Communication method integrating instant messaging and mailbox communication

Abstract

The invention relates to the technical field of communication, in particular to a communication method fusing instant communication and mailbox communication, which comprises the following steps: step 1, communication mode selection: a system automatically selects an instant communication mode, a mailbox communication mode and a mixed communication mode according to the type, importance and timeliness of message content and preference of a user; and step 2, cross-platform notification and message integration: when the user does not reply messages in instant messaging in time, the system automatically integrates the unprocessed messages into a mail and sends the mail to the user, so that information omission is avoided, important information or notices in the mail can be automatically pushed to an instant messaging platform, and the user quickly checks and makes a response. Through fusion of instant messaging and mailbox communication, the method can provide flexible communication selection and gives consideration to instantaneity and official performance. The system is suitable for various scenes such as enterprise communication, remote office, file transmission and the like, the transmission and management mode of information flow is optimized, and the user experience is improved.

Description

Technical Field

[0001] The present invention relates to the field of communication technology, and in particular to a communication method integrating instant messaging and mailbox communication. Background Art

[0002] Instant messaging (IM) and email communication are two common methods of modern communication, each with its own advantages and applicable scenarios. Instant messaging is usually used for real-time conversations and quick feedback, while email communication is more suitable for delivering formal documents and information archiving;

[0003] With the continuous evolution of enterprise informatization, the application of enterprise instant messaging in enterprises will become more and more extensive. Enterprise-level instant messaging can actually be said to be an extension of personal instant messaging. People are already accustomed to using instant messaging tools for daily work communication. The advantage of enterprise instant messaging is that it can improve work efficiency and quickly solve communication problems when communicating with colleagues in the company.

[0004] The existing integrated instant messaging has a low level of intelligence during use and cannot be adaptively adjusted according to the user's work scenario and work content. It has low scene perception and poor cross-platform compatibility. Summary of the invention

[0005] The object of the present invention is to provide a communication method integrating instant messaging and email communication to solve the problems raised in the above background technology.

[0006] To achieve the above object, the present invention provides the following technical solution: a communication method integrating instant messaging and email communication, comprising the following steps:

[0007] Step 1: Communication mode selection: the system automatically selects instant messaging, email communication, or hybrid communication mode based on the type, importance, timeliness, and user preferences of the message content;

[0008] Step 2: Cross-platform notification and message integration: When a user fails to reply to a message in an instant messaging service in a timely manner, the system will automatically integrate the unprocessed messages into one email and send it to the user to avoid missing any information. Important information or notifications in the email will be automatically pushed to the instant messaging platform, allowing the user to quickly view and respond.

[0009] Step 3: Message synchronization and continuation. Historical message synchronization: Users can view each other's historical conversation records in instant messaging and mailboxes. Instant messaging chat records are synchronized to mailboxes to ensure information integrity. Important conversations in the mailbox can also be displayed in the instant messaging dialog box. Breakpoint resume function: When instant messaging cannot deliver messages, such as unstable network and the other party is not online, the system will automatically switch to mailbox delivery and resume the conversation through instant messaging after the other party is back online.

[0010] Preferably, the step 1, communication mode selection, includes instant messaging and email communication, wherein instant messaging is suitable for real-time interaction and emergency notification information transmission with strong timeliness, and email communication is suitable for formal, long text, and document transmission with many attachments, and supports archiving and subsequent review.

[0011] Preferably, the step one, the communication mode selection includes a user-defined mode, and the customized modes include three types. The first is that the user manually chooses to communicate through instant messaging and email communication, the second is that the user sets communication rules, and the user sets certain contacts to contact using instant messaging, while other contacts are contacted through email communication, and the third is to select an appropriate communication method according to the urgency of the message.

[0012] Preferably, the hybrid communication mode includes two-way conversion between instant messaging and email communication, including instant messaging to email: when the content of the instant messaging message is relatively important or carries a file attachment, the system can automatically convert the conversation into an email and synchronize it to the user's mailbox for archiving, and directly send the file through the instant messaging interface. The system background converts it into email form and sends it to the other party, and email to instant messaging: after the user sends an email, the recipient chooses to view the key information of the email through instant messaging and quickly feedback in the instant messaging.

[0013] Preferably, the step 1, scene perception technology is introduced in the communication mode selection, and the appropriate communication method is automatically selected according to the context, scene and message content through the AI ​​algorithm, wherein the scene perception technology includes: work scene recognition: by analyzing the user's daily usage behavior, combined with time, place, and equipment, the current user's work scene is automatically identified; automatic classification of message content: the system analyzes the urgency, format, and length of the message through natural language processing technology to determine the priority of the information. Urgent short messages will be sent via instant messaging, while long texts or important files containing attachments will automatically be sent via email.

[0014] Preferably, the step one, communication mode selection also includes adaptive communication mode switching, the system automatically monitors the quality of the communication channel, such as network speed, device power and communication status, and dynamically adjusts the communication mode based on this. Under low network conditions, the system switches large file transfer to email mode instead of unstable transmission through instant messaging. The system will learn the user's communication habits and personalize communication rules.

[0015] Preferably, the step 2, cross-platform notification and message integration uses a deeply integrated communication interface. The unified communication interface allows the use of instant messaging and email functions in one message. Users send text via instant messaging and attachments via email in the same conversation. Users are unaware of the conversion and the interface is seamless.

[0016] Preferably, a mixed dialog box is provided in the step 2, cross-platform notification and message integration, and the user views the brief information of the email in the instant messaging interface without switching to the mailbox. The attachments in the email are directly downloaded in the instant messaging interface, or the information sent via instant messaging is automatically converted into the reply content of the email. In team or enterprise usage scenarios, the communication platform supports multiple users to discuss project progress in real time in instant messaging, and send detailed reports or documents via email at the same time. The system automatically archives the discussion content of the instant messaging to the relevant email conversation to achieve seamless collaboration.

[0017] Preferably, the step 2, cross-platform notification and message integration includes global notifications and intelligent reminders. The system integrates instant messaging and email notifications to avoid duplicate reminders, and prioritizes important notifications based on the importance and timeliness of the messages. Messages are prioritized through AI algorithms, and the system intelligently adjusts the notification frequency.

[0018] Preferably, the step 2, cross-platform notification and message integration includes dynamic content perception and automatic processing. When long email content is forwarded to instant messaging, the system uses an AI model to intelligently summarize the long text and only displays core information. At the same time, the user selects "read full text" and the system automatically jumps to the complete email content. When the user sends a message via instant messaging and converts it into an email, the system optimizes the text according to email specifications, such as automatically formatting paragraphs, adding appropriate greetings or attaching signatures to ensure the formality of the email.

[0019] Compared with the prior art, the present invention has the following beneficial effects:

[0020] 1. By integrating instant messaging and email communication, this method can provide flexible communication options, taking into account both immediacy and formality. It is suitable for a variety of scenarios such as corporate communication, remote office, file transfer, etc., optimizes the transmission and management of information flow, and improves user experience;

[0021] 2. This communication method that integrates instant messaging and email communication is different from the existing single, manually operated communication tools, and provides an intelligent, adaptive, efficient and secure communication mode. The system is highly flexible and can meet the multi-scenario communication needs of individuals and enterprises, and improve communication efficiency and user experience;

[0022] 3. Intelligent scene perception and adaptive communication mode: Through AI intelligent processing, it automatically selects instant messaging or email communication, which is different from the existing system with manual selection.

[0023] Multimodal information transmission: Supports seamless transmission of instant messaging and email messages in the same conversation, providing a hybrid conversation experience that transcends the limitations of existing isolated use of instant messaging and email.

[0024] Automatic summary and formatting optimization: Summarize long email content through machine learning algorithms and intelligently format it during the message conversion process to improve content readability.

[0025] Dynamic encryption and permission management: Scenario-based intelligent encryption strategy and privacy control provide a highly secure communication method, which is different from the single encryption mode of existing technologies. BRIEF DESCRIPTION OF THE DRAWINGS

[0026] In order to more clearly illustrate the specific implementation methods of the present invention or the technical solutions in the prior art, the drawings required for use in the specific implementation methods or the description of the prior art will be briefly introduced below. Obviously, the drawings described below are some implementation methods of the present invention. For ordinary technicians in this field, other drawings can be obtained based on these drawings without paying creative work.

[0027] Figure 1 A flow chart of a communication method integrating instant messaging and email communication according to the present invention;

[0028] Figure 2 It is a system diagram of instant messaging and email communication of the present invention. DETAILED DESCRIPTION

[0029] The following will be combined with the drawings in the embodiments of the present invention to clearly and completely describe the technical solutions in the embodiments of the present invention. Obviously, the described embodiments are only part of the embodiments of the present invention, not all of the embodiments. Based on the embodiments of the present invention, all other embodiments obtained by ordinary technicians in this field without creative work are within the scope of protection of the present invention.

[0030] See also Figure 1 to Figure 2 , the present invention provides a technical solution:

[0031] System architecture for instant messaging and email communication:

[0032] The system integrates instant messaging and email communication to design a unified communication platform, which includes the following modules:

[0033] Communication control module: determines the communication method (instant messaging or email communication) and conversion strategy.

[0034] Instant messaging module (IM): enables real-time conversation and provides fast message delivery.

[0035] Email communication module: supports email sending, receiving and archiving functions.

[0036] Data synchronization module: ensures data consistency and seamless switching between instant messaging and email communications.

[0037] Notification and reminder module: provides cross-platform notification and reminder functions to ensure that important information is not missed.

[0038] Security encryption module: ensures the privacy and security of communication content.

[0039] System workflow:

[0040] Message sending:

[0041] When a user sends a message through the instant messaging interface, the system automatically determines whether to transmit it through instant messaging or convert it to email.

[0042] If it is a large file or information that needs to be archived, the system will automatically convert it into an email and send it.

[0043] Message reception and synchronization:

[0044] The recipient views the message based on the communication method. If it is instant messaging, the system displays the message in the instant messaging client; if it is email, the system displays it in the mailbox and synchronizes it to the instant messaging for reminder.

[0045] Data synchronization and archiving:

[0046] Important messages in instant messaging are synchronized to the mailbox for archiving.

[0047] Important key information in the email content can be pushed to the instant messaging platform for real-time viewing.

[0048] Notifications and reminders:

[0049] If the information in the instant messaging is not processed in time, the system will regularly send unread messages to the user via email. Important notifications in the email will be sent to the instant messaging platform and displayed as reminders to ensure that the message is not missed.

[0050] Data synchronization and conversion

[0051] API integration: By integrating instant messaging and email APIs (such as SMTP, instant messaging AP, XMPP, WebSocket, etc.), seamless switching of communication methods and data synchronization can be achieved.

[0052] Message conversion module: When messages are transmitted between instant messaging and mailboxes, the conversion module automatically processes the conversion of data formats to ensure the consistency and integrity of the messages. For example, the text, attachments and other information in instant messaging are converted into email format, and vice versa.

[0053] Message queue and breakpoint resume

[0054] Message queue: In order to avoid message loss due to network instability, the system introduces a message queue. The message will enter the queue first to ensure successful sending or receiving. If the instant messaging fails, the system will automatically try to send it via email to avoid information delivery failure.

[0055] Resume transfer: When sending large files via instant messaging or email, if the transfer fails midway, the system will save the transfer status and continue the transfer when conditions permit.

[0056] Secure encryption

[0057] End-to-end encryption: The system uses end-to-end encryption technology in instant messaging and email communications to ensure that the message content cannot be stolen or tampered with.

[0058] Identity verification: Two-factor authentication (2FA) and encryption certificates are used to ensure the identity security of both parties.

[0059] Advantages and improvements

[0060] High flexibility: Users can freely choose or let the system automatically select the appropriate communication method according to communication needs and scenarios to meet diverse communication needs.

[0061] Unified management: By integrating instant messaging with email, users can manage all information on one platform, reducing the time cost of switching between different platforms.

[0062] Improve work efficiency: Through intelligent conversion and data synchronization functions, users can handle communication content more efficiently and reduce the risk of information loss.

[0063] Enhanced security: Encryption and authentication ensure the privacy and security of communications, which is particularly suitable for use in business and formal occasions.

[0064] A communication method integrating instant messaging and email communication, comprising the following steps:

[0065] Step 1: Communication mode selection: the system automatically selects instant messaging, email communication, or hybrid communication mode based on the type, importance, timeliness, and user preferences of the message content;

[0066] Step 2: Cross-platform notification and message integration: When a user fails to reply to a message in an instant messaging service in a timely manner, the system will automatically integrate the unprocessed messages into one email and send it to the user to avoid missing any information. Important information or notifications in the email will be automatically pushed to the instant messaging platform, allowing the user to quickly view and respond.

[0067] Step 3: Message synchronization and continuation. Historical message synchronization: Users can view each other's historical conversation records in instant messaging and mailboxes. Instant messaging chat records are synchronized to mailboxes to ensure information integrity. Important conversations in the mailbox can also be displayed in the instant messaging dialog box. Breakpoint resume function: When instant messaging cannot deliver messages, such as unstable network and the other party is not online, the system will automatically switch to mailbox delivery and resume the conversation through instant messaging after the other party is back online.

[0068] Specifically, the step 1, communication mode selection, includes instant messaging and email communication. Instant messaging is suitable for real-time interaction and urgent notification of information transmission with strong timeliness. Email communication is suitable for formal, long text, and document transmission with many attachments, and supports archiving and subsequent review.

[0069] Specifically, the step one, the communication mode selection includes a user-defined mode, which includes three types. The first is that the user manually chooses to communicate through instant messaging and email communication, the second is that the user sets communication rules, and the user sets certain contacts to contact using instant messaging, while other contacts are contacted through email communication, and the third is to select an appropriate communication method based on the urgency of the message.

[0070] Specifically, the hybrid communication mode includes two-way conversion between instant messaging and email communication, including instant messaging to email: when the content of the instant messaging message is relatively important or carries a file attachment, the system can automatically convert the conversation into an email and synchronize it to the user's mailbox for archiving, and send the file directly through the instant messaging interface. The system background converts it into email form and sends it to the other party, and email to instant messaging: after the user sends an email, the recipient chooses to view the key information of the email through instant messaging and quickly feedback in the instant messaging.

[0071] Specifically, the step one introduces scene perception technology in the communication mode selection, and automatically selects the appropriate communication method according to the context, scene and message content through the AI ​​algorithm, where the scene perception technology includes: work scene recognition: by analyzing the user's daily usage behavior, combined with time, place, and equipment, the current user's work scene is automatically identified; automatic classification of message content: the system uses natural language processing technology to analyze the urgency, format, and length of the message to determine the priority of the information. Urgent short messages will be sent via instant messaging, while long texts or important files containing attachments will automatically be sent via email.

[0072] Specifically, the step one, communication mode selection also includes adaptive communication mode switching. The system automatically monitors the quality of the communication channel, such as network speed, device power and communication status, and dynamically adjusts the communication mode based on this. Under low network conditions, the system switches large file transfer to email mode instead of unstable transmission through instant messaging. The system will learn the user's communication habits and personalize communication rules.

[0073] Specifically, in step 2, a deeply integrated communication interface is used in cross-platform notification and message integration. The unified communication interface allows the use of instant messaging and email functions in one message. Users send text via instant messaging and attachments via email in the same conversation. Users are unaware of the conversion and the interface is seamlessly connected.

[0074] Specifically, the step 2, cross-platform notification and message integration provides a mixed dialog box, and users can view brief information of emails in the instant messaging interface without switching to the mailbox. Attachments in emails can be downloaded directly in the instant messaging interface, or information sent via instant messaging is automatically converted into email reply content. In team or enterprise usage scenarios, the communication platform supports multiple users to discuss project progress in real time in instant messaging, and send detailed reports or documents via email at the same time. The system automatically archives the discussion content of instant messaging to related email conversations to achieve seamless collaboration.

[0075] Specifically, the step 2, cross-platform notification and message integration includes global notifications and smart reminders. The system integrates instant messaging and email notifications to avoid duplicate reminders, and prioritizes important notifications based on the importance and timeliness of the messages. Messages are prioritized through AI algorithms, and the system intelligently adjusts the notification frequency.

[0076] Specifically, the step 2, cross-platform notification and message integration includes dynamic content perception and automatic processing. When long email content is forwarded to instant messaging, the system uses an AI model to intelligently summarize the long text and only displays the core information. At the same time, the user selects "Read the full text" and the system automatically jumps to the complete email content. When the user sends a message via instant messaging and converts it into an email, the system optimizes the text according to email specifications, such as automatically formatting paragraphs, adding appropriate greetings or attaching signatures to ensure the formality of the email.

[0077] Automatic optimization of attachment handling

[0078] Intelligent attachment distribution: When users send large attachments in instant messaging, the system automatically chooses whether to send them in real time via instant messaging or distribute them via email attachments based on network bandwidth. If you choose to send via email, the file link will automatically appear in the instant messaging, ensuring that users can view the file status in real time.

[0079] Automatic compression and format conversion: For large files or incompatible attachment formats, the system can automatically compress or convert the format to ensure efficiency and compatibility during file transfer.

[0080] Intelligent security and privacy protection

[0081] Scenario-based encrypted transmission

[0082] Dynamic encryption mode: The system can automatically select the appropriate encryption level based on the sensitivity of the communication content. It provides end-to-end encryption for sensitive information in instant messaging and important files in emails to ensure privacy during data transmission. Conventional encryption is used for ordinary information to improve transmission efficiency.

[0083] Layered authentication: Different levels of authentication are performed for different communication modes. For example, lightweight authentication methods (such as SMS or fingerprint) are provided in instant messaging, and stricter two-factor authentication (2FA) is provided in email to ensure security in different communication scenarios.

[0084] Privacy protection and rights management

[0085] Message receipt and control: The system can allow users to set different permissions, such as "read only", "no forwarding", etc., to limit the further spread of sensitive content in instant messaging or emails. Users can check at any time whether the recipient has read it and withdraw the message or email as needed.

[0086] Hierarchical privacy management: Users can set different privacy protection levels for different contacts or emails. For corporate users, communication permissions for different departments or individuals can also be defined hierarchically to ensure control over information flow.

[0087] Multi-device compatibility and cross-platform operation

[0088] Seamless cross-platform operation

[0089] Multi-device support: The system supports seamless switching between multiple devices. Users can start an instant messaging conversation on their mobile phone and then continue email or instant messaging conversation on their computer. When switching devices, the system will keep the conversation and email status synchronized.

[0090] Offline and synchronization optimization: When there is no network, users can write messages or emails offline, and the system will automatically send them when the device is back online. At the same time, offline messages in instant messaging are automatically converted to emails or instant messaging push after the connection is restored to ensure that the information is not lost.

[0091] Cross-system compatibility

[0092] Integration of multiple communication protocols: By integrating different communication protocols (such as XMPP, SMTP, POP3, instant messaging AP, etc.), the system can be compatible with multiple email and instant messaging services, allowing users to use different communication tools on one platform at the same time. For example, users can connect to company mailboxes, personal mailboxes and different instant messaging accounts at the same time to achieve full platform management.

[0093] Innovations in system optimization:

[0094] Intelligent scene perception and adaptive communication mode: Through AI intelligent processing, it automatically selects instant messaging or email communication, which is different from the existing system with manual selection.

[0095] Multimodal information transmission: Supports seamless transmission of instant messaging and email messages in the same conversation, providing a hybrid conversation experience that transcends the limitations of existing isolated use of instant messaging and email.

[0096] Automatic summary and formatting optimization: Summarize long email content through machine learning algorithms and intelligently format it during the message conversion process to improve content readability.

[0097] Dynamic encryption and permission management: Scenario-based intelligent encryption strategy and privacy control provide a highly secure communication method, which is different from the single encryption mode of existing technologies.

[0098] Finally, it should be noted that the above embodiments are only used to illustrate the technical solutions of the present invention, rather than to limit it. Although the present invention has been described in detail with reference to the aforementioned embodiments, those skilled in the art should understand that they can still modify the technical solutions described in the aforementioned embodiments, or replace some or all of the technical features therein with equivalents. However, these modifications or replacements do not cause the essence of the corresponding technical solutions to deviate from the scope of the technical solutions of the embodiments of the present invention.

Claims

1. A communication method integrating instant messaging and email communication, characterized in that: The steps include: Step 1: Communication mode selection: the system automatically selects instant messaging, email communication, or hybrid communication mode based on the type, importance, timeliness, and user preferences of the message content; Step 2: Cross-platform notification and message integration: When a user fails to reply to a message in an instant messaging service in a timely manner, the system will automatically integrate the unprocessed messages into one email and send it to the user to avoid missing any information. Important information or notifications in the email will be automatically pushed to the instant messaging platform, allowing the user to quickly view and respond. Step 3: Message synchronization and continuation. Historical message synchronization: Users can view each other's historical conversation records in instant messaging and mailboxes. Instant messaging chat records are synchronized to mailboxes to ensure information integrity. Important conversations in the mailbox can also be displayed in the instant messaging dialog box. Breakpoint resume function: When instant messaging cannot deliver messages, such as unstable network and the other party is not online, the system will automatically switch to mailbox delivery and resume the conversation through instant messaging after the other party is back online.

2. A communication method integrating instant messaging and email communication according to claim 1, characterized in that: The step 1, communication mode selection, includes instant messaging and email communication. Instant messaging is suitable for real-time interaction and urgent notification of information transmission with strong timeliness. Email communication is suitable for formal, long text, and document transmission with many attachments, and supports archiving and subsequent review.

3. A communication method integrating instant messaging and email communication according to claim 1, characterized in that: The step 1, communication mode selection includes a user-defined mode, which includes three types. The first is that the user manually selects to communicate through instant messaging and email communication, the second is that the user sets communication rules, and the user sets certain contacts to contact using instant messaging, while other contacts are contacted through email communication, and the third is to select an appropriate communication method based on the urgency of the message.

4. A communication method integrating instant messaging and email communication according to claim 1, characterized in that: The hybrid communication mode includes two-way conversion between instant messaging and email communication, including instant messaging to email: when the content of the instant messaging message is relatively important or carries a file attachment, the system can automatically convert the conversation into an email and synchronize it to the user's mailbox for archiving. The file can be sent directly through the instant messaging interface, and the system background will convert it into an email and send it to the other party. Email to instant messaging: after the user sends an email, the recipient can choose to view the key information of the email through instant messaging and quickly provide feedback in the instant messaging.

5. A communication method integrating instant messaging and email communication according to claim 1, characterized in that: The step 1 introduces scene perception technology in the communication mode selection, and automatically selects the appropriate communication method according to the context, scene and message content through AI algorithm, wherein the scene perception technology includes: work scene recognition: by analyzing the user's daily usage behavior, combined with time, place, and equipment, the current user's work scene is automatically identified; automatic classification of message content: the system analyzes the urgency, format, and length of the message through natural language processing technology to determine the priority of the information. Urgent short messages will be sent via instant messaging, while long texts or important files containing attachments will be automatically sent via email.

6. A communication method integrating instant messaging and email communication according to claim 1, characterized in that: The step 1, communication mode selection also includes adaptive communication mode switching. The system automatically monitors the quality of the communication channel, such as network speed, device power and communication status, and dynamically adjusts the communication mode based on this. Under low network conditions, the system switches large file transfer to email mode instead of unstable transmission through instant messaging. The system will learn the user's communication habits and personalize communication rules.

7. A communication method integrating instant messaging and email communication according to claim 1, characterized in that: The step 2, cross-platform notification and message integration uses a deeply integrated communication interface. The unified communication interface allows the use of instant messaging and email functions in one message. Users send text via instant messaging and attachments via email in the same conversation. Users are unaware of the conversion and the interface is seamless.

8. A communication method integrating instant messaging and email communication according to claim 1, characterized in that: The step 2, cross-platform notification and message integration provides a mixed dialog box, and users can view brief information of emails in the instant messaging interface without switching to the mailbox. Attachments in emails can be downloaded directly in the instant messaging interface, or information sent via instant messaging is automatically converted into email reply content. In team or enterprise usage scenarios, the communication platform supports multiple users to discuss project progress in real time in instant messaging, and send detailed reports or documents via email at the same time. The system automatically archives the discussion content of instant messaging to related email conversations to achieve seamless collaboration.

9. A communication method integrating instant messaging and email communication according to claim 1, characterized in that: The step 2, cross-platform notification and message integration includes global notifications and intelligent reminders. The system integrates instant messaging and email notifications to avoid duplicate reminders, and prioritizes important notifications based on the importance and timeliness of the messages. The messages are prioritized through AI algorithms, and the system intelligently adjusts the notification frequency.

10. A communication method integrating instant messaging and email communication according to claim 1, characterized in that: The step 2, cross-platform notification and message integration includes dynamic content perception and automatic processing. When long email content is forwarded to instant messaging, the system uses an AI model to intelligently summarize the long text and only displays the core information. At the same time, the user selects "read the full text" and the system automatically jumps to the complete email content. When the user sends a message via instant messaging and converts it into an email, the system optimizes the text according to the email specifications, such as automatically formatting paragraphs, adding appropriate greetings or attaching signatures to ensure the formality of the email.

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