Intelligent screening and sorting method and device for customer message board data
By automatically filtering message board data using natural language processing and distributed computing models, identifying unanswered messages and generating reminder emails, the problem of difficult message board information classification is solved, and the filtering efficiency and accuracy are improved.
CN120849618APending Publication Date: 2025-10-28ANRUI DIGITAL INFORMATION TECH CO LTD
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Patent Information
- Application Number
- CN202510874433.8
- Authority / Receiving Office
- CN · China
- Patent Type
- Applications(China)
- Current Assignee / Owner
- Filing Date
- 2025-06-27
- Publication Date
- 2025-10-28
AI Technical Summary
Technical Problem
The lack of effective classification and communication mechanisms for information on message boards makes it difficult to find and process user feedback, and manual screening is cumbersome and prone to omissions.
Method used
It employs natural language processing algorithms and a distributed computing model to periodically crawl message board data, identify unanswered messages and generate reminder emails, and optimizes content processing using deep learning and bioinformatics methods.
Benefits of technology
It reduces the time spent on manual screening, improves work efficiency and data accuracy, and ensures that important feedback is not missed.
✦ Generated by Eureka AI based on patent content.
Abstract
The invention discloses an intelligent screening and sorting method and device for client message board data. The method comprises the following steps: regularly capturing message board data of a customer, and storing the message board data into a preset database; performing content processing on the message board data in the database by using a natural language processing algorithm, and identifying a message needing to be replied; screening messages which are not replied in a preset time limit from the replied messages to obtain summarizing and reminding information of the messages which are not replied in the preset time limit; generating mail information according to the message leaving person information, the message content and the reminding information of the unreplied message summary, and creating a reminding mail; and setting task scheduling and sending a reminding mail.
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