Voice broadcasting method, order receiving equipment and voice broadcasting system
By automatically broadcasting orders and user messages through order-taking devices, the problem of merchants being unable to obtain user demands in a timely manner is solved, more efficient order management and user interaction are achieved, and service quality and user experience are improved.
Patent Information
- Application Number
- CN202510677619.4
- Authority / Receiving Office
- CN · China
- Patent Type
- Applications(China)
- Current Assignee / Owner
- Filing Date
- 2025-05-23
- Publication Date
- 2025-09-12
AI Technical Summary
In food delivery, merchants are unable to promptly obtain more user requests for orders, such as refund applications or instant messages, resulting in missed key notifications, affecting service quality and triggering customer complaints.
Provided is a voice broadcast method and system, which receives voice broadcast instructions from the server through the order-taking device, automatically broadcasts orders and user messages based on preset templates and message content, including order status changes and user feedback, to simplify the operation process.
Merchants can understand order status and user needs in a timely manner, reduce negative reviews and complaints, improve service quality and user satisfaction, simplify operating procedures, and reduce the need for mobile phone viewing.
Smart Images
Figure CN120636119A_ABST
Abstract
Description
Technical Field
[0001] The present disclosure relates to the field of computer processing technology, and in particular to a voice broadcasting method, an order receiving device, and a voice broadcasting system. Background Art
[0002] In food delivery operations, after users place an order through an application that provides food and beverage and merchandise services, the merchandise order will be sent to the order-receiving device via the network. After the order-receiving device receives the new merchandise order, it will issue a prompt sound, such as "You have received a new order."
[0003] The above method allows merchants to receive new order notifications, but it cannot obtain more user requests regarding the order, such as refund applications or instant messages. This information can only be viewed through applications or mini-programs on electronic devices (such as mobile phones). Merchants may not view it through applications or mini-programs in a timely manner, making it easy for merchants to miss key notifications, thereby causing negative reviews and customer complaints, and adversely affecting merchant operations. In addition, if the mobile phone is not in the kitchen area, additional manpower is required to notify the chef of changes in orders or special user requests, and the operation process is complicated and time-consuming.
[0004] It should be noted that the information disclosed in the above background technology section is only used to enhance the understanding of the background of the present disclosure, and therefore may include information that does not constitute prior art known to ordinary technicians in the field. Summary of the Invention
[0005] The present disclosure provides a voice broadcast method, an order receiving device and a voice broadcast system, so that merchants can obtain order information in a timely and convenient manner, and can also quickly process messages sent by users, thereby improving merchant service quality and user experience.
[0006] Other features and advantages of the present disclosure will become apparent from the following detailed description, or may be learned in part by practice of the present disclosure.
[0007] According to one aspect of the present disclosure, a voice broadcast method is provided, which is executed by a first server, and the method includes: obtaining a synchronization message related to a product order from a second server, the synchronization message including a merchant identifier and message content, the message content including an order message and / or a user message, the order message being a message related to a change in order status, and the user message being a message sent by a user to a merchant after the user places an order; constructing a voice broadcast instruction based on a preset voice broadcast template and message content, the voice broadcast instruction carrying values corresponding to multiple modules in the voice broadcast template; sending the voice broadcast instruction to an order-receiving device associated with the merchant identifier, so that the order-receiving device determines multiple audio clips based on the values corresponding to the multiple modules, and plays the multiple audio clips in a preset order.
[0008] According to another aspect of the present disclosure, a voice broadcast method is provided, which is executed by an order-taking device, and the method includes: receiving a voice broadcast instruction from a first server end, the voice broadcast instruction being constructed by the first server end based on a preset voice broadcast template and the message content in the synchronous message after obtaining a synchronous message related to a product order from a second server end; the voice broadcast instruction carries values corresponding to multiple modules in the voice broadcast template; multiple audio clips are determined based on the values corresponding to the multiple modules, and the multiple audio clips are played in a preset order; wherein the message content includes order messages and / or user messages, the order message is a message related to a change in order status, and the user message is a message sent by the user to the merchant after the user places an order.
[0009] According to another aspect of the present disclosure, there is provided an order receiving device, comprising:
[0010] A communication module, configured to communicate with the first server and receive a voice broadcast instruction from the first server. The voice broadcast instruction is constructed by the first server based on a preset voice broadcast template and the message content in the synchronization message after the first server obtains a synchronization message related to the product order from the second server. The voice broadcast instruction carries the values corresponding to multiple modules in the voice broadcast template;
[0011] A control module, configured to determine a plurality of audio segments according to values corresponding to the plurality of modules;
[0012] A broadcast module is used to play multiple audio clips in a preset order;
[0013] The interaction module is used to interact with the user, obtain the user's input information and send it to the control module for processing;
[0014] A printing module, configured to print a receipt corresponding to the message content associated with the voice broadcast instruction in response to the voice broadcast instruction;
[0015] The code scanning module is used to scan the QR code and send the scanned content to the control module for processing;
[0016] The message content includes order messages and / or user messages. Order messages are messages related to order status changes, and user messages are messages sent by users to merchants after they place an order.
[0017] According to another aspect of the present disclosure, a voice broadcast system is provided, comprising:
[0018] The second server is configured to send synchronization messages related to product orders to the first server. The synchronization messages include a merchant identifier and message content. The message content includes order messages and / or user messages. Order messages are messages related to order status changes. User messages are messages sent by users to merchants after placing an order.
[0019] The first server constructs a voice broadcast instruction based on a preset voice broadcast template and message content, and sends the voice broadcast instruction to the order-receiving device associated with the merchant identifier. The voice broadcast instruction carries the values corresponding to the multiple modules in the voice broadcast template.
[0020] The order receiving device is used to determine multiple audio clips according to the values corresponding to the multiple modules, and play the multiple audio clips in a preset order.
[0021] According to another aspect of the present disclosure, an electronic device is provided, including: a memory for storing instructions; and a processor for calling the instructions stored in the memory to implement the above-mentioned voice broadcast method.
[0022] According to another aspect of the present disclosure, a computer-readable storage medium is provided, on which computer instructions are stored. When the computer instructions are executed by a processor, the above-mentioned voice broadcast method is implemented.
[0023] According to another aspect of the present disclosure, a computer program product is provided. The computer program product stores instructions, and when the instructions are executed by a computer, the computer implements the above-mentioned voice broadcasting method.
[0024] According to another aspect of the present disclosure, a chip is provided, comprising at least one processor and an interface; the interface is used to provide program instructions or data to the at least one processor; and the at least one processor is used to execute program instructions to implement the above-mentioned voice broadcast method.
[0025] The voice broadcast method, order-taking device and voice broadcast system provided in the embodiments of the present disclosure are capable of broadcasting the audio of the message content after receiving the voice broadcast instruction from the first server end, wherein the message content may be an order message and a user message. That is to say, merchants can instantly understand order messages and user messages through audio broadcasts, and can be informed of changes in order status without having to view them through applications or mini-programs on electronic devices (such as mobile phones), thereby simplifying the operating process and improving the work efficiency of merchants. In addition, merchants under this solution can respond to order changes and user needs more promptly, which can not only reduce negative reviews and complaints caused by missing key information, but also achieve the effect of improving service quality and increasing user satisfaction.
[0026] It is to be understood that the foregoing general description and the following detailed description are exemplary and explanatory only and are not restrictive of the disclosure. BRIEF DESCRIPTION OF THE DRAWINGS
[0027] The accompanying drawings, which are incorporated in and constitute a part of this specification, illustrate embodiments consistent with the present disclosure and, together with the description, serve to explain the principles of the present disclosure.
[0028] Obviously, the drawings described below are only some embodiments of the present disclosure. A person skilled in the art can obtain other drawings based on these drawings without any creative effort.
[0029] Figure 1 A schematic diagram of an application scenario in an embodiment of the present disclosure is shown;
[0030] Figure 2 A flow chart of a voice broadcasting method according to an embodiment of the present disclosure is shown;
[0031] Figure 3 A flowchart of constructing a voice broadcast instruction in an embodiment of the present disclosure is shown;
[0032] Figure 4 Shows a flow chart of another voice broadcast method in an embodiment of the present disclosure;
[0033] Figure 5 A flow chart of another voice broadcasting method according to an embodiment of the present disclosure is shown;
[0034] Figure 6 A flow chart of another voice broadcasting method according to an embodiment of the present disclosure is shown;
[0035] Figure 7 A flow chart of another voice broadcasting method according to an embodiment of the present disclosure is shown;
[0036] Figure 8 A flow chart of another voice broadcasting method according to an embodiment of the present disclosure is shown;
[0037] Figure 9 A schematic diagram of an order receiving device according to an embodiment of the present disclosure is shown;
[0038] Figure 10 A schematic diagram of a voice broadcast system according to an embodiment of the present disclosure is shown;
[0039] Figure 11 A schematic diagram of another voice broadcast system according to an embodiment of the present disclosure is shown;
[0040] Figure 12 A structural block diagram of an electronic device in an embodiment of the present disclosure is shown. DETAILED DESCRIPTION
[0041] In order to make the purpose, technical solutions and advantages of the embodiments of the present disclosure clearer, the technical solutions in the embodiments of the present disclosure will be clearly and completely described below in conjunction with the drawings in the embodiments of the present disclosure. Obviously, the described embodiments are only part of the embodiments of the present disclosure, not all of the embodiments. The components of the embodiments of the present disclosure generally described and shown in the drawings herein can be arranged and designed in various different configurations. Therefore, the following detailed description of the embodiments of the present disclosure provided in the drawings is not intended to limit the scope of the disclosure for which protection is sought, but merely represents selected embodiments of the present disclosure. Based on the embodiments of the present disclosure, all other embodiments obtained by those skilled in the art without making creative work are within the scope of protection of the present disclosure.
[0042] Figure 1 A schematic diagram of an application scenario that can be used to implement the voice broadcast method of an embodiment of the present disclosure is shown. The application scenario can be an Internet-based takeaway ordering application scenario.
[0043] The order receiving device 101 has a voice broadcast function, which can automatically receive orders and broadcast order information.
[0044] The user terminal 102 may be installed with a first client, which may be used to configure relevant functions of the docking device 101. The first client may have a corresponding first server, which may be deployed on the server 103. The user terminal 102 may be connected to the server 103 via a network to communicate with the server 103 to implement data exchange.
[0045] User terminal 104 has a second client installed on it, through which the user can shop online. The second client can be a takeout ordering app. The second client can have a corresponding second server, which can be deployed on server 105. User terminal 104 can communicate with server 105 via a network to exchange data.
[0046] In some embodiments, the second server may also be associated with a third client, which may be a merchant client in a takeaway ordering scenario. The third client may be installed on the user terminal 106. In some embodiments, the first client and the third client may be installed on the same user terminal.
[0047] In some embodiments, the second server may also be associated with a fourth client, which may be a rider client in a takeaway ordering scenario. The fourth client may be installed on the user terminal 107.
[0048] It should be noted that the above-mentioned clients (including the first client, the second client, the third client and the fourth client) can be local applications, web applications, or lightweight applications such as mini-programs, which are not limited here.
[0049] The above-mentioned servers (including server 103 and server 105) can be integrated servers, distributed servers in a computer data center, cloud servers, or server clusters deployed in the cloud.
[0050] In some embodiments, a merchant can bind an order-taking device to a merchant ID through a first client. When a user places a takeout order through a second client, the order notification is first sent to the second server, then synchronized to the first server, which then pushes the order information to the order-taking device. The order-taking device then responds to a voice broadcast instruction by broadcasting the audio content of the message.
[0051] In some embodiments, when the order status changes (due to an action by the delivery person or the ordering user), the second server sends a synchronization message related to the product order to the first server. The synchronization message includes the merchant identifier and message content. The message content includes an order message and / or a user message. The order message is a message related to the change in order status, and the user message is a message sent by the user to the merchant after the user places an order. The first server constructs a voice broadcast instruction based on a preset voice broadcast template and message content, and sends it to the order-receiving device associated with the merchant identifier. The order-receiving device responds to the voice broadcast instruction by broadcasting the audio of the message content.
[0052] In the aforementioned food delivery business scenario, merchants use audio announcements from order-taking devices as reminders of incoming orders. Related technologies only provide simple announcements of incoming orders or order cancellations, but fail to capture further requests from ordering users, such as refund requests or instant messaging. The disclosed embodiments enhance device interactivity, making it easier to receive notifications of order status changes and user needs, thereby improving merchant operational efficiency.
[0053] Below is Figure 1 Taking the scenario as an example, various embodiments of the voice broadcast method involved in the present disclosure are explained.
[0054] It should be noted that before using the technical solutions disclosed in the various embodiments of this disclosure, users should be informed of the type, scope of use, and usage scenarios of the personal information involved in this disclosure and their authorization should be obtained in accordance with relevant laws and regulations. It is understood that the data involved in this technical solution (including but not limited to the data itself, the acquisition or use of the data) should comply with the requirements of relevant laws and regulations and relevant provisions.
[0055] Figure 2 A flow chart of a voice broadcast method according to an embodiment of the present disclosure is shown as follows: Figure 2 As shown, the voice broadcast method provided in the embodiment of the present disclosure includes S201-S204.
[0056] In S201 , the second server sends a synchronization message related to a product order to the first server.
[0057] refer to Figure 1 The first server is the server of the order-taking device, and the second server is the server related to the commodity transaction, such as the server of the takeaway software in the takeaway ordering scenario.
[0058] Synchronous messages include a merchant identifier and message content, which may include order messages and / or user messages. Order messages are messages related to order status changes, and user messages are messages sent by users to merchants after they place an order. In some embodiments, order messages may include order status change information and the reason for the order status change.
[0059] Order messages include order information after the user successfully places an order, as well as information about changes in the order status, including rider acceptance, delivery, and delivery. User messages are messages sent by users to merchants after they place an order, such as private messages sent by users to merchants, and messages sent to merchants after users click on related controls, such as user reminders for orders. Figure 1 In this scenario, after placing an order, the second client can send a message to the second server, which then synchronizes the order information with the first server. The rider also sends messages to the second server during the order acceptance, delivery, and delivery phases, which then synchronize the order information with the first server. After placing an order, the second client can also send a private message, which then synchronizes the user's message with the first server.
[0060] In S202, the first server constructs a voice broadcast instruction based on a preset voice broadcast template and message content.
[0061] The first server can identify the message content, and fill in the voice broadcast template based on the message content, and then obtain the voice broadcast instruction.
[0062] There can be one or more voice announcement templates. If each merchant corresponds to a different voice announcement template, the voice announcement template associated with the merchant ID can be found based on the merchant ID.
[0063] In some embodiments, the voice broadcast instruction carries values corresponding to multiple modules in the voice broadcast template. The voice broadcast template may include multiple modules, and the first server may determine the value of each module in the multiple modules based on the message content.
[0064] In S203, the first server sends the voice broadcast instruction to the order receiving device associated with the merchant identifier.
[0065] In S204, the order receiving device determines multiple audio clips according to the values corresponding to the multiple modules, and plays the multiple audio clips in a preset order.
[0066] Different values can correspond to different audio clips. The order-receiving device can search for the audio clip corresponding to the value of each module, thereby obtaining multiple audio clips, and then play the multiple audio clips in a preset order, that is, play the voice notification message corresponding to the above message content.
[0067] The order-taking device broadcasts the audio of the message content. Through this audio, merchants can instantly understand order messages and user messages, and respond to order changes and user needs more promptly. This can not only reduce negative reviews and complaints caused by missing key information, but also achieve the effect of improving service quality and increasing user satisfaction.
[0068] In some embodiments, as Figure 3 As shown, based on the preset voice broadcast template and message content, a voice broadcast instruction is constructed, including S301-S302.
[0069] In S301, the values of multiple modules in the voice broadcast template are determined based on the message content, different values of each module are associated with different words, and the words corresponding to the multiple modules form the voice broadcast text in a preset order;
[0070] In S302, a voice broadcast instruction is constructed based on the values of multiple modules in the voice broadcast template.
[0071] After the voice broadcast instruction is sent to the order receiving device associated with the merchant ID, the order receiving device determines multiple audio clips based on the values of the multiple modules and plays the multiple audio clips in a preset order.
[0072] In the disclosed embodiment, the voice broadcast instruction carries the values of multiple modules, each of which is associated with a different word element. The words corresponding to the multiple modules are arranged in a predetermined order to form the voice broadcast text. The values of the multiple modules are determined by the first server based on the message content. The order-receiving device determines multiple audio clips based on the values of the multiple modules and plays the multiple audio clips in a predetermined order. The voice broadcast instruction only needs to include the values of the multiple modules, which requires lower transmission bandwidth than carrying text or audio content and is less affected by network fluctuations.
[0073] In some embodiments, the multiple modules in the voice announcement template include the order-accepting business party, order number, action, and ending words. The order-accepting business party represents the operating entity corresponding to the second server, the action includes the status change of the product order and the user message, and the ending words represent the reminder and suggestion content for the merchant. When announcing the message content, the order-accepting device can perform voice announcement in the order of the order-accepting business party, order number, action, and ending words.
[0074] In some embodiments, the voice announcement template may also include supplementary words. These supplementary words can supplement the order number to complete the multi-module voice announcement. When announcing the message content, the order-accepting device may announce it in the order of the business party, order number, supplementary words, action, and closing words. In some embodiments, the order number can be the last four digits of a mobile phone number, and the supplementary words may include "order number" and "number."
[0075] In some embodiments, the meanings corresponding to different values of multiple modules in the voice broadcast template can be shown in Table 1.
[0076] Table 1
[0077]
[0078] The above-mentioned different business parties can be different merchants. The above-mentioned order number can be a specific order number or the last four digits of a mobile phone number.
[0079] In some embodiments, the order-accepting device can be a printing device, and the action and end words can also include content related to printing. For example, the action can include: "Printer stops accepting orders," "Cloud Print automatic order acceptance is enabled," and "Delivery is required within the receipt printing time." The end words can also include: "Restart printer to recover," and "Please process the refund request within the receipt printing time. If the refund request is not processed within the time limit, the system will automatically refund the money."
[0080] In some embodiments, the content of the synchronous message may be "Meituan Takeout order 13 has been automatically cancelled due to a prolonged period of unacceptance." Assuming that the first business party is Meituan, the supplementary words include "order number" and "number," the value of "order number" is 1, and the value of "number" is 2. Referring to Table 1 above, [Business Party Accepting Order] = 1; [Number] = 13; [Supplementary Word] = 1; [Action] = 4; and [End Word] = 1. After the first server sends the voice broadcast command to the order-receiving device, the order-receiving device recognizes the values corresponding to the aforementioned modules and automatically broadcasts the audio message "Meituan Takeout order number 13, no one has accepted the order for a long period of time, delivery has been cancelled. Please handle it promptly."
[0081] In some embodiments, the content of the synchronous message can be a user message sent by a user to a merchant, and the content of the user message can be "Don't be jealous." The content of the synchronous message can be "Meituan Takeout 13 user sent a message, don't be jealous." Assuming that the first business party is Meituan, the supplementary words include "Order No." and "No." The value of "Order No." is 1, the value of "No." is 2, and the value of the action "Received user supplementary remarks" is 10. Then, referring to Table 1 above, it can be obtained that [Order-Taking Business Party] = 1; [Number] = 13; [Supplementary Words] = 1; [Action] = 10; [End Words] = 1. After the first server sends the voice broadcast instruction to the order-taking device, the order-taking device automatically broadcasts the audio "Meituan Takeout Order No. 13, received user supplementary remarks, please handle in time" after recognizing the values corresponding to the above modules.
[0082] In some embodiments, when the message content includes a user message, the synchronization message also includes the message category of the user message; the message category is determined by the second server after evaluating the user message, and the message categories include general information, note information, and complaint information; the message category is used to determine the values corresponding to actions in multiple modules. The disclosed embodiment classifies user messages sent by users to merchants into general information, note information, and complaint information, wherein the action corresponding to general information can be "received user message", the action corresponding to note information can be "received user supplementary note", and the action corresponding to complaint information can be "user attempts to file a complaint".
[0083] In the embodiment of the present disclosure, the first server identifies the message content and divides it into different categories, and then generates different voice broadcast instructions. This allows merchants to predict the importance of the message and the approximate category of the message before viewing the specific content of the message, so as to take timely action, reduce the probability of missing important messages, improve merchant service quality, and improve user experience.
[0084] Figure 4 A flow chart of a voice broadcast method according to an embodiment of the present disclosure is shown as follows: Figure 4 As shown, the voice broadcast method provided in the embodiment of the present disclosure includes S401-S406.
[0085] In S401, the second server sends a synchronization message related to the product order to the first server, including a merchant identifier and message content.
[0086] In S402, the first server queries and obtains the announcement configuration associated with the merchant identifier.
[0087] In S403, the first server determines whether the action corresponding to the message content needs to be announced based on the announcement configuration.
[0088] In S404, if the action corresponding to the message content needs to be broadcast, the first server constructs a voice broadcast instruction based on the preset voice broadcast template and the message content. The voice broadcast instruction carries values corresponding to multiple modules in the voice broadcast template.
[0089] In S405, the first server sends the voice broadcast instruction to the order receiving device associated with the merchant identifier.
[0090] In S406 , the order receiving device determines multiple audio clips according to the values corresponding to the multiple modules, and plays the multiple audio clips in a preset order.
[0091] In some embodiments, after querying and obtaining the broadcast configuration associated with the merchant identifier, if the message content includes order notes and the action corresponding to the message content needs to be broadcast, then based on the broadcast configuration, it is determined whether the content of the order notes needs to be broadcast, and if it is determined that the content of the order notes needs to be broadcast, the content of the order notes is added when constructing the voice broadcast instruction; if the message content includes a user message and the action corresponding to the message content needs to be broadcast, then based on the broadcast configuration, it is determined whether the content of the user message needs to be broadcast, and if it is determined that the content of the user message needs to be broadcast, the content of the user message is added when constructing the voice broadcast instruction.
[0092] In some embodiments, if the message content includes a user message and the action corresponding to the message content requires broadcasting, the method further includes: generating audio corresponding to the user message based on the text content of the user message; adding the user message content to the voice broadcast instruction as the audio corresponding to the user message; and the order-taking device playing the multiple audio clips and the audio corresponding to the user message in a preset sequence. The order-taking device of the disclosed embodiment implements richer and more flexible voice broadcasting capabilities, converting message content into specific audio for broadcasting, eliminating the need for users to view related content on their mobile phones, thereby improving the user experience.
[0093] In some embodiments, if the message content includes a user message and the action corresponding to the message content requires broadcasting, the user message content added to the voice broadcast instruction can also be the text content of the user message; the order-taking device is further configured to generate audio corresponding to the user message and play multiple audio clips and the audio corresponding to the user message in a preset sequence. The order-taking device in the disclosed embodiment implements a richer and more flexible voice broadcast capability, converting message content into specific audio for broadcasting, eliminating the need for users to view related content on their mobile phones, thereby improving the user experience.
[0094] In some embodiments, if the message content includes an order note, and the action corresponding to the message content requires broadcasting, the method further includes: generating audio corresponding to the user message based on the text content of the order note; adding the order note content to the voice broadcast instruction as the audio corresponding to the order note; and the order-taking device playing the multiple audio clips and the audio corresponding to the order note in a preset sequence. The order-taking device of the disclosed embodiment implements richer and more flexible voice broadcasting capabilities, converting message content into specific audio for broadcasting, eliminating the need for users to view related content on their mobile phones, thereby improving the user experience.
[0095] In some embodiments, if the message content includes order notes and the action corresponding to the message content requires broadcasting, the order notes added to the voice broadcast instruction can also be the text content of the order notes. The order-taking device is also configured to generate audio corresponding to the order notes and play multiple audio clips and the audio corresponding to the order notes in a preset sequence. The order-taking device in this disclosed embodiment implements richer and more flexible voice broadcasting capabilities, converting message content into specific audio for broadcasting, eliminating the need for users to view related content on their mobile phones, thereby improving the user experience.
[0096] The disclosed embodiment converts the message content into specific audio for broadcasting, and users no longer need to view related content through their mobile phones. This not only improves merchant efficiency, but also reduces the frequency of mobile phone use by restaurant users, thereby reducing health risks caused by contact with mobile phones.
[0097] In some embodiments, after querying and obtaining the broadcast configuration associated with the merchant identifier, if the action corresponding to the message content needs to be broadcast and the content of the order notes does not need to be broadcast, then based on the broadcast configuration, it is determined whether it is necessary to broadcast a reminder message when the content of the order notes has not been viewed; if a reminder message needs to be broadcast, then when the preset reminder time is reached, a voice reminder instruction is sent to the order-receiving device associated with the merchant identifier, so that the order-receiving device responds to the voice reminder instruction and broadcasts a reminder message to remind the user to view the content of the order notes.
[0098] In some embodiments, a reminder duration can be preset, and then when the preset reminder duration is reached, the user is reminded to check the user information. For example, after the first announcement of "Meituan Takeout Order No. 13, user message received, please handle it promptly", a reminder can be issued if the merchant does not respond for 1 minute, saying "Meituan Takeout Order No. 13, user message not replied for 1 minute, please handle it promptly". If the merchant does not respond for 3 minutes, a reminder can be issued, saying "Meituan Takeout Order No. 13, user message not replied for 3 minutes, please handle it promptly".
[0099] In some embodiments, the first server receives a broadcast configuration request from the first client, the broadcast configuration request carrying a merchant identifier and broadcast configuration content; and adjusts the broadcast configuration associated with the merchant identifier according to the broadcast configuration content.
[0100] In the disclosed embodiment, merchants can adjust the broadcast configuration themselves and turn off the broadcast of some messages during peak hours, so that merchants can reduce the impact of message broadcasts and improve work efficiency.
[0101] Figure 5 A flow chart of a voice broadcast method according to an embodiment of the present disclosure is shown as follows: Figure 5 As shown, the voice broadcast method provided in the embodiment of the present disclosure includes S501-S510.
[0102] In S501, the first client sends a device binding request to the first server, carrying the merchant identifier and the device identifier of the order-receiving device;
[0103] In S502, the first server stores the binding relationship between the merchant identifier and the device identifier;
[0104] In S503, the first client sends a broadcast configuration request to the first server, where the broadcast configuration request carries a merchant identifier and broadcast configuration content;
[0105] In S504, the first server adjusts the announcement configuration associated with the merchant identifier according to the announcement configuration content;
[0106] In S505 , the second server sends a synchronization message related to the product order to the first server, including a merchant identifier and message content.
[0107] In S506, the first server queries and obtains the announcement configuration associated with the merchant identifier.
[0108] In S507, the first server determines whether the action corresponding to the message content needs to be announced based on the announcement configuration.
[0109] In S508, if the action corresponding to the message content needs to be broadcast, the first server constructs a voice broadcast instruction based on the preset voice broadcast template and the message content. The voice broadcast instruction carries the values corresponding to multiple modules in the voice broadcast template.
[0110] In S509, the first server sends the voice broadcast instruction to the order receiving device associated with the merchant identifier.
[0111] In S510 , the order receiving device determines multiple audio clips according to the values corresponding to the multiple modules, and plays the multiple audio clips in a preset order.
[0112] In the embodiment of the present disclosure, merchants can independently bind with order-taking devices and set broadcast settings, thereby making the broadcast content more in line with the needs of merchants and improving the merchant experience.
[0113] In some embodiments, the order-taking device can also respond to the voice broadcast instruction and print a receipt corresponding to the message content associated with the voice broadcast instruction; and / or, the order-taking device can respond to the voice broadcast instruction and display the message content associated with the voice broadcast instruction on the display module of the order-taking device. In other words, the order-taking device of the embodiment of the present disclosure can also have a printing function, which can not only play the message content in the synchronized message through voice, but also print out the message content, and then send the receipt to the kitchen, and check and compare it when the meal is served, thereby reducing the probability of forgetting customer information. In addition, the solution of displaying the message content on the display module of the order-taking device allows staff to view the message content on the order-taking device, increases the channel for viewing the message content, and makes it more convenient for users to view the specific content of the message.
[0114] In some embodiments, after playing multiple audio clips in a preset order, a confirmation message can be sent to the first server in response to a confirmation operation on the message content, so that the first server can feedback the confirmation message to the user associated with the message content through the second server. In other words, after the user views the specific information of the message content, they can confirm it through the order-taking device and notify the relevant user, without the merchant having to open the mobile client to view it. This makes the reply method more convenient and improves the experience for both merchants and users.
[0115] Figure 6 A flow chart of a voice broadcast method according to an embodiment of the present disclosure is shown as follows: Figure 6 As shown, the voice broadcast method provided in the embodiment of the present disclosure includes S601-S607, wherein S601-S604 are similar to S201-S204 of the above embodiment and are not described again here.
[0116] In S605, the order receiving device sends a confirmation message to the first server in response to the confirmation operation of the message content;
[0117] In S606, the first server sends a confirmation message to the second server;
[0118] In S607, the second server sends a confirmation message to the second client.
[0119] As mentioned above Figure 1 The second client can be a takeout ordering app. Users can receive a confirmation message through the second client, confirming that the merchant has reviewed and confirmed their message. This solution enhances the interaction between merchants and users, allowing users to keep up to date with the dynamic status of their orders and sent messages, and improving the user experience.
[0120] In some embodiments, the second server can also send a confirmation message to the fourth client (rider client) so that the rider can be informed of changes in the order in a timely manner.
[0121] Figure 7 A voice broadcast method according to an embodiment of the present disclosure is shown, which is executed by the first server. Figure 7 As shown, the voice broadcast method provided in the embodiment of the present disclosure includes S701-S703.
[0122] In S701, a synchronization message related to a product order is obtained from the second server. The synchronization message includes a merchant identifier and message content. The message content includes an order message and / or a user message. The order message is a message related to an order status change. The user message is a message sent by the user to the merchant after the user places an order.
[0123] In S702, based on the preset voice broadcast template and message content, a voice broadcast instruction is constructed, and the voice broadcast instruction carries the values corresponding to the multiple modules in the voice broadcast template;
[0124] In S703, a voice broadcast instruction is sent to the order receiving device associated with the merchant identifier, so that the order receiving device determines multiple audio segments according to the values corresponding to the multiple modules and plays the multiple audio segments in a preset order.
[0125] After receiving the voice broadcast instruction from the first server, the order-taking device of the embodiment of the present disclosure can broadcast the audio of the message content, where the message content can be an order message and a user message. That is to say, the merchant can instantly understand the order message and the user message through the audio broadcast, and can know the change of the order status without having to check through the application or mini-program on the electronic device (such as a mobile phone), which simplifies the operation process and can improve the work efficiency of the merchant. In addition, the merchant of this solution can respond to order changes and user needs more promptly, which can not only reduce the negative reviews and complaints caused by missing key information, but also achieve the effect of improving service quality and increasing user satisfaction.
[0126] Figure 8 A voice broadcast method according to an embodiment of the present disclosure is shown, which is executed by an order receiving device. Figure 8 As shown, the voice broadcast method provided in the embodiment of the present disclosure includes S801-S802.
[0127] In S801, a voice broadcast instruction is received from the first server. The voice broadcast instruction is constructed by the first server based on a preset voice broadcast template and the message content in the synchronization message after obtaining a synchronization message related to the product order from the second server. The voice broadcast instruction carries values corresponding to multiple modules in the voice broadcast template.
[0128] In S802, multiple audio clips are determined according to the values corresponding to the multiple modules, and the multiple audio clips are played in a preset order;
[0129] The message content includes order messages and / or user messages. Order messages are messages related to order status changes, and user messages are messages sent by users to merchants after they place an order.
[0130] After receiving the voice broadcast instruction from the first server, the order-taking device of the embodiment of the present disclosure can broadcast the audio of the message content, where the message content can be an order message and a user message. That is to say, the merchant can instantly understand the order message and the user message through the audio broadcast, and can know the change of the order status without having to check through the application or mini-program on the electronic device (such as a mobile phone), which simplifies the operation process and can improve the work efficiency of the merchant. In addition, the merchant of this solution can respond to order changes and user needs more promptly, which can not only reduce the negative reviews and complaints caused by missing key information, but also achieve the effect of improving service quality and increasing user satisfaction.
[0131] In the embodiments of the present disclosure, the terms “first,” “second,” and “third” are used for descriptive purposes only and should not be understood as indicating or implying relative importance.
[0132] In this disclosure, the term "and / or" simply describes an association relationship between related objects, indicating that three possible relationships exist. For example, A and / or B can represent: A exists alone, A and B exist simultaneously, and B exists alone. In addition, the character " / " in this document generally indicates that the related objects are in an "or" relationship.
[0133] Furthermore, although the steps of the methods of the present disclosure are depicted in a particular order in the drawings, this does not require or imply that the steps must be performed in this particular order, or that all illustrated steps must be performed to achieve desired results.
[0134] In some embodiments, certain steps may be omitted, multiple steps may be combined into one step, and / or one step may be decomposed into multiple steps.
[0135] Based on the same inventive concept, the present disclosure also provides an order receiving device, such as Figure 9 As shown, the order-taking device includes a communication module 901 , a control module 902 , a broadcast module 903 , an interaction module 904 , a printing module 905 and a code scanning module 906 .
[0136] The communication module 901 is used to connect to the network, communicate with the first server and the second server, and communicate with the first client. The control module 902 is used to process data. The broadcast module 903 is used to broadcast order information. The interaction module 904 is used to interact with the user, for example, for the user to manually configure the order docking device. The printing module 905 is used to print the order receipt. The code scanning module 906 is used to scan the QR code and can be used in the food delivery link of the order. In some embodiments, the interaction module 904 can be one or more buttons. In some embodiments, the interaction module 904 can be a touch screen. In some embodiments, the interaction module 904 can also be a voice interaction module.
[0137] In some embodiments, a communication module 901 is used to communicate with a first server and receive a voice broadcast instruction from the first server. The voice broadcast instruction is constructed by the first server based on a preset voice broadcast template and the message content in the synchronous message after the first server obtains a synchronous message related to a product order from a second server. The voice broadcast instruction carries the values corresponding to multiple modules in the voice broadcast template; a control module 902 is used to determine multiple audio clips based on the values corresponding to the multiple modules; and a broadcast module 903 is used to play multiple audio clips in a preset order. The message content includes order messages and / or user messages. Order messages are messages related to changes in order status, and user messages are messages sent by users to merchants after placing an order.
[0138] The interaction module 904 is used to interact with the user, obtain the user's input information and send it to the control module for processing; the printing module 905 is used to respond to the voice broadcast instruction and print the receipt corresponding to the message content associated with the voice broadcast instruction; the code scanning module 906 is used to scan the QR code and send the scanned content to the control module for processing.
[0139] In some embodiments, after the rider arrives at the store, he can pick up the meal by scanning the code in the code scanning module 906. After the code scanning module 906 scans the rider's QR code, it sends the information to the control module 902. The control module 902 sends the progress information of the meal picked up to the first server and / or the second server through the communication module 901, so that the second server synchronizes the message to the user. In some embodiments, if the user chooses to pick up the meal in the store, the user can pick up the meal by scanning the code in the code scanning module 906 after arriving at the store. After the code scanning module 906 scans the user's QR code, it sends the information to the control module 902. The control module 902 sends the progress information of the meal picked up to the first server and / or the second server through the communication module 901, so that the second server synchronizes the message to the user.
[0140] In some embodiments, the order-taking device may further include a display module, which may be used to display message content associated with the voice broadcast instruction.
[0141] The disclosed embodiments target traditional takeout order-taking devices. Through the collaboration between the cloud and the devices, more efficient and direct order status and user message broadcasting can be achieved on the basis of the original traditional order-taking devices, greatly facilitating merchants' processing of special orders.
[0142] Based on the same inventive concept, the present disclosure also provides a voice broadcast system, such as Figure 10 As shown, the voice broadcast system includes a first server 1001, a second server 1002 and an order receiving device 1003.
[0143] The second server 1002 is configured to send synchronization messages related to product orders to the first server 1001. The synchronization messages include a merchant identifier and message content. The message content includes order messages and / or user messages. Order messages are messages related to order status changes. User messages are messages sent by users to merchants after placing an order.
[0144] The first server 1001 constructs a voice broadcast instruction based on a preset voice broadcast template and message content, and sends the voice broadcast instruction to the order receiving device 1003 associated with the merchant identifier. The voice broadcast instruction carries the values corresponding to multiple modules in the voice broadcast template;
[0145] The order receiving device 1003 is configured to determine a plurality of audio segments according to the values corresponding to the plurality of modules, and play the plurality of audio segments in a preset order.
[0146] Regarding the voice broadcast system in the above embodiment, the specific manner in which each module performs operations has been described in detail in the embodiment of the voice broadcast method, and will not be elaborated on here.
[0147] Based on the same inventive concept, the present disclosure also provides a voice broadcast system, such as Figure 11 As shown, the voice broadcast system includes a first server 1101, a second server 1102, an order receiving device 1103 and a first client 1104. The first server 1101, the second server 1102 and the order receiving device 1103 are connected to the first client 1104. Figure 10 The first client 1104 can be used to send a broadcast configuration request to the first server 1101, the broadcast configuration request carrying the merchant identifier and broadcast configuration content; the first server 1101 adjusts the broadcast configuration associated with the merchant identifier according to the broadcast configuration content.
[0148] Regarding the voice broadcast system in the above embodiment, the specific manner in which each module performs operations has been described in detail in the embodiment of the voice broadcast method, and will not be elaborated on here.
[0149] The concepts of "first" and "second" mentioned in this disclosure are only used to distinguish different devices, modules or units, and are not used to limit the order or interdependence of the functions performed by these devices, modules or units.
[0150] It should be noted that although several modules or units of the device for action execution are mentioned in the above detailed description, such division is not mandatory.
[0151] In fact, according to the embodiment of the present disclosure, the features and functions of two or more modules or units described above can be embodied in one module or unit. Conversely, the features and functions of one module or unit described above can be further divided into multiple modules or units to be embodied.
[0152] Some of the blocks shown in the accompanying drawings are functional entities that do not necessarily correspond to physically or logically independent entities. These functional entities may be implemented in software, in one or more hardware modules or integrated circuits, or in different networks and / or processor devices and / or microcontroller devices.
[0153] Refer to the following Figure 12 To describe the electronic device provided by the embodiment of the present disclosure. Figure 12 The electronic device 1200 shown is merely an example and should not limit the functions and scope of use of the embodiments of the present disclosure.
[0154] Figure 12 FIG. 1 shows a schematic diagram of the architecture of an electronic device 1200 provided by an embodiment of the present disclosure. Figure 12 As shown, the electronic device 1200 includes but is not limited to: at least one processor 1210 and at least one memory 1220.
[0155] The memory 1220 is used to store instructions.
[0156] In some embodiments, the memory 1220 may include a readable medium in the form of a volatile storage unit, such as a random access memory unit (RAM) 12201 and / or a cache 12202 , and may further include a read-only memory unit (ROM) 12203 .
[0157] In some embodiments, the memory 1220 may also include a program / utility 12204 having a set (at least one) of program modules 12205, such program modules 12205 including but not limited to: an operating system, one or more application programs, other program modules, and program data, each of which or some combination may include an implementation of a network environment.
[0158] In some embodiments, the memory 1220 may store an operating system, which may be a real-time operating system (RTX), LINUX, UNIX, WINDOWS, or OS X.
[0159] In some embodiments, data may also be stored in the memory 1220 .
[0160] As an example, the processor 1210 may read data stored in the memory 1220 . The data may be stored at the same storage address as the instruction, or the data may be stored at a different storage address from the instruction.
[0161] The processor 1210 is configured to call instructions stored in the memory 1220 to implement the steps of various exemplary embodiments of the present disclosure described in the "Exemplary Method" section above. For example, the processor 1210 may execute the steps of the above-mentioned voice broadcast method embodiment.
[0162] It should be noted that the processor 1210 may be a general-purpose processor or a dedicated processor. The processor 1210 may include one or more processing cores, and the processor 1210 executes various functional applications and data processing by running instructions.
[0163] In some embodiments, the processor 1210 may include a central processing unit (CPU) and / or a baseband processor.
[0164] In some embodiments, the processor 1210 may determine an instruction based on the priority identifier and / or function category information carried in each control instruction.
[0165] In the present disclosure, the processor 1210 and the memory 1220 may be provided separately or integrated together.
[0166] As an example, the processor 1210 and the memory 1220 may be integrated on a single board or a system on chip (SOC).
[0167] like Figure 12 As shown, the electronic device 1200 is implemented as a general-purpose computing device. The electronic device 1200 may further include a bus 1230 .
[0168] The bus 1230 may represent one or more of several types of bus structures, including a memory bus or memory controller, a peripheral bus, an accelerated graphics port, a processor, or a local bus using any of a variety of bus architectures.
[0169] The electronic device 1200 may also communicate with one or more external devices 1240 (e.g., a keyboard, a pointing device, a Bluetooth device, etc.), one or more devices that enable a user to interact with the electronic device 1200, and / or any device that enables the electronic device 1200 to communicate with one or more other computing devices (e.g., a router, a modem, etc.). Such communication may occur through an input / output (I / O) interface 1250.
[0170] Furthermore, the electronic device 1200 can also communicate with one or more networks (eg, a local area network (LAN), a wide area network (WAN) and / or a public network, such as the Internet) through the network adapter 1260 .
[0171] like Figure 12 As shown, the network adapter 1260 communicates with other modules of the electronic device 1200 via the bus 1230 .
[0172] It should be understood that although not shown in the figures, other hardware and / or software modules may be used in conjunction with the electronic device 1200, including but not limited to: microcode, device drivers, redundant processing units, external disk drive arrays, RAID systems, tape drives, and data backup storage systems.
[0173] It is understood that the structure shown in the embodiment of the present disclosure does not constitute a specific limitation on the electronic device 1200. In other embodiments of the present disclosure, the electronic device 1200 may include Figure 12 More or fewer components may be shown, or some components may be combined or separated, or the components may be arranged differently. Figure 12 The components shown can be implemented in hardware, software, or a combination of software and hardware.
[0174] The present disclosure also provides a computer-readable storage medium having computer instructions stored thereon. When the computer instructions are executed by a processor, the voice broadcast method described in the above method embodiment is implemented.
[0175] The computer-readable storage medium in the embodiments of the present disclosure is a computer instruction that can be sent, propagated or transmitted for use by or in conjunction with an instruction execution system, apparatus or device.
[0176] As an example, computer readable storage media are non-volatile storage media.
[0177] In some embodiments, more specific examples of computer-readable storage media in the present disclosure may include, but are not limited to: an electrical connection with one or more wires, a portable computer disk, a hard disk, a random access memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disk read-only memory (CD-ROM), an optical storage device, a magnetic storage device, a USB flash drive, a mobile hard disk, or any suitable combination of the foregoing.
[0178] In the embodiments of the present disclosure, the computer-readable storage medium may include a data signal propagated in baseband or as part of a carrier wave, which carries computer instructions (readable program codes).
[0179] Such a propagated data signal may take any of a variety of forms, including but not limited to electromagnetic signals, optical signals, or any suitable combination thereof.
[0180] In some examples, computing instructions contained on a computer-readable storage medium may be transmitted using any appropriate medium, including but not limited to wireless, wireline, optical fiber cable, RF, etc., or any suitable combination of the foregoing.
[0181] The embodiments of the present disclosure further provide a computer program product, which stores instructions. When the instructions are executed by a computer, the computer implements the voice broadcast method described in the above method embodiment.
[0182] The above instructions may be program codes. In specific implementations, the program codes may be written in any combination of one or more programming languages.
[0183] Programming languages include object-oriented programming languages such as Java, C++, etc., and conventional procedural programming languages such as "C" or similar programming languages.
[0184] The program code may execute entirely on the user's computing device, partly on the user's computing device, as a stand-alone software package, partly on the user's computing device and partly on a remote computing device or entirely on the remote computing device or server.
[0185] Where a remote computing device is involved, the remote computing device may be connected to the user computing device through any type of network, including a local area network (LAN) or a wide area network (WAN), or may be connected to an external computing device (e.g., through the Internet using an Internet service provider).
[0186] An embodiment of the present disclosure also provides a chip, including at least one processor and an interface; the interface is used to provide program instructions or data to the at least one processor; the at least one processor is used to execute program instructions to implement the voice broadcast method described in the above method embodiment.
[0187] In some embodiments, the chip may further include a memory for storing program instructions and data, and the memory is located inside or outside the processor.
[0188] Those skilled in the art will appreciate that all or part of the steps for implementing the above embodiments may be implemented in the following forms, namely: a complete hardware implementation, a complete software implementation (including firmware, microcode, etc.), or an implementation combining hardware and software, which may be collectively referred to herein as a "circuit," "module," or "system."
[0189] Other embodiments of the disclosure will be apparent to those skilled in the art from consideration of the specification and practice of the invention disclosed herein.
[0190] This disclosure is intended to cover any variations, uses, or adaptations of the present disclosure that follow the general principles of the present disclosure and include common knowledge or customary techniques in the art not disclosed herein. The specification and examples are to be considered as exemplary only, with the true scope and spirit of the present disclosure being indicated by the appended claims.
Claims
1. A voice broadcasting method, characterized in that: The method is executed by the first server, and the method includes: Obtaining a synchronization message related to a product order from the second server, the synchronization message including a merchant identifier and message content, the message content including an order message and / or a user message, the order message being a message related to an order status change, and the user message being a message sent by a user to a merchant after the user places an order; Based on the preset voice broadcast template and the message content, construct a voice broadcast instruction, wherein the voice broadcast instruction carries values corresponding to multiple modules in the voice broadcast template; The voice broadcast instruction is sent to the order receiving device associated with the merchant identifier, so that the order receiving device determines multiple audio segments according to the values corresponding to the multiple modules and plays the multiple audio segments in a preset order.
2. The method according to claim 1, characterized in that The step of constructing a voice broadcast instruction based on a preset voice broadcast template and the message content includes: Determine the values of multiple modules in the voice broadcast template based on the message content, wherein different values of each module are associated with different words, and the words corresponding to the multiple modules constitute the voice broadcast text in a preset order; Constructing the voice broadcast instruction based on the values of multiple modules in the voice broadcast template; Among them, the multiple modules in the voice broadcast template include the order-taking business party, order number, action and end words; the order-taking business party represents the operating entity corresponding to the second server end, the action includes the status change of the product order and user message, and the end words represent the reminder and suggestion content to the merchant.
3. The method according to claim 1, characterized in that Before constructing the voice broadcast instruction based on the preset voice broadcast template and the message content, the method further includes: Query and obtain the announcement configuration associated with the merchant identifier; Based on the broadcast configuration, determining whether the action corresponding to the message content needs to be broadcast; The constructing of the voice broadcast instruction based on the preset voice broadcast template and the message content includes: if the action corresponding to the message content needs to be broadcast, constructing the voice broadcast instruction based on the preset voice broadcast template and the message content.
4. The method according to claim 3, characterized in that After obtaining the broadcast configuration associated with the merchant identifier through query, the method further includes: If the message content includes an order note, and the action corresponding to the message content needs to be announced, then based on the announcement configuration, determining whether the content of the order note needs to be announced, and if it is determined that the content of the order note needs to be announced, adding the content of the order note when constructing the voice announcement instruction; If the message content includes a user message and the action corresponding to the message content needs to be broadcast, then based on the broadcast configuration, determine whether the content of the user message needs to be broadcast, and if it is determined that the content of the user message needs to be broadcast, add the content of the user message when constructing the voice broadcast instruction.
5. The method according to claim 4, characterized in that If the message content includes a user message, and the action corresponding to the message content needs to be broadcast, the method further includes: The audio corresponding to the user message is generated based on the text content of the user message; the content of the user message added to the voice broadcast instruction is the audio corresponding to the user message; the order-taking device plays the multiple audio clips and the audio corresponding to the user message in a preset order.
6. The method according to claim 4, characterized in that The content of the user message added to the voice broadcast instruction is the text content of the user message; the order-taking device is also used to generate audio corresponding to the user message, and play the multiple audio clips and the audio corresponding to the user message in a preset order.
7. The method according to claim 4, characterized in that After obtaining the broadcast configuration associated with the merchant identifier through query, the method further includes: If the action corresponding to the message content needs to be announced, and the content of the order note does not need to be announced, then based on the announcement configuration, determining whether it is necessary to announce a reminder message if the content of the order note has not been viewed; If a reminder message needs to be broadcast, when the preset reminder time is reached, a voice reminder instruction is sent to the order-taking device associated with the merchant identifier, so that the order-taking device responds to the voice reminder instruction and broadcasts a reminder message to remind the user to check the content of the order notes.
8. A voice broadcast method, characterized in that: The method is executed by an order receiving device, and includes: Receiving a voice broadcast instruction from the first server, wherein the voice broadcast instruction is constructed by the first server based on a preset voice broadcast template and the message content in the synchronization message after obtaining a synchronization message related to the product order from the second server, and the voice broadcast instruction carries values corresponding to multiple modules in the voice broadcast template; Determining a plurality of audio clips according to the values corresponding to the plurality of modules, and playing the plurality of audio clips in a preset order; The message content includes order messages and / or user messages. The order messages are messages related to order status changes, and the user messages are messages sent by the user to the merchant after the user places an order.
9. The method according to claim 8, characterized in that After playing the multiple audio clips in a preset order, the method further includes: In response to the confirmation operation on the message content, a confirmation message is sent to the first server, so that the first server feeds back the confirmation message to the user associated with the message content through the second server.
10. The method according to claim 8, characterized in that The method further comprises: In response to the voice broadcast instruction, printing a receipt corresponding to the message content associated with the voice broadcast instruction; And / or, in response to the voice broadcast instruction, the message content associated with the voice broadcast instruction is displayed on the display module of the order receiving device.
11. An order receiving device, characterized in that: include: A communication module, configured to communicate with the first server and receive a voice broadcast instruction from the first server, wherein the voice broadcast instruction is constructed by the first server after obtaining a synchronization message related to a product order from the second server, based on a preset voice broadcast template and the message content in the synchronization message, and the voice broadcast instruction carries values corresponding to multiple modules in the voice broadcast template; a control module, configured to determine a plurality of audio segments according to values corresponding to the plurality of modules; A broadcast module, configured to play the multiple audio clips in a preset order; An interaction module, used to interact with the user, obtain user input information and send it to the control module for processing; A printing module, configured to print a receipt corresponding to the message content associated with the voice broadcast instruction in response to the voice broadcast instruction; A code scanning module is used to scan a QR code and send the scanned content to the control module for processing; The message content includes order messages and / or user messages. The order messages are messages related to order status changes, and the user messages are messages sent by the user to the merchant after the user places an order.
12. A voice broadcast system, characterized in that: include: The second server is configured to send synchronization messages related to product orders to the first server, wherein the synchronization messages include a merchant identifier and message content, and the message content includes order messages and / or user messages. The order messages are messages related to order status changes, and the user messages are messages sent by users to merchants after placing an order. The first server constructs a voice broadcast instruction based on a preset voice broadcast template and the message content, and sends the voice broadcast instruction to the order-taking device associated with the merchant identifier, wherein the voice broadcast instruction carries values corresponding to multiple modules in the voice broadcast template; The order receiving device is used to determine multiple audio clips according to the values corresponding to the multiple modules, and play the multiple audio clips in a preset order.