Number network element operation method and system for MVNO

Abstract

The invention discloses a number network element operation method and system for an MVNO, and the method comprises the steps: receiving a business order of a BSS system, and carrying out the disassembly according to the order information of the business order, and obtaining the business side program control function information of a corresponding number; querying to obtain network element side program control function information of the corresponding number according to an API (Application Program Interface) provided by a mobile network operator MNO; comparing the service side program control function information with the network element side program control function information, and marking to obtain difference information; generating an OA system task list of the M domain of the management support system according to the difference information, and sending the OA system task list to a preset manager; and generating a customer service system work order of the business support system B domain according to the difference information, and sending the customer service system work order to a preset customer service staff. According to the technical scheme, manual intervention is initiated in advance, the customer complaint rate is reduced, and the telecommunication service quality of the MVNO is improved.

Description

Technical Field

[0001] The present invention relates to the technical field of communication network management, and in particular to a number network element operation method for MVNOs and a number network element operation system for MVNOs. Background Art

[0002] Currently, as domestic telecom operators expand overseas, adopting the MVNO (Mobile Virtual Network Operator) model is the most cost-effective way to expand their telecom services. Under this model, domestic telecom operators generally lease the basic network element capabilities of local MNOs (Mobile Network Operators) to provide telecom services to customers.

[0003] When using overseas operator capabilities, you need to verify that the network element instructions are actually effective through the newly established network element operation platform. If they are not effective, you can immediately notify customer service, who will manually contact the local MNO operator to coordinate and resolve the customer instruction issue. At the same time, you can proactively contact the customer to communicate the problem and reduce customer complaints.

[0004] However, overseas MNO operators have different capabilities. Some MNOs use older network elements and have weak independent operation capabilities, making them unable to detect error information in a timely manner. Summary of the Invention

[0005] To address the above issues, the present invention provides a number network element operation method and system for MVNOs. By proactively initiating status detection of service orders in the BSS (Base Station Subsystem) system and comparing the differences in program-controlled function information between the service side and the network element side, the system provides support to M-domain management personnel and B-domain customer service personnel for abnormal situations. This allows for early operational communication management, early initiation of manual intervention, and timely communication and problem resolution with customers through customer service, thereby reducing customer complaints and improving the quality of telecommunications services for MVNOs.

[0006] To achieve the above object, the present invention provides a number network element operation method for MVNO, comprising:

[0007] Receive a service order from the BSS system, and disassemble it according to the order information of the service order to obtain the service side program control function information of the corresponding number;

[0008] According to the API interface provided by the mobile network operator MNO, query the network element side program control function information of the corresponding number;

[0009] Comparing the service-side program-controlled function information with the network element-side program-controlled function information, and marking the obtained difference information;

[0010] Generate an OA system task list of the management support system M domain according to the difference information, and send the OA system task list to a preset management personnel;

[0011] A customer service system work order of domain B of business support system is generated according to the difference information, and the customer service system work order is sent to a preset customer service person.

[0012] In the above technical solution, preferably, the number network element operation method for MVNO further includes:

[0013] For newly opened account numbers, the customer service number is used to actively dial the test, and the call is automatically hung up to complete the test when the call is successful. When the call fails, the OA system task order and the customer service system work order are generated and sent to the corresponding management personnel and customer service personnel.

[0014] In the above technical solution, preferably, the number network element operation method for MVNO further includes:

[0015] Record the business order information corresponding to the difference information and perform data statistics query according to the preset period.

[0016] In the above technical solution, preferably, the receiving of the service order of the BSS system and the disassembly of the service order according to the order information of the service order to obtain the service side program-controlled function information of the corresponding number include:

[0017] Receive completed business orders in the BSS base station subsystem, and disassemble the order information of the business order to obtain the number, SIM card number, IMSI corresponding to the business order and the business side program-controlled function information related to subscription, cancellation and change in the business order.

[0018] In the above technical solution, preferably, the querying and obtaining of the network element side program-controlled function information of the corresponding number according to the API interface provided by the mobile network operator MNO specifically includes:

[0019] Based on the number network element status query API interface provided by the mobile network operator MNO, sending a program-controlled function information query request to the number network element status query API interface, wherein the program-controlled function information query request is for the number corresponding to the service order;

[0020] The network element side program-controlled function information of the number is determined according to the number network element status returned by the number network element status query API interface.

[0021] The present invention further proposes a number network element operation system for MVNOs, characterized by applying the number network element operation method for MVNOs disclosed in any of the above technical solutions, including:

[0022] The service information acquisition module is used to receive the service order of the BSS system and disassemble the order information of the service order to obtain the service side program control function information of the corresponding number;

[0023] The network element information acquisition module is used to query and obtain the network element side program control function information of the corresponding number based on the API interface provided by the mobile network operator MNO;

[0024] a program control information comparison module, configured to compare the program control function information on the service side with the program control function information on the network element side, and mark the obtained difference information;

[0025] An OA task support module, configured to generate an OA system task list of the management support system M domain according to the difference information, and send the OA system task list to a preset management personnel;

[0026] The customer service work order support module is used to generate a customer service system work order of the business support system domain B according to the difference information, and send the customer service system work order to a preset customer service staff.

[0027] In the above technical solution, preferably, the number network element operation system for MVNO further includes a new user test support module, which is specifically used to:

[0028] For newly opened account numbers, the customer service number is used to actively dial the test, and the call is automatically hung up to complete the test when the call is successful. When the call fails, the OA system task order and the customer service system work order are generated and sent to the corresponding management personnel and customer service personnel.

[0029] In the above technical solution, preferably, the number network element operation system for MVNO further includes an abnormal data statistics module, which is specifically used to:

[0030] Record the business order information corresponding to the difference information and perform data statistics query according to the preset period.

[0031] In the above technical solution, preferably, the business information acquisition module is specifically used to:

[0032] Receive completed business orders in the BSS base station subsystem, and disassemble the order information of the business order to obtain the number, SIM card number, IMSI corresponding to the business order and the business side program-controlled function information related to subscription, cancellation and change in the business order.

[0033] In the above technical solution, preferably, the network element information acquisition module is specifically used to:

[0034] Based on the number network element status query API interface provided by the mobile network operator MNO, sending a program-controlled function information query request to the number network element status query API interface, wherein the program-controlled function information query request is for the number corresponding to the service order;

[0035] The network element side program-controlled function information of the number is determined according to the number network element status returned by the number network element status query API interface.

[0036] Compared with the existing technology, the beneficial effects of the present invention are: by actively initiating status detection of service orders in the BSS system and comparing the differences in program-controlled function information between the service side and the network element side, support is provided to M-domain management personnel and B-domain customer service personnel for abnormal situations, thereby realizing operational communication management as early as possible, initiating manual intervention in advance, and communicating with customers and resolving problems in a timely manner through customer service, reducing customer complaint rates and improving the telecommunications service quality of MVNOs. BRIEF DESCRIPTION OF THE DRAWINGS

[0037] Figure 1 A flowchart of a number network element operation method for MVNOs disclosed in an embodiment of the present invention;

[0038] Figure 2 A schematic diagram of the functional integration relationship of a number network element operation method for MVNOs disclosed in one embodiment of the present invention;

[0039] Figure 3 The figure is a module diagram of a number network element operation system for MVNOs disclosed in an embodiment of the present invention.

[0040] In the figure, the corresponding relationship between each component and the reference numeral is as follows:

[0041] 1. Business information acquisition module, 2. Network element information acquisition module, 3. Program control information comparison module, 4. OA task support module, 5. Customer service work order support module, 6. New customer test support module, 7. Abnormal data statistics module. DETAILED DESCRIPTION

[0042] To make the objectives, technical solutions, and advantages of the embodiments of the present invention more clear, the technical solutions in the embodiments of the present invention will be clearly and completely described below in conjunction with the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are part of the embodiments of the present invention, not all of the embodiments. Based on the embodiments of the present invention, all other embodiments obtained by ordinary technicians in this field without making creative efforts shall fall within the scope of protection of the present invention.

[0043] The present invention is described in further detail below with reference to the accompanying drawings:

[0044] like Figure 1 and Figure 2 As shown, a number network element operation method for MVNO provided by the present invention includes:

[0045] Receive the service order from the BSS system, and disassemble it according to the order information of the service order to obtain the service side program control function information of the corresponding number;

[0046] According to the API interface provided by the mobile network operator MNO, query the network element side program control function information of the corresponding number;

[0047] Compare the program-controlled function information on the service side with the program-controlled function information on the network element side, and mark the difference information;

[0048] Generate an OA system task list for the M domain of the management support system based on the difference information, and send the OA system task list to the preset management personnel;

[0049] Generate a customer service system work order for domain B of business support system based on the difference information, and send the customer service system work order to the preset customer service personnel.

[0050] In this implementation, by proactively initiating status checks on the BSS system's service orders and comparing the differences in program-controlled function information between the service side and the network element side, support is provided to M-domain managers and B-domain customer service personnel for abnormal situations. This allows for early operational communication management, early manual intervention, and timely communication and problem resolution with customers through customer service, reducing customer complaints and improving the MVNO's telecommunications service quality.

[0051] Specifically, by optimizing the existing operation and maintenance support process and introducing the network element operation platform, after the existing business processing process is completed, the network element operation platform will be notified through a message or interface table mechanism. The network element operation platform will proactively initiate detection of the user network element instruction status, audit business acceptance information and network element instruction information, initiate a task work order when differences are found, transfer to manual intervention, and send potential complaint customer information to customer service personnel for timely or even advance communication, which can detect instruction problems early, improve problem-solving efficiency, and reduce customer complaints.

[0052] In the above embodiment, preferably, the number network element operation method for MVNO further includes:

[0053] For newly opened account numbers, use the customer service number to actively dial the test, and automatically hang up when the call is successful (for example, automatically hang up after one ring) to complete the test. When the call fails, generate an OA system task order and a customer service system work order, and send them to the corresponding management personnel and customer service personnel for manual intervention.

[0054] In the above embodiment, preferably, the number network element operation method for MVNO further includes:

[0055] Record the business order information corresponding to the difference between the program-controlled function information on the business side and the program-controlled function information on the network element side, and perform periodic data statistical queries according to the preset cycle.

[0056] In the above embodiment, preferably, a service order of the BSS system is received, and the service order is decomposed according to the order information of the service order to obtain the service side program-controlled function information of the corresponding number. The specific process includes:

[0057] Receive completed business orders in the BSS base station subsystem, and disassemble the order information of the business order to obtain the number, SIM card number, IMSI corresponding to the business order, and the business side program control function information related to subscription, cancellation, and change in the business order.

[0058] In the above embodiment, preferably, the network element side program control function information of the corresponding number is queried according to the API interface provided by the mobile network operator MNO. The specific process includes:

[0059] Based on the number network element status query API interface provided by the mobile network operator MNO, a program-controlled function information query request is sent to the number network element status query API interface, where the program-controlled function information query request is for the number corresponding to the service order;

[0060] Determine the network element side program-controlled function information of the number based on the number network element status returned by the number network element status query API interface.

[0061] like Figure 3 As shown, the present invention further proposes a number network element operation system for MVNOs, characterized by applying the number network element operation method for MVNOs disclosed in any of the above embodiments, including:

[0062] The service information acquisition module 1 is used to receive the service order of the BSS system and disassemble it according to the order information of the service order to obtain the service side program control function information of the corresponding number;

[0063] The network element information acquisition module 2 is used to query and obtain the network element side program control function information of the corresponding number according to the API interface provided by the mobile network operator MNO;

[0064] Program control information comparison module 3, used to compare the program control function information on the service side with the program control function information on the network element side, and mark the difference information;

[0065] OA task support module 4, used to generate an OA system task list of the management support system M domain according to the difference information, and send the OA system task list to the preset management personnel;

[0066] The customer service work order support module 5 is used to generate a customer service system work order of the business support system domain B according to the difference information, and send the customer service system work order to a preset customer service staff.

[0067] In this implementation, by proactively initiating status checks on the BSS system's service orders and comparing the differences in program-controlled function information between the service side and the network element side, support is provided to M-domain managers and B-domain customer service personnel for abnormal situations. This allows for early operational communication management, early manual intervention, and timely communication and problem resolution with customers through customer service, reducing customer complaints and improving the MVNO's telecommunications service quality.

[0068] In the above embodiment, preferably, the number network element operation system for MVNO further includes a new user test support module 6, which is specifically used to:

[0069] For newly opened account numbers, use the customer service number to actively dial the test, and automatically hang up to complete the test when the call is successful. When the call fails, generate an OA system task order and a customer service system work order and send them to the corresponding management personnel and customer service personnel.

[0070] In the above embodiment, preferably, the number network element operation system for MVNO further includes an abnormal data statistics module 7, which is specifically used to:

[0071] Record the business order information corresponding to the difference information, and perform data statistical queries according to the preset period.

[0072] In the above embodiment, preferably, the business information acquisition module 1 is specifically used to:

[0073] Receive completed business orders in the BSS base station subsystem, and disassemble the order information of the business order to obtain the number, SIM card number, IMSI corresponding to the business order, and the business side program control function information related to subscription, cancellation, and change in the business order.

[0074] In the above embodiment, preferably, the network element information acquisition module 2 is specifically configured to:

[0075] Based on the number network element status query API interface provided by the mobile network operator MNO, a program-controlled function information query request is sent to the number network element status query API interface, where the program-controlled function information query request is for the number corresponding to the service order;

[0076] Determine the network element side program-controlled function information of the number based on the number network element status returned by the number network element status query API interface.

[0077] According to the number network element operation system for MVNOs disclosed in the above embodiment, the functions to be implemented by each module thereof correspond to the steps of the number network element operation method for MVNOs disclosed in the above embodiment. During implementation, operations are performed with reference to the above embodiment, and no further details are given here.

[0078] The above are merely preferred embodiments of the present invention and are not intended to limit the present invention. Those skilled in the art will readily appreciate that various modifications and variations of the present invention are possible. Any modifications, equivalent substitutions, or improvements made within the spirit and principles of the present invention shall be included within the scope of protection of the present invention.

Claims

1. A number network element operation method for MVNO, characterized in that: include: Receive a service order from the BSS system, and disassemble it according to the order information of the service order to obtain the service side program control function information of the corresponding number; According to the API interface provided by the mobile network operator (MNO), query the network element side program control function information of the corresponding number; Comparing the service-side program-controlled function information with the network element-side program-controlled function information, and marking the obtained difference information; Generate an OA system task list of the management support system M domain according to the difference information, and send the OA system task list to a preset management personnel; A customer service system work order of domain B of business support system is generated according to the difference information, and the customer service system work order is sent to a preset customer service person.

2. The number network element operation method for MVNO according to claim 1, characterized in that: Also includes: For newly opened account numbers, the customer service number is used to actively dial the test, and the call is automatically hung up to complete the test when the call is successful. When the call fails, the OA system task order and the customer service system work order are generated and sent to the corresponding management personnel and customer service personnel.

3. The number network element operation method for MVNO according to claim 1 or 2, characterized in that: Also includes: Record the business order information corresponding to the difference information and perform data statistics query according to the preset period.

4. The number network element operation method for MVNO according to claim 3, characterized in that: The receiving of the service order of the BSS system and the disassembly of the service order according to the order information of the service order to obtain the service side program-controlled function information of the corresponding number include: Receive completed business orders in the BSS base station subsystem, and disassemble the order information of the business order to obtain the number, SIM card number, IMSI corresponding to the business order and the business side program-controlled function information related to subscription, cancellation and change in the business order.

5. The number network element operation method for MVNO according to claim 4, characterized in that: The process of querying and obtaining the network element side program-controlled function information of the corresponding number according to the API interface provided by the mobile network operator MNO includes: Based on the number network element status query API interface provided by the mobile network operator MNO, sending a program-controlled function information query request to the number network element status query API interface, wherein the program-controlled function information query request is for the number corresponding to the service order; The network element side program-controlled function information of the number is determined according to the number network element status returned by the number network element status query API interface.

6. A number network element operation system for MVNO, characterized in that: The method for operating a number network element for an MVNO according to any one of claims 1 to 5 is applied, comprising: The service information acquisition module is used to receive the service order of the BSS system and disassemble the order information of the service order to obtain the service side program control function information of the corresponding number; The network element information acquisition module is used to query and obtain the network element side program control function information of the corresponding number based on the API interface provided by the mobile network operator MNO; a program control information comparison module, configured to compare the program control function information on the service side with the program control function information on the network element side, and mark the obtained difference information; An OA task support module, configured to generate an OA system task list of the management support system M domain according to the difference information, and send the OA system task list to a preset management personnel; The customer service work order support module is used to generate a customer service system work order of the business support system domain B according to the difference information, and send the customer service system work order to a preset customer service staff.

7. The number network element operation system for MVNO according to claim 6, characterized in that: It also includes a new user testing support module, specifically for: For newly opened account numbers, the customer service number is used to actively dial the test, and the call is automatically hung up to complete the test when the call is successful. When the call fails, the OA system task order and the customer service system work order are generated and sent to the corresponding management personnel and customer service personnel.

8. The number network element operation system for MVNO according to claim 6 or 7, characterized in that: It also includes an abnormal data statistics module, which is specifically used to: Record the business order information corresponding to the difference information and perform data statistics query according to the preset period.

9. The number network element operation system for MVNO according to claim 8, characterized in that: The business information acquisition module is specifically used to: Receive completed business orders in the BSS base station subsystem, and disassemble the order information of the business order to obtain the number, SIM card number, IMSI corresponding to the business order and the business side program-controlled function information related to subscription, cancellation and change in the business order.

10. The number network element operation system for MVNO according to claim 9, characterized in that: The network element information acquisition module is specifically used to: Based on the number network element status query API interface provided by the mobile network operator MNO, sending a program-controlled function information query request to the number network element status query API interface, wherein the program-controlled function information query request is for the number corresponding to the service order; The network element side program-controlled function information of the number is determined according to the number network element status returned by the number network element status query API interface.

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