Hospital queuing and scheduling integrated system

Abstract

The invention discloses a hospital queuing and scheduling integrated system and a hospital queuing display platform, the hospital queuing display platform comprises a data arrangement module, a waiting display module, a sign-in display module and a doctor seeing optimization module, and the invention relates to the technical field of queuing management. According to the hospital queuing and scheduling integrated system, the reference doctor-seeing duration is obtained through historical doctor-seeing duration data of patients in different departments under different age groups, and data reference is provided for calculation of waiting queuing duration required by different departments through establishment of a department-reference doctor-seeing duration-age group association relationship; compared with the prior art, more time-saving guidance is provided for the patient when the patient needs to be examined in multiple departments, simultaneous queuing of the two departments is provided for the patient by setting the net reference difference value, the queuing time of the patient is effectively shortened, and reliable guarantee is provided for improvement of the doctor seeing efficiency of the patient.

Description

Technical Field

[0001] The invention relates to the technical field of queuing management, in particular to a comprehensive hospital queuing and dispatching system. Background Art

[0002] When visiting a hospital for treatment, there are often multiple medical items on one medical list. Since the time spent on each medical item is different and there is no overall coordinated medical path, the waiting time for some medical items is too long, resulting in unbalanced allocation and waste of medical resources.

[0003] For example, a hospital queuing method described in application number 201811136328.0 coordinates and arranges the queuing of each department globally, guiding patients to complete all projects with the optimal path, that is, the least waiting time. However, they often queue up for another project after completing one project, which makes patients queue up repeatedly, seriously affecting the efficiency of their examinations. For this reason, a comprehensive hospital queuing and scheduling system is proposed to provide patients with more efficient queuing planning in the form of online sign-in, reduce the time spent on repeated queuing, and effectively improve the efficiency of their examinations. Summary of the invention

[0004] In view of the deficiencies of the prior art, the present invention provides a comprehensive hospital queuing and dispatching system, which solves the problem that patients are prone to queuing repeatedly when queuing for medical treatment in existing hospitals, seriously affecting the efficiency of patient examinations.

[0005] To achieve the above objectives, the present invention is implemented through the following technical solutions: a hospital queuing and dispatching integrated system, a hospital queuing display platform, the hospital queuing display platform includes a data sorting module, a waiting display module, a sign-in display module and a medical consultation optimization module, the data sorting module is connected with the sign-in display module, the sign-in display module is connected with the waiting display module, and the sign-in display module is connected with the medical consultation optimization module;

[0006] The sign-in display module is connected to the hospital information system and the electronic medical record system respectively.

[0007] The present invention is further configured as follows: the data sorting module includes an age analysis unit, an inspection speed analysis unit and a data storage unit, the age analysis unit is connected to the inspection speed analysis unit, and the inspection speed analysis unit is connected to the data storage unit.

[0008] The present invention is further configured as follows: the age analysis unit is used to divide the historical patients who have visited different departments into age groups, and obtain the historical visit duration data of patients in different departments in different age groups as the data to be analyzed;

[0009] The examination speed analysis unit is used to obtain the consultation time of patients of different age groups in different departments by averaging after removing the maximum and minimum duration values ​​in the data to be analyzed, as the reference consultation time of patients of the age group in the corresponding department;

[0010] The data storage unit is used to establish and store the association relationship between department-reference consultation duration-age group.

[0011] The present invention is further configured as follows: the sign-in display module includes a patient information acquisition unit, a waiting time calculation unit and a sign-in confirmation unit, the patient information acquisition unit is connected to the waiting time calculation unit, and the waiting time calculation unit is connected to the sign-in confirmation unit.

[0012] The present invention is further configured as follows: the patient information acquisition unit is used to acquire the patient's identity information and information about items to be examined, and to determine the patient's age group and the department to be examined;

[0013] The waiting time calculation unit is used to calculate the queuing time required for the current department to be examined according to the association relationship of department-reference consultation time-age group;

[0014] The check-in confirmation unit is used to add the patient to the end of the queue of people in the corresponding department to be examined when the patient confirms to check in at the department to be examined.

[0015] The present invention is further configured as follows: the calculation method of the queuing time includes:

[0016] Obtain the number of patients in the queue of the current department to be examined, as well as the patient age group information, and calculate the total consultation time corresponding to the number of patients in the queue according to the correlation relationship between department - reference consultation time - age group;

[0017] Get the entry time of patients in the current department to be examined, subtract the patient entry time from the reference consultation time, and add it to the total consultation time to get the queuing time required for the current department to be examined.

[0018] The present invention is further configured as follows: the waiting display module includes a queuing information updating unit and a scrolling playing unit, and the queuing information updating unit is connected to the scrolling playing unit.

[0019] The present invention is further configured as follows: the queuing information updating unit is used to obtain the total consultation time of different departments, and to perform synchronous updating when the total consultation time changes;

[0020] The scrolling playback unit is used to display the department name and the total consultation time on the same interface, and to scroll and play according to the pre-planned order of different departments.

[0021] The present invention is further configured as follows: the medical consultation optimization module includes an interval duration calculation unit, a regional speed measurement unit, a patient age intervention unit and a sign-in optimization unit; the interval duration calculation unit is connected to the regional speed measurement unit, the regional speed measurement unit is connected to the patient age intervention unit, and the patient age intervention unit is connected to the sign-in optimization unit.

[0022] The present invention is further configured as follows: the interval time calculation unit is used to obtain the queuing time required for all departments to be examined when there are two or more departments to be examined for the patient, and after sorting the departments in order from short to long, automatically confirm the department to be examined with the shortest queuing time as the target department, and obtain the difference between the queuing time corresponding to the target department and the queuing time required for the remaining departments to be examined as a reference difference;

[0023] The regional speed measurement unit is used to obtain the time required for different age groups to move from one department to another department, and after a combined traversal of all departments, it is used as a reference time for the transfer of the corresponding age group;

[0024] The patient age intervention unit is used to determine the patient's transfer reference time according to the patient's age group, pre-set the maximum error time as the transfer error value, and obtain the net reference difference value by subtracting the transfer reference time and the transfer error value from the reference difference value;

[0025] The sign-in optimization unit is used to select the net reference difference with the smallest positive number, obtain the corresponding department to be inspected as the secondary target department, and sign in together with the target department;

[0026] The sign-in optimization unit is also used to convert the secondary target department into the target department after the patient completes the examination in the target department, and select the secondary target department again from the remaining departments to be examined.

[0027] The present invention provides a comprehensive hospital queuing and dispatching system, which has the following beneficial effects:

[0028] The present invention obtains reference consultation time through historical consultation time data of patients in different departments under different age groups, and establishes the association relationship of department-reference consultation time-age group to provide data reference for calculating the waiting queue time required for different departments, and provides more time-saving guidance for patients when they need to undergo examinations in multiple departments. Moreover, through the setting of net reference difference, patients are provided with queuing in two departments at the same time, which effectively reduces the queuing time of patients and provides reliable guarantee for improving the efficiency of patients' consultation. BRIEF DESCRIPTION OF THE DRAWINGS

[0029] Figure 1 It is a system principle block diagram of the present invention;

[0030] Figure 2This is a system principle block diagram of the data sorting module of the present invention;

[0031] Figure 3 It is a system principle block diagram of the waiting display module of the present invention;

[0032] Figure 4 This is a system principle block diagram of the sign-in display module of the present invention;

[0033] Figure 5 This is a system principle block diagram of the medical consultation optimization module of the present invention.

[0034] In the figure:

[0035] 1. Hospital queuing display platform;

[0036] 2. Data sorting module; 201. Age analysis unit; 202. Inspection speed analysis unit; 203. Data storage unit;

[0037] 3. Waiting display module; 301. Queue information update unit; 302. Scrolling playback unit;

[0038] 4. Check-in display module; 401. Patient information acquisition unit; 402. Waiting time calculation unit; 403. Check-in confirmation unit;

[0039] 5. Consultation optimization module; 501. Interval duration calculation unit; 502. Regional speed measurement unit; 503. Patient age intervention unit; 504. Sign-in optimization unit;

[0040] 6. Hospital information system;

[0041] 7. Electronic medical record system. DETAILED DESCRIPTION

[0042] The technical solutions in the embodiments of the present invention will be described clearly and completely below in conjunction with the accompanying drawings in the embodiments of the present invention.

[0043] See also Figure 1-5 , the embodiment of the present invention provides the following technical solutions:

[0044] Embodiment 1: A comprehensive hospital queuing and dispatching system includes a hospital queuing display platform 1 composed of a data sorting module 2, a waiting display module 3 and a sign-in display module 4.

[0045] As a preferred solution, in order to realize data support for queuing time calculation, the data sorting module 2 includes an age analysis unit 201, an examination speed analysis unit 202 and a data storage unit 203. The age analysis unit 201 is used to divide the historical patients who have visited different departments into age groups, and obtain the historical consultation time data of patients in different departments under different age groups as the data to be analyzed;

[0046] The age analysis unit 201 is connected to the examination speed analysis unit 202. The examination speed analysis unit 202 is used to obtain the consultation time of patients of different age groups in different departments by averaging after removing the maximum and minimum duration values ​​in the data to be analyzed, as the reference consultation time of patients of the age group in the corresponding department;

[0047] The inspection speed analysis unit 202 is connected to the data storage unit 203, and the data storage unit 203 is used to establish and store the association relationship of department-reference consultation duration-age group.

[0048] As a preferred solution, in order to provide patients with more time-saving queuing guidance, the data sorting module 2 is connected to the sign-in display module 4, and the sign-in display module 4 is connected to the hospital information system 6 and the electronic medical record system 7 respectively, wherein the hospital information system 6 and the electronic medical record system 7 are used to provide the patient's relevant information to the sign-in display module 4, including but not limited to the patient's age and items to be examined. The sign-in display module 4 includes a patient information acquisition unit 401, a waiting time calculation unit 402 and a sign-in confirmation unit 403. The patient information acquisition unit 401 is used to obtain the patient's identity information and information on the items to be examined, and to determine the patient's age group and the department to be examined.

[0049] The patient information acquisition unit 401 is connected to the waiting time calculation unit 402. The waiting time calculation unit 402 is used to calculate the queuing time required for the current department to be examined according to the association relationship of department-reference consultation time-age group. The calculation method of the queuing time includes:

[0050] Obtain the number of patients in the queue of the current department to be examined, as well as the patient age group information, and calculate the total consultation time corresponding to the number of patients in the queue according to the correlation relationship between department - reference consultation time - age group;

[0051] Get the entry time of patients in the current department to be examined, subtract the patient entry time from the reference consultation time, and add it to the total consultation time to get the queuing time required for the current department to be examined.

[0052] As a detailed description, the length of time a patient in the examination state has been entered is determined as follows:

[0053] When the patient enters the department and refreshes the electronic consultation card on the physician's side, this is taken as the time when the patient starts the consultation. When obtaining the time to calculate the waiting time, this time minus the time when the patient starts the consultation is the patient's entry time in the examination state.

[0054] The waiting time calculation unit 402 is connected to the confirmation check-in unit 403. The confirmation check-in unit 403 is used to add the patient to the end of the queue of the corresponding department to be examined when the patient confirms to check in at a department to be examined, and automatically select the department to be examined with the shortest queue time by default.

[0055] As a preferred solution, in order to facilitate patients' understanding of the waiting time required for different departments, the check-in display module 4 is connected to the waiting display module 3. The waiting display module 3 includes a queuing information update unit 301 and a scrolling playback unit 302. The queuing information update unit 301 is used to obtain the total visiting time of different departments, and to synchronize the updates when the total visiting time changes. The queuing information update unit 301 is connected to the scrolling playback unit 302. The scrolling playback unit 302 is used to display the department name and the total visiting time on the same interface, and to scroll and play according to the pre-planned order of different departments.

[0056] In this embodiment, the patients are provided with a display of the queuing times required for different departments, so that the patients can choose a more time-saving queuing method according to their needs.

[0057] Embodiment 2: This embodiment is an improvement of the previous embodiment. It is a comprehensive hospital queuing and dispatching system, and further includes a medical consultation optimization module 5. The check-in display module 4 is connected to the medical consultation optimization module 5. The medical consultation optimization module 5 includes an interval time calculation unit 501, a regional speed measurement unit 502, a patient age intervention unit 503 and a check-in optimization unit 504. The interval time calculation unit 501 is used to obtain the queue time required for all departments to be examined when there are two or more departments to be examined for patients. After sorting the departments in order from short to long, the department to be examined with the shortest queue time is automatically confirmed as the target department, and the difference between the queue time corresponding to the target department and the queue time required for the remaining departments to be examined is obtained as a reference difference.

[0058] The interval time calculation unit 501 is connected to the regional speed measurement unit 502. The regional speed measurement unit 502 is used to obtain the time required for different age groups to move from one department to another department, and after a combined traversal of all departments, it is used as the transfer reference time of the corresponding age group;

[0059] The regional speed measurement unit 502 is connected to the patient age intervention unit 503. The patient age intervention unit 503 is used to determine the patient's transfer reference time according to the patient's age group, and after pre-setting the maximum error time, use it as the transfer error value. After subtracting the transfer reference time and the transfer error value from the reference difference value, a net reference difference value is obtained;

[0060] The patient age intervention unit 503 is connected to the sign-in optimization unit 504. The sign-in optimization unit 504 is used to select the net reference difference with the smallest positive number, obtain its corresponding department to be inspected, and use it as the secondary target department to sign in together with the target department. At this time, the target department and the secondary target department can be queuing at the same time, reducing the time required for repeated queuing.

[0061] To further illustrate, the sign-in optimization unit 504 is also used to convert the secondary target department into the target department after the patient completes the examination in the target department, and again select the secondary target department from the remaining departments to be examined.

[0062] The advantage of the second embodiment over the first embodiment is that by setting the target department and the sub-target department and queuing at the same time, the repeated queuing time of the patients is reduced, and the efficiency of the patients' medical treatment is effectively guaranteed.

[0063] The steps for using the above hospital queuing and dispatching integrated system specifically include:

[0064] S1. The age analysis unit 201 divides the historical patients who have visited different departments into age groups, obtains the historical visit duration data of patients in different departments under different age groups as the data to be analyzed, and after removing the maximum and minimum duration values ​​in the data to be analyzed, the inspection speed analysis unit 202 obtains the visit duration of patients of different age groups in different departments by taking the average value, which is used as the reference visit duration of patients of the age group in the corresponding department, and the data storage unit 203 establishes and stores the association relationship between department-reference visit duration-age group;

[0065] S2. The patient refreshes the electronic medical card at the sign-in place. The patient information acquisition unit 401 obtains the patient's identity information and the information of the items to be examined from the sign-in display module 4 and the medical consultation optimization module 5, and determines the patient's age group and the department to be examined. The waiting time calculation unit 402 calculates the queuing time required for the current department to be examined according to the association relationship between the department - reference medical consultation time - age group;

[0066] When the number of departments to be examined by the patient is one, the check-in confirmation unit 403 automatically confirms the check-in at the department to be examined and adds the patient to the end of the queue of people in the department to be examined;

[0067] When there are two or more departments to be examined by the patient, the queuing time required by all departments to be examined is obtained, and after sorting them in order from short to long, the department to be examined with the shortest queuing time is automatically confirmed as the target department, and the confirmation check-in unit 403 automatically selects the target department by default for check-in, and adds the patient to the end of the queue of the target department, and the interval time calculation unit 501 obtains the difference between the corresponding queuing time of the target department and the queuing time required by the remaining departments to be examined as a reference difference;

[0068] S3, the regional speed measurement unit 502 obtains the time required for different age groups to travel from one department to another, and after a combined traversal of all departments, uses it as the transfer reference time of the corresponding age group. The patient age intervention unit 503 determines the patient's transfer reference time according to the patient's age group, and pre-determines the maximum error time as the transfer error value. After subtracting the transfer reference time and the transfer error value from the reference difference, the net reference difference is obtained.

[0069] S4. When there is a positive net reference difference, the sign-in optimization unit 504 selects the net reference difference with the smallest positive value, obtains the corresponding department to be examined as the secondary target department, and signs in together with the target department to queue synchronously. After the patient completes the examination of the target department, the sign-in optimization unit 504 converts the secondary target department into a new target department, and repeats S3 and S4 operations until the examination of all departments to be examined is completed;

[0070] When there is no positive net reference difference, after the patient completes the examination in the target department, the department to be examined with the shortest waiting time is selected as the new target department, and operations S3 and S4 are repeated until the examinations in all departments to be examined are completed.

[0071] It should be noted that, in this article, relational terms such as first and second, etc. are only used to distinguish one entity or operation from another entity or operation, and do not necessarily require or imply any such actual relationship or order between these entities or operations. Moreover, the terms "include", "comprise" or any other variants thereof are intended to cover non-exclusive inclusion, so that a process, method, article or device including a series of elements includes not only those elements, but also other elements not explicitly listed, or also includes elements inherent to such process, method, article or device.

[0072] Although embodiments of the present invention have been shown and described, it will be appreciated by those skilled in the art that various changes, modifications, substitutions and variations may be made to the embodiments without departing from the principles and spirit of the present invention, and that the scope of the present invention is defined by the appended claims and their equivalents.

Claims

1. A comprehensive hospital queuing and dispatching system, comprising a hospital queuing display platform (1), characterized in that: The hospital queue display platform (1) comprises a data sorting module (2), a waiting display module (3), a sign-in display module (4) and a medical consultation optimization module (5), wherein the data sorting module (2) is connected to the sign-in display module (4), the sign-in display module (4) is connected to the waiting display module (3), and the sign-in display module (4) is connected to the medical consultation optimization module (5); The sign-in display module (4) is connected to the hospital information system (6) and the electronic medical record system (7) respectively.

2. A hospital queuing and dispatching integrated system according to claim 1, characterized in that: The data sorting module (2) comprises an age analysis unit (201), an inspection speed analysis unit (202) and a data storage unit (203); the age analysis unit (201) is connected to the inspection speed analysis unit (202), and the inspection speed analysis unit (202) is connected to the data storage unit (203).

3. A hospital queuing and dispatching integrated system according to claim 2, characterized in that: The age analysis unit (201) is used to divide the historical patients who visited different departments into age groups, and obtain the historical visit duration data of patients in different departments in different age groups as data to be analyzed; The examination speed analysis unit (202) is used to obtain the consultation time of patients of different age groups in different departments by averaging after removing the maximum and minimum duration values ​​in the data to be analyzed, as a reference consultation time of patients of the age group in the corresponding department; The data storage unit (203) is used to establish and store the association relationship of department-reference consultation duration-age group.

4. A hospital queuing and dispatching integrated system according to claim 3, characterized in that: The sign-in display module (4) comprises a patient information acquisition unit (401), a waiting time calculation unit (402) and a sign-in confirmation unit (403); the patient information acquisition unit (401) is connected to the waiting time calculation unit (402), and the waiting time calculation unit (402) is connected to the sign-in confirmation unit (403).

5. A hospital queuing and dispatching integrated system according to claim 4, characterized in that: The patient information acquisition unit (401) is used to acquire the patient's identity information and information about items to be examined, and to determine the patient's age group and the department to be examined; The waiting time calculation unit (402) is used to calculate the queuing time required for the current department to be examined according to the association relationship of department-reference consultation time-age group; The check-in confirmation unit (403) is used to add the patient to the end of the queue of people in the corresponding department to be examined when the patient confirms to check in at the department to be examined.

6. A hospital queuing and dispatching integrated system according to claim 5, characterized in that: The calculation method of the queuing time includes: Obtain the number of patients in the queue of the current department to be examined, as well as the patient age group information, and calculate the total consultation time corresponding to the number of patients in the queue according to the correlation relationship between department - reference consultation time - age group; Get the entry time of patients in the current department to be examined, subtract the patient entry time from the reference consultation time, and add it to the total consultation time to get the queuing time required for the current department to be examined.

7. A hospital queuing and dispatching integrated system according to claim 6, characterized in that: The waiting display module (3) comprises a queuing information updating unit (301) and a rolling playing unit (302), and the queuing information updating unit (301) is connected to the rolling playing unit (302).

8. A hospital queuing and dispatching integrated system according to claim 7, characterized in that: The queuing information updating unit (301) is used to obtain the total consultation time of different departments, and to perform synchronous updates when the total consultation time changes; The scrolling playback unit (302) is used to display the department name and the total consultation time on the same interface, and to scroll and play according to the pre-planned order of different departments.

9. A hospital queuing and dispatching integrated system according to claim 5, characterized in that: The medical consultation optimization module (5) comprises an interval duration calculation unit (501), a regional speed measurement unit (502), a patient age intervention unit (503) and a sign-in optimization unit (504); the interval duration calculation unit (501) is connected to the regional speed measurement unit (502), the regional speed measurement unit (502) is connected to the patient age intervention unit (503), and the patient age intervention unit (503) is connected to the sign-in optimization unit (504).

10. A hospital queuing and dispatching integrated system according to claim 9, characterized in that: The interval time calculation unit (501) is used to obtain the queuing time required for all departments to be examined when there are two or more departments to be examined for the patient, sort the departments in order from short to long, automatically confirm the department to be examined with the shortest queuing time as the target department, and obtain the difference between the queuing time corresponding to the target department and the queuing time required for the remaining departments to be examined as a reference difference; The regional speed measurement unit (502) is used to obtain the time required for different age groups to travel from one department to another department, and after a combined traversal of all departments, use it as a reference time for the transfer of the corresponding age group; The patient age intervention unit (503) is used to determine the patient's transfer reference time according to the patient's age group, pre-set the maximum error time as the transfer error value, and subtract the transfer reference time and the transfer error value from the reference difference value to obtain a net reference difference value; The sign-in optimization unit (504) is used to select the net reference difference with the smallest positive number, obtain the corresponding department to be inspected, and use it as the secondary target department to sign in together with the target department; The sign-in optimization unit (504) is also used to convert the secondary target department into the target department after the patient completes the examination in the target department, and select the secondary target department again from the remaining departments to be examined.

Images