A customer space satisfaction improvement system in the financial field

Abstract

The application relates to a financial customer space satisfaction improvement system, and relates to the technical field of daily necessities. The system comprises a storage plate, a placing disc and a collecting disc which are sequentially arranged on a mounting frame. The placing disc is in limited sliding fit with the mounting frame. The upper surface of the placing disc is provided with an inclined downward slope surface from the front side to the rear side, and the front, left and right three sides of the placing disc are provided with blocking pieces for limiting the water flow direction. The edge of the placing disc is always located in the vertical projection range of the collecting disc. The placing disc is provided with drip holes at intervals. The liquid falling from the slope surface of the placing disc can fall along the drip holes of the collecting disc to the storage plate of the lower functional assembly. The system can be used as a plant placing rack in sunny days and can be switched into a rain umbrella storage in rainy days, so that one object is used in multiple ways, and the space utilization is improved.

Description

Technical Field

[0001] This invention relates to the field of daily necessities technology, and in particular to a system for improving customer satisfaction in the financial sector. Background Technology

[0002] In the daily operation of banks, green plants are usually placed in public areas such as the lobby and lobby to create a comfortable and clean service environment and improve customer experience. This requires the use of plant stands. On rainy days, when bank customers and staff return from outside, their umbrellas will carry a lot of rainwater. If they are left randomly in the lobby, it will not only easily cause the floor to become slippery and create safety hazards, but the lack of a dedicated storage device will also make the umbrellas look messy and affect the overall service image of the bank. At the same time, the rainwater on the umbrellas cannot be effectively utilized.

[0003] Currently, plant stands on the market have limited functionality, serving only as containers for greenery. Existing umbrella racks, however, cannot be used as plant stands, forcing banks to purchase two separate devices. This not only increases operating costs but also occupies limited space in the branch. Furthermore, when existing umbrella racks collect rainwater, it often drips directly onto the branch floor, failing to guide and utilize the water effectively. This necessitates additional cleaning staff, increasing the workload, and the damp floor may also affect customer safety. Summary of the Invention

[0004] The purpose of this invention is to provide a system for improving customer space satisfaction in the financial field, so as to solve the technical problem of space occupation in the prior art.

[0005] To address the aforementioned problems, the present invention provides a customer satisfaction enhancement system in the financial sector, employing the following technical solution: This invention provides a customer space satisfaction improvement system in the financial field, comprising a mounting frame and functional components fixed at intervals along the height direction of the mounting frame. The functional components include a shelf fixed to the mounting frame, a collection tray fixed to the mounting frame and spaced below the shelf, and a placement tray that is limited and slidably engaged with the mounting frame and located between the collection tray and the shelf. The placement tray includes a base plate, a front baffle vertically disposed at the front edge of the base plate, a left baffle vertically disposed at the left edge of the base plate, and a right baffle vertically disposed at the right edge of the base plate. The left baffle, front baffle, and right baffle are connected in sequence. The upper surface of the base plate is provided with a slope that slopes downward from its front side to its rear side. During the movement of the placement tray away from the mounting frame, its rear edge is always within the vertical projection range of the collection tray. The placement tray is provided with drip holes spaced apart, penetrating its upper and lower end faces, so that liquid falling from the slope of the placement tray can fall through the drip holes of the collection tray onto the shelf of the functional components below.

[0006] Preferably, it also includes a rotating shaft mounted on the placement tray and a protective plate mounted on the rotating shaft. The protective plate can be perpendicular to the bottom plate of the placement tray during rotation, and when the protective plate is perpendicular to the bottom plate, its height is higher than the height of the placement plate.

[0007] Preferably, the functional component further includes a ball bearing slide rail, and mounting blocks belonging to the same functional component are fixed to opposite sides of the inner wall of the mounting frame between the placement tray and the collection tray of any functional component. Each mounting block slides in cooperation with the placement tray of its corresponding functional component through a ball bearing slide rail.

[0008] Preferably, the top of the protective plate is provided with arc-shaped plates along its length, and the bottom plate of the tray is provided with vertical arc-shaped plates at intervals along its length, with a corresponding baffle between two adjacent arc-shaped plates.

[0009] Preferably, the bottom of the mounting bracket is provided with a drawer that can be pulled out.

[0010] Preferably, the functional component further includes a rack fixed to the side wall of the base plate and a gear meshing with the rack. The mounting shaft is rotatably mounted on the mounting frame via a support. The gear of any functional component is assembled on the mounting shaft, and one end of the mounting shaft is connected to the motor via a coupling.

[0011] Preferably, the functional component further includes a torsion spring, which is mounted on the rotating shaft, and the two ends of the torsion spring abut against the protective plate and the base plate, respectively.

[0012] The beneficial effects of this invention are as follows: This invention provides a customer space satisfaction improvement system for the financial sector. Compared with existing technologies, this system allows for functional switching based on different working conditions, such as sunny or rainy days. On sunny days, the placement tray can be retracted into the mounting frame, and the shelf can be used to neatly display green plants, creating a clean and green environment in the bank lobby. On rainy days, the placement tray can be pulled out and transformed into an umbrella storage space, eliminating the need to purchase additional plant racks and umbrella stands. This functional reuse significantly reduces the occupation of the two devices in the limited space of the bank lobby, improving space utilization efficiency. The sloping design of the bottom plate of the placement tray allows rainwater to flow quickly to the drip holes and be guided layer by layer through the collection tray to the bottom drawer, preventing rainwater from dripping onto the lobby floor and causing slippery hazards, thus reducing cleaning workload. At the same time, the rainwater collected can be used to irrigate the plants, forming a resource cycle under both sunny and rainy conditions, further enhancing the practical value of the equipment. Attached Figure Description

[0013] To more clearly illustrate the technical solutions of the embodiments of the present invention, the accompanying drawings used in the embodiments will be briefly described below: Figure 1 A front view of a customer satisfaction improvement system in the financial sector; Figure 2 This is a schematic diagram of the collection tray structure; Figure 3 This is a schematic diagram showing the arrangement of the shelf and the collection tray after they are misaligned.

[0014] Explanation of reference numerals in the attached drawings: 1. Mounting bracket; 2. Shelf; 31. Base plate; 32. Front baffle; 33. Left baffle; 34. Right baffle; 35. Stop bar; 4. Placement tray; 5. Protective plate; 6. Motor; 7. Gear; 8. Mounting shaft; 9. Drawer. Detailed Implementation

[0015] To make the technical objectives, technical solutions, and beneficial effects of the present invention clearer, the technical solutions of the present invention will be further described below in conjunction with the accompanying drawings and specific embodiments.

[0016] This invention provides a customer space satisfaction improvement system in the financial field, as shown in the figure. The customer space satisfaction improvement system disclosed in this invention includes a mounting frame 1 and functional components fixed at intervals along the height direction of the mounting frame 1. The mounting frame 1 includes a crossbeam and side plates symmetrically fixed on both sides of the crossbeam. The bottom of the mounting frame 1 is provided with a drawer 9 that is pulled out and has an upper opening.

[0017] The functional components include a shelf 2 fixed to the mounting frame 1, a collection tray fixed to the mounting frame 1 and located below the shelf 2, and a placement tray 4 that is limited and slidably engaged with the mounting frame 1 and located between the collection tray and the shelf 2. The shelf 2 is used to place potted plants, and its surface can be provided with anti-slip texture to prevent the potted plants from slipping. The shelf 2 has small holes that run vertically through it at intervals to prevent water from accumulating on its surface. The size of the collection tray is not smaller than that of the placement tray 4 and is used to collect rainwater dripping from the placement tray 4.

[0018] The placement tray 4 includes a base plate 31, a front baffle 32 vertically disposed on the front edge of the base plate 31, a left baffle 33 vertically disposed on the left edge of the base plate 31, and a right baffle 34 vertically disposed on the right edge of the base plate 31. The left baffle 33, the front baffle 32, and the right baffle 34 are connected in sequence to form a rearward-opening receiving space. The upper surface of the base plate 31 is provided with a sloping surface that slopes downward from its front side to its rear side, with a slope of about 5°, to facilitate the smooth flow of rainwater to the rear. The collection tray is provided with drip holes that run through its upper and lower ends. The diameter of the drip holes is 8mm-12mm, so that the liquid falling from the inclined surface of the placement tray 4 can fall through the drip holes of the collection tray onto the placement plate 2 of the lower functional component.

[0019] Furthermore, the shelf 2 is designed to define an area for placing flower plates. For example, by setting grooves, the drip holes on the collection tray correspond to the area defined on the shelf 2 for placing flower plates, so that water can drip into the flower plates.

[0020] The system also includes a rotating shaft mounted on the placement tray 4 and a protective plate 5 mounted on the rotating shaft. The rotating shaft is horizontally positioned at the rear edge of the placement tray 4, and the protective plate 5 can rotate around the rotating shaft. During rotation, the protective plate 5 can be perpendicular to the bottom plate 31 of the placement tray 4, and when the protective plate 5 is perpendicular to the bottom plate 31, its height is higher than that of the shelf 2. This can block the umbrellas placed in the placement tray 4 and prevent them from hitting the flower pots located behind the protective plate 5. A torsion spring is fitted on the rotating shaft, and the two ends of the torsion spring abut against the protective plate 5 and the bottom plate 31 respectively. Under the action of the torsion spring, the protective plate 5 normally remains perpendicular to the bottom plate 31. When the placement tray 4 needs to be retracted, the placement tray 4 moves, causing the protective plate 5 to abut against the shelf 2. The protective plate 5 is pressed forward and rotates to be stored. The top of the protective plate 5 is provided with arc-shaped plates along its length. The arc-shaped plates are made of rubber and have a certain degree of elasticity, which can prevent scratching the umbrellas. Vertical arc-shaped baffles 35 are spaced along the length of the base plate 31 of the placement tray 4. A baffle 35 is provided between two adjacent arc plates. The arc plates and baffles 35 work together to divide the space inside the placement tray 4 into multiple independent areas. Each area can hold an umbrella, making umbrella storage more organized.

[0021] The functional components also include ball slide rails. Between the placement tray 4 and the collection tray of any functional component, there are mounting blocks that are fixed to opposite sides of the inner wall of the mounting frame 1 and belong to the same functional component. Each mounting block slides with its corresponding functional component's placement tray 4 through a ball slide rail. The ball slide rail uses standard parts in the prior art, which can make the pull-out of the placement tray 4 smoother and reduce frictional resistance.

[0022] The functional components also include a rack fixed to the side wall of the base plate 31 and a gear 7 meshing with the rack. The mounting shaft 8 is rotatably mounted on the mounting frame 1 via a support. The support is fixed to the inner wall of the mounting frame 1. The mounting shaft 8 is vertically arranged. The gear 7 of any functional component is assembled on the mounting shaft 8. The mounting shaft 8 is connected to the motor 6 via a coupling. The motor 6 is a stepper motor 6. Its forward and reverse rotation is controlled by a controller, thereby driving the mounting shaft 8 to rotate. The mounting shaft 8 drives the gear 7 to rotate. The gear 7 meshes with the rack, thereby driving the placement tray 4 to achieve automatic pull-out.

[0023] Furthermore, the device also includes a controller, a water immersion sensor, and the controller is electrically connected to the water immersion sensor and the motor 6.

[0024] The working process of this embodiment is as follows: When used on a sunny day, the controller controls the motor 6 to reverse, which drives the mounting shaft 8 and gear 7 to reverse. The gear 7 meshes with the rack, causing the placement plate 4 to slide backward and retract into the mounting frame 1.

[0025] When used in rainy weather, the controller controls the motor 6 to rotate forward, driving the mounting shaft 8 and gear 7 to rotate forward, causing the placement tray 4 to slide forward and be pulled out of the mounting frame 1. At this time, the protective plate 5 is kept perpendicular to the base plate 31 under the action of the torsion spring, adhering to the inner wall of the mounting frame 1. The umbrella is placed in the placement tray 4, and the umbrella is located in the area separated by the curved plate and the baffle 35. The protective plate 5 prevents the umbrella from moving backward, and the rainwater on the umbrella drips onto the base plate 31, falling down the slope into the collection tray. The rainwater in the collection tray then falls through the drip hole at its bottom onto the shelf 2 of the lower functional component, and finally collects in the drawer 9 at the bottom of the mounting frame 1. After use, the drawer 9 can be pulled out to pour out the rainwater or to reuse the rainwater.

[0026] Finally, it should be noted that the above embodiments are only for illustration and not for limiting the technical solutions of the present invention. Any equivalent substitutions, modifications or partial substitutions that do not depart from the spirit and scope of the present invention should be covered within the scope of protection of the claims of the present invention.

Claims

1. A system for improving customer satisfaction in the financial sector, characterized in that, The system includes a mounting frame and functional components fixed to the mounting frame at intervals along its height. The functional components include a shelf fixed to the mounting frame, a collection tray fixed to the mounting frame and spaced below the shelf, and a placement tray that slides and is limited by the mounting frame and located between the collection tray and the shelf. The placement tray includes a base plate, a front baffle perpendicularly positioned at the front edge of the base plate, a left baffle perpendicularly positioned at the left edge of the base plate, and a right baffle perpendicularly positioned at the right edge of the base plate. The left baffle, front baffle, and right baffle are connected sequentially. The upper surface of the base plate has a sloping surface that slopes downwards from its front to its rear. The placement tray is positioned away from... During the movement of the mounting bracket, its rear edge is always within the vertical projection range of the collection tray. The placement tray is provided with drip holes that penetrate its upper and lower end faces at intervals, so that the liquid falling from the slope of the placement tray can fall through the drip holes of the collection tray onto the placement plate of its lower functional component. It also includes a rotating shaft mounted on the placement tray and a protective plate mounted on the rotating shaft. The protective plate can be perpendicular to the bottom plate of the placement tray during rotation, and when the protective plate is perpendicular to the bottom plate, its height is higher than the height of the placement plate. The functional component also includes a torsion spring, which is fitted on the rotating shaft, and the two ends of the torsion spring abut against the protective plate and the bottom plate respectively.

2. The customer satisfaction improvement system in the financial field according to claim 1, characterized in that, The functional components also include ball bearing slide rails. Between the placement tray and collection tray of any functional component, there are mounting blocks that are fixed to opposite sides of the inner wall of the mounting frame and belong to the same functional component. Each mounting block slides in cooperation with the placement tray of its corresponding functional component through a ball bearing slide rail.

3. The customer satisfaction improvement system in the financial field according to claim 1, characterized in that, The top of the protective plate is provided with arc-shaped plates along its length, and the bottom plate of the tray is provided with vertical arc-shaped plates at intervals along its length. A corresponding baffle is provided between two adjacent arc-shaped plates.

4. A customer satisfaction improvement system in the financial field according to claim 1, characterized in that, The bottom of the mounting bracket has a drawer that can be pulled out.

5. A customer satisfaction improvement system in the financial field according to claim 2, characterized in that, The functional components also include a rack fixed to the side wall of the base plate and a gear meshing with the rack. The mounting shaft is rotatably mounted on the mounting frame via a support. The gears of any functional component are assembled on the mounting shaft. One end of the mounting shaft is connected to the motor via a coupling.

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