Logistics data management method and device, equipment and medium

By obtaining logistics data from multiple data sources and storing them in the database, setting up a flexible data display interface, and using the API interface to obtain and display the required logistics data based on the database, the problems of inadequate data updates and lack of flexibility in the display interface in the existing technology are solved, real-time updates of logistics data and multi-source integration are realized, and the efficiency and accuracy of logistics management are improved.

CN119886994APending Publication Date: 2025-04-25SHANGHAI YUNDA HIGH TECH CO LTD
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Patent Information

Application Number
CN202411926264.X
Authority / Receiving Office
CN · China
Patent Type
Applications(China)
Current Assignee / Owner
Filing Date
2024-12-25
Publication Date
2025-04-25

AI Technical Summary

Technical Problem

The existing logistics data management system has untimely data updates, serious information silos, and lack of flexibility in the data display interface, which cannot meet users' diverse needs for data screening and analysis.

Method used

By obtaining logistics data from multiple data sources and storing them in the database, setting up a flexible data display interface, using the API interface to obtain and display the required logistics data based on the database, supporting conditional filtering and graph display.

Benefits of technology

Real-time updates and multi-source integration of logistics data are realized, flexible data display and screening capabilities are provided, and the efficiency and accuracy of logistics management are improved, and logistics companies maintain competitive advantages in fierce market competition.

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Abstract

The invention provides a logistics data management method and device, equipment and a medium, and belongs to the technical field of logistics data management, and the method comprises the steps: obtaining logistics data, and storing the obtained logistics data in a database; and setting a data display interface, and obtaining logistics data required by interface display based on the database through the API interface. According to the invention, data related to logistics can be obtained through multiple data sources, flexible data display and screening are supported, and key business indexes can be automatically calculated and displayed, so that the efficiency and accuracy of logistics management are improved. According to the method, more comprehensive and real-time data support is provided for logistics enterprises, and the logistics enterprises are helped to keep competitive advantages in fierce market competition.
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Description

Technical Field

[0001] The present invention relates to the technical field of logistics data management, and in particular to a logistics data management method, device, equipment and medium. Background Art

[0002] In the modern logistics industry, with the rapid development of e-commerce and the continuous increase in user demand, the management and analysis of logistics data is particularly important. Effective logistics data management can not only improve logistics efficiency, but also optimize resource allocation and improve customer satisfaction. Therefore, how to efficiently obtain and display logistics data has become an urgent problem to be solved in the industry.

[0003] At present, many logistics management systems have certain limitations in data processing and display. Traditional logistics data management methods often rely on a single data source, resulting in untimely data updates and serious information island phenomena. In addition, the data display interface is usually inflexible and cannot meet the diverse needs of users for data screening and analysis.

[0004] Therefore, there is an urgent need for a comprehensive logistics data management method that can obtain logistics-related data through multiple data sources, support flexible data display and screening, and automatically calculate and display key business indicators to improve the efficiency and accuracy of logistics management. This method will provide logistics companies with more comprehensive and real-time data support, helping them maintain their competitive advantage in the fierce market competition. Summary of the invention

[0005] The main purpose of the present invention is to solve the technical problems in the prior art that data is not updated in time, information island phenomenon is serious, data display interface lacks flexibility, and cannot meet users' diverse needs for data screening and analysis.

[0006] A first aspect of the present invention provides a logistics data management method, comprising: Acquire logistics data, and store the acquired logistics data in a database; Set up the data display interface, and obtain the required logistics data based on the database through the API interface.

[0007] Optionally, in a first implementation of the first aspect of the present invention, the acquiring of logistics data and storing the acquired logistics data in a database includes: Obtaining logistics-related data through different data sources; wherein the logistics-related data includes: work order information, logistics track information and user information; The different data sources include: backend database, third-party e-commerce platform API and internal system interface; Based on the backend database, all data related to logistics and work orders stored in the database are obtained, including work order data, logistics tracks and user information; Obtaining transaction information of the e-commerce platform based on the third-party e-commerce platform API, including order information and customer information; The logistics order and processing status information are obtained based on the internal system interface.

[0008] Optionally, in a second implementation of the first aspect of the present invention, setting a data display interface and obtaining the required logistics data for the interface display based on the database through an API interface includes: Use JavaScript framework to build data display interface, and implement conditional filtering based on the data display interface; Based on the filtering conditions, the data that meets the filtering conditions is obtained from the database through the API interface and displayed through the data display interface.

[0009] Optionally, in a third implementation of the first aspect of the present invention, the method further includes: According to the obtained filtering conditions, the number of pending work orders in the past n days is obtained based on the database through the API interface; Convert the number of pending work orders obtained in the past n days into an array containing the date and the number of pending work orders; Create a chart component based on an array containing dates and the number of pending work orders, and use the data display interface to display the trend of the number of pending work orders in the past n days.

[0010] Optionally, in a fourth implementation of the first aspect of the present invention, the method further includes: displaying the express delivery resolution rate through a data display interface; The express delivery resolution rate is displayed through the data display interface, including: The data processing logic of the express delivery resolution rate is encapsulated into the API interface. When the user initiates a request to view the express delivery resolution rate through the data display interface, the warning quantity and platform timeout quantity are obtained based on the database through the API interface, and the express delivery resolution rate is calculated through the data processing logic encapsulated in the API interface; the calculated express delivery resolution rate is displayed through the data display interface.

[0011] Optionally, in a fifth implementation of the first aspect of the present invention, the express delivery resolution rate data processing logic includes: .

[0012] Optionally, in a sixth implementation of the first aspect of the present invention, the method further includes: According to the obtained screening conditions, the corresponding logistics data is obtained based on the database through the API interface; The acquired logistics data is preprocessed according to preset requirements to generate a data file, and the generated data file is stored in a preset location of the server; according to user requests, data is exported based on the data file stored in the preset location of the server.

[0013] A second aspect of the present invention provides a logistics data management device, comprising: A data acquisition module is used to acquire logistics data and store the acquired logistics data in a database; The data display module is used to set up the data display interface and obtain the required logistics data for the interface display based on the database through the API interface.

[0014] Optionally, in a first implementation of the second aspect of the present invention, the data acquisition module includes: for acquiring data related to logistics through different data sources; wherein the data related to logistics includes: work order information, logistics track information and user information; The different data sources include: backend database, third-party e-commerce platform API and internal system interface; Based on the backend database, all data related to logistics and work orders stored in the database are obtained, including work order data, logistics tracks and user information; Obtaining transaction information of the e-commerce platform based on the third-party e-commerce platform API, including order information and customer information; The logistics order and processing status information are obtained based on the internal system interface.

[0015] Optionally, in a second implementation method of the second aspect of the present invention, the data display module includes: using a JavaScript framework to build a data display interface, and implementing conditional filtering based on the data display interface; based on the filtering conditions, obtaining data that meets the filtering conditions based on the database through an API interface, and displaying it through the data display interface.

[0016] Optionally, in a third implementation method of the second aspect of the present invention, the device also includes: a trend display module, which is used to obtain the number of pending work orders in the past n days based on the database through an API interface according to the obtained filtering conditions; convert the obtained number of pending work orders in the past n days into an array containing dates and the number of pending work orders; create a chart component, based on the array containing dates and the number of pending work orders, to display the trend of the number of pending work orders in the past n days through a data display interface.

[0017] Optionally, in a fourth implementation of the second aspect of the present invention, the device further includes: an express delivery resolution rate display module, configured to display the express delivery resolution rate through a data display interface; The express delivery resolution rate is displayed through the data display interface, including: The data processing logic of the express delivery resolution rate is encapsulated into the API interface. When the user initiates a request to view the express delivery resolution rate through the data display interface, the warning quantity and platform timeout quantity are obtained based on the database through the API interface, and the express delivery resolution rate is calculated through the data processing logic encapsulated in the API interface; the calculated express delivery resolution rate is displayed through the data display interface.

[0018] Optionally, in a fifth implementation of the second aspect of the present invention, the express delivery resolution rate data processing logic includes: .

[0019] Optionally, in a sixth implementation of the second aspect of the present invention, the device further includes: a data export module, used to obtain corresponding logistics data based on a database through an API interface according to the obtained filtering conditions; pre-processing the acquired logistics data according to preset requirements to generate a data file, and storing the generated data file at a preset location of the server; and exporting data based on the data file stored at the preset location of the server according to a user request.

[0020] A third aspect of the present invention provides a computer-readable storage medium storing a computer program, characterized in that when the computer program is executed by a processor, the steps of the logistics data management method described above are implemented.

[0021] A fourth aspect of the present invention provides an electronic device, comprising a memory, a processor, and a computer program stored in the memory and executable on the processor, wherein the computer program implements the steps of the above-mentioned logistics data management method when executed by the processor.

[0022] Compared with the prior art, the present invention has the following beneficial effects: 1. The present invention can obtain logistics-related data through multiple data sources, support flexible data display and screening, and can automatically calculate and display key business indicators to improve the efficiency and accuracy of logistics management; 2. The present invention will provide logistics enterprises with more comprehensive and real-time data support, helping them maintain their competitive advantage in the fierce market competition; 3. The present invention introduces new screening conditions and query mechanisms, allowing users to screen and query timed-out work orders as needed, thereby improving query efficiency. BRIEF DESCRIPTION OF THE DRAWINGS

[0023] Other features, objects and advantages of the present invention will become more apparent from the detailed description of non-limiting embodiments made with reference to the following drawings: Figure 1 A first flow chart of the logistics data management method provided in an embodiment of the present invention.

[0024] Figure 2 A second flow chart of the logistics data management method provided in an embodiment of the present invention.

[0025] Figure 3 This is a third flow chart of the logistics data management method provided in an embodiment of the present invention.

[0026] Figure 4 A fourth flow chart of the logistics data management method provided in an embodiment of the present invention.

[0027] Figure 5 This is a fifth flow chart of the logistics data management method provided in the embodiment of the present invention.

[0028] Figure 6 This is a sixth flow chart of the logistics data management method provided in an embodiment of the present invention.

[0029] Figure 7 A structural schematic diagram of a logistics data management device provided in an embodiment of the present invention.

[0030] Figure 8 Another structural schematic diagram of the logistics data management device provided in an embodiment of the present invention.

[0031] Fig. 9 A schematic diagram of the structure of an electronic device provided by an embodiment of the present invention. DETAILED DESCRIPTION

[0032] The embodiment of the present invention provides a logistics data management method, device, equipment and medium, which obtains logistics data and stores the obtained logistics data in a database; sets a data display interface, and displays the required logistics data based on the database acquisition interface through an API interface. The present invention solves the technical problems of untimely data update, serious information island phenomenon, lack of flexibility of data display interface, and inability to meet users' diverse needs for data screening and analysis.

[0033] The terms "first", "second", "third", "fourth", etc. (if any) in the specification and claims of the present invention and the above-mentioned drawings are used to distinguish similar objects, and are not necessarily used to describe a specific order or sequence. It should be understood that the data used in this way can be interchanged where appropriate, so that the embodiments described herein can be implemented in an order other than that illustrated or described herein. In addition, the terms "including" or "having" and any variations thereof are intended to cover non-exclusive inclusions, for example, a process, method, system, product or device that includes a series of steps or units is not necessarily limited to those steps or units that are clearly listed, but may include other steps or units that are not clearly listed or inherent to these processes, methods, products or devices.

[0034] For ease of understanding, the specific process of the embodiment of the present invention is described below. Figure 1 The first embodiment of the logistics data management method in the embodiment of the present invention includes: 101. Obtain logistics data, and store the obtained logistics data in a database; In this embodiment, data related to logistics are obtained through different data sources; wherein the data related to logistics include: work order information, logistics track information and user information; The different data sources include: backend database, third-party e-commerce platform API and internal system interface; Based on the backend database, all data related to logistics and work orders stored in the database are obtained, including work order data, logistics tracks and user information; Obtaining transaction information of the e-commerce platform based on the third-party e-commerce platform API, including order information and customer information; The logistics order and processing status information are obtained based on the internal system interface.

[0035] This embodiment achieves effective integration of multiple data sources by acquiring logistics-related data from the back-end database, third-party e-commerce platform API and internal system interface; this integration can ensure that the information acquired by the system is more comprehensive and accurate.

[0036] 102. Set up a data display interface, and obtain the required logistics data for the interface display based on the database through the API interface.

[0037] In this embodiment, a JavaScript framework is used to construct a data display interface, and conditional screening is implemented based on the data display interface; Based on the filtering conditions, the data that meets the filtering conditions is obtained from the database through the API interface and displayed through the data display interface.

[0038] This embodiment obtains data in real time through an API interface, so that users can obtain the latest logistics information, thereby improving the timeliness of decision-making.

[0039] See also Figure 2 , the second embodiment of the logistics data management method in the embodiment of the present invention includes: 201. Obtain logistics data, and store the obtained logistics data in a database; 202. Set up a data display interface, and obtain the required logistics data for the interface display based on the database through the API interface; 203. Display the trend of the number of pending work orders in the past n days through the data display interface; In this embodiment, according to the obtained screening conditions, the number of pending work orders in the past n days is obtained based on the database through the API interface; Convert the number of pending work orders obtained in the past n days into an array containing the date and the number of pending work orders; Create a chart component based on an array containing dates and the number of pending work orders, and use the data display interface to display the trend of the number of pending work orders in the past n days.

[0040] This embodiment uses a chart component to display the trend of the number of pending work orders, making data analysis more intuitive and helping management to quickly identify problems and trends.

[0041] See also Figure 3 , a third embodiment of the logistics data management method in the embodiment of the present invention includes: 301. Obtain logistics data, and store the obtained logistics data in a database; 302. Set up a data display interface, and obtain the required logistics data for the interface display based on the database through the API interface; 303. Display the express delivery resolution rate through the data display interface; In this embodiment, the express delivery resolution rate data processing logic is encapsulated into the API interface. When a user initiates a request to view the express delivery resolution rate through the data display interface, the warning quantity and the platform timeout quantity are obtained based on the database through the API interface, and the express delivery resolution rate is calculated through the data processing logic encapsulated in the API interface; the calculated express delivery resolution rate is displayed through the data display interface; The express delivery resolution rate data processing logic includes: .

[0042] This embodiment can automatically calculate and display the express delivery resolution rate through the encapsulated data processing logic, helping enterprises to monitor the quality of logistics services in real time and promptly discover and solve potential problems. Through real-time monitoring of key indicators, enterprises can make more scientific decisions based on data and improve operational efficiency and customer satisfaction.

[0043] See also Figure 4 The fourth embodiment of the logistics data management method in the embodiment of the present invention includes: 401. Obtain logistics data, and store the obtained logistics data in a database; 402. Set up a data display interface, and obtain the required logistics data for the interface display based on the database through the API interface; 403. Display the trend of the number of pending work orders in the past n days through the data display interface; 404. Display the express delivery resolution rate through the data display interface; 405. Export corresponding data files; In this embodiment, according to the obtained screening conditions, the corresponding logistics data is obtained based on the database through the API interface; The acquired logistics data is preprocessed according to preset requirements to generate a data file, and the generated data file is stored in a preset location of the server; according to user requests, data is exported based on the data file stored in the preset location of the server.

[0044] The automated data acquisition and processing of this embodiment reduces the reliance on manual operations and reduces management costs; through real-time data analysis, it is possible to better allocate resources, optimize logistics processes, and improve overall operational efficiency.

[0045] See also Figure 5 The fifth embodiment of the logistics data management method in the embodiment of the present invention includes: 501. Interface layout: design a user-friendly interface to ensure the usage habits of users of the composite outlets; in this embodiment, a modern front-end framework (such as React or Vue.js) is used to build the interface; 502. Default data display: When the interface is initially loaded, all data is displayed by default, including the branch service department, and a drop-down menu for filtering institutions is provided; 503. Support time filtering: implement a time selector. In this embodiment, it supports users to select data within the past month.

[0046] 504. Support multi-condition filtering: Provide multiple filtering options, including e-commerce platform, product type, category, service type, whether it is lost or damaged, whether it is a big sale, etc. Users can combine and filter according to their needs.

[0047] 505. Support the trend display in the past 7 days: design a chart component to display the trend of the number of pending work orders from outlet to item->distributed to the lower level; in this embodiment, a chart library (such as Chart.js or D3.js) is used to realize dynamic display.

[0048] 506. Determination of work orders not dispatched within the time limit: According to the business logic, set the criteria for determining if the dispatch timeout has not occurred: Arrived at the outlet between 12:00 the previous day and 12:00 the current day, but not scanned before 13:00 the current day, it is considered as timeout (work order); Arriving at the outlet between 12:00 on the previous day and 12:00 on the current day, but not scanned before 24:00 on the current day, it is considered as overdue delivery (timeout); Implement these judgment conditions in the data processing logic.

[0049] 506. Work order / order number query: Provides a search box where users can enter the work order number or order number for query. This query is not restricted by e-commerce platform and product type, and only supports query of a single work order / waybill number that has not been dispatched within the time limit.

[0050] After querying, jump to the waybill number layer to display the searched single data.

[0051] 508. Express mail resolution rate formula implementation: Calculated according to the formula: Express delivery resolution rate = (number of warnings - number of platform timeouts) / number of warnings * 100%.

[0052] The warning quantity is taken from the ticket quantity from outlets to items->distributed to lower levels (work order column), and the platform timeout quantity is taken from the ticket quantity from outlets to items->distributed to lower levels (timeout column).

[0053] The calculated express delivery resolution rate is displayed on the data display interface; this embodiment helps users quickly find relevant information by calculating the express delivery resolution rate.

[0054] 509. Export data to the download center: An "Export Data" button is provided in the interface. After the user clicks it, the system generates a data file (such as CSV or Excel format) based on the current filtering conditions.

[0055] The generated data files are stored in a preset location on the server and a download link is provided. Users can download the required data files from the download center.

[0056] This embodiment adds multiple screening conditions and a flexible query mechanism to facilitate users to quickly find relevant information.

[0057] See also Figure 6 The sixth embodiment of the logistics data management method in the embodiment of the present invention includes: 601. System Architecture and Design Determine the system architecture, including the front-end and back-end technology stack. You can use React or Vue.js for the front-end, and Node.js or Python Flask / Django for the back-end.

[0058] Design the database table structure, including work order table, user table, waybill table, etc., to ensure that it can support all functions of work order processing.

[0059] 602. Work order processing interface design; Top information display: Display institution information, time range and filter conditions at the top of the interface, and ensure that these elements are not operable to avoid misoperation.

[0060] Use static text or a disabled drop-down box to present this information.

[0061] Report switching: Design a report switching component, users can switch between 5 reports. Each report displays different work order information (such as pending work orders, completed work orders, etc.).

[0062] Use tabs or drop-down menus to switch between reports.

[0063] 603. Work order processing function is realized; Waybill details processing: The waybill details of pending work orders are displayed in the report, and users are supported to process waybills in batches or individually.

[0064] In the list of pending work orders, a "Reply" button is provided for each work order. This button is only displayed for pending work orders, and not for completed work orders.

[0065] Batch reply function: Implement batch reply function, users can select multiple pending work orders and reply to them in one go. Design a checkbox list, and users can check the work orders that need to be processed.

[0066] Provide a unified reply input box where users can enter their reply content and submit it.

[0067] Branch operation support: Allow first-level outlets to help branches with reply processing. Implement permission control to ensure that only users at first-level outlets can operate the branch's pending work orders.

[0068] 604. Drill down to order number and display of logistics track; Track number drill-down function: Provide a link or button for each waybill detail, and the user can drill down to the detailed information page of the waybill after clicking it.

[0069] The logistics track is displayed on the details page, including the status, timestamp and related information of each link.

[0070] Logistics track display: Use charts or timeline components to display the logistics track of the waybill, and clearly show the status changes of each node. Ensure that users can easily view the detailed information of each link to improve user experience.

[0071] 605. Customer service team supports integration; Customer service support interface: Integrate the customer service team’s support information into the work order processing interface, and display the customer service team’s contact information or online support functions.

[0072] Provide a chat window or contact form so that users can quickly contact customer service when processing a ticket.

[0073] Work order transfer function: Implement the work order transfer function, allowing users to transfer the work order to the customer service team for processing. Design a transfer button, and users can select the customer service staff and add notes after clicking it.

[0074] The above describes the logistics data management method in the embodiment of the present invention. The following describes the logistics data management device in the embodiment of the present invention. Figure 7 In one embodiment of the present invention, a logistics data management device includes: The data acquisition module 701 is used to acquire logistics data and store the acquired logistics data in a database; In this embodiment, the data acquisition module 701 includes: Obtaining logistics-related data through different data sources; wherein the logistics-related data includes: work order information, logistics track information and user information; The different data sources include: backend database, third-party e-commerce platform API and internal system interface; Based on the backend database, all data related to logistics and work orders stored in the database are obtained, including work order data, logistics tracks and user information; Obtaining transaction information of the e-commerce platform based on the third-party e-commerce platform API, including order information and customer information; The logistics order and processing status information are obtained based on the internal system interface.

[0075] The data display module 702 is used to set up a data display interface and obtain the logistics data required for the interface display based on the database through an API interface.

[0076] In this embodiment, the data display module 702 includes: using a JavaScript framework to build a data display interface, and implementing conditional filtering based on the data display interface; based on the filtering conditions, obtaining data that meets the filtering conditions based on the database through an API interface, and displaying it through the data display interface.

[0077] The trend display module 703 is used to obtain the number of pending work orders in the past n days based on the database through the API interface according to the obtained filtering conditions; convert the obtained number of pending work orders in the past n days into an array containing dates and the number of pending work orders; create a chart component, based on the array containing dates and the number of pending work orders, to display the trend of the number of pending work orders in the past n days through the data display interface.

[0078] The express delivery resolution rate display module 704 is used to display the express delivery resolution rate through the data display interface; In this embodiment, the express delivery resolution rate display module 704 includes: The data processing logic of the express delivery resolution rate is encapsulated into the API interface. When the user initiates a request to view the express delivery resolution rate through the data display interface, the warning quantity and platform timeout quantity are obtained based on the database through the API interface, and the express delivery resolution rate is calculated through the data processing logic encapsulated in the API interface; the calculated express delivery resolution rate is displayed through the data display interface.

[0079] The express delivery resolution rate data processing logic includes: .

[0080] The data export module 705 is used to obtain corresponding logistics data based on the database through the API interface according to the obtained filtering conditions; pre-process the obtained logistics data according to the preset requirements to generate a data file, and store the generated data file in the preset location of the server; export data based on the data file stored in the preset location of the server according to the user request.

[0081] See also Figure 8 Another embodiment of the logistics data management device in the embodiment of the present invention includes: The system architecture generation module 801 is used to build a logistics data management system based on the front-end and back-end technology stacks; In this embodiment, the system architecture generation module 801 includes: You can use React or Vue.js for the front end, and Node.js or Python Flask / Django for the back end.

[0082] Design the database table structure, including work order table, user table, waybill table, etc., to ensure that it can support all functions of work order processing.

[0083] The work order processing interface design module 802 is used to set the top information display and report switching; In this embodiment, the work order processing interface design module 802 includes: Top information display: Display institution information, time range and filter conditions at the top of the interface, and ensure that these elements are not operable to avoid misoperation.

[0084] Use static text or a disabled drop-down box to present this information.

[0085] Report switching: Design a report switching component, users can switch between 5 reports. Each report displays different work order information (such as pending work orders, completed work orders, etc.).

[0086] Use tabs or drop-down menus to switch between reports.

[0087] The work order processing module 803 is used to display the waybill details of the work orders to be processed in the report, and supports users to reply to process the waybill in batches or individually.

[0088] In this embodiment, the work order processing module 803 includes: In the list of pending work orders, a "Reply" button is provided for each work order. This button is only displayed for pending work orders, and not for completed work orders.

[0089] Batch reply function: Implement batch reply function, users can select multiple pending work orders and reply to them in one go. Design a checkbox list, and users can check the work orders that need to be processed.

[0090] Provide a unified reply input box where users can enter their reply content and submit it.

[0091] Branch operation support: Allow first-level outlets to help branches with reply processing. Implement permission control to ensure that only users at first-level outlets can operate the branch's pending work orders.

[0092] The tracking number drill-down and logistics track display module 804 is used to obtain the detailed information of the waybill through the tracking number, and obtain the logistics track information through the detailed information of the waybill; In this embodiment, the order number drill-down and logistics track display module 804 includes: providing a link or button for each waybill detail, and the user can drill down to the detailed information page of the waybill after clicking it.

[0093] The logistics track is displayed on the details page, including the status, timestamp and related information of each link.

[0094] Logistics track display: Use charts or timeline components to display the logistics track of the waybill, and clearly show the status changes of each node. Ensure that users can easily view the detailed information of each link to improve user experience.

[0095] The customer service module 805 is used to provide customer service; In this embodiment, the customer service module 805 includes: integrating the support information of the customer service team in the work order processing interface, and displaying the contact information or online support function of the customer service team.

[0096] Provide a chat window or contact form so that users can quickly contact customer service when processing a ticket.

[0097] Work order transfer function: Implement the work order transfer function, allowing users to transfer the work order to the customer service team for processing. Design a transfer button, and users can select the customer service staff and add notes after clicking it.

[0098] above Figure 7 , 8The logistics data management device in the embodiment of the present invention is described in detail from the perspective of modular functional entities, and the electronic device in the embodiment of the present invention is described in detail from the perspective of hardware processing.

[0099] Fig. 9 7 is a schematic diagram of the structure of an electronic device provided by an embodiment of the present invention. The electronic device 700 may have relatively large differences due to different configurations or performances, and may include one or more processors (central processing units, CPU) 710 (for example, one or more processors) and a memory 720, and one or more storage media 730 (for example, one or more mass storage devices) storing application programs 733 or data 732. Among them, the memory 720 and the storage medium 730 can be temporary storage or permanent storage. The program stored in the storage medium 730 may include one or more modules (not shown in the figure), and each module may include a series of instruction operations in the electronic device 700. Furthermore, the processor 710 may be configured to communicate with the storage medium 730 to execute a series of instruction operations in the storage medium 730 on the electronic device 700.

[0100] The electronic device 700 may also include one or more power supplies 740, one or more wired or wireless network interfaces 750, one or more input and output interfaces 750, and / or one or more operating systems 731, such as Windows Serve, Mac OS X, Unix, Linux, FreeBSD, etc. It will be appreciated by those skilled in the art that Fig. 9 The structure of the electronic device shown does not constitute a limitation on the electronic device, and may include more or less components than shown in the figure, or combine some components, or arrange the components differently.

[0101] The present invention also provides a computer-readable storage medium, which may be a non-volatile computer-readable storage medium or a volatile computer-readable storage medium. Instructions are stored in the computer-readable storage medium. When the instructions are executed on a computer, the computer executes the steps of the logistics data management method.

[0102] Those skilled in the art can clearly understand that, for the convenience and brevity of description, the specific working process of the above-described system, device, or unit can refer to the corresponding process in the aforementioned method embodiment and will not be repeated here.

[0103] If the integrated unit is implemented in the form of a software functional unit and sold or used as an independent product, it can be stored in a computer-readable storage medium. Based on this understanding, the technical solution of the present invention is essentially or the part that contributes to the prior art or the whole or part of the technical solution can be embodied in the form of a software product. The computer software product is stored in a storage medium, including several instructions to enable a computer device (which can be a personal computer, server, or network device, etc.) to perform all or part of the steps of the method described in each embodiment of the present invention. The aforementioned storage medium includes: U disk, mobile hard disk, read-only memory (ROM), random access memory (RAM), disk or optical disk and other media that can store program code.

[0104] As described above, the above embodiments are only used to illustrate the technical solutions of the present invention, rather than to limit the same. Although the present invention has been described in detail with reference to the aforementioned embodiments, those skilled in the art should understand that the technical solutions described in the aforementioned embodiments may still be modified, or some of the technical features thereof may be replaced by equivalents. However, these modifications or replacements do not deviate the essence of the corresponding technical solutions from the spirit and scope of the technical solutions of the embodiments of the present invention.

Claims

1. A logistics data management method, characterized in that: include: Acquire logistics data, and store the acquired logistics data in a database; Set up the data display interface, and obtain the required logistics data based on the database through the API interface.

2. The logistics data management method according to claim 1, characterized in that: The obtaining of logistics data and storing the obtained logistics data in a database includes: Obtaining logistics-related data through different data sources; wherein the logistics-related data includes: work order information, logistics track information and user information; The different data sources include: backend database, third-party e-commerce platform API and internal system interface; Based on the backend database, all data related to logistics and work orders stored in the database are obtained, including work order data, logistics tracks and user information; Obtaining transaction information of the e-commerce platform based on the third-party e-commerce platform API, including order information and customer information; The logistics order and processing status information are obtained based on the internal system interface.

3. The logistics data management method according to claim 1, characterized in that: The data display interface is set up, and the required logistics data is displayed on the interface based on the database acquisition interface through the API interface, including: Use JavaScript framework to build data display interface, and implement conditional filtering based on the data display interface; Based on the filtering conditions, the data that meets the filtering conditions is obtained from the database through the API interface and displayed through the data display interface.

4. The logistics data management method according to claim 1, characterized in that: The method further comprises: According to the obtained filtering conditions, the number of pending work orders in the past n days is obtained based on the database through the API interface; Convert the number of pending work orders obtained in the past n days into an array containing the date and the number of pending work orders; Create a chart component based on an array containing dates and the number of pending work orders, and use the data display interface to display the trend of the number of pending work orders in the past n days.

5. The logistics data management method according to claim 1, characterized in that: The method further includes: displaying the express delivery resolution rate through a data display interface; The express delivery resolution rate is displayed through the data display interface, including: The data processing logic of the express delivery resolution rate is encapsulated into the API interface. When the user initiates a request to view the express delivery resolution rate through the data display interface, the warning quantity and platform timeout quantity are obtained based on the database through the API interface, and the express delivery resolution rate is calculated through the data processing logic encapsulated in the API interface; the calculated express delivery resolution rate is displayed through the data display interface.

6. The logistics data management method according to claim 5, characterized in that: The express delivery resolution rate data processing logic includes: 。 7. The logistics data management method according to claim 1, characterized in that: The method further comprises: According to the obtained screening conditions, the corresponding logistics data is obtained based on the database through the API interface; The acquired logistics data is preprocessed according to preset requirements to generate a data file, and the generated data file is stored in a preset location of the server; according to user requests, data is exported based on the data file stored in the preset location of the server.

8. A logistics data management device, characterized in that: include: A data acquisition module is used to acquire logistics data and store the acquired logistics data in a database; The data display module is used to set up the data display interface and obtain the required logistics data for the interface display based on the database through the API interface.

9. A computer-readable storage medium storing a computer program, characterized in that: When the computer program is executed by a processor, the steps of the logistics data management method described in any one of claims 1 to 7 are implemented.

10. An electronic device comprising a memory, a processor, and a computer program stored in the memory and executable on the processor, wherein: When the computer program is executed by a processor, the steps of the logistics data management method described in any one of claims 1 to 7 are implemented.