And the flexibility and the expandability are improved.

Description

Technical Field

[0001] The present application relates to the field of message processing, and in particular to a message processing method, apparatus, device and storage medium. Background Art

[0002] With the in-depth development of the Internet, the network has become one of the main channels for communication between people. At present, online banks do not have a unified message management platform. The various business systems cannot push messages to customers and operators in a timely manner, which affects the timeliness and quality of business promotion and business processing, and lacks official communication channels between business-related and customers. Existing notification platform products also need to implement relevant logic in each system, and also require the docking party to encapsulate and process messages by themselves, with a high degree of coupling and poor flexibility and scalability. Summary of the invention

[0003] The main purpose of the present application is to provide a message processing method, apparatus, device and storage medium, aiming to solve the technical problem that the existing message platform cannot ensure the rapid triggering and timely response of messages.

[0004] To achieve the above object, the present application proposes a message processing method, which is applied to a message processing platform, and the method includes:

[0005] Classify the messages according to the message association parameters corresponding to the messages to be sent, and determine the message connection channel, effective time and approval method of the messages to be sent;

[0006] Approving the message to be sent according to the approval method to obtain an approval result;

[0007] When the approval result is a preset passing result, the message to be sent is sent according to the effective time and the message docking channel.

[0008] In one embodiment, the step of approving the message to be sent according to the approval method to obtain the approval result includes:

[0009] When the approval method is a custom approval method, determining multiple approval nodes and an approval order according to the custom approval method;

[0010] The message to be sent is sent to each approval node in turn according to the approval order for content approval to obtain an approval result.

[0011] In one embodiment, the step of approving the message to be sent according to the approval method to obtain the approval result includes:

[0012] When the approval mode is a calling approval mode, calling corresponding approval rules according to the calling approval mode;

[0013] Determine multiple approval nodes and approval order according to the approval rules;

[0014] The message to be sent is sent to each approval node in turn according to the approval order for content approval to obtain an approval result.

[0015] In one embodiment, when the approval result is a preset passing result, the step of sending the message to be sent according to the effective time and the message docking channel includes:

[0016] When the approval result is a preset passing result, obtaining the associated recipient and target push method of the message to be sent;

[0017] Determine the push execution process according to the target push method;

[0018] When the current moment is the effective time, the message to be sent is sent to the terminal where the associated recipient is located according to the push execution process and the message docking channel.

[0019] In one embodiment, before the step of classifying messages according to the message association parameters corresponding to the messages to be sent and determining the message connection channel, effective time and approval method of the messages to be sent, the step further includes:

[0020] In response to a message creation instruction, determining a message push type according to the message creation instruction;

[0021] Pushing a message template corresponding to the message push type, so that the user can create a message body, an associated recipient corresponding to the message body, a message connection channel, an effective time, and an approval method through the message template;

[0022] A message to be sent is generated according to the message body, and message association parameters corresponding to the message to be sent are determined according to the message docking channel, the associated recipient, the effective time and the approval method.

[0023] In one embodiment, before the step of classifying messages according to the message association parameters corresponding to the messages to be sent and determining the message connection channel, effective time and approval method of the messages to be sent, the step further includes:

[0024] In response to a message creation instruction, determining a message push type according to the message creation instruction;

[0025] Pushing a message template corresponding to the message push type, so that the user can create a message body, an associated recipient corresponding to the message body, a message connection channel, an effective time, and an approval method through the message template;

[0026] A message to be sent is generated according to the message body, and message association parameters corresponding to the message to be sent are determined according to the message docking channel, the associated recipient, the effective time and the approval method.

[0027] In one embodiment, when the approval result is a preset passing result, after the step of sending the message to be sent according to the effective time and the message docking channel, the method further includes:

[0028] Obtaining the message flow status of the message to be sent;

[0029] When the message flow state is sending failure, push the message according to the message retry mechanism and determine the push result;

[0030] When the push result is a push failure result, the message to be sent is deleted, and a message abnormality reason is generated and pushed.

[0031] In addition, to achieve the above purpose, the present application also proposes a message processing device, the message processing device comprising:

[0032] A classification module, used to classify messages according to message association parameters corresponding to the messages to be sent, and determine the message docking channel, effective time and approval method of the messages to be sent;

[0033] An approval module, used to approve the message to be sent according to the approval method and obtain an approval result;

[0034] The sending module is used to send the message to be sent according to the effective time and the message docking channel when the approval result is a preset passing result.

[0035] In addition, to achieve the above objectives, the present application also proposes a message processing device, which includes: a memory, a processor, and a computer program stored in the memory and executable on the processor, wherein the computer program is configured to implement the steps of the message processing method described above.

[0036] In addition, to achieve the above-mentioned purpose, the present application also proposes a storage medium, which is a computer-readable storage medium, and a computer program is stored on the storage medium. When the computer program is executed by a processor, the steps of the message processing method described above are implemented.

[0037] In addition, to achieve the above-mentioned purpose, the present application also provides a computer program product, which includes a computer program, and when the computer program is executed by a processor, the steps of the message processing method described above are implemented.

[0038] The method message processing method of the present application is applied to a message processing platform, and the method includes: classifying messages according to message association parameters corresponding to the message to be sent, determining the message docking channel, effective time and approval method of the message to be sent; approving the message to be sent according to the approval method to obtain an approval result; when the approval result is a preset passing result, sending the message to be sent according to the effective time and the message docking channel. Through the above method, messages are sent based on different message docking channels and effective times, and docking with different channels is achieved through the message processing platform. Messages can be pushed to customers and operators in a timely manner, which improves the timeliness and quality of business promotion and business processing. At the same time, an official communication channel between customers and business-related personnel is established, and messages can be managed in a unified manner, which improves flexibility and scalability. BRIEF DESCRIPTION OF THE DRAWINGS

[0039] The accompanying drawings, which are incorporated in and constitute a part of this specification, illustrate embodiments consistent with the present application and, together with the description, serve to explain the principles of the present application.

[0040] In order to more clearly illustrate the embodiments of the present application or the technical solutions in the prior art, the drawings required for use in the embodiments or the description of the prior art will be briefly introduced below. Obviously, for ordinary technicians in this field, other drawings can be obtained based on these drawings without paying any creative labor.

[0041] Figure 1 A flowchart of the first embodiment of the message processing method of the present application is provided;

[0042] Figure 2 A schematic diagram of the platform architecture of the message processing method provided in Example 1 of the present application;

[0043] Figure 3 A flow state diagram of the message processing method provided in Example 1 of the present application;

[0044] Figure 4 A flowchart of the second embodiment of the message processing method of the present application is provided;

[0045] Figure 5 This is a schematic diagram of the module structure of the message processing device according to an embodiment of the present application;

[0046] Figure 6 A schematic diagram of the device structure of the hardware operating environment involved in the message processing method in the embodiment of the present application.

[0047] The purpose, features and advantages of this application will be further described in conjunction with the embodiments and with reference to the accompanying drawings. DETAILED DESCRIPTION

[0048] It should be understood that the specific embodiments described herein are only used to explain the technical solutions of the present application and are not used to limit the present application.

[0049] In order to better understand the technical solution of the present application, a detailed description will be given below in conjunction with the accompanying drawings and specific implementation methods.

[0050] The main solution of the embodiment of the present application is: classify the messages according to the message association parameters corresponding to the messages to be sent, determine the message docking channel, effective time and approval method of the messages to be sent; approve the messages to be sent according to the approval method to obtain the approval result; when the approval result is a preset passing result, send the messages to be sent according to the effective time and the message docking channel.

[0051] Currently, online banking does not have a unified message management platform, and each business system cannot push messages to customers and operators in a timely manner, which affects the timeliness and quality of business promotion and business processing, and lacks an official communication channel between business-related and customers. Existing notification platform products also need to implement relevant logic in each system, and also require the docking party to encapsulate and process messages by themselves, with a high degree of coupling and poor flexibility and scalability.

[0052] This application provides a solution for sending messages based on different message docking channels and effective times, and realizes docking with different channels through a message processing platform. It can push messages to customers and operation personnel in a timely manner, improve the timeliness and quality of business promotion and business processing, and at the same time establish an official communication channel between customers and business-related personnel. Messages can be managed in a unified manner, improving flexibility and scalability.

[0053] It should be noted that the execution subject of this embodiment may be a computing service device with data processing, network communication and program running functions, such as a tablet computer, a personal computer, a mobile phone, etc., or a message processing device capable of realizing the above functions, etc. The following takes the message processing device as the execution subject as an example to illustrate this embodiment and the following embodiments.

[0054] Based on this, the present application embodiment provides a message processing method, referring to Figure 1 , Figure 1 This is a flow chart of the first embodiment of the message processing method of the present application.

[0055] In this embodiment, the message processing method is applied to a message processing platform, and the method includes steps S10 to S30:

[0056] Step S10, classifying the messages according to the message association parameters corresponding to the messages to be sent, and determining the message connection channel, effective time and approval method of the messages to be sent.

[0057] It should be noted that the message processing platform of this embodiment is as follows Figure 2 As shown in the figure, the message processing platform includes message portal, scenarios, core services and three-party docking. The message processing platform is responsible for sending ToC business messages and providing ToB operation management, helping products improve interactive experience and supporting branch business development. At the same time, it also provides an infrastructure, responsible for collecting various notifications and message data issued by business systems and business departments, and providing message query, maintenance and processing services. It supports message push to mobile, PC clients and WEB terminals. It provides unified message creation, maintenance and use services, as well as rich API interfaces for operations or business systems to send, obtain and process different types of message data. At the same time, through the unified message channel docking of the message center, it provides a variety of message types and message template functions to realize message configuration and improve the flexibility and standardization of message push.

[0058] In this embodiment, the users of the message portal are mainly business-related personnel (such as account managers) and operations personnel, and the functions provided are mainly message creation and handling, approval, message viewing, and message processing. Message scenarios include but are not limited to the ToB end and the ToC end. When the message scenario is the ToB end, the business system / message portal generates messages and sends messages to business-related personnel / operation personnel; when the message scenario is the ToC end, the client generates messages and pushes messages to the client at the same time. The core services provided by the message center mainly include: providing message templates, message channels, message maintenance, message status maintenance, storage / conversion, message logs, message search and other services. Define a unified three-party docking model: support docking notification platforms, task centers, etc., and docking various business systems, such as online banking, APP, etc.

[0059] It is understandable that the message to be sent is created by the user through the message portal of the message processing platform, and the message-related parameters include but are not limited to the target push method, message docking channel, effective time, associated recipients, and approval method. The message-related parameters are provided by the user when creating the message body through the message portal. In this embodiment, the target push method includes but is not limited to push methods such as in-stack notification, offline push, SMS notification, and email notification; the message docking channel refers to the message scenario corresponding to the message; the effective time refers to the time when the message to be sent is sent to the recipient; the associated recipient refers to the recipient of the message to be sent; the approval method is the approval process that the user expects for the message to be sent, and the approval methods include zero approval method, custom approval method, and call approval method.

[0060] Step S20: Approve the message to be sent according to the approval method to obtain an approval result.

[0061] It should be noted that the message core service of the message processing platform classifies messages based on the message-related parameters of the to-be-sent method, and uses the corresponding workflow system to enter the approval agency process. In this embodiment, the corresponding approval node and approval order are determined by the approval method selected by the user, and the approval is performed according to the approval result and approval order to obtain the approval result. In this embodiment, the approval result includes two results: approval passed and approval failed; when the approval method is zero approval method, it means that the to-be-sent message does not need to enter the approval process, and the approval result is an approval passed result.

[0062] In a feasible implementation, step S20 may include steps A11 to A12:

[0063] Step A11, when the approval method is a custom approval method, multiple approval nodes and approval order are determined according to the custom approval method.

[0064] Step A12: sending the message to be sent to each approval node in turn according to the approval order for content approval to obtain an approval result.

[0065] It should be noted that when the approval method is a custom approval method, it means that the user sets the corresponding approval process according to the needs when creating the message. At this time, multiple approval nodes and approval order corresponding to the custom approval method are determined, and the message to be sent is sent to each approval node in turn according to the approval order for content approval to obtain the approval result. In this embodiment, the caller can set multiple approval links according to its own needs and veto or revoke as needed.

[0066] In a feasible implementation manner, step S20 may include steps B11 to B13:

[0067] Step B11, when the approval mode is a calling approval mode, calling corresponding approval rules according to the calling approval mode.

[0068] Step B12: determining multiple approval nodes and approval order according to the approval rules.

[0069] Step B13: sending the message to be sent to each approval node in turn according to the approval order for content approval to obtain an approval result.

[0070] It should be noted that when the approval mode is the call approval mode, it means that when the user creates a message, he expects the message processing platform to call the corresponding approval rule based on the message type to be sent.

[0071] It is understandable that multiple approval nodes under the approval rule and the approval order of each approval node are determined, and the message to be sent is sent to each approval node in turn according to the approval order for content approval to obtain the approval result.

[0072] Step S30, when the approval result is a preset passing result, sending the message to be sent according to the effective time and the message docking channel.

[0073] It should be noted that when the approval result is the preset passing result, it is sent to the message queue regularly according to different effective times. After the listener receives the message, it executes the corresponding push process according to the effective time and the message docking channel, so as to send the message to be sent to the terminal where the associated recipient is located. In this embodiment, the push process includes but is not limited to the mobile phone offline push function implemented by the APP end based on the platform, the unread message and message list update function within the platform, and the SMS or email sending function of the notification platform. The internal system of the caller can display the message to the customer according to the status classification, and can support the query of unread, read, waiting for feedback, feedback, temporary storage and expired, etc.

[0074] In a feasible implementation manner, step S30 may include steps C11 to C13:

[0075] Step C11, when the approval result is a preset passing result, obtaining the associated recipient and target push method of the message to be sent.

[0076] Step C12: determining a push execution process according to the target push mode.

[0077] Step C13, when the current time is the effective time, the message to be sent is sent to the terminal where the associated recipient is located according to the push execution process and the message docking channel.

[0078] It should be noted that when the approval result is the preset passing result, the associated recipients and target push method of the message to be sent are obtained according to the message associated parameters of the message to be sent. Once the target push method is selected, the specific push execution process needs to be further clarified. The push execution process includes but is not limited to preparing message content, configuring push parameters (such as sending time, retry mechanism, etc.), and integrating with third-party service providers. When the current time is the effective time, the push execution process is executed, and the message to be sent is sent to the terminal where the associated recipient is located through the message docking channel.

[0079] In a feasible implementation manner, after step S30, steps D11 to D13 may be included:

[0080] Step D11, obtaining the message flow status of the message to be sent.

[0081] It should be noted that the life cycle of a message is as follows Figure 3 As shown, specifically, it is creation / generation->effectiveness->sending->receiving->reading->feedback->conversion, and the message flow status includes but is not limited to the status corresponding to the following stages: creation / generation; sending; receiving; feedback. In this embodiment, the status corresponding to the creation / generation stage includes but is not limited to temporary storage, pending approval, approval completed, revoked, expired, and effective; the status corresponding to the sending stage includes but is not limited to waiting to send, sending, sent (successful sending), and failed sending; the status corresponding to the receiving stage includes but is not limited to received, not received, and rejected; the status corresponding to the feedback stage includes but is not limited to read, waiting for feedback, feedback, temporary storage, and expired.

[0082] It is understandable that after the message to be sent is sent, the background will capture the message flow status of the message to be sent.

[0083] Step D12, when the message flow status is sending failure, the message is pushed according to the message retry mechanism to determine the push result.

[0084] Step D13, when the push result is a push failure result, the message to be sent is deleted, and a message abnormality reason is generated and pushed.

[0085] It should be noted that when the message flow status is failure to send, the message processing center will enter the message retry mechanism, resend the message to be sent to the terminal where the associated recipient is located, and obtain the push result of the message to be sent. If the push result is a push failure result, it means that the message to be sent still failed to send. At this time, the message processing center will roll back and delete the message to be sent and related records, and generate and push the reason for the message exception to inform the caller of the reason for the failure.

[0086] It is understandable that the message processing platform also supports batch deletion, ensuring that customers can delete messages they do not want to see within the platform. After the message is deleted, the associated users who choose to delete the information will be deleted from the database table. When all users delete the message, the message itself will be deleted. At the same time, the system will clean up messages that are too old. When the effective time of the message itself exceeds three years, the message will be moved to the historical data table, and the customer itself will not be able to query the data. When the storage time of the message exceeds five years, the message itself will be cleaned up from the historical data table.

[0087] In the specific implementation, the message processing platform can also analyze the notification scenarios. In this embodiment, the notification scenarios include but are not limited to: business notifications, system notifications, verification codes, security reminders and verifications, order services, announcements, promotions and activations, holiday greetings, and to-do items. Business notifications include the following: 1) Account notifications (account change notifications, changes in corporate or personal account funds); 2) Transaction notifications (such as process feedback and transaction completion notifications for transfers, remittances, checks, etc., expiration reminders, position, limit, insufficient balance reminders, etc.); 3) Important event notifications, event changes, event end notifications, etc.; 4) Important legal text information updates, which need to be notified to the customer (and agreed); 5) Financial management expiration reminders; 6) Loan repayment reminders; 7) Reminders for appointment transaction results (such as appointment transfers, online form filling transactions, online application transactions, etc.). System notifications include the following: 1) System version upgrade notifications, major product function updates, important operation and maintenance notifications, changes and adjustments to the content or sections within the application; 2) Application privacy policy / terms of service and other agreement update reminders (such as the privacy policy and service agreement of corporate APP, private banking APP, corporate online banking client, etc.); 3) "Welcome back" notifications for long-term inactivity; 4) System setup completion notifications, important setup scenarios entering the next stage or completion notifications; 5) Timely notifications of system alarms (for IT). Verification code notifications refer to login verification and password modification, forgotten passwords, forgotten security questions, transaction scenario security verification, etc.; they can effectively solve the verification comparison with the verification code stored in the middleware when different applications in the production environment are connected. Security reminders mainly include: transaction risk reminders, device replacement notifications, remote login abnormality notifications, frequent login reminders, repeated transaction reminders, security tool expiration reminders (such as ukey, otp tokens, etc.); order services include order push, customer orders, process changes, and order completion notifications. The rest, such as announcements, promotions, holiday greetings, etc., as the name implies, their role and significance is to maintain the bond with customers and make customer relationships closer. But be careful that the content of the message cannot contain overly private or sensitive information. After connecting to the message processing platform, the caller can customize the message template. Currently, according to the actual business scenario, it can support customized management of titles, message types, sending channels, text, attachments, recipients, and CCs. In this embodiment, different businesses correspond to different message types. For ease of understanding, Table 1 is used as an example, and the docking complexity corresponding to the push channels in SMS and app push and the mobile phone operating system in app push is general; the docking complexity corresponding to the self-built connection push in app push is difficult; the docking complexity corresponding to e-mails and paper letters is simple.

[0088] Table 1

[0089]

[0090] The message processing method of this embodiment is applied to a message processing platform, and the method includes: classifying messages according to message association parameters corresponding to the message to be sent, determining the message docking channel, effective time and approval method of the message to be sent; approving the message to be sent according to the approval method to obtain an approval result; when the approval result is a preset passing result, sending the message to be sent according to the effective time and the message docking channel. Through the above method, messages are sent based on different message docking channels and effective times, and docking with different channels is achieved through the message processing platform. Messages can be pushed to customers and operators in a timely manner, which improves the timeliness and quality of business promotion and business processing. At the same time, an official communication channel between customers and business-related personnel is established, and messages can be managed in a unified manner, which improves flexibility and scalability.

[0091] Based on the first embodiment of the present application, in the second embodiment of the present application, the same or similar contents as those in the above-mentioned embodiment 1 can be referred to the above introduction, and will not be repeated in the following. Figure 4 The message processing method further includes steps S11 to S13 before step S10:

[0092] Step S11, in response to a message creation instruction, determining a message push type according to the message creation instruction.

[0093] It should be noted that when the user initiates a message creation request through the message portal, the message processing platform determines that a message creation instruction has been received, responds to the instruction, and determines the type of message push initiated by the user based on the message creation instruction. In this embodiment, the message push types include but are not limited to reminders, notifications, and announcements.

[0094] Step S12, pushing a message template corresponding to the message push type, so that the user can create a message body, an associated recipient corresponding to the message body, a message connection channel, an effective time, and an approval method through the message template.

[0095] Step S13, generating a message to be sent according to the message body, and determining message association parameters corresponding to the message to be sent according to the message docking channel, the associated recipient, the effective time and the approval method.

[0096] It should be noted that the message template corresponding to the push message type is sent to the message portal, and the user can fill in the specific message content through the message template, including but not limited to the message body, associated recipients, effective time, message docking channel and approval method, etc.

[0097] It is understandable that the message body is reviewed, and when the review is passed, the message body is used as the message to be sent, and the parameters corresponding to the message body, such as the associated recipient, message connection channel, effective time, and approval method, are summarized to obtain the message associated parameters corresponding to the message to be sent.

[0098] In a feasible implementation manner, the step S13 generates a message to be sent according to the message body, and may further include steps E11 to E14:

[0099] Step E11, when there is a target attachment in the message body, determining the attachment format of the target attachment and the data volume occupied by the message text.

[0100] It should be noted that since the message itself contains the attachment upload function, it is necessary to determine whether there is an attachment in the message body. When there is a target attachment in the message body, the message text in the message body other than the target attachment, the attachment suffix format corresponding to the target attachment, the caller, and the amount of data occupied by the message text are determined.

[0101] Step E12: Perform risk control review on the message text to obtain a risk control review result.

[0102] It should be noted that the message processing platform conducts risk control review on the message text to detect whether there are potential risk factors in the message text, such as sensitive words, illegal content, etc., to ensure that the message text is legal and compliant, thereby obtaining the corresponding risk control review results for the message text.

[0103] Step E13, when the risk control review result is that the risk control review is passed, a content review is performed on the occupied data volume and the attachment format to obtain a content review result.

[0104] It should be noted that when the risk control audit result is passed, the data volume and attachment format are audited to ensure that the message size is within the limit and the attachment format is the preset format to avoid abnormalities in the sending process. When the data volume of the message text is within the limit and the attachment format is the preset format, the content audit result is passed; otherwise, the content audit result is failed.

[0105] Step E14, when the content review result is that the content review is passed, a message to be sent is generated based on the message body.

[0106] It should be noted that when the risk control review and content review of the message body are passed, the message body will be treated as a message to be sent and the subsequent processing flow will be executed.

[0107] This embodiment responds to a message creation instruction, determines the message push type according to the message creation instruction; pushes a message template corresponding to the message push type, so that the user can create a message body, an associated recipient corresponding to the message body, a message docking channel, an effective time, and an approval method through the message template; generates a message to be sent according to the message body, and determines the message associated parameters corresponding to the message to be sent according to the message docking channel, the associated recipient, the effective time, and the approval method. In the above manner, the message to be sent and the corresponding message associated parameters can be accurately generated by the message processing platform.

[0108] Exemplarily, in order to help understand the implementation process of the message processing method obtained by combining this embodiment with the above-mentioned embodiment 1, the specific steps of this embodiment are now illustrated: Step 1, construct the product architecture, including the message portal, scenario, core service and three-party docking. 2. Classify the message flow status. 3. Analyze the notification scenario. The message processing platform built in this embodiment is responsible for sending ToC business messages and providing ToB operation management, helping products to improve interactive experience and supporting various institutions such as banks to carry out business. At the same time, it also provides an infrastructure responsible for collecting various notifications and message data issued by business systems and business departments, and providing message query, maintenance and processing services. Support message push to mobile, PC client and WEB terminal. Provide unified message creation, maintenance and use services, as well as rich API interfaces for operation or business systems to send, obtain and process different types of message data. At the same time, through the unified message channel docking of the message center, a variety of message types and message template functions are provided to realize message configuration and improve the flexibility and standardization of message push.

[0109] The following advantages can be achieved through the method of this embodiment: 1. Quick access to key information. Provide a unified message management platform, which is responsible for the identification and creation of message tasks, and push messages to customers, operators or business-related personnel in a timely manner to improve the timeliness of business promotion and process processing. 2. Provide official communication channels. Establish communication between business-related personnel, public operators and customers through official channels, and the communication is more compliant and more reliable. 3. Decouple each business system from message notifications. The business system only needs to be connected to the message center to realize the push and processing of various messages. There is no need to implement related logic in their respective systems, nor is there any need to pay attention to the packaging and processing of messages, which reduces the coupling degree with the notification platform. 4. Provide rich message templates and support independent definition. Through the abstract message model, a general message template is provided, and the template can be customized to support the use of multiple scenarios.

[0110] 5. Notifications and reminders covering various scenarios. Based on templates, various message push scenarios are used, and rich application scenario templates are provided to quickly meet business needs. It supports the creation and push of messages for business notification reminders, system notifications, verification codes, security reminders and verifications, order services, announcements, promotions and activations, and other scenarios.

[0111] It should be noted that the above examples are only used to understand the present application and do not constitute a limitation on the message processing method of the present application. More simple transformations based on this technical concept are all within the scope of protection of the present application.

[0112] This application also provides a message processing device, please refer to Figure 5 , the message processing device comprises:

[0113] The classification module 10 is used to classify messages according to message association parameters corresponding to the messages to be sent, and determine the message docking channel, effective time and approval method of the messages to be sent.

[0114] The approval module 20 is used to approve the message to be sent according to the approval method to obtain an approval result.

[0115] The sending module 30 is used to send the message to be sent according to the effective time and the message docking channel when the approval result is a preset passing result.

[0116] Optionally, the approval module 20 is further used to:

[0117] When the approval method is a custom approval method, multiple approval nodes and an approval order are determined according to the custom approval method; the message to be sent is sent to each approval node in turn according to the approval order for content approval to obtain an approval result.

[0118] Optionally, the approval module 20 is further configured to:

[0119] When the approval method is a calling approval method, the corresponding approval rules are called according to the calling approval method; multiple approval nodes and approval order are determined according to the approval rules; the message to be sent is sent to each approval node in turn according to the approval order for content approval to obtain an approval result.

[0120] Optionally, the sending module 30 is further used for:

[0121] When the approval result is a preset passing result, the associated recipient and the target push method of the message to be sent are obtained; the push execution process is determined according to the target push method; when the current moment is the effective time, the message to be sent is sent to the terminal where the associated recipient is located according to the push execution process and the message docking channel.

[0122] Optionally, the classification module 10 is further used for:

[0123] In response to a message creation instruction, the message push type is determined according to the message creation instruction; a message template corresponding to the message push type is pushed, so that the user can create a message body, an associated recipient corresponding to the message body, a message docking channel, an effective time and an approval method through the message template; a message to be sent is generated according to the message body, and message association parameters corresponding to the message to be sent are determined according to the message docking channel, the associated recipient, the effective time and the approval method.

[0124] Optionally, the classification module 10 is further used for:

[0125] When there is a target attachment in the message body, determine the attachment format of the target attachment and the amount of data occupied by the message text; perform a risk control review on the message text to obtain a risk control review result; when the risk control review result is that the risk control review is passed, perform a content review on the occupied data volume and the attachment format to obtain a content review result; when the content review result is that the content review is passed, generate a message to be sent based on the message body.

[0126] Optionally, the sending module 30 is further used for:

[0127] Obtain the message flow status of the message to be sent; when the message flow status is a sending failure, push the message according to the message retry mechanism and determine the push result; when the push result is a push failure result, delete the message to be sent, generate a message exception reason and push it.

[0128] The message processing device provided by the present application adopts the message processing method in the above embodiment, which can solve the technical problem that the existing message platform cannot ensure the rapid triggering and timely response of messages. Compared with the prior art, the beneficial effects of the message processing device provided by the present application are the same as the beneficial effects of the message processing method provided by the above embodiment, and other technical features in the message processing device are the same as the features disclosed in the above embodiment method, which will not be repeated here.

[0129] The present application provides a message processing device, which includes: at least one processor; and a memory communicatively connected to the at least one processor; wherein the memory stores instructions executable by the at least one processor, and the instructions are executed by the at least one processor so that the at least one processor can execute the message processing method in the above-mentioned embodiment one.

[0130] Reference below Figure 6, which shows a schematic diagram of the structure of a message processing device suitable for implementing an embodiment of the present application. The message processing device in the embodiment of the present application may include but is not limited to mobile terminals such as mobile phones, laptop computers, digital broadcast receivers, PDAs (Personal Digital Assistants), PADs (Portable Application Descriptions), PMPs (Portable Media Players), vehicle-mounted terminals (such as vehicle-mounted navigation terminals), etc., and fixed terminals such as digital TVs, desktop computers, etc. Figure 6 The message processing device shown is merely an example and should not bring any limitation to the functions and scope of use of the embodiments of the present application.

[0131] like Figure 6 As shown, the message processing device may include a processing device 1001 (e.g., a central processing unit, a graphics processor, etc.), which can perform various appropriate actions and processes according to a program stored in a read-only memory (ROM: Read Only Memory) 1002 or a program loaded from a storage device 1003 to a random access memory (RAM: Random Access Memory) 1004. In RAM1004, various programs and data required for the operation of the message processing device are also stored. The processing device 1001, ROM1002, and RAM1004 are connected to each other through a bus 1005. An input / output (I / O) interface 1006 is also connected to the bus. Generally, the following systems can be connected to the I / O interface 1006: an input device 1007 including, for example, a touch screen, a touch pad, a keyboard, a mouse, an image sensor, a microphone, an accelerometer, a gyroscope, etc.; an output device 1008 including, for example, a liquid crystal display (LCD: Liquid Crystal Display), a speaker, a vibrator, etc.; a storage device 1003 including, for example, a magnetic tape, a hard disk, etc.; and a communication device 1009. The communication device 1009 can allow the message processing device to communicate with other devices wirelessly or by wire to exchange data. Although the figure shows a message processing device with various systems, it should be understood that it is not required to implement or have all the systems shown. More or fewer systems can be implemented or have alternatively.

[0132] In particular, according to the embodiments disclosed in the present application, the process described above with reference to the flowchart can be implemented as a computer software program. For example, the embodiments disclosed in the present application include a computer program product, which includes a computer program carried on a computer-readable medium, and the computer program includes a program code for executing the method shown in the flowchart. In such an embodiment, the computer program can be downloaded and installed from a network through a communication device, or installed from a storage device 1003, or installed from a ROM 1002. When the computer program is executed by the processing device 1001, the above-mentioned functions defined in the method of the embodiment disclosed in the present application are executed.

[0133] The message processing device provided by the present application adopts the message processing method in the above embodiment, which can solve the technical problem that the existing message platform cannot ensure the rapid triggering and timely response of messages. Compared with the prior art, the beneficial effects of the message processing device provided by the present application are the same as the beneficial effects of the message processing method provided by the above embodiment, and the other technical features in the message processing device are the same as the features disclosed in the method of the previous embodiment, which will not be repeated here.

[0134] It should be understood that the various parts disclosed in this application can be implemented by hardware, software, firmware or a combination thereof. In the description of the above embodiments, specific features, structures, materials or characteristics can be combined in any one or more embodiments or examples in a suitable manner.

[0135] The above is only a specific implementation of the present application, but the protection scope of the present application is not limited thereto. Any person skilled in the art who is familiar with the present technical field can easily think of changes or substitutions within the technical scope disclosed in the present application, which should be included in the protection scope of the present application. Therefore, the protection scope of the present application should be based on the protection scope of the claims.

[0136] The present application provides a computer-readable storage medium having computer-readable program instructions (ie, computer programs) stored thereon, wherein the computer-readable program instructions are used to execute the message processing method in the above-mentioned embodiment.

[0137] The computer-readable storage medium provided in the present application may be, for example, a USB flash drive, but is not limited to electrical, magnetic, optical, electromagnetic, infrared, or semiconductor systems, systems or devices, or any combination of the above. More specific examples of computer-readable storage media may include, but are not limited to: an electrical connection with one or more wires, a portable computer disk, a hard disk, a random access memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disk read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the above. In this embodiment, the computer-readable storage medium may be any tangible medium containing or storing a program that can be used by or in combination with an instruction execution system, system or device. The program code contained on the computer-readable storage medium may be transmitted using any appropriate medium, including but not limited to: wires, optical cables, RF (Radio Frequency), etc., or any suitable combination of the above.

[0138] The computer-readable storage medium may be included in the message processing device; or may exist independently without being assembled into the message processing device.

[0139] The above-mentioned computer-readable storage medium carries one or more programs. When the above-mentioned one or more programs are executed by the message processing device, the message processing device: classifies the messages according to the message association parameters corresponding to the messages to be sent, determines the message docking channel, effective time and approval method of the messages to be sent; approves the messages to be sent according to the approval method to obtain the approval result; when the approval result is a preset passing result, sends the messages to be sent according to the effective time and the message docking channel.

[0140] Computer program code for performing the operations of the present application may be written in one or more programming languages ​​or a combination thereof, including object-oriented programming languages ​​such as Java, Smalltalk, C++, and conventional procedural programming languages ​​such as "C" or similar programming languages. The program code may be executed entirely on the user's computer, partially on the user's computer, as a separate software package, partially on the user's computer and partially on a remote computer, or entirely on a remote computer or server. In the case of a remote computer, the remote computer may be connected to the user's computer through any type of network, including a local area network (LAN) or a wide area network (WAN), or may be connected to an external computer (e.g., via the Internet using an Internet service provider).

[0141] The flow chart and block diagram in the accompanying drawings illustrate the possible architecture, function and operation of the system, method and computer program product according to various embodiments of the present application. In this regard, each square box in the flow chart or block diagram can represent a module, a program segment or a part of a code, and the module, the program segment or a part of the code contains one or more executable instructions for realizing the specified logical function. It should also be noted that in some alternative implementations, the functions marked in the square box can also occur in a sequence different from that marked in the accompanying drawings. For example, two square boxes represented in succession can actually be executed substantially in parallel, and they can sometimes be executed in the opposite order, depending on the functions involved. It should also be noted that each square box in the block diagram and / or flow chart, and the combination of the square boxes in the block diagram and / or flow chart can be implemented with a dedicated hardware-based system that performs a specified function or operation, or can be implemented with a combination of dedicated hardware and computer instructions.

[0142] The modules involved in the embodiments described in this application may be implemented by software or hardware, wherein the name of the module does not constitute a limitation on the unit itself in some cases.

[0143] The readable storage medium provided by the present application is a computer-readable storage medium, which stores computer-readable program instructions (i.e., computer programs) for executing the above-mentioned message processing method, and can solve the technical problem that the existing message platform cannot ensure the rapid triggering and timely response of messages. Compared with the prior art, the beneficial effects of the computer-readable storage medium provided by the present application are the same as the beneficial effects of the message processing method provided by the above-mentioned embodiment, and will not be repeated here.

[0144] The present application also provides a computer program product, including a computer program, which implements the steps of the message processing method as described above when executed by a processor.

[0145] The computer program product provided by the present application can solve the technical problem that the existing message platform cannot ensure the rapid triggering and timely response of messages. Compared with the prior art, the beneficial effects of the computer program product provided by the present application are the same as the beneficial effects of the message processing method provided by the above embodiment, which will not be repeated here.

[0146] The above descriptions are only some embodiments of the present application, and are not intended to limit the patent scope of the present application. All equivalent structural changes made using the contents of the present application specification and drawings under the technical concept of the present application, or direct / indirect applications in other related technical fields are included in the patent protection scope of the present application.

Claims

1. A message processing method, characterized in that: The message processing method is applied to a message processing platform, and the method comprises: Classify the messages according to the message association parameters corresponding to the messages to be sent, and determine the message connection channel, effective time and approval method of the messages to be sent; Approving the message to be sent according to the approval method to obtain an approval result; When the approval result is a preset passing result, the message to be sent is sent according to the effective time and the message docking channel.

2. The method according to claim 1, characterized in that The step of approving the message to be sent according to the approval method and obtaining the approval result comprises: When the approval method is a custom approval method, determining multiple approval nodes and an approval order according to the custom approval method; The message to be sent is sent to each approval node in turn according to the approval order for content approval to obtain an approval result.

3. The method according to claim 1, characterized in that The step of approving the message to be sent according to the approval method and obtaining the approval result comprises: When the approval mode is a calling approval mode, calling corresponding approval rules according to the calling approval mode; Determine multiple approval nodes and approval order according to the approval rules; The message to be sent is sent to each approval node in turn according to the approval order for content approval to obtain an approval result.

4. The method according to claim 1, characterized in that When the approval result is a preset passing result, the step of sending the message to be sent according to the effective time and the message docking channel includes: When the approval result is a preset passing result, obtaining the associated recipient and target push method of the message to be sent; Determine the push execution process according to the target push method; When the current moment is the effective time, the message to be sent is sent to the terminal where the associated recipient is located according to the push execution process and the message docking channel.

5. The method according to any one of claims 1 to 4, characterized in that Before the step of classifying the messages according to the message association parameters corresponding to the messages to be sent and determining the message connection channel, effective time and approval method of the messages to be sent, the method further includes: In response to a message creation instruction, determining a message push type according to the message creation instruction; Pushing a message template corresponding to the message push type, so that the user can create a message body, an associated recipient corresponding to the message body, a message connection channel, an effective time, and an approval method through the message template; A message to be sent is generated according to the message body, and message association parameters corresponding to the message to be sent are determined according to the message docking channel, the associated recipient, the effective time and the approval method.

6. The method according to claim 5, characterized in that The step of generating a message to be sent according to the message body comprises: When a target attachment exists in the message body, determining the attachment format of the target attachment and the data volume occupied by the message text; Performing risk control review on the message text to obtain a risk control review result; When the risk control review result is that the risk control review is passed, a content review is performed on the occupied data volume and the attachment format to obtain a content review result; When the content review result is that the content review is passed, a message to be sent is generated based on the message body.

7. The method according to any one of claims 1 to 4, characterized in that When the approval result is a preset passing result, after the step of sending the message to be sent according to the effective time and the message docking channel, the method further includes: Obtaining the message flow status of the message to be sent; When the message flow state is sending failure, push the message according to the message retry mechanism and determine the push result; When the push result is a push failure result, the message to be sent is deleted, and a message abnormality reason is generated and pushed.

8. A message processing device, characterized in that: The message processing device comprises: A classification module, used to classify messages according to message association parameters corresponding to the messages to be sent, and determine the message docking channel, effective time and approval method of the messages to be sent; An approval module, used to approve the message to be sent according to the approval method and obtain an approval result; The sending module is used to send the message to be sent according to the effective time and the message docking channel when the approval result is a preset passing result.

9. A message processing device, characterized in that: The message processing device comprises: a memory, a processor, and a message processing program stored in the memory and executable on the processor, wherein the message processing program is configured to implement the message processing method according to any one of claims 1 to 7.

10. A storage medium, characterized in that: The storage medium stores a message processing program, and when the message processing program is executed by the processor, the message processing method according to any one of claims 1 to 7 is implemented.

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