Claim settlement form processing method and device, equipment and storage medium

Abstract

The embodiment of the invention discloses a claim settlement list processing method, device and equipment and a storage medium, and relates to the technical field of logistics, and the method comprises the steps: building a scheduling list according to a claim settlement list with a residual value, and determining the position information of an article corresponding to the scheduling list and the responsibility information of the scheduling list; under the condition that the responsibility information is an individual, a payment task is created according to the scheduling list, and after payment information for the payment task is received, the state information of the scheduling list is determined to be completed or to be subjected to ownership migration; under the condition that the responsibility information is organization, determining that the state information of the scheduling list is to be subjected to ownership migration; and determining a target object for the position information of the article corresponding to the scheduling list to be subjected to ownership migration according to the state information, popularizing the article corresponding to the scheduling list to be subjected to ownership migration according to the state information to the target object, and after an article acquisition request sent by the target object is received, carrying out ownership migration on the article corresponding to the article acquisition request. According to the technical scheme, the loss rate of the claim settlement order is improved.

Description

Technical Field

[0001] Embodiments of the present invention relate to the field of logistics technology, and in particular to a method, device, equipment and storage medium for processing a claim form. Background Art

[0002] In order to transport goods based on the logistics system, it is necessary to generate a waybill corresponding to the goods. Abnormalities in the transportation of goods will cause abnormalities in the waybill. At this time, the sender or recipient corresponding to the waybill will initiate a claim for the abnormal waybill. Specifically, a claim form can be generated based on the abnormal waybill. If the enterprise pays for the claim form, it will cause operating losses. Therefore, it is necessary to recover the loss from the claim form.

[0003] In the prior art, the location information of the item corresponding to the claim form can be determined, the item can be transported to the spare parts warehouse closest to the location information, and the ownership of the item can be transferred a second time to achieve loss recovery for the claim form.

[0004] In the process of implementing the present invention, the inventors found that there are at least the following technical problems in the prior art:

[0005] All items corresponding to the claim form need to be transported back to the spare parts warehouse, which results in high transportation and storage costs. Summary of the invention

[0006] The present invention provides a method, device, equipment and storage medium for processing a claim form, so as to achieve loss recovery for the claim form under the premise of reducing transportation cost and storage cost.

[0007] In a first aspect, an embodiment of the present invention provides a method for processing a claim form, comprising:

[0008] After creating a dispatch order according to a claim order with residual value, determining location information of items corresponding to the dispatch order and responsibility information of the dispatch order;

[0009] When the responsibility information is an individual, a payment task is created according to the scheduling order, and after receiving the payment information for the payment task, the status information of the scheduling order is determined to be completed or pending ownership transfer; when the responsibility information is an organization, the status information of the scheduling order is determined to be pending ownership transfer;

[0010] Determine the target object based on the location information of the items on the dispatch list whose status information is to be transferred, promote the items on the dispatch list whose status information is to be transferred to the target object, and after receiving the item acquisition request sent by the target object, transfer the ownership of the items corresponding to the item acquisition request.

[0011] In a second aspect, an embodiment of the present invention further provides a claim form processing device, including:

[0012] A creation module, for determining the location information of the items corresponding to the dispatch order and the responsibility information of the dispatch order after creating the dispatch order according to the claim order with residual value;

[0013] A status determination module, for creating a payment task according to the dispatch sheet when the responsibility information is an individual, and after receiving payment information for the payment task, determining that the status information of the dispatch sheet is completed or pending ownership transfer; and for determining that the status information of the dispatch sheet is pending ownership transfer when the responsibility information is an organization;

[0014] An execution module is used to determine the target object according to the location information of the item corresponding to the scheduling list whose status information is to be transferred, and to promote the items corresponding to the scheduling list whose status information is to be transferred to the target object, and after receiving the item acquisition request sent by the target object, transfer the ownership of the item corresponding to the item acquisition request.

[0015] In a third aspect, an embodiment of the present invention further provides a computer device, the computer device comprising:

[0016] one or more processors;

[0017] a storage device for storing one or more programs,

[0018] When the one or more programs are executed by the one or more processors, the one or more processors implement the claim form processing method as described in any one of the first aspects.

[0019] In a fourth aspect, an embodiment of the present invention further provides a storage medium comprising computer executable instructions, wherein the computer executable instructions, when executed by a computer processor, are used to execute a method for processing a claim as described in any one of the first aspects.

[0020] The embodiments of the above invention have the following advantages or beneficial effects:

[0021] An embodiment of the present invention provides a method for processing a claim form, comprising: after creating a dispatch form based on a claim form with residual value, determining the location information of an item corresponding to the dispatch form and the responsibility information of the dispatch form; when the responsibility information is for an individual, creating a payment task based on the dispatch form, and after receiving the payment information for the payment task, determining that the status information of the dispatch form is completed or pending ownership transfer; when the responsibility information is for an organization, determining that the status information of the dispatch form is pending ownership transfer; determining a target object based on the location information of the item corresponding to the dispatch form whose status information is pending ownership transfer, promoting the items corresponding to the dispatch form whose status information is pending ownership transfer to the target object, and after receiving an item acquisition request sent by the target object, performing ownership transfer on the item corresponding to the item acquisition request.

[0022] According to the embodiment of the present invention, a dispatch order can be first created based on a claim order with a residual value, so as to realize the creation of a dispatch order based on a claim order with a residual value, that is, to realize the creation of a dispatch order based on a claim order that can be used to recover losses. After the dispatch order is created, the location information of the items corresponding to the dispatch order and the responsibility information of the dispatch order are determined. When it is determined that the responsibility information of the dispatch order is an individual, full or partial compensation is made to the claim order that generated the dispatch order based on the individual, so as to realize accurate loss recovery of the claim order that generated the dispatch order and improve the loss recovery rate of the claim order. In addition, the status information of the dispatch order can be determined as completed or pending ownership transfer. When it is determined that the responsibility information of the dispatch order is an organization, the status information of the dispatch order is determined. The status information of the dispatch order is to wait for ownership transfer, so as to realize determining the status information of the dispatch order. After determining that the status information of the dispatch order is to wait for ownership transfer, the target object can be determined according to the location information of the item corresponding to the dispatch order, and the item corresponding to the dispatch order can be promoted to the target object, so as to realize the promotion of the items corresponding to the dispatch order whose status information is to wait for ownership transfer, and after receiving the item acquisition request sent by the target object, the ownership transfer is performed on the items corresponding to the item acquisition request, and the ownership transfer object of the item is determined while considering the location information of the item, so as to reduce the transportation cost and storage cost of the item ownership transfer, and on the premise of reducing the transportation cost and storage cost, further loss recovery is realized for the claim form generated by the dispatch order. BRIEF DESCRIPTION OF THE DRAWINGS

[0023] Figure 1 A flowchart of a method for processing a claim form provided by an embodiment of the present invention;

[0024] Figure 2 A flowchart of another method for processing a claim form provided by an embodiment of the present invention;

[0025] Figure 3 A flowchart of a method for processing a claim form provided by an embodiment of the present invention;

[0026] Figure 4 A schematic diagram of the structure of a claim form processing device provided by an embodiment of the present invention;

[0027] Figure 5 A schematic diagram of the structure of a computer device provided in an embodiment of the present invention. DETAILED DESCRIPTION

[0028] The present invention will be further described in detail below in conjunction with the accompanying drawings and embodiments. It is to be understood that the specific embodiments described herein are only used to explain the present invention, rather than to limit the present invention. It should also be noted that, for ease of description, only parts related to the present invention, rather than all structures, are shown in the accompanying drawings.

[0029] It should be mentioned before discussing exemplary embodiments in more detail that some exemplary embodiments are described as processes or methods depicted as flow charts. Although the flow charts describe various operations (or steps) as sequential processes, many operations therein can be implemented in parallel, concurrently or simultaneously. In addition, the order of various operations can be rearranged. The process can be terminated when its operation is completed, but can also have additional steps not included in the accompanying drawings. The process can correspond to methods, functions, procedures, subroutines, subprograms, etc. In addition, the embodiments in the present invention and the features in the embodiments can be combined with each other without conflict.

[0030] In the prior art, for the claim form generated by the abnormal waybill, the claim adjuster can determine and upload the location information of the item corresponding to the claim form, but the accuracy of the determined location information is not high. Then, based on the logistics system, the item can be transported in reverse to the spare parts warehouse closest to the location information, and the ownership of the item can be transferred. On the one hand, all items corresponding to the claim form need to be transported in reverse to the spare parts warehouse, and the transportation and storage costs are high. On the other hand, the loss recovery rate is low if the loss is only achieved by transferring the ownership of the items.

[0031] Therefore, the present application proposes a method for processing claim forms to improve the loss recovery rate of claim forms while reducing costs.

[0032] The method for processing the claim form proposed in this application will be described in detail below with reference to diagrams and embodiments.

[0033] Figure 1 The flowchart of a method for processing a claim form provided by an embodiment of the present invention is applicable to situations where it is necessary to recover losses from a claim form. The method can be executed by a claim form processing device, which can be implemented by software and / or hardware. Figure 1 The method specifically comprises the following steps:

[0034] Step 110: After creating a dispatch order based on the claim order with residual value, determine the location information of the items corresponding to the dispatch order and the responsibility information of the dispatch order.

[0035] Among them, the claim form is generated based on the abnormal waybill after the sender or recipient of the waybill initiates a claim for the abnormal waybill. The residual value can be understood as the remaining materials that still have use value after the current assets are hit by a disaster. When the items corresponding to the abnormal waybill on the claim form have residual value, it can be determined that the claim form has residual value.

[0036] Specifically, it is first necessary to determine the residual value of the items corresponding to the abnormal waybill corresponding to the claim form. Specifically, the residual value of the items can be determined based on the item category and the damage of the items. When it is determined that the items corresponding to the abnormal waybill corresponding to the claim form have residual value, it can be determined that the claim form has residual value. Furthermore, a dispatch order can be created based on the claim form with residual value. Specifically, a dispatch order can be created based on the waybill information of the abnormal waybill corresponding to the claim form with residual value.

[0037] For a dispatch order created based on the waybill information of an abnormal waybill corresponding to a claim order with residual value, location information of items corresponding to the dispatch order and responsibility information of the dispatch order can be determined.

[0038] When determining the location information of the item corresponding to the dispatch order, the delivery information of the item corresponding to the abnormal waybill corresponding to the dispatch order can be determined in the waybill system according to the waybill information of the abnormal waybill corresponding to the dispatch order, that is, the delivery information of the item corresponding to the dispatch order is determined. In the case where it is determined that the delivery information of the item corresponding to the dispatch order is not delivered, the location information of the item corresponding to the dispatch order can be determined based on the routing system. In the case where it is determined that the delivery information of the item corresponding to the dispatch order is delivered, the location information of the item corresponding to the dispatch order can be determined based on the customer service system.

[0039] When determining the responsibility information of the dispatch order, you can first determine whether there is a reporting record for the waybill information corresponding to the dispatch order. If there is a reporting record for the waybill information corresponding to the dispatch order, you can call the responsibility judgment system to enable the responsibility judgment system to determine the responsibility information of the dispatch order based on the reporting record. If there is no reporting record for the waybill information corresponding to the dispatch order, you can call the transportation management system to enable the transportation management personnel to manually determine the responsibility information of the dispatch order.

[0040] In an embodiment of the present invention, a dispatch order is created based on a claim order with residual value, and a dispatch order is created based on the claim order for which loss recovery can be performed. After the dispatch order is created, the location information of the items corresponding to the dispatch order and the responsibility information of the dispatch order are determined. The location information of the items corresponding to the dispatch order provides a location basis for loss recovery, and the responsibility information of the dispatch order provides a responsible party basis for loss recovery, thereby providing a data basis for loss recovery on the claim order.

[0041] Step 120: When the responsibility information is for an individual, a payment task is created according to the scheduling order. After receiving the payment information for the payment task, the status information of the scheduling order is determined to be completed or pending transfer of ownership; when the responsibility information is for an organization, the status information of the scheduling order is determined to be pending transfer of ownership.

[0042] In actual logistics scenarios, when the responsible party of the claim is an individual, the individual needs to recover the loss on the claim. When the responsible party of the claim is an organization, the organization does not need to recover the loss on the claim.

[0043] Specifically, when the responsibility information of the dispatch order is an individual, a payment task can be created based on the dispatch order, and the payment task can be sent to the responsibility terminal corresponding to the individual in the responsibility information. The individual can pay the payment task based on the responsibility terminal, and the responsibility terminal returns the payment information. The payment information can be a full payment or a partial payment. When the payment information is a full payment, it can be determined that the individual has paid the claim in full. When the payment information is a partial payment, it can be determined that the individual has paid a partial payment for the claim. After receiving the payment information for the payment task returned by the responsible terminal, if the payment information is a full payment, the status information of the dispatch order can be determined to be completed. If the payment information is a partial payment, the status information of the dispatch order can be determined to be pending ownership transfer. When the responsibility information of the dispatch order is an organization, the status information of the dispatch order can be determined to be pending ownership transfer.

[0044] The status information of the dispatch order is pending for ownership transfer, indicating that the ownership of the items corresponding to the dispatch order can be transferred, and further loss recovery can be carried out on the claim form that generated the dispatch order.

[0045] In an embodiment of the present invention, when it is determined that the responsibility information of the dispatch order is an individual, full or partial compensation is made to the claim form that generated the dispatch order based on the individual, so as to achieve accurate loss recovery for the claim form that generated the dispatch order and improve the loss recovery rate of the claim form, and the status information of the dispatch order can be determined as completed or pending transfer of ownership; when it is determined that the responsibility information of the dispatch order is an organization, the status information of the dispatch order is determined as pending transfer of ownership, so as to achieve the determination of the status information of the dispatch order. After determining that the status information of the dispatch order is pending transfer of ownership, the claim form that generated the dispatch order can be further recovered. Therefore, determining the status information of the dispatch order provides a data basis for further loss recovery for the claim form that generated the dispatch order.

[0046] Step 130: determine the target object based on the location information of the items on the dispatch list whose status information is to be transferred, promote the items on the dispatch list whose status information is to be transferred to the target object, and after receiving the item acquisition request sent by the target object, transfer the ownership of the items corresponding to the item acquisition request.

[0047] The status information of the dispatch order is pending for ownership transfer, indicating that the ownership of the items corresponding to the dispatch order can be transferred, and further loss recovery can be carried out on the claim form that generated the dispatch order.

[0048] Specifically, in order to reduce the transportation cost and storage cost of the items, the target object can be determined according to the location information of the items corresponding to the dispatch order whose status information is to be transferred. Specifically, the target outlet can be determined according to the location information of the items corresponding to the dispatch order whose status information is to be transferred, and the target object can be determined in the operation object of the target outlet. Furthermore, the items corresponding to the dispatch order whose status information is to be transferred can be promoted to the target object, and specifically, the item acquisition task containing the items corresponding to the dispatch order whose status information is to be transferred can be sent to the target object. The execution object can trigger the item acquisition task based on the target object to return the item acquisition request. After receiving the item acquisition request sent by the target object, the ownership of the items corresponding to the item acquisition request can be transferred. Specifically, the ownership of the items corresponding to the item acquisition request can be transferred to the execution object corresponding to the target object, so as to realize the loss recovery of the claim form generated by the dispatch order under the premise of reducing the transportation cost and storage cost.

[0049] It should be noted that the execution object can be understood as the staff of the target object.

[0050] In an embodiment of the present invention, after determining that the status information of the dispatch order is to be subject to transfer of ownership, the items corresponding to the dispatch order are promoted to the target object. After receiving the item acquisition request sent by the target object, the ownership of the items corresponding to the item acquisition request is transferred to the execution object corresponding to the target object. The ownership transfer object of the item is determined while considering the location information of the item. Under the premise of reducing transportation costs and warehousing costs, further loss recovery is achieved for the claim form that generated the dispatch order.

[0051] The method for processing a claim form provided in an embodiment of the present invention includes: after creating a dispatch form based on a claim form with residual value, determining the location information of the item corresponding to the dispatch form and the responsibility information of the dispatch form; when the responsibility information is for an individual, creating a payment task based on the dispatch form, and after receiving the payment information for the payment task, determining that the status information of the dispatch form is completed or pending ownership transfer; when the responsibility information is for an organization, determining that the status information of the dispatch form is pending ownership transfer; determining the target object based on the location information of the item corresponding to the dispatch form whose status information is pending ownership transfer, promoting the item corresponding to the dispatch form whose status information is pending ownership transfer to the target object, and after receiving the item acquisition request sent by the target object, transferring the ownership of the item corresponding to the item acquisition request. The above technical scheme can firstly create a dispatch order based on a claim order with residual value, that is, it can create a dispatch order based on a claim order with residual value, that is, it can create a dispatch order based on a claim order that can be used for loss recovery. After creating the dispatch order, the location information of the items corresponding to the dispatch order and the responsibility information of the dispatch order are determined. When it is determined that the responsibility information of the dispatch order is an individual, full or partial compensation is made to the claim order that generated the dispatch order based on the individual, so as to achieve accurate loss recovery for the claim order that generated the dispatch order and improve the loss recovery rate of the claim order. In addition, it can be determined that the status information of the dispatch order is completed or pending transfer of ownership; when it is determined that the responsibility information of the dispatch order is an organization, the status of the dispatch order is determined. The information is pending ownership transfer, and the status information of the dispatch order is determined. After determining that the status information of the dispatch order is pending ownership transfer, the target object can be determined according to the location information of the item corresponding to the dispatch order, and the item corresponding to the dispatch order can be promoted to the target object, so as to realize the promotion of the items corresponding to the dispatch order whose status information is pending ownership transfer, and after receiving the item acquisition request sent by the target object, the ownership of the item corresponding to the item acquisition request is transferred, and the object of the ownership transfer of the item is determined under the consideration of the location information of the item, so as to reduce the transportation cost and storage cost of the item ownership transfer, and on the premise of reducing the transportation cost and storage cost, further loss recovery can be achieved for the claim form generated by the dispatch order.

[0052] Figure 2 This is a flowchart of another method for processing a claim form provided by an embodiment of the present invention. The embodiment of the present invention is applicable to situations where it is necessary to recover the loss of a claim form. Based on the above embodiment, before creating a dispatch form based on a claim form with a residual value, the embodiment of the present invention adds "determining whether each claim form has a residual value or not based on the residual value of the item corresponding to each claim form, wherein the residual value indicates the damage condition of the item." The explanations of the terms that are the same or corresponding to the above embodiments are not repeated here. See Figure 2 The method for processing a claim form provided by the embodiment of the present invention includes:

[0053] Step 210: Determine whether each claim form has a residual value or does not have a residual value based on the residual value of the items corresponding to each claim form.

[0054] Among them, the items corresponding to the claim form are the items corresponding to the abnormal waybill of the claim form, and the residual value of the items can be determined according to the category of the items and the damage of the items.

[0055] Specifically, for each claim form, the residual value of the item can first be determined based on the category and damage of the item corresponding to the claim form. For example, when the category of the item is non-fresh or medical, and the damage is brand new or minor, it can be determined that the item has a residual value. Of course, the category and damage of the item can be determined manually to determine whether the item has a residual value, or the category and damage of the item can be determined based on an AI algorithm to determine whether the item has a residual value. When it is determined that the item corresponding to the abnormal waybill corresponding to the claim form has a residual value, it can be determined that the claim form has a residual value. When it is determined that the item corresponding to the abnormal waybill corresponding to the claim form does not have a residual value, it can be determined that the claim form does not have a residual value.

[0056] In actual applications, after determining that the items corresponding to the abnormal waybill in the claim form do not have residual value, the items can be processed offline according to their categories. For example, if the category of the items is fresh food, the items are destroyed.

[0057] In an embodiment of the present invention, after determining the residual value of the item corresponding to the claim form, it is determined whether the claim form has residual value or not according to the residual value of the item corresponding to the claim form, thereby determining the claim form with residual value among multiple claim forms.

[0058] Step 220: Create a dispatch order based on the claim order with residual value.

[0059] In one implementation, step 220 may specifically include:

[0060] The dispatch order is created based on the waybill information of the abnormal waybill corresponding to the claim order with residual value.

[0061] Specifically, the waybill information of the abnormal waybill corresponding to the claim with residual value can be used as the primary key to generate a dispatch order. The dispatch information of the dispatch order can include waybill information, item location information, responsibility information, status information, etc., to facilitate subsequent status transfer. The status information can be initial status, located, pending responsibility, determined responsibility, completed, pending ownership transfer, ownership transfer, etc.

[0062] Of course, after the scheduling sheet is created, the status information of the scheduling sheet can be determined to be the initial status.

[0063] In the embodiment of the present invention, it is possible to create a dispatch order based on a claim order with residual value, that is, it is possible to create a dispatch order based on a claim order for which loss can be recovered.

[0064] Step 230: Determine the location information of the items corresponding to the dispatch list and the responsibility information of the dispatch list.

[0065] For a dispatch order created based on the waybill information of an abnormal waybill corresponding to a claim order with residual value, location information of items corresponding to the dispatch order and responsibility information of the dispatch order can be determined.

[0066] In one implementation, determining the location information of the item corresponding to the dispatch list includes:

[0067] Based on the waybill information corresponding to the dispatch order, the delivery information of the item corresponding to the dispatch order is determined; when the delivery information is that the item has been delivered, the location information of the item corresponding to the dispatch order is determined based on the customer service system; when the delivery information is that the item has not been delivered, the location information of the item corresponding to the dispatch order is determined based on the routing system.

[0068] Specifically, the delivery information of the items corresponding to the abnormal waybill corresponding to the dispatch order can be determined in the waybill system according to the waybill information of the abnormal waybill corresponding to the dispatch order, that is, the delivery information of the items corresponding to the dispatch order can be determined. The delivery information can be not delivered or delivered. When it is determined that the delivery information of the items corresponding to the dispatch order is not delivered, the location information of the items corresponding to the dispatch order can be determined based on the routing system. Specifically, the location information of the items corresponding to the dispatch order can be determined in the routing system according to the waybill information of the abnormal waybill corresponding to the dispatch order. If the items are in the logistics system at this time, an interception instruction can be initiated to temporarily store the items in the current routing stagnation network point, and the current routing stagnation network point is determined as the location information of the items corresponding to the dispatch order; if the items are not in the logistics system at this time, a pickup instruction can be initiated. In response to the pickup instruction, the items are transported to the routing network point closest to their current location, and the routing network point closest to their current location is determined as the location information of the items corresponding to the dispatch order. When it is determined that the delivery information of the item corresponding to the dispatch order has been delivered, the location information of the item corresponding to the dispatch order can be determined based on the customer service system. Specifically, the customer service system can preliminarily determine the location information of the item corresponding to the dispatch order by querying the claim form information. If the item is in the hands of the claim form initiator, the location information of the claim form initiator is determined as the location information of the item corresponding to the dispatch order. If the item is not in the hands of the claim form initiator, the location information of the item corresponding to the dispatch order is determined by calling the claim form initiator. After determining the location information of the item corresponding to the dispatch order, the customer service system can return the location information of the item corresponding to the dispatch order in the form of an MQ message.

[0069] In actual applications, after determining the location information of the item corresponding to the dispatch list, the status information of the dispatch list may be updated to be located.

[0070] In one implementation, determining the responsibility information of the dispatch list includes:

[0071] Determine whether there is a reporting record for the waybill information corresponding to the dispatch order; if there is a reporting record for the waybill information corresponding to the dispatch order, determine the responsibility information of the dispatch order according to the reporting record; otherwise, determine the responsibility information of the dispatch order based on the transportation management system.

[0072] Specifically, it can be determined whether there is a reporting record for the waybill information corresponding to the dispatch order. If there is a reporting record for the waybill information corresponding to the dispatch order, the responsibility judgment system can be called to enable the responsibility judgment system to determine the responsibility information of the dispatch order based on the reporting record. If there is no reporting record for the waybill information corresponding to the dispatch order, the transportation management system can be called to update the status information of the dispatch order to pending responsibility, so that the transportation management personnel can manually determine the responsibility information of the dispatch order.

[0073] In actual applications, after the responsibility information of the dispatch order is determined, the status information of the dispatch order can be updated to have been determined.

[0074] It should be noted that the responsibility information of the dispatch order can be individuals and / or organizations. Individuals can be understood as packers, transporters, delivery personnel, etc., and organizations can be understood as transfer outlets, etc.

[0075] In an embodiment of the present invention, after creating a dispatch order, the location information of the items corresponding to the dispatch order and the responsibility information of the dispatch order are determined. The location information of the items corresponding to the dispatch order provides a location basis for loss recovery, and the responsibility information of the dispatch order provides a responsible party basis for loss recovery, and provides a data basis for loss recovery for the claim form that generated the dispatch order.

[0076] Step 240: When the responsibility information is for an individual, a payment task is created according to the scheduling order. After receiving the payment information for the payment task, the status information of the scheduling order is determined to be completed or pending transfer of ownership; when the responsibility information is for an organization, the status information of the scheduling order is determined to be pending transfer of ownership.

[0077] When the responsibility information of the dispatch order is an individual, it can be determined that the abnormality of the abnormal waybill corresponding to the claim order with residual value generated by the dispatch order is caused by the individual, and then it can be determined that the responsible party of the claim order generated by the dispatch order is the individual, and the individual needs to recover the loss on the claim order. When the responsibility information of the dispatch order is an organization, it can be determined that the abnormality of the abnormal waybill corresponding to the claim order with residual value generated by the dispatch order is caused by the organization, and then it can be determined that the responsible party of the claim order generated by the dispatch order is the organization, and the organization does not need to recover the loss on the claim order.

[0078] In one implementation, creating a payment task according to the scheduling order, and after receiving payment information for the payment task, determining that the status information of the scheduling order is completed or pending ownership transfer, includes:

[0079] A payment task is created according to the scheduling order, and the payment task is sent to the responsible terminal corresponding to the responsibility information; after receiving the payment information for the payment task sent by the responsible terminal, if it is determined that the payment information is a full payment, the status information of the scheduling order is determined to be completed; if it is determined that the payment information is a partial payment, the status information of the scheduling order is determined to be pending for ownership transfer.

[0080] Specifically, when the responsibility information of the dispatch order is an individual, a payment task can be created based on the dispatch order. Specifically, the payment task can be created based on the dispatch order corresponding to the waybill information and the value attribute value of the item corresponding to the dispatch order, and the payment task is sent to the responsible terminal corresponding to the individual in the responsibility information. The responsible terminal can display the dispatch order corresponding to the waybill information, items, and the value attribute of the items based on the current page. The individual can pay the payment task based on the responsible terminal, and the responsible terminal returns the payment information. The payment information can be full payment or partial payment. When the payment information is full payment, it can be determined that the individual has paid the claim in full. When the payment information is partial payment, it can be determined that the individual has paid the claim in part. Compared with the prior art, which only realizes loss recovery by transferring the ownership of the items, through the individual's payment of the claim, accurate loss recovery of the claim is achieved, and the loss recovery rate of the claim is improved. After receiving the payment information for the payment task returned by the responsible terminal, if the payment information is full payment, the status information of the dispatch order can be determined to be completed, and if the payment information is partial payment, the status information of the dispatch order can be determined to be pending ownership transfer.

[0081] In addition, when the responsibility information of the dispatch order is an organization, the status information of the dispatch order can be determined as pending ownership transfer.

[0082] The status information of the dispatch order is pending for ownership transfer, indicating that the ownership of the items corresponding to the dispatch order can be transferred, and further loss recovery can be carried out on the claim form that generated the dispatch order.

[0083] In practical applications, when the responsibility information of the dispatch order is at least one individual and / or at least one organization, the responsibility information may also include the responsibility ratio of each individual and / or organization. Of course, when creating a payment task based on the dispatch order, the payment task may be created based on the responsibility ratio of each individual in the responsibility information of the dispatch order, the waybill information corresponding to the dispatch order, and the value attribute value of the item corresponding to the dispatch order.

[0084] In an embodiment of the present invention, when it is determined that the responsibility information of the dispatch order is an individual, full or partial compensation is made to the claim form that generated the dispatch order based on the individual, so as to achieve accurate loss recovery for the claim form that generated the dispatch order and improve the loss recovery rate of the claim form, and the status information of the dispatch order can be determined as completed or pending transfer of ownership; when it is determined that the responsibility information of the dispatch order is an organization, the status information of the dispatch order is determined as pending transfer of ownership, so as to achieve the determination of the status information of the dispatch order. After determining that the status information of the dispatch order is pending transfer of ownership, the claim form that generated the dispatch order can be further recovered. Therefore, determining the status information of the dispatch order provides a data basis for further loss recovery for the claim form that generated the dispatch order.

[0085] Step 250: determine the target object based on the location information of the items on the dispatch list whose status information is to be transferred, promote the items on the dispatch list whose status information is to be transferred to the target object, and after receiving the item acquisition request sent by the target object, transfer the ownership of the items corresponding to the item acquisition request.

[0086] In one implementation, step 250 may specifically include:

[0087] Determine the target outlet according to the location information of the item corresponding to the dispatch order whose status information is to be transferred; filter the operation objects corresponding to the target outlet based on preset rules to obtain the target object; promote the items corresponding to the dispatch order whose status information is to be transferred to the target object, and after receiving the item acquisition request sent by the target object, transfer the ownership of the item corresponding to the item acquisition request.

[0088] Specifically, in order to reduce the transportation cost and storage cost of the goods, the target object can be determined according to the location information of the goods corresponding to the dispatch order whose status information is to be transferred. Specifically, the target outlet can be determined according to the location information of the goods corresponding to the dispatch order whose status information is to be transferred, and the employee information of the target outlet is called based on the human resources system, and the employee terminal of each employee of the target outlet is determined as the operation object. The target object is determined in the operation object according to the preset rules, and the target object is determined in the employee terminal of each employee of the target outlet. Furthermore, the goods corresponding to the dispatch order whose status information is to be transferred can be extended to the target object, that is, the item acquisition task containing the goods corresponding to the dispatch order whose status information is to be transferred can be sent to the target object.

[0089] Of course, the item value attribute value included in the item acquisition task is lower than the actual value attribute value of the item, that is, the item acquisition task includes discounted items.

[0090] In actual applications, a running time can be set for the item acquisition task sent to the target object. If an item acquisition request returned by the target object is received during the running time, the ownership of the item can be transferred to the execution object corresponding to the target object, and the status information of the dispatch order can be updated to the ownership has been transferred. Of course, at this time, the target outlet where the execution object corresponding to the target object is employed is the location information of the item corresponding to the dispatch order with the status information of pending ownership transfer. Therefore, the execution object corresponding to the target object can pick up the item by itself, and further recover the loss of the dispatch order under the premise of reducing transportation costs and warehousing costs. If the item acquisition request returned by the target object is not received during the running time, the ownership of the item corresponding to the dispatch order with the status information of pending ownership transfer will continue to be transferred, so as to further recover the loss of the claim form. Specifically, the item can be transported in reverse to the spare parts warehouse closest to the location information of the item based on the logistics system, and the item can be displayed on the internal ownership migration platform, for example, the item can be displayed on the internal purchase system.

[0091] Furthermore, the operation objects corresponding to the target network points are screened based on preset rules to obtain the target objects, including:

[0092] The credibility of each operation object is determined based on the responsibility information of the historical dispatch order within the historical time period and the historical reporting records of the operation objects corresponding to the target outlets; the operation objects corresponding to the target outlets are sorted based on the credibility, and the top N% of the operation objects are determined as the target objects, where N is a positive integer.

[0093] The preset rule can be understood as a reputation scoring rule, that is, all operation objects of the target outlets can be sorted based on reputation, and the operation objects with the top N% reputation among all operation objects of the target outlets are determined as target objects.

[0094] In actual applications, the employee reputation of all employees in the logistics system can be counted, mainly through reporting records and judgment results. That is, the employee reputation can be determined based on the responsibility information of the historical dispatch order in the historical time period and the employee's historical reporting record. When an employee finds that the current waybill is abnormal due to personal error, such as abnormal package or damage, the abnormality is reported based on employee information, waybill information, reporting time, and abnormal situation, and the logistics system stores the reporting record. The logistics system can also query the item value attribute value of the item corresponding to the waybill information according to the waybill information in the reporting record, and update the employee reputation according to the pre-configured reward and punishment rules. The pre-configured reward and punishment rules can include the corresponding relationship between the item value attribute and the reputation bonus value, for example, the item value attribute value ≤ 500, the reputation bonus value is 0.5; 500 ≤ item value attribute value < 1000, the reputation bonus value is 1; 1000 ≤ item value attribute value < 5000, the reputation bonus value is 5... When the judgment result of the dispatch order is personal, the employee did not report the abnormal waybill corresponding to the claim form that generated the dispatch order, and the employee's reputation can also be updated according to the pre-configured reward and punishment rules. The pre-configured reward and punishment rules can also include the correspondence between the value attribute of the item and the credit deduction value. For example, if the value attribute value of the item is ≤500, the credit deduction value is 0.5; if the value attribute value of 500≤is less than 1000, the credit deduction value is 1; if the value attribute value of 1000≤is less than 5000, the credit deduction value is 5... A system of reporting records, judgment results and employee reputation is established to motivate employees to actively report abnormal waybills, so as to accurately determine the location information of the items corresponding to the claim form when recovering the loss of the claim form that generated the dispatch order.

[0095] Furthermore, the credibility of the operation object corresponding to each employee can be determined according to the employee credibility of each employee of the target outlet, and the operation objects corresponding to each employee of the target outlet are sorted based on the credibility, and the operation objects ranked in the top N% of the credibility are determined as the target objects.

[0096] In addition, when the ownership of an item is transferred to the execution object corresponding to the target object, the employee credibility of the execution object can be consumed.

[0097] In an embodiment of the present invention, after determining that the status information of the dispatch order is to be pending ownership transfer, the item corresponding to the dispatch order is sent to the target object. After receiving the item acquisition request sent by the target object, the ownership of the item corresponding to the item acquisition request is transferred to the execution object corresponding to the target object. The ownership transfer object of the item is determined while considering the location information of the item. Under the premise of reducing transportation costs and warehousing costs, further loss recovery is achieved for the claim form that generated the dispatch order.

[0098] Furthermore, considering that the execution object corresponding to the target object has no demand for the items corresponding to the dispatch order whose status information is "pending ownership transfer", further ownership transfer can be performed on the items corresponding to the dispatch order whose status information is still "pending ownership transfer" after the running time, so as to further recover the losses of the claim form that generated the dispatch order.

[0099] The method for processing claim forms provided in an embodiment of the present invention includes: determining whether each claim form has a residual value or does not have a residual value based on the residual value of the items corresponding to each claim form; creating a dispatch form based on the claim forms with residual values; determining the location information of the items corresponding to the dispatch form and the responsibility information of the dispatch form; when the responsibility information is for an individual, creating a payment task based on the dispatch form, and after receiving the payment information for the payment task, determining that the status information of the dispatch form is completed or pending ownership transfer; when the responsibility information is for an organization, determining that the status information of the dispatch form is pending ownership transfer; determining a target object based on the location information of the items corresponding to the dispatch form whose status information is pending ownership transfer, promoting the items corresponding to the dispatch form whose status information is pending ownership transfer to the target object, and after receiving an item acquisition request sent by the target object, transferring the ownership of the items corresponding to the item acquisition request. The above technical scheme can first determine the residual value of the item corresponding to the claim form, and determine whether the claim form has residual value or not according to the residual value of the item corresponding to the claim form, so as to determine the claim form with residual value among multiple claim forms, and secondly, create a dispatch form based on the claim form with residual value, so as to create a dispatch form based on the claim form with residual value, that is, to create a dispatch form based on the claim form that can be used for loss recovery, and after creating the dispatch form, determine the location information of the item corresponding to the dispatch form and the responsibility information of the dispatch form, and when it is determined that the responsibility information of the dispatch form is an individual, make full or partial compensation for the claim form that generates the dispatch form based on the individual, so as to achieve accurate loss recovery for the claim form that generates the dispatch form, and improve the loss recovery rate of the claim form, and further, determine the status information of the dispatch form as completed Or waiting for the transfer of ownership; when it is determined that the responsibility information of the dispatch order is the organization, the status information of the dispatch order is determined to be waiting for the transfer of ownership, so as to determine the status information of the dispatch order. After determining that the status information of the dispatch order is waiting for the transfer of ownership, the target object can be determined according to the location information of the item corresponding to the dispatch order, and the item corresponding to the dispatch order can be promoted to the target object, so as to promote the items corresponding to the dispatch order whose status information is waiting for the transfer of ownership, and after receiving the item acquisition request sent by the target object, the item corresponding to the item acquisition request is transferred, and the object of the ownership transfer of the item is determined in consideration of the location information of the item, so as to reduce the transportation cost and storage cost of the ownership transfer of the item, and further recover the loss of the claim form of the generated dispatch order under the premise of reducing the transportation cost and storage cost. In addition, considering that the execution object corresponding to the target object has no demand for the item corresponding to the dispatch order whose status information is waiting for the transfer of ownership, the item corresponding to the dispatch order whose status information is still waiting for the transfer of ownership after the running time can be further transferred, so as to further recover the loss of the claim form of the generated dispatch order.

[0100] Figure 3The following is a flowchart of a method for processing a claim form provided in an embodiment of the present invention, which exemplifies one of the implementation methods. Figure 3 As shown, including:

[0101] Step 310: After creating a dispatch order based on the claim order with residual value, determine the location information of the items corresponding to the dispatch order and the responsibility information of the dispatch order.

[0102] Step 320: When the responsibility information is for an individual, a payment task is created based on the scheduling order. After receiving the payment information for the payment task, the status information of the scheduling order is determined to be completed or pending ownership transfer; when the responsibility information is for an organization, the status information of the scheduling order is determined to be pending ownership transfer.

[0103] Step 330: Determine the target outlet based on the status information of the location information of the items in the dispatch order to be transferred.

[0104] Specifically, the outlet closest to the location information of the item corresponding to the dispatch order whose status information is to be transferred ownership can be determined as the target outlet.

[0105] Step 340: Determine the credibility of each operation object based on the responsibility information of the historical dispatch order within the historical time period and the historical reporting records of the operation object corresponding to the target network point.

[0106] Specifically, when an employee finds that the current waybill he is responsible for has abnormalities such as abnormal packages or damage due to personal mistakes, he reports the abnormality based on employee information, waybill information, reporting time, and abnormal situation, and the logistics system stores the report record. It is also possible to query the item value attribute value of the item corresponding to the waybill information in the report record in the logistics system, and update the employee's reputation according to the aforementioned reward and punishment rules, and then update the reputation of the employee's corresponding operation object. The responsibility information of the dispatch order is an individual. The employee did not report the abnormal waybill corresponding to the claim form that generated the dispatch order. The employee's reputation can also be updated according to the aforementioned reward and punishment rules, and then the reputation of the employee's corresponding operation object is updated. By establishing a reporting record, responsibility information and employee reputation system, employees are encouraged to actively report abnormal waybills, which is convenient for accurately determining the location information of the item corresponding to the claim form when recovering the loss of the claim form that generated the dispatch order.

[0107] Step 350: Sort the operation objects corresponding to the target outlets based on the reputation, and determine the operation objects with the top N% reputation as the target objects.

[0108] Wherein, N is a positive integer.

[0109] Specifically, the top N% of the operation objects in the target outlets can be identified as target objects, providing a data basis for determining the target objects, so that the operation objects with higher reputations can receive more item acquisition tasks. Of course, item acquisition tasks include discounted items, and more discounted items are provided to the execution objects corresponding to the operation objects, so as to motivate the execution objects and further motivate employees to actively report abnormal waybills.

[0110] Step 360: Extend the items corresponding to the dispatch list whose status information is to be transferred to the target object, and after receiving the item acquisition request sent by the target object, transfer the ownership of the items corresponding to the item acquisition request.

[0111] Specifically, after the items corresponding to the dispatch list with the status information of "to be transferred ownership" are promoted to the target object, if the item acquisition request sent by the target object is received during the running time, the ownership of the items corresponding to the item acquisition request is transferred, otherwise, the ownership of the items corresponding to the dispatch list with the status information of "to be transferred ownership" can be further transferred. Specifically, the items can be reversely transported to the spare parts warehouse closest to the location information of the items based on the logistics system, and the items can be displayed on the internal ownership transfer platform to achieve further loss recovery of the claim form.

[0112] The implementation method of the claim form processing method provided in the embodiment of the present invention has the corresponding functional modules and beneficial effects of executing any of the aforementioned claim form processing methods.

[0113] Figure 4 A schematic diagram of the structure of a claim form processing device provided in an embodiment of the present invention. The device and the claim form processing methods of the above embodiments belong to the same inventive concept, and the details not fully described in the embodiment of the claim form processing device can refer to the embodiment of the claim form processing method.

[0114] The specific structure of the claim form processing device is as follows: Figure 4 As shown, including:

[0115] A creation module 410 is used to determine the location information of the items corresponding to the dispatch order and the responsibility information of the dispatch order after creating the dispatch order according to the claim order with residual value;

[0116] The status determination module 420 is used to create a payment task according to the scheduling order when the responsibility information is an individual, and after receiving the payment information for the payment task, determine that the status information of the scheduling order is completed or pending ownership transfer; when the responsibility information is an organization, determine that the status information of the scheduling order is pending ownership transfer;

[0117] The execution module 430 is used to determine the target object according to the location information of the items corresponding to the scheduling list whose status information is to be transferred, and to promote the items corresponding to the scheduling list whose status information is to be transferred to the target object, and after receiving the item acquisition request sent by the target object, transfer the ownership of the items corresponding to the item acquisition request.

[0118] Based on the above embodiment, the device further includes:

[0119] The residual value determination module is used to determine whether each claim form has residual value or not according to the residual value of the item corresponding to each claim form, wherein the residual value indicates the damage condition of the item.

[0120] Based on the above embodiment, a module 410 is created, which is specifically used for:

[0121] The dispatch order is created based on the waybill information of the abnormal waybill corresponding to the claim form with residual value; the delivery information of the items corresponding to the dispatch order is determined based on the waybill information corresponding to the dispatch order; when the delivery information is that the items have been delivered, the location information of the items corresponding to the dispatch order is determined based on the customer service system; when the delivery information is that the items have not been delivered, the location information of the items corresponding to the dispatch order is determined based on the routing system; it is determined whether there is a reporting record for the waybill information corresponding to the dispatch order; if there is a reporting record for the waybill information corresponding to the dispatch order, the responsibility information of the dispatch order is determined according to the reporting record; otherwise, the responsibility information of the dispatch order is determined based on the transportation management system.

[0122] Based on the above embodiment, the state determination module 420 is specifically used for:

[0123] When the responsibility information is an individual, a payment task is created according to the scheduling order, and the payment task is sent to the responsibility terminal corresponding to the responsibility information; after receiving the payment information for the payment task sent by the responsibility terminal, when it is determined that the payment information is a full payment, the status information of the scheduling order is determined to be completed; when it is determined that the payment information is a partial payment, the status information of the scheduling order is determined to be pending ownership transfer; when the responsibility information is an organization, the status information of the scheduling order is determined to be pending ownership transfer.

[0124] Based on the above embodiment, the execution module 430 is specifically used for:

[0125] Determine the target outlet according to the location information of the item corresponding to the dispatch order whose status information is to be transferred; filter the operation objects corresponding to the target outlet based on preset rules to obtain the target object; promote the items corresponding to the dispatch order whose status information is to be transferred to the target object, and after receiving the item acquisition request sent by the target object, transfer the ownership of the item corresponding to the item acquisition request.

[0126] Furthermore, the operation objects corresponding to the target network points are screened based on preset rules to obtain the target objects, including:

[0127] The credibility of each operation object is determined based on the responsibility information of the historical dispatch order within the historical time period and the historical reporting records of the operation objects corresponding to the target outlets; the operation objects corresponding to the target outlets are sorted based on the credibility, and the operation objects ranked in the top N% of the credibility are determined as the target objects, where N is a positive integer.

[0128] The claim form processing device provided in the embodiment of the present invention can execute the claim form processing method provided in any embodiment of the present invention, and has the corresponding functional modules and beneficial effects for executing the claim form processing method.

[0129] It is worth noting that in the embodiment of the above-mentioned claim form processing device, the various units and modules included are only divided according to functional logic, but are not limited to the above-mentioned division, as long as the corresponding functions can be achieved; in addition, the specific names of the functional units are only for the convenience of distinguishing each other, and are not used to limit the scope of protection of the present invention.

[0130] Figure 5 A schematic diagram of the structure of a computer device provided in an embodiment of the present invention. Figure 5 A block diagram of an exemplary computer device 5 suitable for use in implementing embodiments of the present invention is shown. Figure 5 The computer device 5 shown is only an example and should not bring any limitation to the functions and scope of use of the embodiments of the present invention.

[0131] like Figure 5 As shown, the computer device 5 is in the form of a general-purpose computing electronic device. The components of the computer device 5 may include, but are not limited to: one or more processors or processing units 16, a system memory 28, and a bus 18 connecting different system components (including the system memory 28 and the processing unit 16).

[0132] Bus 18 represents one or more of several types of bus structures, including a memory bus or memory controller, a peripheral bus, an accelerated graphics port, a processor or a local bus using any of a variety of bus architectures. By way of example, these architectures include, but are not limited to, an Industry Standard Architecture (ISA) bus, a Micro Channel Architecture (MAC) bus, an Enhanced ISA bus, a Video Electronics Standards Association (VESA) local bus, and a Peripheral Component Interconnect (PCI) bus.

[0133] The computer device 5 typically includes a variety of computer system readable media. These media can be any available media that can be accessed by the computer device 5, including volatile and non-volatile media, removable and non-removable media.

[0134] The system memory 28 may include computer system readable media in the form of volatile memory, such as random access memory (RAM) 30 and / or cache memory 32. The computer device 5 may further include other removable / non-removable, volatile / non-volatile computer system storage media. By way of example only, the storage system 34 may be used to read and write non-removable, non-volatile magnetic media ( Figure 5 not shown, usually called a "hard drive"). Although Figure 5 Not shown in the figure, a disk drive for reading and writing to a removable non-volatile disk (e.g., a "floppy disk"), and an optical disk drive for reading and writing to a removable non-volatile optical disk (e.g., a CD-ROM, a DVD-ROM, or other optical media) may be provided. In these cases, each drive may be connected to the bus 18 via one or more data medium interfaces. The system memory 28 may include at least one program product having a set (e.g., at least one) of program modules that are configured to perform the functions of the various embodiments of the present invention.

[0135] A program / utility 40 having a set (at least one) of program modules 42 may be stored, for example, in system memory 28, such program modules 42 including, but not limited to, an operating system, one or more application programs, other program modules, and program data, each of which or some combination may include an implementation of a network environment. Program modules 42 generally perform the functions and / or methods of the embodiments described herein.

[0136] The computer device 5 may also communicate with one or more external devices 14 (e.g., keyboard, pointing device, display 24, etc.), one or more devices that enable a user to interact with the computer device 5, and / or any device that enables the computer device 5 to communicate with one or more other computing devices (e.g., network card, modem, etc.). Such communication may be performed through an input / output (I / O) interface 22. Furthermore, the computer device 5 may also communicate with one or more networks (e.g., a local area network (LAN), a wide area network (WAN), and / or a public network, such as the Internet) through a network adapter 20. Figure 5 As shown, the network adapter 20 communicates with other modules of the computer device 5 via the bus 18. It should be understood that although Figure 5 Not shown, other hardware and / or software modules may be used in conjunction with computer device 5, including but not limited to: microcode, device drivers, redundant processing units, external disk drive arrays, RAID systems, tape drives, and data backup storage systems.

[0137] The processing unit 16 executes various functional applications and page displays by running the programs stored in the system memory 28, for example, implementing the claim form processing method provided in the embodiment of the present invention, the method comprising:

[0138] After creating a dispatch order according to a claim order with residual value, determining location information of items corresponding to the dispatch order and responsibility information of the dispatch order;

[0139] When the responsibility information is an individual, a payment task is created according to the scheduling order, and after receiving the payment information for the payment task, the status information of the scheduling order is determined to be completed or pending ownership transfer; when the responsibility information is an organization, the status information of the scheduling order is determined to be pending ownership transfer;

[0140] Determine the target object based on the location information of the items on the dispatch list whose status information is to be transferred, promote the items on the dispatch list whose status information is to be transferred to the target object, and after receiving the item acquisition request sent by the target object, transfer the ownership of the items corresponding to the item acquisition request.

[0141] Of course, those skilled in the art can understand that the processor can also implement the technical solution of the method for processing the claim form provided in any embodiment of the present invention.

[0142] An embodiment of the present invention provides a computer-readable storage medium on which a computer program is stored. When the program is executed by a processor, a method for processing a claim form provided by an embodiment of the present invention is implemented. The method includes:

[0143] After creating a dispatch order according to a claim order with residual value, determining location information of items corresponding to the dispatch order and responsibility information of the dispatch order;

[0144] When the responsibility information is an individual, a payment task is created according to the scheduling order, and after receiving the payment information for the payment task, the status information of the scheduling order is determined to be completed or pending ownership transfer; when the responsibility information is an organization, the status information of the scheduling order is determined to be pending ownership transfer;

[0145] Determine the target object based on the location information of the items on the dispatch list whose status information is to be transferred, promote the items on the dispatch list whose status information is to be transferred to the target object, and after receiving the item acquisition request sent by the target object, transfer the ownership of the items corresponding to the item acquisition request.

[0146] The computer storage medium of the embodiment of the present invention can adopt any combination of one or more computer-readable media. The computer-readable medium can be a computer-readable signal medium or a computer-readable storage medium. The computer-readable storage medium can be, for example, but not limited to: an electrical, magnetic, optical, electromagnetic, infrared, or semiconductor system, device or device, or any combination of the above. More specific examples (non-exhaustive list) of computer-readable storage media include: an electrical connection with one or more wires, a portable computer disk, a hard disk, a random access memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disk read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the above. In this document, a computer-readable storage medium can be any tangible medium containing or storing a program, which can be used by an instruction execution system, device or device or used in combination with it.

[0147] Computer-readable signal media may include data signals propagated in baseband or as part of a carrier wave, which carry computer-readable program code. Such propagated data signals may take a variety of forms, including but not limited to electromagnetic signals, optical signals, or any suitable combination of the above. Computer-readable signal media may also be any computer-readable medium other than a computer-readable storage medium, which may send, propagate, or transmit a program for use by or in conjunction with an instruction execution system, apparatus, or device.

[0148] The program code embodied on the computer readable medium may be transmitted using any appropriate medium, including but not limited to wireless, wireline, optical fiber cable, RF, etc., or any suitable combination of the foregoing.

[0149] Computer program code for performing the operations of the present invention may be written in one or more programming languages ​​or a combination thereof, including object-oriented programming languages ​​such as Java, Smalltalk, C++, and conventional procedural programming languages ​​such as "C" or similar programming languages. The program code may be executed entirely on the user's computer, partially on the user's computer, as a separate software package, partially on the user's computer and partially on a remote computer, or entirely on a remote computer or server. In the case of a remote computer, the remote computer may be connected to the user's computer through any type of network, including a local area network (LAN) or a wide area network (WAN), or may be connected to an external computer (e.g., via the Internet using an Internet service provider).

[0150] It should be understood by those skilled in the art that the modules or steps of the present invention described above can be implemented by a general-purpose computing device, they can be concentrated on a single computing device, or distributed on a network composed of multiple computing devices, optionally, they can be implemented by a program code executable by a computer device, so that they can be stored in a storage device and executed by the computing device, or they can be made into individual integrated circuit modules, or multiple modules or steps therein can be made into a single integrated circuit module for implementation. Thus, the present invention is not limited to any specific combination of hardware and software.

[0151] It should be noted that the collection, collection, updating, analysis, processing, use, transmission, storage and other aspects of user personal information involved in the technical solution of this disclosure are in compliance with the provisions of relevant laws and regulations, are used for legitimate purposes, and do not violate public order and good morals. Necessary measures are taken for user personal information to prevent illegal access to user personal information data and maintain the security of user personal information, network security and national security.

[0152] For example: After collecting employee information, we will de-identify the data through technical means.

[0153] Note that the above are only preferred embodiments of the present invention and the technical principles used. Those skilled in the art will understand that the present invention is not limited to the specific embodiments herein, and that various obvious changes, readjustments and substitutions can be made by those skilled in the art without departing from the scope of protection of the present invention. Therefore, although the present invention has been described in more detail through the above embodiments, the present invention is not limited to the above embodiments, and may include more other equivalent embodiments without departing from the concept of the present invention, and the scope of the present invention is determined by the scope of the appended claims.

Claims

1. A method for processing a claim form, characterized in that: include: After creating a dispatch order according to a claim order with residual value, determining location information of items corresponding to the dispatch order and responsibility information of the dispatch order; When the responsibility information is an individual, a payment task is created according to the scheduling order, and after receiving the payment information for the payment task, the status information of the scheduling order is determined to be completed or pending ownership transfer; when the responsibility information is an organization, the status information of the scheduling order is determined to be pending ownership transfer; Determine the target object based on the location information of the items on the dispatch list whose status information is to be transferred, promote the items on the dispatch list whose status information is to be transferred to the target object, and after receiving the item acquisition request sent by the target object, transfer the ownership of the items corresponding to the item acquisition request.

2. The method for processing a claim form according to claim 1, characterized in that: Before creating a dispatch order from a claim with residual value, also include: Whether each claim form has a residual value or not is determined based on the residual value of the item corresponding to each claim form, wherein the residual value indicates the damage condition of the item.

3. The method for processing a claim according to claim 1, characterized in that: Create dispatch orders based on claims with residual value, including: The dispatch order is created based on the waybill information of the abnormal waybill corresponding to the claim order with residual value.

4. The method for processing a claim form according to claim 3, characterized in that: Determining the location information of the item corresponding to the dispatch list includes: Determine the delivery information of the item corresponding to the dispatch order based on the waybill information corresponding to the dispatch order; When the delivery information indicates that the item has been delivered, the location information of the item corresponding to the dispatch order is determined based on the customer service system; When the delivery information indicates that the item has not been delivered, the location information of the item corresponding to the dispatch list is determined based on the routing system.

5. The method for processing a claim form according to claim 3, characterized in that: Determine the responsibility information of the dispatch order, including: Determine whether there is a report record for the waybill information corresponding to the dispatch order; If there is a reporting record for the waybill information corresponding to the dispatch order, determining the responsibility information of the dispatch order according to the reporting record; Otherwise, the responsibility information of the dispatch list is determined based on the transportation management system.

6. The method for processing a claim according to claim 1, characterized in that: Creating a payment task according to the scheduling order, and after receiving payment information for the payment task, determining that the status information of the scheduling order is completed or pending ownership transfer, includes: Creating a payment task according to the scheduling sheet, and sending the payment task to a responsible terminal corresponding to the responsibility information; After receiving the payment information for the payment task sent by the responsible terminal, if it is determined that the payment information is a full payment, the status information of the scheduling order is determined to be completed; if it is determined that the payment information is a partial payment, the status information of the scheduling order is determined to be pending ownership transfer.

7. The method for processing a claim according to claim 1, characterized in that: Determining the target object according to the location information of the item corresponding to the dispatch list to be transferred in the state information includes: Determine the target outlet based on the location information of the item corresponding to the dispatch order to be transferred according to the status information; The operation objects corresponding to the target network points are screened based on preset rules to obtain the target objects.

8. The method for processing a claim form according to claim 7, characterized in that: The operation objects corresponding to the target network points are screened based on preset rules to obtain the target objects, including: Determine the credibility of each operation object according to the responsibility information of the historical dispatch order in the historical time period and the historical reporting records of the operation object corresponding to the target network point; The operation objects corresponding to the target outlets are sorted based on the credibility, and the operation objects ranked in top N% of the credibility are determined as the target objects, where N is a positive integer.

9. A claim form processing device, characterized in that: include: A creation module, for determining the location information of the items corresponding to the dispatch order and the responsibility information of the dispatch order after creating the dispatch order according to the claim order with residual value; A status determination module, for creating a payment task according to the dispatch sheet when the responsibility information is an individual, and after receiving payment information for the payment task, determining that the status information of the dispatch sheet is completed or pending ownership transfer; and for determining that the status information of the dispatch sheet is pending ownership transfer when the responsibility information is an organization; An execution module is used to determine the target object according to the location information of the item corresponding to the scheduling list whose status information is to be transferred, and to promote the items corresponding to the scheduling list whose status information is to be transferred to the target object, and after receiving the item acquisition request sent by the target object, transfer the ownership of the item corresponding to the item acquisition request.

10. A computer device, characterized in that: The computer device comprises: one or more processors; a storage device for storing one or more programs, When the one or more programs are executed by the one or more processors, the one or more processors implement the claim processing method as described in any one of claims 1-8.

11. A storage medium containing computer executable instructions, characterized in that: The computer executable instructions are used to execute the claim processing method as described in any one of claims 1-8 when executed by a computer processor.

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