Intelligent voice outbound method and system, terminal and storage medium

Abstract

The invention discloses a voice intelligent call-out method and system, a terminal and a storage medium, and the method comprises the steps: obtaining a voice call-out demand of a target service, obtaining corresponding to-be-called list information according to the voice call-out demand, carrying out the preprocessing of the to-be-called list information, and obtaining the target to-be-called list information; making a target call plan according to the target to-be-called list information, and performing processing on the target call plan to obtain a call result; and if the call result is that the call is abnormal, recording a corresponding voice call failure list, and making a targeted call plan for the voice call failure list. According to the invention, the corresponding target call plan is formulated according to the user portrait of each user, and a plurality of users are called at the same time, so that the success rate and efficiency of voice call-out are improved, and the call plan is formulated again for the user who fails to call, so that the user who fails to call is followed up in time.

Description

Technical Field

[0001] The present invention relates to the field of voice call technology, and in particular to a voice intelligent outbound calling method, system, terminal and computer-readable storage medium. Background Art

[0002] Voice outbound calling is a technology that automatically dials calls through the telephone system and plays pre-recorded or real-time generated voice messages. It is widely used in customer service, marketing, reminder services and other fields.

[0003] However, the existing voice outbound calling system basically calls one by one according to the order of calls on the waiting-to-call list. If there is a contact who cannot be connected at the moment, the call will continue to be made, which will affect the subsequent outbound calling plan and result in low efficiency of voice outbound calling. Or, when the contact is not connected, the subsequent contacts will continue to be called, resulting in failure to follow up in time, leading to customer loss.

[0004] Therefore, the prior art still needs to be improved and developed. Summary of the invention

[0005] The main purpose of the present invention is to provide a voice intelligent outbound calling method, system, terminal and storage medium, aiming to solve the problems of low efficiency of voice outbound calling and inability to follow up contacts with call failures in the prior art.

[0006] To achieve the above object, the present invention provides a voice intelligent outbound calling method, which comprises the following steps:

[0007] Acquire the voice outbound call demand of the target service, obtain corresponding to-be-called list information according to the voice outbound call demand, and pre-process the to-be-called list information to obtain the target to-be-called list information;

[0008] Formulate a target calling plan according to the target waiting-to-call list information, execute the target calling plan, and obtain a calling result;

[0009] If the call result is that there is a call abnormality, the corresponding voice call failure list is recorded, and a targeted call plan is formulated for the voice call failure list.

[0010] Optionally, the voice intelligent outbound calling method, wherein the acquiring of the voice outbound calling demand of the target service, obtaining the corresponding to-be-called list information according to the voice outbound calling demand, and preprocessing the to-be-called list information to obtain the target to-be-called list information, specifically includes:

[0011] Acquire the voice outbound call demand of the target service, perform service matching according to the voice outbound call demand, obtain the target service, and perform user screening according to the target service to obtain a waiting-to-call list, wherein the waiting-to-call list includes a not-called list and a not-connected list;

[0012] The validity of the users in the waiting-to-call list is verified to obtain valid list information, and the validity of the telephone numbers in the valid list information is verified to obtain target waiting-to-call list information.

[0013] Optionally, in the voice intelligent outbound calling method, the step of formulating a target calling plan according to the target waiting-to-call list information specifically includes:

[0014] Obtaining a historical calling time period and a historical incoming calling time period of each user in the target waiting-to-be-called list, and sorting all users according to the historical calling time periods and the historical incoming calling time periods to obtain a user sorting list;

[0015] The number of telephone calls in the same time period is preset, and a plan is formulated according to the number of telephone calls and the user ranking list to obtain a target call plan.

[0016] Optionally, the voice intelligent outbound calling method, wherein the executing process of the target calling plan to obtain the calling result specifically includes:

[0017] If it is detected that the current time reaches the time corresponding to the target call plan, a plan execution instruction is generated, and the target call plan is executed according to the plan execution instruction;

[0018] Monitoring the call status of each user of the target call plan to obtain a monitoring result, and judging whether there is a call abnormality in the call result according to the monitoring result;

[0019] If the monitoring result shows that each of the users successfully answers the call, it is determined that there is no call abnormality in the call result;

[0020] If the monitoring result shows that a user has not answered the call successfully, the call result is determined to be abnormal and the corresponding abnormal reason is recorded, wherein the abnormal reason includes that the phone is not in the service area, the call is not answered within a preset time, and the user hangs up the call.

[0021] Optionally, the voice intelligent outbound calling method, wherein the target calling plan is formulated according to the target waiting-to-call list information, and the target calling plan is executed to obtain a calling result, and then further comprises:

[0022] If the abnormal reason is that the phone is not in the service area, then record the corresponding phone information, wherein the phone information includes the first phone number and the corresponding first user information;

[0023] If the abnormal reason is that the call is not answered within a preset time or the user hangs up the call, obtain the corresponding second telephone number, call the second telephone number again, and record the number of calls;

[0024] If the number of calls reaches a preset number, the second telephone number and the corresponding second user information are recorded.

[0025] Optionally, the voice intelligent outbound calling method, wherein if the abnormal reason is that the call is not answered within a preset time or the user hangs up the call, then the corresponding second telephone number is obtained, the second telephone number is called again, and the number of calls is recorded, and then the method further includes:

[0026] If the number of calls does not reach the preset number and it is detected that the second telephone number has been connected, the current call is transferred to the customer service staff and the abnormal state corresponding to the second telephone number is changed.

[0027] Optionally, the voice intelligent outbound calling method, wherein if the call result is that there is a call abnormality, a corresponding voice call failure list is recorded, and a targeted call plan is formulated for the voice call failure list, specifically including:

[0028] If the call result is that there is a call abnormality, generating a voice call failure list according to the first telephone number, the first user information, the second telephone number and the second user information;

[0029] Set call priorities and make call plans based on the voice call failure list and call priorities.

[0030] Optionally, in the voice intelligent outbound calling method, the voice intelligent outbound calling system comprises:

[0031] An information processing module, used for obtaining the voice outbound call demand of the target service, obtaining the corresponding waiting-to-call list information according to the voice outbound call demand, and preprocessing the waiting-to-call list information to obtain the target waiting-to-call list information;

[0032] A plan execution module, used to formulate a target calling plan according to the target waiting to be called list information, execute the target calling plan, and obtain a calling result;

[0033] The exception handling module is used to record the corresponding voice call failure list if the call result is a call exception, and formulate a targeted call plan for the voice call failure list.

[0034] In addition, to achieve the above-mentioned purpose, the present invention also provides a terminal, wherein the terminal includes: a memory, a processor, and a voice intelligent outbound call program stored in the memory and executable on the processor, and when the voice intelligent outbound call program is executed by the processor, the steps of the voice intelligent outbound call method as described above are implemented.

[0035] In addition, to achieve the above-mentioned purpose, the present invention also provides a computer-readable storage medium, wherein the computer-readable storage medium stores a voice intelligent outbound call program, and when the voice intelligent outbound call program is executed by the processor, the steps of the voice intelligent outbound call method as described above are implemented.

[0036] In the present invention, the voice outbound call demand of the target business is obtained, the corresponding to-be-called list information is obtained according to the voice outbound call demand, and the to-be-called list information is preprocessed to obtain the target to-be-called list information; a target call plan is formulated according to the target to-be-called list information, and the target call plan is executed to obtain a call result; if the call result is that there is a call abnormality, the corresponding voice call failure list is recorded, and a targeted call plan is formulated for the voice call failure list. The present invention formulates a corresponding target call plan based on the user portrait of each user, and calls multiple users at the same time to improve the success rate and efficiency of voice outbound calls, and re-formulates call plans for users whose calls failed, so as to follow up on users whose calls failed in a timely manner. BRIEF DESCRIPTION OF THE DRAWINGS

[0037] Figure 1 It is a flow chart of a preferred embodiment of the voice intelligent outbound calling method of the present invention;

[0038] Figure 2 It is a structural diagram of a preferred embodiment of the voice intelligent outbound calling system of the present invention;

[0039] Figure 3 It is a schematic diagram of the operating environment of a preferred embodiment of the terminal of the present invention. DETAILED DESCRIPTION

[0040] In order to make the purpose, technical solution and advantages of the present invention clearer and more specific, the present invention is further described in detail below with reference to the accompanying drawings and examples. It should be understood that the specific embodiments described herein are only used to explain the present invention and are not used to limit the present invention.

[0041] It should be noted that if the embodiments of the present invention involve directional indications (such as up, down, left, right, front, back, etc.), the directional indications are only used to explain the relative position relationship, movement status, etc. between the components under a certain specific posture (as shown in the accompanying drawings). If the specific posture changes, the directional indication will also change accordingly.

[0042] In addition, if there are descriptions involving "first", "second", etc. in the embodiments of the present invention, the descriptions of "first", "second", etc. are only used for descriptive purposes and cannot be understood as indicating or suggesting their relative importance or implicitly indicating the number of the indicated technical features. Therefore, the features defined as "first" and "second" may explicitly or implicitly include at least one of the features. In addition, the technical solutions between the various embodiments can be combined with each other, but they must be based on the ability of ordinary technicians in the field to implement them. When the combination of technical solutions is contradictory or cannot be implemented, it should be deemed that such a combination of technical solutions does not exist and is not within the scope of protection required by the present invention.

[0043] The voice intelligent outbound calling method described in the preferred embodiment of the present invention is as follows: Figure 1 As shown, the voice intelligent outbound calling method includes the following steps:

[0044] Step S10: obtaining a voice outbound call demand of a target service, obtaining corresponding to-be-called list information according to the voice outbound call demand, and preprocessing the to-be-called list information to obtain target to-be-called list information.

[0045] The step S10 comprises:

[0046] Step S11, obtaining the voice outbound call demand of the target service, performing service matching according to the voice outbound call demand, obtaining the target service, and performing user screening according to the target service to obtain a waiting-to-call list, wherein the waiting-to-call list includes a not-called list and a not-connected list;

[0047] Step S12: verify the validity of the users in the to-be-called list to obtain valid list information, and verify the validity of the telephone numbers in the valid list information to obtain target to-be-called list information.

[0048] Specifically, in an embodiment of the present invention, when it is necessary to complete the voice outbound call demand of the corresponding business in the enterprise, the voice outbound call demand of the target business is obtained (for example, to complete 100 user follow-ups), business matching is performed according to the voice outbound call demand to obtain the target business, and users are screened according to the target business to obtain a to-be-called list, wherein the to-be-called list includes an uncalled list and an unconnected list; thereafter, it is necessary to verify the validity of the to-be-called list, specifically, to verify the validity of the users in the to-be-called list to obtain valid list information, in order to remove the users whose binding has been cancelled, thereby improving the efficiency of subsequent voice outbound calls; to verify the validity of the telephone number of the valid list information to obtain the target to-be-called list information, in order to determine whether the user has changed the reserved telephone number.

[0049] Step S20: formulate a target calling plan according to the target waiting-to-call list information, execute the target calling plan, and obtain a calling result.

[0050] The step S20 comprises:

[0051] Step S21, obtaining the historical calling time period and the historical incoming call time period of each user in the target waiting-to-be-called list, and sorting all users according to the historical calling time period and the historical incoming call time period to obtain a user sorting list;

[0052] Step S22, presetting the number of telephone calls in the same time period, making a plan according to the number of telephone calls and the user ranking list, and obtaining a target call plan;

[0053] Step S23: if it is detected that the current time reaches the time corresponding to the target calling plan, a plan execution instruction is generated, and the target calling plan is executed according to the plan execution instruction;

[0054] Step S24, monitoring the call status of each user of the target call plan to obtain a monitoring result, and judging whether there is a call abnormality in the call result according to the monitoring result;

[0055] Step S25: If the monitoring result shows that each user successfully answers the call, it is determined that there is no call abnormality in the call result;

[0056] Step S26: If the monitoring result shows that the user has not answered the call successfully, determine that the call result has a call abnormality and record the corresponding abnormal reason, wherein the abnormal reason includes the phone is not in the service area, the call is not answered within the preset time, and the user hangs up the call.

[0057] Specifically, after obtaining the target waiting-for-call list, it is necessary to formulate a corresponding voice outbound call plan, namely, the target call plan. The specific formulation process is to obtain the historical calling time period (for example, user A was connected when calling between 9 and 10 a.m.) and the historical incoming call time period (for example, user B called back between 2 and 3 p.m.) of each user in the target waiting-for-call list, sort all users according to the historical calling time period and the historical incoming call time period to obtain a user sorted list, for example, sorting in chronological order; then, preset the number of telephone calls in the same time period (for example, 5 calls at the same time), and formulate a plan according to the number of telephone calls and the user sorted list to obtain a target call plan. After obtaining the target call plan, if it is detected that the current time reaches the time corresponding to the target call plan, a plan execution instruction is generated, and the target call plan is executed according to the plan execution instruction; the call status of each user of the target call plan is monitored to obtain a monitoring result, and if it is detected that the user has been connected when calling the user, the current call is transferred to the corresponding customer service personnel, and the user is called back by the customer personnel; thereafter, whether there is a call abnormality in the call result is determined according to the monitoring result; if the monitoring result shows that each of the users has successfully answered the call, it is determined that there is no call abnormality in the call result; if the monitoring result shows that there is a user who has not successfully answered the call, it is determined that there is a call abnormality in the call result, and the corresponding abnormal reason is recorded, wherein the abnormal reason includes that the phone is not in the service area, the call is not answered within the preset time, and the user hangs up the call.

[0058] Furthermore, in an embodiment of the present invention, different processing methods are performed for different abnormal reasons. Specifically, if the abnormal reason is that the phone is not in the service area, the corresponding phone information is recorded, the phone information is marked, and the current state of the phone information is converted into an abnormal state, wherein the phone information includes a first phone number and corresponding first user information, in order to prevent repeated dialing of this phone number, thereby affecting subsequent call plans; if the abnormal reason is that the call is not answered within a preset time or the user hangs up the call, the corresponding second phone number is obtained, and the current state of the second phone number is converted into an abnormal state, and marked, and then the second phone number is called again, in order to determine whether the user is currently inconvenient to answer the call, and the number of calls is recorded; if the number of calls reaches a preset number (for example, 1 time), the second phone number and the corresponding second user information are recorded, in order to record the corresponding phone information after determining that the user is inconvenient to connect, and subsequently re-formulate the call plan.

[0059] Furthermore, if the number of calls does not reach the preset number and it is detected that the second telephone number has been connected, the current call will be transferred to the customer service staff and the abnormal state corresponding to the second telephone number will be changed, for example, the abnormal state corresponding to the second telephone number will be changed to a normal state.

[0060] Step S30: If the call result is that there is a call abnormality, the corresponding voice call failure list is recorded, and a targeted call plan is formulated for the voice call failure list.

[0061] The step S30 comprises:

[0062] Step S31: if the call result is that there is a call abnormality, generate a voice call failure list according to the first telephone number, the first user information, the second telephone number and the second user information;

[0063] Step S32: set the call priority, and make a call plan based on the voice call failure list and the call priority.

[0064] Specifically, in an embodiment of the present invention, if the call result is that there is a call abnormality, a voice call failure list is generated based on the first telephone number, the first user information, the second telephone number and the second user information; thereafter, the call priority is set, for example, the priority of the phone not being in the service area is higher than not answering the call within a preset time, and not answering the call within the preset time is higher than the user hanging up the call, and there is no restriction here; a call plan is formulated based on the voice call failure list and the call priority, so as to re-dial the voice to the users who were not connected, so that the users can be followed up in time to prevent user loss.

[0065] Furthermore, if Figure 2 As shown, based on the above-mentioned voice intelligent outbound calling method, the present invention also provides a voice intelligent outbound calling system accordingly, wherein the voice intelligent outbound calling system includes:

[0066] The information processing module 51 is used to obtain the voice outbound call demand of the target service, obtain the corresponding waiting-to-call list information according to the voice outbound call demand, and pre-process the waiting-to-call list information to obtain the target waiting-to-call list information;

[0067] A plan execution module 52 is used to formulate a target calling plan according to the target waiting-to-call list information, execute the target calling plan, and obtain a calling result;

[0068] The exception handling module 53 is used to record the corresponding voice call failure list if the call result is that there is a call exception, and formulate a targeted call plan for the voice call failure list.

[0069] Furthermore, if Figure 3 As shown, based on the above-mentioned voice intelligent outbound calling method, the present invention also provides a terminal accordingly, and the terminal includes a processor 10, a memory 20 and a display 30. Figure 3 Only some components of the terminal are shown, but it should be understood that it is not required to implement all of the components shown, and more or fewer components may be implemented instead.

[0070] The memory 20 may be an internal storage unit of the terminal in some embodiments, such as a hard disk or memory of the terminal. The memory 20 may also be an external storage device of the terminal in other embodiments, such as a plug-in hard disk, a smart memory card (Smart Media Card, SMC), a secure digital (SecureDigital, SD) card, a flash card (Flash Card), etc. equipped on the terminal. Furthermore, the memory 20 may also include both an internal storage unit of the terminal and an external storage device. The memory 20 is used to store application software and various types of data installed on the terminal, such as the program code of the installation terminal. The memory 20 may also be used to temporarily store data that has been output or is to be output. In one embodiment, a voice intelligent outbound call program 40 is stored on the memory 20, and the voice intelligent outbound call program 40 can be executed by the processor 10, thereby realizing the voice intelligent outbound call method in the present application.

[0071] In some embodiments, the processor 10 may be a central processing unit (CPU), a microprocessor or other data processing chip, used to run the program code or process data stored in the memory 20, such as executing the voice intelligent outbound calling method.

[0072] In some embodiments, the display 30 may be an LED display, a liquid crystal display, a touch-sensitive liquid crystal display, an OLED (Organic Light-Emitting Diode) touch device, etc. The display 30 is used to display information on the terminal and to display a visual user interface. The components of the terminal communicate with each other via a system bus.

[0073] In one embodiment, when the processor 10 executes the voice intelligent outbound calling program 40 in the memory 20, the following steps are implemented:

[0074] Acquire the voice outbound call demand of the target service, obtain corresponding to-be-called list information according to the voice outbound call demand, and pre-process the to-be-called list information to obtain the target to-be-called list information;

[0075] Formulate a target calling plan according to the target waiting-to-call list information, execute the target calling plan, and obtain a calling result;

[0076] If the call result is that there is a call abnormality, the corresponding voice call failure list is recorded, and a targeted call plan is formulated for the voice call failure list.

[0077] The step of obtaining the voice outbound call demand of the target service, obtaining the corresponding to-be-called list information according to the voice outbound call demand, and preprocessing the to-be-called list information to obtain the target to-be-called list information specifically includes:

[0078] Acquire the voice outbound call demand of the target service, perform service matching according to the voice outbound call demand, obtain the target service, and perform user screening according to the target service to obtain a waiting-to-call list, wherein the waiting-to-call list includes a not-called list and a not-connected list;

[0079] The validity of the users in the waiting-to-call list is verified to obtain valid list information, and the validity of the telephone numbers in the valid list information is verified to obtain target waiting-to-call list information.

[0080] The step of formulating a target calling plan according to the target waiting-to-call list information specifically includes:

[0081] Obtaining a historical calling time period and a historical incoming calling time period of each user in the target waiting-to-be-called list, and sorting all users according to the historical calling time periods and the historical incoming calling time periods to obtain a user sorting list;

[0082] The number of telephone calls in the same time period is preset, and a plan is formulated according to the number of telephone calls and the user ranking list to obtain a target call plan.

[0083] The executing process of the target calling plan to obtain the calling result specifically includes:

[0084] If it is detected that the current time reaches the time corresponding to the target call plan, a plan execution instruction is generated, and the target call plan is executed according to the plan execution instruction;

[0085] Monitoring the call status of each user of the target call plan to obtain a monitoring result, and judging whether there is a call abnormality in the call result according to the monitoring result;

[0086] If the monitoring result shows that each of the users successfully answers the call, it is determined that there is no call abnormality in the call result;

[0087] If the monitoring result shows that a user has not answered the call successfully, the call result is determined to be abnormal and the corresponding abnormal reason is recorded, wherein the abnormal reason includes that the phone is not in the service area, the call is not answered within a preset time, and the user hangs up the call.

[0088] The method further comprises: formulating a target calling plan according to the target waiting-to-call list information, executing the target calling plan, and obtaining a calling result; and then:

[0089] If the abnormal reason is that the phone is not in the service area, then record the corresponding phone information, wherein the phone information includes the first phone number and the corresponding first user information;

[0090] If the abnormal reason is that the call is not answered within a preset time or the user hangs up the call, obtain the corresponding second telephone number, call the second telephone number again, and record the number of calls;

[0091] If the number of calls reaches a preset number, the second telephone number and the corresponding second user information are recorded.

[0092] If the abnormal reason is that the call is not answered within a preset time or the user hangs up the call, the corresponding second telephone number is obtained, the second telephone number is called again, and the number of calls is recorded, and then the following is further included:

[0093] If the number of calls does not reach the preset number and it is detected that the second telephone number has been connected, the current call is transferred to the customer service staff and the abnormal state corresponding to the second telephone number is changed.

[0094] If the call result is that there is a call abnormality, the corresponding voice call failure list is recorded, and a targeted call plan is formulated for the voice call failure list, specifically including:

[0095] If the call result is that there is a call abnormality, generating a voice call failure list according to the first telephone number, the first user information, the second telephone number and the second user information;

[0096] Set call priorities and make call plans based on the voice call failure list and call priorities.

[0097] The present invention also provides a computer-readable storage medium, wherein the computer-readable storage medium stores a voice intelligent outbound calling program, and when the voice intelligent outbound calling program is executed by a processor, the steps of the voice intelligent outbound calling method as described above are implemented.

[0098] In summary, the present invention provides a voice intelligent outbound call method, system, terminal and storage medium, the method comprising: obtaining the voice outbound call demand of the target business, obtaining the corresponding to-be-called list information according to the voice outbound call demand, and pre-processing the to-be-called list information to obtain the target to-be-called list information; formulating a target call plan according to the target to-be-called list information, executing the target call plan to obtain a call result; if the call result is a call abnormality, recording the corresponding voice call failure list, and formulating a targeted call plan for the voice call failure list. The present invention formulates a corresponding target call plan based on the user portrait of each user, and calls multiple users at the same time to improve the success rate and efficiency of voice outbound calls, and re-formulates call plans for users whose calls failed, so as to follow up on users whose calls failed in a timely manner.

[0099] It should be noted that, in this article, the terms "include", "comprises" or any other variations thereof are intended to cover non-exclusive inclusion, so that a process, method, article or terminal including a series of elements includes not only those elements, but also other elements not explicitly listed, or also includes elements inherent to such process, method, article or terminal. In the absence of further restrictions, an element defined by the sentence "comprises a ..." does not exclude the presence of other identical elements in the process, method, article or terminal including the element.

[0100] Of course, those skilled in the art can understand that all or part of the processes in the above-mentioned embodiments can be implemented by instructing related hardware (such as a processor, a controller, etc.) through a computer program, and the program can be stored in a computer-readable storage medium that can be read by a computer, and the program can include the processes of the above-mentioned method embodiments when executed. The computer-readable storage medium can be a memory, a disk, an optical disk, etc.

[0101] It should be understood that the application of the present invention is not limited to the above examples. For ordinary technicians in this field, improvements or changes can be made based on the above description. All these improvements and changes should fall within the scope of protection of the claims attached to the present invention.

Claims

1. A voice intelligent outbound calling method, characterized in that: The voice intelligent outbound calling method comprises: Acquire the voice outbound call demand of the target service, obtain corresponding to-be-called list information according to the voice outbound call demand, and pre-process the to-be-called list information to obtain the target to-be-called list information; Formulate a target calling plan according to the target waiting-to-call list information, execute the target calling plan, and obtain a calling result; If the call result is that there is a call abnormality, the corresponding voice call failure list is recorded, and a targeted call plan is formulated for the voice call failure list.

2. The voice intelligent outbound calling method according to claim 1, characterized in that: The obtaining of the voice outbound call demand of the target service, obtaining corresponding to-be-called list information according to the voice outbound call demand, and preprocessing the to-be-called list information to obtain the target to-be-called list information, specifically includes: Acquire the voice outbound call demand of the target service, perform service matching according to the voice outbound call demand, obtain the target service, and perform user screening according to the target service to obtain a waiting-to-call list, wherein the waiting-to-call list includes a not-called list and a not-connected list; The validity of the users in the waiting-to-call list is verified to obtain valid list information, and the validity of the telephone numbers in the valid list information is verified to obtain target waiting-to-call list information.

3. The voice intelligent outbound calling method according to claim 1, characterized in that: The step of formulating a target calling plan according to the target waiting-to-call list information specifically includes: Obtaining a historical calling time period and a historical incoming calling time period of each user in the target waiting-to-be-called list, and sorting all users according to the historical calling time periods and the historical incoming calling time periods to obtain a user sorting list; The number of telephone calls in the same time period is preset, and a plan is formulated according to the number of telephone calls and the user ranking list to obtain a target call plan.

4. The voice intelligent outbound calling method according to claim 3, characterized in that: The executing process of the target calling plan to obtain the calling result specifically includes: If it is detected that the current time reaches the time corresponding to the target call plan, a plan execution instruction is generated, and the target call plan is executed according to the plan execution instruction; Monitoring the call status of each user of the target call plan to obtain a monitoring result, and judging whether there is a call abnormality in the call result according to the monitoring result; If the monitoring result shows that each of the users successfully answers the call, it is determined that there is no call abnormality in the call result; If the monitoring result shows that a user has not answered the call successfully, the call result is determined to be abnormal, and the corresponding abnormal reason is recorded, wherein the abnormal reason includes that the phone is not in the service area, the call is not answered within a preset time, and the user hangs up the call.

5. The voice intelligent outbound calling method according to claim 4, characterized in that: The method further comprises: formulating a target calling plan according to the target waiting-to-call list information, executing the target calling plan, and obtaining a calling result; and then: If the abnormal reason is that the phone is not in the service area, then record the corresponding phone information, wherein the phone information includes the first phone number and the corresponding first user information; If the abnormal reason is that the call is not answered within a preset time or the user hangs up the call, obtain the corresponding second telephone number, call the second telephone number again, and record the number of calls; If the number of calls reaches a preset number, the second telephone number and the corresponding second user information are recorded.

6. The voice intelligent outbound calling method according to claim 5, characterized in that: If the abnormal reason is that the call is not answered within a preset time or the user hangs up the call, the corresponding second telephone number is obtained, the second telephone number is called again, and the number of calls is recorded, and then the following is further included: If the number of calls does not reach the preset number and it is detected that the second telephone number has been connected, the current call is transferred to the customer service staff and the abnormal state corresponding to the second telephone number is changed.

7. The voice intelligent outbound calling method according to claim 5, characterized in that: If the call result is that there is a call abnormality, the corresponding voice call failure list is recorded, and a targeted call plan is formulated for the voice call failure list, specifically including: If the call result is that there is a call abnormality, generating a voice call failure list according to the first telephone number, the first user information, the second telephone number and the second user information; Set call priorities and develop targeted call plans based on the voice call failure list and call priorities.

8. A voice intelligent outbound calling system, characterized in that: The voice intelligent outbound calling system comprises: An information processing module, used for obtaining the voice outbound call demand of the target service, obtaining the corresponding waiting-to-call list information according to the voice outbound call demand, and preprocessing the waiting-to-call list information to obtain the target waiting-to-call list information; A plan execution module, used to formulate a target calling plan according to the target waiting to be called list information, execute the target calling plan, and obtain a calling result; The exception handling module is used to record the corresponding voice call failure list if the call result is a call exception, and formulate a targeted call plan for the voice call failure list.

9. A terminal, characterized in that: The terminal includes: a memory, a processor, and a voice intelligent outbound call program stored in the memory and executable on the processor. When the voice intelligent outbound call program is executed by the processor, the steps of the voice intelligent outbound call method as described in any one of claims 1 to 7 are implemented.

10. A computer-readable storage medium, characterized in that: The computer-readable storage medium stores a voice intelligent outbound calling program, and when the voice intelligent outbound calling program is executed by the processor, the steps of the voice intelligent outbound calling method as described in any one of claims 1-7 are implemented.

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