Intelligent operation and maintenance management system

Abstract

The invention discloses an intelligent operation and maintenance management system, relates to the technical field of operation and maintenance management, and forms a data closed loop based on continuously accumulated feedback data, technical data, evaluation data and the like. On one hand, a basis is provided for iterative updating of the report template, so that the report template is continuously optimized along with enterprise development and business change; on the other hand, operation and maintenance strategy adjustment is assisted, resources are reserved in advance for high-urgency frequent equipment tasks, an operation and maintenance plan is optimized, the overall operation and maintenance management scientificity and foresight are improved, and communication and collaboration between departments are enhanced no matter cross-department collaboration and perfection in the report template test stage or multi-department linkage disposal during emergency declaration. The method breaks the department wall, reduces the internal friction problems such as prevarication and unsmooth information, converts the operation and maintenance from dispersed and isolated operation into an organic collaborative whole, improves the comprehensive efficiency and quality of enterprise operation and maintenance, guarantees the stable and reliable power supply, and enhances the market competitiveness of enterprises.

Description

Technical Field

[0001] The present invention relates to the field of operation and maintenance management technology, and in particular to an intelligent operation and maintenance management system. Background Art

[0002] Power companies involve many types of equipment, such as power generation equipment, transmission equipment, and distribution equipment. Each type of equipment has different operation and maintenance tasks, including daily inspections, fault repairs, equipment upgrades, etc. These equipment and tasks are highly complex and require a sophisticated management system to ensure efficient operation and maintenance. Therefore, intelligent operation and maintenance management systems have emerged.

[0003] Prior art, such as the invention patent application with announcement number CN113570084A, discloses a method and system for generating a fault analysis report based on equipment maintenance, wherein the method includes: receiving preset conditions, and configuring the basic attributes of the fault analysis report according to the preset conditions, wherein the preset conditions carry one or more of the enterprise identification, equipment identification, and equipment mechanism identification, and the basic attributes include the business name, report name, and business model; filtering the corresponding equipment maintenance report according to the preset conditions, extracting the fault information in the equipment maintenance report; performing statistics on the fault information, and obtaining the fault analysis index; obtaining the corresponding fault analysis report template according to the basic attributes and the fault analysis index; importing the fault analysis index into the fault analysis report template, and generating the target fault analysis report. The present invention can simplify the equipment fault information and generate the corresponding analysis report, so that the management personnel can find the equipment fault problem in time, thereby quickly handling the problem and improving the management efficiency of the enterprise.

[0004] For the above scheme, there are the following technical problems: 1. The existing technology often relies on personal experience or simple universal templates when selecting report templates in enterprises. Different operation and maintenance personnel may choose different report formats according to their own habits, which leads to the lack of consistency in the format and content of the report. When communicating across departments or conducting data integration and analysis, the non-standardization of the report will cause understanding barriers, increase communication costs, and fail to analyze and screen historical data and data of the same type of enterprises through the system. It is difficult to find a report template that is truly suitable for various types of equipment and tasks of the enterprise itself. For new equipment or new tasks, it may take a lot of time to explore the appropriate reporting method. At the same time, power companies introduce new smart meter equipment. Due to the lack of adaptability screening report templates, operation and maintenance personnel may miss key information when recording equipment operation and maintenance, or the recorded information cannot be effectively used for subsequent data analysis and decision-making. With the development of power technology and changes in corporate business, the original report template may not meet the new operation and maintenance requirements. With the improvement of the intelligence of the power system, the requirements for real-time data monitoring and analysis of equipment have increased, but the report template is still the old simple recording method, which cannot reflect these new requirements well.

[0005] 2. The existing technology lacks a systematic and multi-dimensional urgency assessment model, and the judgment of the urgency of operation and maintenance problems is prone to deviation. Some problems that are actually urgent may be treated as ordinary problems, or vice versa. In the case of a slight parameter abnormality in a key node device in the power grid, due to the lack of comprehensive consideration of factors such as the operating status of the equipment and the potential impact on the business, this problem may be ignored, and this small abnormality may cause a large-scale power failure. There is no fast reporting process and efficient information coordination mechanism. When encountering emergency operation and maintenance problems, the report flows slowly in the traditional reporting process. From the time the operation and maintenance personnel discover the problem and submit the report to the time the relevant department receives and starts to deal with it, there may be multiple cumbersome links and approval processes in the middle. This leads to a significant extension of the time to deal with emergency problems, increasing equipment failure time and business losses. When a substation equipment suddenly fails, according to the conventional reporting process, the report may need to be reported and approved at all levels before maintenance work can begin. During this period, the scope of power outages may continue to expand, causing serious impact on users' power supply services. Information sharing between departments is not timely and comprehensive, and collaborative work is difficult. When an emergency operation and maintenance problem occurs, it is difficult for different departments to quickly form a joint force. The maintenance department needs equipment parameter information to prepare maintenance tools and spare parts, but due to the lack of an instant sharing mechanism, it takes time to obtain this information from other departments, which delays the maintenance time. At the same time, in the process of solving problems, there is a lack of an effective communication platform between departments, and the inability to communicate solutions and progress in a timely manner will also affect the efficiency of problem solving. Summary of the invention

[0006] In view of the above-mentioned technical deficiencies, the purpose of the present invention is to provide an intelligent operation and maintenance management system.

[0007] In order to solve the above technical problems, the present invention adopts the following technical solutions: The present invention provides an intelligent operation and maintenance management system, including: a preliminary report template screening module: used to obtain feedback data corresponding to each report template in each type of equipment and each type of task in each enterprise of the same type as the target enterprise in the historical period, and then perform preliminary screening of each type of report template in each type of equipment and each type of task in each enterprise to obtain preliminary report templates corresponding to each type of equipment and each type of task.

[0008] Final report template analysis module: used to test the adaptability of each initial report template corresponding to each type of equipment and each type of task to the target enterprise, and then obtain the final report template corresponding to each type of equipment and each type of task of the target enterprise.

[0009] Report urgency analysis module: used to obtain the content information corresponding to each report in each type of task in each type of equipment of the target enterprise at the current moment, so as to evaluate whether the urgency of each report in each type of task in each type of equipment meets the standard. If the urgency of a report in a certain type of task in a certain type of equipment meets the standard, the declaration process corresponding to the report in the certain type of task in the certain type of equipment will be adjusted.

[0010] Preferably, the initial report template screening module also includes a feedback data analysis unit.

[0011] The feedback data analysis unit is used to analyze the feedback data corresponding to each report template in each type of task of each type of equipment, wherein the feedback data includes the proportion of external department citations, the length of the cross-department citation interval and the standard parameter matching rate, to obtain the initial feedback evaluation coefficient corresponding to each report template in each type of task of each type of equipment.

[0012] Preferably, the analysis obtains the initial feedback evaluation coefficient corresponding to each report template in each type of task for each type of equipment. The specific analysis process is as follows: the proportion of external department citations, the duration of cross-department citation intervals, and the standard parameter matching rate corresponding to each report template in each type of task for each type of equipment are recorded as , and , c represents the number corresponding to each type of equipment, c is a positive integer, x represents the number corresponding to each type of task, x is a positive integer, v represents the number corresponding to each report template, v is a positive integer, substitute into the calculation formula: The initial feedback evaluation coefficients corresponding to each report template in each type of task for each type of equipment are obtained. ,in, , , They are the percentage of external department citations of the standard corresponding to the set report template, the interval length of cross-department citations of the standard, and the standard parameter matching rate. , , They are the weight factors corresponding to the proportion of external department citations of the set report template, the weight factors corresponding to the length of the cross-department citation interval, and the weight factors corresponding to the standard parameter matching rate.

[0013] Preferably, the initial version screening of each type of report template in each type of task of each type of equipment of each enterprise is performed, and the specific screening process is as follows: the initial version feedback evaluation coefficient corresponding to each report template in each type of task of each type of equipment is compared with the initial version feedback evaluation coefficient corresponding to the set standard report template; if the initial version feedback evaluation coefficient corresponding to a certain report template in a certain type of task of a certain type of equipment is greater than or equal to the initial version feedback evaluation coefficient corresponding to the set standard report template, it indicates that the type of report template in the type of task of this type of equipment meets the initial version screening; if the initial version feedback evaluation coefficient corresponding to a certain report template in a certain type of task of a certain type of equipment is less than the initial version feedback evaluation coefficient corresponding to the set standard report template, it indicates that the type of report template in the type of task of this type of equipment does not meet the initial version screening, and the types of report templates in each type of task of each type of equipment that meet the initial version screening are recorded as initial version report templates.

[0014] Preferably, the adaptability of each preliminary report template corresponding to each type of task of each type of equipment is tested, and the specific testing process is as follows: A1. Obtain the type of equipment and the type of task that each technician in the target enterprise is responsible for, and push each preliminary report template corresponding to each type of task of each type of equipment to each technician who is responsible for the corresponding type of equipment and performs the type of task. Each technician tests, reviews and fills in the preliminary report template corresponding to the type of task in the corresponding type of equipment.

[0015] A2. After each technician has completed the testing, review and filling out of the preliminary report template corresponding to the type of task in the corresponding type of equipment, the technical feedback data corresponding to each preliminary report template in each type of task of each type of equipment is obtained. The technical feedback data includes satisfaction score, filling time and data error rate.

[0016] Preferably, the final version of the report template corresponding to each type of equipment and each type of task of the target enterprise is obtained by the following specific process: B1. The satisfaction score, filling time and data error rate corresponding to each initial version of the report template in each type of equipment and each type of task are recorded as , and , c represents the number corresponding to each type of equipment, c is a positive integer, x represents the number corresponding to each type of task, x is a positive integer, f represents the number corresponding to each initial report template, f is a positive integer, substitute into the calculation formula: The technical feedback evaluation coefficients corresponding to the final report templates for each type of equipment and each type of task of the target enterprise are obtained. ,in, , , They are the standard satisfaction score, standard filling time, and standard data error rate corresponding to the set initial report template. , , They are the weight factors corresponding to the satisfaction score of the first version of the report template, the weight factors corresponding to the filling time, and the weight factors corresponding to the data error rate. , , They are the adjustment factors corresponding to the satisfaction score of the initial report template, the adjustment factors corresponding to the filling time, and the adjustment factors corresponding to the data error rate. Represents a natural constant.

[0017] B2. Arrange the technical feedback evaluation coefficients corresponding to each final version of the report template in each type of task of each type of equipment of the target enterprise in ascending order, and record the final version of the report template corresponding to each type of task of each type of equipment of the target enterprise with the largest technical feedback evaluation coefficient as the final version of the report template, and then obtain the final version of the report template corresponding to each type of task of each type of equipment of the target enterprise.

[0018] Preferably, the evaluation determines whether the urgency of each report in each type of task in each type of equipment meets the requirements, and the specific evaluation process is as follows: C1. Obtain the equipment operation evaluation value, task execution evaluation value and business impact evaluation value corresponding to each report in each type of task in each type of equipment of the target enterprise, and input the equipment operation evaluation value, task execution evaluation value and business impact evaluation value corresponding to each report in each type of task in each type of equipment into the urgency evaluation value evaluation model, and output the urgency evaluation value results corresponding to each report in each type of task in each type of equipment.

[0019] C2. The urgency assessment value results include values ​​of 1 and -1. When the urgency assessment value result corresponding to a certain type of task report in a certain type of equipment is 1, it indicates that the urgency of the report in this type of task in this type of equipment meets the standard. Conversely, when the urgency assessment value result corresponding to a certain type of task report in a certain type of equipment is -1, it indicates that the urgency of the report in this type of task in this type of equipment does not meet the standard.

[0020] Preferably, the device operation evaluation value, task execution evaluation value and business impact evaluation value corresponding to each report in each type of task in each type of equipment of the target enterprise are obtained, and the specific acquisition process is as follows: D1. Extract the content information corresponding to each report in each type of task in each type of equipment of the target enterprise, and the content information includes the degree of excess of key parameters, parameter change rate, task progress percentage, task overdue time, estimated production loss amount and the number of users with service interruption.

[0021] D2. Input the parameter exceeding range and parameter changing rate corresponding to each report in each type of task in each type of equipment into the equipment operation evaluation model, and output the equipment operation evaluation value corresponding to each report in each type of task in each type of equipment.

[0022] D3. Input the task progress percentage and task overdue duration corresponding to each report in each type of task in each type of equipment into the task execution evaluation model, and output the task execution evaluation value corresponding to each report in each type of task in each type of equipment.

[0023] D4. Input the estimated amount of production loss corresponding to each report in each type of task in each type of equipment and the number of service interruption users into the business impact assessment model, and output the business impact assessment value corresponding to each report in each type of task in each type of equipment.

[0024] Preferably, the expression of the urgency assessment value evaluation model is: , where It represents the result of the urgency evaluation value corresponding to the k-th report in the x-th type task in the c-th type device. represents the urgency evaluation value corresponding to the k-th report in the x-th type task in the c-th type device, is the set urgency assessment value threshold, c represents the number corresponding to each type of equipment, c is a positive integer, x represents the number corresponding to each type of task, x is a positive integer, k represents the number corresponding to each report, k is a positive integer;

[0025] The equipment operation evaluation value, task execution evaluation value and business impact evaluation value corresponding to each report in each type of task in each type of equipment are recorded as , and , substitute into the calculation formula: In the above example, we can get the urgency evaluation value of each report in each type of task in each type of equipment. ,in, , , They are the standard equipment operation assessment value, standard task execution assessment value, and standard business impact assessment value corresponding to the set report. , , The weight factors corresponding to the set report equipment operation evaluation value, task execution evaluation value, and business impact evaluation value are respectively: , , They are the adjustment factors corresponding to the set report equipment operation evaluation value, the adjustment factors corresponding to the task execution evaluation value, and the adjustment factors corresponding to the business impact evaluation value. Represents a natural constant.

[0026] Preferably, the adjustment of the declaration process corresponding to the report of this type of task in this type of equipment is as follows: if the urgency of a report in a type of task in a type of equipment meets the standard, the process conversion instruction is automatically triggered immediately, and the declaration process of the report in the type of task in the type of equipment is "intercepted" from the regular declaration entrance and quickly transferred to the exclusive channel for fast declaration. Once the report is submitted and enters the fast process, the system automatically pushes it to all related departments and personnel in the form of broadcast. An instant messaging function module is built into the fast declaration process interface. The declaring personnel, approval personnel, and collaborative department personnel initiate text, voice, and video calls to conduct remote consultations and collaborative discussions on solutions for emergency issues.

[0027] The beneficial effects of the present invention are as follows: 1. The embodiment of the present invention, by using the rich feedback data of historical cycles and similar enterprises, covers the proportion of external department citations, the length of the interval between cross-department citations, the standard parameter matching rate and other multi-dimensional in-depth mining and quantitative analysis, and obtains the initial version feedback evaluation coefficient based on a rigorous calculation formula, so as to accurately screen out the initial version report templates adapted to various types of equipment and tasks. This method avoids subjective arbitrariness, makes the template selection based on a basis, and the selected initial version template fits past practical experience and industry common standards, which can reduce the subsequent adjustment costs and quickly meet the actual operation and maintenance record needs of the enterprise. By carrying out targeted adaptation tests within the target enterprise, collecting technical feedback data such as satisfaction scores, filling time, data error rate, etc. after the technicians use the initial version template, and then through fine quantitative evaluation and sorting, the final version report template with the highest degree of fit is locked. This ensures that the report template achieves the best match in complex actual scenarios such as the target enterprise's operation and maintenance process, personnel habits, and work requirements, improves the accuracy and fluency of report filling, and ensures high-quality recording and transmission of operation and maintenance information.

[0028] 2. The embodiment of the present invention, by constructing a multi-dimensional evaluation system, comprehensively integrating the equipment operation evaluation value, task execution evaluation value, and business impact evaluation value, uses a professional evaluation model to accurately output the urgency evaluation value, and clearly judges whether the urgency of the corresponding operation and maintenance problem in the report meets the standard. This multi-factor fusion and quantitative modeling method can promptly identify urgent problems that have a great impact on the business, and avoid serious consequences caused by misjudgment or omission. Once the urgency is determined to meet the standard, it will automatically trigger the rapid declaration process conversion, and switch from the conventional declaration "interception" to the exclusive fast channel. The system broadcasts and pushes information to all related parties, and is equipped with an instant messaging consultation function. It greatly shortens the time difference from the discovery to the response and disposal of emergency problems, breaks down departmental information barriers, and allows various departments, such as operation and maintenance, technology, management, procurement, etc. to "fight" together, just like opening a "green channel" for emergency operation and maintenance problems, quickly repairing and restoring normal business operations, and reducing potential losses.

[0029] 3. The embodiment of the present invention forms a data closed loop based on continuously accumulated feedback data, technical data, evaluation data, etc. On the one hand, it provides a basis for iterative updates of report templates, so that they are continuously optimized with the development of the enterprise and business changes; on the other hand, it helps to adjust the operation and maintenance strategy, such as reserving resources in advance for high-urgency and frequent equipment tasks, optimizing operation and maintenance plans, and improving the scientificity and foresight of the overall operation and maintenance management. Whether it is cross-departmental collaboration and improvement in the report template testing phase, or multi-department linkage handling during emergency reporting, communication and coordination between departments are strengthened. Break down the "department wall", reduce internal friction problems such as buck-passing, information blockage, etc., transform operation and maintenance from decentralized and isolated operations to an organic and coordinated whole, improve the overall efficiency and quality of enterprise operation and maintenance, ensure stable and reliable power supply, and enhance the market competitiveness of enterprises. BRIEF DESCRIPTION OF THE DRAWINGS

[0030] In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings required for use in the embodiments or the description of the prior art will be briefly introduced below. Obviously, the drawings described below are only some embodiments of the present invention. For ordinary technicians in this field, other drawings can be obtained based on these drawings without paying creative work.

[0031] Figure 1 It is a schematic diagram of the connection of the system modules of the present invention. DETAILED DESCRIPTION

[0032] The following will be combined with the drawings in the embodiments of the present invention to clearly and completely describe the technical solutions in the embodiments of the present invention. Obviously, the described embodiments are only part of the embodiments of the present invention, not all of the embodiments. Based on the embodiments of the present invention, all other embodiments obtained by ordinary technicians in this field without creative work are within the scope of protection of the present invention.

[0033] Embodiments of the present invention Figure 1 As shown, the intelligent operation and maintenance management system includes: a preliminary report template screening module, a final report template analysis module and a report urgency analysis module.

[0034] The final report template analysis module is connected to the preliminary report template screening module and the report urgency analysis module respectively.

[0035] Preliminary report template screening module: used to obtain feedback data corresponding to each report template in each type of equipment and each type of task in each enterprise of the same type as the target enterprise in the historical period, and then screen the preliminary versions of each type of report template in each type of equipment and each type of task in each enterprise to obtain the preliminary report templates corresponding to each type of equipment and each type of task.

[0036] In a specific embodiment, the preliminary report template screening module also includes a feedback data analysis unit.

[0037] The feedback data analysis unit is used to analyze the feedback data corresponding to each report template in each type of task of each type of equipment, wherein the feedback data includes the proportion of external department citations, the length of the cross-department citation interval and the standard parameter matching rate, to obtain the initial feedback evaluation coefficient corresponding to each report template in each type of task of each type of equipment.

[0038] It should be noted that in the document management system or report storage database of the enterprise, a reference record function is set for each report template. Every time a report generated by a report template is referenced by another department, the system will record the reference event, including the reference department, reference time and other information, and count the total number of times each report template in each type of equipment and each type of task is referenced by external departments in a certain historical period. At the same time, the total number of times the report template is referenced by all departments in the same period is counted. The proportion of external department references is equal to the total number of times the report template corresponding to a certain type of equipment and a certain type of task is referenced by external departments in a specific historical period, divided by the total number of times the report template is referenced by all departments in the same period, and the result is multiplied by 100%. Similarly, the document management system or report storage database is used to record the time when each report template generates a report and the time when it is first referenced by other departments. These two time points can be achieved by automatically adding timestamps to the system. The time of cross-department references can be obtained by subtracting the time of report generation from the time of reference. For the above example, the interval is two days and six hours. In actual calculations, time can be uniformly converted into units such as minutes or hours to facilitate subsequent data processing and analysis. For each report generated by the report template, the values ​​of each key parameter are checked one by one to determine whether these values ​​are within the pre-set standard value range. After that, the specific number of key parameters that meet the standard value range is carefully counted, and at the same time, the total number of key parameters covered in the report template is comprehensively counted. The calculation formula for the standard parameter matching rate is to divide the number of key parameters that meet the standard by the total number of key parameters, and then multiply the quotient by 100% to obtain the standard parameter matching rate.

[0039] In another specific embodiment, the analysis obtains the initial feedback evaluation coefficient corresponding to each report template in each type of task for each type of equipment. The specific analysis process is as follows: the proportion of external department citations, the duration of cross-department citation intervals, and the standard parameter matching rate corresponding to each report template in each type of task for each type of equipment are recorded as , and , c represents the number corresponding to each type of equipment, c is a positive integer, x represents the number corresponding to each type of task, x is a positive integer, v represents the number corresponding to each report template, v is a positive integer, substitute into the calculation formula: The initial feedback evaluation coefficients corresponding to each report template in each type of task for each type of equipment are obtained. ,in, , , They are the percentage of external department citations of the standard corresponding to the set report template, the interval length of cross-department citations of the standard, and the standard parameter matching rate. , , They are the weight factors corresponding to the proportion of external department citations of the set report template, the weight factors corresponding to the length of the cross-department citation interval, and the weight factors corresponding to the standard parameter matching rate.

[0040] It should be noted that , , Both are greater than 0 and less than 1.

[0041] It should also be noted that through the summary of a large amount of research data and experimental data, the report template is set according to the professional institutions and research institutions, and the corresponding standard external department citation ratio, standard cross-department citation interval length, and standard parameter matching rate. At the same time, based on the professional knowledge and research basis of field experts, it is discussed and confirmed with industry organizations or professional institutions. Experts set the weight factors corresponding to the proportion of external department citations of the report template, the weight factors corresponding to the cross-department citation interval length, and the weight factors corresponding to the standard parameter matching rate based on their own experience and knowledge.

[0042] In another specific embodiment, the initial version screening of each type of report template in each type of task of each type of equipment of each enterprise is performed, and the specific screening process is as follows: the initial version feedback evaluation coefficient corresponding to each report template in each type of task of each type of equipment is compared with the initial version feedback evaluation coefficient corresponding to the set standard report template. If the initial version feedback evaluation coefficient corresponding to a certain report template in a certain type of task of a certain type of equipment is greater than or equal to the initial version feedback evaluation coefficient corresponding to the set standard report template, it indicates that the type of report template in the type of task of this type of equipment meets the initial version screening; if the initial version feedback evaluation coefficient corresponding to a certain report template in a certain type of task of a certain type of equipment is less than the initial version feedback evaluation coefficient corresponding to the set standard report template, it indicates that the type of report template in the type of task of this type of equipment does not meet the initial version screening, and the types of report templates in each type of task of each type of equipment that meet the initial version screening are recorded as initial version report templates.

[0043] Final report template analysis module: used to test the adaptability of each initial report template corresponding to each type of equipment and each type of task to the target enterprise, and then obtain the final report template corresponding to each type of equipment and each type of task of the target enterprise.

[0044] In a specific embodiment, the adaptability of each preliminary report template corresponding to each type of task of each type of equipment is tested, and the specific testing process is as follows: A1. Obtain the type of equipment and the type of task that each technician in the target enterprise is responsible for, and push each preliminary report template corresponding to each type of task of each type of equipment to each technician who is responsible for the corresponding type of equipment and performs the type of task. Each technician tests, reviews and fills in the preliminary report template corresponding to the type of task in the corresponding type of equipment.

[0045] A2. After each technician has completed the testing, review and filling out of the preliminary report template corresponding to the type of task in the corresponding type of equipment, the technical feedback data corresponding to each preliminary report template in each type of task of each type of equipment is obtained. The technical feedback data includes satisfaction score, filling time and data error rate.

[0046] In another specific embodiment, the final version of the report template corresponding to each type of equipment and each type of task of the target enterprise is obtained by the following specific process: B1. The satisfaction score, filling time and data error rate corresponding to each preliminary version of the report template in each type of equipment and each type of task are recorded as , and , c represents the number corresponding to each type of equipment, c is a positive integer, x represents the number corresponding to each type of task, x is a positive integer, f represents the number corresponding to each initial report template, f is a positive integer, substitute into the calculation formula: The technical feedback evaluation coefficients corresponding to the final report templates for each type of equipment and each type of task of the target enterprise are obtained. ,in, , , They are the standard satisfaction score, standard filling time, and standard data error rate corresponding to the set initial report template. , , They are the weight factors corresponding to the satisfaction score of the first version of the report template, the weight factors corresponding to the filling time, and the weight factors corresponding to the data error rate. , , They are the adjustment factors corresponding to the satisfaction score of the initial report template, the adjustment factors corresponding to the filling time, and the adjustment factors corresponding to the data error rate. Represents a natural constant.

[0047] It should be noted that , , Both are greater than 0 and less than 1.

[0048] It should also be noted that through the summary of a large amount of research data and experimental data. According to professional organizations and research institutions, the standard satisfaction score, standard filling time, and standard data error rate corresponding to the initial report template are set. At the same time, based on the professional knowledge and research basis of experts in the field, they are discussed and confirmed with industry organizations or professional institutions. Experts set the weight factors corresponding to the satisfaction score of the initial report template, the weight factors corresponding to the filling time, and the weight factors corresponding to the data error rate based on their own experience and knowledge, and set the adjustment factors corresponding to the satisfaction score of the initial report template, the adjustment factors corresponding to the filling time, and the adjustment factors corresponding to the data error rate.

[0049] B2. Arrange the technical feedback evaluation coefficients corresponding to each final version of the report template in each type of task of each type of equipment of the target enterprise in ascending order, and record the final version of the report template corresponding to each type of task of each type of equipment of the target enterprise with the largest technical feedback evaluation coefficient as the final version of the report template, and then obtain the final version of the report template corresponding to each type of task of each type of equipment of the target enterprise.

[0050] The embodiment of the present invention, by using the rich feedback data of historical cycles and similar enterprises, covers the proportion of external department citations, the length of the interval between cross-department citations, the standard parameter matching rate and other multi-dimensional in-depth mining and quantitative analysis, and obtains the initial version feedback evaluation coefficient based on a rigorous calculation formula, so as to accurately screen out the initial version report templates suitable for various types of equipment and tasks. This method avoids subjective arbitrariness, makes the template selection based on evidence, and the selected initial version template fits past practical experience and industry common standards, which can reduce subsequent adjustment costs and quickly meet the actual operation and maintenance record needs of the enterprise. By carrying out targeted adaptation tests within the target enterprise, collecting technical feedback data such as satisfaction scores, filling time, data error rate, etc. after the technicians use the initial version template, and then through fine quantitative evaluation and sorting, the final version report template with the highest degree of fit is locked. This ensures that the report template achieves the best match in complex actual scenarios such as the target enterprise's operation and maintenance process, personnel habits, and work requirements, improves the accuracy and fluency of report filling, and ensures high-quality recording and transmission of operation and maintenance information.

[0051] Report urgency analysis module: used to obtain the content information corresponding to each report in each type of task in each type of equipment of the target enterprise at the current moment, so as to evaluate whether the urgency of each report in each type of task in each type of equipment meets the standard. If the urgency of a report in a certain type of task in a certain type of equipment meets the standard, the declaration process corresponding to the report in the certain type of task in the certain type of equipment will be adjusted.

[0052] In a specific embodiment, the evaluation of whether the urgency corresponding to each report in each type of task in each type of equipment meets the standards is performed as follows: C1. Obtain the equipment operation evaluation value, task execution evaluation value and business impact evaluation value corresponding to each report in each type of task in each type of equipment of the target enterprise, and input the equipment operation evaluation value, task execution evaluation value and business impact evaluation value corresponding to each report in each type of task in each type of equipment into the urgency evaluation value evaluation model, and output the urgency evaluation value results corresponding to each report in each type of task in each type of equipment.

[0053] C2. The urgency assessment value results include values ​​of 1 and -1. When the urgency assessment value result corresponding to a certain type of task report in a certain type of equipment is 1, it indicates that the urgency of the report in this type of task in this type of equipment meets the standard. Conversely, when the urgency assessment value result corresponding to a certain type of task report in a certain type of equipment is -1, it indicates that the urgency of the report in this type of task in this type of equipment does not meet the standard.

[0054] In another specific embodiment, the device operation evaluation value, task execution evaluation value and business impact evaluation value corresponding to each report in each type of task in each type of equipment of the target enterprise are obtained, and the specific acquisition process is as follows: D1. Extract the content information corresponding to each report in each type of task in each type of equipment of the target enterprise, and the content information includes the degree of excess of key parameters, parameter change rate, task progress percentage, task overdue time, estimated production loss amount and the number of users with service interruption.

[0055] It should be noted that in the operation and maintenance management system, for each key parameter, the real-time collected data is compared with the pre-set standard value. The method of calculating the excess range is to subtract the standard value from the real-time parameter value, divide it by the standard value, and finally multiply it by 100% to get the excess range expressed as a percentage. Through the operation records, work reports and related systems such as the work order management system during the execution of the task by the operation and maintenance personnel, the completion status of each subtask is tracked in real time, and the task progress percentage is calculated based on the ratio of the number of completed subtasks or the number of milestones reached to the total number of subtasks or the total number of milestones.

[0056] It should also be noted that for each type of task, it is broken down into multiple subtasks or milestone events, and the completion criteria of each subtask or milestone are clearly defined. The completion status of each subtask is tracked in real time through the operation records, work reports and related systems such as the work order management system during the execution of the task by the operation and maintenance personnel. According to the ratio of the number of completed subtasks or the number of milestones reached to the total number of subtasks or the total number of milestones, when the task is issued or arranged, the planned start time and planned completion time of each task are clearly specified. This information will be recorded in the task management system. The actual start time and actual completion time of the task will be recorded through the punch-in records and system operation records of the operation and maintenance personnel during the execution of the task. If the actual completion time of the task is later than the planned completion time, then the task overdue duration is the actual completion time minus the planned completion time.

[0057] Once again, it is necessary to explain that, based on the company's historical data, industry experience and relevant economic indicators, a production loss amount estimation model for different task situations is established, and the actual relevant parameters, such as the determined equipment downtime and current capacity utilization, are substituted into the estimation model, and the estimated value of the production loss amount is obtained through the calculation of the model. When equipment failure or task execution causes power outages in some areas, the system can promptly discover and record which users have power outages. By counting the records of users with power outages, the number of users with service interruptions can be obtained.

[0058] D2. Input the parameter exceeding range and parameter changing rate corresponding to each report in each type of task in each type of equipment into the equipment operation evaluation model, and output the equipment operation evaluation value corresponding to each report in each type of task in each type of equipment.

[0059] It should be noted that the analysis process of the equipment operation evaluation value corresponding to each report in each type of task in each type of equipment is as follows: the parameter exceeding range and parameter changing rate corresponding to each report in each type of task in each type of equipment are normalized, and the parameter exceeding range and parameter changing rate corresponding to each report in each type of task in each type of equipment after processing are recorded as and , substitute into the analytical formula , get the equipment operation evaluation value corresponding to each report in each type of task in each type of equipment , , They are respectively the weight coefficient corresponding to the parameter excess amplitude and the weight coefficient corresponding to the parameter change rate corresponding to the set report, where c represents the number corresponding to each type of equipment, c is a positive integer, x represents the number corresponding to each type of task, x is a positive integer, and k represents the number corresponding to each report, k is a positive integer.

[0060] It should be noted that , Both are greater than 0 and less than 1.

[0061] It should also be noted that, based on the professional knowledge and research of experts in the field, and after discussion and confirmation with industry organizations or professional institutions, the experts set the weight coefficients corresponding to the parameter exceeding the standard range and the weight coefficients corresponding to the parameter change rate corresponding to the report based on their own experience and knowledge.

[0062] D3. Input the task progress percentage and task overdue duration corresponding to each report in each type of task in each type of equipment into the task execution evaluation model, and output the task execution evaluation value corresponding to each report in each type of task in each type of equipment.

[0063] It should be noted that the analysis process of the task execution evaluation value corresponding to each report in each type of task in each type of device and the device operation evaluation value corresponding to each report in each type of task in the above-mentioned each type of device are the same.

[0064] D4. Input the estimated amount of production loss corresponding to each report in each type of task in each type of equipment and the number of service interruption users into the business impact assessment model, and output the business impact assessment value corresponding to each report in each type of task in each type of equipment.

[0065] It should be noted that the analysis process of the business impact assessment value corresponding to each report in each type of task in each type of device and the equipment operation assessment value corresponding to each report in each type of task in each type of device are the same.

[0066] It should also be noted that, based on the professional knowledge and research of experts in the field, and after discussion and confirmation with industry organizations or professional institutions, the experts set the weight coefficients corresponding to the parameter exceeding the standard range and the weight coefficients corresponding to the parameter change rate corresponding to the report based on their own experience and knowledge.

[0067] In another specific embodiment, the expression of the urgency evaluation value evaluation model is: , where It represents the result of the urgency evaluation value corresponding to the k-th report in the x-th type task in the c-th type device. represents the urgency evaluation value corresponding to the k-th report in the x-th type task in the c-th type device, is the set urgency assessment value threshold, c represents the number corresponding to each type of equipment, c is a positive integer, x represents the number corresponding to each type of task, x is a positive integer, k represents the number corresponding to each report, k is a positive integer.

[0068] The equipment operation evaluation value, task execution evaluation value and business impact evaluation value corresponding to each report in each type of task in each type of equipment are recorded as , and , substitute into the calculation formula: In the above example, we can get the urgency evaluation value of each report in each type of task in each type of equipment. ,in, , , They are the standard equipment operation assessment value, standard task execution assessment value, and standard business impact assessment value corresponding to the set report. , , The weight factors corresponding to the set report equipment operation evaluation value, task execution evaluation value, and business impact evaluation value are respectively: , , They are the adjustment factors corresponding to the set report equipment operation evaluation value, the adjustment factors corresponding to the task execution evaluation value, and the adjustment factors corresponding to the business impact evaluation value. Represents a natural constant.

[0069] It should be noted that , , Both are greater than 0 and less than 1.

[0070] It should also be noted that through the summary of a large amount of research data and experimental data, the standard equipment operation evaluation value, standard task execution evaluation value, and standard business impact evaluation value corresponding to the report are set according to professional institutions and research institutions. At the same time, based on the professional knowledge and research basis of experts in the field, they are discussed and confirmed with industry organizations or professional institutions. Experts set the weight factors corresponding to the reported equipment operation evaluation value, the weight factors corresponding to the task execution evaluation value, and the weight factors corresponding to the business impact evaluation value based on their own experience and knowledge, and set the adjustment factors corresponding to the reported equipment operation evaluation value, the adjustment factors corresponding to the task execution evaluation value, and the adjustment factors corresponding to the business impact evaluation value.

[0071] The embodiment of the present invention, by constructing a multi-dimensional evaluation system, comprehensively integrating the equipment operation evaluation value, task execution evaluation value, and business impact evaluation value, uses a professional evaluation model to accurately output the urgency evaluation value, and clearly judges whether the urgency of the corresponding operation and maintenance problem in the report meets the standard. This multi-factor fusion and quantitative modeling method can promptly identify urgent problems that have a great impact on the business, and avoid serious consequences caused by misjudgment or omission. Once the urgency is determined to meet the standard, it will automatically trigger the rapid declaration process conversion, and switch from the conventional declaration "interception" to the exclusive fast channel. The system broadcasts and pushes information to all related parties, and is equipped with an instant messaging consultation function. It greatly shortens the time difference from the discovery to the response and disposal of emergency problems, breaks down departmental information barriers, and allows various departments, such as operation and maintenance, technology, management, procurement, etc. to "fight" together, just like opening a "green channel" for emergency operation and maintenance problems, quickly repairing and restoring normal business operations, and reducing potential losses.

[0072] In another specific embodiment, the adjustment of the declaration process corresponding to the report of this type of task in this type of equipment is as follows: if the urgency of a report in a type of task in a type of equipment meets the standard, the process conversion instruction is automatically triggered immediately, and the declaration process of the report in this type of task in this type of equipment is "intercepted" from the regular declaration entrance and quickly transferred to the exclusive channel for fast declaration. Once the report is submitted and enters the fast process, the system automatically pushes it to all related departments and personnel in the form of broadcast. An instant messaging function module is built into the fast declaration process interface. The declaring personnel, approval personnel, and collaborative department personnel initiate text, voice, and video calls to conduct remote consultations and jointly discuss solutions for emergency issues.

[0073] The embodiment of the present invention forms a data closed loop based on continuously accumulated feedback data, technical data, evaluation data, etc. On the one hand, it provides a basis for iterative updates of report templates, so that they are continuously optimized with the development of the enterprise and business changes; on the other hand, it helps to adjust the operation and maintenance strategy, such as reserving resources in advance for high-urgency and frequent equipment tasks, optimizing operation and maintenance plans, and improving the scientificity and foresight of the overall operation and maintenance management. Whether it is cross-departmental collaboration and improvement in the report template testing phase, or multi-department linkage handling during emergency reporting, communication and coordination between departments are strengthened. Break down the "department wall", reduce internal friction problems such as buck-passing, information blockage, etc., transform operation and maintenance from decentralized and isolated operations to an organic and coordinated whole, improve the overall efficiency and quality of enterprise operation and maintenance, ensure stable and reliable power supply, and enhance the market competitiveness of enterprises.

[0074] The above contents are merely examples and explanations of the concept of the present invention. Those skilled in the art may make various modifications or additions to the specific embodiments described or replace them in a similar manner. As long as they do not deviate from the concept of the invention or exceed the scope defined in this specification, they shall all fall within the protection scope of the present invention.

Claims

1. Intelligent operation and maintenance management system, characterized by: include: The first version report template screening module is used to obtain the feedback data corresponding to each report template in each type of equipment and each type of task in each enterprise of the same type as the target enterprise in the historical period, and then screen the first version of each type of report template in each type of equipment and each type of task in each enterprise to obtain the first version report template corresponding to each type of equipment and each type of task; Final report template analysis module: used to test the adaptability of each preliminary report template corresponding to each type of equipment and each type of task to the target enterprise, and then obtain the final report template corresponding to each type of equipment and each type of task of the target enterprise; Report urgency analysis module: used to obtain the content information corresponding to each report in each type of task in each type of equipment of the target enterprise at the current moment, so as to evaluate whether the urgency of each report in each type of task in each type of equipment meets the standard. If the urgency of a report in a certain type of task in a certain type of equipment meets the standard, the declaration process corresponding to the report in the certain type of task in the certain type of equipment will be adjusted.

2. The intelligent operation and maintenance management system according to claim 1, characterized in that: The preliminary report template screening module also includes a feedback data analysis unit; The feedback data analysis unit is used to analyze the feedback data corresponding to each report template in each type of task of each type of equipment, wherein the feedback data includes the proportion of external department citations, the length of the cross-department citation interval and the standard parameter matching rate, to obtain the initial feedback evaluation coefficient corresponding to each report template in each type of task of each type of equipment.

3. The intelligent operation and maintenance management system according to claim 2, characterized in that: The analysis obtains the initial feedback evaluation coefficient corresponding to each report template in each type of task for each type of equipment. The specific analysis process is as follows: The proportion of external department citations, the duration of cross-department citation intervals, and the standard parameter matching rate corresponding to each report template in each type of task for each type of equipment are recorded as , and , c represents the number corresponding to each type of equipment, c is a positive integer, x represents the number corresponding to each type of task, x is a positive integer, v represents the number corresponding to each report template, v is a positive integer, substitute into the calculation formula: The initial feedback evaluation coefficients corresponding to each report template in each type of task for each type of equipment are obtained. ,in, , , They are the percentage of external department citations of the standard corresponding to the set report template, the interval length of cross-department citations of the standard, and the standard parameter matching rate. , , They are the weight factors corresponding to the proportion of external department citations of the set report template, the weight factors corresponding to the length of the cross-department citation interval, and the weight factors corresponding to the standard parameter matching rate.

4. The intelligent operation and maintenance management system according to claim 3, characterized in that: The preliminary screening of various report templates for various types of equipment and various types of tasks in various enterprises is as follows: The initial feedback evaluation coefficient corresponding to each report template in each type of task of each type of equipment is compared with the initial feedback evaluation coefficient corresponding to the set standard report template. If the initial feedback evaluation coefficient corresponding to a report template in a certain type of task of a certain type of equipment is greater than or equal to the initial feedback evaluation coefficient corresponding to the set standard report template, it indicates that the report template of this type in this type of task of this type of equipment meets the initial version screening. If the initial feedback evaluation coefficient corresponding to a report template in a certain type of task of a certain type of equipment is less than the initial feedback evaluation coefficient corresponding to the set standard report template, it indicates that the report template of this type in this type of task of this type of equipment does not meet the initial version screening, and the report templates of each type in each type of task of each type of equipment that meet the initial version screening are recorded as initial version report templates.

5. The intelligent operation and maintenance management system according to claim 4, characterized in that: The adaptability of each initial version of the report template corresponding to each type of task of each type of equipment is tested. The specific testing process is as follows: A1. Obtain the type of equipment and the type of tasks that each technician in the target enterprise is responsible for, and push the first version of the report template corresponding to each type of task of each type of equipment to each technician who is responsible for the type of equipment and performs the type of task. Each technician tests, reviews and fills in the first version of the report template corresponding to the type of task in the corresponding type of equipment; A2. After each technician has completed the testing, review and filling out of the preliminary report template corresponding to the type of task in the corresponding type of equipment, the technical feedback data corresponding to each preliminary report template in each type of task of each type of equipment is obtained. The technical feedback data includes satisfaction score, filling time and data error rate.

6. The intelligent operation and maintenance management system according to claim 5, characterized in that: The specific process of obtaining the final report template corresponding to each type of equipment and each type of task of the target enterprise is as follows: B1. Record the satisfaction score, filling time and data error rate of each initial report template in each type of task for each type of equipment as , and , c represents the number corresponding to each type of equipment, c is a positive integer, x represents the number corresponding to each type of task, x is a positive integer, f represents the number corresponding to each initial report template, f is a positive integer, substitute into the calculation formula: The technical feedback evaluation coefficients corresponding to the final report templates for each type of equipment and each type of task of the target enterprise are obtained. ,in, , , They are the standard satisfaction score, standard filling time, and standard data error rate corresponding to the set initial report template. , , They are the weight factors corresponding to the satisfaction score of the first version of the report template, the weight factors corresponding to the filling time, and the weight factors corresponding to the data error rate. , , They are the adjustment factors corresponding to the satisfaction score of the initial report template, the adjustment factors corresponding to the filling time, and the adjustment factors corresponding to the data error rate. represents a natural constant; B2. Arrange the technical feedback evaluation coefficients corresponding to each final version of the report template in each type of task of each type of equipment of the target enterprise in ascending order, and record the final version of the report template corresponding to each type of task of each type of equipment of the target enterprise with the largest technical feedback evaluation coefficient as the final version of the report template, and then obtain the final version of the report template corresponding to each type of task of each type of equipment of the target enterprise.

7. The intelligent operation and maintenance management system according to claim 6, characterized in that: The specific evaluation process of evaluating whether the urgency of each report in each type of task in each type of equipment meets the standard is as follows: C1. Obtain the equipment operation evaluation value, task execution evaluation value and business impact evaluation value corresponding to each report in each type of task in each type of equipment of the target enterprise, and input the equipment operation evaluation value, task execution evaluation value and business impact evaluation value corresponding to each report in each type of task in each type of equipment into the urgency evaluation value evaluation model, and output the urgency evaluation value result corresponding to each report in each type of task in each type of equipment; C2. The urgency assessment value results include values ​​of 1 and -1. When the urgency assessment value result corresponding to a certain type of task report in a certain type of equipment is 1, it indicates that the urgency of the report in this type of task in this type of equipment meets the standard. Conversely, when the urgency assessment value result corresponding to a certain type of task report in a certain type of equipment is -1, it indicates that the urgency of the report in this type of task in this type of equipment does not meet the standard.

8. The intelligent operation and maintenance management system according to claim 7, characterized in that: The specific acquisition process of obtaining the equipment operation evaluation value, task execution evaluation value and business impact evaluation value corresponding to each report in each type of task in each type of equipment of the target enterprise is as follows: D1. Extract the content information corresponding to each report in each type of task in each type of equipment of the target enterprise, including the extent of key parameter exceeding the standard, parameter change rate, task progress percentage, task overdue time, estimated production loss amount and number of service interruption users; D2. Input the parameter exceeding range and parameter changing rate corresponding to each report in each type of task in each type of equipment into the equipment operation evaluation model, and output the equipment operation evaluation value corresponding to each report in each type of task in each type of equipment; D3. Input the task progress percentage and task overdue duration corresponding to each report in each type of task in each type of equipment into the task execution evaluation model, and output the task execution evaluation value corresponding to each report in each type of task in each type of equipment; D4. Input the estimated amount of production loss corresponding to each report in each type of task in each type of equipment and the number of service interruption users into the business impact assessment model, and output the business impact assessment value corresponding to each report in each type of task in each type of equipment.

9. The intelligent operation and maintenance management system according to claim 8, characterized in that: The expression of the urgency evaluation value evaluation model is: , where It represents the result of the urgency evaluation value corresponding to the k-th report in the x-th type task in the c-th type device. represents the urgency evaluation value corresponding to the k-th report in the x-th type task in the c-th type device, is the set urgency assessment value threshold, c represents the number corresponding to each type of equipment, c is a positive integer, x represents the number corresponding to each type of task, x is a positive integer, k represents the number corresponding to each report, k is a positive integer; The equipment operation evaluation value, task execution evaluation value and business impact evaluation value corresponding to each report in each type of task in each type of equipment are recorded as , and , substitute into the calculation formula: In the above example, we can get the urgency evaluation value of each report in each type of task in each type of equipment. ,in, , , They are the standard equipment operation assessment value, standard task execution assessment value, and standard business impact assessment value corresponding to the set report. , , The weight factors corresponding to the set report equipment operation evaluation value, task execution evaluation value, and business impact evaluation value are respectively: , , They are the adjustment factors corresponding to the set report equipment operation evaluation value, the adjustment factors corresponding to the task execution evaluation value, and the adjustment factors corresponding to the business impact evaluation value. Represents a natural constant.

10. The intelligent operation and maintenance management system according to claim 9, characterized in that: The specific adjustment process of adjusting the declaration process corresponding to the task report of this type of equipment is as follows: If the urgency of a report in a certain type of task in a certain type of equipment meets the standard, the process conversion instruction will be automatically triggered immediately, and the declaration process of the report in the same type of task in the same type of equipment will be "intercepted" from the regular declaration entrance and quickly transferred to the exclusive channel for fast declaration. Once the report is submitted and enters the fast process, the system will automatically push it to all related departments and personnel in the form of a broadcast. An instant messaging function module is built into the fast declaration process interface. The declarant, the approval personnel, and the personnel of the collaborative department can initiate text, voice, and video calls to conduct remote consultations and collaborative discussions on solutions for urgent issues.

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